LG stainless steel 33 cubic feet model #LFX 33975ST/01 SN 211KRRE1Y726 double doors with freezer at the bottom. We purchased this lovely fridge for our new home.and purchased a warranty with it just in case we has some issues. We are in Texas it is still hot here or it was while waiting for repairs. Our fridge began making noises and finally just stopped. We requested service on it after waiting a couple of days and troubleshooting for solutions. In the midst of hoping it would start to work again, we lost EVERYTHING in it-steaks, chicken, dressings, everything!! We finally got a service company (Premiere) to come out-2 weeks later. Mind you its hot here in Texas so we have been living out of ice chest now for 3 weeks.They finally come out for repairs after 3 weeks and the compressor is out and the blower. Parts need to be ordered. More weeks of waiting and purchasing ice. They finally came out last week and installed the compressor and the blower. It took 4 hours!! Repairman left after being frustrated that it took so long for him to repair! We were told it would take up to 36 hours to be back to normal and temperature. 3 days passed and our refrigerator never made ice and was still warm!! We called back the repair company and we were told they closed out the claim and we were back in the line again for repairs!!This is horrible, horrible customer service! My family and I have been without a fridge for a month and still dont know now when it will be looked at again. We are starting from scratch. This is a 3000.00 refrigerator! Who in management is reading the customer complaints and who can help us?? We need a new refrigerator!! Everyone has been rude even Home Depot where it was purchased!Over a month without food and groceries and nowhere to put them. We lost over 450.00 of food if not more in our fridge and so many bags of ice. This is unacceptable and I plan to go as high as I can until someone calls to help us with this refrigerator issue. It is still under warranty!! This lovely on the outside not working on the inside fridge is horrible!I am adding these notes to Twitter, Facebook and all social media I can until someone helps us or at least contacts us. This has been a horrible experience!! If you are reading or concerned LG, please contact me. We have been told now it will be a while before someone will be out. Almost 2 months without a refrigerator! Frustrated, angry and disgusted with anything LG.

After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Dont buy it.

Customer service for LG is not helpful and gives you the runaround. Most of the appliance repair companies I have contacted will not even work on LG. This refrigerator (Model # LFXS29766S) stopped working in just over a year just when the warranty ran out. Purchased from Home Depot and they are no help either. I have read so many negative reviews since it stopped working. Wish I had seen them before I purchased it.

Based on my research, LG seemed to have the highest rating on all of their appliances and they last longer. They seemed to be the best product out there. It has been less than a year since I bought my refrigerator but I have another LG refrigerator. We just purchased the house, and it has one in it. The ice maker is not a very big one though and it just has a little door insert ice maker. So, it does not produce enough ice for us. The refrigerator is not but two years old and it broke. It took about five weeks before it was repaired. Then, my washer took three weeks to be repaired. The washing machine and the refrigerator are two items that you need immediately in a household. I was so dissatisfied. The parts had to be ordered but it’s not so much LG but the people that they use to repair their stuff. It’s something that they need to look into because when they have crappy service, then the product gets a crappy reputation.

Surprise, I too have a loud thumping dryer drum & visible crack in the drum seal. I called LG. Initially, the representative said, Oh, this is a known problem and there is a recall. Called back with the serial # and surprise, the known recall now requires a receipt, which I dont have 7 or so years later, and LG insists its required to make the recall fix. Is that legal? Do recalls require a receipt. This is the second LG product that has gone bad on me at my expense and NO more. LG is not a good life and I would not opt for their products ever again because as other commenters below stated, their customer service is bad. I plan to call the MA consumer products division tomorrow to confirm if a receipt is necessary for a recall, assuming there is a recall on the product as the first CS agent told me this morning. LGs products are NOT worth the hassle they put their customer through....

I have only had this product for 6 months and not only will it not run but the tech came out to look at it only to find that it needs a part that is back ordered. I paid way too much for this product for it to break this soon and for it to be this much of a hassle to fix. I have an event at my home this weekend with 11 people and NO working dishwasher, and no idea when it might be fixed. If LG cant provide the parts for their products, then they need to replace their faulty machines!

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

This machine rarely gets my clothes clean. It does not seem to have enough water to really clean. The worst part is the mold and mildew on the rubber seal and drum that is impossible to clean. I do use the tub clean, vinegar, and bleach but still have brown slime covering my clothes and bedding. I think it has made my husband and I sick from the mold and mildew that we cannot get to and clean. We are told to leave the door open so it can dry! Why would a machine be made that you have to leave the door open (which we do) and have to constantly clean. It still does not help. I would not recommend the LG front loader.

The LG ice maker design is flawed (LG Refrigerator LFX25975ST103). I purchased the item new from Home Depot in 2010 and luckily with an extended service contract. Initially, the problem was the water dispenser. The dispensing button stuck and flooded the kitchen before I could get an LG representative on the phone. The ice maker would not function and was replaced after numerous service calls between September 2010 and January 2011. It has never functioned properly, always crushing most of the ice. This leads to a crushed ice dam that forms in the door. Eventually, one must clean out this mess. After being a slave to service calls in 2010, I decided to utilize my Home Depot extended warranty and attempt once more to have ice from this very expensive investment.A crack existed in the ice hopper and a very talented serviceman came to my home, analyzed the problem, and ordered a new ice hopper. The part arrived last week and since then, the same problem has existed. Now, I am unable to remove the ice hopper due to the ice dam in the door. This entire problem is due to the design. We keep the temperature in our home at just under seventy degrees year-round. When the left door is opened, the vents between the main refrigerator body and the door allow warmer air to enter the ice maker. The flap door that opens to allow ice to eject also allows warm air to enter due to the long length of the trap door opening, 5 seconds. This allows some melting of the ice that is trapped and crushed in the hopper to melt then re-freeze in the blades. Then the damming cycle begins once again.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

I purchased an LG French door refrigerator three years ago. It did not work from day one. All my vegetables were frozen. It took three trips to fix it. Then last Christmas, the main board went out. Now the compressor starting device went out, and none of the appliance parts places can locate it. I even called LG parts, and they are clueless. We ordered a repair service manual from LG, and that was incomplete. It did not contain part numbers for half the parts. Life might be good for LG, but it is a nightmare for their customer.

Purchased a Flat top Range and received it TODAY. Oven works, no instructions for menu settings, cooktop doesnt work, called appliance store and they instructed me to call LG. LG says 2 1/2 weeks for a technician to come out. Have to wait 2 weeks for them to tell me my new $2000 stove is junk and I got to get it swapped out. Then Ill have to wait a week for that one and around we go. Should have stuck with my gut and went with a reputable appliance manufacturer not a ** cell phone maker. Who knew that making cell phones is easier than a stove.

