This machine works great. The controls are versatile enabling the proper heating method for a wide variety of foods yet are simple and easy to use. Its stainless steel which looks great and is large enough to accept a medium size pizza and still compact enough for our countertop. It has a built-in toaster which is a plus that also saves counter space. Im very happy with this microwave.

Save yourself a lot of problems and do not buy this machine! I purchased a Top Loader LG washing machine from Best Buy and Im very upset that I did. Ive had nothing but problems with machine stopping because clothes are uneven. It has taken me hours to do one load. The service guy told me after four visit that nothing was wrong with the machine. I will have to put more clothes in the washer! It was a medium size load! Best Buy should have told me it will not do small/medium size loads and LG or any other company should not sell a machine that only does large loads without telling the consumer. Im now stuck with this machine. I absolutely hate, hate this machine!

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation its time to stop supporting that corporation.

We purchased an LG refrigerator French door/bottom freezer drawer approximately 2.5 years ago. Recently, the refrigerator stopped freezing so we called a repairman. We were told by the repairman that the repair cost would be greater than the price of a new refrigerator. We went back to the selling retailer and asked what they could do for us. They said they could sell us a new refrigerator at cost, which they did.We are frustrated to say the least and cannot believe that a refrigerator would only have a 2.5 life span. My initial reaction was to never purchase an LG brand again! EVER!

I bought an LG refrigerator in May 2017. After 1 year of owning it, it was communicated to me that LG is known for faulty compressors in 2-3 years after purchase. My LG compressor stopped working in June 2020. The compressor is under warranty but the labor and other items not involved with compressor, such as Freon are not. It cost me $700 to fix the fridge. I did it since it was an $1800 fridge and 3 years old. LG would not even speak to me about some form of reimbursement for lost food. I would never buy an LG fridge again and based on how the customer service treated me, I may not buy any appliance from them again. Do your research on LG before buying anything from them.

I purchased an LG French door refrigerator with bottom freezer in June of 2013. In August of 2013, the ice maker went out. It took about 2wks to get it repaired. Now here in May of 2014, the ice maker and freezer arent working. I have asked that the refrigerator be replaced because not only is the ice maker not working, but now the freezer, which is a clear indication that it is a faulty product. LG has refused to replace it stating they will only repair it. They have tried and were unable to fix the initial problem. The fair and responsible thing to do is replace this faulty product.

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

Bar none, THE worst dishwasher (dishwasher is an oxymoron) we have ever had. Worse even than the defunct one we replaced. I rinse all dishes but when I unload it I sometimes wonder if water touched anything. Also the soap is dried on the interior door, hello! Does it even rinse the door off? I gave it one star because it is indeed quiet but I have resorted to washing dishes mostly by hand now if I want them all to be reliably cleaned.

I’ve heard about LG for some years and I opted for their refrigerator as it seemed to have the layout functions that I wanted. I like that it works.

We bought our LG refrigerator 3 years ago and were so excited to make such a big purchase. We shopped around and loved the features of the one we picked. After just 2 years, we had the compressor go out on it. We were frustrated but weren’t too upset because things break and we had a warranty. Fast forward to less than a year later and we have been forced to function out of ice chests in our living room because the compressor went out again. After doing more research I found that this is an issue many others are having. I am beyond upset. I have lost around $500 in food over the 2 incidents and already spent around $100 in ice to keep what food we have cold. This is absolutely unacceptable when you pay over $2500 for an appliance. My husband’s friend has the same fridge for less time than us and already had to replace his compressor. I will never own another LG appliance again knowing that they are fully aware of these compressor issues yet still produce and sell these appliances.

We purchased a LG LXF28968ST/02 in March of 2014 from Home Depot and the 5 year protection plan as well. We have always had issues with the ice maker. Well it just stopped working in March of this year (2020) so out of protection plan. LG technician came out and diagnosed leak in the yoder loop. Unrepairable. Turns out after more digging, there is a class action lawsuit going on against LG for this very problem! I have reached out to the class action attorneys to get resolve. I like the style of the fridge but this is BS after just six years.

Purchased LG top loader washing machine and this machine is TERRIBLE. Takes over ninety minutes to complete cycle if at all, error code UE every time no matter how its filled. Called for service but we refuse to pay for technician. If anyone is looking to replace your washing machine DO NOT I repeat DO NOT buy one of these. You will regret it.

LG washing machine WT4870CW. What a piece of junk this machine is, $727.99 and less than two years old. This machine sometimes has a smell to it, take forever to do a load of wash and puts pulls in my clothing and now it leaks water out over the tub. (A computer problem with the amount of water being put into the machine.) When I originally took it apart to check where the water was coming from I was shocked at how cheap it was built. They advertise stainless steel DRUM but they dont tell you is the outside tub which holds the water is plastic, look like a big water cooler jug, you can see right thru it. They also make a big deal out of the ten year warranty on the direct drive motor because they know the machine wont last that long. Called customer service for help with my problem, what a joke, had some guy with an accent reading from a book and so much noise in the background I could hardly hear him. He gave me the number for the local repair place in my area and told me I would have to pay for labor but the parts were free. I called them and nothing was free and they didnt even like working on them because they have problems getting parts, most times they have to order them for Korea and they take a very long time to get. In fact the company who repairs them doesnt even sell them because they have so many problems. (They dont like Samsung either, both made in the same country.) I decided I wasnt putting more good money into a bad product so Im just going to take my loss. I bought a new Speed Queen with an agitator and all manual controls, I dont need a computer operated washing machine, I have ten good fingers and can turn three dials, and hit one switch. (Top rated machine on the market, fewest repairs.) I will never buy anything made by LG again, Im keeping my paper work on the old machine in case they ever have a class action suit against them. I hope everyone who has problems with this machine tells all their friends to stay away from LG.

