Our 4 year old LG front load washing machine started making a lot of noise during the spin cycle. We contacted LG who referred us to call an Authorized LG repairman. Well after a $100.00 service call that lasted about 30 minutes, we were told that the drum bearings were bad and not covered under the warranty and the machine would probably not be worth repairing.I will never buy another LG appliance again. It’s no wonder why LG has such a low rate of repairs on Consumer Reports magazine because their machines are not worth repairing!

The LG washer WT7100C leaves a soap residue, lint, hair etc. on all dark clothes washed. I use a timy amount of liquid soap, on third brand, re wash with no soap on speed cycle and may come out with clean clothes. I called the company and they sent a repairmen out who has seen the same problem before, replaced all boards, checked all fittings, etc. all to no difference in cleaning. The washer is 15 months old and I would throw it if I could lift it!!! Just purchased a Samsung for another house I own and have no problems with it. A pleasure to use.

I’ve known about LG for a long time and I like the door within door feature of the refrigerator as well as the bridge section with the long, narrow door. You could put something real wide in the fridge. The quality is good even though I had an issue to begin with. I travel for work so it’s hard for me to know when I’m gonna be home. Scheduling was hard but when I was home for a week and did schedule, I never got a callback from the technician on when they were gonna come out. It was dropped so, it was another month again until I was able to call and find out what was going on. Then it was still a few days later. But when they came out, they did a great job. So, I had no complaints and I’m gonna be buying one for my new house.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

LG RANGES, oven temp sensor fail x 2. This is a real issue with this range. When the Sensor fails the oven temp will climb until one your food goes into flames and glassware blows up. Or you will get a error message...by this time the oven is well past 600 degrees. Wow, I can not believe someone has not been injured due to this poor design.

We bought 5 LG appliances in April of 2010 and had them installed in August same year. So far we have had to have the wall oven repaired twice after only 3 years. After the first repair it broke down again within 7 months and we were told the warranty for the new part was only 6 months! Trying to get a second repair took over a month of angry phone calls just to try to get a LG certified repair shop to even book an appointment! When contacting customer service they will not let you speak with any sort of management/supervisory personnel and there is no way to receive an address for a letter of complaint. Our convection microwave also stopped working after less than 3 years and had to be replaced at the same time as the second oven repair. Should have been done with the first oven repair but could not get the part from LG in time and they were going to charge for another service call!Side by side double drawer bottom mount freezer refrigerator hasnt had the water dispenser work for a couple years. Their top of the line dishwasher has been having grinding sounds for over a year and this week is now on a continual run cycle no matter which cycle you request, just does not stop as well as having the loud grinding sound the whole time it runs whether 2 minutes or 20 hours! Just waiting for our induction cooktop to be the last of the appliances to quit, should be coming any time now! It astounds me that consumers can pay top dollar for products and get lower than average results with the products and customer service. Trying to speak to anyone within the customer service center is a lesson in how not to conduct business, and not being able to have a contact address or email or phone number for customer complaint is infuriating.

I purchased the microwave in 2018 and the mount at the top has fell apart and will not stay in place. I have had it serviced several times. It is a piece of junk. Wish I had never bought it!

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

Always out of balance. Cannot wash a small load. Doing a bath robe? Better buy 10 of them so the machine is full otherwise it will not wash and will go out of balance. Have a blanket to wash? Sorry, you will need to wash every one of them in the house because the machine will go out of balance if you have fewer than 4-6 blankets. Forget about washing your bath mats with the waterproof, non-slip backing as those are not recommended to be washed in this washer. Just throw them out every week and buy new ones. Plan to spend hours every week staring into your washer waiting for it to go out of balance because if you do not babysit this machine, it will empty and refill, empty and refill, using hundreds of gallons of water in a futile attempt to rebalance the load. Would write more but my LG washer is out of balance again so I have to go.

If I could give this washer 0 stars out of 5 I would. I bought the washer in January of 2018. I used it for about 2 weeks when it started banging and sounded like it was going to come through the floor. I called LG and they sent out a service tech to come look at it. The balance bar was broken and numerous other parts had to be replaced, and of course one was on back order. We finally got it fixed after almost 3 weeks of it being broken.Now we are in April of 2018. The washer starts to shake again & make the same noises as before, only this time I have leaking all over my floor. I call LG again to see what can be done. I talked to 3 different people, was on hold for almost 2 hours, the last person being a manager who was rude, and very unhelpful. I ended up scheduling another person to come out to diagnose the washer, of course a week and a half out. The technician comes to diagnose the washer on a Monday, I dont hear anything back from them and on Wednesday I get a text from LG saying I have a repair order for yet ANOTHER appliance repair company. I call to see what is going on and LG states that the first appliance company said the job was too big for them and their company is not able to do it (this was a company that LG hired).They hired another appliance company and again, they are more than a week out with scheduling. After talking again to LG they are not scheduled to come FIX it, but to diagnose it. This is after I talked to the first appliance repair company and having them tell me that the washer needs to be completely rebuilt and that the LG engineering department told them that there is over $500 worth of just parts. At the end of my phone call I asked to speak with someone higher up, and they stated someone would call me in 24 to 48 hours, and of course 24-48 hours later, no phone call. I am BEYOND frustrated with LG. I have been without a washer for longer than I have actually used mine. I would NEVER buy this washer again, let alone another appliance from LG. Their customer service is terrible and it has been a highly disappointing experience dealing with LG.

Well, it seems that every time I turn around now something goes wrong with my machine (LG washer). At first, I thought it was the best investment ever. After the warranty expired, it seemed that the rubber that goes in front of the machine that seals the door closed has a slit on it. New part would be around $100.00 plus labor. It seems that we need to have someone out here all the time. We just had it repaired because the computer needed to be reset. We have had it serviced 4 times. Really, why are they so expensive if they are going to need all these repairs after 4 or 5 years of purchase?

From the very beginning, the freezer door pops open slightly when the fridge door is closed. It isnt always noticed until water puddles up on the floor. The hose to the ice maker has been fixed 7 or 8 times because it keeps splitting. The ice maker jams up and wont release the ice. Today, I woke up to water all over the floor. There was no power to the whole unit. I checked the outlet and there was power. I cant get a hold of a repairman.

You HAVE to clean the dishes before running the dishwasher or they will not get clean. We bought repair or replace insurance: all that is good for is having parts replaced because they will not replace your entire unit... They spent one yr. putting new parts in this new dishwasher. The man sent makes me wonder if LG even knew this was going on! They were not much help.

I purchased an LG washer and dryer combo from HHGregg on 11/06/2011. I purchased the extended service plan for 5 years at $129.99. They use A&E Factory Service. The washer shakes real bad on the spin cycle. Tech has been out 3 times in 1 month and my washer is still not fixed. Who is to blame, HH Gregg or LG or poor service tech? Now I have $2,000 worth of appliances and still have to go to the laundry.