Compressor and board both went out after 20 months, has the linear compressor, looks like a beautiful fridge but what a pile of garbage spent 3000. On it, weve had the ice maker replaced 3 times, luckily I bought the extended warranty or Id be out a lot of money. I wont be buying LG in the future ever again. Oh and customer service at Lowes was a joke. Told them Id never buy anything from them in the future, took over three weeks of runaround to get fixed, didnt care we dont have a fridge. Were a family of five. I dont recommend buying anything LG.

I bought this oven not even 2 years ago. It is absolutely true the turn when you reach over it or if you brush against it when cleaning it. But my main problem I noticed yesterday the paint is peeling off along the edges. What the hell! I spent a lot of money. I Dont even use it every day, maybe 2 3 tops. Also if you think it is smudge proof yah right. I bought the fridge dishwasher stove, they smudge worse than any product I have seen.

We bought the above LG washer new at Best Buy on 3/16/14 along with an extended warranty. It wasnt delivered until 3/29/14. We ran it for ~2 weeks when on 4/13/14 it began spraying water all over our floor from the bottom right of the machine. I immediately called Best Buy about a return. Their policy is only 15 days. They count that 15 days from the date of purchase, not delivery. (Let that be a warning). So we only had the washer in our house and running for a few days before the return period ended. They would not honor a return and told us we had to go through LG. From there it got much, much worse. Have some patience to read the rest of this and you will get the true feel for LGs Customer Service. Pray you never have a problem.You can see in the attached transcripts that the repairman that came out basically saw a non-fixable problem and tried to the LG to condemn the unit. LG wouldnt do it as they saw it as repairable. Our repairman said all other companies he deals with would take the repairmans recommendation and replace the unit. He warned us that LG is different and that they would fight tooth and nail to not have to exchange the unit. Afterwards, I contacted LG customer service on the phone and was placed on infinite hold two times. I finally resorted to the chat room option. Read the transcript to get their idea of customer service. We had been without a washer for 2 weeks at that point and LG did absolutely nothing to help. No replacement, no loaner, no stipend towards a Laundromat, coupon, or even an apology. What we got was we have 30 days to fix it per our warranty and it sounds inconvenient for you. There was zero attempt at trying to appease us as customers. The 2nd round of parts came in, and sure enough as our repairman said, they didnt solve the problem. It was now 4/29 and we are livid to still be without a working washer after spending over $800. He provided them copies of our receipts and LG stated they would start processing an RA (return authorization review). We were told we would hear from LG in a day or so. A few days went by, I tried calling LG again. No response. Emailed. No response. Finally, managed to get hold of a Customer service manager. They told me they had 3 days to process an RA. I told her it had now been over a week. She didnt know what to say. She also stated they didnt have copies of our receipts. They did, but I resent them again. Now go to the next email string.Today, my wife called again. LG said they didnt process anything because they didnt have the receipts. I had to provide them a THIRD TIME. We were then told it will take 3 working days or more to process the return through Best Buy and about another week to 10 working days before they will arrange for a replacement unit. That does not count time for delivery. They still dont care and wont help in any way. So we are looking at being without a washer for about 1-1/2 months or more. We are still scrambling to get laundry done. I will be looking to get the photos taken by our repairman showing the gap in the machine and post them once received.Consequences? My wife has been traveling 20 miles each way to her mothers house ~2-3 times per week to do laundry. A few times she has gone to a local neighbors house. I have had to leave work early and take personal time to travel 30 miles (45 minutes) on 3 occasions so far to deal with the service calls. Hours spent on the phone and the Internet trying to reach resolution. Inconvenience. Frustration. Strained relationships with relatives. A mess on our floor that I had to clean up. About 1-1/2 months without a washer after spending $800 on what was sold to me as a supposed functional unit.

With normal household usage, our LG washing machine began to crack and break on some of the plastic surrounds. Also the hinge on the lid broke. I was asked to provide photos which I did. I made inquiries of several washing machine repairers and the consensus is that a lot of washing machines with plastic hinges do break. I feel LG has some responsibility in the poor quality goods. LG replied to my email for assistance: Hi there, I have spoken to management, they have advised there is no warranty cover for this damage. Should not a warranty cover any poor quality materials used?

The motherboard on our 3-door French door style LG - LFX25960ST heated up, melted the plastic housing, and almost started a fire. Thank goodness I was home when it happened. The repairman said the he has had numerous complaints about the LG, and that this should not have happened. I am going to try to get LG to assume some responsibility, but after seeing the comments below I am not optimistic.

Bought LG 2050 washer about 3 years ago. About 1 year ago, washer would leak on occasion, not that much water. I called LG and they told me to clean washer and they questioned me on detergent use. I used the correct amount and type of detergent. But LG kept saying that the leakage issue was my fault and that it would go away. Well, a week ago, water started pouring out of washer. Looked at washer and determined it is leaking from the seal. Very difficult and expensive to repair. I am very disappointed and feel that I was misled by LG.

I love my new washing machine. I havent had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

My LG washing machine has been a joke. I can not get the stinky smell out of my clothes. It is just gross. I have done everything people at the stores have told me to do, no success at all. Never will buy an LG again.

Noticed a burn spot on the inside of my LG Microwave oven about 2 weeks ago. Tried to wipe it clean to no avail. Took a closer look at the spot which is growing larger with each use. Now it seems to be burning away at the material. The microwave has been noisier at start up than usual but thought nothing of it so it may or may not be related to the problem at hand. Contacted LG customer service and their rep told me to stop using the microwave as it could catch on fire, but what was occurring with the microwave would not harm the food being cooked. Thats a small comfort. Requested recall information, but alas there is no recall issued by LG for this problem yet the potential for fire is great. Wheres the logic in that? Hasnt LG heard of Tort law? LG contacted the local repair shop to fix the issue at their expense. Parts and labor paid for by LG. Purchased this microwave in 2008. I have used and owned various microwaves in my lifetime and have never had anything like this happen before. Yes, I keep the interior clean and grease free. Needless to say if this is unrepairable and must buy another microwave it will not be an LG.

