Worst appliance we have ever owned! Smart balance doesnt work. It fills up over and over to adjust the load. You have to fold up and arrange your clothes just so or the cycle keeps repeating. You have to rearrange the clothes during cycle no matter if its a larger load or small load. Now the entire centerpiece comes loose and clothes get trapped underneath it or it stops working mid cycle have to then take everything out, put the piece back and reload! Takes hours and hours to do two loads!

Our house has never had a loose or knocking pipe until we bought an LG washer. Ive heard this called water hammer. It started immediately after installation. I contacted LG and was told, This means that there is a sudden obstruction in the path of high pressure fluid through a pipe. This is caused by high water pressure in pipes not by the washer. Considering how very many complaints Ive found, this is the washer. I now have a pipe loose in the wall.

The LG front loader leaks and its not a year old. It also has a bad odor... before you load your clothes you have to run empty washer with detergent or your items with stink - really bad. LG ice maker on refrigerator Jams every day. Its a pain in the butt... should have kept my Maytag appliances. They gave me no problems. I wanted to upgrade and remodel home... very bad idea. I hate these LG junk. Spent over 6 grand for all my upgrades... which in fact was a downgrade. Refrigerator, stove, dishwasher, over the range microwave, front loaders washer and dryers with pedestal. Dont waste your money on LG... Ugh.

I just had to replace a four year old LG dishwasher. This was the worst dishwasher I have ever owned. The rack system was poorly designed and engineered. The wheels were brittle and broke easily and very costly to replace. The control panel had to be replaced twice and although part of the warranty, it still was costly to replace. The motor was very noisy and recently stopped working altogether. I just purchased a Bosch dishwasher as a replacement and am sure it will be much better than the LG. This is the last LG product I will purchase. Poor engineering and poor customer support.

LG rocks! My first front loader - it took me awhile to manage the wet clothes at the end of the cycle! Otherwise, front loaders are the WAY to go!!! I replaced my Maytag Neptune with an LG and am looking forward to replacing the Maytag dryer as well. I am happy to pay more for a problem-free product. The LG washer has been a dream! I bought it after my Neptune ran amok and held my wet clothes hostage for hours, even after unplugging it! Quality construction is worth every penny! I love my LG! It has Direct Drive Inverter (10 year warranty!!!) and the steam option. It has an optional platform for both the washer and dryer, which I highly recommend (if you value your buck). The washer is extremely user friendly, even for those of us who are technologically challenged. But, if you ever do need to troubleshoot a problem, the washer can talk directly to LG via your smartphone. :)

We purchased an LG Gas Range in November of 2012. Starting in May of 2015, the oven racks started becoming a struggle to slide them in and out of the oven. We noticed that the blue enamel was gone on the tracks where the oven racks slide in and out. We have contacted LG and they keep giving us the run around. We even sent pictures where it was evident that the enamel was gone and you could clearly see the metal. They responded with the following email, Sir: This is with regard to the request of range racks for model#LRG3095st. The unit was purchased 11/15/2012 which is over a year and not qualified for us to send you the racks for free. This racks can be ordered with our Parts Distributor, MCM ELECTRONICS phone# 800-824-9491. Also, regarding the pictures that you sent to us which have stains on the blue enamel, these were caused by liquids, sauces, grease, and other foods spilled or splattered inside the oven which is cosmetic issue, therefore not covered.So, all they ever wanted to do was have us order our own racks and state that these were stained by grease, liquids, etc. Obviously, he did not look at the picture and it appears he is stating that these things will eat the enamel off of the inside of the stove to where the metal is exposed... LG has a problem and is not wanting to take care of any problem pertaining to their product. Their customer service representative told me that it was out of warranty and that it is not covered. So basically, the enamel in the LG oven that costs around $1,000 is only meant to last 2 to 3 years. DONT BUY ANY LG PRODUCTS OR YOU WILL REGRET IT!!!

My 35 month-old LG fridge model LFC22770SW compressor has failed and apparently an LG compressor certified technician must do the repair - but there isnt one in the whole Toronto/GTA!! LG keeps having me call service centres that dont come to my area...looks like I am one of many (who will never buy another LG product and will pass this on). Four days now...

I bought an LG Washing Machine in 2012. Its a top loader. The bleach compartment started rusting out in 2013. I dont even use very much bleach. I contacted LG last November and they told me I had to have a repair person validate it. It cost me an additional $105.99! Still nothing done. I sent proof of purchase and pictures. Still nothing done. I would not recommend LG to ANYONE! The matching dryer is not working right, doesnt completely dry the clothes. Please save yourself some time and money and do not purchase an LG.

It all rusted out within 2 years. Does not clean clothes that good. I had a Whirlpool for 19 years and never rusted and the clothes come clean. The dryer is ok but in less than a year the filter ripped. LG would not stand up to their product. The Whirlpool I also had for 19 years had the same filter. I only changed machines because I could no longer reach the bottom so I got the front load. Big mistake.

Cleans very nicely but is just starting to get noisy. Love the ease of use and the rinsing it spot free. Perfect for a family of 4 but I can see its going to be too large when kids go to college soon. Modern looking, looks up to date. Wish I had gone with the stainless steel finish but that was much more money. I love the dishwasher but sometimes its too large like when the kids go away for weekend with friends.

LG model no. WT4870CW dropped off this morning brand new. After delivery, delivery guy set up and did the programmed test run. This checks if water is supplied, if it vibrates excessively or drains. All looked fine until I did a small load of laundry which came out unclean. Then on second try, I noticed tub basin filled up all the way to the top and agitator didnt work properly. I even made comment that it was so quiet...well when agitator is not doing its job, its super quiet. After trying different cycles and settings and after motor started to smell like it was burning rubber, I called home depot. The sales man gave me a lesson in how much detergent to put in, reasons why clothes arent getting clean, and told me to unplug it, wait 3 minutes, then try again.After explaining Im 30 and know how to do laundry, I explained again about water filling up in wash cycle and agitator not working. He said he would call LG and have a new one out to us IN A WEEK. After already waiting a week and half for first new washer, still blows my mind when a sales person does not apologize for the inconvenience or broken machine THEY sold.Im under no impression LG will stop making worthless machines for a ton of money, but listen up all the peeps in customer service, KINDNESS GOES A LONG WAY. SAY YOURE SORRY. DONT MAKE EXCUSES OR GET DEFENSIVE. Does the machine not working say something about you? Or is it your ego that needs to blame the customer by default? Some customers are rude but others are just like you trying to do their best to figure out a solution to the small and big obstacles they face. If you cant at least say sorry or be respectful...think about finding another job that fits you better. LG fail and Home Depot fail. Pretty disappointed.

Horrible, horrible, horrible! Bought my LMXC23746 French door refrigerator in 9/2015, It was scratched during delivery and had to wait nearly 4 month for another. 5/2016 it wasnt staying cold. LG rep walked me through some steps and it worked for about 10 months. Then it happened again, but this time the water also had leaked from the ice maker because it had defrosted and we were out of town. This time they told me to call a repairman and the rep gave me a phone number to call. Long story short, after two repairmen, a new main control board, a new compressor and about $600.00 later, it is now 9/2017 and yep, problem still exist. Will never buy LG again. I would sign up for a class action suit for sure if there is one.

