My LG fridge stopped cooling less than 2 years after we bought it. The compressor is still under warranty. We cant get someone to come and repair it within a reasonable time. The person called at 4:02 we returned the call at 4:04 and they wouldnt come out. We missed our time and had to reschedule with Habeeb in India. **, India really, he could not answer my questions and would not transfer me to someone in the US. We are stuck in Miami; I will never buy another LG product from Sears again. Meantime, all of our food is spoiled and Thanksgiving is coming with company.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

We purchased our LG Electric Range November 2011. The oven was in need of cleaning, so I started the self-cleaning feature as I have done 2 or 3 times previously. The door locked and the cleaning began. When it was done, even after cooling off. The door is still locked shut and the whole control panel is blacked out, rendering the stove top useless as well. There is absolutely nothing working. We checked the breaker and all connections. Everything is in order.So we called our local repair company and they told us that they have had multiple calls about this same issue. My husband called LG and spoke with a couple of people there including a manager. The first person told us that the self-cleaning feature should be used every couple of months to keep it working properly. We told her that it doesnt say that anywhere in the manual. Basically they said, Sorry we cant help you. This is an engineering defect. And should be taken care of by LG. The lady from our repair company said that on some of the ranges, the cook top has cracked because of the heat. We are very disappointed in this company. And will never buy LG products again.

In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

LG front load washer (WM0642HW) - The washer vibrates horribly when in the spin cycles! Our whole house shakes! You can hear the vibration outside the home! The floor vibrates when washer is in spin cycle! We have bought several different kinds/brands of shock-absorbers and installed them under each leg of the washer. Still no help! This is obviously a manufacturing defect. We called LG and they sent a certified LG appliance repair man to our home. All he would tell us was: LG makes a great product and use less than half the recommended amount of detergent to control the ‘smell’.” This is my second contact to you. Do you have other complaints against LG for this same problem? LG should replace my unit. I am willing to trade down just to get rid of this vibration! I have matching dryer. Together, these appliances were $1900.00!

Three months ago I moved into a home with newer LG appliances. Recently, the freezer and refrigerator stopped keeping the food frozen or even cold. This was on Friday evening, so I searched online for possible solutions. I found a YouTube video of someone with the same fridge as I who had the same problem and he solved it by unplugging the fridge and plugging it back in. We did that, but it did not get colder. On Saturday I called the 1-800 number listed in the Smart Diagnosis section of the manual, hoping for this to tell me what was wrong and get it repaired quickly.The employee who answered the phone said they did not have the software to do this. He could send out a technician, but nobody would be available until after the weekend. I had to take the day off work to stay at home, waiting, only to be told that the technician didnt have a new compressor with him. He said he would order one, and although it would be here the next day, the technician didnt have the availability to come back until three days later. By this time, we had to throw away literally everything in both the fridge and freezer. Hundreds of dollars worth of food, not to mention all of the money spent having to eat at restaurants because of the spoiled food.Another day off work and the technician was able to replace the compressor. Thankfully it was still under warranty. He told us to wait until the next day to fill it with anything that needs to be cold as to ensure it is working correctly. He said that he hadnt had a replaced compressor fail yet. We waited 48 hours before we went back to the grocery store to fully replace what we had lost. That was yesterday.Today, I noticed the ice melting and dripping through the dispenser. I call the 1-800 number yet again, and am told, yet again, that Smart Diagnosis is unable to be used because of the lack of software. Unfortunately this time the employee says that she is unable to schedule a technician to visit because that is unavailable to her. When asked to speak with a supervisor I was told that there wasnt anyone available, but someone from the corporate office would contact me within 72 hours. 72 hours? No supervisor or manager available for simple customer service? UNACCEPTABLE!! This appliance needs to be replaced, not bandaged with defective parts. Parts fail, I understand that, but the level of customer service from LG has me unwilling to ever buy another LG appliance.

We purchased our LG side-by-side refrigerator four years ago. From the start, we have problems with the ice maker auger door frame rusting and paint peeling off after three years. I have the four years warranty which will expires October of 2014. I called LG extended warranty department at 1-877-843-3777. They said my refrigerators rusting and paint peeling off is cosmetic and its not cover by their warranty. I told them I would called BBB and Angies List and I would call my lawyer. They did not care less. They have very bad customer business relationship. I called Home Depot where I bought my frig. They are willing to reimbursed me for almost $600 the cost of door replacement. I recommend not to buy any LG products.

In 2008, I purchased an LG kitchen-stove, refrigerator and dishwasher. Within weeks, the dishwasher presented an error code. Within a year, the refrigerator presented an error code and one by one the knobs on the stove began to fall off. My dishwasher was repaired and continues to function, the refrigerator was replaced after 40 plus days of wrangling with LG. But even the replacement is crap. Frost builds up in the freezer and Ive been told by an LG technician that there is nothing that can be done about it, that I would need to unplug it from time to time to defrost it. Stupid took me back to the 1950s with that suggestion. When I called about the knobs, I was referred to a dealer that would sell me some for $78.87a piece.I bought the knobs, but I am not happy with LG products. So much that when I replaced my washer and dryer last month, I did not buy LG. When I have guest in my home and they ooh and aah about my LG appliances, I tell them that life aint good! I would not recommend this product to anyone.

From day 1, my machine leaked. I called and was told it was due to using too much detergent. I thought that may be the problem and used below the normal line every cycle. Still sporadically, there are leaks below the machine. As I called and was told over and over again, my machine is fine. I let my machine go out of warranty. Now beyond leaking, it stops mid-cycle often so I have to sit next to the machine while washing clothes to restart it and finish cycles. Beyond that, sometimes it gets stuck at 9 minutes left and starts spinning and stops spinning over and over again. Beyond that, when it is filling up, the valves close so quickly it causes all the pipes in my house to shake and bang causing leaks in pipes. Something needs to be done about this. LG should stand behind their product.

I am truly disappointed with my LG washer model WT487OC. I purchased it approx 61 months ago, and yes my 48 months protection plan expired. The machine began to exhibit a problem 3 months ago when after a wash load, there was a noticeable debris on the damp clothing which led to concerns before drying the load. After a few calls to LG Customer Service and a discussion with Rocket Appliance Repair who LG suggested I call. It was determined that the machine somehow had developed mold internally. I tried over 10 different options that LG & THEIR REPAIR SERVICED suggested I attempt, but to no avail. The machine was considered unrepairable. In over 40 years of cleaning and purchasing household appliances I have never experienced anything like this. I will never buy LG appliances again, and any I presently own I will seek replacements for as soon as possible.

This is cleanest my clothes, etc. have ever been after washing. The machine is also not loud. Many features and options. My whole household loves our new LG washing machine! Definitely recommending. Next to purchase an LG dryer.

I bought LG model# LMV1683ST in 2012 from Best Buy. I pay around $250-$300 for my microwave. It was very loud and on 2016 it just stop working without a warning. This is a very bad product. I never overload it and it was only used by 2 people. I never overheat it, Max time heating was 10 min. Very short life product. This is a product to only buy for looks and nothing more.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

This refrigerator has been nothing but aggravation. We have had problems with the freezer fa, replaced several times. Ice forming inside the refrigerator left side, food freezing in the left crisper and continuous significant noise like a motor boat. This grinding subsides for a few days, then starts again. The latest problem caused the refrigerator to stop working completely. It has been almost three weeks and it is still not operational. Service is horrendous. Overnight parts do not arrive on time. Only one technician in the area. Parts needed are ordered one at a time, extending down time, rather than sent together to shorten repair time. The most frustrating issue is the difficulty of reaching anyone without being re-routed several times, then dropping the line after 45 minutes to one hour.

I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair. I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they dont stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... I will have a service rep call you within 48 to 72 hours. Im just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

Paid $2100 for this fridge. It is a total boat anchor, quit cooling in July 2016 right after warranty expired. No one will work on it, all told me it wasnt worth fixing. I will never buy another LG product. Our LG television is also a piece of junk. I wish I had read all of these reviews before I bought anything from this brand!! Whatever you do, dont buy LG!!! No one who knows me will ever purchase anything from them.

My LG refrigerator is less than 4 years old. Over the last 4 months, ice has been forming on the walls of the freezer. In May, the freezer was making a humming noise. I have a maintenance agreement with an outside company for all my appliances and home. I called them. They said the main board is no good and I would have to pay the deductible for the part. I called LG and asked if they would cover the part. I was approved, but then they kept changing the rules. One rep said they would send it out to me. Then the next time I called, they said I would have to use their company for repair which would cost me $250. When I got the manager (who was so rude and could not care less), said she would send it directly to my maintenance company. Then the next time I called to see if the part was sent out, she said the maintenance company would have to call for the part. When I told her the company wont do that because LG wants them to insure the part, LG said there was nothing they can do. Their customer service is awful. How can the main board on the refrigerator go in less than 4 years? Their products are junk. I will now have to pay for the part I was approved for. What a horrible company. Never buy LG products!

