We bought the whole set from Home depot of the LG in wall oven, microwave, fridge and dishwasher. We recently ran the self clean on the in wall oven for the first time. It started smoking, locked and completely died. We had a service person come out and it was a faulty thermostat. They said they see problems when the clean cycle is run on these all the time. Cost $270 to repair, but it caused horrible brown marks to my cabinets. The oven is two years old. Were not sure what were going to do about the cabinet damage yet, but Im sure it will be a costly repair/replacement. I would not recommend the LG in wall oven. The service through home depot was horrible and all LG did was recommend a service person.

I bought an LG refrigerator, and for a while, I could ignore the occasional ice jam in the ice dispenser. After the warranty ran out, the ice machine started to freeze up weekly. I broke the container, trying to dislodge it from the door. So, I bought a new one and experienced the same freezing up problem from week one. I would not even consider buying this product, and it left me with a bad taste for the retailer (hhgreg). Can I rate it 1/2 star?

I purchased an LG washer and dryer combo from HHGregg on 11/06/2011. I purchased the extended service plan for 5 years at $129.99. They use A&E Factory Service. The washer shakes real bad on the spin cycle. Tech has been out 3 times in 1 month and my washer is still not fixed. Who is to blame, HH Gregg or LG or poor service tech? Now I have $2,000 worth of appliances and still have to go to the laundry.

I thought LG was a good brand name so when we were looking for refrigerators, I was drawn to the style of the French door fridge and we chose it. I wish Id looked at this site first! Exactly three years to the day after purchasing it, it shut down. My freezer was packed and everything had to be thrown out! The fridge stayed cool long enough to salvage some of the contents. Ok, so sometimes products fail, right? Their customer service is THE WORST. They could not be less helpful if they set out to do it! I called the first time and was told by a sugary sweet computer voice that they were too busy and she hung up on me!The next day when I called back I was told by the same computer that my wait would be 7 minutes. The next time my wait time was announced it was 8 minutes. Wait, what? When I finally got to speak to someone, he treated me like an idiot suggesting I didnt have it set on the right temps or didnt close the freezer door correctly. He was infuriating because he knew nothing and was operating from a script that meant he wasnt even thinking. It would have been nice if somewhere they said gee, thats awful. Were sorry. We hope to make it up to you. A friend who works in the electronics field said LG is notorious for not backing up their product. Im going to say this. I wish Id listened to my husband and selected the Samsung fridge!!! Ill never buy another LG appliance again.

Front load clothes washer - whenever we start a new wash, after it sits more than 1 day, a putrid odor emits from it. It is about 5 years old & has happened since new. Per LG, we clean all the areas they told us & leave door & dispenser open when not in use. We have complaints to LG several times - but they were no help. This washer is one of the most expensive around.

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

Our old washer keeps on breaking down, so we bought an inverter washing machine from LG for around 305USD. The features are awesome. It calculates how much water is needed based on the weight of clothes that you put in the tub. You can set what kind of wash you want it to do depending on the type of clothes you want to wash (heavy, furry, light, undies, etc). You just put your clothes, turn it on, press a few buttons and wait for it to finish.

Wish the water dispenser was made differently and wore better. People always push the wrong button and ends up on the floor. Also wish the freezer could organized better.

We purchased all LG products and all of them have not lived up to our standards. The biggest problem is the knobs on the gas stove. The knobs should be ruled as DEFECTIVE and DANGEROUS. In my career I travel quite a bit and even though I have adult kids at home sometimes they do not notice when the gas is on because of the broken knobs. The white plastic on the insides have cracked causing the knobs to just turn but not completely turning the stove off. I have contacted LG and I too have been told to purchase new knobs, however you can purchase the knobs but the problem is still not fixed. I noticed that the new LG stoves have knobs that are very steady. Why not just replace the old knobs with the newer model knobs. I pray that before anything happens like gas explosions, gas leaks etc., they would ruled out that the knobs are defective and update all the former customers with the new knobs. A couple of thousand dollars is better than a couple of million for major lawsuits.

I purchased all new LG LRG3093ST range on November 18, 2011 to match all the LG appliances I purchased. Within months the knobs started to crack and the cheap stainless foil laminate started to peel. I contacted LG and was told that they were aware of a problem with the knobs and there was a newer knob available that corrected the problem and they would ship them to me. Though I was skeptical of the information given to me I decided to accept their explanation and so a new set of knobs were shipped. Upon receiving the so called new knobs I closely compared them to the originals and found them to be exactly the same. Not a bit different. I kept the old knobs in use (using extreme caution) until the renovation of my kitchen was completed. Once the new kitchen was completed I exchanged the knobs with the new ones. Guess what? My wife use the oven today to bake and the new knobs started to peel and crack. The stove top and knobs are cleaned every day after use. They were fine yesterday! Its been just 45 days since I replaced them. They are true CRAP! It seems the oven builds up too much heat and that is when it happens. Not only that but there is also a burning smell when this occurs. Well, fortunately I purchased extended protection plans for every LG appliance I purchased from Home Depot. I will be on the phone with them bright and early tomorrow and see what they are going to do. At this point after reading all the complaints about the knob problem I will never ever purchase another LG appliance again nor will I recommend it to anyone either.

Really not as good as we had expected reading other reviews. No matter how hard we try to set the feet, the machine vibrates a lot. The clothes come out very hard. There are not enough spin speed options. The control panel is hard to read if need glasses - you must be wearing them to set it properly. Wish we had stuck with Bosch.

The ice maker fail to produce ice just a few months after buying the refrigerator. Luckily it was under warranty and a technician came out a few days later and made a quick repair. I purchased the refrigerator in 2009, and I get things fails with age. But it is scary when start to find small and large pieces of plastic in your mouth after drinking a glass of your favorite drink. In fact I swallow a large piece and almost choke. This type of problem may cause serious injury or death to a small child and old person. Check your ice maker.

Bought a supposedly top of the line washer dryer LG Tromm set in 2006. Washer broke down, as it was out of warranty, paid for diagnostic repair from company referred by LG and was quoted more than $1000.00, so decided to buy a newer LG washer model only to find out that installers wont install as the newer models stacking kits will not match the older models. LG has a lot of discontinued products, one of them is this WM2277HS. Parts are not even available. So when one breaks down, it is not repairable, and instead of just replacing just one appliance, you have to buy both the washer and dryer even if the other one is not broken, as none of the current models will match with the older appliance, specially the stackable models. Customer service is very poor, no one seems to know anything. So I suppose, LG in a way make their products not last long enough and then will not have parts available, or repairs will cost more than a new machine.

For the second time in 6 months, a drawstring from two different pairs of shorts was trapped in the door hinge while the dryer was running causing several pieces of clothing to get caught on the string and twist into a tight knot. Both times I found the dryer stopped and the door open. OK. But try to get the drawstring out of the hinge! I worked for 15 minutes both times. LG NEEDS TO ADDRESS THIS ISSUE. There is nothing in their literature that says you may not put items with drawstrings in the dryer. I had a beautiful 1993 Maytag for 27 years and this NEVER happened.

