LG only allows LG-trained Technicians to repair LG appliances and when there is no LG-trained Tech in your area, youre out of luck even if the item is still under warranty. LG has the worst Customer Service Ive ever experienced... They just dont care. In our case, its a simple $30.- part for a range that I could install myself but after endless phone calls we got no help from LG. In 2018, were looking at a new washer/dryer combination and a new TV and you can bet that its not going to be LG.

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

I purchased an 4.5 cu. ft. Ultra Large Capacity Top Load Washer Featuring Powerful Stain Care Technology Model: WT4870CW in March 2014, in addition to the companion dryer. I purchased this product as reviews had been good, and the price was right. It has been the worst machine I have ever owned. In spite of trying various settings, and contacting the manufacturer, clothes just dont get clean, and even today, linens that I took out had more stains on them than when they went in. The clothes dont agitate, and even if you use a setting that adds more water, the clothes just dont move around. They come out in the same position as when you loaded the machine. Forget using a water-saving setting - the clothes are barely damp. The machine will go off balance if there is anything, even one item, that is of a different weight. It resets itself endlessly. I miss my old Maytag and cant wait for a reason to get rid of the LG Washer. The drier is also a problem, but I guess I can live with wrinkled clothes more than I can with dirty ones. Dont buy an LG.

Since the day I bought my LG fridge I have had issues, a leaky water dispenser and frost building up in my freezer so I can’t use it. LG has sent repair here at least 9 times and they refuse to replace the fridge. There is always an excuse. The freezer door has been replaced 3 times and repair just left and LG had them here to verify that the fridge needs replacing. Once again they refuse to do so and are ordering another freezer door. Customer service lies to you on the phone and you just keep going around in circles. I spent a lot of money on this fridge as a replacement after our house being hit by a tornado and I am appalled at the treatment we have received! Shame on you LG! If I could rate it a zero I would!

So.. this machine was given to me and now I know why! This damn machine sucks BIG TIME! I must get rid of it too because it does absolutely nothing but soaks my clothes in filthy water and in slow motion, rotates it mid circle (to the left and right). When loads are done, vagina discharge on my panties and deodorant stain on my blouses! Sorry... I know thats tmi, but its the truth. This ** washer is a waste of space. LG... yall suck!

My refrigerator is 6 years old. The ice maker needed to be replaced when it was six months old then the ice maker does not adequately produce enough ice. The door spring just broke two months ago. The drawer is broken. The plastic on the shelves have fallen off and the ice maker lever fell off a year ago. It is not a quality refrigerator for the price of $2200.00 made by LG. I also purchased the LG dishwasher at the same time and had to have service on it 5 times. It never cleaned the dishes very well and I tried to talk to customer service at LG and not only were they rude, the woman in customer service was threatening and nasty to me on the phone. I went two months at one time without a dishwasher when the dishwasher was fairly new. The customer service did not want to hear from me or help me in any way. This dishwasher cost $700. I had it for 5 years and had to get rid of it. Needless to say, I will never purchase LG appliances again.

Bought LG fridge December 20, 2013... ice maker broke 2015. Now the fridge went Friday, December 13, 2019. Was told by lg customer service to take everything out fridge, defrost for 8 hours, wait 24 to 48 hours so fridge can get cold. Never happened. Did it again second day. Same thing. Not working, error code keeps coming on. They send tech. Charge us $125. Have to get fridge serviced. Another $324... Asked if they can expedite the shipping of motor fan whatever it’s called. Tech Ariel looked at my husband and I like we had two heads. He never tried to contact LG about expediting the part. We told tech we have to think about it. Maybe we should just buy another fridge. Tech was ok and left... like he didn’t care that we living out of two coolers. He Just said ok and left.We called LG about expediting the part again. They were like, We will see. We’ve been out of a fridge since Friday December 13, 2019, it’s Thursday December 19, 2019, LG calls us to tell us we might not get our shipment in till Saturday and maybe get our fridge fix Saturday. All our food has spoiled. No milk. The Christmas ham we bought spoiled as well as all the other good we had in fridge. About $300 in food we bought for Christmas Eve dinner. Let’s put it this way. LG doesn’t give a ** About their customers.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

My 2-year-old front loading LG 2050cw has had a mildew smell for about a year. I discovered that it was because of mold inside it and all around the rubber seal to the door. Its a waste of my money. It is 2 years old, so not returnable.

After using LG washer WM4270HWA several months, the ink writing is coming off from the washers front panel and front panel buttons. Please look at the attached picture. The panel was not cleaned using any cleaners. The only explanation is there can be some detergent residue on the fingers after loading the detergent (coming from the detergent bottle or cup). It will dissolve the ink.This is the design problem since it has to be assumed that you are dealing with detergent and LG could cover the front panel writing with transparent plastic or film as they actually do on Power and Start/Pause buttons, proving that they are fully aware of the problem. They could use other inks or just glue the stickers that can be replaced later. Unfortunately, they didnt think much about it and went with the cheapest solution, and this is not the cheapest washer model.Finally, they refused to replace the panel saying it is a cosmetic damage. However when all letters will be gone how to select the washing options? It will be a functional issue. Having extended warranty is not helping either, Home Depot, where the washer was bought, is saying the same. One of their suggestions is to take a marker and write on the panel. Ridiculous nonsense. Be aware.

We have had our LG 2301HR Direct Drive Front Loading washer going on two years. First of all, when the washer starts its water loading process, the valves close so forcefully and quickly that the water pipes throughout the house clang, bang and shake. You can not only hear them but you can feel them. To make matters worse, the closing of the valves are frequent and many throughout a wash cycle. This is a major design flaw.Secondly, I am replacing today the cold water inlet tri-valve system due to a water leak that developed in one of the valves (most likely due to the water loading process). I believe this will fix the water leak but unfortunately it will not affect the rapid shutoff process that created it. Hence, the part is only 35 bucks but that is with me doing the work and finding the problem. Too soon to be having problems with repair or replacement and I feel this solution to be only palliative.Third, yes I, too, have the same problems with all clothing having a moldy, musky odor. This has been since day one. We have tried and are still trying ways mentioned by the other reviewers with little to no resolution. The clothes do not smell clean because of the mold problem and it is obvious some soil is remaining in the clothing. Overall, the initial price tag of the washer made it a big decision for our family. It, too, was a replacement for our older top loader that worked just fine.We were sold on the idea that it was much more energy efficient and would pay for itself in time with the energy and water savings. LG is making inferior washing machines at the cost of our ignorance or belief that we are buying a better product. They are deemed defective presented by the problematic facts as testified by the reviewers/owners. The health issue alone (mold and mildew) should be enough for the Federal Health Dept to intervene.What about the BBB (Better Business Bureau)? Someone getting paid off?! What happened to our rights as consumers? Our forefathers are turning over in their graves. My seasonal allergies have become year-round chronic and come to think of it...it has been for the last two years. Go figure.