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

I like the fact that the machine has a sensor that adjust water based on the size of the load. It is over 5 years old with no problems. It cleans good and there are no issues with the spin cycle regardless of the type of load.

I purchased an LG topload washer - model #WT7600HWA in September of last year. Immediately I noticed that the clothes came out dingy and old looking. In December I noticed that some sort of fibrous looking matter was on the clothes when I removed them from the washer. It has gotten progressively worse and my clothes are being ruined as I have to rinse them several times and I still cant get it all off. Since January I have made at least 12 calls to customer service, executive services and now have been bumped up to product specialists. I have had 4 service calls and spoken with the manager of the department in the retail store where we purchased the machine. The LG service man who was last here acknowledged that there was a problem as he actually saw it on my clothes but told me that he could find no source for it so LG wouldnt replace the machine. I have documented with pictures and sent two letters with another going out today; have researched online and found complaints of the same thing happening to other people; and called my own appliance repair company that I have used on other appliances. They told me they had a customer with the exact same problem. They went out and took her machine apart and they were not able to find the source of the problem either. The matter that is left on the clothes looks like white/tan specks all of the clothes or it comes out in big streaks and smears. In my conversations with each and every department they have given me tasks and advice that contradict the information in their own product manual. I have run tub clean per their instructions many times. With product; with bleach; without anything; have had our water tested and drained our hot water heater. All to no avail. I think the appliance is defective in some way and LG will not replace it. It is ruining my clothes. At this rate I will have to purchase a new washer and a new wardrobe!

Our LG LXFS29766 French door refrigerator broke while practically new and under the LG warranty. It has been the most ridiculous experience, almost beyond words. It has been over 3 months, 3 technicians have visited our home, more than 25 phone call to LG and never once have they called back when they said they would. The latest was that they put in for a request to replace and said that we would receive a call or email within 3 days, 10 days later after having to raise my voice they said that the claim was rejected 6 days ago but no technician has been scheduled to try again to repair the refrigerator.Being a builder I deal with all kinds of appliance issues and this is hands down the worst experience, they are literally trained to run you around. It almost appears that they just drag it along in hopes that people will just give up. Stay away from LG, I used to like their products but if they do not stand behind what they build. I will never purchase from them again and ask that everyone think twice before purchasing anything from LG.

Bought a French door May 2017 from Costco, compressor failure happened after 2 years. After surviving without a fridge for 2 weeks as a family of 5, with 3 young growing boys, the compressor was finally replaced. It was explained that LG built these fridges knowing the compressors were not compatible and that they would fail. That compressor repair last 3 months... I have spoiled food 2 times thanks to this LG nightmare. We finally replaced this fridge after the 2nd failure as we need a dependable fridge. I have submitted for food spoilage reimbursement multiple times but LG is refusing to reimburse me due to the purchase receipt copy provided from Costco doesn’t have the ‘Costco logo’ on it. WTHECK?! We’re now a whirlpool, I will never do business with LG again. Worst experience of my life and I will be pursuing any lawsuit for these defective refrigerators.

I purchased an the 22 Cu. Ft. French Door Counter Depth Refrigerator. Delivery was delayed 17 days. I moved to a new state where I know no one! 17 days of eating out during Covid times was challenging and expensive. I asked LG for an inconvenience fee and was offered $25! I said no. Then I was offered $50, then $75. I refused all offers. I was spending $30-$50 a day in eating out which cost me over $800! I asked to speak to a manager, who after one week of waiting, never called. I spent countless hours waiting on hold with LG customer service. The last attempt today I spoke with Tim who actually argued with me. He insisted that LG will not give more than $75. I work in customer service and call centers so I know what they are allowed to offer and say. Tim was more than rude and had zero understanding nor care of my situation. He continually cut me off when I was speaking! Who does he think he is?I love my fridge, but the customer service at LG needs a full revamp! I hope the call was recorded because Tim should be fired for how he spoke to me. Apparently a manager is supposed to contact me.... This is the 2nd time Ive heard that. Well see. LG has not heard the last of me. Im now even more angry with how I have been treated. After 17 days with no fridge and now 2 weeks of waiting on hold with LG....unbelievable!

4 year old LG stove is garbage. Display board went out. Part is now obsolete and unavailable. Short life span, horrible customer service, replacement parts impossible to get. Even local repairmen and parts distributors had negative feedback on LG. We had to buy a new stove, and it is NOT an LG.

I have an LG model LMXC23746D. Not only is the black peeling (happens on the whole suite) but the refrigerator stopped cooling. Noticed water on the door where the icemaker resides. Checked the freezer and food was thawing. Fridge wasnt cold either. LG took my info, scheduled an appointment for repair and it was fixed on March 4th. Here we are not even two months in, and its broken again. Same symptoms. LG set an appointment 2 weeks from now to send someone out. I have food that was spoiled, and now have to live out of a cooler until they arrive to fix it again. So are the replacement parts as bad as the original? Not only do the Black Stainless appliances peel and look horrid, but the appliance doesnt function. How many times will I have to go through this? Ill have to spend another $1-3 thousand for a replacement. Not happy.

I purchased an LG after reviewing them on Consumer Reports and other websites. I purchased mine from Lowes in June 2016 but it was not installed until August 2018 due to the delay of my home construction completion. So in service less than 1 year and no longer will cool or freeze as of 8-1-19. After a little research I discovered that the Linear Compressor failure is a COMMON problem with LG. NOTE LG at the time of my purchase had a 5 year warranty on this unit from the purchase date, I believe it is now a 10 year warranty. I called customer service on 8-2-19 to report problem. I was told I would be contacted by an authorized service center within 48 hours. NO CONTACT. ON 8-4-19 got a call from LG indicating I would be provided free service & repair for the cooling issue and would receive a call from an authorized service center with 48 hours (ANOTHER 48 hours with no frig/freezer). On 8-4 I received an email that my request had been sent to an authorized repair center. On 8-5 I received an email Service Appointment Cancellation Notification. I again called and advised I had never been contacted about a service appt. She put me on hold and came back and said I had a new service appt on 8-8 between 8-5 and the provider would call me 1 hour prior. On 8-6 I got another Cancellation Notice. It is now 8-12-19, still no frig/freezer or repair scheduled. I have documented everything and will pursue. I also discovered there is a class action against LG for this same problem.My request was escalated to Executive Services Project Team on 8-8-19 and I was told to call him (will not mention names yet) back on Saturday as he would be working from 9-6, if I had not received a response within 48 hours. He did send me an email with his name and unit but no direct phone number. On 8-10 I called and asked to speak to the person and was advised no one worked in that division on the weekend.Today 8-12 I called and asked for Executive Services and spoke to another man. He advised that a repair provider was sent a letter of authorization for a labor rate of $450 flat on 8-5-19. The man tried to call them with no answer. I advised it was too early here in Hawaii and he asked if I could call them. I have called them with no person answering, and left two messages. (Perhaps this was one of the cancelled appointments). I need to know IF AND WHEN my refrigerator will be repaired. I have guests coming in two days and will rent one if I have to but NEED a response from someone that has a clue about what steps will be taken. By the way, pretty no one here on the island of Hawaii will repair either LG or Samsung. Next time I will check with repair services before I buy an appliance.

