We purchased an LG refrigerator with ice maker about 4 years ago. We have had several issues with this unit because the ice maker would continually overfill and flood the back of the unit. We have had numerous issues with flooding and ice all over the floor and with the unit not keeping food cold enough. We contacted LG for service, only to realize that it would take two weeks to install a new compressor and worrying if that would hold. I had just purchased food from BJs and lost over $200.00 in food. Not willing to re-experience this again, we ran out to Lowes and purchased a Samsung refrigerator which will be delivered tomorrow. I will never buy another LG product again. Made in Korea, and you must wait to replace parts.

First time I have ever felt compelled to write a review but after reading through so many here and having the worst experience Ive ever had with a Customer Service group I really need to. For the reviewer who said they took a day off to be home for a confirmed (via email) service appointment that was a no-show cancellation because LG never actually had a repair person confirmed - the exact same thing happened to me two weeks ago today... I even called that morning 3 hours into my 4 hour window to verify and was told someone was en route only to find out when I called 90 minutes later I was only then told that the appointment was canceled. I later spoke with the repair facility and they told me they had declined the job because they didnt have availability!Seems Im luckier than most that my LG fridge has gone 8 years without incident. 16 days ago my wife opened it in the morning and it was totally dead. No lights, no compressor, just no power. The outlet tested fine but the lack of lights pointed to it being electrical. I called the toll free number for LG on the inside of fridge and the person seemed helpful enough; Said it probably needed a new motherboard, but because it was out of warranty he would need my credit card details and for $361 we could get this fixed. Thats cheaper than a new fridge so I gave him what I needed and they were certainly very expedient in putting the charge on my credit card! I started to look around on the internet to see if any other reports of this issue and if the fridge could in fact be saved and learned that this whole issue likely stemmed from a small, blown 15 amp fuse... A part that LG soldered into the motherboard rather than put in a easily bracket for easy replacement that could be purchased for about 25 cents.After the no-show appointment, LG Customer Service said they would give the job to another repair facility. They put me on hold, came back a few minutes later and told me they had left them a voicemail and they gave me the phone number and told me that I was free to reach out to them too. I phoned, and left a voicemail around midday that Friday and never received a callback. Over the weekend I phoned and left another voicemail to give them my cell # as well as Id be back at work on Monday and that would be the best number to reach me. By midday on Monday I still had not gotten a call. I did call the number through from the email confirmation the previous week and got a speaking person who gave me the true story on the canceled appointment and told me they could see me on Wednesday afternoon. Confirmed it with them and asked them to contact LG and that I would do the same to let them know that their other company doesnt appear to exist and they need to reassign it to the original technician they schedule. I called LG and was on the phone on hold for most of the time for almost an hour. After an hour and 20 minutes I was disconnected and nobody called me back (all this time Im at work and doing LGs work for them!). I called LG back on my way home and the told me all was good to go.Repairman comes on Wednesday (approximately 1 week since no fridge/contacting LG) after I take a half day to be home and the diagnosis is a blown fuse. Great, but despite it being known from the onset that the motherboard needs to be replaced he doesnt have the part, but they do have 2 in their warehouse and will work with the warranty company on the formalities to try and replace by Friday. No appointment gets made, Repair Service says theyre waiting on LG to approve. I call LG and they tell me another Department cant make the appointment as the Repair Services schedule isnt available online. I call the Repair Service and they tell me nonsense, theyre getting scheduling confirmations from them right now. I call LG back, they tell me theyre now waiting on the Claims Department to approve the part, a process that can take up to 3 business days (this despite charging me almost $400 to replace the part over a week ago).Monday this week comes and I have no phone call, and no appointment. I call LG back and again more being put on hold but now the explanation is were waiting on the part to come in. They couldnt answer me when their Claims Dept approved this so we arrived to this step, nor why we couldnt have had the repair facility (a LG contracted provider!) use one of theirs. They have in stock but Im starting to feel this whole thing is shady. They told me refrigerator repairs are given priority status (a joke!) and that my simple repair was being given a priority to be remedied this week.I called LG back 2 days later (Wednesday, 2 weeks of no fridge and first contact with LG) having not heard back from them and was told that the system shows that I was told that I would be contacted by Friday at the latest if the part had not arrived. I lost my patience at that point and told them I was not told the part coming in would take a full week and that I was instead told that my repair would be a priority to be completed this week and how could we be waiting on a part we knew it needed from the onset, that is readily available to purchase online at a fraction of what Im being charged, and that their repair service was in possession of 2 of them. I told them that rather than trying to bilk a few extra dollars of profit on this 5 minute repair job by using the cheapest available board they can assign in their system they really need to make this a customer resolution case as its been 2 weeks and I need to speak with someone who can look at this absurd situation and make an actual decision to get it fixed. They tell me they will try to forward me to a supervisor to see if they can help. After 10+ minutes on hold the person I was speaking with comes back online and tells me the repair appointment has been made for between 8 AM and 12 PM tomorrow. I thought someone in charge realized and was acting in customer-retention mode until they told me it was not the repairman who had seen me a week ago that would be coming but the one who never returned my 2 voicemails. I asked to confirm for certain hes bringing the board and fully prepared for the appointment to make the repair and am told is the case.I take another half day from work, and the repairman shows up early and when I let him in my house I half-jokingly say to him, Please tell me you have the board and he looks at me with no clue and says he didnt bring anything, the work-order he got only said LG Refrigerator - not cooling. Hes almost as angry as I am that he wasnt told the fridge was totally dead of electric and that another technician had already been here and made the diagnosis. I felt bad for him as he came from a good distance away in the teeth of rush hour having been told to make my call a priority but a total waste of his time and mine. At this point I called LG and just lost it with them and essentially told them their Out of Warranty purchase had to be some kind of scam bordering on criminality as there is no way a real business enterprise could be this incompetent! I was told my account was being escalated to their real Resolution people (i.e. the ones tasked with explaining the inexcusable) and it would take 24 to 48 business hours for one of them to contact me and no doubt the buffer is in hopes that Im much calmer.I have a family of 4 thats been living out of a cooler on my kitchen floor the last 16 days and running out every other night for a new 16 LBS bag of ice. I had to invest in a chest freezer for my garage so that we had some kind of food for my kids on-hand. Ive burned 2 full days off from work and have easily spent more than 3 hours on the phone during business hours on hold with LG. And my fridge is still not fixed, and no appointment in sight for someone to come here and essentially unplug 5 little plugs and then plug the 5 little plugs into the new board. And they charged me almost $400 for this level of service when I could have gotten a new board for $120 and done this myself.I think LG right now on the service front is trying to milk the last nickel of profit on these out of warranty purchases on the assumption it will be the last nickel they see from these customers. Perhaps a self-fulfilling prophecy experiences like this will make a reality. Maybe the US market isnt working out for LG Appliance as it doesnt seem like their heart is in it for the long-haul.

LG direct drive top load - This machine makes me wish I bought the $300 basic Whirlpool. Every load gets UE code. It’s loud. Uses a lot of water. Ends up taking all day to get laundry done. Is it even worth fixing the constant unbalancing?

