I bought a LG French door refrigerator (Model: LFX28978ST/00) on 8/27/10 from Home Depot. It retailed for $2399. LG only gives a 1 years parts and labor on most of the unit. I purchased an extended warranty from Home Depot. In less than 2 years, the icemaker in the door when out. The extended warranty replaced, no charge. I have now had the unit 7 years and 4 months and the cooling system is going bad. Only the compressor is under warranty (10 year). To fix, Im looking at over $1000 and $700 of that is just labor. This was my first LG product and it WILL BE MY LAST. Never again!

We purchased all new LG appliances for our kitchen 3 years ago. The stove is terrible to say the least. You can brush up against the knobs and turn the burners on. My 6 year old daughter has walked by and bumped the knob with her shoulder and turned the gas on and it was on for I don’t know how long. This is extremely dangerous. Also, I can’t even use the bottom oven because flames shoot out the back and burns my food. I bought this double oven because I bake a lot and it has made baking so much more difficult. I can not believe these stoves have not been recalled due to fire danger.

I purchased my LTC19340SW refrigerator in April of 2012. It has had no less than 6 service calls for the same reason; the bottom will stop cooling after a while. The customer service representative extended my warranty because of so many issues. I am very frustrated with having to constantly have the unit repaired, tossing out food and missing work. When looking for refrigerators, do not consider this brand or at the very least do not buy this model. This company should be embarrassed for selling such an inferior product.

Three months ago I moved into a home with newer LG appliances. Recently, the freezer and refrigerator stopped keeping the food frozen or even cold. This was on Friday evening, so I searched online for possible solutions. I found a YouTube video of someone with the same fridge as I who had the same problem and he solved it by unplugging the fridge and plugging it back in. We did that, but it did not get colder. On Saturday I called the 1-800 number listed in the Smart Diagnosis section of the manual, hoping for this to tell me what was wrong and get it repaired quickly.The employee who answered the phone said they did not have the software to do this. He could send out a technician, but nobody would be available until after the weekend. I had to take the day off work to stay at home, waiting, only to be told that the technician didnt have a new compressor with him. He said he would order one, and although it would be here the next day, the technician didnt have the availability to come back until three days later. By this time, we had to throw away literally everything in both the fridge and freezer. Hundreds of dollars worth of food, not to mention all of the money spent having to eat at restaurants because of the spoiled food.Another day off work and the technician was able to replace the compressor. Thankfully it was still under warranty. He told us to wait until the next day to fill it with anything that needs to be cold as to ensure it is working correctly. He said that he hadnt had a replaced compressor fail yet. We waited 48 hours before we went back to the grocery store to fully replace what we had lost. That was yesterday.Today, I noticed the ice melting and dripping through the dispenser. I call the 1-800 number yet again, and am told, yet again, that Smart Diagnosis is unable to be used because of the lack of software. Unfortunately this time the employee says that she is unable to schedule a technician to visit because that is unavailable to her. When asked to speak with a supervisor I was told that there wasnt anyone available, but someone from the corporate office would contact me within 72 hours. 72 hours? No supervisor or manager available for simple customer service? UNACCEPTABLE!! This appliance needs to be replaced, not bandaged with defective parts. Parts fail, I understand that, but the level of customer service from LG has me unwilling to ever buy another LG appliance.

I bought these appliances a 1 1/2 years ago. The upper dishwasher rack is full of rust and peeling. I called LG service to complain and they promised to send me a new rack... That was 3 months ago..Still waiting! The electric range is also junk. When the burners are turned on they immediately go off, so you have to stand there and push the knob in again and again to get it to cook anything. These stainless steel appliances were not cheap. Anyone thinking of buying LG appliances should rethink the purchase. I will never buy another LG product.

Evaporator defrost cycle and drain hole freeze up: LG design flaw allows ice build-up, which in turn leads to fan damage or stoppage that stops cold air from reaching the upper section. If this condition is not corrected by unplugging the drain hole, the water that normally goes down into the catch pan to be evaporated away ends up dripping through the bottom freezer cooling vents and freezing to the bottom freezer floor. The only way to correct this is to remove the back plastic cover and expose the evaporator coil where the ice build-up must be melted and removed, along with defrosting the drain hole so that water is allowed to flow freely again. Attach a small copper wire to the heating line, which is just under the evaporator coil, and thread it down into the drain hole. This will help to keep the hole open by transferring some heat to the drain hole during the defrost cycle, thus melting any ice that has built up during the cooling cycle. There are some excellent YouTube instructions online on how to remove all the plastic parts without doing damage. Good luck.

We bought a wonderful french door stainless LG frig with all the features we wanted. Twice we woke up and the fridge temperature was above 45F. We thought that we left a door open or the power had gone out. On the third time - with water everywhere in the kitchen and the interior temperature above 50F we called LG and asked for repair. The fridge is less than 15 months old and we paid $2975. It took most of the day to get through all of the automated phone questions, when we finally spoke to a person they said that they would arrange for a repair company to contact us. That took 3 days before we heard from a company (who gets 1 star reviews on yelp) and it took more than a week for them to schedule a repair person who confirmed what LG told them needed to be done. It has been more than 3 weeks and we still do not have our refrigerator repaired. We have had 3 canceled repair appointments and one that did not show up. LG needs to do better than this. We purchased the top of the line refrigerator - this is our third LG fridge and two of them have had problems but their lack of response for repair is unbelievable. We actually got a call from them asking about our customer service experience - how about terrible? We are living out of an ice chest and all of our food has been ruined 3 times. And we still do not have a working fridge.

Ive owned the LG washer for over a year and I absolutely hate it. It washes for over an hour and clothes do not smell fresh. I have taken my clothes to a laundromat several time just to get clothes clean and smelling fresh. Washer does only moistens clothes. No water visible. It fails to clean so much I had battled bed bugs recently. I HATE THE WASHER. WORSE PURCHASE I HAVE EVER MADE IN MY LIFE. Now Im stuck. Biggest regret ever!! I will soon purchase an old-style washer. THIS SUCKS!!! I wish I could return washer and get my money back!!! PLEASE!!!

Update: LG arranged for service free of charge. The technician did a good job and its working as expected.

