We have had the worst experience with our front load LG Washer. It does not wash clean, the clothes come out dirty. It does not wash and rinse with enough water, sometimes when a load is in the rinsing stage I look inside, I can see some part of my clothes are still looking dry... I have been doing laundry for 30 years, I had Whirlpool, Samsung washers, I never encountered any problem. With LG it is a headache, I never had to use bleach, now I find myself using bleach when washing my towels. This is not my only problem. The machine displays 53 minutes for a cycle but then the whole process ends up taking like 2 hours. Our machine is under warranty so we called them twice and both times the repairman came and basically said that there is nothing wrong with our machine, it is doing what is supposed to do. I believe that it was not built right, there was be some errors in the way they designed it. It should not even been called LG washing machine, it should be called LG dirtying machine. I will never buy any LG products again.

Seriously 2 yr old fridge and compressor goes out. Lost food. Ok stuff happens but then they tell me have to order part and might be able to get back Monday. REALLY a whole week. Horrible product, horrible service. PLEASE dont waste your money on LG products!

Looks great and working perfectly so far. Only complaint is no interior light while cooking. But I guess that’s actually a good thing! Is beautiful and installation was easy. Very pleased with our new LG over range microwave.

The control knobs can be slightly bumped and the gas is turned on! This has happened several times in with our LG range. We have to reach above to get to our above the range LG microwave and bump the control knobs. Usually we notice the smell of gas pretty quick however one night my husband cleaned the kitchen and went to bed. I came home later that night, after a long day of work/travel, to find my house filled with gas! My husband and daughter were both upstairs asleep but THANK GOD they were okay. My husband likely bumped the knob when cleaning or reaching in the microwave. The control knobs are completely unsafe and are seriously life threatening! LG needs to recall these! Something needs to be done! PLEASE.

We just bought our LG refrigerator and sometimes we close the refrigerator door the freezer door opens. Sometimes it closes itself. Sometimes it stays open. Im thinking this is a poor design. Buyer beware.

I like LG's consumer reviews and the looks of their products, particularly the dual ice makers and the nice LED lighting. However, the compressor went out in the first three years. That was why I had the compressor redone. I had to get the purchase agreement from the place that I bought it from, sent it over, and they came out and took care of it. The experience was amazing. Now, my ref is great.

If I could I would have NO STAR - We’ve had nothing but bad luck with our LG appliances- first of all our dishwasher -the control panel went haywire 5 months after we got it- well that happened 2 more times since. When we built our home we also bought an LG gas range, refrigerator and microwave. So last year we went to Alaska and when we came home in August the stove control panel also had gone haywire. You cannot properly read the numbers that tell you the temperature/time so when you set the temperature you have no idea what youre setting it to. Called LG and after hours on the phone with them to get it repaired they did NOTHING. Our cost to find out by the repairman (we paid for) that to fix it we would spend more than what a new oven would cost. It is barely over a year old and possibly failed prior to being a year old! 2 days ago we woke up to our LG French door refrigerator inside as warm as our room temperature and everything inside ruined. It is just barely 2 years old! Called LG for repairs- ended up having to get our own repair guy, and it has a bad compressor, won’t read codes, and needs a new control board. The repairman said it’s an extensive repair and could possibly fail again easily (read class action law suit on them). Called LG back and now we have to wait to hear from Service Power to see if anyone can fix it. They offered NOTHING for the loss of food but would send us up to $200 for a mini fridge- and he’d send us an email for doing so- still waiting for that. These appliances cost thousands of dollars! Buyer Beware!!! They are junk!

Can someone tell me why the clothes after they are washed are not clean. I have had this machine for less than 2 weeks and not happy with how clothes come out still dirty. Was told by salesman that this was the best machine on the market... My old machine cleaned clothes better and faster than this high tech machine.

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

I just purchased a new LG washing machine WF-T1262TP. The spin cycle is inoperative in that the tub wont spin. I have redistributed the laundry but it does not help.

I purchased LG double door refrigerator in October 19. Within one month I noticed plastic body of door depressed from one place. I complained to LG try to explain them the body cannot be depressed within one month unless there is some manufacturing defect or weakness in that part. LG is asking me to pay for the part which got depressed within month. What quality LG boast for.

Overall this is a great washing machine and works as expected. I purchased this washer 12/16. The plastic housing has developed cracks on the inside where the wash drum is, more of a structural thing and not mechanical. Contacted LG and they stated only the Direct Drive Motor was under any warranty, 10 yr warranty. I explained that if the washer housing was falling apart around the drive motor what use would the motor be. They offered a one time warranty that would have to be reviewed by their underwriters. I received a call several days later stating it would not be replaced. Just want to let others know to look for these cracks/flaws after a few years of use. Weak plastic housing and poor quality control. I will not be replacing or purchasing any LG products in the future.

When the load gets unbalanced during the spin cycle, the time goes back and the machine adds water to it again. This will keep going on automatically if you are not there watching the cycle. I have had 3 hour cycles and my water usage is high. As others have stated, this is the last time I buy LG. This is not a cheap washer either.

We purchase a LG refrigerator Model LFX28968SM on November 29, 2016 from Home Depot and it had a 1 year warranty. On September 2018 the refrigerator section was not cooling below 60 deg F. I called the two LG Authorized Service Centers and they would not respond. I called another repair center and they ordered the part that arrived after 2 weeks from China and it did not fit. They tried to order a replacement and after six weeks they were unsuccessful. We discarded the LG refrigerator and ordered a brand that was made in the US. It was a terrible experience that cost us $2,000.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

I had purchased LG washing top load. It broke down within a year. My machine being into warranty was not catered. I lodged a complaint and its more than 15 days there is no follow up from the company side. Also even when I personally tried to escalate I was given the answer that Maam today - it will be done today... There is no clarity... Extremely poor service... I have faced before also the same problem but trusting in the brand I repurchased... Personally its pathetic the product and the service.

LG is making it very difficult for me to get anything done. My top loader has rust all around the bleach cup and the underside or seam where top meets the bottom panels. I see other people have this issue too!! I have never in all my life seen a washing machine get rust like this. Not to mention there was a recall on it with a Do Not Sell order attached that I was never informed about. I feel they should either take the machine back and replace or refund our money!!! I am waiting on a response after sending pictures and a proof of purchase to them via email. I registered the machine when I bought it, so they would have my info, yet I still have to prove to them I bought it!!! Go figure???!!!

Contacted LGs customer service after major issues with the refrigerator one year and three weeks old. We were transferred to multiple customer service agents. Placed on hold at one point 2 1/2 hours. Funny thing is the message that plays when youre on hold how our time is so valuable to them. Each time you get a customer service representative you have to start from the beginning, Even though supposedly every phone call is documented.Of course, any reasonable person would escalate in their frustration with each one of these phone calls that were made. Not to mention the multiple times we were being transferred and hung up on and had to call back. Absolutely nothing is done until I had to raise my voice and demand to speak to someone that can get something done.When I finally got a corporate supervisor on the phone it took him less than 20 minutes to schedule an appointment and extend the warranty to have the refrigerator serviced. Any reasonable company that stand by their product would have done this from the beginning. I will never purchase another LG product and I will tell everyone I know to think twice before they make a purchase.