Purchased 11/2014. I had three repair calls with one replacing a motor. Energy efficient, its not. More money spent on detergents, water electricity and the guilt of wearing half clean clothes to my satisfaction. Looking for new washer.

I purchased a LG Counter Measured Stainless Steel Refrigerator on August 2014 from Home Depot. Into 10 months of having this product (June 2015), I found a large amount of icing behind the produce draw and I could barely open the draw. Apparently the compressor was going and needed to be replaced. LG came out and promptly fixed the problem. They replaced the two boards - internally and externally at no cost to me.Then around early August 2015, I found several rust marks on the right and bottom drawers of the refrigerator. I promptly called LG especially since I had not owned the refrigerator an entire year. They asked me to upload pictures and the representative stated she would present this to senior management to see what they could do to remedy this. She called back the next day and said senior management felt that the damage was caused by me in some way. I told them that I had purchased a dishwasher and a range at the same time, clean them with the same stainless steel product, and the items did not have rust marks. They said that their decision was final.Surprisingly I received a call in late October 2015 from LG inquiring about the rust spots complaint on the fridge. I explained that there were actually additionally rust spots appearing every day and that I was very unhappy with this situation. He sent an LG service person to view the rust spots and take pictures as well. The service man called the warehouse to immediately order me the right and bottom freezer doors and to have them installed the following day. At this point, I am a little concerned that the new doors will have the same problem and if it happens again, will they cover the damage? I have purchased many products from LG and was generally very happy with the products and service.

We have had our LG French door refrigerator for 5 years. We paid $2,000 plus for it. It is now useless. We cannot get anyone to work on it. All the appliance repair places say they will not work on them. The companies LG recommended cant buy parts because their account is on hold. Got a repair estimate today for $1,200 and he said we had to buy the parts ourselves. LG will not sell us parts. We still had to pay for the service call. We have lost most of the food in our refrigerator over the last 2 days. Please do not buy LG.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

We bought our LG 4 years ago at Best Buy. We have always bought Whirlpool refrigerators in the past and they all worked well for TEN years or more. This LG is a piece of junk!!!! During the first couple of years, we had to have a repairman out twice for the icemaker. The second time, they had to order a replacement part for the motherboard. About a month ago, the refrigerator-part stopped cooling. We called the only qualified repair shop in the area and were told that it would be a week before they could get to us. For some unknown reason, it started cooling several days later so I cancelled the appointment. It cooled for several weeks and then stopped again. Now, both the refrigerator and the freezer have stopped. We have called the repair shop again and must wait 5 days for them to come and they will probably have to order parts. So, we have no idea when it will be fixed. If I could afford to throw it out the door, I would. I will NEVER, NEVER buy another LG refrigerator.

We spent almost $5,000 on the top of the line refrigerator. We lost power and it shut off. When power was restored, the lights went on and not getting cold again. We contacted LG and they scheduled an appointment. NOBODY showed for the appointment or reached out to us to cancel and reschedule the service. We have spoken to several people from LG and they have no clue what they are doing. As recently as last Friday, I spoke to Tony from the executives office in Philippines. He stated someone would contact me from both service and CEO’s office ASAP. It is been 3 days not a single call. Clearly, LG DOES NOT care about their customers. Stay far away.

Our LG refrigerator is only 18 months old and has broken down three times. The first time, LG repaired within the first year. Second time occurred three weeks ago. The warranty company contracted a local appliance repair company to come out. They came out and diagnosed the issue, then said they needed to order a new compressor and should take three to five days. On day three, I call the company to find out status of compressor. They indicate it had not yet arrived. I call every day after that for another week and could not get anyone to answer the phone. My wife and I are both professionals and do not have time to deal with a fridge company. On day eleven or so, I file a complaint on Better Business Bureau website. Less than twenty minutes later, I get a call. Company comes out to install the new compressor a day later. Repair guy says it is fixed and leaves. Later that day, I again noticed the fridge was not working. Fridge is still broken!!! Now another lost work day and more time on the phone and internet wasting my time dealing with a terrible LG Product! There has to be legal recourse with so many complaints. I bet the majority of us have the same model. LG needs to be held accountable for selling a $2500 piece of junk!

We own a lot of LG products so when we were in the market for a new stove, we went straight to the LG section. Well my burner on my range wont turn off. I called LG and they told me my model was on recall and they were aware of the problem. The tech came out and said he had to order the part. Then after spending way too much time on hold (One guy didnt even put me on hold, he put me on mute for 20 minutes!!!), they told me my range was not on the recall list!!! So I would be responsible for the parts and labor!! I then spoke to the supervisor who basically told me there was nothing she could do. So what am I supposed to do with this defected stove... leave the burner on and burn down my house? Not only that the number they gave me for the tech was no longer in service, I had to Google the company myself and provided LG with the correct number... For that alone they should fix my stove! So I will be contacting the better business bureau ...Heres the real kicker, Im hosting Thanksgiving dinner at my house!!! LG stands for Lousy Grinches! They stole my Thanksgiving. Maybe Santa will bring me a real stove... by Maytag.

I purchased an LG French door refrigerator/freezer a year and a half ago and the compressor already went. I have a warranty and it took 3 days for a repair service to come out and tell me he doesnt know how long it will take to order the part and be back to repair it. Meanwhile I have no refrigerator and all my food spoiled. LG service reps have NO CLUE what they are talking you through on the phone and no help in regards to being reimbursed for loss of food! In OTHER WORDS DO NOT BUY LG PRODUCTS because their customer service and repair turn around time SUCKS!!!

I owned a LG top washer for a little more than two years. I had the agitator fixed the first year and it broke again the second year. When the technician fixed it, he said LG knew about the problem and it was re-engineered. It broke again. LG would not stand behind their product for replacement. Why buy an LG when you need it fixed every year? Their customer service told me it would have to break in 90 days for replacement. So if I need an annual fix it is my problem, since it did not happen in 90 days.

I bought an LG fridge (LSC27914ST/00) at Sears. Just after the warranty expired (one year after purchase), the ice-maker started dumping the ice tray to the box and then pouring the water straight to the box and then to the kitchens floor. Of course, the water situation repeats until somebody realizes and turns the ice-maker off. For the first two or three months, just putting back on position the tray was enough for a couple of weeks of good performance. Now, it is enough only for a couple of ice-making cycles. Never in my life will I buy an LG appliance.

I have only had my over the stove microwave for a little over a year (model # LG - LMV2031ST). It stopped working. I am very surprised. I spent time researching it and expected to have it last longer than a year. My previous one lasted 11 years. It was from a different company. The warranty has conveniently expired. I now have to spend precious funds for repairs or to purchase another one. I am on a fixed income and would never consider buying another LG product.