We purchased our LG Wave Force top loader model number WT5001CW about 4 1/2 years ago at my local Home Depot for $850. The biggest mistake of our lives. First, the issue with washing blankets, towels etc. The code I think IU or EU pops up and you have to reorganize the blankets and make sure the machine doesnt continue to fill the tub. Sometimes it would take 4 hours to wash my blankets or comforters. Second, the bleach dispenser (I use non-chlorine bleach) seems to always be filled with water. We think the tube is clogged but we are dealing with a more serious issue right now which is my final issue. The third and final issue having dirty clothes come out of my washer after you are supposed to have clean clothes. The delicate cycle does not allow you use to use a lot water so your clothes are not completely covered in water. Then I take out my clothes and find these pieces of dirt and pebbles. Changed all the hoses. Didnt help. Have to shake my clothes of these dirt/pebble pieces then vacuum out my washer to do my next load. We tried to take the bottom plate off and just took off the bolt but the plate is stuck. We did find A LOT of icky stuff on the bolt so we know under the plate is the real issue. Most likely there is build up and needs to be cleaned out. My husband tried to bang it with a mallet to loosen it up and filled it with fabric softer but nothing happens. This washing machine is such a headache and I wish someone would just take it. I dislike it so much. Plus with the recall you cant wash waterproof items, haha. I had the repairman in here about 2 years ago to do what? Not really sure. Please save yourself the headaches and your money. Plus there is a lot plastic components which equals cheap to me.

The LG microwave (MW MC7688) was purchased by me on 30.11.2008. On 21.08.2012, we went for AMC, which is from 21.08.2012 to 20.08.2013. Some of the parts were not functioning so we lodged the following complaints: RNA ** dated 19.01.2013, RNA ** dated 23.01.2013, and RNA ** dated 31.01.2013. The service technician visited and verified the oven. He confirmed that one part is to be replaced, but that part is not available as the company has stopped manufacturing that model. Subsequently, Mr. ** called on 09.02.2013, and confirmed that the model is out of stock, and that the company will pay back 15% of the purchase cost. Then we spoke to Mr. Manish ** on **. He conveyed point blank and asked us to do whatever we want, but we will get only 15% of the purchase price. The purchase price was Rs. 8,499/- and 15% comes to Rs.1,275/-; whereas, we have already paid Rs. 815/- for the AMC cost.Is it our problem that the company has stopped production? If that is the case, then why was AMC taken? We need the part to be replaced or a replacement of a new oven.

I bought this refrigerator at Sears with the extended warranty and after a year I havent noticed it rusting around the ice and water dispenser. Ive called Sears. Ive called LG and Sears flat out says they do not cover rust on their extended warranties and LG doesnt want to hear about it after a year. Ive had plenty of problems with the ice maker. Makes ice until the bin is full and then it tends to freeze up and not eject ice out anymore. 2 things you can take away from this review is not to buy from Sears and do not buy an LG refrigerator.

Purchased an LG Dishwasher Model LDF7551ST in July 2012 (serial number 205KWMK0D259). Purchased at Home Depot, that also installed it. After about 2 years the machine stopped working, with a OE error, e.g. it would not drain. The technician came and found a pumpkin seed in the drainage pump. Fixed it. After few months it did it again. LG repair service came again and replaced the drainage pump.A month later we noticed that the hardwood floor got swollen and higher. We checked the dishwasher and we noticed that water was leaking from the pump below the dishwasher. He found that a rubber hose was split where it goes in front of sump pump. He was unable to fix the dishwasher since the hardwood floor was swollen and was blocking the dishwasher. Eventually they replaced the sump pump assembly. They paid the damage to the hardwood floor. Now it does it again. It is an infinite loop. They would not do anything else. Bad product, bad company. Beware!

When we had bought lg double doors refrigerator around 2 years back we were given 10 years warranty for compressor. Now when we complained about compressor saying that it is making lots of noise and therefore technician visit is required to see what is the problem. LG customer care representative said visit will be charged and I would need to pay 500 + ST. If I am paying now then what is the meaning of 10 years warranty. I feel cheated. Please be careful while buying lg products as they seem to be making false promises.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

Our white and light colored clothes started looking dingy. It was a result of the washing detergent not being adequately rinsed out of the clothes. The certified LG repairmen came several times; however, no solution was found. After much going back and forth, I got tired and purchased a different washer. Now, Im stuck with a $2,000+ LG washing machine that is in my way. I feel as though LG has not upheld their product.

I had purchased a LG refrigerator about 5 years ago. Needless to say, my 15 year old mini fridge is one-upping this terrible product. I have been trying to have SOMEONE repair it, however, there is no appliance store that is certified to fix it. Clearly this speaks volumes. I have had nothing but terrible service from LG, who expressed no concern for this ongoing inconvenience (understatement). I am just about at the two month mark of having a non-functional refrigerator. The fan was replaced although that still didnt fix the problem. Ill be purchasing a new one because dumping more money into this product seems counterproductive at this point. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!! (Im only 31.)

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April21 now for the third week. This is a lemon, dont buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

We purchased an LG refrigerator in Feb 2019. Since purchase we have had service out over 3 times. For issues the primary is noise... We were told by the technician the newer models are cheaply made and not as insulated that is why you hear the noise. Cannot be fixed. Dealing will LG warranty company is another issue. Long hold time and issues getting a service company to come out. I would never recommend a LG product. We also have an LG microwave purchased at same time is now out. Have to wait a week to get someone out. I wish I had my old refrigerator back. Worked fine. Just decided to upgrade appliance. Big mistake.

I received delivery from Home Depot of my LSG4513ST range on December 16, 2020. I immediately began smelling gas when the range was on, but was told that this was normal and that the oven had to run for a while and it would dissipate. The gas smell did not dissipate and was and is detectable by my gas meter. Home Depot was not able to get anyone out to my home to check on the range until 12/31. On 12/31, the plumber/gas fitter came to my home, inspected the range, and said that it was defective and would need to be replaced. I was told that I had to contact LG myself which I did. It took LG until 1/4 to send their representative who is ASAP solutions. ASAP solutions inspected the range and said that it needed a new igniter and manifold. Evidently, there was what they call a “bulletin” on this new $2200 range. In other words, it had defective parts that were known to be defective when I purchased the range which I waited multiple weeks for as it was on back order. In fact, the range wasn’t even manufactured until October of 2020 and was shipped from Korea. Instead of replacing the range, the LG representative from ASAP solutions said they were going to replace the igniter and manifold. I was told that it would be at most a week to order the parts and repair the range. That week has now come and gone and The LG subcontractor is not even answering my emails as to when this will be resolved. I would just like to add that I understand that we are in the middle of a pandemic and that it is not business as usual. I have had to have numerous people come to my home at the expense of my own family’s health to go through this process to still not have a working range. I have not had a working range since December 16, 2020 prior to the delivery of this very expensive range that has never worked, and by the way, I purchased an extended warranty. If I may, I would also like to add that my family has had to go without a range during the holidays and there seems to be no resolution in sight.

