I purchased a Samsung RF217ACRS/XAA refrigerator from Home Depot a year ago. Just before the warranty ran out, I contacted Samsung service for a repair. The evaporator coils were over icing and the drain failed causing water to run into and under the chiller drawer. This is the 3 door model with the freezer in the bottom. Request for service initiated on 9/28/2015 and this is 10/9/2015 with no service scheduled. Multiple telephone calls to Samsung service and to Home Depot. Warranty expired on 10/4/2015. All is documented.

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

Bought a Samsung refrigerator with a 5 year extended warranty from Lowes and it has been broken 5 times and the warranty expires in 4 months. I don’t trust the unit and may have to get rid of it at a significant money loss.

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

$700 dishwasher started acting up 9 months after purchase. Kept shutting down before going through full cycle. Dishes were very dirty. We called for repair since they would also be there for the second repair on the microwave (bought at the same time). A circuit board was replaced and lasted 4 months before breaking down right before July 4th barbecue with 80 people. I spent the next couple weeks talking with various people. 3 times made it to their executive customer relations level. Was sent two emails confirming a one-time repair as we were now out of warranty. Received a final call informing me they have no one to service the machine, I was out of warranty and they would not service, despite previous agreement to service. So what happens when they sell extended warranties at the point of purchase, if they have no one to service the product? I called an independent service company. They advised me not to have it serviced. States Samsung has chronic problems with their circuit boards. To quote, They make great phones, they should quit there. I will never purchase another Samsung appliance. I spec products for kitchen renovations. You can be sure they will NEVER be on my list!

My Samsung dishwasher worked perfectly until one day it simply stopped working -- no lights, nothing. I called Samsung and was told if it was the control board it would be a warranty repair, but if it was the front panel it would not be. The authorized service repair company came and --without running any diagnostics -- replaced the front panel, and charged me about $300. The unit worked for a week, and then the same problem reappeared. They came back to do the work. Samsung said would be a warranty repair -- replace the control board -- but then after the work was completed, charged me $140 for the board anyway! After many contacts with Samsung, which agreed repeatedly that the control board was a warranty repair, I was never able to get the money refunded and Samsung failed to follow through with numerous promised phone calls. I would never buy another Samsung product after this experience (which is particularly a shame since Ive been a loyal Samsung customer for years -- phones, TVs, memory cards, etc.).

I bought a brand new Samsung refrigerator from Sears. We noticed these loud clanking, whirring and groaning noises from the first day it was delivered. At first we thought maybe it was just making these terrible noises due to cooling down and it would stop eventually. It never did. I called Sears a couple days past the 30 days since we received it and they told me that I had to call Samsung and that it would be covered under my warranty. So, I called Samsung, who scheduled a service appointment with me. These two guys who barely spoke English advised me that the noise was caused by my ice maker, so they turned the ice maker off and left, saying the noise should be resolved now. Well...I SHOULD be able to use my ice maker....right??? Brand new fridge and the SOLUTION is not to USE my ice maker??? HUH???So, fast forward to the next scheduled visit by the Samsung repair guys. Same guys. They tell me that the ice maker is BACK ON. I advised that I didnt even know where it was to turn it on. They said they turned it off, and left. Assuring me that the noises are perfectly normal. Just dont use my Ice maker. WHATEVER. Brand new Fridge! I cant use my ice maker? Thats the solution?!Next Samsung visit. I asked for a different technician. They send out a new guy, who tells me that the issue is a bar like thing from the freezer. He says he will schedule the repair and parts. Admits that the noises are NOT normal. Next scheduled visit, the same two original guys show up again and they have a fan, and some other parts THAT are OBVIOUSLY NOT what was shown to me and needed replacement. So, I ask them to CALL the last technician and find out what they were to replace. SOOOO... they leave and say that a different technician needs to replace the part.Next scheduled visit, the manager shows up and says that he hears the sounds and its the MOTOR and the COMPRESSOR. The MAIN working operational parts for a fridge!!! So, they schedule another visit with THOSE parts. Next visit, they replace the motor and the compressor in my now 2 month old refrigerator. AND ITS STILL MAKING THE NOISES!I asked for a replacement, since now I have essentially a REFURBISHED BRAND NEW REFRIGERATOR... and SAMSUNG customer service tells me... get this...The sounds coming from my refrigerator are NORMAL! I can hear the thing making groaning noises like its dying from the opposite end of the house, at approximately 1,000 ft away! SAMSUNG and their outsourced technicians are a racket/scam and they are making a fortune by ignoring their responsibilities to honor the warranty. They wont fix the issue, and they also wont replace. Now, I will be faced with hiring an attorney... simply because of the principle of the matter. Im tired of consumers being taken advantage of. I have a shiny refurbished piece of crap in my kitchen. Likewise, I have a 20 year old perfectly running, quiet refrigerator in my garage that I paid a fraction for and have NEVER had a single issue with it. Lesson learned here folks, is NEVER, EVER, EVER buy a Samsung refrigerator. EVER.

