We bought a new LG French door refrigerator model LFX28978ST from Sears. The refrigerator is under warranty - 7 year for sealed system and 10 yr linear compressor. We had enjoyed the refrigerator until it stopped generating any cool air in Jun 2016. We had contacted LG support, and LG technician came out 6 times to fix the same cooling issue. Every time the fix only lasted 2 days to maximum 10 days. The LG technician had been telling us the cooling issue is not fixable; however, LG corporate insisted its fixable. LG corporate also said they will continue to fix the issue with no consideration on the number of attempts! Anyone with common sense agrees 6 attempts is more than enough to prove its not fixable!When we suggested there is lemon law to protect consumers from repeated same issue; LG corporate said the law does not apply to appliance. LG corporation does not care about customer satisfaction and does not honor their written warranty. Its unfair for consumers to take this nonsense from big corporation. Where is accountability? Never buy LG again.

We bought our second LG. The first a top load steam washer and now a front loader. We bought it in 2014. And it has practically ruined our towels. Regardless of how many times I clean it with the clean option or wipe it down, it breeds mold and mildew. All of our towels stink like mold. There is nothing worse than getting out of the shower and drying off with a freshly laundered plush cotton towel and have it REEK of mold. Its disgusting. This model isnt covered in their recall, but $35 doesnt even touch what I paid for my towels. Their QC department needs to work with their engineering department and offer a fix to this issue for consumers.

11/2014 I purchased a $4,200 door-in-door LG Refrigerator LMXS307765/00 from Home Depot. Frustrated by a tsunami of continuous problems with this product, that resulted in lots of spoiled food after the one year warranty expired. The whole tyranny of which is too numerous to state here, but suffice to say that I feel cheated. There should be real consumer protection laws in this country to at least slow down the abuse to consumers like myself yesterday 07/31/2017. Déjà vu my $4,200 refrigerator is not cooling again...

When I decided to purchase this washer, I chose LG expecting to be dealing with one of the top corporations in electronics. What a disappointment! On trying to have it repaired - error message indicating the machine is not draining - I contacted you asking for a local authorized dealer. I was given the name of RISING SERVING SOLUTIONS whom I contacted and got an appointment for a WEEK LATER. So far, after 3 visits of their technician who changed the drain motor twice, the brain of the machine and having paid $390 for the repair, I continue to have the same exact problem. On my last conversation with the technician he alleged that the problem is with the drain hose/pipe.Although Im not knowledgeable on the subject this explanation makes no sense, since the machine drains water properly on the wash and rinse cycles, presenting the problem only on the spin going on to dry cycle. Calling twice and speaking to your supervisors at customer service led nowhere. What to do next?

It was a very simple fridge without a water spout or anything like that. I liked that it has a lot of fridge space, there were many shelves and even door space. The light was nice and bridge and high enough that the food didnt cover it or a tall drink didnt get in the way of the light. It had adjustable temperature settings that didnt freeze the stuff in the fridge or leave the stuff in the freezer half frozen. I disliked the amount of freezer space, it left a lot to be desired, it was two shelves that were like baskets and slid out if something fell behind the basket. It was very hard to get and extremely hard to clean out. The basket design was a big flop. Yes I can complain about the fridge section whatsoever and that was my main concern since most people generally use the fridge portion of their refrigeration unit the most and the freezer is generally built much smaller for lesser needs. Most people I know eat fresh food more often than frozen food.

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

LG top load washer WT1201C - This clothing washer has one major flaw. If working properly it automatically balances the load. If it detects that the load is not balanced it will automatically rebalance it before completing the cycle. However, it frequently is unable to do this, requiring the operator to remove all the items and replace them in the washer. This often happens more than once during the cycle. If you are not constantly monitoring its operation you may check after the amount of time for the load has elapsed to find that it never completed its cycle. I would not recommend this product for this reason. I would never buy this again.

Where do I start. I have the top loading, no agitator, wave force. It uses too much electricity figuring out load weight. It doesnt clean the clothes well. The bleach dispenser has ruined many towels. If I interrupt a cycle to add an item (during that time the machine allows you), it screws up the machine on how much water to add so it fills the tank completely full. Contacting the company is a joke. The repairman tells me everythings normal (hes probably in a hurry to go to the next complaint of LG washers. The feature I have allows me to put my phone up to it so LG can hear the beeps and tones for a diagnose - DOESNT WORK (hence the repairman). I extended my warranty to three years. Problem with that is when they tell you nothing is wrong, your warranty is useless. Im sorry for anyone who buys LG! I hope you see the negative reviews and run the other way.

We brought an LG french door refrigerator model LMX28987 ST on September 9 2009. Jan 2010 the right side bin of the fridge door started to crack so we had to call customer service to get a replacement. A few months after that the top freezer door would not close shut, with ice forming around the edges. We called customer service to help us with this situation but all they told us was that they could not help us because our warranty expired. We asked to buy one right away but they said they count not extend it because it has already been over a year... so ridiculous. Now we have to pay for the damages of this fridge with the money in our own pockets when the company could not even build a fridge that can last us more than 2 years. Horrible customer service. I wouldnt even buy a single product from them again. Cheap materials that break so easily. Life is not good with LG products in the house.

On August 25, 2019 my refrigerator started getting warmer and warmer. I called Sears repair but they only had an appointment two weeks out on September 10th so I took it. Thats a long time to go without a refrigerator. However, I read online that LG refrigerators have issues with their compressor so I decided to call LG direct to see if there was any warranty on my fridge I purchased in 2012. After the standard questions...the service agent provided me with a phone number of the local repair person for LG. I called Lilo and he was able to come out the very next day. He confirmed it was the compressor and then tested the motherboard to make sure the software would be compatible with the new compressor which it was, whew. I know there have been a lot of bad reviews here but I didnt have the same experience so I decided to take the time to post. Thank you for the help LG and I appreciate your service repair person here in Hawaii!

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

LG was nice enough to replace the exterior of our appliances upon the finish was chipping off. But 10 mins after the repair person for the refrigerator left, the unit report an error code and the Ice & Water dispenser stopped working. I immediately called LG and they stated someone will call me within 24-48 hrs to schedule repair, this was on Friday afternoon. I called LG on Tuesday, stating I have not gotten a call back - they stated it hasnt been the full 24-48 hrs yet. So, I called again on Wednesday and they were surprised I didnt get a call and told me I show call someone else, at which point I asked to speak to supervisor and they transferred me to the Executive Customer Service... Spoke with that person and they basically stated its 3-5 business days to receive a call... I stated, But that not what I was told and this is because your person broke my refrigerator... shouldnt you expedite it since you caused the problem. Essential I got nowhere with this person. I sent an email that day Wed. 12/11/2019 to Head of Support and CEO... never heard a response from my email - so LG basically doesnt care.