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

We had bought an LG television which was our first LG purchase. Then I was at Lowe’s one day and needed a new refrigerator. We ended up purchasing the LG French door refrigerator in a little over four years ago and I loved it. It was everything I expected until the compressor went out. It took four weeks to get it fixed which was a long time. There are two ice makers. One in the door and one in the bottom drawer. We noticed that it wasn’t making ice. At first, it was still cold, but over a couple of days it stopped keeping things frozen. A couple of days after that, nothing was cold in the refrigerator.I called the number that’s inside the refrigerator and they wanted to know the details of when I purchased it and did I have proof of purchase. I’m not sure how that worked between LG and the people that came out but they had to contact a rep and she said, “We don’t have a rep in your area.” Someone else called me and scheduled. They said it would be a week. Then I called back and they said they had to reschedule because they didn’t have an LG repairman in Alabama. They were gonna have to get a certified LG repairman to come and fix it. They had me describe what the unit did. They were able to determine that it was probably the compressor and they sent the parts. About two weeks after we got the part, the LG repairman came from Georgia and fixed the refrigerator. I haven’t had any issues with it since the gentleman fixed it but I probably wouldn’t buy any LG refrigerator again.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

My refrigerator is only 7 years old and needs repair, after spending $600, still not working. Never had a refrigerator that new go bad with a compressor or anything. I feel that the product is inferior and people should not purchase LG appliances if they are prematurely going bad on major components. The repair did not work, Lost tons of food, costing a fortune to repair. Bad product, recommend people not purchase this brand. Now I am at a loss and have no refrigerator.

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

I loved the washer when I first got it. Now, I had the washer for 2 months and it does not spin clothes dry enough. It has now been leaking for a week from the bottom. I cannot find where the slow dripping is. I am cleaning up about a quart of water every two days. Thank God, I have a concrete floor. I think it should be no stars. With its high price, it is a piece of crap.

While our new LG free standing dual oven gas range cooked superbly, it is a clear danger and we convinced our retailer to accept return, even though they advised that LG would not. The control knobs turned inadvertently, allowing the gas line to open, without igniting. The technicians claimed it worked as designed. How could that be? On multiple occasions reaching for something in the cabinets above or the microwave caused the knobs the move, despite only grazing the knob. In a separate incident, our electrician placed a tarp on the range to prevent anything falling on the cook top and again, an inadvertent touching ignited the tarp. While nobody was hurt this time and no permanent property damage, we refused to accept this. We were very pleased with our retailer, PC Richard, when they agreed to the return. We recommend that nobody accept the risk.

I purchased an LG Refrigerator two years with dismal results. The ice maker on the French doors broke, even though I only actually used it for 8 months. I applied to the company for assistance. I complied with all their requests for information, but they never got back to me. Finally after several weeks and many calls, they said they would not help because I purchased a floor model. There are two lessons here - The LG refrigerators are poor performers and the companys warranty is worthless.

Im very disappointed with the LG dishwasher I purchased a little over two years ago. I cannot believe after two years of maybe 100 uses (generous estimate) it already is useless. It will sometimes work and most of the time automatically shuts off. I did not purchase an extra warranty since I had a Whirlpool at my rental unit (over 7 years old, maybe more!) and did not have any trouble with it. When I called the service center they basically said I would have to pay for the service call, labor AND parts! I will NEVER buy an LG product again!

Bought Sears Kenmore Model 795*77319600 (During troubleshooting I discovered this unit was made by LG for Sears!) in Oct 2007. Sequence of failure(s): 1st) Nov 2007 Upper freezer drawer basket rail bracket tabs crack - I used nylon zip ties to hold basket in place. 2nd) Apr 2008: Lower freezer drawer bin divider cracked at top edge. - Lived with defect, hoping it would hold. Repaired crack by splicing it with a plastic reinforcement plate in Aug 2014. 3rd) June 2010: Refrigerator lights fail, no plastic melted, nor food spoilage - I researched and found numerous similar customer complaints and LG recommended fix. I removed light cover lens, and both light bulbs, and used fridge w/o light! 4th) July 2014: Freezer no longer makes ice, progressively temperature gets warmer, then refrigerator starts to stay warm - Decided not to involve Sears Customer Service for repair, but rather do it myself. $1200 fridge/freezer should not die @ 7 years! I did some research, found a similar model service manual online, did some troubleshooting of the cooling/freezing system - sensor(s), and defrost timer. Found R134a to be too low. Fixed it myself for $35. Maybe I can get 7 more years @ $5 per year out of this LG piece of junk! I sympathize with my fellow Americans. Consumer trust has declined due to cheap poorly designed products... Whats the reason? Greed, Lack of Pride, Lack of Accountability. Make junk so we can buy more sooner? What would our ancestors think?

I have the same problem with my washer that was purchased from Home Depot November 2011. We really need to urge LG to fix or replace these faulty machines instead of doing the measly recall fix which does not seem to fix the problem. I just signed the petition LG Electronics: Replace or completely fix a recalled washer on Change.org. Its important that we pass the word and get as many people to sign as we can to get LG involved. Will you sign it too? Thanks!

I have a washing machine that is 3 years old that needed a repair covered under the 7-year warranty. Because I cannot find my receipt after 3 years, you will not honor the warranty, even though the serial number shows its not close to 7 years. Because its a premium product, a receipt is required. I spent $1,000 on a premium machine that LG will not honor warranty on due to a 10-cent piece of paper. This is not how you treat your customers who purchase premium products. And premium products should not break after 3 years.

Within 45 days of purchasing our brand new LG front loading washing machine, it began to leak water all over my floor. A few repair people came out and told me that the machine was over-sudsing and to use less detergent. They advised no more than a tablespoon of detergent - the machine still over-suds and drains out onto the floor. I have made several phone calls to LG and had several repair people out and they keep telling me the same thing - use less soap. There is no point in washing clothes and towels if you can only use 1 teaspoon of soap, the laundry does not smell good. I had a Whirlpool Duet, front loader, for 10 years and it NEVER leaked. Same laundry, water, soap, location, etc., the only thing that changed was the HUGE MISTAKE OF NOT BUYING ANOTHER WHIRLPOOL!

Our range is two years old. We purchased an extended warranty. A few months ago, I noticed rust spots on the front of the stainless steel oven door. LG is giving me the runaround on fixing this. The warranty does not cover cosmetic issues, so I had to, after 4 hours on the phone, deal with LG supervisors. I am in the process of waiting to hear if the oven door will be replaced at no cost to me. From what I learned on the internet, this is a common problem in the manufacture of stainless steel appliances, but the companies that sell them refuse to take responsibility for the issue and blame it on the consumer for not taking proper care of the product.

We purchased our LG WT7200C washing machine in June of this year, 2018 and it has been a HUGE disappointment. Without an agitator the clothes do NOT come clean. Just tried washing a King Size mattress cover two times in a row and the top half of it never got touched by any of the soapy water. When washing soiled clothing from yard work they do NOT come clean no matter what cycle is selected. This washer is a MAJOR disappointment.

Couldn’t get the icemaker working..then range oven keeps burning memory card.. Had techs in and so far $350 for parts on stove and still not working. Have gone a month and a half NO OVEN. LG do not stand behind their products.. WOULD NEVER RECOMMEND AN LG APPLIANCE..

My side by side LG freezer (model LSXS26326W) which is only 2 years old has had the freezer die on it 2 times already. It makes no ice and the freezer temperature is up to 40 degrees even though it is set to 0 degrees. We have called the LG company several times but they keep repeating the same thing, Adjust the temperature. But we have adjusted the temperature several times but it does not help. We are seeing that others are complaining about a faulty compressor. I would not recommend this unit to anyone and please before buying any appliance check around and gather information to see what the best one is. I am really upset and I have lost all my meat and frozen food.

