Bought an LG washer (Model WT5001CW) 1/2/11 from Home Depot with the in-home extended warranty in effect 1/2/12-1/2/16. The panel under the bleach tray has started to completely erode and even showed signs early on. Received a total run around and was told rust is not covered under the warranty. I tried to explain that it was due to defective materials. This is a known issue by LG and they refuse to take responsibility. Home Depot refers me to Federal Warranty Service Corporation/Assurant for the extended warranty and they refer me to Home Depot. Never again will I purchase anything from LG.

Ive now had the 2,800.00 for 5 years. Its always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. Ive called LG several times and if I dont mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. Its still working really well. No more LG Appliances for me.

LG did send someone out to replace the faulty part. They did this as a one-time courtesy. I cant help but feeling like the refrigerator is a lemon, and its just a matter of time until the cost to continue repairing it is just not worth it. And its a shame I had to post on this site to get any kind of help from them, when they adamantly refused when we called. Our next refrigerator will definitely not be an LG!Still, thanks to this site for saving us hundreds of dollars on the repair, and I appreciate LG stepping up and doing the right thing, even if it was only because I posted on a public site the issue(s) we are having.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

I had the refrigerator for approximately without any problems. Style, price and capacity were the primary reasons I chose this particular refrigerator brand. In addition, the refrigerator was an appropriate items for the decor theme in the kitchen. Accessible water and ice from the door of the refrigerator, ample storage space for items placed in the refrigerator, blending of the refrigerator with the kitchen decor, ease of cleaning the inside and exterior surfaces and the quietness in the operation of the mechanical parts represent features I liked about the refrigerator. Shortly thereafter, issues developed with the ice maker that included water dripping from the ice container into the dispensing tray that eventually caused severe damage to the wood floor. In addition, maintaining an appropriate cooling temperature fluctuated, requiring a service technician attention.

I bought an LG microwave and 1 year later the handle broke. They came out and replaced it. Then 6 months later, the glass fell. They came out and fixed it. Then the 2 months the heating gauge didnt work. Someone came out again. Why is it that this expensive microwave keeps having issues and the warranty is only for 1 year! After all repairs, I still have problems with the plastic inter parts breaking. Whats with LG product?

My experience with my 1 yr old LG washing machine is terrible. Clothes, linens, etc. end up waddled in a ball at end of rinse cycle. I can spend another hour listing my anxieties I about this machine. My recommendation to other consumers is: THINK TWICE PLEASE. Worst appliance mistake I have ever made.

I purchased from Home Depot the LG front loading washing machine model # MW2050CW in April 2011 so this product is only 7 years old. It started making a loud grinding noise in the spin cycle, so I called LG directly to see what I should do. Someone from their technical department asked me to start the spin cycle so he could hear the noise. He quickly diagnosed it as bad bearings. Since the machine was out of warranty, I was transferred to a different department, thinking I was still talking with LG. I was talking to Assurant Warranty, who LG uses to provide repair service when their appliance is out of warranty. However, I wasnt informed that I was no longer working with LG which I believe is very deceptive. I signed a repair contract for 3 payments of $95 each on Sept 28, 2017 to begin the repair. A local repair company called Authorized Appliance (would not recommend them either) sent a technician on Oct 2nd. He also turned on the spin cycle, listened to the noise and confirmed what LG had told me over the phone was bad bearings. He performed his diagnosis in 10 minutes. Within 2 weeks, I received a call from the warranty service stating they had received the technicians diagnosis and authorized the repair. On Oct 28, 2017 the second payment of $95 was charged to my credit card. Early in November, I called the repair company to be told they were still waiting on 1 more part to be delivered which was the drum for the washer. On Nov 13, I called the warranty company to hear from them what the delay in fixing my machine was all about. They were unable to reach the repair company due to a large volume of morning calls and asked me to try them later in the afternoon, but assured me they were staying on top of this. I finally reached the repair company on Nov 21st only to be told that Assurant had canceled the drum order because it was no longer available. The drum has a lifetime warranty and to be told the part isnt available on a 7 year old washer is completely a rip off by LG. During the same phone call with the repair company, they told me that Assurant informed me of the decision on Nov 2nd and had already refunded me and that I had cashed the check. Both were lies so now I know Im really getting the run-around. At this point, I called LG directly twice, and spoke to a final person who said my complaint was being directed to the special customer service department of LG for a decision. I was told that I would hear back from them within 3 to 5 business days. I confirmed that Wed, Nov 29th was the last day I would hear from them. That was yesterday!! I will call them today and demand some answers how they are going to correct this problem. By the way, I was charged $100 (which will not be refunded) for the 10 minute service call. DO NOT BUY A PRODUCT FROM LG ELECTRONICS, INC.

We bought a home that had a completely remodeled kitchen with a brand new LG LRFD25850ST refrigerator (French door style, with freezer below). It is a beautiful LOOKING appliance. The ice maker works. Thats the only nice thing I can say about it. When you open the doors, in just a few seconds it starts beeping the open door alarm. This is not a defect. It is designed that way. The problem is that the time before the alarm goes off is not settable, and it comes on so soon that you cannot possibly put groceries away before if relentlessly goes off. In fact, its darn hard to even get things OUT of the fridge without it going off.Everything plastic on the inside of this fridge is made of a cheap, brittle grade of plastic. The produce bin doors and wide lower drawer have all cracked and broken multiple times in multiple places. The front support plastic edge on the lower shelf cracked in several places and started to sag. Some PVC plastic pipe cement and my own supplies of plastic to reinforce it have kept it in shape, but most people will not be able to make repairs like this and they will end up with the cover doors drawers all broken and coming apart.One day it just started accumulating a big thick sheet of ice in the bottom of the freezer. After months of just chipping it out of there in big chunks before it started to melt at the front edge and run water all over the floor (which it did multiple times), we went away for a week, so we took out all the food and shut the thing off. After 5 days of being off and completely dethawing, it stopped creating that ice sheet. I assume the defrost draining tube was blocked somewhere.Temperature distribution throughout the fridge is very unpredictable. Sometimes the ice cream is soft, sometimes hard as a rock, sometimes the milk is too warm while other things in the fridge annoyingly freeze hard as a rock, or vice versa. The light bulb compartment cracks and deforms. The cover is very hard to get off, and the bulbs are very hard to unscrew. I dont know how a simple thing like a light socket can be made poorly, but these are. And cover has melted and deformed from the bulb heat (and we are not using incorrect lamps. They are 15w small appliance bulbs).