My boyfriend and I ordered a LG fridge online on June 25th for $1804.13. It was to be delivered on June 30th. My boyfriend left work to meet LG at our house. Two men took the fridge off the truck and out of the box and the back was damaged all smashed. My boyfriend told them we did not want that one and they took it back. LG never contacted us to when a new one would be delivered. I called them (on hold too long) and they told me they could not get another one here until July 11th. I couldnt believe it, I asked why so long and LG said that is the next date a truck could get to my location. I thought since it was their mistake maybe they should go a little out of their way for a customer, but no, there was nothing they could or would do. So 12 days without a fridge. We had to use a cooler just for water, milk and half for our coffee, buying ice constantly.We went out to eat a lot, which is really expensive. It was a nightmare! I called LG again and complained to a Manager/Supervisor and had to go through about an hour on the phone explaining the story over and over until I finally could get them to connect me with a supervisor and he was not very helpful but he finally said once the fridge was delivered LG would send me a check for $100.00 for my troubles, but I had to call back once the fridge was delivered. I asked why I had to wait and he stated that is their policy. I think they want you to forget about it once you get your new fridge. Well I didnt. I called back and asked for the same Supervisor, I did write down his name, Jerold. After being on hold again and explaining my story again to 2 different employees, I finally talk to Jerold and he said they will send me a check in the mail. Now it is Sept 6th and no check came in the mail.I called back LG asked to speak to Jerome, they couldnt get me Jerome, said they have a lot of Supervisors located all over and I would have to speak to whoever picked up my call. I was on hold for 20 minutes. A woman answered. I asked if she was a Supervisor, she said yes then she asked me for my phone # and put me back on hold for 5 min. She came back on the phone and said she didnt see my order. I then told her the whole situation and said maybe she should have asked me what the issue was before she put me on hold so quickly. She told me that there was no Jerome that worked there. I said it was the same # that I previously called, twice. Then I told her that the order was under my boyfriends phone # and I have the order # and the model # and sku #. She wasnt really listening, but looked up my boyfriends # and asked for the model # and said she saw no order for us.I couldnt believe it. The new fridge is in our kitchen that they delivered. I yelled at her, I just couldnt get over the way they treat customers. So I went on the computer and had a live chat on their website. The woman on the computer found the order under my boyfriends phone #. Maybe they should find a better way to keep track of orders (maybe by the order #) but she said that she had spoke to the woman, Supervisor, that I just got off the phone with and there is nothing they could do for me. Then said that they do not have a Jerome that works there and they do not give back any type of reimbursement or refund for bad service or unhappy customers. It is not their policy. I guess it not their policy to keep customers happy. It was their fault I went without a fridge for as long as I did. It was their fault I had to spend a lot more than I should have on food for two weeks, after giving them One Thousand Eight Hundred dollars.I think LG Supervisors do it on purpose, tell you to call back once the fridge is delivered, wait for a check in the mail, all tactics to make you give up. Well I didnt give up and it got me nowhere. LG also tried to say it was a Home Depot issue. Well Home Depot connected me to them, and why did a Supervisor from LG, Jerome, say he would send a check in the mail. I called Home Depot and they said they wouldnt do that, they would have reimbursed some of our payment. I have never been this angry but we spent a lot of money and hassle over this, and it is not over $100.00. It is about the way I was treated.

This refrigerator is the worst piece of crap I have ever purchased. Dont get sucked into purchasing one of these. It breaks down constantly and all my food is ruined. I have so many repair bills, I could have purchased a new refrigerator by now.

I bought a whole house full of LG appliances after a house fire in 2010. None of my items went into use until June of 2011. In the summer of 2017 my ice maker in my lfx31925st stopped working and I did a troubleshoot online and tried everything it showed. I contacted LG and was told that they sell products with disposable parts on them and that in this time span it is not uncommon for this item to need repair. I was shocked that my $2800 fridge would be considered by the company to basically be made of disposable parts. This was just the start of my troubles. About two months after this my freezer fan became very loud and I noticed my frost free freezer had a ton of ice in the back. I defrosted this but it kept happening and soon my freezer had stopped working and I had soup for ice cream and much unthawed meat. The fridge part still works somewhat if I keep only small amounts of items in there but I am unable to keep it well stocked as it will get to warm. I get from LG that I am no longer under warranty and there is nothing they can do. All I can say to anyone is stay away as this is not my only issue with LG.

Bought top load washer & dryer. Very first load ripped almost new $85 shirt and washcloth half. Called LG and they sent repair person out to view shirt and washcloth. Told to return it to HH Gregg and get a new washer, did so and contacted LG to pay for shirt. After sending tons of pictures, many calls, they refused to pay since I no longer had the original machine (go figure??? Their LG repair person said to return it). Often have to rewash clothes, not enough water, loud, major wrinkles, etc. Then a recall for the machine comes and schedule appointment with LG for repair person to handle recall. They come out, update software to the machine??? and then tell me not to wash anything in the machine that sheds water (waterproof? like mattress covers, etc.). Hmmm. Then he tells me my dryer doesnt dry because there are sensors in the dryer that get coated with dryer sheet film and it confuses the dryer. Oh and the replaced machine ripped another shirt, even though you have to button shirts, pants, and turn inside out!!!! LG washers/dryers dont wash and dry like regular washers and dryers we have all been used to in the past. The new save water costs more water and electricity by having to rewash and dry so many times. LG COULDNT CARE LESS EITHER AFTER YOU HAVE BOUGHT IT! We will never buy LG again and if you can hang onto your regular washer, do so. Its better for the environment and your state of mind.

Weve had our top of the line LG washer for 5 years now, and it gets used almost every day, more than once. It always runs perfectly and does a great job of washing our clothes, and heavy bedding, and even rugs. It is a top loader and extra large capacity. It has an Inverter Direct Drive system. This is the best washer we have ever owned, and I would highly recommend it.

I bought the LG top loader 1 year ago. It hasnt washed my clothes properly since Ive had it. I always have dirt covered all over my clothes after, and have to wash them sometimes twice. Never can I wash blacks one time. I will never get another LG and when I called about it, I was told I needed to call some other number. When I went back to the store, I was told, Oh ,you probably arent putting enough clothes in it. Very disappointed and really would like my money back.

My husband and I built our house and moved in just over a month ago (September 2012). We decided to purchase an LG stainless steel dishwasher, because it was visually appealing and we were told it was quiet and had positive ratings. I must admit that the dishwasher is extremely quiet; however, it has yet to clean our dishes since the first time we have used it. The dishes/glasses on the top rack always come out dirty, and often, I will have to put them back into the dishwasher for a second or third time. There have also been a few times where the dishes were still wet and I had to dry them by hand. The most frustrating part is that the last few times we have used the dishwasher, we have opened the door just to discover the package of detergent stuck to the inside part of the door unopened (we use Cascade and have never had issues before). As a result, the dishes were only washed in water since no detergent was released out of the package which was still intact. Clearly, this dishwasher is too weak, as weve only had it for a month and age cannot be to blame.

