I purchased the pricey LG French Door Refrigerator back in June of 2013 and have had NOTHING but problems. The ice maker jammed constantly and leaked out onto the floor. The bottom freezer compartment stops randomly, spoiling all the contents. I have had repair folks out three times now. And LG is of no help. They now tell me that they will not cover anything because I am past warranty.I am so disappointed in their (lack of) any customer service. They do NOT make it right and I HIGHLY warn anyone from purchasing an LG appliance. I am now working through my credit card company to try to get some repairs covered or hopefully a replacement. An unreliable refrigerator is not OKAY!!! I have completed the form for the Class Action Lawsuit but Im concerned that will only result in pennies on the dollar (if anything) for the lost food items and me left with a faulty refrigerator.

Purchased a new LG refrigerator and glass top LG range from Lowes, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

I bought an LG large capacity washer and dryer 6 years ago. I paid over $1600 for the pair at Home Depot. There are only 3 in my family so I dont have a lot of laundry like some larger families do. Just recently, my washer had a smell like something was on fire and making a banging noise. I called the LG repair service and a rep came out to take a look. He told me that the bearings were wearing out on the tub and to fix it, they would have to change the whole tub for about $450. Seriously! They just dont make products like they used to. I will never buy an LG product again.

I have a washing machine that is 3 years old that needed a repair covered under the 7-year warranty. Because I cannot find my receipt after 3 years, you will not honor the warranty, even though the serial number shows its not close to 7 years. Because its a premium product, a receipt is required. I spent $1,000 on a premium machine that LG will not honor warranty on due to a 10-cent piece of paper. This is not how you treat your customers who purchase premium products. And premium products should not break after 3 years.

We purchased a new upscale LG washer and dryer when we recently moved. Dryer works great. The washing machine does not provide enough water to cover the clothes unless one pushes the button for additional water but that is not the primary gripe. Without an agitator the clothes get all tangled up on the bottom of the machine and we dont believe the clothes get as clean as with an agitator. Who designed these machines without an agitator?? That was a proven design and has worked well for many years. Would not buy another one.

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

My dishwasher is not heavily used (6x/week) and within 18 months of owning it the stainless finish on the control panel (around the POWER) button started to wear off. I was told this was outside the warranty period and could pay to replace the door (for essentially 1/4 of the price I paid for the dishwasher). The dishwasher has been fine, not spectacular (the dishes are often still wet after drying overnight, I have tried every combination of drying cycles to improve this). Overall very disappointed in the quality of the dishwasher, wont be buying an LG product again.

I placed calls to LG to arrange for my 3 year old refrigerator to have a new compressor installed. I had a local company confirm this was the reason for the breakdown. The first call at the beginning of the year did not ever end up with a response or resolution (someone was supposed to contact me). I waited several months and contacted LG again. The support desk had me upload all of my warranty information to their site through a provided link. Again, I was assured that someone would contact me to arrange this repair within a short period of time. Again, this did not ever occur.Today, almost a year later, I have purchased a new appliance because keeping my food in a cooler for 10 months was not an option. I have posted the fridge for scrap on Kijiji and a local person responded within an hour to remove it from my home. Too bad that LG couldnt have responded as efficiently. A lot of wasted money in both purchase price and time trying to resolve/arrange the warranty.My questions are these. How is it that a manufacturer is not held accountable for failure to provide what they are legally responsible for? What recourse is there when this process fails? At what point does one give up because they have spent hours and hours trying to get the warranty service? Like many Canadians, I am a working individual and dont have endless hours to dedicate to continued follow-up. Appliances are expensive purchases yet there seems to be no process where the companies are made responsible for providing the warranty coverage they espouse. My hope is that this changes in the future.

We purchased our LG top loading washing machine back in 2010 from Sears. Almost from the beginning, we were experiencing some very high speed spinning products. After numerous complaints that never amounted to anything, last year 2013 LG sent a notice about reprogramming their computer system in this machine. That changed all the settings, times, etc but did nothing to the UE message we were receiving on the machine which meant an uneven load. Two weeks ago, Nov. 6th, 2014, a new stator for the motor was shipped to us by LG to be installed free of charge by Sears and that did not fix the UE problem.Yesterday 11/25/14, the same Sears technician came to the house and told us we needed to change a sensor and the clutch assembly at a cost to us of $703.20. Today, 11/26/14, I contacted LG and they told me it was not their problem. And I told them I would get an attorney and they said go ahead. I will never purchases another LG product again because they do not stand by their product especially when they are wrong.

We bought an LG washer and dryer in March of 2014 from Lowes. Fortunate for us, we bought the extended warranty. In that time until now both machines have been serviced by at least 5 different visits. The washer is the main culprit. It will not complete an entire wash cycle without errors or not washing them at all. The technicians who come and repair them stated these machines are the worst to repair. They really could not find a certain problem but continue to throw parts at them.The dryer would not heat or dry clothes but seems to be doing better for now. The washer decided to give us a new code last night when it it began to quit yet again, OE. Reading online this is an error with pump malfunction, kinked drain tube or filter. Now after checking tube and drain, neither is clogged, but now the washer will not drain and has foul smelling water in it. At this point we are done with these machines.We are going to look for a new washer today, preferably with manual controls. We will keep the dryer until it breaks again, which is likely. These machines being a little over two years old should not be breaking down so often. I will not buy another, ever again, and warning others to do the same. The warranty is almost up and rather having to sit around all day on the appointment day waiting for a technician arrive, we will just take the loss and get another washer. Serial numbers 312PNYU60066 washer, 307KWFN7A275 dryer.

This range has performed usually well. However, the burners on the stove dont really heat up to fit the pot that one would cook with. Meaning, that when you turn the burner on to fit a small pot, it still heats way above the pots diameter. The range stove top glass cracked early on. The other problem is that the stove had to be serviced to adjust the oven temperature and to have a new seal put on the oven door. It looks great and does the job, but I cant understand how the glass on the stove top cracked.

Purchased the 7.3 cu. ft. Electric Double Oven Range with ProBake Convection (LDE4415ST), EasyClean and Infrared Heating System on 9/17/2016. I love the double oven. I notice the knobs do turn on the burner very easily. My biggest issue is the printed numbers on the knobs have worn off 3 times so far. I have only used the Weiman stove top cleaner and sometimes Windex to clean the top. I have replaced the knobs 3 times because I can no longer see the numbers. My current set is starting to go, not sure what if anything can be done, getting tired of replacing knobs! There is also a white residue on the burner, seems like its inside the glass though.

Both this product and customer service were awful. Bought fridge brand new, and the Ice machine never worked. Customer service sent two different technicians with over 5 different parts plus a new fridge door, in a span of five service calls and could not fix the problem. After the hassle of trying to get a replacement, they denied it to me and are just reimbursing me the money, not taking into consideration that I paid on a credit card, accumulated interest AND had paid extra for installment. Both this product and LG were of very poor quality. NEVER using their services or products again.

I got one of these (LFX29551ST). A year and a half and the freezer crapped out. A month after repair it did it again. Do not buy this unit! (The tech who came to repair it the first time said he was mostly assigned to Samsung and LG. The first he called crap. The second he called expensive crap.)