I agree with what everyone has to say about these new washing machines. I bought the LG 1101 washer 2 years ago. Chose this model as consumer reports gave it a raving review. After doing a couple loads I felt that the machine wasnt washing the clothes very well - white streaks on dark clothing, dry spots on clothes, not smelling clean at all so I would watch how much water would go into a load - not much! I pulled out a grey dress shirt after a full wash cycle & could see that it was completely dry in certain areas! I called LG & asked them if they were the right people to call or should I have called Sears (where I purchased it). Of course they said I made the right call as they would send a repairman out & because I had the machine for only 2 weeks. I should have called Sears because then I could have returned the machine!Anyways repairman said that the machine is doing what its suppose to do - senses load & puts water accordingly. I showed him a picture of the shirt & he said he understood. He has heard the complaint many times. He said to get around the not enough water issue was to open up washer so it thinks youre adding more clothes so then it will add more water. What a waste of time having this machine is! I have been doing this with every wash load but sometimes I forget because I dont have time to wait for it to start filling. I now put about a bucket full of water (about 10 litres) into the machine after putting the clothes in & then start up the machine. Pretty pathetic that I have to do this to a brand new machine. I absolutely hate my new LG washing machine. Wish I had never purchased it. Its really too bad as I was so excited about getting it as I had never owned a new washing machine before.

When I first got my LG washing machine in two thousand and 10 all seem to work well, and then all of a sudden on certain items of clothing it leaves oil stains on the clothes. I just write a review showing that someone else had the exact same problem, with no luck in getting a response. I guess its time to buy a new machine.

I just bought a pair and am still in the process of evaluating them. The styles are nice. I just think they are pricey. I also understand that the way they are manufactured or because they are front loaders, people complain about smell in the rubber and suggest they be left opened after each wash. No one like to the their washers with their doors opened.

Disappointed in 12 month old refrigerator. Lost all our food on Sept 3. Fridge was reset and lost everything again today September 23. Junk!!! Looks good but not reliable. 20 year old fridge in garage runs perfect. Tech support helpful. Coming tomorrow to look at it but parts ordered after that and in meantime no functional refrigerator. And lost my food twice!

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

We purchased LG french door refrigerator LFXS29626W from Home Depot on 11/17/15 for over $2000. We loved the refrigerator until 9/14/18 when we discovered the refrigerator was not cooling, the ice maker not working, the freezer not working, and food in the freezer thawed. My husband spent many hours on the phone, only to find nobody willing to service LG refrigerators. Upon reviewing the horror stories experienced by very, very many other owners of LG refrigerators, we decided to simply cut our losses and purchased a new Kitchen Aid refrigerator from a local family owned store. Our over $2000, less than 3 year old LG refrigerator will be going to the recycler.It is most disappointing to see LG show such lack respect for their customers who have spent their hard earned money on this product. It seems apparent from all the reviews that LG has known for sometime that their product was defective, but where is their effort for correction. We will not ever purchase another LG product again and have advised everyone we know of our experience.

I bought the whole LG kitchen appliances set for my $20000 new remodeled kitchen 11/2018. By 9/2019, 10 months later, my stovetop looked white from decoloration. I called, they send someone and at 10 months, they called it wear and tear, say WHAT?. My last stove last me 12 yrs and still had a perfect black top. Under warranty, they did not change it. So I ended with a brand new kitchen and all discolored new stove. On 03/2020, 16 months from purchased, the double top burner stopped working and now I am going to have to pay for the repair of the burner, either keep my cooktop all whitish or replace it on 18 months $800 new!!!! LG range. I might just have to kicked it to the curb, count my losses, cry a little and buy AMERICAN. Customer services just keep saying I didnt buy the 5 year warranty. Im very disappointed and I see no end to this.

My 14 month old 26 cu foot LG refrigerator completely died on 4/19. LG ONLY allows their service companies and THEIR parts for repair. 1st attempt at repair did not work. Now they tell me it will be 5/15 to get the needed part and sorry for my inconvenience. I spent the last 3 days on the phone with management and although I have been told theyd replace the unit, they have not. I have been told 3 times now that Id get a call back within 24 hrs and never have. They are totally giving me the runaround and flat out lies.I have been without a fridge for 14 days now... with several children. No milk, no cheese, etc. It is a nightmare. If I had known the horrible customer service issues, Id have just gone out and bought a different brand fridge weeks ago. I guess Im a sucker for believing that the company might actually want to provide a satisfactory customer experience. Not being on hold for 45 min while a recording repeatedly chimes your time is valuable to us.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

LG dishwasher is pretty easy to understand the settings. I have had it for over two years. Its stainless steel inside and outside. I feel the stainless steel interior is easy to clean and maintain. It has an energy saving feature which I often use. It also gives you a signal when the rinse aid is low.

Ive had our LG machine about 10+ years now and have NEVER had any problems with it - my clothes come out fresh and clean. The best machine Ive ever had (and Im 90 years old!!). Very easy to load and unload. I do rugs and other heavy items - great!

I received this machine (LG washing machine WM3670HA) in January of 2017, in January of 2018 there was a problem with the motor that drains the machine, the machine would no longer work. I contacted the company, their customer support people really cannot help you and you go in circles with them. Appliance service companies do not want to do LG warranty work. It is February and I still have not had my machine serviced. I have never had a washing machine not work, especially a very expensive machine that I have had for just under a year. I have usually had Kenmore machines in the past and they have worked for many a year. I should not have bought a different brand and definitely should not have bought an LG.

We bought a LG French door/with window 8 months ago and refrigerator fan stopped working. We have called and called LG repair line and was told a technician would be out soon, it’s been over 3 weeks now and still NO technician. We are a family of 7. That’s 5 kids under the age of 13.. I am so SORRY I wasted my money on LG.

I selected an LG based on 1) the general rating of various sites and 2) my sons personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

I had to get this microwave because it was the only silver microwave of its size for my mini kitchen. I read reviews before I purchased that said it was an average microwave. That is exactly what it is. Its very loud and has very basic features but it matches my kitchen and looks good.

DONT BUY LG PRODUCTS! THEY CANT BE FIXED... Our 5 year old LG washer conveniently stopped working only 2 months after the factory warranty expired. How did this highly tech washer with cell phone connection (pic) with LG FAIL right after the warranty ended? We called the Authorized LG REPAIR company to fix it and after 4 months and 5 visits, the Authorized LG repair company using the built-in high tech cell phone support (pic), could not fix this washer... And it cost us over $400. in non-warranty parts (pic) and service. Our LG washer still does not work and LG support has NO SOLUTION to the problem. As a less than generous offer, LG Corporation has offered us only a 15% rebate on another LG washer purchase. NO THANK YOU!! DONT BUY LG PRODUCTS! THEY CANT BE FIXED!

4 yr old LG Front loader washing machine... nothing but problems! Kept getting UE code (unbalanced). Called tech and he changed tub seal. Worked for 2 mos and now I have been getting another code saying a spin/drain issue!! Cant put any towels in, not 6, not, 5, 4, 3, or even 2!! My towels are now being held hostage in the washer full of water and locked in!! This washer is a piece of crap and LG sucks! Never going to buy another LG product AGAIN!! Going to look at new washers this week and running from LG!! LG, you suck and need new engineers!!!

I purchased 3 LG appliances, and for all 3 appliances I have had problems with them almost from the start. The Icemaker does not work and drawers falling apart. The Stove, every time I use the self clean option the stove top or the oven will not work and I have to call a repair man. The Microwave oven, the numbers 1 & 2 do not work. These products are now 5 years old. The refrigerator was purchased to replace a 15 year old GE side by side that I now use in my garage for extra refrigerator space that still makes ice and all drawers are still intact.