Cost was the purchase factor. I dont care for the ability on choosing cycles. I look for the material that the tub is made from. Also prefer top load over front load. I will never purchase a Maytag or Sears brand product. For me a lot depends on the amount of attention and service I get with sales rep and delivery. Thats why Sears is dead to me! Top loader LG w/ stainless steel tub/ non stackable - I feel the value of my LG products are in line with the going rate. Cleans well. Dont care for the tangled and knotted clothes at the end of the cycle. Finish quality and look of the appliances all OK.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

I purchased a French-door refrigerator. 8 months later, theres no ice maker. Then 1 day after, no freezer. I lost $200.00 worth of food, and no tech was available for 9 days. Finally, a repairman came and said it was too close to the wall and pulled it out and left. It was still not working, so the repairman came back 3 days later. He replaced something to check for leaks and said it should be better in 12 to 24 hours. 24 hours later, it was still not working. Then 45 days later, the repairman returned and said the compressor was no good and that he cannot replace for 5 days. In the meantime we have no refrigerator, he said that he recommended to LG that they replace the refrigerator but they refused.I will never ever buy an LG appliance. It is 4 weeks now with no refrigerator or freezer and living out of a cooler. And customer service says.So what? You have to wait for us to get the parts and service it. They are very rude people. I will never give LG another penny of my hard-earned money. I will let you know if replacing the compressor works.

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

LG refrigerator is very good and one of the best in the country. It is reliable because I have used one of it and it has helped me a lot. It has five years warranty which consumers can used the product free of charge and go for refund if the consumer wants. It life span is higher and does not consume energy. LG is international known and it can be seen in all part of the continent. The product is good for everybody including low income household.

I am so far pleased w/ my new refrigerator, but getting the right help for a replacement part has been extensive and frustrating. Fridge under warranty. Needed to order new tempered glass shelf for my model fridge. First time - Sent the wrong part. Glass is correct width but 2.5 too long. Called again. Second Time - Sent entirely wrong part. Third time - Looked online at blown out version of parts while on phone with Customer Service. They sent the wrong part again, but same part as first attempt. Each time the Model number was verified having taken a picture of sticker on inside of fridge. Clearly the part # is mislabeled. Now they are asking me to wait 3-5 more days to get a call to schedule an in-home visit. Offered to send picture of parts and how tempered glass shelf is too long. No, once the order was put in process by supervisor for technician there is nothing else to do but wait.ON ANOTHER NOTE: Im from Maine. Fridge purchased in Maine. Maine has Consumer Goods And Maine Express And Implied Warranty Laws. I do not know about other states, but is worth a look. In Maine regardless of what warranty the retailer or manufacturer gives, Maine law gives consumers a 4-year warranty and the Retailer is who is responsible and who you deal with, not the manufacturer. So when offered the 3-yr warranty, I say, No thanks, because Im covered by Maine Law for the 4 years.

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

We bought 27.6 cu ft french door refrigerator in June of 2013. LG should be disappointed at the quality of workmanship. The compressor on our unit just failed, and it will cost us hundreds of dollars to replace. The kicker is not the cost of the repair, or the poorly made unit we spent thousands of dollars on, it is the time we have been without a refrigerator, and all of the stuff we have to throw away and replace. LG set up a preferred vendor last Friday, it is now Tuesday, to come look at it. We are still without a refrigerator, and LG continues to tack on additional charges to fix their poorly made product that is under warranty. The inconvenience on a family of 4 with 2 small children heavily outweighs the damage to the pocket book.

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

I purchased an LG microwave for nearly $250.00 and its been replaced twice by Home Depot, making this the third unit to electrically fail with smoke coming from its internals after only a 45 second operating cycle. LG was contacted and initially stated that I would be responsible for taking the faulty unit to their authorized repair center in Chino Hills, Ca. - about 15 or 20 miles from my home - and pay for the repair.I informed them that I had taken the liberty of visiting this website and discovered that there appears to be some sort of electrical defect in their microwave considering the number of failures, the description of the failures and the short period of time between its purchase and the apparent electrical collapse of their product. In my experience, an item with a record this poor should be on some sort of safety recall list before it causes an injury or fire, but Ive not been advised of any such recall by either of the two customer service personnel I contacted during the course of our conversations on August 21, 2015.After being placed on hold for an eternity, and refusing to be blown off with what I can only describe as double speak, I informed the initial customer service person and the subsequent one that here in California there are regulations in place to protect consumers against abuses by big corporations with a bait and switch approach to consumer sales. According to this customer service contact, LG boasts their Magnetron has a 10 year warranty but to capitalize on this claim, the consumer must first pay for the labor involved which usually is a large portion of the initial cost of the unit!I have opened a claim or case # of ** with the assisting personnel who now report that there will be either a refund/credit or replacement within 6-8 weeks but they could not elaborate on which. In the interim, Im left without a microwave for the duration. If LG does the right thing, Ill report it, if not Ill provide that information as well.

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

This is a follow-up to my first complaint. We sent in the serial number label and paperwork stating that we would not hold LG responsible for a hush money settlement of $264.00. The offer had expired while we were pursuing our legal options, so we called and talked to a gal named Courtney who said, “No problem. Send in the paperwork and we will honor the cash hush payment originally offered.” We received a phone call today from a person named Sunyung who originally had made the offer. She informed us that now the offer had gone down to $194.00, because Courtney had no authority to authorize a hush payout. Then, she proceeded to complain and tell me that communication between the people in customer service wasnt what it should be. I told her that sounded like an internal problem and I was not being paid to listen to her and try to figure out how the communication could be rectified within her department! I asked to speak to her superior, and she gave me to Michael. Michael told me that yes, the part was warrantied, but I got one of the small percentage of refrigerators that were unfixable, basically the lemon model, and thats just how the ball bounces. They still would not honor the warranty and told me since the fridge was now a month older, it was worth $70.00 less! This thing hasnt worked for 9 months! I think I will just wait for the class action suit that I am sure will be coming up in the next few years when a lawyer gets a hold of this and wants to make some easy money. I dont care if I get only an 18 cents payout. It is now the principle of the situation. I did tell Michael he could be president with all his doublespeak and asked him why they want to beat their customers up so badly. First, they lie about their warranties; then, they offer you hush money; then, they renege on that. No ethics with these people. Obviously, they have no faith in God because this is just not how you treat people. Life sometimes just isnt fair. This is one of those times.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

Purchasing the matching LG washer and dryer was my first LG appliance purchase - and it will be my last. I have usually purchased appliances by Kenmore or Maytag and would have the appliances for years before they had to be serviced. However, that has not been the case with the LG 7.4 cu. ft. Gas Dryer with Steam in White, Model # DLGX3571W. I purchased the dryer on June 27, 2015 and it was delivered July 2, 2015. About a couple of weeks ago, I noticed that the clothes were not drying after a full cycle. The first time, I increased the drying time and made it more dry, still the clothes did not dry. Finally, after the third cycle the clothes were dry. Since that time, it has taken several drying cycles to dry one load of clothes. I cant imagine how this will affect my gas bill. Because the dryer is only about 6 months, I requested a new dryer. I figure that if I started repairing a dryer that is only 6 months old, Ill be repairing it forever. But I was told by a very condescending executive manager, Cortel, that I would not get a new machine because that is not how it works. I tried to rationalize with him and told him that I was willing to have a service tech check the machine, but if there was a problem I didnt want it fixed, I wanted it replaced with a new machine. That was like talking to a wall. So my next step is to file a complaint with the President of the company. I would caution consumers against purchasing Model #DLGX3571W in particular and in dealing with LG in general because of their unwillingness to be fair to their customers.

