When my ancient Whirlpool washer finally died in the fall of 2012, we decided it was time for an upgrade. My partner found a good deal via a big-box retailer for an LG washer and dryer... good stuff, right? From day one, the dryer has been nothing but an albatross around our necks. Almost immediately it begin to fail after only a few uses. The rather abrupt LG technicians kept stating that our venting system was to blame. We cleaned it carefully and still had problems. Finally, an independent technician suggested we route the vent directly to the outside, which we did. Never mind the built-in vent system worked adequately with our old dryer... Well play the game. Finally, the dryer seemed to work well.Recently, my daughter was preparing to dry her clothes and noted that one of the electrical breakers had flipped due to the dryer activation. We re-flipped the breaker and the dryer was activated but did not dry. Nothing like a little midnight unloading of wet clothes and rigging a temporary clothesline, eh? Of course, we contacted LG and received the standard line Did you check your vent? We did receive a technician referral but of course no service call until Monday, so we experienced a pioneer lifestyle with our clothing needs for the weekend. No real problem, just a hassle.The friendly technician spent approximately five minutes finding the problem, a burned wiring harness. Yep, parts to be ordered and over $300.00 in repairs. The technician remarked that it is wise to stay away from LG, Samsung, and Kenmore appliances as they contain substandard parts. He didnt have to tell me twice. Ill fix this thing, of course. And then Ill go shopping for a good AMERICAN brand like I should have done in the first place. Moral of the story, STAY AWAY FROM LG!

We bought a LG LDF7561ST dishwasher just over a year ago, started having issues with it not draining. Had the tech come out - said the hose was clogged, worked for one load. Second load did the same thing. He came out again. He said its the pump, replaced it when the part came in. Again worked for one load and second load wont drain. Then he replaced the control board still doing the same thing. Now he says he doesnt really know whats wrong so now hes blaming the problem on our plumbing in the house. My house is 12 years old, never a problem with anywhere else and the kitchen sink drains perfectly fine. Still not fixed, had a Maytag in there for 11 years and never a problem. DO NOT BUY LG DISHWASHERS!

We have noticed buckles in the French Door on the front of the Stainless Steel door. Not cosmetic but a structural defect with air pockets from defective insulation. We are completely dissatisfied with Customer service.

Totaled my rug and ruined thousands $$$: I got my washer with them saying it was the best. Obviously my old one would have been better to have kept. This one fell off the rotational hinges and spilled an entire cycle of water into my house. All I have to say is don’t buy one if you like your sanity. Definitely not a quality brand. There is obviously problems here and they say there is not.

I have no issue about the washer and its performance. My issue I have is the smell and mold that develops on the rubber gasket. I have to constantly clean and deodorize the washer. At time I have to constantly re-balance the load especially when doing towels or other heavy items.

Recalled for the off balance spin issue; repair took a week or two, then after software upgrade, was told I could not use the washer for washing some items that I need to wash in it - the reason I originally bought the machine in the first place. No apparent solution to this issue - only to purchase another machine. After this experience, would NOT purchase another LG washing machine...

Cleans clothes, water efficient and never clogged. Replaced one motor mount after four years. Handled large blankets and really dirty jeans well. Can be slow. Display codes easy enough to find on internet. Dryer stacking mounts a bit tough to find.

I purchased my refrigerator in February 2017. On May 3, 2019, the refrigerator completely stopped working. A service technician replaced the compressor on May 7th. The refrigerator still would not cool. The service technician returned on May 16th and May 18th. The refrigerator NEVER cooled. Two more service appointments were scheduled. The service technician never showed for those last two appointments. Finally, on May 28, 2017, LG USA agreed to refund part of the purchase price. I have still not received the agreed upon amount. I would NEVER purchase another LG product nor recommend anyone I know to purchase a LG product!

My husband bought this horrible piece of crap without me. We had it a couple of months when it started to fail. Getting stuck on spin cycle and the clothes were SOAKED. Tech came in and said we have to put it on BULK (never had this problem with other machines). So, he cleared it, and worked on the drain motor. A couple months later (while using bulk setting), the machine did the same thing. In the year and a half since we bought it, it had done this about 25 times. Second time we had a tech come out... tried to tell us the same thing. This item is faulty. Just found out a friend with a front load LG is having the same issue. Never buying an LG again.

We purchased Model LFXS30726S in late 2015. About a month ago we came home to find water all over the floor and the fridge had stopped being cold. I called LG the following day as it appeared that we had a compressor stop working and cooling the fridge. The compressor has a 10 Year Warranty on it, and LG has had known issues with this particular compressor that they used then because there is a class action lawsuit about it. Anyways, I call LG the next day and they tell me that it will be 15 days...YES over 2 weeks before someone can come even look at the fridge!! Not repair it, just look at it and order parts. Parts were going to be an additional 3-4 days I was told. I said that was unacceptable to go without our fridge with a family of 5 living here. At this point she offered no more options that were suitable to our needs so I moved on and made a few phone calls myself. I fortunately spoke to a great repair company in Denver that said they repair 3-4 compressors on LG fridges a day and that they have the parts needed to complete the job and could be here in 2 days to fix it. So I have the refrigerator repaired and it works fantastically, I call LG to file a warranty claim to at least recover the cost of the parts, and maybe a little labor if possible. LG tells me Theres nothing they can do!. Since they didnt order the work through their network of repair companies, then they wont pay for anything.Seriously!?!? You have to be kidding me?? I was going to have to wait almost 3 weeks to get my fridge repaired through LG, which is completely unacceptable, or else they wont buck up $1000 for the repairs. They have basically told me to go pound sand every time Ive spoken to them.MY ADVISE NOW - DO NOT BUY ANYTHING LG...EVER!!! There are plenty of competitors with as good, if not better products in the market who will make things right. LG is not concerned about doing the right thing as a company. LG is only concerned that their big corporation gets to keep a $1000 instead of making a customer whole by doing the right thing.

Hundreds of thousands of these machines were recalled for going out of balance however mine was not the correct serial number even though it had the same problem. LG was useless at helping and none of the local service repair people would even touch an LG appliance unless they sold it themselves and even then they preferred not to work on them. I had to throw the washer away even though it was less than two years old (it started going uneven after 14 months so my one year warranty was no good). Never buy an LG anything.

I bought my refrigerator in December of 2006. In Feb. of 2008, the light stayed on all night and warped the liner. There were burn marks under light cover which looked like it was melted. Thank God that my repairman, the Appliance Man, is smart and honest. He told me that LG was having a big problem with that refrigerator and that it was a design flaw - A defect in (on) the board and a known defect. He also told me to tell LG that it was unrepairable. Amanda ** from LG agreed to replace it.When they delivered the new one I was told that the new one would not be under warranty -??? It hasnt been a problem since although little teeny nailhead size dents appear out of nowhere. The drawers are cheaply made and all have one problem or another. I decided to write about my experience as many comments in the reviews sound as though they experienced my same problem. Thankfully I have a great repairman that knows his stuff!

Day one of new refrigerator, frost is accumulating on the top of the bottom freezer and the bottom of the top freezer. Waited 4 months to report this thinking it would fix itself.... I will keep you informed, repair man said has ordered a new seal the the freezer.

LFX31958ST - Purchased our first LG refrigerator in 2010. It lasted approx. 9 mos before the bottom freezer stop freezing and the top fridge stop getting cold, the ice maker stopped making ice. The purchase company HHGregg replaced the refrigerator with a new one in Oct 2011. In Oct 2012 a repair call was made on the 2nd refrigerator and now in 2015 (thank God for warranties) the refrigerator is out again same problems. This refrigerator cost too much money to last less than 5 years. Never will we buy LG again and we will be sharing our experience on social media with all our family and friends. Warning!!!

I purchased an LG Dishwasher 1 1/2 ago. My selection was based on price, look and features. So far, I can honestly say that it has been the WORSE dishwasher I ever owned. It looks very nice with the hidden panel, however, the options on that panel are only there for decoration; it makes no difference what option you select. Some of the dishes come out dirty, especially utensils which are neatly placed in the top drawer and well spaced. There is no drying cycle; dishwasher is completely wet hours after the cycle has ended regardless of the option selected. The biggest problem is the smell; this dishwasher smells SO, SO bad all the time. I cleaned the filter at the bottom but it made no difference. Technically, this dishwasher should last me many years, however, due to the poor performance, I will have to replace soon with a new one and for sure, I will never purchase an LG product ever again.

LG has the worst Dish Washer and the customer services are horrible. This isnt well built and smells bad after 6 months. Dish wont stand and will keep breaking as it falls apart. The model LDF7774st, I bought this on 07/04/2014, and it start making metal grinding noises. So I called LG before 1 year warranty is over, and they told me it is normal. I tried to call few more times but they kept saying the same thing. They dragged it and dragged and my warranty is over. Now the LG dish washer I bought it for 700, is completely not working and show AE error sign. I called LG and they are trying to get me in to buy 1 year additional warranty for 400 bucks or 60 day warranty for 300 while they are telling me it will cost me 500+ dollars to fix it. I said ** you and hung up on them. I am so angry at them. DONT BUY LG!!! IT WILL BE YOUR WORST NIGHTMARE.

We have had to replace our LG French door refrigerator for the third time. We had experienced failures of the water line, ice maker, fridge gaskets (now redesigned) and freezer gaskets. LG refused to honor their warranty. They stated that with replacements, only the original warranty counts. Fortunately, Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery to unload the bad refrigerator/freezer, get the new one in and the old one out, and reload whatever food had not spoiled. LG denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. LG simply doesnt care. Every Consumer Complaint website has multiple entries noting problems with LG.

