Updated on 05/19/2019: April 29 was my first review. TOMORROW will DAY 35 without our LG refrigerator. No tech licensed at first with dealing with LG then they offered an in store credit but sent file to Assurance and they sent a tech. Had to wait on parts. LG would not RUSH them. Finally parts in. Had to make appt. Replacing compressor, main PC and therm. $1,100.00. I paid $1,500.00 for fridge. Thursday after approximately 4 hours with service repairman it is finally fixed. Today the fridge is WARM Inside. ITS BROKEN ALREADY. ALL I WANTED WAS A NEW FRIDGE. ITS DAY 35 TOMORROW!!!! PEOPLE should get to see all of the review replies I have done with LG. Not just the first one. I have 8 pages of notes of phone calls on this fridge. How many weeks is a acceptable to wait. I just wanted an in store credit....Updated on 05/02/2019: April 30 posted complaint with lack of service on my refrigerator. April 30 LG quickly responded asking for my telephone number. May 1 I responded. THEN nobody phones. This is now day 18 and no fridge. Please give me an in store credit and perhaps a FREE 4 year extended warranty to make things right. I offered a repairman’s name to you but no you didnt have a contract with him. Yet you did not have any licensed tech for a compressor.Original Review: We are now at day 14 without a fridge. LG doesnt care. Days went by before they said they didnt have e a licensed tech for compressor. More days went by before given an approval number for in store credit then, I was told Assurance Solution Insurance co would take file now. They then decide there is a repair man to diagnose it. Fridge stinks and still waiting to hear what is to be done. Totally UNACCEPTABLE. Should have been looked after within 2 to 3 days. Its a fridge not a microwave.

Well this is the third time a service person has been out. When I called about the UE the first time I was told it was out of balance. I assured the person that it was doing this even with only 3 pieces of clothing in the machine and that the machine was balanced and checked with a level. So they send someone out to look at it and say it needs a computer part. Great parts ordered and problem solved. Wrong!!! Needless to say not very long after we end up having an issue that the UE goes on then the machine starts to go back to 20 minutes when there was only 5 minutes left. It does this 6 times and 2 hours later still messing with it, I call for service again. Well, again we need another part. Now a few months later, which brings us to this month July 2016 we have UE and the washer is now turning its lights on like it is going to start up without having any laundry in it and nobody being in the room. If it does successfully get a load done it will not turn the lights off. Service out again and another order for more parts. Gee, you would think LG would want to keep up good business practices and recall the washers. If a business backs its mistakes, it makes you want to purchase their brand again but if they dont then you run far away and tell anyone that will listen. My electric is sky high to begin with because it is Toledo Edison and now with the washer issues it is even worse. Nobody should have to wait 2 hours on a quick wash. I personally will not buy LG anymore and will make sure to tell people when I see them in stores shopping for washers to find another brand.

I have an LG top loader WT5270CW. Not having other review problems like leaking or vibration BUT washed clothes, have a heavy white residue visible on black or dark clothes. Not sure about lighter clothes. Residue is probably there too but not as noticeable. Recommendations say wash dark clothes in cold water but I have tried everything. Warm, adding additional rinse, Woolite for darks detergent. Very frustrating.

We bought a top load LG Direct Drive Inverter HE washing machine almost 18 months ago. The washing machine was supposed to be efficient on use of water and electricity. From the beginning we have not been able to complete ANY load without getting UE (uneven load) multiple times. The washer has been checked for level and balance and even with just an empty load it continues to get an UE code. Water usage has gone up as it never completes a load without going in UE mode multiple times. Electricity use has gone up. We cannot leave this washing machine and never expect for the load to complete. All settings have been tested and it makes no difference if a small or large load. WORST washing machine we have ever owned and will never buy an LG again. We were told when we purchased it from Home Depot it was a top of the line. It will be getting junked out this week and we will be purchasing another machine. Not LG and not from Home Depot. Apparently this is a known issue but there is no resolution and no compensation for those of us that have battled these machines over the last 12-24 months or longer.

We had our washer for about 6 or 7 years. It did not clean clothes very well. About two month ago I started a load of laundry whenever our children went out to complete their outside chores (we live in the country). We still have 6 children at home, one is only 2 so he was in the house with me and our 17 year old. We heard a sound like a shotgun going off in the house. Our 17 year old and myself ran to see what it was, the washing machine literally blew up. Thankfully the children were out doing chores or someones could have been seriously injured or killed...our babies high chair was thrown across the room and nearly broke the window. LG has done nothing! I called them immediately after we cleaned up the mess and all the water. They said I wouldnt hear back from them in two days...never heard a word back from them. Will not be purchasing any LG products again!

Product: Refrigerator. Model #: LFXS29626S. Recently I purchased what I believed was a top of line LG refrigerator. At the time of my purchase I truly believed that I was making the absolute best decision and that I was purchasing the very best refrigerator line that money can buy, however I now feel like I have made the absolute worse decision and I feel totally exasperated because my family and I sit here in our home living out of coolers for over 6 weeks and constantly managing ice to keep our food from spoiling. The problem is that this refrigerator has been out of order since August 8th, it is now Sept 19th and we are facing the 5th time of parts being placed on back order.If I had some idea of when the parts would arrive rather than facing the 5th time of being backordered there might be some peace of mind. Unfortunately, I have no idea when this part will arrive and will ultimately be repaired. It has already been 6 weeks of living out of coolers. I have called LG customer service multiple times and have dealt with friendly support people who try to help most times leaving the call believing there was a solution soon including being told twice that if the back order is beyond 10 days that the refrigerator would be submitted for likely replacement. No action on this yet just excuses when I follow up. My refrigerator was delivered Dec 2015 then began noticing problems in July 2017. I had a repair technician at our home on August 8th. Now I sit here with this top of line refrigerator with absolutely no idea when it will be repaired. In the past, I have always purchased less expensive models or maybe what could be thought of as lower quality brands. I have been fairly satisfied with these competitive brands, with only frequent problems requiring regular repairs. Understandably, I anticipate repairs on all appliances used in my home (those would have been better choices at this point), but this current repair, the time to get it handled and still with no solution is 100% unacceptable. I purchased this brand and model believing the product and support would be first class. I hope that you can comprehend how much of a great inconvenience this has been to be 6 weeks without a refrigerator to me and all my children. I need help and I need it soon! I am feeling inclined to make many more people aware of the support and lack of LG standing behind their products.

Bought a LG Dryer instead of a Maytag this time and I am so disappointed in myself in doing so. The dryer filter will not completely seat and it has caught clothing on the corner and now looks like I have a little melted corner now also. It has damaged several articles of clothing. I did vacuum it out just in case to no avail. You have but one job and that is to put out a safe and dependable dryer and have failed to do so. For verification my model number is: DLE3170W. S/N: 505KWFNOF771.

I purchased the LG HE top loader (machine # WT 4801CW) in December 2011. It has never effectively cleaned a single load of clothes. Shirts come out of the wash still smelling of perfume/cologne; sheets come out with large dry spots where they never got wet. Washing in cold or hot water does not matter, nor does setting the washer on the highest level for soil and the extra high level of spin speed. I do not use a clothes dryer, so I use fabric softener but the clothes are so wrinkled even if I remove them the instant the cycle stops that every single item would need to be ironed. Even when washing very small loads (one pair jeans, 2 shirts, 2 pairs socks) there are dry spots on the clothes until the final rinse cycle, so they are obviously not getting clean. This machine will not remove any stain at all, no matter how minor. It also takes over 60 minutes to wash one load and has increased the number of loads I do a week despite having a much larger capacity than my previous washer. Luckily, when we bought it at Best Buy, they provided a 30-day return policy. My new washer will arrive this weekend. Im back to a front load Frigidaire, which is what I had before. I never had a single complaint about that machine. It lasted 18 years and never had a single service call, cleaned every single thing we ever put in it, and was very inexpensive to operate as well as having a much more reasonable price than anything else we saw on the market.