We purchased LFC25760SB Refrigerators in July 2007. It has been working just fine until recently. We noticed the lights were out on the Refrigerator section and when I removed the cover to see what size and shape they were, the light bulbs were very hot. Once they cool down, I checked the switches and they were NOT turning the lights off when the doors were closed. I noticed that there has been a problem with these models of refrigerators and was wondering if there is a fix yet offer by LG. Any assistance would be appreciated.

I purchased a beautiful French door refrigerator (Model LFXC24796S) from the Home Depot in November 2017, by September 2018, the compressor has already gone out on this fridge. I purchased the extended warranty through Home Depot and the soonest they could send someone out was three days later to look at it. I was told parts had to be ordered because the compressor went out and it would take 3-5 business days. It has now been day 5 and I have received no contact from the service people and Home Depot and LG are giving me the runaround. Meanwhile we are at home living out of coolers for 11 days now with a beautiful looking $2,700 piece of crap. Threw away over $300 worth of food. I am so disappointed at LG and Home Depot for not doing something to make it right. I am about to drive this fridge to Home Depot and demand my money back. DO NOT EVER BUY AN LG fridge! Even the service technician who came out told me that all of these type fridges break very easily. For as much money as you spend, you can get something more worthwhile in a Whirlpool, GE, or KitchenAid.

I have problems with the washing machine timer and the water inlet.

Refrigerator model LMX 28988ST - The manual for the appliance states that all sealed components are covered by a 7 year warranty for parts. Our freezer failed and on calling LG, we were required to pay $195 under their One Price program for all parts & labour associated with the service call. The technician deemed that the part was not repairable and that the entire appliance has to be replaced. LG now claims that the paperwork side of this takes 10 business days to resolve and we will only get a Prorated value of the appliance. To me, its simple - a part covered by warranty must be repaired, replaced, or the consumer otherwise kept whole. One thing is certain - I may be forced into a replacement LG unit, but is the last LG product of any kind I will ever buy.

I bought a dryer in spring of 2020 and since then I have bought probably 10 replacement lint traps because clothes get caught on the traps and breaks them then it gets clogged with Lint and we have to take a vacuum and suck all the lint out because we get a D80 or D90 code and the clothes dont dry. I am gonna have to buy a new dryer because of this problem. I definitely dont recommend it.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

We purchased a 23 cubic foot French door refrigerator. Unfortunately we did not purchase an extended warranty. Within three years, the first problem was the ice maker, which LG repaired at no cost. The second problem came when a handle for a crisper broke off and now the fan motor now sounds like a motor boat. This all happened within three years and when I tried to contact a person of responsibility my emails go unanswered. I feel that this a poorly made product and seek relief and repair.

We bought two new LG washing machines, one for our daughter and one for us in 2010. Last year, after 6 years, our daughters LG washing machine broke down. This year, yesterday, our 7 year old LG washing machine broke down - in each case it was the motor - you could hear the defective motor. The motors are specifically labeled on the machines as being guaranteed for 10 years. We went out and bought a Samsung washing machine and dryer the same day as the breakdown, expecting the LG dryer at 7 years was not reliable either. Oh yes. There are only the two of us - retired man and wife - living in the house so the machines are not used that much. If we were a family with small kids, the washing machine doubtless would have broken down much sooner. I wonder if the executives running the LG operation are reading these consumer posts? They should. Word gets around.

I purchased my LG dryer model DLEX4270 and immediately I noticed the lint screen didnt fit the slot perfectly. I went ahead and dried clothes in it anyway. Some of the clothes became wrapped around the corner of the screen and caused them to stretch out to a point that they arent wearable. I contacted LG to send a new screen and was informed that I would have to pay for it. Now the screen has actually cracked and smells like its going to catch on fire. So, I ordered a new 1 and the same thing has happened again. Really poor design!!

Im so glad to have found this. Thought I was crazy. Our LG frontload washer smells terrible and weve had service calls out 3 times for what looks like pen marks all over our white clothes. Its not a pen. The first time they said it was a drum shooting oil onto our clothes; nice. They replaced the drum. The second time, service didnt show up. The third time they said it was because the washers accumulate black slime that is accumulating throughout the internal parts of the washer and will randomly shoot out the black ink appearing lines. Do not ever purchase an LG. They make a good TV, but not washers or kitchen appliances. They also do not have service centers anywhere in our area (maybe our country?).

Ive owned the LG washer for over a year and I absolutely hate it. It washes for over an hour and clothes do not smell fresh. I have taken my clothes to a laundromat several time just to get clothes clean and smelling fresh. Washer does only moistens clothes. No water visible. It fails to clean so much I had battled bed bugs recently. I HATE THE WASHER. WORSE PURCHASE I HAVE EVER MADE IN MY LIFE. Now Im stuck. Biggest regret ever!! I will soon purchase an old-style washer. THIS SUCKS!!! I wish I could return washer and get my money back!!! PLEASE!!!

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

I purchased a washer/dryer at Home Depot in August 2021. Concerning dryer only there was no light feature in the drum. Spoke to Home Depot and LG service departments and neither would exchange the machine, or help in any way. My eyes arent good so I need that light. They both gave me the attitude that they didnt care about my problem. Whatever happened with service anymore. Im very frustrated... I have to use my phones flashlight to make sure the drum is empty.

I am dissatisfied with my LG top load washer. It is only 3 yrs old and constantly giving UE and UE error code especially on special wash cycles. I had an appliance tech over and paid the $50.00 service charge and they are pointing to the computer and possibly the stator or both. I am scheduled to have an Authorized LG Repair company next week analyze the problem. This visit will cost $75.00 and it can be applied to the total repair. This is not an isolated problem and I am sure LG is aware of it and they dont care! There is a class action lawsuit against LG for certain models with the same problem but mine is not included. What? Give me a damn break LG. Do you know that you have lost me a future customer and I am now warning others to stay away from your washers! I will let you know if I am going to get it fixed or junk it later.

Bought an LG French door fridge for $2,500 18 months ago and first the ice maker stopped working at exactly a week past 12 months, so out of warranty. Paid extra just to have that ice maker, what a waste, so this morning we find ice cream melted and steaks thawed in the freezer. Oh great, the freezer is broke at 18 months. Call LG and they say they will pay for the parts to fix the freezer but we have to pay for labor, guess how much? They say starts at $500 and that is if it is what they think is the problem. I dont think so. I would rather take that money and buy a different brand that will last. Oh and I just bought an LG microwave last month, I figure this time next year I will be buy another microwave. Talk about disposable appliances. Did an internet search about LG products and it doesnt look good.