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

Bought it in 2015 with 5 year extended warranty from Home Depot, nice features and look, first time no cooling in 2018, linear compressor broke, had to buy a small freezer to move the food as the service came after a week, then another week for the compressor to arrive. Then in 2019 the top ice maker not working getting frozen, tech changed sprayer. Now, Oct 2020 the freeze and fridge not cooling, it seems to be the compressor again, need to wait one week for tech to come, overall a joke. Other techs recommend not to buy LG or Samsung as the parts not ready available and break frequently. Buying a GE this time and waiting for LG tech to repair and have it donated as do not have space to keep it as back up. What is the point of having a nice fridge if not reliable cooling.

Our LG front loading washer and dryer are seven years old. We purchased a four year service plan with each, which got us through the first four years. The washer is on its third drum, although replacement drum number two was discovered to be damaged during installation. A lot of other parts have also been replaced, Ive lost track. The water pump went out and needed replacement, which was probably good because it was discovered the drum was again loose. Now the unit died, nothing works, third control panel installed, still dead. The dryer is another story with a consistent knocking. When asked, the warranty serviceman suggested buying an older washing machine in good condition off Craigslist or at garage sales. Id happily pay more for a dependable product, in the end it would be more economical. I thought LG might be such a product but as it turns out its just run of the mill with great advertising.

I bought this LG gas range last November at Home Depot. (And they knew nothing at all about the flaws in the range.) To begin, there was a problem with the gas not turning on quickly enough, causing some gas to leak out, and a repairman came and fixed it. It required a part that had to be ordered, and I couldn’t use the range for a few days. But there are two other big problems I have had. First, the easy clean feature. It doesn’t work. At all. And it is a pain to use anyway—filling the indented compartment in the bottom of the oven! Doesn’t do anything, and then you have to extract the water by hand from the oven floor. They say not to use oven cleaners, etc. as it can ruin the oven walls. Which leaves no real choices. A man who came to put in a new dishwasher told me I could use something like Soft Scrub. I haven’t tried it yet. I am 73 years old, and I am too old to have to get on my hands and knees and clean an oven.Second problem: when the oven is on, air blows out from the oven, but instead of coming out the front, it comes out the back. The air flow is directed toward the burners and usually blows them out. If you don’t stay right with it, you have a major gas leak problem. I have had to put up barriers in front of the air flow vents to keep this from happening. I would never walk away from the stove if I use the oven and cook on the burners at the same time. This might be the worst appliance I have ever purchased. I would never ever buy another lg appliance. The leaking gas is a major safety concern. The company had to know the easy clean feature doesn’t work. And when I told the repairman this, he said maybe I should have done better research before I purchased it. Wonderful customer service. I would like to give no stars...

Save yourself a lot of time and money, dont buy LG! A very poor product and their customer service is a joke! They do not stand behind their products at all. Our LG Front Load Washer did not make it two years before we had problems. LG said they would be happy to help if we gave them $400. Agree with all the other comments made by consumers. The 1.5 star is generous!

Another LG appliance failure just over three years after purchase. Over the past year, I went back and forth with LG trying to get someone to repair my oven that was less than three years old and no longer working. After many phone calls, emails, email to company president with no response, I finally resorted to writing a scathing review on Consumer Affairs. My oven ultimately got repaired free of charge and I was happy.I purchased a LG LFXC24726S refrigerator on 3/6/2018 along with a full set of appliances. Up to this point, I have been happy with my purchase. I found out this morning that my compressor has failed. I reached out to LG via chat and explained my situation and asked what my options are for getting it fixed, assuming that the company would make it right for a loyal customer. And a loyal customer I am with over $10,000 of LG products in the home between appliances and electronics. I was told that the part has a ten year warranty and I would have to cover any labor costs. I am frustrated as I was appeased when this happened last time when the company provided the labor and part free of charge, as they should given the expense of the appliances and subsequent failure within 3 years. I was told that this is the company policy and they cannot cover labor expenses.I strongly believe that anybody with good business acumen takes care of their loyal customers because word of mouth can make or break a company. I am again, very disappointed that LG is not stepping up to the plate to take care of someone who has shown loyalty to the company over many years. I will give them another chance to make this right or else my business will be taken elsewhere in the future to a company who values their consistent customers.

I purchased, in good faith, a new LG refrigerator (side by side) for over $2,200. The cooling system began degrading and I lost all contents in the fridge. The worst part of the experience is that LG did not provide support after many calls. I could not even connect with a senior leader in the company - all reps indicated their policy is to not provide contact information of any senior leader. I could not believe this. They did not care that I spent a great deal of money and faith in their product and the product failed and, they would not even stand behind it. Finally, after several weeks, they sent someone to examine it and made some changes. However, within a week, the temp increased back up to about 60 degrees. They would not send someone back out reasonably quickly, so I contacted a repair service. They came out a few months ago and replaced the compressor. All was fine until, once again, the temp began rising; this time over 65 degrees. I have been trying to get hold of someone who can help me at LG at no avail. I do not typically write reviews about products online (unless positive); however, I feel I have some level of responsibility to you and others to suggest you NOT buy an LG product. The product is not dependable and the service is even worse. Unless youre willing to part with a substantial part of your hard-earned money, consider another brand.

The washer is leaking out of the back. There is evidently a flap that is faulty. The service call is $90.00 plus parts. My son bought the same washer and is having the duplicate problem. It seems that the company should recall the leaking flap on all the washers with this problem. The service people who do not like working on LG are saying that it is difficult to get the parts and the machines are troublesome to repair.

We live in Westchester County in NY. I spent $3,000 on a counter-depth french door with linear compressor, the model number was LFXC24726S. Well, it only lasted two and half years, then suddenly one day it stopped cooling. Contacted LG directly and they told me to call a local authorized repair shop for a checkup. It took days for the local shop to answer my phone call and then another few days for a appointment. The technician told me the linear compressor was gone and needed to be replaced. Also the circuit board was faulty, it resulted in lower voltage than normal. Although the compressor was covered under the warranty, its value was only $360. It is the labor to replace it my friend that is expensive, about $1100. Even if I had it fixed, its not guaranteed to last another year. So I just decided to buy a new one. This time its not going to be LG.

Had the fridge for 2 years and apparently the inverter linear compressor has gone out on it. It is sitting in our living room getting ready to dismantle and throw out. It is outside the warranty and we cant even get our hands on purchasing a compressor to fix it ourselves. Waste of money. Its too bad that LG has gone downhill because we previously had an LG fridge that is over 13 years old and is still working just fine in our garage. LG never again.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!

We purchased LG washer WT5070VC and LG dryer DLEX5170W in November 2012. Total cost new at Home Depot was $1400. They are both broken and cost of repair is $700. I contacted LG this morning and spent three hours on the phone with them. They did several diagnostic tests over the phone. They offered nothing. They did try to set me up with a local repairman and could not find one. We contacted Home Depot on our own and paid $97 for their diagnostician to come out. His price for repairs is the $700 mentioned above for a washing machine clutch and assembly as well as the dryer vent blower. These are both minor repairs and will still have this gross total to fix. Will never purchase LG again and plan to discourage others from buying as well. If there is anything I can do to further contact LG, please let me know. I have sent an email to their customer service dept following my phone call with customer service and diagnostics this morning.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

All of the knobs for this supposedly high end range (LRG30357ST) are poorly designed. The knobs are plastic covered with a very thin film of silver colored material, the back has a plastic sleeve instead of metal. The silver film blisters and shrivels and the plastic sleeve splits so the knobs arent secure on the shaft. The company has upgraded the knobs on the newer ranges but they wont work on this range as the shaft hole is reversed so they sit upside down. The only replacement knobs are the same crappy ones as the original. This range was in the new home we purchased. It was manufactured in 1-10 in Mexico.