Bought a LTC22350 fridge 3/26/12 for my elderly parents, $1,000. It has never kept the bottom cold (milk goes bad in three days) and frost up in the freezer. I read their instructions and removed about half the food in the freezer to allow room around the vents. Still have the same problem. Contacted them and of course it is not their fault because it is past a year. LG was successful in making a one year fridge.

I have an LG Washer Model WM0532HW, purchased at Best Buy on June 2004 for $1,000. It just needed $400 in parts and 3 repair service calls for an additional $225. I called LG customer service to ask if they would pay to replace any parts since I had 3 failed parts at once and they were of no help at all. They would not even let me speak with a supervisor. This is a very expensive machine with expensive replacement parts. I could have gotten a new machine if Id known the extent of the part failures.

If you want to spend around a thousand dollars for a dryer that will not dry clothes, then this is your bet. There is so much time into making you believe that it is so high tech that it will not complete the basic task in which it was purchased for. Shame on LG for even releasing this product.

Placed 1/2 load of towels in washer, started machine, then went shopping. Upon return washer door was open, water was pouring out of the door, and the towels were all over the floor. Apparently, this happened soon after we left because the washroom was flooded, the hallway was flooded, the bedroom was flooded, and the basement had the equivalent of an inch of water everywhere, it had even streamed into the garage through the wall from the washroom. After calling LG we were told the machine was out of warranty and to call an LG repairman. He was not available for two weeks. After performing extensive diagnostics in conjunction with LG tech support, he was advised that the machine checked out in all respects, but that LG recommended replacing the main board and both inlet valves at a cost for parts of over $500 plus labor. We could use the machine, but recommended that we not leave the house. We have had a number of repairs to the machine for the door not locking and have expensive switches replaced. Over $500 in repairs in the first two years. Now the machine is 4 years old and they want more money (see above) for repairs. Consumer Reports currently rates LG as the top front loader. We cannot understand how this can be an honest report, because our experience with these products and with LG has been abysmal. We noticed that on searching for LG washer problems, we came across three other reports under Consumer Reviews describing exactly our problem. LG told its repairman they had no other reports of such a problem, which obviously was a direct lie since we found three on our first search. Our order number on this machine from Home Depot is ** It was paid for on 6/22/11, and delivered on 6/28/11.

I also bought a pair of LG appliances (washer and dryer). What a mistake, to say the least. I cannot even find service for these appliances in my area, due to the low quality of this product. It takes 3 cycles of 1:10 minutes to dry a normal load of clothes. I have to add vinegar to a load of sweats, to help with the smell. That is on top of a fabric softener. My towels also smell horrible, after washing and drying. My units are less tan 5 years old, and I have wasted over $2,000 on these low performance items. My life Is not good with these LG appliances.

We purchased an entire suite of kitchen appliances in 2015 from Home Depot. The oven failed two weeks ago due to a broken igniter. Repairman said LG igniters last about 3 years. $200 repair. Last night (during dinner when we were home thank goodness) the in-the-door water suddenly decided to turn on by itself, ejecting water onto our hardwood floors. I ran over to try and stop in and slipped and fell in the puddle. Husband ran downstairs to turn off the water which stopped the flow, but the motor kept running as if the water was trying to flow. Reset the breaker which finally stopped the motor from churning. At 1 a.m., the ice maker decided to start spewing ice across the kitchen waking us, the kids, and the dogs as it sounded like a rapid-fire machine gun as the ice cubes bounced all over. Again required a breaker reset to stop the motor. I am livid... Another repair call and repair bill coming up. These are THREE YEARS OLD! Will NEVER purchase LG again.

Have had this fridge just hit 4.5years. Stopped cooling. Thought the linear compressor was going to be more efficient. Called and they said they would set us up for service. The service company will not be here for 3 weeks. Try to run a house with no refrigerator for 3 weeks. Did notice the company has an ad to hire people in our area. If I hadnt paid so much for this thing I would just get another refrigerator. Sure hope the matching double oven range holds up better.

Do NOT buy any NEW Washing machine with a Load Sensor! It senses the weight of the load and determines what amount of water to add to wash the clothes. Since the Government has to be involved with every aspect of our lives to save energy & conserve water, this device is crap! There is never enough water to wash the clothes and the clothes do NOT come clean. This mandate has sent us back to the early 1900s way of doing laundry with an old wash tub, scrub board & old soap that actually cleans the clothes!!! I cant afford to buy new clothes every month & refuse to wear dirty clothes! Only way around it.... Luckily I have a wash sink next to my washer. As I put clothes into the tub, I run the faucet hose over to the washer & wet the clothes as I put them in the washer. This creates a heavy load & as the sensor weighs the load, it is heavier and adds the right amount of water to wash the clothes!!! I have a glass lid so I can stand there & watch the water level. Unbelievable that the Government tells the Manufacturers how to build a washer with devices we dont need or want!!! Doing laundry for over 45 years, I am bright enough to know a small, medium or large load and able to determine my own water level for the appropriate washing cycle. If you dont have a wash sink, you will have to wash your clothes TWICE! So much for saving water. What morons we have running the United States of America!!

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

After reading all the entries in this section, I thought Id let others know that you are not alone. In a nutshell, my LG frig (bottom freezer model LRFC22750SW) had to have the motherboard replaced 3 times in the first 2 years: the lights staying on problem happened twice and one time the light bulbs inside the fridge exploded in my face when I tried to remove them with an oven mitt. The clamps at the top of the doors broke off for no apparent reason. They just fell into my hand one day. The gasket around the fridge doors failed. The icemaker failed. The front dented after barely nudging it. The freezer was blasting frost throughout due to a relay switch going bad. But heres the kicker - there was a class action lawsuit filed due to the lights in the fridge staying on and melting the inside of the fridge. I joined the claim and they advised that my $408 for one of the repairs would be reimbursed. This was over a year ago and I have not received any reimbursement to date. What astonishes me is that some sites say LG refrigerators are in the top 10 of certain lists. I dont understand how this can be true, especially seeing all these complaints on this site. Needless to say, I will never buy another LG and I will never recommend the brand to anyone for any type of device.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

Bad Service - 38 months old French Door with dual ice makers and the in door ice maker fails. It makes ice but cannot seem to get them to fall when it turns to empty without getting stuck and making a clicking noise. I called LG and they connected me to an LG authorized service center 70 miles away. The service center called the day they were to arrive and asked me how I was going to pay. I asked for an estimate and was informed that ice makers cannot be repaired as LG does not fix ice makers but only replaces them for a cost of $500. The reason that was provided is they are made in Korea. What a bunch of BS from the authorized service center. I just canceled the order for all LG products on the new home going up. I would not take the chance with their product again.

