We purchased a brand new LG washer and dryer in May 2013. Last week the washer stopped working and gave us an OE error. After the repairman came yesterday (Tuesday), we have to wait ANOTHER week for pump that was broken. I have been to the laundromat this morning to the tune of $20 to wash and dry clothes, not to mention the time wasted sitting there. These are precisely the reasons why we wanted a reliable washer and dryer. I am buying new kitchen appliances (microwave, stove, dishwasher, and refrigerator) this summer. I WILL NOT buy LG appliance again. The reliability is terrible!!!

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

Hi! I love my LG refrigerator! It is the best refrigerator I have ever owned! The temperature in the whole refrigerator is pretty much consistent. The drawers are a nice size. Easy to find things. The freezer makes ice cubes well. The setup inside the freezer area is nice. The overall look of the refrigerator is nice! I have the French doors and many years later, the doors still line up well!! The stainless appearance is a nice color and has held up nicely! And never had anything wrong or to be fixed.

We got the fridge, due to its size and easy storage design. However, the compressor has been miserable to deal with. It failed about 36 Months in, and the warranty had us paying $250 in labor. Fast forward 18 months later, and its failed again... I cant wait to get rid of this. Its been the worst appliance weve ever owned.

When we purchased the WT5101HW Washing machine we did so because my Maytag Neptune machine (Which contributed to Maytag going bankrupt) had to be replaced. I had thought LG would be a great experience, I was wrong. Initially the machine worked well and was efficient as expected, however that did not last. My wife noted that the clothes would smell musty and the machine took a long time to finish. We cleaned the machine monthly and left the lid up when not in use and put up with the lackluster performance. Last year things became decidedly worse when frequent UE errors began to appear and the machine would fill with water to almost the top. When I contacted LG an appointment was set for a technician to repair the machine. The first visit was a software update. No effect. The 2nd visit the Stator Assembly and Rotor Assembly were replaced. No effect. The third visit the Housing Assembly, Clutch Coupling, Stator Assembly, Rotor Assembly and Pulsator Assembly were replaced. Issues persists.The fourth visit the PCB Assembly, Display was replaced at which point the service rep indicated that just about everything replaceable was replaced. The machine appeared to work ok for a short while, however still using excess quantities of water and sounding like a helicopter landing when in spin cycle. The UE errors persist. We lived with this a while and then my wife mentioned our water bill has about tripled ever since the repairs. On contacting LG again I was told they would be happy to send at our cost a service technician and that the machine was now too far out of warranty for any other recourse. The original issue was never resolved and persists.I can no longer in good conscience recommend any LG Washing Machine. I have multiple short videos on my phone of the machine filling with water in attempt to balance and with the UE flashing in the background. There is no True balance as advertised and if high efficiency means using more water and being prone to developing black mold then the machine is highly efficient, just not in cleaning, conserving water or energy.

I purchased an LG free standing electric range model LRE3193ST in Nov of 2017 at Lowes and 7 months later the oven blew up! Id been having problems with the temp since I first bought the range. I bought a thermometer to check and help regulate the heat because if I set it to 350 it would heat up to 275 and if I set it to 425 it would either go to 375 or to 500. Sometimes one side of the oven would be hotter than the other. When it blew up I heard a very loud bang. The inside of the range is completely warped and the oven paint coating is blistering off. This is now also a health risk. Im afraid to turn the oven on. I called Lowes and because it was within the first year the range was still under factory warranty they referred me to LG. And thats where the nightmares begin. It has been since July of 2018 that I have been attempting to get this range repaired. LG makes service appointments with providers who dont work in my area or are out of business. I had one provider tell me they dont repair LG products anymore. I have talked to about 6 LG supervisors from in the US and about 25 LG customer service persons from the Philippines. I have been hung up on, Ive been left on hold 56 minutes at times, one supervisor actually snapped at me. every time I talk to someone they promise to call back but never do. They give me repair order numbers, I have about 25 of them, and one supervisor went as far as to give me her email. Once I emailed her, the email was returned undelivered, when I called her back I was told no one with that name exists. I went back to Lowes hoping for some assistance and they got the same runaround. I am now in the process of contacting the attorney General Consumer Reporting and have vowed to put up as may bad revues as possible. I will never purchase another LG product again or go to a Lowes or Home Depot to purchase an appliance. LG is the worst. Dont buy it.

We purchased the LG refrigerator in September of 2016. In July of 2018. The LG failed to cool intermittently. Over the course of a week, service was sent and could not find a problem. The issue appeared to resolve spontaneously. Exactly a year later we are having the same problem. We have completed the ridiculous instructions to unplug the power for 2 hours, then wait 24-48 hours to see if cools. We can expect service in 10 days. This is unacceptable, LG knows of the poor performance of this refrigerator and has failed to take appropriate action to resolve the problems in a timely manner.

I purchased the LG 6.3 cu ft self clean oven in black stainless. 12 months in (even though I baby it and am very careful) the paint is chipping off. Now 1 month later the fan motor growls every time I use the oven. I called LG and asked if they would cover the repair simply because it is so very recently out of warranty. No. No chance. $125 to have a technician assess it and then whatever the parts and labor are to repair it. If the product is only designed to last 13 months perhaps it should be cheaper than $1100. I have used it approximately 300 times for about an hour max each time. So 300 hours of use should be all you should expect.

Bought a new LG top load washer in 2011. It started leaking after a few years then the main board burned up. Smells terrible. Not going to waste any time or money to even attempt to fix it. Hopefully I can find a better brand.

We purchased an LG top load washer and dryer set on 1/25/2012. It just completely stopped working mid-cycle yesterday, 08/06/2012, locking both pairs of my sons shoes in there. Today is the first day of school and he had to borrow a friends pair of shoes. But it gets worse when I called LG when this happened. She gave me numbers of two service people in my area, or so she thought. I called them both and they do not service my area. There is no one that services my area. I called LG back, they said they would call me back when they get a resolution and that could take 5-6 business days. I have 2 pairs of $100.00 shoes in a washer and cannot get them out. By the time I do get them out, they will probably be ruined. I should not be experiencing this problem with what I consider a brand new washer and dryer. I have 3 children and another due in 6 weeks, and my raging hormones are raging!

Customer service is horrible. Their English needs much to be desired. My unit was slow to make ice and was not dumping so they had me put my phone to the sensor. She told me I needed to change it from crushed to cubed? Say... What? Anyway found it is a early sign of compressor failure. Their first question was Why didnt you get the extended warranty. I guess they have no faith in their product, normally I have no use for those warranties. It seems like, in my case, products are programmed to self-destruct after the warranty expires. I heard some stories but when I purchased it I was told this has a different compressor it and it is not prone to failure. Home Depot lied! The fridge was 18 months old and within 2 weeks of the new compressor I lost refrigerant and I had to call service, they came out right away and repaired it.Now a week later everything was soft in the freezer again, but they cannot come out until Tuesday. It is 40 degrees in my garage, not cold enough to use as a refrigerator. I lost about 300 dollars in food since Thanksgiving. My old fridge lasted 16 years before it died, and I think it was my fault because I put it in the garage, found out later that not every fridge can be put in a cold area. So what happened to quality control in the day and age? If I was on the board of LG I could not look myself in the mirror putting out a product with this kind of problems.

I havent had this but a little over a year and it doesnt work. Ive never had a problem with my old dishwasher but decided to upgrade. I read the manual and followed all protocol. Never buy LG. Ive been on the phone for hours just to get someone out here to service it.