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

We remodeled our kitchen in 2007 and purchased all new LG appliances; refrigerator, dishwasher, and electric stove all from Home Depot. The fridge and dishwasher have been trouble free, but the model LG LRE3045/SB stove has been trouble since day one. The touch control panel has intermittently worked. On some days, this group of controls works and these others dont, sometimes nothing at all. Calling LG customer service, we were told to unplug the stove and plug it in after a 10 or more second delay. Sometimes that has restored some functions but never all the functions. Tonight, I have plugged and re-plugged several times, all to try and get the start button to engage. It was no success. I called customer service and was told there was nothing they could do. The unit is out of warranty, even though we have documented this issue with them years before.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

Bought a brand new LG Top Freezer Refrigerator in Nov 2012 at Home Depot. It was working well & ran quiet. It has pretty good style & is functional. However, a little after a year in early 2014 the refrigerator started to act up. It was getting very noisy, and I noticed some ice build up at the back of the freezer interior. I tried to troubleshoot the problem, and tried to adjust the setting to make it less cold, but it didnt work. The fridge was get so loud I had to unplug it once in a while. I was fed up with the noise & the ice buildup, & decided to remove all the foods & defrost the fridge for half a day. Once the ice melted away & I plugged the refrigerator back the noise disappeared. I thought that solved the problem... Was I wrong. The troubleshoot helped to eliminate the annoying loud noise for a week & the noisy starting to creep back. And I noticed the freezer and fridge temperature was not cold enough. I found ice cream in the freezer was soften. Weeks went by, I just continue to struggle with the fridge. I finally bought two thermometer to monitor the freezer & refrigerator temp. The freezer was in the 30s and the fridge was in the 40s to 50. I realized miracle would not happened by waiting & contacted LG.I contacted the local authorized repair service, and I spent $170 for the 2 hr diagnosis service. The tech told me the sealed system was leaking - that was why the freezer had ice buildup, & the fan built out due to the ice buildup. The back of the freezer was frozen solid with ice when the tech opened the panel. I contact LG about the results of the diagnosis and I insisted LG should cover the cost of the repair for the leak & the burned out fan. I had to went back and forth with LG and the repair service for more than a week to get them to agree that the repair should be covered by the warranty. And LG agreed to pay for the parts but not the labor. The repair service quote me $450 plus but could be more. At that time I was furious. I paid $800 something plus tax on this fridge, and they expected me to spend $600 to $700 to repair it. No way Jose!! It was painful to let go a good looking fridge that still look brand new, but I decided to cut the loss & went to Sears to get a Kenmore for less than $600 before tax. Interestingly at Sears, I saw a Kenmore model with the exact interior design of the LG fridge I bought... scary!! Customers, please watch out that you dont buy a Kenmore fridge that make by LG. I will have my Kenmore fridge deliver today. This time I bought a extended 5-year warranty just to be on the safe side.

I purchased my washer 7/17/2014. On or about 3 weeks ago I noticed a little puddle of water on the floor. I didnt think much about it, then the next day I was washing a load of clothes, and the little puddle became a flood. I called Lowes, Moreno Valley, California where I purchased the machine, and told my salesperson what had happened. he stated, Lets just bring out a new one. That sounded like a good idea since the machine was less than 2 months old. Then I was told, We have to have a tech come out and see what the problem is, before we can do an exchange. Ok, well the tech was scheduled for the next week. I work, so I had to arrange for someone to be at my house for the tech. (in the meantime - Lowes did send out a loaner machine, I have to do laundry. So the tech came out, and because the machine was not hooked up, he said he couldnt do anything and Lowes would have to have someone come and put the washer back in the laundry room. I called and spoke with my salesperson. So now they are going to send another tech out and will have their people come and hook up the washer.The men that came out and took the loaner away and put my washer in the laundry room, managed to put a scratch on the front of my washer. The next day the tech arrives, he tells me there is a hole in the pump, and he will have to order the part. I call Lowes, and am once again told that they will send out a loaner until my washer can be repaired, so here it is Friday 3 weeks later, no washer, and told that Lowes will have someone come out and paint the scratch. First the manager said he would knock of 10% of what I paid for the machine. Is he crazy? I had a new machine, looks like a used one. My complaint is with both LG and Lowes. Both places have given me the runaround, and the worst customer service.

Weve had an LG washer (model WT5170HV) for about two years. We are having our second major problem with this machine. This time it is not stopping! It will start with saying 52 minutes for the full washing cycle and take almost three hours to complete. Needless to say, the repairman is coming out. I do not recommend purchasing an LG washing machine. Repair calls are expensive. If this repair is more than a couple hundred dollars, were dumping this machine and buying something else.

I bought this fridge from Home Depot- brand new. Purchased Dec 2015 along with a 5 year warranty. It stopped working twice during that time, warranty was a nightmare. They gave me the run around, waited weeks to fix it. They replaced the back panel twice, the compressor, had to put put Freon in it. Warranty ran out Dec 2020. And here I am again with the fridge shutting down. 3rd time and I take good care of my appliances. I will never buy an LG fridge again no matter how good they look! Nightmare… It’s just over 5 years old. The warranty was as bad as the fridge.

We purchased an LG Bottom Drawer Freezer (Model #LFX21976ST/05) 2 1/2 years ago. Recently water was dripping from the door. The ice in the ice machine was melting, and the food in the freezer was half frozen! LG customer service was helpful trying to determine the problem, walking me through trouble shooting what the problem could be only to let me know I would be charged $210.00 for a service call. I looked online and found out this is a common complaint and that even after service the same thing occurs after some time... I am disgusted that LG isnt honoring their customers by doing the right thing and repairing these defective refrigerators free of charge. VERY sad considering we love other LG products.

I have a 5-year-old top load LG Inverter direct drive washing machine. It struggles with 9 out of 10 loads. I get constant errors or it will refill tub with water, drain and attempt the spin cycle again. I have made sure I load it properly with no luck. Going back to the old top load WITH agitator as soon as possible.

We purchased our LG refrigerator in 2012, French door with ice maker. Please be aware our ice maker once again has ceased to work. This will be our 4th ice maker to be replaced, IF we have it replaced, since 2012. Even though we purchased it in 2012, we are not eligible for the flat rate repair cost, (only eligible for models from 2012) and apparently, as per LG, it was manufactured in 2011. I have never been so unhappy with this refrigerator therefore would never recommend LG to anyone. And, as a side note, the paint is already coming off from below the ice maker on the outside. We called LG and explained this all to them but they were unable to help us. This has been such a frustrating experience for us.