My nightmare is about a $2000 refrigerator and about $10,000 worth of aggravation. I have a refrigerator that is eight months old and it started having a problem. We called LG and they sent somebody out here. It turns out, the compressor died and then, they fixed it. Roughly after a month, it started to buzz loud enough that if we were trying to watch TV or talking on the phone, we couldnt hear it too well. Plus, if we walked anywhere in the house, we would hear the refrigerator buzz. It was fairly loud. We lived with the buzzing for about two weeks and its a little bit like the Chinese water torture because it was very annoying but we didnt know what to do. When I called, the rep told me that if a repair guy comes to the house and he doesnt hear the buzzing, I was gonna get charged. But its not making the noise all the time. It goes to a certain cycle. The whole refrigerator resonated with the vibration of it and gets a vibration out of the fridge from the motor. So now, were in a quandary. I told the rep I didnt want to spend another $100 to have somebody come here and when hes here, its working okay and then we have to pay him. And then, it goes back to being bad again. I kept making phone calls and I figured they were in the Philippines and the reps dont speak English very well. It was very frustrating. I call and say, I have a blue horse, and they say, What color of the horse? They listen but they dont really hear me.After about 10 calls of getting nowhere with them, I got a woman over there who transferred me back to an escalation department in the United States. Also, I happened to record the sound on my phone that day and the rep heard it. She said it was the compressor. She authorized a repair person to come to the house without charging us. The repair guy came with the supervisor and they fixed that. Then, we thought we were fine but the day after the repairmen came, the refrigerator started not working well. The freezer was like 10 to 20 degrees. 24 hours is the period of time I have to give the fridge to adjust but everything is high now. Also, in the period of time they came back, I had it set for minus 6 and 33 but I get to read 0 and 40. Even at the coldest setting, it was barely acceptable within the normal range. The fluctuations were bad. I called the repair person on Friday and told them the fix wasnt working right. He told me it was just my thermometers. But I have two thermometers and theyre calibrated. I called them Monday morning and we still had the problem. I gave it the ice cream test and my ice cream melted. So I left the repairman a message but he never got back to me. Finally, I talked to Famous Tate and the regional manager instigated the callback to LG to come service the fridge. We then had an appointment on Thursday. But then, that time, it started getting cold again. I even called the repair person that Thursday and told him about it. But anyway, he came and took it apart. He said there was a leak in the evaporator. When he did the compressor, he put a dye in and when he came back, he could see that that was the problem. Hes coming back Tuesday to do the evaporator replacement. Meanwhile, the freezer is somewhat normal but the fridge part reads 40 degrees. I have it set very cold. The repairman is telling me the evaporator is bad but it doesnt jive. Also, that buzz is back but not as bad. If I push in on the doors, it stops. I can hear the motor going but that zzzz! that Im hearing is vibrating. Now, we have a refrigerator that doesnt work right and one that is making noise. Thats where were at and were very frustrated. Also, dealing with people overseas was horrific and not fun. They have something called Smart Diagnosis where I can go to the product, hold my phone up and it goes, Beep and they can get a readout of everything going on in my refrigerator, the temperature and how many times I opened the door. I wanted to get that printout from them so I could show the repair guy but I was told they were not allowed to do that. On one hand, Im unhappy about my experience with LG but they did come here to try to fix it so thats good. But this is an expensive refrigerator. If I could pay money, even if I took a hit on the refrigerator and get rid of it, I would. The product is pretty unreliable and the scary thing about this is because weve had the fluctuation in temperatures, we could eat the food and could get very sick.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

Im so glad to have found this. Thought I was crazy. Our LG frontload washer smells terrible and weve had service calls out 3 times for what looks like pen marks all over our white clothes. Its not a pen. The first time they said it was a drum shooting oil onto our clothes; nice. They replaced the drum. The second time, service didnt show up. The third time they said it was because the washers accumulate black slime that is accumulating throughout the internal parts of the washer and will randomly shoot out the black ink appearing lines. Do not ever purchase an LG. They make a good TV, but not washers or kitchen appliances. They also do not have service centers anywhere in our area (maybe our country?).

Recalled for the off balance spin issue; repair took a week or two, then after software upgrade, was told I could not use the washer for washing some items that I need to wash in it - the reason I originally bought the machine in the first place. No apparent solution to this issue - only to purchase another machine. After this experience, would NOT purchase another LG washing machine...

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

I bought 2!!!! stacked washer and dryers. It came with no parts to change it from shipping to useable! I have been waiting weeks and weeks for LG to send me the parts. My machines are just sitting here. The co. I bought it from and LG are blaming each other and no one will just send the parts. The LG book says DO NOT USE if you dont have these parts. But they wont send them or pick them up and let me get a set that has the parts. I have been on hold with customer service of LG for 2+ hours 3 times and they say they will send them and then dont! This is the biggest joke. I am stuck with two machines that dont work. NEVER PURCHASE LG unless you are good with a product that just sits there because once you pay not their issue.

Glass cooktop is very difficult to clean and keep clean. In order to clean, it is necessary to use a special Glass stovetop cleaner after each use. Dont like the dials on the front of the stove. Easy to bump into and accidentally turn the burners on. This model is a Slide in and when the oven is turned on it emits a very high pitched sound thru the exhaust on the back of the stove.

I will never...I repeat, NEVER buy any LG appliance again. The top-loading HE washer I bought 2 years ago (Model WT4870C) has been nothing but a disappointment. To call it a piece of junk would be an insult to junk. And LG customer service is terrible! Dont think you will get any sympathy or help from the company. Theyve got your money, and thats all they care about. Apparently, quality means nothing to them. First of all, the area around the bleach dispenser rusted. Do you want rust on your clothes? Me either. Thats why I called customer service. Instead of agreement that rust in a washing machine is not acceptable, I was told, If liquid gets on the metal, it can rust. Really? Then why does it say to put liquid bleach there (in the dispenser!) if no liquid is supposed to touch it? And besides, in their opinion, the rust is a cosmetic issue.When I complained that rust can ruin clothes, they told me that I could send them my damaged clothes, and they would review them, and possibly issue some compensation FOR THE CLOTHES! Now, only 2 years into owning this washer, it breaks! I cannot use it at all! It was running when suddenly a terrible noise was heard coming from it (not the normal terrible noises it usually makes), and the tub could not stop. Natural frictional force caused it to finally come to a stop. But now it cannot spin at all. Even though the washer displays proudly on the front a 10-year warranty, that only covers the motor. And guess what: You have to pay for a technician to come out to determine whether it is the motor or not. So you are out a service charge no matter what! (Oh, and even if it is the motor, you still have to pay labor charges out of pocket.) (FYI: The photo attached shows the dispenser after I removed the plastic surround.)

For the past 40+ years, we have purchased all but 2 of all major appliances from Sears. The single-door Kenmore fridge with freezer on bottom was working well, but no ice and water in door. So, after using it for 5 years, we decided to purchase a new fridge with the missing extras. Sears had a great sale going in Oct. 2007, but single-doors werent available anymore. The LG LFX25950W was very attractive. Within 11 months, the icemaker needed replacing under warranty. It has since died again and were still using the icemaker in the old Kenmore. In 2010, I discovered that there was a recall on the energy star rating that had been posted 4 months after my purchase. I filled out the application on the LG website. Six months went by and a nagging voice in my head reminded me that I hadnt heard anything. I went back online and filled out the application again. This time I was acknowledged and was soon contacted by Allen & Sons. The fix was to replace the motherboard. LG was to send a check to make up for the additional cost of operation for the time we had owned the fridge, plus an annual check for the operation costs. The motherboard was fixed within 2 weeks and the annual check amounts to $3.95. I havent had the nightmare problems of other models, but this one is nowhere close to being of the quality I expected. From the beginning of the recall work, the panel has displayed error code Er IF, which indicated a problem with the freezer fan. When the motherboard was first replaced, the error code went away. When it came back, they came back and the serviceman called LC engineering and it was decided that another motherboard was needed. The funny thing is that if the fridge is unplugged and then plugged back in, the display panel works fine for about 30 seconds and then the error code returns. Luckily, the temps, drawers and lights are all fine, but we have to pay labor for the repairs, so far only $135. If youre in southern California, call Allen & Sons in Canoga Park. They are efficient and travel.