My top load washer blew up inside after using the machine for 5 years without an issue. I had registered the product and never received notice that the company had recalled the model I purchased. When I filed my recall claim LG had all my customer information, including my purchase price and old maiden name, but refused to process my recall until I could provide my own receipt. I went through days of searching and calling Home Depot and complained three times to call representatives that its unfair I have to jump through all these hoops when they already know the selling price to reimburse me for. They stated You have to reconfirm the price and prove thats what we owe you.Ive been without a washer for three weeks now and am out a hundred dollars in laundry costs. As well as $300 in lost clothes when the washing machine blew up and caught on fire inside. LG refuses to acknowledge these costs and the time Ive spent toting laundry all over. The nearest laundromat is 20 miles from my house. Simply refunding me my purchase price is a slap in the face after all Ive been through because of this machine literally blowing up and catching fire inside. My house smelled like electrical fire for almost a full two weeks.

Suddenly my less-than-3 month old, top of the line LG 4.5 Steam Washer started spewing water all over the floor. Called, got questioned about using too much soap (I dont). Got repair referral, they came, and a rubber hose inside had burst. OK, order a new one to be overnighted but hey, guess what? Its on back-order and not due in for weeks. Called LG and got the run-around and an offer of $ for the laundromat. She basically admitted its a bad part, and is back-ordered because everyone needs it. So, Id say dont buy one because not only do they break, the company doesnt stand behind its product.

After owning our LG refrigerator (model #LFC25760TT) for about four years, we were alerted one evening to a problem by a burning plastic smell. We discovered the lights within were unacceptably hot and had subsequently melted the light fixture at the top interior of the fridge. Looking online, we discovered we werent the only ones with this problem.

Put clothes in to dry. The light inside of the drum lights up but the control doesnt work. All knobs to push and pull. But nothing works. Ive the electrical.

I purchased an LG front load washer WM2277HS 6-8 years ago. Yes it has been a good machine, but now has to be thrown in the trash as the display assembly board which runs the product is no longer available! Part # 6871ER 2708A WHAT? I have tried everywhere to get a part or substitute part with no luck. I had a technician come from Sears who ordered the wrong part which fit the unit but the wiring jacket was different.I tried to order that part again today, (6 months later) thinking I could rewire the part myself. SHOCK! That part was no longer available as well. In fact there was a long list of Display Assembly Boards no longer available for LG products! The technician I talked to stated that LG was notorious for this problem! Sorry LG. Your customer service rely that things go wrong with electronic equipment from time to time is a lame excuse! I have no problem with it having an issue. I do have a problem with not being able to get replacement parts! Pitiful! CONSUMER BEWARE!

I purchased a very expensive LG side-by-side on 1/31/09 and three years later, that refrigerator completely shut down. No lights on the insides and no power at all. I contacted LG and they said that they would cover all parts, but I would have to pay for labor. I am fed up with their refrigerators. This is my second one, they just do not last.

The sanitary and steam settings are wonderful, but I also enjoy the quick wash for small, irregular loads. I appreciate the laminated directions and details regarding how to keep my machine lasting longer.

I have owned this washing machine for three years, It has been reliable and I have not had any issues and would repurchase as well as recommend the product to my family and friends. It is also easy enough to understand that I have been able to teach my 11 year old daughter on how to use it!

My wife and I bought an LG refrigerator from Future Shop/Best Buy in 2012. Within 15 months the frame which holds the drawers in the bottom of the fridge cracked and broke. My wife and I are in our 50s and the only ones who use the fridge. It also freezes our vegetables and the temperature settings dont work well at all. Either the fridge is too warm or too cold. Today was the last straw when I noticed that the freezer trays are showing signs of rust. The design (bottom freezer drawer) is also a very inefficient and dumb design. We will never buy another LG product and certainly would not recommend them either. All they do is look fancy.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

We bought a brand new LG refrigerator sometime around February 2011 for a second house that we visit once or twice a month. It wasnt a top of the line unit and ran about $800. When it was delivered and hooked up, it worked fine and continued to do so until August 2011 (it was about 6 months old) when it apparently quit working with a full freezer and a semi full fridge. We dont know exactly how long the unit was off but when we walked in the house, it smelled like someone had died! The smell was awful and it took an entire day to clean it up. We had trouble getting the smell out and the ice maker wouldnt work so we called LG and they sent a repair person out. The repair person replaced the ice maker, the motherboard and took the entire freezer apart to clean it and we found bugs behind the liner. He cleaned it completely and the smell was still bad so he had me use Lysol (LGs recommendation), bleach, baking soda, charcoal, newspaper but nothing would work. We left to come home and it was empty. We hoped it would smell better when we came the next time which was this past weekend for New Years.The smell was still horrible and we called LG. They said we had to have the repair person back out and he came back and said that the smell was from the bugs decomposing and he couldnt get it out. He called LG to tell them this and they said basically Good luck. We called LG and they said they couldnt help us. We asked to speak to that persons manager and we were connected to Amber, the executive service manager. Amber told us that according to the warranty, we were supposed to empty and turn off the fridge when we leave it unattended to go on vacation. Who does this? Im 53 years old and have owned numerous refrigerators over the years and have never had to empty and turn one off to go on vacation and never has this been a problem. She told us that they would do nothing to help us. When we asked to speak to her superior, she told us that she didnt have one that she was the highest power we could go to. At the end of the day, we got zero help from Amber, the super power woman and will never purchase another LG product. My advice is to either stay away from this company or read the entire warranty before you purchase.

