Purchased a double oven model # LDG3035ST/01, within the first year the top oven kept giving a F9 and F11 code and the oven wouldn’t heat past 100 degrees-so we started only using the bottom oven which now gives us the same code. We basically only use our range for the cooktop. So disappointing and we never will buy a LG product.

About 9 months after purchase, our front load LG washer from Home Depot began to leave oil streaks on our clothing. It has ruined my curtains as well. I called the customer service number and each time, someone answered with a heavy accent. They gave me instructions on how to rid myself of the problem. Nothing worked! Finally, when I called to have someone come out, they told me I was no longer under warranty. How is it that we can spend hundreds upon hundreds of dollars on a product and the manufacturer can only stand behind it for 12 months? Am I supposed to replace my washer every 12 months? I guess so, if I purchased an LG!

Bought my LG counter depth refrigerator just over two years ago. I loved this refrigerator! I loved the style, the many features and it worked well until a week ago. It was only after I was researching the possible causes of the failure did I learn of the problems with the compressors. To say I was disappointed is an understatement. To learn that LG does not honour the warranty on refrigerators outside USA/Canada made me angry since they wouldn’t even sell me the replacement compressor. What a shame! LG can do better and should do better. It sells its products worldwide. Customers all over the world love and buy LG products and are having problems with their refrigerator compressors. What a shame!

We bought our LG range from American in 2008, and just months after, the knobs began to pucker and wrinkle. American had gone out of business by then, so we called LG. They said $60+ each for replacements - there are 5 knobs. We decided to live with it until we could find something quality and less expensive, which we havent. Now the chrome-colored wrap is peeling off to reveal a plastic knob...and the High-Medium-Low is on the wrap! The range has otherwise been fine, but cheap knobs will cause us to seek another range.

My LG washer is one without an agitator. It is a water saver and I like that feature a lot; however, there is no way to accomplish a soak cycle. Other than that, I like everything about the washer.

We bought a LG refrigerator from Sears in late 2015. It was a top of the line double door and cost approximately 3000.00 dollars. It quit within the first year and was repaired. It quit again the second and during the third year it has broken down twice. Every repairman that has worked on this refrigerator tells us that it is well known that this LG model has design defects. We have contacted SEARS and been told to go to LG. LG has been unresponsive and continue to tell us that they will fix refrigerator. This has meant countless service sessions where they replace various parts and the refrigerator works for weeks and then quits again. We have lost hundreds of dollars of spoiled food and lost time waiting on repairmen. The repair company contracted with LG here in San Diego has very poor reviews and the service is poor. LG is obviously hoping to wear the consumer down by dragging out any possible settlement. DO not buy LG products. This is an irresponsible company with defective products that has no concern for their consumers. Worst product and product service I have ever experienced. I have never written a review before but felt compelled to weigh in on this company.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

I have had to replace the ice maker on my LG refrigerator 3 times. I write this review so others do not have to go through what I have had to go through with LG. The cost each time for the part to replace is $135

Noticed rust around dispenser drawer and filter door. There has been no misuse or spillage, this seems to be happening due to over sloshing as dispenser is emptying during wash cycle. Also we saw on other reviews where this is happening to other washer brands as well and I would agree with one service man’s opinion that cutting corners on paint seems to be the problem as the paint is extremely thin on this machine. This is clearly obvious as the area where the problem occurred had to be sanded in order to stop the rust from running down the face of the machine and spreading rust all over my floor. I paid a huge amount of money for this machine and the matching dryer and pedestals when we remodeled our home, I wanted high-end look for the resale of our home. We have sold our home and personally I will not buy a new set for the home we are building even though I loved the performance of the machines, too bad they ruined their wonderful products by cutting corners on a simple thing like paint. News flash LG, a cheapskate in your company is going to ruin your product’s name! Shame on you for charging a high quality price for a great machine only just to ruin it and anger the consumers by screwing them over paint.

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

The hot surface lights on my LG range (lde3011st) have not worked and this could be a burn hazard. I did already burn my hand once on it because I did not know that the cooktop had been used while I was outside. LG has failed to fix the problem. I only bought it in August of 2012. I also bought the service contract. Im not at all happy with LG as they will not even call me back and will not answer my emails. I also found there is an opening between the glass in the two ovens. It burned the top of my hand from condensation building up between the glass when the ovens are on and then drips down onto to your hand when you are puling item out or basting something. LG does not care. They just want your money. I will never buy another LG product again.

We thought we were buying the greatest washer ever when we purchased the LG Top Load washer WT4870CW. It boasted inverter driven technology and was not supposed to go out of balance and could handle larger loads. From the very beginning, it took at least 2 - 3 hours to complete one load of laundry. The machine would go out of balance almost every time it tried to extract. We were cautious about washing like-weight items in an attempt to complete a load with less than five trips downstairs. Now, the washer wont even drain. We ordered a new drain pump and replaced it, but we still get the OE error every time it tries to drain and extract. The drain hose has been checked for kinks and there are none and there is nothing blocking the drain pump or hose.This is extremely frustrating! We spent far more money for this washer than others would have cost. Unless there is a recall or LG shares a suggested fix with everyone, I guess its time to throw the $800 machine away and buy something new. It most certainly wont be LG. I will never own another LG product again! I hope others learn from my mistake.