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

I love this LG refrigerator. It has side by side doors with a split refrigerator door that opens too so you can put milk add small things so you dont have to open the full door. It has ice maker and water on the freezer side. I dont like the manufacturers that put freezers on the bottom. I also have a 5 burner gas range. Love it.

We purchased an LG WT4970CW washing machine in August 2014 from Best Buy. Shortly after using it, I noticed some of laundry would be dry on top, especially sheets. Sheets would be pulled tightly across top of drum and be completely dry - obviously were not touched by water and detergent. Then, on subsequent loads, the machine kept giving error message: UE which means the load is out of balance. Machine shuts off in middle of cycle and you have to open the lid, pull the laundry out and rearrange it, close lid and machine turns on again. However, during one load, this happened up to six times and it took me four hours to complete one load of laundry. I dont stand by the machine while it is doing its job, so when I would expect the laundry to be done, I would go to my basement only to see the UE displayed which meant it wasnt finished.I had a repair person come to my home last week (10/2018). He called and spoke with an LG technical support person. He explained the problem and was told I was doing the laundry incorrectly. The LG agent told him I have to wash only like items at one time. In other words, if I have a load of jeans, tee shirts, polo shirts, mens underwear, socks, I need to sort the clothes and wash the jeans separate from the shirts, separate from the underwear and socks!!! The machine goes out of balance almost every time I wash two bath towels, one hand towel, and one washcloth along with a nightgown and some underwear. The LG agent said I should only be washing towels (up to six bath towels) at one time and nothing else. This is not how REALITY works! It would take me a full day to do the equivalent of two loads of laundry. It would also defeat the purpose of the water-conserving feature of these new machines. I would need to do six tiny loads of laundry in place of my normal two loads. Also, I do not have enough clothing to wait until I have a full load of just underwear so it is a normal-sized load. I dont even have enough pants and shirts to wait until I have a full load of just pants to wash. This machine is only 4-1/2 years old and I have to replace it. I also bought the extended warranty, but was only offered a one-year extension for parts only. Of course, the warranty expired in August 2016.The repair person said there were no parts to replace or would make sense to replace, because the cost of the repair would be almost the cost of a new machine with no guarantee it would fix the problem. He told me my complaints are very common complaints he has heard over and over from his customers regarding their LG machines. The repairperson highly recommended I buy a Speed Queen TR7000 which works almost the same way my 35-year-old Maytag washer worked and it comes with a seven-year materials and labor warranty. Cant wait to give the LG machine the heave-ho and get the Speed Queen machine! I will never buy ANY LG product as long as I live.

We purchased the LG1443KDS at the end of 2011. The machine vibrated so badly it would travel the length of the utility floor and destroyed the large rubber drum seal. The repair technician advised the retailer to replace the machine, that was subsequently done. The replacement washing machine has displayed the same characteristics on a number of occasions other than destroying the drum seal. The noise from this appliance is on a par to pneumatic drill being used indoors, and could quite easily injure a small child or animal when the violent motions take place, lifting it clear of where it is situated.We also contacted LG directly regarding our concerns, but were merely brushed off. Absolutely no interest in their customers or appliance aftercare. This washing machine was extremely expensive, but is the worst appliance we have ever owned. This is the first ever LG appliance and is DEFINITELY our last. Purchase junk from this manufacturer at your peril.

I absolutely loves the ice maker and how the freezer gets really cold. Also its very spacious and has lots of different compartments to put smaller things in. Compared to all the other name brands I had, I loved LG the most. I had it for almost 4 years now and it hasnt let me down yet.. I love all LG products. They last a very long time. As I said earlier they are very spacious and I love that because I can buy everything instead of going back and forth to the store..

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

This has got to be the worse washer I have ever used. IF it completes a cycle, it may take 2 hours or more. This happens only occasionally as the machine usually errors out. We have replaced every part imaginable and still have a hunk of junk. Will never buy another LG product.

Our LG clothes washer is consistently - awful! Clothes come out ‘stiff and unwashed. For example, a folded handkerchief comes out of the wash still perfectly folded. Terrycloth towels come out stiff and scratchy instead of soft and relatively fluffy. Most of the time, some parts of a pair of pants, for example, are not even wet when the wash is done. The problem, I think, is lack of water. It is impossible to get enough water into the (front-loading) machine to properly wash clothes - even when the extra water option is used. Way back when I lived in military barracks and used front-loading washing machines, the water level was generally a third to half way up the front window. Not so with this LG machine. I really regret buying it.

We bought a LG manufactured french door refrigerator from Sears in July of 2015 and it failed July 2020. Beautiful fridge to look at, but thats it. Firstly the freezer can no longer keep ice cream and certain other products. Secondly, the slim-line ice maker located in the door will not dump the ice in the container. Thirdly, the mullion (between the french doors) will not operate properly. The Sears technician came today found that the COMPRESSOR is failing and the BOARD is no good. To replace both will cost me about $900. He said LG is aware of these COMPRESSORS failing and that there is a class-action lawsuit against LG. My previous Sears refrigerator (manufactured by Whirlpool) lasted over 20 years. I have a number of LG products in my home, a television which works fine, two computer monitors which work fine, three window air conditioning units (two 8000 btu units and one 18,000 btu unit purchased in 2007). The COMPRESSOR on the 18,000 btu unit has been out for the last 7 years. I will no longer buy LG products.

We bought this refrigerator in 2016. It was between this and the Samsung. I liked the looks of this one and it has a great reputation. I did not like the 3 small vegetable drawers, but thought it was minor and I would get used to it. I still do not like them. Celery doesnt fit unless cut. The only really good place to store big milk jugs is in the door which is supposed to be the worst spot to store milk. Other locations would make accessing all corners awkward. But these are minor compared to the real problem. The refrigerator stopped cooling about 4 months ago. The repairman said LG was aware that the coils had been made with inferior material so replaced it for free. (Should have been recalled before I lost all the food in my freezer and refrigerator). Since, the parts were replaced the unit has been extremely noisy. I can hear the high pitched noise upstairs from the kitchen. I called the service guy to come out again. $175.00 later I was told that it is a more powerful compressor and nothing can be done about it. I may have to get rid of it because it is driving us all nuts! Its unacceptable. Refrigerators are expensive! If this is the best LG can do, I dont want anything to do with their products!

After buying a new LG front load washer from Home Depot it started having an extreme vibration issue. We have been calling, no less than 30 times over the course of 3 months. They have not been able to provide a service person to repair it. As of today I was hung up on twice, an told that since the machine is now out of warranty to call Home Depot. Really, we spend 3 months working with you, providing you with a service provider in our area and now this. Never again will I buy anything with the LG name attached to it. I spoke to Sherry and Jessica in the executive services dept, very rude, one actually hung up on.