DONT STOP UNTIL YOU GET YOUR MONEY BACK... I DID. My 4-year old LG fridge stopped working. The fridge was warm and the cooler was warm but everything else worked (lights, water). I had the same horrible experience as most of the reviews I have read. Multiple phone calls leading to nowhere. Had 3 different techs sent by LG and all diagnosed different problems. One said I needed new compressor, the other said compressor was fine but that I had a blockage, the third said I have a leak. I was still covered under the warranty but the techs all explained that the fix was extensive, might not solve issue and it could break down again. Ive never been more proud and embarrassed at myself in my life. I kicked and screamed and shouted and fought with them on the phone for over an hour and a half until they approved me getting my money back (even then I waited for the confirmation email saying so). Im not the type of person to act like that but ultimately I had to be to get what I deserved. My advice, dont give in and fight like heck to get your money back... it can happen. LG should be ashamed of themselves for bad products and horrible customer service. Very few positive reviews about their refrigerators.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

Over time, the heat from the dryer has warped the plastic lint trap so that it doesn’t fit. The lint trap sticks up just enough for clothes to get caught. Because the dryer doesn’t shut off when this happens, it rips the clothes. I bought a linen bag for items with straps but the lint trap grabs anything- sweaters, button down shirts, shorts. I have spent too much money replacing clothes. I bought this product from Home Depot. I made the mistake of reading a Home Depot review. Never again. I’ll be buying a new dryer.

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

Our first year under warranty, had three repairs. Now, in our second year, not under warranty. We have a repair that will probably exceed $400.00. Our recommendation, do not have LG washers in your possession, even if given to you for free.

After having several service calls on my LG washer and dryer and dealing unsuccessfully with the Executive Services Department at LG, we have filed a claim with the Pennsylvania Attorney Generals Office and would encourage others who are experiencing issues with their LG equipment to do the same. As this blog is a great way to relieve some stress, it is not going to provide any long-term relief to us consumers experiencing issues with LG products. It is truly time to let our elected officials perform their duties on our behalf.

I purchased an LG washing machine 3 years ago. I have had customer service on the phone on a regular basis, which FINALLY led to them sending out several service persons, who knew NOTHING about the problem. The washer does not have enough water in the tub to even cover the clothes to be washed; I was told to use the “water plus” button to add extra water to the tub...it does nothing. Every load of my clothing being washed comes out with whitish/grey marks all over them, especially pants, workout clothes. And any fleece item washed is ruined by “scum” marks. I have complained continually, only to be told to run the “tub clean” every other week (which, by the way, is an empty tub that just washes the tub, but doesn’t really...). An incredible waste of water - especially for a washer that is supposed to conserve water. Next we were told to run the empty tub on “oxi sanitize” and add a jug of vinegar to the tub. That worked for about 3 loads. I would NEVER recommend this machine to anyone. My sister-in-law owned an LG for 29 days & turned it back in. Bring back the old tubs!! We are NOT saving any water with this machine!!!

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

Right after the 12 month warranty expired the microwave stopped working. We were lucky that we had a home warranty insurance so all I had to pay was $75. They had to replace the Magnetron, the fan and the fan blade. The LG service was good, however the microwave is not. Buy extended warranty. May be it will help.

Purchased an LG fridge about 6 months ago. Over two weeks ago it began not cooling well and progressively got worse, soupy ice cream, rotting veggies etc... Called the place we bought it from Goedekers online. They forwarded us to LG since it was under a year old. Goedekers made some calls but even the President Steve Goedeker said he cant do much. Unbelievable, these companies are happy to take your money but have no problem leaving you and your family high and dry.LG has been a nightmare to deal with, the first week was wasted speaking to representatives that barely understood English. Finally request someone to come out on their website hoping that will get someone to come out and help us... After many phone calls, many lies, many conversations of no one caring (we are a family with a son under 2 years old etc... in a rural area) its over two weeks now and not even a phone call or servicer has been sent out to even diagnose our fridge. I even found a tech willing to come out and provided LG all the info - found out later through another source that spoke to their dealer department that they denied him because they didnt want to pay him standard rates. They spoke to another servicer in our area and they didnt approve his rates either and kept trying to talk him down as well.They have chosen to not help us and keep our family waiting to try to pay low rates to local service repair men. Youd think theyve spent at least that much paying their employees to make so many calls trying to negotiate ridiculously low rates. Why not just do the right thing and service the customer??? They have put us off, delayed and delayed any kind of progress just to pinch pennies and negotiate with service repairmen to see who will take their low negotiated rates. SO WRONG. My advice NEVER EVER EVER buy LG, our fridge was a $2700 fridge and it is not working in 6 months. They could not care less. Dont buy from online places, buy at your local appliance Ma and Pa place. Someone who will actually care, and hold true to some values.

Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldnt get a replacement. Will not buy again.

We have had our LG refrigerator for only about five years. We had to replace the compressor 18 months ago when it conveniently went out on us a couple days before Christmas and now the compressor has stopped working again and we are relying on an old 40+ year old refrigerator in our basement to keep our food cold. I would never recommend an LG refrigerator to anyone. One more point we searched and searched for anyone to even come and work on the thing and waited more than two weeks for a service man. I’m done.

LG has always had a good reputation and everyone I know who has an LG product loves it (including me). Now, after 2 years, the compressor died. Even after a thorough cleaning and professional servicing, the freezer wont even freeze and, according to the repairman, the pressure will never build up high enough to do so. What does this mean to me? Almost $1000 to replace the compressor. One thing to note: the replacement part is an updated part number meaning the original one had issues. With COVID-19 cutting customer service hours, I can understand LG not answering their phone. But that doesnt help with me having to go out on my own to get a repairman and shell out so much money. So LG, what do you say about this?

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

Bought a set of LG products and Never AGAIN!!! I bought them both and about six months later, the washer literally burst open... from the inside out. The top portion with the lid and button flew off the machine and came back down crooked. It was a top loader. The top of the drum was facing the back of the machine. They came and replaced which took a month. One year later the new machine just stopped working while the tub was full of water. We put that one aside, thank god we planned ahead, and bought a second-hand washer and dryer. We have been using the old one since. Not worth fixing the stupid thing, now the dryer has been acting up for a year... It runs for two seconds and stops but while it stops spinning its counting down. I called LG and they stated that it was due to the coldness of my basement... It is pointless to fix these POSs. Big costs, cheap parts and worthless customer service, we will never give this company one red cent!!!