This was the number one rated range on several different websites so I thought Id found a winner. Ive had nothing but problems since the day this was delivered and the worst part is that LG has the WORST customer service department I have ever had to deal with. A recent chat representative even wrote that she will go one step a time for me reading from the manual. I have a masters degree in nursing, I can read directions! The stove comes set up for natural gas and it took 2 technicians almost 2 hours to get this set up and installed. Cost me an additional $320 and yes, these were experienced technicians from a reputable company, but very little is known about this model. First issue was that the ultraheat burner would not ignite and had a flare up issue when it did. I had to get approval from LG for a service call and again, even the company of their choice knew very little about this stove. He had to call LG for help from there who talked him through the repair. The upper oven was burning just about everything I tried to bake so I asked him to check that. The oven was set at 350 and his professional digital external thermometer was reading 425 degrees AFTER the preheat cycle and took forever to come anywhere near 350 degrees.The instructions tell you how to adjust the oven temps, but the (+) does not appear on the digital display, as stated in the manual, so you have no idea if the adjustments your making are even effective! After burning lots and lots of food, I finally got the oven to semi work. I put a high quality thermometer in the oven and it was all over the place 300-425 degrees during the baking cycle. Now lets talk about the lower oven. From day one there was a terrible odor which I was told was just from it being new. Again, it burned just about everything I put in so I started playing with the adjustment feature. It got to a point where some rolls were golden brown on top, but the bottoms were barely done, but at least they werent burnt! Not to mention that this thing sounds like you have a jet engine running in your kitchen! Now, heres the real kicker. This morning I opened the lower oven to move the rack and the entire inside was black, covered in soot (see photo of rag I used to wipe just the bottom). I tried to call LG but they refused to let me speak to the technical department to see if this was normal for a new oven or if I needed yet another service call. I was told this department only speaks to other technicians. I called Lowes and this piece of junk will be on its way back to the store later this week. Thank heaven I purchased it from Lowes, at least someone stands behind the products they sell.

Purchase this LG Electric Range LRE3012ST in 2011 and oven stopped heating correctly in August 2016. Repairman stated the oven control board and oven sensor need replacing. The oven sensor part was available, however LG no produce the oven control board. I call LG and they referred me to ENCompass who in turn sent an incorrect part; was later told by customer service, part was not available and there was nothing they could do. How can you produce products and not parts for the products? I have not been able to reach executives as of to date and still without a working oven. Bad... customer service.

Today I had a refrigerator delivered based on the information given to us by THEIR own employees. They stated that there was no vendor in our city that would be able to repair a sealed system leak. We were just about to have the 4-year old LG fridge removed and the new one installed that I couldnt afford but had to buy when they told us that Sears was able to send someone out to repair it under the warranty. We had already waited a week for them to do the right thing and needed a fridge. They were unapologetic and they REFUSED to do the right thing and reimburse us for the LG fridge under the warranty was we were told would be done. So we now have an LG fridge waiting for repair after 9 days sitting next to the SAMSUNG that we had to buy as we could wait no longer for LG to come through. They make crappy products and their customer services is inept and inefficient and they dont stand behind their warranties.They want you to have a hard time using their warranties so that they dont have to stand by them. CROOKS - like Ive never seen before. DO not waste your money on their junk. Their customer service is on a level of incompetence that I have never seen before and I hope never to again. STAY AWAY - buy any brand other than LG. Its better to use an ice chest than to buy an LG product. Garbage!!!

Weve always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

Purchased LG Smooth Top Model LRE30463T January 2010. Since purchase clicking sound when baking and using smooth top at same time. Had service repair done under warranty and reset oven control temp. This continued and in December the large top burner stopped completely. Contacted LG and was told it was not covered under their 5 year warranty unless it was a burned out element but even at that we were responsible for service call and labor. Contacted a service rep and was checked and told it was the main board. LG website was down so he contacted us today to inform us that total cost would be almost $500.00. We paid over $1000 for this stove in 2010. 3 years of problems and nothing we can do but junk it, buy a new stove or continue to use with 3 burners. LG is junk. Value is worthless. Never again. Will go back to Whirlpool.

LG TrueBalance top loading washer - The machine is a headache. It shakes violently, UE is a constant, the area around the bleach portal is rusted and I dont even use bleach! Like the other reviews before me, unless I am sitting by the machine, it takes 3 hours + to do one load of wash. We did call LG and they basically said, The warranty was up and you are on your own. Miserable piece of machinery... never again.

I bought an LG refrigerator with two doors side by side and two freezer doors underneath from Best Buy at west farm mall in Farmington, Connecticut three years ago. The new fridge price was $2,100. Last month the fridge stopped working. Do not know what the problem is. Reading all the reviews with the same problem, I was wondering if I should even call the repairman and spend and lose additional money on this lemon of a refrigerator. If anyone is filing a class action law suit, please let me know.

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

Knobs on stove disintegrate & become nonfunctional & break. This is my 3rd replacement of knobs, & I will need a 4th replacement soon. The first 2 were covered by extended warranty. The knobs when bumped, can easily, cause gas to escape. The can happen with the lightest bump, & is generally unnoticed, by individual, until the strong gas smell is evident!My communications over the years has been extremely frustrating, & unacceptable. I was told that knobs are ornamental by one employee. Another claimed it was my misuse because I left the oven door open. Once someone told me I would get replace the knobs free within a week. They never came! I finally bought new ones for about $275. The plastic overlay on what appears to be a metal knob is beginning to crackle. That means the cylinder that holds the knob on is soon to break. I bought the latest replacement knobs less than 6 months ago. It seems to me there is a sufficient case for a class action suit against LG.

Purchased this LG Refrigerator Model LFX25974 on July 3, 2013 from Home Depot and was delivered on July 16. 7 weeks later, the freezer and refrigerator stopped cooling. I contacted LG and after 2 customer service reps, they had me run the self diagnostics on it... which showed I depleted my ice too quickly.... Seriously? The ice was water! LG arranged to have an authorized repairman to come out. The appointment was confirmed with the ApplianceMan in Westerville, Ohio for Thursday, August 29th between 1-5p. NEVER SHOWED!!!! When I contacted them Fri. am, was told they lost my appt. After they arrived Friday afternoon, was told I needed new compressor and evaporator and parts ordered. 1-2 weeks before they come in and then need to schedule another appt to fix.... According to the other reviews, this seems to be the trend with LG. I will never purchase another LG appliance

I paid $900 for a top loading LG washer. Within the first 6 months the main board failed and had to be replaced. It took LG A MONTH TO FIX IT. It continued to require service and the repair company that LG uses is in no hurry to help. One service call was only a repair guy taking a picture of the model number. THATS IT. THATS ALL HE DID. They already had the model number anyway before coming to my house so this was a waste of my time, which I had to miss work for. This machine is total junk. Nothing works on it and the Energy efficient claim is a lie. It will double your electric and water bill.

We purchase this Kenmore Elite 29002 top loading washing machine in 2012. After about 4 loads of normal, not grimy laundry, it began smelling very musty. (*We are very eat clean folks...no children in the house, etc). Called Sears, they sent out repair person twice; they looked at the drain mechanism, messed with the computerized controls and made all cycles longer; suggested we clean the washer every week with purchased $$ tablets.. So now the machine that was to save money by saving water (High efficiency)... Would now cost out to $ $15/month for cleaning tablets!! They should take it back and replace it with a better model!

