I will avoid all LG products like the plague from now on! My smart top loading washer (recommended by Consumer Reports at the time) repeatedly gave the UE error. I called LG Customer Service for solutions to the problem. Their recommendation was to add/remove clothing to balance the load. Thats all the advice they had to offer. (Im sorry that I didnt have more dirty clothing to wash at that time. Apparently, they expected me to pull clean clothes out of my closet to balance the load!) When I operated the washer with no clothing in the machine, I realized the problem was with the washer - not my loading technique.After my water bill TRIPLED because of the huge amount of water used to attempt to balance the loads, I requested a service call. The technician informed me that the problem was due to a KNOWN software issue and all that was needed to fix the problem was a software update. I have no issue with this. What I do have an issue with is that LG Electronics failed to form consumers of this simple fix! Apparently, LG Electronics doesnt care about consumers- they just like to sell products. Fool me once, shame on you. Fool me twice, shame on ME!

Two days before thanksgiving 2019 our three year old LG fridge stopped cooling. Two weeks later when the tech shows up he informed us the compressor had failed. Two days before Christmas it stopped cooling again. Supposed to be fixed January 16. We are currently using an Igloo cooler. Can’t keep leftovers and have to toss out lots of food and condiments, plus we have been buying bags of ice nearly every day. Having four grandkids plus ourselves an Igloo just don’t get it done, 3000.00 dollars poorly spent. It won’t happen again.

LG REFRIGERATOR MODEL: GSJ761PZXV. I have purchased the above LG refrigerator from LG in May 2019, and I figured out that LG technology has far exceeded their current capability. This refrigerator has a space shuttle technology. Back in January the sensor malfunction and it makes beeping sound every few minutes for 24/7 non stop. Reported to LG and arrange for the technician to come over to fix, however on the 1st visit unable to fix it and need to order the parts and arrange for next appointment in Feb but during this time the appointment has been rescheduled due to parts did not arrive. Then the technician came and find out the LG has sent him the wrong parts and need to arrange for another appointment and wait for the parts to arrive. Yesterday (9 April) the technician informed us that he has received the wrong parts from LG again and need to reschedule the appointment.Very very disappointed with LG, they only know how to manufacture refrigerators but dont know how to fix it, they have no knowledge about their product, (got the model no.) and still cannot figure out the correct parts to fix the problem. Customer service will put you through different people over the phone but with no solution. This beeping sound has been going on non stop 24/7 for 4 months. Would some from LG have an answer to it. I THINK I HAVE TO WRITE TO LG IN KOREA TO SEND AN ENGINEER FROM KOREA TO FIX MY REFRIGERATOR.

Refrigerator has been defective since purchase. Have now owned the above refrigerator for 5 years. It was purchased brand new from Home Depot. During this time, the compressor has been replaced 4 times. The Evaporator has been replaced. The Condenser has been replaced. They think the control board may not be working either. Additionally, 4 times, during these various replacements, it has stopped cooling within two days of the parts replacement, requiring another tech to make a service call and charge the Freon. In summary, I have been without a refrigerator for a total of 73 days. I have lost 5 refrigerators full of food due to spoilage and missed over 45 hours of work waiting for a tech. Despite numerous technicians stating that it needed to be replaced, LG has not acted on their advice. Stay away from LG refrigerators!

This is by far the worst dishwasher Ive ever owned and was the most expensive one! The tines constantly collapse and allow the dishes to tip over. The soap dispenser door is tricky to get closed. Sometimes it wont dispense at all. If the door does come open usually only half the soap is dispensed. It doesnt clean anything. We practically wash every dish before loading, and when you go to unload, half are still dirty. The upper rack will not hold any sized glass or cup well. They constantly tip over. This dishwasher has broke more glassware than you can imagine. The lower rack doesnt want to roll in and out without coming off the track. I hate this dishwasher.

I purchased my LG Steam Washer and Dryer on 11/26/10 from Home Depot. Thankfully, I purchased a 4 year extended warranty. Now a little over a year later, my dryer all of the sudden stops heating. I made a phone call to Home Depot on March 23rd and they contracted the work out to Appliance Solutions of Utah. When they came to do repairs, they said the dryer needed a new thermostat, the part needed to be ordered and they would be back in 3 days to do the repair. Two weeks go by and never heard from the repair guy and he never showed up on the day he said he would (I took the day off work so I could make sure I was here). Finally after 3 weeks, he showed up claiming they got sent the wrong part he replaced the thermostat and was on his way. Five days later (3/28/12), the heating on my dryer went out. I once again called Home Depot. They got the same company out. The very next day, the guy replaces the same part, the thermostat and then tells me that there is nothing wrong with the dryer. He said that I need to get my ducts cleaned out and that I can just use my dryer unhooked from the wall until I get that done. I used my dryer unhooked from the wall and once again, a week later, the heating goes out on the dryer. So, I gave Home Depot a call. Three days later, the same company shows up. Now hes claiming my dryer is out because its not hooked up to the wall but he needs to order a new thermostat again so it can once again get replaced. The repair man said he would be back in 3 days. Over two weeks have passed since he said that, I havent even received a call from the company and he just left my dryer in pieces in my laundry room. I can barely get in there. I am completely fed up with this worthless dryer, Home Depot, and Appliance Solutions of Utah. I dont think LG should be able to get away with selling these fraudulent dryers to people anymore and apparently no one knows how to repair the dumb things so they dont continue to have these problems.

It is a normal refreshing with the freezer on the top and the cold ones on the bottom. It has lot of storage in the door. Keep the temp well. It is opens on the top and on the bottom. I would love to have more room. Things dont fit in there correctly and lots of smack not being used. I would like to have a way to take out all the shelves so that cleaning is easier. But I know they last a long time and they do not break a lot. I looked at Whirlpool for the same resonance I would like to look at Wolf because I would like to be a huge set up.

The LG washing machine, I have a top load... spent a great deal!!! It supposed to be energy-water efficient - FORGET THAT. There is not enough water to clean the clothes or agitator clothes comes out dirty and take the ENTIRE day because if while in cycle the machine the clothes are not always balanced WHICH MEANS YOU HAVE TO BABYSIT THE MACHINE and CONSTANTLY adjust clothes to balance and STILL it doesnt work. It will go back to filling rather than rinsing. PURE JUNK!!!!!!!!!!!!!!!!!! BIG MISTAKE! I WASTED A LOT OF money, time, have been so aggravated and frustrated. BIG RIPOFF!!!!!!!!!!! I repeat RIPOFF!!!! How dare they sell such overpriced garbage!!!!!!!!!!!!!!!!!! Very disgusted! Minus 10 stars is what I give this product.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

Please check on the customer service before purchasing from LG. We live in a small town (50,000) and all of our usual repair folks refuse to work on LGs. Had to have someone from 75 miles away come, and they were unable to repair after four service calls. Have been in touch with LG---They told us this was the only person around that could work on the refrigerator! Would not buy an LG again because of issues of poor service after the purchase. Have been without a refrigerator for four weeks waiting on someone to repair it.