We bought an LG stackable washer and dryer. It was delivered today. The electric dryer doesn’t come with an electrical cord to plug into the wall so you can actually use it. No one told us that-you actually have to pay extra for the cord! I can’t believe it. If you pay $160 for installation, they include the cord but otherwise—nnnnooooooo. What will they come up with next to get their hand in your pocket? And this set is expensive to start with. Be forewarned.

I bought one of your top loading washing machines a little over 3 years ago. Why I havent complained before? I have had repair on it a couple of times, never resolved the fact it didnt cleaned my clothes. I have learned to manipulate the machine to hopefully have better results. For example, use the bulky bedding cycle to get enough water to even cover the clothes, stop the washer when it has water in it and start a new cycle. I SOAK EVERYTHING I WASH. Still it is the worst washer I have ever had. After doing some research and speaking with those that repair these washers it is the same.... they do not clean your clothes. I find it unconscionable your company can continue selling these inferior products! I had a Kenmore top loader for 24 years, at the point they never made a part again I had to replace it. I so wish I would have found another top loader with agitator, or chosen a front loader. This belongs in a junk yard! I have problems with its balance system when rinsing and have had it take 2+ hours to get a load done!!!!! So much for saving water, energy and convenience! What will you do to resolve this problem? I purchased it at Home Depot 11/20/2011. I have the extended warranty plan. I do have a copy of the receipt as well. I have pictures of items that have been washed with still dirt on them and debris on them. I will wait for your response. Thank You!

We recently purchased an LG Gas Range. It became apparent early on that there was a serious and significant manufacturing defect with the knobs which could pose a major safety threat to you and your family and home. Basically, if you even lightly brush up against the knobs, they may turn easily in the on position and either ignite a flame unexpectedly or emit gas also unexpectedly. We have had several near misses of people catching on fire and a few gas emissions which last over 30 minutes. I thought once I contacted LG they would immediately take action -- WRONG -- I am absolutely stunned at their response. They told me that they couldnt do anything about it and that I should buy child safety locks for the knobs. My previous gas stove was in the same location for 17 years and NEVER had this problem. We plan to take legal action since several other consumer have experienced the same problem. Shame on LG. They should be put out of business!

My recently purchased LG oven temperatures are totally erratic, occasionally getting so hot as to turn on my smoke detector. While under warranty and after long delays, a service tech came out and made an adjustment. This did not fix the problem and now that my warranty is expired, they want to charge me for another visit. All of the known reliable repair people in my area refuse to work on LG products. I started to troubleshoot the problem on my own and found loose screws, stripped screw heads, and other assembly and manufacturing defects. Im telling all my friends, dont buy LG!

The compressor went out on my refrigerator two weeks ago on a Sunday. It went out without warning and the resulting water that leaked from it has caused my floors to start warping. The repairman came on Wednesday, explained the problem, ordered the parts, which were received on July 5th. I immediately called to schedule an appointment only to be told that the earliest they could come out would be July 29th. So, as of right now, my only source of keeping food cold is two ice chests which I have to fill up every other day. My husband and I are both dealing with medical issues and this is just the icing on the cake. I am ready to blow my stack if I hear one more person say there is nothing they can do. Any help would be appreciated.

This washing machine is awful. The clothes do not get clean and they smell even after cleaning the machine. A rep came out and told me that the He tide detergent has been awful to switch to gain or another brand. So, we switched to gain, cleaned the tube 3 consecutive weeks with vinegar and baking soda as suggested and still my clothes are not getting clean. I have been battling this since I bought it.

This dryer has ruined our clothing. I get so upset every time I use it, the damage it does is upsetting and ruins my day. The clothing gets stuck on the stupid lint filter because it will not go in completely, it sticks up on both ends just enough to damage clothing by twisting it until it breaks. I will never buy another LG product again, and I will be sure to spread the word. This dryer was expensive, I bought it because I expected it to dry our clothing without damage. I am so disgusted with the flaw in the lint filter.

Water Level - Poor. White clothes - Never had such dingy clothes. Time to complete loads - 1-2 1/2 hours. Loud Vibrations - plus off balance with most loads. Bleach Dispenser rusts. Wear and tear on clothes. Would love to be compensated so I can replace this awful machine.

I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now its fine but it always good to have more space or if the ice machine could produce ice faster.

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

LG Refrigerator Model#LFX31925ST - Purchased July 2012. First year, this refrigerator was nothing but a joy, no problems. Second year expected to have to change filters, but not the hell I have gone through. A week before my 60th Birthday, heard noise but couldnt locate where it was coming from, moved refrigerator found nothing going on. Day of Birthday Dinner panel goes in rf and ff mode, so Knowing I purchased the extra Service agreement, I called to see if someone could come repair this problem. 24 hrs later part shows up and 7 days later repairman shows up.

Thirteen days after the manufacturers warranty expired, this microwave quit working mid cycle. This happened in the evening, but I was still able to get a customer service rep on the phone. They suggested that I call back during the day and ask for a manager and that since it was so close to the warranty that they would most likely pay for a repair. Not the case. In fact its the complete opposite. The morning service rep would not even send me over to a manager but insisted on telling me that small purchases dont matter to them. If it were a refrigerator or TV, they would consider it, but not a counter top microwave. So if youre looking to spend money and have a microwave break in a year’s time, this piece is for you! I will never buy anything LG again solely based on this experience with their customer service, quality of product, etc.

LGR4113ST - I love how this oven bakes/roasts at such an even temperature. However, the front knobs turn much too easily (they only need to be pushed in maybe 1-2mm). I called after I inadvertently turned the gas on, while reaching for a spice, to see if there was a retrofit, but was told no. My kids late teens/early 20s have all accidentally turned the knobs on the range, and Ive come home no less than three occasions to my home reeking of propane. I thought there were laws in place to prevent such hazards. Do not buy this if you have little ones as its much too dangerous.

This particular appliance collects lint inside the machine and when enough lint is in there, the appliance just stops drying. No error message, no nothing. LG does not document this, provide information on how to repair and could not provide the name of an authorized rep within my state that could repair it. Ive paid Sears twice (once per year for the time Ive owned the thing). LG says that Sears is an authorized service rep but wont pay for the repair.Since the repair is actually a redesign (no external access to where the lint builds up, they are mum. I had terrible time with customer service and after two years, still no resolution.

The LG 4715 is the worst appliance — not oven, appliance — I’ve ever bought. One would think that there would be a simple way to set the temperature and turn it on. After all, isn’t that what 99% of consumers want from an oven? Good luck. Whoever designed this oven was more focused on the cute noises it makes, not its basic functionality. And the instructions are even worse. Plainly, whoever wrote the instructions never actually used this oven. Seven years of higher education, plus a year as a short-order cook in a commercial kitchen, and it still took me a half hour just to turn the damn thing on. Calling the company led me to a voicemail. They’re closed at supper time. Trust me — look elsewhere.

The washer is making a very loud sound. No washing clothes clean. The dryer is not drying the clothes. Has to run thru many times to get the clothes dry, sometimes two hours. On the front of the washer it says 10 year warranty. That is totally false advertisement. How can they get by with that.. LG was of no help!