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

LFX25991ST/05 LG French door counter depth refrigerator - I actually love/hate this refrigerator. It has worked well. I love the ice and water dispenser, however, it appears to be caving in. There is a long crack at the top running into the inside of the dispenser. When the water dispenser is pressed it moves the entire wall inside the dispenser. The frame of the entire dispenser is actually crumbling piece by piece. We have no recollection of ever dropping anything or anything falling on the door dispenser. We have no warranty left on it as it is now almost 3 years old. So we are faced with the repair. Frankly neither of would have the strength to push so hard the plastic would crack. I own an LG stove, microwave, washer and dryer. I am not unhappy with any of these - performance wise.

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

Buyer Beware of Linear Compression. We purchased this fridge less than 3 years ago and it stopped working 3 days ago. Hours and hours on the phone with LG, 2 service companies later, 1 1/2 days of missed work, and we know exactly the same thing we did when we first called... the compressor has died. Now theyre fighting with the service company LG sent out to us on who should order the part(s) and are telling us they may have it to fix in another week. WEEK! A quick google search will show you there are multiple class action lawsuits for this type of compression unit. LG has known it will not last. And when it fails, as it will, hundreds of $$ of food in the trash, $$ for takeout for a week, missed time from work to meet technicians that cant help and hours and hours on the phone with LG is what will be in your future.

All of our appliances are LG. Within the last few months, all of our appliances have started to go out. First, our Dishwasher stops draining water after a wash. The buttons on our microwave stopped working, the stove not only takes forever to heat up but the stovetop burner turns back on by itself after we shut it off. Can you say dangerous! I dont know what would have happened the first time if we had not caught it. We could have all been dead. Now our refrigerator wont keep anything cold but the freezer is still working. This is so disappointing because I was so excited about all of these appliances.

We have had the washer and dryer several years. Both units give the worse performance of any washer - dryer combo we have ever owned. The washer has three issues; one, it does not get the clothes clean; two, if you run a load with bleach you have to run an empty load to clean all of the bleach out; three, after every wash you must wipe the door ring out to prevent any odor. The dryer has two issues; one, it does not dry clothes well; two, More lint goes outside than the lint screen catches (we had representative over to look at it and he stated that this is just the way it is with the new dryers). The Customer support responses treat us like children when we get a response. Bottom line, we despise the units and do not recommend to any of our friends.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, life was not good) we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

Just removed our kitchen last year. We brought this microwave in Aug 2017. Only lasted 14 months. One day was heating a biscuit, it started popping smell like wires were burning. Now it doesnt heat. Was told $125.00 just to come out. If it took longer than 15 minute to repair it would be another $65.00 up to $175.00. We decided that buying another brand would be better for us. We will never again buy a LG product. Our other microwave is a GE Profile and is over 7 years old and never had any problems. I wish I would have done a better job checking out LG appliances.

I purchased a LSC27921SW from my local SEARS a few years back. The front left door ice and water dispenser opening area under the drip tray is now rusting under white paint. I spoke to LG corporate office twice and was promised a return email or call which never came. I requested to speak to the corporate manager CEO and I was denied. I have never had a refrigerator do this and of course after the warranty was up I was careless about keeping my receipt handy so now I have nothing but the evidence of the damage to my refrigerator. The refrigerator works good but I cant keep something that looks this tacky in my home. Its embarrassing. Their customer service sucks and I will never buy another LG item again now that I know they dont back their products against manufacturer defects.

Bought the washer and dryer in August 2011 (washer is WaveForce top loader). At first I loved it! I have 2 small kids and a dog so I wash a load daily at least. Got the software update notice so had that done. Noticed I would get the uE or UE code fairly often after that. Then one day no matter what setting I used it would get to the rinse cycle and never put water in it, wouldnt dispense my fabric softener, and just flash 22 min and then after a while stop and give me the UE code. So then I have to stop the unit, choose rinse/spin and then the fabric softener will be dispensed. Then when that is done, my clothes are still way too wet, so I have to choose spin only to try to get more water out. Sometimes I run it a few times and its still too wet. Called LG several times, downloaded the app to figure out what was wrong. Couldnt figure it out. Finally had LG repair place come to figure out whats wrong. $50 later I was told I need a new main board. So today 12-12-14 I had the repair guy out and he replaced the board. He ran his test washes (with an empty washer mind you) and it seemed fine. He left and I needed to wash what I had let pile up some because I knew it would be fixed...first load a light blanket. Washed it a hundred times before. Washer gave me same error codes at the same time. I called the company and was told service guy is out still. I called the cell phone of the service guy because he called when he arrived and left 2 vms and no reply back. Called LG to complain and am so tired of some idiot overseas talking in circles from a manual!!! So it was $190 today and its been almost 5 hours since they left and I just started a smaller load #3. I have 10 people that will be here over holiday and this is what I have to worry about! Towels and clothes starting to have a weird smell. They arent getting clean or spun out enough. And when I cant spin enough water it makes my dryer work harder. Thats next I bet. Worst experience with LG. Wish I wouldve seen this before. I always assumed LG was good. Never, ever, ever again!! Buyer beware!

I bought a LG Electric Range, Model # LSE4611ST in Feb. 2020. I have just used the self-clean option and it did not clean the oven completely. I used an oven cleaner and now I have white blotches all over the oven. I have never owned an oven that could not handle oven cleaners. I would like to know how to fix this issue in my $1600 range. Very upset this happened to my fairly new range!

We selected the LG LSXS26326S, side-by-side, stainless steel refrigerator for a number of reasons, including recommendations, interior room, water/ice dispenser, and cabinet size. The height specification for the CABINET is slightly more than 68, which would fit our space perfectly. However the genius, who designed this unit did not look at the height of cabinets in American kitchens. The CABINET fits our space, but the CORD comes out of the TOP of the unit, instead of the rear, adding another 1/4 inch to the dimension. An access panel also adds a small measurement to the height. I had to spend 2 hours to remove the kitchen cabinet, sand it down to allow for the cord and access panel to fit into the space. If you have limited height restrictions make sure you measure EXACTLY, to ensure that the ENTIRE unit will fit. Unless you are handy with removing kitchen cabinets, using a sander, and reinstalling the cabinet, you will need to hire a handyman or carpenter to make adjustments to your kitchen.

In March 2009 I purchased an LG TROMM washer model WM2487HWM. I loved the washer and dryer. Until October 2012, the washer suddenly without any prior dripping warnings, developed a gushing leak when filling. I had a waterfall in my finished basement, the ceiling destroyed and furnishings soaked. The first floor where the washer was the hardwood flooring buckled a couple days later. I took it with a grain of salt, just clean it up and fix it. The part cost less than $10.00. There are YouTube videos to show you how to replace it. The hardest part of changing it was getting the heavy washer moved out to access the back to remove the cover. Part replaced, washer working fine, I am happy. Now just clean up the damage it caused. December 13, 2015, the same thing happened again. I am not taking this mess very well a second time. I should have realized by all the videos this was not just a fluke, but a reoccurring problem. I would not recommend a LG washer to anyone unless you have a damage proof place to put it.