I recently bought LG WD1275QDT, found disappointing not unto expectation for the price range. Not recommended (but company suggests) for liquid detergent use if you use pre-wash, Main-wash detergent will leach into pre-wash and left nothing for main wash (Media has better design for dual use). If you open detergent tray risk softener leaching into wash (bad design). Rinse and wash water inlet is same. Expect more soap may leak every time. Also pipe is corrugated may hold detergent. Takes long time to wash. 2-3 hr is most common option (I found time being wasted between cycles, NOTHING is optimized may be company wanted to use all possible rotations of inverter control). Load sensor will NOT help to optimize/help select correct detergent according to load because 1. Reading not indicated 2. You have to put detergent before start (waste of technology). If paused door opens after 2 mins and machine switches off after next 2 min (very bad). Sometimes door doesnt open even after pause or power off??? If you pause 2 times machine switches off, have to start over again (Software bug?). Machine has option like selecting pre-wash, spin, temp crease care, intensive but they have to be selected before, change of mind. No way.

Purchased fridge 1/1/2016. After 3 months we had to have it repaired because ice was forming on fan, they also had to evacuate the system and add freon. Took a few weeks for that repair. At 7 months old it stopped cooling (compressor went bad). Lost $250 worth of food. We had to use one of their authorized servicers due to the warranty and it took 2 weeks for a repair. Almost 3 years to the day after having replaced the compressor, it went bad again. The part is covered, labor is not. It will cost me $300+ for the repair and another $200+ for spoiled food. I should not be spending this kind of money to repair a $3000 refrigerator after only 3 years and 7 months. I have read numerous reviews and this is a very common issue. There have been several class action lawsuits and apparently LG is aware of the subpar performance of this appliance, yet still sells it.

The refrigerator was everything I wanted, french doors and bottom freezer, but after a year or so the ice maker started to act up and instead of cubes, it was more like clumps of ice. This has been very frustrating.

I purchased my LG Washer and the entire area around the bleach spout is rusting on and underneath. Its truly crazy they get away with selling such a cheaply made product. Anyone thought class action yet?

Initially, I had a pretty old top loader washing machine 16 years old (NOT LG) and it worked perfectly - actually loved it and all of my clothes came out clean and perfect! My husband thought hed surprise me with a VERY EXPENSIVE, brand new $2,500 LG front loader washing machine and dryer from Best Buy. I didnt even want it because our older set was fantastic! In any case, heres where all of the problems started. I should sue LG just for all the fights and yelling I did to my husband (ha ha) for this piece of CRA-!!! Now all of the problems. Immediately, everything smelled like mold, especially the towels (even though, we did the bleach wash as suggested and left the doors opened), SO MANY RUINED CLOTHES (almost every day our clothes got holes and rips) - I threw away about 5 pieces of clothing a week & it actually became a joke of everyday showing and telling my husband about another item I have to throw out because of the stupid washing machine. Also, even though, I dont use bleach when I wash, the lame bleach cleaning cycles later ended up leaving horrible bleach marks on our clothes. We owned the LG washing machine and dryer for about 1 year and I left it when we moved to our new home, my headaches are now over. Now I have a very old top loader washing machine (NOT LG) and my clothes get clean, no more holes, stains or moldy smells - I love it! Also, no more yelling at my husband :o))) Side note: We also had a LG flat screen TV that we purchased from Costco - it completely died after a few years. What have I learned: NEVER BUY LG PRODUCTS - PIECES OF JUNK!

We were building a new house and were looking for appliance packages. We really liked the appliance package and LG refrigerator because it had this cute little window in the door. It was a good price as well, and we liked the refrigerators features. The little window in the door is my favorite. The refrigerator has French doors and I can open just that part, like a little window door, of the top door and keep stuff in there. We had some issues, though, with the water dispenser on the front of it. The repairman called it a continuous water feature. It wouldn’t shut off when you press your water on it. It kept going on with water or ice until you locked it. So we had to have it repaired probably within the first month we had the refrigerator. But since then, it has worked fine. I’m pretty happy with my LG refrigerator.

LG washer - Its not a high efficiency, energy-saving washer if you have to wash everything twice. In particular, it puts large, yellow spots on my sheets that werent there when I put them in the machine. I just use Tide, Downy fabric softener and a little bleach. When I take them out, there are weird spots nearly every other time. Not worth it.

Love everything about this fridge, except it is so deep I can’t reach back....I’m 5’6’’ and to back of inside is DEEP. Other than that I really like the adjustable shelves, ice maker completely concealed in door, ability to have crushed ice, that is really crushed, middle drawer being temperature adjustable, and the large freezer. Outside is smudge proof and easy to keep.

We bought our LG front load model WM2487HRM in 2008 and about 6 months after, it started shaking so bad that our whole house would shake. My husband put some vibration pads under the feet and these seem to help for a long time. However, the mold and regular cleaning has been terrible. In the last year, we have been using only the low spin with only using light loads. This seems to elevate the washer moving a foot, however, it now moves about a foot with all three. The low spin, only putting in half load or less with the pads under the feet as well. There are other problems too. The washer will leak from the front. The washer will sometimes not get the soap into the drum. We have tried all of these options because the set cost $3,200.00, which is ridiculous considering our problems. It will cost $800.00 to $1,200.00 to fix and at this point, we will wait and buy another. But not the same brand.

Purchased model LFXC24726S/00 November 2014. Had to be serviced January 2015 due to excessive ice buildup in freezer. Time frame was 5 wks d/t, part not in stock, reorder wait & install. 8/1/18 fridge dead. Told 8/14 would be soonest tech would be available to come out, diagnose, possible order part if not available then repair...2+ weeks with no working fridge. Told I could rent one in the meantime and be reimbursed at 25% of the cost of my fridge. Seriously?!! Lost food, utilize insulin (requires refrigeration), had to purchase a new fridge ASAP.I don’t about anyone else but I don’t have $2200-$3000 lying around for new fridges every 4yrs. Totally unacceptable! I will NEVER purchase another LG product again as they are not supported by the company once you get them in your home. It was suggested that I have it moved into the garage after I get the new one & allow them to repair it. Why the hell would I do that? I don’t need 2 fridges, I just need 1 that is reliable & works!

Bought LG appliances for our new home a year ago; love the refrigerator & stove, but hate the dishwasher! I too, wish I had researched this website before purchasing. The dishwasher does get bad odors occasionally, & my husband checked the filter in it, but it was clean. I put a cup of vinegar in a wash cycle of dishes & it went away. The reason there was no food in the filter is because we thoroughly rinse, almost wash, the dishes before we run it 1-2 times a week! Very disappointed in the cleansing of the dishes! If a knife had mayo on it when put into the dishwasher, even a small amount, its still on there when it comes out! Doesnt clean coffee stains out of cups, either. I would never buy another LG Dishwasher or recommend it! It is very quiet, but I would trade the noise, for clean dishes! No other problems so far!

