Our dishwasher got some problem 2 months ago. We called for help. Some technician came and changed motherboard without identifying the actual problem. We complaint again then they asked us to take the dishwasher for repair to workshop on 30th June,16 but until today they have not returned the machine yet. We called few times to LG and Best Denki but they told us waiting for parts and 2 weeks ago they said parts has come but until today dishwasher is not being delivered. Very disappointed with services. My wife having tough time since last 2 months without dishwasher.

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

LG counter defpth fridge LRFD21855ST: I have had my fridge since 2007. In the last 3 years, I have had an appliance repairman come out no less than 6 times to repair the water lines to the water dispenser/ice maker. This last time, it worked for 2 months so I have to call again. I trust my repairman (who hates LG btw). The cheap plastic parts they put in just keep breaking. For the money I spent on it, it should last longer than this.

I bought a LG front load washer, at the most, five years ago. It started making a horrible sound when it spun. My repair guy accurately referred to it as like a train. He said that the main bearing has gone out. He told me to get a Whirlpool next time. I asked him if he has seen problems with the LG washers and he said yeah, they arent lasting as long as they should. Given that I am out of work and also cannot get to a laundromat, purchasing a washing machine is not something I look forward to doing. So we are going to keep using it until it completely freezes up. I am extremely disappointed in LG and just hope the LG dryer will continue to function.

I do not understand how your company can recall a washing machine, put a part in the machine and it is still not fixed but yet your company calls it completed. I am not able to wash my childrens winter coats, raincoats, sporting clothing, bathroom rugs, and everything else that has water proofing including my sons, who is in a crib, mattress bed. I dont understand how your company can call it fixed. I am very disappointed with your company and unless I get resolution to this problem, I will be going to the Attorney General in NYS. I plan also to spread the word regarding the lack of customer satisfaction I received from your company. This is awful to do to customers who made good money for a product. Now, I have to go to a Laundromat to wash my clothes. Does that make sense to anyone who has bought a washer???

My top load washer blew up inside after using the machine for 5 years without an issue. I had registered the product and never received notice that the company had recalled the model I purchased. When I filed my recall claim LG had all my customer information, including my purchase price and old maiden name, but refused to process my recall until I could provide my own receipt. I went through days of searching and calling Home Depot and complained three times to call representatives that its unfair I have to jump through all these hoops when they already know the selling price to reimburse me for. They stated You have to reconfirm the price and prove thats what we owe you.Ive been without a washer for three weeks now and am out a hundred dollars in laundry costs. As well as $300 in lost clothes when the washing machine blew up and caught on fire inside. LG refuses to acknowledge these costs and the time Ive spent toting laundry all over. The nearest laundromat is 20 miles from my house. Simply refunding me my purchase price is a slap in the face after all Ive been through because of this machine literally blowing up and catching fire inside. My house smelled like electrical fire for almost a full two weeks.

I have an LG smooth top self cleaning convection oven range. It is just one year old. After self cleaning the oven last night, the inside of the door, and window have a black film on them. This does not wipe off. I called LG, and they sent me cleaning instructions and told me to use oven cleaner! If this doesnt work, I will have to replace the door, but its not covered because it is one year old! I also purchased the extended coverage at Home Depot, BIG MISTAKE! Oh, thats not covered, only functionality items! I said, well, the self cleaning didnt function properly, and burned my oven door! They replied, oh, but the oven still works!!! Are you KIDDING me? Does anyone have any idea how to get this black film off of my oven door and window???

Bought LRE3083ST three days ago. I have an in home bakery so I need a top of the line oven. I thought LG had great quality ranges then come to find out that they are advertising and marketing all of their ranges as a true convection. None of the Rangers are true convections. None of them have the third element behind the fan. After calling the corporate executive offices in Alabama I was told that they would file my complaint to the appropriate people but dont count on anything being done.I tried to use the range for the first time by placing a few breads in the oven on the first try and then a few pies on the second try. The bread on the top rack got completely burnt and the bottoms were all in the bottom rack of breads. The top of the breads were Raw and the bottoms were burnt. Thinking that this was a defective range I had the store where I purchased it from bring me out another range. Three days later and three ranges later the same thing was happening.When I called LG today to let them know that half of my products were wrong and not baking correctly and the other half of my products were burning they said to me since youre using the oven to make items for customers we are now going to void your warranty. Why are you voiding my warranty I asked. Teresa the corporate executive explain to me that Im using my oven for commercial purposes. I told her it doesnt matter where the oven is located. First off its located in my house. She told me even though the oven is located at my house if I am putting items into the oven and then turning around and selling them that then voids my warranty. Although that is stated no where on their website nor in their owners manual. I was then told that if I wanted to obtain legal action to go ahead. Their attorneys are much more qualified and they have more money than I do so good luck.I tried filing a complaint with the attorney generals office and the Better Business Bureau but unfortunately because their corporate office is located in Korea and not in the United States I am stuck in the water. So I have an oven that is brand-new only two days old and I am stuck with it. Nothing I can do. The store wont take it back & LG wont cover it so Im now out a ton of money.Updated on 12/16/2015: Purchased an LG LRE3083 Electric Range 1 Month ago. After only 2 days the range was not working. LG sent out a repairman who was at my house on 3 separate occasions. After replacing computer circuit boards, relay boards and harnesses, the unit still wasnt working. Repair guy got on phone with LG tech support who informed us that this unit was deemed unrepairable. This unit is a flawed design. Repairman was told to put that into his notes and send it in. After two additional weeks I finally went out and purchased another range thinking LG was in the process of refunding me and taking this out of my home. I get a call yesterday from LG Executive Services informing me that the claim was denied and there will be no refund. I now have a $1,200 range sitting in my kitchen collecting dust. After looking at reviews about this range I found that numerous people have been complaining of the same issue. I cant afford to take this to court so I guess Im out Just like everyone else. You cant even file a complaint to the Attorney General because the corporation is located in Korea.

Our 2.5 year LG LSX526326S refrigerator stopped working this morning. Its blowing barely cool air and not keeping food cold... I am pretty sure we only had a 2 year warranty and spent just under $2000 for the refrigerator back in December 2014... Very disappointing.

Bought our LG refrigerator in Jan 2016 and in February 2018 the compressor died. 2 after our warranty expired. Lowes extended the warranty to have someone come look and that is when they discovered it was the compressor and it was replaced. July 2019 and it seems to be going bad again. Food in the freezer is not keeping frozen. We are so disappointed in the product after spending 2500. I would expect to not have had any of this happen in just 3 years. Would never buy another again.

The knobs were cracked and broken and we were unable to turn the gas all the way off. The repairman said he smelled gas when he entered my house. He ordered three new knobs. I then called LG at 800-243-0000 and told them that I had just read all the complaints about the range knobs, and how upset I am to learn that LG was doing nothing about the problem. I was then told that LG has a new replacement knob that they will send me free of charge. Five new knobs. No charge. I then asked why they were not notifying their consumers. No answer. I hope this will help someone else.

Happy with the way it performs. It is just every year, this being year 4, I have had to have a service technician come out and replace the whole pump assembly. The dishwasher starts squealing during the whole wash cycle. Not much at first, but after about a month of running almost everyday, it goes to constant. The noise is quite annoying. Like I said today is the 4th time I am having service for this issue. Thank goodness they offer the extended warranty. I will keep purchasing as long as they offer it. But seriously after purchasing a 800 dishwasher, I am still spending 100 for the extended warranty every year.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

LG front loading washer and dryer - I am very disappointed with these machines. As with everyone else who has written a review, my towels smell terrible. The door has to be left open and I must clean the washer frequently. I have been very dissatisfied with LG product.

I will never ever buy another LG product of any kind. I purchased my washing machine almost five years ago and have been fighting with it ever since. At ok never point I discovered that the machine had actually been recalled. The machine was known to vibrate across the floor. The techs have been out numerous times but when Home Depot called they said they were only out twice, once a no power issue. They are so misinformed. I had the motherboard replaced and other issues. Now if I wash a quilt the machine stops and flashes. Then when I put it on Spin Only it shoots out water!! So I am left with soggy blankets. I am so furious and disappointed. They should have designated this a lemon four years ago. I think someone needs to instigate a class-action lawsuit against LG. Why are we putting up with this??? I plan to have my lawyer look into this. The techs are coming again on Friday. They will say the same nonsense. I will tell them it is time to sue.