I bought an LG front loading washer and dryer in Anchorage and I shipped them to Nome, Alaska. The washer developed an issue with the gasket leaking. I contacted LG who said, no problem, they do repairs anywhere in the world. As it turns out, not in rural Alaska. They said a certified LG tech had to do the repairs. Since that repair was out of the question, LG sent me a check for my purchase price for the washer, the dryer and the pedestals. Over $3,000. They did not cover my shipping charges. And they cancelled the remaining warranty. I ended up having a local wizard replace both the seal and the door latch for roughly $100. Another minor leak was fixed recently. That set is still working great almost 12 years since my original purchase. No complaints here.

The washer has been nothing but trouble from day 1. The tray gets mold and mildew buildup behind it and thats with leaving the tray open as well as the door. About every 5 or 6 loads, the OE message appears and no matter how many times its been cleaned, the same thing. Actually, as Im typing right now, I just heard the old faithful ding ding ding and looked over, only to find the OE blaring as usual. LG should recall these horrible machines. I also bought the dryer and lower drawers and have to run the dryer twice most times to get my clothes dry. The smell is horrible and my children have allergies. I think this machine may be making us sick.

We purchased an LG refrigerator less than a year ago and the compressor has failed and we had to throw out our food. Furthermore, when we called LG with the problem, they sent out a repair person the next day with no way to fix it. This seems to be a common problem with these refrigerators and the techs have no replacement parts in stock. They said 7-10 business days without a refrigerator until the part comes in. We have no idea how long it will take to schedule the repair once the parts comes in. This is SO unacceptable.

I have LG brand washer and dryer as well so it was a brand I could trust. It helped that I got a discount from buying from the same company and they rewarded me for being a frequent shopper. I love the brand and have had no issues with them so far. The smart electronic option where I can see my shopping list is really helpful for mom who forgets so much with everything going on. Being able to jot it down and have it connected to my phone is such a wonderful and neat option. But I hate not being able to organize my fridge the way I want it and the freezer doesnt have as much space as I would like. I bargain shop and want to be able to stock up on much needed items for my family.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

My LG doesn’t have an agitator, so my good clothes are holding up better. However, the washer does not get clothes very clean. The water economy is dramatic, reduced my water usage by 50%. This is my first HE model, it is ok, but nothing special. It is 3 years old and hasn’t broken down. For the price point $1600 for the pair, it is very average.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

I have been using LG brands for years and a very well known brand. Always changing the needs for the consumer, and all about making great and outstanding products. The refrigerator we purchased was a side by side, and I like how it was stainless and easy to clean. Also had the water and ice dispenser. Also kept everything cold and or frozen very well. Made veggies last a little longer in the crispers. The only thing I didnt like was there was not enough room in the side by side for the freezer section and the refrigerator got overcrowded at times. Especially shopping for kids during the summers.

I purchased a 30 cubic foot super capacity French door refrigerator in 2017 and now my second compressor is gone. The place I purchased it from no longer sells LG products. I called 4 repair technicians. I cant get anyone to come out and work on it. I paid $4,000 plus tax for this fridge thinking it was going to last me a long time. Not to mention the 2 fridge loads of food thrown out. We are a family of 6.

As most of you know, I do not use social media as a living diary to post what I’m feeling, what I’m wearing or what we’re having for dinner tonight. However, today I am going to make an exception and share my story about why you shouldn’t buy an LG refrigerator as I head into week three without one as I continue to work with LG support.Let me start by saying, you can’t make this stuff up. The morning of Monday, May 18th started as any other Monday. I woke up at 5:30, turned on my computer, started my coffee, put the dogs out and reached into the refrigerator to get my cream. Imagine my surprise when I realized my 16 month old refrigerator [LFXS30766S] and freezer were warm. I’ve bulleted a the rest of this story to make it read faster for those of you who care to. • Called LG support, who deduced that it was probably the compressor and issued a service ticket [**] for 5/19 between 8-5 am EDT. [At no time does he mention that they have a known problem with their compressors which is why they have extended their one year parts and labor warranty into a five year warranty.] o I was thrilled to receive a call around lunchtime from the service company [J.O.A. ELECTRONICS] who told me he could come that same afternoon [5/18] to look at the refrigerator. o J.O.A. comes at 3 pm EDT, runs diagnostic, confirms it was the compressor, charges me $50 and starts to leave. I ask him how long it will take the part to come in.o J.O.A. then tells me LG will order compressor and fix the refrigerator that he can’t do it. [Are you freaking kidding me?] • Called LG support back and talked to a new service rep who told me: o J.O.A. Electronics shouldn’t have charged me $50 as my refrigerator was still under warranty and he should order the part so he can come back and fix it. o She then supplies ME with their contact info and tells ME I need to:  Call them and tell them they have to return my check. [as they shouldn’t have charged me] Confirm that they can order the part and fix the refrigerator. [Isn’t this why she’s getting paid?] • So at this point my husband gets home from work and calls J.O.A: o who refuses to return or destroy our check, causing us to call our bank and issue a stop payment [$30].o who also tells Steve that his job was to do a diagnostic, not order the part or fix the refrigerator just do a diagnostic. [seriously, this is who my service ticket from LG went to? What happened to a certified tech or company…] • Called LG support back [for those counting, this is call three on 5/18], and talk to another service rep who: o Listens to my tale. o Puts me on hold to talk to management; and then gets back on the phone to tell me, she can:  schedule an appointment [**] with Jude an LG certified technician, for 5/26 between 8-12 EDT [because Monday, 5/25 was Memorial Day] NOTE: that’s a week without a refrigerator DURING THE COVID-19 PANDEMIC, OVER THE HOLIDAY WEEKEND AND AFTER DOING A MONTH’S WORTH OF FOOD SHOPPING.o After slightly losing my **, let’s be honest folks, for all of those of you who know me, patience is not my strongest strength, I tell her fine and graciously accept the appointment with Jude the Savior for over a week away. We make due for the next week without a refrigerator [shopping daily/borrowing refrigerator space from friends]. Again, you can’t make this ** up. • So, joyous day, 5/26 arrives: o Jude [the long awaited LG certified tech] calls to tell me he’s running late and will be at our house closer to 1:30/2:00. o In the meantime, our address update from my calls a week earlier take effect and our town is updated. [they had the correct street address but the wrong city]o I immediately get a call from Jude, the LG certified tech and savior, who I have waited a week to come fix my refrigerator, who tells me our town isn’t in his territory so he won’t be coming because it’s too far. He cancels my RNN ticket. [We live 15 minutes from the wrong town in the ticket.] • Pissed off [major understatement], I called LG support, tell the service rep I want to speak to a supervisor, get put through to another minion, tell my story, AGAIN, including the J.O.A. mess, tells me he can get us serviced the next day [you see there’s no way we can get same day service because of COVID-19 and such – really, there’s a pandemic in play, this is news to me], 5/27, new ticket issued [**]. [We wait with baited breath to find out who is going to be coming to fix our refrigerator.] o I get a text telling me a service ticket has been issued and I will be contacted once a service center has confirmed.o J.O.A. ELECTRONICS accepts my ticket is confirmed as our service company. [again, you can’t make this ** up] • We call back LG support, express our frustration and concerns about J.O.A. being assigned the ticket and again tell him the story about J.O.A. an the incident that happened back on May 18th. o While we’re on hold, the service rep calls J.O.A. himself. [props Arnell as it was more than Diane did for us on 5/18]  They assure him they can do the job and they will call us to set up an appt.o We wait. [NO CALL. NO APPT SET UP.]• The morning of 5/27, I literally get woken up by a text from LG that says they are still looking for a provider to come as quickly as possible. I will be notified when an appt is confirmed.• I send an email complaint to the office of the president because he wants to be connected to his customers (5/27), outlining our dilemma and the challenge we’ve had getting service for our refrigerator. [Again, it’s only 16 months old]• 5/27, call LG support (again), to be disconnected (again), but this time Service Representative calls me back. We now have a case ticket (vs a repair ticket [CNN vs an RNN]) which will take 3-5 days to be reviewed before hearing back from LG. [AT WHAT POINT IS LIFE GOOD WITH LG because I’ve missed the GOOD LIFE EXPERIENCE!]• 5/29, receive a standard letter from an executive advisor in response to my letter to the president thanking me for my letter, telling me that my case is in review and let her know if there was any immediate needs that she could help me with…SERIOUSLY, ARE YOU KIDDING ME? IMMEDIATE NEED. HOW ABOUT A REFRIGERATOR THAT WORKS!!!The worst part is we are out hundreds of dollars in food, the returned check fee, a couple of vacation days and I still do not have a working REFRIGERATOR. At this point, I just want my money back so I can buy a refrigerator that works and will work 10 years from now. Again, our compressor didn’t even make it 24 months. So if you’re in need of a refrigerator, do not buy the hype – LIFE IS NOT GOOD WITH LG. Buy a Samsung, GE, Kenmore, or another brand. Life is not Good.