My refrigerator hasn’t worked for almost 3 weeks. When I call them they say they are still looking for someone to fix. They act like they could care less. Very frustrating and disappointing. I have a friend that brought me an old Kenmore he had in his garage and it’s still going strong. After 2 years of me having purchased my LG the ice maker quit. Now 2 years later it quit cooling altogether.

We purchased these items less than 3yr. ago.1st issue with dishwasher, secured contact with LG, would only replace defective part. Customers responsible for repair, only can use their factory-installers. It was cheaper to just replace with new dishwasher. Now the refrigerator is not cooling. There has to be some sort of being held responsible to their customers. Will never deal with this product again.

I have tried to communicate with LG several times about the seriousness of my new washer turning itself on. They say it is not a manufacturer defect. And that they will not fix the problem. Do not buy LG, I purchased a new Samsung dryer the same day as washer and regret not buying the Samsung washer.

I like the looks and the functionality of my LG and why I bought it. I especially like the meat drawer. Its in the middle of the fridge and its a 3-4 inch tall drawer that goes the length of the fridge. No other brand had that. My house is an LG house from phones, TVs to the appliances. No complaints. Life really is Good.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

I needed a platform to express my utter frustration with your company. I bought this LG fridge 3 1/2 yrs ago.. Apparently during my absence this summer, my compressor died and you can imagine how badly my fridge with its closed doors smelled after 4 months away. When I called LG, you knew about the compressors failure in this model, (which all owners should have been made aware of). Had it fixed, although the odor continues, even after using every available product.The problem that started after the repair was the NOISE, which is worse than the smell. Had it serviced again, but still the noise continued. Major issue is that the noise is not consistent. It comes and goes and therefore not always heard when repairs are being made. Called LG again and Travis from LG came to repair. He fiddled with the fridge for a few minutes and said it was fixed. Called him 10 minutes later and said the fridge was really noisy now and could he return so he could hear it and maybe even fix it correctly. He said he could not, but would return the next day. He never returned or called me. I have called customer service many, many times, even asking for a supervisor, (one actually hung up on me). Was finally told that the warranty doesnt cover noise. I explained that I never had the noise until you fixed the compressor, but that didnt seem to matter. You said that you would send another of your service people out for a 4th try, but I was done with this nonsense. Had no confidence in your ability to fix anything. My fridge was now a smelly, noisy lemon and I wanted a new fridge (which I said I would share in the cost). My fridge is in an open kitchen, living room and dining room that we cannot use when the fridge noise starts so we have to leave the room or blast the TV to drown out the fridge noise, which turned out to be a bad idea. Not a way to live. At times the fridge sounds like a subway rumbling into the station. This has become a quality of life issue and is no longer worth the aggravation. LGs Life is Good motto is a myth for us. Not only have we suffered for the last 3 weeks, we must now add insult to injury with the expense of buying a new refrigerator. You should all be ashamed of your customer service department and maybe try teaching your people some common sense. Received an email back from LG discussing my AIR CONDITIONER! Need I say anything else?

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

I got it on sale at a home improvement store. Plus it seemed to have everything on it to meet my needs. Price was very good. This was a pretty good refrigerator I suppose. It kept everything fresh and cold. Froze up the icecubes good enough. I would probably buy another if needed in the future. I didnt like having to bend over so far to retrieve food from the bottom pull out shelves. I have a bad back so... I also recall the ice machine getting stuck every now and then which was frustrating.

LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.

The evaporator and compressor gave out on my LG fridge as well (LFXS29626S) and it appears many other people are having the same type of problem (coincidence? I dont think so... more or less the same timeline (2.5 years or so), same defective part (compressor)). Its also difficult to order the parts needed because they are back ordered. My previous fridge was a GE and never had this kind of problem. This needs to be rectified and LG to acknowledge that it has sold an unreliable appliance to consumers!

We purchased an LG refrigerator (model: Lfx28968ST) about a year ago so it is a new appliance. It stopped cooling so we called LG customer service to have a technician come out with no resolution. This problem has persisted since April 9, and we have had 3 technicians come to try to fix the problem...all have failed. To make matters worst, the first technician scratched our wood floors pulling the refrigerator out so now there is damage to our floors. LG promised us that after the third attempt, they would replace the entire refrigerator unit for us. However, I spoke to them again today and they are trying to send out another technician... this will be the fourth attempt to fix it! The most recent technician that came out even called LG himself and recommended a brand new appliance as he felt this one could not be fixed! I spoke to a manager today who was very rude and basically informed me that I needed to provide more receipts and information and that this would be a long drawn out process because we are now claiming damages for our floors. She did not even apologize for the fact that we have been without a working refrigerator since the beginning of April (today is May 15, 2014) and had a rude attitude!! Not to mention all of our food spoiled, and we have not been able to buy groceries during this time coupled with the fact that our hardwood floors are now substantially scratched/damaged, and LG has broken their promise of replacing the refrigerator as they are insisting to send out more technicians and order more parts...and to top if off rude, and unhelpful customer service/management. I am not one to complain and have been very understanding up to this point. I will never ever buy another LG product EVER AGAIN! I cant believe a company like this is still in business!

In May 2016 we purchased a Kenmore side by side door in door refrigerator. Little did we know that it was actually a LG refrigerator with a Kenmore label. The Refrigerator stopped working in July of 2018 after just a little over two years. We called Sears Service, and got the bad news that our warranty was for only one year. The repair would cost $800. We foolishly went ahead and trusted them to repair it promptly. It took them 3 weeks to order parts and schedule a technician. The technician did a poor job and the new compressor was making noise and not cooling. They had to reorder parts and another technician which took another 4 weeks. The second technician eventually fixed it. Now we are keeping our fingers crossed to see how long it will work.

Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

Called Lowes, New Castle, Pa where we purchased a defective LG washing machine. Rust spots all over our clothing. We were told it was a stainless steel tub and would not cause rust. They told us it was LGs problem. LG does not call you back when you leave messages. After 4 long months: They do not answer their phones. Customer service, you cannot understand them. Not sure what country you are being connected to. They are not taking responsibility for the defective washing machine and Lowes is not standing behind their customer. I will never purchase from Lowes or LG ever again. Horrible!!!