We purchased a French door LG refrigerator in Mar 2016. It was delivered and installed in Aug 2016. On Jun 15, 2018 the compressor went out. After an hour on the phone with LG customer service and contacting 12 different LG authorized repair people, none offered Saturday service. We finally found a local guy, willing to work on an LG refrigerator (MANY appliance repair people state on the home page of their website that they DO NOT SERVICE LG REFRIGERATORS or their outgoing VM gives this information). Within seconds of having the freezer torn apart, he confirmed that the compressor was out. We then spent the next two weeks, while on vacation, speaking with LG customer service and the repair person to TRY to get action towards a compressor replacement part before we got home. We arrived home to no compressor part and after ANOTHER call to LG customer service, found out that our claim had inexplicably been closed! WTH? I then barfed all over the LG USA Electronics Facebook page when the social media rep was able to get more information than 7 calls over two weeks with LG customer service had yielded. LG offered to pay for the part and the labor. Problem is NO LOCAL REPAIR PEOPLE ARE WILLING TO WORK WITH LG because they PAY SO LITTLE and this job will apparently take ALL DAY. So LG recommends this repair person who is an HOUR AWAY. It has now been two more weeks (yes, a whole month without a refrigerator or freezer in the heat of California summer) and STILL NO CALL that our repair is imminent. So today we call LG Customer Service again to find out the parts were delivered to the authorized LG repair person on Friday, July 13th and it is our responsibility to work it out with the repair person. To say that I am FURIOUS is an understatement. I want LG refrigerators BANNED from sale in California because of faulty manufacturing and beyond horrific customer service. LG is committing fraud. We did our research before buying this refrigerator. LG refrigerators received favorable reviews. BUT NOT SINCE WE BOUGHT OURS. LG apparently made a good product when the manufacturing was in S Korea or Mexico. Since moving their manufacturing to China, however, we are in the MAJORITY of people complaining about the shoddy piece of junk LG refrigerators now are. I want our refrigerator repaired so I can get rid of it and purchase a quality KitchenAid or Whirlpool refrigerator. WILL NEVER BUY ANYTHING LG AGAIN AFTER THIS EXPERIENCE!!!

Bought new LG electric range in 2016. Installed summer of 2017. Stopped working November 4 2017. Called LG. Under warranty. Took 2 weeks to get a service person out. He said it was the control board and ordered parts. Parts took 2 weeks to come in. Service person said they would install on Nov. 30. December 8- still my stove is not working. Called LG. They said sorry we have to wait for the repairperson to do their job. Give it 3 more days. Beyond frustrated-it is impossible and expensive to feed my family of 6 without a functioning oven. Additionally LG said they had escalated my case and then closed it without actually talking to me. Incredibly poor customer service. I will never buy another LG appliance. Unfortunately my house is currently full of them. Hope they keep working.

We purchased the LG1443KDS at the end of 2011. The machine vibrated so badly it would travel the length of the utility floor and destroyed the large rubber drum seal. The repair technician advised the retailer to replace the machine, that was subsequently done. The replacement washing machine has displayed the same characteristics on a number of occasions other than destroying the drum seal. The noise from this appliance is on a par to pneumatic drill being used indoors, and could quite easily injure a small child or animal when the violent motions take place, lifting it clear of where it is situated.We also contacted LG directly regarding our concerns, but were merely brushed off. Absolutely no interest in their customers or appliance aftercare. This washing machine was extremely expensive, but is the worst appliance we have ever owned. This is the first ever LG appliance and is DEFINITELY our last. Purchase junk from this manufacturer at your peril.

I have owned LG dishwasher and front loading washing machine for approximately 4 years. We have had two issues which require service. Upon calling the LG service number, we were given a list of certified repair services. All of the certified service technicians are over an hour away and refuse to travel this far. This is laughable given that we live in the Metropolitan NY area - only three services centers to service 10 million people? Really? The individual who answered my call at LG was arrogant and uncaring and had no idea New York City was that big - wow. Finally, I got an independent service tech who was lovely and said LG is the absolute worst company to work with for parts replacement. I will never ever buy an LG appliance again.

This expensive appliance is a total waste of my money. Thought I was buying top-of-the-line washer, so spent a bit more. My laundry comes out with obvious dirty marks on it, which must be mold being slung onto the fabric. I dont have confidence that anything is really clean. I have had black streaks on white slacks, sheets, blouses, etc. It is disgusting. I have to hand-wash these marks out the best I can; dont always come clean. Have also thrown out 2 full sets of towels due to looking so nasty & dingy. They do NOT come clean. Also have had problems with the balance, where the machine will not spin out the water with 7 minutes left in the cycle. It keeps adding more water, trying to weigh the load, but cannot spin. Wind up having to pull dripping wet clothes out, finish rinsing the best I can in the bathtub, try to hand-wring these heavy items, and let the dryer run way too hard to dry them. Dont ever buy an LG front-load washing machine. Got this in January 2010; it was manufactured 11/10/2009. It is a piece of JUNK!

Since day 1, Ive been sorry that I bought this pair. My washer finally stopped spinning and made a weird noise today. We thought it was OK after cleaning out the filter last week. It worked for a few days after that and now stopped again. It doesnt clean clothes all that well & sometimes doesnt spin the water out enough. The dryer makes thumping noises when it spins and doesnt always dry the clothes well. Sometimes I have to leave the clothes overnight on chairs to finish drying. The set was expensive & not as good as the Maytag washer I gave away. Id never again buy anything from LG.

I order a part (freezer fan) for my refrigerator (7 years old) on 10-21-16 and is in manufacturer backorder until according to LG, 12-31-16. After several calls to LG customer service (first call answered from Philippines) without answers. Today I call LG parts. They transfer me to east coast parts authorized store (NOT LG) and they gave me the 12-31-16 date. When I ask why take too long she said because the refrigerator is old and they do not stock parts from discontinued models. Sears sold 750 of this failing fans. That means they have a quality problem with the product and should have stock to resolve the inconvenience. Recommendation STAY AWAY FROM LG PRODUCTS.

I am writing you today regarding my LG3036-ST Gas range that I purchased from Best Buy earlier this year. Recently, while using my stove for the first time the top oven caught fire and the broiler would not shut off. This malfunction resulted in the fire department coming to my home to put out the fire and disconnect the stove. This was the second range that we had been given by LG, the first did not work upon arrival (3 of the burners did not work and the top oven would not turn on). Prior to buying my range, researched extensively for the best product for my limited funds and settled on the LG3036-ST. While I was disappointed that the first range did not work, I was horrified that the second malfunctioned and caught fire. Following the fire, we contacted Best Buy about getting a technician to look at the Range and to replace or fix it. Best Buy sent a representative who looked at the stove and decided that it did indeed malfunction and needed to be replaced. The tech even stated in his report that it was not a grease fire but was caused by a malfunction. As the range is under warranty from LG, Best Buy is requiring a return authorization number. So we began calling their customer service hotline to obtain this number. Our first contact was a call center employee who took our information and said that someone would contact us in 5 days. It was very frustrating that we had to wait 5 days to even TALK to someone who could potentially help us. Finally we spoke to someone at LG who forwarded us along to various departments and more equally unhelpful people. I think we have spoken to 6 or 7 people at this point, with each of them telling me that they couldnt issue a return authorization number but maybe the next person could. We are now heading into our third week of dealing with some of the most incompetent customer service I have ever encountered. The person we are now dealing with, Cindy ** at executive services, has stated to us that we need to obtain a fire report that shows it is a faulty valve that caused the fire. So, I took time off of work (which cost me money) and went to the fire station who then told me that in our city (Chattanooga, TN) they are not allowed to state cause of damage unless it is an arson investigation, which this is not. Their report is so broad, it simply states fire in the kitchen. After relaying this information back to **, she then told us that your technical department believes that the fire is a grease fire and not due to your products failure. They think this off of pictures taken by my wife on HER CELLPHONE. They are directly contradicting the actual repairman who has seen the oven in person based off pictures on a cellphone of the exterior of the stove. After a few days of stalling, LG agreed to return the stove yesterday June 19th only to rescind their offer today June 20th after their techs looked at the cellphone picture again. They literally took the word of a tech behind a computer in Korea over a tech who physically came to our house and diagnosed the problem. I realized in that moment that LG has no intention of helping us and are only seeking to further their corporate bottom-line. We have been more than patient as their customer service department has stalled, passed the responsibility and blatantly lied about the cause of the fire. There have been no apologies for our situation, no efforts to help and no basic human decency. To say that I am frustrated is a huge understatement. In building our home, we also purchased a few whirlpool appliances, two of which had a few small issues. Rather than give us the run-around, like your company has done, Whirlpool responded quickly and had a service person at our home within 24 hours who not only fixed the problem but went above and beyond in helping us. I was so pleased I have encouraged my friends and family to purchase Whirlpool products and I will continue doing so in the future. In direct contrast is the service LG has provided. I will never purchase an LG product again, I will also discourage everyone I know within my sphere of influence against purchasing LG products.