I purchased an LG Washer and Dryer a year ago. After reading all the complaints, I think I am lucky. I just hope I dont experience the problems others have. My problem is cosmetic. l love the washer but the lip on the washer is disintegrating. I contacted LG with pictures and was told that the product was not defective. They blamed it on customer abuse.

I purchased 3 Kitchen Appliances from RCWilley las Vegas Nv. on 07/02/2020 because of the rebate offered by a LG Appliance rebate (Bundle Savings) if we purchased 3 or more of their qualifying products and that is what we did. We bought an Oven, Dishwasher and Refrigerator. The Sales Associate gave us the form and Serial Number of the qualifying products to fill in and mail into LG USA Inc. located in Memphis Tn. 38101. Several months went by and I called their #1-877-333-9203 and they confirmed my rebate was in process. NO REBATE to Date. 11/11/2020. I would not trust this companys promise of getting a rebate. If it sounds to good to be true it usually is not true. Totally DISAPPOINTED WITH LG.

I purchased a new LG Range and LG Microwave in April 2019 -installed in May 2019. In October of 2019 the Magnetron and motor fan failed and needed replaced. This was serviced and covered by LG. Now come November of 2020. The motor fan and magnetron is failing again... Was on phone with LG for over an hour explaining that this should not happen in a microwave AGAIN in the short amount of time that Ive had it. LG will not do ANYTHING since its out of my warranty period.After a very lengthy conversation with a manager- they agreed to cover the Magnetron part only (then to find out by a service company that these are covered for 8 years regardless). No help on service fee or the fan part being paid for either. The quote to get this fixed is higher than the cost of a new microwave. Very disappointed. My very cheap microwave before I bought this one lasted 10 years. What gives LG? Dont make customers beg and plead for help on a failing product. There is NO way this microwave should fail this quickly. I believe I received a defective product from the beginning. So frustrating.

1st dishwasher faulty control panel. LG wanted us to wait for 3.5 months for part. I had to raise bloody hell before they agreed maybe this was a touch unreasonable. Luckily Lowes mgmt was outstanding and took machine back and gave us replacement. Installation number two completed to find door latch assembly faulty and after LG needing two different repair people to verify this machine too is a piece of crap the new door assembly part will not be available for 40 days from now and will not replace machine and expect us to wait for their repairs. Why oh why did I not read recent reviews of LG products. I have all LG appliances in my home that I have had for over 10 years. Now reviews say newer LG products a consumer is lucky to get 3 years. Calling all consumers... Vote with your $$, stop buying LG and lets put this company out of business.

LG cleans fairly well, but if dishes sit they get moldy. Its quiet when running. Quiet. Would like to have had the racks designed differently to accommodate more sizes of dishes and glassware. White, plain. The brackets supporting the dishwasher broke within a year so my dishwasher is without the side supports that hold it in place. When the dishwasher door is opened, the racks all slide forward and the lower rack goes off the tracks quite quickly.

Have been very satisfied with my LG Side by Side. Have had it now for 6 years and has worked flawlessly. Recommend this product to anyone looking for a reasonably priced fridge freezer. The automatic ice cube maker works better than any other one we have owned - never jams or freezes up and turns off automatically when it reaches setting on tray.

I bought a LG top loader at Conns and Im very unhappy. To wash I need to wait for my day-off because one load can take up all day. A load never stops rinsing even after spin cycle. I have to literally stand there and wait for spin cycle to stop before it takes more water and goes through rinse cycle all over again. This happens with small or full loads. Im getting ready to throw it away and get me another one.

I have gotten very little usage from this LG dishwasher since I purchased it a few years ago. It has been one problem after another. I had not used it for approximately 8 months. When I DID try to use it, it gave me the oe code (Again). When the repairman came out, it was clogged up, he really DID not believe that I had not been using the dishwasher. Also, now the rubber and the sides that should be welded down is now coming loose. It cannot be repaired!!!!

I will never purchase another front load washer again. You apparently are unable to off set problems with a load when it becomes unbalanced. I continually stop the washer, readjust the load but it will not complete a final spin on many items, mattress covers and various sizes of rugs or blankets. With a top load, you are able to redistribute the items and it continues the cycle with no problems!

Absolute junk. Has not worked right since day one. Cooling problems and error codes since new. 2014 by the way. More than a half dozen repair calls and still not fixed. Now out of warranty and last service technician says its the main wire harness. Called LG service. Horrible. Besides arguing that the fridge is out of warranty. Then tells me the wiring cant be replaced anyway. Now stuck with a shiny $2700 lawn ornament. Stay away from LG. Back to using my 15 year old Frigidaire apartment fridge until I can afford to buy a new one. There will never be another LG or LG-affiliated product in my house again.

Purchased our washer from Home Depot about (4) years ago, and if I could return it, I would. This has been the worst machine I have ever had. It doesnt dispense enough water to clearly wash clothes. I know this as my husband drives a truck for a living and brings home very grungy work clothes, and I can never get them spotless. Its really disappointing when you spend good money on appliances, to only have that money wasted on something you cant return. This machine smells, rattles and take forever to complete a cycle. Theres no rushing to get a load done at night. I could go to the laundromat faster!

The 10 year warranty that covers the compressor is not worth the paper it is printed on. My fridge is running hot to get it fixed under warranty I have to pay $250.00 for labor. The only thing covered is the part. I asked how long will it take to change the compressor, 2 to 3 hours Im told. At what cost per hour, cant tell me that. I asked if they could come out if it is the compressor can they leave it and I will have it installed, told no. I asked if I could find my own certificated LG technician told no they will not supply the compressor. So the only option is pay the $250 or risk having someone charge me double because LG cant tell me how much it will cost per hour for a tec. Also have an LG dishwasher not working, both appliances less than 6 years old. Either have a warranty or dont because this so called one is not worth it. I will never buy LG again.