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

We are in the middle of an LG refrigerator nightmare! I am so upset I dont even know what to do next. We have been without a refrigerator for over a month now with no end in sight. The supervisor at LG was so rude and disrespectful and eventually hung up on me. We have a 3 yr old French door model. Started with the ice maker not working, then the entire unit stopped cooling. LGs certified repair person came out, did absolutely nothing except pull fridge from wall and broke something in the process so now its even worse. LG wont even admit this repair service is on their list!!! Apparently, there is also a bulletin on my model for the Grill Fan Assembly. The repair person said I needed to call LG myself and ask them to send me the part that was under warranty. Called LG, they basically laughed at me and said but your refrigerator is not showing the correct code for that part. REALLY??? It was showing the correct code before the fridge got worse. They both need to be sued! I completely give up. What can we do???

We purchased an LG French door stainless refrigerator in September of 2016 (did not take delivery until mid October). On September 19, 2018 we woke up to a defrosting freezer and non-functioning refrigerator, in under two full years of use. LG customer service told me the part is covered under the sealed system warranty, but labor is not. They offered to cover labor “as a courtesy,” but they did not have a technician available. They gave me the phone number of an authorized repair center and an “APN” number, but when I called I was told they are not currently taking repairs for LG because they have a 3 WEEK backlog.I called LG back and they gave me the only 3 other authorized repair centers in the state of Colorado. Two don’t actually work on refrigerators and the third offered to come out in a week. Took the appointment but called LG back and was told I could call try to find someone to fix it sooner, but they would only cover labor through their providers. When I told them I can’t afford refrigerator repair on a product I bought in good faith that has failed in under two years, I was told “that’s not on LG.”I kept the appointment, sat home all day yesterday (9/25/18) waiting for my 1-3PM repair window, expecting a working fridge by dinner time. At 3:30 the provider arrived, looked at the fridge, said “yep, your compressor is shot. It’ll take 3 days to get the part, then we’ll get you on the schedule for repair. Just understand we’re very busy and seeing a ton of these, so we’re trying to get at least one repaired daily.” So I have no idea how long it’s going to take. My family of 7 is living out of a dorm sized (Whirlpool) fridge. I’m going to the store up to 3 times a day to get food I can make immediately and a half gallon of milk at a time for my 5 kids. We bought an entire kitchen suite of LG appliances at the same time and are now terrified they’re all going to fail and it won’t be “on LG.” As I’m sharing with friends, at least 3 have had the same issue, one within the month and her fridge was newer than mine.

I have had my refrigerator about 4-5 yrs and woke up to no power, on a Sunday. They cant get a repairman out until Thursday. This is my one time then I am buying GE or Kenmore - brands you can trust. My GE lasted almost 20 yrs and was working when I gave it away for this one.

I own a LG Electric Front load washer dryer. The biggest disappointment is the Dryer Drum. I have already replaced it once. And now it is cracked again, and it is $200 just for the part. The stainless steel used is almost paper thin and always cracks near the welded seam. This is a DEFECT! I am looking for a regular steel drum in my next one, (they never cracked on me) and find it hard to even look at LG products other than matching the washer better.

I like my LG stove because all of my appliances is LG. I have refrigerator, washer and dryer. Theyre all the right size and fit for my home. The LG range is awesome and easy for my children to use. It cook evenly and plenty of room inside the oven in which I bake a lot. I have had all of my appliances for about 4 yrs or more now without any problems.

Door in door side by side french door, bottom freezer, top freezer, stainless steel, mini eye catching style and the whole compartment for desserts and cookies. But the plastic barrier and the temperature in the the fridge the drawers just flat smoke damage the functionality. Needs to be slightly improve the shelves about 5 bin. Best french door refrigerator and the size of the ice maker it perfect for my meat and cheese, the led lights and the alarm in the door if you accidentally left the door open.

Shortly after year warranty machine gives error code 6. Thankfully we had extended warranty. Service mechanic attempted to replace defective clutch after waiting a week for the part, but apparently the nut that holds the unit together corrodes so he had to cut it to remove. After waiting another week for the nut he replaced the defective clutch. Behold the new clutch is supposedly bad. After calling customer service at LG I was told to keep my phone line open and to expect a call from a technician. Sitting here waiting on a call wondering if we will be waiting another two weeks to have it fixed.Thinking if this is going to become another lawsuit issue as they had with the first LG model? Water saving, that is a joke. Takes almost two hours to clean clothes adequately as you need extra rinse to get them rinsed properly. Then wrings them so tight you have to try too untangle them before you can put in dryer. Hope that by end of day something is resolved. Only good thing to say is the extended warranty people have been excellent trying to help, but dont think they are connected to LG.

LG 5070CW washer - wash cycle temps are way low compared to info LG provided - Cold is suppose to be 66 degrees, ours runs 50 - Hot is suppose to be 120 degrees, ours runs 75. Called LG and they said it was because it was a top fill washer, and that I needed to use some of the specialized cycles to get hotter temps - basically makes half of the cycle choices not usable. The manual doesnt mention anything about this issue. LG supervisor said they are looking into some typos in the manual to help with this issue. I spent $800+ on this washer and feel that we were duped. LG doesnt seem to care at all about the errors in their manual.