My LG LFX31945ST French door fridge is 4 years old. It stopped cooling 2 weeks ago. A Sears LG licensed repairman gave us an estimate of $877 to replace the evaporator & main control board & was honest enough to tell me it wasnt worth fixing because we would continue to have issues with it. Lesson learned! Never buy LG!!!

My washer has developed crack in back of stainless steel tub and now snags my clothes and has some rust on tub. Any repair suggestions? Worst purchase I have made.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

The LG Warranty Dept is pathetic to put it bluntly. We purchased the extended warranty from Lowes Canada on a 3 Appliance Extended Warranty Package. But trying to get warranty service on an LG LFX25778ST French Door Fridge has been ridiculous. Of course, the call center is in the Philippines and they read off of a script. They said there are 2 service providers in my area. I spoke to the first company and they would decline compressor calls from LG? The second company said they are not accepting calls from LG because of past issues??? The CSR in the Philippines had no solution as it was not on his script. What a joke!!! So now Im left scrambling trying to get a repair of the fridge.LG you should be ashamed of yourselves and I warn everyone out there to look at other manufacturers. As well, Im not done with LG and Lowes as of yet. One of these two companies will be reimbursing me for this sham/scam and paying me back for all monies owed. Be it product, the so-called extended warranty charge and all legal fees. I hope everyone reading this heeds the warning. Thanks.

LXF28968ST - My fridge stop working after 9 months. LG sent factory trained Tech. First he objected that why I am using degree C instead of degree F, then he advised me that my freezer temp should be -18 C instead of -17 C. He did not check inside fridge temp with any thermometer. When I told LG, they said he has experience. Shame on LG customer service. How much doctor has experience, but still they check every patients temp with thermometer.

I purchased my LG Washing Machine about 2 years ago. The UE light comes on during the rinsing cycle. It was repaired with a new part which lasted about a month and the light is back. It does not spin the water completely from the clothes. I am very frustrated each time I have to do laundry. Shame on LG for making such a poor product.

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

I am very dissatisfied that this new range panel is malfunctioning after LESS than 6 months of use. The light button will not work and on one of the front eyes the eye button will only go on High and will not go cooler. The oven will not turn on. Very poor quality product.

I am unhappy with the washer because it doesn’t allow you to choose water temperature or usage. Clothes don’t get completely get submerged in water and are not thoroughly rinsed and therefore cause rashes. The hoses did not hold up and caused floor damage from leaking.

We upgraded our entire kitchen with LG appliances. This may end up being a deadly mistake. I am paranoid we are not going to wake up some morning. The knobs on the gas range are UNSAFE. It only takes a slight bump for either the gas to come on or the burners ignite. I cant believe LG has not done a recall on these ranges. I ordered child proof gas safety knobs to put on, but the LG knobs are too big. LG I beg you correct this before someone dies.

I purchased my LG dishwasher on april 11, 2015. I did not purchase an extended warranty as LG was supposed to be a high end appliance company and felt the product would not require service right away. However, I was wrong. One week after my 1 year purchase date, the dishwasher had an oe error code flashing one morning, which I did not know what that meant. So I continue to use it and instead of running at night while sleeping I decided to run before we went to bed. The dishwasher when first starting had a loud grinding noise, which sounded like it was trying to take off and start flying.I went online to find that this is a problem with the dishwasher and the company does not back their warranty. I started a chat at 8:38 to resolve the issue and remained on the chat until 10:52, with no resolution. I then called the company direct. Spoke with a rep and a supervisor, both of which informed me my dishwasher had no warranty. Only after I had to contact Sears, get a duplicate receipt, upload it to them and they reviewed it. Since I got a discount on my dishwasher due to the door having had swirl marks on the front it voided any extended warranty. Therefore, I like many others will have to pay a serviceman to come repair my dishwasher that I purchased just over a year ago. I would tell anyone looking for any type of appliance. Do not buy LG anything!!! Their customer service is awful and their warranty is ridiculous.Update 5/13/16: I received from LG names and numbers of authorized repairman in our area. Called their repairman, was told by them Oh, maam, you are not in my service area. So, therefore, I have no one to service my dishwasher.

We have an LG refrigerator that is 2 years old. The ice maker stopped working in early April 2020. The compressor & fridge cooling ability stopped on 4/24. We have received nothing but the runaround. 1 certified repair place did a COVID diagnosis by phone & confirmed that it was the compressor, but said they would not come out until I had approval codes directly from LG. Jumped thru lots of good including uploading receipts to prove purchase date, amount paid, etc. Waited 12 days for the only repair service for warranty work & the guy showed up in my home with my elderly Mother & my Grandson with no mask or gloves for COVID precautions & did diagnosis only to confirm what our approval codes said. But, he doesnt travel with parts. Ordered them expedited to ship to our house & he said to call 800# if they came in early as first open appointment was another 11 days away. They came the next day, but when I called they said I had earliest time already. 2 days before the appointment, I got a text notifying me that I had a new appointment on 6/3 instead of 5/16. Avoid A&E (Sears). They have no help. Supervisors have been supposedly expedited to try a return at Best Buy, but thats been 2+ weeks. Do not Buy or Settle for a replacement LG product. They should be out of business. Selling & repairing known & continuing Compressor issues. Join the class action suit.

The Lint Catcher has a chipped end piece on one side and the casing that holds it is chipped as well. The clothes get caught on both of the chipped pieces and stretch, tear and break off depending on what the clothing item is.

I purchased a Top Load LG HE washer in Nov 2013. It replaced a 27 year old Kenmore that I never put a dime into repairing. I cried the day that washer died. It has been two years of hell with this machine. UE are the letters now that make me want to throw a two year old tantrum. I have literally seen these two letters on the front panel of this washer more times than I can count. I am now keeping a log of every load and how many times the UE appears before I can actually get a load done. It is usually a minimum of 2. Every part that can possibly be replaced has been done.I have one final repair man coming in a week. He just needs to say that at this point the washer is unrepairable and I will get a replacement. It doesnt matter what type of load I do, sheets, towels, jeans, every one will be UE. If I could take a sledgehammer to it I would. My question now is who is making a decent washing machine that doesnt cost a fortune? I think we need to go back to the old style of set your wash level, temp and what type if load. I want to tell my machine what to do and not the other way around.Im so tired of taking all day to do one load of wash. My old machine would take 25 minutes top. A cotton normal cycle with fabric softener takes 1 hour and 11 minutes in this machine, really??? LG, go back to the drawing board and give your customers a machine that we can say good thing about and not turn grown women into raging lunatics who just want to throw a tantrum every time they do a load of laundry!

Purchased our LG refrigerator 2015. Water has dropped from the water dispenser since day one! A month ago they replaced the compressor and it still is having issues - we can’t put groceries away without losing coldness in the freezer - we can’t clean it without losing coldness in the freezer to the point the ice pops go soft. We are so frustrated with this product - our last fridge last 20 years old. It never had an issue. We are EXTREMELY dissatisfied with this product and would never suggest it to anyone - oh and did I mention we had to lose a day of pay for someone to come and fix it???? Beware of the compressor issue obviously from every review.

Bought French Door fridge with ice and water dispenser about 18 months ago. Had minor problems, but were able to solve them. Today, at 5pm when my service provider is gone until Monday morning, the refrigerator started to emit a burning rubber/Teflon-like smell along with a chemical smell that is sort of sweet. Hard to describe, but it has given me a headache. We pulled the fridge out from its niche and dusted the vents, which we do every couple of months anyway. The smell is still there but it seems to have abated because we opened the windows (its 20 degrees outside so now I have a headache AND I am freezing). According to the door panel, the temperature in both freezer and fridge is constant and not dropping or rising, so that is good.Does anyone have similar experiences and do you know what it might be? I was able to get hold of someone from the company I bought it from - I bought an extended warranty from them - and he said he had no idea what it could be and hes never heard of anything like that on an LG. Said that it might be dust or dog hair - NOPE. I am afraid to leave it plugged in when we go to bed. Anyone have any suggestions?

I purchased both LG washer and dryer in February 2009. I have been having problems with stinky clothes and mildewed foul smelling towels. I have tried all of the recommendations provided by this so-called company (LG), however, nothing works. I cant leave the door open on the washer. I have small children. Running the washer on the sanitary cycle with only bleach or only vinegar or only ammonia doesnt solve the smelly problem. My 11-year old has asthma and everybody knows asthma and mold dont mix. I am very disappointed with you, LG. Shame on you!