After less than 3 yrs. the Sears Kenmore Elite died and we lost over $400.00 in food. It took 6 weeks to even get a repair man to service it with new parts from LG. 3 days later it died again now it is taking another 2 weeks to have someone look at it again. Life is not good. I will never buy another product that is made by LG. I had to buy another fridge while this one is in my kitchen taking up space.

Updated on 01/03/2020: This is an update to my review from 12/26/2019. LG responded asking for my model # phone number etc and they would get in touch with me. They did, and told me the repairs would be covered. Great, I thought. Unfortunately the LG certified repair tech verified the parts are still not available to repair my fridge and they do not make the parts so there is no way he can repair my fridge. I have now been without a fridge for over a month without LG standing behind their 10 year compressor warranty. I have now spoken with over 8 different people in 3 different departments and nobody in LG customer service knows how to proceed.Original Review: The compressor went out on my LG French door refrigerator. LG sent a tech to fix it, and the tech stated LG no longer makes the parts for my unit even though the compressor is still under the 10 year warranty. I have spent 3 weeks without a fridge and about 6 phone calls with LG and they are not standing behind their compressor warranty. Im not sure how JD power rated LG so high with their know issues of failing compressors.

So very angry with LG refrigerator, we had bought our fridge exactly 2 years ago and all of a sudden it stop cooling. We have called LG numerous times and all they say is, We will send someone out to fix it. Well we wait for these repair companies to come and when the day gets here they reschedule. So we lost a full days of work waiting on these guys. This happened four times that they reschedule. So we call LG and they just give you the runaround. We have been out of a Refrigerator for going on 2 months. We finally got fed up and requested a new fridge. We spent 1600 dollars on this fridge and for it to go out in 2 years. I have an old fridge out back that has been working longer than I have been alive. DO NOT BUY AN LG REFRIGERATOR. They will not help you whatsoever.

My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

I purchased both LG washer and dryer in February 2009. I have been having problems with stinky clothes and mildewed foul smelling towels. I have tried all of the recommendations provided by this so-called company (LG), however, nothing works. I cant leave the door open on the washer. I have small children. Running the washer on the sanitary cycle with only bleach or only vinegar or only ammonia doesnt solve the smelly problem. My 11-year old has asthma and everybody knows asthma and mold dont mix. I am very disappointed with you, LG. Shame on you!

We have had LG for eighteen years and only one belt broke during that time. Full loads dry with 35 minutes and there are several options for both temperature and time to choose from. Also very quiet.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

I purchased an LG French door refrigerator Model #LFX25991ST in Feb of 2013 and have yet to use ice from it. The ice maker freezes up and will not dispense. It also leaks water around the edge of the ice maker and now there are water marks on the front of the fridge and freezer door. They keep giving me the run around. They have sent people out 3 or 4 different times to fix it and it still does it. Am very frustrated. Worst $3000 purchase I have ever made.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

We recently bought our first home which had brand new LG appliances throughout the home; great! Major upgrade we thought. 2 months in and the freezer portion of the fridge has failed and the microwave has too... Only to find out were not covered by any sort of warranty as we were not the initial purchases. Very frustrating experience after settling into our forever home. Do not buy LG for ANYTHING. Anticipating the failure of our washer and dryer as well.

We purchased an LG French Door, bottom freezer and all the other LG matching products in advance of moving into our new home. Refrigerator, Double Oven, Cooktop, Dishwasher and Microwave. This last Fathers Day the refrigerator did a meltdown during the festivities. By the time dinner was over, so was the refrigeration abilities of a 2 year old $2500.00 appliance. We had purchased a 5 year protection plan. We called the Home Depot with all the paperwork, account, model numbers in hand. After the typical automated system trying to get you to do everything on-line we were finally in contact with someone who pretended to be interested. After the painful research in order to verify our warranty, the finger was pointed at LG. During the transfer to LG and pushing all the buttons to get me to the right department, someone eventually picked up the phone and hung up on me. Back to the Home Depot warranty line, wading through their automated phone system and again on line with a human who gave me more information that was neither warranted or needed, told me that LG would have it fixed in 24-48 hours. I was happy for the moment. Finally, again through the automated System and long wait “because of the virus” I got to speak to someone who again had to verify the existence of our warranty. Oh boy, this is how I wanted to spend my life! I explained, the purchase, warranty, model number, code inside the door, yes it was plugged in, yes the light came on, yes the ice maker had no ice, no there was no cold air when I opened the doors and no the water dispenser was not providing cold water. Yes it was really broken.Three days later, an appliance center 50 miles away called in a very non-English speaking voice called me to confirm that I “had a refrigerator LG that is not working and can be repaired” Yes she did say “refrigerator LG”, if I set an appointment and paid for the repair at the time of service and would have to call LG for reimbursement after the repair. This offer and the person didn’t sound like a viable and credible situation. I asked if they were following up on my Home Depot Claim... no answer.I called Home Depot, went through the automated system again and they said to stay away from this offer and wait for LG To call. And they were so interested, they assigned a “case manager” to my claim, oh boy. My “case manager” called, we went through the whole story, again, and she assured us that she was “on the case”.Two days passed, the mysterious appliance repair shop left an automation voice mail, “We can fix your refrigerator if you call us and authorize us to order the parts. The parts will take about a week to arrive. We can then set up a service appointment”. We called our “case manager” went though another automated system asking us if we would rather find what we wanted “on-line” waited and finally got a real person. Asked for Ashley to which we got silence and “do you know what department she’s in?” More time another explanation of the story and then finally Ashley’s phone rang, and rang and rang and then Ashley’s electronic explanation of how to use the Internet to get answers and how to leave a message for her and she would call right back. She did, seven hours later. She then came to the realization that we had lost all of our food, drinks, and no refrigerator at all! For the last six days. It’s Friday night, but before she goes home for the weekend she’s going to “send an email to our local Home Depot to see if they can let us borrow a refrigerator on Monday” Assuming that we can easily do without a refrigerator til then. I asked if this week long period was typical of the wait for service? She said “unfortunately this isn’t very long at all, it may take weeks”. Tomorrow, Sunday, will mark the seventh day of eating out, buying bags of ice for the milk and juices and regretting we were so naive to spend more money on a warranty, and NOT to go through the product reviews posted by others.