I bought an LG dishwasher 2 1/2 years ago and it never cleaned dishes well at all. It started leaking water. I have not used it for over 2 years. This is the biggest piece of $800 junk I could have bought. I would never buy another LG product nor would I recommend this product to anybody.

We bought a new LG fridge with our home and it lasted about 6 months. Quit making ice. I called LG and they determined the compressor was failing after a month of service calls. They ordered parts, canceled my appointment 2x, finally someone shows up and says, We’ll I don’t think the compressor is bad. We said, Well 2 other people said it is so replace it like youre told. He did and it failed. The fridge never got cold. Ruined all the food inside overnight and when we pulled it out he had damaged the back panel. Called the repair group and was told they couldn’t come back out. It was up to Lg. Again called and jumped through all the hoops with Lg and now we’re waiting another week with no fridge or freezer. Had to go out and buy a chest freezer. They don’t care at all. Do not buy a LG fridge!!!!

Updated on 05/22/2020: Our refrigerator died on May 8th and now 15 DAYS LATER we still do not have a resolution from LG. I just tried calling the latest number they gave us to call puts you on hold for 10 minutes and then hangs up on you. I have wasted 40 minutes so far trying to talk to a person. I am on medication that suppresses my immune system which makes my in an at risk category for COVID. We were trying to limit our trip out during this time but now my husband has to do daily shopping because we have no frig - putting me at more risk. This is all absolutely UNACCEPTABLE to have a company have no regard for an essential item like a refrigerator and the impact that has on your daily life when you dont have one.Original Review: We purchased a new LG Refrigerator in March of 2018 on night Thursday, May 7th the refrigerator completely died. To add insult to injury, my husband has just gotten groceries that day, so the frig and the freezer were fully stocked, and we lost almost everything. We contacted LG first thing Friday morning and had to leave a message with a call back number. They never called us back, so on Saturday morning, we called again, and this time spoke with a person who only told us that it seems that the linear compressor has failed and she would put in a request for a local service provider to contact us.It is now Monday, May 11th, and we still have not been contacted by a service provider. During this time of COVID-19 we are trying very hard to only go to the store once a week for essentials. This is next to impossible now that we are living out of an ice chest and a tiny dorm/beverage refrigerator that we have in our entertainment room. After doing some research online, I discovered that the linear compressor failing after about 2 years is extremely common and that LG has known about the problem since 2014 but continues to manufacture and sell these faulty products.We also talked to a local appliance repair company, and they will NOT service LG refrigerators. They did not feel right about installing the new linear compressors in peoples refrigerators because it is the exact same part (the linear compressor), and it just ends up failing again. They did not want their companies reputation ruined by LGs faulty parts. So here we are, no refrigerator and no service. I am beyond disappointed LG. We spent close to $3000 on this refrigerator, and my husband is currently out of a job, so we do not have any money to have to buy a new refrigerator right now.

We recently went through 4 months of renovations. What a nightmare and the contractor is not coming back to do the final touchups. We had our kitchen completely gutted and when it came to appliances we purchased and LG range and fridge. Both are working just fine. It takes a bit of getting used to when going from appliances from the 70s and 80s to new. We have had no problems with the fridge but then we have only been using it for a couple of months. The stove works fine. I thought getting a new stove would mean that I would wait a shorter time for a pot of water to boil but no. We are having a problem with the smell of gas every time we use the range. Whether it be the oven or burners, we smell gas. There is conflicting information on the internet as to whether this is normal. We shouldnt be able to smell gas in other rooms other than the kitchen but we do when we use the range. The other issue which is major is the knobs for turning on the burners. This is a complete safety hazard and how this design passed any safety inspections before selling to the public is beyond me. I have singed my long hair twice, once reaching into a cupboard near the stove and another cleaning by the stove just because I barely leaned against the range. The knobs turn by barely brushing up against them and instantly the burner is on before you can get out of the way. If my children were still small I would not keep this stove. It is a accident just waiting to happen. I find this design terribly irresponsible for a company to have and this range should be recalled. I also find the venting of the oven across the cook top not the best design also. When I use the oven and the burners at the same time too much heat is being created and at one time our range hood fan went off on its own and didnt shut off until the heat had dissipated. At the same time the oven vent causes the pots on the stove to heat up even more than from being on the burners and the handles can not be handled unless using a pot holder. It bakes well. We find we use the convection more because on bake food isnt crisping up as much as we would like. I guess thats the difference between electric heat and gas. Companies need to stand by their products better. Our old fridge of 25 years is still going on strong and has been relegated to the car port as an overflow fridge. I am certain that these new appliances of today would never last that long. If the new LG fridge goes we might have to bring the old one back inside. Oh and our 2 year old Samsung T.V. just completely died. What quality!!!

We currently have a LG French Door Refrigerator with freezer drawers & the seals on the doors for the fridge have ripped & the doors no longer close properly. It seems EVERY LG forum I have been on has the same problems. It seems that the seals are a big LEMON! LG should have a recall for the seals for this reason. We paid so much money to get the best fridge we could & this is RIDICULOUS! We also have an extended coverage contract in effect.

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

I called the store we purchased the unit from, Lowes, who immediately told me they have a hotline number I can call and that they have a policy that if a repair person comes out two times, they will replace the unit. It was a known problem with the motherboard on the computer. LG on the other hand, in Korea, after telling me they would replace the refrigerator, after another long wait, finally contacted me and said they couldnt replace the unit. All in all, very pleased with Lowes coming through to get it working properly. Id give them a 5 star for helping and their customer service!

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

The washer wash plate flew off & dented the tub. Repair was dispatched fairly quickly. Replaced wash plate. We were told that the tub would be on backorder until July. How can it take over a month to get the most important piece of equipment for a washing machine? Repairman calls back over a week ago and asks if we would take compensation from LG in lieu of the part. The part will be on backorder longer than anticipated. He told me that LG would be calling. I contacted him recently to let him know that I’ve received no call. His comment was “Really?” Then he laughed!!! Told me he’d speak with his supervisor. This is very disappointing. The sales clerk at Lowe’s raved about their product.

Bought an LG DLGX5681 (white) at Lowes on 7/7/14 and on 3/1/15 it just stopped spinning. Only washing maybe 6-8 lbs of wet white clothes straight from the LG washer, which seems to do well. I got one revolution after I turned it on and off and manually changed the load from medium to load, but only one spin before it cut out again. Do NOT buy LG. I read the consumer reports. I purchased based on their recommendations. Dont buy consumer reports. I think theyre being paid.