We bought our LG fridge (model # LBC22520SW /03) new back in 2011 (it was on back-order at the time, because apparently many others were duped into purchasing this piece of junk). It is now one year old. I never knew an appliance could simultaneously be so cheap and yet so expensive. The first time I had to call the repairman was three months after the purchase (he didnt even call me back until two days later; by that time, I had fixed the stupid thing myself). The problem, ironically, is that the freezer fan cannot operate under cold conditions. We cant use our ice maker or it will make the fan freeze over, which in turn makes the freezer and fridge stop working. But it doesnt stop there! If we fill our freezer 1/4 full with food, it makes the freezer too cold and the fan will freeze over, and again the fridge stops working. But wait, theres more ... Weve now lowered the freezer temperature to its lowest setting, but apparently thats still too cold for this cheap fan to handle. Thawing the fan with boiling water has now become an activity that we must do twice daily. Weve lost hundreds of dollars worth of food, not to mention the overpriced cost of the fridge to begin with. Do yourself a favor and dont buy an LG fridge!

LG WASHER WT5001CW SERIAL 006KWWZ00297 - We purchased this EXPENSIVE washer in December 2010 before my auto accident and I had a great job. We loved it while it was working properly!!!! Now 4 1/2 years later, I am disabled and my wife of 32 years left. I live on very little thru no fault of my own and now this washer has been down for 5 weeks. Approx a year ago, we started having trouble with excessive vibration thru all cycles. This machine does not have an agitator and is a top load wave force washer. We called LG and found out it was under recall. LG sent techs out and changed out the main computer board free of charge. We noticed that the cycles got longer and we still had a vibration although it was better. We were told that it would get better over time. It did not so we just lived with it. Then 5 weeks ago my daughter came to wash clothes for me. During a rinse cycle, it sounded like the world came to an end. Upon inspection, the entire pulsator assy. came apart (bottom plate, center cap and center bolt) and hit the glass top. After dealing with LG multiple times, finally, a tech was sent out. It was the same guy who had previously change out the computer board. He got on the phone with his company and scheduled a repair tech. A week later, he shows up wanting an upfront payment (NOT!!!!!) so he left. I called LG. Now they say there is no record of our contacting them. I have begged these folks for help. Finally I got a number of an authorized LG repair person locally. Now it seems that the main bearing has gone out and most likely for what its gonna cost to fix this washer is over half what I paid for it - SERIOUSLY????????? The machine is 4 1/2 years old and if this is what service and longevity LG products now have, then I have bought my last one - I can go back to a brand new standard washer for what it will cost to fix this thing. SHAME ON YOU LG!!!!! I understand all things can break down, but your customer service is now CRAP.

This dishwasher (LDF7810ST) quit after 2 years of use - it has never completely cleaned or dried the dishes even though a rinse agent was used. I rinse 3 times before a wash cycle and its still of no use. I had it repaired, but I should have bought another brand. I have also had an LG cellphone which was so annoying in its battery life that I went back to my old trusty Samsung for 2 1/2 yrs to wait out the contract. Life is Good as long as you do not buy LG.

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

So, This was a great fridge for about 4 years. Then it stopped making cold. We have been without a refrigerator for over 1 month. Monday 5/20/19 will be the 7th time a tech has come out in an attempt to fix this piece of garbage. Im sure he will replace a part, leave, and it will continue to not work. Then next week a tech will come out again, pick a single part to replace and leave. Ill wait another week and he will come replace that part. Im pretty sure after compressor, valve, drying unit, main circuit board, and capacitor you could have replaced the fridge twice for less money. So, keep paying the techs to waste my time and rest assured I will never buy another LG appliance as long as I live.

Purchased an LG refrigerator from Best Buy 2 years ago. Refrigerator stopped working a week and a half ago. LG ran a diagnostic over the phone and determined the compressor went out. LG has a 10 year warranty on their compressors (along with the warranty we purchased) but refused to fix the refrigerator if we didnt pay $298 for a service call and compressor replacement. Despite our push back because of the warranty, LG stated thats how it works and continued to refuse service without up front payment. We regrettably paid the money last week. LG has since then given us the runaround. Customer service and customer resolution is awful. They offer no resolution and not only made it our responsibility to call repair companies from a list they gave us but lied to us twice telling us that each of the repairmen who showed up would have the compressor and fix our refrigerator. So now LG has our money and we are continuing to keep our daughters milk in an ice chest while we have a broken refrigerator. I cannot express in enough detail how horrible LGs customer service is. I am in total shock. Ive never dealt with a more incompetent company than LG. #neverpurchaseagain

We have had an LG refrigerator for 6.5 years (Model LFC25765ST). It stopped cooling one day. When I called LG Canadas Customer Service Center (in Manila, Philippines) the agents were all very pleasant and professional. However, the experience to get a qualified technician out to support or repair the problem was beyond belief! The management in charge of this division, or divisions responsible to coordinate, and execute on field service and repair are irresponsible and doing incredible damage to the LG brand. Because LG insists on doing the services themselves, the experience is HORRIBLE! They have authorized a very small number of local companies/technicians to do warranty work as well, but the list is really short, and should include a much larger list of qualified service techs. I have 3 LG appliances currently. When I bought them, they were all serviceable by the company/dealer I bought them from. LG changed that a few years back, and really screwed up the potential to have appliances repaired by qualified companies with a positive experience. The details of all the pitfalls of my experiences over a 6 day period and my 9 different calls to the customer service group are too numerous to list here. JUST AVOID using LG techs to perform service if you already have an LG appliance, and AVOID BUYING any LG appliances no matter what!!!

I purchased an LG refrigerator in 2012 and it worked until the compressor died in 2019. The compressor was under warranty and LG agreed to provide a replacement at no cost, I just had to pay to install it. The service tech called LG and was instructed to install a universal compressor, which is not an exact replacement. He did but soon found that the compressor was incompatible with the electronics board on my fridge and would not work. LG want $240 for a board that will work with the substitute compressor. I called LG and they were inflexible. From my perspective, they installed a compressor that was not compatible with my fridge. Why should I have to pay $240 to replace a perfectly working electronics board to make their substitute part work? It cost less than $10 to manufacture an electronics board. Installing a substitute part that requires the purchase of a $240 board is an attempt to turn a loss (providing a compressor for free) into a profit (sale of an over-priced board).

Why the heck would I spend over $1000 with the 5-year warranty that Home Depot sold me for a machine that only lasted 90 days before a major repair happened? Its not Home Depots fault but the stores have got to start calling out these companies who are selling inferior products and charging an arm and a leg for them. I now have a repair that took 3 days for a service tech to come out, only to tell me that it will be 5 days or more before the part is in and then they will call and schedule the repair. I understand how repairs might happen but strangely, I had a Maytag that did the same thing at the 90-day mark too! It went on to have 3 other major repairs such as leaking all over my floor and ruining the wood (was a slow leak I could not see because it was under the machine), control panel stopped working at 90 days, would not clean dishes and the final straw was another control panel replacement. All under 1 year. So I got HD to take it back and give me a new machine and guess what I picked out??? LG... big mistake. I did not buy a machine like this to have no working dishwasher after 90 days. I will never buy another LG product. I guess customer retention is not important to this company!

Clothes get twisted and tangled up with each other (sleeves and pant legs - anything with length). Design is terrible - curved top not a good surface. You cant set anything on top because it slides off! The wash drum is too deep and you have to reach way down to get clothes! How do short people get their clothes out?Overall, this set w/ dryer is very poor design - too many buttons & choices to chose from! Hope this machine breaks soon so I can get rid of it on Craigslist for cheap!

Lg French Door 25 Cubic Foot Fridge eats a ton of energy. Recall did not fix problem.