This is my first LG. It is hands down the best machine I have used over 50 years. Its quick, quiet, easy to operate and clothes come out clean. It is also easy to keep clean. Can it get any better than that?

Top Load LG washing machine only 3 years old, constant UE message and takes hours to finish the load. Customer Service support is terrible. LG does not back their product and refused to admit there was a problem when it was under warranty. Customer support insisted the machine was out of level, but it was not. We had a service company come and look at it, and it needs software update, but when we call Customer Service that is a very expensive cost, not backed by LG. NEVER BUY AN LG WASHING MACHINE. We researched and it got a high rating from Consumer Reports when we bought at Home Depot, but that was totally inaccurate.

1st dishwasher faulty control panel. LG wanted us to wait for 3.5 months for part. I had to raise bloody hell before they agreed maybe this was a touch unreasonable. Luckily Lowes mgmt was outstanding and took machine back and gave us replacement. Installation number two completed to find door latch assembly faulty and after LG needing two different repair people to verify this machine too is a piece of crap the new door assembly part will not be available for 40 days from now and will not replace machine and expect us to wait for their repairs. Why oh why did I not read recent reviews of LG products. I have all LG appliances in my home that I have had for over 10 years. Now reviews say newer LG products a consumer is lucky to get 3 years. Calling all consumers... Vote with your $$, stop buying LG and lets put this company out of business.

I purchased my LG DLGX3551 in April 2012. The gas dryer now stops and starts on its own, and freezes when it stops, meaning I need to shut down dryer and start again and it may or may not work. I called LG and they tried to sell me a ~$380 service plan that would cover parts and labor for 1 year. But in the fine print, if the repair person determines it will not be cost effective to repair, they will charge me $100 for the diagnostic work on the dryer and refund the difference. When I asked what would be deemed too expensive to repair I got a whole host of answers from reps basically from, if the dryer parts are not available because the model is too old... but since mine is 4.5 yrs old shouldnt be a problem, to we didnt know how much our parts or services cost, we rely on the repair person to tell us. And no we dont know what parts they carry with them or how much the repair person will charge per hour, and if Im charged another service fee if the repair person doesnt gave the part on hand. Bottom line after I spoke to the supervisor, if the cost exceeds the price I pay, its deemed too expensive. But if it was a $25 part and one trip, theyd make $180 off the deal. So its insurance except they do not want to accept risk. So buyers be aware that their service support is a joke and either yes a local technician you trust or watch some YouTube videos, figure out the problem, order the part and install yourself. Otherwise its better to buy a new dryer by a different manufacturer that is reliable and if they offer a real warranty, read thoroughly to ensure you do not encounter fine print which could make buying a warranty idiotic. Each person on the phone I spoke with at LG was almost not understandable due to language accent, and repeated words from a script. Then the supervisor told me I was lucky they were there for me and spending their time on the phone with me when they dont have to since the unit is out of warranty. No joke thats what I was told. I called local techs and they said they refuse to work with LG warrantied problems too... now I know why. Doing my homework and buying a reputable brand dryer and LG is on the permanent never buy list. What is most disturbing is many people would not have realized their scam of a service warranty they offer is a scam - its unethical and they should be called out on it so no consumers fall for their deceptive practices. Maybe a lawyer can do a class action lawsuit. Im sure there are many unlike me that trusted LG repair warranty would not be rescinded if it exceeded the price of the warranty. My order number below is with a retailer, not LG. Im leaving for verification purposes but this issue is with LG, not the retailer listed on the invoice Ive submitted to this website.

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they dont function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and wont run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also wont get clothes clean unless you choose water plus. The manual states: Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

I have had nothing but trouble with my LG fridge (model LFC2525765ST). Ive had the same problem over and over since purchasing it in 2011. Well sort of, it started off with a blown bulb in the fridge. Then...well. They come out, fix it, then something else. The temperature keeps dropping and I keep losing my food. LG will not replace the fridge and I keep losing food. Their $250.00 check does not replace all that I have lost or what I have to spend on take-out while they diagnose the same problem again and again and then have to wait for them to order new parts, then set up a new date to come in and fix it. What is my relief when this company comes in to (seemingly) rebuild my fridge? Shouldnt they have to replace it when they have to keep repairing a 3-year-old fridge? I have a warranty and believe me, Ive needed it practically every year Ive had it. Somebody please help me with this, Im tired of losing my food. Im tired of wondering if I will have something to eat when I open the fridge door. With this current incident, its been going on since the beginning of January 2015. And the problem still hasnt been resolved. They put in a new part and the repair charge (not to me) was $335.32. It started working then it stopped and that weekend, so called the company again but cancelled because it started working again. A repairman called me and said give it 24 to 48 hrs to regulate itself (this was a Monday, I called on that Friday before but cancelled on I believe that Sunday). Then it happened again on a Thursday (Thursday seems to be the day of breakdowns). I called for repair service on Friday and as usual, had to wait until Monday for service to be set up. They always end the call with,We are here for you 24/7, but how? Since they cant do anything on a weekend. And I was told they would put in an emergency call for me. I expected someone to come on Monday but no, they called to set up an appointment on Monday. So had to wait again. Who knows what the next part will cost that is coming in on 2/16/15. Oh yeah, this is the same problem from January. This is the third time Ive had to shop, but I buy a little at a time now because I lost all my food from the last two shopping trips thinking the problem had been resolved (silly me). I had already sent in a food loss form. Dont think Ill be reimbursed for the last two mistakes I made buying food. I asked for another food loss form but still waiting. And Im waiting to hear about the one I already turned in. Wow... Oh, by the way, the first time they delivered my fridge, they had to take it back and bring another one because it was defective. Should have taken a hint then. It was purchased from HHGregg BRANDYWINE PKWY 19803 on 11/08/2011.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

We bought a new front load LG washer from Home Depot in December 2015. It leaked from day 1 from the bottom of the door dripping down the washer to puddle on the floor. 5 months later we are still dealing with the issue. We have had 4 service calls with replacement of the seal, the door, and tightening the hinges. It still leaks and the foreign speaking folks in customer service just create another service ticket with a new company so they keep stringing us along inconveniencing the homeowner with an all day stay at home, wait for the repairman day so when they leave, I still have a washer that leaks. This is my first LG product and will be my last. I hope everyone starts to wake up and find another company to purchase from because LG by far is the most despicable company to have to deal with. If I could I would give it a NEGATIVE 5 star review. Very dissatisfied doesnt describe my experience. They truly dont give a darn about the customer!

We purchased a side-by-side model. When they delivered the refrigerator, it would not square up; it looked crooked.They said it worked fine and could not take it back. When we noticed it was bulging from the sides and was wider in the middle, that sort of looked like a problem. The drawers would not stay in the grooves. When we called, they said they would get back with us, which they never did. The refrigerator was bought in 2008. Then the water valve for the ice maker went bad. I called to buy a replacement part, but they no longer make that part. So Im out of luck with a $2100 refrigerator that has no ice maker. I cant even sell it for a second refrigerator for the garage sale as a result.I would tell everyone to beware of this company as they are not reliable. I will never purchase another LG product. I hear Electrolux has the best warranty and service department.

In May of 2009, I renovated my kitchen and bought two new appliances - an over the range microwave and a dishwasher, both LG products.Last week, on February 8, 2012, the microwave stopped heating. I called the company and after describing what happened was told that the magnetron went out. Since this is my second home, this microwave hasnt been used more than 100 times from the date of installation and I felt they should take responsibility for the repairs. I was told that the magnetron is covered but the labor is not. Then they told me to call a certain company to have it fixed. The service company said that they will order the part and when the part arrives, they will call me to have it installed. They refused to give me an estimate for the cost of labor. Eventually, after several calls, I was told it is around $220! At this point, I sent two emails to the LG company and as of today, February 15, 2012 got no reply.My other appliance, the LDF9810ST dishwasher, simply does not wash. I wash everything before putting it in and, again I wash and dry some dishes after the 3-hour cycle is done. Also, the plastic baskets are falling down or do not slide back. It is the worst dishwasher I have ever came across. When I told them about this problem I was told, Oops! You bought a floor model, and because of it ,we cant help you at all!At this point, I am angry, and I feel used and abused by a company that makes such bad products and cares so little for the customers.What a self-centered motto on their website, Life is Good! Whos life?I will never buy another LG product again and I will advise all my family, relatives and friends to not buy LG products either.