We have an LG Inverter Direct Drive top loader washing machine with the large tub. I love it and it cleans to my satisfaction. It even has the clean tub selection. It senses the amount of laundry and puts in water to match. My husband thinks the water bill is less. My one little problem is I am short and sometimes I have to reach way down to pick up little items on the bottom and if that is the only complaint I have I am well satisfied and extremely happy with the machine.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

I have an LG dishwasher, stove, refrig and microwave in my kitchen. The stove, I love... The frig, I like. The microwave really works well. The only thing I would like to have that it dont is a quick min button. My other unit that was the button that we used 9 times out of 10. The dishwasher on the other hand, I have hate for. First of all, it never gets my dishes clean. It takes 2 hours to run and it doesnt get any of the dishes clean in that time. (JUST AN FYI... THE ENERGY SAVERS IS NOT ENERGY SAVING FOR THE CONSUMER... MIGHT WANNA DO A LITTLE RESEARCH ON THAT ONE) BUT ANYWAY...The LG dishwasher dont even rinse the dish soap off its own door. It is by far the worst dishwasher that I have ever had and I really dont have time to do dishes, thats why I have a dishwasher. My LG dishwasher has a lovely chime and thats all its good for. I have stuck a slice of cardboard in there with my dishes to see if it would even get wet... It had a few spots on it and it was a little damp from the high humidity during the disinfecting cycle (that by the way is so hot that I have had a couple of ceramic cups crack in half from the extreme heat). Second... be careful if you have one of these LG dishwashers because I opened it and let the door fall to its resting place so I could load it and the handle landed on the top of my foot and I had a large hematoma that turned black and blue covering the entire top of my foot for weeks from having it land on my foot. I thought it was broke to be honest.The thing is Im grown and life is hard enough to deal with manufacturers taking advantage of consumers by selling them products that dont work at all. Surely they did test on these and knew that they were unable to clean dishes. The thing is I use to love LG. Ive had several of their flat screens and of course I did my entire kitchen in LG... But for them to know that they made a shoddy product and not do right by the people that supported them by replacing the metal chimney boxes they sold us instead of dishwashers makes me sad... Ive spent months of my hard earned income on their products and to be swindled like this by them makes me so sad that even though I love their other products, I wont be supporting their company brand any longer. Its a warning... If you want clean dishes, do your kitchen with another brand!

I hate my LG washing machine... it smells and there is water that accumulates in the rubber gasket and black mold! I think the problem is the horizontal drum... The water does not drain properly. I never heard of buying a product to clean your wash machine... That pretty much saying there are issues! The dryer also sucks! It shuts off before clothes are dry... So if youre not home to restart.. They smell! The dryer also seems to take a long time to dry. Who would think that products would decline in quality... With all this technology we have today!!! I want my old fashion washer and dryer back!!!!

I have all LG products. Fridge ice maker went out 3 times in a year then 4th time at 18 months. So no ice maker the last year or so. Now today I lost my microwave (lmhm2237st). Just stopped working at 18 months old. LG said pay for an extended warranty for like $360 when the microwave is only like $400. This is by far the worst company I have ever dealt with. My GE honestly last 16 years. My LG a little over a year. What a scam. I will never buy a LG again in my life.

I purchased LG washer and dryer (WM8100HVA, DLGX8101V) at the end of November 2019. On Dec 7 I called LG warranty center and report problem with Dryer. Because Covid 19 the past two weeks I was not able to contact LG center. When I was able connected somebody on the line (person from Philippines) inform me my warranty expire a few day ago and they can send tech ($ 125 charge in advance no refundable for evaluation and the tech will quote the final cost of the repair). Is this is the LG policy to respond to customer during this Covid 19 when we try protect each others? (I dont wanted tech coming to my house and get infected.) After simple troubleshooting I realize the problem is electronic board EBR 765 195 14 which I ordered at Searsparts.com for $ 152. I see online customers review. This is a systematic problem with these types of LG dryer. The electronic boards are creating issues. Is the LG planning to recall this product?

I purchased my LG dryer in September 2014 and here we are in December 2017 and guess what... Not drying my clothes because there is no heat!!! I also purchased an extended warranty from HHGregg when I purchased this dryer (and LG washer) and guess what... HHGregg is no longer in business. Do not buy LG products, they stink and for that matter, so does Frigidaire, because I purchased a new refrigerator from them 7 years ago and within the first year I had 3 service calls because the ice maker was not working properly... And to this day, still does not. Unbelievable.

The microwave is very easy to use and installed, love the way it looks. Has a very up to date style to it. It works very well, heats the food or beverage up very evenly. Love the color of the front glass window.

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

I have had the LG HE machine for approximately 2 years. When I first got it, I called LG because the machine wasnt getting all of my clothes wet and certainly not clean. They smelled dirty when they came out. The repairman said that the machine was working properly and proceeded to completely fill the tub to prove it to me. I have since found that the only way to get a full tub of water to cover my large loads is to run the washer on Bulky Bedding with Heavy Soil Level. (Nice trick for the repairman to use). How much longer will LG (I dont know about other so called HE makers) be allowed to dupe the public into buying these machines? I bought it to save energy and water. I care about our overuse of the earths resources in fact I am one of those who still hangs clothes outside on my clothes line. As soon as we can save enough money, we will dump this machine.

I just used my A/C for a week. I heard a loud noise coming from outside and smelled electrical burning. I turned it off and tried it again - loud noise from outside the unit and burning smell. I turned the unit off. I was scared the unit was going to catch my house on fire. I called LG to have them service it. I already had the date and time and company they were sending. Then the customer service guy informed me the warranty had already expired 6 days ago. Really! This company could not honor it - after buying a refrigerator and stove from them. I am really disappointed with them. Let’s see if I buy another product from LG or even recommend them to my family are friends.

I purchase this microwave for $116.00 at Home Depot. It is 3 days over the 1 year manufacturer warranty and last night it started sparking and there are burnt spots on the inside! Only 2 people have ever used this appliance, its been kept clean and properly used. I will never buy an LG again!!

My girlfriend redid her kitchen 2 years ago. She bought LG fridge and LG gas stove last year. We smelt gas after turning off the stove top then notice it was still on. The plastic on the back side of the knob had cracked so it wouldnt turn the gas all the way off even though it showed it should be off. She called customer service and made her pay for a brand new knob. The stove at the time was just over a year old. Now another knob is cracked so she will have to buy another knob. They are not cheap and this is a major safety hazard esp. if you have kids and youre not home. There should be a recall on these knobs and shouldnt cost the consumer to fix the defect in the manufacturing problem!!!!

Sealed system on 18 month old LG refrigerator (LFXS30766D-01) failed. It was under warranty, but LG has been unable to find anyone in our area to service our refrigerator. It has been over 3 weeks now. They have passed the buck to someone else to try to find someone to service it. Nothing has been done. I have spent hours on the phone trying to find someone to fix it. One LG approved company came to diagnose the issue, charging $100 and stating they were unable to fix the problem and good luck finding someone - no-one around here wants to work on these refrigerators. LG is NOT standing behind their warranty and is not fixing nor reimbursing for their failed product.

I took delivery of my LDF7551ST on 4/4/2013 from a Home Depot appliance delivery agent! The first OE error MESSAGE CAME 2 weeks later. Downloaded app, diagnosed issue, wash, rinse, repeat a minimum of every other month. LG absolutely NO help. Will be taking out and buying a Bosche. NEVER ANOTHER LG APPLIANCE as the refrigerator delivered the same day has some problems too!!!

We purchased an LG lsxs26326s side by side refrigerator (as well as a microwave, oven & dishwasher as we remodeled our kitchen) in April 2015. On Dec 16, 2016 it had stopped cooling. Fortunately, we have a 20+ yr old Kenmore in the basement we were able to move all the food to. Had our own repairman come out Sunday to see what the problem was. Determined the compressor in our ONE AND A HALF YEAR OLD refrigerator had gone out. Now, this part has a TEN YEAR warranty through LG (hm, maybe that should have told us something) HOWEVER, only the PART is covered NOT labor. Sunday night I call LG Service and after a very long and frustrating discussion with someone who barely spoke English, I was informed a Letter of Authorization would be sent by email to our repairman so he could order the part. I requested a rush on that letter as it was a week until Christmas & we had family coming from out of town. Monday, no letter. Tuesday, still no letter. I call again Tuesday night and am informed they tried calling the repairman and got no answer or return call (I know this is a lie as I spoke with them that day to confirm contact from LG). At this point, I demand to have the matter escalated and to speak to a manager. I get put on hold for a while and FINALLY get a manager, whom I might add speaks English clearly (YAY). She proceeds to tell me something completely different than I was told by the previous two reps. Stating they have to talk to the tech while they are at the refrigerator and able to guide them through what to check. THEN, once diagnosed as the compressor the letter of authorization would be sent so the tech could order the part, which would take 3-5 DAYS to receive!!!Now, I am getting angry. She tells me they had available techs on the 20th, 21st & that day (22nd) so I could have just had their tech come out and diagnose it and they would have had the compressor the next day. I told her there was no way in hell I was paying THEIR techs an arm & a leg to fix the refrigerator I purchased a YEAR & HALF ago when my guy was only charging me $60/hr!!! Her response was simply OH. Finally, she send the letter of authorization by email while still on the phone with me. Wednesday morning, I call my tech & they have the email (THANK GOD). They order the part. Thankfully, it comes on Thursday and our guy comes out that evening to replace it. Now, a month later, we are having problems with the ice maker not making ice. UGH!!! I wish we would have just gone with different appliances. I will NEVER EVER EVER purchase another LG product. Purchasing these appliances has literally been a nightmare. They should have paid us to take them for what we have been through with all these appliances!