Sealed system on 18 month old LG refrigerator (LFXS30766D-01) failed. It was under warranty, but LG has been unable to find anyone in our area to service our refrigerator. It has been over 3 weeks now. They have passed the buck to someone else to try to find someone to service it. Nothing has been done. I have spent hours on the phone trying to find someone to fix it. One LG approved company came to diagnose the issue, charging $100 and stating they were unable to fix the problem and good luck finding someone - no-one around here wants to work on these refrigerators. LG is NOT standing behind their warranty and is not fixing nor reimbursing for their failed product.

My LG fridge is almost 3 years old. It broke down, makes horrible noises. I paid someone to fix it, that LG sent and it broke again a week later. Life is good but LG products are ** garbage. Do not buy these products. Terrible company.

The computer board failed shortly after expiration of Manufacturers Warranty. There was a class action lawsuit which allowed additional extension of repairs related to the Refrigerator computer board which in my case covered the repairs. The automatic ice maker failed and allowed water to continue flowing which resulted in a flooded kitchen floor. To solve the ice maker problem I disconnected the water supply line to the ice maker and no longer use the auto ice maker. I find the seal for the lower freezer will not seal properly in one spot but I can live with that.

We a LG front load machine WM3250HWA from Home Depot, washer didnt last 2 months and now were stuck with a brand new washer that does work! The washer locked and we couldnt get the door open and it was full of clothes and water. Home Depot wouldnt replace it cause it was a few days past 1 months and they couldnt fix it. I will never, ever buy an LG product.

After two years, our LG dishwasher stopped pumping out the water after washing. Upon calling LG customer service, after having to pre-pay an expensive repair bill, they sent a technician to our home to repair the machine. We are now on our fifth visit and the machine is still not repaired. The repair person just took the new parts, put them in the machine, slid the machine back into the cabinet and left, never to return to complete the job.The machines quality is poor, parts difficult to get, and service totally incompetent. Avoid this companys products at all costs. They are over priced, do not last, and are difficult to get repaired. We also own an LG refrigerator and after one year, the ice maker/water dispenser system totally failed. We are talking about a two thousand five hundred dollar refrigerator. Again, avoid LG appliances, they are junk! Their repair service is just as bad, if not worse.

Our 25-year-old Kitchen Aid dishwasher died and sadly our landlord replaced it with an LG dishwasher. Whether it works to our satisfaction has yet to be seen; the design is my big complaint. We are bending over literally almost to the floor to load the dishes. I own some giant pots, but none big enough to justify the enormous gap between the top and bottom shelves. Its ridiculous. I actually stubbed my toe and injured myself on the open door, which practically rests on the ground! The prongs are lined too far apart to economically place small dishes and plates and all in a row, so attempting to find a sensible way to group like dishes and glasses is pointless. Fortunately, we hadnt thrown away the utensil tray from the Kitchen Aid; I dont understand the covers on the junky LG tray, some of which stay open and some dont. Its just a cheaply and poorly designed, impractical product.

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

I purchased an LG French Door Refrig in Sep 2013 from HD at a hefty cost of $3,046, including 5 yr warranty. The fridge worked fine until 5 months after the extended warranty ran out. The units refrigerator and freezer areas stop cooling. I called LG service center and they diagnosed a failed compressor. They referred me to 5 authorized reps within 50 miles of my residence. None of the service reps wanted to touch the unit. They stated that LG refrigerators had high linear compressor failure rate plus LG was delinquent in remitting payment for their services rendered. LGs compressors are warranted for 10 yrs. but purchasers must pay for all labor and trip charges. The authorized reps stated the average cost of to replace the compressor was between $600-$1200. This is no way that I would invest this amount of money for such a high failure product. CAVEAT EMPTOR!!!

If I could give less than one star I would, @years I have had this Machine LG - 5.0 Cu. Ft. 12-Cycle Top-Loading Washer and it has been broken more than it has worked. Door Breaks, Control board breaks, Control board breaks again. Now the Main Computer Board is broken! Still selling this POS and Parts No Longer Available! ALL LG Products Suck! Cheap China Crap designed to Break!

It was a very simple fridge without a water spout or anything like that. I liked that it has a lot of fridge space, there were many shelves and even door space. The light was nice and bridge and high enough that the food didnt cover it or a tall drink didnt get in the way of the light. It had adjustable temperature settings that didnt freeze the stuff in the fridge or leave the stuff in the freezer half frozen. I disliked the amount of freezer space, it left a lot to be desired, it was two shelves that were like baskets and slid out if something fell behind the basket. It was very hard to get and extremely hard to clean out. The basket design was a big flop. Yes I can complain about the fridge section whatsoever and that was my main concern since most people generally use the fridge portion of their refrigeration unit the most and the freezer is generally built much smaller for lesser needs. Most people I know eat fresh food more often than frozen food.

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

First, I like the fridge. Its attractive and when it works, it works great. However, the sealed refrigerant system, isnt. The week after the 1 year warranty ended, it stopped getting cold. Fine. Repair guy comes and refills refrigerant (didnt both checking for leaks or question how a sealed system lost its refrigerant). As expected, a few months later it dies again. He comes back and refills it, AND finds a leak which he repairs and replaces the compressor. Fast forward another year. Fridge dies again, and the saga with LG Customer support begins. I call. Explain the situation. The nice gentleman takes my info, says hes going to request a warranty extension to cover it. Then I wait. And wait. And wait.I call back two weeks later to inquire as to whats going on. Evidently he had misfiled it, so they had to start over. New guy takes the same info, insists Ill have to pay for repairs, but (after I demanded) said hed put in a request, but that I should get a call back 72 hours later. I give it a week and call back. Person I talk to says its still not decided and should get a call back Thursday (that was a Monday). Another week... I call the following Monday. Its now been over a month since I first called. Im told that my request for warranty coverage was denied, and after I asked, he tells me that it was decided last Thursday.At this point, I become unhinged and unload on the poor call center guy (I feel bad about this part) about how disrespectful it is that they cant be bothered to inform me of the status at ANY point along the way, nor follow up like they say theyre going to, and demanded to know what they were going to do about making this right. He gets his supervisor to override the decision and Im getting coverage finally. Great. They send the work order to a repair place in Los Angeles (Im up near Santa Barbara) and tell me that theyll be there the next day between 8-12. Next day, no show. Maybe I misheard him so I wait another day. No show. So I call back to ask whats going on.Evidently, the appointment was declined. So nice of them to let me know before I took time off work to wait for the guy. Fine... When can I get another one? to which they provide me with a phone number for the repair place (Repair place has 1 star on Yelp with 30 reviews btw, so you know Im expecting greatness... #sarcasm).I call repair place for the appointment, and they tell me the code they have from LG to cover the repair is no good, and Ill need to show the original purchase receipt. I understand having to show the receipt, except that LG knows from our history with them that Im the original owner. Ok fine, Ill dig that out, but what about the authorization code? They dont seem to be able to explain who is supposed to get that squared away. On the plus side, the repair guy did show up for the second appointment and determined that the compressor was shot. Now we have to wait AGAIN for LG to decide whether to replace it or the entire unit.For comparisons sake, heres how this SHOULD have gone down: 1. I call them. Tell them the history (which they already have) and explain the current situation. 2. They apologize profusely for the trouble, and the several fridges full of food Ive lost, and promise to get someone out ASAP. 3. Within 2 days, a repair guy shows up, determines its a similar/related problem. 4. LG offers to replace the entire fridge since this one is a lemon.