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

Bought Samsung side by side refrigerator in 2009. It has been leaking a lot of water down to the bottom of the refrigerator, under the drawers, which then leaks out onto the floor at least two or three times per week. We assume it is from the filter area. We do use the manufacture recommended filters so are not sure has caused this. The center of the refrigerator between freezer and fridge area gets very hot to the touch around the indoor icemaker. Wish we never bought this. We are very Brand Loyal customers, but will never purchase anything Samsung again.

Very efficient, modernized washer machine with easy to use technology! I never knew about high efficiency laundry detergent until I used the Samsung washer machine and dryer. Very pleased with how my clothing turns out.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Arent refrigerators supposed to last more than 4 years?

I purchased my Samsung French door refrigerator in October 2016 and I’ve had nothing but Troy with the ice maker. It has been replaced 5 times. I would never buy a Samsung product again!!! Thankfully I purchased an extended warranty, but when it runs out I’m done with this refrigerator! Also they don’t have space to put y’all bottles in either!

Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

I purchased a Samsung dishwasher, stove and microwave. Within a year of purchase I had to repair the microwave and dishwasher. Up until that point they were good. Appliance Problems. Beware before purchasing.

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

Did a kitchen renovation and bought a stainless steel 33 inch Samsung rf197 fridge. 3 months later it starts leaking water into the vegetable trays. The fridge freezes up. Everything inside is frozen and ruined. Ice builds up and stops the fan. After defrosting numerous times again ruined everything. Ice in fridge section again builds up and fridge shuts down again ruined everything. Compressor stops working for fridge section freezer keeps working. I am now on a first name basis with the repairman. Compressor stops 1 week before 5 year warranty up on compressor. Have to fight with samsung for repair. 18 months later the second compressor has gone. Enough is enough. Moved my beautiful samsung to the curb (no marks on stainless steel) and bought a different brand.

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didnt care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

HHgregg sent out a few repairmen (no report), did nothing, said it cant be fixed. I called Samsung they sent out 2 repairmen. No info and no work. In Feb 2013 I was taken to St. Lucie Medical center as I was violently ill. DX Bacteria in my lung. I spent the month of Feb in the hospital as I almost died and almost a year rehabilitating. I cannot open the dishwasher for fear of another attack. My daughter holds her breath and we over clean the unit. The repairman that was here today said to me, It needs to be replaced.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.

Like the others who have purchased a Samsung refrigerator, I also had water in the bottom of the fridge, water in the crispers, ice maker that hardly ever works. Loud noises when it does work. I have several costly repair and still having the same problem. I am done with Samsung and would never recommend or purchase another one of their products.

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

Within the past 2 years, I had technicians came to my house to service this fridge 3 times! Each time it costed me $250! The coil in the back panel simply froze up and cause the fan to stop spinning! And the temperature drops! I cant believe I did not do enough research before getting this fridge. Please avoid buying anything from Samsung! They are not responsible for their issues and there is a class action lawsuit currently going on with them.

Unless you enjoy taking your fridge apart for a couple days on a routine basis to remove a back inner panel, defrost the inner workings, and then it all back together again, I do not recommend this product. Weve taken it apart at least six times in the last three years. It is poorly designed. There is a clip that is supposed to help keep an evaporator drain defrosted, but it is too short. The drain freezes up, the ice backs up, goes all throughout the cooling coils, up into the wires and fan--all frozen into one solid block. I finally found a replacement clip that is longer. It is supposed to be here tomorrow--until then I have the fridge. This problem is well documented throughout the internet and this should be fixed by warranty. Its ridiculous and has soured me on Samsung entirely.

I have a call into a repair service for which I pay a maintenance agreement fee. It will take me 2 1/2 weeks to get a repair person here. 2nd time this refrigerator has quit due to a frozen drain. It is 2 years old. I will never buy a Samsung product of any type again. Its 10:30 at night and my children and I have just moved out into a garage refrigerator.