My LG refrigerator was purchased less than 5 years ago and it’s now non-operational. On 6/29/2013, everything was fine. About 12 noon, and returning from our weekly grocery shopping, we discovered that the lighting in the refrigerator was no longer working. We then noticed moisture all around the top of the doors and upon further checking, discovered the refrigerator was no longer working. It is over 80 humid degrees outside and a Saturday. It is our belief that the circuit board needs to be replaced. There were no signs whatsoever that something might be going wrong. It is my understanding that LG refrigerators should only be worked on by an LG trained repair person. We are not very happy.

Purchased fridge 1/1/2016. After 3 months we had to have it repaired because ice was forming on fan, they also had to evacuate the system and add freon. Took a few weeks for that repair. At 7 months old it stopped cooling (compressor went bad). Lost $250 worth of food. We had to use one of their authorized servicers due to the warranty and it took 2 weeks for a repair. Almost 3 years to the day after having replaced the compressor, it went bad again. The part is covered, labor is not. It will cost me $300+ for the repair and another $200+ for spoiled food. I should not be spending this kind of money to repair a $3000 refrigerator after only 3 years and 7 months. I have read numerous reviews and this is a very common issue. There have been several class action lawsuits and apparently LG is aware of the subpar performance of this appliance, yet still sells it.

I purchased LG front load machine in June 2012, since then I am very unhappy and not at all satisfied with the cleaning of the machine. I have many LG products at my home and had no bad experience with any of them but since the day I purchased the front load LG machine, I regret the decision of buying LG product. In the span of 2 years of purchase of machine, I have called customer services on several occasions for help and few of your technician have visited my place as well. I did whatever was advised to me by your technicians, I am still not satisfied with the cleaning and the machine functioning. My sister and mother are using the same model of machine and they are highly satisfied but when they came to my place and washed clothes in my machine, even they found a problem in my machine cleaning which your technicians are unable to find. I feel as if I have been sold a LG product with false promises which is classified as mis-selling. I think customer satisfaction should be the priority of every brand rather than selling products. I, as a customer, feel as if I have been cheated. I need my machine to be replaced or else I will make sure to take this matter further. Thanks.

If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.

This washing machine (LG WT1101CW) blew me away when they delivered it. The controls are up front so you dont have to reach back to set them. I put quilts and towels to wash and it remained balanced which was a problem with my old washer. It is very quiet and spin dries so fast that the clothes almost feel dry. What a washer. LG customer service told me if I ever have a problem call a certain number and put the phone next to the washer and it will diagnose the problem from signals from the washer.

I bought this washer from Conns 2 years ago along with the matching dryer. I bought it on the recommendation of my nephew who had the set. I guess he never used it otherwise he wouldnt have recommended it to me or 2 of my sisters or he flat out hates us. My 2 sisters have already sold off the washer for cheap on craigslist and bought GE products; I will be doing it the same thing soon.This POS gets off balance even when during a Tub Clean which is done when the washer is empty. It can take hours to complete a load as you have to babysit it to make sure you wont get the UE code; when that happens it will fill the washer with water and try again, over and over. When I can get a load to go through a cycle completely without an error code I feel like I have won a prize. I do know that the best way to get a load to complete is to fill that sucker up! Small loads will continually go off balance until you reach the breaking point of pulling out most of the wet load and spinning it out by sections. Ive done this too many times to count but I wont wash baby clothes with the regular laundry.Oh yeah, when the machine had to refill and refill with water, the detergent and softener dispensers get filled with water even after the load has completed so when you go to do another load and pour the product in, it releases into the load immediately as its full of water. I now have to check that the drawer is empty before adding in the detergent, if not then I have to shake and open and shut the drawer rapidly to clear out the excess water.If you have small children be aware that they can climb in the drum and if they have accidentally turned it on and closed the lid, they are going for a ride! My 7 year old daughter and her friend did this to scare me only it backfired on them, the machine started despite the fact I had the child lock enabled. The lid would not open even after being unplugged, the mechanism jammed. We had to break the lid to get the girls out before they suffocated. Needless to say they were the ones scared beyond belief and mostly unhurt except some scratches and bruises. The drum is HUGE, 2 kids fit in there along with half a load of laundry! LG replaced the lid and said they would work on the child lock aspect and get back to me but I havent heard a thing from them.I dont think it cleans well either, Ive pulled out crib sheets and they still have spit up on them which is gross. Because of the way the drum agitates, items usually end up balled up or tangled together so not everything gets cleaned. On every load I usually set it to the soak cycle so I know everything is getting wet; when I forget is when I find stains that should have come out. Buy any other brand than this one, Im buying a GE even though they are loud machines. This is a quiet machine, you dont even notice that its refilled the washer in the rinse cycle for the past four hours straight as the UE signal doesnt always come on.

Options were priority #1 but cost vs options was a big consideration. Loved the steam dryer feature but wasnt a fan of the track record that front loading washers have with having to be cleaned regularly. However, thats been a minimal issue since we purchased them two years ago. Brand reputation and capacity is a plus as we have 2 kids and very busy schedules. Our need is to do large loads fast. So far thats been the result. Regular repair and low quality construction would be instant turn-offs for my wife and I. But we likely wouldnt look at anything that would fall into those categories anyway. We have the two red LG front loading washer and dryer set with the steam dry option. Were able to load the washer up with large amounts of clothes regularly and wash them quickly, and we actually saw a drop in our water bill after we brought them home. We opted against the pedestals, but were reconsidering that thought as they are a little short for a guy who is 63 and does his own washing. So far, not a single major issue.

Purchased an LG LMV1813ST/02 microwave on 26 June 2013 for about $250. This over the stove model stopped heating on 9 Nov 2015. The warranty was 1 year, except magnetron that was 10 years. Contacted LG and went through steps to restart MV. Was then told it needed a tech to repair it. I was given two local authorized LG shops. One did not work on microwaves, and the other wanted a bench charge of $95 plus parts and labor to fix it even though I dismounted it and brought it to their facility! It is almost cheaper to buy another microwave. I equipped my home with all LG products. I hope they did a better job on the washer, dryer, dishwasher, and stove. I am sorry I went with LG.

As others who have previously reviewed this product/item, I am extremely disappointed in its function during the spin cycle. It never fails that I must attend to the machine during spin cycles to either re-adjust the wash or take everything out and put it all back in in some manner that seems balanced. Ive never encountered this problem before with other washing machines. Since the LG television I bought was excellent, I figured the same would apply to their washing machines or any of their products. Was I ever mistaken. I will never buy any of their products unless they make vast improvements. Now Im at the point where I must buy yet another washing machine. But I will do my homework this time and purchase one that has high performance ratings. And I will certainly tell anyone and everyone who ever discusses washing machines to avoid LG. My final statement and question to the LG corporation is: Do you even care?

Recd LG washer on Feb 07 from Lg warehouse. Around 4 PM Complaint to HD (we purchase from Cambridge store). On Feb 08 that washer front door is leaking. When we spoke to LG they ask us to troubleshoot the washer by doing a tub cycle. We question why we should be doing all this when in fact its a brand new washer which came directly from your warehouse, (CSR are horrible and rude). LG then said they will send a tech out to look at it. We cant have it replace since their policy is complaint must be file with 48 hrs. Our complaint was file with 24 hours. Today is Mar 03 and I still have a leaking washer. LG service are extremely Poor. Products are Inferior. Will never purchase or recommend LG appliance. Dont waste your money. Life is Grief. Thats what LG motto should be.

Hello to all. YET ANOTHER customer affected by this garbage LG is allowed to sell in the USA. I purchased in 2011 so Im out of warranty but the parts are still covered. Well it took 5 weeks to get a part sent. LG authorized tech came in with a $1,000 bill and a little Google search proves they are bad parts. Leaking freon leaking water that generated a sheet of ice under freezer trays amongst a kitchen floor destroyed by 1 product. Terrible quality products.