LG front load washer is four years old. I got an LE message then the machine wouldnt run, so I called for service. Stainless Steel drum has lifetime warranty. The motor has 7-year warranty. The service technician was on the phone with LG for about an hour, apparently trying to understand the Pakistani man. The end result was $700 to repair the drum and motor and replace the plastic drum around the inner drum, which of course has no warranty, and about 5 hours labor to tear it all apart. It doesnt matter what model. It is a $1,000 washer that should not need $700 in repairs in four years. This is the very last LG product that is ever purchased at my house. If I could have given it zero stars, I would have.

LG Range #LRE30453ST - Never used convection oven. Good thing after reading others. Hardly used oven and it stopped heating. Service tech replaced control and it worked twice and stopped heating again. Now says needs new control panel which tech says they no longer make and this problem was a recall. He said they will either replace with new range or pay me. I call LG and they say they do still make the part but it is on 2-3 week back order and cant tell me if it is different than the one I had that was recalled for design problems. So if I ever go get the new panel, what assurances do I have that it wont happen again? None. This range is a problem and the company should be taking better steps to resolve. Does anyone know if there is a class action suit going on this? I will NEVER buy LG again. Right now my whole kitchen is LG. NEVER AGAIN! Do not buy..... I rate them zero stars but you require at least one to submit so let that be minus one.

My LG washing machine stopped working after 3 months! It is not able to complete a spin cycle and does not drain, leaving mildewy water sitting at the bottom on the washer. We called for an LG repair man who arrived at our home 3 days later. He walked in and pressed a few buttons then charged me $150 before leaving and doing nothing! The machine is still under warranty, yet, whenever we try to call them to actually fix the ** thing they inform us they will be charging us more. I do not understand why LG has a warranty system going, if they are going to charge us for a problem that we have not caused. Needless to say, I will not be purchasing anything with the initials LG from now on, and will do my best to persuade others to do the same. This companys ethics are deplorable. It should be ashamed of itself.

Purchased the stainless steel LG WM 2233H model about 6 years ago. After a couple of years, we noticed a rank smell with every wash. Nothing changes the smell: we drain the stagnant stinky water every 3 loads, tub clean with bleach every 2 weeks, wipe down the interior rubber ring and leave the door open after every wash. A terribly designed product that we would NEVER have purchased had we known the amount of energy spent to maintain it. Buyer beware!! See attached pics of mold inside the detergent dispenser area.

We purchased an LG range with convection/double oven and it was delivered in December 2012. I was at my home in Nashville so I never used the stove until I returned on February 12th, 2012. My daughter did use the stove and it worked fine as far as using the burners was concerned. I am a baker (experienced) and so I tried the ovens and they do not work properly. They are not calibrated correctly and bake uneven and spotty. The oven temp does not work properly. The cakes bake/burn on the outside and not in the middle. Now, the 90-day warranty has passed and I do not know what I can do to get this lemon of an appliance replaced. I work in media and you can bet that I will not be telling the public to purchase this stove. Awful, just awful! I will never purchase an LG appliance again!

I purchase my old LG Microwave Oven Model MVI680ST at Home Depot 2 years ago. The door handle broke. The frame is falling apart in pieces. Have pictures and I immediately contacted LG Customer Support. A representative named Mike was very nice but hes just following orders from chief of command. He said I should contact a service place to have this fixed because its over a year old of purchase so no warranty. He gave me Ref# ** and case would be submitted to tech. Im completely unsatisfied after my experience and my neighbor too with her refrigerator she purchase within 9 months started giving her problems. Why would I buy another LG product? LG does not stand behind their warranty! DO NOT buy any LG product! They simply want your $ and they do not care about customer satisfaction!!! After this experience will go back to appliances GE, Whirlpool, Frigidaire.

Control knobs will turn on with a slight bump. Has burned items on my stove because was caught by someone in my household. Smoke alarms going off and rooms filled with smoke. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn’t take a serious incident for this to be addressed. Im hoping a lawyer will file a class action suit against LG. Costco says they must go thru the manufacture for this problem. Who will pay for my house if it burns down because of this stove?

I have contacted customer service via the telephone and email, but have gotten nothing but excuses. Our 2-year old range is rusting, pitting and the enamel is wearing off from the grates sliding in and out. We have an extended warranty with GE, but they said our warranty doesnt cover the issues. They term this as cosmetic. We have had other stoves/ranges over the years and this has never happened. LG also states that cosmetic issues arent covered. In December of this past year, I wrote a letter and mailed it to a location in New Jersey which online had shown it as a corporate office, but never received a response. It would be appreciated if someone would acknowledge my concerns and receive some restitution. We bought five LG appliances in one week at The Home Depot and spent over $6000.00 and have no problems with the items. I hope someone could help us out!

We bought an LG front loading washing machine from Sears one year ago. It began making more noise on the spin cycle than a jack hammer, and almost vibrated its way out into the hallway. We called Sears repair for service. That was our second mistake! They sent a repairman only to have him make a list of parts totaling more than the original price of the machine. I asked why they dont just replace the machine and his comment was, We dont replace machines! What a joke! So a week later, an entire pallet of boxes filled with parts shows up at the front door. A few days later, two repairmen showed up to put humpty dumpty back together again. Well, that wasnt going to happen that day because, much to our surprise, the repairman needed more parts to fix the problem. So he ordered more parts and we waited another week for him to show up with his magic wand. I tried to discuss the issue with a manager but none wanted to talk with an actual customer. Imagine that! Its no wonder Sears is struggling to avoid bankruptcy. With nonexistent customer service, poor quality of appliances and zero accountability, the end is certainly coming. I only wish it had happened before we bought our appliances from them. NEVER AGAIN!!

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

My dishwasher started beeping and turning off mid cycle. This dishwasher is only a year old. I also have noticed more people have the same issue with dishwashers from LG. I Paid too much money for to be experiencing this after a year of use.