LG 5070CW washer - wash cycle temps are way low compared to info LG provided - Cold is suppose to be 66 degrees, ours runs 50 - Hot is suppose to be 120 degrees, ours runs 75. Called LG and they said it was because it was a top fill washer, and that I needed to use some of the specialized cycles to get hotter temps - basically makes half of the cycle choices not usable. The manual doesnt mention anything about this issue. LG supervisor said they are looking into some typos in the manual to help with this issue. I spent $800+ on this washer and feel that we were duped. LG doesnt seem to care at all about the errors in their manual.

Freezer and Fridge section stopped maintaining temperature. Called to get a smart diagnostic but after describing the symptoms, skipped the diagnostic and went straight to need a technician. Thursday morning phone call results is an appointment for Wednesday. I understand that the times are challenging but a week seems a little extreme for a service appointment. The $3000.00 refrigerator was purchased on 4/15/18. The good news it is under warranty and may only have to pay for labor.

Updated on 05/27/2020: After telling me that there was a scheduling issue with my ticket, LG has disappeared again. I had to remind this fraudulent company that that schedule issue has been there now since April 11 2020. They make promise that someone will call me in 5 days to schedule to fix the machine and nothing happens. I have already spent too many calls and emails with this fraud company. I am also questioning how does consumeraffairs.com get paid? As the brand disappears on you after saying talk in private and there is no option for the consumer to ask why or post another comment. I plan to buy another washer /dryer if this fraud company is unable to fix my machine by Friday 5/29/2020 and I have already filed a ticket with BBB and plan to do that Virginia consumer affairs as well. Prior history is below.Updated on 05/20/2020: After telling me to communicate in private yesterday 5/20/2020, LG disappeared again? Buying more time? After officially waiting 41 days and unofficially over 70 days why does LG need more time? Constantly telling your customers to wait 5 days at a time to receive service calls, which is actually 11 calendar days is, to be polite, an unfair and corrupt strategy. Can someone help me get a return voucher so I dont have to wait anymore? LG has proven they cannot be trusted for service and I dont want to spend next 5 years with this cutting edge technology or the horrible service. Looking for someone higher who can make my Life Good as since I have bought LG my Life is Not good without a working washer. 12 days ago David a manager had promised he will personally make sure he calls me today. That didnt happen either. Please understand its not easy to be without a washer for a family with 4 kids.Original review: Bought LG Duet Steam True Balance Model WM3900HBA in December 2019. Was delivered and installed in my home in January 2020. From the beginning continued to give D1, D2 and other errors and within two months completely died of DE error on March 10, 2020. I had bought extra warranty and service from Best Buy but was told to contact LG since first year of service they provide.LG service is horrible. First ticket created with them, was on April 11 2020 they set up a repair appointment, no one showed up. I called back the lady said just wait and expect a call. Waited three weeks and called again several times on the 7th, ladies would not understand English, On April 8th finally got a hold of a rep, asked to be escalated to to a manager which was the infamous Louis. I asked him I need a return voucher. He said they require 3 weeks of suffering before they would return.Created a new ticket and asked me to wait 5 days. On the fifth day no call from LG. Called on Friday they said their 5 days will be on Tuesday (in 11 days). Today, the 11th day, 5/19/2020 called again and first lady hung up on me as I asked for a manager and didnt want to repeat what I have repeated 50 times. Second time got to a manager called David. He told me today to again wait. LG policy is that without any help for 3 weeks they would return. I keep on asking for a return voucher as suggested by Best Buy and LG won’t respond.

Purchased LG 4 piece kitchen bundle - Black Stainless Steel; fridge (LMXC23746D), stove, micro and dishwasher. Ive noticed for the past few months that paint is peeling around the handles, borders/edges of the doors. I called LG for the fridge, I had to purchase extended warranty for 60 days for them to come out and check the fridge. Technician took pics, dont know what they going to do to repair, Im guessing Im going to have purchase extended warranty for micro, stove, they have same problem/issue. Anybody have problems or issues as me?Updated on 5/19/2017: Technician came out 5/8/17, took pictures of the refrigerator. Today I called them since they havent called regarding issue. I spoke to customer service. They said cosmetics issues is not covered. So my issue will not be fixed!!! Not only is the refrigerator, but the stove, microwave too! Call an attorney? Im still paying for this LG bundle!! Help!!! Confirmation # with LG - **.

Our current problem is that the freezer stopped cooling and now the refrigerator isn’t able to keep a normal temperature. Of course, this happened shortly after we took an expensive Covid-style trip to the grocery store, so we are slowly losing hundreds of dollars in food. We suspect it’s the compressor. We’ve struggled with this fridge since we bought it. For the first year, we had issues with it making unusually loud noises. After hours and hours of service visits and calls, they replaced the compressor. Now it seems like the “new” compressor is failing after about 18 months. The size and physical design of the fridge is great, but not worth the headaches.

LG has dramatically lower reliability ratings in Consumer Reports than any other major brand. I owned an LG refrigerator that after eleven months and 25 days (five days before the warranty ran out) developed water leaks in two different areas and failed to chill in the cooler section. The company would not stand by the warranty. Executive customer service is a weasel nest, arrogant and totally non-responsive. Run from any retailer that handles LG.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

It is a basic fridge with no special features: comes standard ice maker. It has the side by side freezer and cooler which is nice in its self. First of all, these products need to be simplified on the manufacturing to save the environment. I dislike the fact that I did not get any cool features, I do have a basic model. I wanted a smart fridge, but you have to make a ton of money in order to afford one decent feature. I dislike the fact that certain features do not come as standard. I initially chose this product due to the price and not the features. In 2019, they should really have standard luxury features. None of these companies really care about the customer, its all about a profit.

I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.

I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.

Purchased LG appliance package from Home Depot 11/12/11. June of 2015 the microwave blew up and will not function. Contacted a repairman who was told by LG service this microwave was no longer manufactured and no parts available. I purchased a new microwave only to find out that I can no longer get a microwave with the dimensions of 29 1/2L x 15 1/2H x 15D. Unfortunately, we have previously installed new glass backsplash tiles which will have to be cut to fit a new microwave. These were special order tiles! When I contacted LG, I was told, Sorry, we now have a throw away society. This was after 3 different calls to customer service and being told my case was in for review! Also concerned about larger dimensions leaving only 13 3/4 clearance between stovetop and microwave.