Refrigerator: Model No. LFX31945ST 3-door LG Ice & Water Stainless Steel 28 Serial No. 207KRWZ0A593 purchased on 09/16/2012 from hhgregg 1321 Huguenot Rd. Midlothian, VA 23112. Contacted LG Service Department on 07-01-13 Ref: Ice Maker. 07-03-13 Service Technician came out and ran a diagnostic on unit, determined that compressor was bad and had to order one. 07-06-13 9:20 PM Contacted service center and was advised that technician was due on Monday 07-08-13 between 8:00 AM and 12 Noon to replace compressor. 07-09-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. 08-15-14 Contacted service center about noise coming from back of refrigerator. They advised that this was normal. Unknown date contacted service center concerning error codes “er rf” on display unit. Technician scheduled to come out on 10-01-14.10-01-14 Service technician arrived to check on noise and cooling issues. Coil and fan motor frozen with ice. As technician was removing inside grille to get to fan he broke the grille. He defrosted the ice from the fan motor and replaced the grille with one he had in his truck. Set temperature for refrigerator to +34 degrees and temperature for freezer to -1 degree. He wrote up the service ticked and charged $81.98 for the “Duct Assembly, Multi (item number: **)” that he broke plus the $120 for service call plus $4.34 tax on the replacement grille part. 10-06-14 Sent Fax to a ** in the Alabama location concerning telephone conversation in which he advised LG would reimburse me for the cost of the repair part plus the tax. Fax included cover sheet, two page service ticket and copy of purchase order from hhgregg.10-22-14 Called service center and after a 20 minute hold to verify my status, was advised that I should hear from Alabama around November 3rd. 07-10-15 Around 4:52 PM Eastern Time, called service center and advised them that freezer was not freezing (temperature was 62 degrees and rising) and that all food in freezer had spoiled. Furthermore, the refrigerator temperature was almost 70 degrees and food had spoiled. Additionally the unit was making a loud motor noise in the rear of the unit. After trying to explain the issue over and over again I requested to speak to a supervisor. I was placed on hold for 38 minutes and 26 seconds until I disconnected the call from my cell phone, but not before I had called the service center again from my house phone. It was only after I explained everything again that I was informed that the executive staff (supervisors) department closed at 5:00 PM and that I could not run the “Smart Diagnostic” over the telephone because all of the service technicians in their department had also gone at 5:00 PM, that I would have to call back tomorrow on 7-11-15. The service center advised me that the service warranty had expired and any service call would be $120.00 plus parts. This was mentioned on three different times during the call. I did manage to schedule an appointment for a technician to come to the house on Monday, 7-13-15 between 1:00 PM and 5:00 PM. Total time on the telephone service call was 58 minutes and 44 seconds.7-11-15 Called the service center again and had to explain everything that I explained twice the night before. After requesting to run the “Smart Diagnostic” I was placed on hold then performed the diagnostic. After a delay they informed me that the diagnostic did not come through and we had to do it again. Once that went through I asked what it showed and was told that they did not know, that someone from the technical staff had to review it. They told me that they could schedule a technician to come out to the house on Tuesday afternoon on 7-/14/15 but there would be a $120.00 service call charge plus the cost of any parts. I then asked to speak to a supervisor and they asked me what that was about. Finally after going back and forth with them I was placed on hold for about 12 minutes before a supervisor identified as ** came on the line. She asked what the problem was and then placed me on hold while she brought up my file on her computer. That took another 5 plus minutes. Finally after explaining everything to her about the previous night and current call she placed a one-time extended warranty on the unit and gave me an authorization number of: **. She advised that she could get a technician out on Tuesday afternoon 7/14/15 and when I told her that I had one already scheduled for 7/13/15 she confirmed it. This call was then terminated after 58 minutes and 11 seconds.7-13-15 Contacted by service technician at 3:12 PM who advised that he would be arriving in about 20 minutes. He asked what I thought was wrong with the unit and I replied that I thought that the compressor had gone bad. I explained the temperature readings and the noise it was making. He stated that if it was in fact a bad compressor that he could not fix it today as he did not have one with him and would have to order one. He arrived at 3:38 PM, removed the lower back grill panel to access the compressor and noticed a lot of dust on the evaporator coils. I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He went back out to his truck to get his gauges and checked the compressor which he determined was bad. He advised that he was fully booked for tomorrow, Tuesday, 7/14/15 but would press his schedule and plug me in on the end of the day. He departed at 4:04 PM advising that he would call when he was on his way out to replace the compressor. 7-14-15 Around 1:23 PM service technician ** called to advise he was on his way. Compressor delivered via FEDEX this afternoon and left at the garage door. Technician arrived at 1:30 PM, completed compressor swap and departed at 3:30 PM.06-04-16 Noticed that items inside the refrigerator were not as cold and normal that that on several occasions milk and dairy products were spoiling before the “Best if Used By” dates. The inside temperature of unit felt cool and not cold. Placed thermometer inside the refrigerator portion of the unit and began taking readings. Also noticed that freezer unit was not as cold as it should be also. Placed thermometer inside the freezer unit and began taking readings as well. Temperature settings on the panel are set the same as the technician left them on his last visit on 7/14/15. Refrigerator set to 34 degrees and freezer set to -1 degrees.06-05-16 At 9:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type thermometer and freezer showing 5 degrees on a digital thermometer. 06-05-16 At 3:00 PM took temperature readings. Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer. 06-05-16 At 9:30 PM took temperature readings. Refrigerator was showing 46 degrees on a dial-type dial-type digital thermometer and freezer showing 7 degrees on a digital thermometer. 06-06-16 At 10:00 AM took temperature readings. Refrigerator was showing 48 degrees on a dial-type digital thermometer and freezer showing 8 degrees on a digital thermometer.06-06-16 At 11:32 AM called LG toll free number (800-243-0000) received recording and sent link for self-diagnostic. Performed self-diagnostic as per link and advised to contact LG repair at (866-558-2559). Refrigerator was showing 50 degrees on a dial-type digital thermometer and freezer showing 6 degrees on a digital thermometer.06-06-16 At 12:10 PM called LG toll free number and automated system advised they would call back within the next two hours. At 12:15 PM was connected to a Customer Service Rep in the Philippines. I requested several times to be connected to an American Customer Service Rep in the United States but was told three times that there were no US representative at their location. After my fourth attempt I was placed on hold. At 12:18 PM the Philippine rep came back on the line and advised that they did not have a US contact number. I requested to speak to a supervisor and when queried as to why I explained that I wanted to speak to a US rep and that her service center should have a number. She put me on hold again. At 12:21 PM she came back on the line to advise she will transfer me to a supervisor. At 12:27 transferred to ** in the Alabama office. After trying to explain my issues with her she placed me on hold several times explaining they are using new software programs and have glitches. She is trying to plug in the extended warranty on the unit. She returned on the line to advise that she had scheduled the technician ** to come out between 8:00 AM and 12:00 PM under Authorization Number **. She further advised that this authorization included the service call plus parts and labor. ** also provided a direct number to the Alabama Service Center at **. The telephone contact was terminated after 50 minutes and 47 seconds at 1:00 PM.06-07-16 At 11:15 AM received call from Service Tech who advised that he would be out within the next 15 – 30 minutes. He arrived at 11:35 and performed a refrigeration pressure check on the system. He stated that it appeared there is a leak at one of the coil joints where the copper joins the aluminum. He indicated that the High Side pressure dropped 30 psi with no movement on the Low Side and that indicates a leak somewhere in the system. He further stated that much drop could indicate only a ½ charge or less of coolant presently in the system. He explained that there was a company issue with ordering parts to have them overnighted to the customer. Lately the parts have been shipped to him which delays service. He stated that the parts he needs will be overnighted to me and should be here NLT 10:30 AM tomorrow, Wednesday, June 8th. He has scheduled an appointment for Thursday at 1:00 PM just to be safe and at present he only has one appointment for tomorrow. If I receive the parts tomorrow morning I am to give him a call and he will work me into his Wednesday schedule. He indicated that the job would take several hours to complete (Of note: He asked me if I was removing the rear access panel to blow out dust and vacuum the coil area. I told him that on 7-13-15 I asked him if I was supposed to remove the rear access grille to try and clean the coils and he advised against it stating that it could damage the vanes on the coils. He told me that he did not say that, that he highly recommends the customer remove the rear access grille and try to blow out the dust and debris, then vacuum the debris up, just being careful not to get near the vanes or coils.). After placing the order for the parts to be shipped/overnighted here he departed at 12:05PM.06-08-16 At unknown time, received call from Service Technician to advise that the FedEx tracking indicated that the parts he had ordered had arrived. I confirmed that and he indicated that he would be arriving sometime around 11:00 AM. He had ordered both a refrigerator coil and the freezer coil which had arrived and be commenced disassembling the inside of the refrigerator to swap out the refrigerator coil which he felt had a small leak on one of the connections. After steaming ice off of the end or the coil he replaced it with the new one. He then checked the pressurization on the lines and said that he was satisfied with the as it did not appear there were any leaks. After checking other things in the unit he packed up and departed advising that he would check back to see how the unit was performing.06-09-16 At 8:52 AM received a call from Service Technician, who was checking on the performance of the unit. I advised him that it did not appear to be cooling as he had predicted, that the freezer was in the teens and the refrigerator in the lower 40’s. He advised me to keep a check on it and he would schedule me for the first of the week. 06-12-16 At 3:14 PM received a call on answering machine from Service Technician who advised that he has me scheduled for Tuesday, 6-13-16 between 1:00 PM and 3:00 PM.06-13-16 At 2:07 PM received a call from Service Tech who advised he would be here within the next 10 - 15 minutes to check on the unit again. He arrived at approximately 2:25 PM and proceeded to first blow out the dust that had accumulated under the unit and on the coils which was minimal. He then began to test the system refrigerant and determined that it was not up to capacity. He then vacuumed the lines and added some additional Freon. He advised that it appeared that there was a little water in the line which he was able to purge. He indicated that the unit should work fine at this point with the cooling in the refrigerator set to 34 degrees and the freezer set to 0 degrees. I told him that I would continue to take temperature readings in both the refrigerator and freezer and if I noticed them not performing I would call him and let him know. After about 1 ½ hours of work he departed.06-14-16 At 8:53 AM received a call from Service Technician asking how the unit was performing. I texted him back at 11:39 AM advising that the refrigerator was at 37 degrees and the freezer was at 9 degrees. At 12:15 PM Service Technician called again to advise that he had mistakenly had a parts order sent to our house and wanted to know if was OK for him to come by and pick it up. I advised that it was not a problem. He asked about the refrigerator and I advised him that I would continue to monitor the temperatures several times during the day and evening for the next few days to see if the system performs as expected and would advise him of results. He advised that he will continue to check up on it and would be calling periodically. On 05-24-17 we returned home from an extended vacation to discover that the ice maker was not producing ice. Door was dispensing water but there was no ice in the door-side ice maker and therefore nothing to dispense. On 06-05-17 At 12:18 PM I contacted the Executive Offices in Alabama at ** to explain the issue I was having with the ice maker not working. The person I spoke with, whose name I failed to get, advised me that she would give me the number of the local service center to schedule an appointment for a technician to come out and diagnose the problem. There would be charges for the technician to come out, charges for the diagnostic, charges for parts and labor since the unit was past its one year warranty and had already been given a one- time courtesy and she was not going to issue another one. I was basically out of luck but could get it fixed through the technician with service call charges plus parts and labor.While the service technician was very personable and professional, that is the only thing good I can say about me experience with this company. The technician even told me on several occasions during his visits that the parts i.e. compressors, etc were inferior and the technicians were having all kinds of problems with them. With the experience that I have had in dealing with this company, I doubt that I will every purchase anything else with the LG label.