I am very disappointed at the integrity of the knobs. They look and feel like good quality, but I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? I am so disappointed in the quality of these knobs and the expense to replace them that I may replace the whole range on principle and never purchase an LG product again, of any type. What happens when I put the new knobs on and they crack and break? Another $350.00 in todays dollars for knobs? I dont think so. I have checked around and there are no replacement knobs of better quality available. LG needs to get their act together. After almost one and a half year only, now all the 5 valves and burners are bad and thank God I bought the extended warranty which is covering that problem. The only reason I bought this stove was the look and then I assumed that since it is an expensive stove, it must be good. But beware everybody, do not buy this product! I will keep on saying that until they fix my stove either by replacing it for once and for all. But at least I found a nice rep who promised to send me 5 new knobs as they have upgraded those knobs with metal inserts. Lets see if theyll work or not!

I purchased a new LG TrueBalance washer. I hate it. Example: I just tried to do a short wash with two pairs of slacks, a mens shirt, and a tee-top. After 1 hour of having the washer stop due to off balance signal 5 times, repositioning contents each time, and restarting cycle and still not getting any further along -- I pulled the clothes out and am now trying to get the washer to finish cycle empty. This was not a unique experience. Unless I jam the washer full so that nothing can virtually move -- it takes me an entire day (at minimum 12 hours) to do 6 loads of clothes. I would never ever again purchase a washer without a center agitator, the ability to fill washer and leave for overnight soaking (which I cant now), and get rid of all of this computer bologna! UPDATE: The off balance signal just went off again with the washer empty! If you are shopping for a washer -- do not get blinded by all the new/many bells and whistles.

We bought this washing machine 6 or more months ago. From the first wash it was very disappointing. Dirt, hair and lint seems to be redistributed onto clothes. We contacted LG within a week of buying this top of the range machine. LGs response -- Clean the tub. Since then we have had the same response twice.We will not buy LG ever again. This washing machine seems to wet your clothes and nothing more. DO NOT BUY LG... youll be disappointed. Well be taking this much further. If a toaster doesnt toast, its faulty. This washing machine doesnt wash.

I was so frustrated with my LG Front load Dryer we purchased in 2016 as after about 1.5 years use, the dryer started DESTROYING our clothing. Clothing would catch off the edge of the lint filter ending up in a twisted knot, shredded. I checked online for other people with a similar problem and found someone else experienced what I had. I had my husband take a look and he found a collection of lint stopping the filter going in all the way. He added a cardboard extension to the long narrow vacuum cleaner attachment. (Has to reach down 10 into the narrow channel.) We could not believe the amount of lint was sucked out. PROBLEM WAS SOLVED - filter goes all the way down. Hope LG has fixed this issue in future models.

I have an LG model LDF7774ST dishwasher. The water inlet valve housing cracked and flooded my condo. Estimated water damage $50K. My concern is will the replacement valve may do the same thing as the original.

Im another LG hater, and will never even consider another of their products. Our 2-1/2 yr old washer leaves either a black or a white fish scale type residue, which is worse after cleaning the tub. After talking to LG several times, we were told we use the wrong detergent, the wrong tub cleaning product (both untrue) and that we should just keep cleaning it. Our other choice was to call a service person at our cost. We are retired, and do 3 - 4 small loads a week. This shouldnt be happening to an old machine, let alone a new one.

I chose LG because Ive always heard great things about them so I decided to go with them! I love everything about it and a very good family refrigerator. The features I liked most about the refrigerator is how spacy it was, I also liked how the water and ice machine works wonderful. Its a very good refrigerator. I would recommendation. What I dislike about the LG refrigerator was how loud it ran, was very loud at night, it was hard to sleep while listening to a big machine in the back.

I contacted LG customer service to report discoloration on my door panel. Of course my warranty expired 2 months back. The mistake I made, during my remodel I ordered my refrigerator which would take 3 weeks to be shipped. Unfortunately it sat at the store an additional 4 weeks before I was ready to install the appliance. I am thankful that this is the only LG product I bought. I will never buy another product from LG.

LFX25991ST/05 LG French door counter depth refrigerator - I actually love/hate this refrigerator. It has worked well. I love the ice and water dispenser, however, it appears to be caving in. There is a long crack at the top running into the inside of the dispenser. When the water dispenser is pressed it moves the entire wall inside the dispenser. The frame of the entire dispenser is actually crumbling piece by piece. We have no recollection of ever dropping anything or anything falling on the door dispenser. We have no warranty left on it as it is now almost 3 years old. So we are faced with the repair. Frankly neither of would have the strength to push so hard the plastic would crack. I own an LG stove, microwave, washer and dryer. I am not unhappy with any of these - performance wise.

My experience with LG has not been great considering that it took a month to get my French-door refrigerator fixed this summer. I got this unit because I liked the design. Its compressor went out and I called the warranty company Asurion and they kept telling me that it had to be LG alone to fix it. It took two weeks to finally get somebody to get here. The first person who came out was here for four and a half hours and he did things incorrectly. The first compressor that they put in ended up being broken itself too. So then, they had to order a whole another compressor and dryer again. Then, even though it was delivered to my house within five days, it was two weeks before I got the second technician to come and fix what the first tech did. So, not very happy at all. The techs were friendly and courteous, though. Also, whenever I called LG a couple of weeks ago when the unit was acting up, they got on it very quickly and was able to call a different company to come and work on it. So, I was happy with that. Still, since the repair the refrigerator has been off and on. I have to keep hitting my breaker and resetting my refrigerator from time to time. The panel board will lock up for no reason at all. We dont know why it does that. Also, the ice maker will stop working for a couple of days at a time and it makes noises. Then it will fix itself and go back to working. I wont buy another one.

My family member purchased this brand new refrigerator and in six months the ice machine was not working. We called LG for service and their diagnostic testing resolution was to not open the refrigerator door too often. We responded that opening the doors should not cause the ice machine to malfunction. We reset it; and eight months later the compressor goes. This thing is a lemon. What saved us from further expenses is the fact we had purchased the extended warranty. We did lose food and LG reimbursed us up to $300.00 for the loss. There is no way that a $4000.00 fridge should be breaking down this fast. We have had models costing far less (hundreds) that has lasted 15-20 years: the repair man stated these smart models will only be lasting 6-8 years. Ours hasnt lasted six months to just over a year. My advise, keep it simple, and avoid LG products. There was a local news story that LG contracts out the parts production to many different smaller companies all over the world, so they cant be blamed for their lemons. One must sue the parts company.

After several months of intermittent stopping and then working, and several visits by various repair people, Sears finally eliminated the problem by replacing the electronic board (at a cost of $35 plus labor). The washer has been working perfectly for 6 months. I wished that someone could have told me this when I was experiencing the problem.

I bought an LG fridge (LSC27914ST/00) at Sears. Just after the warranty expired (one year after purchase), the ice-maker started dumping the ice tray to the box and then pouring the water straight to the box and then to the kitchens floor. Of course, the water situation repeats until somebody realizes and turns the ice-maker off. For the first two or three months, just putting back on position the tray was enough for a couple of weeks of good performance. Now, it is enough only for a couple of ice-making cycles. Never in my life will I buy an LG appliance.