My husband and I purchased an LG appliance package in April 2016 after I did careful research on the products that were available at the time. We got a fridge, microwave and gas range. The first problem that we had was our fridge. The compressor went out about three years in which LG fixed. Next up, about a year ago, our ice maker just stopped working. Around that same time, I heard a very loud pop in our microwave and that stopped working.I had a tech come out to take a look and it was the entire control panel which was nearly the same amount the microwave cost in order to fix it which we ended doing. I didnt want to get another brand because this microwave has a special vent that goes above my range. The tech also looked at the refrigerator ice maker and mentioned that we may need to replace the door which is a common problem apparently. Unfortunately that is too pricey for the time being so now I have no icemaker.Until yesterday, Ive been happy with my LG Gas Range... I started getting an F9 error which means the oven isnt heating correctly. Tonight I was making dinner and the oven turned on as usual and said it was preheated. I started cooking and opened the oven to check my food. Low and behold, the oven is barely hot. I check the oven temp and its 205 even though the temp says 400. Sounds like another problem that is going to cost me hundreds of dollars to repair. Ive only had this appliance package for 5 years. It is so disappointing to have a problem with everything Ive purchased from LG. Ive been making sure to tell all of my friends and family to avoid LG because of all the problems Ive had. The only appliance I have in my kitchen that hasnt had any issues is my dishwasher but thats a Bosch. Im glad I didnt get one from LG. Although the LG appliance look beautiful, please avoid them because right now Im trying to plan meals without the use of my oven until I can get it fixed. What a disappointment.

I have never wrote a bad review before, but this LG Direct Drive TrueBalance Washing Machine is the biggest piece of junk I have ever bought. My water bill has jumped 20% and we have to babysit the washer daily to get our clothes washed. On average it take 3 to 4 time to even out clothes to get them dry and finish the cycle. Never again will I buy a LG Product. Wish I would have spend time looking at reviews before I purchased. I hope this helps other people before they buy.

On 9/15/16 a repairman came out to check my refrigerator and told me it was my compressor. Was gone to put the order in. (9/16/16)... Short story long process. On 9/29/16 repairman stated part was ship... Never heard from repairman. I call LG. Keep you on hold for 10-15 mins. Then they tell me my claim is being review. It will take 5-7 days. It was submitted on the 28th. But the repairman said it was ship on the 29th. Whos lying or they working together. 10/7/16... Call today. Check on the status of my claim. Waiting on the other 15mins. Came back on the phone to tell me they reject my review because they ship the compressor. I ask him if know they ship my compressor why was it in review. He said he didnt know. As of today still no compressor and we living out of a lil small office refrigerator and a cooler for ice. Something gotta been done with LG. With all these complaints somebody help us!!!

Tonight we set our dishwasher to run as always while we sleep. Well it was a good thing I didnt fall asleep right away because my LG dishwasher control panel shorted out and caught fire, and it didnt even trip the breaker. Hopefully thats because I got to it first. We have had nothing but trouble with it over the seven plus years we owned it. It has been completely rebuilt at least three times. It has always had a foul smell to it when it ran.

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

Puchased LG Washer (top loader) in May 2018, had it delivered & set up, and got NO instruction on how to use the item. It tears rugs, uses too little water, wastes water, does not clean clothes, and I am told to not wash heavy items, then again not to wash light items. No response from LG even after unknowledgeable repair visit, and Home Depot (Seller) will not return calls. Worst washer on the marked, for sure.

LG LMX 25981st - When opening left door of 4-door French style would hear a loud pop. Then noticed during this pop the display panel would flash on and off. Finally popping stopped. Now no water, no ice or water filling, no display lights on front. Refridge is cool and freezer freezes but no controls. Trying to find if others have had this problem.

Open till recently I was very happy with my LG refrigerator. Unit has always been great. Do you want to half years after me owning your own at the compressor went bad. I was very happy to hear that LG would replace it free of charge however I was not thrilled that it took so long to get a service appointment. I was almost a week without a refrigerator. Repair technicians came in. That’s where the real trouble started. The first time they said they didn’t have the right parts and it didn’t work so they left the refrigerator off for a number of days again while they were could get the right stuff to Complete the job. About a day after my refrigerator which finally running I called the repair company directly and told them that the unit was making load noise and vibrating. All my drinks were moving around on shelf but nonetheless I was happy to have a refrigerator again. Now it’s been 4 weeks with multiple phone calls to the repair company with no response to come out and rectify the issue. So now I turn back to LG to complain and to finally try to get someone out to fix this thing. An exceedingly long and painful process.

We also purchased LG washer/dryer (high-end stainless steel). Washer is ok, but we have experienced same problems as many others. The dryer LG Tromm DLE2501 never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An energy star product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually it sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depots reps are promoting this stuff, and LG doesnt stand behind their product. Drum is cracked, and the lint stays trapped.

I bought a LG front load washer, at the most, five years ago. It started making a horrible sound when it spun. My repair guy accurately referred to it as like a train. He said that the main bearing has gone out. He told me to get a Whirlpool next time. I asked him if he has seen problems with the LG washers and he said yeah, they arent lasting as long as they should. Given that I am out of work and also cannot get to a laundromat, purchasing a washing machine is not something I look forward to doing. So we are going to keep using it until it completely freezes up. I am extremely disappointed in LG and just hope the LG dryer will continue to function.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

lg electric range mod # lsc5683ws - We have a f3 error code and have paid service techs to fix but have not. We have replaced oven sensor which was surely the problem but nope.

Bought LG dish washer Oct 2018. 6 months in, it would not power on. After a month, repair was completed... that night it flooded my kitchen. That was Five (5) months ago. Since then they made a repair for the leak (I waited 2 1/2 months for the 3 parts) but repair did not work. Once again the dishwasher flooded my kitchen. I have been without a dishwasher going on 5 months now. Have been unable to get a straight answer from LG. I understand appliances might have problems —what I don’t understand is LG’s absolutely horrible customer service. They are rude, don’t give you straight answers, say they are going to call back and don’t. One rep told me they don’t replace a unit just because it happens to be a lemon! Do yourself a favor —- stay away from anything LG!

Purchased a $1500 5 burner range (gas) late Nov 2013. Was delivered and installed December 2013. Used the cook top, but not the oven until Christmas. Christmas day dinner was ruined due to oven not functioning properly. Took twice the time to cook as it should have, nothing browns, everything looks anemic. Called Home Depot and got LG certified tech information. First visit January 2014, next 2 visits included 2 new sensors and a control board. Still does not work properly. Multiple calls to LG, and was promised that after 3 visits and 3 parts replaced it was deemed a lemon and would be exchanged for new range. Never happened. 10 months and 8 tech visits later, and I still dont qualify for exchange/replacement. Executive services is useless. Adrienne (the supervisor of all supervisors) asked for receipt and invoice to be faxed for the resolution team. Faxed immediately after conversation and one week later was told I STILL dont qualify for exchange or refund. When I asked her what does qualify she said, as an LG customer you are on a need-to-know basis. She refused to tell me! I have not encountered ONE LG person who has been helpful or even nice. I will soon be replacing all 5 major LG appliances with Samsung. NEVER WILL I BUY LG AGAIN. Luckily Home Depot has facilitated this interaction and I am now getting my money back. Home Depot customer service is AMAZING.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

We have 2 LG devices, washer and dryer, both less than 2 years old. Working great so far. The only thing we dont do is use the washers built-in dispensing system. We dont want to have any trace materials flowing around.