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

The sour smell. I have run hot water runs in it but it still makes your cloths stink. The money we spent on towels and clothing. You have to buy them every 3 month. But I see I have the same problem as every one else. So what can we do about it? I want some help!

After my husband returned home from Iraq, we thought we deserved an upgrade of our 15 year old hand-me-down washer and dryer. We purchased the LG front loading washer (model # WM2487HRM). It began smelling horribly, not long after. We have had to leave the door and the dispenser drawer open, put dryer sheets in to help with smell in between washes, regularly try to wipe out the disgusting rubber seal, after every wash, because of the remaining water, and still it stinks. The printing on the machines is rubbing off, and the seams on the exterior of the dryer seem to be disintegrating. Every time I wipe it clean, the color of the machine (red) wipes off! We also have terrible vibrations with it. On January 18, 2012, we had a service technician come to check why it sounded like it was so far off balance, that it was going to crack the interior. Of course, the extended warranty provider, Federal Warranty Service Corporation, sent out the repair company of their choosing. He checked that the machine was indeed level (we already tried that), still it shook so bad that he had to remove the top of the washer, and proceeded to tell me wow! You should see how bad it is! That thing was going crazy inside there! He said the bearing was bad, and warned that with continued use, it might seize up. He also said that he wouldnt even attempt to replace it, because of the man hours it would require, and they only pay him a flat fee of $95 to repair it. It just wasnt worth his time. He said he would contact the service contract provider with the recommendation, to replace the machine altogether, and even recommended that we get a top loader next time! We still havent gotten any resolution, and our washer is worse than ever! LG, Home Depot, and Federal Warranty Service Corporation should all be ashamed of themselves for producing, selling, and attempting to maintain service contracts on this washing machine! It is the last time I will I purchase from any of them! Class action suit? Count me in!

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

Friday I lost my refrigerator, call up consumer and was told to unplug the ref and was to wait two min but still did not work!!! So the called for a service call and when they told me I had to wait to Oct 1 for appointment I lost it. I have to see what Home Depot is going to say where I bought the extend warranty from. I write more later. Hope to get good news.

Perfect range-oven combo from LG. Easy to maintain and keep clean. Excellent temperature adjustment, to go along with other settings. Foods cook as they should. Looks well in the kitchen setting and I would recommend to all.

We purchased our LG side-by-side refrigerator four years ago. From the start, we have problems with the ice maker auger door frame rusting and paint peeling off after three years. I have the four years warranty which will expires October of 2014. I called LG extended warranty department at 1-877-843-3777. They said my refrigerators rusting and paint peeling off is cosmetic and its not cover by their warranty. I told them I would called BBB and Angies List and I would call my lawyer. They did not care less. They have very bad customer business relationship. I called Home Depot where I bought my frig. They are willing to reimbursed me for almost $600 the cost of door replacement. I recommend not to buy any LG products.

My family members all use this fridge. I dont have this firdge now, but its the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

We purchased LG washer approximately two years ago thinking it was a great machine! Good name, great size, fairly good price... It turned out to be the worst purchase ever made. The machine is constantly off balance (even though it says true balance). A load that says 54 minutes takes over 2 hours and thats with many visits to the laundry room to fix it! Clothing is not clean, which after 2 hours there should be some sign that laundry is clean! I would NEVER recommend this washer to anyone! I am beyond frustrated with this appliance???

The refrigerator is great, the ice maker on door to give more space. The temperature is consistent. The 2 bottom freezer makes it easier to open. The sale price is good for the money. Top shelf slides back to open to fit a gallon jug.

My LG is only 5 months old and I have had to call the repair company out once already to check why it is making a noise. When I called, they where telling me that I could fix it myself. I had to get mad and ask for a supervisor just to get them to send out someone. And now, it is doing it again. The fan in the freezer is plastic and when it gets an ice build up, it starts making a very loud noise. We paid over $3,000 for our new refrigerator. At the time, I had looked at all the reviews I could find and this one was supposed to be the best for what we wanted. I want something done to make this right. When you pay this much for something like this, you expect it to last you for a while.

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

I purchased the LG Probake gas range 2 1/2 years ago. Of course after a year the warranty was up and I had to have it repaired. It cost 300.00 to repair and it is very hard to find someone to work on it. I was told LG doesnt have spec sheets for anyone to repair their products. It makes it hard. I was also told that it is hard to find parts as LG Discontinues them frequently. Got it fixed in December of 2019 and here we are again. The convection oven stopped working and was shooting out flames. I researched and found out this always fails on this range. Totally disappointed. Couldnt find anyone to repair it in my area and I tried to order the part for it and spent an additional 80.00. Still can not get it to work. Now I am at the point of buying a different range and definitely wont be an LG. I am so upset. I wasted my money. It was the first brand new range I purchased for my family and I have only had it for 2 and a half years.