The refrigerator (LFX25976ST) isnt working. It has been two weeks without a refrigerator. LG and Best Buy wont honor warranty, which states if not repairable, LG would replace the unit. To receive the replacement, I would need to pay about $1000 due to the fact that the unit I purchased from Best Buy was on sale and an opened box item. Best Buy did not mention that due to it being an opened box item, if the unit failed, I would have to pay the difference between the cost of my unit and the cost of the replacement model.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

We purchased a brand new LG french door refrigerator (bottom drawer freezer and 2 door refrigerator with ice and water in the door). We purchased it through Home Depot for $2200 in April 2016. We researched and shopped around and felt good about the purchase. Didnt buy extended warranty - why would we... its a brand new fridge with manufacturers warranty and solid company right?? WRONG!!!I NEVER write online reviews. This experience is so shockingly horrible I had to submit a review. The ice in the door constantly melts and refreezes. When it refreezes it bonds the giant chunk of ice from the ice maker to the door. You need an icepick or a crowbar to then remove the ice maker from the door. Of course, as soon as you pry it apart, the entire bin of ice and melted water drops onto the floor and all around your feet. The melted ice block fills every nook 6 inches deep into the ice maker. Again, using an icepick you can chop up the ice and use your vacuum or spoons to extract all the ice.Home Depot wont touch this. Refer you to LG Customer Service. Took multiple calls and LG over the phone told us it was our fault and we must be leaving refrigerator door open too long and were melting the ice. They told us to open the refrigerator door NO MORE THAN 1-2 TIMES PER DAY??? Finally, they sent a technician. The technician reviewed the fridge and told me LG is terrible and he sees this all the time. However, his report back to LG indicated he found no issues. LG issued report to us that we need to TURN OFF THE ICEMAKER every night before bed and empty the bin. In the morning we can turn the ice maker back on but that we MUST USE ALL THE ICE EACH DAY OR TURN IT OFF. They claim the ice maker is so efficient and meant to make more ice than we can use because they were getting complaints it wouldnt make enough ice. So weve been turning the ice maker on and off each day - which makes us open the refrigerator doors twice a day by the way. And the problem is still there. Thanks LG!! What a waste of $2200. A waste of many peoples time in your games and a ridiculous strategy. Buyers are savvy and expect more than stupid answers. A very unsatisfied customer who is also a realtor and refers people to buy new appliances all the time! Will make sure people dont buy LG for sure!

Small ice maker which gives more interior room. But makes enough ice. Wish large crisp drawer had a little more height and better flip up door to reach items easier. Capability to contact customer service via phone to do diagnostics from input on top of refrigerator.

I will never buy another LG product again. This microwave needed major repairs within 18 months of my purchase. The first repair happened when it was still under warranty but I had to pay for service and when the second repair was needed, the warranty had expired. I called LG to ask for a warranty extension with the argument that a relatively new appliance should not need major repairs twice. In fact, the microwave I had replaced with the LG was over 10 years old and had never needed a repair. I replaced it because it was old looking and I was remodeling my kitchen. LG would not extend the warranty and the repair with service would cost more than replacing it. I argued that they should replace my microwave but was denied. Again, I will never buy an LG appliance again.

I purchased an LG Refrigerator two years with dismal results. The ice maker on the French doors broke, even though I only actually used it for 8 months. I applied to the company for assistance. I complied with all their requests for information, but they never got back to me. Finally after several weeks and many calls, they said they would not help because I purchased a floor model. There are two lessons here - The LG refrigerators are poor performers and the companys warranty is worthless.

I have owned this dryer for less than three years and have had nothing but problems with not heating and dryer is very noisy. Found out drum has a big crack in it causing most of the noise and of course it’s not under service warranty. Junk junk.

LG Dishwasher Model LDF6810ST - The dryer and the main board burned up in less than 7 years. You pay that much for a dishwasher it ought to last longer. Their products are junk.

LG stainless steel 33 cubic feet model #LFX 33975ST/01 SN 211KRRE1Y726 double doors with freezer at the bottom. We purchased this lovely fridge for our new home.and purchased a warranty with it just in case we has some issues. We are in Texas it is still hot here or it was while waiting for repairs. Our fridge began making noises and finally just stopped. We requested service on it after waiting a couple of days and troubleshooting for solutions. In the midst of hoping it would start to work again, we lost EVERYTHING in it-steaks, chicken, dressings, everything!! We finally got a service company (Premiere) to come out-2 weeks later. Mind you its hot here in Texas so we have been living out of ice chest now for 3 weeks.They finally come out for repairs after 3 weeks and the compressor is out and the blower. Parts need to be ordered. More weeks of waiting and purchasing ice. They finally came out last week and installed the compressor and the blower. It took 4 hours!! Repairman left after being frustrated that it took so long for him to repair! We were told it would take up to 36 hours to be back to normal and temperature. 3 days passed and our refrigerator never made ice and was still warm!! We called back the repair company and we were told they closed out the claim and we were back in the line again for repairs!!This is horrible, horrible customer service! My family and I have been without a fridge for a month and still dont know now when it will be looked at again. We are starting from scratch. This is a 3000.00 refrigerator! Who in management is reading the customer complaints and who can help us?? We need a new refrigerator!! Everyone has been rude even Home Depot where it was purchased!Over a month without food and groceries and nowhere to put them. We lost over 450.00 of food if not more in our fridge and so many bags of ice. This is unacceptable and I plan to go as high as I can until someone calls to help us with this refrigerator issue. It is still under warranty!! This lovely on the outside not working on the inside fridge is horrible!I am adding these notes to Twitter, Facebook and all social media I can until someone helps us or at least contacts us. This has been a horrible experience!! If you are reading or concerned LG, please contact me. We have been told now it will be a while before someone will be out. Almost 2 months without a refrigerator! Frustrated, angry and disgusted with anything LG.

On September 24, 2007 I purchased an LG refrigerator (model # LRSC26923TT), dishwasher and microwave at Gabowitz Appliances, East Brunswick, New Jersey. At that time I purchased an extended warranty for the refrigerator. The refrigerator needed to have the icemaker replaced within the year. The repairman told me it was a defective part and since then, it has had to be replaced four times for the same reason. The icemaker melts and becomes deformed. LG keeps replacing the defective part with another defective part as they have not fixed the defect. My extended warranty expires in September, 2012 and from hereon in, I will have to pay approximately $350.00--the price the repairman said it will cost--when it again needs a repair since it was again replaced with a part that is the same as the defective part (as per the repairman). When I wrote to LG they just answered that it is out of the manufacturer’s warranty and they have no obligations.

Purchased LG Washer in November 2020. Experienced several intermittent leaks. It caused the level legs to stain my floor orange. The stains cannot be removed. Come to find out after the technician had troubleshoot several times that there is an issue with the Deep Wash causing the washer to overfill. Quite upset that this issue exists. The board now needs to be replaced.

This range has performed usually well. However, the burners on the stove dont really heat up to fit the pot that one would cook with. Meaning, that when you turn the burner on to fit a small pot, it still heats way above the pots diameter. The range stove top glass cracked early on. The other problem is that the stove had to be serviced to adjust the oven temperature and to have a new seal put on the oven door. It looks great and does the job, but I cant understand how the glass on the stove top cracked.

I had an Electrolux washer for over 2 years & it was giving me problems like extreme vibration which makes the washer move. So I got an LG front load washer after reading the reviews. The washing was quiet soft. When it starts spinning dry, the motor roars like a 2-stroke motorcycle engine: really disappointed with our buy as we wanted to wash our clothes when we are sleeping. What a crap machine! Not recommended. Would rather get an Electrolux back. Korean SUCKS!