Stay away from Samsung refrigerators, they suck. Talk to appliance sales representatives and appliance repairmen, they will tell you same thing: Samsung is difficult to deal with.My 5 year old fridge, model #RSG257AARS, freezer section stopped working. This problem started 4.5 years after I purchased this unit. I first sign of problems was when the ice maker stopped making ice. I thought it was a ice maker gone bad problem - INCORRECT, this was the first sign that the freezer section was losing freon. I tried to find a repairman that serviced Samsung products, almost impossible. My appliance repairman (I own several rental units, I have used the same appliance repair guy for 10+ years) told me that Samsungs are hard to work on but not as hard as dealing with the Samsung company. Boy was he right! 6 months later, I finally got a Samsung approved repairman out to diagnosis the problem. The unit needed a $600.00 recharge of the freon system and, due to the delays in finding a qualified repairman, I found myself just outside the actual purchase-receipt-date on the 5 year warranty of the compressor system. Since my unit was technically no longer in warranty, there was nothing Samsung could do for me. I fought the good fight with Samsung and you can read the blow-by-blow description below (My Sad Samsung Story) but the bottom line is that Samsung is way, way too difficult to deal with from a consumer point of view. I think their customer service executives were trained in North Korea. I would avoid these machines and any other Samsung products. They have lost me as a customer. If you do own a Samsung and have any sort of minor problem, call Samsung immediately. Remember to keep your sales receipt. Samsung will not even start a conversation with you unless you have this. The following is an email I sent to the office of the president for Samsung:My Sad Samsung StoryFirst off, I own several Samsung phones and televisions. This is a story about the refrigerator I own and how unsupportive Samsung is when you have a problem. This past December/January, my wife and I noticed the ice maker of our Samsung refrigerator was NOT making ice. We then noticed that ice cream was NOT staying frozen. At first, I thought that with the Holidays and the large amount of use the freezer was getting; it might have a problem keeping up. We continued to monitor the performance of our freezer section and it continued to get worse. At this point I pulled out the unit, removed the access panel at the bottom and thoroughly cleaned the fan and coils. Since we have cats and dogs, I have always cleaned behind our refrigerator every 6 months. The refrigerator worked fine for a week but then went back to NOT keeping items frozen or making ice.With the problem not getting better, we finally started calling appliance service technicians in April. We own several rental properties and every time I have had an appliance problem, I have called a very reliable and trustworthy appliance repairman. He has been working for me for over 10 years. When I called him about my Samsung refrigerator problem, he said he did not work on Samsungs and told me I would have a hard time finding anyone who did. He was right. It took us until May to find someone who agreed to come out and look at the problem but he didn’t make it to our house until June. This guy was from Encore Appliance Repair. While at our home, he spent most of his time on the phone with a Samsung representative trying different diagnostic procedures. They finally agreed that the main circuit board was bad. The board was swapped out a week later and the fridge still didn’t work. Finally got the Encore service man back out and he again spent most of his time on the phone with a Samsung representative. The diagnosis this time was that the Freon needed to be recharged. During the phone conversation, the Samsung representative assured my service man that since my fridge was still under warranty; Samsung would pay to have the unit repaired. I was then instructed to call 1-800-SAMSUNG.My initial conversation with the Samsung representative, Peter, was that I would need to verify the purchase of this unit. I then proceeded to fax, email and text a copy of my receipt to Samsung. The next day I called Samsung and talked to Franklin, he told me that they had not received anything from me but that if my unit was bought in 2009, it would be covered. He then gave me the number of the certified repairman that Samsung uses in my area. This was the service agency that Samsung was going to use for my warranty repair. Franklin told me it would be quicker for me to make an appointment with this appliance repair service than for him to call and set up an appointment. Golden-in home Service came out to my house on Tuesday, June 23rd and told me that a gasket on a fill valve on my fridge’s compressor had failed and I had lost the Freon charge. Cost for repair was $600.00.I called Samsung again and relayed this information to Keisha. She told me that Samsung still did not have any verification of my sales receipt and then she transferred me to Bonnie, an executive service representative. Bonnie listened to my tale and asked me to immediately email her my receipt, which I did. Upon examining it, she said that since my receipt was dated 5/7/2009, the 5 year warranty on my fridge’s compressor expired on 5/7/2014 and there was nothing she could do for me.Needless to say, I was and remain extremely upset. My unit had been failing since December 2013, I finally get in contact with Samsung in June 2014 and they tell me that there is ‘nothing they can do for me’? I may have contacted Samsung shortly after my 5 year warranty expired but I have been actively trying to have this unit fixed since January of this year. It is very upsetting to me that a company, any company, would not stand by a defective product. I remain very upset with Samsung.The Story Continues…After I sent the above email to ‘The Office of the President’ for Samsung, I got a phone call from Shawna, a Samsung executive service representative. She listened to my sad tale and asked me some questions concerning what exactly the service technician had told me. It just so happens that the Appliance repair Company, the one I used to diagnose my fridge; called and that morning, about 45 minutes prior to Shawna, and told me that in their opinion, our fridge ‘was not worth fixing’. Keep in mind that this is the company Samsung recommended and told me to use. Ms. Shawna then said she needed to talk this service company, Golden-In-House appliance repair, and verify their findings. She told me that Samsung would either pay for my repairs or credit me a prorated portion of my initial purchase cost. She also promised to call back that same day.About 6+ hours later, Ms. Shawna called back and told me that since my refrigerator was fixable, Samsung would be willing to pay for the parts to fix it but NOT the labor. The repair quote by Golden-in-Home was for $600.00, mostly labor. I pointed out to Shawna that the repair service had recommended I NOT repair this unit, their direct quote was that it was that ‘it was not worth it’ to repair this fridge. Shawna argued that the unit could be repaired, if we were willing to pay for the repair. I told her that my household had been turned upside down long enough with this problem and we wanted to get a new fridge. I told her I wanted to have Samsung prorate the purchase price of my fridge. She said Samsung would not ‘buy back’ this defective fridge until I had tried to repair it. Shawna said she could submit a request for a buy back to her boss but it would be turned down. I then realized that Shawna had no power to resolve my situation. I told her that I was very upset with Samsung and that they would be losing a customer. She acknowledged that this was an unfortunate situation for me and then she asked, “Is there anything else I could help me with today”? I didn’t bother to point out the fact that she hadn’t helped in the first place.Conclusion: Stay away from Samsung. They don’t know the first thing about making the customer happy or honoring their warranties.