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

We bought this microwave a week ago and will be taking it back to Menards tomorrow (and will be writing a review about them if they dont give us our $ back!). It worked fine until tonight. The only complaint we had was that it didnt have a timer on it but we could deal with that. Now, however, it is junk. We had the light on below the microwave and when I turned it off, I turned the vent on to see how many settings it had. I turned it back off and noticed the light inside the microwave was now on and the turntable was going. It wouldnt stop. It was finally discovered that if we pushed stop, then energy saver, it would stop and the light would go off but nothing would make it work. Anytime we tried to put a time in the display, it would just read door and do nothing except spin and have the light on. Its off the wall and back in the box. Menards, here we come!!

My old washing machine gave out and I invested in what I thought was going to be a good washer. I decided to splurge a bit in order to get a good washer. I purchased from a 3rd party (JCPenney) so it took 4 weeks plus an additional 2 weeks because it was on back order. So for 6 weeks I was going to the laundromat. I took the day off work to be available for delivery. The delivery guys dropped it off, hooked it up and checked it and it was working. I did my first load of laundry and it would not complete a load. It gave me an error message. All day long I tried different ways around it and nothing. My husband changed the water hoses since it said it was the water pressure and nothing. We called LG that evening and basically was told because it was the water pressure in our home that they would not send a repairman. Our house is very new and our old washer worked fine water pressure wise. We told them to just take it back then and they agreed.Very long story short they would tell us they would take it back and or send a repairman and nothing would happen. We would call back and same promises and nothing. JCPenney has called them various times to have them send someone to repair and they refuse. Now its 2 weeks out and we, JCPenney and even the delivery people have called various times to get it repaired or returned and they refuse. Its insane were having to go through this kind of trouble when its brand new out of the box and we bought warranties on it. Im extremely disappointed in the way LG is handling this situation and I will never buy another LG appliance in my life nor will I recommend to anyone that they do either. They have lost a good customer because we are loyal to brands that are good to us. I wish they would just take this dang washer, refund us and we could just get a different brand. Never again will I make the mistake of buying LG.

Bought LG DLE3170 dryer about 3 years ago. In 6 months I started to get troubles with lint screen. During the spinning the screen would start to rise up above the edge on 3-5 mm, just enough to catch the piece of cloth. Then it would swirl it to a tightrope, which would bring along other pieces of clothes and all of them tight up in one huge spiral. At the beginning it have happened extremely rare, but last few months it happens pretty frequently. I tried to level up the dryer to perfection, but it didnt help. Seems that the screen is simply too big and doesnt stay in place for longer than 1 minute even when the dryer off.

Food was spoiling but thermostat reading were within normal limits. I had a refrigerator repair done and was promptly quoted the replacement price for a new compressor. This is such a common problem that the repair profession knows the price off the top of his head. Not only was the compressor dead but the thermostats were dead too. I have chased LG for weeks without resolve. I do not believe they have any intention of resolving this issue. I am now forced to repurchase a new refrigerator and the refrigerator is only seven years old! I will never buy an LG product again! I RATE LG AS A ZERO. They should be barred from businesses in the USA!

My three-year-old LG front loader washer (WM2301HR) started making grinding noises as it slowly stopped tumbling and spinning. After pulling the back panel off, I discovered the splines in the rotor were worn smooth. This is a warranty part - 10 years. LG will only provide the part if I call an authorized LG tech to my house. $100 to show up, plus $60 per hour to replace a $70 part. Are you kidding LG? Never again. Never again.

My LG TROMM gas dryer I bought 2005, just burned up last night. It was a fire that started where the gas line connector is. The dryer had only been running for about 20-30 minutes. Luckily, I happened to go into the laundry room and stop it! We could have lost everything. Also, the dryer never worked very well. It took 90 minutes to dry a regular load of towels.

Id owned my firs LG refrigerator since August and it was horrible. It was delivered broken and in the beginning, LG wanted to send technicians out to repair the refrigerator instead of just sending me a replacement. Because I had to keep escalating the situation, the replacement was determined. It took two months for the replacement to arrive. In that aspect, I was not pleased at all. I had to go back the retailer and they had to give me a loaner refrigerator. In terms of the product, I’m a big fan. I am pleased with the replacement as so far, its been working fine and hasn’t given me any problems. I like the overall layout of the refrigerator, but I find the icemaker and the water dispenser very noisy. As soon as I put a cup to it and I wanna get some ice cubes, it starts to crank up the motor and it’s loud.

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

I was looking for a side-by-side refrigerator and most of the manufacturers don’t have the side-by-side still but LG did. The unit also fit where my older refrigerator was perfectly and we got a great deal online from Costco. We figured we’d try it. The space that the refrigerator has is awesome. It has plenty of space and it’s great to have that space. We have 12 grandkids and three kids, and everybody’s always here so my refrigerator fills up fast. It’s been the best refrigerator until we had problems.Our compressor went out and the freezer wasn’t freezing. The day that we finally figured out that the unit was going out, I called LG. I also called Costco because there was a year warranty but Costco also covered another two years. The unit doesn’t come up for three years until October and Costco told me to definitely put a claim in. In fact, they put the claim in for me. Then I had to call LG to find somebody to come out that worked on LG. Then a girl called me up and asked how soon I needed it. I said, Now, and the next morning at 8:00, they were here. They fixed the compressor, which has 10 years warranty, and I didn’t have to pay or do anything. The refrigerator is working perfectly now.

Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

We purchased a high end ($2,249.99) LG side-by-side refrigerator last summer. Almost exactly 13 months after delivery (the warranty is 12 months), the ice maker ceased functioning. We called LG Customer Service and were told they would try to get warranty coverage and get back to us within 3 days. Four days later, no call, I called back and got the same runaround - they would call back in 3 days. Four days after that, I called again and they said they would call back when they decided what to do. Meantime we are still without an ice maker on an almost new refrigerator we paid dearly for and no one wants to fix it.

After reading numerous positive consumer reports over a year ago, we bought a front loader LG washing machine. I believe the reviews were all a hoax as this washing machine is garbage. As many other reviews state, the clothes come out smelly and not cleaned. It takes 3 hours to do a load of laundry as I have to keep re-doing the cycle and adding extra rinses to get the suds out - and I use the smallest amount possible of the detergent. DO NOT BUY THIS MACHINE.