Back in November 2006, my husband and I remodeled our kitchen. We purchased all LG products, refrigerator, dishwasher, electric range, and microwave oven. I have had issues with each appliance. The refrigerator, the ice machine broke and leaked ice water in the entire freezer section and kitchen floor. The microwave oven handle has cracked. The dishwasher does not clean the dishes, and the soap dispenser always has caked on soap residue. As of this date, I have not had an oven for over a month. The keypad panel stopped working, the wrong part arrived. I did contact LG and placed a formal complaint to the customer service representative, I have had no response. I will make sure that everyone that I come in contact with will know that LG products are not reliable and their parts are impossible to get.

LG Front Load Washer Model # WM9000HVA - This is the worst washer to hit the market. Close to being a year old, it started leaking, contacted LG. Then was told washer out of warranty. Found receipt. Called back, then was told technicians are all booked up. They have been directing me to videos for 2 months to resolve the issue myself. I finally got tired of getting the runaround, today I filed a complaint with my state Attorney General. We as consumers should not have to put up with this.

Black mold in door gasket cannot wipe clean - Only have had it 1 yr. No matter how many times we clean, wipe or leave door open we have mold and mildew with sludge sometimes. Cant get entirely inside the rubber to wipe out. My toddler and teen gets fevers off and on for no reason. Not happy with my LG front load that cost a arm and leg.

I had the same problem with one LG knob on my $2,000 stove. One quick phone call to LG and they immediately shipped me a complete set of new knobs that arrived in under 10 days. Way to go LG for taking care of your customer and recognizing the issue with the plastic stem on the knobs.

Seal around bottom between freezer and upper part of refrigerator is of poor quality. It doesnt seal well and doesnt keep insects out. Otherwise, the device looks good and performs ok.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

There are so many things we dislike about this appliance. 1. Its very difficult to judge the temperature of the cooktop. The burner turns on and off and the heat is not consistent while cooking. 2. Extremely difficult to keep it clean. It does not clean up well even though people say it does. Even after wiping the surface clean it still has marks or rings on it. 3. When we cook food in the oven it does not cook evenly. When we make a pizza it looks done. When we take it out and begin eating it I discover parts of the pizza that are still cold. Its very odd. The edges can look crispy but parts are still uncooked. 4. Sometimes NEW does not mean better. The old style gas ranges are so much better than these new style appliances. 5. Numbers on the dials are very difficult to read. Depending on the light in your kitchen you may have trouble even reading whether you have your dial set on 3 or 8, etc. The light gray print on the knobs is not contrasting enough to be easy to see. Again, an old fashioned white dial with black letters is a win win in my book.Advice - DO NOT BUY THIS or any LG appliance - we have the microwave and the refrigerator too and dont like those either.

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

Purchased LG LDC22720ST/03 refrigerator in October 2010. The icemaker in the freezer has been replaced three times. The product is designed poorly and does not last for 1 year. The appliance repair company says that LG has not made a new icemaker to replace this defective design. The new icemakers are costly and the company needs to correct this defective product. Very unhappy with icemaker!

The LG over the range microwave MODELLMV1683ST stopped heating. This appliance was manufactured in April 2014 and I purchased it at Home Depot in May 2014 and in June 2015 it no longer heats. Can I get some help?

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

Bought 2 LG French door refrigerators in January 2017. Paid about 3 grand each. April 2019 1 of the fridges stopped cooling. Called LG. Repairman came out and said compressor not working. He returned a week later. Replaced compressor. 4 days later not cooling again. Everything melted, water on wood floors. He said motherboard not working. Waited 1 week with a broken fridge and motherboard replaced. 4 days later found water on ground again. Everything melted. Called again and said will change out compressor again. Need to wait 1 week again. 4 days later broken again which is tonight. This should be illegal. Are they going to do this for next couple of yrs until warranty is expired? In meantime we have to suffer with a broken fridge every week? Anyone with suggestions on how to approach? I wrote complaint to BBB also. Now we have to call LG tomorrow to get repairman out again. This will be 4th visit for same problem.

I have had this washing machine 3 years now. We have two kids so we do a load a day. The machine washes satisfactorily. But then again, most washing machines do. What I would like to caution you against are the high cost of spare parts you WILL NEED as well as the complexity of repairing this machine. When I finally bought this machine, I had read a few reviews about how the rubber gasket inside the door started to smell badly after 6 months or so. I was so enticed by the steam part of the deal that I overlooked this point. Sure enough this Tromm washer has a huge rubber gasket inside the door. This part is very hard to clean as it has a concealed ledge inside. IT WILL START SMELLING after a few months of use no matter how much you clean the tub with bleach or how many times you clean the gasket. Your clothes will smell rotten after a wash. And when they dry they smell musty. This part which costs $130 can be changed by an appliance repair service. It is very hard to do it yourself because the machine has to be opened. Total cost for replacing the gasket is $253. Next... the drain pump will break also. Give it a couple of years or so. The drain pump costs $60 to replace and with the service call that comes to another $210 total. I was amazed the work that was needed to change this pump. First of all, the pump is located in the worst possible place, and the Tromm needs to be opened in multiple places to access this pump. The job took 45 minutes to replace the pump.I am now looking into a Whirlpool clothes washer and after investigating the same parts it seems they are much cheaper and much easier to change if the machine needs to be repaired. I for one will not be buying another LG steam washer.

Be aware that the LG front end load washing machines model WM0642HW only last 5-7 years compared with top load washers 10-15 years. My wife & I made a major error by purchasing our first front end load washer that broke after 5 years. Previously for the past 30 years we have had 2 Maytag top loaders (15 years each). Specifically, the horizontal pressure on the wash tank bearings results in the failure of the bearings and the rotor assembly. These are parts that total nearly $100.00. However, the service requires at least 3-4 hours of repair, which is nearly $500.00. In summary, never purchase a LG front end load washer.

LG Refrigerator, Model LSC 27931ST quit cooling over the weekend. Compressor does not turn on. Called LG customer service. Got no one who could understand or speak English. Contacted a local appliance repair. Service tech. analysis is replace relay/overload. Service tech says the parts are not available - $85.00 gone. Talked with LG Customer Service the next Monday. They tell me I must talk with a LG referred service contractor/repair. LG gives me the number for A&E Service/Repair. Same as before. Relay & Overload Assembly. Parts N/A - $75.00 gone. Talked again with LG customer service and get names for three (3) parts suppliers for LG parts. Again not available, discontinued. Refrigerator was purchased from Best Buy w/ a 5 year extended warranty that expired six (6) months ago. LG customer service has not helped in any way.

I have a top of the line LG refrigerator french doors. Its warranty ran out in November and in January my ice maker broke. 5 months later, 9 parts later and umpteen phone calls, no resolve. I have never experienced such poor service on an appliance as I have this. The service man has been out 5 times. Nice man but speaks very little English - so not sure what he is saying. I am so disgusted with LG. I am putting refrig on Craigslist - best offer and going to go buy a real refrig that offers good service. There are so many choices out there. Do yourself a favor read the many complaints about LG refrigerators and buy yourself another brand. I will never buy anything from LG again.