Our refrigerator which cost $2,300 stopped working on Feb. 1st. A call to the number in the manual connected me to a call center somewhere in the world to a person who did not understand English. They referred me to an LG authorized repair service. After 2 weeks and 3 visits and $372.00, the refrigerator still did not work!!! They told me that I need to get an LG factory technician.I called LG who then told me that I must purchase a 60-day extended warranty for $253,29. They set up an appointment a week later with another LG AUTHORIZED repair service. On the day of the appointment we called the service only to be told that he was too busy and that LG did not send him the parts which he needed to do the repair. I called the LG number again who made an appointment with another service. It is now 3 weeks and they are still waiting for the parts!!! To be continued. I thought Comcast and AT&T were bad!!! LG wins the booby prize.

My compressor failed while my family and I were out of town recently. We lost everything that was in the freezer section and also everything on the refrigerator side of the unit. The process of getting the compressor fixed through warranty services was extremely easy. It was fixed within a week. But, I had estimated to the LG customer service rep that I had lost between 250-300 dollars in meat and fish that I had in the freezer along with all of the contents of the refrigerator side. LG sent me a check for 150.00 which helped with the loss but did not replace everything that was lost from the compressor failure. So, I was displeased in the fact that I had to replace what was lost even though it was not my fault and LG should have replaced the contents completely. Richard

We had our home built 15 years ago and purchased GE appliances and decided in 2012 to upgrade to stainless steel. We purchased an LG microwave and a LG refrigerator.. Model LFX31925ST.... It was the biggest mistake we ever made. The first 6 months the microwave had to be repaired and now the refrigerator light is out in the water and ice dispenser area. In addition the ice maker no longer works. The Smart Diagnostics says the first time that we have opened the refrigerator frequently... There are no children in the house and we eat out. The second diagnostic report says we are not closing the door and air is escaping. We had the GE products and NEVER had a problem. The only issue was they were white. We are both retired law enforcement and have been asked by friends and relatives about the beautiful piece of junk in our kitchen. I have referred them to ANY brand but LG. We have an LG television and I am waiting to see what happens with it. We will get it repaired and probably put it in our rental property or donate it to the Goodwill. Your appliances ARE A PIECE OF JUNK. I am so angry because my husband wanted GE or Whirlpool... but no I chose LG. Believe me I hear about at least twice a day!!!! Extremely dissatisfied customer!

We were building a new house and were looking for appliance packages. We really liked the appliance package and LG refrigerator because it had this cute little window in the door. It was a good price as well, and we liked the refrigerators features. The little window in the door is my favorite. The refrigerator has French doors and I can open just that part, like a little window door, of the top door and keep stuff in there. We had some issues, though, with the water dispenser on the front of it. The repairman called it a continuous water feature. It wouldn’t shut off when you press your water on it. It kept going on with water or ice until you locked it. So we had to have it repaired probably within the first month we had the refrigerator. But since then, it has worked fine. I’m pretty happy with my LG refrigerator.

Bought new bottom freezer french door refrigerator in February 2011, now in December 2011 fridge wont fully cool and water is leaking at the back left and from the bottom of the fridge. Called service at LG and they gave me a company who will fix. Four days later they called and said they do not service the area. Then LG gave me another company very far away and they didnt answer as they were on vacation. Finally after about 8 days, LG sent out someone who worked directly for them and he only fixed the filter and said everything else was fine.The temperature (noted by two new thermometers I have bought) inside was 42, despite the thermostat being set at 34! This man said it was the food that was supposed to be 34 not the air temperature! He said we needed to get a special thermometer to test the food temperature. That was crazy. The food was slowly going bad again. I have moved food in and out of he fridge because I have been told it needs to be empty for fixing and then told I could put food back in after it was fixed (it wasnt).This has happened three times. It is now three weeks later and while the water is no longer leaking, the fridge part is still not cooling properly. Their repair man says it is fixed. Very interesting that the warranty is going to be up in a few weeks. LG says someone will come out in three days. Why is it that they have no contract with fixer companies in my urban area (DC)? That is because the companies say LG pays very little to these companies and they dont want to work for them doing free warranty work.This is unacceptable.I have lost 100s of dollars of food over Christmas and New Year. I want all of us to file a class action lawsuit. I am truly fed up.

So.. this machine was given to me and now I know why! This damn machine sucks BIG TIME! I must get rid of it too because it does absolutely nothing but soaks my clothes in filthy water and in slow motion, rotates it mid circle (to the left and right). When loads are done, vagina discharge on my panties and deodorant stain on my blouses! Sorry... I know thats tmi, but its the truth. This ** washer is a waste of space. LG... yall suck!

I bought this oven as a replace for a previous recall by LG. The knobs on the oven are easily turned on by just brushing against it. I have caught thin smoking prior it starting a fire. I have called LG and talked to their repairman, they stated they are not aware of the issue. Now I see that other people are complaining of the same issue. Lg do the right thing before something bad happens.

I purchased an LG double stacked washer/dryer at Home Depot on January 2010. The motor on the washer needs to be replaced at a cost of $500.00 for labor and parts. Why should I have to pay for a new motor on a 2-year-old washing machine. Someone please help.

I bought a set of appliances from LG less than 2 years ago. First the stove failed after 6 months. They came and replaced the main board. Then dishwasher started acting weird. It sometimes work, sometimes doesnt depending on its mood! Called a technician who said it will cost $450.00 to fix. The biggest problem just happened yesterday. The refrigerator stop working. Everything in the freezer section became waste. About $400 - $500 worth of food got wasted. All 3 appliances failed less than 2 years time. Now, I do not really have money to get the fridge fixed. I have never seen anything like this before. I am giving 1 star because there is no 0 star! In the middle of summer, we have no fridge!

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

Our $3000.00 LG refrigerator (lfxc24726s/02) started having problems just after the warranty expired in January 2017 and between waiting 3 months for parts then another two weeks because part replaced did not work and a day later the door is now leaking water. Called LG to voice our concerns with their quality and mentioning I have all LG appliances in the kitchen they dont really care. If you are in the market for a refrigerator avoid LG all together. Many more choices and better quality at this price range!

DO NOT BUY AN LG REFRIGERATOR! I bought a Kenmore 71312, French doors, bottom freezer. Delivered Dec. 2018. Stopped cooling Feb. 1, 2021. 2 years 2 mos. ANOTHER DEFECTIVE LINEAR COMPRESSOR! LG just settled a huge class action lawsuit 1.6 mllion victims. Bentley v LG Electronics, Theres a Facebook page, thousands of posts, “LG Refrigerators – Life is NOT GOOD. Read the class action lawsuit. It will tell you everything you need to know. BENTLEY v. LG ELECTRONICS U.S.A., INC. (2:19-cv-13554). **.

We purchased our first and last LG appliance and 30 days after the one year warranty had expired the fridge and freezer totally broke down. The unit was just over a year old, brand new. Well I called LG and because it was over the year they said for a tech to come out to my house would cost a lot of money and only the compressor would be covered and I would have to pay for the tech to come to the house. I contacted Direct Energy and they sent a tech with their program they have. I lost over $1,000 worth of food. I was without a fridge freezer for over 21 days.LG is very selective about their parts who they give them to, but to wait 21 days with 2 small kids and no fridge freezer its crazy. Well finally everything was fixed for 30 days and the fridge freezer broke down again and the ice maker ice melted all over the floor. Once again called a tech, I had just restocked my fridge and freezer again and lost everything. Apparently the rule bet membrane around the freezer is loose, the ice maker has to be replaced and the fridge stopped working. The unit I purchased from LG was over $3,800.00. What a wasted of money LG products are. Do not waste your money or time. We will see if it ever gets fixed.

I am dealing with the exact same issue that some other customers have reported, and terribly disappointed with LG’s customer support setup. I have a 2-year-old LG refrigerator with manufacturer warranty, and we had paid extra to buy the extended warranty also. The fridge is broken for 8 days now. I agree with other reviewer, how can one do without a fridge for so many days. We also have medical issues in the family, and it’s critical for us to have the fridge to store important health related things. We considered buying a new fridge, but a $1500 fridge is not something we should have to replace in just 2 years! When you call LG’s customer service, they connect you with a company called Puls. Then Puls has local techs to perform the service, which I was eventually informed they have only 2 techs to repair refrigerators in the Dallas area. Additionally, these techs are not able to produce liability insurance that my building requires. It’s hard to comprehend that LG hires tech who do not carry liability insurance! So, I am waiting. No one ever calls me back, after promising they will call with 24 hours with an update. And when I call back, they repeat the same statement… “mam, please understand, we are trying, we will provide an update soon.” It’s 8 days now without any update and timeline for repair! At one time 2-3 days ago, I was also transferred to LG’s customer service escalation supervisors, and honestly, they have been useless! The supervisors also repeated the same thing that “we will escalate, please give us some time and we will get back within 24 hours.” First, I don’t understand that the escalation supervisors need 24 hours to get an update for me and secondly, they never called back. They didn’t do anything, as I am still waiting without any update! This is such a nightmare! Staying away from LG!!