In November of 2015 we purchased a Samsung refrigerator French door BLK SS unit model number RF263BEAESG. In June of 2017 we started having trouble with the ice maker not working, and frosting up. On June 30th 2017 I contacted Samsung and they put a online service request ticket in for me. They told me I would be notified within 3 business days of when someone could come and repair the refrigerator. On July 10th I received another email from Samsung support and it said that my ticket had been cancelled the email read as follows your repair for service ticket has been cancelled. If you need service please contact us and it gave the phone number 1 800 Samsung. Thank you for your cooperation. Since then I tried to find someone in the local area that could come out and look at and or repair the unit. After several phone calls I was able to find someone that works on Samsung appliances.On July 18th a service tech came to my house and told me I had three issues the ice maker was going bad the fan in the freezer was going bad and at this point it was making a horrendous noise and then the fan in the refrigerator in the back that whole unit needed to be replaced. The total cost for these repairs are going to be about $800. At this point I have a really tough decision to make do I dump an additional $800 into this refrigerator and hope that it lasts, or do I bite the bullet and buy another refrigerator from a different manufacturer. I have responded to the emails from Samsung support I have gotten no further response from them. I do intend to let them know what is wrong with the refrigerator and what it is going to cost to repair it. While I understand it is out of warranty, it is not even 2 years old yet and should not be having these major issues.I will never buy another Samsung Appliance and I would never recommend to anyone that I know to buy one whether they are family friend or Foe. This has been such a disappointing experience for me. I can only hope that some attorney somewhere reads all of these complaints and puts together a class action lawsuit against Samsung. Someone needs to hold them accountable for making a product of such poor quality. People buy for the Samsung name because their Electronics have always been number one in the market. Their total lack of customer support has me wondering if I should even keep my Samsung smartphone. I find it hard to support a company that will not support its customers.

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipments (if you make some research the company has been sued for the ice maker they put on the refrigerators), they dont care about customers once they have bought their products. If their products were good, you wouldnt have to worry about good customer service, but thats not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they dont have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00.I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warranty, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are worthless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!

My Samsung refrigerator is about 4 years old. Several times, it has simply quit operating. Most times disconnecting the power and restarting it has solved the problem. Yesterday it starting showing the error message OF which means it has gone back into showroom mode. This mode shuts the refrigerator down and is used in showroom situations to reduce power consumption. I researched the error code and tried all the solutions outlined on the various websites to no avail. I called a repairman and he indicated that the computer has failed and I would need to spend $600 to fix it. This was a top-rated refrigerator by Consumer Affairs. You were clearly misguided and should remove this appliance from your recommendations immediately. My last refrigerator was a Kenmore and lasted for twenty-five years with no significant problems.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

We purchased new and less than 18 months of use with just my husband I has it cycling out with every wash saying there is some obstruction??? We rinse all of our dishes and do not use the dishwasher as a garbage disposal even though it said it had special features to handle food debris with no issues?? Checking into others experiences they have said sometimes plastic have broken off and caused the lines to get obstructed. Really we have to take the dishwasher out and pull out and check all the lines to ensure our dishwasher will work as it originally claimed. ): Not happy. Definitely would not recommend!