Evaporator defrost cycle and drain hole freeze up: LG design flaw allows ice build-up, which in turn leads to fan damage or stoppage that stops cold air from reaching the upper section. If this condition is not corrected by unplugging the drain hole, the water that normally goes down into the catch pan to be evaporated away ends up dripping through the bottom freezer cooling vents and freezing to the bottom freezer floor. The only way to correct this is to remove the back plastic cover and expose the evaporator coil where the ice build-up must be melted and removed, along with defrosting the drain hole so that water is allowed to flow freely again. Attach a small copper wire to the heating line, which is just under the evaporator coil, and thread it down into the drain hole. This will help to keep the hole open by transferring some heat to the drain hole during the defrost cycle, thus melting any ice that has built up during the cooling cycle. There are some excellent YouTube instructions online on how to remove all the plastic parts without doing damage. Good luck.

I purchased an LG Refrigerator 3 to 4 years ago with Model Number LFC21760ST and Serial Number **. Within 6 months time, the plastic shelves in the top refrigerator broke. The company replaced them with the same shelves after I called to complain. Within 6 more months or so, the same shelves broke again, then the long tray shelf cracked completely in two pieces. I did not call to complain as there was no point in asking for more junk replacement parts. This morning, when I opened the refrigerator, the light box had fallen and the contents of my refrigerator were hot from the two hanging light bulbs. I called the company service number above and was told this is a common problem and theyll come out to fix the light bulb box only, not all the broken flimsy plastic shelves. How can I warn consumers not to buy this product? It is just my husband and I who use this refrigerator, and it has not been abused. This was not an inexpensive product, yet it was constructed with junk materials. Please advise buyers to beware of this LG product line. Thank You,Jeanne

I purchased an LG Dishwasher LDP6797ST on 1/27/18. On 1/21/19 just 6 days before the warranty would have expired the dishwasher wouldn't power on. A day later it powered on but wouldn't function properly. Scared I would have warranty expiration problems, I quickly purchased an additional 2 year extension and sent in a service repair via LG website. Two days later they contacted me and tried some troubleshooting over the phone. It didn't work so the rep said someone would contact me. The repairman contacted me 2 days later and said he needed to order a power board. Two days later he called and stated he was coming to repair. He showed and made the repair and the dishwasher has been working flawlessly. I also have had an OLED TV for 2 years and never experienced any problems with it.

I was told the linear compressor was a good reason to make this purchase. It was not and is a good reason not to buy LG refrigerators. They indicate a 10 year warranty on the compressor but fail to disclose you have to pay for the labor. I am now living out of an ice chest for the second time in 10 months. My advice to LG you know you sold a defective product, do the honorable and right thing and repair or replace at no charge. My fridge is 7 years old inoperable for the second time in 8 months so I am borrowing space in neighbor’s 25 year old Whirlpool. If LG wants my future business they need to clean up their past mistakes.

Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

I was fairly happy with my LG washing machine for one year. Then it that stopped working. It wasnt the typical problem Im told (e.g. pump) and seems to be electrical. Its been 10+ weeks of calls, messages, visits. They have the wrong part listed in their manual so they dont know how to identify the part on my machine they needs to replace (fail). And they wont authorize a replacement of the machine (fail). No resolution, or hope for one, and no one to speak with that can actually help.

I simply cannot stand my front load LG washer! From day one, Ive found grey or rust colored random spot on our clothes and towels, and nothing seems to get them out. What a waste! There are a lot of bells and whistles which may seem nice, but I rarely use them and rarely need them. Never would I recommend this product. I miss my old top loading washer.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

Bought our LG for $1,700 in Nov. 2005 from Carls Appliances, Fairfield, NJ. It broke piece by plastic piece the first 6 mos of use. Clip broke that keeps left door shut. Drawers snapped off. Freezer leaks uncontrollably forming 1/2 inch thick slab of ice on bottom of freezer. Light inside on top of fridge so hot it warped entire light casing & recently burnt a hole in the plastic cap on an almond milk container kept on the top shelf! - (the light is being repaired by LG in 2 days because they lost a class action suit for knowledgeably selling defective refrigerators that could cause fire.) a recall that we (as a registered purchaser) were not notified about by LG.

The washer has a sour smell in it. The little song that plays when your wash doesnt work and the dryer cuts off a lot. Leaving my clothes wet. I have been unhappy with this set since they were purchased. They were more expensive and was certainly not worth it. I would never buy this product again.

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach Time Cycle monthly up until the machine was 16 months old), the last 3 months we have had this random brown residue that streaks our clothes, stains our clothes and we cannot get it out.LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

We purchased an LG top-load washing machine in early Dec. We waited until Valentines Day for it to be delivered! A new machine was needed after 15 years of washing 4 athletic boys & a construction working husbands clothes! Our trusty Maytag front-load machines were going out. I wanted to buy new Maytag machines but I got talked into LG by the salesperson & fellow customers. I will just state now how truly sorry I am for being swayed into that decision because it was 1 of the worst choices Ive made. I cannot stand this machine! Im not exaggerating when I say my clothes come out of the machine dirtier than when I put them in! The clothes dont even get covered in water! I know theyre environmentally friendly, but even when you use the water plus option there should not enough water to get all the clothes wet! I have to physically get my arms in the machine & agitate the clothes.I called the store we purchased them from and of course since they are used they wont return them. I call LG, whose customer service is in a foreign country and the guy proceeds to tell me in a heavy accent that I dont know how to use the washing machine. Its user error. He didnt believe me that the clothes werent washing and continued to argue with me that I didnt read the manual. I asked what we could do to solve this problem & he told me theres nothing they can do. LG... Lifes good... NOT if you own an LG appliance! If you do buy an LG machine make sure you also buy a washboard! Youre going to need it if you want any of your laundry to be clean!

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

I was cleaning my refrigerator. The glass that covers the crisper drawers shattered. It was terrifying. When I called LG, they refused to replace the glass because I had purchased the refrigerator 13 months prior. It was out of warranty. I find this unacceptable. Fortunately, I was not injured by the glass, but I will never buy an LG product again and I will discourage everyone I know from purchasing a LG product also.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

I bought a fridge 1 year ago and it has been repaired 3 times for the same reason. I contacted LG and each time, it was fixed. Obviously, its a bad fridge. I contacted Home Depot where I purchased it and they told me that after 3 events for the same reason, it should be replaced. I contacted LG, they told me that that’s not the case, that it is up to the technician to tell LG that it cant be fixed. What? Dont buy LG. Customer service sucks and they will do nothing except to keep passing you on to someone else and tell you sad, sorry with no action.

