Purchased my LG gas range in April 2014, six months later I noticed the knobs were melting. I called LG, they offered knob replacement. I wanted to know why this was happening, then they said they would replace the gasket. The technician came out and did replace the knobs and gasket. At the time I asked what happens if this happens again? Sure enough, six months later, melting knobs, LG offered the same solution. I argued this should not be happening, concerned heat was escaping, did not want the same repair. The second technician agreed I needed a new oven and called LG while he was here. They refused to give him a return authorization number. The technician said there was a recall and I should be persistent. Well after 4 calls to LG, they have refused my claim, was very rude and dismissive... This company needs to be taught how to treat people... We need a class action lawsuit!

Got an LG fridge 3 years and 1 month ago. Had to have someone come fix the ice machine about the 2 year mark and now its not cooling at all (fridge or freezer). Called warranty. They passed me along to the extended warranty where I had to diagnose the issue through a series of yes no problems. When I finally speak to someone they say they are ordering parts and the repair date is 1 week later. The repair day come with no contact. So I called to see if we are still scheduled and find out the parts are not in and it will be 4 more days before its fixed. 2 weeks to order parts and fix a 3 year old fridge. Next time I would rather get a new one from different company. Save time, stress, lost food and frustration by going with another brand.

This is the worst washing machine I have ever purchased. It takes forever to get a load of wash done and there are spots on the clothes when finished. It doesnt use enough water to even cover the clothes. For more water, you have to set it on Extra Load, and then it takes 3 hours to wash! The programs for selection are awful and limited. For this machine to cost so much, I thought it would be top notch. WRONG. My next machine will be a trusted GE. I had a GE washer for over 10 years that washed clothes very well. This LG washer is terrible and I wouldnt recommend wasting your money on it. It looks pretty, but it doesnt wash well. Ultimately very disappointed.

If there was a way to give this LG True Balance Top-load Washer less than one star I would do it. I absolutely HATE HATE HATE this machine. There is no sized load, small or large, that goes thru a complete cycle without the unbalanced signal going on. This is NOT a washer you can leave alone for any length of time. I am constantly standing over it to readjust the clothing in the load to prevent yet another rinse and the washers attempt to even out the load before the spin. Unless there is a fix for this, I will NEVER buy another LG product.

Purchased LG refrigerator in Nov. 2014. Jan. 2018 and my fridge and freezer are both at room temperature. All food is now garbage. Today repairman said this is very common for LG. Now waiting for a part to be available so repairman can come back to do the repairs. I paid $2400.00 for this fridge and it only lasted just over 3 years!!! My first fridge was $800.00 and I had it for 28 years. I would think not just twice, but more like 100 times before buying an LG refrigerator again. LG needs to step up the quality or get out of the business!!!

Lg free-standing electric range - My stove is 3 years old. It has never worked well from the start. In the last 4 months, I have had the oven board replaced because it was shot. They recalled the motherboard and I had that replaced. Now once again, the oven doesnt heat up. Is there a lemon law for these horrible appliances? I was told by the appliance repair service that LG is a high end range. I had GE ranges and they lasted 10 years plus. This stove worked for less than 3 years. Original cost is $1,000, plus repairs of $200 divided by years equals $400 a year. Very expensive for a lousy quality appliance. LG and Best Buy should be investigated for selling lemons.

I also have purchased the LG range (Ltg30357st). I have had the knobs replaced twice (this will be the third time). I have spoken to customer service and they asked, Did you leave the broiler door open? I said no. The knobs are not melted. They are all cracked and I cannot turn off the stove. Jeremy at customer service got all my info and placed me on hold so he could speak to his supervisor. I have been on hold now for 24.33 minutes and when he returned, finally I have new knobs being sent at no charge. Sometimes killing them with kindness goes along way. Thank you LG.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

LG French door model - I purchased one of the most expensive fridges in the LG lineup about 3.5 years ago. It stopped working - no cold air anywhere. I called LG, and they offered me a flat rate deal to send a technician and fix the fridge (about $210). I paid and a technician came. The problem was the compressor relay. He could not order the part because it was discontinued. It took LG 4 weeks to agree that the part was not available (during that time, I was without a fridge). Every time I called to inquire, they told me to be patient. Now, their only offer is to pro-rate the fridge value and pay me around $900 towards the value of a new LG Fridge. I asked for a replacement; they refused. To add insult to injury, they said I am not even getting back the full $210 repair cost because the technician still has to get paid, although nothing was fixed. LG makes a wide range of goods. I will not be buying any of their products, ever.

I picked it because of the price. It was on sale and I have always trusted LG appliances. It lasted a very long time. It was maintenance free. It kept things cold without freezing things out. Its real big and still doesnt take up much space in my kitchen. I still love mine to this day and will always own one. My last one lasted for years and IM very hopeful this one will too. It has very much met my expectations and more. I will always own a lg.

DLEX3470W - Steam Fresh stopped working. Called LG - this unit less than two years old. They say no warranty. Called repair service tech. Showed me voltage going from ecb to heater when power switch on, dryer turned off, and panel breaker on, to steam heater and steam heater burnt open. So ecb and heater bad. Major safety issue. Unit off and power going to heater from ecb when off - fire hazard. Cost of repair $461.57. Dryer cost $900.00 hum. Dryer is unsafe. Also serviceman trying to get part price while here got no help from LG. There are no safety circuits to protect unit from failures like I had. Board fails, burns out more devices. Cost of ownership in a little over a year $1500.00, plus not a good value.

Bought my machine from Home Depot on June 14, 2013. It has never gotten clothes clean or rinsed (unless I run a second rinse) them properly. I thought it was me, my detergent, or water. Changed detergents, added baking soda, and purchased a water softener. Today I was so frustrated with the rust on the bleach dispenser and LGs response to it that I went online to check for other rust complaints. Lo and behold, aloof the problem were listed, including that it takes too long to wash and tangles clothes, particularly any type of pant, terribly. I suspect thats why it gets so many balance errors. Worse part now is rust all around bleach dispenser. LG tells me its because I spill detergent and dont wipe up. You could eat out of my washer and dryer. I keep them so clean. Ive seen many, many rust reviews. This is an issue with the product. It has nothing to do with not wiping up a spill. If there is a class action suit, Id like to join!

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

DO NOT, DO NOT ever buy an LG washing machine as ours is two years old and I have to spin dry one towel at the time while the rest of the wet towels are in the sink waiting. LG executive, Tyree, told me they would send a service person which they never did, however. Lowes, where we bought the machine has given us an appointment with an LG technician. This machine was $650 and has never worked correctly and this is LGs second service in a year.When the warranty runs out in 3 years, I will get rid of this piece of junk and buy a cheap washer and hope to keep it like I did my last one that lasted 25 years. LG does not need to be in the business of washing machine and whoever designed them needs to be fired and they need to give all of us a replacement. Ill never buy anything by LG as our new $750 TV would stop working from time to time and my son in law took off the back and tightened all the leads and it works fine, now. Now, why would you sell a tv with loose leads? LG is a worthless company!!!