I never used LG products before and didnt know the pain of LG product. God was kind until I bought LG fridge. This fridge is making me cry within 3 years of my purchase though the warranty on its compressor is for 10 years. It has failed thrice in 3 months. Had the LG customer service been active to fix the problem properly, I would have thought of a mistake buying LG products. But LG service is worst than their products, they are there for namesake and to do nothing. It is almost a week time. Fridge compressor is down and I lodged complain, they are not bothered yet. I am calling LG customer services more than I call my relatives/friends and family (all put together). I know most of their employees by name. On top of that they refer me to their ASM, who has already resigned and moved :). I do not know whether it will be fixed or not and by when. I think only miracle can make it work or I will have to buy some other fridge.

I bought an LG refrigerator model GR-B429 BLJA two years ago. Last month the refrigerator display board showing a error message CO.How can I solve the problem. Now we stop using the refrigerator.

I too have had the exact same problems that Karen of Fort Wright posted on Oct. 22, 2012. I also bought my LG French door refrigerator 3 1/2 years ago from Sears. I was planning to purchase a Kenmore, but i would have to wait almost 2 weeks which I couldnt do. The salesman talked me into getting the LG model (August 2009). After 14 months of use, the fridge stopped working (October 2010)! I didnt purchase the extended warranty (never have found them worth paying for as I have never needed to use one). Needless to say, I contacted Sears for repair. The repairman diagnosed a blown fuse, which meant replacing the circuit board also. Repair was approximately $300.00 in all. The fridge has been working fine until yesterday, Dec. 21, 2012! Of course because it is only 5 days before Christmas, we were fully stocked up and expecting a houseful of company on the 25th! We had to empty everything out! Run all of this food out to the garage, wipe the fridge down so it doesnt smell and hope the authorized repairman can stop by sometime Christmas eve. He is only working a half day, but I will try to make it. Talk about pressure! This is just terrible, terrible timing. A terrible waste of money and a terrible product! Save your self the headache and do not purchase LG! Not only expensive to repair (with or without the warranty), but extremely frustrating!

We bought a Microwave Model LMS1190ST on May 2014. When Im using microwave it will turn on and stop for 10-15 seconds. Then it will turn on again and you can hear a hissing sound inside the oven. Scary crap. Dont buy any LG product.

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

We purchased a top of the line LG refrigerator Model #LFX28978ST from Home Depot on July 4th, 2012. On December 23, 2012, it quit working. It is now January 21, 2013 and I am still without a refrigerator! I called the LG Hotline on December 23rd and was told that they could have their certified repairman out on the 28th of December. He came out and told me we needed a new compressor; he didnt carry this part on his truck so it would have to be ordered. The compressor would take a week to get here. On 1/3/2013, he returned with the compressor, installed it, added Freon to the refrigerator and stayed until he felt the unit started to cool. He told us to wait 24-48 hours. Being a little gun shy about losing all of my food the first time (I had the refrigerator stocked for the holidays), I waited a little longer to go out, purchase more food and sure enough on 1/7/13, the refrigerator stopped cooling again. I called LG and was told that the repairman that had been out before was off for two weeks, and that I needed to call a different authorized repair shop. I did and was told by the person at that repair shop that they did not work on compressors and would not come out. I called LG back again, spoke with a different person and was told that our original repair person could be out on 1/10/2013. He came back out and after trying different things, we were told that the refrigerator could not be fixed and that it would have to be replaced. He gave us a fax number to fax everything to LG, which I did the next morning. I received a call from the repair center the next day and was told by Barbara from LG Repair Center that I would need to email the paperwork to her. I told her that I had faxed everything the day before. She told me that was just a general fax number and to email everything to her at an email address that she would email to me. I tried a few times to email the paperwork to her only to get error messages; the email would not go through. I called Barbara back and she gave me her fax number, so I once again faxed all of the paperwork to her. I received a call from Barbara the next day to tell me that they would have to get a replacement refrigerator from their LG warehouse, and that it would take 7-10 business days before someone would contact me to set up a delivery date. I asked her where their warehouse was located, and she told me TX; I told her that I lived in TX! I asked why so long, and she told me that they have to tell everyone that it will be 7-10 business days for someone to contact me to set up delivery. I have been a month without a refrigerator. I have spent more money on eating out and buying ice this one month than what I spend in a year’s time. Not only does LG not care, they dont care!I will never buy another LG for as long as I live. I wish that I would have seen this blog before I bought this piece of crap. I will tell all of my friends and family about this. I am hoping that they tell all of their friends and family. Also, be aware that LG is making refrigerators for Kenmore - this is from the mouth of the LG repairman!

My second LG inherited through a relationship and just as bad as mine. These machines are very fussy about everything from water-pressure to drainage. They simply do not clean as well as anything I have owned before. Fluff and lint problems. Various random errors constantly occur and a wash can take hours and hours due to a well-documented LG bug (Google LG Washing Machine balance issues). Just downright bad product.

Love this washer. Doesnt require nearly the soap or water my last washer did and it can wash a pretty large load. Depending on the setting it can take awhile, but the usual load on normal settings takes about an hour. No complaints here other than I wish it came with a booklet that described the settings. I bought a floor model so it could just be missing.

LG Dishwasher Model LDF6810ST - The dryer and the main board burned up in less than 7 years. You pay that much for a dishwasher it ought to last longer. Their products are junk.

Our refrigerator starting beeping every 30 seconds. We checked all the troubleshooting suggestions from leveling, moving around the food, buying thermostats, to making sure the doors were closed. We figured out the beeping was the freezer section. We called LG who immediately said the sensor was bad and that the part was covered but the labor will not be. It seems that this is a known problem. Im just wondering why, if its a known defect... why isnt it covered. I havent had the refrigerator for 7 years yet so it should be covered. Right?!?! We corrected the problem by taping down the switch that turns on the light in the freezer section. Last night, 4:32 am, the other section started beeping. It beeps for every 30 seconds for about 20 minutes and then stops for a few hours. Id rather not be able to see in my refrigerator than spend hundreds for repair. The temps are fine. Just, buyer beware.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. Weve tried many fixes some of which seemed to help a little, but the problem would always returned.The dryer unit started making a terrible thumping sound after about two years of use. I still do not know exactly why this is occurring. Some of what I read suggested it was the silicone wheels that get warped from the heat. Other posts indicate it is a problem with a crack in the barrel. My biggest issue at this point with the dryer is that it has never dried the clothes very well. I routinely have to run two or more cycles to get the clothes dry, especially things like jeans and towels. In addition, this morning I noticed that the dryer actually stops before the end of the cycle. I had it set for 1:43 Anti-bacterial setting (ironically to help with the smell from the washer), but the dryer cut off after only 30 minutes.Considering how much we paid for these items, it is very upsetting and frustrating. I have not contacted LG, in part because so many have done so to no avail and I dont have time to waste on such useless attempts.