Lg refrigerator LFX31925st - This is in addition to my previous review from a couple of weeks ago. A company that LG sent out to look at the unit came out and replaced the main control board and fan panel for the second time. It got rid of the error for a few hours and then by that night the unit completely shut down and when I checked the temp the refrigerator compartment a few days ago, it was 85.4 degrees F and a little warmer in the freezer compartment. LG is still refusing to work with us at all on the issue. I have contact the Texas Attorney General and the New Jersey Attorney General (LG corporate office location) for assistance in resolving this matter.

I am writing this letter because my mom who lives with a terminal illness has been without a fridge for nine days. Neither the fridge nor freezer works. This isnt the first time. She went without a fridge for a week before this a month ago. She recently purchased this fridge in October of 2012. We were told to go buy or ask a neighbor for a cooler to put our food in. We live in a very small town, and it is difficult to eat out all the time. We have been losing out hundreds of dollars with the food going spoiled. In addition, I am working all day, and my mom is without food. The first guy who came to fix the fridge brought a hair dryer. The second guy said he only ordered the part for the freezer and not the fridge even though we told him that neither worked. When my mom called the appliance company to see how soon the part was coming in and asked if she could get the part number, the manager said he did not have to tell her that and spoke very rudely. Then when she asked when the technician was coming out, the manager told her the technician would be in court all day. My mom isnt able to speak well as her muscles are going out. She also noticed a scratch on her fridge that was done by the technicians. The appliance company said they had nothing to do with that as did LG when we called.Therefore, I called and spoke with the supervisor and filed a formal complaint hoping someone will hear our frustrations. The supervisor was helpful and did as much as he could, which was to see when the part would come in. However, the manager of the appliance company said he was on the road and couldnt give the information right there and then. That is understandable, but I dont understand why it is taking so long to get a part in. Can the part not be delivered in 1 or 2 business days? We paid over $1200 for this fridge. I dont understand the customer service. The appliance company has been rude and LG has not been able to do much. I understand there is a process for everything, but this has become too much. What are we to do? My mom is stressed with having a terminal illness and her husband passing away recently. Can you please fix this situation? I have sent this through the post office with urgency hoping that you can address the situation.

Our LG refrigerator has been going strong for over 10 years. Since our kitchen is small, we were limited in the size of refrigerator that we could purchase. LG fits in the kitchen perfectly and for our family of 2 adults and 2 kids, we are able to fit all of items that we need in it. One feature that we love to this day is its ability to produce cubed or crushed ice. It is roomy and easy to clean. Another feature is that fingerprints do not show on the front exterior, which is great when you have little kids.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

We have had an LG refrigerator (Model FX25960ST) for 7-8 years. In that time I have had to replace the ice maker twice. The light cover partially melted and will no longer stay in place. Yesterday we noticed the hardwood floor on the other side of the wall from unit starting to buckle. I pulled the refrigerator out and found a half inch split in the water line on the back of the refrigerator. Water shot out when it made ice. It is going to cost us $$$ to fix hardwood floor (and replace refrigerator).

I placed a service call through LG for my refrigerator. They said the tech would come from 8 - 12 and call me prior to the visit. After taking the morning off from work and no one calling or showing up I call and they said someone would call me between 1 and 5. I have asked to speak to a supervisor and have been on hold for 15 minutes and counting. I had a Whirlpool for 15 years no problems. This 4-year-old $2500 refrigerator is a hassle. Wish I would have never purchased it.

This frig was bought Dec. 2006 for $1349. Several years ago, upon opening frig the plastic cover over the light bulbs had melted and fallen down. Terrible smell and it had turned light bulb black. Last night noticed that butter from butter compartment was as if it had been in microwave. Melted in my hand. The light bulb left on was across from butter compartment.Just realized that there has been a problem with lights not turning off when door closed. Also several years ago one vegetable drawer broke off and had to reorder part. Now also 2nd shelf is totally falling apart. Plastic is brittle. It is only 2 people in this household and this frig has not been abused in any way. I hope there is some compensation for this as I am just really irritated. From my reading LG knew about this problem in 2005 and 2006 and continued to sell this unit.

In late June 2017 I purchased the fridge (LG 620L french door - GF-B620PL) from The Good Guys - Brighton and it was delivered late September 2017. First Service - the door of the fridge did not close well and when it did it did very loudly. The serviceman said it was a part was missing from the door. Did not hear for a while so got in touch and said it needed to be ordered. Second Service- (serviceman Steve) - initially said did not need part but then changed his mind and said it did. He sent a message saying part was not available and that fridge did not need part (even both said did). Door still banging closed. Third Service - Freezer section was icing. Man came out and said the drawer rollers needed replacing as door of freezer did not close well and that temperature was too high Put down to 13. Fourth Service - Came back and replaced rollers. Fifth Service - All food in the freezer section had melted (thrown out). Asked why did not alert as was told if door nearly closed there is no alert. He also said temperature was too low and put it up to 18 and that we should check fridge regularly. I am very disappointed with LG service as we get mixed messages and I only got this fridge because reviews were good. I understand that there could be a bad apple in the millions made and can accept and asked to get replacement but response has not great. I have been very patient, I did not ask or claim for damaged food and accept that bad apples exist but I am not happy with the service and response I have been getting. LG customer service did reply and were abrupt and said they were happy what they did and that was it. No apology or was I happy! (Must of missed customer service lesson 101!) NEVER LG AGAIN!

The refrigerator is a nice design, works well, and is a known brand. The fridge is basic but it works like it is a higher end model. I have had it for several years and have had no problems so far. I have a standard refrigerator. I would like it to be higher-end with an ice maker, more storage options, more freezer space etc. If it were a smart fridge that would be an improvement too. But it met my expectations. When I went to purchase the fridge, it was the best deal for what I got compared to other brands. It was also recommended by the salesperson.

LG has horrible customer service. My 5 year-old refrigerator cannot be repaired because of the way it was built. They charged me $133 to have a tech come and tell me I’m out of luck. Can’t get the correct person on the phone to speak with. They just keep passing you off to incorrect departments. Buy anything other than an LG if you’re able!

The factory replaced the motherboard (main circuit board) only because of a national recall, which I never was made aware of. The tech said the repair wouldnt solve the control problems and I would have to make an appointment for that repair and pay for the parts and service call. I bought factory replacement circuit boards and replaced them and now the oven wont turn off unless you go outside the house and flip the electric circuit breaker.

We bought the latest LG washer (WT5070CW) and dryer (DLGX5171W) that have the glass doors. BIGGEST MISTAKE. I used to have the GE washer and dryer, basic machines and they did a far superior job. Unfortunately it broke down and hence I had to buy a new pair. GE/Maytag/Whirlpool are the only brands with good household appliances. If youve never used a good machine before youd never realize. My clothes arent clean enough. High Efficiency is crap. It uses very little water to evenly wash clothes. I got over that hump by trying different options. Yet its very rough on clothes. It also takes VERY long to wash. My old GE took only 45 mins to do an excellent wash. The same now takes 1 hr 47 mins! The dryer doesnt dry fully. Works ok only on small clothes like small towels etc., things like bed sheets dont dry evenly. Large loads irrespective of the size of the garment dont dry evenly. I gave 1 star because its required. Its not worth any.

We purchased an LG LMXS27626 in August 2016. It’s a nice fridge and worked well for our needs. Last year we had some minor issues but last week (May 2020) it stopped cooling completely. Annoying but we figured no problem. We will get it it repaired. We have since learned the mess we are in. We called every repair service in the area all of whom told us they do not work on the linear compressor. They helped us understand that it is a unique system that only LG service providers can fix. No problem we thought! At least it’s under warranty. Then we called them.Before I even hung up the phone with LG customer service I received the following email: LGs Authorized Service providers in your area are not showing availability at this time. We are urgently reaching out to other service providers to request their first available slot so that you can be supported as quickly as possible. You will be notified when an appointment is confirmed. If 7 days has passed from the date of this notice and you have not been scheduled for an appointment, please contact LG and we will escalate your case.I then took it upon myself to look at the LG website and called the 2 listed service providers in our area. They both stated they are no longer completing LG warranty services. Unsure of where to turn, we called Orville’s where we purchased the fridge. They gave us a phone number for who they said is the only LG employee who completes these repairs in our area. We called him and he was kind and helpful but he is unable to complete the repair unless LG sends the request. (We wondered why they hadn’t.) He double checked and never received anything pertaining to our issue. Good news is he has availability later this week and said he would be happy to do this but we must call back LG.I called & they told me that if we give him our Reference number that he will be able to set it up. We call back the tech/LG employee who says that is NOT true. I called back again and tried to tell them that we have an LG employee who is ready & willing to complete our repair this week but need them to set it up. They sounded surprised and after some back and forth on hold said they weren’t allowed to do this.Ok so what is the next step? I was told that LG is reaching out the an alternative service provider and will let us know when they get something on the schedule. Couldn’t get a company or any clear idea of what would be done. I asked when we might hear something and it was unclear but there wasn’t even anyone available to talk more with until Monday! So it’s 90 degrees and we don’t have a refrigerator. This is the only website that I have seen LG respond to. I will survive but honestly there are other customers who can’t access the same resources and it is concerning to read that we are one of SO MANY that go through this.This is clearly a widespread issue and LG’s lack of response so far will cause me to shop other brands in the future and also warn others of these problems. It’s not so much the fact that the appliance failed, it’s that it’s impossible to get it fixed in a timely manner. LG needs to find a solution and get some sort of procedure in place. I am hopeful this review will trigger a response & resolution.