We purchased a top load LG Wave Force about 5 years ago. For the past few years, I have noticed brown flakes on my clothes, especially white ones that I need to hang dry. The multiple times I have called LG to complain about the brown flakes on my clothes, they said no one has complained about such flakes. I had a repair guy come out and he took the metal piece out from the inside of the washer. The underside was so disgusting with nasty brown slime. He said there is no way to get the drum out without dismantling the entire washing machine, which he did not recommend. I scrubbed the metal piece he removed and took a soft brush to the underside of the barrel through the inside of the washer. I was never able to get all of the gunk out but it did get better. Now it is back to how it was before with nasty gunk again. I clean the washer every week with Lemi-Shine. I have tried everything. I hate this washer. It has ruined so many of my clothes with brown gunk stains. And the fact that LG says no one has ever complained about this issue is a lie. Two of my best friends have the same issue. I hate hate hate this washer and LG for not keeping track of the people reporting the EXACT same issue I am having. Do NOT buy this washer or the Kenmore version of it.

After just over two years, both refrigerator & freezer stopped cooling. Our utility company provides Appliance Protection service, however, after waiting a month, the technician informed me that it is the compressor. When we purchased dry ice to save our frozen foods, I told the merchant about my problem. He told me at least a dozen people with LG or Samsung refrigerators had the same problem. The problem seems to be a common issue.

Purchased an LG refrigerator in 2016. Failed in 2018, compressor replaced, with another one of the same compressors that continue to fail. Why not create a better compressor that doesnt fail? They know theres a problem and they sold a lot of refrigerators. Well, here it is 2019 and the compressor failed again. Warn everyone you can the LG Refrigerators are horrible. We purchased our LG Refrigerator at Best Buy and got an extended warranty until May 2021. When we tried to call there Warranty Service, we were disconnected at least 6 times using the menu system. Disconnected twice when we went straight to the Warranty Service Operator. Horrible Service!

This washer has many bad issues. I purchased it 1 year ago. Most annoying is the soap dispenser rarely works. Sometimes it doesnt dispense other times it dispenses only a little and lately only when the cycles done and I open the door it dispenses. The drying cycle never ever has dried the dishes. Water puddles on top of glassware and bowls constantly. I always have to dry the dishes. The adjustable racks are most annoying, as they dont stay where you adjust them and I spend too much time bent down adjusting them as they collapse again. The filter that you have to remove and clean all the time is a pain. This overprice dishwasher was the biggest mistake. It has turned me sour on LG appliances as I purchased a LG fridge at the same time, which is a whole other complaint. Stay away from LG!

Waited all day for repairman - and he cancelled and didnt get around to notifying me. All this to repair a 3-year-old fridge that has been nothing but problems. LG appliances and service suck! Buyer beware.

Will never invest in an LG product of any kind! Bought one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs with a local authorized technician. He calls LG and they tell him its hardware (user interface board), not software (which clearly it was). Minimum repair cost, $285 (included the $85 service call).I call LG to explain why it’s the software and should be under warranty. LG’s Customer Service agrees it could be electronics and will dispatch their factory technician for $125 plus and a minimum labor charge of $65 (but up to $175) if its covered under warranty. Unlike the local technician’s $85 service fee, LG’s service fee of $125 is not applied towards repairs. I explained that I could buy a new dishwasher (NOT an LG) for what I would spend in repairs and my previous $300 dishwasher lasted 10 years…what’s wrong with their product(s)?

I bought my LG Electric range just over a year ago. We knew the front knobs were very sensitive but didnt realize how bad until it my husband was cleaning the kitchen, set the Ninja on the stovetop while cleaning the island. Seems he leaned against the knobs and 2 turned on. He went out to empty the trash and by the time he got back in, we had fire. Both Ninja and Range were burned beyond repair. Our new backsplash will have to be repaired. Well need to repaint some. But no one was hurt. No pets hurt. I immediately, naively wrote to the President of LG. Nothing. Tried again a couple days later. I did receive a phone call from a Sheena Turner in Alabama with the title of President Liaison/Voice of Customer. She said she could send someone out but needed the serial #. Theres NO SERIAL NUMBER on the range. Isnt that convenient?Both my husband and I have gone over the range several times. Ive taken pictures and sent to her to prove theres no serial number. Thats when she stopped communicating. So, oh well. She cant help. So like the rest of their customers with this problem, Im just screwed and they dont care. Then I visited Consumer Affairs to see if we were the only ones with this problem. Apparently allot of us have the same problem. So I sat down, copied and pasted to Word every review that pertained to the knobs, back 4 years, 52 bad/frustrated reviews. Ive printed out and will write a letter to Home Depot, Lowes, Best Buy and The Consumer Product Safety Commission with copies of the 16 pages of reviews I have. This will be sent USPS certified mail to each with return receipt to make sure each received.I want to be sure each of the retail stores know they are selling dangerous products and the CPSC surely needs to take a look at this. Maybe nothing will come of it, but these stores need to be put on notice and when something bad does finally happen and sadly it will. contact me. Ill have proof they were notified. For me, Im tossing the range. I wont have it in my house and its damaged anyway. My last email to Ms. Sheena (she hasnt returned an email since I told her I cant find a serial number on my range). How are you going to feel when someone dies in a fire caused by an LG range. You work for this company. Are you going to be able to look yourself in the mirror? No response. Here are pictures of my Ninja and Range after the fire.

The FREEZER FAILED after buying brand new after only 6 months!!! All my freezer food was ruined!!! Fridge still working.

Bought LG appliances for our new home a year ago; love the refrigerator & stove, but hate the dishwasher! I too, wish I had researched this website before purchasing. The dishwasher does get bad odors occasionally, & my husband checked the filter in it, but it was clean. I put a cup of vinegar in a wash cycle of dishes & it went away. The reason there was no food in the filter is because we thoroughly rinse, almost wash, the dishes before we run it 1-2 times a week! Very disappointed in the cleansing of the dishes! If a knife had mayo on it when put into the dishwasher, even a small amount, its still on there when it comes out! Doesnt clean coffee stains out of cups, either. I would never buy another LG Dishwasher or recommend it! It is very quiet, but I would trade the noise, for clean dishes! No other problems so far!

I purchased my LG washing machine 1 1/2 years ago. It is a model WT1101CW. It is constantly saying its unbalanced and has rattled my bathroom floor apart. The tiles are now badly cracked. Not only that, but in the last several months it has developed an issue where it cant run for more than a minute or two at a time without giving me the UE (unbalanced) error code. I called the LG recall line after seeing that some similar LG machines have been recalled for the same issues, but was told that based on my machines serial number, my machine isnt one of those recalled. I was then transferred to customer service who again told me to make sure that the machine is level. The machine is perfectly level. I have cleaned the tub often, and also tried unplugging it and pressing start and pause as LGs customer service department has also suggested.I was also told by their customer service department that I could try adding a cycle option such as add fabric softener to increase the amount of water in the tub. Since it only has water in it during the tub clean cycle when it also gives an unbalance signal every few minutes, this isnt going to help. It also defeats the purpose of the machine being energy efficient. Today I have spent 9 1/2 hours so far doing a tub clean with just vinegar as they suggested. Every minute or two it gives me the unbalance error code and I have had to restart it. It still has water in it and hasnt finished. It is now 8:30 pm and I started it at 9 am this morning.I just called LGs customer service department for the 6th time in the last few days and was told that since my 1 1/2 year old machine is out of warranty, it will cost a minimum of $299 for a service call! When I objected to the exorbitant price, the representative offered to let me pay with three easy payments. I can buy a new machine for not much more than that. I am 60 years old and have to say that this is the WORST washing machine I have ever owned, and the WORST customer service I have ever received. Also, I believe this model machine needs to be recalled as well. There is definitely an issue with it, and I see from the other complaints on here that I am not the only one having problems with this model. WORST PRODUCT AND WORST CUSTOMER SERVICE EVER!!!