It was virtually impossible to get a repair service for LG refrigerator warranty work. It seemed to me that LG was making it difficult just so I would give up and not request the service. I could fill pages of text with all the frustration this service caused me. Two stars because of my determination I finally was able to get a warranty service to repair the LG refrigerator.

I am quite disappointed that my french door fridge stopped working with having it less than 4 years. The repairman knew exactly what the problem was when he saw the make/model. He said he has repaired oodles of them. Even though the parts are covered for 10 years the cost for labor is $550. I read online that there was a class action suit but the one I was looking at was dropped. If anyone else knows of a current one I could join please let me know. I dont know that I would feel comfortable every purchasing another LG product.

We have had our LG refrigerator for only about six years. In the first 3 months, the refrigerator stopped cooling due to severe ice buildup on all the cooling vents. After several calls (and hours of being on hold) to their customer service department, they finally agreed to give us a replacement. The replacement only lasted another 4-5 months and the refrigerator stopped cooling with exactly the same issue (ice buildup). Again after several calls and hold, the customer service department arranged for a third party service guy to attempt a repair. The service guy could not fix the problem and also cracked a hole at the bottom when trying to scrub ice off the inside surface. He then stated that the fridge will need to be replaced. Nobody called us back for the next 3 weeks and then I had to call the customer service again and this time their rep was extremely rude. She actually hung-up the phone on me. I then wrote a review upon which the manager in Canadian operations contacted us and stepped-in to support. He then found out that the main electronic controller was a faulty design and that he would send an LG service personnel to replace the board. The icing problem was then resolved only to find out two and half years later that the compressor failed. I had to go over the same exercise to get a service personnel to come and replace the compressor. The part was free (10 years warranty on compressor) but I had to pay labour charges. Yesterday my refrigerator broke again and it is the same issue - compressor failure. I am debating with myself, to even attempt to get this fixed again (4 complete failures in 6 years). LG Refrigerator has been my worst investment ever. It was among the most expensive in its category, when I purchased it. I also heard that there is a class action law-suit against them in USA.

I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when youre lounging in the kitchen youll have something to watch from time to time.

Fire hazard, the knobs are plastic and strip easily, causing them to turn on by themselves if someone walks by the stove and bumps into it. I have had my house fill with gas 3 times in the past 3 years and I have had the knobs replaced 3 times. One day my entire family is going to die in this house because of this stove if they do not create a better knob as this problem shall continue.No integrity to the knobs, they look and feel like good quality, but are neither functional nor safe. I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? Money pit stove waiting to kill my family.

We have had this range for approximately 7 years. Worked fine until today, which now that I have read the reviews - THE GOOD LORD IS WATCHING OVER US! My 12 yr. old son was helping me cook lunch and we were finished and we turned the large right front burner off and it said H5 but it was bright red and hot. The burner would not turn off so I had to run to the basement and flip the range circuit breaker off. I will never get another LG product and I will make sure everyone else knows that too!!!!! And who keeps a receipt for that long?!?!

We called LG service on Sunday to repair our 6 year old french door refrigerator. With the holiday, they said that they couldnt get someone here until Tuesday, so we made an appointment for Tuesday between 8 & noon. When no one showed up we called again and they said that they were having problems and couldnt get someone here until Wednesday pm. When we asked for a refund of our $300 charge on our credit card they said we had to go through some complicated BS and it would probably take 3 days for the credit to process! Will NEVER buy another LG appliance again!

My wife purchased the top of the line LG French door at Lowes in Griffin, Ga 7-27-14 (over $3000!). On 8-13, unit made strange humming sound and 8-14, freezer quit (suspect frig also but we kept door closed). Called LG 7pm 8-14 and the advisor had me go thru a bunch of steps (it was quite obvious he was reading the steps and had no clue what he was advising). He asked had we reset?? anything or made any adjustments to the temp...I wouldnt even know HOW? He had me unplug, then reset temp to -6 and then place a cup of water in the freezer and call him back in 3 hours. The whole time humming/unusual sounds still there. I called back at 11pm EST as instructed, and cup of water still just a cup of water, did not freeze. He then told me we were out of their normal service area??? and it will take 2-3 days for a technician to arrive! Seriously! Hello, this is the year 2014, not 1934. I then got upset. I called Lowes the next morning at 6am. They brought a loaner frig and placed on our front porch. As soon as it was unloaded, the LG mysteriously started working and the sound went away. I am calling Lowes this morning for a full refund. I am not going to get involved with this mystery problem going back and forth. LG customer service, horrible, I AM OUT and will never purchase any LG product. Please dont make the mistake we made, do your research first!! Shame on you Lowes for offering this frig as a top end! Do your research Lowes purchasing agents.

We purchased a top load LG washer from Home Depot. We were told how energy efficient it was, saving water and time, spinning the clothing so dry it would take less drying time, and that all washers would soon be made without agitators. They were on sale, so we purchased one. Big mistake! I have to run all loads on heavy duty and extra rinse just to get enough water in the machine to get the clothes clean and get most of the detergent out (No, I dont put in too much detergent). This takes 76 minutes, no matter the size of load, which most are small to medium to be sure the clothes get clean. It has also started knocking and getting off balance. I cant wait to get rid of this washer and would never recommend this type to anyone.

Already had the repairman here once before the warranty expired. Now warranty is expired, and the machine is still not performing well. Takes 3 hours for one load of wash. It was the most expensive washer in Home Depot when I bought it about 2 years ago. Ill never buy another LG product.

We have had an F3 error code issue for months, it threw the error for the first time 2 years to the month from date of manufacture. We have had the range for 26 months and the error for the last six months of that. After numerous calls with LG they would tell us to unplug the unit and at first that would clear the error only for it to return a few days to a week later, then when those calls resulted in the error never clearing they suggested that we have a tech out to fix it at our own expense since it was beyond warranty.After numerous visits from a LG referred appliance repair company, having LG first suggest we spend $200 on a part to replace the buttons, then when that didnt work asked to spend another $160 on the actual control panel part for the electronic system LG shipped a part for this stove which does not fit in the actual model we have. They apparently have discontinued the original part that is needed, at this point there is no part that fits our range which was manufactured 2 years ago in March 2018, we received the stove in June 2018 and have had issues with the F3 error button in a continuous shortage stage since about March 2020.This was not a cheap gas range. It cost ~$2,000 and to have spent $360 on parts + another $200 on labor at this point we are so frustrated. that is $560 that we could have put towards a stove that would not be a continuous pain the the side to have repaired, for an issue that should not be coming up so close to the manufacture date on an appliance of this cost only to find that they dont make the part we need any longer. I would not recommend purchasing a LG range to anyone I know.

We bought an LG refrigerator in October of 2015 when we moved into our house and had no issues with it for the first 4 years and now it has been nothing but problems! The refrigerator continues to go through periods of not keeping foods cold in the freezer. The issue has now moved into the refrigerator as we awoke this morning to our ice machine which had melted all over our hardwood floor. I have called technicians in the past and they have been unable to help and now when I call no one is willing to service the refrigerator as it is becoming a common occurrence and unable to fix! I would not recommend LG unless they find a way to fix this.

We finally got the fridge repaired, it was the compressor, apparently these compressors are hard to get so that was the delay. The repair serviceman was very professional & knew what he was doing, had it working in about an hour .