I purchased 5 Major LG Appliances (Range, Washer, Dryer-both with pedestals, Dishwasher and Refrigerator) in August of 09. Right away the appliances started giving me issues. The Dryer would not dry completely, due to me calling so many times, a tech was sent and told me not to use dryer sheets, um ok. I then received a part, a whole electronic panel in which I didnt even know was coming with no one to put it on. I still just have to dry my laundry 2 times to completely dry. The washer has had several parts replaced, I actually ordered the parts online since LG gave me the run around. The refrigerator works but has issues with the way it was built, cheaply! The dishwasher does nothing close to washing dishes. I rinse everything before it goes in and they come out dirty, like they were soaking in a mud bath. The MAJOR complaint is the LG LRE30453 Range. It is dangerous. I have called for over 2 years about this range overheating, both the burners and the oven. I was told to unplug, to reset the breakers, leave off 10 minutes, reset temperature but holding down the bake key and adjusting the temp up or down. I have done everything and it does not work properly. The range heats up to 600 degrees no matter what temp it is turned on to. It does not give an error code and it does not lock like it would if it were overheating, there is also a fuse that is supposed to blow if it gets too hot, per the tech that finally was sent this week, per LG extending my warranty on parts and Labor. The tech said that, due to the range being RECALLED, as well as the amount it would cost to fix it, that he would deem it unrepairable and LG should replace it. WELL, LG called this morning and let me know they were going to send me a check for $253.43 plus tax for my range and for me to Scrap the one I have now. I told them that was not acceptable and would not cover the price even of a generic brand and I wanted a supervisor, they had Michael, supposedly a supervisor called me and he gave me an extra year on the warranty to up the amount to $375.14 plus tax (403.25), but he wants me to send the range to LG, wait 3-6 weeks for them to review the range, then send me a check for the stated amount. I asked if they were going to cover meals during that time and he snickered and said, um no maam, we sure wont. I am SO furious about this. The tech said the range could be fixed but, in his line of work, he will usually deem it unrepairable if the cost to repair will exceed the price of LG replacing it for the customer. Well, now I am screwed, LG needs to either fix my range for 1500 or replace it for the 800 I paid for it on sale.I was on the phone with LG , 4 different people, hung up in 2 times after waiting on hold for their escalation team to answer. I called the 3rd time, got a lady names Ross and sat on hold for 25 minutes before she came on the line to tell me that she was reading my notes and I already talked to Michael so, there was nothing to be done. I asked about the escalation line again and she was very rude, and acted like I just wanted a new stove because mine was scratched or the paint was chipped, due to the lady taking my techs call RMAd the range and put due to paint chipping...I guess that was the easiest thing to pick to devalue the range the most. My tech called them and let them know he did not deem it unrepairable due to paint, that was just an issue from the overheating of the unit and it was UNUSABLE not cosmetically damaged like they reported that he claimed. He actually called them from my kitchen on speaker phone to describe to them the issues. Ross then very rudely gave me a number to call the escalation team myself and the phone rang and rang, to finally a recording of, this department is closed, please call back in normal business hours. I was on the phone with these clowns ALL day, with the supervisor Michael telling me that this week is the first time I have ever called them. Funny how all my calls disappeared once I called them out on not notifying me of the RECALL on this lemon of a range. I then referred back to my dryer issue and they acted like I was crazy. I guess at this point, I AM CRAZY, and broke from eating out and ruining food and pots and pans. LG is a JOKE. Life is NOT good with LG, they stink and do NOT stand behind their overpriced headaches of appliances.

Bought this in 2014. Had never washed worth a darn. I paid over $900 on this piece of junk. The fact that I have to start out on the bulky setting till it fills up, then turn it off, restarting it on power cleanse to get the clothes to move around makes it not so energy efficient! If not used in this manner, the lack of water causes the clothing to rub against each other causing pilling of the material. Doesnt clean properly either. You have to pre treat, and wash 4 times to get any kind of stain out. Im buying a new machine this year and it wont be an LG. What a waste of hard earned money! Im so frustrated!

I purchased an expensive LG washer and dryer new 16 months ago. The writing has worn off of the controls in the front and we cant tell what cycle we are on. Customer Service has been a nightmare. I strongly recommend staying away from this machine or company.

I bought the LG Instaview Refrigerator in June 2017 from Costco model#lmxs30796s serial#704krsb0d550 and it just stopped cooling. After just 36 months a 3,000 refrigerator is considered a lemon by every repairman that came to look at it. I had to purchase another refrigerator to avoid having to deal with this any longer.

After reading the reviews here, I realize I am not alone. We bought our LG oven prior to buying the LG dishwasher.... a few years apart. Initially, I did not have any real problems with the stove/oven EXCEPT that the control panel cracked shortly after we got it, like a month. Fine, everything else was working. We let it go. BUT, now we are having serious issues & of course, they all came to the surface right before this holiday season. Just before Thanksgiving, the stovetop burner would not turn off. I thought it was just my husband being an idiot as he was rushing out of the house making a Jambalaya for the Giants’ pregame tailgate. However, it turns out he wasnt making it up.... It was hot for a long time and would not turn off. HS, hot surface, was the code but the burner was glowing bright red as if it were on HIGH. Took forever to clean that pan. My Le Creuset no less. Then after that, the oven started burning everything and cooking things funny. Burnt on the outside and mushy, undercooked on the inside. Last night, I tried again to use oven.... F-9 error came up. I turned it on and off. Yes, that was my solution in the moment. Now I see that the ovens with that specific warning are a SERIOUS FIRE HAZARD. The ovens catch fire from the malfunctions according to other reviewers. This is shocking and a real issue. I have 3 kids. Honestly, I cant believe Home Depot carries LG after reading all these other accounts of LG breaking down & just not working.So, no holiday cookies or turkey this holiday season b/c my oven that is LESS than 4 years old malfunctioned & is a piece of crap!!!!!!! No food memories with my kids that you daydream about, look forward to with holidays approaching. Nope! Hopes and dreams dashed by LG. And forget about getting a repairperson to come to work on LG. I called several places in the area, and they practically hung up on me when I said I had an LG. As the previous reviewers noted, repair must be done by certified LG contractor.Finally had Ultra Wiz (recommended through LG consumer support) came to take care of the LG dishwasher, which I stupidly bought not realizing LG sucks. The LG dishwasher is quite possibly the worst dishwasher I have ever had. Pretty much had problems with it after 6 months. Within 18 months now, I have had the dishwasher serviced 3x. Ridiculous. As I write this, I am on hold with LG begging for a refund for the stove but that will probably only happen when hell freezes over. Nope, as usual... They say I have to pay for repair and then my case will be presented for evaluation by said mystery higher up. So, I have to spend more money on junky LG product to even get consideration for a refund.... I would take half of what I spent on the stove at this point and put it towards a product that actually works.The only reason I am not stark raving mad is b/c we are about to renovate our current kitchen, and I am getting new appliances anyway. BUT STILL LG is horrid. Never again will I recommend, let alone, buy another single LG product. NEVER. I wish we could ban together and sue LG. Btw, the CEO Bon-Joon Koo is worth 840 million! No wonder he looks so happy in all the photos.

I originally gave LG a poor product review regarding my LG fridge. The control panel, icemaker, and water dispenser stopped working. It got off to a rough start working with LG customer service. It took a couple of visits from the LG technician to figure out that the left door would have to be replaced. This was an expensive repair. I contacted LG and requested assistance with the cost of the repair. It took a while (about three weeks), but LG stepped up and bought the part and I paid the labor. My fridge is 4 years old and long out of warranty. Its not lost on me that LG didnt have to do anything. LG is the first appliance/electronics company that did anything for me out of warranty. I should also add that the LG technician was very professional and reliable. Overall, LG turn me around from frankly a pissed off customer to a loyal customer. LG will be first on my list next time Im in the market for appliances, televisions, etc. The only reason I didnt give LG a full five stars was it just took so long to get my fridge fixed and it took several phone calls to LG customer service before I found and agent who took and interest and went to bat for me. I think her name was Marsee. Im not sure about the spelling. One last thing, LG does not mark up their parts. I checked. If you have an issue with an LG product, make sure you use LG technicians. If you call and independent outfit, you can expect that they will (in some cases) mark up the parts double.