Last August, I purchased an LG 31 cubic foot side by side refrigerator. A couple of months ago, it started making a loud noise and did not seem to be keeping food as cold. I called LG and they promptly dispatched a repairman. He was wonderful... spent 5 hours in my house and told me he didnt think that it was fixed and would be back in a couple of weeks and to call if there was an issue. A few days later, it started making a different noise and everything in the freezer melted. He came back, looked at some things and said he thought it should be replaced and would start the process with LG and we unplugged it due to the noise. A few days later, LG told him to to come back and try something again. He did, and it started cooling again. So I restocked. Within a couple of days, it stopped cooling again. Repairman came out again, to run some more tests. So, here I am 5 weeks after the initial repairman visit, 4+ weeks after my refrigerator stopped working all together, and several calls to LG directly getting nothing but the runaround. FINALLY, someone called me back, told me they would be sending a replacement 7-10 business days after they send me a form to fill out and I send the form back. AND, they have the nerve to tell me that I am responsible for disposing of the old refrigerator. SERIOUSLY???? What a joke. This must be the worst customer service experience EVER.

I purchased this Truesteam dryer in February 2017. Since the first day I used it I received a D90 message. My clothes did not dry. It took several hours just to dry towels. My house is new construction so there is no way I have lint buildup and blockage in my vents. I called LG and demanded someone respond to check my dryer just for them to tell me it was fine and working. My clothes still take hours to dry and my gas bill is ridiculously high due to the hours I have to spend drying one load. My dryer is under warranty and yet they do nothing to fix the problem. Will not ever buy and would never recommend LG products to anyone. Total rip off. I am going to continue to contact LG until my clothes dry properly. With LG products, life is not good!

For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

It was on sale and I had the extra money at the time and I have to take advantage of the sale at the time so I went ahead and bought it. Sleek general design and finish to give me the feeling of middle class home and in that case reminds me to do a little better so I can get the smart fridge again. It even suggested things for me and was just all around wonderful. I really do miss having the ultimate control not just a fridge.

I purchased an LG gas range at our local Sears store thinking that it looked great in the photos. What a disappointment to spend over $1300 on this poorly engineered product! The control knobs cracked and became loose immediately. The customer service was a joke, just like the commercial on TV where the man (Peggy) from Siberia answers. Calls got dropped etc. New knobs with the same poor design cost $40.00 each! I did not replace them. I used glue and nylon ties to hold them on. The flames are all uneven and the metal covers are de-laminating. The knobs now are peeling from heat. I have decided not to buy any more LG products. It’s the only way to fight back obsolescence.

Purchased LG fridge (LFX25991st) in December 2013 for $2,500. December 2015 evaporator fan & control board went out. Cost $500. July 2017 the exact same issue. This time Sears repair parts & labor $800. Sears tech. informed us that this was a documented service alert and that there was a design defect in the air-flow cover assembly which has been corrected. Now, three weeks after the $800 repair ice maker is no longer working and the freezer is not working. There should be a lemon law for appliances. LG is a zero on customer service. This is the worst piece of garbage I have ever owned and deeply regret purchasing an LG product at all. I will NEVER EVER purchase an LG anything again.

Purchased a LG stove that I thought was nice. All knobs broke, company sent me others and they broke, no children playing with stove, just cheap plastic knobs, top grates a redlicious to clean and dont even come clean as also the hole top of the stove under the grates. Owned many stoves and own rental houses also and will never buy a LG product again. Customer service told me how to clean everything and it dont work. My cheap basement GE stove cleans and works much better and we use it more. Model number lrg30357st.

Who is at blame, in customers being led to believe that LG makes wonderful washing machines? I agree that we all need to bring about a class action lawsuit against them. I purchased my set of washer and dryer model WM2501H on black Friday of 2010. One month later, the repair man came out and replaced the main board. Everything is fine, until the load tries to balance. This can take 45 minutes and maybe more. You are supposed to be able to do large loads. I try 2 blankets, 1 pair of pants, 2 towels and a pair of underwear. The repair people said you should mix loads, so I did. This is not always possible for the two of us. After waiting 45 minutes, my husband stopped the machine and took out one blanket and it still took 10 minutes to balance. The repair people dont tell you how your machine will age much faster by wasting all this energy and wear and tear on the machine. So much for a lower electric bill. I will never buy anything made by LG again.

3 door ultra large capacity counter depth refrigerator- Expensive, top-of-the-line refrigerator with compressor failure just after 2 years of use. Over $900 in labor costs, took over a week to get the replacement part (we are in Seattle). Customer service at LG did not care about any of this, at all. By the way, their online website shows many 5-star reviews-- they vet all reviews and do not print any that are negative.

I purchased an LG range on 11/08. I bought the extended warranty plus 1st year warranty from LG. Problem with range reported to warranty company on 12/11. Appliance service company tried to repair on three different occasions, receiving parts from LG. The range is discontinued and the part cannot be obtained from LG. The warranty company does not want to replace as per contract to either repair or replace. I gave LG the responsibility to settle claim. LG wants to pro-rate product because they only guarantee the first year. The warranty company does not want to replace because they cant get the part from LG because this range has been discontinued. I paid $1,799 for this and I feel it should either be replaced or I should be reimbursed for the full amount.

Dryer performs as expected and is quiet. The top loader washer with no agitator takes time getting use to because it looks like its broken but appears to be normal. Though it uses less water adding more water seems to work better.

It does a super job on everything. It often completes much sooner than the amount of time it displays because the sensors work so well. This is a great dryer. I highly recommend it. My clothes are ready to wear when they come out of this dryer. I can't praise it enough.

Ill never buy an LG Front Loader again. Piece of crap. The clothes never smell clean... We are pretty clean people. When I use the speed cycle, it consistently gets stuck at 7 minutes. Never again. The dryer is equally as crappy. I have to run the dryer at least 2 times to get the clothes dry.

The microwave is really good, no complaints. It is durable, easy to clean. It heats up really fast. I Had no trouble with it. It stays in good condition for years. Thank you so so so much.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

My LG dryer will not spin, it just hums when start is pushed. It turns out that LG poorly designed the motor. The switch on the motor is not being made because some idiot put hard springs on soft aluminum and they wore through and fell off. The only thing can be done is replace the motor at a cost of $350. Also, the thing does not dry that well either when it is working. Dont by LG-- piece of junk.

I purchased my LG #LTCS20220S in Feb. 2015. From the start I had some difficulty with the temp. settings and still do. However, I noticed when I close the refrigerator door that the freezer door pops open. Initially thought this might be causing fluctuations in the freezer because of all the freezer burn Ive been getting on my foods. (The temp. setting is at the lowest setting). It took me a long time to find the correct refrigerator temp setting so food does not spoil. At the lowest freezer setting I am still getting freezer burn on everything that goes in the freezer, including stuff that I repackage in freezer bags or containers (at the advice of LG service rep). What this means is I cannot buy food at the grocery store, like meat, in its original packaging, and just put it in the freezer. In a week, the freezer burns is starting to show up. Ive never had this before with any refrigerator/freezer I have ever owned and Im 64! I have called LG customer service many times. They have sent 2 different service techs out to my house. Everyone tells me nothing can be done, its the design. LG tells me the service techs have to say UNIT IS UNREPAIRABLE before they can file a claim and help me. Its all about the wording used on the service from so beware of that. IF the service tech leaves your house make sure he marks its Unrepairable or nothing will happen! I am going in circles with LG. I am throwing food out like crazy. I am so fed up with this issue that I want to just put this thing out on the curb with a free sign on it! I am still in limbo on this and waiting for a call back which I may never get. Its just not worth it. Nobody at LG is going to be on your side. They make me feel like its my fault! I cant imagine the President of LG repackaging his food before he puts it in his freezer EVERY SINGLE TIME! Like I am doing! Do yourself a favor and support the small appliance store where the customer counts. This is ridiculous and quite a waste of time and money. If I get good service, Ill re-write this review. But as of today, I am not.