LG model LFX2596ST 3-door refrigerator freezer with in-door ice maker. The 5/16 inch tubing from the water fill valve at bottom back of unit to top of unit split shortly after warranty expired. I cut out bad section and spliced in new piece. About 2 weeks later, leaking again from just above splice. This has repeated till now. My only option is to replace the entire tube from fill valve to ice maker. I cant afford to have a service tech do this, so will attempt myself. I have been unable to find instructions for this online. Last LG appliance I will ever own.

I wish I read about LG Brand before I bought my Refrigerator. I bought the top of the line French Door Fridge. Cost me $3500 thinking it would last. NOPE. I have had only trouble since I bought it 6 years ago. I have had LG come in to fix at least 5 times (ice issue, cooling issue, light issue, etc.). Now it is the sealing issue. Doesnt freeze or stay cool anymore. I have called numerous places to fix it but they cant even fix it. No one can fix an LG product! I get it... its 6 years old but I am willing to pay for it but no one can fix it. I called LG so I can get some assistance but the operators doesnt speak English! They sound like they are just reading from a screen and they are repeating what they are saying. Whatever you do, DO NOT buy an LG product. They do not stand by their own product!

I bought LG LRE3083ST/01 range from 5 years ago. I noticed that the Stove rusted in the down part in different area, it is manufacture defective, I am not happy with this product which show defective and bad quality product.

We went with a larger cubic footage from the builders model. LG purchased through Costco, so you are backed by the best, if there is a problem. Great freezer space and interior flexibility of shelves in the refrigerator section. Extra storage area for frequently used items, milk, water, condiments is a great add on.

Received this brand new Studio Gas Range and the oven makes a whinny noise while on. Not sure the if it is the fan or exhaust heat or the gas is squeezing and making the noise. Not a hazard, just noisy.

I purchased the stove from Home Depot on March 29, 2011. My kitchen remodel was completed two months later, making the actual age of the stove approximately four months old. I dont cook on the stove often and only used the oven this one time. I placed a tray with dinosaur breaded chicken pieces in the oven at 350 degrees. Five minutes into cooking them, I heard glass shatter. I ran to the kitchen thinking a window had broken. I looked at the oven and the inside glass had shattered. I waited the weekend and called LG service on Monday. A service man came on Tuesday (Granville **). He came late. He trudged through my house with mud and looked at my paperwork for the stove. He poked at the broken glass and tiny pieces fell on the floor. He took pictures, closed the door, took a picture of the serial number, kicked the tiny of pieces of glass off his work boot and proceeded to leave my house. I stopped him and asked if the repair was getting done today. He said something about the LG company. I said, “Could you please tell me if the repair is getting done today?” He said, Call the company tomorrow. I said, “Tomorrow, I want my stove done today.” He said, Call the company. I cant do no more. I immediately called LG and they said, Werent you told to call tomorrow? I said, “I want to know today.” They put me on hold and said they would call the service man. When they came back on the phone, they said, “The service man notified us that it was negligence on your part that the oven glass broke.” Was it on my part? I put something in to cook. The glass shattered only on the inside pane of glass and blew apart into tiny pieces that flew all over my floor when I opened it. And I have a small child that could have been badly injured if he was playing near this monstrosity of a product. A service man came, poked his finger at the broken glass and more pieces fell on my spotless floor. He kicked his heel to make the ones on his boot fall off onto my floor and walked away leaving them there. And Im into day six without a stove and your company is telling me I can get it repaired if I pay for it. Should I pay for it? I dont even think this stove is safe with new glass. Something caused that glass to blow apart, whether the thermostat let the temperature get too high, the glass wasnt properly sealed, or the complete stove is defective. One thing is certain. I did nothing wrong to cause this to happen. And the replies I keep getting, that are made to make me feel like a liar, are totally sickening. I have LG washer and dryer, dishwasher, refrigerator, microwave, stove, and seven wall unit air conditioners. And you mean to tell me that I never made a single complaint. But the one and only time I do, Im at fault? Did I deliberately or by mistake broke a window out of my oven? Absolutely not. I bought all these products in good faith. I even bought extended warranties on some. At the first sign of trouble, your company turns its nose up at me. What a disgrace!

Newer LG stainless steel dishwasher came with home we purchased 2011. Had to fix after two months of move in. It wasnt draining. Fixed then it had to be fixed. A few months after that, it wouldnt turn on. It has constant mold problem. I ran with bleach, I wipe between rubber molding inside where mold is with bleach, run vinegar cycle clean. Find mold on cups and mold grew all over wood handle item. Some rust on inside sides, 2 hour run time. Power button is way too sensitive, starts on own as bumping against it starts it. Also the tines on bottom rack are so close that front part bottom rack is unusable and top rack doesnt hold glasses well, had several glasses break. Bad design all around, bottom rack is very low to floor. I would never buy an LG dishwasher.

My 9 1/2 month old top of the line LG washer died. It took 12 days for service. I was told a part needed to be ordered before a service visit could be made. Unsure how you can assess a problem without seeing the unit. Service man arrived from Tresco out of Ft Wayne IN. The first thing he did was open up the unit when 4-6 gallons of water flew out and went under my floating floor. Of course he didnt have parts! The final straw was when he complained he had to drive 2 hours to get to my house. Spent countless hours trying to get service and was informed after 3 weeks that the warranty was canceled and they would not honor any repair. Their rationale was I washed a rug in the unit. Worst customer service I have ever received and will never purchase anything LG again. The service is horrible and their warranty isnt worth the paper it is written on!

The freezer compartment of the LG fridge (model #LRFXS2503S) we purchased in April of 2021 was not working properly. It was not making ice or keeping food frozen. The company contracted to repair the fridge came, and repaired it. The next day the entire unit quit working - no fridge - no freezer. I fought with the repair company, and they came out again the next day and repaired it again. Same thing - no fridge - no freezer. Unbelievable. The repair person told me he did not think it could be repaired - this was two weeks ago. I called LG, and they want the repair person to try to repair it AGAIN. LG also told me it was not their responsibility to replace the fridge - just repair it. Unbelievable - going on three weeks with no fridge over Christmas. AVOID buying any LG fridge. Ours lasted about six months, and the company has been no help in getting it fixed or replacing it. They dont care about you once they have sold you their product.