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

My LG Refrigerator has gone out completely for the second time. The problem is the motherboard, again! The fridge is only 4 years old. This is the worst product that I have spent money for. Thank God we have another fridge as a back-up. I guess I should have checked where it was made! I might need to check an American-made product, if we still have one. LG is a cheaply made piece of junk! Dont buy them!

Like Nate of Duarte, CA wrote on March 26, 2014 -- by end of 2006 purchased LG LFC25760ST. Had the same issue with the light fixture housing in the refrigerator compartment header, not once but twice. My photos look exactly like his. Last service they replaced the entire electronic board and installed a new light fixture housing also recommending use of lower watt (40 watt) bulbs. This occurred Aug. 2012. At the time I stated I was concerned about possible impact whatever lies above the refrigerator header (refrigerant tubes?). It appeared the plastic header was melted completely through in at least 3 locations.Now I have refrigerant smell in the refrigerator. Service call is tomorrow, so well see what happens but suspect cost to address what I believe are issues with the refrigerant system may be so exorbitant that it may be more prudent to replace after a bit over 8 years than to repair. I dont understand how this fire hazard can be so prevalent for so many years and nothing appears to have been done. If there is a class action suit, I will gladly participate, as this refrigerator is in my opinion, a fire hazard at the very least.

Our new LG model 6323S electric range needed gating used to. Something to consider, LG designers didnt think of the 220 connection at the rear of the range. Unlike my old range, the back cover did not go all the way to the floor, leaving twelve inches clear and unobstructed access to the underside from the rear of the range, this allowed plenty of room for the electrical connection and allowed the heavy wiring to slide under the rear of the appliance and further allowing the range to go all the way back flush against the wall.With this new range, the full rear back cover completely prevent access to the void under the range, there is no room allowing clearance for the connection and storage for the excess heavy wiring, causing the range to stick out from the wall over three inches looking out of place and giving room for items to fall behind the stove. Im strongly contemplating getting rid of this LG range. When purchasing a new range, who would think of such an issue? Wont do the same mistake again.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

Ever since we bought our LG Model LFX31925ST in Nov. 2012, the ice maker is leaking on. You cant get ice from dispenser because all ice are frozen together and now the water is leaking from under the refrigerator and its not because of the water supply. Both ends of the water supply are dry. Now lets talk about the clothes dryer. We have the tech out 4 times because the tub was bent and they would not replace it until the manager came out and now its taking 2-3 hours to dry a normal load of clothes. We have a new LG gas stove and dishwasher still in the box new but were thinking on selling them and getting another brand because the LG line of appliance is not worth the money you spend for them and the quality is not there.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

I am incredibly angry with LG products as well as their customer service. We bought an LG steam dishwasher from Best Buy and paid for install. After around 2 decent years, we received an error message. Contacted LG immediately HOPING they would send someone out as we NEVER called prior at least to look at it. They hire local subcontractors so I was charged a $75 fee just to take a peek. I was told the dishwasher wasn’t level and the drain line needed a bigger loop to drain properly. Thank you and on his way. The dishwasher performed for about 5 cycles and three weeks later before last evening rinse cycle that flooded my brand new kitchen and theres water all under the floors. Ill call again but I am not sure I am going to get anywhere. TERRIBLE product. Terrible service. A big fat F from me. Now I have to hire Servpro to come out and dry the floors... rip out my brand new flooring... I am out of pocket for way more than the dishwasher cost. They should have a class action suit against them. I am sure we all suffered more than just the cost of the dishwasher!

I currently fighting with LG on my stove (LRE6383ST). Hey has anyone every dealt with LG, for warranty on a range? It only 6 months old, my convection oven has stop working on Easter Sunday 2017. They first told me that they would replaced it with a new stove. Now they are given me the runaround for weeks, now they tell me that is going to be another 3 to 5 business days before they know what or how to replace. They said they would repair it but we are too far away for the nearest repair person in Yorkton which living in Raymore we know that there is no repair people to help. Im so angry I was thinking of buying the fridge to match but not now.I waited for 4 weeks when I bought it because they were on back-order. Actually all appliances were due to all companies sending everything to Fort Mac after the fire which was great for them but not for anyone else. All I want is a new range that works for more than 6 months. Now LG said they would give me a store credit only after I send my stove to them in BC and what the hell am I to use till I get a new one. There is another problem. None of the LG RANGES are available nor can they tell me when. It could be months which is not acceptable. How can I cook for my family of 5. The store where I purchase this stove is helping me to deal with LG. LG you need to make this right!!!

I picked it because of the price. It was on sale and I have always trusted LG appliances. It lasted a very long time. It was maintenance free. It kept things cold without freezing things out. Its real big and still doesnt take up much space in my kitchen. I still love mine to this day and will always own one. My last one lasted for years and IM very hopeful this one will too. It has very much met my expectations and more. I will always own a lg.

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

It was always short on water but my clothes appeared clean. I no longer sure about that because it wont even melt a pod. Had service come - its made that way - cant change. No more LG, or front loader.

Updated on 06/21/2019: Terrible service, Read reviews please prior to buying, Parts are impossible to get once needed. I have 6 yr old fridge that cost $3500 and we havent been able to get parts since April 9th. First part took 4 weeks to get and it was defective. It was manufactured 2 weeks after we ordered it. Ordered another control board the first of May and they keep delaying ship date. Now saying June 27th. Every week they move it back.Original Review: We have been unable to get parts for our 6 yr old $3500 refrigerator. Ordered April 9th and still nothing, every few days they give us a different answer. WE have been told they use a different board for almost every fridge and dont keep them in stock?? Now saying May 7th. Who can go without a fridge that long? We have children and new fresh items.

Would you board an airplane knowing that when its electronics fail, there is no way the passenger door can be unlocked? This is exactly how the WT5070CW LG washer is engineered. Ours died a mere 4 years (!!!) after purchase - its electronic controller died in the middle of a wash cycle and left the brain dead machine with its door locked, with no manual way to unlock it, holding hostage a full load of wet laundry which has been rotting there for ten days, exuding a horrible smell! And, to add insult to injury, here is what happened when we ordered the part from LG (via Sears Parts Direct, order number **) and paid extra for expedited 2-day shipment: after 4 days we were informed that LG has not shipped yet, no reason given (the part should directly from their warehouse to home) and there is no guarantee when it will arrive. This is LG engineering! This is LG customer service!

Purchased the LG Direct drive dishwasher. Stainless steel with all the bells and whistles. 1 year after purchase, I received an error code on the machine, stating its retaining water/moisture. Called LG Customer service provider. They walked me through the steps to fix this issue. Two weeks after this issue the machine made some very loud noises, along with showing another code. This time it was the motor that had gone out on it. I was told I needed to send receipt, as I refused to pay for service. Keep in mind it had water issues already. So I sent the receipt, and they fought me, along with denying my claim. It didnt stop there. I finally got someone out here from LG to fix for free, after a lot of time on the phone, and no use of dishwasher for 2 weeks. The repair man came out. He was very rude. Along with tipping dishwasher and spilling water all over new floor.Well my problems did not stop there. Its only been 2 weeks since fixed, and its showing the error code for water /moisture again. Little did we know the first error code was leaking water under my new floor. Ive called LG Customer service again and got the run around. The service rep also told me this is a known fact about the machine, and there have been issues with it. Its been 3 days and no one has reached out. But heres the worst part of all this. My floor has now been tore up, and restoration has come out due to the known issues, and all the water that has leaked out under my floor. My homeowners now has to get rid of water and replace the whole floor. My machine still sits in kitchen broke and not usable. PLEASE DO NOT PURCHASE THIS UNIT.