My LG Tromm front loader washing machine finally bit the dust this week. The bearing is completely shot and I am ready for a new washer. I bought this washing machine in Feb. 2008, so I have had it for 7 years. I paid 1,000.00 for it then and would of expected it to last a lot longer than 7 years. I think it is too much weight working against the bearings of a front loader. I am going to try for a HE Top Loader now.

I have bought this LG Intello 6.5 Kg washing machine (Product T7066MN) in 2009 for Rs 12,000, and it is just out of warranty, and it has stopped working. I reported this to customer care on 1/9/2012, and the engineer reported a major repair worth Rs 4,000. My concern is the machine is just out of warranty and has such major parts under repair. Is this the quality of LG products? My previous machines I bought had minimum life before coming to repair (6 years). What is the guarantee that if I spend Rs 4,000 now, which is 1/3 the original cost, it will solve all of the problems? I would not recommend LG products to anyone. They just have good looks and no quality.

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they dont function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and wont run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also wont get clothes clean unless you choose water plus. The manual states: Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

We bought an LG microwave in April 2012. Today, March 23, 2013, it has stopped working and appears to have no power going to it. I called LG and was told that since it is a microwave, I will have to drive it to one of LGs repair facilities. The closest one is 40 minutes from my home and only open M-F, which means that I will have to miss work to take it and pick it back up. I will never buy another LG product.

The top-loading washer is less than 2 years old. 2 senior citizens have been using it minimally. The supposed motherboard has crashed. The technician says it ends in the numbers 501 and should be 701, so it needs an upgrade. Called LG and they said so sad, I didnt purchase an extended warranty. I need to PAY to have a defective washer fixed?? I can see if it was something I had abused, or if was used excessively, but this is a DEFECT. Anyone else have any success getting LG to own up?

I purchased my LG #LTCS20220S in Feb. 2015. From the start I had some difficulty with the temp. settings and still do. However, I noticed when I close the refrigerator door that the freezer door pops open. Initially thought this might be causing fluctuations in the freezer because of all the freezer burn Ive been getting on my foods. (The temp. setting is at the lowest setting). It took me a long time to find the correct refrigerator temp setting so food does not spoil. At the lowest freezer setting I am still getting freezer burn on everything that goes in the freezer, including stuff that I repackage in freezer bags or containers (at the advice of LG service rep). What this means is I cannot buy food at the grocery store, like meat, in its original packaging, and just put it in the freezer. In a week, the freezer burns is starting to show up. Ive never had this before with any refrigerator/freezer I have ever owned and Im 64! I have called LG customer service many times. They have sent 2 different service techs out to my house. Everyone tells me nothing can be done, its the design. LG tells me the service techs have to say UNIT IS UNREPAIRABLE before they can file a claim and help me. Its all about the wording used on the service from so beware of that. IF the service tech leaves your house make sure he marks its Unrepairable or nothing will happen! I am going in circles with LG. I am throwing food out like crazy. I am so fed up with this issue that I want to just put this thing out on the curb with a free sign on it! I am still in limbo on this and waiting for a call back which I may never get. Its just not worth it. Nobody at LG is going to be on your side. They make me feel like its my fault! I cant imagine the President of LG repackaging his food before he puts it in his freezer EVERY SINGLE TIME! Like I am doing! Do yourself a favor and support the small appliance store where the customer counts. This is ridiculous and quite a waste of time and money. If I get good service, Ill re-write this review. But as of today, I am not.

On July 10, 2016 we purchased an LG refrigerator model # LFX25973D and serial # 602TRRC1Q486. I am disappointed because the product does not work properly. I have contacted LG multiple times and cannot get a satisfactory resolution to our problems. My first contact with LG was to fix an ice maker issue. LG dispatched a repairman on September 27, 2016. They adjusted the temperature and checked the ice chute, but this did not solve the issue so I called them and they came back out on 10/5/16. We had to call LG back to reschedule another repair order and the repairman was dispatched again on 10/18/16. They ordered 2 parts for the refrigerator, a dispenser ice door and a dispenser motor. The motor was shipped, but the ice door was not available at the time. We waited a couple of weeks and had not heard back from LG so we called them again and told them the work had not been completed due to not having the parts requested. They told us they would reissue another work order. We were expecting the same company to come back out but several days later a different company called to schedule an appointment and they came out on 11/25/16 and determined that they needed to replace the left door. The door was ordered and they came back out on 12/7/16 to do the warranty work.Around the end of December during the Christmas holiday the ice maker started acting up again and due to the holiday activities we held off calling LG until after the first of the year. During the 1st week of January we noticed that ice was starting to form on food in the refrigerator so we called LG again and told them that the ice maker was still not working properly and that there was another issue with food freezing in the refrigerator. We were told to adjust the temperature up in the refrigerator a little to avoid freezing and that someone would be dispatched for the ice maker again. We were getting frustrated at this point and requested that we get a replacement, however we were told that was not an option and that they needed to try to repair not replace the appliance. Each time we had to call there was a 3-5 day period of time to schedule the appointment and then another 3-5 days if parts were ordered, but this particular time we had not heard from a repairman for almost 2 weeks so we called the repair company to see if a work order had been scheduled and they told me that it had not. We called LG again to find out what the holdup was and we were informed that no work order had been scheduled and they would issue one, but it would take another 3-5 days to get it scheduled. I let them know that the refrigerator was not working at all and we lost all the food in our refrigerator due to freezing, including the new water filter that we just installed. LG did send me 2 new water filters to replace the cracked one. On February 3, 2017 we received a call from the 3rd different appliance repair company to come out and look at the refrigerator. When he arrived I told him all the issues we had been having and he determined that it needed a new main board to fix the issue of the temperature in the refrigerator and noted that the sensor was not replaceable. He did not look at the ice maker and said all ice makers have issues with ice freezing together and that I should just periodically open the ice door and shake the tray. He came back out on February 8, 2017 and installed the main board and informed me that if this didnt fix the problem not to call him again because he would not know what else to do. We set a bowl of water in the refrigerator just to check it out and it was frozen in the morning so I called LG again and was told they would schedule another repair order. Once again I asked if they could just give us a replacement instead of trying to fix this appliance as I had no confidence that this appliance would ever be fixed and that I had no intentions of paying for service calls after my warranty expired in about 5 months. Once again I was informed that this was not an option and that they needed to get the repairman on the phone with their field technicians to solve the problem. On February 14, 2017 the 4th different repairman was sent to look at our refrigerator. This time they took the refrigerator apart and at first told me that he felt like it could not be fixed. He said that the damper was staying open allowing the freezer air to reach the refrigerator, but he called LGs Field Support and they supposedly walked him through it and thought that it had fixed the problem. At this point he could not check the ice maker issue since we could not get any water to the door because of the frozen water lines. When he left I put another bowl of water in the refrigerator and several hours later noticed that ice was starting to form in the bowl and that now the refrigerator was showing an error message of F5 on the door. I went online to chat with LG about what the error message was and I was informed that it meant that the freezer sensor was bad and would need repair service. I immediately called LG again and told them that I wanted a refund or a replacement and was put off again. The supervisor told me that if I would hold on she would contact the repairman. When she came back online with me she told me that the repairman couldnt find anything wrong with my unit, we called her out on this and said, One of you is lying to us, because he was here for about 3 hours and thoroughly discussed all the issues he saw. Then she said that he didnt find anything that needed parts replaced and that she had dispatched him to come back out first thing in the morning of the 15th to address the error message. I was expecting a call the next day, but never received one so I called the repairman myself and he told me that he had not been dispatched yet. He asked me if I wanted him to come by to look at it and I told him with all the issues that weve had with LG that without a work order not to come.I called LG back and told them once again that a work order that was supposed to have been issued was not and that I was not interested in any more service calls and that I wanted a replacement. I was once again told that it wasnt an option so I informed the supervisor that their warranty said repair or replace and that after 8 service calls and fooling around with this issue since September that I felt like we had given LG ample opportunity to repair our refrigerator. I closed our conversation by letting her know that if they were not going to replace the refrigerator that I would seek resolution through the court system.On 2/15/17 I spoke with an executive supervisor at LG to let them know that I had filed the suit because I had not received any satisfaction from LGs Customer Service Department. She sent me a link so I could send her a copy of my receipt which I did thinking that maybe she would take care of replacing the appliance and I would drop the lawsuit, however we have had no further communications to this point.