I purchased a brand new LG washing machine and dryer approximately 3 years ago. I have a family of three - we never do large loads. I have never placed anything other than clothing in it. I do not wash rugs or large blankets or comforters. I have those professionally cleaned. Recently the washing machine began making really loud noises so I called a service technician. He tells the stainless steel basket has somehow become bent. I was told that there is a lifetime warranty on it as it should never bend with normal use. He suggested that it may have been defective to begin with. I called LG service center and was told it was in fact covered but of course they have no LG technicians in my area to install this basket and referred me to their authorized technicians. It will cost over $600 to replace this basket. When I explained to the rep that that cost was near what it would cost to purchase a new washing machine, she said there was nothing they could do. I have owned several homes and several rental properties and I never had a washing machine stop working after 3 years even with the worst tenants using them. I take care of my appliances and I am appalled that after only 3 years of less than average use, their product will cost $600 to repair. I will purchase a new washing machine and will never purchase an LG product again.

My LG dryer is two years old and shortly after I bought, it started to twist my clothes in the lint trap. It has ruined a lot of my clothes. I dont know how to fix it.

After reading all these horrible experiences Im now going to see if I can cancel the LG fridge I purchased today. My current fridge (Jenn Air) is over 20 years old and I have NEVER had an issue with it until yesterday. No Product should have this many issues when you pay top dollar for it. Totally disappointed and terrified of my purchase now! Big Mistake by the look of it. :/

MY EXPERIENCE HAD BEEN HORRIBLE! HERES WHAT HAS HAPPENED. Called hhgregg where I purchased refrigerator in March 2016. Leak started August 2016. The phone menu automatically routed my call to LG Customer Service. They said they dont repair damage to home but will repair refrigerator. They made an appointment to send an LG technician in two days. I had to call a water damage company in the meantime because water had leaked through the wall into a hallway and a bedroom. Water was under tiles and was squishing in the carpet. The LG technician finally came. The refrigerator was moved from its niche in kitchen. The technician discovered the problem. He said it was a defective valve in the ice maker. He said theyre (LG) going to hate this but its on us (LG). Called customer service again. Customer service representative, finally agreed to give us a claim number and gave us a number for Product Liability. I kept calling that number but no one ever answered and no one returned my calls. I finally got another number from customer service rep. Bottom line is the estimate to repair and restore is around $6225. They said they will pay $4224. I cannot get my home repaired for that amount. My refrigerator is still sitting in the middle of the breakfast area and the ice maker cannot be hooked until the repairs are made to my house. The defective refrigerator caused all the damage and LG should pay the full cost of the restoration. The Product Liability department has been very disrespectful and rude to me, a customer who purchased one of their products. Does anyone know who I should call at LG to resolve this issue.

Oven started smoking from back side close to the wall. Smelt and looked like it could be burning from inside the back of unit. Called LG on Oct 10th. LG sent repair company on Oct 19th, repair men said they had never seen anything like this before. It appeared that the underbelly of the stove had melted something that they could not repair and thought LG would end up replacing the unit. After several calls to LG and them promising to keep in touch by several departments from first call to report the issue to elevated with executive to liability am told the warranty had been voided due to us extinguishing the potential fire in our kitchen. Today is November 12th. Was promised another call on November 9th. Again no response on side of LG.

I did not have a problem with the sales department at Madison appliances. My problem is with my two year old LG slide-in stove. I bought it a few years ago for my new kitchen. Actually, I saved up my money to make this big purchase. Now, only two years later, it has quit working. I called LG. After thirty minutes on the phone, I realized I would need to call a local repairman for help with fixing my stove in Savannah, Georgia: LG provided me with a recommendation to call, but they did not service my area. Now, $360 later, my two year old stove will be getting fixed by a reputable appliance repair company in my area. I will never buy LG again.I have now purchased a refrigerator and a stove within the last four years total. I have had to replace my ice maker on my refrigerator to the tune of $200 that appears to be rusting on the stainless steel (that has not been treated improperly in any way) and now I am replacing the board on the back of my stove to the tune of $360. BEWARE - I strongly urge everyone to NOT buy LG.

Their products are junk. Getting anyone to service them is impossible. Takes too long to get parts from Korea. I will never buy LG products again. American made products for me from now on. My experience was with a refrigerator.

My washer is not 5 years old, the rubber drain hose (from tub to the pump) is ripped and we cannot fix it, we have tried to order from several places, they are saying this part has been discontinue. I thought when I bought this it would last longer than 5 years. We will have to buy another washer, but I will never have any products by LG. I hope that anyone else is buying your products better think twice.

I have tried several things to get my dishes clean in my LG dishwashers but they rarely come out acceptable. In most cases, whats left wipes off with a dry cloth. I expect a dishwasher to clean the dishes spotless without my needing to clean them first. I will never buy another LG Dishwasher.

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

Update on 06/11/2020: It is now June 11th and there still is no resolve even though my original review states there is a resolution in process. It is true that LG reached out to me as shown below however, I responded to them and I have heard nothing back. As far as Im concerned, this reaching out with a form e-mail is just more of the same. If I could give LG zero stars I would.Original Review: I have a top of the line washer that is still under warranty that will not run. I called LG on 5/30 and it was determined by them someone needed to come to my home. I was assigned to a second rate authorized agent that operates out of his home. I called this agent on 6/2 because I never heard from them during the 24-48 business hour time frame. (It was at this point that I did some research on who they were and found bad reviews for them.) To make a very long story short I was promised on 6/2 that a reputable company I found would be assigned to me and it would be 24-48 hours before Id hear. I found this company on LGs website as an authorized service agent and when I called them directly, they informed me they were available to come out the next day if LG would assign it to them. As I said, LG promised this would be done. When I heard nothing, I called them once again on 6/4. I spoke with a very nice rep (her name was Jess) who transferred me to executive services and I was told by that lady that the company I requested had no availability. I informed her that I had been told they would be able to come out the following day if LG would assign it to them and this is what was supposed to be being done. When I asked her to hold for a minute, I placed a call to the company I requested and as I began leaving a message as to what I had been told by LG, the LG executive services lady hung up on me. She was able to hear me leaving this message as I was using a separate phone line. So, this morning I called the authorized agent and told them what I had been told (that they had no availability) and I was told that simply was not true. So, I called LG back and this time I was told by the authorized agent I spoke with didnt have an open contract with them and they couldnt be assigned to me. Finally, the truth! In other words, they didnt have a negotiated rate with LG, much like it is with HMO Insurance. At any rate, he contacted the authorized to see if they would agree to make my repair with just an order # and they agreed they would, however, LG has to send them the amount they are willing to pay and if the authorized agent agrees to it they will do the repair and if not, we are back to square one. So, they have till Monday (6/8) to get back with me however, they will only be contacting me if its a go. If not, I have to call them back and start all over. I have a feeling I will be calling them back to start at square one. LIFE certainly isnt GOOD! I purchased this machine based on Consumer Reports testing and we were just about to buy an LG Smart TV and soundbar because they also have a very high rating. But there is no way we are going to based solely on the fact that they have horrible customer service!

We bought this LG fridge in 2015. By 2019, the compressor had to be replaced as we got the “FF” error. Apparently this means “Freezer Fan” but LG never replaced the fan. Now in 2021, I fought in vain for LG to pay for the freezer fan failure which happened again. They should have changed the fan in 2019 itself when the unit was under warranty. Having paid for the freezer fan mused and losing all my food, now the compressor has failed again. The executive department of LG - no one is even answering the phone. Voice of the customer/ office of the President is a joke. They don’t care about customer sentiment and bulldoze you. I complained to Texas Attorney General earlier in 2021 During the freezer fan fiasco. Then LG offered to pay $275 which I denied as it didn’t cover the cost of repairing the fan. Now the compressor from 2019 is broke again. No one to talk to at LG! Pathetic.

The features that I like about the refrigerator is the finish, the size, the overall design, it also has large storage drawers and also has a large freezer to make it easy to organize your frozen foods. I would like to see a more variety of colors and finishes and more unique and innovative features that no other brand has and app to control the temperature of your refrigerator and a ice and water dispenser that can be controlled by an app as well. I choose the LG brand because the brand has been around for a long time. They are a high quality brand. They make a variety of durable and unique products. Their products have a unique and stylish design and are easy to use and lasts a long time.