This dryer has ruined our clothing. I get so upset every time I use it, the damage it does is upsetting and ruins my day. The clothing gets stuck on the stupid lint filter because it will not go in completely, it sticks up on both ends just enough to damage clothing by twisting it until it breaks. I will never buy another LG product again, and I will be sure to spread the word. This dryer was expensive, I bought it because I expected it to dry our clothing without damage. I am so disgusted with the flaw in the lint filter.

I researched and researched before I bought my LG Cabinet Depth French Door with drawer freezer in black stainless. It is beautiful, efficient, very large inside and works great!

Choked by LG Side-By-Side (Model # LSXS26326S). I could have died. This product was defective and plastic from the ice maker got in my water. I was choked and my throat scratched by a piece of plastic that broke loose from the ice maker top cover. I do not recommend this product. There was a design change (i.e. material change) that was done in 2018 to the top cover. LG offered me $500 for my pain, suffering, and inconvenience, which was a slap in my face. I was finally provided a refund for the defective unit, but they did not provide any interest for the 2 months that it took them to give me a check. When they sent a company to pick up the defective unit almost $5,000 worth of damage was done to my home (i.e. new refrigerator was scratched, molding/trim damage, custom pre-hung door damaged and threshold broken), which has not been paid. LG said it is not their responsibility, but yet they sent the company to my home. I really appreciate Amazons customer service, because they treat their customers like they would treat themselves.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

LG Range #LRE30453ST - Never used convection oven. Good thing after reading others. Hardly used oven and it stopped heating. Service tech replaced control and it worked twice and stopped heating again. Now says needs new control panel which tech says they no longer make and this problem was a recall. He said they will either replace with new range or pay me. I call LG and they say they do still make the part but it is on 2-3 week back order and cant tell me if it is different than the one I had that was recalled for design problems. So if I ever go get the new panel, what assurances do I have that it wont happen again? None. This range is a problem and the company should be taking better steps to resolve. Does anyone know if there is a class action suit going on this? I will NEVER buy LG again. Right now my whole kitchen is LG. NEVER AGAIN! Do not buy..... I rate them zero stars but you require at least one to submit so let that be minus one.

Our LG gas dryer quit drying. The motor would run and the drum would turn. Also, air came out the vent but no heat. We called Sears Service and they came out. The technician took the dryer apart and after a few minutes discovered that close to the burner is a resettable thermostat all hidden underneath and of course, nothing in the manual mentioning a resettable part. Good design would have made that something the owner could find and reset. (Were not all idiots.) The manual, which is best described as poor pidgin English. We have had a great deal of trouble getting clothes completely dry. I am disappointed in the quality of a machine which was very expensive.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

The dishwasher is very quiet and washes well but takes a long time to go through the cycle. There are numerous cycles to choose from. A screen at the bottom of the DW is easily removed to dispose of food particles.

Recently purchased a home with this stove in the kitchen. Within days I noticed how easy it is to bump the knob and turn on a burner! I warned my fiancé but he didn’t listen and set some paper plates on top of the stove and must’ve bumped a knob. We were getting ready to leave and happened to come back inside for something when I smelled smoke and we found the plates and their packaging in flames! Wondering when LG is going to acknowledge this problem?! Like others have said, I would feel bad even trying to give this thing away. It’s awful.

Bought a LG Dryer and washer combo in April 2015 and I am so disappointed in myself in doing so. Since I bought it I am having issues with dryer. The clothes catching the lint filter since day 1 and it has ruined so many of my clothes. I have done small loads, big loads, using protective nets for bras and fine pieces of clothing and nothing helped so far, I have not complained yet and I just dealt with it and threw the twisted clothing pieces in the garbage, every time it happened but this morning when I woke up and found the entire load of my summer clothes twisted in a giant rope look a like this brought me to an edge.The dryer filter will not completely seal and it has caught clothing on the corner and it twisted it until every piece of clothing was ruined and even opened the door of the dryer on its own. I did not where to start to unwind the clothes, this is terrible. I will NEVER, EVER buy an LG product again EVER. I was so in shock and started unwinding clothes without thinking to take a picture of that terrible sight.

LG wt5001c Bad Washer. Purchased in 9/12 at HD with 3 year extended warranty. After 2 yrs I had issue with motherboard. Then 1 year later I had issues with transmission and drive which was replaced. Now 1 year later the tub wont stop filling. I had to replace the LG with a new washer instead. Repairmen mentioned to me that quality control has been slipping from manufacturer due to mass production.

I purchased the LG washing machine WT1101C - top loading, glass top - in July 2013. I am very disappointed with this product. I have yet to wash a load that does not become unbalanced, and I have tried several different combinations of laundry items. The machine WILL rebalance the load - but it does this by jiggling and REfilling with water and spinning again. That process can be repeated as many times as necessary unless I intervene and redistribute the clothes myself. One day I left it alone to see what would happen and it washed for 2 hours! Energy Efficient?? No way - it uses too much water and takes too long even on the supposedly shortest cycles. Im going to donate it and get a brand I have had before and that has an agitator. The dryer works fine.

Had problem with cooler just after the one year warranty which (after many phone calls) was able to have service provided for free to fix. Thought we were out of the woods. Now after only 2 years, the liner on the fridge door is ripping so the door not properly closing thus freezing food (motor is overcompensating). Repair person will charge $279.00 to fix. No thanks. Not investing another penny into this poorly made fridge.

The washer shakes the whole house. It is terrible. It is level and still jumps all over the room.

I purchased my dream refrigerator in June or July of 2019 (that cost me a lot of money). This refrigerator came with all the bells and whistles to include the new sleek look (it is a beauty). In about September 2019 my refrigerators compressor went out. I lost all of my food in the refrigerator. I am very upset about this because to me this was a warning sign of future expectations of this refrigerator. Since the refrigerator was still under the manufacturer warranty they sent someone out to inspect. As a result of service call they replaced the compressor. I requested a replacement refrigerator because I felt that I had received a “lemon” but LG refused to accommodate my request.Here it is 2 weeks later and my refrigerator has died again. I lost my food again. I called and complained again but LG would like to send someone out to inspect refrigerator again. I am very unhappy that my dream refrigerator has turned into my worst nightmare. What happened to the refrigerators that use to last 20 years or more? All I want is dependable, quality refrigerator to keep my food cold and fresh, and a adequate amount of ice. Am I asking for too much?

I was told by a repairman about two refrigerator brands to buy, saying they have less returns and less repairs. And so, I went with the LG. The refrigerator looks really nice and I was happy with it, but it wasn’t even two years old and it broke twice. I’m very dissatisfied with it. It quit getting cold, and ruined my groceries twice. When it started ruining my food, I thought it was just the food. I didn’t notice it as it took a little while to warm up. And then come to find out it would start melting my ice cream. It was a little over a year when it first went out. I called Lowe’s, where I bought it, and then they turned anything to get it fixed. Then in less than three months, the refrigerator did it again. I called again, and then I had to wait quite some time for the parts to come in.The compressor went out and something else along with it. And so, when they fixed it the second time, they had to redo everything, and put something else in there. LG has a good warranty on certain parts of the refrigerator. But we paid $3,800 for that. Its working now, and it works nicely, but I don’t trust it anymore because it went out twice. I wouldn’t buy another one because of the problems that I had with them.

I had heard that LG products were reliable and we considered that when we bought our black stainless fridge and we’re really happy with that color. We used that for the other appliances that we have so it’s kind of a styling issue for us.

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

After a week and a half of dancing with technicians and various customer support people, we now find our LG refrigerator cannot be fixed. We purchased an LG LFC25770SG on the last day of December 2008 and took delivery in January 2009. Three years and four months later, the compressor has died. When we first discovered the problem, we were shocked the warranty was only for a year. However, some parts are covered for seven years and our compressor is one of them (partial warranty as part is covered but service is not). I could give you the blow-by-blow description of the frustrating customer support calls, three service technician visits, multiple incorrect part deliveries, and going into the Memorial Day Weekend (a traditional barbecue weekend for us) with no refrigerator, no solution to the problem and no sense of urgency by LG in correcting the situation. Our model requires a compressor that is no longer available (even though it is covered by warranty). Of course, if you go online and look for the part, you find it listed (even on LGs sites) with various prices. On many sites, it lists a replacement part for the compressor, but LG said this model requires the original compressor and that there are no substitutes. Unfortunately, they apparently have not notified the parts industry or their factory-authorized repair technicians. Even the LG technician they sent out today (We had been dealing with Sears Home Repair.) thought the replacement part was a suitable sub and was trying to figure out how to install the replacement part. Only after I insisted he interrupt his call to listen to me did he hear me say we have talked to LG twice and that they said there is no substitution for this part. Sears parts distribution has sent us the same part in an expedited shipment twice. Guess Ill tell them since LG hasnt, now we are waiting for LG management to contact us for a solution to our problem undoubtedly next week. That will make a full two weeks without our refrigerator with no concern for the food lost, inconvenience, customer dissatisfaction, repair call costs, or even product quality. I expect their solution will be unsatisfactory (a replacement unit with no warranty, a depreciated value refund, or credit toward a new model, etc). None of these will be satisfactory, as I will accept nothing less than a suitable replacement with the full warranty or refund of our purchase price. I suspect this may be the beginning of litigation. I would like to think LG would be concerned enough about their brand and their product quality that they would want to do the right thing to make us whole. However, our experience so far and the complaints Ive read here do not project a favorable outcome.