We have bought LG refrigerator in BEST BUY 14 months back and it stopped working. We have talk to LG but it does not worked out. The service folks is asking 275$ for repairs and the product quality is question mark now.

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.

I am in the middle of what all the other reviewers have said about LG. I am so frustrated that I just had to tell somebody my story. My 1600.00 French Door Freezer on the bottom is nine months old. It just stopped working. I have talked to LG 3 times and get the same answer. We have only one repair person in the area and he cant see it for 3 weeks. I have talked to Home Depot where we purchased it and they said there is nothing they can do for us. I have spent one week on the phone and from what I am reading it looks like I have a long road ahead. Never will buy another LG anything. We are living out of a college dorm sized refrigerator in the house and our old Sears Kenmore in the garage. My 87 year old blind mother lives with us so needless to say this is difficult for her. I can only keep the things she needs in the house. PLEASE if you are reading this DO NOT buy LG.

A year after I bought the expensive LG Gas range it started making a constant loud popping sound. According to Sears workman, it is normal. It is called contraction because of the cheap material. I am so afraid this is going to blow up. LG says it is normal but how can I live with this scary noise for the years to come?

I have a beautiful black SS French door refrigerator (LFXS30766D) that I simply love, or did love. IT IS BROKEN. The compressor has gone out. It has been two weeks already and Warrantech says it should not take more than a MONTH to get it fixed. I wish I had seen all of these complaints about the compressors going out on the LGs before I bought it. We are getting the run around. Lots of spoiled food, a lot of waste. Why dont they make good products anymore? This fridge was made in 2015 Nov and I have had it for only a year and a half.

7/17/2017 purchased a Sears Elite Stainless Steel side-by-side Grab and Go refrigerator model 51863. The product had the Sears brand but found it was made by LG for Sears. 8/8/2019 freezer and refrigerator sides were warm and melting. A Sears and a none Sears serviceman (2) came and diagnosed the problem to be the linear compressor which was made by LG had gone out. This was a new beautiful looking refrigerator just over over 2 years old. Paid $1751 for it and it would cost $1000.00 to repair. Wrote Sears Vice President of Customer Experience. Received a phone call from their Executive Complaint Department and spoke with a Debra (or Deborah) who after lengthy conversations told me that since I did not have an extended warranty, there was nothing they could do.I was livid. Researched and found hundreds of customers who has had this problem and also found there is a class action law suit pending awaiting to see if the courts would approve it. After the poor treatment from Sears, and after having read that some replaced compressors went out again, I opted to buy a none LG brand refrigerator. Spent total of $3000.00 here.3/9/2017 purchased an LG 65 smart TV from Sams Club. Model: 65UH615A for $1000.00. I have 4 other TVs, none of which are LG brands. The oldest TV is over 12 years old and I watch it the most and have had no problems with it or any of the others. 4/25/2020 the LG model went out. Yes, the TV that I have had just over 3 years! I get a black screen. Researched online and it appears the motherboard is shot. Have a call in to a repair person. WHAT is UP with these LG products? How disappointing is this. I really thought that LG was a good brand but my experience dictates otherwise. 2018 purchased an LG Stylo 4 from Sprint and am now having problem with this phone when I log it up. This phone is just over 2 years old. I am so very disappointed in the LG BRAND and will make no more purchases by LG. I also will not refer this product due to my bad experiences.

I purchased my LG DLGX3551 in April 2012. The gas dryer now stops and starts on its own, and freezes when it stops, meaning I need to shut down dryer and start again and it may or may not work. I called LG and they tried to sell me a ~$380 service plan that would cover parts and labor for 1 year. But in the fine print, if the repair person determines it will not be cost effective to repair, they will charge me $100 for the diagnostic work on the dryer and refund the difference. When I asked what would be deemed too expensive to repair I got a whole host of answers from reps basically from, if the dryer parts are not available because the model is too old... but since mine is 4.5 yrs old shouldnt be a problem, to we didnt know how much our parts or services cost, we rely on the repair person to tell us. And no we dont know what parts they carry with them or how much the repair person will charge per hour, and if Im charged another service fee if the repair person doesnt gave the part on hand. Bottom line after I spoke to the supervisor, if the cost exceeds the price I pay, its deemed too expensive. But if it was a $25 part and one trip, theyd make $180 off the deal. So its insurance except they do not want to accept risk. So buyers be aware that their service support is a joke and either yes a local technician you trust or watch some YouTube videos, figure out the problem, order the part and install yourself. Otherwise its better to buy a new dryer by a different manufacturer that is reliable and if they offer a real warranty, read thoroughly to ensure you do not encounter fine print which could make buying a warranty idiotic. Each person on the phone I spoke with at LG was almost not understandable due to language accent, and repeated words from a script. Then the supervisor told me I was lucky they were there for me and spending their time on the phone with me when they dont have to since the unit is out of warranty. No joke thats what I was told. I called local techs and they said they refuse to work with LG warrantied problems too... now I know why. Doing my homework and buying a reputable brand dryer and LG is on the permanent never buy list. What is most disturbing is many people would not have realized their scam of a service warranty they offer is a scam - its unethical and they should be called out on it so no consumers fall for their deceptive practices. Maybe a lawyer can do a class action lawsuit. Im sure there are many unlike me that trusted LG repair warranty would not be rescinded if it exceeded the price of the warranty. My order number below is with a retailer, not LG. Im leaving for verification purposes but this issue is with LG, not the retailer listed on the invoice Ive submitted to this website.

We bought an LG LFX319255/05 about 4 years ago. It stopped working. Had repairman come out. Compressor is bad (400). Covered. New a new mother board that is compatible with new compressor (400) not covered. Labor (400) not covered. 848.00 total with tax. The refrigerator cost 2,600! It also has started to pit/ rust on the door. Not happy at all. Would definitely not recommend LG ever again. The sad thing is several friends have bought one based on our recommendation.

We purchased a new LG refrigerator when we purchased our home in 2017. We had renovations going on and our right hand door was damaged/dented by a contractor. The contractor offered to replace the door so I contacted an LG recommend appliance parts and service place to replace the door. A week later they returned with a substitute that did not work so they said they would be back a couple of weeks when the correct door came in, that was October 2018 and I have been waiting ever since. All my phone calls to the appliance repair people end with them saying it still has not come in, it’s on backorder. At one point I called LG who confirmed the door is on backorder! Seriously it has been almost a year. Of course I had to pay the appliance repair person for the house call even though I told them the door needed to be replaced due to dents but they said that money would go towards the new door. At this point I am not sure I am going to get a new door. Had I realized we would receive such poor customer service I never would have gone with LG, we also purchased a 65” LG TV, and washer and dryer. I hope LG will help us with our dilemma.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

Every time I use the ice maker on my LG refridgerator, I hate it even more. Tonight is a good example, where I just needed a few ice cubes for a glass of scotch. More than 20 minutes later, I finally finished cleaning up the mess from the ice maker being frozen up and unable to dispense ice cubes. The resolution, as always, was to take everything apart to unblock the dispenser that was loaded with a frozen chunk of ice cubes and frost, which is likely due to the flap on the dispenser getting stuck open for some reason. This is NOT a one time occurence but one Ive been dealing with since the fridge was purchased more than 3 years ago. This combined with its ridiculously slow time to make ice has convinced me to NEVER, EVER buys another LG product.My contacting LG for support was an insult - everything was my fault and they stood by their claim that they were perfect and I was a nuisance for having contacted them. Ive had similar experiences with contacting them about their ranges, where the front edge of the stove top kept getting chip marks. Turns out they no longer sell a paint to fix these chips and asking them why was met with indifference. Methinks this is because theyre trying to avoid the liability of them having sold a product that has inferior paint or a large batch of ranges with faulty paint.