We have used the Easy Clean option on the oven, all it is - is a timer. You spray water in the oven, hit the option, wait 20 minutes, then clean the water up. The LG directions tell you to use 10 oz of water, spray on spot, and wait. Then it is clean. Nothing happens.

The ice maker barely makes enough ice to keep one adult hydrated. The Ice Plus feature is a joke and never works. The drawers in both the refrigerator and freezer sides have already broken and its not even a year old.

I have the stackable. It cleans like any other and of course, no agitator. I have have the front load washer & dryer (top and bottom mount) for about four years and have not had any issues. I am not a fan of the less water it uses, but so far I believe it cleans nicely. It plays a tune when you turn it on and when the cycle ends. They have a much nicer appearance than the top loaders.

This product (LG WM5000HWA) has been shaking violently. I reported this issue and LG sent a technician out to look at it. He claimed that I was not using HE detergent. Lied! I purchased this from Costco and concierge tried to have LG come out again. Second technician came and did not do service. They saw the machine spins and machine shook violently with the correct amount of HE detergent used. They then called LG second tier support and when the machine shook the one that was suppose to see it said his video froze. They couldnt stay any longer due to their next appointment and told me that they would report this to. Lied! At this time I have been on the phone with Costco for 15 times and hours or more each time. Distressed and disgusted with the lies blaming the consumer for not using the wrong detergent and claimed they didnt see any shaking. LG then scheduled their in subcontractor to take a look for second opinion, took a day off. They didnt showed up or called for no showed. Costco called and had another subcontractor to come a look. This technician was ethical and did report that this machine shook but LG didnt do anything. 3 months now and they said their machine has no issue when this twin wash washing machine shook horrible. I had them on video that this shook and technician did see it but they refused to look at the videos I recorded! I will never buy any LG products and will discontinued my membership with Costco. This product is the latest line of product with only several months of use. Disappointed for them wasting my time and my money on on this purchase. Oh tech even told me I had to wan socks with socks separated. Pants with pants. Shirts with shirts. These idiots talk to you like you come from the Stone Age. Im in IT and work with software and hardwares. I hope these will eventually blowed up and eventually LG will lose 1 billion dollars due to defective product that they claimed the user is doing it!!! I hope this gets out and be careful on purchasing their products. Im still under warranty but they refused to come and serviced.

I have had my LG since 2008 since then the freezer drawer broke, the ice-maker broke and this morning I woke up to a refrigerator and freezer full of full that is no longer usable. Realized the refrigerator light was on all night, the door was shut, it melted the light cover and ruined the food. I will not ever buy another LG. I only wish I had read the reviews before purchasing.....

I purchased all the appliances in my kitchen LG 6 years ago. The Microwave broke two months ago and Now the refrigerator stop working two weeks ago. I contacted LG and the problem has not been solve. They changed the compressor but the freezer and ice maker is not working at all. I lost so far over the 300.00 in food, and I have to purchase food outside every day for the family because I dont have place to keep my food. I spoke with the technician and he doesnt have a clue what is going on. I think that their equipment has manuf issues that needs to be addressed by the company. I need a new refrigerator from them, otherwise I will get a lawyer this week and walk to their office in Englewood and solve my problem one way or other, but I need good equipment. What can I do?

Like thousands of other LG Refrigerator victims my new LG model LSXS26366S died. I had to throw out over $200.00 worth of fresh food, spent another $1000 on repairs. I called LG speaking to call centers overseas trained to kill you with kindness as they provide no help. Then had to pay a local company to look at it, the technicians said I hate to tell you youre screwed sir, a sealed system failure. Compressor. Then LG on the 4th day arranged a company that showed up in the 1970 tiny pickup truck, they do not accept credit cards cash only- yup sealed system failure that will be another $89.00 bucks. $1,100 to fix it. The Federal Trade Commission is allowing LG Electronics USA to continue to rip-off Americans. LG is aware of their defective compressors & systems. I was told they are back ordered in Korea, could be 2 months before parts become available. A Class Action Lawsuit must be filed to protect Honest Americans from this company. Furthermore - If your large retail chain store is selling LG appliances - YOU ARE RIPPING OFF Your customers.

The oven temperature is not accurate. Have to turn on all the burners beforehand so the temperature is not way too high. Sometimes it will work properly but more often than not it is too hot. The igniter on the right hand side of range (in front) will turn itself on and keep on until we unplug the stove. I think this is a fire hazard. And for the cost of the range it is definitely a piece of expensive junk. The cost of the range was around $1000. The range will definitely have to be replaced and it is only 2 1/2 years old.

LG needs to stand behind their product or go out of business. The BBB needs to step in and deal with this MAJOR issues especially with their refrigerators! I would personally like to take mine back to their MAIN OFFICE and do what the lady in the old Discount Tire Commercial DID!!! I wouldnt recommend to ANYONE to purchase an LG Product PERIOD.

We purchased this dishwasher from Home Depot on 10/20/2014 and we have had problems since purchase. The dishwasher just doesnt clean the dishes. It is a water saver dishwasher but it doesnt have enough water pressure to clean the dishes. After a huge runaround with Customer Service we did receive a full refund but what a hassle. We also have a LG refrigerator which we had to replace the ice maker within a year of purchase. While these products look good on the outside their engineering needs help.

I purchased a top of the line three thousand dollar plus refrigerator in February 2014. The refrigerator and freezer stopped cooling. All of the lights work and all of the lights, indicator lights on the door panel work as well. I was away for the day and arrived home late in the evening so I did not go into or look at the refrigerator. The following morning, I noticed water dripping from the water and ice dispenser only to realize that everything in the refrigerator and the freezer defrosted and reach temperatures causing everything to spoil. I immediately contacted LG and they ran an over the phone diagnostic only to tell me that the unit was not operating properly. I could have told them that.When I said that I live in Arizona in a rural area and need emergency assistance, they stated they could not get anyone out to be for the next 4 to 5 days. How am I supposed to live without a refrigerator? They also told me that they hold no responsibility for all of the ruined food. This unit is still under warranty but that does help my situation as their commitment to service in unacceptable. When I went to purchase this top of the line unit, I was told by some folks not to buy an LG refrigerator as two separate folks stated they own LG fridge and have had nothing but problems. When I researched the reviews on this fridge, it received high marks. Taking that into consideration and the fact that the two folks who had problems with their units had them for over two years, I figured that LG made the necessary improvements to their refrigerator so I went ahead with the purchase. In summary: I will never again buy any LG product. I will never recommend an LG product and I will inform whom ever I know to stay away from LG no matter what the reviews state as I am not confident that they are authentic.