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

We purchased our first LG Dishwasher in September of 2018. Within a few months it quit working. Had a repair company come out and replace the control panel. The repairman told us that these Dishwashers are known for bad control panels, because they get wet... What? Its a Dishwasher, of course it gets wet. Here we are again less than 2 years old and wont power on again, obviously another control panel. We are out of warranty and out of luck! Horrible.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

LG WT4670CW Clothes Washer - This machine is alleged to be self balancing. If it fails to spin in out of balance, it refills the tub, churns a bit and tries again. It may do this several times and not succeed. At which point it leaves it up to the user to shuffle clothes or remove clothes to continue. It is likely to fail again and go through additional cycles attempting to balance. This uses immense amounts of water and time. If it fails completely it may leave the tub full of water with no manual way of emptying it to start over. This machine is supposed to allow the washing of 10 pair of jeans or your bed spread or whatever. Good luck. This particular model is quite poorly designed. At something over $500 this item is a one year throwaway. We replaced an old front loading Gibson with this that was ten times the machine this is. We paid $100 bucks for it at a yard sale. I dont know about other LG models but this one is very poor.

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

Stainless refrigerator has permanent horizontal streaks after 6 weeks of use. No children, no visitors just 2 of us. Cannot after multiple calls receive any help. No one will even come assess issue. Their advice... purchase new doors and pay for service call as well. We will never purchase another appliance from a big box store, in this case it was Best Buy. No we did not purchase the extra coverage and we do not feel we should have.

I purchased an LG washer and dryer WM2140CW about two years ago. The washer did not work correctly from day #1 of installation. The door would only seal if I pressed very, very firmly to enable the lock to engage. However, this issue was such that I was the only person strong enough to make it happen and even then, I would have to close several times over before I could get it to latch. After about four or five visits, changing boards, door locks, and finally a new door, it was fixed. Within the past few weeks, the washer now has suddenly stopped powering on when the button is pressed. Since these devices come with a whopping one year warranty, its now out of that coverage. If I unplug and plug back in, a spark will appear, every time, and it may or may not work for a load of laundry. I contacted LG and they had me do a hard reset, power off, hold the power button, plug back in. After establishing the hard reset was probably not going to do anything, they gave me the names of the local businesses which were authorized to work on the machine. Now, I am looking at parts and labor in access of the original purchase price of the machine. If you buy an LG machine, after coming to this website and seeing a 90%+ unsatisfactory rating, then you get you what you deserve. I know I certainly regret not checking some review sites before my purchase.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

The freezer compartment is large, lots of room. The refrigerator itself has lots of space in the door for a gallon of milk and other large containers. It has 2 drawers that are pretty big for deli/Vegetables.

Ordered washer and dryer in October for January delivery at new home in NM. They weren’t delivered until February. No help or even empathy from LG. Customer service is non existent. Ordered through Home Depot and they were helpful. They even told me LG would not return their calls as well as ours.

My experience was pleasant and effortless. It had an ice-making machine in the door and kept my food cold correctly. My food was never too warm. It worked and kept my food cold, its pretty simple. I would include more space, especially for bigger freezer storage. If it had room for bigger items that would be an improvement as well. It was included with the house we lived at. It met our initial expectations. Since I got it for free my expectations were pretty low. Its a refrigerator, if it keeps my food cold and works properly, Im happy.

We are so disappointed that we will have to replace this expensive appliance after just three and a half years. The service tech said it would need a new spin basket, motor, stator and hall sensor. It will cost $530 for parts and $350 for labor. But we can deduct $92 for the cost of the motor which is covered under the 10-year warranty. I feel taken. LG had the best repair history according to Consumer Reports, which is why we made the decision to purchase an LG. But I feel like three and a half years is way too short for a washing machine to last. I wont be buying LG again.

I havent had this but a little over a year and it doesnt work. Ive never had a problem with my old dishwasher but decided to upgrade. I read the manual and followed all protocol. Never buy LG. Ive been on the phone for hours just to get someone out here to service it.

LRE3083ST - After a year and 4 days of limited use there is enamel flaking off inside the stove. There appears to be rust underneath this area and this is a manufacturers defect. The range is not usable as food is not safe to eat any food. Flakes are airborne during cooking this range. The safety issues with this range are of great concern and the lack of response and support from LG on their product, which obviously has a manufacturers defect, is alarming. LG says this is cosmetic and I would never buy another one of their products. This was a waste of $799 dollars.

We bought a new LG refrigerator in November 2019. April 24th the ice maker stopped working and the refrigerator was making a loud grinding noise all the time. We had also bought a five year warranty plan - dont do this! We called to let them know and ask for a repair technician, and were told to watch a tutorial. This was not helpful. We called back and asked again for a technician. We were given a reference number. I finally called again on 4/28 and were told it would take five business days for someone to contact us back to let us know if they found someone in our area who could fix the fridge. That means we are now looking at a week! We told them we really needed to have someone come sooner and not let us know if they found someone a week later. They hung up on us.We called back and asked to speak to a supervisor (Julian) - who also hung up on us. We also could not understand them clearly. They had us on speaker and a heavy accent. We called a fourth time that day and finally got someone who looked again and there was no one in our area who could fix the fridge. Lowes - where we bought it from was NO help. They just send you to the LGs customer service line. I will NEVER buy another LG product again because they dont have technicians to fix their products and their customer service people are very rude and not helpful. I am so upset we have a six month old refrigerator and have problems already.

My husband, who does all the research, said that LG was a good brand, and so we got their refrigerator. We like the double doors and the ice machine on it. However, within two hours after it was opened up, we got an error message. LG replaced it, so we ended up getting a second refrigerator.

I have an LG fridge model LTC223505ST that has been a problem since the year after I bought it. I have had LG repairmen come out 4 times, twice in the last two months and there is still ice build up under the crisper and in the freezer. My husband slipped and almost fell in the kitchen because water had leaked from the fridge all over the floor. Ive told customer service that I have a lemon but they dont seem to care. And I hear that LG doesnt like to replace their models that dont work. They are the worst appliance company and I will never buy another LG. Customers matter, too bad they dont know it.

I bought an LG washer, model number WM2240CW, on 3/20/2011. I thought it was working okay until I noticed that everything I washed would stink. So I watched it wash one day and I saw it wasnt putting enough water in. So I added more water with a hose and it washed fine. So I called LG and told them the problem. They told me I was overloading the washer. I told them that five tee-shirts and five pairs of underwear with 10 socks wasnt overloading. I told them no matter what I wash, it didnt put enough water in. They told me this was normal. I said, No, it wasnt. I could see dry spots on my clothes while it was washing. They would not do anything about it. So now I have to add water with a hose every time I do a wash load! Dont buy an LG washer. They are no good and their service sucks!

I bought an LWD3081ST double wall oven. The thermostat faulted twice in past year. I paid $7.00 for its part and would cost several hundred to service. Obviously, the design has flaws and I got no service from LG. Their customer service is rude and unhelpful. There are no return calls despite complaint. This oven cost $3,000 and company doesnt stand by product.