Done with LG. The waveforce washer had to have the main circuit board replaced 3 times in the first 2 months of ownership. Nothing like spending this kind of money and still having to go to the coin op laundry... Within a year of ownership, the rust around the bleach dispenser was terrible and just continues to get worse.

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

We had a few problems with the LG fridge. It had a recall the first month we got it and then we kept having problems with the back of the freezer. It kept freezing so they had to come take it apart and defrost the back. We had it about 5 years and all the plastic parts were breaking.

I bought a LG Over the oven Microwave about two years ago. It just suddenly died on me after gentle use. I went to heat up a small meal and realized the thing was totally dead. It did not show the time, the inside light was not on - nothing. I checked my house power outlet to make sure it was ok and it was. So, it was the microwave that was not working. I will never buy another LG product. And I will also tell everyone not to buy their products.

I bought my refrigerator in November of 2012. It worked fine until it broke down a couple of weeks ago. I call LG the parts is under warranty and they referred me to one of their service tech. Long story short the tech wanted to charge 850.00 labor, LG had said 200 to 250 for labor on their website. I call back LG and told them about the misleading information on their website. 850.00 on a 4 years old refrigerator I can get a new and better brand for 1300.00. I hate LG.

I’m very disappointed in my refrigerator...especially at the price we paid for this!!! We bought the one with 2 ice makers, and we still run out of ice. Last year the freezer stopped cooling - only after 10 months of having it - which made the top stop cooking. We lost a ton of meat, ice cream, dairy, etc! They replaced several things, only for it to happen again 1 year later. Stop focusing on every efficient and focus on making a long lasting product!!!

We purchased this washing machine over a 1-1/2 ago for nearly $1,000. It is so poorly designed that I cannot put more than 3 towels in at a time or it goes off balance. Numerous tech visits, to no avail. Do not purchase one of these machines!

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

I have an LG refrigerator model LMXS30776D, which retails for $3999.99, it was manufactured in March of 2016. I have now had to replace the compressor, the evaporator coil and now the fan and controller. It took 3 months to get the compressor replaced. A month to get the evaporator coil replaced. I wonder how long it will take to get the fan fixed. This means that the unit has been broken for 1/4 of the time I have owned it.

We purchased an LG front loader washing machine, LG dryer and LG refrigerator in 2006. The dryer needed repair service once; the washing machine had several issues including nasty smell, weird spots on clothes and needed lots of repair, and the refrigerator has stopped working twice. We had purchased the appliances through Best Buy and were able to cover some of those repairs under the extended warranty. All the appliances are long out of warranty now. Last year, we found that there was an internal leak in the washing machine causing the rear left housing to rust completely through which resulted in a flooded laundry area every time the machine was running. Now the freezer/refrigerator stopped working (again). I have not yet contacted LG as I dont expect them to actually do anything about these issues. The dryer is still running as far as I know. In all fairness, we have used the washer extensively but based on my experience with other brands, I would not buy any LG appliances again. They were expensive, turned out to be substandard, and have costly repairs.

I just called LG to try and warranty my french door refrigerator with a broken compressor. I purchased my unit Aug. 2012, and I am well within my 10 year warranty. Heck, Im still within the 7 year warranty for the other parts that will need to be replaced when they repair the compressor. They transferred me to their affiliated repair company and they want $1000.00 to fix my unit. If Im under warranty, why do I have to pay that much for something that is guaranteed to break again, from reading all these comments???? $1k I might as well use that money for a new unit, not LG!

1) Super-duper energy efficiency is achieved by hard tumbling. I always set up this machine on the lowest possible setting for soil and spinning, yet it ruined a whole load of clothes. Everything made of knitted fabric (read: all T-shirts and all short-sleeve shirts) after one single washing cycle is stretched to the point that it is no longer usable, precisely - became 2 times wider and 2 times shorter. Also, I have 2 regular shirts ruined - the machine tears off buttons with pieces of fabric, and just tears apart fine fabric. I want to underline again - it happened on the lowest soil and spin setting. So, basically, if you are interested in Delicate cycle - it does not exist. All other cycles have no value, since you will get your clothes ruined anyway.The only thing the machine could be usable - washing jeans and soldier uniforms. Towels and linens are okay too, but forget about washing your clothes, any knitted and fine fabric.2) Because it is high energy efficiency machine, you cannot choose water temperature. Well, nominally you can, but in practice it tries to use cold water. In most of the settings except the last one, you will get cold water in the washing tank. The highest possible setting, hot/warm still uses cold water from the tap, and the machine does not have a water heater. So, to get hot water only you have to dance around it, and turn cold water tap off, then on.3) Water efficiency feature does not exist - it has a couple of settings like half tank and full tank. So, if you want to wash a couple of jeans or 4 shirts, you will get a half tank of water, and the tank is huge.Overall - taking into account the price, the efficiency, and the amount of good clothes I have spoiled by the machine - this is the worst purchase in my life.

Don’t bug LG. I purchased a LG French door fridge from Home Depot. After only a few months, the power did not come on. I thought it was a fuse or something. I contacted LG and they told me that I would have to have a technician come out and look at it. I decided to do that myself. I opened the back of the fridge and look around and noticed a fuse looked a little burnt. I got a better light and was sure the fuse had burned out. I didn’t see how to replace the fuse without removing the entire motherboard. I contacted LG and told them what I seen. They stated that they don’t replace the fuse but only replace the entire motherboard and it cost a few hundred dollars. I took it apart, replaced the fuse and now it happened again a few months later. I live alone and don’t really even use the fridge as a large family would. This is a piece of crap I will never buy LG again.

Ice had a bad taste and when delivered the guys replaced the water line to the refrigerator. This is causing the problem. The LG service guy said he could not replace the line. Now if I want it fixed Id have to call a plumber. There was nothing wrong with the copper line they replaced but now we cannot use the ice maker. Makes no sense--the delivery setup guys should have never replaced that line.

My old washing machine gave out and I invested in what I thought was going to be a good washer. I decided to splurge a bit in order to get a good washer. I purchased from a 3rd party (JCPenney) so it took 4 weeks plus an additional 2 weeks because it was on back order. So for 6 weeks I was going to the laundromat. I took the day off work to be available for delivery. The delivery guys dropped it off, hooked it up and checked it and it was working. I did my first load of laundry and it would not complete a load. It gave me an error message. All day long I tried different ways around it and nothing. My husband changed the water hoses since it said it was the water pressure and nothing. We called LG that evening and basically was told because it was the water pressure in our home that they would not send a repairman. Our house is very new and our old washer worked fine water pressure wise. We told them to just take it back then and they agreed.Very long story short they would tell us they would take it back and or send a repairman and nothing would happen. We would call back and same promises and nothing. JCPenney has called them various times to have them send someone to repair and they refuse. Now its 2 weeks out and we, JCPenney and even the delivery people have called various times to get it repaired or returned and they refuse. Its insane were having to go through this kind of trouble when its brand new out of the box and we bought warranties on it. Im extremely disappointed in the way LG is handling this situation and I will never buy another LG appliance in my life nor will I recommend to anyone that they do either. They have lost a good customer because we are loyal to brands that are good to us. I wish they would just take this dang washer, refund us and we could just get a different brand. Never again will I make the mistake of buying LG.