Our front-loading washer, bought through Best Buy 6 months ago, has a soap dispenser that will not properly drain. LG customer service, now contacted 5-6 times, will not fix the problem without a proper paper receipt. Nothing I have is good enough for them. The most frustrating experience for a brand new appliance.

LG steam washer model# wm3470hva product # 204kwlr8c016 - I have nothing but problems with this washer causing small holes in shirts & varying materials. I even wash in a garment bag to no avail. I have lost several hundred $$$s to buy new clothing. I just out a Chicago Cubs tee, washed in cold water in a mesh bag & came out full of tiny holes. There is no way you should have to pay an exorbitant price for a product that does not work & costs a fortune in clothes replacement.

We purchased our LG side-by-side refrigerator four years ago. From the start, we had problems with the ice maker auger freezing solid. We had the ice maker or some components of it replaced twice, under warranty, but not without several bumbled service visits - wrong parts, wrong initial diagnosis, etc. Now the freezer door seal has lost its suction. I see from todays research, this is not uncommon. We should have done more research, but we were desperate, since our old fridge had just died so we bought what was immediately available. Dont make the same mistake!

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

We also splurged and purchased the LG combo after being told they were the best. We had them 4 months and the washer began to leak. We had the service people out 7 times. Of course, it would not leak when they were here. We also had the disgusting odor and high-pitched scream when filling with water. The service men informed us that it could no way be their problem--it had to be something we did. They also had no idea how to get rid of the smell. We were still under warranty at the time. I had to keep taking off time from work to be here when they were here. The last time they were here, though, I walked in on one of them talking to their dispatcher complaining that they had been here several times and they were making no money on this call. Isnt that great? I have a faulty washer and dryer and they are worried about money? What about the money we spent on these relics? Needless to say, that was the last time they were here. I just happened to ask a sales lady at Home Depot about the odor and she told me about the front panel and draining that tube and actually running Clorox bleach through the machine. She also said do not use Downy whatever you do as it builds up on the drum and does not come off and always leave the washer door open. But, now, there’s a new problem: the light never goes off in the washer. It used to. I emailed LG and their response was you need a service call. Are you kidding? If there is a class action suit, I want in. I have not talked to one person that is happy with their machine!

I purchased an LG washing machine in 2011. At the time of its purchase, the machine started to produce oil like stains on the clothes. I tried several detergents and purchased several different types of tub cleaners to no avail. After 6 months of repeated stains, I called the Sears technical department to complain about the situation. A technician was sent out to my house to provide preventive maintenance. Upon arrival, I indicated that the machine did not require its yearly maintenance but rather a repair.The technician indicated, after looking at the machine, that he could not detect a deficiency with the machine. He did acknowledge that the stains were coming from the machine. Several calls to the technical department, the customer service department, and an in store visit to Sears to discuss the way forward with an area manager has proven to be futile. I still sit with a machine that produces oil stains on my clothes. I have incurred enormous costs having to throw away clothes because they are no longer fit to wear. I am now considering purchasing another machine, and I have stopped purchasing anything from Sears purely out of principle.

We purchased the top loading LG washer a year ago and it worked well for about 6 months. Then it started showing UE code and stopping due to a supposed unbalanced load. Shifting the clothes around and restarting it several times is about the only way we have now to complete a cycle. It takes incredibly long now to run a load. This now occurs no matter what the load size is. This appears to be a design flaw in this machine with bad load sensor, I think. All we can say is, DO NOT BUY An LG! No one seems to know how to fix this, UGH!

We purchased a LG front load washer about ten years ago and it has performed flawlessly. I did a good bit of research before buying this washing machine. I wanted a direct drive and not a belt driven machine so as to not have to worry about a belt wearing out. As far as the musky smell a lot of people complain about with front load machines, all you need to do is leave the door open a few inches so the moisture can evaporate and we have never had a problem. Our LG machine cleans our clothes very nicely and with the high speed spin our clothes come out with very little moisture in them.

After just 5 years my $2000 LG Refrigerator two drawer freezer died. LG customer service is a hair pulling joke. Repair service said they could replace the compressor but it would not last. So after 5 years my LG refrigerator will go to the landfill. I picture all these beautiful refrigerators lined up at the dump. DO NOT BUY AN LG REFRIGERATOR. Joined class action suit.

We purchased an LG LMV1813ST late July of 2012, but it was not used until late November of 2012. After we finally moved into our new house, we bought all new LG appliances totaling $5,500.00. On January 14th, we went to use the microwave and it would not heat anything. We have a technician coming out tomorrow. Not happy at all. It was used not even two months!

We purchased an LG in-wall Convection oven in 2010 and have four. After 3 years, the shelves no longer fit properly. I use the convection setting frequently and it seem that this has caused the oven to expand, not allowing the shelving to fit properly. The sliding shelve will no longer fit at all. My wife contacted LG, and their short answer was that it is no longer under warranty. We have never had an oven that did this in this short period of ownership.

LG has caused a SAFETY HAZARD and is doing NOTHING about it! Following is a timeline of the frustrating and DANGEROUS situation we have gone through with LG in their customer service process. March 18, 2018 - We smelled gas from coming from our 8-month-old LG gas range, which we purchased in June 2017 and is still under warranty. We contacted our local energy provider, CenterPoint Energy. A technician immediately came out. He found gas and carbon monoxide leaking from our gas range and flagged it for leaks.March 23 - After spending hours on the phone with LG customer service, we were finally able to get an LG technician to our house, even though our gas range should have been IMMEDIATELY RETURNED as a FIRE HAZARD. When the LG tech showed up, his device did not even have a carbon monoxide detector on it! He declared there were no gas leaks, even though four people in the house smelled an odor so strong it was causing me headaches and making me dizzy.April 10 - After more lengthy phone calls to LG customer service, we finally got a 2nd LG service technician to come out. Even though we still smelled gas and I still had headaches, this technician also claimed to have found no leaks. April 10 - We were forced to take matters into our own hands and hired an independent plumber to conduct a gas test. This plumber was able to come out immediately after the 2nd LG technician left our house. He found gas leaking from 3 burners and carbon monoxide leaking from the oven. We reached out to LG, and after hours of being transferred from one supervisor and department to another, my call was transferred to a voicemail of someone who had not updated their personal recording since January 2018.April 12 - We decided to reach out to the store from whom we purchased the gas range to see if that would bring any results. Our sales rep is being very helpful and has reached out to someone pretty high up in the chain at LG, although we still have no resolution. April 26 - After countless phone calls back and forth to LG, including one clueless LG representative who called and said This is about a refrigerator, right? we are STILL nowhere. Ive called LG dozens of times only to have my call dropped or transferred from one department to another. Not only is this the WORST customer service experience Ive ever had; it has put me and my family in danger of carbon monoxide poisoning. There needs to be a lawsuit filed against LG; unfortunately I am not in a financial position to file one myself, especially after losing an expensive gas range with no replacement!