We bought this LG WM3670MWA washer and paired dryer at Nebraska Furniture Mart in in June 30,2018. The Silk screened Cycle Name lettering is now dissolving and even rubbing off the washer. LG says its COSMETIC damage because something other than warm water and a damp cloth was used to clean the washer. We use Shout as a pre-wash and have for the last 15+ years. Our 13 year old Samsung front loaders never had any issues with lettering rub off. I sprayed Shout on a 9 year old silk screened plastic cup and let it sit for a week, adding Shout each day, and its still perfect. Never buy another LG Product. NFMs $270.00 extra warranty was worthless for this as they say if LG says its cosmetic, theres no reason to even come look at it. They only cover mechanical breakdown. Not happy with performance either. Also, Turbo-Wash times are reasonable but will only take 3 items (?).

I love the features. The quality of the machine is top notch. I can wash blankets, sheets, big batches of clothing. Everything comes out clean and I am confident that the machine will work every time. This is my 3rd same washer. It was more money then the others but worth it.

We purchase fridge January 14th, 2017. First time coming out for service on ice maker May 5th, 2017. 5 times in a row for same problem. Still the problem exist. Has leak water all over my floor and into my finished basement. They continue to try sending out technicians. Most recent technician refused to come out if fridge has been serviced so many times before. LGs answer to this is they will send a different company out. Their warranty only includes service and parts. They will not do a replacement or refund. I have a new baby in the house and have been without a fridge totally for 5 weeks. Refrigerator or freezer not working now.

Purchased our LG LFX28968ST French Door Fridge (SS) and spent over $2K to have the compressor stop working and we lost hundreds of dollars in food and condiments. I tried to call the authorized repair person in my area who they gave me and never received a callback. I guess I am lucky I have tile floors and did not have water damage like some people have experienced. So now that I have cleaned out my fridge I am sitting on hold with LG customer service for about 15 minutes already and they still do not have any answers. Telling me that someone will call me back in 24-48 hours, meanwhile I am sitting with an empty fridge and the closest store is 12 miles from our house to get ice (not to mention the time). So now they are sending me a form and said to send in my proof of purchase for the Fridge (which I have and will do) but they said they will extend the warranty to cover the parts and labor. Lets see if this is honored.

LG has the worst customer service Ive ever experienced. The ice maker shorted and caused a fire in the freezer. The potential was there to extend into my home and cause major damage. In a nut shell, LG feels that because the fridge is out of warranty they wont do anything about it. After seeing pictures of the damage, they said it wasnt a manufacturers defect and things eventually begin to fail. Please consider another brand if youre buying a fridge. LG couldnt care less about a dangerous event, or working with a customer to resolve an issue.

Buyer BEWARE! Never knew a dishwasher could have so many problems. Sure wished I checked this website before purchasing. Wont even go into all the details because by now you have read all of the many negative reviews posted before me. Save yourself not only time and money but all the frustrations you will definitely get if you choose this particular appliance. There are many more to choose from so RUN away from this one...even if its free! No joke!

Like many others, spent > $1000 on a top loading LG about 3 yrs ago. The control board broke in the first few days, and it took a few weeks to get it fixed. It was also recalled. These were ok, I can understand sometimes things break, and they fixed these with minimal hassle (although it was a long wait for the part when the control board broke). However, now Im POd. After about a year, small spots of rust around the bleach dispenser (dont use bleach), now that rust has progressed and it is also rusting around the bottom lip of the tub by the soap dispenser. I have an extended warranty, but this isnt covered because its cosmetic. The store has asked that we try to get LG to help with the parts and labor (their warranty for these issues is 1 year). Well see... This is the 4th washer Ive owned over ~30 years, and it is the only one to rust.

I bought this very top of the line energy efficient LG washer and dryer for over $2,500. I wanted to be environmentally considerate. But now I have to wash my cloth 2 or 3 times to get them clean. The washer does not allow enough water to the cloth to get them even fully wet. The sports clothes of my teenager still smells bad after 2 wash. When I called the company they send out a technician that did literally nothing but read the error codes to someone over the phone and then told me that the machines are not meant to give water to get the cloth soaked and hence my cloth cannot get clean! If it bothers me that much I should consider buying a top loader that will allow enough water to get into machine to actually wash my cloth. I dont even want to start talking about the washer bouncing around and not getting balanced. I had someone 3 times here to try to balance the machine so it does not make all this noise but then was told that my floor is not leveled and this is the best they can do. This is the worst machine ever and I feel I was ripped off! NEVER again a LG in my house!

Fix for mildew smell in LG washer: Use a half cup or so of plain old cheap vinegar in every load. It takes the smell away. Add it with the detergent you use. We use 2 or 3 cups in heavy loads of towels. Our old top loader, my mothers front loader, and our new LG all needed it. Nothing we ever did took the smell away. For us it was a combination of the water in our town and our washers. Just try it. Your clothes will not smell like vinegar. We hated that smell and this fixed it. Anytime we forget to add it, we get the smell again. A gallon of cheap vinegar costs 2, maybe 3 bucks at the most? Seriously, try it on a few loads of towels and youll be happy.

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

Purchased new LG French door in December 2016. Have had at LEAST five service calls due to the cooling system quits working. Have had runaround from LG folks. They insist on repeated repair calls. This is the worst customer service experience I have ever had. As of today, we have had at least two compressors replaced and now waiting for a whole new evaporation system to be installed. I am amazed that LG has spent time and money on trying to fix this lemon instead of just refunding money so we can get a refrigerator that actual works. Extremely disappointed by the quality and treatment we have received from LG.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

Last Friday, I came home with a car-full of groceries only to find that something was wrong with my LG model LFX31925ST. Retrieving my owner’s manual to call for help on my 18-month old fridge deemed fruitless. After being on the phone with what seemed to be an outsourced customer service department for over 30 minutes, the only help I received was My policy says I cant do anything,” which when translated meant I was out of luck. That cool feature where you can link your smart phone for a diagnostic check is only good for the first year. I was told he could schedule a serviceman to come out to check the codes on the door panel for a beginning fee of $89.00. I said I was unable to afford it and hung up. My son went online and looked up the error codes, which this rep refused to tell me what they meant and was not listed in the manual. After further online research, I was able to figure out what I could do and 24 hours later, it was back to working. It was the icemaker fan, which appears to be a flaw in these fridges. I am keeping my fingers crossed. I researched different products 2 years ago when I discovered that my husband was planning on leaving me. I insisted on what I thought was top of the line appliances in the kitchen. So I now have a fridge I cant rely on, a dishwasher that doesnt clean dishes no matter what soap or rinse agent I use and an oven that works but it is a good thing I dont cook much. I am disabled and on a fixed income, so I was hoping that my new kitchen would last me 10-15 years but may get less than 5 at this rate. Dont go by reviews on their website since they only use certain reviews.

This has to be the worst appliance I have bought. Like others a 54 min wash takes two hours, always off balance and the clothes are not clean. I am to a point that I wanna buy a new set and junk this one I have and it is only maybe 2 yrs old.