4 of 5 of my LG PRODUCTS have had problems. My LG side by side refrigerator with ice maker and freezer on the bottom caught fire on Christmas EVE one year while we were sleeping. After much negotiating it was finally replaced. The replacements ice maker failed and the doors broke twice. My LG top load washer rusted out... it took a year to get it fixed. Meanwhile it had a couple of recalls on the panel and tub. My LG dishwasher stopped working altogether... I replaced it. The second doesnt clean my dishes well. AT THIS POINT I HAVE NO FAITH IN THE PRODUCTS OR SERVICE DEPARTMENT. LG simply does not want to deal with their faulty products and its customer service dep representatives are difficult to understand.

After reading all of the reviews that I just read, wishing I had read them BEFORE I purchased this $2,300.00 piece of JUNK! I have had nothing but trouble with my LG french door fridge from day one. Icemaker not working, no cold water dispensing, broken drawers now freezer not working. Loud sound from freezer, thinking it was going to catch on fire. The worst of it all is their customer service SUCKS!!! Purchased at HH Gregg. They suck also!!! We even purchased extended warranty!! I get nothing but the run around, it has taken me 6 weeks to get anything acknowledged. Still not fixed, and just received a letter saying there is a lawsuit against LG for this model. Surprise, Surprise!!! Never Ever will I ever purchase anything LG EVER!!!!

We have had a LG DLEX3001W Ultra Capacity Dryer and a WM3001HWA Ultra Washer for the past 4 years. Unlike the Wash Machine which is another story the Dryer has been a pretty decent appliance overall. We have although have had one consistent annoying issue that we have been experiencing and it is clothes being wet or very damp after a drying cycle. We did the normal cleaning of the lint filter and what we could visibly clean out of the lint filter cavity. Eventually this method of cleaning was no longer fixing the problem. I will note that we have a very short vent run to the outside which is always checked and is clean. So what we did was remove the lint screen and then took our vacuum cleaner with a small crevice attachment and cleaned out the lower lint cavity. We then reversed our vacuum hose to the blow side and placed the attachment into the lint cavity and wrapped it with a towel to prevent air leakage and then proceeded to blow air into the lint cavity. To our surprise there was quite a bit of lint that was forced through to the outside vent that we could not see in the lint cavity. From what we can figure it appears lint can become stuck along the exit path in the dryer and needs to be forced out. Once we cleaned out the lint cavity to the outside drying returned to normal. Hope this helps and prevents an unnecessary repair call and charges. It would be nice if Lg would add some information on this issue through their website to assist consumers.

I thought LG was a good brand name so when we were looking for refrigerators, I was drawn to the style of the French door fridge and we chose it. I wish Id looked at this site first! Exactly three years to the day after purchasing it, it shut down. My freezer was packed and everything had to be thrown out! The fridge stayed cool long enough to salvage some of the contents. Ok, so sometimes products fail, right? Their customer service is THE WORST. They could not be less helpful if they set out to do it! I called the first time and was told by a sugary sweet computer voice that they were too busy and she hung up on me!The next day when I called back I was told by the same computer that my wait would be 7 minutes. The next time my wait time was announced it was 8 minutes. Wait, what? When I finally got to speak to someone, he treated me like an idiot suggesting I didnt have it set on the right temps or didnt close the freezer door correctly. He was infuriating because he knew nothing and was operating from a script that meant he wasnt even thinking. It would have been nice if somewhere they said gee, thats awful. Were sorry. We hope to make it up to you. A friend who works in the electronics field said LG is notorious for not backing up their product. Im going to say this. I wish Id listened to my husband and selected the Samsung fridge!!! Ill never buy another LG appliance again.

I bought LG Gas stove which has easy clean. Well most of us think it will clean the oven. It dont. They advertise self-clean but when you get it and read its Easy Clean which doesnt even start to clean grease or burned on stuff. Why not advertise buy a can of Oven cleaner then press easy clean. I am so disappointed and feel misled. Ive only had this since the beginning of October and have been going round in circles with LG.

My boyfriend and I ordered a LG fridge online on June 25th for $1804.13. It was to be delivered on June 30th. My boyfriend left work to meet LG at our house. Two men took the fridge off the truck and out of the box and the back was damaged all smashed. My boyfriend told them we did not want that one and they took it back. LG never contacted us to when a new one would be delivered. I called them (on hold too long) and they told me they could not get another one here until July 11th. I couldnt believe it, I asked why so long and LG said that is the next date a truck could get to my location. I thought since it was their mistake maybe they should go a little out of their way for a customer, but no, there was nothing they could or would do. So 12 days without a fridge. We had to use a cooler just for water, milk and half for our coffee, buying ice constantly.We went out to eat a lot, which is really expensive. It was a nightmare! I called LG again and complained to a Manager/Supervisor and had to go through about an hour on the phone explaining the story over and over until I finally could get them to connect me with a supervisor and he was not very helpful but he finally said once the fridge was delivered LG would send me a check for $100.00 for my troubles, but I had to call back once the fridge was delivered. I asked why I had to wait and he stated that is their policy. I think they want you to forget about it once you get your new fridge. Well I didnt. I called back and asked for the same Supervisor, I did write down his name, Jerold. After being on hold again and explaining my story again to 2 different employees, I finally talk to Jerold and he said they will send me a check in the mail. Now it is Sept 6th and no check came in the mail.I called back LG asked to speak to Jerome, they couldnt get me Jerome, said they have a lot of Supervisors located all over and I would have to speak to whoever picked up my call. I was on hold for 20 minutes. A woman answered. I asked if she was a Supervisor, she said yes then she asked me for my phone # and put me back on hold for 5 min. She came back on the phone and said she didnt see my order. I then told her the whole situation and said maybe she should have asked me what the issue was before she put me on hold so quickly. She told me that there was no Jerome that worked there. I said it was the same # that I previously called, twice. Then I told her that the order was under my boyfriends phone # and I have the order # and the model # and sku #. She wasnt really listening, but looked up my boyfriends # and asked for the model # and said she saw no order for us.I couldnt believe it. The new fridge is in our kitchen that they delivered. I yelled at her, I just couldnt get over the way they treat customers. So I went on the computer and had a live chat on their website. The woman on the computer found the order under my boyfriends phone #. Maybe they should find a better way to keep track of orders (maybe by the order #) but she said that she had spoke to the woman, Supervisor, that I just got off the phone with and there is nothing they could do for me. Then said that they do not have a Jerome that works there and they do not give back any type of reimbursement or refund for bad service or unhappy customers. It is not their policy. I guess it not their policy to keep customers happy. It was their fault I went without a fridge for as long as I did. It was their fault I had to spend a lot more than I should have on food for two weeks, after giving them One Thousand Eight Hundred dollars.I think LG Supervisors do it on purpose, tell you to call back once the fridge is delivered, wait for a check in the mail, all tactics to make you give up. Well I didnt give up and it got me nowhere. LG also tried to say it was a Home Depot issue. Well Home Depot connected me to them, and why did a Supervisor from LG, Jerome, say he would send a check in the mail. I called Home Depot and they said they wouldnt do that, they would have reimbursed some of our payment. I have never been this angry but we spent a lot of money and hassle over this, and it is not over $100.00. It is about the way I was treated.

In September 2011, we purchased an LG gas range. Within a month, we requested a service call because two of the top burners did not operate correctly. Five months since purchase, we now have total failure of the oven (doesnt come on at all) and when it did previously work, the convention option for the oven worked erratic. I still have trouble with two top burners. The grill does not get hot enough to cook a pancake. The largest burner goes out of control with huge flames (scary)! Service person was out two weeks ago and we were informed that replacement parts were not presently available and we will be contacted later. I called again to launch a complaint. I was then told we would receive a call back later that day to report the status of our claim. No call was received.I am a caregiver to an Alzheimer patient who also is diabetic. I have special foods to prepare on this new, pretty stove that doesnt work well enough to prepare a decent meal. I am severely limited in my ability to provide nutritional care for my family member. And, yes, Im angry about the situation. My range cost $1,232 and for that expense I get a bag of trouble and face a company that will not yet (after five months) stand behind the unit to properly repair or replace it.

I just bought a pair and am still in the process of evaluating them. The styles are nice. I just think they are pricey. I also understand that the way they are manufactured or because they are front loaders, people complain about smell in the rubber and suggest they be left opened after each wash. No one like to the their washers with their doors opened.

LG makes it difficult for repairmen to buy parts. This forces you to use their customer service. I understand the rationale in this, it can help the company ensure the machine gets fixed by an LG approved repairman. Having said this, the LG customer service is based in the Philippines. I dont blame the workers there who are trying their best, however, their training and product knowledge is so limited they are unable to think rationally about a course of action for my problem. I cant prove this, but it seemed that my calls with questions about my LG washer-dryer (which broke 5 times in 2 years) prompted the service centre to consult a script instead of thinking and answering. I wondered this because their answers did not address my question. Based on the other reviews Ive read, this will be my first and last purchase of any LG product. It seems they are designed to be attractively cheap, but break easily, then have poor service to correct the problems. I will never endorse this company to any colleagues.

I bought an LG oven 18 months ago. During this time the oven has had to be repaired 6 times. The most recent breakdown occurred 3 weeks ago. I feel reluctant to have it repaired again as I feel that there is something fundamentally wrong with this appliance. If it is repaired again now, there is no guarantee it won’t need repairing again in the near future. As the warranty is coming up, I don’t want to take this chance. I have already been greatly inconvenienced. On 6 occasions, I have had to leave work to meet with the repairer to have the oven fixed. Often I have to wait for the part. I estimate that so far I have had to take 15-18 hours from work to deal with this. Also, at the moment I am without a working oven and this has been the case for 3 weeks. The customer service at LG is very poor. I would not recommend LG appliances and I will certainly never buy them again.