Had an issue with the ice maker so I had LG tech replace it for $243.00 but ice maker still did not work properly so another LG tech came and proceeded to break the ice gear in the freezer compartment while trying to fix it. He order parts to repair but the parts were wrong and he then told me parts were not available to repair. Refrigerator is 7 years old and after talking to executive customer service, they said its out of warranty so they are not responsible for keeping parts. I sent two letters to the President of LG USA with no response. The company has no customer service and a very poor business attitude. President does not respond to customers letters and customer service is so arrogant. The entire place should close down like Circuit City. I am personally going to tell at least ten people about my poor experience and hopefully they will tell ten and within a few years, LG will be gone. They are A MULTI-BILLION DOLLAR COMPANY THAT DOES NOT DESERVE TO DO BUSINESS IN THIS COUNTRY. BYE BYE LG. WITH YOUR ATTITUDE, YOU WILL BE GONE..

Looks beautiful stainless steel, french door, lighting etc... but has never produced 1 ice cube despite 12 visits from repairmen (to date). Losing count but so far 4 new icemakers, valves and whatever else has been replaced. We have reworked our schedule and lives to letting repairmen into our house to fix the icemaker on this new refrigerator only to NEVER have it work. LG has been kind during phone calls but I would rather them be rude and FIX it! It has a SMART DIAGNOSIS on the inside of the door that allows me to hold my phone to for them to diagnose, but that didnt work when I talked to them either. We have been buying bagged ice and ice trays for and expensive new refrig. for 2 1/2 months now. When is enough enough? I woke up at 1 AM thinking about this most frustrating and horrible product I have ever owned (& our family owned a Yugo dealership at one time) - if that tells you the level of frustration this has caused.

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said thats not a good sign. Of course it didnt do it while he was there. He said if this part isnt the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case its best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didnt bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isnt a lemon.

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

I purchased a brand-new LG refrigerator on March 1, 2012 for approximately $3,000.00. On July 12, I arrived home to find the refrigerator making a very loud noise. I opened our freezer to find that all of its contents were completely defrosted and sitting in a pool of water. I contacted PC Richards where we purchased it from, and since we purchased an extended warranty with them, they sent someone to fix it for us a week later. Since all of our food had been defrosted, it had gone bad in the extreme heat. A few days before the incident, we had spent our paycheck on stocking the freezer with our meals for the next 2 weeks. We had spent about $150-200 on meats, fish, frozen fruit, frozen vegetables, ice pops, etc. We were now left with no food to eat and very little money. PC Richards informed us that the product was defective from the manufacturer because the freezer fan had failed. I contacted LG, asking to be reimbursed for the $150 (even though, it was more) in groceries that we had lost. I had purchased this machine in March. Never did I imagine in July that something would happen to it or that it would break without any of our doing at all. We spent $3000 on this machine. It is so unfair that we should lose all that money in groceries for no reason. It is unfair and bad business. LG was very rude and insisted there was nothing they could do for us. I dont see how that is possible, seeing as it was their machine. They are a multi-million dollar company, and they put a defective unit on the market. It is only right I be reimbursed for what I lost.

Beware of this model. Compressors have failed on multiple occasions rendering us with an inoperable fridge and freezer. LG customer support is weak, leaving us stranded for more than a week as this apparently has caused a shortage of parts.

I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

LG washers & dryers steel drum cracked and flooded my utility room, den area kitchen and two hallways in our home. Resolution dept/LG Risk Management Dept. tactics are unethical. The drum/tub is only partially plastic not steel. LG told me I had to get my homeowners insurance to pay for floor damage. They are awful. I contacted a number of appliance retailers and told my story and their reply was, This is why we dont even carry LG. Their appliances are pretty but thats about all. Their appliance performance and dependability does not measure up in essence. Buyer beware with LG manufacturers!!

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

Installed unit from 7/15/2016. Morning 12/24/2019 wife noted dripping water into unit from front upper ice maker. Upper 56/lower 54 degrees. Merry Christmas, family coming, 12lb ham for Christmas & 10lb brisket for Christmas Eve. Immediately connected with LG phone & Clark the virtual voice response system. After 2 quick checks on virtual phone; 1) Yes unit is level and doors closed, 2) No change in fridge 37 degree setting recently; Clark at main office determined required service person & sent text message to file form online. Performed immediately & attached scanned copy 12/24/2019 of all prior receipt/invoicing paperwork for original install. Confirmed upon completion same time that original registration was in system by logging onto original registration account. NO RESPONSE after confirmation online that they had received my input or assigned anyone from local service. On 12/26/2019 evening located 2 available LG service centers in area from LG website, still no follow-up directly and no means noted to do such. Left voice message with one local service center 12/26. Next morning 12/27 called them again and resubmitted my invoice/installation paperwork for warranty confirmation to them via email & scheduled earliest available service visit for Tuesday 12/31/2019. Diagnosis 12/31 -> failed compressor. LG class-action lawsuit noted; still no follow-up from LG Main Office directly after original online submittal & confirmation of receipt. Local service anticipates once LG receives their paperwork end of day when he returns to office & LG re-certifies/validates original purchase/registration; then typically 7-10 business days for LG to send parts to them. Different person will install compressor once they reschedule fix/install. Warranty paperwork indicates Parts on LG, all labor on me. Wish there was a direct way to speak with a real person at LG main office to address issues & receive proper confirmation of path forward for wife/family planning next few weeks without fridge/freezer - Ouch! Is anybody there???

DLE1501W - I am getting use to this new dryer but I do have one complaint. It will twist up sheets into a ball. I have to catch it and remove sheets and unwind so they will dry. I have tried a small load as well as a big load and the same thing happens all the time. Otherwise, Im getting use to this new stuff. It doesnt seem to dry as quickly as my old dryer, maybe thats the new HE.

The LG refrigerator belonged to one of my family members. Im assuming they got it because of its sleek design and functionality. It matched well with the other appliances in their kitchen as well. It worked extremely well and had great, convenient compartments. The display on the water/ice dispenser was attractive. I honestly really liked the fridge and there was nothing that I would have changed. It was a perfect fridge. The fridge had everything I would ever want and need in a fridge and more. There was nothing that I disliked about the appliance.