LG Washer Model # WT5070CW - The outer skirts of the bleach compartment of my LG top loader has rusted and has now split the metal of the machine. Thus, I have rust water draining into my laundry tub. The protection plan I bought was useless for it cover parts not cosmetics. LG could not help me, they wont stand behind their own work. Well, to be fair, the LG Rep did say that although he has no solution, he understands my disappointment. So, LG will not stand behind their product. Too bad for me...a shame. I will never purchase LG AGAIN! If there is a class action lawsuit that anyone knows of please contact me. I am out of $1000, a washing machine, clean clothes, and without recourse. Oh, by the way, this washer is under 3 years old.

Bought a LTC22350 fridge 3/26/12 for my elderly parents, $1,000. It has never kept the bottom cold (milk goes bad in three days) and frost up in the freezer. I read their instructions and removed about half the food in the freezer to allow room around the vents. Still have the same problem. Contacted them and of course it is not their fault because it is past a year. LG was successful in making a one year fridge.

December 15 - I took delivery the LG gas range, opened it as the delivery truck was leaving (they did not install it) and I noticed the interior glass was not seated properly and had a small crack. The delivery truck had just pulled away, so sending it back at that moment wasnt an obvious option. I immediately called Home Depot, who gave me the LG customer service number. In my first call to LG, they immediately offered me a compensation check to have a repairman fix it. I agreed to this. Then LG transferred me to their parts and repair dept. The person in parts and repair said it couldnt be repaired, because it was not installed yet, even though it is just the oven door. At this point LG customer service number was closed for the day.December 16 - I called Home Depot service back first to get help. They personally called LG and had a ticket created in the LG system for replacement instead. They said in about three days I would get a call to schedule the new range delivery. December 21 - I hadnt heard from LG yet, so I called them. They said a manager there had cancelled my replacement ticket without calling me to let me know(!), because I had been issued a damages check, and I could no longer get a replacement. I explained that LG Parts and Service told me I could not have it repaired, because it wasnt installed. LG said they would send an independent technician out and they would decide whether it can be repaired without installation. December 26 - Technician is no call, no show.December 27 - Technician comes out, tells me LG will probably just issue a replacement, he has to submit a claim. He will call me in about 3 hours with an answer. I dont know what this means for the damages check they were going to issue? December 29 - I start calling the repair company back for an answer. I talk to someone there 1-2 times a day thereafter, each time they say they dont have an answer, but will in a few hours. January 5 - I give up, the appliance repair service isnt calling me back. I call LG, say I dont think a claim was ever submitted on the oven door. The notes in the system at LG now seem to indicate I was in the process of a replacement, rather than repair? NOW, three weeks later, they say a replacement *can* be done (I am not confident I will receive the damages check anyhow). I am fed up, I tell them I want that damages check at this point, so they will have to find another company to repair it.They transferred me to LG parts and service. I asked parts and service if they can simply send me a new oven door, and I will send the old door back? There are two metal clips that hold the door on, you just flip them up and slide it out, I believe its designed this way so you can take the door off to clean it. They will not let me handle this. I am given the name and number for a new repair company, and told they will be in contact with me ASAP. The new repair company hasnt contacted me yet, and isnt answering their phone right now. Both repair companies have very low ratings online, complaints through the BBB as well - though with something this simple, I dont really care - as long as they can repair it quickly. That doesnt appear to be a possibility. The LG repair and service escalated my request, which was supposed to lead to a callback from an executive team within 48 hours. They never called back.January 8 - The Twitter account for LG helps me in a direct message, which was more effective than any phone call I placed. They arranged an LG employee technician in my area to repair the oven door. The Twitter account person said it was requested the parts be pre-ordered, repair date is January 15. January 14 - I installed the oven in preparation for arrival of my new oven door parts. January 15 - The LG technician calls and says we have to reschedule because of a back injury. 1/19 was my new date he gave me... But then I asked if he pre-ordered parts. They were not pre-ordered. The technician checked stock in your system for the door glass. There is no stock available on the door glass, he doesnt know if there WILL be stock on the door glass in the near future, but he has put the order in now. He said to check back in two days for a status whether there will be glass.I made a big mistake installing the oven beforehand. I followed up with the Twitter account person, who was helpful again, but said the system indicates he has not ordered the glass yet. January 17 - The second outside repair shop, which I never was able to get ahold of, showed up at my house while no one was home, called me and said they were there to fix the range! They said LG (India call center, parts and repair) set up the appointment date and time. No one from LG called me about there being an appointment scheduled. I told them I have a factory tech already scheduled, they didnt have parts to fix it anyways.January 19 - When I check the online status, the technician still has me listed as a scheduled repair today. However, the status of the parts are still back ordered days later. How are there not parts available? 5 weeks as of today. Update: spoke to tech, parts are back ordered until at least the end of February. If the parts and service had told me this 5 weeks ago, the first time I spoke with them, I wouldve demanded a new oven. I assume I will be able to get a new oven, has not happened yet though.

I had purchased a Sears Kenmore Fridge model #795.74023.411 in August 2015. Sears had recently gone out of business here in Canada. This fridge had cost almost $3000.00 and was manufactured by LG. I had contacted LG who suggested a LG certified service person. Service person attended and I was told that the compressor was broken and that the cost to fix this fridge was $900.00. I had called LG several times and they keep telling me the same thing. We are not covering this part under warranty because this is the agreement we had with Sears. I had also tried escalating this within LG and each person I talk to theres no point of escalating it further because theyre going to tell you the same thing. I asked LG if its normal for a $3000 fridge to only last 2 1/2 years and they stated it must be defective. Yet LG manufactured this defective fridge and they keep using the demise of Sears as an excuse to not cover this. I feel that the customer service and policies at LG are pathetic. I have now been without a fridge for almost 6 weeks as I cannot afford to pay $900 to fix this, nor do I feel I should have to. LGs customer service is pathetic and their products are garbage. Stay clear of LG.

This machine does not move clothes from the top to bottom and there have been times I take clothes out and there are dry areas - water hasn’t even touched those areas. Whatever is on the top stays there - just shifts from side to side unlike the video. I’ve watched it. It defeats the purpose of HE to use the water plus feature - it’s the only way clothes have a chance to get fully wet. I had a front loader previously for 10 years and wanted to give this a chance. It’s awful and an agitator machine is better than this. Extremely disappointed in LG. Never again.

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

I have a maid who washes the utensils but I still got a dishwasher so that her absence would not be an issue. Pros : most of the glassware gets cleans really well; utensils feel more hygienic. Cons : you still need to pre-wash vessels, remove all leftovers, and then put in the dishwashers; steelware does not feel so clean at times; I am scared to put in plastic due to heating.

We purchased an LG Inverter Direct Drive dishwasher from Home Depot. Right after our warranty expired the dishwasher did not drain. A repairman came out and replaced the pump, costing us $160. In less than two months the problem is back. The repair labor was warrantied for 30 days, which has now passed. So we will again have to pay $75 just for the repairman to make a diagnosis. I have checked the hose, and kept the filter clean, though this is not something I ever had to do with any other dishwasher. LG dishwashers are very badly designed, and LG does not stand behind their products.

So we installed a new LG range last month during a kitchen remodel. Huge capacity oven, which I appreciate, but the chime indicating preheating target temperature is 100 degrees too early. It ultimately reaches target temp, but about 10 minutes later. The first casserole baked gave us mild food poisoning as we erroneously believed it had cooked according to the recipe. In fact, it was placed in the oven 100 degrees below temp, lost heat in the process of opening the door, then was never cooked long enough. Now I have an internal gauge hung in the middle of the oven space, which I have to illuminate with a flashlight shone through the door, to monitor temp. What a colossal waste of $1300.

LG model LFX2597ST - Had 3 companies change out mother boards, ice makers, board in back of the refrigerator! Bought refrigerator in Sept 2014, a week later shelf and plastic cracked, and plastic dispenser of ice broke. Was fixed and two months later it broke again along with the ice maker slowing down in making ice. Its taken three months of constant calling, waiting parts, trying to fix and issues are getting worse. Talked to supervisor. She sent letter to main office and I just keep getting the run around. Almost a year and fridge still not fixed. I think they just dont care about the irritation of people spending hard earned money and should cover the warranty when its not even a year. I am so upset now that when I hear LG or see it, I feel I became a victim. It hurts and feel sad that a company who I used to like could do this! ALL I ASK IS WHAT NOW. I hate what the company is doing and who can help us consumers? My year is almost up! We even sent copy of receipt from Home Depot on Windward parkway in Alpharetta Ga. They never solved anything for us!