I think that LG refrigerators are the Bomb! I have had my refrigerator for 10 years without any problems. I have plenty of room to store fresh veggies and deli meats. Plus I have two drawers for freezer items. One of the drawers, the middle freezer drawer, I can put things in, like cakes or pies that need to be kept in a freezer part. Plus the bottom has two sections for other meat items that need to stay in a freezer part.

We have a 7-year old LG front load washer. An authorized repairman has been to our home three times to repair the unit. He has talked to LG tech engineers three or four times and they have sent the new parts three times to repair the unit. However, it still prompted an error message. They now tell us that it is all they can do for us. They offered us $74 for the trouble. I told them I am willing to pay for the repair cost just to fix it. They have manufactured these unit with manufacturing problems and they are not standing behind their product. If it is not repairable due to an engineering error, I should be entitled to a discounted cost for purchasing a new unit.

Updated on 05/18/2020: In a previous post, I reported my washer disaster. A week ago, I heard from LG (Louis) indicating they would provide a new washer in 5-7 days and was asked for proof of purchase etc. I provided that info. Since that time, no contact from LG and they never provided me with contact information. So I sit waiting for them to contact me or reply once again through Consumer Affairs. LG, if you are reading this, please contact me.Original review: After 7 years of mostly uneventful washing experience, my machine suddenly blew apart. My machine was running through a spin cycle and suddenly, there were loud crashing and banging noises, the machine flew across the floor approximately 2 1/2 - 3 feet and the door blew open. The tub appears to have come loose, smashed into the front and sides of the machine. The front of the machine has large protruding dents, the side handles were blown out and the side dented, and small parts flew out. The door wont even close because of the large protruding dents. Thank goodness that we were not in the laundry room as we would have sustained injuries for sure. I am aghast at the force and danger that this machine caused.

2 weeks after purchasing, smoke began billowing from back of range during preheat cycle. Had to unplug for fear of house burning down. Called LG Support and they tried to tell me it was due to unit being new. I had to convince them we had been using the range for 2 weeks and that smoke coming from back of unit was not normal and was not new burn-off. Not a good start LG.

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.

We purchased an LG refrigerator almost 4 years ago but we have had on and off problems with it for a year and a half. It has had the board replaced about a year ago but this has not resolved our problems and the only service company in our city authorized to repair it doesnt seem interested in resolving our problem any further. The problems are several. The ice maker works when it feels like it. The door alarm goes off even when the doors are closed. The freezer light has had the switch replaced twice but still refuses to come on most the time. The freezer freezes everything but ice cream which remains very soft. I had heard Lg products were very good quality but this refrigerator has soured me on ever buying another Lg product.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

Refrigerator drawer slides, cracked plastic on drawers, broke door hinge, broke all within a few months. This unit is used lightly. It is just cheap junk. Parts for this unit are so expensive that it would be more economical to buy a new refrigerator, definitely not lg. Of course nothing covered by warranty. The damages are everyday use. Not covered.

I have the same problem as Michele in Florida. Ice maker stopped and now the whole thing is not cooling. Finding someone who will work on LG is a pain. I have two other friends with LG refrigerator one has already had to replace the ice maker at a cost of $400 and the other one constantly has trouble with their ice maker. This refrigerator listed for $3500. It was the largest ever at the time. I so wish I had never purchased this refrigerator.

I have an LG refrigerator (model LFX25974, less than 2 years old) that after 3 hours of diagnostics probably needs a new compressor. Working with the service representatives who are located in the Philippines is a nightmare. You cannot reply to any e-mails and so you never know if your problem has been totally solved. Mine was not for three weeks and then to find out the labor charge will probably be more than a new refrigerator. Please DO NOT BUY AN LG REFRIGERATOR. If you do, be sure to get the extended warranty because you will surely be needing it.

The LG website doesnt work and you are unable to register a complaint there. To pre-treat a large cat urine stain on my daughters duvet and cover I poured apple cider vinegar on the spot. Then I put the washing machine on the bulky/bedding cycle, added some more apple cider vinegar, HE detergent and an hour later I put it in the dryer on bulky/bedding setting and chose very dry....twice! Thats an hour for the washer and 2 hours and 10 mins for the dryer. Not only is the duvet and cover still damp but the stain is still there. So tomorrow I am off to the Laundromat where I should have gone in the first place. There is no point in having a bulky/bedding cycle if the machine is unable to handle the load. I will never buy one of these top loaders again. The clothes are NEVER clean and I always have to choose a longer drying time. I feel that LG has misrepresented their product as energy saving!

We currently have a LG French Door Refrigerator with freezer drawers & the seals on the doors for the fridge have ripped & the doors no longer close properly. It seems EVERY LG forum I have been on has the same problems. It seems that the seals are a big LEMON! LG should have a recall for the seals for this reason. We paid so much money to get the best fridge we could & this is RIDICULOUS! We also have an extended coverage contract in effect.

Refrigerator breaks down within 3 years of purchase. Compressor has to be replaced at cost of between 8 to 12 hundred dollars and has to be ordered. In meantime we are without refrigerator. Repairman says is happening with LGs all the time. Never Again!

My 3-year-old LG Refrigerator has a failed linear compressor. Apparently this is a known defect since 2014 which was before this refrigerator was purchased in 2016. There is currently a class-action lawsuit filed against LG. I have received the run around from LG. I have called every day since 9/28 and have received a different story about how to get it repaired and if the part has been ordered and where it is in the shipping process. I have now been without a working refrigerator for a week with no end in sight. I have 4 children and 3 adults in my household. This is a HUGE problem. Short of buying a new fridge I have no recourse. No one can tell me when it will be repaired or when I will even receive the part. I do have a guy who will replace the part when I finally get it but every time I call LG I get a different story about where the part is and when it will finally be shipped.The process to get this part has changed with every phone call I make, as has the time frame. On Saturday when I called it was 1-3 days. On Monday when I called it was 3-5 days. On Tuesday when I called it was 7-10 days. Today when I called it was again 3-5 days and still has not shipped. Then I had Jenn from LG call and offer a mini-fridge until we get our part on Friday, but we wouldnt get the mini-fridge until Friday which is when she told me the part will be here. She then offered me $250 for spoiled food, which is quite inadequate since we had to go purchase a mini-fridge already and I am spending about $10 per day for ice to keep the rest of our refrigerated products on ice. She told me the part would be here by Friday 10/4 but when I called LG customer service today 10/3, the part has still not shipped and they said it would still be 3-5 days before the part even ships. Jenn also sent me a text and said I could text her at any time to get an update about my part. I have now texted Jenn 4 different times over two days and have yet to receive a response from her. I dont even know what to believe at this point. I think that contacting an attorney to get some recourse will be my next step. I am going to have to go purchase a new refrigerator since LG is incapable of getting my 3-year-old refrigerator fixed in a timely manner. Steer clear of this horrible company with horrible products! This is the second problem we have had with this refrigerator. The LG dishwasher we have that was purchased at the same time is now on its second motor. It is also 3 years old. Terrible, terrible products! Huge run around from customer service.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