I purchased an LG model # LRFD22850ST about 5 years ago. On and off for the last 5 years, my fire alarms would go off. We could never find what the cause was. Thought maybe it was just the batteries needing to be replaced in my alarms. Never thought it could be the lights inside our refrigerator. Then one day, I opened up the refrigerator to the smell of burnt plastic. The light fixture cover was melted to the refrigerator. The sockets were black, and the food on the top shelf was as hot as if it just came out of the oven. I peeled off the light fixture and was able to get the light bulbs out. I unplugged the entire unit and called LG. They told me there was a problem (I later discovered there was a class action lawsuit) and that they would send someone out to fix the problem. No charge to me. I was told that I should be fine to plug the unit back in but to make sure not to put any light bulbs in. They set up an appointment with a service provider they chose. The service provider called me and LG and refused to take the call. They said it was very difficult to deal with LG and were never able to get the parts needed. LG then chose another service provider. Same story. They refused the call for same reason. LG then informed me that they ran out of service providers in my area and that my case was being transferred to the Locator Department (I guess this happens quite a bit for the company to set up an entire department to find people / someone to service their appliances!). They said that would take 5 - 7 business days. Of course, this was on a Thursday and Columbus Day is on Monday. So they probably wont even start to look till Tuesday, which means seven business days is actually more like 2 weeks. But I should be ok to plug it back in and wait all that time and take the chance that my house will burn down! I have spoken to several repair companies and many salespeople, and all seem to believe that if an appliance goes on fire you should never plug it back in. So Im off to buy another appliance. Dont think I will ever get anything from LG. Customer service was horrible. If youre looking at appliances, I would think twice on an LG product.

Buyer Beware!! I cannot give even one star to this product, but the review requires I select one. Purchased a $2200 LG French Door refrigerator from Home Depot on 9/13/2016. Purchased an additional 3 year extended warranty as well. On 10/27/2019, my ice maker wasnt making ice. Reset the ice maker but to no avail. Freezer food began to thaw and refrigerator temperature began to rise. After multiple calls to LG, I was given two names of authorized repair centers. One doesnt service my area. The other came after 3 days, opened back of fridge and confirmed the compressor issue and closed it back up stating they wont do warranty work on LG compressors and if I found someone to do it, my cost could be very expensive. He stated that the Linear compressors are a piece of junk and if repaired, I may get one year if Im lucky. Told me to take it out back and burn it. He stated LG makes inferior products and to steer clear. Now Im out $2200 and looking for another refrigerator. I know Im walking past any LG product. There is a class action lawsuit regarding the defective compressors.

Be aware that the LG front end load washing machines model WM0642HW only last 5-7 years compared with top load washers 10-15 years. My wife & I made a major error by purchasing our first front end load washer that broke after 5 years. Previously for the past 30 years we have had 2 Maytag top loaders (15 years each). Specifically, the horizontal pressure on the wash tank bearings results in the failure of the bearings and the rotor assembly. These are parts that total nearly $100.00. However, the service requires at least 3-4 hours of repair, which is nearly $500.00. In summary, never purchase a LG front end load washer.

My husband and I bought a top loading digital, true balance washing machine about a year ago. Since our first wash load, it has been nothing but trouble. The thing constantly goes off balance and it honestly sometimes takes a WHOLE DAY to wash 1 load! Also, our water bill has tripled since we bought the machine, because every time it goes off balance it tries to balance itself by adding more water! We will never buy an LG product again! BEWARE!

I had chosen an LG refrigerator for many reasons. First being its energy efficiency, design and functionality. It wasnt the top of the line model but was very reliable. It had plenty of space on the door for large 2 liter bottles. It also had a lot of drawer space. Had a nice clean look. The ice maker was added luxury for me. There was nothing I disliked about the LG. It performed very well for me. Would definitely purchase another LG. They seem to stay right up with current technology.

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach Time Cycle monthly up until the machine was 16 months old), the last 3 months we have had this random brown residue that streaks our clothes, stains our clothes and we cannot get it out.LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

LG stainless steel fridge extremely discolored. Warranty representative said cosmetic issues are only covered for seven days. When I asked her to show me where this was in warranty she referred to a section regarding damage during delivery. I explained that it was fine when it was delivered and that the discoloration came over time. She kept referring to the same clause about delivery damage and then 30 minutes into the phone call said warranty doesn’t cover it because it must be a maintenance issue. She had not asked me one question regarding how I had cleaned or maintained the refrigerator. And refused to send a technician out to inspect it.

My LG refrigerator interior light would not shut off and melted the light and melted and cracked the ceiling, it was almost on fire. They sent out a repair person to put a new light fixture and switches in. They did get the light to work, however, they tried to patch over the cracks with some type of glue. It looks like a 5-year old tried to do it. Im not happy at all with the results. I had the repairman out twice but it still looks horrible. He left without asking me if I was satisfied, he knew it looked bad. LG said this problem was under warranty, but shouldnt I have a say so on how it looks?

I enjoy my machine, it is efficient. I’ve had it for about 5 years. I love the large tub, It holds a large load. I am able to do my king size sheets and spreads. I did consider a Samsung but in studying LG I found that it is a good sturdy machine and I do love it.

LG over the stove microwave caught fire while not even in use. Flames coming out of vents across the top of unit. l have reached out to LG numerous times. Spoke to liability agent once and was virtually dismissed because I had hired a claims adjuster which had zero to do with LG. All I wanted from LG was my homeowners insurance deductible. Now that my ins. claim is settled, I have called LG, was given liability agent Tim **s direct line by a supervisor. I have left him two messages; but he has not returned my calls. I will update this review soon.

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

Does a good job of washing the dishes, but the dish rack is of poor configuration. The dishes tend to end up at a 30+ degree angles to the vertical and this limits the capacity of the machine. But it looks good and performs well so no serious complaints.

My LG top loader is the biggest piece of crap Ive ever owned. Sometimes it takes literally all day to finish one load. Just last night it filled up 6 times after me manually balancing the clothes. There have been times Ive put sopping wet clothes in my dryer because I get so sick of the endless cycles. I hate this washer and cant even sell it cause Id feel like a dirtbag handing it over to someone else. High efficiency my butt. Do yourself a favor and NEVER waste your money on an LG washing machine!

I bought an LG stainless steel tall refrigerator recently & HATE IT! The thing is ALL POCKED MARKED and DENTED, they must use tin foil to cover it in because the thing looks terrible after minimal wear, 2 older people, no kids, minimal furnishings, in a corner... what a disappointment it is to even discuss this issue with their customer service. Useless!!! I will never buy LG anything again... they make cheap, junk!

Our LG washing machine exploded and imploded in less than three years. The outside walls of the machine are bent out and the inside components fell to the bottom of the machine. The machine moved 1-2 feet away from the wall and could have hurt our dog and gone through the opposite wall if we were not home. We are on our third case type number to track this situation. The number does not work to upload the sales slip for the third time in their system.Today was my fifth call to LG and I was on hold for 14 minutes to try to resolve the systems issue and have finally given up. LG made us have a service call to have the situation assessed and did not pay for the service. LG was told that there was no way the machine could be fixed and wed sent pictures to prevent the service call. The service person called LG and told them that hes never seen such damage to an LG machine. We are now determining the best approach to resolve this issue particularly with the safety concern. We are also getting rid of LG dryer due to our concerns.