It has a freezer and the normal fridge part and it has two doors which is convenient for everyone that uses it and there were no issues with it at all. LG has a great fridge that causes no issues and works great. It was recommended to me by a friend who also owns LG and they had a good experience with LG without any issues at all. They have had the fridge for years and have had no issues and that is why they recommend it to me.

We purchased refrigerator, microwave, range on August of 2011. Each of the above appliance has had more than two repairs done in the course of 4 years. I contacted LG and also the BBB. LG will only offer an extended warranty, but refuses to say for how long. I have had the same washer and dryer for over ten years and never had a repair done to them. My Kenmore refrigerator was over 20 years old and worked, but I decided to remodel and get new appliance. Will never ever buy LG again. They do not stand behind their products and they only give you the run around. An appliance should not have to be repaired this many time. I believe all three items are cheaply made and will continue to give me problems even after the warranty runs out.

LG Waveforce washer is constantly off balance. The manual will tell you that you cannot do a small load. Believe them!! Unless you are willing to put 2 sheets in with your delicates, and that sometimes doesnt work, it is impossible to wash a small load. It takes hours to complete a wash load due to the off balance signal. You actually have to babysit the washer. I often take the wash out still heavily wet to hang on a line. Would never buy this product again.

Purchased LG fridge (LFX25991st) in December 2013 for $2,500. December 2015 evaporator fan & control board went out. Cost $500. July 2017 the exact same issue. This time Sears repair parts & labor $800. Sears tech. informed us that this was a documented service alert and that there was a design defect in the air-flow cover assembly which has been corrected. Now, three weeks after the $800 repair ice maker is no longer working and the freezer is not working. There should be a lemon law for appliances. LG is a zero on customer service. This is the worst piece of garbage I have ever owned and deeply regret purchasing an LG product at all. I will NEVER EVER purchase an LG anything again.

Lmx25988sb. After only 2.5 years this piece of junk has broken compressor. Nobody within 300 miles of Taos NM will touch it for repair as all refrigerant needs to be evacuated. Warranty only covers part and not labor. Customer service has been useless after hours on the phone. Will never buy anything from LG again.

A few months after getting the range, the knobs started breaking. Like a good homeowner, I started repairing them, with epoxy, then tape reinforcement with epoxy and finally... after a while, I just couldnt repair them anymore. The design and materials are just plain wrong! Im a mechanical engineer and I can clearly see the design and choice of materials is faulty. I called LG and after an hour of conversation, they sent me out a complimentary set of replacement knobs, free of charge/ONE TIME DEAL. Well, those broke within 3 months. I called them back, and after being on hold for 45 minutes, the supervisor said, There is no point in continuing this conversation. We will not do anything about the breaking knobs and hung up. This is very frustrating. There has to be a recourse on this. How can we hold them accountable for selling a faulty product? Arent there consumer protection agencies specifically to protect us from irresponsible businesses such as LG?

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

I had friends and relatives who spoke quite highly of LG. And because I trust their judgment, I decided to heed their recommendation. And Im so very glad that I did, because my experience with LG has been nothing short of wonderful so far. Spacious freezer, sleek design, compact, portable and ease of use is off the charts. Indeed, most of the features are satisfactory and I can think of few, if any, that arent. Though the bottom shelves are somewhat small for my liking. Theres too little room to store all of the cheeses, cold cuts, etc. That we consume as a family. But thats obviously a very small inconvenience.

I purchased an LG stove brand new on 3/28/2018. My stove would not heat this morning on the top or in the oven. I contacted my appliance repairman. My terminal block had a burned connection! Not even a year and a half old yet. Safety record will be my first choice next time.

Inexpensive, white, large capacity, easy controls. There are lots of options on the washer and drier but as a guy, I like that I dont have to adjust anything to run a load, just power on and start. I have only had mine for 1 year but they work like a champ. LG all the appliances in the house.

This was my first major purchase after the death of my husband, and I did my due diligence, I thought. After much research, I went with the LG. It has been wonderful, until it stopped making ice, then no cold water, then the freezer stopped working and finally the fridge portion. I called 2 different companies for their estimates. Both told me to throw the refrigerator out. It is only 5 years old. Cost me almost 2500.00 new from Brandsmart. After reading online reviews I find this is happening to many consumers and all with the same problem. I feel so cheated. My advice is to stay with Whirlpool, GE, or KitchenAid.

I will never buy from LG again! This has been a horrible experience. This is the 2nd time our fridge went out. 1st time frost build up at the back of the fridge and it wouldnt stay cold. We lost $250 in food. This time it completely went out and lost $500 in food plus 2 days off work without pay to have a repairman, who was sent by LG not do anything at all. The repairman told us the compressor and other components had to be replaced. He told us this isnt guaranteed because its known that LG has compressor issues. Its just a bandaid for the inevitable. Today he was supposed to be here at 8:00 am. No call, no show and no explanation! And... 2 weeks now without a fridge. Completely disappointed. This was not a cheap fridge. Dont buy this product! Read all reviews.

Im very disappointed with the LG dishwasher I purchased a little over two years ago. I cannot believe after two years of maybe 100 uses (generous estimate) it already is useless. It will sometimes work and most of the time automatically shuts off. I did not purchase an extra warranty since I had a Whirlpool at my rental unit (over 7 years old, maybe more!) and did not have any trouble with it. When I called the service center they basically said I would have to pay for the service call, labor AND parts! I will NEVER buy an LG product again!

I bought my kitchen appliances less than 3 years ago, all LG brand, brand new from Home Depot. My dishwasher has given us some issues over the last year and come to find out the electronics are not covered under the 10 year warranty that is plastered on front of the appliance. No big deal, my husband was able to fix it. However, our refrigerator is a different story. It stopped cooling. We called LG. We waited a week for a repairman who was not qualified to fix refrigerators. He stated, I dont fix refrigerators. I work on washers and dryers. But with the help of the tech support he was able to determine it was the compressor. I was instructed to call LG with a case number and they would send out a qualified person to fix the problem. This was on a Friday. I called back late Monday afternoon to check on the progress and told they still havent found anyone to fix the issue. I was denied the privilege to speak with upper management and sent into the queue so long that it kicked me out. I called back 2 more times with the same result. I called back a 4th time and spoke with a different rep. He continues to tell me more of the same stuff. Not one rep was able to give me a time frame that I would have to wait for a service repair man because the truth is they dont have one in my area. He was unable to give me a number to upper management or connect me with someone higher up. He said when they send customers into the queue to be sent to the next level they keep being kicked back to them. So in other words LG does not back their products nor care about their customersThey believe it is acceptable for a product to last less than 3 years and a customer to be without a refrigerator for 2 weeks with no recourse. May I add this is during the quarantine, so I had more food in the fridge than normal and yes I lost a lot of food. But no worries for LG. They are not worried about the customer. Do NOT buy LG products. I have NEVER been so upset or dissatisfied with a product before. I am 44 years old and this is the first BAD product review I have written on any product.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

I asked the salesman at Best Buy which oven he would purchase. LG was his answer. It was a possible choice so that is what I bought. While installing the oven the floor was damaged. It took all day and since the stove has been installed. The light in front of the stove remains on. The clock on the stove does not work, never has been able to set for timed oven start. There is a crack in the left of the display screen for turning the stoves and oven on.