Bought an LG LFXS29766S in January 2015. Three weeks ago the temperature in both the refrigerator and freezer sections started going up. Called LG and was told that the ten year warranty on the linear compressor covered parts only and that if I used a non-certified repair service that they would have problems obtaining parts. Agreed to have LG service the refrigerator and they came out about four days later. Was told that the compressor had failed (big surprise, do you think). Compressor was not available so had to wait a week for part to arrive and have it installed. Two days later temperature started going up again and LG technician came back and fixed it again. Total cost $412. Crossing my fingers it holds up long enough to try to get rid of it.

We purchased a fridge from future shop in Dec. Deli drawer did not close properly. Technician sent to our house small adjustment made - within 2 days problem was back. Technician returned, could not fix but broke full panel of glass in the fridge. So now drawer does not close properly and there is no shelf. Apparently parts were ordered. Called LG to discuss replacing unit, got escalated to an idiot name Garret who was useless and would not give his managers name. Apparently his name is Kuzi. He does not have a last name or a phone number - its all confidential - not really sure what LG is paying him for if he is the escalation they have for customers. Worst I have ever dealt with. Please do not buy their product.

Typically a fan for LG products but not loving my new washing machine. The machine works well but is difficult to clean the bulky rubber bumper/drain/filter AND the machine retains a foul/mildew like odor.

It took almost a month to finally get LG to respond. First call they needed proof of purchase sent to them (strange, since they already knew my model and date of purchase while on the phone!!). They said once received, a manager would review to determine if they would extend the warranty, which would allow for the top to be replaced. No call back. Called again a week later--same story, but never a call back. Called again a week later, and demanded to get this resolved. After waiting for 40 minutes on hold, it was denied. I said that was not acceptable as this is common complaint about this washer, etc. I demanded to talk to a supervisor. After about another 20-25 minutes, a supervisor approved the warranty extension, and scheduled a service call to replace the top. A new top is being shipped in time for the service call. Hopefully the replacement top has been redesigned around the bleach cup!!To those of you who said they denied your claim, do not give up! Demand to talk to a higher up person! I also told them I would be going to Home Depot to complain and every time I was there I would drop a picture of the rusted washer into every LG washer on display!

My 35 month-old LG fridge model LFC22770SW compressor has failed and apparently an LG compressor certified technician must do the repair - but there isnt one in the whole Toronto/GTA!! LG keeps having me call service centres that dont come to my area...looks like I am one of many (who will never buy another LG product and will pass this on). Four days now...

The motor has stopped working on my dishwasher and it is within the 10 year motor warranty. LG says they will replace the motor, however I need to pay $180 for a service tech to install the new motor. They say the motor itself is free, I just need to pay labor. I told them to send me the motor and I will install it myself, however they refuse to do so. The terms of the contract state that I am responsible for labor, that should give me the freedom to use my own labor, not be forced to pay (and overpay) for theirs.

We purchased an LG french door bottom freezer from Home Depot July 2017 and the top refrigerator area will not maintain a safe temp. I have contacted LG customer service numerous times, it is still under manufacturer warranty however they have been unable to find a technician that will service our rural area, 4 referrals and no service. They assure me they will find someone to do repairs however it is nearing a month without proper working condition of refrigerator. Poor customer service, poor quality of product. Beautiful but non functional. Definitely do not recommend!

After 4 years of owning an LG Side by Side with Indoor Ice Maker and water I am beyond disgusted. Have already spent $600 in repairs on the ice maker and nothing gets better. Indoor ice bin freezes every two weeks and I have to use a hair dryer, Ice pick and and a hammer to get the ice bin out to get a solid block of ice that has formed out so it can start dispensing ice....All LG consumer affairs tells you is just let it defrost....will never, ever, ever own a LG product. Could have paid much less and then the aggravation would not be at such a high level....LG has a problem yet they will not do anything about it. Dont buy this product!

Super convenient french door layout and its interior layout is better than most. Love the water/Ice dispenser. It fills any size from glass to gallon. Its also super quiet. Replaced Samsung that was total lemon. Similar size/Configuration.

Will not stay balance have to stop several times to try to balance load - takes about all day to do one load. Will never buy another higher price washer.

I purchased a LG Refrigerator (model no: LSC27910SW) about 4 years ago. 4 months into it the icemaker broke. 8 months after that the lever for the icemaker would get stuck when you pushed it in forcing you to manually grab the lever to stop water/ice. Had it fixed again. 1 1/2 into it it started doing it again. We have been living with it like that. NOW the outside of the refrigerator is rusting all around the outside of the dispenser and on the corners of it. I live in Colorado. We dont have humidity. I E-mail LG 2 days ago. No response. Called LG today. They said Sorry but we cant do anything for you. I told them, I am buying a new refrigerator, do you want me to buy a LG again? His response was thats up to you. I will never buy ANYTHING LG again.

I recently bought LG WD1275QDT, found disappointing not unto expectation for the price range. Not recommended (but company suggests) for liquid detergent use if you use pre-wash, Main-wash detergent will leach into pre-wash and left nothing for main wash (Media has better design for dual use). If you open detergent tray risk softener leaching into wash (bad design). Rinse and wash water inlet is same. Expect more soap may leak every time. Also pipe is corrugated may hold detergent. Takes long time to wash. 2-3 hr is most common option (I found time being wasted between cycles, NOTHING is optimized may be company wanted to use all possible rotations of inverter control). Load sensor will NOT help to optimize/help select correct detergent according to load because 1. Reading not indicated 2. You have to put detergent before start (waste of technology). If paused door opens after 2 mins and machine switches off after next 2 min (very bad). Sometimes door doesnt open even after pause or power off??? If you pause 2 times machine switches off, have to start over again (Software bug?). Machine has option like selecting pre-wash, spin, temp crease care, intensive but they have to be selected before, change of mind. No way.

This washer was purchased in late 2013. Within the first year I was experiencing issues with codes like LE and UE and complete freezes of the control panel. The washer would stop in an unknown cycle at that time and basically force you to rewash the clothes. Calling LG support was no help at that time and I simply lived with it until recently when I was constantly getting unbalanced load errors uE, UE. It got to where I could not complete a cycle at all. I had to go into special mode and try to spin the clothes which was in the end impossible. I called LG several times over the years with nothing ever coming of it. Finally in late August 2016, I was forced to purchase a service contract for $275 just to get one of their certified technicians to come look at the washer.The first tech replaced a part on the bottom of the washer that contained lots of magnets. Sorry I dont remember the part name. This seemed like it made it worst. A second technician arrived several days later and called an engineer in Alabama to diagnose the problem and they immediately decided it was in need of a software update or circuit board change. They opted for the board change because the tech told the engineer he did not have the capabilities of the software update so he would order a board. He basically told me he lied to the engineer to force them to change the board. I suppose it was to my benefit to rule out the board being bad if the software update didnt fix it. Ill never know if the software update would have fixed it. The board arrived the next day and 4 days later he replaced it and now the machine is working fine.My problem with this is they should have suspected the board or software from the first phone call I made. Clearly there is a known issue with this machine and the software. They forced me to purchase a service contract I should not have had to purchase. I have read of many instances of the same problem with this machine. I tried and failed to get them to refund my money.