In November 2014, purchased a LG Double door with a bottom freezer drawer for nearly 3000.00. Had repair company to come out to address issue with ice maker only dispensing crushed ice. New assembly was ordered and necessary repairs made. Next, I noticed in a certain angle approaching the refrigerator there appeared what looked like a dent in the door. Upon examining more closely, the problem is a imperfection in the metal which gives such an appearance. Extremely annoying. Service Tech once again dispatched and saw what I saw and said the door would be replaced for there was a imperfection in the metal giving the appearance of a dent. Yesterday he calls and says LG would not be replacing the door for this was cosmetic. They said I could buy a replacement door. What a joke! LG has lost a loyal customer as a result of such a care less concern.

The LG is great. There is plenty of room for large trays or platters. Unlike most refrigerators today the design lets you utilize maximum interior space. Freezer is also very large. The only thing missing is sliding shelves. Well worth the price.

I purchased this washer (WT4801CW) new in December 2011 from Home Depot. I have been happy with it until just recently when my washer just stopped in the middle of the wash cycle. I tried to push the power button to re-start the load but the display was dead - no lights, no sounds - nothing! The lid was locked and would not open but my husband figured out how to get lid to open. We manually had to wring out all the towels I had in the washer and then dip out all the water. I called LG but all they told me was that since I didnt buy extended warranty they couldnt help me.Apparently the guy I talked to at LG wasnt in the US as he had no idea how to pronounce Louisville and asked me what KY stood for. My husband is quite the repairman and was able to figure out that the fuse on the noise reducer was bad along with having no power on the main Power Control Board. It cost us around $160 to replace these parts and thankfully my husband was able to do all the work himself. LG stands for Lifes Good, but apparently this is a joke on us!

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

Read a review by Kathleen from Pa on her bad experience with a leaking dishwasher. We had the same experience. Repair staff made 2-3 trips to our home, replacing several items inside the door. The 3rd repairman finally determined that the dishwasher was not properly leveled. After he leveled the dishwasher, we no longer had the leak problem. Hope this helps some of the frustrated LG dishwasher owners with the same problem.

We bought a side by side, door in door - within a year, the button broke off the handle. At the 3 year mark, the compressor went out and was not repairable. For the cost of these refrigerators, I am very disappointed. I will not purchase another LG appliance again. Our repairman said he condemned 5 LG refrigerators within a week, all were about 3-4 years old.

I purchased my LG dishwasher on april 11, 2015. I did not purchase an extended warranty as LG was supposed to be a high end appliance company and felt the product would not require service right away. However, I was wrong. One week after my 1 year purchase date, the dishwasher had an oe error code flashing one morning, which I did not know what that meant. So I continue to use it and instead of running at night while sleeping I decided to run before we went to bed. The dishwasher when first starting had a loud grinding noise, which sounded like it was trying to take off and start flying.I went online to find that this is a problem with the dishwasher and the company does not back their warranty. I started a chat at 8:38 to resolve the issue and remained on the chat until 10:52, with no resolution. I then called the company direct. Spoke with a rep and a supervisor, both of which informed me my dishwasher had no warranty. Only after I had to contact Sears, get a duplicate receipt, upload it to them and they reviewed it. Since I got a discount on my dishwasher due to the door having had swirl marks on the front it voided any extended warranty. Therefore, I like many others will have to pay a serviceman to come repair my dishwasher that I purchased just over a year ago. I would tell anyone looking for any type of appliance. Do not buy LG anything!!! Their customer service is awful and their warranty is ridiculous.Update 5/13/16: I received from LG names and numbers of authorized repairman in our area. Called their repairman, was told by them Oh, maam, you are not in my service area. So, therefore, I have no one to service my dishwasher.

So disappointed in this product and customer service! My husband and I built a house in 2017. Bought all of our appliances range, microwave, dishwasher and refrigerator all in a bundle from Lowe’s in Bedford, IN. So elated about having a new house with all new appliances! My elation quickly turned in to total frustration! Only after 14 months of use the compressor went out. Let me repeat that AFTER 14 MONTHS! After several phone calls to the store, the customer info center the Lowe’s Extended Protection number. No one I spoke with could give us the same answers to any of our questions. It took weeks to get a service rep to even look at it and when he finally arrives and determined the compressor was bad he had no replacement with him. Had to be ordered which took awhile to arrive, a few more weeks before they could come back to install the new one. Only after cancelling and having to reschedule that appointment in which I had to miss work to be available to let him in to service the refrigerator. A loaner was offered at one point in time but I was told that could take a week to deliver not knowing that the replacement part would not be available on the first visit I declined. Was also told by one representative that we could just replace the refrigerator then only to be told by another that was not the case. I wrote down all the names of every one I spoke with and even had each one send me our dictated conversation in e-mail. They would not stand by their word. Never could I get a manager on the phone. Was always told that Customer Service does not have one. Most call centers operate off of a 3 tier system so I found it hard to believe that one. It took a total of 12 weeks to have the issue fixed Missed days at work, food loss, all the phone calls and time spent talking on the phone and getting no real answers.Was told at one point we could use a local repair man and the Extended Protection Plan that we purchased would cover the cost only to be told by someone else that it would NOT and if we chose that route it would void the EPP all together. Could had it fixed in 2 days as opposed to 12 weeks. The whole reason I am writing this review today is because after going through all of this our freezer isn’t defrosting correctly and therefore the ice maker isn’t working, the food in the freezer is barely frozen. The temp is set on minus 4 but the thermometer has placed on the inside barely reads 32 degrees. Here we go again!!!! So disheartening to spend so much money that you work so hard for on a product and to be so disappointed by it and the customer service that you have to deal with. LG 26.1 cu ft Side by Side Refrigerator with ice maker and Door within Door Black Stainless Steel Item # 708951 Model # LSXS 26386D.

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

I was all happy about LG new technology on the double oven range and the easy clean. This is a fraud. This does not work. This top oven gets cleaned manually. Very hard for people with short arms. LG Im very disappointed.

After 20 years with Kenmore we decided to buy a LG refrigerator. We paid $2200.00. It broke down after 11 months. Called Lowes to find out about the warranty repair. Was told to call LG. Called LG and was told to call a service company. Was given the number. Called the company and was told by them they have not did service for LG over 5 years and told LG to take them off the list. Called back to LG. Got the same number. Explained to them they do not service LG anymore. Was the told they cannot find anyone in our area.After two days of phone calls was given a number to someone called. He came out. Had never worked on LG before. Didnt know how he was getting paid. Call LG to help walk him through the repair. They told us it was a fan and will order it 4 days later. Still no word. Called LG. Was told the part will ship today. Refrigerator is still down. Will have to wait until next week to see if it gets repaired. I will never buy appliance or any big ticket item again from Lowes or LG or anything LG sells. Will stay with Kenmore or with a company that offers local service.

Wish I had read the reviews before setting up my $374 dollar appointment to have someone come fix my leaking LG front load washing machine. I have had it about 4 years... Long time? NO! I had a Kenmore for 10 yrs... Wish I would have bought a new washing machine (different brand)! UGH. Cant cancel now or I will be charged $100... Just set up the appointment 4 hours ago, they coming today. You have to cancel 24 hours in advance! I too have experienced many of the complaints I have read, but never acted on them... A leaking machine will make you act! Disgusted!