I have had 2 service calls and still not fixed. The 1st service was replacing the sensor, 2nd was motherboard and next appt. will be all circuits/fuses on top of the washer which needs replaced from a continuous leak for long time that has caused rust and the serviceman was shocked when touched the unit. I have missed work for each visit, which thought would take care of the problem and be able to use the washer, month plus later.. Im still waiting for this unit to be fixed. LG is a name brand and it should be out of service this long without getting the washer replaced. I can understand if it were couple years old but this unit is barely over a year old. With all these problems this washer was a lemon from the get go and has never worked properly.When I purchased my first BRAND new washer, I did research and bought top of the line or so I thought I did. This has been huge disappointment and LG service center has been disappointment as well. This should have been replaced with a new one. As a single mother and live from pay to pay, this was a big purchase for me. I have 2 kids and laundry mat is the last place I wish to be spending my time and money considered my washer purchase was over 600 and only year old!!! Time and money and loss work time is VERY FRUSTRATING AND UPSETTING! I wish to buy the matching dryer but now Im considering different brand! LG make this right or I spread the word all over the internet media. VERY POOR RATING!!!UPDATE... 2 months later still broke. Will not replace or respond to my 20+ emails to resolutions@lge.com; lg.care@lge.com and website chat was absolutely worthless conversation and would not help me at all! Basically they are live chat with no phone or contact w/lg outside of chat room. So, not sure of their purpose??? ANYWAYS... LG does not care about the consumer. They will not reply! SMH!

We bought this refrigerator Dec. 13, 2014 and thankfully purchased a 5-year warranty. It has NEVER WORKED properly. As I write this Im waiting for an appointment to fix the water and ice maker. We never get any ice. This morning the machine has started making a humming noise so I expect it will die soon so I called again to get someone out to fix this thing.

I had an LG washer for about three and half years. The washer stopped spinning. I called LG for the 10-year warranty and was told that a technician would come out and check the washer. I was told it would be around $100 to diagnose the problem. I told LG that the motor was slipping, it should be covered under their 10-year warranty. They said I would still have to pay a technician to come out to tell me what I already knew. I argued with them many times about the problem. I even asked them to send someone out for a courtesy call; they would not . They finally gave me the number for Parts. They found the part for the motor rotor assembly. They opened the back of the washer, undid the mounting bolt, removed the rotor, and sure enough, the rotor assembly gear was made of cheap plastic. It was strange because the new one with a metal center was stripped out. This not only should be covered by the warranty, but also, a defective product should be covered by the company. The whole job of replacing this part was about 15 minutes and $75 in parts. I have photos of the part being removed with its stripped center and the new one being installed.

LG made us buy the extended warranty last year when our fridge needed service, something that would cover any necessary repairs in the future as they recommended. Now, our fridge needs service again but LG is not committing to any repair. Instead they want to refund us what we paid for the warranty minus $100 (which $298), even though it says in the contract that they would reimburse the value of the fridge if the repair to the unit is deemed not cost effective. Shame on you LG for not honoring the contract. Ill call my senator, and every phone numbers out there to bring this to light.

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

First of all, I love my LG top load washing machine. Its a Wave Force. But it smells like mildew! I have tried everything short of setting it on fire to get that smell out! My clothes stink and I can smell the smell throughout the house! Yuck! I havent even had it for a year. Please tell me what to do or I want a replacement because the smell makes me nauseous. Please help!

I have a LG microwave model SolarDOM. It was not working. Called the technician. Opened the oven and looked at it. Thats all he could do. He was not competent or trained to do more. Asked to take it to LG service center in Trivandrum, India. The technician in the center dropped the oven. Called me to pick up the oven. When I took it home, the front glass was again broken. They didnt say a word. I recommend not to buy LG products in Trivandrum, as there are no honest customer service centers.

I bought my LG refrigerator five years ago around 2013. Within two years the compressor failed. LG replaced it and paid for labor and parts. Now 2018 compressor fails again. LG sends me the parts and says it’s up to me to get it fixed but the compressor is under a 10 year warranty for parts not labor. Problem is nobody wants to touch it. I’ve continually asked LG for help and they refuse. Worst customer service and refrigerator I’ve ever bought. Cost was over $2500.

I bought a Range in June 2013 and delivered in September 2013. In mid-December, leaving the chicken from the oven, I heard a crack. I found that the window was cracked. I contacted I contacted LG and Home depot and after several semanes they brought a company to examine the glass. A cracked window is aesthetic. The representative of the insurance company told me to wait, it completely crazy and it falls. What will you do without it if I use the self cleaning. Why pay an extended warranty? LG Why not admit that the glass has a manufacturing defect to change the door of an oven that has a defect? I have this range for only 15 months, and I used the oven only 8 times.

Bought the washer and dryer on 1/23/12. After about a year I started to see rust around the bleach dispenser and it is progressively getting worst. Notified LG in June 2014 was told to call Home Depot. They sent me back to LG. I bought an extended warranty from Home Depot but was told it did not cover this issue, only the moving parts. Called LG back and was told that would get back with me with a fax number to send them the bill of sale. After not hearing from them for a week, called them back and they told me they would only come out if I paid for service person coming out and repairs. Now I have a washer which no one is willing to take responsibility for the problem, which is progressively getting worst.

I chose the LG refrigerator because I had done a lot of research and it was the best one of all. It is large and can hold most of our groceries with no issues. All I wanted it to do was hold groceries and it has more than met that expectation. It has a door that separates and lets you have more storage for more items. The freezer is huge and has a lot of room. I am able to find things I need quickly and easily. It is the best refrigerator I have ever had. Its nice and I am very happy with it. I cannot think of much I would want to improve. Maybe making the ice maker faster is something as it can be very slow and I am impatient. Sometimes it doesnt stay as cold as I would like but it is very easy to fix.

After two months the temp control button cracked. The machine will not work at all. I called consumer services. They cannot find a service repair person to look at my dryer. The end? I paid $1200 for a dryer that breaks after two months with no concern from LG.

LG LRG4115ST - So I kept hounding them about my range knobs turning easily and not being able to find knob covers. They finally send out a tech to see what he can do, when he called, I told him what was going on and he tells me he has replacement parts as part of a recall. Why would they not notify anyone about this!

We purchased a top load True Balance model WT4870CW early July 2013. No need for repair just yet but I cannot imagine we will remain unscathed. Countless UE warnings and subsequent UE shutdowns despite manually redistributing load and sorting by evenly weighed items. Water hammer on our plumbing from rapid cycle solenoid function when not experiencing uneven load. We will continue to hope for best while querying the web for updates and solutions (yeah... sure). Its crazy to hope for and experience elation just because the machine occasionally runs back to back loads trouble free. Our Whirlpool washing machine which this LG replaced gave us 19 years trouble free.

I actually LOVE my LG Tromm Washer and Dryer and have had very good luck with the company. Im responding because Ive seen numerous complaints about clothes and towels smelly moldy. I too had this problem with bath towels. Its not the fault of the washer, but rather it is using too much detergent and/or not using HE detergent.Heres what you need to do to get rid of the smell, but it will require two cycles: 1) Wash items with 1 cup of vinegar and no detergent. Add vinegar directly to load not the dispenser; and 2) Wash items again using 1 cup of baking soda and no detergent adding it to the load not dispenser. Wash items on the hottest setting possible. The moldy smell should be gone. From here on out ensure that youre using HE detergent and use the absolute bare minimum as HE detergent is highly concentrated. Any residue left on clothing or towels will act as a binding agent, hence the moldy smells. Good luck!