WT7200CW - Cold Water Valve broke, still not fixed and it has been 2-1/2 months. LG forgot to send order to Appliance Company to fix. Now, company cant get part, so we are waiting on that. We are retired and do 1 load every 8 days, and it still broke after 2 months. LG customer service very inefficient and I talked with 4 to 5 different people to try and just get the warranty to fix machine. Got 2nd date for repair and Appliance Company actually received the order from LG to fix. The clerk didnt tell repairman that it was cold water valve, so he didnt come out because have to order it. That was August 24th, and it is September 14th, still waiting on part to come in.This is 3rd LG product to purchase in 9 months, and it will be the last. Customer service didnt care at all that this broke so soon and that they didnt send the order for the first fix. Bought this machine because its supposed to not get unbalanced, because of a tube around the tub. Wrong, it still does it. Our Maytag was as good, and it was 7 years old. Stay away from LG products. They do not care how their products perform.

LG was a good company with quality customer service. I chose the lg because it had all the features I wanted and the lg refrigerator was a great deal and better value than other brands and models. The refrigerator had a stainless steel color. The fridge had an ice maker and water dispenser in the door. I loved the size and shape of the fridge, which also had a freezer. The water dispenser and ice maker had good features such as different ice types. I liked the amount of shelves and drawers in the fridge.

Purchased the LG glass cooktop stove as part of a package - model # LRE3193ST in Oct. 2017, less than 2 years ago and one of the glass stove top burners started turning on by itself. I was awoken at 1:30 am this past Sat by smoke alarm because of a fire. I had placed a dish towel on top of the stove which I had not used for 3 days. Today I came home from work and the same burner was on HIGH. Thankfully I had cleared the stove top off and have not used it. It could have burned my house down while I was at work. Has anyone else had this happen?

I purchased an $1800 refrigerator in the Spring of 2020 and it stopped working 9 months later. It is 9 weeks since I first reported the problem to LG. Two technicians sent to my home and authorized by them can not fix the broken compressor. LG is refusing to replace or refund and keep directing me back to customer service where we start all over again with overseas representatives reading a script and not seeming to grasp the situation. In trying to figure out how to reach a human who could move forward with a promised replacement, I discovered tons of other disgruntled customers dealing with the same frustrating experience: non-working products still under warranty that LG is either incapable of repairing or unwilling to replace or refund. Not worth the risk—buy another brand.

I bought LG WM3988HWA washer/dryer combo in 10/2/08, from Overstock.com. It stopped drying and showing FE Error. I paid $89 to diagnose and $960 for changing the bad control board. After many calls, LG now says they cannot extend warranty only because the purchase was from an unauthorized source!

The electric stove is a double oven LG. It is dangerous. When you are cooking or lean over it turns the knobs on the front way too easily. Just a little pressure and the burner is on. Our family has had this happen all the time and we always check to make sure it’s not on. We also purchased their microwave at the same time. That caught fire inside. I wouldn’t recommend their products.

Our fridge died after 15 months. It took 3 days for LG tech to come out and change the compressor. After 3 weeks second compressor went down too. Again another tech came out and replaced the compressor. And now here is the nightmare. As soon as tech left unit started making a loud banging noise. Called LG again and same tech came out. Worked on it and left. It took less than 30 minutes for noise to come back. Next day same tech comes out and worked on it but he really didnt know what was wrong. He left and same problem. The banging is so loud that we can hear it from our bedroom. It got so bad that I had to pull out the unit and unplug at 3 am. And now LG sending the same tech out for the 5th time. This unit cost us $3100...

We bought our French door refrigerator around December of 2018 when we purchased our new house. We have loved our unit until one day both of the coils for the fridge and freezer part went out. I placed a repair order in August of 2020. LG outsourced the repair work to a local repair shop which was fine. Here it is 10/25/2020 and we are still without a refrigerator. I have contacted LG and the repair company numerous times and nothing is being done about it. LG has basically washed their hands of the whole situation and put it on the backs of the repair company. I got tired of waiting for the refrigerator to be repaired because we have a large family (family of 8); I called LG back once more and requested LG to replace or refund the money from the initial purchase. Since then we are going on 2 weeks and I have still yet to hear from LG as to what the decision is on replacing it or refunding the money. We was happy with the unit while it was working but since then it has been a complete nightmare and I WILL NEVER BUY ANOTHER LG PRODUCT AGAIN IN MY LIFE because of this incident. I hope my review helps clear the air up for anyone thinking about making a purchase of a LG product.

We purchased an LG refrigerator 2 and a half years ago. It has stopped working. The refrigerator is not cold and the freezer does not freeze. LG has cancelled or failed to show up for 2 scheduled visits. We have now been without a refrigerator for over 20 days. LG representatives are now saying it will take them 7 to 10 days to review our documentation (receipt of purchase). We have called customer support at least 6 times and they lack integrity and empathy. How would one of them feel if they were in our shoes for 20 plus days?

There is always a better one but the normal common person cannot afford it. Does a good job if you always use the proper detergents and the amount as required and do not overload. The drying cycles could be a bit longer.

I bought an LG refrigerator model LFC20760SW. Just after the warranty expired, both gaskets on upper doors went bad. I had them replaced. Now exactly a year later, gaskets are bad again. I was told by a repairman that this is a constant problem with this model. I think LG should have a recall. I will never buy another LG product.

I bought a French Door refrigerator in June of 2016. It completely stopped cooling in August of 2018. Called LG who sent me through some basic troubleshooting and gave me phone numbers to technicians that arent helpful. One sound sketchy (answers the phone Hello) and insisted I make an appointment thru a non-existent website or send an email to his Gmail. One said they wont service my town. One has yet to call me back. I called a reputable but non-LG-authorized repair service who said it would cost $1,200 for a new compressor and I would have to deal with LG myself (I think to buy the compressor). Given the reviews about back ordered parts, and lack of authorized techs, Im left to wonder how long I wait for the other technician to call me back, argue in vain with LG or just buy a new refrigerator. Very open to joining a class action lawsuit. I certainly dont make enough money to replace expensive items every two years. Reading up on refrigerators, old fashioned top freezer refrigerators are a whole lot cheaper and fail less often.