Bought an LG washer from Home Depot in Alamogordo, NM about 4 yrs ago. From the very first few uses we would occasionally notice small holes appearing in clothes and towels etc. Followed manual carefully about what cycle to spin clothes on, also followed cleaning procedure rigorously as my daughters LG developed the dreaded mold. I was assured that would not happen if I left the door open and cleaned the seal and ran tub clean cycle frequently. I did all that and still developed the mildew/mold stench that permeates our towels mostly. The small holes I finally figured out was caused by the spin cycle (even on low) forcing the thinner weight fabric through the drain holes in tub and catching the fabric on the unpolished back side of rough punched drain holes. I actually physically pulled a t-shirt off the side of the tub slowly and saw with my own eyes the fabrics pulling out of the holes leaving small tears in the shape of the drain hole pattern. Many clothing items were ruined before I started washing everything, even towels in laundry bags. I use cotton pillow covers to dont stink and wash towels in. The main computer panel started to go out immediately after the one year warranty was up. The washer now sits, but at least my clothes dont stink and I have no holes in my new clothes. Laundromats are not that bad after all. The crap that is being pawned off on the consumers is deplorable.

Every so often greasy black stuff gets on our wash. I think I found the problem. Inside the tub there are three plastic pieces with little rollers on them. I removed them and found lots of black slimy stuff built up. It was really gross. I cleaned them as best of could, but we probably need to get rid of this washing machine as it ruins so much clothes. It is not worth it any more.

This washing machine (LG WT1101CW) blew me away when they delivered it. The controls are up front so you dont have to reach back to set them. I put quilts and towels to wash and it remained balanced which was a problem with my old washer. It is very quiet and spin dries so fast that the clothes almost feel dry. What a washer. LG customer service told me if I ever have a problem call a certain number and put the phone next to the washer and it will diagnose the problem from signals from the washer.

One good thing about it: the funny sounds it makes. Just about useless crap. Top loading pile of crap. What a hunk of junk. Mine is a top loader. Smart drive load sensor it is none of those. It does not sense loads. And is not smart. I will not purchase another LG anything again. This thing is unreliable junk. It calls itself a water saver. Problems: itll get stuck load sensing. It complains about uneven loads and the loads as far as I can tell have to be a specific size to get past that bug. I got the thing 4 months ago. If theyd own up to having given me a bad one so I could exchange I would. My current load has been trying to complete for at least 4 hours because itll simply fail. I have tried everything I can think of to get it to work right. The field tech tried to fix it, and couldnt (literally). They simply didnt send that person with the parts needed to repair it. Hes tried and even once said Wow thats... just broken. It takes me most of a day to do one load.

I purchased an Lg Washer and dryer a little over a year ago. Within the first year I had to have the washer repaired a total of four times with three of those repairs being done for the same issue. When I bought the washer at Pacific Sales in San Dimas Ca, I purchased an extended warranty. Just recently, the washer began to leak water again. I contacted the warranty department and notified them of the problem. They sent a technician out and he deemed the washer unrepairable since it had been repaired for the same thing several times. I then contacted LG and told them that they needed to replace my washer or give me my money back. This washer is a lemon. They told me that I was out of warranty and that I had to deal with my extended warranty company. I told them that I already had and that since the problem was a pre-existing one, they would have to replace it.So after two months, I still dont have a washer that works and not only that, I have a wash room that has been damaged due to the leaks from the washer. My wood floor has begun to warp. I have done everything that LG has asked me to do and provided and they continue to give me the run around and blaming everyone but themselves.

I purchased my LG Refrigerator French Door LFXC24726S on 9/5/15 from Best Buy. This refrigerator is used seasonally from June through September each year and winterized. In July of 2017 or after about 6 months of actual usage Error FF (indicating a fan problem) appeared and the refrigerator ceased to cool. A local repairman (not LG) replaced two fans with no improvement. Since an LG repairman was unavailable on a timely basis I was forced to buy a replacement refrigerator since this is a seasonal rental home. I was able to get an authorized LG repairman in late August who with consultation with LG Tech Support diagnosed a probable Main Control Board issue since the board has been updated to correct a known internal fan icing issue. No repairs have been under warranty so after $300 for fan replacement and $500 for board replacement the refrigerator still produced Error FF and does not function.I would gladly join a class action suit because this is simply unacceptable. Foreign quality that is being sold to the American public by our big box stores. Furthermore, I have been unable to talk to a technical representative at LG myself getting bounced between the standard 800 customer service and the LG parts distributor. My authorized LG repair service indicates that LG is frequently difficult to deal with. DO NOT BUY ANYTHING MANUFACTURED BY LG!

We purchased the French for LG refrigerator 2-3 years ago and it stopped cooling yesterday. We called LG support. The lady was nice, telling us to try this and that, but nothing worked. She then gave me a phone number to call for local service, with all cost paid by the customer. It is not good for such a giant piece of appliance to work for just 2-3 years. I called the local service anyhow. The stop by per se is $100, and the estimated repair cost (compressor issue-- it is cold when plugged in) is $650. Looks like this is a very common issue with this LG machine. Can LG do anything about it?

Our LG dishwasher is only 2 years old and had to have a tech out to advise us to why our dishwasher is not working. We were told the motor is seized! Seized? We wash the dishes once a day....how could it be shot? It will cost us alone $200 just for the part and then a tech fee to install. $$$$.

Purchased a brand new 4 door refrigerator model LMXS30776S and in less than 6 months the water dispenser is already damaged/scratched. I complained to LG and of course they chalk it up to normal wear and tear not covered under warranty. I was sadly mistake into thinking I was paying for a quality product but instead I ended up with cheap material and bad customer service. I should have done my research because I found out after the fact, LG has major issues with their refrigerator line and possible legal action was taken against them for it. Buyer beware.

We purchased an LG WT4970CW washing machine in August 2014 from Best Buy. Shortly after using it, I noticed some of laundry would be dry on top, especially sheets. Sheets would be pulled tightly across top of drum and be completely dry - obviously were not touched by water and detergent. Then, on subsequent loads, the machine kept giving error message: UE which means the load is out of balance. Machine shuts off in middle of cycle and you have to open the lid, pull the laundry out and rearrange it, close lid and machine turns on again. However, during one load, this happened up to six times and it took me four hours to complete one load of laundry. I dont stand by the machine while it is doing its job, so when I would expect the laundry to be done, I would go to my basement only to see the UE displayed which meant it wasnt finished.I had a repair person come to my home last week (10/2018). He called and spoke with an LG technical support person. He explained the problem and was told I was doing the laundry incorrectly. The LG agent told him I have to wash only like items at one time. In other words, if I have a load of jeans, tee shirts, polo shirts, mens underwear, socks, I need to sort the clothes and wash the jeans separate from the shirts, separate from the underwear and socks!!! The machine goes out of balance almost every time I wash two bath towels, one hand towel, and one washcloth along with a nightgown and some underwear. The LG agent said I should only be washing towels (up to six bath towels) at one time and nothing else. This is not how REALITY works! It would take me a full day to do the equivalent of two loads of laundry. It would also defeat the purpose of the water-conserving feature of these new machines. I would need to do six tiny loads of laundry in place of my normal two loads. Also, I do not have enough clothing to wait until I have a full load of just underwear so it is a normal-sized load. I dont even have enough pants and shirts to wait until I have a full load of just pants to wash. This machine is only 4-1/2 years old and I have to replace it. I also bought the extended warranty, but was only offered a one-year extension for parts only. Of course, the warranty expired in August 2016.The repair person said there were no parts to replace or would make sense to replace, because the cost of the repair would be almost the cost of a new machine with no guarantee it would fix the problem. He told me my complaints are very common complaints he has heard over and over from his customers regarding their LG machines. The repairperson highly recommended I buy a Speed Queen TR7000 which works almost the same way my 35-year-old Maytag washer worked and it comes with a seven-year materials and labor warranty. Cant wait to give the LG machine the heave-ho and get the Speed Queen machine! I will never buy ANY LG product as long as I live.