LG he washer do not clean clothes. The design is faulty - and now after I have tried to work with this machine, I give up and learn that everyone is complaining about the lack of water that is used.

I bought an LG microwave model # LMS1271SS less than 2 years ago. The Magnetron crabbed out and now I’m planning to buy a Panasonic. Just ** LG products! Never buy another LG product again!

LG counter deep refrigerator - One year after buying the refrigerator, the motherboard went out. One week later, the board that controls water and ice went out. Now, a year and a half after purchase, the covering over the controls for water and ice have peeled off, leaving a very unsightly appearance. Not worth the money. I would never buy an LG again!

I purchased an LG range on 11/08. I bought the extended warranty plus 1st year warranty from LG. Problem with range reported to warranty company on 12/11. Appliance service company tried to repair on three different occasions, receiving parts from LG. The range is discontinued and the part cannot be obtained from LG. The warranty company does not want to replace as per contract to either repair or replace. I gave LG the responsibility to settle claim. LG wants to pro-rate product because they only guarantee the first year. The warranty company does not want to replace because they cant get the part from LG because this range has been discontinued. I paid $1,799 for this and I feel it should either be replaced or I should be reimbursed for the full amount.

I like how advance it is, its an amazing fridge and fits all my needs with a cooler, water dispenser etc. Its also pretty amazing that it comes with advanced features that many other fridges dont come with, so I would easily pick this company again. Its super easy to use, and get be done easily. I love it and wouldnt pick any other company, I do like the water dispensers, and stuff like that, they tend to come in handy. Its advanced and fits todays era of how things work and run, since now everythings technology based, and everyone is switching to more technical things. LG fridge a will make things feel more futuristic and add a beautiful futuristic vibe in the house or apartment.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

Purchased LMXS30776S/02 fridge from H. H. Gregg in May of 2016, actually delivered in July. We were replacing a 10-year old Frigidaire gallery/professional side-by-side that was difficult to open fully due to our kitchen configuration. Aside from an occasional evaporator fan failure ($10.00 and 20 minute fix for a novice like myself), it never gave us a single problem and was a beautiful unit. The salesman raved about the durability of the LG linear compressor. We opted for a 5-year extended warranty (which is now defunct as the company that services this will not answer customer requests via their web page... which is the only form of contact).It began on 04/16/2019 and ended in the complete lack of cooling sometime around midnight. The fan is running, compressor is running but noisy, no cooling, coils room temperature. I attempted to contact LG, but they dont answer the phone... They send you a troubleshooting email and then refer you to expensive 3rd party repair services once out of the 1 year (criminal) parts and labor warranty. Looking at parts, a compressor for an average fridge (in a kit with isolators, drier, harnesses, valve, etc) is around $150.00 for the average Electrolux/Frigidaire or equivalent. Sure, there is some soldering.The same bare compressor for the LG is nearly $400.00 (because you can charge what the market will bear, forget being fair). The drier is an additional $60.00. Im guessing that installation is basically going to be less than the total of the parts as is customary, and then there is the charge for vacuuming it down and installing the 4.76oz of R134 refrigerant. Not to mention the warped subfloor under our fridge from the ice in the ice maker melting everywhere and the loss of a few hundred dollars in groceries. Again, criminal. There was a class-action lawsuit, however our fridge was brand new when this witch hunt began, so we had no reason to look for such a thing. Now that it has failed prematurely, I learn that warranties were extended for the few rather than the many. All in all, Id like to thank LG for being so classy about ignoring this issue and the customers who paid a small fortune hoping that you actually do get what you pay for or at least be treated fairly when a problem did arise... just to find out that a college dorm fridge was probably a better deal. Thanks, LG. I hope your reputation eventually catches up with you!

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my office shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

I have been using the LG washer & dryer for about 5 years. I am very happy with them and they have been very reliable. No problems at all. I would buy them again. They hold a large load and can handle delicate up to large bulky loads.

We purchased an LG bottom freezer refrigerator through Home Depot. They delivered 2 weeks ago. It immediately started with a loud clattering noise. I was on the phone holding for LG for over 1.5 hours. They finally agreed to replace the refrigerator on June 19, 2020. It is almost 6 pm on June 19th. No delivery. Now I have been on the phone for almost 2 hours, and someone from LG just picked up. He cant find my purchase order number. Wow!!!!