My LG Inverted Direct Drive Dishwasher is 9 months old. Fortunately, I have had no serious problems with my dishwasher, however, it doesnt clean very well (Dishes have to be washed before hand) and it takes 2 to 3 hours to wash. I have a large family so we have to run several loads daily, this machine takes up too much of my time. Another complaint I have is it has a lock on it to lock the keys but it doesnt lock the power button so my baby turns it off in the middle of cycle. This is even more frustrating because it takes another 2 to 3 hours to cycle. I wish I would have kept my $200 Hotpoint - it was much better.

LG True Steam Washing Machine is a piece of junk! I had problems from the get go (bought in 2010). All of the complaints that I have read are valid. I too take care to leave machine open to dry and clean tub on clean cycle with bleach once a month. I use the correct detergent and amount and even periodically use the refresh tablets in the machine. I have also spent money on service calls. I never had even one problem with my cheaper top load models. But this one sure looks good! Who cares! I just want a washing machine that cleans our clothes well and is problem free. This machine is a zero.

I bought an LG LDF5545ST Dishwasher on March 26, 2017 from Lowes. Within a month the dishwasher started to smell so bad we thought there might be a mouse or something in it rotting. The dishes also were not coming clean or getting dried fully no matter what we did. I called LG and did everything they told me to try and it did NOT work. Do NOT buy this dishwasher, I am trying to get them to take it back, they are saying its been too long but I am going to do everything I can because this is disgusting, I cant even tell you how bad the smell is. Im going to schedule a maintenance person to come when the smell is at its worst.

I am not one to leave reviews for products... especially negative ones. But I have been so frustrated with our customer service at LG that I figured this was my only recourse. We have an LG refrigerator that is less than four years old. We paid about $2500 for it. We kept the one year warranty that came with it when we purchased it new. Within six months we had to use the warranty because something went wrong with the ice maker. It was frustrating that we had to wait about a week to get it fixed, but it was fixed with no cost to us as it was under warranty and all of the service and product was covered.Since then, the middle plastic drawer in the freezer broke and we eventually ended up just removing it from the freezer. Most recently our ice maker stopped working and eventually the refrigerator stopped cooling. After making no less than six phone calls to customer service and following their trouble shooting, we finally had to call a local service provider. The problem was that we could not find anyone in our area who worked with LG. Literally every place we called stated that LG was difficult to work with and their systems were difficult to diagnose. We found an LG certified technician about 45 minutes away but they wanted $200 plus mileage to come out and look at it. (Our one year warranty was up, so the only parts covered were the compressor and coils. Service was no longer covered).After making several more phone calls to LG, they told me that if I could find someone to look at it, then they would work with that technician to help us get it fixed. All I needed to do was to give them the contact information of the provider that we were going to use. Even after I did this, they told me that it would take 3-5 business days for them to approve the technician (at this point it has already been 4 weeks without use of our refrigerator). I asked for a supervisor and the policy was that they could not give me the direct number of a supervisor, that I had to wait for a phone call in return. I am a physician and do not have access to my phone during most of the day. When the supervisor did call back, she did not leave a return phone number, nor did she answer my question and instead, just reiterated that it would be 3-5 days for them to approve our technician.When the technician did come out, he discovered that there was a blockage within the sealed system that was causing the Freon to not move freely throughout the unit. His recommendation was to junk our refrigerator because he would have to completely take apart the sealed system and stated that this was too difficult. In his words no one in their right mind would take this apart and fix it and left it up to me to deal with LG because of past experience, he would not work with them.After more phone calls to LG and them refusing to provide me with the service department number (citing privacy policy), their solution was to call an LG certified technician. So I was back to calling the person who charged $200 plus mileage (the only one I could find within 60 miles who would come look at it). When I spoke with the technician on the phone, they indicated that they do sealed system work because LG wants to uphold their warranty. It was going to be a minimum of $400 to take apart the refrigerator and could be up to $1200 because it was so labor intensive. Keep in mind, that I spoke to several technicians who stated that they would total it, but the LG certified technician was the only one who would do the work.We have decided to just junk our refrigerator and buy a new one that is NOT LG. This is ridiculous because our fridge is less than 4 years old and we have already had these three major issues. In all of the phone calls to the LG customer service department, not once did I get any empathy or an apology for what we were dealing with. Not one customer service representative offered an alternative solution. They provided only barriers for us to get our refrigerator fixed. As I shared our story with our friends and family, we heard other experiences of very poor customer service and products through LG and we will never buy an LG product again.

Do not ever buy an LG washer or dryer. Within two years, both my front-loading machines stopped working and LG will cover none of the repairs. Save the money and buy something that is worthwhile. I was on hold for hours with customer service, and each agent I spoke to had a different response, always ending with We will be back to you within 48 hours, which never happened. I spoke to management, who put me on hold for another hour and ended with Sorry, we cant help you. I still have a dryer that wont work!

Couldn’t get the icemaker working..then range oven keeps burning memory card.. Had techs in and so far $350 for parts on stove and still not working. Have gone a month and a half NO OVEN. LG do not stand behind their products.. WOULD NEVER RECOMMEND AN LG APPLIANCE..

We purchased an LG refrigerator almost 4 years ago but we have had on and off problems with it for a year and a half. It has had the board replaced about a year ago but this has not resolved our problems and the only service company in our city authorized to repair it doesnt seem interested in resolving our problem any further. The problems are several. The ice maker works when it feels like it. The door alarm goes off even when the doors are closed. The freezer light has had the switch replaced twice but still refuses to come on most the time. The freezer freezes everything but ice cream which remains very soft. I had heard Lg products were very good quality but this refrigerator has soured me on ever buying another Lg product.

I bought this model (LSXS26326S) back in 2015, yes this come with 1 year warranty. June 2017, with no clue its just stop being refrigerator, ice not produce, not cool only one thing works is lighting. Called customer service right away, they question me if I have warranty? Yes 1 year warranty. If this case happens 10-20 years later it means this refrigerator already do their jobs, but only 2 years? Dont you think it something wrong might happen with their production? Its not like you bought a car, which is depending on how fast you drive, how aggressive you drive, care taking. But refrigerator what I only do is put food into refrigerator thats it. This refrigerator cost 1.5 k not some hundred dollar. I made a decision to purchase LG brands because I think that I could TRUST them. LG team gave me time to fix this on July 29th which is I could not accept this. I would like to get a same new working refrigerator or higher immediately or full refund so I can buy a refrigerator to keep my food cold and because I feel like I pay too much for this refrigerator that only working for 2 years. LG CASE NO. : **. They put me on Live Chat and waiting about 30 minutes and end up with screen was refreshing by itself and back to beginning again. Buy another brand.