Im LG customer since an year. I bought LG refrigerator from nearby store. Due to electricity fluctuations problem occurred but what kind of issue is this? I dont know. It has been 10 days since Ive complained but no action taken still. Very very worst service by LG.

We purchased the LG French Door Refrigerator a few years ago and honestly has been nothing but problems and issues since the purchase. From the beginning, several parts (plastic door holders) starting falling off and breaking. We have had repair people out multiple times in the past few years (including again today). The refrigerator often freezes items and the freezer does not freeze (yes this is somewhat ironic). The freezer door is currently broken and ice maker is hanging down. Also, LG customer has been very difficult to work with, one of the most difficult appliance and customer service experiences I have ever had. If given another opportunity, we would not buy another LG fridge. I hope this is helpful and saves future buyers the challenging experience we have had with this fridge.

Purchased our fridge brand new Model number LFD22786 French doors, freezer below, stainless steel. In 7 weeks the freezer began to warm up, by eight weeks it completely quit and so did the refrigerator. We called LGs service dept and they sent a repairman out after waiting a week. The compressor was shot as well as the control board. He had to order parts. Parts were on back order. They didnt call to tell me this. I had to call the repair company to get a service number to call LG directly. They told me the parts were back ordered and wouldnt be in for another 4 weeks...or longer. They were going to put in a request that the fridge be exchanged. So the request sat in que waiting for someone to look at it. It is still sitting there. I have to wait again/still another three days before I can call them back and check on the status of the order. I am now three and a half weeks without a refrigerator and holding. I will NEVER buy another LG product (did I mention these suckers are EXPENSIVE?) and I will NEVER recommend them. They have proven that as long as they have our money, life is definitely good for them...not so good for the consumers who trusted them to have a good product.

Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.

Paid almost $3000 for a refrigerator only to have it fail in less than 2 years. Save yourself time, money and frustration. Just because it is expensive does not make it a product that is well built. You would be better off buying a $700 fridge. At least if it breaks, your ROI is better. Tried going through customer service, and I am still waiting for a callback.

I havent had this but a little over a year and it doesnt work. Ive never had a problem with my old dishwasher but decided to upgrade. I read the manual and followed all protocol. Never buy LG. Ive been on the phone for hours just to get someone out here to service it.

I bought an LG Tromm washer and dryer (WM2077CW) from Home Depot. The dryer has been excellent but the washer is another story. My white clothes are dull gray-looking even with the use of Oxy-Clean and/or bleach. I clean the door seals and use the cleaner recommended by LG and still my clothes stink and appear dirty. The washer now doesnt wash. The machine will come on but will not wash. This is the second time I have to fix this machine. I will never ever buy another. I have contacted LG with no response. I will probably trash this machine, because I wouldnt even sell it to my worst enemy. Note to all consumers, dont buy LG.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowes Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowes or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowes stores!

I have a top loading Waveforce model. Im one of the few lucky owners in that my machine has worked - sort of - without the recurring problems of broken parts, leakage, and poor customer service mentioned above. That said, the problem with this dog is that its supposed to weigh the clothes and dispense a volume of water based on that weight. Unfortunately it ALWAYS grossly underestimates the amount of water needed with the result that much of the load sits above the water line (exposed to the air) for the duration of the wash cycle and doesnt get cleaned very well. This holds true for any size load, from light to heavy. The only setting Ive found that dispenses enough water to adequately wash any size load is Bulky Bedding, which dispenses quite a bit of water regardless of the size of the load. The problem is, if you only need to wash a few items and you want them to actually get washed, you still have to use this setting with the result being that you end up with much more water than you need to get the job done. This will be the last high tech appliance of any kind I will buy from any company, especially LG, because all of these companies massively overcharge for bells and whistles that never work as advertised. Same principle holds true for the LG dryer. It (and my previous Bosch dryer) claims to have a sensor that detects moisture IN THE DRUM, which in turn controls when the dryer turns off. Problem is, it almost always underestimates the amount of moisture IN THE CLOTHING ITSELF with the result that the load doesnt always dry properly. From here on out every appliance I purchase will be basic, low tech appliances that do a better job for a fraction of the cost of the bells and whistles versions.

One month after purchase dishwasher would stop 20 minutes into cycle and display power failure. Called Customer service and told a visit from repair would happen next day. Never arrived and phone call to service center never responded. Dishwasher would complete cycle after restarting 2-3 times and now will not operate beyond 20 min. PF

Purchased Lg refrigerator in November 2015. March 2018 compressor went out. Lost contents of freezer and refrigerator. Cost of compressor covered but installation and parts needed to replace compressor not covered. Cost me 600$. Average life of refrigerator 14 years, Not LG, Reviews report that there has been a class action suit against LG for this problem.

We are having a problem with our ice maker. The dispenser flap fails to close and the ice freezes into a lump and plugs the discharge chute. The refrigerator is less than 5 years old and the parts to repair the problem are no longer available according to the LG tech who came out. Further they charged us $125 for the call to tell us they cant fix the problem. This is our last LG purchase.

This LG refrigerator is huge and it keeps things cold. It is easy to clean and the freezer is ice cold. The shelves are easy to remove and put back, and its easy to rearrange as I want.

We bought a new LG fridge in August 2017... Yesterday Jan.21 2020 (2 1/2 years) the fridge and freezer quit working. I called the LG 1-800 to do a remote Smart Diagnose but none of their agents could get their receiver to work in order to do this. They told me to call the one warranty dealer in my city as I found out today that all the other warranty dealers dropped both LG and Samsung for both warranty and non-warranty works as their products and service are horrible.So the only warranty place said they would not come out and I had to bring in my fridge but they suggested based on what I told them was happening that they would spend $500 plus to maybe still not be able to fix it and to go buy a new one…. LG warranty is on parts only and the guys said its never the parts that are expensive. It is the problem solving time and labor that costs. It turns out they would rather build a product that uses less power for energy savings but the compressors etc fail in short time 2 to 6 years.. Great….

Run from LG Refrigerators! Do not buy one! They are the worst and the company is terrible when requesting warranty service!!! We have had an LG fridge for 6 years. It is now on its 3rd complete compressor failure. When calling LG I keep getting told by their customer service that we are in the queue. Fridge has been broken for 7 day and we are still in the queue. The customer service person hopes we will be up in another 24-48 hours. After we get out of the queue, it can take 3-5 days for a service person to get parts. What a bunch of crap! Crappy fridge, crappy customer service, crappy company! Avoid LG!!!!

Save your money. Do not buy LG appliances. We spent almost $1000 on a dishwasher in May 2019. By November 2019 the motor was going, as explained to us by an LG service/ repairman. Called the Corp office in AL they told us to buy a new DW and they would send a third party vendor out to pick up the damaged DW and reimburse use the purchase price, NOT the delivery and installation fees. We purchased another more expensive dishwasher, not LG, and put the old one in our garage.After a zillion phone calls the DW was picked up in January! We were told the check was in the mail. Since no check has arrived, a call was made AGAIN to LG Corp. Advised they still don’t have the DW!! Obviously the check in the mail was a lie!! Called the fulfillment center who advised DW has not been picked up yet by FedEx, even though it was picked up at our house on 1/22!! It is now 2/10, about 3 months since this nightmare started and we are out $2000 for purchasing 2 dishwashers????