Updated on 07/02/2019: This is a follow up to my last review. Yet again, my appointment was rescheduled from July 2 to July 8!! I was sent an email twice over the weekend asking me to call to reschedule my appointment that was supposed to be on 7/2. When I called on Monday morning (7/1), I was told that my appointment needed to be rescheduled AGAIN! They rescheduled my appointment for 7/8 - a week from now! How do you sleep at night, LG and A & E Solutions, knowing that you are robbing your customers and have no intentions of honoring the warranty on your products? I will never buy another LG appliance. If I could give this company zero stars, I would. If someone is serious about making this right, you can send me a private message asking for my phone number. Otherwise, keep pointing the finger at everyone else.Updated on 06/25/2019: This is an update to my review on 6/19/19. The response that I got from LG to my review was: We understand that you are frustrated with the refrigerator and we do care about our customers. Because without you there is no us. So we would love to assist you at the moment. We do see that service has been set for June 24. Please keep us informed on the status and let us know how the repair went. LG DID NOT SHOW UP ON JUNE 24TH!! AM I SURPRISED??? NO.LGs customer service department might as well be non-existent. Dont spend your money on an LG appliance unless you are confident that you will never have a maintenance issue. For me, the maintenance issue came after 3 years of owning my $1500 refrigerator!! Because the warranty is under LG, no private repair company will come out to fix it because they have told me that they will never be paid by LG. Furthermore, I have found that very few private repair companies will service LG appliances because of their reputation.Original Review: I bought an LG refrigerator approximately 3.5 years ago and it already died - both the refrigerator and the freezer!! I was told that it would take 9 DAYS to have a service repair company come out. I have tried being in touch with customer service twice and have been placed on hold for at least 45 minutes before I finally hung up each time. The worst customer service. Based on the reviews here, I am not confident that the issue will even be resolved once the repair company comes if I still have to wait for replacement parts. Meanwhile, I am trying to live out of coolers; not to mention the amount of money I lost on food that went bad.LG, please do me a favor and resist sending me the same response that you have sent to everyone who has written a review. LG Refrigerators response: Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Send a private message where??? How about a sincere response rather than one that is copied and pasted. And please dont act like you care about your customers. Your lack of customer service tells the story for itself.

5 years ago we bought 6 brand new LG appliances and since then we have had to replace 3 of them. Stove, Refrigerator and Microwave. Two others ones have been repaired twice each. The microwave control panel has had to be replace 3 times in which LG covered the part but we had to pay labour. The first time that was almost 200 dollars and the second time it was 150. The last time it broke we said screw it and took it to the country and used it as target practice. We did phone LG and said pay for the part and labour and they said NO as it was out of warranty. I said this is the 3rd time the same part has stopped working and was told too bad so sad. Dont buy LG appliances. Even if they came into my house and said here is brand new appliances and a million dollars I would tell them to get the F out of my house. Not worth the trouble.

We have already had the dishwashers front panel replaced once because of mysterious stains that appeared (off white/greyish color) and now it is happening again. The shape of the stains are very odd and could not be splatter or drips. Is anyone else having this problem? I believe the stains are coming from within the door.... While trying to get a pic of stains, I just noticed my dishwasher leaks too!

My husband bought this horrible piece of crap without me. We had it a couple of months when it started to fail. Getting stuck on spin cycle and the clothes were SOAKED. Tech came in and said we have to put it on BULK (never had this problem with other machines). So, he cleared it, and worked on the drain motor. A couple months later (while using bulk setting), the machine did the same thing. In the year and a half since we bought it, it had done this about 25 times. Second time we had a tech come out... tried to tell us the same thing. This item is faulty. Just found out a friend with a front load LG is having the same issue. Never buying an LG again.

They sell the LG product where my wife works and we purchased a refrigerator from there. But when it was delivered, it was damaged by the people that delivered it. I was trying to get it repaired and it was a complete nightmare dealing with LG. They w were absolutely horrible and pathetic. I’ve been dealing with an issue since March and it just got completed last week. That’s how long I’ve been dealing with this. Also, those people don’t even know what the part numbers are for their own product. They tell you they’re gonna call you back, but they never do. If I don’t initiate a phone call, I never hear from them. Then they tell you they’re gonna follow up, but they never follow up. Aside from that, I paid for a part to come to me and when it came, it was the wrong part. They’re liars over there and they tell you what you wanna hear. But once you hang up with them, they’re done with you. The only good thing about LG was the service tech that they sent out here last Thursday and everything’s working fine since he’s been out. Still, I’m never buying another LG product and Id never recommend it.

To whom it may concern. My name is Liliana **, I purchased a LG refrigerator in 2012, my refrigerator is not cooling and the compressor is making a loud noise. I’ve called with my concerns on 7/14/19, the CSR was unable to help since the smart diagnostics staff did not work on weekends. Called Monday 7/15/19 spoke with one of the staff members however we tried to get the smart diagnosis to work but “ the phone signal” wasn’t good enough so nothing could be done. The rep. asked me to reset the system but nothing we tried worked, I was very frustrated not only I’ve suffered monetary loss since I had to throw away a lot of the food that was in the freezer and refrigerator. I had to wait on the line for over 30 and stayed with the rep for over an hour. My frustration grew bigger when she told me that I have to get it serviced and who knows how much More I would have to spend on servicing my refrigerator. Then she said that if I can provide my receipt of purchase then maybe the company might grant me a “one time courtesy service.” I right away made a copy and sent it to them online and my request went on for review. Today 7/16/19, got the email rejecting the request, saying that the unit is “too far out of warranty.” I paid $2400.00 for this appliance. I have the original receipt, I cannot afford to buy another refrigerator, I had high hopes when I bought this appliance, for LG to tell me that my fridge is out of warranty. My Manual clearly states that the Linear compressor has a 10 year warranty. I am very disappointed LG can’t stand behind their products, I’m not asking for a new refrigerator but I’m asking to reconsider their decision not to service my refrigerator, I think as a customer I deserve at least one chance to given a courtesy service. What if the issue is indeed the compressor? Are you not going to grant the warranty?. I’ve attached the email I received and a copy of my receipt for your review. I’m asking you to please help me to overturn the decision made by LG... This was my letter to Customer Service, I have already a denial of request. You might think well the fridge is indeed old, well I bought a Kenmore refrigerator in 2004, guess what? Still working, I have no issues - is 15 years old, no issues and have the receipt on that one too. I’ve hear too many issues and complaints about LG products and no one really wants to fix it.

I bought this LG washer/dryer set in 2004 and had only one repair on the washer in 2014. It is till running strong. I am very satisfied with this washer. The dryer is slowing down. I have to dry towels on the highest settings twice. Other than that it dries sufficiently. Would be LG definitely again.

It kept breaking down, it took over a week to get it fixed each time it was related to the same problem I lost food. I talked with at least 5 different service people. I felt as if I was given the runaround. Then they sent me a check for a buyout check for the service contract, so when it go bad again I have only 1100 hundred dollars to buy another refrigerator. I would love to write you a more detailed letter, but I think it would useless. Eleven hundred dollars is not enough money to buy another refrigerator or pay for my disappointment. Im retired on a fixed income. I will use the money to do the best I can to buy another one when this one go bad.

LG Front Load Dryer lint trap sticks up and catches clothes, twists, tears and rips them. The trap does not set down far enough and clothes get caught. We have lost numerous items over the past couple of years.

Choked by LG Side-By-Side (Model # LSXS26326S). I could have died. This product was defective and plastic from the ice maker got in my water. I was choked and my throat scratched by a piece of plastic that broke loose from the ice maker top cover. I do not recommend this product. There was a design change (i.e. material change) that was done in 2018 to the top cover. LG offered me $500 for my pain, suffering, and inconvenience, which was a slap in my face. I was finally provided a refund for the defective unit, but they did not provide any interest for the 2 months that it took them to give me a check. When they sent a company to pick up the defective unit almost $5,000 worth of damage was done to my home (i.e. new refrigerator was scratched, molding/trim damage, custom pre-hung door damaged and threshold broken), which has not been paid. LG said it is not their responsibility, but yet they sent the company to my home. I really appreciate Amazons customer service, because they treat their customers like they would treat themselves.