I highly recommend NOT purchasing any LG products. Customer service is pretty much nonexistent. From the day I received my EXPENSIVE, brand NEW washing machine. There were issues. LG will only keep sending service people and replacing parts in hopes that the product will work as expected. Any REPUTABLE company would have replaced the unit immediately. CONSUMER BEWARE.

We purchased the top of the line LG refrigerator in 2015. It broke down with a HUGE $1250 compressor issue in June of 2020. There is a lawsuit on them for SHOTTY compressors. Our refrigerators model was in the lawsuit. LG **ed us for 6 months, telling us they would send out a technician to fix it. THEY NEVER DID. And then had the audacity to tell us they’d only give $800 in a depreciated value. THAT DOESNT FIX SAID REFRIGERATOR OR GET US A SAME MODEL DIFFERENT ONE. Even a 2015 would STILL be $1600. This company jips its clients and LIES to their faces in order to avoid this lawsuit. They are a terrible company and don’t deserve to exist. We will NEVER buy another LG product. PERIOD.

Bought this DW because the guy at Home Depot told us it was the top of the line... it was the most expensive. It looked awesome, and seemed to have great features. We spend near $1000 on it. If you like to wash your dishes before you put them in the dishwasher, and again before you put them back in the cupboards... This is a great dishwasher. About 1 in 10 items comes out remotely clean (cutlery 1 in 40). The racks are useless and cause domino effect of falling plates every time you load it. Nothing seems to fit in any of the many racking configurations. If I ever win the lotto, Im taking a sledgehammer to this thing, it is by far the worst appliance I ever bought. I will NEVER buy anything LG again.

Do not buy LG products. This is my experience.I bought a new LG refrigerator on 3rd February 2012. On 19th Feb. 2012 it stopped working. I registered a complaint at customer care (complaint number **) on 20-02-2012. As per the call center executive, somebody will call me within 24 hours and attend the problem within 72 hours. None of these happened even after 100 (one hundred) hours. I called customer care on 21st, 22nd, 23rd and 24th. Every time they said they will send a reminder. They gave me the contact number of service center in Alwaye and customer care officer. After trying for more than one hour (20-30 calls) both these numbers are not reachable/not answering.

I will NEVER purchase a LG product. My sister purchased a brand new refrigerator and it stopped working properly after 2 weeks. Around week two she started getting an error code on the freezer control panel and the door alarm started ringing even when the fridge and freezer were closed. She contacted LG and they promised to send out a technician. The first technician came out could not fix the issue and said the door had to be replaced. She waited another two weeks for the door to arrive. The tech came back out to replace the door. Within 2 hours of the technician leaving, the error code returned. She contacted LG once again and a tech was sent out. He said another part needed to be ordered, a month went by before the part arrived.After receiving the part she had to call LG once again and was promised the tech would return. That never happened. She has scheduled two appointments since then and the technician has failed to show. This has been dragging on for three months and the issue still is not resolved. The customer service reps in the warranty departments have poor dispositions and the bottom line is she spent over $1500 for a refrigerator that stopped working properly after 2 weeks. I dont understand why LG has not fixed or replaced the refrigerator. Why is it so hard to get something to simply do what you paid for it to do? LG why have you not resolved the issue? Buyers beware, because this surely could be you.

Horrendous Experience! On 7/13 I reported that twenty expensive Brooks Brothers non-iron shirts were destroyed due to the fault of the lint filter of this dryer. The shape of the filter was not manufactured properly and did not remain in place. As a result, pockets, sleeves, button holes and collars of twenty shirts in a load were ruined. I immediately contacted LG customer service and spoke to someone about this event. They offered to mail a new lint catch and then said that I would have to complete a full report of the incident. A follow up email arrived to me with a claim form that I submitted on 7/20.I completed the form in full and also took detailed photos of every shirt and the damage caused. I had heard nothing back at all for two months until on 9/3 when I began to submit daily written complaints via the LG website complaint portal. Finally on 10/5, another representative contacted me via e-mail and asked me to once again forward my claim for and all of the photos of the damage. After review, the representative said that the most they would offer was a reimbursement of $250.00. I sent examples of the current value from the Brooks Brothers website, segregated the shirts for physical inspection and was informed that I would need the original receipt for each one in order for the reimbursement to be reconsidered.A collection of twenty shirts bought over a series of time that were not defective prior to their placement in this dryer would have had no reason to have receipts available. I offered to have them viewed in person and made between 3-4 photos of each shirt as described, showing their tags and damage! Brooks Brothers shirts are quality and time tested to last because they are made properly; quite unlike this dryer! I have yet to get any response to my dissatisfaction for this companys resolution. I did, however, receive this e-mail from 12/21 that had the gall to offer me $500.00 for having completed this survey.My loss of value due to the shirt damage was in excess of $2800.00!! This company has a terrible amount of nerve and complete lack of concern for the customer experience as a whole. This dryer is an abomination and I am sorry that I ever decided to purchase it. Your company should be ashamed of itself for all of the aggravation that I have been put through for this incident...never mind the financial loss!

I purchased my LG front load washer 2 and 1/2 years ago from Home Depot. I did not purchase the extended warranty as I feel that if it is a good product, I should not have to. The motor is out of it already and it will cost me half of what I originally paid for the washer to have it repaired. I am very dissatisfied and would not recommend this product to anyone.

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

I am extremely happy with my LG microwave. I have not had any problems since I bought it 4 years ago and when the day comes that it no longer works, I will be sure to purchase another LG microwave. I have also recommended this microwave to family and friends.