I bought an LG Oven with the blue oven interior. Easy Clean option. Easy cleaned the oven twice no luck. I now have some white blotches. Tried the oven cleaning cycle. More white blotches. Tried using baking soda and water. No luck. Salesman said, Just use the easy clean cycle and you’re good to go! Boy do I feel stupid! $1000.00 not well spent. Spent over $5500.00 for all new LG Appliances. Makes me question my purchases.

I purchased an LG washer and dryer in 2018. Within 6 months the dryer has no heat so I called for a repair. The electrical panel (brains of the dryer) and the thermostat had to be replaced. I called the store to express my disappointment and the saleswoman said, You must have bought a lemon! Clearly doesn’t stand behind the brands they sell! Less than 2 years later my dryer again has no heat! The repairman came today and the exact same parts need to be replaced again! I feel I have a defective machine and LG says they will most likely just repair it. I feel they should replace it. An appliance that only worked for less than 6 months is not what I thought I was buying. I thought I was buying quality! I will never buy an LG again! Including manufacturing, this will now be the third time the same part has been in put in this machine. Clearly defective! I had Whirlpool for over 10 years and never once needed to call for service. Extremely disappointed in LG.

I’ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG’s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG’s main number).

We bought an LG refrigerator in September 2017. It is still under manufacturers warranty. We called and sent emails on the repairs. It has been going on 2 weeks now and we have yet to see a tech. I WILL NEVER BUY ANOTHER PRODUCT WITH AN LG LOGO, EVER!!!

We have a 3-door side-by-side with ice/water. Ice maker is slow and very undersized so we will definitely run out of ice during a party. The refrigerator is very stylish but it is painted and can and did scratch. The unit is quiet and led lighted interior is quite nice. The door gasket has gone bad in 3 years though. WE bought this thru Home Depot and wisely bought additional wty. WE have some trouble with refrig and LG stove and the warranty company has been EXCELLENT. This is very important. No sin to need a repair but to be left hanging is not good. We will buy LG again. :-)

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

LG french door refrigerator with bottom freezer - The unit is only 1 1/2 years old and one of the fans blowing from the freezer started sounding like a 747 on takeoff. I called LG, but was told it was out of warranty and tough luck. They even had the nerve to insist it was my fault for excess ice build up causing fan to fail. I wont waste any more money repairing this thing. I will get a different brand. Do not buy LG refrigerators! They will break your heart and bust your wallet.

LG LD1452WFEN3 - Purchased February 2015, its May now. Had approx. 4 call outs, dishes never clean, mostly never dry. Initially came up with the OE symbol. Unit was apparently not draining due to installation, unit removed, rebuilt. Technician excellent but the dishwasher is very very unreliable, simple product like kids yogurt doesnt wash out of plastic cups. I paid $798 plus $30 to have it installed. Waiting now on feedback and responses from LG and store I purchased from. I will not buy new or LG again. I have not had 1 successful full clean from it. Thanks.

When we purchased this washer/dryer set, we were told we were getting some high quality machines. Sadly the washing machine is a big disappointment. This problem from the very beginning, slimy mildew on the gasket, we had a technician come out to remove the gasket to clean it but that was not the solution. This machine is definitely defective and should not be on the market. If you have any answers please share.

We bought an LG washer and dryer set 1 1/2 years ago. Have not been happy with them since we bought them. The top loader with no agitator leave clothes dirty, filled with soap scum and tangled up. I have called LG customer service numerous times. They told me I was not washing clothes correctly. Im 43, I know how to wash clothes. Suggest that I use a different type of detergent. Tried that... no luck. I will never buy a LG washer and dryer again. Total waste of money!

I purchased my LG front load steam washer, model WM2501HWA, in April of 2010. It worked fine until May 2014 when it just stopped mid-spin cycle. It totally lost all power. I checked the obvious, tripped breaker switch, plugs, and all was fine. So I called a repair company that was recommended to me by a friend. They diagnosed the problem as a bad power board. It was also recommended that I replace the noise filter at the same time. Parts and labor would be over $300 not including diagnostic fee. After waiting a month for the parts, they installed them and it worked. After about 6 loads it died again! Ive been waiting for the new parts and its been over a month! I asked the repair company if they could just refund my money so I could just get a new one and they said they wanted to install the new parts first. They have yet to receive my parts and I am spending $25 a week at the laundromat. The first mistake I made was buying an LG washer and dryer. My second mistake was calling a bad repair company. I am currently out $300 and have no working washer. I am so mad!! Dont buy LG!!!

This washing machine is now 3 years old. From the beginning my wife complained that it does not get the clothes as clean as our old machine, with agitator, did. Every time you wash a small load sooner or later the machine stops, often two or three times, because the load has become unbalanced. If you do not use extra rinse the clothes come out smelling soapy. This is the worst washing machine I have ever owned and I am pushing 70.

Placed 1/2 load of towels in washer, started machine, then went shopping. Upon return washer door was open, water was pouring out of the door, and the towels were all over the floor. Apparently, this happened soon after we left because the washroom was flooded, the hallway was flooded, the bedroom was flooded, and the basement had the equivalent of an inch of water everywhere, it had even streamed into the garage through the wall from the washroom. After calling LG we were told the machine was out of warranty and to call an LG repairman. He was not available for two weeks. After performing extensive diagnostics in conjunction with LG tech support, he was advised that the machine checked out in all respects, but that LG recommended replacing the main board and both inlet valves at a cost for parts of over $500 plus labor. We could use the machine, but recommended that we not leave the house. We have had a number of repairs to the machine for the door not locking and have expensive switches replaced. Over $500 in repairs in the first two years. Now the machine is 4 years old and they want more money (see above) for repairs. Consumer Reports currently rates LG as the top front loader. We cannot understand how this can be an honest report, because our experience with these products and with LG has been abysmal. We noticed that on searching for LG washer problems, we came across three other reports under Consumer Reviews describing exactly our problem. LG told its repairman they had no other reports of such a problem, which obviously was a direct lie since we found three on our first search. Our order number on this machine from Home Depot is ** It was paid for on 6/22/11, and delivered on 6/28/11.

My biggest problem with this dishwasher is the racks are poorly designed. Whoever designed these racks couldnt possibly ever loaded a dishwasher. Glasses fall over unless the glass rack is full. Consequently, if you dont run the dishwasher every day, as you pull the rack out, any glasses previously placed on the rack, fall over causing broken glasses. The lower rack where one would usually place small plates or bowls is designed in such a way that the posts are staggered so the plates & bowls wont line up. If I ever buy another new dishwasher, Im taking dishes with me so I know they can be properly & efficiently placed.

I purchased the worst appliance of my life - an LG refrigerator. It is absolute junk, and I regret ever trusting this company with such a large expenditure for their flagship refrigerator. The fridge never - from day one - held a proper temperature, and the compressor failed within the first year. I tried contacting LG to get warranty service on what was offered as a 10 year compressor warranty, and LG customer service denied their obligations through what happens to be the worst customer experience I have ever had in my life. I am so incredibly angry with them. Just writing this review infuriates me. LG refuses to honor to do the repair, but tries to scam me even further by trying to sell me yet one more level of warranty through my Consumer Protection office, just to honor the warranty that I already have through the original purchase. And then they come back at me and say that they will honor just providing the part on the compressor, if I buy one more extended warranty and sign a waiver to release them from the remaining 8 years left on my already existing 10 year compressor warranty. My fridge has been sitting dead - DEAD - in my kitchen for the last 18 months. I filed a complaint with my Consumer Protection Branch, and they have been fighting with LG for nearly 18 months now, where LG refuses to acknowledge needing to honor any repairs, or to acknowledge my situation. My fridge, completely dead and with the protective plastic wrap (from factory) still on the doors, is landfill junk. So much for that $3,400 retail price for a bunch of landfill crap. I hate this company. I hate this company with a passion. I hate them so much, that as my fridge sits dead for the past 18 months, I get so angry that I cant keep food in my house after spending so much money on the initial purchase. The only time I can even try to keep food is over the winter months when my garage is cold from the winter outdoors. I cant believe that I spent an entire winter (this past winter, and the last) going out to the shelf in my unheated garage, and being forced to eat the food there for me and my family, and questioning whether the food that was ate each and every day would make me sick, or whether it would kill me (from food poisoning). I hate this company so much that I will never - EVER - purchase another LG product in my life. I pray this company goes into bankruptcy. Im in the process of proceeding on a lawsuit with this company, and Im going to go after them for every last penny. My lawsuit is fueled by my hatred for LG, so if you want to feel like I do (the rage) you should go out and buy their garbage and experience this overwhelming anger. This is the worst company I have ever dealt with. They are scammers, building absolute junk, with horrible products made not to even last a year. My sister just bought an LG phone, and its the worst piece of garbage she said she has ever bought. Shes taking the non functioning phone back to her phone company, because it doesnt work, and has never worked properly. If you want to get an idea about what other LG customers think about LG products, look no further than the 1 star (out of a possible 5 stars) that LG refrigerators are rated at, at ConsumerAffairs.This company fails at everything they do. Did I say I hate this company, passionately? I have never - EVER - in my life hated anything more than LG!!! Do not buy LG products unless you have a passion for being angry, and enjoy feeling hate. I hate you, LG. You are the worst experience of my life, and I wish you and your scam into bankruptcy. Your products dont deserve to be in the world. LGs bankruptcy would make my life so much better. (I hate LG that much!!!) Stay away.