Cooks great! Seriously DANGEROUS knobs, huge FIRE HAZARD! Purchased Nov 26, 2017 delivered December 21, 2017. No problems with the cooking features as I love this stove for that purpose. However, I did not have any issues with the knobs turning on by just a brush or bump or even just standing close & assuming static causing the problem UNTIL LG sent a new control unit which is the entire front portion of the stove above the door due to the finish falling off in big chunks just by wiping with a damp rag! I wish I had just had my new stove painted stainless at a local paint shop as I did remove the knobs when not in use for fear my house will burn down until I noticed the stems cause the burners to turn on even more than with the knobs on so now I trip the breaker to the stove and NEVER leave my house or go to sleep with that breaker not in the OFF position.I realized the burners actually heated up when I sat my cold bag with a gallon of milk I had just purchased on the stove top. Turned to go get another bag from car & came back in to a smoke filled kitchen & a melted cold bag including the entire bottom of the plastic milk carton with boiling milk all over the stove & running down the front of the door! It took approx 25 secs to grab the bag & return to the kitchen but I had sat the bag on the ultra burner unfortunately! It works very well!Now if the control panel is barely touched by a mere piece of clothing the broil turns on HI and my oven is locked yet the door is not shut so it’s not useable but it still turns on! LG will not assist you other than advising you to have a repair person come check it out & at your expense since the warranty is out. I wish I could say buy this stove you will love it but the Fire issue is the only reason I cannot. I now cut my breaker off to my stove before leaving my house or going to sleep! Also, I cannot get an answer from LG, but my lockout feature only prevents the oven from being turned on, it does not lock the stove top controls! I paid a little over $1300 for this stove. I am going to try to find a fix, either knobs that lock or a person to rewire my control panel to prevent the fire hazard! I will post a solution if I am able to find one that is inexpensive!

My LG top loading washing machine (WT5101H) is 7 years old and it has never performed well, even after a recall fix. And now, the drum is sitting on the floor under the machine. I live south of Atlanta and there is only one service technician and he is over an hour away. Having one qualified service tech for the entire Atlanta area is absurd! My dishwasher broke down after 5 years - the heating element went out and started leaking water. The ice machine on the refrigerator has failed several times. I spent close to $5000 on these LG appliances and Im so disappointed. Never again.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

Buyer beware!!! LG Appliances are horrible!!! I recently remodeled my whole kitchen and liked the way the black stainless steel appliances looked. I’m usually a Maytag fan but they didn’t carry the black stainless steel so I went with LG. HUGE mistake!!! The dishwasher is junk in less than 3 months. The dishwasher needed a whole new power board. After dealing with customer service and getting the runaround I finally had my dishwasher fixed after 3 weeks of non use. Now here it is 6 months later I’m having the same problem. This time customer service is worse. They sent the work order to 3 different places that don’t come to my area, spent hours on the phone and I’m already 2 weeks without a dishwasher and still dealing with this problem. This is a thousand dollar hunk of junk! That’s not the only problem the 3rd rack is useless, it doesn’t dry your dishes, it takes 2 hours to complete a load and everything is still wet, the tines are flimsy and always fall over causing you to break dishes at times, it’s always humid inside the dishwasher that creates an odor all the time and I pre rinse my dishes and clean the trap regularly. I have nothing nice to say about it except that it’s nice to look at and it’s quiet. Especially now because it doesn’t work! If you value the opinion of others and the reviews you read do not buy LG! I’m already Experiencing problems with my stove and my fridge has dents in it from just regular use. It’s like it’s made out of putty you look at it and it dents. LG should stick to making TVs. I’m highly disappointed and can’t wait to replace all of my appliances with Maytag!

Never loved a refrigerator like I love mine. The refrigerators freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

My LG refrigerator stopped cooling on June 26, 2021, so I called LG customer service to schedule a service appt. The young lady told me that my fridge was still under the warranty. I only purchased it in 2017. The warranty says 10 years for the compressor. They said someone would contact me to schedule an appt. No one called me so I called the number customer service provided. The service agent told me he would be at my house on July 6, 2021, but no one showed. I immediately called customer service back to let them know their people were a no-show, and they did not even call to say they were not going to make it. So the customer service rep. told me that someone would be out to fix the problem in 2 days July 8, 2021. I also lost food trying to preserve it thinking someone would come out in a reasonable time to fix it. In two days another no-show. I emailed a letter to the companys liaison to the president of the company, she called and I told her what happened. I also filed a claim for reimbursement for my lost food. I asked could I get a replacement refrigerator since no one has come out to fix it. The response was I will put in another order for service. They said they cannot replace it, and made a prorated offer for the fridge and an offer for compensation for the food after some negotiating on my part. As it stands it has been a month with no word back from them. I have reached out numerous times, kept all my correspondence with the company. I had to go into debt to purchase another refrigerator because the freezer also went out on it. I have not received a check for the food neither have I heard anything back from the company about a counteroffer for this broken fridge. I only asked for less than $100 dollars more to help toward my other fridge since they said they could not replace it. I will never buy another LG product again. I am still waiting to hear from them and I have been calling 1-888-412-8357 for the RA department to speak with someone, but no one answers the phone. I have waited several times for at least an hour listening to a recording. They dont care about their customers.

We were building a new house and when we were asking around for recommendations on refrigerators, LG was the brand people were recommending. We did have a washer and dryer that was LG, and we had a good experience with those. The refrigerator came with a counter depth feature. We had an awkward space we had to fit it into and I liked that it fit there and I havent had to worry about it. I had to make two warranty claims and both times, it was pretty easy to go through that process. I appreciated the service people that came and worked on the appliances cause they were professional and did a good job. I also didnt have to wait a super long time for somebody to come and help out. I would recommend LG.

This is a PSA regarding LG dishwasher LDP6797BD. First do not buy any LG products. I purchased this dishwasher in Oct./17 and it has been broken down twice. The repair tech arrived to fix it and the parts shipped were damaged so therefore he could not fix it. So called customer service. Rep Ali started talking the moment I asked that the unit be replaced explaining that the repairs had to be completed. He was finished with his work and explained that to her, she then told him he had to talk to technical department in order to recommend replacement. Our repairman assured me that LG doesnt replace any defective appliances that they will replace every part instead. I will be replacing this piece of junk and will tell everyone on every site I can NOT TO BUY THIS POS from LG Electronics.

I purchased an LG washer and dryer at Home Depot in 2013. I also purchased a 3-yr service contract. So its four years later and the washer vibrates and the tub hits the external walls of the washer. I called LG FOR OUT OF WARRANTY SERVICE. They would come out and fix the washer for 307.80 including parts. A flat fee. Service would be performed on June 1st. Today is June 1st. Called the service and they did not have a record of a scheduled repair. Called LG. They called the provider and confirmed that I didnt have a scheduled appointment. They would cancel and I could reschedule. Nope, just refund my money. After several calls including transfers to other departments and hang-ups, I found I could not cancel over the phone, but must e-mail some other site and apparently beg for my money. Contacted other site by e-mail (No reply). Called my credit card company to protest the charge. Sent another e-mail to cancel the order. Waiting for a reply from LG. READ OTHER REVIEWS ON SITE, DONT BUY LG.

I purchased an LG washer/dryer 6 years ago. I had problems with the washer from the first week. Six service calls were made within the first year to correct the problem of the washer stopping during the spin cycle. They kept coming to fix it until the warranty ran out. Then, they told me that its “too bad. They refused to take it back, although I asked for 2 years! I finally kicked it to the curb, and bought a Maytag. There are no bells and whistles, but it works fine. The dryer stopped drying completely during cycles after 3 years of owning it. No repair corrected the problem. I had to run a dryer cycle 2-3 times to dry the clothes. Now that doesnt even work. I cannot find an LG repairman since nobody wants to deal with this company. Im kicking it to the curb today, and going to buy a Maytag.