We bought this microwave a week ago and will be taking it back to Menards tomorrow (and will be writing a review about them if they dont give us our $ back!). It worked fine until tonight. The only complaint we had was that it didnt have a timer on it but we could deal with that. Now, however, it is junk. We had the light on below the microwave and when I turned it off, I turned the vent on to see how many settings it had. I turned it back off and noticed the light inside the microwave was now on and the turntable was going. It wouldnt stop. It was finally discovered that if we pushed stop, then energy saver, it would stop and the light would go off but nothing would make it work. Anytime we tried to put a time in the display, it would just read door and do nothing except spin and have the light on. Its off the wall and back in the box. Menards, here we come!!

Dryer LG DLEX3250W ruins my clothes. The lint filter on this model is defective. We even purchased replacement parts and within a month the same thing happened again. I have to use duct tape to hold the lint filter in place. I have ruined 100s of dollars worth of clothing. The clothes get caught on the end of the lint filter and twist until ripping. Items with straps, sheets, sleeves are the most common to get caught and ripped. I am very disgusted that this has not been recalled and a fix has not been made. I spent a lot of money on this dryer and very dissatisfied!

Thousands of dollars in damage! We purchased LG model lfx25971sb with french doors and an external ice delivery system. The initial problems, within a week of delivery, were with the ice maker that was constantly messing up, leaking, not working. The list of problems with the ice dispenser are numerous. The next issue came in about 11 months when I noticed that the cabinet next to the unit was showing cracks in the finish. These are maple. Perplexed, I pulled the unit out and found that a small pin-hole had burst on the water line leading up to the dreaded ice maker. The hardwood floor underneath was stained and buckling so the leak had been there for awhile. With both of these service issues, I got horrible customer service from LG. With regard to the water line needing repair, my cost. Then on Sunday, while walking across my kitchen floor, I nearly tripped over the buckled wood floor at least 5 feet from the unit. Now, it was gushing water from underneath! The service guy that showed up today said a valve blew out and that it is not covered by the warranty. This wreck of a machine has ruined my kitchen floor and the poor excuse for a company will not do a thing about it. Repair bill around $180; floor and cabinet repair, thousands. I also purchased a washer/dryer set. It took four months to get the washer working. This time they finally owned up to the problem and replaced a part but four months before, it never worked.

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

This is the worst appliance purchase I have made. Most loads show as unbalanced to which the washer responds by refilling the tub with water. It is almost impossible to meet the machines balance requirements. The constant refilling makes the machine a little less than high efficiency. The companys position that you need to wash things of similar weight in a load is ridiculous. I would have to wait until every piece of clothing I own needed washing before I could meet that requirement. A typical load takes 2+ hours to complete which includes multiple attempts to rebalance the clothes. I would recommend that you look elsewhere. I cannot fathom why there are so many positive reviews for this giant POS. (Model WT1101CW)

We bought LG top load washer and front dryer as a pair; WT5170HV, 5-2012. The only problems weve had was the washer electronic control board shorted out & now weve noticed rust forming underneath the top rim of the washer. There is a notice about not splashing bleach when adding to the dispenser. We are careful, but apparently it splashes up on the bottom of the lid and around the dispenser when the machine is operating. This is a design flaw and needs to be corrected by LG. This will be the last time I buy LG products unless they show me that they will stand behind their products and fix the design flaws... So be careful when buying appliances and read consumer reports.

So disappointed with LG. Have never had a front loading washing machine before so in December of 2014 I purchased both washer and dryer pair. Right from the start the washer made loud banging noises. Was told this was normal for these new type of washers. Okay I thought. But 3 years almost to the date of purchase, I am stuck with a practically new washer that can barely spin due to worn bearings. It would be ridiculous to spend money on repairs... Probably around $500 I was told. I may as well buy a new machine. UGH. I just cannot get over spending over $1000 for a washer that I now have to junk. I do have an LG refrigerator that I love and have had for almost 10 years. PLEASE LG... Do not sell washing machines... Ripping off too many consumers. Rant over.

I bought this refrigerator in September, 2020. My wife and I noticed that the water and ice it dispensed tasted bad and metallic. The cooler and freezer worked very well but our friends confirmed the bad tasting water and ice. We never had this problem with our old GE refrigerator which lasted 22 years. Four visits by LG technicians failed to solve this problem. I wrote several letters both to LG and Home Depot. Finally, we were contacted by Home Depot who offered either a replacement or a refund. Having lost faith in LG products I elected to take the refund and have ordered a GE refrigerator.

So far I have not experienced the issue of mold on the door, and I have watched carefully. My 7 year old Maytag was very rough on various fabrics; the LG is cleaning clothes much better with less water and less Tide. I think the Maytag, for all its advertising, should have lasted longer. Maybe I am naive.

I have been loading home dishwashers for over sixty years and my LGF7774 is the worst, and I must say, nearly impossible to load effectively. Because it doesn’t seem to be designed for actual dishes, it takes longer to load, as I have to move things around constantly to get them where they will actually get clean. The top rack areas for glasses seems to be slanted wrong and are the wrong width. As a result the glasses often fall over and break as I’m closing the tray. The bottom rack is even more frustrating. Those prongs that flop down to accommodate (what?), pans perhaps, may have seemed like a good idea to some engineer, but in use they plop down whether you want them to or not. The bottom of the lower rack could also use some redesigning. I have many square dishes and have to be over-cautious about seeing that the corners don’t extend downward where they will interfere with the spray arm.The dishes washed appear to be clean, but don’t smell clean. I’m asking the world of manufacturers, “If the user has to rewash things, or wash them before using a machine, how much water and electricity is that saving? And if I cover the food-left-on smell with a scented rinse does that make the dishes cleaner?” In fairness I must add that I just discovered that it has an extra rinse cycle and am at the moment trying that one out.

Bought this refrigerator/freezer combo a few years ago. Nothing but problems. The ice maker freezes up all the time, the drain pipe freezes up all the time so that water leaks out onto the floor. Poorly designed. Do not buy. They even ask for prepayment for service calls.

I bought this LG (Low Grade) refrigerator (lsxs263662) brand new when I bought my first house. This was the worst mistake I have ever made. I should’ve did more research on this company before I spent $2000 on a oversize cooler. I bought the fridge in 1/23/2017 and about a month of use it stop cooling. The whole fridge was full of groceries that all went to waste. I contacted LG and they sent a service tech to come look at it. He said it was a compressor issue and had to order a new one. About 2 weeks later the compressor arrived and he came back to repair it. About a month after that the refrigerator stopped cooling again. Again we contacted LG and same issue again. This time the service technician blamed it on the first service technician for the refrigerator failing again. So same deal he ordered another compressor and came back to repair it. Relieved that the issue has been fixed which was around 4/12/2017 and assuming that this can not possibly happen again, I went on with life. About a month after the second repair the fridge broke again, same issue it stopped cooling. Again called LG but this time the service technician which was supposedly a actual LG technician never showed up. This was around 5/2017. Kept calling LG and they kept sending that same guy that never shows up. They stated that he came on the day that was scheduled but there wasn’t anyone home. I know that was just an excuse because I have 2 retired parents that is always home. So now about 1 month of waiting for the technician they sent him again. This time he said they gave him the wrong address, that is funny because they have been here three times before so how can they send the wrong address? It’s now 2/7/2018 and LG is refusing to fix my refrigerator the third time because it’s now out of warranty. LG’s replacement policy is that it needs to be fixed three times before they even consider replacing it. I put the third claim in 5/2017 way before the warranty expiration date. They gave me the run around until the warranty ended and now they are refusing to fix it. I had to go out and buy a $300 fridge to keep my groceries in and that fridge has not gave me any trouble since the day I bought it. Do yourself a favor and stay away from this company. Customer service does nothing to help and when you ask for a supervisor they just hang up on you. I’m working with a lawyer to get their attention. Hopefully they won’t get away with this type of business practice much longer. For now please don’t support their business, Give their customer service a try and you will see what I was dealing with. YOU HAVE BEEN WARNED.