I bought a new LG Refrigerator in May 2018. Within a month, I started having issues with the refrigerator. It started making a very loud noise & had cooling issues. I called LG customer service, as it was under a manufacturers warranty. For last 2.5 months, LG could not even repair the refrigerator or provide a replacement. Highly unprofessional customer service, as the updated provided by them changes every week. Considering my experience, I will never buy LG products.

Our LG washer and dryer (5-6 yrs old) have been completely reliable and very efficient in their operation. They have never required any maintenance to this day and perform flawlessly.

Bought this piece of trash 2 years ago at Best Buy. Highly recommended, well motor under warranty made grinding noise. Tech comes out, said no its the inverter drive and cost $224.00 including parts to fix. Ok we pay. 2 months and 1 week later the inside tub (bottom round agitator) starts to rise so its floating with the clothes. Called LG. They said another $224.00 to come out minimum cost with 60 day warranty. Why would I spend more money on this rip-off.

We have all LG kitchen appliances, less than a year old. The fridge is making a horrible loud noise. It sounds like a motor blade is hitting into something. LG keeps telling us that there is no one in our area to come check it, we live an hour from the Chicago area. The noise is getting louder and after researching we read it might be Ive build up or the defrost system. Im worried the motor will overheat and go out. They keep stalling, we just got an email that they cancelled our service call, but we never had a service call scheduled! Please help.

I bought the washing machine because of the large tub. I assumed I would be able to do good size loads, very reasonable but large. Not the case. I also expected the machine to wash the cloths. My laundry is not unusually soiled in anyway just normal day to day of a retired couple. Even a white towel load with a cup of bleach and the towels were not clean. The machine has a glass top so I watched as I put the load through again. The towels on the top never even were cycled through the soapy water (what little water there was). Because of this they also did not get rinsed adequately. To see just how well they did get rinsed I again put the same towel load in not adding any soap to see if any was still in the towels. The wash looked as though I had put detergent in as usual. I had used the very small amount of the detergent as instructed. I wish I had researched this washer before buying as I NEVER would have bought it. I was blinded by the size of the tub and hope to warn anyone else considering this machine. I have had it 3 weeks and will try to return it to Home Depot where I bought it but I am doubtful I will get very far with that.

Plastic drawers on the LG refrigerator break. Mine broke the first week of use, not from abuse. Two retired gentle people use this piece of junk. That was two years ago. There is no such thing as a warranty or service, just the runaround of calling someone else. I cant even buy the parts as there is no supplier that can find it. This sad excuse for a refrigerator sits there with little purpose other than to remind me of how much I hate LG. Total waste of money; stay away from LG!

Wf t6017pc automatic washing machine - Hi guys! I purchased the unit since 2005. Its worth it. Been 10yrs yet it didnt give us headache. Until recently, I’m hearing this sound like there’s a coin or sharp object inside it while spinning. The sound is alarming. What seems to be the problem? Please help? Thank you.

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the uh huh, uh huh bad attitude. Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

Please don’t waste your $ on LG refrigerator. Our side by side model number LSXS26366 lasted almost 39 months before compressor died. Repair person said if fixed, would be a time bomb. Please run away.

Purchased LG refrigerator in Nov. 2014. Jan. 2018 and my fridge and freezer are both at room temperature. All food is now garbage. Today repairman said this is very common for LG. Now waiting for a part to be available so repairman can come back to do the repairs. I paid $2400.00 for this fridge and it only lasted just over 3 years!!! My first fridge was $800.00 and I had it for 28 years. I would think not just twice, but more like 100 times before buying an LG refrigerator again. LG needs to step up the quality or get out of the business!!!

We recently purchased a new home and with it came an LG washer. After a service call to LG, followed by a maintenance call from a local repair company we are STILL completely dissatisfied with this washer. I have never in all my years of doing laundry (4 children) have ever had to sort clothes based on weight. Even with doing so, the load can take up to two hours to do. The spin cycle is awful and continues to repeat itself. It is quicker to dry a load of towels versus doing a load of wash with the LG. I have read many of the same complaints on this board. LG, you need to do something about this. I would never, ever recommend an LG product to anyone based on my experience with this one product. It is the absolute worst.

We purchased an LG French door fridge 1.5 years ago. It has been getting stains on the front and as it is stainless steel. This was a surprise but the bigger issue is it suddenly stopped working. We called LG and they confirmed there is a faulty part and they will fix it; however it will take them 3-5 days. We just shopped and are a family of 5... 3 to 5 days is ridiculous. We are now scrambling to get food moved to our extra freezer and tiny kids drink fridge in the basement and have to wait for up to a week to have a known defective product fixed. LGs customer service is terrible and their product is not worth the over $2k we spent. Very disappointed!

Purchased fridge a year and 1/2 ago. Just my wife and me home. First the piece at top of left door for closing broke off. Then a short time later, the cheap plastic for drawer slide broke. To clean fridge, you have to pull out of wall and pull plug, no turn off switch. I have heard several complaints about LG but because it was the only size that fit in our kitchen space, I thought I would take a chance. Darn sorry now.

My old washing machine gave out and I invested in what I thought was going to be a good washer. I decided to splurge a bit in order to get a good washer. I purchased from a 3rd party (JCPenney) so it took 4 weeks plus an additional 2 weeks because it was on back order. So for 6 weeks I was going to the laundromat. I took the day off work to be available for delivery. The delivery guys dropped it off, hooked it up and checked it and it was working. I did my first load of laundry and it would not complete a load. It gave me an error message. All day long I tried different ways around it and nothing. My husband changed the water hoses since it said it was the water pressure and nothing. We called LG that evening and basically was told because it was the water pressure in our home that they would not send a repairman. Our house is very new and our old washer worked fine water pressure wise. We told them to just take it back then and they agreed.Very long story short they would tell us they would take it back and or send a repairman and nothing would happen. We would call back and same promises and nothing. JCPenney has called them various times to have them send someone to repair and they refuse. Now its 2 weeks out and we, JCPenney and even the delivery people have called various times to get it repaired or returned and they refuse. Its insane were having to go through this kind of trouble when its brand new out of the box and we bought warranties on it. Im extremely disappointed in the way LG is handling this situation and I will never buy another LG appliance in my life nor will I recommend to anyone that they do either. They have lost a good customer because we are loyal to brands that are good to us. I wish they would just take this dang washer, refund us and we could just get a different brand. Never again will I make the mistake of buying LG.

I purchased an LG refrigerator February 2008, French doors with bottom freezer. I had issues almost immediately, but were resolved under warranty. However, it took 2 weeks for the parts to arrive. Since the warranty expired, the plastic liner of the right door that has knobs to hold the door racks have broke; the door seals are tearing, there are cracks everywhere on the internal plastic liner; the catch for the top freezer tray broke off. This product is literally falling apart. We have contacted LG about some off these issues, but the response has been you are out of warranty and the repairs are on you. What a great company! Never buy an LG refrigerator.

It was a regular 2 door refrigerator. Had multiple shelved. It was great quality and would not want to use anything else. It has areas for the fruit, for the vegetables and great amount of space for the frozen items. Now it is getting kind of old and its time for a new one. It met my initial expectations by being the style, the color and had the features I wanted so LG has been a great brand for me. The amount of storage has been excellent but now that I have kids more storage room would be great to have.