Happy with the way it performs. It is just every year, this being year 4, I have had to have a service technician come out and replace the whole pump assembly. The dishwasher starts squealing during the whole wash cycle. Not much at first, but after about a month of running almost everyday, it goes to constant. The noise is quite annoying. Like I said today is the 4th time I am having service for this issue. Thank goodness they offer the extended warranty. I will keep purchasing as long as they offer it. But seriously after purchasing a 800 dishwasher, I am still spending 100 for the extended warranty every year.

I purchased glass top electric range, French door refrigerator, dishwasher, & microwave about 7 years ago. I’ve already had all 3 major appliance serviced. Dishwasher 6mos after purchase, frig 3 yrs, range 6 mod ago flashed F9 no heat in oven. Now 2 LG elements on stove, sometimes heat up, sometimes not. Usually if I put them on high the will go on, but can’t regulate them. I’ve always owned GE appliances and never replaced bc they no longer worked. They’d been out dated. This will be my 2nd repair for a couple hundred $$ within 6mos on a 7yr old stove. Also NO ONE wants to service LG. At least in my area. Appliances look great but not dependable.

All of our appliances are LG. Within the last few months, all of our appliances have started to go out. First, our Dishwasher stops draining water after a wash. The buttons on our microwave stopped working, the stove not only takes forever to heat up but the stovetop burner turns back on by itself after we shut it off. Can you say dangerous! I dont know what would have happened the first time if we had not caught it. We could have all been dead. Now our refrigerator wont keep anything cold but the freezer is still working. This is so disappointing because I was so excited about all of these appliances.

I have purchased two over the stove microwaves since 2010, both LG from Home Depot and Lowes. The manufacturers warranty runs out after 12 months. The first microwave lasted 13 months; the second, 12 months and 15 days. Six months into this second microwave, the left side of the numeric panel ceased to work. I do not consider a microwave a disposable device; rather, one that lasts for several years. I am very disappointed and will not purchase any LG product in the future, period.

We bought a LG manufactured french door refrigerator from Sears in July of 2015 and it failed July 2020. Beautiful fridge to look at, but thats it. Firstly the freezer can no longer keep ice cream and certain other products. Secondly, the slim-line ice maker located in the door will not dump the ice in the container. Thirdly, the mullion (between the french doors) will not operate properly. The Sears technician came today found that the COMPRESSOR is failing and the BOARD is no good. To replace both will cost me about $900. He said LG is aware of these COMPRESSORS failing and that there is a class-action lawsuit against LG. My previous Sears refrigerator (manufactured by Whirlpool) lasted over 20 years. I have a number of LG products in my home, a television which works fine, two computer monitors which work fine, three window air conditioning units (two 8000 btu units and one 18,000 btu unit purchased in 2007). The COMPRESSOR on the 18,000 btu unit has been out for the last 7 years. I will no longer buy LG products.

Supervisor at LG services Leon is the worst and careless person that I ever dealt with. After sending the damaged door and closing the case, knowing that my warranty would be done after few days and on purpose delaying time, was asking me for the receipt, though they have all info about refrigerator. Another way to get rid of another unhappy customer left me no choice but pay for the service... But when installation cost more than a part itself I decided to buy just new different brand refrigerator and not give them a chance to screw me up again... Part of the door came damaged first time. Who knows what happens next time...That is disappointment that LG American brand does such a bad job and have thousands unhappy customers. No matter when they made if you put your name on Brand have Pride and make quality product, but obviously LG supervisor and all other bosses does not care... Not one review was answered or tried to help customer with low quality LG merchandise. Lesson learned. In the future LG brand will never be in my house and Ill try to spread word to prevent people from making mistake by buying LG.

I like this double oven, top for smaller meals and the inside color is just so beautiful. I love opening my oven just to look. The smaller top oven is so useful and the few times I need to cook a turkey I do have the lower oven. But I really love the color, so nice makes me happy and it helps with cooking and cleaning.

The washer has held up well for 6 years with only minor repair needed. As we found out, you have regularly clean the drain filter but its easily accessible from the front of the machine. The machine we own is not heavy duty but perfect for my wife and I now that the kids are out of the house. We will buy LG again when we eventually need a new one.

Purchased a LG refrigerator in 2017. On Thursday morning 5/21 it just stopped working. No freezer no refrigerator. I immediately called customer service to set up a service call, that was Thursday morning. I was told by the service representative that the service technician would call me back within 24 to 48 hours with a time and date for the service call. I called then this morning 5/22 to double check on the information I had given them because there was some confusion with my contact phone number. I was informed by the new customer service person that the service call had been accepted and then rejected. When I inquired as to what that meant he told me that there is no one available in my area to service the refrigerator. When I asked him to explain what that meant he said that the compressor needs a technician with special training to repair the problem and they could not find one. I dont live in the middle of nowhere, there is a city of 900,00 thirty minutes from my house so I am not sure why they had no problem selling the refrigerator to me but they dont have the resources to repair it. I was told that it would probably be next week before someone would be out to fix the problem. From what the customer service representative stated it is most likely the compressor, after three year of use the compressor went out. I just purchased a new freezer after the old one died and it was thirty five years old, this one goes out in three years. This is the last LG product that I will ever buy, unfortunately this has been an expensive lesson.

Our 3 yo fridge has been a total nightmare. The compressor went, we lost all the food in the freezer. That was my first problem. Then I tried to contact LG for customer service. After trying to converse with an operator in the Philippines, I was able to get an authorized service tech to try and fix it. Tomorrow will be the second time I am calling him. He has replaced the main board twice. Still I have no ice and the bread in the freezer along with the veggies are all defrosted. I AM DONE. Tomorrow I am going to my friends Printing shop and having 500 bumper stickers that Read : DO NOT BUY LG PRODUCTS, Google LG Reviews to see for yourself. $1800 Fridge junk in 3 short yrs!!!

Ive had this refrigerator (model LFC23760SW) French doors freezer on the bottom for about 4 years. I like the design of the fridge except for one reoccurring problem. I have had to replace the door gaskets 3 times in four years. Not only is this very annoying but it is costly. The issue is when the doors (left and right) come together to make a seal, the left door gasket pull away from the door and tears. This is the same issue over and over. Clearly this is a design flaw. I just recently (within 3 weeks) replaced the door gaskets and the door gasket on the left has already begin to pull away from the door. I know I cant be the only person having this issue and I was hoping the LG company has come up with a fix for this problem. Their reply to my inquiry was brief and simple, no fixes reported to customer care were available, have a nice day. I would highly suggest everyone stay away from this model and others like it. Im staying away from LG products, period.