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

My 4-day old Samsung microwave caught fire. I spoke with Sears who held my 5-year guarantee and they talk to Samsung as its under the 1 manufacturers portion of the guarantee. Well, I paid for a 5 year guarantee so I dont how they can weasel out of the 1st year. Samsung was no help either. Sears came out twice and refused to make any repairs.

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and its unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying its out of warranty. How do they know what part is causing the issue? It cant be out of warranty if you dont even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.Prices have almost doubled since I purchased this appliance. Not sure how hard it would even be to even get one with the shortage thats going on. Samsung has done nothing but play games over the last 2 weeks. I was offered nothing. No tech, no refund, and was told to find someone myself to look at it. Yet, if its not a certified Samsung tech I void the parts of the warranty that are left. If they cant find one in my area, how can I?A voicemail left yesterday says theyre trying to get a hold of me to get someone here and today I have a text from the same guy saying theres nothing they can do. So I wonder if it had been within the first year and it malfunctioned, how would a tech have magically appeared? If there isnt one now there couldnt have been 4 months ago either. Theres a class action lawsuit against them at this time. A FB group of 84,000 people complaining. It has made the news in several states. I would say they have a serious problem and theyre in no hurry to do right by their customers.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover cosmetic issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIYers out there... Im dissatisfied overall, but going forward Ill turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The ice maker is the worse. Within 3 month it stopped making ice. Sears came to repair. This replaced the ice maker. It started working 2 month later stopped. Replaced all mechanism starts working again. 8 months later stopped again, replaced again 3rd time. 1 year later out of warranty. Called Samsung. They refused to do anything about it. Called local appliance dealer, had it replaced $595. Broke again within in 2 months. I looked up this refrigerator and not only this one, but other Samsung units have had many problems with the ice maker and Samsung is doing nothing about it. I would not buy this refrigerator or any Samsung if I was you. It was a $4,000 cost with no ice. They have terrible products.

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

My fiancé and I left our home with our daughter at approximately 8 AM this morning for work. We had both spent significant time in the kitchen before leaving and the microwave (SMH9187ST) was properly functioning (displaying the time, no one had used it since the night before.) When we returned around 5:30 PM, there was an electrical smoke smell emanating in the house. My fiancé immediately followed the smell to the kitchen, where he saw our Samsung microwave was smoking and the clock was not displaying. Upon opening the microwave, we observed more smoke and the scorched insides of the microwave. The glass turn table had shattered and there was a charred hole in the rear of the interior. There was obvious scorching up the back of the unit as well as on the top. He immediately opened the cabinet above the over-the-range microwave and unplugged it. There was no one in the house during the day, except our dog and 2 cats. The unit appears to have spontaneously combusted. After researching this model, I cannot believe it has been allowed to remain in homes this long after so many reports of damage, fire, and potential disasters. We are seriously lucky our home did not burn down with our pets inside today. Our daughter turns 1 tomorrow and is usually home with the babysitter, luckily she was not home today. I dont even want to think about how badly this could have ended for me and my family.

We bought a Samsung DW7933 series dishwasher in July 2013, at Lowes, and the control panel is malfunctioning now. (5 year warranty on panel) We contacted Lowes first and they said they had about 50% of them come back with same issue which caused Samsung to stop manufacturing until issue was solved, but that we would have to call Samsung to service it since we hadnt purchased extended warranty. Samsung said they have no one in our area to service us, to contact Lowes and they will find someone. Lowes did, and an appt scheduled. Two days later we get a call from service people stating, they dont work on Samsung. Now, Lowes is contacting Samsung and we should receive a call back from Samsung in the next couple of days.

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

We were warned by 2 people not to buy Samsung refrigerators because the ice makers were awful. We didnt listen because we needed a certain size and Samsung made them if you ordered it... Loved the refrigerator for the first few months. Then the ice maker started freezing up and we would have to use a hairdryer to defrost it. Then we noticed when you put ice in a cup it would drop water in it. So much you would have to dump it before putting anything in it. Within 2 years the ice maker was dripping water in one of the doors and would freeze in the bottom of the ice tray causing it to freeze up. We finally just pulled the tray out and turned the water off to it. Now we buy a bag of ice and keep it in the bottom freezer. Do not buy this refrigerator unless you want to deal with these kind of problems.

This French double door bottom freezer is 4 years old. Temp kept rising, food was going bad. I called Samsung they diagnosed it as needing a new fan. Repair man came, said its the motor fan and needs sensors. At a cost of 598.00. 4 years old! What the heck. I choose not to repair, and bought a new Whirlpool fridge for 800.00. I will never recommend a Samsung appliance, never. P.S. class action law suit on Samsung ice makers. Look it up. DO NOT BUY A SAMSUNG ANYTHING!