I have a failed linear compressor on a $2500 LG refrigerator after only two years. Trying to schedule service or a claim through LGs website has not been helpful at all. The local repair tech said that they have seen multiple failures on LG compressors and that there are even one or two class action lawsuits against LG for the premature compressor failures. Hopefully, LG will step up and make right on the faulty compressors they manufactured. Until then, stay away from LG appliances. Warranties dont seem to mean much to them.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

$2500 refrigerator lasted 32 months - After our ice maker started squirting water everywhere and freezing up, we were told wed need a whole new door to the tune of $600. While we were waiting for the door to ship, the whole fridge stopped cooling. Everything in the fridge and freezer was ruined. The Geek Squad diagnosed the problem as a sealed system issue, which they are not allowed to work on. Parts, but not labor, are covered by LG, but you have to find your own repairman, and then LG will eventually send them an authorization letter to do the work. We are not willing to spend over $1,000 to fix a $2,500 fridge, when the repairs are not even guaranteed. LG has not responded to my email, and Ive just read many other reviews by people who got tired of waiting for satisfaction from LG, cut their losses, and bought another (not LG) refrigerator. LG knows people cant live that long without refrigeration, so they just stall until people give up. LG BUYER BEWARE!

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

The evaporator and compressor gave out on my LG fridge as well (LFXS29626S) and it appears many other people are having the same type of problem (coincidence? I dont think so... more or less the same timeline (2.5 years or so), same defective part (compressor)). Its also difficult to order the parts needed because they are back ordered. My previous fridge was a GE and never had this kind of problem. This needs to be rectified and LG to acknowledge that it has sold an unreliable appliance to consumers!

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

After fighting a good fight with Sears over my compressor failure after 2 years, on a Kenmore Elite, Sears with much pressure and an inquiry by a local NBC news affiliate replaced our fridge with a LG model last June. I am disappointed and upset to say this LG model has just done the EXACT SAME THING. The compressor has failed and I am so angry. The repairman has said that LG and Kenmore Elite both outsource their parts to Korea and showed us what to be wary of in future when buying a fridge. He also advised us that he spends more time on these models than any other for this same repair. He advised us to just buy a new fridge (suggested Whirlpool) because the cost of repair is not worth it and it will go out again. So LG you have lost a customer and Sears will never get a dollar from me again.

I bought a new washer and dryer and not three months later my dryer went out. I call LG and the manager was rude and they refused to fix or replace. The store I purchased from paid to have fixed. I regret purchasing the washer and dryer. I will never purchase another LG product.

Love the black stainless but it easily scratches and is not magnetic. Things on the bottom shelf tend to freeze, could use more vegetable drawer depth, as it is frequently tight. We love the alarm feature and the bottom drawer freezer. Sometimes the freezer doesnt stay closed.

Bought my refrigerator in January of 2019. Compressor went out in Nov 2020. LG replaced, now June 2020 unit will not cool, A and E come out and tech recovers freon and recharges and says if unit doesnt cool down in 24 hrs it will have to be replaced, called LG and they said we need to make three attempts to repair it with A and E talking to their tech support!!! In covid 19 pandemic and LG wants to train people in and out of peoples houses after A and E said it could not be repaired, company is a complete joke!!! Do your homework before you buy LG anything.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

I purchased a side by side Lg refrigerator in 2018 from Home Depot. I also purchased an extended warranty for this product through Home Depot. The extended warranty company is Asurion. After 2 years and 1 month my fridge died. It would not cool. This happened on a Sunday. So I called Lg that day to find out they were closed. Then called my extended warranty dept. My first called I was put on hold for 39 minutes...only to be disconnected. My second call, after another 40 minutes, I spoke to Dwayne ** who gave me a claim number and said a service person would arrive that day between 8-4. No one showed up. That night I called Asurion again. This time I spoke with Natasha, who gave me another claim number and said a serviceman would arrive on Monday. No one showed. I then called Lg directly who told me it would 5-7 days to get a service repair date.. I then lost it...They said they have no one in my area who accepts their coverage. So now Im without a fridge, lost all my food and no repair date. This is the worst company. Do not buy their products. You will be wasting your money like I did. LG representative are location in the Philippines. They could care less about you and I... the consumer. We are thoroughly disgusted with the warranty, the product and lg. Beware...lg is not US friendly. If they were I would not have to wait over a week just to get a repair person to come and look. Wonder how long it will take to repair. And they do not provide a refrigerator to use in the meantime. You are on your own. Try another company!!!!

LG customer service is the worst ever. Ive been dealing with them for almost a week and as of yet no one has called me back. They either have me on hold for three hours or they disconnect me. They that they understand and they or that they are sorry. I have a child with special needs and a special diet and they dont even care. My refrigerator its on its third repair. I just want a new replacement or financial reimbursement. I would never buy an LG appliance and I advise anyone who is thinking of purchasing an LG refrigerator to stay away and purchase another brand.

After buying a new LG front load washer from Home Depot it started having an extreme vibration issue. We have been calling, no less than 30 times over the course of 3 months. They have not been able to provide a service person to repair it. As of today I was hung up on twice, an told that since the machine is now out of warranty to call Home Depot. Really, we spend 3 months working with you, providing you with a service provider in our area and now this. Never again will I buy anything with the LG name attached to it. I spoke to Sherry and Jessica in the executive services dept, very rude, one actually hung up on.