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

I have never written a review before but this issue has me so angry I felt the need. Our fridge is 2 years old. We wanted the best for our brand new kitchen... So sadly ALL MY APPLIANCES (WASHER AND DRYER INCLUDED) ARE LG!!! I wish I had my money back. I started talking to LG about my issues in mid-July. I was given two service people in my area to work on my fridge, which was at that time freezing all the crispers to the point I can keep nothing there. The fridge is 60m degrees, crispers at 20, chilling drawer at 20-30, depending on its mood that day and the freezer is holding at 0. One repairman came, talked to tech services and was told then there was a service bulletin on this model. He followed the techs advice and order a new board and a seal. (Customer service lied to me and said there was no service bulletin... told them my husband saw it and read it so they were lying about that!!!)Waited a week for the part. He installed and left. That evening the same error showed up in the screen... E rF... again! Tech support had told him this meant a fan error. He comes back to then tell me TS wants me to shut down the fridge for 24 hours so it can reset, which means you are really without a unit for 48 hours as it takes 24 for it to reach correct cooling temp. So we follow their request and start life out of a cooler. That seems like a very long time ago... Needless to say, the shutdown did not work. The error returned, servicemen refused to come back so I called the other name given to me. He flat out refused to come, stating he had one just like it in his shop that LG (the largest appliance company in the world), could not tell him how to fix, and he wasnt going to get stiffed by them for his effort.I have spoken to LG several times and am currently without a fridge, have a $341 bill for the misplaced efforts on repair attempt, and am waiting another 7-10 days until they decide to let me know if they will fix or replace. I can only assume from what I have learned that LG has a product with such a problem in multiple systems that they have NO IDEA how to fix and can only hope we will give up and just go spend another $3000-$4000 on a new one!!! I have lost hundreds of $$$ in food and expense of eating out because of this. I do not plan on giving up... I plan on turning them over to the Better Business Bureau and contacting a Lemon Law lawyer. I can totally understand that at times things dont work as designed but to tell customers they dont know what you expect is not acceptable to me. They have lost a very good customer over this whole issue. Add up in your heads, LG management, how much your top of the line appliances cost for a new kitchen and laundry room and tell me how many customers you can tick off before you wake up!!!

Bought this washer about a year ago and have had nothing but problems with it! If I could I would return it! It takes forever to balance, sometimes theres almost no water and then sometimes theres too much water! The clothes come out looking like if theyve been stomped on. I COULD GO ON AND ON ABOUT HOW MUCH IT SUCKS! DO NOT BUY THIS MACHINE! I REALLY, REALLY WISH I COULD RETURN IT!

LG is more reliable and durable than many other brands and offers me what I want. It has met my initial expectations but Im hoping for more in the future in all honesty. I like that there are premium capabilities that allow me to have different set ups and it makes me excited to be able to use the refrigerator everyday. I would want the refrigerator to be used well and have an ice machine that is quality. Some other brands may be a little bit more aesthetically attractive though in a sense.

Less than 4 year old refrigerator died on 5/24. Took FOREVER to get techs to take the situation seriously and get repair tech scheduled. After 2 failed attempts, an independent non-LG tech finally diagnosed compressor failure. LG phone techs may be trained to downplay the situation, because the repair tech said he diagnoses 5 and replaces at least 3 of these a day. They cannot keep up with the work and LG wont hire more repairmen. Took another 5 days for parts to arrive and then schedule a repair day. Meanwhile I am living with NO FRIDGE and now LG says they will NOT reimburse me for the mini fridge we had to buy (not to mention all the bagged ice Ive had to purchase too!) The best we can do is send you a check for $100 for food reimbursement. I spent $1500 on a refrigerator from you and thats the best you can do???Compressor was finally replaced today and repairman said, I dont trust the new compressor either, so dont put any food in it for at least 48 hours till youre sure its operating correctly. Yikes. This has been such a disillusioning experience, I have praised LG products to anyone asking for recommendations, but I will not anymore due to the TERRIBLE customer service I received!! Refrigerators, and appliances in general, are designed these days to break and NOT be repaired. If thats the case, then the price should reflect a disposable product, not the thousands they do cost. LG is not standing behind their product, but rather hiding behind untrained techs who speak so politely, yet do not disseminate truthful information to frustrated customers looking for help from the company they trusted with their hard-earned money. You have lost a long-time loyal customer with many LG products in our home, shame on you...

We bought an LG microwave model LMV1683ST. It was manufactured in December 2012. The top of the microwave caught on fire near the light inside. This is very dangerous to say the least. We purchased the microwave at Home Depot. Avoid this model at all costs. It looks good but its also very loud.

I wanted to purchase all the same appliances for my remodeled kitchen. Big mistake, I will never buy a LG dishwasher or recommend ever again. Had trouble since the first day I used it. Does not get dishes clean and the control board took a crap immediately. Pure junk.

Buyer Beware of Linear Compression. We purchased this fridge less than 3 years ago and it stopped working 3 days ago. Hours and hours on the phone with LG, 2 service companies later, 1 1/2 days of missed work, and we know exactly the same thing we did when we first called... the compressor has died. Now theyre fighting with the service company LG sent out to us on who should order the part(s) and are telling us they may have it to fix in another week. WEEK! A quick google search will show you there are multiple class action lawsuits for this type of compression unit. LG has known it will not last. And when it fails, as it will, hundreds of $$ of food in the trash, $$ for takeout for a week, missed time from work to meet technicians that cant help and hours and hours on the phone with LG is what will be in your future.

I purchased an LG washer 22 months ago and it was wonderful initially. I started to notice that it was taking longer than usual to complete loads. Maybe 20 to 30 minutes. Then it stopped. I have an extended warranty and called to have it repaired. The front panel needed replaced. I went (5) weeks waiting for one of the 6 parts to come in and every time I would call the repair place was being blamed. It finally slipped out that the part was held up. I was told not to call back until I have been without a washer for a month and then they would replace it. I would be responsible for paying delivery, having it installed and the price difference since it has depreciated. Well the part arrive 2 days prior to the one month period. The front panel was replaced, put in my first load, washed it, second load the signal came on that the front panel was not working. I am in the same place I started a month ago. I did call LG and they told me not to call them, I was to call the place I purchased the washer from. HELP or is there none???

I have had nothing but problems with our LG Waveforce top load washing machine. Since day one, it has been unbalanced in almost every single load. It doesnt matter if its a small load, normal size or large load. It is always unbalanced. Because of this issue, the machine tries to fix itself, which ends up using 2-3 times the amount of water just trying to get it balanced. So, when you buy this unit thinking you will save money of your water bill and that its energy efficient, think again. The 45-minute load ends up taking 2 hours and 3 times the water. Another issue I have had is the pulsator. It just pops off the bottom of the drum in the spin cycle. We have had to fix it multiple times and now is unfixable. We will either need to replace the whole inner part or buy a new washer. I have called LG multiple times with no help at all whatsoever. I wish I could go back to my old Kenmore washing machine that lasted 15 years with no problems at all.

I love everything about my refrigerator except we have had to have parts replaced on it within its one year anniversary and again a month later. But the service tech was so knowledgeable about the product and the company covered the cost for both repairs.