We purchased a set of Samsung appliances less than two years ago. In that time period, the dishwasher had to be replaced after the service company sent out by Samsung made numerous trips. The oven heating element has now burned in to two parts and the oven no longer works. The freezer drawer broke, and will no longer stay in the brackets. We expected more and couldnt be more disappointed. The service companies that Samsung has contracted with are just as disappointing. They have to make numerous trips, dont answer the phone or return calls, and reschedule on the date of the appointment (after you have taken off work). We have never been so disappointed in a product. We will never buy Samsung ANYTHING again!

Recently we smelled smoke in our house, traced to refrigerator. When pulled out, a square scorched mark was left on floor and refrigerator was not operating. After several calls to Samsung, spoke to friendly women whose only response was, Your refrigerator is out of warranty, I can send a service person at your cost. If we were not home at the time, our home could have burned down, and their response is, Were sorry but you are out of warranty. When asked if they would like to see photos of scorched floor, her response was You can send them if you like. Very disappointed since we have all Samsung kitchen appliances and TV.

We purchased the Samsung 24CF counter-depth side-by-side refrigerator in December of 2013 from Pacific Sales in Chatsworth, CA. The unit cost $3149 before tax and we paid an additional $350 for an extended 5 year warranty. Within 6 months, several of the side shelves, which theyd demonstrated as being intended to hold gallons of milk, had cracked or were broken to the point they hung of the door. This was true even of the shelves we used only to hold condiments and smaller, lighter items. Within 13 months, every single door shelf was cracked or broken and the plastic surrounds on the main shelves had cracked as well.The warranty company said the shelves were not covered and Samsungs customer service department said they could not do anything as it was over 12 months since purchase. All they would do was provide me with a number to call so that I could pay for the new interior shelves myself. Given the price of this refrigerator, the quality is really inferior. We had our previous Kitchen Aid refrigerator for over 18 years and nothing inside was broken or cracked when we replaced it. DONT BUY A SAMSUNG.

I purchased a Samsung slide in electric range almost 3 weeks ago. Within 10 days, the oven warming burner and clock all stopped working. We had a Samsung tech come out three days later. After testing the unit, he determined that both boards in the unit were bad and needed to be replaced. He left us telling us the parts would be ordered and he would be back about midweek to make the repairs. That evening we decided to use the cooktop on the stove since it was the only thing working. We were making hamburgers in an All clad pan. When we finished cooking I went to wipe the cooktop and that is when I noticed the crack. It ran from front to back on the cooktop. We contacted the tech again and he asked for pictures of the cooktop. We waited a few days and were surprised to hear that Samsung was not going to cover the cooktop. I was quite upset and contacted the company only to be given the runaround. I was told that they could would not authorize the repair even though I explained that we did not dry boil a pan on the cooktop as Samsung alleges we did. To top it all off, now Samsung wont authorize replacements of the boards for the oven. So now we have an 1800.00 range in our kitchen that displays the time set by the technician last Saturday. It hasnt moved since then!

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore. We have given up with the ice maker not working sometimes and just use bagged ice now. Like others seem to be facing; Samsung seems to refuse there could be an engineering problem with their product. We are planning on looking for a new (non Samsung) product after this 4th technician de-ices the fridge again. Samsung has not just yet figured out how to make a long lasting cooling unit; or maybe they dont want to?

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

We bought a high end Samsung stainless steel over the counter microwave oven to replace a different one (other brand) that failed after 10 years. The Samsung one failed after 22 months of operation (out of warranty) when it stopped heating items. No noises or weird indicators to report of. Now, I am left with the choice of paying for repairs or buying a new unit (not a Samsung ever again). It is inexcusable for a household appliance to fail so soon, and that there is no indication of the failure (error code, warning) other than it stopped doing what it was designed to do in the first place.Without a working microwave, we cannot prepare kids lunches, warm our food, or cook dinner. Like other similar complaints, I am left with the choice of paying for costly and long repairs, or buying a new unit. I hope nobody else does the same mistake we did and buy a new Samsung microwave.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.I am 73 and on a fixed income, have no husband to make repairs, and pulling the thing out of my kitchen is out of the question for the moment. It looks like Im stuck; I feel this microwave should have served me for many years no more than I use it. Next week, 7 grandchildren will be here for a week for Camp Grandy and I cant imagine not having a working microwave! Hopefully, this helps someone else. I will certainly steer away from Samsung products from now on. I gave it 2 stars because it did last almost 3 years.