We purchased this product in June 2015. About a month after the 1 year warranty period was over, the refrigerator started making a loud noise, almost sounding like a lawn-mower was hiding inside the unit. It was soon followed by an error E RF on the display panel. Upon contacting LGs customer support, who were quick to point out that the warranty period was over, they informed me that the error indicated that the refrigerator fan was malfunctioning possibly due to ice forming around the refrigerator fan unit causing the issue. I was asked to do a manual defrost, i.e. physically shutting down the power and letting it sit for 8 hours for the ice to melt before switching it back on. This seemed to resolve the issue; however, this seemed to keep happening every other month. On doing some research on the web, I found that this is a very common problem. Since then we have been doing this ritual every other month to power-off the unit to perform a manual defrost. Since the last such operation, the E RF message pops-up daily and then disappears. The temperature in refrigerator is not cold, resulting in food going bad. On contacting a local appliance repair company and providing the serial number of the unit I was given to understand that a service bulletin from LG indicated that the software on some board needs an upgrade or replacement and a fan panel needed replacement, possibly costing hundreds of dollars. I was also informed that the replacement boards are not in stock and could take weeks. On contacting LG Customer Service, I was provided the solution to perform a manual defrost. For now, Life is not so Good.

Bought the LG washer & dryer in August 2014. I have not done one load that I didnt have to go back and re-wash some of the items. Nothing comes out clean. No just stains either - plain old dirt and sweat. Some of the clothes do not even get completely wet. I had a Frigidaire for 25 years - always clean clothes - no issues. Gave it away when I moved and bought these pieces of junk! Wish I had brought it with me now! They need to go back to the washers with actual agitators in them so clothes get clean. Everyone I know with this type washer has the same issues. Its too expensive to go buy a new one, but I will never purchase an LG product again! Worst Washing Machine EVER.

We purchased our LG LRFDS3006S refrigerator on 12/20/19 and it was delivered 12/31/19. WE had it for 2 weeks when we noticed the middle pull out shelf in freezer had bowed up and the egg bowl boxes kept getting stuck. Called into Lowes and because it was so new said to call LG. Well I called LG and they are located in the Philippines. I asked to be sent back to the USA and was told they could not. I called Lowes back and they tried to get me to a USA office, but no luck. Finally was told we had to talk to a supervisor. With Lowes on the line with me I tried to explain my situation with LG. LG rep said she would send me a video on how to close freezer, (nothing to do with my problem). Then sent me a complaint form which you can not attach a video, so sent picture. They still did not understand and asked if I had overfilled the tray. Said it is bowed up not down. Finally after an hour on phone she scheduled a service appointment but said I had to pay for it if it was not an LG issue. Told her that I was not going to pay for anything. Lowes was so nice that they were just going to replace refrigerator. Well repairman came out and said he would order me a new drawer tray, saying that the drawer tray should not bow like that. I believe it is cheap plastic used by LG. Will see if new drawer tray bows again. From now on when I purchase an appliance I will check to make sure they have a USA customer service department.

I bought an LG oven 18 months ago. During this time the oven has had to be repaired 6 times. The most recent breakdown occurred 3 weeks ago. I feel reluctant to have it repaired again as I feel that there is something fundamentally wrong with this appliance. If it is repaired again now, there is no guarantee it won’t need repairing again in the near future. As the warranty is coming up, I don’t want to take this chance. I have already been greatly inconvenienced. On 6 occasions, I have had to leave work to meet with the repairer to have the oven fixed. Often I have to wait for the part. I estimate that so far I have had to take 15-18 hours from work to deal with this. Also, at the moment I am without a working oven and this has been the case for 3 weeks. The customer service at LG is very poor. I would not recommend LG appliances and I will certainly never buy them again.

The ice machine built in to the door is awful. If you dont use it on a daily basis, the ice cubes freeze together and none will come out. This is a CONSTANT problem. I asked about it and was told it had been fixed. I feel I was lied to.

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

Purchased a brand new microwave with the new black chrome, very expensive for a microwave. Unfortunately we had a kitchen remodel so we wanted everything to be brand new. We called the store and they said that they had to call LG because their store warranty was only 7 days (ridiculous). LG said they would replace the part if it has no power. However when the service technician told LG that it had no power, they decided to repair it??? We havent even had the microwave a month. The new parts cost almost more than the microwave itself. I think this company is a piece of **. I will never purchase LG products again.

Every single item in my kitchen is an LG appliance. Stove, microwave, refrigerator. I have had this electric stove since 2006. Its still going strong. That says it all in my choice of LG. I strongly believe that LG is a reputable company and it stands by their products...and they are dependable (appliances).

Our front load LG washer began giving us problems 8 months from purchase. I called LG twice and they recommended unplugging the unit to reset the computer. The machine would work after waiting 6-8 hrs. Eventually, that did not work and repair was needed. The repair men discover two tears in the rubber gasket that were caused by metal clips below that had 1) sharp edges and 2) placed too near the gasket. Over the year of use, the tears occurred and dripped onto the thermistor. It was a manufacturing/quality issue, even supported by the repair man and discussed with their technician at LG who agreed and took notes. LG refused to pay for the repair because it was outside the warranty period. They were disrespectful on the phone and emailing exchange kept sticking to company line of outside the warranty period. Good companies stick by their workmanship. I believe they can make good machines. Mine was a lemon and they couldnt care less.

I have posted here before about the smell from my LG Tromm washer. I have been reading other posts regarding leaving the door open and peeling paint. I have always left the door of my washer open and, as Ive posted before, still get that awful smell. We are at the point now of needing to replace the washing machine after 3 years because our clothes smell so bad. We have tried all the front-loading washing machine cleaners we can find and have used bleach in the tub clean as per the owners manual. One of the worst smelling items is our wonderful towels. After showering, we have to remember not to breathe deeply while drying our faces! And I just noticed the paint is peeling off the front of the machine, near one of the “seams”. It is almost like the way wet latex paint will just wipe off if. It is painted over an oil-based paint. What can we do about this? I really cant afford to buy another washing machine already.

I purchased an LG front load washer WM2277HS 6-8 years ago. Yes it has been a good machine, but now has to be thrown in the trash as the display assembly board which runs the product is no longer available! Part # 6871ER 2708A WHAT? I have tried everywhere to get a part or substitute part with no luck. I had a technician come from Sears who ordered the wrong part which fit the unit but the wiring jacket was different.I tried to order that part again today, (6 months later) thinking I could rewire the part myself. SHOCK! That part was no longer available as well. In fact there was a long list of Display Assembly Boards no longer available for LG products! The technician I talked to stated that LG was notorious for this problem! Sorry LG. Your customer service rely that things go wrong with electronic equipment from time to time is a lame excuse! I have no problem with it having an issue. I do have a problem with not being able to get replacement parts! Pitiful! CONSUMER BEWARE!

4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesnt work. I shut off water to the fridge but it still leaks.

LG Premium service - I called LG on my washer that was out of service warranty. The washer had flooded out of the front door seal. They transferred me to the department that dealt with out of warranty repairs. They dont mention you are not working with LG even though all correspondence has the LG logo on it. Silly me for thinking I was dealing with a reputable company. The one time service was simply wiping down the seal of the washer that eventually flooded the washroom a second time. I called and they returned with a new seal. Next day it flooded the room again. 2 days out of work and $300 for 2 more floods. I called and requested a refund for poorly executed services. Realizing my downtime out of work and paying for the service paid for a new washer. I received a reference number and was told I would receive a refund in 6 weeks or so. 2 months now, and 1 hour of calls, I was told that the case was reviewed and my services were delivered as contracted. No calls or notification that a ruling was made. 2 supervisors later today basically told me the same. Next call is to corporate. If you have been taken by Assurant, the number its 212-859-7000. Its not the $300 but the lack of customer service and QC by this company. DO NOT BUY A CONTRACT FROM THIS COMPANY!! I will never purchase an LG device or appliance if they associate with a company like this.