After 3 attempts from an LG only repair shop, I still do not have a working refrigerator. It has been a month. I had to buy a small back up refrigerator because the LG is not fixable. It is only 4 years old and costs approx. $1,800 dollars. This is very upsetting.

Came home, everything was warm... Contacted LG as its (Lg lfx30297) under a 10 year warranty. Told me no that bit was $355 just to come look at it. Then it was going to be 800 in labor to replace the compressor... Tech came and set my floor on fire along with so, much smoke from his soldering I had to call the fire department. Final settlement was 25k for all my carpets and drapes plus a, new fridge. Hopefully this one holds up.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

I bought an LG refrigerator and it was a horrible purchase. I had to have it fixed and I had to pay for a repair guy to come out six times. The last man to come out told me that the previous technician that came out didnt know what he was doing, and he was terminated because he was caught lying to customers. I was also promised by LG a voucher for thousands of dollars worth of food I had to throw out because of all the times my refrigerator broke down. I sent in the receipt and I have a copy of the email but I never heard from them again. I never received the voucher for the food. I am a single mom of four kids and for me to lose thousands of dollars worth of food is completely disgusting. I would never buy an LG product ever again. It was a fail on their part to do what they were supposed to do and its taking everything inside of me not to go to the Better Business Bureau or to contact my lawyer regarding this.

We purchased an LG front load washer (LG WM2688HNM) and dryer in June 2007 from Best Buy. We had constant problems with the washer leaking. We had technicians out almost monthly to try and find the source of the leak without any success. After about five months of complaining to LG’s customer service, they did have Best Buy give us a replacement in June of 2008. Unfortunately, the new machine did the same thing, but not quite as often and more like every two or three months. Again, the technicians cannot find where the leak is occurring from. It does not seem to make any difference how much detergent or bleach one uses. About two years ago the machine started dancing across the floor and vibrating items off the shelves in the laundry room. The technician put pads under the washer that are supposed to keep it in place and reduce the vibrations, but to no avail. It just keeps moving from one side of the laundry room to the other side, so we have to put it back in place until the next load.Oh, by the way, the dryer does not work much better than the washer. It goes through the dry cycle (and it doesn’t seem to matter which one) and the clothes are still damp if not wet. It doesn’t seem to matter if one uses the wrinkle guard or not. One technician suggested that with LG, one needed to use normal if you were doing permanent press, clothes, etc., but they still don’t get fully dried. Based on our experience, I would have to say do not buy LG products. As it stands at this point, I don’t think I would take an LG product if they were to give it to me.

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

I bought a LG instabile refrigerator and got it in August. The ice maker and water dispenser no longer works. Did the test option but it did not work. Called LG and was on hold for over 7 minutes and finally gave up. I have to try and call again tomorrow. I am very disappointed with the product and the customer service.

Bought LG-LMX27626S. Paid almost $3000.00 for it in Jan 2016. The fridge died - not cooling and the same issue with the Linear Compressor like everyone else, there is no local LG repair technician available in my area or the whole island - I live on Maui. Call LG customer service and spoke to 3 person, two from Philippines and finally talked to someone in Alabama, she is as bad - she said, “We can send you the parts and you have to find your own repairman!” Hello. There is NO one to service LG fridge on Maui. I asked to speak to supervisor or management - she basically told me no and she told me LG management will NOT speak to the customers!. Worse product that I ever purchased - no more LG for me and rest of the Made in Korea products! I will tell all my friends and co-workers not to buy their products!

4 year old LG refrigerator keeps breaking. Already had a service repair but now past warranty & same problem reoccurs. Wastes food & LG giving us run around. DO NOT BUY AN LG REFRIGERATOR!

As others who have previously reviewed this product/item, I am extremely disappointed in its function during the spin cycle. It never fails that I must attend to the machine during spin cycles to either re-adjust the wash or take everything out and put it all back in in some manner that seems balanced. Ive never encountered this problem before with other washing machines. Since the LG television I bought was excellent, I figured the same would apply to their washing machines or any of their products. Was I ever mistaken. I will never buy any of their products unless they make vast improvements. Now Im at the point where I must buy yet another washing machine. But I will do my homework this time and purchase one that has high performance ratings. And I will certainly tell anyone and everyone who ever discusses washing machines to avoid LG. My final statement and question to the LG corporation is: Do you even care?

LFC22760SW - My husband and I purchased a bottom freezer Refrigerator 2007 with a 5 year warranty. A month ago the lights stayed on in the refrigerator and we only noticed it when returning from shopping. There was a smell of burnt plastic in the kitchen. When opening the fridge we noticed that the lights stayed on. My husband immediately removed them and I called LG. They sent over a repair man which told me that the part would probably take two weeks and if longer LG would replace the fridge or pro-rate it. LG has had problems with this model of fridge and never sent us a recall letter during my 5 years of warranty. Now because it is 7 years they want to pro-rate it and take back the old fridge. They also told me that the part was no longer available. This is really unacceptable as a new fridge would cost $2000.00 plus tax, I paid $2000.00 plus tax plus 5 year warranty and they would give me $675.00. If you calculate it would have cost me $4000.00 over 7 years. It is quite unacceptable and I do not believe that I will be buying another LG in the near future.

This has been ongoing since October 2017. We purchased a brand new refrigerator costing us $1500 and it stopped working! LG has sent technicians out to repair the unit however it is not repaired! They have to come out over and over and over again every few months to “repair it”! During this time we are living out of coolers! I I finally got fed up and contacted the corporate office today since my twins have a 103 fever and I’m once again living out of a cooler until they return next week! I spoke to a representative named Milton who was extremely sarcastic and rude! He deemed the unit fixable? Fixable... They have to service it every few months so apparently is defective!He also stated that this was no cost to us! REALLY??? HOW??? It cost to us to continuously miss work over not to mention lose hundreds of dollars worth of groceries! He deemed the refrigerator fixable! They REFUSED to replace it! I’m blown away! BEWARE of the horrible customer service! Wish someone could HELP!!!

Run from LG Refrigerators! Do not buy one! They are the worst and the company is terrible when requesting warranty service!!! We have had an LG fridge for 6 years. It is now on its 3rd complete compressor failure. When calling LG I keep getting told by their customer service that we are in the queue. Fridge has been broken for 7 day and we are still in the queue. The customer service person hopes we will be up in another 24-48 hours. After we get out of the queue, it can take 3-5 days for a service person to get parts. What a bunch of crap! Crappy fridge, crappy customer service, crappy company! Avoid LG!!!!