On October 21st, our LG Model LMXS30776S/00 Refrigerator that was less than 2 years old stopped working. When I called LG Consumer Relations at 800-243-000 they took down our information. They then discussed their LG Premium Care Service Plan with us and provided us two options to get our fridge fixed. Option # 1, $450, Option # 2 $350. Option # 1 covers you for 1 year and the Option # 2 is for 3 months. We go with Option # 2. It is supposed to cover the labor and because the compressor broke that is covered by warranty by LG for 10 years from date of purchase. They set us up with one service repair company in our city, then call us a few days later to say they assigned it to another service repair company in our city. Turns out the second one is the only authorized LG repair in our city. They schedule an appointment, the earliest date, November 14th.On 11/14 the owner comes out and says the compressor is broke and the seal system has been contaminated and he will need 6 parts to fix this. On 11/15 the repair place calls me and says the LG warranty department will not authorize the fridge to be fixed. They are going to get another repair place to come fix it. On 11/16 after not hearing from the warranty division of LG (which is outsourced), I call them. It took 34 minutes before someone answered. They explain to me and say the repair company told us they cannot fix the fridge. I say that is a total lie. The guy then paused. I said I have spoken with them multiple times and they told me you would not authorize them to repair it because you now do not want to pay the labor cost. So LG sells us on the warranty program, but then when they find out the labor cost almost 3 weeks later, they refuse to pay it and tell us we will reimburse the $350 to you.So not only did our less than 2 year old fridge break, they do not honor their warranty programs that they sell to the consumer. I was transferred back to LG Customer Care and waited on hold 45 minutes. I never spoke to anyone again. I tried calling on 11/17 and they say wait times are too long, call back. I then proceed to do a live chat. They push me back to their 800. Long story short, DO NOT buy LG. However, you have to be careful, because LG makes refrigerators for Kenmore and others that are sold in Home Depot, Lowes, and Sears to name a few.LG does not stand behind their products. One local repair place in my city said they dropped LG because LG did not honor the warranties. They said do not buy LG and Samsung Appliances. So our options are to buy a new fridge, or pay someone over $800 to repair our less than 2 year old LG refrigerator. So, we paid $2900 for the LG fridge and now it will cost an additional $800 to get it fixed or we have to spend in the $1,000s to get a new one. I have never in 40 + years experienced such bad customer service with a product. I will never buy anything that LG makes or has made for another company. They do not stand behind their products. Their customer care representatives are terrible. Thanks LG. You lost a customer and hope many more after they read this for life.

15 months old. Motherboard was replaced. The freezer went out once motherboard was replaced. In one week. Now I’m being told the coils and parts that hold the Freon has to be replaced and it will cost 300.00 in labor. I just paid 300.09 for the last part and they want me to pay 261.00 for labor of the last part. That’s Sears which is a whole story on it’s own. Don’t buy LG and don’t buy from Sears!!! EVER!!!

We purchased an LFX28979ST LG French Door Refrigerator 11/10/2012 from Home Depot. Wish we would have read these reviews. We contacted Home Depot shortly after we purchased the refrigerator to inform them that this refrigerator would be going into a custom cabinet and we could not get it to plum correctly into the cabinet. They tried to get someone to come out but we live in a rural community and no one would service us in our area. LG has since fixed this on the new refrigerators. Now, we have ice forming on the bottom of our freezer and water is coming out onto our floor. If we dont clean the ice out every 3 days, water goes onto our floor. This water has already ruined our custom cabinet because weve been gone away. We can not get any service from LG because we are in a rural area. We will NEVER BUY another LG product again!!

We purchased LG washer approximately two years ago thinking it was a great machine! Good name, great size, fairly good price... It turned out to be the worst purchase ever made. The machine is constantly off balance (even though it says true balance). A load that says 54 minutes takes over 2 hours and thats with many visits to the laundry room to fix it! Clothing is not clean, which after 2 hours there should be some sign that laundry is clean! I would NEVER recommend this washer to anyone! I am beyond frustrated with this appliance???

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

I have owned $2000.00 refrigerator for 4 months. It started making noise. Tech informs me that I own a LG made in Korea and it needs plastic fan parts replaced. I thought and was led to believe I was buying American Sears Kenmore, not a junk new word for Korean junk. This $2,000 was a sale price reduced from $3,600. Imagine how they do this junk, that’s how. Oh well, buyers beware. Read the inside and every tag on every item. I paid Lexus price for Kia quality.

WE bought LG washer and dryer after building our new home. First time I buy LG and last time. Not only did it smell which I could deal with it by leaving the door open. In December of 2014 it started shaking so bad when spinning. The repair man came and charged me $120.00. The shaking continued and when I called him back he said we had to replace the whole tub, springs___the guts of the machine. Really! For $780 plus dollars. He said after a few years the springs go from round to oval shape and it is a kit, thus the price to replace the whole thing. I said no thank you. I will use it until I cannot stand the shaking and will buy a different brand. This time a top loader. The last one I had last me 17 years and it was a different brand. So I am going back to that brand. After doing some research, I told the repair man I would post this review to tell other women to beware.

Within the warranty window, refrigerator ceased to work. LG set an appointment. That company called and changed appointment. Ok. Once I can manage. Same problem with fridge occurs, new appointment set, again company cancels and changes. In the interim, fridge stops working altogether. LG customer service takes the usual 10-12 minutes to answer and again long wait for appointment. Three days out! Company La Mesa Appliance, again cancels and changes appointment. LG provides no help or support.

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says thats the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, its pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldnt imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

Do not buy a washing machine from LG. You will regret it. I have seen nothing, but issues. After 2 years of owning one we started to have issues. 2 years! UE and OE messages would pop up and stop the cycle. Wasting tons of water and costing us a lot of time. Took me twice as long to wash things. I was able to make it work for about 2 years. Only washing things at night after work. Now the machine cant make it 5 mins without stopping the cycle. The LG site bounces you around and makes it very hard to try and request a repair. Their call line does the same thing. Came to this site and saw that many people have experienced the same issues. Very frustrating. I will never buy another LG product again.

Updated on 08/30/2019: The leaked water ruined the chill drawer electrics. it is not covered under warranty anymore. I did talk to LG and they agreed to send me a new face for the drawer. Then the tech tells they charge $300 to install it. With LG the hits just keep on coming. Since the tech left yesterday the fridge is at 45 degrees and the freezer is at 20 degrees F. Maybe it will get better later? Consumers deserve better than this.Original review: Bought this refrigerator June 14 2016. The compressor and other parts have been replaced twice. The last time was August 15 2019. Here it is August 19 2019 and it is 40 degrees in the freezer and 60 degrees in the fridge. Again we are waiting on the repairman. Have lost around 200 dollars worth of food each time. It is clearly time for them to replace this lemon with a new fridge but they probably will not. Maybe the third time is a charm but I am not betting a new purchase of groceries it like I did last week. If you bought an LG fridge best of luck to you.

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years. LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LGs customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Lets show LG that they cannot continue to make bad products and not stand behind them!

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

LG Ref. Model LSC27950ST/704KRLRO1552 - Purchased this side by side in 2007. Since that time we have had the ice dispensing mechanism repaired 5 times, the ice maker replaced twice. The big issue is the solenoid that opens the trap ice dispensing flap burns out and seizes. When this occurs the light that is in the dispensing window continues to blink... Glad we have extended warranty... Never will we buy a LG product... Life has not been good with this product!!