I bought the LG set about 11 months ago. For the first month it operated like a dream. Then it started leaving residue on my dark clothes...looks like streaks of lint or undissolved detergent. I have changed detergents, added less or more, used large loads and small ones, and nothing helps. I have to wash the load a second and sometimes third time without detergent to get it clean. Another problem is that if I wash anything with my darks that is even slightly lighter than black or brown, the dark dye is transferred to the clothes and ruins them. I have done the same thing for years with other machines without problems, but this one for some reason causes the dyes to transfer. I think both problems are caused by too little water being used. Have finally lost patience and will start the never ending cycle of service calls, I guess. I dont recommend this product. It does NOT save water.

Piece of crap top loading washer Model WT1701CW does not work! This washer, I was told by the salesman at Conns, with which I am no longer doing business, was programmed by a woman. It ought to make her and her environmentalist friends happy, because it saves water. But if you want your clothes washed, youre out of luck, because they will not be submerged below the water level of only a few inches! LG is no help at all, refusing to do anything. No software upgrade, no repair, no reprogramming, NOTHING! Wash day at my house involves using a BUCKET to fill the machine to a level adequate to wash, then repeating the bucket brigade for rinsing, EVERY LOAD, EVERY TIME! Do not buy LG products. I also have an expensive Plasma TV that failed after only 12 years. What a rip off!

I have purchased a new refrigerator from LG distributor. I have registered a complaint under RNA** for the refrigerator not cooling. After so many reminders, the problem is still unresolved therefore I am facing a crucial problem. Please sort out the problem on top priority so that I will continue to have confidence with LG products.

I have had my refrigerator less than one year and the fan went out in it. I called repairman came out three days later to fix it and I was giving 150 dollars for the food that was ruined. The same fan went out a week later and two days later the repairman came out and fixed it. Two weeks went by and I had the same RF code on it and called LG for a repairman. Three days later they contacted me and said they would send a tech out in two days. P.S. All my food is bad. The tech came out and determined that the mother board was faulty and its going on almost two weeks without a working fridge!! I called LG customer support and they said I was not entitled to any more food replacement money saying they the LG techs replied in a timely manner! I asked LG if they would pay for a rental refrigerator they said no!!! So here I am I paid over 2500 for a fridge and I have not been able to buy food or keep anything cold!! I have two children plus Im disabled!!!

I bought my LG cabinet model French Door with see through cooler and it was delivered December 10, 2018. Since owning, the compressor has been replaced, the computer board replaced and now it is totally dead as there are bad circuits in the electrical housing based on a LG repairman’s assessment. The unit is now in the garage and I had to purchase another new unit. I bought this unit from Best Buy but with the warranty from the manufacturer I did not buy their product insurance policy.I lost three refrigerator full groceries due to malfunctions on three different occasions. The company sent out repair folks, and parts took as long as two to four weeks to appear. We were storing food in purchased coolers and finally bought a small freezer whilst waiting for help or replacement products from LG. It might get fixed and work for three months then would go out of whack. I’d call LG. Repair person would show within a week. This guy would order a part (compressor or board). Wait two more weeks. Fixed but back it would be within a few months and break again. But the latest episode was a matter of days before it went down again. I need to get action and do not know who to call. This product died after one and a half years.

I purchased a LG refrigerator 4 years ago. Besides the fact it takes 2-3 weeks to get an authorized service call (not after a major catastrophe or storm, just in general), its going to take another 2-3 weeks to replace the compressor. The part is covered under LGs 5 year warranty, but the labor is roughly $600-800!! Thats outrageous for a 4 year old refrigerator thats supposed to last 14 years. I will NEVER buy another LG appliance again.

We purchased LG dishwasher model LDF8072ST from Best Buy, along with an LG refrigerator, range, microwave, washing machine and dryer. 6 new appliances. Spending thousands of dollars with LG. Our dishwasher has not worked for months. We have called LG numerous times, e mailed LG (never once have I received an email response), and chatted online with LG. 9 NINE calls to LG to schedule service. Many more calls to discuss. Service scheduled 7 times. Service only showed 5 times. Hours on phone waiting, taking work off waiting for techs, twice no shows. Service tech says there is nothing else he can do. Clearly a defective lemon. Submitted a defective return request. Time quoted for resolution has passed. Nothing from LG. Tried calling again. Given the usual run around. We have been all summer without a dishwasher (4 months). Will never buy LG products again. Have never had such poor customer service. We supplied ALL the documentation of every call, every service report. LG is non responsive and letting the original warranty run out. I want to now file a suit against them.

Ive purchased many LG appliances over the years and have had good experiences. Last year I purchased an LG Refrigerator #LFX25991ST french door model. A month or so after the 1 year warranty expired, the handle on the crisper broke in my hand. After calling customer service and describing my issue, I was told to go buy the replacement and that was that. Last year I spent over $10K in LG products and getting that response totally blew my mind. I spoke with a customer service rep who was totally polite and helpful but couldnt resolve my problem. He referred me to Brenda, his Supervisor. Brenda was the most arrogant, useless individual I have ever encountered. She told me to write a letter to the complaint department. She was able to recite the address very quickly. That may give anyone a clue! Dont buy their products.

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

We just bought this machine 2 years ago and it cost us almost $2K. Recently, it has been nothing but a headache. Keeps giving us an error message. After calling LG over & over, all we are told is to run washer cleaner through it, which weve done a million times. Still not working. LG finally said theyd contact an appliance repair and send out a rep (at a cost of at least $280 to us...thanks, LG!) and gave us a date and time window. No one showed. LG never set it up. Im beyond unhappy. I will NEVER, EVER, EVER buy another LG product. Their customer service is absolutely horrible and their slogan of Lifes Good is a JOKE. Life is only good if you do NOT own any LG products!!! Please, for the love of all things, just DONT buy LG.