I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

My dishes are squeaky clean!!! Extremely quiet dishwasher with many options. Cycle can run just over 3 hours, but I finally got it set to run just over 2 hours. Dont know how I did it though. Holds a large capacity of items. Adjustable height upper shelf. I highly recommend this LG dishwasher!!!

We purchased a new flat top stove, microwave oven, dishwasher and refrigerator 3 years ago, all LG products. Within the first 18 months, the lights on the stove (clock, temp, etc) started going out. When we inquired about getting it corrected, we were told it would cost more than replacing!! WHO DOES THAT?? Next at about the 3 year mark, the damn over range microwave just quit heating! Overall the LG appliances are pretty but inferior. I will share my experience and opinion with everyone I know and I will never recommend LG appliances to anyone!!! DEAR LG, Real working people cannot afford to replace big ticket items every 2 or 3 years... Where is your quality? Integrity? Pride in workmanship?

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

This refrigerator is made with weak plastic parts and cheap plastic mechanisms that crack and break after a few months, including the hinge mechanism for the door. I spend over $100 on replacement parts; one of the spare parts that I got in the mail was defective. I have never ever owned a refrigerator that required repair work for the shelves and drawers or any other component. Do not buy LG refrigerator. They are poorly designed and are costly to repair. Additionally, this refrigerator does not hold the temperature well and is not good for storing meat, especially chicken or fish.

LG KNEW they had a “motherboard” problem affecting the air circulation fan. Yet they did not honor the warranty on this new refrigerator. I was charged $556.00 to replace a defective part. The refrigerator is a year & 1/2 old.

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

I have been fighting with LG over this French Door refrigerator with its freezer drawer glides breaking three times in three years. Yesterday, the drawer fell completely to pieces and now my icemaker is not working consistently. Ice is building up inside the walls (has been for two years). The freezer doesnt freeze. The list goes on and on. Not only have I been forced to purchase the defective parts three times, the parts are not in stock. If there is no recall or problem with the part, why the shortage? I have gotten nowhere with LG including the supervisors. I believe there is cause for a class action suit to be brought against them over this as there are many others having the same issues. Yet, LG refuses to make good on their product. Today alone, I have found no less than 1,000 others who are also having these same issues. That was with just one Google search. I am certain this product is a manufacturer defective product and needs to be removed from the market. I will never own another LG product again nor purchase another item from Best Buy.

I bought an LG refrigerator 1 Year and a half ago. It started to make a noise like a plane about to take off. I called Customer service and was told that it was the fan and needed to be manually defrosted. I had never heard such a thing since the 60s. My parents had a Kenmore refrigerator for 50 years and never once had to manually defrost it. So I did as told and removed everything from the fridge, unplugged it and left it open for 10 hours. I dried the bottom, cleaned it and turned it back on. The noise was gone. Two months later the noise is back. I call customer service back and they tell me its user error, that I am leaving the door open too long or not shutting it correctly. They will send a tech out for $125. So I tell the guy its not user error and he tells me then I need to manually defrost. I tell him I have never heard of such a thing for a fridge in 2021 needing to be defrosted every two months. So ask him, Are you telling me I have to defrost this thing every two months? And he says, Thats not what I said. Yes..Thats what youre telling me. If the tech comes out here for $125 and finds it just needs to be manually defrosted then I will be charged for him to do what Im supposed to do every 2 months!!! So in other words this expensive piece of junk needs to be manually defrosted every two months. Worst purchase I have ever made and worst customer service. Save your money and buy another brand because they do not stand behind their products at all. Now Ill have to buy another fridge and have this carted off as scrap metal because I cant sell it to another person knowing it is defective...Im not LG.

Since this LG Dryer, DLEX4370K, was purchased in April 2020, the lint screen pops up around half an inch on the right side while the dryer is running. This has damaged several pieces of clothing beyond repair. I removed the screen assembly from the dryer to inspect it. There is no damage or lint. Even outside of the dryer, the lint screen moves in the same manner and does not stay seated in the holder. This implies that either the lint screen or screen holder came to me defective.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already! Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasnt saved us from having to replace parts that arent covered. I wish we never bought LG, and Home Depot hasnt stood behind them.

Have had repairs over years and now its done. It stopped cooling - freezer then fridge. We had to buy a new one. Cheaper to buy new than to fix!

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

Our LG refrigerator (LFW31925SW) has stopped cooling/freezing. After reading the MANY reviews, I am very concerned. I do not want to put $500 - $1000 in repairs (even though it is still under warranty) just for it to happen again. It appears that there is a Class Action Lawsuit about this problem but my model is one of the excluded models - Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.. Is there a way to get this repaired without having to do a repair again in the near future?

My LG refrigerator started making a different sound about 3 months ago. Now, my LG refrigerators compressor died at 3.5 years old, with all of the contents spoiled and lost. Its been going on 2 weeks to get LGs attention on this matter. This is so un-American to have a refrigerator manufacturer NOT back up their product! Model LFXS27466S. My service technician is all ready to repair it, but processing the authorization letter from LG is stagnant. It appears that obstructing progress with excuses is common from LG, making consumers so frustrated that they give up.My refrigerator is not one of the 60 models mentioned in the class action lawsuit settlement regarding LGs refrigerator issues, but it suffered the same demise. Paul, my service technician mentioned that LGs faulty design causes undue and uneven pressures inside the split-coil system that ultimately ruins the compressor prematurely. $650 labor, $325 parts, $400 in lost/spoiled food from fridge and freezer. Still waiting for a repair. Very disappointed in LG refrigerators, their repair process and support.

I purchased a top of the line LG refrigerator and after 1 year the front panel got very dim. Called LG Support and they told me they would not do anything to help. So I lived with the problem. A year later the front water dispenser didnt shut off. Called again, there are only two of us in the house so the refrigerator is lightly used, we should not have any problems in the first 2 years. Again I called LG and they would not do anything for me. Basically once they got my money they could care less about their machine and their name. I would never, I mean never buy any LG again, they produce junk for a high price.

To make a long story short I brought a LG French door refrigerator back in Nov of 2017. The unit stop working after 6 months it has been repaired 3 times since to this date I want a new unit repairs???

LG Refrigerators has the only model I found that would hold 4 one-gallon milk jugs in the door, freeing up space on the shelves for other necessities. Also, the freezer is huge.

This is the second time that I am writing about my LG convection range. I bought the extended warranty after the controller board failed twice within a year of purchase. Good thing, the same part failed this June--that is three times within 19 months. What a piece of junk. I have never tried the self-cleaning feature because I am afraid of what might happen. Dont buy this product!