LG is an improvement over our last Amana refrigerator. This is mainly due to its larger size and being 20 years newer. Modern accents such as LED lights are a plus but they are located in the front and it does not light up the rear of the refrigerator. Should have lights in the back of the unit. Overall very satisfied. only had unit two weeks so cannot comment on longevity.

We purchased the LG EcoHybrid dryer a few years ago. The heat pump feature stopped working a few months after we bought it and no one around will fix it. The dryer now constantly has a flow sense warning. We cleaned the dryer exhaust and still the warning. I see a lot of lint in the dryer itself but have no way to clean it except taking the entire thing apart.

My LG dryer is leaking gas from somewhere and I had the gas company come out to isolate that the issue isnt with the gas line or connection. He confirmed something is wrong with the dryer, marked it a fire hazard, and unplugged it. Furthermore, we had our dryer duct cleaned to remove the possibility that it was a blocked vent. The gas issue still exists. Was on the phone with LG for at least over an hour trying to come to some resolution. The hallmark response from them was unfortunately you are outside the 1 year warranty. The issue Im having has nothing to do with warranty and is a SAFETY and potential recall issue which they obviously didnt want to address, stating that enough people need to call in and report this issue before we issue a recall.What makes the issue so dangerous is that GAS is leaking somewhere and LG is unwilling to even send someone out as a courtesy to check. Whats worse is that there could be MANY customers out there with this problem who dont even know it or think its a big deal (we thought it was normal until we had the Gas company check it a few months later on my wifes intuition). If enough gas leaks and something ignites it, that could mean a blow-out of the dryer or worse yet potential injury via explosion or fire.Its obvious LG cares very little about the safety of their customers, especially when they keep implying these kinds of things are warranty related issues. This is major neglect IMHO. If there are ever any incidents in future related to LG and gas leaks, this shouldnt come as a surprise to anyone and it certainly wont for me. This is the last time Ill be getting a set of LG appliances... thats for sure. Ive only had this set for five years too.

LG WM2301HW Washing Machine has been nothing but problems. I started a load and smelled something burning. I found the washing machine not working ... its burning from within, black burning internally - arched inside on the wires - caught fire. LG does not want to recognize that there is a problem... This is a huge legality and liability for LG. No machine should catch on fire... LG needs to make it right. Could this model be a recall? I found a lot of bad reviews on this model.

Bought this washer about a year ago and have had nothing but problems with it! If I could I would return it! It takes forever to balance, sometimes theres almost no water and then sometimes theres too much water! The clothes come out looking like if theyve been stomped on. I COULD GO ON AND ON ABOUT HOW MUCH IT SUCKS! DO NOT BUY THIS MACHINE! I REALLY, REALLY WISH I COULD RETURN IT!

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty. Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem. The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldnt replace it. Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

I have purchased two over the stove microwaves since 2010, both LG from Home Depot and Lowes. The manufacturers warranty runs out after 12 months. The first microwave lasted 13 months; the second, 12 months and 15 days. Six months into this second microwave, the left side of the numeric panel ceased to work. I do not consider a microwave a disposable device; rather, one that lasts for several years. I am very disappointed and will not purchase any LG product in the future, period.

I purchased the LG French door/bottom freezer refrigerator in December 2011. May 2012 was my first call for repair. I found the freezer totally defrosted all my food and the refrigerator was hot. I called LG and got a customer service rep that couldnt care less that I lost a lot of food in a brand new $2600 refrigerator and the best they could do was send a repairman out in a couple of days. The repairman came out and replaced parts and boards. The problem has to do with the fan, I was told. Now its August 2012 and I awoke to a freshly stocked refrigerator once again hot and all frozen food defrosted. Once again I called LG and got a customer service rep (if you want to call him that) that was rude and non-empathetic about the situation. He proceeded to tell me that he sent a work order to the repair people and I will need to call them in half an hour to confirm they received the work order for repair. They call that customer service. LG knows there is a big problem with these refrigerators. I cant believe after reading all these complaints that nothing has been done about LG. I will never buy another LG product nor will I recommend their products to anyone.

I came home and smelled smoke, after a search finally found out why. Opened refrigerator to find the interior lights had not gone off when doors closed and melted the cover which was laying on food. Above the lights it is charred which was causing smoke. I am a state certified Fire Safety Inspector. How can this not be a fire hazard? All the reports I have read LG gives a generic explanation. Which is, our products are all tested and passed UL testing. Ive been a firefighter for over 30 years. If its smoking 100% chance its burning soon unless suppressed. LG model # LFX25960ST

LG Front Load Washer & Dryer - Bought new several years ago. Worst product, bad design, many problems, and bad smell despite frequent cleaning of the bottom trap hose and screw on filter thing (and despite sanitize/tub clean over and over). It never rinses clothing or even washes it satisfactorily. Not energy efficient because it takes 4 rinses to get soap and stinky sour odor out of clothing. It never smells or feels clean anyway. Spent a thousand dollars to have it fixed when it wouldnt turn around. The smell is bad. Lots of other bad design issues besides the biggest problem. It doesnt clean the clothing!! LG makes REALLY BAD QUALITY PRODUCTS. The gas range is awful and so is the gas dryer and the microwave. It is blue inside, which is the only good thing about it. NEVER BUY LG ANYTHING. Maytag Neptune are great. I had them before the LG and were amazing. LG SUCKS.

I am very satisfied overall with my washing machine features and performance. The only thing that I would like to change is the seal and all around the crevices has to be wiped dry after every load otherwise it starts to smell moldy and so do the clothes afterwards, so then I have to clean and deodorize the machine every so often.

I was fairly happy with my LG washing machine for one year. Then it that stopped working. It wasnt the typical problem Im told (e.g. pump) and seems to be electrical. Its been 10+ weeks of calls, messages, visits. They have the wrong part listed in their manual so they dont know how to identify the part on my machine they needs to replace (fail). And they wont authorize a replacement of the machine (fail). No resolution, or hope for one, and no one to speak with that can actually help.