We had four continuing issues with the LG fridge cooling problems. When I purchased my LG refrigerator 3 years ago, the salesman promised me that this refrigerator will last 15 years. In addition, I purchased the 3-years warranty on top of the 2-years warranty that LG provided, so the cooling warranty should be covered by LG for 5 years. Each time I phone the customer service, they werent really helpful, all they do was transferring me to an extension number. Also, the customer service was very rude and unprofessional, I try to ask for a solution for my fridge problem and each time they hung up on me. Finally, I would not purchase any LG products ever again. LG you lost my trust.

This item had good ratings and suggestions directly to me from store associates and consumer ratings. Online there were very electorate reviews from multiple retailers and review websites about how this refrigerator, in general, was the best one that many of the spoken consumers had every previously owned. I like the water filter, cooling levels, storage space, stainless steal, and ice machine. Additionally, it has a wide breadth, lots of shelves, easy to clean interior and exterior, and good lighting inside the machine. Sound levels, height, and some leakage at the bottom occasionally. Otherwise, there is nothing else I notably dislike. I would improve the quickness of the ice making process for the ice maker machine, and I would also improve the noise levels for lower levels or whirring and shaking noises.

LG washer that has made a noise since we got it - We bought a LG washer 11-2016. After 2 repair companies and it being September 2017 it is still not fixed. LG wanted a second opinion and they sent another company. Well they were here yesterday 9-18-2017 and still not fixed. There has been a repairman here at least once a month. Very disappointed. I have even contacted the BBB. Seems like I am getting nowhere. The time I have wasted.

Purchased LG 4 piece kitchen bundle - Black Stainless Steel; fridge (LMXC23746D), stove, micro and dishwasher. Ive noticed for the past few months that paint is peeling around the handles, borders/edges of the doors. I called LG for the fridge, I had to purchase extended warranty for 60 days for them to come out and check the fridge. Technician took pics, dont know what they going to do to repair, Im guessing Im going to have purchase extended warranty for micro, stove, they have same problem/issue. Anybody have problems or issues as me?Updated on 5/19/2017: Technician came out 5/8/17, took pictures of the refrigerator. Today I called them since they havent called regarding issue. I spoke to customer service. They said cosmetics issues is not covered. So my issue will not be fixed!!! Not only is the refrigerator, but the stove, microwave too! Call an attorney? Im still paying for this LG bundle!! Help!!! Confirmation # with LG - **.

We bought a new LG French door refrigerator model LFX28978ST from Sears. The refrigerator is under warranty - 7 year for sealed system and 10 yr linear compressor. We had enjoyed the refrigerator until it stopped generating any cool air in Jun 2016. We had contacted LG support, and LG technician came out 6 times to fix the same cooling issue. Every time the fix only lasted 2 days to maximum 10 days. The LG technician had been telling us the cooling issue is not fixable; however, LG corporate insisted its fixable. LG corporate also said they will continue to fix the issue with no consideration on the number of attempts! Anyone with common sense agrees 6 attempts is more than enough to prove its not fixable!When we suggested there is lemon law to protect consumers from repeated same issue; LG corporate said the law does not apply to appliance. LG corporation does not care about customer satisfaction and does not honor their written warranty. Its unfair for consumers to take this nonsense from big corporation. Where is accountability? Never buy LG again.

I chose to purchase LG because I love LG products. They were the first to be innovative in my eyes and expanded theirs products from phones to refrigerators. Their designs always look so modern and sleek unlike other brands. I loved how big the refrigerator was and how many things you can fit inside and still have space. Also its reliable and lasts and look nice. Easy to move and assemble and everything like that. Also looks great with my decor. But I dislike the price of the refrigerator, it seems to me like it wasnt really worth the price that I had paid. I feel like it should include more things and maybe more shelves but works like it should and gets the job done.

Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

On July 10, 2016 we purchased an LG refrigerator model # LFX25973D and serial # 602TRRC1Q486. I am disappointed because the product does not work properly. I have contacted LG multiple times and cannot get a satisfactory resolution to our problems. My first contact with LG was to fix an ice maker issue. LG dispatched a repairman on September 27, 2016. They adjusted the temperature and checked the ice chute, but this did not solve the issue so I called them and they came back out on 10/5/16. We had to call LG back to reschedule another repair order and the repairman was dispatched again on 10/18/16. They ordered 2 parts for the refrigerator, a dispenser ice door and a dispenser motor. The motor was shipped, but the ice door was not available at the time. We waited a couple of weeks and had not heard back from LG so we called them again and told them the work had not been completed due to not having the parts requested. They told us they would reissue another work order. We were expecting the same company to come back out but several days later a different company called to schedule an appointment and they came out on 11/25/16 and determined that they needed to replace the left door. The door was ordered and they came back out on 12/7/16 to do the warranty work.Around the end of December during the Christmas holiday the ice maker started acting up again and due to the holiday activities we held off calling LG until after the first of the year. During the 1st week of January we noticed that ice was starting to form on food in the refrigerator so we called LG again and told them that the ice maker was still not working properly and that there was another issue with food freezing in the refrigerator. We were told to adjust the temperature up in the refrigerator a little to avoid freezing and that someone would be dispatched for the ice maker again. We were getting frustrated at this point and requested that we get a replacement, however we were told that was not an option and that they needed to try to repair not replace the appliance. Each time we had to call there was a 3-5 day period of time to schedule the appointment and then another 3-5 days if parts were ordered, but this particular time we had not heard from a repairman for almost 2 weeks so we called the repair company to see if a work order had been scheduled and they told me that it had not. We called LG again to find out what the holdup was and we were informed that no work order had been scheduled and they would issue one, but it would take another 3-5 days to get it scheduled. I let them know that the refrigerator was not working at all and we lost all the food in our refrigerator due to freezing, including the new water filter that we just installed. LG did send me 2 new water filters to replace the cracked one. On February 3, 2017 we received a call from the 3rd different appliance repair company to come out and look at the refrigerator. When he arrived I told him all the issues we had been having and he determined that it needed a new main board to fix the issue of the temperature in the refrigerator and noted that the sensor was not replaceable. He did not look at the ice maker and said all ice makers have issues with ice freezing together and that I should just periodically open the ice door and shake the tray. He came back out on February 8, 2017 and installed the main board and informed me that if this didnt fix the problem not to call him again because he would not know what else to do. We set a bowl of water in the refrigerator just to check it out and it was frozen in the morning so I called LG again and was told they would schedule another repair order. Once again I asked if they could just give us a replacement instead of trying to fix this appliance as I had no confidence that this appliance would ever be fixed and that I had no intentions of paying for service calls after my warranty expired in about 5 months. Once again I was informed that this was not an option and that they needed to get the repairman on the phone with their field technicians to solve the problem. On February 14, 2017 the 4th different repairman was sent to look at our refrigerator. This time they took the refrigerator apart and at first told me that he felt like it could not be fixed. He said that the damper was staying open allowing the freezer air to reach the refrigerator, but he called LGs Field Support and they supposedly walked him through it and thought that it had fixed the problem. At this point he could not check the ice maker issue since we could not get any water to the door because of the frozen water lines. When he left I put another bowl of water in the refrigerator and several hours later noticed that ice was starting to form in the bowl and that now the refrigerator was showing an error message of F5 on the door. I went online to chat with LG about what the error message was and I was informed that it meant that the freezer sensor was bad and would need repair service. I immediately called LG again and told them that I wanted a refund or a replacement and was put off again. The supervisor told me that if I would hold on she would contact the repairman. When she came back online with me she told me that the repairman couldnt find anything wrong with my unit, we called her out on this and said, One of you is lying to us, because he was here for about 3 hours and thoroughly discussed all the issues he saw. Then she said that he didnt find anything that needed parts replaced and that she had dispatched him to come back out first thing in the morning of the 15th to address the error message. I was expecting a call the next day, but never received one so I called the repairman myself and he told me that he had not been dispatched yet. He asked me if I wanted him to come by to look at it and I told him with all the issues that weve had with LG that without a work order not to come.I called LG back and told them once again that a work order that was supposed to have been issued was not and that I was not interested in any more service calls and that I wanted a replacement. I was once again told that it wasnt an option so I informed the supervisor that their warranty said repair or replace and that after 8 service calls and fooling around with this issue since September that I felt like we had given LG ample opportunity to repair our refrigerator. I closed our conversation by letting her know that if they were not going to replace the refrigerator that I would seek resolution through the court system.On 2/15/17 I spoke with an executive supervisor at LG to let them know that I had filed the suit because I had not received any satisfaction from LGs Customer Service Department. She sent me a link so I could send her a copy of my receipt which I did thinking that maybe she would take care of replacing the appliance and I would drop the lawsuit, however we have had no further communications to this point.