2018 stainless steel dryer drum cracked. We purchased a set after reading that drums have been upgraded and do not have the same issues they once did. After lightly using our dryer that was 999.99 plus tax it is cracked. No more dryer. How on earth can this keep happening to such expensive machines?

I have a maid who washes the utensils but I still got a dishwasher so that her absence would not be an issue. Pros : most of the glassware gets cleans really well; utensils feel more hygienic. Cons : you still need to pre-wash vessels, remove all leftovers, and then put in the dishwashers; steelware does not feel so clean at times; I am scared to put in plastic due to heating.

I have now seen hundreds if not thousands of online pictures of my similar issue with this product. The control panel is NOT sealed correctly so the steam seeps out on the top and has entered the thin plastic which encases the control panel and created small but obvious cracks. This would not happen if the door/panel was sealed tightly with some form of a seal, which it is not. It is plastic meets plasic on a edge. Therefore the steam enters creating heat and pressure and cracking the display as well as allowing moisture into the electrical panel.** Here is a link to a video that shows the issue. This is a design flaw. Its also a hazard since the water vapor is seeping into the panel. My dishwasher is also not very old. I do not recommend this product since the design flaw not only has NOT been fixed, it has not been addressed by LG despite numerous reports on the web. Shame on LG for allowing a flaw to just continue each year in this model.

As youve all stated, this brand is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running tub clean often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesnt dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isnt only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

Bought an LG dryer in 2020 from Lowes, thinking they must be good because it costs so much more then other brands. Wrong! Very frustrated as this thing will not dry clothes on any setting. Even on high, extra dry the clothes always come out damp. I have to dry small loads of delicates 4 times and even then they still come out damp. Towels I dry on heavy duty, high, and still have to go thru two cycles. I wish I could return this junk.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

My LG electric range touch pad does not always work. Most often it is when I press Bake (350 degree light comes on) and then Start.... and nothing happens!!!! I move my finger all around the area and it wont start. So then I press Clear and voila, no problem; that works just fine!!! In over two years of ownership, this has happened at least a dozen times. Eventually it will work, but there is no rhyme or reason why!!!

Both my son and I bought LG washers. Bearings out on mine and cost to repair was equal to buying new washer. He had the extended warranty. Called the help line. Someone just kept repeating with a foreign accent, Only the drum (stainless will be around forever) and the motor are covered. My model had mold and mildew problems from the beginning. Now we both have nice dryers and will have mismatched washers. Beware! Bearings are not covered and you will have a flood, no washer, mismatched appliances, ruined flooring. Of course our State is not in the class action against LG. Guess where we would like to stick the stainless drum!

In 2012, we upgraded our kitchen appliances to LG products. It has been an absolute nightmare! Every appliance has failed in some manner. The oven stopped working multiple times on our range. I couldnt believe that when I called customer service, we were told to turn off the circuit breaker for 5 seconds and then turn it back on. The code was F1. We noticed a hairline crack in the interior wall of the refrigerator near one of the shelves. The microwave door keeps lowering on us. And last week, the dishwasher just stopped working without warning. Rather than continue repairing things, we have decided to replace all of the appliances with another brand. Never will I ever recommend LG appliance products to anyone after our experience. And never will I purchase them. Love the electronics. But their appliance product is amongst the worst!

This is the worst appliance purchase I have made. Most loads show as unbalanced to which the washer responds by refilling the tub with water. It is almost impossible to meet the machines balance requirements. The constant refilling makes the machine a little less than high efficiency. The companys position that you need to wash things of similar weight in a load is ridiculous. I would have to wait until every piece of clothing I own needed washing before I could meet that requirement. A typical load takes 2+ hours to complete which includes multiple attempts to rebalance the clothes. I would recommend that you look elsewhere. I cannot fathom why there are so many positive reviews for this giant POS. (Model WT1101CW)

We had a terrible experience with LG Refrigerators. A couple of years ago, we bought an LG fridge. At the time, we liked the style. Then it went out when it was only two years old and wouldnt cool the food. The issue was the compressor, which had a 10-year warranty on it. They put a new one in, but the new one wouldnt work. It took a long time for them to get back in touch with me. They told us that they would send someone over to the property and they would try and fix the fridge, three different times. After the third time, they said they wanted the tech to try some other things and made the tech come back at least two more times. All of it was dragged out. Each time, it took a whole week before they even got over to the property.We had tenants in the property and it took LG a month and a half to finally tell us they couldnt fix it. They gave us a new fridge but by that time, the renters had moved out because they had no fridge. It was a disaster. Plus, they wouldnt give us money for the tenants food loss. They said I either get a fridge or get the loss of food. They wont do both.

We had this washing machine for at least 10 years. The only problem that I found with the machine was when we lived in FL there was a problem with it stinking but on the West Coast we havent had that problem. We have only had it repaired once and my husband was able to do it after watching a video on YouTube.

Updated on 01/01/2020: Update from LG, they offered to send a tech out to inspect my refrigerator but the stipulation was that I would charged for the visit for anything outside the warranty. When they read my review about being charged because I had outside tech come and put in a compressor, they cancelled the tech. I exposed the fraud of the company telling them I knew about the charge and would not fall for their deception. Truth released about this company.Original Review: I Bought LG Refrigerator about three years ago for my new home. By the Way LG means Lucky Goldstar. I dont feel very Lucky, in fact I feel like I have been scammed by a company that does not care for their customer. I paid close to $3000 for this top of line refrigerator which was rated by Best Buy five stars. On December 11, 2019 in the morning I noticed the freezer part was defrosting and ice formed around the doors and I had a freezer full of food. I also notice my refrigerator was not cooling properly. And there was a puddle on the floor in front of the ice maker. I thought it was an ice cube stuck in the bin and it melted onto the floor. Cleaned it up and went to work. When I came home there was more water in front of the refrigerator. I now knew something was wrong. I opened the freezer and saw my frozen food defrosted. I panic. Who can I contact now, it is after six PM. I called a friend who recommended her tech to come out and check my fridge. I did call him and he came out around 8:30 PM that night. And his diagnoses was that the Linear Compressor went and everything in the fridge needs be discarded. He said he could get another one in for $595.00 and put it in tomorrow. Since I paid so much for this fridge, I consented to have the work done. I needed a Fridge. After he left, I spent hours cleaning out the fridge and freezer and did not finish till way after 1:00 AM in the morning and I had to be up at 4:00 AM for work. I had to throw all that food out. I had steaks, shrimps, meats, fish and honey baked ham given to me for Christmas from my job. The tech did come back the next day with a new LG linear compressor and installed it and now we are up and running once again. It took about 24 hours for fridge to cool off and the following day, I started stocking my fridge. But within a few days, the fridge did not seem to be working right. I kept checking it. The freezer part was forming crystal around the inner drawers and the food was not cold. Now on December 24, 2019 I am calling the tech who put the compressor in and he is heading out of town but he sent a friend to check out the fridge. At 5:30 PM The eve of Christmas he comes and checks and tells me that the coils are leaking and it would very costly to fixed to contact LG Customer Service. My first thought is to get my frozen stuff out and try to salvage what I can and bring it over to a friend house. When finished with that I decided to call LG. I spoke to lady name Abby who politely told me because I used an outside tech to service their fridge my warranty is canceled nullified and void. She also told me that linear compressor is only under warranty for five years. My manual says ten years. It does not say anything about calling an outside Tech to service my fridge cancels my warranty on this fridge. Think about it, if I had to call LG for a tech to come out it would have taken more than a week to get this done. And time to get a linear compressor to replace the one I had. And to make matters worse, both techs told me that LG has had major issues with linear compressors and they knew about the issues and still installed them in each refrigerator. The company is scamming the American people and are not willing to compensate them. My total cost for this fridge to balm is $4500 plus buying a new fridge. I am a 75-year-old working for $15 per hour. Which means I will have to work 300 hours to recoup my losses plus buying new fridge. I am warning the public to not buy from this company any products, they are not reputable to deal with and you will take quite a loss. Their Refrigerators look good on the outside but their components on the inside are made cheaply and you pay dearly.