We purchased a LG Washer and Dryer on March 26th 2011. On September 23rd 2011, the Washer (WT5101HW) created a very large bang and on inspection, we found the washer had rotated more then 100 degrees on itself, luckily not tearing the water lines from the connections. The top portion of the machine, lid and control panel, were no longer connected to the main chassis and were lying to one side. The drum was not on any of its mounts and the side panels around the drum were all pushed out, as if there had been an internal explosion. I now have two significant holes in the dry wall walls on either side of the unit and the thought that if any of my children were in the vicinity when this happened, they could have experienced serious injury or worse. We are in the process of working with LG on this issue but after reading the list of complaints about LGs lack of customer support, I am not optimistic of a satisfactory resolution.

I bought my LG Refrigerator LFX28968ST March 2015 and after 3 years my compressor breaks. A repairman came to my house and charged me $450 in labor to install the new part. LG covered the part but I had to pay the labor. I wasn’t very happy about the situation but I had no other options but to pay. The repair man installed the new compressor and the refrigerator seemed to be cooling. The next day the refrigerator stopped cooling again. I called the repair man and he came back out to my house worked on the refrigerator for about 1 hour 1/2 and told me everything was working properly. The next day refrigerator stopped cooling again. I called the repairman. He came back out to my house for the third time and spent another hour 1 1/2 working on the refrigerator supposedly fixed it. The next day still not cooling. Called the repairman and he told me he was going to refund me all my money and I needed to buy new refrigerator because it is a lemon. I spent $2800 on this refrigerator and it cannot be fixed. I will never buy any LG products again.

I chose LG because it had the most features I wanted and it was a good price. When I shop for appliances I take it seriously and compare several different brands for the features I want and need. It has met my expectations. It was a two door fridge with a bottom pull out freezer. It included an ice machine, variable temperatures, and different drawers inside. There was an ice machine in the freezer portion, as well as one that you were able to fill a water glass up with (in the area where water was dispensed. There was also a child safety lock. I disliked how the ice machine in the freezer part always filled up the whole freezer with ice when it was turned on. I think there should be an easier option to disable this and it should be made clear that this feature can be turned off and on.

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

I too have had the exact same problems that Karen of Fort Wright posted on Oct. 22, 2012. I also bought my LG French door refrigerator 3 1/2 years ago from Sears. I was planning to purchase a Kenmore, but i would have to wait almost 2 weeks which I couldnt do. The salesman talked me into getting the LG model (August 2009). After 14 months of use, the fridge stopped working (October 2010)! I didnt purchase the extended warranty (never have found them worth paying for as I have never needed to use one). Needless to say, I contacted Sears for repair. The repairman diagnosed a blown fuse, which meant replacing the circuit board also. Repair was approximately $300.00 in all. The fridge has been working fine until yesterday, Dec. 21, 2012! Of course because it is only 5 days before Christmas, we were fully stocked up and expecting a houseful of company on the 25th! We had to empty everything out! Run all of this food out to the garage, wipe the fridge down so it doesnt smell and hope the authorized repairman can stop by sometime Christmas eve. He is only working a half day, but I will try to make it. Talk about pressure! This is just terrible, terrible timing. A terrible waste of money and a terrible product! Save your self the headache and do not purchase LG! Not only expensive to repair (with or without the warranty), but extremely frustrating!

Our 3-year old LG refrigerator stopped working overnight right before we left on a trip. Dalton **, our LG Technician, worked with us to assess the repair need, which was a compressor, and made sure that he could repair the refrigerator before he left town. He is great at what he does technically but, more than that, he is professional and gives great service. Unfortunately, we lost a great deal of food and almost lost valuable heart medication. So, we did apply for compensation for some of our food. The LG person overseeing our account was the best and kept in touch with us via telephone to ensure that we submitted the appropriate information. Overall, it was a wonderful experience. Thank you so much. Love LG!

Purchased a brand new microwave with the new black chrome, very expensive for a microwave. Unfortunately we had a kitchen remodel so we wanted everything to be brand new. We called the store and they said that they had to call LG because their store warranty was only 7 days (ridiculous). LG said they would replace the part if it has no power. However when the service technician told LG that it had no power, they decided to repair it??? We havent even had the microwave a month. The new parts cost almost more than the microwave itself. I think this company is a piece of **. I will never purchase LG products again.

In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers. Fifth Service - All food in the freezer section had melted (thrown out). Asked why did not alert as was told if door nearly closed there is no alert. He also said temperature was too low and put it up to 18 and that we should check fridge regularly. I am very disappointed with LG service as we get mixed messages and I only got this fridge because reviews were good. I understand that there could be a bad apple in the millions made and can accept and asked to get replacement but response has not great. I have been very patient, I did not ask or claim for damaged food and accept that bad apples exist but I am not happy with the service and response I have been getting. LG customer service did reply and were abrupt and said they were happy what they did and that was it. No apology or was I happy! (Must of missed customer service lesson 101!) NEVER LG AGAIN!

Front loader machine is great--steam cycle/sanitary cycles are a PLUS. The only negative which really isnt a big deal but the labels designating cycles wears away. Maybe make a plastic replica that can be applied over the original markings. I have put my trust in LG for years--from dishwasher, refrigerators, big screen tvs---can be beaten.

Dishwasher is the right size and it meets my needs/my requirements. It cleans the dishes well. However, scraps of food from dishes is left in drain in bottom of dishwasher. This causes a bad odors, if not cleaned.