Bought this in 2014. Had never washed worth a darn. I paid over $900 on this piece of junk. The fact that I have to start out on the bulky setting till it fills up, then turn it off, restarting it on power cleanse to get the clothes to move around makes it not so energy efficient! If not used in this manner, the lack of water causes the clothing to rub against each other causing pilling of the material. Doesnt clean properly either. You have to pre treat, and wash 4 times to get any kind of stain out. Im buying a new machine this year and it wont be an LG. What a waste of hard earned money! Im so frustrated!

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

I purchased the LG french door fridge in the summer of 2016. Since then, the compressor stopped functioning after 2 years. I spoke with LG and they were no help and had to pay to service people to figure it out. This past month weve had an awful smell in our kitchen whose source could not be identified. It was only yesterday we figured out it was emanating from the fridge. We checked online for similar complaints and found someone who located it at the back of the fridge. We had to remove the lower panel and clean out these trays filled with thick yellow residue. The trays do not come out so we had to use chopsticks and an entire pack of clothes to clean it out... This is unacceptable to us and we are at a loss as to what to do with this fridge. STAY CLEAR OF THIS FRIDGE!!!

I have been reasonably satisfied with the refrigerator itself. The icemaker is not all that great but that seems to be a common characteristic in most residential refrigerator/freezers with an icemaker. I had the refrigerator approximately two years and the compressor started going out intermittently. It took a week or so for a technician to come and look at it but they did come and look at it and seemed to fix it, although they did not replace the compressor at that time (which is a problem that LG knows about ).Six months later (May of this year) it completely went out on us. And this happened two days before our vacation. It took them ultimately three weeks to come and fix the refrigerator and my children were at home with no refrigerator. We lost approximately $500 in food, with a inadequate food reimbursement of $150. That felt a little bit like a slap in the face after all the problems we had gone through to get the refrigerator repaired. We went through three different technician appointments and the local repair company was both unresponsive and incompetent. When LG was contacted directly, they promised to help but offered no real help in getting our refrigerator repaired sooner. I own several different LG products and I certainly will do more research and be more careful about buying LG products in the future, no longer just taking for granted That their products are of the quality that I would normally expect from LG.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

So my LG stove stopped working I purchased it at Home Depot and 2 of my burners stay on HI and the other two on LO. I contacted LG about and they said there was waiting list. We need to cook and this is unfair because I need my stove. I cannot cook on HI all the time. I am very unhappy with the service because I contacted them and they said that they would take about a week to come look at it. I cannot leave my kids without eating. This is just plain and simple. Its not okay to be doing that to customers. I regret buying this stove for the reason that LG has no responsibilities on their customers.

The refrigerator had a whole lot of space inside of it. I mean I could always fit two or three gallon milk jugs in there. It also was really quiet so you could never hear it like some of the older less efficient refrigerators out there. But to improve the refrigerator I would add water filters and a water dispenser. I would also add more freezer space because people freeze a lot of things like meats. Also, I would give it Bluetooth capability with a tv screen next to the water dispenser. Otherwise LG has indeed met my expectations. When they show off they really know how to make appliances look good. I think what they do and what they are good at is keeping things simple. Sometimes, these other brands have too much going on that it just doesnt do it for most people.

I sure wish I came here before purchasing my LG LFXS29626 refrigerator... As has been noted, a little over 2 years (gee, theres a 2 year warranty... hmmm), the fridge died. puddles on the floor, which I thought might be from the water filter, began forming... Before I realized it wasnt cooling, $500 worth of food had to be tossed into the trash... 1 week later, a service guy fixed it (replaced the compressor, added coolant)... it now rattles, and it isnt cooling... they are coming back again on Weds (5 days from now) to try to fix it again... I dont have much faith. One thing I will say... CALL LG. They covered the labor and the part, despite being past the 2 years. Dont let them tell you theyll cover the part but not the service, as this problem is PREVALENT, and they are (Im sure) just trying to avoid a class action lawsuit at this point.

The compressor went out. We were gone and lost everything in the refrigerator and freezer. Fridge was only 3 years old. Checked reviews at this point and found it is a known issue. The repair people have had my refrigerator for 4 weeks. They have replaced not only compressor but numerous other parts. I am afraid to get it back.

We bought a LG manufactured french door refrigerator from Sears in July of 2015 and it failed July 2020. Beautiful fridge to look at, but thats it. Firstly the freezer can no longer keep ice cream and certain other products. Secondly, the slim-line ice maker located in the door will not dump the ice in the container. Thirdly, the mullion (between the french doors) will not operate properly. The Sears technician came today found that the COMPRESSOR is failing and the BOARD is no good. To replace both will cost me about $900. He said LG is aware of these COMPRESSORS failing and that there is a class-action lawsuit against LG. My previous Sears refrigerator (manufactured by Whirlpool) lasted over 20 years. I have a number of LG products in my home, a television which works fine, two computer monitors which work fine, three window air conditioning units (two 8000 btu units and one 18,000 btu unit purchased in 2007). The COMPRESSOR on the 18,000 btu unit has been out for the last 7 years. I will no longer buy LG products.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

I have been without a refrigerator for 2 months. We live in the KC metro area and there are only 3 repair companies certified by LG. It took them weeks to come out as they were booked and then we had to order 2 parts of which both have been back ordered. Maybe I am spoiled but 2 months without a refrigerator is a long time. I called customer care and indicated I think they have a supply vs demand issue. Obviously they have a bad product if you cannot keep the parts in stock to repair. I also have a dishwasher, washer and dryer by LG. The dishwasher is awful and so far the washer/dryer have been fine. I need to find a new brand before we update our kitchen! Based upon repair time alone they are not worth it!

I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.

I bought an LG side by side refrigerator for my home. Recently, I am a divorced single mother of a 2 year old, trying to start over. Here it is, one and a half years later and my fridge totally thawed out all of my meat in my refrigerator. My milk is spoiled and all of my meat and vegetables are rotted and ruined. I am barely scraping by paying the bills, starting over again and I should not have to be buying a fridge after a 1 1/2 years. This is ridiculous. Customer services are good in telling you that your warranty ended at 1 year and that is it. No, they have no sympathy. If it wasnt for good friends letting us eat with them for the next two weeks when I get paid, we would be without food. I cant buy groceries twice. I cant buy refrigerators twice. This is ridiculous! I am telling everyone not to buy anything LG. Beware, some Kenmore refrigerators are made by LG now too.