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.

I purchased LG front load machine in June 2012, since then I am very unhappy and not at all satisfied with the cleaning of the machine. I have many LG products at my home and had no bad experience with any of them but since the day I purchased the front load LG machine, I regret the decision of buying LG product. In the span of 2 years of purchase of machine, I have called customer services on several occasions for help and few of your technician have visited my place as well. I did whatever was advised to me by your technicians, I am still not satisfied with the cleaning and the machine functioning. My sister and mother are using the same model of machine and they are highly satisfied but when they came to my place and washed clothes in my machine, even they found a problem in my machine cleaning which your technicians are unable to find. I feel as if I have been sold a LG product with false promises which is classified as mis-selling. I think customer satisfaction should be the priority of every brand rather than selling products. I, as a customer, feel as if I have been cheated. I need my machine to be replaced or else I will make sure to take this matter further. Thanks.

I purchased my LG washer (WT5001C) at my local Home Depot on 7/2/2011. On 2/6/12, it wouldnt spin out the water. I called and they gave me the phone number of A & E Services. I spoke with them on 2/27/12 and they couldnt look at it until 3/8/12 when they told me the motor and the mainboard in the computer were gone. They said it would take another week and a half to get the parts (if they were in stock) because they were coming from Korea. I dont think I would ever buy another LG product!

I have setup a website lgwarn.com to further document our experience and provide photos and LGs denial letter. We purchased an LG Front loading washing machine that opened up during a wash cycle and LG is refusing to cover any of the damages to our home. This is particularly egregious because LG is aware that if their front loading machines over fill with water that the door will pop open. LG is knowingly selling front loading washers that will open if, for whatever reason, they get too full of water.MODEL NAME: WM2650HRA SERIAL NUMBER: 306PNAJ6G432. PURCHASE DATE: 4/20/2014 Retail price $1,099.00. It worked perfectly until 5/10/2014 when during a sanitation wash cycle the front door opened and poured water out causing over $3000 (supported by estimates from licensed contractors) of damage to our living space by ruining wall to wall carpet and some of the sub floor. On 5/10/14 LG service representative admitted that too much water would open the door. On 5/19/14 ** also stated that too much water would cause the door to open. This proves that LG was well aware of this feature of their front loading washing machines.5-20-2014 LG Call ** Representative Katie refused to provide smart diagnosis report from 5/10 incident and refused to provide her last name but transferred me to a supervisor. 5-20-2014 Adrian ID** seemed surprised that two people at LG had admitted the defect regarding the door opening. On 6/16/2014 our claim was denied by LG. We have filed a formal complaint against LG with the North Carolina Dept of Justice Consumer protection dept.

I agree with what everyone has to say about these new washing machines. I bought the LG 1101 washer 2 years ago. Chose this model as consumer reports gave it a raving review. After doing a couple loads I felt that the machine wasnt washing the clothes very well - white streaks on dark clothing, dry spots on clothes, not smelling clean at all so I would watch how much water would go into a load - not much! I pulled out a grey dress shirt after a full wash cycle & could see that it was completely dry in certain areas! I called LG & asked them if they were the right people to call or should I have called Sears (where I purchased it). Of course they said I made the right call as they would send a repairman out & because I had the machine for only 2 weeks. I should have called Sears because then I could have returned the machine!Anyways repairman said that the machine is doing what its suppose to do - senses load & puts water accordingly. I showed him a picture of the shirt & he said he understood. He has heard the complaint many times. He said to get around the not enough water issue was to open up washer so it thinks youre adding more clothes so then it will add more water. What a waste of time having this machine is! I have been doing this with every wash load but sometimes I forget because I dont have time to wait for it to start filling. I now put about a bucket full of water (about 10 litres) into the machine after putting the clothes in & then start up the machine. Pretty pathetic that I have to do this to a brand new machine. I absolutely hate my new LG washing machine. Wish I had never purchased it. Its really too bad as I was so excited about getting it as I had never owned a new washing machine before.

We purchased a microhood at Menards on 04/16/2016. It was to replace a GE microwave which had been over the stove for a number of years. This LG microhood worked for 3 weeks and when I put vegetables in to reheat one day it just didnt heat. I talked to Menards and they said it was up to me to contact LG warranty issues. Trying to understand foreigners is extremely aggravating. Why doesnt anyone keep the jobs in the USA anymore? He had me unplug the microhood to reset it and when that didnt work, tried to find someone to repair it. He was unsuccessful finding a business to work on this product. So now I am stuck waiting for repair scheduling to contact me in a number of days. I need this microwave now! As far as I am concerned this company no longer exists. I am looking at having to purchase a new washer and kitchen range within the next little while and it will not be an LG. My husband works at a car manufacturer where hundreds of people work and we are going to make sure other employees are forewarned about this company. We certainly never expected to get less than a months use from an LG product.

After owning our LG refrigerator (model #LFC25760TT) for about four years, we were alerted one evening to a problem by a burning plastic smell. We discovered the lights within were unacceptably hot and had subsequently melted the light fixture at the top interior of the fridge. Looking online, we discovered we werent the only ones with this problem.

I bought this expensive refrigerator 4 years ago thinking that the more you spend the more reliable. However so untrue. Last year during thanksgiving It broke down. I bought an extra warranty but LG said the compressor was not warranted and I’d have to pay for it myself. I paid for it alright. Ever since the compressor went out I’ve had to pay for a repair man to come to fix it 4 times now. I came home yesterday and found water on the floor. For as much as I have paid on repairs I could have had a brand new refrigerator. So now I’m going to be wise and stay away from LG.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

I had purchased a side to side refrigerator in 2011 and now it has shown up with some trouble in the compressor, I am now informed I cannot get any spare part since it is out of warranty period, I have filed a complain on 13th Jan 2020, still no response from the customer care, I have the following doubts, 1) are we suppose to select the product only based on the warranty given because we never get any spare part beyond this, so that says 5 years is the worth of this product and any repair beyond this is not possible. 2) If this is the state why should we pay such high prices refrigerators and condom it to increase the junk when on the other side we speak about global warming and decreasing the waste. 3) I had grown up using LG products and its so very disappointing when we do not get proper response from a brand whom we respected as a high brand and felt pride is possessing it.