I bought an LG washer model number WT5001C in April 2012. One year, the water pump is so close to the tub that the tub knocked the water pump out of place causing it to cut into the water outlet. This resulted in water being released all over the floor. In trying to get this repaired, I discovered that LG parts are not stocked here in Dallas but at one distributor. And the best case lead time is 7 days to get the new water pump.

We purchased an LG Front Loader True Balance washing machine in MARCH 2016 from Lowes. This past week, SEPT 2016, water started leaking from underneath washer. We contacted LG directly, tried some troubleshooting to no avail. LG customer service asked that we email a picture of our receipt; we did. We called again and someone told us that the machine was made in 2014, purchased in 2016 and they will have to get back to us. Crickets. Then, we called Lowes. They seemed to be helpful but determined we live outside the service territory and they would have to send complaint back to LG. **!! We have not heard anything from anyone for 5 days now. No washing machine, 2 school-aged children, one of which has a bug and has been throwing up for the past three days, myself and my husband who will be going to work commando soon. It seems that most products today are just crap. CRAP! Not only are the products crap, but customer service, service repair procedures and overall way of doing business is dead. Off to wash vomit-soaked stuffed animals by hand. As God is my witness, we will never buy another LG product again.

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

Bought a TV in August 2020. After 3 repair attempts over 6 months, LG finally agreed to refund my money. With much effort, I packed up the TV and sent it back months ago and still havent seen my refund. Had three repair attempts on my refrigerator and its finally fixed (I guess). But were still out $750 for lost food. Now, my 27 month old dishwasher has a control problem and rusted out rack. Both controls and rack have a 5 year warranty but I have to call some appliance-fix-it place to get them to look at it. I bet I get no repair, no parts no-nothing and a lot of wasted time for this. I have $15,000 worth of LG equipment in this house and they arent the least bit interested in helping me. I wont buy another piece of equipment from them again.

I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!

I purchased a LG Refrigerator in April of 2013. In January of 2015 the unit stopped cooling. After having two technicians come out, one saying the circuit board needed replaced and the other saying there is a leak in the unit, both indicated parts and labor would be $800 per issue (not sure which to choose) and may not take care of the problem. After 11 calls to lg customer service and several online chats, they determined there is nothing they can do to help or compensate for my loss of a 2 year old $2,059 refrigerator. Lg has the worst customer service I have ever dealt with. I will never purchase another lg product!!

If only I had checked for reviews prior to my purchase. I moved to Georgia from California a little over a year ago and was so excited about getting a new washer/dryer. I went to Home Depot (its a small town, so the store selection is limited) and found what I thought was a really nice washer/dryer combo from LG. I couldnt have been more disappointed. The washer takes FOREVER - mostly because it continually rebalances the load - all to no avail. After multiple attempts the washer gives up and chimes to tell me to come and rebalance it. Now - Ive had washers before (all with agitators, which this one doesnt have) and one - sometimes two - rebalances corrects the problem... NOT with the LG - sometimes I have to rebalance 6 or 8 times in order for the load to complete the cycle. Then I have to repeat the process with the next spin. It doesnt just happen with odd weight loads or odd sized - its nearly everything. I HATE THIS WASHER. DONT BUY ONE!!!

I purchased this LG LSXS26386 refrigerator new from Home Depot in June 2016. Shortly after it was delivered, the refrigerator door had to be replaced because the door in door wouldnt stay closed. Now in October 2017, I am having another issue with this refrigerator. It has begun to make a buzzing sound each time the motor is running. After calling LG, they said, through smart technology of my refrigerator, that the error code SBS-ERDS (defrosting system) will require a repair. They offered me a charge of $425 (1 year) or $338 (1 time) repair. I cant believe this! After only 17 months of usage, this piece of garbage refrigerator is already costing me more money. Do not waste your money on this refrigerator or any other product LG is trying to sell!

I just wanted to write and tell you that I will never buy an LG appliance again. Had a refrigerator for 10 years and all of a sudden the compressor breaks and it’s $800 to fix it. They said the warranty ran out 6 months ago. Bought the matching stove with it 10 years ago and I’ve already had to have it serviced twice. Bought a flat screen for my wall and that broke after 5 years. You do nothing to help your customers and it’s impossible to get a hold of anyone. Horrible company!!

LG LFC22770ST french door refrigerator - Have this fridge 3 months and the refrigerator is not cold. The freezer is frosting. Contacted LG and I spoke to a tech who is ordering a part without even seeing the unit. So well see but no excuse for this!

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

My washing machine worked perfectly fine until LG decided to do their famous recall fix.... in which they insisted that we have done or our warranty would be null and void. What they should have said is, “We know you bought this top of the line washing machine, and it works fine but throw it in the trash bc when we send someone out to do this mandatory update, it will NOT work at all!!!!! Sign me up for any class action suit against them.... I have a family of 7 and a washing machine that is not functioning is not an option!!!!

Purchased brand new suite of stainless steel Kitchen appliance in December 2013, including LG French Door refrigerator Model# LFX31925ST/06, Inverter Dishwasher and thankfully NOT an LG wall oven from HHGregg Electronics. While first I must say the salespersons selling these appliance were not very knowledgeable or helpful. For if they were, they NEVER should have recommended LG appliances. This is my first issue. Secondly, the appliances look great and flashy, but the craftsmanship is less than sub-par as experienced on both the refrigerator and the dishwasher (dish dirtier as I refer to it). Had one service call on dishwasher within 6 months of buying, but service never alleviated the actual problem: The dishes do not get clean at even the strongest settings, and it takes over 2 hours on the short cycle.Finally the refrigerator and most of these are all likely deficient, compressor fan freezing, severe loud noises, and drawers breaking in freezer with normal use. MY conclusion (as I will not go into the NIGHTMARE of getting it repaired because this is an ongoing problem that no repair can fix), a consumer RECALL needs to made on these, as many people who are out of warranty are stuck with a 2000-3500.00 refrigerator that is worthless. Also, a CLASS ACTION SUIT SHOULD initiated as there was one against SAMSUNG in 2010, and LG is firmly aware of all these issues. MY hope is that either the US Consumer Bureau or an independent law firm reviews this immediately. Also I thank all those who take the time to place this information online too. If only I had read this BEFORE I purchased units. However I see some of the most recent reviews deal the freezer compressor and the EXTREME headache (not to say loss of food) that this has caused many. Life is NOT GOOD for the buyers of these products, but I am sure IT IS for the stockholders or LG Corporation. MY goal now is to get the seller of these product to REPLACE THEM and not with LG products either.