Best microwave weve ever owned. The round interior is way better than the usual rectangular interiors on most other models. Its easy to operate, and performs better than expected. If this one ever breaks down, well replace it with another similar model.

Update: LG arranged for service free of charge. The technician did a good job and its working as expected.

I Purchased my LG refrigerator in February 2015. The coolant leaked out of their lines & everything in my refrigerator was ruined. It is 75° inside the refrigerator. I called repair person. He said this is a very common problem with LG refrigerators. It is under a seven-year warranty for your sealed system but you have to pay $375 service fee for labor. Plus there’s at least a week wait for factory service tech to come to your house. They are very poorly made.

I thought a purchase price of $900 would give me a machine that would last like my previous washing machines, both 12 and 15 years. After six years, a pump went out costing $160. Within another month, a rotor went out, along with an outside basket. I was told that this would start at $500 parts and labor. My opinion at this point is until more money means a longer lasting machine. Buy something cheap and replace just as often. I will not buy another LG.

Update on 10/09/2020: This is a follow-up to the review I posted on April 5, 2020 and still has not been resolved. LG replied to have this issue repaired but due to COVID we were not going to allow a mechanic at the time to come into the house. LG has since not responded.Original Review: Like other reviewers, the same front left element of my induction range stopped heating. We are having the same problem and the range has barely been used and was purchased at the end of February 2019 but not installed and started using until May 2019. I have also tried unplugging the unit and plugging it back in but that did not help. We paid over $2,000 and the limited one-year warranty expired which is disappointing for how expensive this unit is. Very disappointed in the quality of this unit and we purchased several other LG appliances unfortunately.

Super convenient french door layout and its interior layout is better than most. Love the water/Ice dispenser. It fills any size from glass to gallon. Its also super quiet. Replaced Samsung that was total lemon. Similar size/Configuration.

I bought a LG washer dryer set in 2007. The washer broke down, had to be repaired and the dryer. The washer never fully drained the tub. Then one lovely day... It burst the door open and flooded my house causing $7,000 worth the damage!!! The mechanism to stop the water failed and it dumped what I can describe is 15 bathtubs full of water in my house. It leaked into my basement and damaged wood floors. If you have one, get rid of it now! This also happened to a acquaintance I have as well. Currently in the process of replacing carpet, underlay, kitchen flooring and cutting into walls to repair the damage. This company and their products are evil! I bought a Maytag yesterday to replace the ignorant machine.

Many factors weighed in choosing which one to get purchased it because it was cheap and a good size. It can fit a lot for a small refrigerator, we have a tiny kitchen and that one fit. It keeps the food in the fridge nice and cold. I hate room temperature water and if I put water in, then its cold almost immediately. It is a nice texture and overall a good fridge. Sometimes it can get too cold though. Things almost get frozen, which can be nice but also nasty and leave residue. It also broke so we had to buy a new one.

Seems like from the very beginning we had issues. The water filters don’t last as long as they should, the main fridge door hinge got bent (somehow)? We had a serviceman come out to inspect. He wanted 300.00$ to replace a 50$ part. No way! I ended up getting small magnets to try and pull the door gasket closed, this kinda worked at best. And now, yesterday the whole fridge cooling system died? I pulled the fridge out, cleaned the coils, hoping for the best. This did nothing. Unfortunately service calls are out almost a month. We need it fixed now!! Food is going bad. We ended up buying a new GE Profile fridge. We’ll never buy anything LG again!!!

Very pleased with the performance of both our LG washer and dryer. Would not purchase the drawer stands because they make the tops of the machines too high for my height (53) and the drawers are too short to stand most containers in.

I needed a fridge at the time it seemed like it was it the best quality fridge out there for the initial price so I really cant complain. It really does run well and efficient. The ice machine is my favorite part. Also the fact that it is a stainless steel appliance means it is easy to clean and just be wiped off for a fast and easy finish. Its an ok fridge all around but the cons would be it smudges easily. I have kids so that is a big concern with me since I dont want people coming over to my house and seeing a dirty fridge people would think Im a slob who doesnt clean my own house. Also the ice machine can be pretty loud but all around its an ok fridge so I dont have any major complaints.

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

Three months ago I moved into a home with newer LG appliances. Recently, the freezer and refrigerator stopped keeping the food frozen or even cold. This was on Friday evening, so I searched online for possible solutions. I found a YouTube video of someone with the same fridge as I who had the same problem and he solved it by unplugging the fridge and plugging it back in. We did that, but it did not get colder. On Saturday I called the 1-800 number listed in the Smart Diagnosis section of the manual, hoping for this to tell me what was wrong and get it repaired quickly.The employee who answered the phone said they did not have the software to do this. He could send out a technician, but nobody would be available until after the weekend. I had to take the day off work to stay at home, waiting, only to be told that the technician didnt have a new compressor with him. He said he would order one, and although it would be here the next day, the technician didnt have the availability to come back until three days later. By this time, we had to throw away literally everything in both the fridge and freezer. Hundreds of dollars worth of food, not to mention all of the money spent having to eat at restaurants because of the spoiled food.Another day off work and the technician was able to replace the compressor. Thankfully it was still under warranty. He told us to wait until the next day to fill it with anything that needs to be cold as to ensure it is working correctly. He said that he hadnt had a replaced compressor fail yet. We waited 48 hours before we went back to the grocery store to fully replace what we had lost. That was yesterday.Today, I noticed the ice melting and dripping through the dispenser. I call the 1-800 number yet again, and am told, yet again, that Smart Diagnosis is unable to be used because of the lack of software. Unfortunately this time the employee says that she is unable to schedule a technician to visit because that is unavailable to her. When asked to speak with a supervisor I was told that there wasnt anyone available, but someone from the corporate office would contact me within 72 hours. 72 hours? No supervisor or manager available for simple customer service? UNACCEPTABLE!! This appliance needs to be replaced, not bandaged with defective parts. Parts fail, I understand that, but the level of customer service from LG has me unwilling to ever buy another LG appliance.