I purchased an LG LRE30451 In 2006. No problems until recently. The stove would not turn off. You had to either be able to 1. Pull the electrical cord from the wall or 2. Turn off the circuit breaker to get it to turn off. At that time I was not aware of the recall on the stove. The next day, you would get burners that would not come on or you could not control the temperature. I found that there is a factory recall for these ranges for this very problem and that they are a fire hazard. I contacted LG and they told me that it would be 3 to 5 business days for them to get back to me. (Meanwhile you can not to use the stove because of the fire hazard). On the 5th day afternoon, still no contact so I called them. I was told that there were no notes in my file and that they would get someone on it immediately. After numerous calls back and forth I was told they made me an appointment for repair. This was 2 weeks out. They did not even check to see if I was available or not and could not give me time. I asked for the number for the repair facility they made the appointment with and after several calls back to LG they gave me a good number. This repair facility A & E Factory Service stated that they only do service in my area on Thursday and Friday. Someone had to be home from 8 am to 5 pm. Do they not realize people have to work? When I told them no one would be home, they suggested I contact LG to get someone else. Thus yet another call to LG. I was told they could do nothing else that this was the only repair facility in my area. I told them this was unacceptable and I wanted to speak to a supervisor.Well they put a guy named Cortell on the phone. This was as useless as the last bunch I spoke with. He proceeds to tell me that basically it was not his problem I was not available and that they could start the whole process over looking for a different repair facility. Now, I was already told, This was the only repair facility in my area. When I advised him of what I was told prior he stated that I was told incorrect information. I asked how long it would take and he said just to locate a facility was another 3 to 5 days. You’re kidding right. Remember, cannot use the stove due to the fire hazard... When I asked him if LG was going to pay for my husband and I to eat out he stated no. When I told him I would continue to use the stove and if my house burns down it will be LGs problem. He then told me if I continued to use the stove knowing it is defective, it would be on me not them. Needless to say, they expect me to go approximately 1 month without cooking! When I told him they could just replace the stove he stated, We are not going to do that, your model is from 2006. Now just like other people stated you normally have a stove that lasts 20 years before it goes bad. LG products do not last and when you do have an issue their customer service is horrible and they do not care! I am still waiting for the second round to start.

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!

Bought the LG washer & dryer in August 2014. I have not done one load that I didnt have to go back and re-wash some of the items. Nothing comes out clean. No just stains either - plain old dirt and sweat. Some of the clothes do not even get completely wet. I had a Frigidaire for 25 years - always clean clothes - no issues. Gave it away when I moved and bought these pieces of junk! Wish I had brought it with me now! They need to go back to the washers with actual agitators in them so clothes get clean. Everyone I know with this type washer has the same issues. Its too expensive to go buy a new one, but I will never purchase an LG product again! Worst Washing Machine EVER.

My first set I had for 6 years before moving, fantastic machines, no repairs. 6 people in home so lots of washing. Moved and bought a new LG set. At exactly three years the motherboard of the dryer went out. I bought a new dryer and I am happy again (was $535.00 to repair 3 year old one so I bought a new one). I have been extremely pleased with my LG washer and dryer. The only other brand I would buy would be Whirlpool.

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.

I cannot believe I have been duped by LG - I have had one problem after another with this refrigerator (LFXS29766S) that cost $2884.00 and was purchased in April 2015. Worked fine for almost a year. I called Home Depot where it was purchased when the ice and water on the door failed. They said, too bad it was 13 months after purchase and they only cover up to 12 months. Water failed again and had to be fixed. Now, it stopped cooling and no fan. Every service repair company turned me down to work on this fridge because they are notorious for being as one said crappy - needless to say, I am a very unhappy person and will NEVER by an LG appliance again. (I have a LG TV and dishwasher so they have lost a loyal customer.)

Purchased this LG refrigerator 3 years ago and now it appears that the compressor has failed. Called LG, Nick said they would send a technician but the tech did not show up on the scheduled time. Called LG and they said the address is apparently wrong. They cant reach their own techs at all? Said, they would call me by the end of the day to see if the tech ever showed. Compressor fail at 3 years seems to be the breakdown date is what I am seeing via other complaints. Food is getting tossed out and looks like the repair may cost be as much as the refrigerator.

I’ve been wondering why my clothes have little holes in them, get pilly and faded so quickly, and even get tied in a knot sometimes when I do a load of laundry. I finally realized it’s the new washing machine (WT7600HWA). I am so disappointed. The spin cycle is so high that it’s causing little holes In my clothes. I believe it’s also causing the clothes to get all entangled and tied up in a knot which is difficult to untangle and make them a very wrinkled. I am very unhappy with this washing machine and very disappointed. I would not recommend it to anyone. I also don’t like the cycles are so long, why should I take an hour and a half to do a load of laundry? That uses more electricity and water that way as well.

Bought a new LG fridge in November 2017 from Home Depot (delivered Feb 18). Fridge was finally installed by my general contractor in January 2019 after kitchen renovation. Almost immediately, the fridge started to make a loud buzzing type noise. The noise is unbearable and can be heard in the other room while watching TV (to the point of needing to raise the TV volume), as well as when we are upstairs. The noise is non-stop and continues even when the fridge door is open. I called LG and they said that the compressor was defective as they are designed to shut off when the door was open. However, they said that the warranty is only for a year after original purchase (even though its been installed less than a year), and I would need to contact a repairman to have them come fix it, and they would not cover the cost of the repairman. I am now getting quotes to fix it for a few hundred dollars, which at that point I should just get a new fridge despite my fridge being used only 6 months. I will never again buy an LG product.

Purchased an LG side-by-side refrigerator with door-in-door option (M/N LSXS26366D, S/N 709MRFP09283). The first problem is that the software function occasionally (about every nine months or so) turns off the compressor with no alarming what-so-ever. You have to watch for water on the floor and freezer items starting to thaw. You have to remove power for 15 seconds and then turn it back on to get the system operating again. Nothing in the manual about it. I had to find that out looking at on-line complaints. The final problem is the compressor died 2 years and 10 months into operation (purchased Oct 2017, now Aug 2020). No alarm for that either. Looked the same as the controller failure, but this time resetting several times didnt work. Tragically, you cannot get the door-in-door option anywhere else. Maybe with some luck I can find a repair person that can remove the LG installed Linear Compressor with something more reliable. If the controller is what died (rest of the unit works, just no cold air), then I purchased a very expensive dump decoration.

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach Time Cycle monthly up until the machine was 16 months old), the last 3 months we have had this random brown residue that streaks our clothes, stains our clothes and we cannot get it out.LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

We bought a one year old LG Trom stainless steel washer from a co-worker of my spouse when we moved into our new house. I was not crazy about a front loader but loved the price and the fact he would deliver it. To its credit, it spent the next 2 1/2 years washing up here, including the cast offs of 4-5 bassets hounds, which we foster for the rescue. We got an error code OE on a regular basis and cleaned out the two filters and it came back on. It made our clothes and laundry room smell and always leaked a small amount out on the floor. Finally, it would not clear the OE code although I could run it through the cycles manually.When I checked on getting it repaired, the eye opening started. The first appliance store I called stated that something should be done about these being imported into the country. He virtually recoiled when I told him what I had. And only person in my area (southern Houston, not exactly the boonies) worked on these and could get parts. Okay, I called him. $75.00 service call when we can get to you, and it cant be applied towards the repair. Then I researched online and found out that it would most likely cost 200-400 dollars to fix it with even small things wrong.Okay....maybe I just will buy something else, like the top loading white Kenmore I have spent the last 50 years washing in. I checked around with two used dealers and again, they didnt fix LGs, would not carry them, and didnt want one. The used Kenmore is downstairs merrily washing away in 30 minutes time when the LG took an hour for most anything. Also, I could soak or dye anything in it. It left here with the junk dealer...Good Riddance!