We purchased the LG Bottom Freezer Refrigerator Model #LFX25960ST in May of 2007. 1st issue was the Product Consumer Energy Rating. The Energy Rating LG gave was less than the average energy the fridge used. I receive a check from LG (I think) every quarter to make up the difference in energy used (around $4.00). Next came the ice maker. The ice maker would freeze up and overflow with water or just stopped working all together. The ice dispenser in the door has never crushed Ice the way it should. We had 3 service calls on ice maker issues, 2 of which the ice maker had to be replaced. Still does not crust ice the way it should. I just gave up trying to get it fixed. Then I noticed that the hard wood floors in front of the fridge were starting to warp. Ceiling tiles in basement showed where water had leaked from kitchen above. We pulled down the tiles but were unable to find a leak. We pulled out the fridge and saw where water had wet the sheetrock and floor behind the fridge. Thinking there was a leak in the plumbing behind the fridge we ripped out the sheetrock, finding nothing. We then decided to leave the fridge pulled out to try and determine where the water was coming from. About 30 minutes later, I returned to the kitchen and noticed that water was spewed to the right side of the fridge and all across the dining area, approx. 15. We turned off the water going to the fridge and contacted LG. 2 days later a repairman came in an immediately noticed the warped flooring. He the checked the ice maker and the fridge and found nothing. He turned the water back on and asked me to dispense water from the water/ice dispenser. When I pushed the water dispenser, water, again, shot out all across the kitchen and dining room. The repairman was then able to show us where the line coming from the valve on the fridge to the filter had split. He stated the line was faulty and would have to be replaced. 2 weeks later the repairman returned and replaced the faulty line. LG did pay for fridge repairs and repairs to my floor but nothing for the downtime or aggravation we endured. Then we had issues with the interior light in the fridge. It would stay on even when the fridge was closed. Again we contacted LG for repair. Now after having this fridge for only 7 years, the entire cooling system, fridge and freezer, has gone out, resulting in ruined and sour food. We contacted LG again. My husband spoke with the lady from LG. At one point in the conversation, he told the lady, Im sorry, I know this isnt your fault, but Im very aggravated right now dealing again with this Lemon of a refrigerator. The LG Supervisor then told him I understand your aggravation, but you are just going to get even more aggravated when you hear what I have to say. I cannot help you because the refrigerator is out of warranty. WHAT??? Who says that??? Where is the customer service??? So now Im stuck paying an $85.00 service call plus replacement parts and labor to fix ANOTHER issue with this LG Refrigerator. I am so done with anything LG.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

The washer will not spin out. It constantly REFILLS with washer and repeats the wash. It is a hellish way to do laundry. Dryer is okay but it is running triple the normal time due to the clothes being WET. I will not stop until I get a replacement. Have called LG - they barely speak English. I will now deal with PC Richards as they get my check each month!!! This machine has cost me money in wages, water bills and gas. If anyone has additional resources, please post a comment so we can all join together.

The LG 4715 is the worst appliance — not oven, appliance — I’ve ever bought. One would think that there would be a simple way to set the temperature and turn it on. After all, isn’t that what 99% of consumers want from an oven? Good luck. Whoever designed this oven was more focused on the cute noises it makes, not its basic functionality. And the instructions are even worse. Plainly, whoever wrote the instructions never actually used this oven. Seven years of higher education, plus a year as a short-order cook in a commercial kitchen, and it still took me a half hour just to turn the damn thing on. Calling the company led me to a voicemail. They’re closed at supper time. Trust me — look elsewhere.

I bought top-of-the-line LG kitchen appliances. I have had the repairman out on each 3 to 5 times. I had the standing range replaced because it turned on and locked down itself. The microwave has been repaired so many times that it cant be repaired again as the mount has been compromised. So I live with it not working. It seems they didnt properly seal it and moisture from cooking takes out the electronics. Life is not good with LG; it is ghastly! The worst part is, no one cares.

I bought an LG Range model LRE3981ST from Home Depot in February 2011. On July 2011, I noticed rust spots on the front door of the range; I called service and booked a tech to come out. After waiting for an hour (and now late for work), the technician called me and said he did not have approval for the service call, and it will be a $75 charge. I was also asked why I didn’t read the service contract, so I told him not to bother to come out. I called the customer service and pulled it out of them that there is a service call fee of $75.00. I called Home Depot and explained the situation. They said they will give me the $75.00 fee back on my credit card, and to go ahead in booking an appointment. I tried today (August 10) to make an appointment. LG said to call back on August 15 since they will not show any available appointments until that date. I was also told that rust spots are not covered. Why did I pay for an extended warranty? I will now never buy another LG product again.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

We purchase a LG refrigerator Model LFX28968SM on November 29, 2016 from Home Depot and it had a 1 year warranty. On September 2018 the refrigerator section was not cooling below 60 deg F. I called the two LG Authorized Service Centers and they would not respond. I called another repair center and they ordered the part that arrived after 2 weeks from China and it did not fit. They tried to order a replacement and after six weeks they were unsuccessful. We discarded the LG refrigerator and ordered a brand that was made in the US. It was a terrible experience that cost us $2,000.

I have gotten very little usage from this LG dishwasher since I purchased it a few years ago. It has been one problem after another. I had not used it for approximately 8 months. When I DID try to use it, it gave me the oe code (Again). When the repairman came out, it was clogged up, he really DID not believe that I had not been using the dishwasher. Also, now the rubber and the sides that should be welded down is now coming loose. It cannot be repaired!!!!

I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

Our 25-year-old Kitchen Aid dishwasher died and sadly our landlord replaced it with an LG dishwasher. Whether it works to our satisfaction has yet to be seen; the design is my big complaint. We are bending over literally almost to the floor to load the dishes. I own some giant pots, but none big enough to justify the enormous gap between the top and bottom shelves. Its ridiculous. I actually stubbed my toe and injured myself on the open door, which practically rests on the ground! The prongs are lined too far apart to economically place small dishes and plates and all in a row, so attempting to find a sensible way to group like dishes and glasses is pointless. Fortunately, we hadnt thrown away the utensil tray from the Kitchen Aid; I dont understand the covers on the junky LG tray, some of which stay open and some dont. Its just a cheaply and poorly designed, impractical product.

We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

Never had a problem with it. Front loader. I leave the door ajar so I have never had a problem with odor like some say they do. Saves water and detergent. I would recommend LG brand and would buy again.

I purchased a bottom freezer from Home Depot, model # LFX25971SB/1. I purchased it in 2008, replaced 3 ice makers - 1 every year. The latest one works when it feels like it. Within the first year, we were contacted by LG and was advised that they had to replace the computer. We found out that the energy rating was faulty. The company was ordered to replace computers and we would receive checks every year at approximately $14 based on the extra energy usage, but the check received was only $7.The unit runs very hot and the technician had no answer as to why. Under the bottom freezer drawer, we constantly have water that leaks because something in the unit is not evaporating water. We get thick layers of ice under the drawer which causes the drawer to not open and close properly. The technician doesnt know what is causing the evaporator not to work properly. The vegetable and cold cut drawers freeze foods all the time, and now we dont put anything in those drawers. The technician still has no answer for us. Home Depot gave us a tool to use but the handles on the doors and the freezer drawers kept falling off. I just spoke with LG and they said that we should get a new ice maker. He told me to get a new service company from a warranty company. We paid over $2000 for this piece of junk. I would never buy another LG product again.

Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

Extremely unhappy is a understatement! Started rusting after a couple of years surrounding the bleach dispenser and now at just 5 years old it is continuing to rust around the entire washer to the soap dispenser. Ive never seen anything like this happen ever in any washer Ive previously owned. Not every cycle washes correctly! I would call it a manufacturers defect but LG does not see it that way! After this experience I will never purchase another LG product again!