My French door style LG fridge was purchased around January 2011. While it has worked well, it began making a chug-chug-chug noise periodically soon after. A year and a half later, the noise is becoming constant, though the fridge seems to work all right. Im going to try to learn the cause of the noise and what it means regarding the continuing function of the fridge.

We purchased a new LG front load washer from Home Depot and during the warranty period, the door became very stiff to where you had to hold it open to load clothes. Called service repair and they fixed it. Warranty did not cover anything because it had nothing to do with the operation such as drum, bearings or mechanical issues. Nine months later, the door was doing the same thing and water leaked from the door down the front of the washer. Ive decided to use it until I can purchase another type and brand. Probably a top load Maytag.

We received our new LG top load washing machine at the beginning of Feb. 2016. Mid March (not even two months!). We noticed all dress shirts and golf shirts were coming out with oily spots on them. Contacted Home Depot who directed us to LG. So, we did contact LG since Mar 21st. You cant reach customer service right away; each customer service rep tells you so many different things. Customer service asks you if you are using HE detergent or fabric softener, and then tells you to try tub clean with clean water then with bleach which didnt solve the problem. The technician LG sends tells you it is what youre putting in the washing machine is the problem. One customer service rep tells you once the technician looked at it, it will be escalated to Mgmt. for exchange; another rep tells you it is rejected and asks you more tub clean while your dirty clothes is piling up. The next minute, the rep on the phone tells you that they dont have an updated report from the technician. Terrible machine and service!!! Wrong machine to get!!! Our old machine didnt have this problem!!

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

I purchased a new refrigerator five years ago. One year after I purchased it; It stopped working. The repair person replaced the Fuse Panel. I have replaced the Fuse panel three Times. My refrigerator has stopped working again, 08/22/2014. Im exhausted with this LG refrigerator. Parents, our children are OUR future. Companies, if our children are disappointed with your product, How will the company remain in business if our children stop buying your product? I know my circle of friends and family know how disappointed I am in LG. One Child Stated, Life is Good living out of an Ice Chest. Mom we need more Ice! Shared that story with LG. I was still denied an Extended Warranty.

Our LG refrigerator wasnt 3 years old and the compressor went. It was covered under a 10 year warranty through LG. 2 days after it broke a LG repairman came out and said it would be a 6 week wait for a compressor. That was unacceptable. Tried calling LG customer service a few times. And kept getting the runaround. We bought it at Best Buy. LG was telling us that Best Buy was responsible even though its on paper that the compressor is LGs responsibility. They did not want to give me what I paid for and deserved. Either a repair in a timely manner or a replacement. After 3 weeks and help from Best Buy I finally got approved for a new refrigerator. And needless to say I did not get a LG this time around. I wouldnt buy an alarm LG alarm clock.

The microwave cracked pieces went into food I was cooking. I made at least 5 calls to LG co. They said they would send someone out to fix it, no one came. This happened every time I called. I called Best Buy where it was bought, they wanted us to take it down and deliver to their geek squad. I only own this microwave for 6 months when it cracked. To this day Im stuck with a microwave that is still cracking and LG will not help us out to either fix this one or give us another. I also bought an LG double oven range the same day, it also has a peace of oven glass chip, and still LG will do nothing on that issue.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

My Kenmore fridge (made by LG) just went bad. Its less than 7 years old. Needs new compressor and then seal would never be right, as told by repair person. So Im off buying another fridge. Wont be buying LG. I would join a class action lawsuit if someone starts one.

Every time I use the ice maker on my LG refridgerator, I hate it even more. Tonight is a good example, where I just needed a few ice cubes for a glass of scotch. More than 20 minutes later, I finally finished cleaning up the mess from the ice maker being frozen up and unable to dispense ice cubes. The resolution, as always, was to take everything apart to unblock the dispenser that was loaded with a frozen chunk of ice cubes and frost, which is likely due to the flap on the dispenser getting stuck open for some reason. This is NOT a one time occurence but one Ive been dealing with since the fridge was purchased more than 3 years ago. This combined with its ridiculously slow time to make ice has convinced me to NEVER, EVER buys another LG product.My contacting LG for support was an insult - everything was my fault and they stood by their claim that they were perfect and I was a nuisance for having contacted them. Ive had similar experiences with contacting them about their ranges, where the front edge of the stove top kept getting chip marks. Turns out they no longer sell a paint to fix these chips and asking them why was met with indifference. Methinks this is because theyre trying to avoid the liability of them having sold a product that has inferior paint or a large batch of ranges with faulty paint.