We purchased an LG refrigerator almost 4 years ago but we have had on and off problems with it for a year and a half. It has had the board replaced about a year ago but this has not resolved our problems and the only service company in our city authorized to repair it doesnt seem interested in resolving our problem any further. The problems are several. The ice maker works when it feels like it. The door alarm goes off even when the doors are closed. The freezer light has had the switch replaced twice but still refuses to come on most the time. The freezer freezes everything but ice cream which remains very soft. I had heard Lg products were very good quality but this refrigerator has soured me on ever buying another Lg product.

We purchase the LG Dishwasher in 2016 along with a refrigerator. The 29.7 Cu ft refrigerator is great, the dishwasher is good, but the lower rack comes off the rails it runs on and gets sideways in the washer. When it is full, you must literally pick it up and place it back on the rails it runs on. When it is empty you still have to place it back on the rails, but it is easier for my wife to handle. We are looking for a new dishwasher in our Florida home. When we saw the LG at Home Depot, I tried every dishwasher to see if the rack would fall off. The only one that did fall off was the LG. The other dishwasher had plastic bumpers the kept it from falling off. I would love to have a fix for our 4 year old dishwasher.

3 hrs + to finish a normal wash cycle. Soap dispenser not emptying properly. Not enough water in drum to clean clothes. Sometimes the clothes have dry spots on them. (No. The washer isnt crammed full.) Run Run Run away... I had a Maytag front loader when they first came out and I loved it... too bad I left it with the sale of the house.

I have a front load washer that I hate. I am the only person in my home and doing laundry requires me to wait two weeks or more to collect enough clothes to even get a slight bit of water. Stupid. I would go back to my old top load, water in tub washer from Kenmore.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

It had literally been over a month with this issue!! The compressor went out on my fridge. I already knew that, contacted LG and they still had to send someone out to “diagnose” to tell me the same thing, which leads to them ordering parts that they could’ve had already if they had listened. So first of all why give an 8-12 window when the tech shows up at 2. Not once but twice!! Now, I wish I was joking, but they are sending someone out again for the 4th freaking time to fix this damn thing!! Please stop wasting everyone’s time and just junk out this worthless unit. Please believe me, never again LG products. It’s said that I work in retail and have shown them much love, that definitely ends today. I will definitely never recommend, sell or talk highly of. Count on that. What a waste of time and money. Not to mention, not being able to cook meals at home and wasting so much money on having to buy takeout and food spoil. Can’t believe this.

I have to say that my LG model LFX25991ST top of the line French door refrigerator looks great. Unfortunately, it doesnt keep food cold. After just over two years, the compressor failed, the replacement of the compressor failed, and Im just hoping that I got a lemon and that Sears will replace it with a new non-lemon after Ive had my fourth repair call. Going without a fridge for 4 weeks now, and having food spoiled twice when it failed is not fun. I would think long and hard before buying another LG product.

I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!

I have had this washing machine for over a year and am very dissatisfied with it. I would NOT recommend anyone purchase this machine. You can only dream of getting a hot wash unless you turn off the cold water faucet. Then you have to turn it on to get enough water for a rinse. The sheets are twisted in knots and other articles of clothing wrapped in them. You must stop the machine and unravel the sheets. During the wash one of the sheets balloons up covering the whole load and this requires another manual adjustment. I had a Samsung top loader which was recalled because the drum came loose. Wish this would happen to this washer so I could get rid of it. If I were able to give it - 0 stars, that would be my rating. I cannot stress enough, you will not be happy with this washer. Not all of the negative reviews. They are all true.

We purchased a LG refrigerator in November, it has stopped working. A repair person John has come to our house 8 times, everything has replaced board compressor, we have lost food as of today. It still doesnt work, we have no refrigerator after we spent 2800. LG corporate office all they say is contract says we fix in home... how many times?

Worst company ever. Worst company ever. DO NOT BUY!!!! We bought a refrigerator that cost around 3500 new. And it only a year old. We have had to have it repaired 5 times now. I have fought and fought with corporate headquarters to get a new refrigerator. I dont want my money back just a replaced fridge. They make you jump through a a bunch of pot holes and then say they will not replace the fridge but give you a pro rated refund meaning less than you paid for it. How hard is it to replace a refrigerator when you are in the business of making refrigerators. Especially when you grossed over 322,000,000 last year. This corporate company needs to be knocked down a step. You can not forget that your customers made you and you are where you are thanks to them.

I am going on the 3rd week with a broken refrigerator that is 1 1/2 years old. I have had a service person out from LG two times (yes, it took 3 weeks to get someone to my house twice) and they have not fixed the problem yet. I have two parties this weekend and have no fridge. The customer service is just terrible. When I was looking for appliances I spoke with 2 different sales people who highly recommended LG. What a disappointment. I am so sorry I did not look at the reviews before I purchased 4 LG appliances.

A horrible smell is coming from my brand new washing machine and dish washer.

Purchased an LG front load wash machine July 2013. Unless the wash machine is running the door is left open. We are having terrible mold issues. I can clean the mold off of the rubber seal where it is visible but there is a lot of mold where the seal meets the drum and the rubber does not fold back. I have tried cleaning it with a toothbrush and bleach since my finger barely fits in the space but the smell is still horrible and there is no way to wipe the mold out of the small space. I know the problem isnt detergent because I only use one pod per load and dont use fabric softener. I would definitely not recommend an LG front load washer!!!

Lmx25988sb. After only 2.5 years this piece of junk has broken compressor. Nobody within 300 miles of Taos NM will touch it for repair as all refrigerant needs to be evacuated. Warranty only covers part and not labor. Customer service has been useless after hours on the phone. Will never buy anything from LG again.

Okay as I was cleaning out the drawers, shelves and inside of my refrigerator for the third time. I purchased it from HHGregg on 11/30/2015. I decided I needed to let others know about this refrigerator so they wouldnt have to go through the same thing. Thankfully I purchased the extended service plan. We replaced the main board on July of 2018 and then the compressor went out on 1/14/2019. I am currently cleaning out the refrigerator again a year later because it quit cooling once again. Luckily, we have another refrigerator in our basement we can transfer all the food to. We have had that refrigerator for over 18 years and have never had a problem. It is a Whirlpool. We have a company coming out on Monday, two weeks from when I put in the order to fix it again. I do not recommend this refrigerator to anyone.

This washing machine (LG WT1101CW) blew me away when they delivered it. The controls are up front so you dont have to reach back to set them. I put quilts and towels to wash and it remained balanced which was a problem with my old washer. It is very quiet and spin dries so fast that the clothes almost feel dry. What a washer. LG customer service told me if I ever have a problem call a certain number and put the phone next to the washer and it will diagnose the problem from signals from the washer.