I like the double doors the clear glass. I love how its a smooth dark grey and that its quality and efficient. Saves me on the electric bill which is a big plus. It needs more space though. It should be bigger, more light and maybe try a see thru version of a it to attract more people and make kids say mommy get the clear fridge the is me personally but you know Im nobody. The look and quality it seemed like enough space which it was for a time but I like to eat. Its not too heavy and it doesnt make a loud noise. I used to have a loud ** fridge. Hated it. It wore out very easy too.

I bought the washing machine because of the large tub. I assumed I would be able to do good size loads, very reasonable but large. Not the case. I also expected the machine to wash the cloths. My laundry is not unusually soiled in anyway just normal day to day of a retired couple. Even a white towel load with a cup of bleach and the towels were not clean. The machine has a glass top so I watched as I put the load through again. The towels on the top never even were cycled through the soapy water (what little water there was). Because of this they also did not get rinsed adequately. To see just how well they did get rinsed I again put the same towel load in not adding any soap to see if any was still in the towels. The wash looked as though I had put detergent in as usual. I had used the very small amount of the detergent as instructed. I wish I had researched this washer before buying as I NEVER would have bought it. I was blinded by the size of the tub and hope to warn anyone else considering this machine. I have had it 3 weeks and will try to return it to Home Depot where I bought it but I am doubtful I will get very far with that.

We purchased an LG front loading washer, WM2101H, almost 3 years ago. I thought the bad smells from the washer was our water (we have hard public well water). Reading the reviews, I can see I was mistaken. Just recently our washer stopped spinning. We called out a repairman who told us that is would cost $850 to repair and oh, by the way, only $205 is covered under warranty. It wasnt just one thing. It was the seal that broke which caused the motor to get wet? I dont remember exactly the chain of events. I was in stun mode when I talked to the repairman. He said that the washer does really bad with hard water and water softener. Funny, they never told us that when we bought the thing. Im pretty upset! We only paid less than $800 for the washer to begin with. I will never buy anything LG again!

Buyer beware before you consider purchasing an LG washer and dryer. I have owned mine for 2 and 1/2 years. Thank goodness I got an extended warranty on the washer, after 13 months I noticed that my clothes were not getting cleaned and most of the time there were dry spots where no water even got on the clothes. Could not count the times I have washed the load twice. The repair man is here again (on my $) and it does not look good. The dryer has never dried well, always have to dry each load several times. FYI, there are only 2 people in the family and most of my wash loads are very small.

I have bought on 3/03/2012 with HHGREGG the Refrigerator, Stove and Microwave since was advice were the best, sure the best piece of trash. The refrigerator the ice maker gets jam. When called the technician said wait till it breaks completely. The Microwave the glass in the door came loose and the microwave extractor came on on its own. Been calling for 2 weeks. HHGregg and the warranty dept said won’t fix since it’s not mechanical and LG knowing it’s an ongoing problem said I am out of their warranty. FOR ALL THIS APPLIANCES BOUGHT A 5 YEAR WARRANTY!

Do not buy an LG washer. We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didnt solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.Avoid LG if you want to avoid headaches and costly repairs.

I bought a LG refrigerator for $2500 from Best Buy on Route 1 Iselin, New Jersey. Within 5 years the refrigerator stopped working and the customer service provided a local LG Dealership numbers, where I had to call and schedule a service repair at my expense and the technician came in checked and advised that the compressor was broken, and I had replace the compressor at my OWN expense even though the compressor was still under warranty. LG did not take any responsibility for the warranty coverage they owed. Now, its been 4 years. Again the LG compressor is broken. Having such bad experience with LG, I am afraid to call the LG customer service again. Same story repeats again.... SHAME SHAME SHAME ON LG customer service... I would not even give one star if I has choice.

I have a top load none agitator, extra water if needed. The dryer has a steam cycle, de-wrinklier. If anyone buys this product I believe you’ll be so happy. My washer has a lot of users so let’s see how it holds up.

Mine is only 2 years old and is broken again. I call LG customer service and they give me the runaround. They kept telling me that they didnt have appointments yet but keep calling back. Finally, they just tell me to call a local repairman and give me the name and #. So I call and this is what the guy tells me. Were swamped, We are getting 5 calls a day on that refrigerator. We are getting the part straight from LG and they are failing in 3 weeks. He said that its a piece of **. And not to invest any more money in it and go out and get a new refrigerator.

LFC22760SW - My husband and I purchased a bottom freezer Refrigerator 2007 with a 5 year warranty. A month ago the lights stayed on in the refrigerator and we only noticed it when returning from shopping. There was a smell of burnt plastic in the kitchen. When opening the fridge we noticed that the lights stayed on. My husband immediately removed them and I called LG. They sent over a repair man which told me that the part would probably take two weeks and if longer LG would replace the fridge or pro-rate it. LG has had problems with this model of fridge and never sent us a recall letter during my 5 years of warranty. Now because it is 7 years they want to pro-rate it and take back the old fridge. They also told me that the part was no longer available. This is really unacceptable as a new fridge would cost $2000.00 plus tax, I paid $2000.00 plus tax plus 5 year warranty and they would give me $675.00. If you calculate it would have cost me $4000.00 over 7 years. It is quite unacceptable and I do not believe that I will be buying another LG in the near future.

In November 2007, I bought a beautiful, shiny, black French-door refrigerator (model LFC25760SB). In the last 1 1/2 year, it is slowly falling apart. The wide sliding tray cover falls off every time you open it. The digital sensor control has separated from the roof about 1 1/2 inch, blocking all products when using top shelves. This has caused the malfunction of the temperature controls. It has also caused the plastic clear cover snap out of place. Not to mention, it warped from the heat of the light bulb. I have replaced it twice! Now, the rubber stripping is shredding apart at the top, making opening/closing the doors near impossible. I bought this product, replacing a nice GE side-by-side refrigerator I bought in 1989 that was working perfectly! I was just sick of it and wanted a newly updated appliance. Lets just say this - I am pissed at Best Buy and LG for selling the worst piece of crap I have ever owned. I wont even get into the problems I had when 2 incompetent employees delivered this useless ice box! You, people at LG, are nothing but lying, cheating thieves who pray on hardworking Americans! I will never ever buy from you again! When this refrigerator finally has died (which will be shortly), I will go back to GE and get a reliable product. Your products are junk!