I purchased this LG fridge in 2014 and was very pleased with it till this past week when it has been nothing but an issue. Out of the blue it completely lost all power, no lights, no display panel, no fans or compressor. We had to throw all all the food that we had purchased for the holidays. I called LG customer support and was very disappointed, as all they could do was ask me to try another outlet and then try to charge me $125 just to have someone come look at it. They recommended a local service that was approved by them, so I called and scheduled an appointment. They came out and replaced the PCB and the power came back and the fridge and freezer appeared to be working fine.After 48 hrs the Fridge still had power but everything thawed out and all the ice melted making a mess in the fridge and on the floor. Not to mention, the second batch of food that had to be thrown out because we filled the fridge after 24 hrs when it appeared to be working. When I called customer support, they were zero help and told me I had to deal with the repair service that made the repair. Of course it was a weekend so I had wait another two days. When I got in touch with the repair company they told me that if it was a sealed system or compressor issue, they could diagnose it but were not authorized to repair it. So basically I wasted my money, because the repair company that LG told me to call is not authorized to make the repair.When I called LG customer service back, all they told me was that they could schedule another LG repair person to come out, which I would have to pay another $125 for, to diagnose and make the repairs. I complained about having to pay another fee when if they referred me to the correct repair service to begin with, I wouldnt have had to pay the second fee. Their response was just that they were sorry and there wasnt anything they could do. After complaining and continuing to ask to speak to someone else I was put on hold and when they came back, they told me all they could do was file a formal complaint to upper management about the incorrect referral but I was assured there was no guarantee anything would happen or that I would even receive a followup call to resolve the complaint.I was very upset to find out that this seems to be a common issue with these LG fridges. A quick search on the internet and speaking to the repair service, they see multiple calls a week on these LG Fridges due to bad PCB and or compressor failures. It is nice that LG warranties the compressor for 10 yrs, however its, disturbing that they all seem to fail before 10 yrs and the warranty doesnt cover the labor or help with the hardship and loss of money as a result of the fridge failing to work.The worst part of the experience has been the support from LG. Im not a qualified technician but Im pretty handy and can diagnose most problems. When talking with LG customer support they have zero interest in hearing the symptoms and the troubleshooting that has been done to try to work through the issue. As soon as they are done with their pre-determined check list of questions, they quickly rush you off the phone to schedule a repair man to come out which of course they charge you for.

The LG washer is not working and its displaying the LE sign again. This is the second time in the last six months that I have had to have this 18-month-old washer repaired.

Dirty dishes!! This is what I have been dealing with since I purchased my new top of the line LG dishwasher. It was the most expensive LG dishwasher on the floor. Purchased kitchen full of LG products which were high dollar products in order to get the best!! However, not so. There is a residue that is sitting on the bottom which is even present after I ran the empty dishwasher with a dishwasher cleaning agent. Water also sitting in the bottom. I have contacted LG twice and spent approximately one hour on the phone with a technician. Still not cleaning properly. LG refusing to cover the cost of sending a technician to my home. No future LG products in my home!! LG does not take care of its customers.

We purchased out LG four-door three years ago from Home Depot. We purchased the 5-year HD Protection Plan (issued through a company called Asurion). The compressor began failing last November, and since January, we’ve had repairmen in our home four times and are scheduled for a fifth visit next week. The first company they sent out spent over a week replacing the compressor, only to have it fail within a couple of days. When they returned a few days later, they spent an entire day repairing the issue, and claimed it was the most difficult repair they’ve had to attempt. We were without a functioning fridge for three weeks while we waited for appointments and replacement parts. The fix lasted a short time before failing again and this time it’s been a comedy of errors getting anyone to even look at it. LG tells us to call Home Depot/Asurion, HD/Asurion says its LG’s problem. LG sends a repairman from Sears who says it can’t be repaired and he’ll let LG know, a week later HD calls to see if we’re happy with the resolution. I explain there’s been no resolution, and am promised a phone call from LG within 48 hours. ... Four days go by, we can’t get ahold of anyone. We have to threaten legal action to get a return call, which essentially puts the onus on LG. Asurion explains that LG has taken over the process that our protection plan normally handled and basically they can only ask us if our issue was resolved. At this point we’re offered a loaner fridge, but none is unavailable, so we’re sent a $100 gift card toward the purchase of a mini fridge. I’m desperate for any kind of refrigeration in my kitchen, so we go to Home Depot, only to discover they don’t sell any mini fridge for less than $120. I am beyond frustrated at this point. I shouldn’t have to spend any more money. We’ve lost hundreds of dollars in food, hours of time on prepared meals, etc.) After the first failure, I’ve been afraid to put our bulk meat in the freezer, rightly so, because I’m afraid the fridge will fail again. So Last week we had a fourth visit from a repair tech, who said our fridge can’t be repaired, and because we’ve been told by LG that the repair tech must call them directly, we asked him to make the call in our presence. He spent 30 minutes on hold before being disconnected, and my husband spent 90 minutes on hold before he gave up. LG repeatedly claims they aren’t getting any information from Asurion or their repairmen. Our claim rep from Asurion returned my call the following day and conferenced in a rep from LG, who basically said he couldn’t help me before transferring me to someone from ‘executive services’ who reviewed my case, said she was sorry, and scheduled another repair visit. She described the convoluted process that needs to occur before they’ll replace my fridge, but wouldn’t give me any of the phone numbers that Sears needs to call, and Sears has no idea what we’re talking about when we tell them they need to call LG (although so far they’ve been willing to accommodate us). We’ll see what happens on Monday when repairman #5 shows up. Every repair guy we’ve spoken to says all they do all day is go around and evaluate failed LG compressors. We finally broke down and purchased a new refrigerator in the meantime, and the sales associate also said he always discourages people from purchasing LGs because everyone he’s sold in the last 4 years has failed and LG is terrible about replacing them. So, to sum up, LG sells garbage, doesn’t care, and won’t help when they can’t be repaired. And so far, the Home Depot protection plan hasn’t done much to protect my purchase. This has been a nightmare and if I could afford to write off the thousands of dollars I’ve spent on a trash fridge and wasted food, I would do it, because LG is killing my sanity.

I purchased this refrigerator on 12/07/2018. From day one the ice maker did not work. Upon contact with LG they scheduled repair. First company failed to show twice. Ice make replaced twice. No fix. Then they required a second company to come. Again ice make replaced along with hoses and finally they sent a brand new door. Still the ice maker does not work. Today This repair company contacted the technical center to disclose it was not repairable. Tenth appointment. It is now August 12th, 2019 and I do not have this problem repaired. Beyond frustrated. You do not spend this type of money to have something not function. I would love to understand how this is good customer service.

I purchased a LG washing machine from PC Richards in July 2013. Water started leaking from the bottom of machine. I called PC Richards repair service. 1st technician came out and said he had to order part. 2nd Technician came out two weeks later. He ran the washing machine through a cycle and no water came out. He said nothing was wrong with it, that I must be overloading the washer. I explained to him that it wasnt being overloaded and that the 1st technician ran the cycle and he saw the water coming out, that is why he ordered the part. 2nd technician refused to change any parts because he was convinced I was overloading the machine. He left without doing anything.I washed clothes when he left. Same thing happened, water all over the place. I called service center and complained that 2nd technician didnt do anything. Service center kept telling me they would call me back, that didnt happen. I called again to speak to supervisor. He tells me I have to wait till 12/10 for another technician to come back to my house. LG washers are horrible and PC Richards service center is horrible. I do not recommend either one.

LG handled the entire situation most impressively. The refrigerator was serviced by a very experienced, professional young man and is indeed back in working order as of today. I am hoping that once I have it placed back in my kitchen that it will be in service for years to come, as I really do like this refrigerator. Thank you LG for investing your time and renewing my trust.

I was hesitant on purchasing another LG Range because 6 years ago I filed a lawsuit against them for advertising their specific electric range as a true convection with sabbath mode when in fact it was not. We won the lawsuit due to LG falsely advertising their product. This leads up to yesterday when I decided to give them a try again. Figuring they learned their lesson, I purchased their LRE3194BS. They (LG) claims on their website as well as on every website that sells this range (Best Buy is where I purchased) that it is in fact a True convection (3rd heating element behind the fan). After it was delivered yesterday I opened up the owners manual and it stating it is NOT a true convection. When I called LG customer service to find out exactly what was going on and to ask what the difference was with their True Convection & their new Pro Bake Convection, the representatives could not tell me the difference. They then connected me to the corporate USA office in Alabama where a representative answered the phone. I explained not only my concern but also brought up the lawsuit 6 yrs prior and she stated this unit was NOT true convection. I asked about their webpage and the info they provide to retailers and she simply stated she has no idea who is responsible for putting correct and valid info online. I said this is just like years ago and youre falsely advertising your ranges again. She then Hung Up on me. Hopefully another attorney will pick up a new case against them.

I liked the pricing as well as the features that this refrigerator had to offer. And it fit conveniently in the space provided. I liked the fact that it had an automatice ice maker along with purified water. I liked the freezer space and also space for the vegetables and fruits as well as the meats. There were no features that I disliked about this refrigerator other than it didnt process ice quick enough for me and especially when I had company over for outings.

I purchased an LG refrigerator, model lfx31925st at Home Depot on 9-24-11. Ive been having problems with it quite often. I called LG many times once they sent their technician to check it out but he did nothing. I was not home at the time but my wife was. As Im typing this, the refrigerator is not cooling. I lost all my stuff. It was the most expensive refrigerator at Home Depot. Do not buy LG.