I have Model ldt5665st. It installed easy, looks great. When it works it does an ok job with everything but drying. I did say WHEN it does work. The button panel will stop working. Usually I have to go down, turn off the breaker over night, turn back on in the morning and it will work. I had the install company come out a few times and power is going to it as required. It seems to do this every few months and as soon as I start making appointments it starts working again. Now here I am having to cook more because of the lock down, dishwasher not working and no service calls are being made. This is the 3rd LG Appliance I have bought in 8 years and all of them so far have needed to be replaced far before what I would expect a normal time frame. If you buy one, and they offer an extended warranty, TAKE IT! You will need it.

RUST at the metal lips where the detergents are poured. I noticed some rust under the plastic cover where the detergent is poured and decided to take out the four screws and check where the plastic meets the metal. IT WAS ALL RUSTED. The instruction manual does not require that the four screws be taken out for cleaning. The manual requires cleaning of the plastic area so that the dispensers work well, which we did. I reported this to LG with the pictures that I am sharing. They asked me if I use corrosive materials like bleach. Of course we do and the dispenser has a location where to apply the bleach. This unit is not heavily used (3 people), well cleaned and maintained (I am an engineer). It is no longer under warranty and LG said that it is cosmetic. I disagree because pieces of the rust are getting into our laundry as the washer vibrates. Check out the photos and decide.

Bought a stainless steel side by side refrigerator yesterday. It was delivered today. When I bought it, the sales person did not tell me the sides were gray. I thought it would be black with the s/s front. I was not present when they brought it to my house, my husband was. I had also bought a LG s/s electric stove. It is black with the s/s front. The fridge does not match because of the light gray sides. To return the stove even though it had been in my house for 4 hours cost me 157.00 in restocking fees. I ended up buying a Kenmore s/s with black sides. I think LG has gone wrong with having their refrigerators only with Light gray sides. Its suppose to be the latest thing. Its ugly!!!

My LG refrigerator quit around Feb. 14. The repairman came on Feb. 17 and said he would order a new board and compressor. It is now March 11 and I am still waiting. I called the Brick customer service and they do seem to want to help but nothing comes of it. I have a serious heart condition and am finding it even harder since I do not feel well enough to go out to get food most of the time. The customer service did not call back and kept me waiting all day yesterday so I did not get to go out and get some food. It is getting warmer outside so my new outdoor storage is no longer working either and the remaining food is going bad. My cats can attest to that and refuse to eat the remaining steak. I am having to eat food that causes me to get terrible attacks of angina. This whole episode is like something out of a nightmare.I called the Brick customer support again this morning and he said he would call the Brick store in Barrie where I purchased the refrigerator and see about having a bar fridge sent over to use until the repair gets done. I should not have had to wait this long as they should have a stock of parts locally and not to be sent from China. Also, since I have paid a large sum of money for the extended guarantee, there should have been immediate action to see that I was not so inconvenienced as this. The very nice man in the Brick customer service just called and said he talked to the Brick store.The Brick store just called and it seems all is starting to go more smoothly and they are prepared to lend me a bar fridge. Of course, that still means long walks just to get to the fridge as I have little room for it. I am keeping my fingers crossed that the repair is now going to be done soon. If not, I will be taking much stronger action to see results and maybe help the rest of people that own LG products to get better treatment in the future. I have many LG products so it means a lot to me.

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

The LG washer is not working and its displaying the LE sign again. This is the second time in the last six months that I have had to have this 18-month-old washer repaired.

I had this washer for about a year and half when it completely started rusting out. After 4 years it looked horrible and leaked at best. Dryer was fine and washer motor ok. When I contacted the company to at least get a new top they just blamed me. Apparently they have no idea how I take of things and my dryer is in immaculate condition. I have a new Maytag. Just saying.

DO NOT, DO NOT ever buy an LG washing machine as ours is two years old and I have to spin dry one towel at the time while the rest of the wet towels are in the sink waiting. LG executive, Tyree, told me they would send a service person which they never did, however. Lowes, where we bought the machine has given us an appointment with an LG technician. This machine was $650 and has never worked correctly and this is LGs second service in a year.When the warranty runs out in 3 years, I will get rid of this piece of junk and buy a cheap washer and hope to keep it like I did my last one that lasted 25 years. LG does not need to be in the business of washing machine and whoever designed them needs to be fired and they need to give all of us a replacement. Ill never buy anything by LG as our new $750 TV would stop working from time to time and my son in law took off the back and tightened all the leads and it works fine, now. Now, why would you sell a tv with loose leads? LG is a worthless company!!!

I bought an LG refrigerator in Aug of 17’ and have spent 25 + hrs and going on 3 weeks on the phone (really poor customer service), scheduling appointments with the service tech and still don’t have a working refrigerator. Save yourself a lot of headache and DON’T buy LG refrigerator!!

Not heating or cooling on a 3.5 year old $3,000 refrigerator. I bought the now discontinued LG LFXS29766S refrigerator in August of 2015. It looks like new and has had no problems until last week on a Tuesday when I realized it had stopped cooling and making ice. I called the store I purchased from and was told that I had luckily bought a 60 month extended warranty, but I had to call them to get service. I called and the first time they could get to me was going to be Friday, then the following Tuesday! After speaking with their service person she said that in experience because of the model, a sealed system would have to be ordered and once it arrived they could schedule an appointment. With the caveat that LG can take 3-7 days to even ship the system. So I could most likely be without a refrigerator for 2-3 weeks...WHAT???I really cannot believe that after paying that price for a top of the line fridge that one has to wait 2-3 weeks and in calling local repairmen- NO-one stocks these parts and many do not want to even work on LG. I am hoping that my parts arrive this week and that hopefully it works, reading other reviews for the same problem I am not feeling like I will ever buy an LG product again. My last question to all 5 of the repairmen I called was what they would buy, that lasted the longest, can be fixed and repaired in a timely manner. Their answers were Frigidaire, Whirlpool and Kitchen-Aid. Hopefully this system will last at least another 4-5 years and then I will be buying one of those brands. To top it off I suspect this was a lemon design from the beginning as it has been discontinued. Sigh.

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

I read the consumer reviews for LG Refrigerators and based on the feedback I read, I went with them. I have the refrigerator for a year now and Im satisfied with it.