We noticed, when using the washer, that several items of clothing came out with small holes in them. At first I thought it might be due to the clothing. But it has gotten worse. Now items like new jeans, t-shirts and pants are experiencing holes. So I felt all around the drum and didnt see any sharp items that would snag the clothes. But then I looked at the drum design. The drum is supported by three brackets. Each of these brackets have small drain holes about 1/8 high and 3/4 long on each side. Two of these brackets are located not near the dimpled holes in the drum. But the third bracket is located about 1/4 from the dimples. In looking at the cutouts in the brackets, I noted that they had sharp edges. I wet a heavy cloth and pushed it in between the dimples and the slot, simulating centrifugal force of a rotating drum. At times the cloth was snagged by the bracket. Therefore, I believe that there is a design deficiency. I checked the newer models at Sears and the slot on the brackets have been relocated away from the drum dimples. Please advise how do I get LG to correct this situation and compensate for lost clothes.

I was hesitant on purchasing another LG Range because 6 years ago I filed a lawsuit against them for advertising their specific electric range as a true convection with sabbath mode when in fact it was not. We won the lawsuit due to LG falsely advertising their product. This leads up to yesterday when I decided to give them a try again. Figuring they learned their lesson, I purchased their LRE3194BS. They (LG) claims on their website as well as on every website that sells this range (Best Buy is where I purchased) that it is in fact a True convection (3rd heating element behind the fan). After it was delivered yesterday I opened up the owners manual and it stating it is NOT a true convection. When I called LG customer service to find out exactly what was going on and to ask what the difference was with their True Convection & their new Pro Bake Convection, the representatives could not tell me the difference. They then connected me to the corporate USA office in Alabama where a representative answered the phone. I explained not only my concern but also brought up the lawsuit 6 yrs prior and she stated this unit was NOT true convection. I asked about their webpage and the info they provide to retailers and she simply stated she has no idea who is responsible for putting correct and valid info online. I said this is just like years ago and youre falsely advertising your ranges again. She then Hung Up on me. Hopefully another attorney will pick up a new case against them.

We got this glass top range oven when we had our new kitchen put in 5/24/14. It looks great but just about 1 year into use the glass top cracked because I forgot the pan on for too long and started to burn. I removed the pan off the stove top and heard a pop. Did not think anything about it. When it got cool and try to clean the glass top I saw a crack and a small hole. We purchased insurance but not hopeful because when I talk to the LG representatives she said it may not be covered because it might it be done by us dropping something on top of it! That really sucks because we paid $2119 plus $179 for 5 year coverage. LG brand not worth the money! Stay away!

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

Refrigerator temp. 52 degrees. Multiple calls to LG, warranty program, waited 8 days for a repair tech. Spoiled food and frustration! Compressor replaced, but waited all day for tech who shows up at 5:30 P.M. Now refrigerator never stops running and is noisy. New repair tech is now scheduled. Stay away from LG!

This washer left flakes of filth on my clothes after less than a month of washing for a family of 2! Customer Service said to buy a product at Home Depot and run “tub clean”. I did this but the flakes come back every 2-3 weeks and I must run the tub clean cycle and use the product, then rewash my clothes! What a waste of time, money and water! After running tub clean, the tub still needs to be wiped out. At 5’1” I cannot reach the bottom of the tub. I use a step stool which throws off my center of gravity. I also fear that the pressure on my ribs may fracture them...I am 69 and have osteoporosis. I wish I’d never bought this washer.

I bought an LG washing machine two years ago, and if I could afford to buy another washing machine I would throw the LG Washing Machine out the window SMELL and all. After about one month I began to notice a sour smell on my clothes. I have since tried every detergent, odor repellents, old world remedies (i.e. ammonia, vinegar, etc) and nothing, nothing works. Before I bought the LG I had my Kenmore for 20 years with no smell. If there is a recall on this product I would like to be part of it.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

Bought my fridge in June of 2014, the freezer stopped working in July or August of 2014. We have had repairmen visit almost weekly for 3 months. Now both the fridge and freezer dont work and I have paid LG service $225 out of pocket to waste my time. When I call, customer service representatives scold me because my fridge is out of warranty and they often disconnect me. The technician told me that a specialist has to deem the fridge not repairable and when I call to ask for a specialist, customer service tells me that all technicians are specialists. They are great at giving the runaround. Customer Service told me I should consider hiring a 3rd party vendor for repair service (and pay them too). I was provided 2 vendor phone numbers. Thats LGs way of saying we stole your money, stop bothering us. LG only sends repair confirmations if you schedule an appointment online. They hide records of follow up visits and there are no records of repair visits scheduled by phone. This makes it difficult to seek recourse through the small claims process which is the intent of withholding documentation.

I have a LG microwave model SolarDOM. It was not working. Called the technician. Opened the oven and looked at it. Thats all he could do. He was not competent or trained to do more. Asked to take it to LG service center in Trivandrum, India. The technician in the center dropped the oven. Called me to pick up the oven. When I took it home, the front glass was again broken. They didnt say a word. I recommend not to buy LG products in Trivandrum, as there are no honest customer service centers.

BAD WASHER. I had a Frigidaire washer that lasted 15 years without a problem. Then, I purchased the LG top load washing machine. It constantly goes UE (uneven). I have to monitor it, or it refills and waste gallons of water trying to fix the UE . It loses its mind and sets more time, usually 11 minutes, and then it would refill with water again and again. Clothes never spun out completely. I can say this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water trying to rebalance itself, and I ultimately end up stopping it with the clothes still wet because it will not spin them out. LG told me I have to have repair people out 3 times for same issue before they consider replacing it. Still waiting for an “out of stock part”… three weeks. This is unacceptable! I have already told people that I will never buy an LG product.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.