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

If only I had checked for reviews prior to my purchase. I moved to Georgia from California a little over a year ago and was so excited about getting a new washer/dryer. I went to Home Depot (its a small town, so the store selection is limited) and found what I thought was a really nice washer/dryer combo from LG. I couldnt have been more disappointed. The washer takes FOREVER - mostly because it continually rebalances the load - all to no avail. After multiple attempts the washer gives up and chimes to tell me to come and rebalance it. Now - Ive had washers before (all with agitators, which this one doesnt have) and one - sometimes two - rebalances corrects the problem... NOT with the LG - sometimes I have to rebalance 6 or 8 times in order for the load to complete the cycle. Then I have to repeat the process with the next spin. It doesnt just happen with odd weight loads or odd sized - its nearly everything. I HATE THIS WASHER. DONT BUY ONE!!!

Already happened three times. Lots of food lost. I will never purchase an LG product again. The evaporator (the thingy with lots of coils and fins, which is responsible for transferring the coldness from the compressed gas to the surrounding air inside the fridge/freezer) ices up. The evaporator defrost heater is working, yet it does not defrost all the ice, allowing for lots of ice buildup. Apparently LG has issue with the timer controlling the defrost cycle. But the bottom line is that when ice builds up on the evaporator fins, no cooling can be done and the food spoils.To fix the issue you have to take the entire fridge (shelves rails, drawers) and freezer (door, rails, ice maker) apart to gain access to the back covers, remove the back covers and manually defrost using a hair drier to remove all the ice build up. I am now an expert in doing this, and it only takes about half a day. But all the food is already spoiled since there is no warning that the fridge and/or freezer stopped working. :-(Apparently this is a common issue with LG, not only this specific model. Other people also have issues with the drain tube freezing up (the drain tube is supposed to drain the water which the evaporator defrost heater thaws. This cause water to overflow and build at bottom of fridge and/or freezer and leak onto the floor, damaging the floor. Some people jury rigged an copper wire extension from the defrost heater into the drain hole to transfer heat from the heater into the drain hole. LG is aware of these issues and has done nothing to address them.Three recommendations for LG: 1- Engineer a better way to detect that there is ice building up and/or make sure that the defrosting cycle is long and/or frequent enough to defrost the evaporator coils and fins. 2- Have an ALARM whenever the temp inside the fridge and/or the freezer is above the set temperature, to warn against spoiling food.3- LG should engineer something to ensure that the drain holed does not ice up. (a heat transfer copper wire as above or a separate heating element around the drain tube).Even if they do listen, I will never purchase an LG product again. -Avi

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

My LG refrigerator stopped working and it was almost 3 years old. No one will work on the refrigerator due to warranties on certain parts. The service provider in my area is not taking any work orders until after the New Year. It is the compressor which should go up in the little bit of time. The whole experience has been frustrating with LG and trying to find another company to work on this so I didnt have to wait. The compressor from what I understand can take up to 3-4 weeks to come in. Deciding the pay for the labor, not cheap, so made a decision that I didnt want to make since this refrigerator wasnt cheap. So today I decided to purchase a new refrigerator and not wait for this.

It was energy efficient and self defrosting. Very reliable. Fantastic refrigerator that was very easy to clean. Items kept at the proper temperature. Quiet. But do wish the dial was easier to reach. It was towards the back of mine. Im short and short arms so hard to reach that far. Other than the dial though it was a terrific refrigerator. Served us very well. I am very happy with LG overall.

I have an LG washer that is almost 4 years old, it just stopped working. I looked up how to trouble shoot with a hard reset. This worked and I got one load done and now again nothing. So disappointing as this product was by no means cheap. There is no reason I should have to but a new board for a washer that is not that old.

Couldn’t ask for more. The control panel is easy to understand and use. The amount of laundry that it washes is huge compared to what I had before. I had a Bosch front loader and it only washed half the amount of laundry and still didn’t clean well. I didn’t realize how clean my laundry wasn’t, until I used the LG. The matching dryer is super efficient he clothes faster and with less wrinkling. Never used LG products before. So glad I did. Now that I’m moving into another home, I’m looking at LG for all of my kitchen appliance needs and I’m taking my washer and dryer with me!

LG Front Load Washer Model # WM9000HVA - This is the worst washer to hit the market. Close to being a year old, it started leaking, contacted LG. Then was told washer out of warranty. Found receipt. Called back, then was told technicians are all booked up. They have been directing me to videos for 2 months to resolve the issue myself. I finally got tired of getting the runaround, today I filed a complaint with my state Attorney General. We as consumers should not have to put up with this.

We purchased this refrigerator when redoing kitchen. Took 4 deliveries to get it. I was laid up with hip surgery so by the time I tried to clean doors nothing worked. No stainless steel product worked. Then I tried putting up magnets. They do not stick. This LG refrig came from Mexico. Company told me to get service co out and see if it is SS. WHAT? Co says it is SS. If it is why dont magnets work and SS Cleaner work? Called service co here and they want nothing to do with this. Never heard of this. Mad in Michigan.

We purchased an LG fridge in November. Soon we noticed water puddling on top of the freezer door (bottom freezer model). Then we noticed that the water was freezing on the outside of the ice maker bucket, and that the ice cubes were melting then freezing together. When we used a blowdryer to melt some of the ice so we could remove the ice bucket, the melted water ran out, not from the dispenser as we would expect, but from all the seams in the door. On February 9th, I sent in a repair request. The provider I was given (which took a couple of days to receive) was unprofessional and after giving my address, told me they had no availability in my area and to find someone else and hung up. On February 14th, I received two more service providers contact info. One of them never answered my repeated calls. The other one informed me that they only serviced a neighboring county. Around February 21, I received another service providers contact info, and a service appointment was set up for March 1, between 8 am and noon. I took the morning off work. When the technician had not arrived by 12:30, I called the service provider who said they would contact the technician and get back to me. I was called back in a few minutes and was told the technician was stuck in traffic and would be at my home by 1 pm. At 1:15, he had still not arrived and I called the service again. She said she would call him again and get back to me. This time when she called back, she said he did not answer his phone and she that she left him a voicemail. When he finally showed up, around 2:30, he said that he had been running a little behind. After looking at the ice maker, he told me this was a common problem with this model of fridge and we would need a whole new door, which might or might not fix the problem, and someone would be in touch with me within 24 hours to set up an installation date and time. Nine days later, I got the call and an appointment was scheduled for March 13th, again between 8 am and noon. Again, I took the morning off work. Again, the technician did not arrive till after 2 pm. He did install a new door, said we were all set and left. And now the ice maker does not work at all. So far, Ive missed two days work, dealt with 4 incompetent and unprofessional service providers authorized by LG. Ive read many reviews praising LG products, but frankly all the reviews for their customer service are very negative (wishing we had checked those out and not just the product reviews when we purchased the appliances in November).

We had no idea what a nightmare we would be having after purchasing our LG Top Loading Washing Machine. The very first problem was a significant leak that was repaired in a timely manner. After that, I had a problem getting the soap out of my clothes and called the toll free number. I was told to use only 3 tablespoons of HE detergent, I was only using 1 tablespoon and still could not get the soap out of our clothes. I was taking our towels outdoors and hanging them from our clothesline and hosing them off until they were freer of suds. Finally, I called a repairman and was informed to use only 1 to 1/2 teaspoon of soap, but I still have to use a lot of water to get our laundry somewhat soap free. Our water usage has gone up over a 1,000 gallons a month.Things went along for a while, until I started noticing small shards of a foreign material stuck in our towels or in our pockets. I was baffled as to where these little hard pieces were coming from, and about that time, the washer was starting to make a strange noise during the spin cycle. I called the repairman again and we discovered that the drum was rubbing against the fiberglass liner. Those small shards in our laundry were coming from the washer tearing itself apart.I agreed that this particular washer was to be replaced. I wanted my money back minus the months of usage, but was told that was not an option. Finally, in the later part of November 2011, 6 months after our initial purchase, we received a replacement machine from LG. All was fine for a while, until the bleach dispenser stopped emptying completely. So, I called the repairman again and we received a new dispenser. Well, that one did not work any better and another repairman determined that there was a problem with the control panel and the washer drum needed to be replaced, because it was not in balance.It has been less than one year since we made our original washing machine purchase and it has been one problem after another. The fact that this type of machine does not properly rinse laundry and requires a lot of extra water to do so, is irritating. I always have to stay alert because the machine goes out of balance a lot and I have to leave the wet laundry and try to get the machine going again. In my opinion, this machine is poorly designed and will never work properly. Life is not good at LG, and well never purchase another one of their products.

We loved this fridge for about the first 3 months. Then the optional second ice maker that we purchased would take a week to fill. We were told the air temp in AZ was too hot for the fridge to produce ice any faster!! Really, how stupid do you think we are? We have had at least 10 visits to repair this issue and now the upper part of the fridge is fluctuating from 30-42 degrees when set at 37. We are losing food to spoilage and freezing. We are paying for all the spoilage. The battle continues to have this fridge operate as it should. VERY VERY FRUSTRATING. I will not buy LG again.

I just called LG to try and warranty my french door refrigerator with a broken compressor. I purchased my unit Aug. 2012, and I am well within my 10 year warranty. Heck, Im still within the 7 year warranty for the other parts that will need to be replaced when they repair the compressor. They transferred me to their affiliated repair company and they want $1000.00 to fix my unit. If Im under warranty, why do I have to pay that much for something that is guaranteed to break again, from reading all these comments???? $1k I might as well use that money for a new unit, not LG!