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

I want to share one of my WORST EXPERIENCES IN LIFE with you. If you really want experience non-professionalism and unethical attitude of the company towards customer grievances, then buy Samsung product especially Samsung refrigerator. I want to share a personal experience of non-professional and unethical attitude of this company, i.e. Samsung which is one of the top most brands in India and across the world. My refrigerator has been out of order for the last one and half months. The authorized service center of Samsung informed that my refrigerator cannot be repaired as company has stopped manufacturing small part. We purchased the refrigerator on 08.04.2011. Just 5 years after the date of purchase, the refrigerator started malfunctioning. The authorized service center of Samsung was contacted who took more than a months time to inform that the defective part cannot be replaced because company has stopped producing it. I was surprised how company can disown the responsibility of providing spare parts after 5 years as hardly anyone replaces refrigerator in India after 5 years. In fact, the CEO of the company who claims that if any customer has any grievance they can directly contact him and the same will be resolved immediately also did not bother to reply the mail sent to him or get it resolved. I am sharing this WORST experience with you so that it may reach as many people as possible. I request you to please share with your friends, colleagues and all known unknowns so that they can be warned about SAMSUNG PRODUCT.

We had our Samsung French Door refrigerator for about six months when the ice maker would not stop making ice when the bucket was full and then get jammed up with ice up at the top of the maker. After clearing the ice and resetting the maker multiple times, I called Samsung. The phone tech was very hard to understand, since he was from India (although he was always polite). He walked me through several resets and then, instead of sending a service tech as I requested, he had me turn the ice maker off for several days and then turn it back on and reset it with the intent of clearing the machine. It did not work. More jamming of ice. Today I called service again and they are sending a service tech with a new ice maker. I will update my experience after the install and a reasonable time to see if it functions correctly. However, I do not feel it was appropriate for them to postpone service when the problem had persisted for almost a month prior to my call and I am not pleased that the ice maker failed when the refrigerator is only six months old.

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

When I installed the microwave, it turned out the factory never connected the power line inside the microwave. Now at the 3 year mark, the microwave seems to have power but will not heat anything. I have had many microwaves that I have discarded that were older than this, but they always heated when I upgraded.

Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.

The wash cycle takes a crazy 3 hrs. to complete. You would think this would get the dishes clean but it doesnt. Thinking of ripping it out and buying a cheaper one as this one wasnt worth the money we paid for it.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

I am not the type to write reviews and complain about products but Samsung has gone beyond my limits with bad products and customer service. I replaced my kitchen appliances with Samsung stainless appliances. My microwave broke and I repaired it once, it was out of warranty and I replaced (less than 2 years old). My oven was heating correctly and now wont heat at all. I looked up the code to troubleshoot (E08) and found it was a common problem with Samsung oven. I called Samsung and was on the phone for 2 hours with no assistance. I contacted Lowes and they were not helpful either. I have an oven that doesnt work- Samsung and Lowes have offered no assistance. I think Samsung believes in purchasing another one. I do not feel like they made a quality product or help consumers to correct issues that were at fault with manufacturer. Very displeased with entire situation, it also takes a lot of time to call and be on hold for hours. I will never purchase Samsung product again.

1. Purchased Samsung dishwasher (DW80R2031US/AA, SKU: 6336699) from Best Buy, at Reston, VA on 03/06/2020 with paid installation & haul away, installation kit, and gasket bundle. 2. Delivered on 03/10/2020. 3. Leaking problem being identified and fixed by Samsung service on 10/4/2020 with ticket# **. 4. Leaking issue occurred again in late May, 2021. Samsung offered one time accommodation service to cover labor and parts with ticket# **. 5. Technicians from TWO different service centers stopped by and claimed the fix can’t be done. The reason from the first technician was that the kitchen floor needs to be re-modeled in order to pull the dishwasher out. He also stated that it would take him 2 hours to fix the leaking problem and he had no sufficient time to do the work (which makes no sense?). When I mentioned that there was no issue with the kitchen floor during the instillation process and during the first time Samsung came over to fix the leaking issue on 10/4/2020, the technician had no response and left.6. Another technician from a different service center stopped by about one week later and claimed that the damage is not under Samsung’s manufacturer warranty. In addition, he couldn’t explain what the root cause of leaking was. The cost estimate to fix the leaking problem by the second technician was also outrageous.As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

We bought a Samsung refrigerator from Lowes when we moved in March this year. Three weeks ago, the freezer compartment broke down. Samsung’s customer service said that they would send someone to repair it. Two days later, the maintenance staff came to check and said the parts were defective. It took another week or so to fix it. However, the whole refrigerator stopped working the next day, which was last Friday. Everything we bought went bad! The worst thing was to call Samsungs customer service. I waited online for three hours and finally got connected. They told me that they will call me back within 24 hours. Yesterday was Tuesday, there was still no calling back.Finally, I called them again, and was told the calling back time was 72 hours now! It is Wednesday today, and the person in charge has not been contacted yet. There are elderly and children in my house, and our daily meal becomes a difficult, especially in this COVID-19 pandemic. We cant eat out a lot. We have to go to groceries every single day to buy the food for that day! We are taking a great risk! In general, Samsungs refrigerator had a quality issue- it stopped working in only four months, and the after-sales service was even worse! Its really disappointing! I will try my best to aware more people!