Purchased a Front Load washer less than 3 years ago and it will not power on. Paid an electrician to come and verify that the outlet was getting power even though the same outlet powered other devices (Im thorough). Unplugged the device for a while then plugged it back in. It powered on then went right back off. Called LG support and she had me spin the drum, trip the breaker again, unplug it then plug it back up. Asked if it was purchased over a year ago and when I said yes I was pushed off to a retailer that supports their product at my own expense of course. I told her that its sad that others are having issues with the washers and that you pawn them off once the year warranty is up. The high reviews that are online need to removed or at least state the constant issues with the machine. Spending over $1000 on a washer that doesnt perform up to par and becomes useless in 2-3 years should have some type of recall for manufacturing defects!

I have an LG dishwasher, purchased in October 2013. During many cycles, it whistles for minutes and minutes. I had a service guy come out, but the problem couldnt be reproduced. Its quite annoying and can be heard over the TV. Has anyone else experienced this, and if so, what did you do? Thanks.

Two years ago I purchased all new LG appliances for my kitchen. The microwave and oven work properly. However the dishwasher and refrigerator are pieces of junk. I upgraded my dishwasher to the Inverter Direct Drive. After trying different loading methods and different brands of D/W soap, the only way my dishes get truly cleaned, is if I use the power scrub setting. This setting runs for 2:45!!!My refrigerator LG model LFX31925ST/02 is even worse!! Every so often it makes loud vibrating sounds (which I have recorded), some banging which results in a chunk of ice that falls out of the bottom. The freezer is on the bottom and has 3 drawers. The top drawer does not maintain freezing temperatures, resulting in defrosted food that has to be thrown out. When I contacted LG Repair service (I paid for extra warranty) I was told that I am not covered for a repair visit, unless the refrigerator acts up in their presence. I advised them that I have photos and videos to prove its poor performance, however that is not sufficient! I called the retail store where I purchased it. After several calls, the store manager called me and apologized because LG would not even cooperate with him!

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). Its now August and even though Ive been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I dont have any mice).I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

We purchased an LG French Door Refrigerator with water & ice maker in November 2009. We recently had problems with both the fridge & the freezer not cooling. We bought the fridge from Sears, so we spoke to the Sears parts service & told them what the issues were. They suggested a part that they felt would solve the problem. So we ordered the part & put it in. This part did not help the situation. After 2 days, the fridge stopped working all together. We lost all the food in the fridge & the freezer. We called a local repairman to come & look at it. He said there was a leak of freon in the seal system. It was not something he could fix. He said that in the 40 years he has serviced refrigerators, this was the only time he came across this issue. Especially with a 5.5 yr. old unit.So we called LG & they said they would replace the seal system, but we would have to pay the labor since their 1 year warranty ran out. The repairman had told us that they would have to take the fridge apart completely to find the leak, if they could indeed find it & that it could take hours to do. We explained all this to LG & said that was all they could do for us. Really? We paid $2000 for the unit & it is 5.5 yrs old. I would think something that was supposedly worth that kind of money would last much longer than that & LG would be willing to do more to rectify the situation. Dont buy an LG product! They dont live up to their name!

Washing machine top load 5cub - Never seen such a terrible machine, better off dumping this and pulling the old one out of the dump, my clothes are not clean, it doesn’t get any dog hair or lint out of the clothes and have to wash 1-3 things at a time to get my nice clothes a little presentable. Remember this is the large capacity washing 3 things to become partially, not, clean!

First, one shelf, then another. The plastic cracks and then disintegrates. If I could rate this with a negative star, I would. Ive owned several refrigerators and in fact, we have an old fridge in the basement which is over 10 years old and it works well. It just didnt fit in the place upstairs. Nothing is broken on that older fridge. But THIS LG fridge, is in terrible shape. I just took out some shelves to clean and my middle shelf with the glass panel and meat keeper, disintegrated in my hand. Its in pieces. Im not rough on my fridges and I have never had this happen before. AVOID LG products will be my appliance mantra going forward.

I bought an LG French door ref. in May 2014, now is rusting on the doors. I contacted LG and they say it is not covered under warranty. They say it is cosmetic. I paid apx. $2,000.00 for it. It is the stainless steel doors that are rusting and I believe that is not cosmetic as it is the door not the look of it. They have been anything but helpful and I will never again buy, not recommend them to anyone. I have cancelled my other order for a dishwasher. I have other stainless appliances by other companies and they are older and just fine.

Inferior products. I purchased an LG fridge model GW-621RW on October 2003. Immediately after purchase I had an odor from the fridge when opening the door. The service person came out on two occasions to clean the drainage part. He said probably packing material was jammed somewhere inside the body of the fridge. For the past few months I have had a problem with water collecting on the inside bottom of the fridge. I have had a service man out twice to clear the drainage system at a large cost to me and it has still not fixed the problem. The cause, according to the service man, is that the drainage pan behind the back panel is rusting and the paint chips are causing the drainage system to block, in turn causing the water to drain into the inside of the fridge. I would like to know why would LG paint something that is concealed and be a problem down the road. Also, I do agree with the other reviews. I will never recommend an LG product; in fact, I will make a point of telling people of my experience and the terrible customer service when speaking with LG customer service people. Also, the plastic on the lower vegetable and fruit draws are broken off, which happened pretty soon after purchase. The fridge is still not working properly. Water is always over the kitchen floor. I will probably end up dumping it with all the other garbage.

purchased april of 2014. 2 days ago refrigeration quit working (both freezer & refrigerator). Called LG customer service, individual I was put in touch with spoke very poor english, would not or could not help, was told it was basically my problem because the warranty of 12 months had expired. After making numerous calls to try someone who works on LG (another problem in itself) I called back to LG customer service. This time I had an individual who spoke understandable english. When I explained my problem we started the same song & dance routine that I went through earlier. Finally he told me I would have to call their service tech. He gave me the # for a company in pa. (I live in ohio about 25 miles from the pa state line). I told him that they would not drive that far, but I called them & they said they dont service ohio.I now have a sears tech coming to look @ refrigerator next week. Absolutely fed up with LG customer service department & their products (entire kitchen is LG appliances). Will never purchase another LG product as long as I live. This might seem like a long complaint, but I feel that everyone should know that the way youre treated when shopping for their appliances sure is not the way you are treated after you purchase them.

Bought our LG washer in 2007 from Home Depot. It leaks from the bottom and always smells despite cleaning with vinegar or bleach. The clothes are as clean as they were before we had this product and the leak has damaged our flooring.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

Bought our LG washing machine at RC Willey. After 6 months we get the dreaded UE error code. Weve had a repair company out 4 times now. 3 control boards, a water inlet valve and a dispenser tray. The repair guy also warned us about a number of other parts to expect to go out. LG corporate attitude is well keep fixing it till your warranty runs out then youre on your own! Never again will I buy anything LG! Going back to Whirlpool.