I purchased my LTC19340SW refrigerator in April of 2012. It has had no less than 6 service calls for the same reason; the bottom will stop cooling after a while. The customer service representative extended my warranty because of so many issues. I am very frustrated with having to constantly have the unit repaired, tossing out food and missing work. When looking for refrigerators, do not consider this brand or at the very least do not buy this model. This company should be embarrassed for selling such an inferior product.

We purchased our LG washing machine 11/18 from Best Buy. We opted at the time to not get the extended warranty, since in our 50 yrs of marriage, this was only our 4th set... After washing clothes last weekend, I noticed that the agitator was not attached. I called my repairman, thinking that somehow the agitator had disengaged from the transmission, and it would be s simple fix. What he found was a broken transmission shaft... The broken part being the size of my little finger, completely broken in half! The cost to repair $300. We launder approx. 7 loads of clothes/ week, none of them being very large.. How did this happen!! CR gave this machine a good rating, I call it a piece of junk! This will be the last LG product that I will purchase.

Life is not good with this LG refrigerator model LFX31925ST/00. We never have any ice. The icemaker had been replaced 3 times in 2 years. Even it works, it is not enough ice for a single person let alone a family. We are lucky enough that we purchased the extended warranty, but that doesnt help the fact that we are inconvenienced all the time with doing without ice for days on end calling repair, staying on hold, waiting for parts from FedEx, then waiting for repair men. Contacted LG... who does not care to say the least. I was told to deal with the puerile I bought warranty from because their year was up.

We bought set of front loader. Weve had nothing but problem. There is always something happens with them. It costs so much to have them fix. I wish I knew about the problems with these.

My LG electric range touch pad does not always work. Most often it is when I press Bake (350 degree light comes on) and then Start.... and nothing happens!!!! I move my finger all around the area and it wont start. So then I press Clear and voila, no problem; that works just fine!!! In over two years of ownership, this has happened at least a dozen times. Eventually it will work, but there is no rhyme or reason why!!!

Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Lets start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasnt been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now lets move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You cant see it unless the door is open or the light is on but they are there and shouldnt be unless there is a problem with the door/glass seals..NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldnt wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...dont buy column. Do not purchase an LG range!

LG Direct Drive Balance Washing Machine is the Pits! I purchased my washer and dryer in the Spring of 2015. Here it is the Summer of 2016 and I am having problems with the washer. It takes me a week to finish a load of laundry. I keep getting a UL code. The clothes do not come out clean. They come out more wrinkled after the washer. Not very pleased. Real waste of $3000.00. Customer service could care less. Says washer is out of warranty. Evidently there is a problem because of all the complaints. If you buy this machine you better get a really good extended warranty. Never again.

I like that the features are easy to use. The refrigerator helps a lot. It does more than my last one did and is more stable. My whole family loves it and I dont know why I would do if I had the old one still til this day. All features are great and it was within my budget and we really needed it. The last one is just so old and is about to finally break on us but this one isnt and we will have it for at least 6 years. The LG brand is the best refrigerator. I also like Samsung but LG is more popular and has the better reviews and the most likes so I see why people recommend it and Im glad I got it for the family. It was the best decision I ever made for a the best price I could ever get it oils really awesome in my house.

Cannot get to anyone to help me. Have done all of the online help with error codes on this $3000.00 fridge but wont work!!! Try to get help online and now want to charge me to DX for myself? Cannot even find a service person within 75 miles to help! NOT GOOD!

My LG refrigerator started making a different sound about 3 months ago. Now, my LG refrigerators compressor died at 3.5 years old, with all of the contents spoiled and lost. Its been going on 2 weeks to get LGs attention on this matter. This is so un-American to have a refrigerator manufacturer NOT back up their product! Model LFXS27466S. My service technician is all ready to repair it, but processing the authorization letter from LG is stagnant. It appears that obstructing progress with excuses is common from LG, making consumers so frustrated that they give up.My refrigerator is not one of the 60 models mentioned in the class action lawsuit settlement regarding LGs refrigerator issues, but it suffered the same demise. Paul, my service technician mentioned that LGs faulty design causes undue and uneven pressures inside the split-coil system that ultimately ruins the compressor prematurely. $650 labor, $325 parts, $400 in lost/spoiled food from fridge and freezer. Still waiting for a repair. Very disappointed in LG refrigerators, their repair process and support.

I want you all to know that the LG model LFX 30766S we bought in the 2nd half of 2015 stopped cooling and the compressor is shot. We are waiting for service to repair and expect, based on the call with the service center will cost a minimum of $300 just for the visit and they indicate that they may have to order parts... We will see but we are still waiting for 4 days for service. Ill keep you posted but this Made in Korea was over $2300 and didnt last 1 year and a half. We still dont know if parts are under warranty... Keep tuned and stay away from LG refrigerators.

LG top load washer model WT1101CW purchased from Home Depot March 2014. Washer frequently does not get even barely dirty clothes clean; sometimes it appears that parts of clothes never even got wet during the wash! Extremely disappointed in this washer.

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

My experience with LG has not been great considering that it took a month to get my French-door refrigerator fixed this summer. I got this unit because I liked the design. Its compressor went out and I called the warranty company Asurion and they kept telling me that it had to be LG alone to fix it. It took two weeks to finally get somebody to get here. The first person who came out was here for four and a half hours and he did things incorrectly. The first compressor that they put in ended up being broken itself too. So then, they had to order a whole another compressor and dryer again. Then, even though it was delivered to my house within five days, it was two weeks before I got the second technician to come and fix what the first tech did. So, not very happy at all. The techs were friendly and courteous, though. Also, whenever I called LG a couple of weeks ago when the unit was acting up, they got on it very quickly and was able to call a different company to come and work on it. So, I was happy with that. Still, since the repair the refrigerator has been off and on. I have to keep hitting my breaker and resetting my refrigerator from time to time. The panel board will lock up for no reason at all. We dont know why it does that. Also, the ice maker will stop working for a couple of days at a time and it makes noises. Then it will fix itself and go back to working. I wont buy another one.

We bought a new LG Top Load Washer and it started to leak water from the bottom. I called LG because it was under the manufacture warranty. We have had the repair people out 5x already and each time they have failed to fix the issue. I have called LG several times to explain that is has been a MONTH with no washer and that I have an immuno-compromised child that needs clean clothes. I cannot bring the clothes somewhere to do them because they could become contaminated and make my child sick. LG customer service has not been any help in resolving the issue. They continue to say that they will send the repair people out again and will not replace the machine.If the repair people could not fix it in 5 tries and a month later, then LG needs to replace the lemon of a washer they manufactured. I have a sick child and they have no consideration for that. I called Home Depot where I bought the machine and an extended warranty, but they cannot do anything because they have to wait until the manufacturers warranty runs out! I will never buy any LG products again!

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.