I spent a lot of money on the MOST expensive LG refrigerator, stove with two ovens, dishwasher and microwave. The refrigerator model: LFXS30726S/00 is the French doors on top and the pull out lower freezer with 2 drawers on bottom. I have had these for three years. I have 5 kids. We live in a nice, well kept home. Nobody trashes our things and yet these expensive appliances have failed us many times.Refrigerator started collecting ice in the very back behind the panel (2 months into owning it). The compressor is bad after 3 years of owning. The part is covered but I have to pay $400 towards the labor and the parts not covered. I just lost 100s of dollars of groceries (just went to Costco and stocked up two days ago). The repairman says that he replaces this exact part over and over. LG knows that the compressor is bad and they won’t fix it. LG has foreigners who can barely speak English take your calls and they play dumb. The dishwasher is all scratched up and dented from little bumps that never dented my GE Profile appliances (granted they were not stainless). The upper and lower oven are a great concept but the upper oven burns the bottom of almost everything. The glass panel on the lower oven door had what looks like dark grease running in between the glass panels and you can’t clean it.The microwave has been pretty good but it came shipped with a broken part. The refrigerator water filters are super expensive for what? THEY ALWAYS LOOK DIRTY. ALL PRINTS SHOW UP. Every little thing shows up on the stainless. Sears told me that they had upgraded the stainless on this product and the handprints don’t show like it used to... BULL CRAP. They look dirty from the time you get them until eternity. You can wash them every single day and they still look streaky and just plain embarrassing. And to top it off, we have no refrigerator for 6 people until Feb 28th providing that the part comes in on time. He says that the compressors go out on almost every one of these refrigerators and they are perpetually on back order. LG, you should be ashamed of yourselves. This stinks. I cannot afford to take 6 people out to eat every day. I trusted your name and fell for the looks of the product. Super disappointed with this purchase!!!

The service was relatively quick and the technician was very professional. However, the refrigerator itself seems to be loud and poorly constructed especially in the stress areas where there is no reinforcement, just plastic (for example, the Glide N Serve drawer. Even the inner plastic is not very durable. I am very unhappy with the quality of this LG refrigerator - it is very upsetting especially to my wife.

We have had our refrigerator for less than three years. The compressor quit with no warning at the end of June. I called LG customer service the same day. At first I was impressed because the rep said someone would be out the next day. Great! Nobody came the next day. I called and said the appointment had been changed and they wouldn’t be there for a week. The repairman came and said yes, it’s the compressor and would have to order it. He scheduled the repair for it for a little over a week from then. Totally unacceptable but what can you do. He came as scheduled but had ordered the wrong compressor. He had to order a new one and couldn’t come back until July 24th.This is just ridiculous. We are not college kids needing to cool our beverages. This is a family with many spoiled products and over one month of no refrigerator. I think the company should take the old refrigerator immediately and provide a new one. Or else give our money back so we can get a reliable product from some other company. Will be telling my circle of people never to buy an LG product because they do not have an adequate solution to the problem.

LG fridge bought in Aug. 2017. Worked good for almost 2 years, and then the madness started in July 2019. As of today the compressor has been changed, then a 2nd trip to fix a leak supposedly, 2 weeks after that the ice maker quits working. Technician is now saying it is the flanges on the freezer doors not sealing properly. Technician orders parts and I get a call today from the parts department saying that parts are on backorder and they have no clue how long it may be. I will never buy an LG appliance again. $2000.00 just does not buy you what it used to. If LG would just own up and say they are selling a defective product and make it right, it might not be so bad. But all they keep doing is kicking the can down the road. I am officially, over it. If something is not done soon, I am to the point of trying to see if I can do anything legally. There has to be a lemon law or something like that on products like this.

Initially, I had a pretty old top loader washing machine 16 years old (NOT LG) and it worked perfectly - actually loved it and all of my clothes came out clean and perfect! My husband thought hed surprise me with a VERY EXPENSIVE, brand new $2,500 LG front loader washing machine and dryer from Best Buy. I didnt even want it because our older set was fantastic! In any case, heres where all of the problems started. I should sue LG just for all the fights and yelling I did to my husband (ha ha) for this piece of CRA-!!! Now all of the problems. Immediately, everything smelled like mold, especially the towels (even though, we did the bleach wash as suggested and left the doors opened), SO MANY RUINED CLOTHES (almost every day our clothes got holes and rips) - I threw away about 5 pieces of clothing a week & it actually became a joke of everyday showing and telling my husband about another item I have to throw out because of the stupid washing machine. Also, even though, I dont use bleach when I wash, the lame bleach cleaning cycles later ended up leaving horrible bleach marks on our clothes. We owned the LG washing machine and dryer for about 1 year and I left it when we moved to our new home, my headaches are now over. Now I have a very old top loader washing machine (NOT LG) and my clothes get clean, no more holes, stains or moldy smells - I love it! Also, no more yelling at my husband :o))) Side note: We also had a LG flat screen TV that we purchased from Costco - it completely died after a few years. What have I learned: NEVER BUY LG PRODUCTS - PIECES OF JUNK!

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

Over the years we have tried virtually all the other brands listed, none can even come close to LGs features as well as getting the cloths clean, the capacity of their larger machines let you wash very very large items (sleeping bags, blankets, pillows etc) and their larger dryers handle the larger loads as well, they have great warranty coverage combined with follow up service, how can you beat that?

My LG refrigerator has failed for the 4th time in less than 4 years; 2 compressors and 2 evaporators. I paid $2,999 for the refrigerator from Sears. On August 21st my refrigerator failed and I called to schedule service. The agent on the phone asked me a few questions and confirmed that it was a sealed system issue. The next available service was Sept 5. I live in a large city so it should not be this difficult to get service. The next day I spoke to the local LG servicer. After I explained that the sealed system has failed 3 other times they told me they could not service the refrigerator since they did not do the prior work. They went on to say that it was LGs policy to replace a refrigerator on the 4th sealed system issue.On Aug 22, I finally I spoke to someone in LG Consumer Relations and was told that my refrigerator qualifies for a buy back. The last sealed system issue was less than a year ago and I could request a buy back. I was told It would take 3-4 days for the final dollar amount to be determined and another 4 weeks to receive a check. As requested I sent in my Proof of Purchase using the web link emailed to me. On Aug 24th I called LG service for an update and was told I had not sent my Proof of Purchase, I sent it a second time and verified that it was received. Again I was told 3-4 days to receive the final offer details. I called today, Aug 30th, and was transferred 4 times. I am now told that someone had not followed through on the case and it would be another 3-4 working days before a decision would be made. What recourse do I have?

After fighting a good fight with Sears over my compressor failure after 2 years, on a Kenmore Elite, Sears with much pressure and an inquiry by a local NBC news affiliate replaced our fridge with a LG model last June. I am disappointed and upset to say this LG model has just done the EXACT SAME THING. The compressor has failed and I am so angry. The repairman has said that LG and Kenmore Elite both outsource their parts to Korea and showed us what to be wary of in future when buying a fridge. He also advised us that he spends more time on these models than any other for this same repair. He advised us to just buy a new fridge (suggested Whirlpool) because the cost of repair is not worth it and it will go out again. So LG you have lost a customer and Sears will never get a dollar from me again.

We had purchased both the washer and dryer at the same time from Lowes while building our home. I documented all of the steps we had taken and responses from LG on our repair. Went back to Lowes (where purchased from) and asked to talk to the manager. After showing him the paperwork and relating my experience he allowed me to exchange the both machines. The appliance manager worked with me and I picked out a Whirlpool Duet W&D. They scheduled a date to pick up the LG units and deliver the new Whirlpool units. I couldnt be happier with the Whirlpools, and received the difference in the cost back. I did initially call Lowes headquarters to ask if they would exchange my machines and was told that it was up to the manager at the store I purchased them from. I was very calm and respectful and had all of the paperwork to show the manager. They were really great. I will never by LG again.