Once per week, sometime after every wash, I had to empty the drain hose. Otherwise the floor got flooded. Machine leaked from the dispenser cups. Sometimes the washer walked on its pedestal. Also, dryer just didnt dry on a full load. Had repairmen in from the first month I owned the appliances.

I have had four repairmen come out to work on this refrigerator. It has had a new computer board and compressor installed---and STILL does not cool like a refrigerator should. After the most recent install of those components, the LED light stopped working in the refrigerator. I started to look for the part to replace it--but did a diagnostic test on the refrigerator. Sure enough, the light came on again? A day later, the light went off. Did another diagnostic reset, and the light works again. Long story short, this refrigerator has become a nuisance. It is supposed to be a NEWER refrigerator that simply WORKS. It is supposed to keep your food cold. It is supposed to not be a hassle. LG has a long way to go when it comes to making a solid nuts and bolts refrigerator. If you buy an LG refrigerator, be sure to have a second one on hand in case your food spoils.

I bought my fridge in 2017 and the compressor died in 2021. They came to repaired 4 days after because the technician was nice enough to move my appt earlier, they told me that they could gave me food compensation. I called them after the fridge was repaired and first the way that the customer service handle this cases are terrible, LG subcontract this phone calls to another country I would say INDIA and is very hard to understand them, then they start this process with text messages with questions and I just got one text, I never got the following question. I called them several times and the last time I called the customer service helped me, she never advised that she was going to send this claim manually. She told me that somebody would contact me to see if I was agree with the food compensation, next thing I know I received $100 check in the mail for a whole fridge food loss, I called them and I spoke with the supervisor Ann, she was very rude and reiterated times told me that my warranty expired and LG was nice enough to repair my fridge and they don’t do food losses that they sent me $100 dollar check because they were nice, she told me that there is nothing I can do because the check was issued. They never told me that if an agent do this manually automatically they issued $100 and don’t review my case just send $100. Be aware. Never submit your food loss claim manually. They will send you $100 check. They kept telling me that LG don’t send food losses claim. That if they sent me money is because they were nice and because I have my fridge bad for 5 days $100 was enough. I lost a full fridge and what it hurts me the most I lost 100 bags of breastmilk for my baby because of this. I can’t believe they got to decide how much they can give and they don’t live even in U.S. They told me that there is nothing I can do and LG won’t send more. This fridge is in a lawsuit that is why they do food compensation and also they extended the warranty. LG customer service is the worse. Case # **

I initially didnt buy an LG. I won my first one at a Christmas party raffle. I took it home that night and enjoyed it for about four years and I had to sell it because of the size of my household was expanding. But we really dont have any negative effects with this brand. The refrigerator was a gem to own. Never had any problems with it not doing its job. Would buy another one without any hesitation. Always keep my food at a constant temperature. And keep my vegetables in the crisper crisp a little longer. The only problem I ever had was that it wasnt right for me in the realm of space. I would like to see a little bit more space in the freezer compartment. And towards the end of my ownership of the product it was making a little more noise from the compressor than usual.

I have had the LG Direct Drive smart drum for several months and on almost every wash cycle I have to rebalance the clothes inside. I am just trying to warn other consumers about the frustration I am going through. To be fair I have not contacted the company yet. We did call Sears and they said we would have to pay of a service call. So I am going to contact LG after I can get all my paperwork together - stay tuned.

My new fridge (LG LFX31925SW) looked great. Had the features I wanted at what I thought was a reasonable price $2300. Then crap happened. Within the first year I had two failures. A circuit board failed and the fans for the freezer would get covered with ice and failed. That was covered under warranty. No coverage for lost food. Fast forward 3 years and I had a similar experience as many others described with a failed compressor. $385 service call. When I brought this up at lunch with my co-workers every one of them mentioned having issues with an LG product. Needless to say I would never recommend or purchase an LG product again at any price.

Wish that I had found this site prior to buying their top loading washer. Bought from Home Depot 4 months ago. Left one day with washer running, when we returned it had stopped with error code, washer had not drained. Looked at error code which said that hose was possibly crimped. Pulled washer away from wall and insured that they was nothing wrong. Called LG and girl had me do the over the phone diagnostics. Bottom line, she said that it needed service and they would schedule in 3-5 business days.Only call we received from them was a company name & phone # left on answering machine, with no further information. Sent a email asking what the hell is this, you are supposed to be scheduling the service, not me. Couple of days later this service company called and left messages on the answering machine, wanted us to call them to schedule a service appointment. I called on Friday afternoon, and they would have a service tech our way on Wed. I inquired what if it needs parts will they be able to repair by Fri. reply: no way as they would have to order parts. I inquired if they provide service after 4:30 pm or on weekends as we were both returning to work next week. She says no; in other words they wanted us to take time off from work to repair a product under warranty. I told her to forget it I would recall LG, which I did and explained to the girl that they needed to find a service company that can accommodate our work scheduled, she said that she would call back for scheduled service in 3-5 business days. Last we have heard from them and Home Depot says we just sold you the washer you, LG delivered it and any issues you have you have to take up with LG. WRONG answer, Bottom line you have three choices: 1) Insure that we receive repair on the existing washer , 2) Come get the washer as you havent been completely paid for it yet and refund what you have been paid, 3) give us a new replacement or once again you dont get the balance. All 3 scenarios is that it is still under warranty and you were paid the money not LG. As it stands, intend to file official complaint with Consumer Protection Agency, Federal Trade Commission & Attorney Generals office if for nothing else other than formal matter of record.

After more than 6 non-productive service calls to my pristine LG washer, which was shutting down as a result or a false error code, I sent the following to the head of LG in the US and copied the conglomerates CEO. Nearly two months later, we have not had the courtesy of a reply from this unresponsive, arrogant, incompetent and corrupt company.I am writing directly to you in order to allow LG Electronics the opportunity to rectify a situation involving a washing machine, which has been deemed unrepairable by both an LG-certified repair service company and by your customer service organization, which refuses to offer equitable assistance in resolving the problem. Please note the washing machine is in good condition, not significantly worn, functions very well half of the time, and then shuts down showing a false error message.In brief, the machine in question produces an error code and stops mid-cycle. After more than six service calls, replacement of several parts including the same parts multiple times, and numerous calls to the LG help desk, your authorized service technician declared the machine unrepairable and looked to LG for further guidance or, in the absence of guidance, an offer from LG to replace the machine since it is not repairable and well within what should be its useful life span. LG has refused because the machine, purchased in 2005, is out of warranty.Mr. Cho, understand we are not seeking a free repair. We fully expect to pay for a repair on a machine that while out of warranty is still well within its useful life cycle. However LG has failed to produce an appliance which, when inexplicably logically shuts down, can be repaired by LG authorized service. As a result, we are forced to replace the appliance very prematurely. If you will not replace the appliance, then we request that you provide instruction on how a technician may bypass the board that is producing the erroneous fault code that is shutting down the machine mid-cycle. These good faith solutions are only reasonable.In addition, and as a consequence of LGs failure to produce a machine which can be repaired, we have incurred expenses for sending laundry out to be done. While at this time we are not seeking reimbursement from you for these costs, which are now well over $1,000, we will not hesitate to include them in any legal action which we are forced to take against LG should LG refuse to act in good faith and choose to ignore our reasonable request. Such action may include, but not be limited to, commencement of a consumer fraud action against LG under M.GL 93 A, which provides for treble damages and attorneys fees.Interestingly, from a non-exhaustive online search, we have learned that LG routinely refuses assistance to consumers with out-of-warranty machines, which are still within their useful life but cannot be repaired, because LG maintains the appliances are not intended to last. We therefore believe it would not be a difficult task to win class action status for any action taken against LG for intentional defects in its laundry appliances. In addition we will not hesitate to refer this case to the attorney general of the Commonwealth of Massachusetts.Mr. Cho, you should know that I was an early and loud proponent of your products and installed them in the laundry rooms of three estates and on my yacht as well. I did this despite the warnings of others that LG was merely the new incarnation of a Korean brand known for shoddy products, Goldstar and Lucky Goldstar. Now, it appears, your detractors were right and LG is interested only in volume sales and not in customer satisfaction or customer loyalty.Mr. Cho, I do hope we can resolve this problem amicably and without legal action or publicity. However, please do not underestimate my resolve. As the founder and former CEO of a multibillion-dollar company, I well understand the difference between good faith effort and fraud. I am hopeful this situation is the former and not the latter. I am a consumer of means and I will not hesitate to pursue my claims against LG. I look forward to hearing back from you.