Updated on 04/01/2020: Please, would someone contact me from LG? You sent a very nice repairman in February. He said the dishwasher was not level, so he leveled it. Now, we set it to wash a load, it plays music after about 3 minutes and shuts off. We set it again, the same thing. We set it again and it may or may not continue washing. We set it TWICE last night before retiring and this morning, its filthy. 1- when I reported this problem after repair, no response. 2 - The dishwasher pods are pricey to begin with but more expensive when loads have to be rewashed. Would you please arrange a repairman appointment? PLEASE!Original review: We are in the home building business, so its not as if we purchase appliances every 25 years. LG has left us extremely disappointed. Dishwasher: 3 hours 45 minutes for a wash cycle??? The standard cycle fails to do a decent job unless its half empty and even then we end up washing by hand. If it didnt cost us an arm and leg Id bash the front it and throw it on the curb.Fridge: The drawers consist of plastic high & lows. Liquids & crumbs get stuck and no way to get out. Embarrassing to the point that we cringe when anyone outside the family open the doors. Ice maker is pathetic, makes about 1/2 quart of ice. Range: The vents face the burners so when the oven is on and we have pots or pans on the burners cooking, the head from oven hits the pots. So hot that a couple hands have been burned. Had to purchase the silicon half mitts to keep on the handles to avoid injury. My mothers old Whirlpools are so much better. Not only a disappointment but we feel we wasted a few thousand dollars. :-(

We purchased our LG LFX29945ST refrigerator in June of 2014 and started to have major problems in December with the refrigerator compartment freezing food. We had the temperature set at 45 degrees and it was still 30 degrees inside. Called LG for service and got terrible support. We made several calls, got disconnected/hung up on once. The smart diagnosis showed we opened the refrigerator too much (we have a family of 5 so it gets used a lot). They tried to tell us it wasnt level, but the level showed good. Lucky for us we purchased a warranty via Lowes. Lowes sent a service person out and he would sit on hold for 20-30 minutes to talk with an LG tech. Service replaced the whole inside back panel with the air control doors and thermostats along with the control board. This repair caused the refrigerator to not get cold at all. Tech came back out and was told by LG support it was the wrong control board that the LG tech told him to order. Another week later the new control board comes in and its freezing food again (temp between 28-30 degrees). We been unable to use the refrigerator for over two months. Tried to do a review on the LG website and they denied it. I guess that is how they get such good reviews by rejecting the negative ones. I cant believe that I spent over $2,000 dollars on a refrigerator that I cant use for food. At this point the Technician and I are both very frustrated with LG and still trying to resolve the issue. How can a consumer get a bad appliance replaced?

We purchased a LG Top Load Washer WT1501C the end of November 2015. However during a five months period our clothes would be left with stains and white streaks on our clothes. During this time prior with followed the manufacturers instructions to the letter with no improvement. A service technician identified that lack of sufficient water as caused by a malfunction part. A request was submitted for a new part, none received, a request for washer requested. Both were denied by the head office technical team, who indicated it was us the consumer were doing something wrong and would send another service technician to investigate. The end result is a expensive washer that does not work and LG not wanting to honour its warranty. BUYER BEWARE. SUGGEST DIFFERENT COMPANY.

DLG2302R - We purchased an LG washer and dryer about 4 years ago. After 6 months, the dryer button would not work (to start the dryer). It was still under warranty and a technician came out. He wasnt sure what was wrong, but he tried replacing a part he thought might be the problem. It worked for a while longer after that, then it would turn on sometimes but not other times. We called again. Now it was out of warranty, and we could not afford to replace the front panel to fix it (we already spent $2,000 to purchase the pair). Then the dial quit working (still doesnt work). As a result, we have had to manually program the time/heat setting with other buttons on the panel. We never know if the dryer will work when we need something to be dried. Like today 4 years later.

We purchased our set (LG Tromm DLG8388NM Washer and Dryer) in 2006 and for the first two years, everything seemed to work well. But now, the washer leaks, the drum is corroded with black disgusting gunk that is difficult to get to let alone clean. The clothes stink even after washing them twice, with bleach and fabric softener. The dryer spins but there aren’t any heat. We spent over $2,500 on the set from Home Depot and have been disappointed to say the least. We also had a bad experience with an LG dishwasher and refrigerator. Both had to be replaced a year after purchase. We spent a total of $6,500 on LG products and they have not lived up to their Lifes Good name. My suggestion is not to roll the dice with any of their products because you will be angry and frustrated.

On a 7 month old side by side LG refrigerator I have had 5 service calls in the last month and am again waiting for a service call. The first problem was the unit would no defrost properly so they put in a new computer board and then ask ME to take a hair dryer and defrost the unit (Only took 5 hours), then the next 4 calls concern the ice maker,,, I have had two new ice makers installed and neither work. When I finally got to talk to Theresa (a corporate supervisor) at 10AM I was told that I do not qualify for a new refrigerator and that I needed to call back tomorrow to schedule an appointment for repairs. (REALLY) I need to call back. I could not believe her. I have no had ice for three weeks and have now turned it over to Home Depot to resolve. Never Buy LG Products because their customer service does not exist...

We bought ALL LG appliances 3 yrs. ago, including their French door-in-door refrigerator. We’ve been without that fridge for THREE WEEKS now!! LG’s customer svc. is shameful. They think 3 wks isn’t unreasonable to live without a fridge. It took 2 wks & dozens of phone calls, hanging on hold for over 10 mins. to even get an LG certified tech assigned to our case. Took another week for THEIR certified tech to receive the new compressor from LG parts. (LG refuses to expedite shipping even when we offered to pay for it). He came, installed the new one & it’s STILL doesn’t work!!!!Admittedly, we were enamored by their products. We drank the “Life’s Good” Koolaid. The only element that differentiates one manufacturer, from another is their customer service when things go wrong. It’s easy to spew “Life’s good” mantra when people are spending millions on your products. It’s what a company does to help its brand loyal customers WHEN THINGS GO WRONG - that is the true measure of their worth. I was an LG brand loyal consumer. I’m over that now & hope to warn others so this nightmare doesn’t happen to them. My neighbor had a similar compressor problem with their Samsung fridge. They received a full refund for what they paid for it, in TWO DAYS!One of my husband’s cancer meds requires refrigeration. Even knowing that, LG customer service reps give the same rehearsed canned response; “we’re sorry for your inconvenience”. 1) They’re NOT “sorry” & 2) Being without a fridge for the whole month of August is considered well beyond “inconvenience”!!! They’re doing NOTHING except continuing to try to get it repaired at a snail’s pace. There’s NO possibility of getting anything done quick with them. I offered to give them MY FedEx acct. # to overnight another compressor. No, they can’t even do that. If I could afford to put this piece of garbage on the curb for trash pick-up, I would. But we bought all new appliances knowing we were going to be retiring & these were supposed to last us as we prepared to live on our fixed incomes. I would go buy a similar fridge by another brand manufacturer if I could, but we’re not drawing the salaries we once did. LG expects us to wait ANOTHER 3 wks or longer to see if their tech can replace the compressor, again. When asked if they could overnight it - no, that’s not their policy. They are a disgrace!!!

I have spent over 5 hours on the phone with LG so called customer service and parts orders which only exists in the Philippines... I Requested a US number or contact and there is not one. My problem is SIMPLE. I in need of a compressor and drier both under a 10 year manufacturer warranty that they just dont feel like ordering. Followed their instructions and had them send out a tech, take 99.00 from me for a covered part (for diagnosis) and now they say their Computer doesnt show the diagnoses or the technician notes. Talk about FRAUD!!! They sent the technician to my house! Even the technician was trying to say if he ordered the part(s) covered, we would have to pay him 400.00 or we could call LG ourselves for free! Have called over 10 times at this point only to purposely be disconnected after hours on the phone with them! This is ridiculous and illegal! Dont buy ANY LG PRODUCTS, they are liars and cheaters and try to extort $$$ from you!We are almost at 1 month of trying to get 2 parts ordered and still nothing! We had to buy a refrigerator in the meantime out of the paper. We have 2 boys with medical needs and refrigerated meds and they could Care less! Our refrigerator is 1.5 years old! So BRAND NEW & basically a LEMON! Dont buy LG & if you do, your problem will Never be solved in the US!!!