Buyer beware!!! LG Appliances are horrible!!! I recently remodeled my whole kitchen and liked the way the black stainless steel appliances looked. I’m usually a Maytag fan but they didn’t carry the black stainless steel so I went with LG. HUGE mistake!!! The dishwasher is junk in less than 3 months. The dishwasher needed a whole new power board. After dealing with customer service and getting the runaround I finally had my dishwasher fixed after 3 weeks of non use. Now here it is 6 months later I’m having the same problem. This time customer service is worse. They sent the work order to 3 different places that don’t come to my area, spent hours on the phone and I’m already 2 weeks without a dishwasher and still dealing with this problem. This is a thousand dollar hunk of junk! That’s not the only problem the 3rd rack is useless, it doesn’t dry your dishes, it takes 2 hours to complete a load and everything is still wet, the tines are flimsy and always fall over causing you to break dishes at times, it’s always humid inside the dishwasher that creates an odor all the time and I pre rinse my dishes and clean the trap regularly. I have nothing nice to say about it except that it’s nice to look at and it’s quiet. Especially now because it doesn’t work! If you value the opinion of others and the reviews you read do not buy LG! I’m already Experiencing problems with my stove and my fridge has dents in it from just regular use. It’s like it’s made out of putty you look at it and it dents. LG should stick to making TVs. I’m highly disappointed and can’t wait to replace all of my appliances with Maytag!

The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

Great looking dishwasher, but dish racks are shaky and easily fall off tracks. Very quiet operation and dishes get clean and dry. Easy to clean. Very satisfied.

Machine does not fully drain, allowing a smell to build up and be washed back into your clothes. Difficult to clean debris from drain holes in rubber seal. In the event that you need to drain the machine, there is no drain function. It needs to be manually drained from a tiny hose at the bottom of machine. And for us, that meant into a hose, through the garage and down the driveway. Look for a drain feature on my next purchase!

The coating on my LG Refrigerator water dispenser started to bubble and then just fell off, looking like someone damaged it. This happened only 9 months after buying the fridge. I tried to get some explanation and help from LG but they said I damaged it and that it could be fixed only at my cost. So my advice, buy a different fridge. IT is not worth the money or your time. I am sure other companies have better service and products. Never will I buy another LG appliance again.

LG countertop microwave oven completely quit working after 3 weeks. Customer Service said I could get a refund but its now been over 3 months and no refund. I had to write 2 letters and make numerous phone calls - LG is a nightmare to deal with. Their customer service people are barely understandable over the phone, and they never follow up on any of my letters. I just emailed the company again and now they are asking for the same documentation already sent them. I had to file complaints with the Better Business Bureau, the FTC, and the New Mexico State Atty General. The next step will be to sue them in small claims court. This has been a huge waste of time and frustration. I will never purchase an LG product again - a very unprofessional corporation who do not honor their warranties.

****Buyer Beware**** Please do not ever buy an LG Appliance! Their 10 Year Warranty isnt worth the paper it is printed on. Our dryer stopped heating after purchased new July 2017. Customer service is absolutely deplorable, with hour long wait after talking to someone about the problem, flat out lies, being given the runaround, promising service appointments and no one shows. Being told LG was in negotiations with a repair vendor in my area and that we should receive a call back within the week. That was 7 days ago. No one called.Called back - another hour of being on hold. Then being told that the 1st service center declined our service appointment so it was being escalated to their 2nd service center. Why was my service declined? No one can say, but supposedly/hopefully the 2nd service center can accomplish what the 1st service center was unable to do - schedule a service appointment. Oh yea, I should receive a call back in 3-5 days from the 2nd service center.After 2 1/2 weeks of the runaround and lies from LG, I am done trying to have the dryer repaired under warranty. I am biting the bullet and calling a repair service to repair my 9-10 month old dryer out of my own pocket. I also would like to note that our case is not an isolated one. A google search will reveal several horror stories identical to mine! Dryer stopped heating and a completely worthless LG customer service experience.

I bought an LG refrigerator model LFC20760SW. Just after the warranty expired, both gaskets on upper doors went bad. I had them replaced. Now exactly a year later, gaskets are bad again. I was told by a repairman that this is a constant problem with this model. I think LG should have a recall. I will never buy another LG product.

My husband and I purchased what we thought was a beautiful new Refrigerator but after only exactly 3 yrs we werent very happy. Everything in the freezer defrosted and the coldest the refrigerator would get was 40 degrees and the freezer was 20 degrees. We needed a new compressor and dryer both of which were covered under warranty but the service call and labor cost us $400.00. Not happy.

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 1400. Revs. Clothes are tangled when washing. It was ok for two weeks then it started rattling. Would not recommend this washer.

I bought an LG LDF5545ST Dishwasher on March 26, 2017 from Lowes. Within a month the dishwasher started to smell so bad we thought there might be a mouse or something in it rotting. The dishes also were not coming clean or getting dried fully no matter what we did. I called LG and did everything they told me to try and it did NOT work. Do NOT buy this dishwasher, I am trying to get them to take it back, they are saying its been too long but I am going to do everything I can because this is disgusting, I cant even tell you how bad the smell is. Im going to schedule a maintenance person to come when the smell is at its worst.

LG Range LRE30453St/01 - Stove is 2-1/2 years old. Needed a Board, took 6 weeks, nationwide all facilities were out of stock. Then needed a heater element. The ACCESS panel for the heater element was never cut out on the stove, so this was very time consuming to cut myself. Customer service would not help me with any of these expenses and inconveniences. The wire on heater element runs way too close to back of stove and they are not insulated. How this passed UL I will never know. The product is poorly built, difficult to work on, and possibly dangerous. My formal complaint was issued with them, case # **. I was told I could not be helped by them in anyway whatsoever.

I purchased the microwave in 2018 and the mount at the top has fell apart and will not stay in place. I have had it serviced several times. It is a piece of junk. Wish I had never bought it!

I paid over 1,500.00 for a LG refrigerator LFC23760ST just three years ago. Its the last time I will ever buy LG products again. They carry just a 1 year warranty and will charge me an arm and a leg to replace any parts that I need. The circuit board went out and I was told that its $400 dollars just for the parts to fix it. Why do I need have to spend $500 plus dollars on parts on an appliance that is only 3 years old?I have a Whirlpool refrigerator in my garage that sits out in the heat and has been out there for 15 plus years and I bought it used... And it still works. If they are so confident in their products, make them last for more than 3 years. Im upset that this happened but if they carried a warranty that replaced and/or fixed my problems, it would not be as bad. But when I call and to get my refrigerator fixed, its a like buying a new one all over again. Like I said, this will be my last LG product I will ever buy.