My family members all use this fridge. I dont have this firdge now, but its the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

$3,000 5-yr.-old top of the line LG refrigerator still not fixed after 5 weeks! Horrible customer service! LG has not been able to repair it in 5 weeks with 6 visits from repairman. BTW: ONLY PARTS are covered by LG warranty, not labor. If your LG fridge breaks the day after you buy it, YOU pay for labor, and each call involves a minimum of two visits by repairman - one to look at it so he can order parts (they keep nothing in stock) and at least one return to try to fix it.The repairman suggested on his FIRST visit that we BUY A NEW REFRIGERATOR, before he even ordered the new compressor. They do not want to honor warranty. They want you to give up and buy a new appliance! He actually said refrigerators do not last more than 5 years! My son in law has spent hours on the phone (mostly on hold) trying to arrange repairs, been transferred to departments that are closed, been told to call back tomorrow (when departments are closed), and been told that the earliest available repair appointment was 4 weeks away! He has been hung up on. He has been told that they cannot access his records and that the only department that can access his records is not open today (Friday). The repairman suggested more than once that we buy a new refrigerator instead of requiring LG to honor their warranty. Who spends $3,000 on a fridge they expect to last only 5 years?

I bought one of LGs “French door” models in July 2014. The compressor has already gone out. Initially, I really liked the unit, with the exception that the ice maker in the door did not stay cold enough and the ice melts together and has to be thrown out every few days. I was willing to overlook this because the rest of the refrigerator worked great. Produce stays fresh for several weeks.I am giving this refrigerator and LG 1 star mostly because of the service, which is almost non-existent. I wish I could give it 0 stars. I knew that the compressor was out because I woke up one morning and both the refrigerator and freezer were warm, even though the lights and water dispenser were still working and I could not hear the compressor. I tried to “diagnose” the issue so I could let the LG representative know, but it would not give me a reading. The ability to use your smartphone to diagnose issues was one of the selling points of this refrigerator. However, I had to wait two weeks (including over Labor Day weekend) just to have someone come to confirm that the compressor was the issue. The service person opened the refrigerator and used his own phone to determine that the compressor was out. I had to pay him the $100.00 trip fee for him to do something that I should have been able to do. Then I had to wait another 8 days for them to order the parts and come back to install the new compressor.The day before the second appointment, they called to confirm that all of the parts had arrived, but only 2 of the 3 parts had come. They told me they were cancelling the appointment and rescheduling it for another week out. I had to demand that they keep the appointment and I tracked down the missing part myself and picked it up at UPS. Finally, the technician came to replace the compressor yesterday, and I immediately knew something was wrong because it made a loud vibrating noise that has not stopped, which began as soon as he left. I called him and left a message but didn’t get a callback. He had indicated that it would take until this morning to cool down enough for food storage. I decided to wait it out and see if the noise would stop. Not only did the noise not stop, but the refrigerator and freezer are still warmer than the inside of my home.I now get to wait another 5 days for them to come back to re-check the refrigerator. I do not have a second refrigerator, so I am living out of a dorm-size refrigerator and buying ice at the gas station. My interactions with LG and A & E Service have been so negative and their service has been so slow that I have decided to use a different brand of appliances in a new home that is under construction. I will never buy another LG product again.

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

I purchased a LG Counter Measured Stainless Steel Refrigerator on August 2014 from Home Depot. Into 10 months of having this product (June 2015), I found a large amount of icing behind the produce draw and I could barely open the draw. Apparently the compressor was going and needed to be replaced. LG came out and promptly fixed the problem. They replaced the two boards - internally and externally at no cost to me.Then around early August 2015, I found several rust marks on the right and bottom drawers of the refrigerator. I promptly called LG especially since I had not owned the refrigerator an entire year. They asked me to upload pictures and the representative stated she would present this to senior management to see what they could do to remedy this. She called back the next day and said senior management felt that the damage was caused by me in some way. I told them that I had purchased a dishwasher and a range at the same time, clean them with the same stainless steel product, and the items did not have rust marks. They said that their decision was final.Surprisingly I received a call in late October 2015 from LG inquiring about the rust spots complaint on the fridge. I explained that there were actually additionally rust spots appearing every day and that I was very unhappy with this situation. He sent an LG service person to view the rust spots and take pictures as well. The service man called the warehouse to immediately order me the right and bottom freezer doors and to have them installed the following day. At this point, I am a little concerned that the new doors will have the same problem and if it happens again, will they cover the damage? I have purchased many products from LG and was generally very happy with the products and service.

Wow cant believe Im finding so many people with issues with their LG fridge. Ours is 3 years old and has been making loud noises for a while, had a couple service calls, defrosted a couple times, helps for about a month. Most recently - the WATER STARTED SPEWING FROM THE DISPENSER FULL FORCE ALL ON ITS OWN!! Thank God I was home because in just a few minutes our wood floors were covered with over an inch of water. I opened the door to stop it and then turned off the water supply.Repairman came, heres our list of parts needed to repair: Rear panel fridge (cracked), $267.14. BiMetal freezer part (frosting), $48.65. Control board for updated freezer panel, $329.02. Freezer cover (control panel), $183.38. New dispenser, $280.36+labor. No support from LG on this, which is a shame because they obviously know there are issues with this fridge. Its going to the dump and we will be replacing with a non-LG product. We own a new LG washer/dryer and dishwasher, but this is definitely our last LG product based on this experience. Btw, our 23 year old Kenmore is still going strong in our garage! Will be searching for class action suits and ready to join as soon as I find one! LG lfxs32726S.