I waited four months for this refrigerator to be delivered from Lowes which is ridiculous to begin with. This refrigerator is so obnoxiously noisy. The compressor runs virtually non stop with a high pitch fan noise. I called LG and complained and first the rep acknowledged that the compressor should cycle down but when I said it doesnt then he said that was normal. I held the phone up to back of frig and he couldnt hear or said he couldnt hear it so theres nothing wrong. His tone was rude. This thing is torturing us with constant noise and we had a tech out who raised the front legs and now on top of high pitched compressor noise theres a loud low vibration humming. This frig is so loud it drives everyone out of the house, out of 3 rooms adjacent to refrigerator. Now we have to call Lowes to return it and we have no back up because we had them remove the old refrigerator when this new one came. WARNING: DO NOT BUY A LG REFRIGERATOR ESPECIALLY WITH LINEAR COMPRESSION!!! Its a nightmare to try and live with.

We bought an LG French door refrigerator 3 years ago and it has already broken. It is no longer covered under warranty. We called three appliance repair companies in our area and all of them said that they won’t service LG refrigerators. We called LG and they sent someone out who said it needs a new compressor which will cost $1600. Based on other reviews, this seems to be a common problem with LG fridges. After only 3 years, our choices are to pay $1600 to fix it or buy a new fridge.

We bought a beautiful looking top loading LG washer and dryer from Sears in Eureka, California in September 2011 for our second home in Humboldt County. We didnt purchase an extended warranty - although looking back, we should have done so. Because the appliances are installed in a second home (to this date, April 2013), they have been used about 12 times total.Suddenly, during a visit to this second home in mid-February, the dryer quit drying; there was no heat at all. We did the trouble-shooting with LG Customer Service to no avail. Then we contacted Sears to arrange for a repair. We returned to the home at the end of March, and the repairman came to the house. His analysis showed that the heating element needs to be replaced, which he had to order.As the repairman was leaving, he told us that he is about the only one in the area who will tackle fixing LG appliances because they are so poorly made. He mentioned that our washer is probably on a recall list. Sure enough, the washer - Serial Number (WT5001CW) is on the LG recall list. So now, I am attempting to make sure that the only repairman in the whole area who will touch LG appliances is prepared and scheduled to come to our second home when we can schedule ourselves to be there and can fix both appliances!It is hard to believe that these appliances are so poorly made, that they both are broken after having been used a handful of times! They look great but apparently are pieces of crap; and they cost a lot of money. What is the matter with these corporations and their quality control? Do these people really think I will ever buy another LG appliance again? And is it really worth the (certainly temporary) health of their bottom line to continue to sell these shoddy products? And what else do disgruntled customers do? They tell everyone they know about their negative experience with these products. Shame on LG!

Bought online Costco store. Paid over $2000.00. Both fridge and freezer sections died suddenly in less than 3 years. LG sent repaired person first visit Nothing wrong (But frozen meat are become soft.) Second visit he did something. It works but not as cold as you expect. In next few months again stopped working. I am so tired of cleaning out rotten food, dairy, meat and seafood. I never had such problem with GE or Kenmore. I will never buy LG anymore. So happy to have big fridge with bottom freezer, door in door latest style. I have not even call this time yet. Just finish clean up all inside this Fridge. I hope my warranty is still good or I will complain to Costco and LG to do something. I am tired of this again and again. I won’t expect after I spent this much money to get such useless material and service takes 9 days first time to come. How unhelpful. I tracked down my receipts and have everything but I have to search where I kept. No problem, Costco online always can get it again.

Updated on 08/15/2020: Its now 8/15/2020, nearly 10 weeks into the saga of my LG refrigerator. The tech called me on 7/1/20 to say that a refund had been approved. It took until 7/16/20 to get an email with instructions to follow to get the refund. I followed the instructions and used the FedEx label provided on 7/20/20 by putting the form in the FedEx box. I sent emails and texts to the LG customer service contact and their support center on 8/3/20, 8/10/20 & 8/14/20. I also scanned their letter with the label from the unit (which was fedexed on 7/20) and attached it to the last email in the event that they attempt to say they never got it. Still no response. This is now beyond ridiculous. Oh, did I forget to mention the fact that I have ordered a replacement unit, which is from another manufacturer, but due to Covid-19 wont be available for 4 - 8 weeks and I have to pay for the removal of the LG unit?Updated on 07/16/2020: I posted my story up to 7/11/20, and received a response from LG requesting more of my information on 7/13/20, which I provided, but have not heard back. Meanwhile the customer service rep sends text messages without responding to my texts. Apparently they want the model sticker off the fridge, which I sent a photo of, and since their factory tech already physically inspected the sticker, I am not sure why they want me to scrape it off and mail it in. At this point they should come pick up the unit and keep it for themselves and maybe figure out what is wrong with their product. Meanwhile, remember this started with the freezer side not working, their repairs rendered the entire unit out of commission. By the way, did I mention that it is mid-summer, heat wave time of year. Oh, yeah and now that I am shopping for a replacement, I come to find out there are none available for at least 4 - 6 weeks.Original Review: My 3 1/2 year old LG refrigerator side by side model #LSXS26366S began to act up on 6/7/20 when the freezer side stopped working. Called service on 6/8/20 and was told their factory tech would come out on 6/16/20. Received parts boxes delivery during same week. Tech spent 4 hours at my home on 6/16/20. Left me with trash and old parts, said it was fixed. Next morning some up to a unit that didnt work at all, had to throw away food since fridge side now did not work. Tech came back on 6/17, worked 2 hours and said he had to order more parts, which turned out to be the same ones.They arrived on 6/22, he came back out that same day, spent another 4 hours on unit, said it was fixed, give it 24 hours and then it would be good to go. Called tech on 6/24 since once again the unit was not working. More spoiled food. Good thing it was time to replace the unit. He started process of filing report with my proof of purchase and model info. I also called LG customer service and spent 2.5 hours on the phone to file claim. Provided same proof of purchase info. Got call from tech on 7/2/20 that my unit was approved for replacement. Followed up with customer service, another 1.25 hours later was told to submit my info again and would hear back in 7 to 10 business days.I submitted written request for response on 7/7/20 since they do not answer phone calls. Received email written by an semi-illiterate person named Alexuis ** at LG asking for my info all over again. I forwarded photos of proof of purchase and model that from unit. Now told to remove sticker with model info and FedEx to them and wait another 2 weeks for payment. Not sure how a company of this size can be so poorly run and how they have all these built-in delays to basically force you to just go away. Will never purchase another LG product again and warn everyone I know to beware!