In 2015 I bought all my LG appliances just to get to the 4 yr with them when all came apart. Just in this yr my microwave stop working, my stove supposed to be fitting 5 pots, it only fits 3 on it. My wall oven broke as well, but my worse nightmare is the experience I’m going through with my refrigerator, a MODEL: LMXS30776S/01. This refrigerator has stop cooling and making ice 3 times this yr, between April and November. I called the warranty company and they throw the ball to LG, LG keep sending this A&E Factory service to work on this refrigerator and for the second time in this month they supposedly fixed and leave saying that it would take 24 hrs for the fridge to cool again, 24 hrs passed and The fridge still not working.LG customer service keep say that they can’t replace the unit until the technician writes in his report that the unit is unrepairable. Meanwhile they have the customer without a fridge for almost a month. Christmas is around the corner and this is becoming a nightmare. All I keep hearing from the technician is that this is happening a lot with LG Appliances and LG stead of replacing or reimburse the money prefers to keep expending money paying to service companies.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

Seems like from the very beginning we had issues. The water filters don’t last as long as they should, the main fridge door hinge got bent (somehow)? We had a serviceman come out to inspect. He wanted 300.00$ to replace a 50$ part. No way! I ended up getting small magnets to try and pull the door gasket closed, this kinda worked at best. And now, yesterday the whole fridge cooling system died? I pulled the fridge out, cleaned the coils, hoping for the best. This did nothing. Unfortunately service calls are out almost a month. We need it fixed now!! Food is going bad. We ended up buying a new GE Profile fridge. We’ll never buy anything LG again!!!

Purchased a LG electric range, dishwasher and refrigerator and microwave. My wife and I decided this would be a present for both of us for our 25th wedding anniversary. We decided to get the top of the line stove with the convection stove, black glass top self cleaning range. The oven was blue inside and all the appliances were stainless steel. Within a few months we used the self cleaning feature on the oven and afterwards, the stove digital display showed an error and nothing worked. We called and after a several weeks, we had a service person come and repair the oven. It seemed that an electrical component had burned out. We again after a month or so used the self clean feature and once again display showed an error and once again waited for a repair. The second repairman told it this the same electrical component had burned out. He informed us that it was an LG design flaw which vented the 500 plus degree cleaning temperature vented partially on the circuit board burning it out. He said to avoid this, to not use the self cleaning feature. So this top of the line self cleaning oven had to be hand scraped clean. We have now noticed that the outer door on the oven is starting to fall off. The inner door is in place and the only thing holding the outer door on right now is the handle. Why of course we are out of warranty and now do we pay outrageous service call fees and parts or let it fall the rest of the way apart and trash it? The refrigerator shelves are flimsy and several have cracks and it takes, if you dont use it, approximately 4 days for the ice bin to fill. Its too bad that you can spend a great deal of money on a product and have problems with it several months after making the purchase. My wife is a Real Estate Broker and will make sure no new or homeowners needing appliance to steer clear of LG products.

LG countertop microwave oven completely quit working after 3 weeks. Customer Service said I could get a refund but its now been over 3 months and no refund. I had to write 2 letters and make numerous phone calls - LG is a nightmare to deal with. Their customer service people are barely understandable over the phone, and they never follow up on any of my letters. I just emailed the company again and now they are asking for the same documentation already sent them. I had to file complaints with the Better Business Bureau, the FTC, and the New Mexico State Atty General. The next step will be to sue them in small claims court. This has been a huge waste of time and frustration. I will never purchase an LG product again - a very unprofessional corporation who do not honor their warranties.

I purchased this black refrigerator in Aug 2012 from Home Depot, Nashua NH. I noticed (especially the last year or so) that on the outside door, under the control panel/water & ice dispenser, that there was leakage of what seemed to be rust-colored liquid (?water). This has corroded the surface under the control panel & dispenser. I wrote to LG twice, knowing it was no longer under warranty, asking what I could do to repair this or what seemed to be causing this. The response from LG is below:As much as I want to help you regarding this issue, I wont be able to. Manufacturers warranty is designed to take good care of any failures in the early life of the unit. Aside from the one year warranty, there are also parts thats covered for 7-10 years like the Sealed System. After this will be expired, you would be responsible for any repair or replacement part for the unit that is not cover under warranty. If the unit was purchased 2012, this is already out of warranty. I apologize however we will not be able to cover the issue on the control panel. I wish I had a more favorable answer. But we thank you for letting us know your concern.

My wife liked what she saw in the LG refrigerator so I bought one. But the drawers and the shelves are cheaply made. Ive had to replace the drawers in the freezer compartment and the glides on the shelf glide in the upper part of the refrigerator. Those parts are flimsy. But we bought the refrigerator 10 years ago and the refrigerator part of it is working fine. That was until the light stayed on and burned itself up but maybe LG will fix that for nothing.

I purchased an LG washer and dryer several years ago. I absolutely hate them, but they cost a small fortune, so I am not ready to buy new ones. Here are my complaints: my clothes never get cleaned; it doesnt use enough water to get them cleaned! They always have a mildew smell. Now my detergent draw will not open. It is stuck for about a month, but it would eventually open. From all the complaints I have been reading, why has the Better Business Bureau (BBB) not gotten involved? My sister bought an LG refrigerator, and she also had multiple problems with it! I will not be buying another LG product!

Unfortunately after only 4 years we got rid of the LG. The interior shelves broke one after the other until we replaced them not once but twice and they were expensive. We purchased the suite of LG appliances and got rid of them in 4 years. Refrigerator froze everything that was close to the back of the fridge. Would love to review the stove for you. Stay away from LG.

Two years ago, my wife and I purchased an LG 7957295 French Door refrigerator. Its now 2020 and the compressor is shot. Sears wants $1000 to repair it or will give me a %50 discount if I pay $50 ($600 per year) for an appliance (all) warranty. I could have purchased a $3000 refrigerator for that amount of money. I checked and sure enough the LGs are having problems with their linear compressors I am told. The reviews say it and the repairmen are saying it. Yet, LG continues to sell them. Last, we have had numerous problems with this refrigerator from the start, loud auger sound in back, dents if you look at it, fingerprint resistant is anything but. I am heading out to buy a new refrigerator since I dont want any more problems with this item.

My LG refrigerator interior light would not shut off and melted the light and melted and cracked the ceiling, it was almost on fire. They sent out a repair person to put a new light fixture and switches in. They did get the light to work, however, they tried to patch over the cracks with some type of glue. It looks like a 5-year old tried to do it. Im not happy at all with the results. I had the repairman out twice but it still looks horrible. He left without asking me if I was satisfied, he knew it looked bad. LG said this problem was under warranty, but shouldnt I have a say so on how it looks?