I thought I had the worst refrigerator experience ever until I read the other reviews of my LG French-door refrigerator. The following is a list of problems most of which occurred within the first year we owned it. There were so many that we didnt call for replacements under the warranty, which we should have done, but we really needed a whole new fridge and we never would have gotten one from them.The door seals dont work properly, so we have to check to see that the doors are shut. You cant open one door without the other opening! The produce bin, which is made of flimsy plastic, cracked and broke so that it wont slide on the track. The ice-maker takes forever to make ice. The water dispenser on door never worked properly. The plastic rim of shelves became loose and was about to fall off. The fridge light overheated and burned and melted the top of the fridge and the light bulb sockets (Im told a lot of LG refrigerators have this problem). The plastic cover over the light never snapped properly into place and we had to use duct tape to hold it on. It eventually warped from too much heat from the bulbs.I did extensive research online to find a French-door fridge that would fit into the space we have. We didnt have many choices and I paid $2200 for the LG fridge. I should have read the reviews first. I will never buy an LG product again and I have told all my friends not to.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

Bought the 4.1 high efficiency top loader on 2/1/14 from Lowes and on 5/15/15 the washer broke. The codes that keep showing up is telling me the problem is with the drain hose. So Ive checked the hose, removed it, bought a new one and still the same code appears. So I took the back off to check if something is blocking the hose and nothing. When the clothes are washing the water will not drain it is aimed into my stationary tubs so I lay it on the floor and the water pours out but doesnt stop so the washer can fill up to actually clean the clothes. Called the 800 number to be told its out of warranty and I need to call a local repair man. Many places dont deal with LG repairs and the ones that do charge $100 just to look at the problem. A total waste of $800 on this item. DO NOT PURCHASE THIS WASHER.

Our LG Tromm Washer Machine has a rectangular area with a lid and this is where you pour your detergent. It collects black mold constantly and only part of it comes out to clean. That part being a small piece which holds the softener and bleach. I even keep it open at all times so air can hit it and it still gets quite moldy. Also, it needs to be drained every now and then as well at bottom of machine. Dryer DOES NOT dry loads at all. I have to dry numerous times, both large and small load, even using the appropriate dry choices. Probably spent more on electricity than what I should have been with these supposedly more efficient machines. I have been unhappy for almost 7 years with these machines.

After 20 months my LG fridge with an inverter linear compressor failed. LG customer service is terrible, as I have to wait 7 days for a tech to look at the fridge to determine the failure.... it’s the compressor... No cooling in both freezer and fridge compartments, all fans are running. I’m one of many unsatisfied customers! Had I known the reliability of the inverter compressor was this low I would have purchased the fridge! I hope there are some lawyers out there with similar failure of their fridge and consider a class action law suit against LG Electronics. The inverter compress design is faulty and all customers should be given the choice of having it fixed (only to fail again in 18 months) or a total refund of our purchase. STAY AWAY FROM LG INVERTER COMPRESSORS OR LG!

Back in November 2006, my husband and I remodeled our kitchen. We purchased all LG products, refrigerator, dishwasher, electric range, and microwave oven. I have had issues with each appliance. The refrigerator, the ice machine broke and leaked ice water in the entire freezer section and kitchen floor. The microwave oven handle has cracked. The dishwasher does not clean the dishes, and the soap dispenser always has caked on soap residue. As of this date, I have not had an oven for over a month. The keypad panel stopped working, the wrong part arrived. I did contact LG and placed a formal complaint to the customer service representative, I have had no response. I will make sure that everyone that I come in contact with will know that LG products are not reliable and their parts are impossible to get.

I bought a two drawer LG refrigerator last July and two days ago the freezer stopped freezing and the fridge stopped cooling. I called LG and they said that the earliest a technician could come out to look at it was in 4 days. I kept my cool and told the lady that this is not my problem and that she needed to let me know when the technician would be at my house. We talked for an hour, she kept telling me that the repair persons dont work on the weekend and I explained to her that this is not acceptable and to please call me back to let me know when someone would be at my house to fix the fridge which by the way is under warranty. She hasnt called back. I had to throw out the contents of the freezer and the fridge except for the ketchup.Apparently they have a process to refund damage or soiled goods but I have yet to receive the email from them to fill it out and send it in. I suggested that she call Lowes and have them send me a new fridge as I know they keep inventory in their stores. She seemed confused when I said this and I asked her where she was located. She said in the Philippines. I kept conversing with her and asked her what she would do if it was her family that didnt have a fridge to cool food products. She didnt seem to have an answer. All in all LG stands for Lifes good, well Lifes not so good in my house. I doubt I will buy an LG product ever ever again.

LG LRE3023ST - At one year and 5 days the glass top broke, we did not drop anything on it and LG sent their service people to look at it. Their service people verified that it should not have broken, yet they refused to pay so we paid $500 for a new top. Today at 2 and a half years old, the stove is unrepairable. Service estimate was $800+ and its not worth fixing. My last stove lasted for 30 years! Absolute junk and LG will not do anything about it. I called today to see and was only told its out of warranty so its my problem. I will NEVER buy LG anything again.

After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Dont buy it.

I bought a LG Over the oven Microwave about two years ago. It just suddenly died on me after gentle use. I went to heat up a small meal and realized the thing was totally dead. It did not show the time, the inside light was not on - nothing. I checked my house power outlet to make sure it was ok and it was. So, it was the microwave that was not working. I will never buy another LG product. And I will also tell everyone not to buy their products.

Well our fridge is a year and half old and the compressor is bad. I cant believe that something we spend your hard earn money on is not working already. Thank God I caught it when I did or we have at least a couple hundred dollars of food gone to waste. Would not recommend LG to anyone. Buyer beware as the warranty may cover the compressor but we may have to pay to get it installed. And its not a cheap install either.

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an executive agent. I waited on the line for 15 minutes before anyone picked up. She told me if I faxed her my receipt, they would pay for the repair. My telling her that this refrigerator was 2 years 8 months old made no difference. When I faxed over the receipt, I called them to make sure they had it and someone else set up an appointment, after much trying - since it was the Thursday before July 4th, for repair on Tuesday July 7. I received a phone call today that the company cant make it on Tuesday, now its Thursday. I have lost most of my food and I have had it. This product is garbage and no one should sell it. I will tell EVERYONE I know never to buy anything that is LG.

LFX25991ST- 4th time for repair, DO NOT BUY LG: We bought this fridge in 2013. Right before the warranty was up the compressor broke. That was covered by the warranty even though we lost the $200 worth of food. A couple of months later, the fridge breaks again. The tech comes through days later. Food is spoiled. Lose $150. By this time I am using their extended warranty. The extended warranty has the worst service ever. It is an outsourced service where they read off a script and punch in numbers and information into a computer. They CANNOT help you in any way except waste your time.A couple months ago, same problem. Tech comes out and fixes it. It breaks days later and comes out three days later even though we bought food again. We have lost hundreds of dollars worth of food. Now, it has broken again! Same problem, not cooling, ice melting, and waiting for tech who will come in two days. Food will spoil again. Do not buy LG. Worst service and even worst product. I will buy Kenmore and call it a day. This has been a recurring nightmare. DO NOT BUY no matter what the deal is. Not worth it!