Does not dissolve deferment. Tried all kinds per repairman. Run hot water in sink. Very hot. Dishwasher water is 80 degrees.

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

We purchased an LG front load washer at Home Depot. Only after it was installed could we, and did we, learn that it vibrates incredibly loud on a firm modern floor regardless of the load and balance, and due to its very high spin speed. Home Depot and LG refuse to exchange it for a top loader. A Home Depot representative admitted that they intentionally do not mention that problem to potential purchasers. LG does not even respond to our many forms of contact. They both claim that the machine is working as designed, which can only mean that the design is defective. In our opinion, no one should purchase an LG front loader washer. We have had to resort to ridiculous and only partially successful steps to dampen the vibration and noise, such as cramming pool noodles around the washer (see attached photo).

We noticed about two years ago dryer started clunking. It seized up tonight because there are 8 inch splits down the drum on front and back from the seam. To me thats a defect.

We purchase fridge January 14th, 2017. First time coming out for service on ice maker May 5th, 2017. 5 times in a row for same problem. Still the problem exist. Has leak water all over my floor and into my finished basement. They continue to try sending out technicians. Most recent technician refused to come out if fridge has been serviced so many times before. LGs answer to this is they will send a different company out. Their warranty only includes service and parts. They will not do a replacement or refund. I have a new baby in the house and have been without a fridge totally for 5 weeks. Refrigerator or freezer not working now.

This stove has so many different and extra things it can do that it is a great product. It being a flat top, it is easy to clean and keep clean. The burners have very fast heating elements that heat very quickly and there is even a warming burner. They cool off relatively quick also. The oven has several different functions as far as not being just a regular oven, has auto conversion and proof and several other settings besides just bake. The light turns off when you open or close the door which is great because it is never left on by accident. The oven is so very easy to keep clean, the dripped food cleans off extremely easy.

Purchased LG dryer in 2013. Stopped drying this week. Got nowhere with LG customer service. Totally useless. Required a $150 deposit just to initiate a service call then the cost went up from there. We do 1-2 loads of laundry a week for a 2 person household! The quality is so poor. Our OLD Kenmore lasted 19 years with no problems!!! Stay away from LG products!!!

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

I purchased an LG front load washer about 6 months ago from Sears. It began leaking from the bottom within 3 months of purchase. I called LG and after 5 hours of run around through their customer service. Customer service reps are all from India or Philippines. They have no idea what you are saying. They email you videos to watch on how to clean your machine. Finally after I lost my temper they set up an appointment for a tech to come out. We will see what happens. This leak is substantial and has caused major water damage and possibly mold to the walls and floor. Has destroyed the item stored within 6 feet of the washer. I would have called sooner but instead I thought the pipes in my walls or slab leak. After turning the water off to my home I discovered it was my brand new washing machine.

Purchased this LFX31945ST refrigerator in May 2013 along with the LG dishwasher. It is less than 3 yrs. old and we are having trouble with the ice maker and the display panel on the door. It wont make ice, it has always been very slow making it. Usually took a couple days to fill the tray. The display panel reads Er. I chatted with LG Tech. Support, that was a waste of time. Very poor warranty on the unit! Any company that doesnt warrant their product that cost over $3,000 for more than 1 yr. tells me they are not sure about the quality of the product they are selling. The best thing I like about the refrigerator is the door in door, and the LED lighting. Anything else think twice please your purchase. Big mistake, the product is as reliable as the manufacturer!!! Read all the reviews, people are not happy, try another brand!!!

On December 8, 2011, I purchased an LG refrigerator (GRB652YLS). At the level of the refrigerator exposed showroom appears straight, very stable, no problems. When I received my home in Debal, on the floor it was my surprise: the refrigerator is very tilted back. It is not perpendicular to the ground. I have a very flat ground. At the store I bought and even at the direction of Algiers, I was told that their refrigerators are celquand; as you open the door it should be maintained with a chair to get out food or the reverse. It is equipped with front feet but no use. LG should withdraw these feet to save on the cost price of the product. I am not satisfied.