I am only submitting review to hopefully help someone who may have gone thru the nightmare I have been thru the past 2 years since I purchased my LG True Balance Ha washing machine. The first year I had this machine I would get a UE Code on the machine occasionally! I would readjust clothes and finally get the machine to spin. It got worse and worse over the next year up until the point I would quit washing clothes and my husband would take over where he would use his level and make sure the tub was level so the clothes would spin. My washer is in the basement so he would get missing for awhile and I knew he was waiting on the washer to spin, because if you dont wait the machine would fill up and try to rebalance its load (what is smart about that). I have called the helpful customer service only to be told it would cost $90 for a service tech!My husband would get frustrated and I would take over and so it went! Today for the first time I washed 4 or 5 loads of clothes without 1 error! Actually it has gotten better over the last month. What did I do? I stopped using commercial liquid soap! I found a recipe on Pinterest. My theory is the soap gums up and throws the computer off. I hope this helps someone who felt as though they we going insane as I was. With all this said I will never buy another LG product as they do not stand behind their products or they would admit this washer is a piece of junk and recall all that was sold.

I bought a 4 door LG refrigerator. Its a French door on top with 2 freeze drawers in the bottom. I paid about $50 more to get a counter depth which is fantastic for the space in my modular home with an air vent in front of the space. This model has plenty of space in the refrigerator compartment. It looks like changing the water filter will be easy and convenient.It does have a drawer at the bottom which is nice but it would have been a better design if it would slide out when only one door is open on the refrigerator. You have to have both doors open to utilize the space. The same with the right side drawer that holds produce. You cant get it open all the way before the left edge hits the center strip of the left side French door. I have only had it a month so will have to do another review after 5 years. This LG is a replacement for a 4 1/2 year Samsung that had constant problems with the ice maker freezing up.. I Will never buy Samsung products again. Their Customer Service is atrocious.

We bought an LG refrigerator because of the size. My wife wanted to go with GE. I convinced her to go with LG. We had multiple issues with the icemaker and then finally within 2 years, the motherboard went bad. It would have cost $500 to fix. We decided to buy a GE for $800 and had not had any issues. I contacted LG saying that their product required multiple repairs and they refused to cover the work. Lastly, we wrote a letter of complaint stating that not only were we disappointed with their product and response, but we have found mounting complaints that were tarnishing their image. Their response was Sorry for your difficulty, but one bad item does not reflect on their image. It does with us. Never buy an LG product. They are garbage.

We had our 7 year old Lg fridge die on us. We were offered a rebate if we bought another LG fridge which we accepted. The new fridge did not work but LG would not accept this for several weeks so we were without full use of our new product. After much hassle we finally received a new fridge in Aug. 2014. We have not received the rebate and are told each time that we call (speaking to a service rep in Panama) that the check is in the mail and we will have it in a few days. This is going on for the last 4 to 5 weeks. Our original rep, Mohinee **, quit taking our calls and will not respond to emails from us. We asked if we could speak to someone in Canada to see if our check has actually been mailed and were refused access to a Canadian rep. We then called information for LG electronics Canada and were given the number 416 743 7575. We have made 3 calls and no one answers at that number. LG certainly has our number and our money. I would not buy another LG product if I was paid to. Customer service is terrible and their products just dont last and are faulty at the very beginning.

I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.

We bought a new LG refrigerator from Lowes a little over two years ago. The freezer quit freezing. We called, paid their set fee for repairs and set the appointment, a week out. They came, diagnosed compressor issue. They had to order it. It finally came. We called again. Another couple of weeks before they came to install. They said to give it a few days to work. Its still not working and they cant come until Monday -- over two weeks after the new compressor was installed. And now the refrigerator portion is not cooling. Each time we call, they merely say Im sorry. We have been homeowners for over 25 years and have never had appliance issues. DO NOT BUY AN LG!!! I wish I had known. I wont make the mistake again. Substandard appliance and substandard service.

On 10/12/2015 we purchased a 46 LG 30 CF 4 DR Refrigerator from Sears. It was delivered and set up around the 21st of the same month. Once set up we noticed scratches in both doors and a couple weeks later were replaced. Because we were having things completed in kitchen, it was unplugged and not used till the beginning of January 2016 at which point everything was fine with this $3000.00 plus refrigerator. On September 1st we got home from work and opened the refrigerator and noticed that everything in there was hot. So being a holiday weekend, we waited till Monday to call Sears where it was purchased to have a repair person come to fix it. A week later the man came and said it was the compressor and he would have to order the parts. Sounds good until we are told it would be close to three weeks to get the parts. OK so we wait the night before the repair man is to come we call and ask him if he received the compressor as we had not. He calls the parts place and they are having trouble finding the parts and it will be another 3 to 4 weeks to get the part in if they even come in. At this point we have been without a working refrigerator for 3 weeks and have been told it could be another month. So we were so mad that we called LG directly and explained what had happened and was told by a customer service rep if we got our receipt showing when we purchased it they would replace it. Ok on the phone for hours getting everything they need the next day we scan everything to them and are told it is our problem and they will not help us. That was a 1 year and 10 month old item. We explained that it was not used until 4 months after we purchased it. However they did not care. LG has the rudest people that I have ever had the pleasure of dealing with. We also went back to Sears and was told they could not help us either as they have to wait on the parts and they are not sure when they will get them. Ok so you go out and purchase an appliance and it is not to last over 1 year? This is crazy. All the reviews that I have read also say that it is the compressor that is the problem so at this point no one can help any of us with this problem. This does not seem too fair. Also, the stores that are selling the LG products knowing that there are all of these complaints and service calls for the same thing. How can companies still sell these items that only work for a year or two and then tell you you’re on your own. LG is not standing by their products and this is very sad that they are allow to get away with this. If this was a car dealer there would be recalls and the problem would be fixed for free, why is LG allow to get away with this and do this to honest working people. We are asking for help from LG and would appreciate hearing from someone who cares about Customer Service not selling poor products and then telling us they can’t help.

I purchased my LG French Door Refrigerator in August of 2013. It worked great until earlier this week when it completely stopped cooling after only 2 1/2 years of use. I called LG and was sent to an overseas call center where someone reading from a script was quick to inform me that the 1 year warranty of my $2,000 appliance had expired. Not only did they not make any effort to help me, all they did was provide the names of two non-local companies who could service my appliance at my expense. I called the companies who would not travel to my home. I called LG back and they told me to find a repair person myself because they have no authorized repair people in my area. I did find a repair person to look at it and it was determined to be a sealed system failure which would be covered under my limited parts warranty. I called LG back and they have no one in my area that will work on a sealed system failure on their product. I have a completely useless product and no one to fix it. I paid $2000 for a refrigerator and I am storing my groceries in a cooler in my garage. I have never received such horrible customer service and I would strongly caution anyone considering an LG appliance to NOT do it! I will NEVER do business with this company again.

I purchased a LG refrigerator model LFXS25623S/00 in 2017. Refrigerator & freezer stopped working end of May 2020. Have been battling with LG for over a month. Last week they sent out a repairman that said it’s the compressor but he can’t fix it because it is under warranty?!? I have been given 2 case numbers because I am being sent from dept to dept with no resolution. I am bedridden due to terminal illness, my caregivers are having to bring ice every day to keep some of my meds cool and are having to bring in my meals because I lost all of my meats and no refrigerator working now to replace lost food. I’m only asking for my refrigerator to be repaired but apparently that is too daunting of a task for LG.When I call in I am put on hold to be transferred and then the call drops. This has happened numerous times. I received an email saying my case is now being turned over to the Defective Returns Dept. It has been 5 days and still no word from that Dept. I purchased this refrigerator thinking I was getting a high quality refrigerator and paid the high quality price but I am definitely not getting high quality customer service. Obviously with all the compressor issues LG knows there is a problem and should be prepared to offer resolutions in a more timely manner.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, its pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldnt imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

I have an LG WT4801CW washer that was purchased from Home Depot just four months ago and the washer just quit during a wash cycle and with the lid locked, you cannot remove the clothes. Naturally, the LG tech gave me a reference number and a service center contact to call. The only problem is that its Friday evening and the service center will not be open until Monday. I would not recommend this product to anyone else. Based on other reviews, it seems that LG is aware of the problem as it is not a single situation issue. I will plan on replacing this unit after the one year warranty period is up.

I just purchased my LG double oven range one month ago. Cleaned the cooktop as required by manufacturer. Razored off the food stuck on as by manufacturing specs. A stuck on piece of rice being scraped off by the razor provided with the range caused a chip in the glass. The rice and a piece of glass top came off together. LG states this is not covered under warranty and will not repair. Cleaning a stuck on piece of anything should not cause a piece of glass to come off with it. I bought 3 LG appliances at the same time and I will not buy again. I have had a glass cooktop range before. Cleaned it several times the same way never a problem. This range was over $1000. That glass top should be bulletproof as far as I’m concerned.