I have a 31 cu ft. French Door LG refrigerator that I spent a lot of money on over 4 years ago and the compressor suddenly went out. Luckily I have a warranty for 10 years for major components, but lo and behold it does not cover labor. The 45 minutes of labor was $600. I am shocked for several reasons: I cant believe an expensive appliance less than 5 years old would have a compressor which needs replacement, its unbelievable to have to pay $600 in labor for 45 minutes of work although I have a warranty. I also own an LG Steam Washer/Front Loader and matching dryer. The washer also needed repairs (which I had to pay parts and labor for) after a couple of years of ownership. These are definitely the LAST LG appliances, electronics, etc I purchase. In the future, I hope to find a company who cares about their customers and stands by their products.

Ive had 5 authorized service calls to repair/replace my ice maker. It is still not fixed. I missed 5 days of work and lost 2 freezers full of food. I paid for the first 4 calls. LG now is paying for this 5th call. Today, the tech today simply wants to replace it again. Of course he didnt have any parts on hand even though LG assured me he would so I wouldnt have to wait for parts and miss more work for the tech to come back. The ice maker design is defective. There are many complaints online and there have been lawsuits about their refrigerators. LG refuses to refund the purchase price of the fridge or replace it. Their support team doesnt have authority to rectify the situation and the supervisors keep stalling.

We bought LG refrigerator last week, but when we diffuse the ice, all water will come in the tray and from the tray water, ice comes out. We complained so many times but we were not able to get good help. A service man came but after he left the same things happened. Please do help us, otherwise, change the refrigerator. We thought LG products are very good but now were not sure, after buying this refrigerator.Please help us, as soon as possible. Regards, Vijay ****

The first problem was (what I found out is very common) the pump broke. The hose had to be drained and the pump replaced. Paid for new pump from authorized LG repairman plus fee for his visit. Second problem, the dryer settings stopped working. No matter what settings were selected the dryer stopped at 20 minutes. Clothes were not dry. Now we can only use the Time Dry and Temperature selection. At least we can dry the clothes. Third, the washer stopped working. We tried following instructions from LG and nothing worked. They suggested calling their authorized repairman who would charge for the visit as well as parts, etc. All the blue lights blink but the washer will not choose a setting and doesnt start. We tried holding the start button down for 3-10 seconds. Song plays. Nothing happens. Still cannot select setting. Occasionally it is in a good mood and works normally--about 1 in 200 tries. The only way I have been getting it to wash clothes at all is by holding down the Start button at the same time as the Pause/Play button. Then IT selects a setting, usually Cotton, and the door locks and washer starts. All through cycle all lights blink including the orange one for Delayed Wash. Now nothing is happening but the blue lights for Start and Pause/Play come on, song plays and no selection, no start, no way to operate washer. We were told LG was the BEST brand. Lifes Good their commercials say. They should change them to LNG: Lifes Not Good because now we cant wash our clothes and drying must be done manually. THESE WERE VERY EXPENSIVE APPLIANCES. SHOULD HAVE GONE TO SEARS AND BOUGHT THE CHEAPEST ONES SO WE COULD REPLACE THEM WHEN THEY BREAK. Its cheaper than paying the authorized repairman to come out, pay for his visit and parts. All computerized and were told on the phone that the whole panel might need to be replaced. THAT WILL NEVER HAPPEN.

Hi, we bought a french door LG refrigerator 2 years back and started having problems with freezer from year 1. After many calls we had a good service rep and fixed the problem. He was the best. We didnt expect problems with the LG fridge this soon but glad service Rep took care of it.

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

I purchased an LG Washing machine with the pedestal back in April of 2010 for $1,309.95 from P.C. Richards. After 3-years and 4-months, my machine stopped spinning and had a loud squeaking noise. I paid about $400.00 in repairs at that time for a power cord and the computer control panel which completely burnt out. After the P.C. Richards Repair Man left, I washed exactly 2-loads of clothes before the washer stopped spinning and I had to call the Repair man back from P.C. Richards to find out what the problem was. Well after the 4th visit from P.C. Richards Repair Men, I was told that a Ball Barren was missing and it would be a very expensive job to do. With that being said, I went for a second opinion and was told that was indeed the problem which would cost me $500.00 to repair. You know when people purchase expensive appliances like washers and dryers from Manufacturers like LG, they expect the product to last at least 10 to 15 years. I am deeply disgusted and appalled. What can I do to seek punitive damages? I am a working mother of 3 and am at a hardship to make ends meet and cannot afford a new washer right now which I was told by the repairman I should purchase a new machine. In TEARS, can someone help me please?

LG Wave Force HE machine, True Balance Anti-Vibration System, Inverter Direct Drive - bought about 18 mo. ago. First thing company did was sent me a check returning my warranty $$. I paid extra for 5-yr. added warranty. Have fought this machine since day 1 with finishing a cycle without the UE error coming on. I have king beds so our linens are larger but I do not overload. If anything, I underload to avoid the unbalancing of the tub. I even put the spin on medium in attempt to be easier on the machine. I am so sick of this thing!! I am going to sell it to the highest bidder on a Swip Swap page and hope they have better luck with it. Worst machine EVER! Seriously. It shakes so hard I am surprised there isnt a hole in the wall. All I remember is buying from Sears with a great big 10-year warranty on the front of the machine. Cant wait to get rid of this thing.

Yesterday I stepped into a puddle of water at 5:00 am, thinking it was my puppy that had an accident. I turned on the light to find that my refrigerator had stopped working, and I had a lot of water all over the floor. It is a 2 year old refrigerator, and never expected this kind of trouble with a newer and expensive unit. Either way, dealing with LG, has been a nightmare!! Nothing but excuses, as to why they can’t come out to repair it!!! We not only don’t have a working fridge, but also keep dealing with inept employees that are useless, and scrambling to salvage our groceries!!! Even after an appointment gets scheduled, some other repair place, calls and reschedules it. We will never buy another LG product, this is terrible customer service!!!!

My top load washer blew up inside after using the machine for 5 years without an issue. I had registered the product and never received notice that the company had recalled the model I purchased. When I filed my recall claim LG had all my customer information, including my purchase price and old maiden name, but refused to process my recall until I could provide my own receipt. I went through days of searching and calling Home Depot and complained three times to call representatives that its unfair I have to jump through all these hoops when they already know the selling price to reimburse me for. They stated You have to reconfirm the price and prove thats what we owe you.Ive been without a washer for three weeks now and am out a hundred dollars in laundry costs. As well as $300 in lost clothes when the washing machine blew up and caught on fire inside. LG refuses to acknowledge these costs and the time Ive spent toting laundry all over. The nearest laundromat is 20 miles from my house. Simply refunding me my purchase price is a slap in the face after all Ive been through because of this machine literally blowing up and catching fire inside. My house smelled like electrical fire for almost a full two weeks.