I purchased 4 French door model (LMXS30776S) from Best Buy in 4/2018. First compressor went out 6/2019. Second compressor went out 3/2021. Been without refrigerator since then. Bought extended coverage through AIG. Been waiting on parts, finally came in and was installed on 5/13/2021. Fridge section still not working, freezer worked for about 6 days then started not freezing. Repair shop has ordered more parts to replace parts already replaced. Talked with AIG, Best Buy and LG, no help. Im ready to go buy new refrigerator and I will never buy another LG product or buy from Best Buy again. Dont know how these companies stay in business with poor customer service. I understand ordering parts but over 2 months without fridge is ridiculous.

Purchased LG French Door M/N LMXS30776S/03 during Best Buy Labor Day sale September 2016. Purchased Geek Squad coverage, because, hey $4k fridge, that would suck. Immediately noticed $5/month drop in electric bill. Great start! March 2017 I start hearing noises that werent there for the 1st 6 months. Call up Geek Squad, they send someone out immediately. They diagnose problem as compressor, which they are not allowed to touch. Call up LG. It takes me 5 calls over 2 weeks to get a technician to come out. April 2017 tech diagnoses that the noise is within normal range, no fix available. Early August my daughter starts complaining about warm cheese in her sandwiches. No one else complains in the house. Late August I learn that I had sent my daughter to school with spoiled milk (I informed her before she drank it). Thought maybe it might have been older milk, but I was pretty sure it was fresh. 2nd Monday Sept. I touch a Gatorade that had been frozen and moved to fridge door and it is warm to touch. I take an instant read thermometer and plunge it into various food and drink and measure temperatures of 57, 57, and 51 (drawer) deg. F. Call LG. Am told it will be 3-5 days before I am recontacted by an LG tech. Sept 12. Call Geek Squad and the next day I have someone out who diagnoses that the compressor is not working. Buy ice cream because I thought the freezer was working as it frozen some leftovers on Monday. Alas, the ice cream is pretty much just below melting point. Sept. 13, 2017: Waiting to hear back from both LG and Geek Squad to see what path to take. Geek Squad has been incredibly responsive. LG, not so much.

My 2-door side by side refrigerator is only 4 years old. The inside back has hairline cracks all over it from top to bottom. The plastic handles and door shelves are all broken and duct taped. I called and text them and all they say is how I can purchase new ones. That will never happen. I will never purchase LG again. Its not like my husband and myself ever abused it and we are the only 2 people that have ever touched it.

I love My LG electric single oven slide in range with probake convection. It is so easy to use and cleaning it isn’t a hassle like some ovens can be. My last oven never wanted to come clean. I also like that it has gliding racks and the infrared grilling system. You won’t be disappointed!!!

I like the ice machine, water machine, double doors, Auto cooling, auto temperature, but it wasnt that special. It could have been better to me. The temperature never worked. It would get hot randomly. It would leave water. It would get really cold one day then hot the next. It was cheap and lasted only a few years. It would last longer the warranty was bettering dont like it. I wasnt a fan after the first year and it didnt have a for what Im paying for it. I could get a better fridge. It wasnt the best and I should have put out more money to get a better one. It was pretty low and to me it could have been higher and it could have been up to standards and to me it was not and some reason it didnt last more than 45 years and to me thats pretty low for your fridge raider. But it has a great warranty for the last at least 10-15 years. I didnt think it would crash so soon but it did. I should have put more time and effort let alone money into the fridge that I was purchasing.

The ice machine built in to the door is awful. If you dont use it on a daily basis, the ice cubes freeze together and none will come out. This is a CONSTANT problem. I asked about it and was told it had been fixed. I feel I was lied to.

I would like to inform you that I am using LG home appliances past 15 years, like TV, Refrigerator (LG-225BEDG5), Washing machine (T7267TDDLL), Microwave Oven (MH-6340PS), Split AC Inverter Type 1.5 ton etc. I have purchased the Refrigerator in Dec 2012. While defrosting the fridge normally melted water coming into the plastic tray which fitted above the compressor and it will help for cooling the compressor. In this model the compressor is mounted in a IRON RECTANGLE TRAY and water overflows from plastic tray and enters the IRON Rectangle tray and it get RUSTED due to accumulation of water. This will lead to compressor falling down and damages the product.In view of the above, to UP KEEP the GOOD WILL of LG Name and product kindly look into the matter in deserving seriousness. I suggest that present positioning of THE RECTANGLE PLATE BE REVERSED and mount the compressor on that, so that water will not be accumulated in the tray. Normally since this part is coming behind the refrigerator, this defect will not be visible before it is too late. This is only a suggestion for your consideration, myself being a regular customer of LG (Life is Good) brand.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

Our fridge broke after 5 months. We had the repairman at our house 4 times over 6 weeks and fridge still was not fixed. Called LG customer service many times and explained that our fridge has not worked for 6 weeks and we have 2 toddlers and no one was able to help me. Many different customer service reps told me they would put it my request for a new fridge but it would be denied and they were unable to help me. After asking for a manager, I was put on hold for 45 min and then disconnected, this happened 3 times and no one called me back. We were also promised the max amount for food spoilage and after finally agreeing to give us money back for our fridge, LG told us we no longer qualified for the food reimbursement so we lost hundreds of dollars worth of food (over the course of fridge braking 4 times). This was the worst customer service I ever experienced in my life and for that reason, we will never buy an LG appliance again!

We have a LG LFXC24726S French Door refrigerator that started dispensing water on it own. Fortunately we were home and able to stop it in a few minutes. We got about 2 to 3 gallons of water on our wooden kitchen floors. If we had not been home, a very different story. Has this been an ongoing problem with LG? Does not generate much faith in this company.

Purchased LG product in November 2014 and it did not even last 5 years. Compressor is not working and cost of labor to replace is over $700.00. LG will only assist with cost of repair for 36 months. It is evident that LG does not produce quality produce. If LG invested in a quality product, then LG would stand behind its products and company would offer assistance if their refrigerator stopped working after 4.5 years.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

LG front load washer. The counter weight is broken, a peg on the drum is broken, bearings and shocks messed up. This washer is not even 2 years old.