4 of 5 of my LG PRODUCTS have had problems. My LG side by side refrigerator with ice maker and freezer on the bottom caught fire on Christmas EVE one year while we were sleeping. After much negotiating it was finally replaced. The replacements ice maker failed and the doors broke twice. My LG top load washer rusted out... it took a year to get it fixed. Meanwhile it had a couple of recalls on the panel and tub. My LG dishwasher stopped working altogether... I replaced it. The second doesnt clean my dishes well. AT THIS POINT I HAVE NO FAITH IN THE PRODUCTS OR SERVICE DEPARTMENT. LG simply does not want to deal with their faulty products and its customer service dep representatives are difficult to understand.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

Loved my French door refrigerator. Today, noticed freezer not too cold. Cleaned back of fridge, nothing changed. Went on website, said contact service. Put in zip code, gave me a service place 30 plus. Ike’s away. Called repair service under 5 miles away, only to be told I am the second customer TODAY with this fridge problem. “Very common problem with LG. They knew they had issues with the compressors.” Well, I am grateful my 2004 Kenmore fridge is still working fine, no repairs ever, because all my food is in there now. Told compressor will take a few days... Have an LG dishwasher have no issues. Guess what, no more LG appliances for me. If they knew there was a problem, step up and fix it. I think that’s all we would expect. Stand behind your product. Do the right thing. Fix the issue and pay for all expenses not just the compressor. Your fridge was not cheap!!!

We purchased our refrigerator a little over three years ago. The compressor just went. We lost everything in both the fridge and the freezer. All the ice in the ice maker melted and leaked all over the floor. I called the LG number found the manual. I was on hold for over 30 minutes. The refrigerator “specialist” asked me find the model number and serial number. The place he told me to look was incorrect. He became impatient with me and told me he could only give me three minutes. Three minutes... I found the information (not where he told me to look) and he then gave me the names and numbers of two local appliance repair businesses. When I called one of the numbers I was asked for a PIN # from LG. Apparently the “specialist” was supposed to have given me one because the fridge parts are still under warranty. Now I had to find the receipt for when we purchased the refrigerator. This all happened two days before we were leaving for vacation. So obviously the refrigerator won’t be fixed until after we get back. I’m extremely disappointed with this LG product. I can’t imagine ever buying another LG product. I will certainly be warning friends and family.

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

Ive read so many negative reviews about LG refrigerators not working that this seems superfluous but I need to vent. We purchased a side-by-side refrigerator/freezer 3 years ago during a kitchen remodel. It is a counter-depth with water and ice in the door. About 6 weeks ago, the refrigerator stopped cooling. We put a thermometer inside and the temperature was 57 degrees. We contacted our retailer, Abt, who immediately sent out a tech person and determined, with the assistance of LG tech, that the freezer fan wasnt working. The part was ordered, new fan installed, and the refrigerator temperature remained at 57 degrees. We called Abt again, tech came out and again, with the help of the LG tech, determined it was now the refrigerator fan. Part ordered, part replaced, temp still 57. Abt ordered a new control board, at the suggestion of LG tech, part ordered, couldnt be installed because it was the wrong part.We finally contacted LG. After long waits, requests to speak to managers, etc., we were finally referred to their Executive Services. Im guessing that this department handles difficult situations (or difficult people, although I havent been difficult until now, 7 weeks later). LG sent out their tech. Tech announced that the refrigerator was installed improperly because it fit too tightly in the cabinetry. Ok, this is a counter-depth, built-in refrigerator. Huh?So, LG Executive Services was called again. We asked for the installation manual and were directed to the online version. While the Exec. Services person (Tish) was on the phone, we read, aloud and together, the specs which stated the unit needs 1/8 on either side and minimum of 2 from the wall to the back of the refrigerator. The unit was installed properly. Tish insisted that it isnt and made me wait while she chatted with Engineering. Apparently, Engineering stated that there needed to be 1 on top for air flow. I asked Tish how I would have known that since its not published in the installation manual and I want a copy of that. 8 days have gone by and Ive not received anything. When I followed up today with Jenna, she said that, because I filed a complaint with the Better Business Bureau, the engineers will send the info to the BBB and they will respond to me. REALLY???Between the dates of April 4th and today, April 11th, Ive exchanged 12 emails with Marianne, at Executive Services, to no end. LG tech came out, again, with a 2nd tech at 7:30 PM! After much discussion, they determined it must be the control board or the sealed system. The control board was ordered and installed. Our interior refrigerator temperature is now 61 degrees from 57!! What a joke. So... today I spoke to 3 people at Executive Services: Tamica (totally useless), Willie and Jenna. Jenna seemed to at least want to do something. I shared that our daughter is getting married in 4 days, we are having a 40 person brunch on Easter Sunday, and I have no freaking refrigerator.The latest is... Jenna contacted the Tech Department and they want to put in a datalogger to clarify the issue. I asked what that meant, she didnt know. I asked how long it would be in the fridge, she didnt know. She said she sent an email to the tech engineer, tech manager, and Tech Support manager asking these questions. Do you think the problem with getting anything done has to do with too much weight at the top? Anyway, we have an appointment Thursday so the tech can put in a datalogger, whatever the hell it does.I cant even describe the frustration and anger held towards this company. I would have given them a 1 because, obviously, their products arent meant to last, but some of the folks at Executive Services and our tech have been nice and most seem to want to help. I wouldnt recommend LG products to anyone, ever, unless they want to be totally frustrated and throw money out of the window. Our previous refrigerator lasted 19 years and it was a Whirlpool... no brainer.[Updated on 04/20/2017] Felt my previous review needed updating and lowered my rating from 2* to 1. I still dont have a functioning refrigerator. Jenna, at LG, promised the datalogger, which never happened. After she contacted their tech people, they deemed my refrigerator installed improperly, again, and said sorry, we cant help you. So, after sending out their techs 4 times, replacing the motherboard, ordering the sealed unit, this is their decision? The unit is installed in accordance with the installation manual on line. Their engineers came up with different specs. Coincidentally, their cant fix it edict came on the heels of my response to their response to my complaint to the Better Business Bureau. Hmmmm... After reading the 1700+ complaints about LG products, the majority being refrigerators, Ive decided to take this further. I am contacting my local news station, newspaper and the Attorney General, if need be. PLEASE... EVERYONE WHO IS OR HAS EXPERIENCED THE LACK OF SERVICE, and refrigeration, from LG, TAKE IT TO THE NEXT LEVEL. LETS GET THIS CRAPPY COMPANY OUT OF OUR STORES.

This 6-year-old LG LFC25760ST refrigerator is at my vacation home. Its hardly used as compared to my 2 other refrigerators which are manufactured by Amana & Whirlpool, 10 & 18 years old and working without any problems. The tech repair said the weld failed on the low end freon side of the cooling system. LG tells me its beyond the warranty period and there is nothing they can do.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

I purchased my new LG WM3770HWA washing machine through Home Depot online. Two weeks after my purchase it started having multiple problems. It has now been nine months I have been complaining to LG service and not one technician has come out to help. LG has THE WORST SERVICE I have ever encountered. I refuse to buy another LG product.

Quiet, efficient, makes dishes look new! Dont understand all the capabilities & features yet, no instructions provided. But WHY does every cycle take almost 2 hours?!? Every model, every brand - just too long. Thats crazy!

I just bought this washing machine in January 2016 and already having problems with it. Customer service is a nightmare to deal with and when speaking with them on numerous occasions attempting to get this problem fixed I end up speaking with representatives in other countries. I WILL NEVER buy another LG product of any kind. Very disappointed in the fact that I have spent over $600 on a product that doesnt work and LG will not help me in any way. Beware when buying LG products.

I have a top of the line LG refrigerator french doors. Its warranty ran out in November and in January my ice maker broke. 5 months later, 9 parts later and umpteen phone calls, no resolve. I have never experienced such poor service on an appliance as I have this. The service man has been out 5 times. Nice man but speaks very little English - so not sure what he is saying. I am so disgusted with LG. I am putting refrig on Craigslist - best offer and going to go buy a real refrig that offers good service. There are so many choices out there. Do yourself a favor read the many complaints about LG refrigerators and buy yourself another brand. I will never buy anything from LG again.

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.