I purchased an LG computerized washer from Home Depot that has a big label that says 10 years, which is no guarantee of anything. The washer worked 3 years and the $450 power supply went out. No more computerized washers for me. They are pretty, but I will take the simple old models with knobs and mechanical parts without the fancy very expensive to repair computer parts from now on. My washer before it lasted over ten years. My expensive LG is in my shed. I cannot bear to put on the curb something I paid that much for. I now have a used washer that I paid $100 for the washer/dryer pair that work just fine. They are Roper models. I only recommend the LG gamble to people who have more money than they need and money to throw away.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

On December 8, 2011, I purchased an LG refrigerator (GRB652YLS). At the level of the refrigerator exposed showroom appears straight, very stable, no problems. When I received my home in Debal, on the floor it was my surprise: the refrigerator is very tilted back. It is not perpendicular to the ground. I have a very flat ground. At the store I bought and even at the direction of Algiers, I was told that their refrigerators are celquand; as you open the door it should be maintained with a chair to get out food or the reverse. It is equipped with front feet but no use. LG should withdraw these feet to save on the cost price of the product. I am not satisfied.

BUYER BEWARE! Try to keep short. Refrigerator 5 years old. Non functioning since November 15, 2017. Serviced x 3. Service charge totalling $401.25. Deemed unfixable by technician! After multiple phone calls to LG (wait x 40 + minutes each and every time). Most recent call 830 tonight. Was told tech forgot to turn in for request for new refrigerator. Todays date 1/10/2018. Was told we would have to wait til 1/16/2018 for review!!! LG could sell toilet paper; wouldnt buy!! They are not worth **!

After 5 years of normal use, the oven in my LG LRE30955ST electric range stopped working (cut off during use). I paid the LG technician $260 in March 2013 to fix it. After 1 month, it started to malfunction, but the malfunction was sporadic. Two months after the repair, the oven started running up to maximum temperature during use and burning whatever was in the oven. I called LG and they sent out the same technician. He changed all control boards and relay boards. He tested the oven and said it now works. I tried to use the oven a couple of days later and it would not turn on. I did a reset. This happened a few times so I did not trust to use the oven. Then on July 4th, I cooked ribs on the grill and turned the oven to warm to keep the ribs warm. The oven ran out of control, but I discovered the smoking oven before the ribs were ruined. I called LG and they argued with me for 1 hour before agreeing to send a technician out to look at the problem. They wanted to troubleshoot it over the phone... You know, the normal BS... is it plugged in, are the oven racks properly placed, did you turn it on properly, etc. The kind of things that makes you angry. LG has a recall on this model, but they say my problem is not related to the recall. They will have to charge me again for fixing the problem. Anyway, long story short... dont buy LG appliances. They are poorly designed and they are poorly supported. The tech is coming out again, but I doubt that it will be properly fixed. I expect that I will toss my 5-year-old, $1,500 range in the trash and buy a different brand.

Really not as good as we had expected reading other reviews. No matter how hard we try to set the feet, the machine vibrates a lot. The clothes come out very hard. There are not enough spin speed options. The control panel is hard to read if need glasses - you must be wearing them to set it properly. Wish we had stuck with Bosch.

We were very upset initially with our expensive LG refrigerator breaking after 3 1/2 years which left us living out of coolers for a week, losing 80% of the items in our refrigerator and freezer due to spoilage. We were finally able to speak with an LG Representative on the phone within 24 hours to discuss the problem and LG came through and stood behind their product by conducting a repair with upgraded new parts and a software update to help eliminate future problems.We had an extended warranty through an authorized LG retailer we purchased from. LG took over the repair order, sent their internal LG Service Direct Technician to our home and conducted the repair. The technician was very professional and highly skilled. The repair only took 1 hour.We were very concerned about parts being ordered and having to wait an additional 1-2 weeks after diagnostic testing. Not the case! Repair was complete on 26 FEB 2020, 6 days after breakage. 5 hours after the repair completion, the ice maker was producing ice, freezer was working, and the refrigerator was cold. Seems like a good repair. I would like to thank LG for their support in this matter regarding our refrigerator repair. We look forward to enjoying our LG appliances now and in the future.

This was my first major purchase after the death of my husband, and I did my due diligence, I thought. After much research, I went with the LG. It has been wonderful, until it stopped making ice, then no cold water, then the freezer stopped working and finally the fridge portion. I called 2 different companies for their estimates. Both told me to throw the refrigerator out. It is only 5 years old. Cost me almost 2500.00 new from Brandsmart. After reading online reviews I find this is happening to many consumers and all with the same problem. I feel so cheated. My advice is to stay with Whirlpool, GE, or KitchenAid.

While this refrigerator seems to have everything as youre reviewing it, it absolutely SUCKS! Not only does the product suck, the service on the product sucks. You seen $3k on a product and you would like to think that the degenerates that sell the thing might have an ounce of human decency in them but they dont. DONT EVER BUY AN LG PRODUCT!!! They want your money, they couldnt care less about you.I have this piece of ** refrigerator and the ice maker always (in literal terms: 9 days out of 10) freezes up and you have to pull out the ice maker, stab the chute with a knife to break up the ice cluster and it spreads the ice cubes all over the kitchen because it takes force to get it out. You have to cut in the tiny gap between the pull-out device and the door to sever the ice dam, then pull... to the point where you think the plastic will break... the ice maker out. It explodes in a shower of ice cubes that fling all over your kitchen. All that water/ice is wasted, you are MORE THAN PISSED OFF constantly and you never have access to anything but floor-ice. I would never recommend any product by this manufacturer because they simply dont care. I was told...You bought it. Figure out how to use it the best in your house. Also, their water filters are ridiculously priced. I hope the manager of their support catches dick cancer and dies in front of his own mother.

We purchased an LG LDF8072ST PREMIUM dishwasher from Best Buy on Dec. 12, 2012. Since it has been installed, the performance of this product has been terrible. The drying cycle is terrible and when I contacted LG, I was informed that this was the way it was supposed to work because it is a new advanced HYBRID drying system?? Even when we put it on extra dry, it still did not dry the dishes. With the performance still terrible, 4 weeks ago, the dishwasher quit working completely.When I contacted the LG online chat service feature, it was a joke. I spent more time verifying that I had bought a dishwasher than anything else. He finally determined that my dishwasher was Shot and he ordered a technician to come out. 10 tens later, a technician from a local repair facility came out, and he verified my dishwasher was not working??? He brought no replacement parts, but verified the unit had crapped out.Two weeks later, he returned with a main board and got the dishwasher running. He tested a few cycles and declared it ready to go. I was out of town and my wife was leaving that afternoon, so she loaded up the dishwasher and started it before she left. When I got home three days later and opened the dishwasher, the dishes were still wet????? This is the first dishwasher that I have owned that drying dishes as part of the cycle is part of the dishwasher!I have gone on LGs website and written to them and have not heard back! For what they charge for their products, I would expect a better support/service system in place. Dealing with LG is as bad as dealing with Sears in the past. If this is not resolved, I will do my research and make sure my replacement dishwasher dries dishes and is not an LG.