I’m writing this review so that hopefully other consumers won’t make the same mistake I made by buying this LG refrigerator. I bought this refrigerator on 5/6/13 at Famous Tate in Brandon, Fl, and paid $2545 for it—my very first “modern”, expensive fridge. This is Model # LF X 319455T/02 (stainless steel French Door). I’ve had nothing but trouble with it since the beginning, and after reading all these reviews, I can see that I am clearly not the only one.The food has gone bad periodically over the last 5 years, resulting in my having to throw stuff out quite often. I confess that I actually ate food that I probably shouldn’t have, and for someone with an autoimmune condition who MUST have fresh fruits and vegetables to survive, this is completely unacceptable. There had been water accumulating in the refrigerator for a long time, and a few months ago there was water all over the left hand side of the bottom shelf as well as all over the floor. I immediately called LG to discuss the problem, and rather than pay them in advance for one of their techs to come here, I paid a technician from Mr. Appliance to come here. He may not have been an authorized LG technician, but he was highly trained and extremely knowledgeable about these LG french door refrigerators. By the way, most repair technicians in my area refuse to even work on LG appliances. That should tell you something!!The guy (Ron) who came to my house determined that the automatic ice maker was causing the problem, and he literally showed me how this one defective part always malfunctions in these models. He further explained that eventually the compressor will probably go out. The replacement part has a heater built into it that supposedly will prevent this problem from occurring, but between parts and labor, it would cost me over $500. That day he enlightened me about a lot of things, and after doing extensive research, I found out that everything he told me that day was true. For instance, I found out that LG has known about this manufacturer’s defect for years, and yet continues to manufacture new models with the same defective part. Sounds very shady and evil to me. Nevertheless, I was going to agree to the repair whether Ron did it or LG (for a slight discount), but then decided against investing more money into this piece of crap.Instead, I bought new water and fresh air filters, and tried to remember to empty the ice container periodically. I should mention that I have NEVER personally used the water dispenser or the ice maker, but I thought it would be nice to have it for any guests who occasionally come over. That being said, for the last few months, the fridge seemed to work ok—not great, but ok. Then the last few weeks there was more water accumulating inside food containers. I just wiped them out, threw more rotten food out, and just put up with it. There’s also a strange discoloration on the touchscreen panel as well as a stainless steel finish looking like it’s peeling off. Clearly very cheaply made. It’s interesting that they charge a premium price for a cheaply made product. Don’t get me started on the faulty design which has its own set of problems.So, on Monday night (7/30/18) or technically Tuesday 12:30 am (8/31/18), the fridge started making an extremely loud noise. There was water everywhere and everything in the freezer had defrosted. I immediately called LG (they do answer the phone 24/7), and was instructed to turn off the breaker to the fridge. I did that, and at least that stopped the noise. I also dumped out the ice container in order to prevent matters getting worse. The representative told me that according to the schedule, a service tech. most likely would be able to come out Friday and for me to call back at 8:00 am to confirm. Obviously I’d have to pay $125 in advance plus pay the service tech for any additional labor. I explained to her that I now have to clean up the huge mess, try to salvage what food I can, and that I’m very ill, 80 lbs and need to be properly nourished to stay alive.I asked her how I’m expected to live without a refrigerator for 4-5 days and probably much longer after ordering parts and having the tech come back to complete the repair. She had absolutely no response for me. I did call back later that morning, paid $125, and scheduled the tech. to come to my house on Friday. Meanwhile I drove to the convenience store in the middle of the night, bought 4 bags of ice and went home to start the cleanup process. I worked all night long using the wet vac, taking everything out of the fridge and freezer, throwing lots of stuff away, and putting whatever food I thought worth saving into coolers with ice. I thoroughly dried the inside of the fridge and freezer, and then proceeded to clean and sterilize. Needless to say, I never slept having worked tirelessly throughout the night. Needless to say I was utterly exhausted.Due to the dire emergency I was in, I sent messages to 7 people on Craigslist and Next Door desperate to get a fridge delivered to me ASAP. The LG repair tech (Sonny) called me later that day and instructed me to turn the fridge back on, and said that he could come here on Saturday-not Friday. Fortunately, that horrible noise never came back on, so that at least was a relief. He proceeded to explain to me that from what I told him, it sounds like a very complex problem, and that his labor would be very intensive, and it could cost me over $1,000 between parts and labor regardless of the compressor being covered under the 10 year warranty. He honestly didn’t think it was worth fixing, and suggested I buy another fridge. We’ve talked several times in the last few days, and he has reiterated that I need to purchase another fridge ASAP. He clearly didn’t want to come here and told me to call LG and cancel the appt.I’ve also been on the phone with LG multiple times in the last 4 days for hours complaining about the situation to no avail. LG representatives in the Philippines are very nice, but there’s a huge communication problem, and it’s beyond frustrating trying to get my point across. I kept getting put on hold, transferred to various individuals, and no one seemed to understand a word I said. All of this massive stress compounded by 4 days of virtually no sleep has comprised my health even more. This entire ordeal has been an absolute nightmare, and I’m outraged that someone can very casually say “Oh well, just go buy another fridge” after I spent over $2500 on what I thought (confirmed by the sales guy) would be a state of the art refrigerator that would last for years. Boy did that turn out to be wrong. I agree with what the rest of you said about LG.I will NEVER buy another LG appliance, and advise everyone else to avoid this brand like the plague. Not surprisingly, I’ve found my brand new LG front loader to be quite frustrating. What a joke “LG Life’s Good”. Life is anything but good when you have an LG appliance. More like a nightmare. I deserve to be compensated for all the food I’ve lost and continue to lose as well as the toll this has taken on my health. Not to mention countless hours on the phone with LG and the hours it has taken me to write this complaint. The abhorrent way in which LG manufactures their products and provides service is nothing short of unconscionable, and I really hope we can all get appropriately compensated for what we’ve had to endure.

I bought an LG front load washer and dryer set in 2009, its now 2 years later and guess what? My washing machine is very load during the spin cycle and it wont even spin unless its a small load. It shakes like crazy! It also constantly smells like mold. It does not spin all the water out. This has slowly gotten worse since the day it was new. Never stays level! Now for the dryer. It constantly has to be cleaned out because it gets plugged with lint. Also, it makes a loud thumping noise. I bought the set from home depot. They wont help. Ive complained to LG who either gives you the runaround or hangs up. For the 2000 dollars, I spent on the pair, what a crap! For the way they looked and were sold to me they should work great. I think these were designed and assembled by child labor. Can you please help me?

We purchased the LG washing machine from Sears for our new home and it never worked right. Sears failed to work with us to properly correct the problem. Finally, Sears came out to repair the machine. However, that made the problem worse. We asked to speak to a supervisor and were told they would call back within 2 hours. After waiting 4 days, we called Sears customer service and again asked to speak to a supervisor. We were told to not call Sears, but call LG. We did and they too sent a repairman (very professional), who said the machine was defective. LG agreed to send us a new replacement. The replacement arrived, but that too failed to work at all. Both the installer and I spoke with LG, that tried to blame it on a water pressure problem. There is no water pressure issue here. The installer stated the new machine is defective. The installers removed the new defective machine and put back the old defective machine. Incredible. Although LG has promised to send yet another new machine, I am now at the point where we will request a full refund. I believe we all have grounds for a class action lawsuit against LG and perhaps Sears. Anyone interested?

I love this machine. It is perfect in every way. It has all the cycles, gets my clothes clean and has a signal when its done. It also has a huge capacity, and handles blankets and dogbeds, no problem.

Model LRE3083ST Glass top range. Door seal is fraying. Unit is 2 months old on 2/11/15. Email LG with no reply. Call never get help. LG has no customer support.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

Two years ago I purchased all new LG appliances for my kitchen. The microwave and oven work properly. However the dishwasher and refrigerator are pieces of junk. I upgraded my dishwasher to the Inverter Direct Drive. After trying different loading methods and different brands of D/W soap, the only way my dishes get truly cleaned, is if I use the power scrub setting. This setting runs for 2:45!!!My refrigerator LG model LFX31925ST/02 is even worse!! Every so often it makes loud vibrating sounds (which I have recorded), some banging which results in a chunk of ice that falls out of the bottom. The freezer is on the bottom and has 3 drawers. The top drawer does not maintain freezing temperatures, resulting in defrosted food that has to be thrown out. When I contacted LG Repair service (I paid for extra warranty) I was told that I am not covered for a repair visit, unless the refrigerator acts up in their presence. I advised them that I have photos and videos to prove its poor performance, however that is not sufficient! I called the retail store where I purchased it. After several calls, the store manager called me and apologized because LG would not even cooperate with him!

LG steam washer model# wm3470hva product # 204kwlr8c016 - I have nothing but problems with this washer causing small holes in shirts & varying materials. I even wash in a garment bag to no avail. I have lost several hundred $$$s to buy new clothing. I just out a Chicago Cubs tee, washed in cold water in a mesh bag & came out full of tiny holes. There is no way you should have to pay an exorbitant price for a product that does not work & costs a fortune in clothes replacement.