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

Bought LG over the stove microwave on 11/10/20 at Home Depot in Homer Glen, IL. Model LMV2031. Serial 007TAMABC5. Its been running fine, really no problems until last week. When I turn the light on the glass covering the light gets so hot I cant touch. It also make the glass turn table inside the microwave so hot I needed a pot holder to take it out. The whole inside was hot. Im afraid to use it because it might catch on fire. What can be done about this? **

We purchased our home in 2/2015 which came with LG washing machine purchased in August 2013. Machine started showing UE/balance error by September. In first call to LG, we were told we needed to level machine. We did so, but machine was already leveled. Soon after, UE warnings began to appear during sheet washes and tub cleans. If we are not on top of the cycle, machine will run for hours spinning and then refilling then spinning again. Called again and told since we were out of two-year warranty we were responsible for call and repair. Technician recommended by LG said circuit board was gone and would cost $300 for part. One more call to LG, and we were told they could do nothing for us. Technician said to just purchase new machine as we would be throwing good money after bad. So we are replacing two and a half year old machine that was used since purchased by two owners who were retired couples and have minimal washes. A huge piece of junk. I would NEVER purchase an LG appliance again.

We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit.I saw that the same unit offered a 10-year warranty on the motor. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? He replied He believe that it should also have a 10-year warranty on the motor and drum. I then went home. The next day I contacted LG customer service. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. I was giving the phone number to the L G certified appliance repair company in my area. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. I kindly requested the service rep to transfer me to a manager. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. He then sent me to the beginning of the call Queue. No manager. Waiting on hold now. Will be explaining this all to another rep. This has been a horrible experience!!!

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

Bought an LG suite of appliances for the kitchen remodel. Every piece except the microwave has had to be serviced right after the warranty expired. The dishwasher drain stopped functioning, the freezer drawer would not stay on the tracks, and the oven’s control panel got super hot when baking and after a couple of calls to troubleshoot that never fixed it, I tried to run a self-clean and the control panel got so hot it fried the oven completely and it went black and stayed locked. Been waiting two weeks for extended warranty to send out a repair guy. A couple of boxes of parts was mailed to me but still no idea when the repair will take place. Two weeks and counting with no stove/oven is terrible!

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

Purchased new LG French door in December 2016. Have had at LEAST five service calls due to the cooling system quits working. Have had runaround from LG folks. They insist on repeated repair calls. This is the worst customer service experience I have ever had. As of today, we have had at least two compressors replaced and now waiting for a whole new evaporation system to be installed. I am amazed that LG has spent time and money on trying to fix this lemon instead of just refunding money so we can get a refrigerator that actual works. Extremely disappointed by the quality and treatment we have received from LG.

I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I dont get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.

I purchased an over the counter microwave, Model LMV1680WW. This was purchased less than seven months ago. First, the light on the bottom goes out then, the microwave just stops working. Now without a sales receipt, no warranty service. I know that they can tell when the unit was manufactured from the serial number but no receipt, no warranty. Ill never purchase another product from LG, no matter what it is. Its a shame, as I was going to upgrade to stainless after the new year.

Hi. I bought an LG washer and dryer 2 weeks ago, got it installed 4 days ago. My first wash the dryer didnt work, I kept trying but it didnt. LG sent a 3rd party tech who investigated and replaced a part (back box ) but it still doesnt work. Hes left it to a next unscheduled appointment to probe further to try and see if changing front panel will work. I paid $2600 for this machine and Im so disgusted, disappointed & frustrated with the process and the service from LG. For the price this machine is a complete failure for me. I paid for a new functioning washer and dryer and I got a trial and error piece of equipment. Im a mother to 4 school going kids and the inconvenience, hole in pocket and frustration is inexplicable. I want LG to replace this machine irrespective to their further investigations irrespective if it leads to repair or not. Because I didnt pay for a repaired product I paid for a brand new functioning product and I want one or my money back. I wouldnt recommend this machine to anyone on this basis.

I have an LG French Door Refrigerator LFC25760SB with bottom drawer freezer. Today we discovered that the 2 light bulbs have been staying on even though the doors are closed and the plastic enclosure was extremely hot - both light bulbs blew out at the same time. Now I have read all about this and find out this has been going on in these refrigerators for years and a class action suit was filed and has been settled and closed. Yet we have never had a recall notice or a notice of the lawsuit even though I registered our purchase with LG - so we have no recourse and are stuck with a $1,700 refrigerator with no light inside - not to mention we had to have new tracks put in the freezer door in the first month we owned it and the door still doesnt go in and out smoothly. I would never buy an LG product again - they are complete junk!! And companies will do nothing for you!!

Ive had range for 18 months. When I auto cleaned the oven for the first time (dont use that often) three months ago, the F3 button started flashing about 2 hours into it but it continued to finish cycle. So then the phone calls finally staying home from work for a service repair who takes an hour to assess the range and then he needs to order the part and have it sent and then then set up another appt. but it worked. So I cleaned the lower oven 6 weeks later and the control panel shorts out again. Service is coming so well do the same thing all over again. Why have a self-cleaning oven when every time you use it, the control panel burns itself out? Is it faulty insulation?