It was new and we needed a new one and the other one wasnt keeping the food cold. This led us to buy another one. However, we had to shop around to find the right prince and the right features. It wasnt an easy task. Simple things like the space and the defrost feature make the fridge helpful and low maintenance. Its easy to clean as well. Mostly, it was an affordable option for our current situation and we were able to purchase the warranty as well. But I dont like how short the shelves are and the fact that the butter falls out when I open the door. The shelves arent. The shelves also have limitations as to how deep they are and how far they go back. This makes it hard to shop for foods that come in different packaging all enough to accommodate the drinks.

Purchased an LG french door fridge five years ago this past June from PC Richards. Woke up this morning to find my fridge stopped working. Called repairman and was told it was the computer. Over $400 to fix. Now, naturally my warranty ran out June 1. So, Im left with a fridge that I paid over $1200 for that doesnt work ONLY after five years. Things are definitely not made like they used to be! I will NEVER buy or recommend an LG product again. What a waste of money.

This washer has many bad issues. I purchased it 1 year ago. Most annoying is the soap dispenser rarely works. Sometimes it doesnt dispense other times it dispenses only a little and lately only when the cycles done and I open the door it dispenses. The drying cycle never ever has dried the dishes. Water puddles on top of glassware and bowls constantly. I always have to dry the dishes. The adjustable racks are most annoying, as they dont stay where you adjust them and I spend too much time bent down adjusting them as they collapse again. The filter that you have to remove and clean all the time is a pain. This overprice dishwasher was the biggest mistake. It has turned me sour on LG appliances as I purchased a LG fridge at the same time, which is a whole other complaint. Stay away from LG!

The washer stopped mid cycle after owning it only 9 days! The child lock on the door is engaged and I cannot get my wet (new but now ruined) items out! It has been nearly 3 weeks and LG keeps giving me the run-around without solving the issue! LG is the worse company I have ever had the misfortune of dealing directly with!

LG20770ST french door 19.7 30 refrigerator - Less than 2 years old, a flimsy 1.5 inch spring on left door flap broke. Fortunately bought 5-year ext. warr. at R.C. Willey. Submitted claim on Willey site on 7/21/14, but had to call after 1 week. Service co. had 3 parts on backorder from LG with no ETA. (3 parts for a tiny spring? I sent them pics with claim). After 2 wks called Willey ext warr dept. They are very nice and helpful. They contacted LG, found the part irreplaceable (DO NOT BUY THIS FRIDGE) and Willey is replacing the refrigerator with the same model. This is the only one I found that fits in my tiny area. I have to buy a new warranty ($129 for 5 years), but worth it as the replacement may have the same problem and I may find myself in the same situation a couple years from now. Another problem with this fridge is there is no sensor on the ice maker for when the freezer drawer is open, and if you have bad timing the ice maker releases the ice even though the drawer is pulled out. Results are you are digging the ice from below the drawer. Who designed this thing? Long story short, save yourself a lot of trouble and buy a different brand.

My LG washer turned itself on when I was not at home. It filled up with water and because it was not in a cycle the door wasnt locked so the pressure from the water pushed the door open and the water continued to pour out. I came home to my house being flooded, water went through my vents and into my crawlspace. When the repairman came he witnessed the washer doing it all over again! I called LG, they told me to get 2 estimates, send them pictures, fill out documents and send them my old parts and I did. I thought they were going to help. I am now going into my 6th week of them leading me on to believe they are going to help me. They keep saying they have to do testing then they said they had to send the main control panel to Korea for further testing. I have over 30,000 in damages, my daughter is allergic to mold and not one person at LG gives a hoot! I am setting my LG washer & dryer at the end of my driveway (its 3 years old) I will never ever purchase anything with those initials on it again! Their customer service is as bad as their product! Oh it also leaks water from underneath during wash cycle too. The lady asked me at one point what cycle was your washer in when it leaked. I said AGAIN my washer was not in a CYCLE and it did not LEAK. It turned itself on, filled with water and sent out about 70 gallons of water. If you want to know what cycle my washer was in.... ask the washer! I had it on OFF!

After our purchase of LG refrigerator, the compressor failed 15 months after purchase date. We had it replaced costing us 400.00 labor. It failed again 5 months later and it will cost another 400.00 for labor but how long will it last? After losing everything in refrigerator twice! Im not going to have it repaired. Im buying a new one. And it wont be an LG. Anything that is rebranding by LG anything that looks like an LG anything that has an L or a G in its name.

We purchased an LG washer in July of 2014. I have not liked it from the start - tub is too deep, fills with very little water to wash clothes, feel clothes are not clean. The washer broke on July 30 and repairman from Sears, where we purchased washer and dryer, came the next day. He advised us that valve was broken so water was running in constantly. He told us he would have to order it from South Korea (what?). Not acceptable but he could not order it in U.S. I called Sears Parts and was told they had the part and would send to us. The part arrived on August 3, and the next day two more valves arrived from Texas. I called tech dept but was told our tech had set August 10 for repair and they could not change that!! How screwed up is this? Never purchase LG again nor will I purchase appliances from Sears. Totally disgusted. Tqq.

Our LG dryer stopped working on March 8th 2017. As of today June 2nd 2017 the dryer still is not repaired. After many attempts and replacing all the internal parts it still does not function. The LG approved technician (Modern Appliance of Jackson WI) and LG will not resolve the issue. They stopped calling and returning calls.

I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

I had a Samsung refrigerator and it last two years. I went through hell with Samsung because it was still under warranty and it took me three months to get that resolved. Then I bought this LG refrigerator and the compressor failed in it. But I called LG and it was handled the best way it could’ve been handled. I was very impressed. And service tech came out and fixed it. He was very professional and very good. He put a new compressor in it and the difference is night and day. The refrigerator has been running great since then and they got a loyal LG customer now because of the way they handled the whole situation. They backed the product, so I don’t have a problem and I’ll buy another one. My wife even told me that I had to talk to somebody and tell them how the experience was and how well it was handled.

I bought this washer to replace a 20yr old Kenmore when I moved to my new house. Large loads, blankets etc I was told it would work for all. Within a year there was a recall because it became unbalanced. I had that fixed. Every time I do a large or heavy item this machine goes off balance. It does not stop but goes over and over again from the beginning, wasting water and electricity. In other words I have to do multiple loads and/or stay in the house checking on the machine to be sure it doesnt go into this wasteful cycle. I will never buy a LG product again and in only 3 yrs I am looking to replace this one.

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

Nacretia was very helpful. She reached out to me via phone and provided me with the resolution that was being offered from LG. (Which did not completely fulfill what I wanted given the money we invested in this product and the trouble, time involved with getting it resolved.) The offer was fair enough for me to accept to be done with this ordeal. I do appreciate LG getting back in touch with me, offering the resolution, and following through with everything in the offer quickly. In the future, if LG finds a resolution to the linear compressor issues we might consider trying LG products again, but until then I cant recommend the refrigerators based off my experience.