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!

It took weeks of phone calls and Emails but LG finally agreed to repair our refrigerator at no cost to us. I do thank them for finally doing this. We did have to purchase a used refrigerator to see us through and did lose well over $200 in food. But it was repaired yesterday (02/17/2021). I thank Consumer Affairs for their part in bringing this to a satisfactory conclusion.

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

I love my new washer by LG. I can wash a queen size comforter with no problem. It get the clothes very clean. It is energy efficient which makes it a great deal. My clothes come out of the washer very dry and there are no wrinkles. The tub is a small size but very deep. It is a top loader. Great product

Purchased an LG 27 Cu Ft 3-Door French Door Refrigerator w/ Door-in-Door in Stainless Steel Model LFXS27466S. It was installed 10/18/2017. We have not been able to use the ice or water from it as it tastes like crap! When the fridge was installed, the guy started running water thru the water dispenser. Said to run a few gallons thru as theres something they put in for testing to make sure everything works. We later found out they never installed the water filter. According to tech services, this model should NOT dispense water without the filter installed. Called LG about the problem. You talk to someone with a very hard to understand accent, I think Japanese. They were supposed to contact a local repair place to come out and look at it. We called the repair place the day before to confirm appointment. They say they never received anything from LG. Called LG back and they again said they would contact local repair place again. Again, had appointment set up, called day before to confirm, and again repair place said they never heard from LG. Called LG and asked to talk to a supervisor. Was basically told were screwed as they cant find a local repair place! If they dont have repair service in an area, they shouldnt be selling their appliances in that area! So here we sit with no water or ice. The water and ice from our last fridge tasted so good people preferred it over bottled water! So the LG service is very, very poor. Would not recommend purchasing any of their products. We need to purchase a stove, microwave and dishwasher in stainless (currently have bisque appliances which theyre not making much anymore). I can assure you they WONT be LGs.

This washing machine is awful. The clothes do not get clean and they smell even after cleaning the machine. A rep came out and told me that the He tide detergent has been awful to switch to gain or another brand. So, we switched to gain, cleaned the tube 3 consecutive weeks with vinegar and baking soda as suggested and still my clothes are not getting clean. I have been battling this since I bought it.

Have had an LG French Door refrigerator for close to 5 years and it is already breaking down. Have taken great care of it, replacing all filters when needed, keeping it cleaned, just went in back of it and cleaned out any particles or dog hair and yet it just wont stay cold. In addition, it mysteriously stops making ice many times. Despite everything seemingly working. All of these issues have started 1 month after a maintenance guy from LG came by to service it. Making it seem all the more of a bad buy. Look at a different brand!

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

We bought a LG double door gas range - the glass bottom door shattered, it was not in use. LG will not cover repair or replacement. Maricel @ LG states that no warranty covers a glass door shattering. We now have a oven, a year old oven that we dare not use. What will happen during use?

I bought my LG top loader in 2012 and was initially happy with my purchase. After about a year I noticed some rusting at the bleach dispenser but I just ignored it.Fast forward to 2017 and it has turned into a full blown big deal. It has rusted out, corroded, ready to crumble! I contacted LG and they were happy to send someone out to fix it for a flat rate of $245, to put another defective top on it that I would have to replace in a couple of years, whether I use bleach or not, because this has nothing, absolutely nothing to do with bleach! Upon doing a little online research I learned that I am not the only one having this issue, there are dozens, perhaps hundreds with the exact same problem! Yet LG swears that WE are spilling bleach and they are not liable for any repairs! But many washing machines before have had bleach spilled and did not rust like these do, so it must be a defect that LG will not fess up to. I am mad! That they are getting away with this and ripping people off!

Do not ever buy an LG washer or dryer. Within two years, both my front-loading machines stopped working and LG will cover none of the repairs. Save the money and buy something that is worthwhile. I was on hold for hours with customer service, and each agent I spoke to had a different response, always ending with We will be back to you within 48 hours, which never happened. I spoke to management, who put me on hold for another hour and ended with Sorry, we cant help you. I still have a dryer that wont work!

Do not buy any LG products. Worst customer service ever. Lowe’s is awesome but LG is horrible. Delivered oven with missing enamel inside oven. Claimed Lowe’s did it then me when LG discovered it was inside oven and Lowe’s delivered out of box. In the end after more than 14 hours of phone calls to LG when I was lied to, calls not returned and multiple hang ups by their associates, they texted me their rejection to replace. Lowe’s replaced at their cost. Lowe’s gear place but stay away from LG all products. Yes.

We moved into a new house 5/2015, and as a present to ourselves, bought a brand new stackable LG washer and dryer that had been highly recommended in Consumer Reports. We bought LG 4.3 CF WM3370HWA and LG 7.4 CF DLEX3370W from Lowes in Everett, WA. This is a front loader washer. From day ONE this washer would not get clothes clean. It does not matter if you use the recommended detergent (my previous ten-year-old Kenmore used whatever you wanted to put in it, and got things sparkling clean), doesnt matter if you add bleach. It wont do a small load, and we are a retired couple so we dont have huge loads! It also wont wash a load of sheets - it balls them into tiny balls. If you try to wash a mixed load with a couple towels, you repeatedly get the UE (uneven load error). I constantly am standing on my head rearranging a sopping wet heavy bunch of clothing. I NEVER had this before with my top loader Kenmore! It also does not add the detergent in the first part of the wash - it doesnt add it til like 35 minutes into the wash. God help you if you add bleach, everything comes out smelling like none of the bleach is washed out. It makes a very loud chunking noise while filling, also. When you wash socks (and mind you, we are clean people who do not have pets, so its not like our floors make filthy socks)...the socks come out looking like they have not been washed at all - the knit on the bottoms are still depressed from walking...and the socks are not fluffed up at all!We called Lowes, and they said you have to call LG. So we called LG and they sent out a repair person. HAHAHAHAHAHAHA. First words out of the guys mouth when he got there - I have twelve visits today and I cant stay past 30 minutes... Then he went over to the washer, pushed buttons on it a couple times, pronounced it fine, and started to leave. When we stopped him to ask questions, he got very defensive. We told him Its NOT fine, it wont clean the clothes! He said Well, it cleans them, just obviously not good enough for YOU. I showed him the dirt on the socks and he said Well, add more water! So I said Can you please at least stay through a cycle so you can see that it is NOT doing what it is supposed to do? He refused. After he left, we tried pushing the add more water button (which means none of the preset wash choices work...you have to do manual wash selection every time) and it still did not get the clothes clean. Also, yes, there is tons of crap that accumulates in the virtually uncleanable rubber gasket, and yes, we leave the door open 24/7. So far no smell, but I think that is because I use bleach so much and leave the door totally open.Now for the dryer. IT WONT DRY CLOTHES unless you put it on timed dry and high heat! And still, it balls everything into a ball! Our previous Kenmore never did this! And it also has one of those rubber gaskets on the door that fills with lint and you cant clean it out! We paid $2,089 for this piece of crap set and that is a lot of money for a retired couple on social security and a small retirement. I think I hate the LG people for selling an inferior product and not blinking an eye about it. I only wish I had seen this page of complaints BEFORE we bought this. PLEASE DONT BUY ANYTHING THAT USES SENSOR! Sensor does not work. Please dont buy a front loader LG. THEY DONT WORK. And when we called back LG and asked for a different repair person, they told us there was no one else...it was him or no one. Have a nice day. Click.