Bought an LG fridge a year and a half ago for over $2000.00. Suppose to be top of the line. It started making a terrible sound and the cooling started to fail. By morning the fridge completely shut down. Called HhGregg who stated, Your warranty expired. What do you expect us to do? Found out no one works on LG fridges in my area. Got a hold of HHGreggs service center who said they would be out. They have come out 5 times in the last 10 weeks and left each time knowing the fridge is not fixed. They refuse to replace the compressor which has a 10 yr. warranty. Not sure where to go next. Would never recommend HHGregg or LG to anyone.

The LG refrigerator is well planned on the inside, was so much more room inside and is the exact same size as my side by side I previously had. The price was excellent as it was purchased on Black Friday of 2016.

We bought our LG washing machine in May of 2014. It has never worked right from the beginning. I would have to watch it closely to restart it when it would go into the IE mode. I would have to press the start button twice to get it to resume washing. I had a tech come out to my house today to check it and he said the computer board needed replaced at the amount of $350.00. I told him I would rather buy a new machine instead of fixing it because it was the biggest piece of junk I have ever owned. He also said he has fixed many with the same or similar problem. Ill never buy another one.

BAD WASHER. I had a Frigidaire washer that lasted 15 years without a problem. Then, I purchased the LG top load washing machine. It constantly goes UE (uneven). I have to monitor it, or it refills and waste gallons of water trying to fix the UE . It loses its mind and sets more time, usually 11 minutes, and then it would refill with water again and again. Clothes never spun out completely. I can say this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water trying to rebalance itself, and I ultimately end up stopping it with the clothes still wet because it will not spin them out. LG told me I have to have repair people out 3 times for same issue before they consider replacing it. Still waiting for an “out of stock part”… three weeks. This is unacceptable! I have already told people that I will never buy an LG product.

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

I own an LG washing machine. It is 8 years old. We have had trouble with the gasket on the machine with the moldy smell. Now after 8 years the machine is totally broken. The repairman that they sent said it needs to get orally refurbished. He recommended we do not spend the money as it is not worth it. They charged us 300 on my card before they came and now I am cancelling. They are charging me for a service call. The man was here Literally 5 minutes. Did nothing. I am totally disgusted with their product and customer service.

LG front load. 6 years old. Very disturbed that washer seals went bad within 5 years and machine leaked. Dryer tumbler wall disintegrated, destroyed clothing. As long as it does not say LG on the cabinet I will consider it. Not buying: Poor quality construction is my number one element. Ive done well with Kenmore, Whirlpool, and Maytag over the years. LG equipment and service after purchase is very poor. I am looking for that rare combination of quality workmanship, efficiency, practicality, durability, and warranty backing at an affordable price. I dont need bells, buzzers, and whistles. I need it to clean and dry my clothes well and in a reasonable amount of time.

I have been reading many of the disturbing complaints in this forum regarding the LG washer recall and can only add to the frustration expressed here. My parents purchased one of the models that has been recalled (WT5101HV Serial No. 007KWYP02018), about 18 months ago. The machine was acting up, and they just got the letter about 2 months ago. We called LG and scheduled to have a technician come out, and they did the software patch download. This was a joke! It did not fix the problem, instead it only perpetuated it. Now, instead of the wash load spinning rapidly out of balance.... it spins much more slowly and still out of balance! In addition, the wash and rinse cycles still do not work properly. The machine starts the normal wash cycle, and never drains any of the soapy water! Instead, it keeps adding more and more water (just like before). It only drains all of the dirty soapy water (very slowly) at the end of the Full wash/rinse/and softener cycle. And it never properly spins the wet clothes to remove excess dirty water. This process takes 3 times as long as before, and the clothes never come out totally clean. A simple load can take all day to complete! They are ready to Dump the unit in the ocean! Does anyone know if there is any kind of class action or formal legal group that is trying to get LG to make customers whole?

I cant wash a small load nor can I wash a large load due to balance problems. However, I am stuck with it because LG will not honor the warranty. In fact, the only reason I bought the LG was based on Consumer Report reviews.

LG fridge (LFXC24726 French Door Fridge) bought in 2016...compressor failed in 2017. Woke up Memorial Day 2018 and found a pool of water around the fridge. Fridge was warm inside and the frozen food soft. Called LG factory specialist and he used the Smart Diagnosis to analyze the problem. He said I should call a repair person, because the fridge was not working (dont need Smart Diagnosis to tell that the fridge is not working!!!). Removed all the food and scheduled a repair person four days later. The day before the repair person was scheduled to arrive, I checked the fridge and everything seemed O.K....cold fridge & freezer. We decided to have the repair person check the unit to verify that it was O.K.I told the repair person the whole story about the unit not working four days ago and now it is working. He said: THIS IS A COMMON PROBLEM WITH LG UNITS...The defrost computer sometimes gets stuck and has to be reset. Just unplug the fridge from the wall or trip the circuit breaker, wait 15 seconds and the computer will reset. That piece of advice cost me $75.00. The repair person confirmed that this information is not in the owners manual and probably the LG factory specialist dont know about this computer problem. I hope this story will save somebody a repair service charge. I learned my lesson...I will never buy another LG refrigerator.

LG refrigerator model #LRBN-2051. Plastic parts breaking - door bins 3, handle and 2 rails. I feel the plastic is cheap and to build a solid refrigerator that is supposed to last longer than 2 to 5 years, this should not have happened. I would never buy another LG product.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)

The LG gas dryer that I purchased from Best Buy on 11/26/2011 and didnt receive until 12/1/2011, has been out of service since 4/3/2012, because the dryer is not igniting. I called Best Buy and because I didnt purchase their black tie warranty and it has been past their 30 day exchange period, Best Buy will not exchange my dryer. I called LG. They referred me to A-Reliable Appliance Service out of Chattanooga, TN. I called A-Reliable (what a joke) on 4/3/12, scheduled appointment for 4/5/12 and they ended up coming on 4/4/12 to see what was wrong with my dryer. A-Reliable ordered parts and replaced on 4/10/12. I work Mon-Fri 8-5, 30 minutes from home. I have to arrange for someone to meet them at my home for repairs. My mother-in-law met the service tech for them to repair my dryer. The service tech replaced sensor and thermostat valve, the dryer was still not heating after 15 min. of running and the tech left my home without dryer working saying that it was fixed. Im no genius but I can figure out that if a gas dryer is not hot after 15 min. of running, that obviously its not fixed. I called A-Reliable on 4/11/12. I was advised by Larry that his service tech was going back and forth with LG trying to figure out what is wrong with my dryer. I called Larry on 4/12/12, still same response. I called Larry on 4/13/12, still same response. I called LG. I was advised that A-Reliable Service had not been in contact with them since 4/10/12. I was told that they were supposed to have replaced an electronic control panel which was not done by A-Reliable. I asked about the manufacturers exchange and was informed that the service provider had to do what they were informed to do before that would even be considered. A-Reliable was to call me on 4/16/12, to advise when they would be out to fix my dryer. Guess what, no call. I gave them benefit of the doubt. I called Larry at A-Reliable on 4/17/12. Part was still not in, it should be there today. They will call me back to let me know, no call. Morning of 4/18/12, I called Larry at A-Reliable and part still not in should be there today. I called LG customer service and spoke with a representative. They called Larry at A-Reliable Appliance Service and found out that the part has not even been ordered. I have been lied to by Larry at A-Reliable Appliance Service since 4/11/12. This is ridiculous. A-Reliable is causing LG to lose customers because of the simple fact that they are not responsible or knowledgeable in repairing appliances. I filed a formal complaint with LG. I spoke with an executive service representative to advise the situation. She advises me that she will address this problem and get back with me and resolve the problem with the dryer that is not working!