Bought a LG dishwasher in October 2016, due to shipping issues did not get until December, installed myself, first use it took about 6 hours to complete a cycle, and dishes were still dirty, soap dispenser never opened. Called Lowe’s, they told me to call LG, and they would schedule a service call. Well they set up one for 30 days from a lawnmower company? They came, said I had a loose wire, my fault, well before they got very far away dishwasher quit. Well to make a long story short, here it is August 18, and my dishwasher still does not work. LG keeps turning me over to AE service which I dont know who is more useless, every time they schedule someone I get a phone call within a few days of appointment from a service tech that either tells me I am too far away to service, or they no longer service LG due to not being paid, some say they cannot get parts, or get wrong parts. I have been told 3 times by LG service that I was being escalated to a buy back since I have had so many problems, but keep getting the run around. Today I was offered to buy an extended warranty, what a joke. At this rate it will be out of warranty before I ever see a repairman, she agreed, and said that’s a good reason to buy this extended repair warranty. If anyone wants to call me ** I am ready to get people together to contact the Better Business Bureau, if they have had the same issue, someone need to stand up for our consumer rights. I dont even have mine hooked up, gave 15 year old General Electric away, and never had a problem with it, brother in law loves it.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

Updated 09/04/2020: Every single review here on this website, there is a response from LG promising to look into the problem, its been two weeks since I sent them my information that they asked for and have heard nothing. Since then Ive had my electric range repaired. On my credit card statement they charged me $135 just for the diagnostic and $150.50 for the replacement of a Rotary Switch. It took the repair technician 45 minutes to take my stove apart and test each component. He couldnt determine what was wrong with the stove at this point. Then he went to the visitor parking lot where his truck was parked and brought in the box of parts, why didnt he bring them in when he came in, (the clock is ticking at $65 for 15 minutes)? He opened the box and took out a rotary switch, thats the plug on the knob that turns your stove on and off. He replaced it and that was what the problem was, problem solved. The time that it took him replacing the very first part that he tested without taking the range apart was like two minutes. He should have done that to begin with. Summary: it took the Technician 50 minutes to take the whole stove apart and test everything without a diagnosis and less than 5 minutes to replace the first part that he tested without having to take the whole stove apart. I was charged an additional $150.50 for that on top of the $135 for the diagnostic fee. I disputed this charge with a supervisor after calling them and havent heard anything since 8/27/20 for their review of my complaint.Original review: I purchased the $1,100 electric range 2 years ago. I use it three, four times a month maximum and already after 2 years the front right burner doesnt work. I called customer service to inquire about it and they informed me the warranty had expired after a year. I said I was very disappointed after having a stove for only 2 years that already I need to have a burner replaced. I was told that the supervisor could review the matter and that I would hear back 3 to 5 days. I heard back after about eight days with a denial and that I have to pay for the repair. Im stunned that I paid $1,100 for the stove and already and it needs to be repaired???

Model WT4970CW LG WaveForce True Balance. Just read several complaints about the LG washing machine. Bought in June 2013 from Best Buy and has consistently had an EU error on more than off. Tried balancing it with a leveler but as soon as it didnt like a load (light loads mostly), it would rattle loudly and move!!! Yes I put up with it for this long but when I went to ConsumerAffairs and saw all the complaints on this model. I called LG who promptly told me it was out of warranty and I could buy a one year warranty for $349.00 or a 60 day warranty for $224.00. After reading the continuing problems after repair, we are going to put this money into a new washer. Im going back to Maytag. Had it for over 15 years and never a problem!!! I agree LG=lousy garbage. This appliance needs to be taken off the market!!!

I have an LG refrigerator in a vacation home that I use myself. Im Immaculate and very careful about my homes. This refrigerator is what I call self denting. It actually has waves all over the stainless steel. Im amazed of the poor quality in a refrigerator that was costly. Oh did I say that Im in this home maybe 20 days a YEAR!! This refrigerator is LESS than 1 year old.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

Run away any LG products as your appliance. Horrible idea. Purchased this refrigerator (LG LSXS26326S) February 2016, not even two years old. The ice maker had gone out, no error code. THEN, the entire unit stopped being cold, again - no error code. Have lost everything in both compartments, and been advised from other techs, Good luck. Have called the wonderful customer service now 8 times, and keep getting bounced back and forth between Warranty and Customer Service.Ran the app for the LG fridge that does the sound to diagnose the issue, nothing is wrong with the fridge per the LG app. THEIR OWN PRODUCT IS BEING DIAGNOSED AS NO ISSUES BY THEM! (Yes, the door has to be open to use this app, but thats it). Was told that the unit is still under parts warranty... However by the time a service call will be had, someone out, we are fully expecting multiple calls and nothing to be resolved. Issue is the only LG authorized repair tech is 3-4 weeks out, for there are only TWO (2) in the entire state.Had another tech come out and was told the issue is the sealed system. Everything looks fine, no codes, just not working. This unit is garbage and was, still available with Lowes & Home Depot, for $1400. Dont waste your money on LG. Like every other consumer on this thread, avoid LG. Am now back on hold with customer service for was disconnected when they transferred me from Warranty to Customer Service. Never, ever again.

We purchased an LG Fridge for our condo in 2007. We had a problem with it in September 2014. Because it is at our condo out of town there is no LG repair staff anywhere near. The local repair companies are not allowed to purchase parts and in spite of it being off warranty my own attempts to purchase the parts myself were denied. My only option was bring it into the city to have it repaired. I ended up buying a brand new fridge that was definitely not LG but was a brand that is locally serviced. Based on this poor service experience I would highly recommend against ever making any type of LG purchases.

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

The ice maker began leaking soon after we purchased our LG refrigerator. The company sent out a repairman, who replaced the ice maker, but said that because of a design flaw, it would leak again. Sure enough, a couple of months later, it began leaking again. The repairman stated that LG knows about this flaw, but refuses to correct it. They give customers like me the runaround, hoping we will give up. I would not recommend an LG product to anyone as I am extremely dissatisfied.

Two weeks after installing our beautiful new oven in our beautifully remodeled kitchen, we had a graduation party for my son. As I was going to bed that night, the smoke alarms started blaring. The house was filled with black smoke. To make a long story short, my nephew bumped one of the knobs and started a plastic container on fire. All he did was bump the knob and started a fire that easily. Major design flaw. This oven is very dangerous!