So excited to renovate kitchen. Never had LG appliance but heard great things so invested in ALL LG appliances: French door fridge, gas range, dishwasher, microwave, washer and dryer. Fridge: Linear compressor went out at 9 months. 20 phone calls and runaround before I could get LG to agree to service. Now, 6 months later, FF and E code seemingly freezer fan motor is defective. LG service tells me to unplug it for 8 hours and let it defrost all over My hardwood floors and “just put down towels.” And... If that doesn’t work, you need a new motor. BTW: The fridge to the floor is about 1/2 inch so no room for a towel.Gas’s range: Buyer beware. The knobs to light the stove will ignite if you lean on them and then slight turn. People with small kids are taking the knobs off. That is how easy it is to ignite the stove. Just last night my guest almost caught her sleeve on fire from leaning on a knob when talking to another friend. This stove needs recalled. I have tried but fell to deaf ears. Someone is going to be seriously burned, just a matter of time.Stove: Front started rusting 3 months after I got it. Of course they claimed user error. At that time only had used it about 10 times. Inside looked liked it had never been used. Got some of it off but still can see it. Washer: If you don’t clean the rubber gasket EVERY time you use the washer, water will run out the front. So far, knock on wood, love the dishwasher, microwave and dryer.Have had many defective things before and the difference is the service; standing behind products, great customer service, no hassle. That’s what keeps my business. I understand not everything is perfect, but take care of it and you will keep my business. LG FAILS in ALL OF THE ABOVE. Try to get ahold of them and when you finally do, it turns into us vs. them. Sooo disappointed and sick to my stomach knowing I now have another fail code on my fridge to deal with. I’m going back to Samsung. Much better quality and service.

Purchased LG stainless steel fridge, stove, microwave and dishwasher 4 years ago. We have had nothing but problems with all but the microwave within months of owning them. LG was very difficult to deal with for warranty and repairs as only 1 company in our province will fix LG! And that company was not very professional or accountable with the repairs. We went months without the use of our appliances as a result and LG never compensated us for these major disruptions in our lives! And not to mention all the time missed off work to meet the repair people and there were many appointments. I have since looked on the internet about other peoples experiences with LG and there are so many similar stories of terrible products and terrible service. Never will I buy another LG product again. I always bought Kenmore before and had no problems.

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I bought a Microwave....LG, counter top....in less than one year it died. Since it was JUST under warranty someone came and fixed it...it was some connection that didnt work. Then you get 90 day warranty on the repair.....Great!. Now its a drop more than 90 days and guess what? It died again. Called LG...they said TOUGH NOUGHIES....very nice, isnt it....so now what....I pay $50.00 service fee plus repairs or throw the microwave out in the street and buy a new one. Not good business. Not a good appliance. I will never buy an LG again unless I receive some satisfaction.

I purchased a top loading LG washing machine three years ago and I absolutely hate it!!! It takes forever to wash and the clothes dont smell clean! The machine itself stinks and It is so bad I have to use air fresheners in my laundry room. I tried the tub cleaning liquid (whoever thought you would have to clean a washing machine!) and bleach several times and only on the day I do this does it not smell. By the next day the smell is back! Dont buy this washing machine! I am so sorry I purchased it and I am ready to bust it up with a hammer so I can get a new one (never LG again!). Paid a lot of money for it too!

I have only owned this LG for a couple years. I wish I had realized this before I made such a major purchase. Please note: My LG refrigerator Model LFX 25978ST/00 stopped working - first ice machine failed, then it broke and is not dispensing ice, then freezer and then finally entire fridge - lost all my food. Called an appliance repair and they charge you to look and then they take their sweet time to fix. Last time it took 1 month, this time 3 weeks before he can come and look. They are the worst service centers. Last year it was conclusion was the compressor was also failed. LG guarantees its compressor for 10 years, BUT, only deals with certain repair centers, so I was already out $200 and needed to call one of only two LG-affiliated centers in my area. One quoted me 500 for labor. Scheduling the repair could take up to 2-3 weeks.There needs to be a class action lawsuit against LG. I purchased a LG refrigerator and I am going to make it my life project to talk bad about service and this product. I am so shocked that this broke down two time in less than a year. Nobody wants to repair it. They all say LG is bad product in Fridge. I have kids and NO FRIDGE. I thought LG was one of the best, but NOW I AM do not think so. Repair people are not outstanding service providers and they dont do a great job as far as I can see. Model: LFX25976 ST/00, serial: 011KREL00716, compressor is the problem.

I purchased the Wave Force True Balance LG washer in March 2013. Thirteen months later it stopped working and needed a clutch and motor, a repair fiasco that took over three weeks. It has consistently displayed the uneven load sign, adding water and taking an eternity to finish while I stand there rebalancing the load. Today a 50 minute cycle took three hours. I have called LG many times with no resolution to the problem. This machine has big issues. I will never buy an LG product again, and next time this machine breaks, and it will, it goes out in the trash. LGs website and customer service department is sadly lacking.

My LG bottom freezer refrigerator was 4 months old when it started to emit a chemical odor that permeated the foods and made them inedible. It smelled similar to the smell that it had when it was new that the manual said would disappear a few days after running it and it did go away. I called LG, and they sent a repairman, who opened the door, said he could smell nothing and that was it. Over 2 months, I called LG and I got the run-around until finally they said they will do nothing. I replaced the fresh air filter at 6 months to see if that would help, and it knocked the odor back for a few days, but then the odor just came back. Now, I have a brand new refrigerator sitting in my kitchen that is totally useless. Do not buy this refrigerator.

This dryer is the biggest piece of crap. Anytime you put clothes in there it balls them up into a tight knot and continues to bounce them around without drawing them. The water collection happens all the time. Nothing ever dries. You have to pull things out and shake it in order for anything to ever finish.

A search for class action LG refrigerator will provide all the details required to understand the problems I and so many others have experienced. LG was of no help, replying to service requests with email that I can only hope was machine generated. Of the replies received the solution recommended was to pay them more money. We didnt subscribe to the fridge, we purchased it.

Had to replace my 12 yr old machine last year and I am so happy with my LG. Very expensive but worth it. The washer does not have the center drum which makes a HUGE difference. It’s quiet and the dryer dries the clothes well and fast.

Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

I bought an LG over the stove exhaust hood microwave in September 2009. Less than a year later, the door cracked along the frame. This hood was covered under warranty. Again, in 9 months, the second door did the same thing. I was referred to Warner Stellians headquarters customer service. Susan ** dealt with LG, who said too much time had lapsed since the original warranty expired. She then contacted their sales rep who came back with the same response. Therefore, Warners Stellian will do nothing about the door. I think the second door should have been under warranty because it was a new door. Otherwise, the microwave should be replaced. The plastic construction of the microwave door is defective; its failed twice, both times within 9 months of installation.

Lg French Door 25 Cubic Foot Fridge eats a ton of energy. Recall did not fix problem.

Refrigerator stopped cooling, making ice, freezing, and cooling this week. Called LG to find out how to get repair. I have to wait 5 days for service call. I have seen several people waited up to 3 weeks for parts. If this is true I will have to purchase another refrigerator.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

I bought an LG large capacity washer and dryer 6 years ago. I paid over $1600 for the pair at Home Depot. There are only 3 in my family so I dont have a lot of laundry like some larger families do. Just recently, my washer had a smell like something was on fire and making a banging noise. I called the LG repair service and a rep came out to take a look. He told me that the bearings were wearing out on the tub and to fix it, they would have to change the whole tub for about $450. Seriously! They just dont make products like they used to. I will never buy an LG product again.

Well, this is the first and LAST LG product Ill ever have. Waveforce top loader WT-5001CW. The consumer reports at the time we purchased the washer were good, but I guess only for the time they got any ink. After only three years this thing, like all the others reviewed here, throws up the UE (uneven) trouble code, and smells like a sweaty billy goat even with routine cleaning/preventative maintenance. Our clothes also have the same odor after being washed in this contraption, especially the towels. The first recall reprogramming was done shy of a year after delivery, so we never got to see it self destruct, although now I kind of wish it had because it would have at least provided some good entertainment considering how much this pos cost!! $800 for any sort of appliance that cant make it even 3 years without repairs, and cant perform the tasks it claims to = LEMON in my book. But the worst part of it all is, the company contracted to repair it is either heavily burdened with fixing these overgrown paperweights, or horribly understaffed, because theres apparently a two-week window in between each time they can get to me to diagnose and repair, with parts having to be sent from some God-forsaken dirt stain way out somewhere! Maybe I should feel fortunate that so far we havent been duped into dumping more money into this HE pit, but I shouldnt be having to take off from work for bs like this; I still lose money if I dont go to work, right?! Im firmly starting to believe that there is nothing new thats worth owning. Maybe you should too! LG should be BOYCOTTED for their transgressions against the consumers, and manufacturing should be brought back to AMERICA!

I just saw a lot of my relatives and friends own an LG refrigerator so I decided I might as well get one too. Its more because its popular and my local store had one on sale that I found very appealing. I really enjoy how slick and modern the design appears. Modern design is what I can really appreciate especially since it saves energy. But I realized that it comes with a lot of technology features that I really enjoy and find tremendously helpful. Honestly there is nothing I donit like about this refrigerator, very cool and very efficient at what it does, its technology is top-notch with a touch screen and the ability to save power, theres no reason not to love it.

LG20770ST french door 19.7 30 refrigerator - Less than 2 years old, a flimsy 1.5 inch spring on left door flap broke. Fortunately bought 5-year ext. warr. at R.C. Willey. Submitted claim on Willey site on 7/21/14, but had to call after 1 week. Service co. had 3 parts on backorder from LG with no ETA. (3 parts for a tiny spring? I sent them pics with claim). After 2 wks called Willey ext warr dept. They are very nice and helpful. They contacted LG, found the part irreplaceable (DO NOT BUY THIS FRIDGE) and Willey is replacing the refrigerator with the same model. This is the only one I found that fits in my tiny area. I have to buy a new warranty ($129 for 5 years), but worth it as the replacement may have the same problem and I may find myself in the same situation a couple years from now. Another problem with this fridge is there is no sensor on the ice maker for when the freezer drawer is open, and if you have bad timing the ice maker releases the ice even though the drawer is pulled out. Results are you are digging the ice from below the drawer. Who designed this thing? Long story short, save yourself a lot of trouble and buy a different brand.

I have raised a complaint on my recently bought LG washing machine direct drive on 24th December. LG service had come on 26th and said the panel has to be replaced and they have to get the panel from Cochin. Next day I called them due to lack of response and they said it has to arrive from Noida. Today we called and they said that part is no longer available. I trusted LG and purchased this product. Now I regret it. I suggest if LG has no commitment at making quality products then give me a temporary washing machine until the repair is over. I had a useless customer care experience. Only fake promises and nothing else. I have had same experiences with LG Refrigerator and Microwave oven which too have repair issues. I quit LG.

Stay far away from LG and specifically the LG French Door with bottom freezer drawer models. In general the mechanical design of the LG is 1) stupid and 2) unreliable, and 3) the service call center is staffed by script reading drones that give no useful information or satisfaction! My LG model LFX28978 is technically designed for the convenience of LG not the customer or service companies. First problem - the ice maker. Poorly designed so that the cable energizing the cube tray rotation motor was too short and managed to pull itself apart. New Ice maker needed. Second problem freezer not cold enough. Freezer Fan motor would not function. Resolution was to REPLACE the entire motherboard for the whole refrigerator unit! There are no simple relays to turn fans, lights and other necessary apparatus on and off; it all comes from the Motherboard (on board computer) so replacing that is the only answer. That is like designing a high end laptop or desktop where the CPU has to be replaced to resolve a key stroke problem! Next, water would not flow into the unit for the ice maker or the water dispenser? Problem is that at the main water input from the hose to the refrigerator there is a very complicated system where the water comes in and then goes up into the refrigerator cabin through a replaceable filter then back down the intake valve where there are more lines and solenoid valves to then feed the Ice Maker and Water dispenser? These are all controlled by (yes you guessed it) the main computer board! There is more but you get the idea. By the way, dont expect a reasonable service response. It is not part of the LG DNA. It is tedious and contra instinctive. The contract service people who come to work on our LG refrigerator love it. Quote our last service tech LG is great. That is how I can afford have all the things my family really likes! Without LG I couldnt make nearly as good a living.

I bought my LG refrigerator two years ago and now the upper portion of this unit is not cooling but the bottom portion is working well (fridge portion). Now Im trying to look for the manual and the store receipt and check if it is still covered by a product warranty.