My wife purchased our new LG refrigerator (linear compressor) unit 2 years ago from Home Depot. We purchased the extended warranty, against my feelings, and am glad we did as the unit failed after only 2 years! Trying to contact LG is next to impossible. I then called the warranty service, this is also a joke as they say they cant have anyone out for over 2 weeks. This refrigerator has a class action lawsuit out on it as I find out, but LG only replaces the compressor with the same thing! To make matters worse, I had just come back from a hunting trip, and loaded the freezer up with two deer. I have now lost everything. So now, I am out all my food, and I cant even get a working refrigerator for at least 2 weeks? I no longer even want this junk appliance, but, they refuse to credit me, or take the unit back! This is unacceptable for such a major company. I will NEVER recommend, or purchase anything made by LG again!

LG washer - Its not a high efficiency, energy-saving washer if you have to wash everything twice. In particular, it puts large, yellow spots on my sheets that werent there when I put them in the machine. I just use Tide, Downy fabric softener and a little bleach. When I take them out, there are weird spots nearly every other time. Not worth it.

LG true balance washers are a joke. We spent a ton of money on this unit and it rarely finishes a cycle. It has a large capacity but you can only wash a few items at a time if you expect a cycle to finish without getting the UE message. Had them out many times and all they can say is we should sort our loads. Worst purchase ever and we will never buy LG again.

Why cant I buy parts for my range in Canada? A simple fix for a new igniter and I cant purchase one anywhere. Will not buy LG products ever. Are parts compatible with other brands?

First Im 5 ft 2 in, I need a stepladder to reach my close in bottom of washer, pain in the butt, then only 4 yrs old, a valve stuck on filling my washer to overflowing, it flooded my home, ruined my floors and they wont cover anything but fix the washer 2 weeks later, so I would not recommend this product. If I would have left and came back, my home would have been totally gone and my insurance I would have had to use and put out a deductible, and my rates would have went up or dropped because of the malfunction. It was a nightmare trying to get through to the number for your warranty, thank goodness Allen at Home Depot got the ball rolling for me, but would not recommend product or warranty. Next time Im buying the cheapest washer out there for the money in spent.

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

It looks great the stainless steel fridge, but I have bad experience as if I bought an old car which need fix every 1000mi. I bought this product from the factory floor, a year and half the ice maker fails and purchase the part and replace. Now it is three years old, and completely fail to keep cool anything within, is that not annoying, old model refrigerator wont have this after 10 years or more. This is 3 damn years and wont work right, what a BS is this. 3K is just throw in the dirt, do I trust the repairman do the good job last few more years, I dont think so. I would rather buying other brand and throw the trash. Whoever plan to purchase LG refrigerator be careful, dont trash your money. It looks good in the house kitchen floor but not working good.

Two years ago I purchased all new LG appliances for my kitchen. The microwave and oven work properly. However the dishwasher and refrigerator are pieces of junk. I upgraded my dishwasher to the Inverter Direct Drive. After trying different loading methods and different brands of D/W soap, the only way my dishes get truly cleaned, is if I use the power scrub setting. This setting runs for 2:45!!!My refrigerator LG model LFX31925ST/02 is even worse!! Every so often it makes loud vibrating sounds (which I have recorded), some banging which results in a chunk of ice that falls out of the bottom. The freezer is on the bottom and has 3 drawers. The top drawer does not maintain freezing temperatures, resulting in defrosted food that has to be thrown out. When I contacted LG Repair service (I paid for extra warranty) I was told that I am not covered for a repair visit, unless the refrigerator acts up in their presence. I advised them that I have photos and videos to prove its poor performance, however that is not sufficient! I called the retail store where I purchased it. After several calls, the store manager called me and apologized because LG would not even cooperate with him!

Machine will not run with door open making it impossible to scrub stains out once clothes are wet or clean inside of machine. At 5’4” I cannot reach the bottom of the drum to retrieve clothes. Shuts off when out of balance and no way to tell if it was in wash or rinse cycle.

I purchased the LG LFX31925SW/04 in May of 2013. Within a very short period of time the compressor went and it stopped cooling. The part was replaced and covered by warranty. The ice maker had problems freezing up from the very get-go. I just learned to take a spoon and open the compartment in the door to break it up. The door must not keep it cool enough to remain frozen. There are only two of us who live in this house so its not being opened and closed frequently. At about year 2 1/2 the area under directly the ice make maker started rusting and became very unsightly. My husband tried to fix it and of course you can not get a professional finish at home. I called the warranty dept. of LG and they informed me it was not covered under warranty because its considered cosmetic! I would not agree, given that the poor design it what is causing this issue. The metal obviously on the front of the fridge is not rust resistant. It now looks like it came from the local thrift shop. We live in an air-conditioned home with low humidity. UGH! The refrigerator door on the right side is now not closing and it must be another design flaw because it is mentioned repeatedly online as an issue. The cost of the French door refrigerator was $2400. And that was 5 years ago. I bought the microwave and the dishwasher at the same time. They have functioned ok, but I would never buy LG again given my experience with the product and the customer service!

Lg top load washer - Every time I wash my white clothes I cringe, because I know that the next wash is my color clothes and thats when my problems begin. Nine out of ten washes one or two article of clothing have bleach mark on it. This machine is destroying my clothes.

Few days after purchasing LMHM2017ST, we would hear a squeaky noise from the turntable when on. It seemed just slightly bothersome then and so live with it.A few months later, numbers on the touch keypad stopped working one by one. Now most of them dont work. Also many other buttons are not working. The fan and light buttons are also not working causing these features not be available anymore. Next, another issue cropped up - the microwave switches on, on its own, as soon as the door is opened. So there are now multiple problems in a short duration of gentle use. I called LG customer service but they offered to send someone to fix these issues for a charge of $185 + tax. They would give only 60 days warranty and only on the services performed. They will not guarantee on anything else. It seems they know that there can arise even more problems in future. I bought this microwave because it looked good but other than that it turned out to be a crappy and expensive unit (over $500). I will not buy anything LG in future.

My beautiful blue coating blistered after the first self cleaning cycle. I was just past warranty when I needed to run the cleaning. LG did not feel they owe us anything as it was past warranty. When I buy an oven I expect it to last 10 years or more, not 1 or 2. What is most disappointing is that we chose the model after careful analysis and based our decision on the high opinion of CONSUMER REPORT!! WHAT A PIECE OF JUNK IT IS - THE TOP UNDER THE BURNERS IS NOT EVEN CERAMIC - IT IS A BLACK PAINT!!!! It scratched after light cleaning with an SOS PAD!!!! STAY AWAY FROM LG - BAD PRODUCT, NO CUSTOMER SUPPORT.

We purchased our refrigerator on July 8, 2018. We were remodeling our home and did not actually plug it in until Dec. 2018. Mid May, 2019 *or there about* we experienced warm food and thawing frozen foods. We called the service center (1-800-905-9505) and told them of the problem - and technician took 2 weeks to come diagnose & repair --- replacing the compressor (Work was done on June 1, 2019). July 11th the refrigerator stopped cooling once again. Food lost and frozen food lost. Technician came the next day (12th) repaired.... and following morning (13th) the refrigerator STOPPED COOLING! Called service center on Saturday the 13th - and am still waiting for a call back from LG to set up service call ASAP. We are thoroughly disappointed with the LG refrigerator we purchased for full price - and will NEVER purchase another LG appliance again. Once we get this refrigerator running again we will donate it and have to spend money again on a new refrigerator. Customer service at LG consists of ALL foreigners - barely speaking English and expressing zero ability to satisfy customers. Sincerely,Steffany