Within 2 years of purchasing our top-load (no center agitator) washer/dryer set, the metal around the bleach dispenser in the washer began to rust. We lifted the top of the washer and the entire bottom was rusted. It looks as if the underside of the washer top was not sealed properly from water damage. We found many other similar complaints online and contacted LG, only to be told that the rust is cosmetic. Soon our bleach dispenser will be unusable. During a normal cycle, water runs through the bleach dispenser, so even if I stop using it for bleach, the rusty water will still enter the washer drum. There is no reality in which rust running into the washer should be considered cosmetic.

The refrigerator makes loud noises. We can’t even have a conversation due to the loud noises. Seems like we have a tractor engine running in the kitchen. The fridge is only 9 months old and has been repaired 5 times already since the third month of the purchase. I have to fight them every time I ask for a technician. LG refuses to replaced it after so many repairs. They are waiting for the one year warranty to expire then after that I will have to pay for repairs. DONT BUY LG.

My refrigerator is not producing ice or water through the door. I contacted someone named Kent and he assured me someone would contact me to resolve this problem. No one has. Im so angry. This item was 2500.00. What a piece of junk. I have had a private plumber in to fix leaks on the fridge. Its only 4 1/2 years old. I would never buy anything by LG Again. The customer service is inadequate, as well as the product.

My fridge was having insufficient temperature problem. I made complaint for Repeat repair with Coimbatore branch incharge Mr. **. Earlier it was attended by his technician only. Also complaint was registered with Customer Care on 28.04.21. Pls find below complaint confirmation: Dear customer ** is given to **. After completion of your work to your satisfaction please share the Happiness Code: 11500 with our Service Engineer to close your Service request. You can also visit us on https://bit.ly/lg-customer-support. ——— Though I followed MANY times with Mr. ** & Customer Care, nobody cared & attended the problem. Already I paid ₹649. I waited till today morning. Since Lockdown was announced, I arranged with private company and got repaired within 4 hours. Change your logo “LG Never care” instead of “LG Care”. Waste of Time. Waste of food kept in fridge. Since you failed to rectify my repair, pls return my amount ₹649.

LG is ok. Big washer does what it does but far as water it need more water just enough go in there..also if you don’t have a full load that all it wrote it will not wash but after all that it will wash the clothes clean.

We have had this range for approximately 7 years. Worked fine until today, which now that I have read the reviews - THE GOOD LORD IS WATCHING OVER US! My 12 yr. old son was helping me cook lunch and we were finished and we turned the large right front burner off and it said H5 but it was bright red and hot. The burner would not turn off so I had to run to the basement and flip the range circuit breaker off. I will never get another LG product and I will make sure everyone else knows that too!!!!! And who keeps a receipt for that long?!?!

DO NOT BUY LG products! French door refrigerator #LFXC24726S PURCHASED 7/2015. Purchased protection Policy in 7/2017. 2 weeks later credited back monies without any explanation. When we called they stated could not find repairman in our area. 8/2017- Refrigerator not getting cold. Replaced board & fans (2) cost $500.00 for repair & 3 weeks without ref. 9/2017 again not getting cold. Told leak in Freon. Major repair. I have to junk refrigerator as reading other complaints continued repair & parts they send you break down months later. This is a disgrace & we are victim to them without any recourse. Reading there are tons complaints but nothing gets done. Our hands tied.

I had purchased a LG Front loading Machine. The installation Technicians arranged were Pakistani Drivers who are unaware of Machine Programme. The Machine was left out with an error. The next day I did visit the LG showroom to state the problem and take back the machines. They agreed to take back the machine due to bad services.

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

The interior lights of my LG refrigerator stay on when the doors are closed. It heated up the refrigerator, ruined food, and melted plastic components inside. Its Model no. is LFC25760SB.

After reading all the entries in this section, I thought Id let others know that you are not alone. In a nutshell, my LG frig (bottom freezer model LRFC22750SW) had to have the motherboard replaced 3 times in the first 2 years: the lights staying on problem happened twice and one time the light bulbs inside the fridge exploded in my face when I tried to remove them with an oven mitt. The clamps at the top of the doors broke off for no apparent reason. They just fell into my hand one day. The gasket around the fridge doors failed. The icemaker failed. The front dented after barely nudging it. The freezer was blasting frost throughout due to a relay switch going bad. But heres the kicker - there was a class action lawsuit filed due to the lights in the fridge staying on and melting the inside of the fridge. I joined the claim and they advised that my $408 for one of the repairs would be reimbursed. This was over a year ago and I have not received any reimbursement to date. What astonishes me is that some sites say LG refrigerators are in the top 10 of certain lists. I dont understand how this can be true, especially seeing all these complaints on this site. Needless to say, I will never buy another LG and I will never recommend the brand to anyone for any type of device.

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

Updated on 11/08/2019: Have had an ongoing problem with a compressor on an LG refrigerator that is 5 years old and no it out. When the service tech came out on 10/24, the unit was eligible to be fixed free of charge, (which they told me would cost hundreds of dollars). When I complained to LG via ConsumerAffairs, they posted this response on 11/07. When I called them today to inquire about getting it fixed free, they said that now that is was November, we no longer qualified since it was now more than 5 years old, (by 7 days since it was manufactured in October of 2014). Why would they tell me this and then recant it? See screenshot below.... Beware of LG Refrigerators and LG in total, I have two of these refrigerators and their TVs.Original Review: The compressor on our LG refrigerator went out after just 5 years, although its under warranty, it doesnt cover Labor which turn out is several hundred dollars. In addition, it takes weeks to get the parts, not fun when your fridge is down for several weeks. I have two LG refrigerators that we spent more than $2,000 for each....terrible investment. Beware of LG refrigerators.

Since day three of the installation its been malfunctioning, after seven times that theyve came to check supposedly they dont find anything wrong, my food rotting, theyve done some repairs, Ive been complaining I dont want this refrigerator because its been malfunctioning since the beginning (rotting my foods). Nobody has solved this problem for me, I want my money back or a new fridge, I bought it January 2019 brand new. I dont not recommend it at all. Too pricey to not end up working. I regret this purchase.

I bought an LG refrigerator 3 years ago and have had nothing but problems. I have had techs out on multiple occasions. I will never buy anything with the name LG on it again. Between Sears screwing things up and LG not being able to build quality product I am once again out more money. I called LG and was told that I needed an order number after they sent the wrong parts to begin with. The rep from Sears said I should have had LG fix it and shouldnt have gotten the very expensive service plan to begin with. I called LG and they said they knew that the refrigerator was not quality but that they would only cover parts. I now have a broken refrigerator and no idea how to get it fixed. My advice is to never buy LG EVER!!!