We bought a LG washer (top loading.) and dryer set at Best Buy, 20 June 2016. They looked like quality products, but we were very mistaken. The washer spends a lot of time load sensing, almost as much as washing. A lot of clicking going on, and the tub jiggles back and forth for a few minutes before the washing cycle starts. Even with Extra Water, selected, it is barely enough to get the clothes thoroughly wet in the wash cycle. The clothes in the very middle of the tub never hardly move during the agitation, so they do not really get washed good. Then during this last week the washer goes from wash cycle to spin cycle. It forgets the rinse cycle. Also, we can only get hot water, never warm. For some reason the warm setting is always cold. It also takes a long time just to wash a load of clothes. The dryer will not dry our clothes completely, but we work around that problem, and we shouldnt have to. We had a Kenmore washer and dryer set for thirteen years, and never had many problems. I worked as a product designer for many years, and our company had strict rules for testing and designing before any new product was introduced to the market. I can hardly believe that LG is putting these defective new products out to the marketplace. Anyway, we are disgusted, and learned a very expensive lesson.

LDG4313ST Gas Range - Since buying this range in December we have had 3 major problems. 1. Finish on bottom panel peeling off. 2. Convection oven making a loud noise, spewing soot, and setting off our carbon monoxide alarm. 3. Oven temperature varies hugely. I contacted LG the first time letting them know I read the owners manual I was given and saw nothing about foil placed on the bottom to catch drips. I make an apple pie during the holidays and for years I have always put foil on the bottom of whatever range I was using to catch the drips. Never had a problem before. Got a form letter saying that though placing foil on the bottom was a common practice that in THEIR ranges you could not. I further investigated their manual and found something in troubleshooting about it. By then, it was too late. The form letter gave no information about how to get a replacement panel. Poor customer service number one.The first time I tried to use the convection oven it smelled weird and then set off the carbon monoxide detector. I found soot on the front glass door. I entered another complaint. This time they sent out a service person. He called them and turns out this is a known problem. The oxygen/gas mix is too rich. So we have been waiting for over a month for the mod. I call appliance company. They say its back ordered with no known date for coming in. I also have them order the base panel. They got the part number. 50 bucks. Irked me, but figured at that point it wasnt that much, I would pay for it.After a long 40 minutes on hold to get to customer service at LG I was first told the mod was back ordered. Then I was told that it was the base plate that was back ordered and they could get the mod part within 3 or 4 days. I said, Fine, fix the dang convection oven so I can use it. Even though there are only 2 screws to install, they say base plate must be put in by a tech. They confirm they wont pay for it, even though we have been waiting a month to even get any news about parts.THEN, this weekend I attempted to bake a cake. I have noticed some issues with cookies, but managed. The cake rose as it should in the middle and then fell by the time I looked again. I checked the temperature and according to the panel, (I shut off and then turned back on to see what temp it thought it was) it was down to 250 when I had it set at 350!!! What the heck!!! I then checked the complaints on LG stoves and many people have problems with widely varying temperatures. LG has refused to allow techs to replace the control boards saying this is how they operate!!! They have come up with lots of excuses with customers.At this point, I have no intention of calling them back. I am copying all the complaints about their ranges and going to see if I can get Home Depot to take it back. Its a piece of junk. If they wont take it back, then I will start with LG. I want a refund. I do NOT want another stove from them. I will never again buy another LG product. They have awful customer service and dont seem to give a crap about the fact their products dont perform as they should. One positive note. The melting knob problem is fixed on this model. Only if the ranges worked.

We thought we were buying the greatest washer ever when we purchased the LG Top Load washer WT4870CW. It boasted inverter driven technology and was not supposed to go out of balance and could handle larger loads. From the very beginning, it took at least 2 - 3 hours to complete one load of laundry. The machine would go out of balance almost every time it tried to extract. We were cautious about washing like-weight items in an attempt to complete a load with less than five trips downstairs. Now, the washer wont even drain. We ordered a new drain pump and replaced it, but we still get the OE error every time it tries to drain and extract. The drain hose has been checked for kinks and there are none and there is nothing blocking the drain pump or hose.This is extremely frustrating! We spent far more money for this washer than others would have cost. Unless there is a recall or LG shares a suggested fix with everyone, I guess its time to throw the $800 machine away and buy something new. It most certainly wont be LG. I will never own another LG product again! I hope others learn from my mistake.

Purchased LG Fridge December 18, 2015. The fridge broke down June 2019! The product is less than 3 1/2 years old. Had to throw all of the content within the fridge and freezer $500 in groceries. Customer service experience was so stressful. Customer service department for LG Canada is located in Panama. The customer service representatives lack experience, cannot answer any simple questions. They put the customer on hold for a very long period of time and most importantly the customer service representatives are NOT FLUENT IN ENGLISH!!!! The conversation was very, very difficult. I would never purchase a LG appliance. Caution when purchasing.

The FREEZER FAILED after buying brand new after only 6 months!!! All my freezer food was ruined!!! Fridge still working.

This is a PSA regarding LG dishwasher LDP6797BD. First do not buy any LG products. I purchased this dishwasher in Oct./17 and it has been broken down twice. The repair tech arrived to fix it and the parts shipped were damaged so therefore he could not fix it. So called customer service. Rep Ali started talking the moment I asked that the unit be replaced explaining that the repairs had to be completed. He was finished with his work and explained that to her, she then told him he had to talk to technical department in order to recommend replacement. Our repairman assured me that LG doesnt replace any defective appliances that they will replace every part instead. I will be replacing this piece of junk and will tell everyone on every site I can NOT TO BUY THIS POS from LG Electronics.

We purchased the LPXS30866D Refrigerator as part of a complete set from Costco when we were remodeling a home. The refrigerator is just 4 years old when we woke up one morning to have everything thawed. We were told the compressor went out and to set up a repair through LG Support. We did that and were told we would be contacted in 3 to 5 days. A few days went by and we hadnt heard anything so I called again, they said I should hear something in a few days. Once again when I didnt get any calls I called again and was told my first submission was cancelled! So, I had to start the whole process again with waiting the 3 to 5 days just to hear from someone to even schedule and appointment.Finally got an appointment scheduled for the repair but when the day of the appointment came the LG liaison showed up but the repairman did not. The LG liaison apologized and told us he would get back with us on another date. 10 days later we were scheduled again for the repair this time both showed up BUT, then the repairman realized what the repair was and he refused to do it and left! The LG liaison doesnt actually work for LG and had been very nice. He said his boss would be calling us but later in the day when we hadnt heard from him we texted him. He told us he totally apologized and understood our frustration. He said his best suggestion is for us to contact LG!!! So were back to square one! Its been 4 weeks without a refrigerator and were beyond frustrated. There is a serious problem with LG repair services!

Updated on 01/20/2020: I had hoped to update my review to at least Satisfactory, but NO. An LG repair man was here this morning, the refrigerator is seemingly fixed - but we will see. The problem is that when my husband talked to LG last week they said the cost of parts would be NO Charge. Then the guy gets here today and says only the compressor is covered - but in order to replace the compressor he has to literally break another part which WE have to PAY FOR! How is that even a thing? I am floored by this shoddy engineering. So, it costed us $360 to repair a part covered under warranty. To top it off the man was so rude to me, kept leaving the front door wide open, including the screen door which HE locked open, and we have a dog. I kept closing the door behind him - take a hint. Then, he moves the refrigerator back (almost to where it belonged) and created 2 long black marks across 3 of our floor tiles. He intended to leave without even addressing that. I grabbed a rag and tried to clean it up and it would not come clean. He said Give me that! (just like that) and tried to wipe it up himself, to no avail. He then grabbed something out of his little bag and started scraping the floor. The marks started to fade a little. He then stands up, says Here and hands me a small piece of sand paper. Now I have to clean this up?? I could hardly believe my eyes, but by this point I just wanted him to leave my house. I have never experience such poor customer service. This is day 9 without a fridge, taking up space in neighbors freezer, buying ice to keep everyday items cold! My initial thought still stands, no more LG for me.Original review: While other manufacturers allow major appliance warranties to be transferred, as when you buy a house, LG does NOT. So, the new owner a $3,000 refrigerator that fails is completely out of luck. Sad, I will NEVER buy another LG product, and if I ever buy another house, the brand of appliances will be a factor in decision. Shame on LG!

I chose LG because it was the best deal for the space I needed. I like the color and the double doors so I picked it up on sale. It looked nice in my kitchen. But the drawers could have been better constructed and better made. I was sometimes worried about the efficiency but I guess it never made the electric too high! The freezer could have been bigger but I might have just needed a second one. It worked for me while I was in that house. I liked the ice dispenser and the double doors had plenty of storage. It was always cold when I needed it to be. The ice was well formed and good shaped. The color was pretty and kept clean well.