My LG refrigerator was only 2 months old when it died. It took customer service four weeks to the day to get it fixed. One week later, it was not working again. They told us they would give us our money back so we purchased a new refrigerator from another manufacturer. Two days later we were told they were going to fix it. Also they refused to pay for the food we lost. Now it has been an additional three weeks (so two months since it broke) and we are still waiting on parts and the new refrigerator is still broken. At least we purchased a different refrigerator and have something that works. Hopefully we will get our money back on the LG refrigerator. What a headache! Save yourself some frustration and avoid purchasing this refrigerator!

The top loading LG Smart Drive was purchased when we moved to a new home. We have had nothing but problems ever since. It becomes unbalanced frequently. When it becomes unbalanced, it adds more water in an attempt to swish the clothes to regain balance. Waste!!! This washer is unbalanced more than it is in balance. Sometimes it takes 2 days to wash a load of clothes. Ridiculous. In addition, I am never able to wash a small load - EVER. A small load in this machine is like a free ticket straight to unbalanced status. On top of this fun, my clothes are frequently knotted and twisted so badly that I have to untangle and untie my clothes prior to putting them in the dryer. I WILL NEVER BUY FROM LG AGAIN! EVER!!!

I wish I read about LG Brand before I bought my Refrigerator. I bought the top of the line French Door Fridge. Cost me $3500 thinking it would last. NOPE. I have had only trouble since I bought it 6 years ago. I have had LG come in to fix at least 5 times (ice issue, cooling issue, light issue, etc.). Now it is the sealing issue. Doesnt freeze or stay cool anymore. I have called numerous places to fix it but they cant even fix it. No one can fix an LG product! I get it... its 6 years old but I am willing to pay for it but no one can fix it. I called LG so I can get some assistance but the operators doesnt speak English! They sound like they are just reading from a screen and they are repeating what they are saying. Whatever you do, DO NOT buy an LG product. They do not stand by their own product!

I purchased this machine for 962$ 3 years ago and it is the worst washing machine Ive ever owned. It is locked up now with a load of clothes in it and the electronics are completely dead. It will not respond to any reset even though it has power. They want to send a technician to the house at my expense. I dont want to invest any more money into this machine because even when it was working it was a lousy machine. I will never buy another LG product. I will advise all of my friends of this experience. I just wish I had visited the online reviews and read about other peoples experiences with LG before my purchase. They have a very poor reputation.

My washer is just over 3 yrs old and the bearing went. When I called LG to explain the problem they told me that the parts were under warranty but the service call wasnt. So they would charge me for a service call and the labor!! And then they went on saying and if it is something else other than the motor/bearing or parts that are covered then we will be responsible for the parts. All that is wrong is a bearing went and it should be covered a 100%. She goes on saying if you read page in your owners manual it goes over what is covered and that we dont cover service calls or labor. She was very rude and no help at all. I feel a washer should last longer than 3 yrs. I take exceptionally good care of my things and LG just falls apart. I am now looking into other companies that do repairs on appliances cause after reading other peoples horror stories I dont want any of their rude, unprofessional, crappy employers stepping foot into my home. My luck their employees would disconnect something and flood my house!

First time in over 40 years, I changed name brand. Sorry, sorry, sorry. Hate this new washer and dryer. Settings on washer are not convenient. Yes, there are a lot of settings but not all are necessary. I also have had to iron so many things that never were ironed before. Everything is in a ball in the dryer and makes for tons of wrinkles. Can I just say I hate this new modern washer and dryer?

Called Lowes, New Castle, Pa where we purchased a defective LG washing machine. Rust spots all over our clothing. We were told it was a stainless steel tub and would not cause rust. They told us it was LGs problem. LG does not call you back when you leave messages. After 4 long months: They do not answer their phones. Customer service, you cannot understand them. Not sure what country you are being connected to. They are not taking responsibility for the defective washing machine and Lowes is not standing behind their customer. I will never purchase from Lowes or LG ever again. Horrible!!!

After 6 years of owning the dryer and doing no more than 4 loads a week - I live alone, I noticed a loud thumping coming from my LG dryer. It got progressively louder so I called a repair man. The drum was broken at the seam. It cost me $400 to replace the drum. $400! He said it was a fluke and that this didnt happen normally. But I just read online that others have had the very same problem. LG better pull it together. Now the dryer isnt drying the towels completely, I was researching the problem, could be my lint vent which is not a dryer issue but I came across these complaints and I was really ticked off. I feel burned. I paid top dollar for this dryer and I figured it was a top brand. Buyer beware is all I have to say.

I purchased an LG stove less than 5 years ago. Shortly after the warranty of one year expired, the electronic keypad went out. With the keypad out, you are not able to use the stove for anything - burners or stove part. I contacted the dealer where we had purchased the stove for $850 and he got us the part and replaced it. We had to wait a few weeks for the part to come in. Now the electronic keypad has gone out again and after contacting LG, we were told that they will not stand behind their product or the parts past the warranty period. The warranty on the part was 90 days. We have to fix it to do anything with it. Bottom line to this, do not buy LG as their product is not good and they do not stand behind it. After fixing again, we will see about trading it in for a different brand. Our dealer has been wonderful. I feel sorry for them having to face the public for LGs products.

I WONT BUY A LG ELECTRIC RANGE AGAIN. The LG Range Oven model # LRE383ST01 we purchased in 2015 has been nothing but trouble. In the first year the burner and main board went out. Luckily we were still under the warranty so LG sent their technician to replace them. A few weeks after the warranty expired, the glass top made a pop noise and cracked like a spider web on the lower right burner and spread. We called LG, explained the situation and told them this seems a factory part defect. They politely blamed us of dropping something on the glass which was 100% false and they used we are sorry to gently fade their fault with this. We let it go - not to waste our time. Price of a new glass top is near $400. Couple month after the new range top was installed the new glass top cracked again. It couldnt happen at a better time but Christmas Eve 2016, with having family over, around 4 pm while food cooking, the glass top made a loud pop noise and broke again on the lower right burner. Here was my experience with LG Range and dealing with the company who took the easy road to blame the customer for their defective part. Now I have an expensive LG range-oven with another broken glass top. My recommendation: Stay away from LG Range with glass top.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I cant believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

I used the oven for the first time 3 months after purchasing it and while the oven was cooling down after cooking in it, the glass door exploded. This range model has a double oven - a top small oven and a bottom large convection oven. I have used the top numerous times but this was the first time I used the large bottom oven. Being under warranty, I called LG and filed a claim. It took 2 weeks to get someone out to my house to evaluate the situation. Upon evaluation, I was told their findings would be reported to LG Warranty Department and the appropriate action would be taken. I just received a call from the repair company stating that LG will replace the glass in the door. I am a little worried about this because I kind of expected the entire door to be replaced. How will this affect the integrity of the door? What if it happens again? It could happen any time - most often during the self-clean cycle of the oven. I am very concerned and wish manufacturers would go back to the days of a solid oven door.