Our less than a year old LG Refrigerator LG LFX25974ST we bought from Best Buy (along with an LG double oven and LG dishwasher...) was a beauty when we looked at it in the store. It fit well with our theme, loved the stainless steel, specs, etc. Less than a year now, we opened the freezer to find all of our frozen food warm/melted and fridge warm. Some food spoiled, some we saved by running to the local gas station for ice.Called LG Appliance support, they said there was nothing they could do but send a technician. This happened on a Friday morning that we discovered the problem. Earliest a technician could come out is on Monday. Ugh, but okay, (by the way, ice isnt cheap) well live until Monday out of coolers, though completely not ideal and we had to go out of town Saturday, so we hoped to God the food would stay cool over the weekend if we packed it good enough. It survived, mostly. A lot of things we just threw out because we couldnt tell how long it had been warm for and didnt want to get sick.So Monday arrives, and the local company they sent out does not have the capability to fix/replace the Linear Compressor that is shot. (Our 1 yr warranty expires in 30 days, but luckily the compressor has a 10 yr warranty, some relief.) Our fear now is what if something else goes wrong on the fridge or the other two appliances we spent over $4k on at Best Buy! Thats a lot of money! We would have been better off buying a $500 refrigerator with a classic design and compressor that would last 20 years without issues. They sure saw us coming.So now, LG Appliances calls me back to say what the local tech already said-- they couldnt fix it so they need to find someone else that may or may not be able to do the work. The earliest is Thursday -- that will be 7 days without a refrigerator I paid an awful lot of money for and food wasted. They of course dont pay for any lost food, youre on your own there, but thats easily another $150-$200 worth.Though I bought the set from Best Buy - I dont blame them because its not their warranty, its LG Appliances -- who never offered an apology - not once - on any of the calls to them. I was cordial with them, thinking they would show a little more empathy for their customer -- they were not sincere or showed any signs they cared about their customer. I am so disappointed in this purchase it isnt even funny and I will never buy ANYthing LG again -- not appliances, not electronics, NADA! They should be ashamed of themselves for selling expensive JUNK.

Well, I have never been more disappointed in an appliance before. This machine has not worked since day one, but more importantly has cost me an inordinate amount of money based on my water bills. It took me several months to figure out why I was paying hundreds extra on my water bill. Granted, I live in a neighborhood that is overcharged for water. This washer consistently has an error of an uneven load (UE), even when I have all similar clothing in the washing machine. It continues to refill and refill and refill for hours before stopping. In addition, it is not even warm or hot water, but always cold. In addition, when I try to use a lower spin on delicate clothing, it continues to spin ferociously. To make matters worse, it will absolutely not wash a handful of items and forces you to use a large load. So if you have a handful of delicates you absolutely will not ever, ever be able to wash them.It is absolutely the worst washing machine and has cost me literally thousands of dollars. I was once run off the road from behind by elderly man in a Porsche. My van was totaled and my children I rolled over several times. I refused to sue him, but I would sue LG in a heartbeat. I simply cannot understand why there is not a class action suit. They are preying on consumers, and they are winning! So sad... but buyer beware. We will, unfortunately be filling our landfills with these machines. What a complete and had her waste.

I bought an LG refrigerator from Home Depot in August 2007. It is the freezer on the bottom model. After about two months I noticed dripping in my basement. The ice maker plastic hose had a pin hole right behind the fridge and water was leaking down into the basement and onto the I beam. The whole beam was filled with water. Home Depot came and replaced the plastic hose. Then it leaked under my new laminate flooring and ruined a section of it.I just shut the ice maker and the water to it off. I use old fashioned ice cube trays because I am afraid to have another leak. I also have had to replace the crispers in the refrigerator section twice as the plastic keeps cracking, making the crisper unusable. The new ones dont quite fit and are relatively expensive. I need a new one again. Thats 5 repairs in 6 years. I cant afford new fridge but this one is a piece of junk.

Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming unbalanced and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Dont purchase this LG washer. Im very disappointed in this product!

Have had a noise problem few months into purchase. 2 years and 5 service/repair calls noise continues on and off. Request for replacement has been denied. Back to drawing board LG. Your refrigerators suck and from many many reviews Ive read (after purchase). You could care less. Stop contributing to the worlds landfills by continuing to produce your junk!

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

Ive bought front load machines in red color. It has a sensor type of thing. Anytime I wash something, it uses such a little water, I have to wash the same thing for three times. Also, dryer is the same way, it has a sensor and It stop drying the clothing before they are actually dry. I have to repeat the same cycle for dry three or more times. I set it on 55 minutes dry time, and in 10 minutes the machine stops with a signal of complete dry which is not complete. It bothers me. They werent cheap and it says less vibration and thats not true, my whole house shake from it. I wouldnt recommend to anyone! I will sell my house and make sure I dont have any LG product in my house. Very dissatisfied.

Purchased an LG refrigerator in 2013 model number LFX31925ST. Worse purchase we have ever made. Unit not cooling and freezer not freezing. Im going to make this short but calling LG to repair, this has been nothing short of a nightmare. I have had several LG techs come out. Replaced compressor. Weeks later computer board still not working - it has been over a month. Tech came out once again and gave the fridge a time of death. Dealing with LG was the worst experience. Rude customer service and supervisors that hung up on me. It has been almost a month of calling LG getting tossed around to different people and if you call back to speak to another supervisor on the same day they will NOT patch your call through. NEVER AGAIN.

This washing machine started leaking in the first few months. LG has sent out a service technician 5 times over the past year. The machine continues to leak. Our wait times are 30 minutes at least to get through to customer service. Today we were told they would not replace the machine until a technician deems it unrepairable. Now a year into this process, it is clear they will keep wasting our time and sending out repair technicians without ever replacing the faulty washer. This will be the last LG product we ever buy.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

One has to appreciate the irony of the LG customer service rep answering the phone with Life is Good. My life is good, but this is despite an expensive washing machine that leaks, smells, and now holds my last load of laundry hostage since I am unable to unlock the door. I will likely pay a small fortune for a service call tomorrow morning. Ill sell the set for a song on Craigslist to some other glutton for punishment, and buy a Whirlpool or GE.

We have 2 LG devices, washer and dryer, both less than 2 years old. Working great so far. The only thing we dont do is use the washers built-in dispensing system. We dont want to have any trace materials flowing around.