We purchased a new LG french door refrigerator from Spencers in January, 2015. The 2 year full warranty was purchased at that time. The refrigerator compressor broke in May, 2018. The compressor was warranted but NOT the LABOR ($600). After researching, found there are tons of LG compressors going bad. LG should stand up and warranty their bad products when they know there is a problem. There is only 2 of us using this appliance and should not have happened. $2,500+ and this is what we get. I will never purchase another LG product!!!

I bought my LG fridge in 2017 and my wife and I woke up to the dreaded compressor failure on it this Sat morning. After reading the reviews on here we were prepared for a horrible experience and to have to go without a fridge/freezer for months with two young kiddos!! I was ready to swear off LG just as other reviewers on here, but here is the abbreviated details of what happened. * Called customer service on Sat. (Was nice to them when I called). * Was told there was an open time slot for this Monday (today) for tech to take a look. * My expectation based on reviews here was tech would show up; explain it would be a month for the part to come in and uff.... * Tech showed up today. Michael who works for LG direct service. He not only had a compressor on him to replace the default one but had all the tools to get it done today. He was very professional and and explained to me contrary to other reviews on here that LG has upgraded and improved their software and the compressors so hopefully this will not happen again. Only took him about 90min to get it all fixed as he knew his stuff! * Fridge is fixed and running only two days after I first called customer service on a weekend at no cost on labor or parts. I don't write many reviews on anything but feel that this was deserving as I'm sure others had valid unpleasant experiences, but mine was a very positive one. If anyone else has this issues don't hit the panic button based on other's reviews. I don't know if it helped the cause but I was very calm and understanding when I called them to explain the problem as well. Products are going to have issues but I will judge a company based on how they deal with those problems and LG handled this very professional and I am very satisfied. Hopefully this repair holds up but if not if they deal with it the same way this one went they will retain me as a customer on future purchases. I do really like the fridge as well so 5 stars both for the fridge as well as the service.

We purchased our LG LRFDS3006S refrigerator on 12/20/19 and it was delivered 12/31/19. WE had it for 2 weeks when we noticed the middle pull out shelf in freezer had bowed up and the egg bowl boxes kept getting stuck. Called into Lowes and because it was so new said to call LG. Well I called LG and they are located in the Philippines. I asked to be sent back to the USA and was told they could not. I called Lowes back and they tried to get me to a USA office, but no luck. Finally was told we had to talk to a supervisor. With Lowes on the line with me I tried to explain my situation with LG. LG rep said she would send me a video on how to close freezer, (nothing to do with my problem). Then sent me a complaint form which you can not attach a video, so sent picture. They still did not understand and asked if I had overfilled the tray. Said it is bowed up not down. Finally after an hour on phone she scheduled a service appointment but said I had to pay for it if it was not an LG issue. Told her that I was not going to pay for anything. Lowes was so nice that they were just going to replace refrigerator. Well repairman came out and said he would order me a new drawer tray, saying that the drawer tray should not bow like that. I believe it is cheap plastic used by LG. Will see if new drawer tray bows again. From now on when I purchase an appliance I will check to make sure they have a USA customer service department.

LG Electric Range- LRE30453ST. After using the self-cleaning feature in the oven, I noticed the interior looked as if it had been chipped or scratched. I then found pieces of the enamel on the oven floor. I called LG to complain. They asked me to send them pictures of the oven. After emailing them the pictures, they came back, said that it was out of warranty and I did not purchase an extended warranty. Their conclusion was that the chipping was caused by owner neglect. I was fuming since I did not do anything to cause this. I only used the self-cleaner. I asked to speak to someone in a higher position and was told that they were the highest I could go. I preceded to inform them that I would not take that as an answer. I still have the pieces of enamel that came off. I told them that I would be contacting the Better Business Bureau and anyone else I knew to report this and they told me, to go ahead.Im stuck with an appliance that I wonder whether it is safe or not. I have a 10-year old stove whose oven looks 100 times better than this one. Unfortunately, I purchased a LG refrigerator and dish washer to match. I have been dissatisfied with dishwasher since day one, a hard pill to swallow.

I love LG Refrigerators. It is ten years old and looks new. Really nice for a two-person family but it just needs a little more space in the freezer.

Bought an LG refrigerator for 4 years ago. 2 months ago our refrigerator and freezer stopped working. We lost everything in the fridge and freezer. As we no longer had a warranty on it we used our American Home Shield warranty. They sent a technician out to diagnose that it was the compressor. The repairman stated there was 10 year warranty on the compressors because of problems that LG has had. Because of that he couldnt fix our refrigerator LG did not contract with them for warranty work after waiting a week for him to get there. American Home Shield then sent out Sears not to fix the problem but to diagnose it again. That was the end of week two. We then had to wait another week for the compressor to come in and for Sears to come and fix it.3 weeks without a refrigerator or freezer. Living out of A cooler. The 1st technician told us, Dont be surprised if something else goes out because your compressor has made your refrigerator work too hard as it was dying. Sears tech however denied this statement and said no. Once we fix the compressor no problem. Well its now 2 months later my fridge and freezer do not work again. Lost everything again. Took a week for American Home Shield to have Sears come out again for a recall on their original work and he is determined it is the motherboard that is bad and he cant tell if the compressor is bad because the motherboard is not working so well have to wait until the motherboard comes and he fixes it and then we might have to wait again for a new compressor. Once we fix it no problem. BS.Not happy with this LG product. I got it because of all the problems I had with my Frigidaire. Is there not a refrigerator company out there that is selling quality products. So now that Ive lost two freezer full of food two refrigerators fulls of food and living out of a ice chest for now for weeks and more to go Im not a happy camper with LG. Not to mention we go thru bags of ice at $4 a bag and have to put new bag in every other day. So at 4 weeks so far with both repairs LG has cost me $56.00 in ice and we dont even have it fixed yet.

Does NOT clean clothes! Every load is 1:36 or 1:56 minutes (repairman recommend extra rinse). Washer moves from wall, dispenser doesnt empty. Clothes come out with dry spots. I was told to just wash 1 set of sheets at a time even though it holds 3. At 2 hours a load that takes all day! My bad reviews dont show up on their site. DO NOT BUY!!!

Tried to find one that was rated good in Consumer Affairs. I have had this pair for about 5 years. I looked at consumer feedback to find one that was rated well. They seem to do ok. I dont like the odor coming from the washer when you have the door closed too long, so I always leave it open when not in use. I look for capacity, energy efficiency, discounts, brand, quality. How fast they will come out and repair if it breaks down. I look for quality and price has to enter in on it. Most expensive is not always what I want. It may not have the features I want. I want and need large size that keeps working.

I have had my LG refrigerator just over 1 year and the compressor has gone out today. I can not get a repair person to even look at it, including those listed on the LG site, because of the issue with these compressors and the trouble getting parts.

We purchased a house 3-years ago with all new LG appliances. Recently our oven which wed used sparingly started making a strange noise. Turning on the oven to bake we observed a hole melted through the rear of oven with flames shooting out into the oven similar to a torch. The oven has installed trouble-shooting software & so I downloaded the app to my cell ph. yet after numerous attempts it failed to work. Our LG refrigerator also failed in March under warranty and I am now 5-weeks into trying to get LG to honor their warranty after an $1150 repair bill. Its now been 10-days since I remitted all our paperwork to LG upon their request and no word back - nothing, nada, zilch. The oven range was out of the 1-year warranty and due to nature of problem and faulty software we instead purchased a new over for $1050. Between the 2 LG appliances it has now cost us $2200 in 2 months. If I ever get any reimbursement from LG towards refrigerator I will revise my reviews to reflect their standing behind their products and their warranty. After so many communications back & forth I simply do not know if LG is legit or plays games with consumers - Upcoming I will update everyone on the refrigerator situation IF I hear back finally from LG.

This washer has many bad issues. I purchased it 1 year ago. Most annoying is the soap dispenser rarely works. Sometimes it doesnt dispense other times it dispenses only a little and lately only when the cycles done and I open the door it dispenses. The drying cycle never ever has dried the dishes. Water puddles on top of glassware and bowls constantly. I always have to dry the dishes. The adjustable racks are most annoying, as they dont stay where you adjust them and I spend too much time bent down adjusting them as they collapse again. The filter that you have to remove and clean all the time is a pain. This overprice dishwasher was the biggest mistake. It has turned me sour on LG appliances as I purchased a LG fridge at the same time, which is a whole other complaint. Stay away from LG!

We bought our 4 door LG refrigerator in 2015 when we remodeled our home. It is by far the worst appliance purchase we have ever made. Weve had the compressor fail and replaced early on, then the ice maker was replaced, then one of the glass doors cracked, and now the compressor has failed again. In both cases when the compressors failed, we have had to throw away the entire fridge full of food, which is very expensive for us. I understand that the technology in newer refrigerators may be more sensitive, and life expectancy may be less than what they used to be, but this has been an inexcusable experience with a very expensive appliance.