I was so happy to get a new washer and dryer after about 10 years with my old set. I purchased the LG large capacity set. The washer was a front load. At first things went well, then little by little I began to notice our clothes came out smelling unclean. Regardless of the detergent, softener, etc, it made no difference. The energy saving, low level of water, simply means your clothes will slosh around in a small amount of dirty water, and then rinse with a small amount of water. There is nothing clean about that! When we sold our home I let the set go with the house, vowing to never purchase a front load HE washer again. The dryer was great.

I purchased LG micro oven in March 2017, with model number MC2846BV. But recently it has developed burnt marks on the plastic door and steel door frame. The product is under AMC for three years and paid RS 3000 for AMC charges. We complained regarding the problem to LG service but they havent replaced or repaired it even though it is in warranty period. Attached are the pictures. I request the concerned office to take necessary justice to me. Thanks.

Received brand new broken clothes dryer. Long waiting time before appliance repair was available, then after 2 trips to repair, left the dryer in parts and did not show for 3rd appointment. LG Appliance Company just keeps giving us delays and different stories every time we call. We want these returned and our money back. I have been extremely inconvenienced - during the holidays too - I have had to go to laundromat to dry my clothes. These appliances cost $2,000 and I have not even been able to use them!!! (Purchased from amazon.com. They have been notified).

I was first attracted to this microwave in the store because it's very nice looking, brushed silver and black. Also the size is perfect for my mid-size kitchen. Not too big or small. Turns out this is a very reliable nice microwave. It has good power. Cooks everything perfect. Best one I have owned.

My LG fridge stopped cooling less than 2 years after we bought it. The compressor is still under warranty. We cant get someone to come and repair it within a reasonable time. The person called at 4:02 we returned the call at 4:04 and they wouldnt come out. We missed our time and had to reschedule with Habeeb in India. **, India really, he could not answer my questions and would not transfer me to someone in the US. We are stuck in Miami; I will never buy another LG product from Sears again. Meantime, all of our food is spoiled and Thanksgiving is coming with company.

We have a model lfxs29766s French door fridge. The linear compressor just broke after only fours years. Apparently LG is very aware of this and their solution is to charge you $350 for a new compressor. Tech that came to the house says he replaces 4-5 of these compressors a day. Incorporate that additional cost into your evaluation because I think you can get a better fridge for that additional money....and it will happen to you.

Bought LG W/D set from Lowes, topload washer not frontload. 33 days after installation dryer started knocking while drying (loud). Called LG CS, took 5 days for repairman to call and set up appt. Rollers were bad so installed new ones, 2 days later loud knocking was back so installed new motor, 3 days later and louder than before. Repairman came out and replaced all rollers again. So far all is good but the process took over 2 months to resolve. Lowes was NO help at all. Now the washer... it smells like rotten eggs after a couple of washes, we need to run tub clean every 2-3 days to keep smell away.1500.00 and we have a washer that has all the fancy bells and whistles but cant do a basic wash load without special care. Even following all the instructions for keeping lid open and not leaving clothes in washer nothing changes the smell after a couple of days. LG CS is terrible, Lowes CS is terrible. LG products are a nightmare, never again. Bought 3 yr extended warranty and they were just words and excuses. Seems this is a design flaw that should have been fixed but I guess the consumer will just deal with the bad product design.

LG washing machine steam and direct drive - The paddles have broken and the ones supplied are not fit for purpose. Do not buy these machines or these paddles as you will be pulling your hair out. And talking to LG for 45 min. was a total waste of time.

I purchased my LG dryer model DLEX4270 and immediately I noticed the lint screen didnt fit the slot perfectly. I went ahead and dried clothes in it anyway. Some of the clothes became wrapped around the corner of the screen and caused them to stretch out to a point that they arent wearable. I contacted LG to send a new screen and was informed that I would have to pay for it. Now the screen has actually cracked and smells like its going to catch on fire. So, I ordered a new 1 and the same thing has happened again. Really poor design!!

I am having the same problem as others stated about it stopping in the middle of loads. Ive been doing the same load for 4 hours now, still not done. The washer is only about 3 or 4 years old. And dont even ask me about the LG TV fiasco. Still waiting after 1 1/2 YEARS for them to call me back with a repairman. Dead pixels right out of box. LG claims they have no repair people in our area. I will never buy another LG product and tell my story with everyone I can.

I bought an LG oven 18 months ago. During this time the oven has had to be repaired 6 times. The most recent breakdown occurred 3 weeks ago. I feel reluctant to have it repaired again as I feel that there is something fundamentally wrong with this appliance. If it is repaired again now, there is no guarantee it won’t need repairing again in the near future. As the warranty is coming up, I don’t want to take this chance. I have already been greatly inconvenienced. On 6 occasions, I have had to leave work to meet with the repairer to have the oven fixed. Often I have to wait for the part. I estimate that so far I have had to take 15-18 hours from work to deal with this. Also, at the moment I am without a working oven and this has been the case for 3 weeks. The customer service at LG is very poor. I would not recommend LG appliances and I will certainly never buy them again.