I purchased an LG after reviewing them on Consumer Reports and other websites. I purchased mine from Lowes in June 2016 but it was not installed until August 2018 due to the delay of my home construction completion. So in service less than 1 year and no longer will cool or freeze as of 8-1-19. After a little research I discovered that the Linear Compressor failure is a COMMON problem with LG. NOTE LG at the time of my purchase had a 5 year warranty on this unit from the purchase date, I believe it is now a 10 year warranty. I called customer service on 8-2-19 to report problem. I was told I would be contacted by an authorized service center within 48 hours. NO CONTACT. ON 8-4-19 got a call from LG indicating I would be provided free service & repair for the cooling issue and would receive a call from an authorized service center with 48 hours (ANOTHER 48 hours with no frig/freezer). On 8-4 I received an email that my request had been sent to an authorized repair center. On 8-5 I received an email Service Appointment Cancellation Notification. I again called and advised I had never been contacted about a service appt. She put me on hold and came back and said I had a new service appt on 8-8 between 8-5 and the provider would call me 1 hour prior. On 8-6 I got another Cancellation Notice. It is now 8-12-19, still no frig/freezer or repair scheduled. I have documented everything and will pursue. I also discovered there is a class action against LG for this same problem.My request was escalated to Executive Services Project Team on 8-8-19 and I was told to call him (will not mention names yet) back on Saturday as he would be working from 9-6, if I had not received a response within 48 hours. He did send me an email with his name and unit but no direct phone number. On 8-10 I called and asked to speak to the person and was advised no one worked in that division on the weekend.Today 8-12 I called and asked for Executive Services and spoke to another man. He advised that a repair provider was sent a letter of authorization for a labor rate of $450 flat on 8-5-19. The man tried to call them with no answer. I advised it was too early here in Hawaii and he asked if I could call them. I have called them with no person answering, and left two messages. (Perhaps this was one of the cancelled appointments). I need to know IF AND WHEN my refrigerator will be repaired. I have guests coming in two days and will rent one if I have to but NEED a response from someone that has a clue about what steps will be taken. By the way, pretty no one here on the island of Hawaii will repair either LG or Samsung. Next time I will check with repair services before I buy an appliance.

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

Bought the dishwasher 4 years ago. Rack system collapses when you load plates - had to jerry rig something to prevent from happening, the hose discharging the water leaked after 3 years of normal use (very thin, cheap hose I had to replace), had numerous occasions where it would not pump water out so had to manually remove the water and it would then worked again until now when it is not longer pumping. I think I am going to start buying disposable appliances - the kind that cost less you dont feel bad throwing away after a few years of use cause they did not cost a fortune...

So disgusted with my LG Top Load Washer purchase. Bought 5 years ago. Never have thought my clothes were getting clean, but 2 years ago we went on vacation for 3 months. After coming home I started to get a rash. Over this time it has gotten so bad I have gone to 2 specialists. I use the cleaning tablets like I am suppose to and the washer appears to be clean. I take the dispenser out once a month and clean it in bleach. Lately I have noticed it has black mold on it. Today I inspected the place where it slides in and it is black with mold. Got some mold cleaner and sprayed up into it, but black mold keeps coming out from up inside. No wonder my family is having issues. This thing is leaving my house and going straight to the junkyard. BUYER BEWARE. Purchased at H. H. Gregg, Greenwood, IN (out of business).

Do not buy LG all in one washer and dryer. It doesnt dry at all, clothes get hotter and wetter, I followed all instructions. It also says takes 6 hours and 10 mins to dry a small load, which it didnt. LG tech came turned it on and off didnt try the dryer cycle. I found out LG only turn on and off any of their products, without looking at the problem. Therefore if it turns and off they say no problems. Never buy LG products.

I bought this machine in June 2014 and after about 1 year of use it constantly goes off balance. It takes all day to do a load of clothes. Honestly do not buy an LG washer. This is the worst item I think Ive ever purchased. So very upset with this. Take it off the market!!!

We bought an LG front loading high efficiency washer a few years ago and it has been nothing but trouble. The maintenance required for routine use is more than one would expect for an appliance such as a washing machine. The machine routinely soils and streaks clothes and has ruined countless garments despite the suggested tub cleaning, wiping down, and costly extra tub cleaner. Additionally, the washer often leaks soapy water into the floor despite the use of HE detergent, meticulous measuring of detergent so as not to overfill. Now I must wash only small loads to keep leakage to a minimum--one of the big selling points was the ability to efficiently do large loads. Over recent days, I have had consistent leaking. I suspect we may have water damage below the floor, but no visible staining of the lower ceiling as of yet. I am constantly washing towels that I have to use to clean up the mess from routine use of the appliance. This product is a lemon. There should be some sort of buy back or trade in for some other, more useful washing machine.

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

I had purchased refrigerator from Brick in December for 1660.00. In a week time it started to make loud whistling noise and Brick advised that first year manufacture warranty covers the issues. When I contacted them I had been told that LG will send a person to review the issue. But the repair person showed up from Total Global (sub Contracted by LG) and advised that compressor is the issue and not repairable. Since we paid for new fridge I dont want repairing by changing new compressor and requested a new fridge as replacement. There were no follow up calls or update. I made several calls to their customer service department and been told only solution that we have to repair and awful customer service representative telling me to listen to her. My argument is we paid for a new fridge and need to be replaced not repaired.

I remodeled my house and brought 4 LG products. Microwave for over the range, sitting in my living room, home alone and heard a noise. I go into the kitchen to find the handle of the microwave on the floor, repairman man said it was cracked. Microwave was 1 month old. Dishwasher 2 mo. old, the latch cracked and had to be replaced. Range, oven door almost fell off, missing 2 screws. The best for last, my horror story of the French door fridge, needed twice to replace the motherboard (I think it came from China?), the freezer door did not lock well, escaping cold air, the ice maker had to be replaced. I had put hardwood all thru the house including the kitchen. I now have some leak coming from the bottom of the fridge, it is now ruining my hardwood. The appliance man will be out this Tuesday.All appliances were purchased the same day and 3 out of 4 had issues within the first month. I was looking to see if there were any recalls or class actions suits. These product in my case were just terrible, even the stainless steel has an issue. I put my old Amana fridge in the garage, mine is about 20 years old and still works like a charm. I WILL NEVER BUY AN LG PRODUCT, life is good my foot. Had to take off work numerous times to have items fixed. I think I goofed and purchased LG instead of GE, mapping the price.

The LG-WM3997HWA washers drain system is bad and the dryer doesnt dry! I spoke to a couple of LGs support people and the first one sent out a repair person because the machine doesnt dry. The repair person found nothing wrong. I called again because the machine still didnt dry and LG was again going to send out a repair person... I then called the repair person and he said these machines never dry and that if he came again, he would just check the specs and the specs were correct. So I called LGs support people again and this time the lady told me that the machine only dries to 90%. In point of fact, it doesnt really dry. I tried it using half the wash load and I think that after hours of drying, it was wetter than when it first came out of the wash. I now have to buy a dryer. I have been trying to dispute this with Goedekers the company that I purchased this machine from, but their policy is once its delivered, its yours.It makes no sense to me at all that they sell a washer/dryer that doesnt dry. I have used these kinds of machines in Japan and they work perfectly. It does take hours, but the wash comes out dry at the end and you dont have to remove half the wash to get it that way. Also your design for the machines drainage is horrible. To have the water drain out so close to the floor makes no sense. I used a flat tray to catch the water, but it is virtually impossible to control the flow and most of the time, it makes a mess. This is probably the worst appliance that I have ever bought. At this point, I now have to buy a dryer to put on top of the machine because the reason I bought it in the first place is because my laundry room is tiny. The point is that they should not be selling this machine and the public should be warned not to buy it.

Our oven range of its own volition heats up to maximum heat, will not shut off and has to be totally unplugged from electricity. This happened to me 6th Sept 2019. LG has a recall with full in home service for many units exhibiting this potential catastrophic fault. When contacted LG informed me my model was not on the recall list. Their concern and help consisted of advising me to have a recognized LG technician at a cost up to $240 check to find the problem and get it fixed. Check the recall. Judge for yourself if you now want to risk your home, property, life and physical injury buying a LG electric oven range.

My 5 year old refrigerator suddenly stopped working. A technician came out the next day and determined the compressor had failed. I was shocked because compressors typically can last over 20 years. After doing some research I come to find out that this is a widespread problem with LG and possibly some other brands that use this Linear type compressor. LG knows about the problem, and continues selling this product. To make matters worse, they are or have been installing the same type compressor as a replacement which will likely fail again in a short time.LG - listen this is no picnic when you lose hundreds of dollars of food. I spent over $3,000 for what I was led to believe to be a top quality refrigerator. Though the compressor is under warranty, LG said the labor is not because its 5 years and a few weeks, are you kidding? I am not pleased to have to shell out $550 in labor on top of the cost of the lost food. If this is how you treat your customers, you can rest assure LG will not be my appliance brand of choice.

I purchased an LG refrigerator from ABC Warehouse on 5/24/15. On 6/3/16 my refrigerator stopped keeping things cold and the blower fan stopped working. We purchased an extended warranty for this item and was referred to an appliance repair company that ABC dealt with. On 6/7/16 the company finally came out and they determined what parts they needed to order. It is 6/19/16 and my refrigerator is still not repaired. Its ridiculous that I spent over $3000 on this refrigerator just to have it stop operating one week after the manufactures warranty. To matters worst I purchased an LG washer and dryer 10/15/15 only to have the washer and dryer both need repair work done. I am currently waiting on parts for the washer and since the repair man was out the dryer is now making a noise and is need of service. I will never purchase an LG appliance again. When you spend thousand of dollars on an appliance you expect it to last longer than 6 months.

Purchased counter-depth fridge in 9/2016. Compressor failed 10/2018. Repaired under warranty. Fridge failed again in 9/2019. Waited 10 days for certified repairman. Fridge failed again in 3 days. Waiting for LG to settle with us. Last heard from them 17 October.

I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was new and would go away in time. Ten months later, its as bad as ever! My daughter has Down syndrome and doesnt concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. Its so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesnt the company recall this product??? Horrible. Dont buy this product!!

Can someone tell me why the clothes after they are washed are not clean. I have had this machine for less than 2 weeks and not happy with how clothes come out still dirty. Was told by salesman that this was the best machine on the market... My old machine cleaned clothes better and faster than this high tech machine.