I really like my LG washing machine and dryer. It doesnt look as upgraded as some of Samsungs new dryers but it gets the job done. But I would have preferred more color choices without having to spend an additional couple hundred dollars. I love that there is not an agitator and it has an extra large capacity. I can easily fit my king size comforters in the basin. I love the turbo speed function that allows you to wash your clothes at a reduced time. You also save a lot of water because it only puts in enough water to cover the clothes. The machine does a survey for the weight and size of the load to determine the amount of water to use. I normally only need the smallest amount of detergent in most loads, so you save money there too. There are plenty of cycles types to select from and some you can customize. My dryer has an awesome steam feature! This really reduces wrinkles in dress clothing! I also love the sensing feature on the dryer. I rarely have to add more time or dry a second time. It also has a large capacity. The signal indicating both the washer and dryer could be louder. There is also an app with the units that you can get laundry tips. I would have preferred to be able to start and stop functions and/or time left on loads with the app. You can also use your cell phone to diagnose errors on the units. You hold the phone to the unit and it sends codes to help with troubleshooting. The washing machine could be more quiet. I can definitely hear the wash if Im in rooms next door. During some heavy rinse cycles I can hear and feel it shaking since the unit is on my second floor. All in all I really like the set.

Model Number LDCS24223 stopped working after 4 months! This refrigerator worked well for 4 months. Then the top refrigerator portion stopped cooling. It took over 2 weeks for LG warranty repair service to determine we needed a new fan motor and a new compressor, then another 2 weeks for these parts to be installed. A month without a refrigerator was difficult. The repair person who came was courteous. He said this model is known to have this problem. If you buy this model, I recommend you buy the extended warranty.

Be careful when using the washing machine. Pieces of the rubber fall apart, rub onto the drum and cause smoking. Now need to purchase another washing machine.

2 1/2 years ago, I replaced all my kitchen appliances with brand new LG kitchen appliances. About 3 weeks ago, I noticed the refrigerator was not as cold as it should be so I tried to lower the temperature but the inside temperature did not change (50 degrees). I tried to contact someone to come out but nobody seems to service LG appliances (one company said they stopped serving LG about a year ago due to contractual issues). I called LG, they gave me the name and number of 2 companies that are “near” me. I called them and they do not service my area. LG said to have someone local come out and “diagnose“ then we can call them (LG) and they will “authorize” them father warranty work. Again, nobody wants to work on LG...I did schedule service with Sears, their earliest appointment was a week out. I scheduled the appointment, the day of scheduled appointment, they called to cancel due to tech being sick, rescheduled for the following week ...day of 2nd scheduled appointment, (today) another phone call canceling due to tech had “family emergency”....rescheduled for SEPTEMBER 10th!!! I called LG again and they have nothing to tell me other than their “customer service“ will call in 3-5 business days. I thought I was talking to customer service! I have never had such a problem to get something repaired. I am approaching a holiday weekend without a properly working refrigerator!!! Point is DO NOT BUY LG BECAUSE NOBODY WILL SERVICE THE APPLIANCES!!!

Do not buy any LG products. Worst customer service ever. Lowe’s is awesome but LG is horrible. Delivered oven with missing enamel inside oven. Claimed Lowe’s did it then me when LG discovered it was inside oven and Lowe’s delivered out of box. In the end after more than 14 hours of phone calls to LG when I was lied to, calls not returned and multiple hang ups by their associates, they texted me their rejection to replace. Lowe’s replaced at their cost. Lowe’s gear place but stay away from LG all products. Yes.

My range is only 4 months old. The front of the door is falling off and the bottom drawer is rusty. I’ve been trying for a month to get service. All I get is the run around. I was on hold twice for over 35 minutes only to be disconnected. Now I am told someone will contact me... yea, right!!! I’ll NEVER buy another LG!!

Purchased LG front load washer model WM2301HW 01/03/2011. Could not get thru cycle without repeated UE error codes, drum not spinning & water leaking all over. 2015 tech replaced board control and other parts. Now I have the exact problem as before. Machine is JUNK. This weekend had to purchase a new washer because warranties much less good customer service or products to say the very least do not mean anything to LG. Out of curiosity checked reviews for LG front load washer & what do you know... Hundreds of other innocent consumers has had to put up with the same abuse from your LG company. We need to all band together and fight the unjustified ethics of LG. Ive contacted an attorney; well see what happens. P.S... and YES the clothes & washer do stink just like LG company. To the couple of reviews who said their clothes do not smell... You had better get your smeller fixed!!

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

I paid $2899 for my top of the line refrigerator. The linear compressor failed at 3yrs and we lost all of our food. The front electronic panel has been replace 2x and worked for a short time. The problem is the the ice dispenser turns itself on and it dumps all the ice on my kitchen floor. I have to lock the panel and not use any of the features that I bought the fridge for. If I go anywhere, I need to remove the ice bin as if the power goes off, the fridge will reset the panel and all the ice will dump and melt on my laminate floor. The LG customer service is non existent. Next time, I will buy a different brand as I am disgusted after owning for 3 yrs.

I purchased an LG Microwave P/No 3850W2A233P. The handle seems to be made of stainless steel - what a stupid thing to do since 90% of Microwaves are located above ovens. The heat from the stove and the pots and pans heat the handle and no warning label or anything lets consumer knows to be careful. That never happened with my Samsung Microwave and we owned it for 13 years. WHAT A Waste of money. My son got burned so bad we had to take him to the doctor. Horrible product. DO NOT BUY.

In-door features, online connectivity and support reminders lists, Alexa compatibility are features that I like about this refrigerator and the icemaker makes the most perfect ice cube in the most amazing shapes and sizes for the whole families choices. One of the main reasons I finally decided on an LG refrigerator was the sleek design inside and outside. It is purely beautiful in design and a very beautifully functioning machine. The pricing is the first major obstacle to ownership. The size of the refrigerator is another thought to consider for apartment dwellers. It is a large refrigerator but not overly cumbersome in design so it equals out.

December 2008 we bought the pair of LG front load washer/dryer model of washer WM1333HW at Corbeil Electro. Weve made several complaints to LG about the problems with both machines in summer 2013. They send the Oxebo service company to repair both. For the washer they had to come 3 times, drain was not fixed properly and machine was doing awful lots of noise. They did came to fix the drain (after it had ruined my wood floor, without no compensation) but they never fixed the noise, they said it was normal even though it wasnt doing so much noise before.During the autumn 2014, the noise was getting more and more intense and was literally eating and ripping the clothes (the babys clothes were disappearing or getting ripped and the leftovers were found through the drain at each wash). I then did another service call on February 24, 2015 to LG, they said I would have to pay a fix price for each problem (about 200$ per problem for the noise, the eating of clothes and the drain). I decide to do nothing thinking it was too expensive.In April 2015, now the washer is no longer working, pieces were coming out of the drain, I called LG service again, but this time they said they wouldnt repair the machine at a fixed price. I had to call Oxebo service company myself and pay for time and material. When I asked why they wouldnt do the repair because I called a month before, they said the rules have been changed for this machine. I asked what this meant and the lady answered that for this serial number they wouldnt do the repair... I then asked to speak with a manager and the lady said he would call back in 48 hours, but after 2 weeks he never did.My thinking is that they know the washer had a problem to begin with, the company that repaired it did not repaired properly and the machine is broken and no one at LG wants to take responsibility for it. I dont mind paying for the repair, but they should at least offer to repair it since they know it wasnt repair properly a year ago.