Bought a LG Dishwasher, LG Fridge, and LG range. All look very smart! Dishwasher ran for 6 months, then noise started. Engine issues. Fixed on warranty. Broke again. Advised to replace unit after it failed again after warranty. Fridge plastic rakes broke. Replaced on warranty. Cheaply made poor design. Broke again after warranty. Last night the light/control unit caught fire and melted the inside top of unit. Temp was very hot and filled with smoke. Found out from former service company that there is a call back due to fire hazard. They service all major appliances. They will not service LG. Called LG. They did not offer much until I raised the service bulletin. Range: electronic board fried and was replaced on warranty. Now off warranty, two elements are burned out. Called LG and asked for parts. Refused. They will send a repairman?

On 9/15/16 a repairman came out to check my refrigerator and told me it was my compressor. Was gone to put the order in. (9/16/16)... Short story long process. On 9/29/16 repairman stated part was ship... Never heard from repairman. I call LG. Keep you on hold for 10-15 mins. Then they tell me my claim is being review. It will take 5-7 days. It was submitted on the 28th. But the repairman said it was ship on the 29th. Whos lying or they working together. 10/7/16... Call today. Check on the status of my claim. Waiting on the other 15mins. Came back on the phone to tell me they reject my review because they ship the compressor. I ask him if know they ship my compressor why was it in review. He said he didnt know. As of today still no compressor and we living out of a lil small office refrigerator and a cooler for ice. Something gotta been done with LG. With all these complaints somebody help us!!!

Our $3,500+ super capacity LG refrigerator stopped cooling at the 6 year mark. Several repair attempts have been made in the past month under warranty and at least $2100 in food has spoiled. Weve also spent $370 on floor repairs from water damage leaking from the fridge after the second repair attempt. My fiance and I have been tirelessly working the frontlines 6-7 days a week taking direct care of critically ill COVID patients at hospitals with little time to grocery shop (or sleep) since this pandemic started.For a month now, my family has been eating from our hospitals vending machines or relying on fast food delivery service which has drained our accounts. LGs policy states a maximum of $300 food reimbursement and if our unit is deemed unrepairable even under warranty, we have no option but to pay for junk hauling. After purchasing several high end appliances from LG, this is a huge slap in our faces.

Bought a LG washer. It leaked. I have 2 different warranties. One with LG and one with Leons. Nobody wants to replace this machine. It is not even a year old. My insurance company has even said not my fault and paid me for floor damages to the amount of $8314.48 plus my $1,000 deductible. But I still have a broken machine. Never buy LG or shop at Leons furniture. Their warranty cost me an extra $199.95 on top of the machines cost. Tell me what good is warranty if nobody stands by it.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

Bought LG dish washer Oct 2018. 6 months in, it would not power on. After a month, repair was completed... that night it flooded my kitchen. That was Five (5) months ago. Since then they made a repair for the leak (I waited 2 1/2 months for the 3 parts) but repair did not work. Once again the dishwasher flooded my kitchen. I have been without a dishwasher going on 5 months now. Have been unable to get a straight answer from LG. I understand appliances might have problems —what I don’t understand is LG’s absolutely horrible customer service. They are rude, don’t give you straight answers, say they are going to call back and don’t. One rep told me they don’t replace a unit just because it happens to be a lemon! Do yourself a favor —- stay away from anything LG!

My 2-door side by side refrigerator is only 4 years old. The inside back has hairline cracks all over it from top to bottom. The plastic handles and door shelves are all broken and duct taped. I called and text them and all they say is how I can purchase new ones. That will never happen. I will never purchase LG again. Its not like my husband and myself ever abused it and we are the only 2 people that have ever touched it.

I purchased my LG refrigerator in 09/29/2015. After 4 years of service it suddenly stopped working. I had not heard of the problems til this moment. Looking at everything on the internet I wonder if I shouldnt just buy a different refrigerator. We have had a tech here and he is ordering a new compressor for our frig. We lost all or most of the food plus we had to purchase a small freezer to keep food in so we werent running out with our concerns about COVID. I had bought an extended warranty at the time of purchase because the fridge. Was only fully covered for 1 year. Now I understand LG has revised it to cover 5 years so I spent that money for nothing. We are retired and so our money is tight and every cost affects the budget. We havent had a refrigerator for just about a week and now I am thinking about buying a small one for my garage just to keep cold drinks and condiments. With the freezer and small fridge Ill have spent 400.00 dollars and I now I think the money would have been better spent buying a different brand. I havent had to deal with LG in any of this with my extended warranty and with other complaints not sure I want to. If you are reading these post stay away from LG refrigerator until they prove they have fixed these problems. They had to settle a class action lawsuit in 2014 and now are back in court as of 2019 with the same problem and new complaints. This means that LG has had an ongoing problem without resolution for over ten years and are willing to continue to sell these products. If this were a car company they would be forced to make a recall.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

I had my LG microwave for three years or so and my wife was cleaning it gently with Windex (to get the grease off of it since it was also a range hood), when it stopped working completely. Be aware, LG and other uncool companies are making products that cannot be cleaned. Its sort of like buying a car that cant be waxed. It pretty much makes you never want to give their lousy company a dime again. I then bought a touch strip from an appliance repair site for cheap and repaired it myself. We now keep it in the garage (its huge!), but at least we didnt lose the whole $1000 investment. There are videos on YouTube that will help you do that. However, my main point is that you should never buy LG products. I know I never will again. I wont even buy parts from them. Thats what they want you to do!

LG wt5480cw top load washer - We bought what we thought large cap. top load not cheap washer. We have had it for a year and cannot wash hardly any load-large bedding or just towels without it having a balance problem and it stopping and refilling and trying again. The loads can take several hours if you do not stand there and keep trying to re-shift clothes. We have an extended warranty which we are sorry to have as we are close to accepting our loss and getting a standard machine as our old Kenmore never had this problem for 15 yrs. What can we do?

I have a refrigerator LG Model LFX31925ST, acquired in 2011 for about $3000. I never write negative reviews. I expect that from time to time products will eventually fail. That said, its very disappointing when folks spend $3000 for a Refrigerator only to have it fail numerous times. Every time we have to wait for 2 weeks to get a technician to come diagnose the problem, order parts, wait another week or so to come back replace the parts, then 2 weeks later another part fails, wait another 2 weeks for another repair person to show up and so forth. LG knows this, in fact they have known this for years. Maybe they should invest in hiring more repair people, redesign their product and only sell it when its ready to be put out to the consumer. I have a 22 year old GE refrigerator in my garage as a backup. Sadly to say I have used it more in the past 3 months than my 6 year old LG that I spent $3000 on. The latest problem that I have is that the refrigerator does not cool down below 62 degrees F. The freezer is working, had the compressor replaced 6 weeks ago. I expect as most consumers do, that when we spend this kind of money for a product that it would be fixed in a reasonable amount of time. 2 weeks to a month to get a repair person and the repair done is not acceptable. Until LG addresses these issues I have to give them a failing grade, both to the reliability of their product and their lack of response to the consumer when we need it.

Our fridge has the freezer on the bottom. It saves my back not to have to bend down to look in the fridge! We also like that it’s small and compact and doesn’t take up much space. The three shelves in the main body of the fridge serve us very well. And the shelves in the door are varying sizes and are all removable for cleaning!