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesnt clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.The repairman said Well, just leave the door open and it wont smell so bad! Really? The oven is constantly setting off our carbon monoxide detector and recently, I thought there was moisture built up on the oven door and when I tried to open it to wipe the glass front it exploded in a thousand fragments of glass everywhere! This company should be held accountable before someone dies...

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

Purchased from Best Buy in 2016. Never been entirely happy. Water leaks down door from water dispenser and ice maker freezes up constantly. After googling, see this is a known issue with this product.

I purchased a Samsung Microwave Model SMH8187STG from Costco on 19 MAR, 2011. The other day, I went to close the door, heard a snap and it wouldnt close. The plastic latch was loose. I called Samsung (even though warranty was over) to inquire about what to do, and was passed on to their Canadian parts department, where I ordered a new plastic latch piece for $2.99, assuming thats what the problem was. It would be sent to the dealer nearest to our town where I could pick it up at that price, or mailed to me for $12.99 (I chose the pick up). The parts person also helped by directing me to a website as to how to take the door apart to get at the broken latch. I discovered many other sites where people had had problems with Samsung door latches failing, SE problems, etc.Anyway, when I took the door apart and got the latch out, there were a couple of other broken plastic pieces also. I picked up the new piece yesterday, brought it home, and discovered from looking at some other websites that some people had to glue broken plastic bits back on the door in order to get everything to work (they apparently hadnt ordered a new part). My new part didnt include the other plastic pieces, as they had been part of the inside of the door! They were very small, and very thin, and were part of the guides for the latch, and one of them appeared to be the piece that would anchor the spring that would attach to the latch. Crazy glue or epoxy wasnt going to fix that piece well enough to allow a spring to re-anchor for the stress on the latch. My wife and I do not slam the microwave door, and at our age (mid-60s), we realize were now living in a throw-away society, but this is ridiculous!It looks like well need a new door, as the whole internal part of the current door contains these tiny plastic anchors. Samsung knew or ought to have known that these pieces would not stand up to repeated use over more than a few years before the stress on them would cause them to fail. Why would they not have used reasonably strong metal anchors? While Im not a lawyer, one would think that those of us that have had this problem would have a decent case in small claims court or in a class action suit, even though the warranty is over. Does anyone agree? Anyway, after reading the other horror stories and our experience, its the first/last Samsung for us! P.S. So far, we havent had the SE problem, but from the looks of it, we probably will. However, we bought ours at Costco, as mentioned, and they are very good at taking things back from dissatisfied customers.

Bought the Samsung Waterwall Dishwasher in Black Stainless Steel in July. It was not delivered on time, Lowes claimed that Samsung sends it when they feel like it and doesnt adhere to the deadlines they themselves create. My refrigerator wasnt delivered until late August! We had our first dishwasher leak in August, had to replace the kitchen floor! The dishwasher has had many problems with cleaning, Ive been told its due to the distance between the washer and sink. So I basically use it as a sanitizer. Started leaking again, called Samsung, they sent the information to a contractor in town. Contractor ordered parts, 7-10 business days to get the part!!! Are you kidding me??? An emergency plumber could come take care of this today!!!Ive been on the phone with them for hours today, there is nothing they can do to speed up this process. The best they can do is turn my water off so it doesnt ruin my floor again! Thats wonderful with a house full of people and Thanksgiving at my house. I bought brand new so I didnt have to deal with this. I guess Samsung just doesnt mean quality anymore.

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsungs number. Technician came out at least 4 times, only supplying temporary relief. Technician said, this is a manufacture problem. He said, Theres a sleeve in the back of the refrigerator that allows air to come in and with sub-below temperatures over freezes the ice maker, not allowing the ice make to function properly.After calling Samsung, they continue with the troubleshooting techniques. If you are experiencing this problem, dont allow the operators to troubleshoot your issue. Demand for a service tech. Tech from NFM set the temperature control way too cold. Fresh produce, butter, cheeses in the midsection of the refrigerator was freezing. Found out the correct temperature should be set on 0 and 37. To set you must hold the numbers one at a time for at least three to five seconds. Heading back to NFM to complain. If purchasing this refrigerator, spend the extra money and buy the warranty. A home warranty plan may also help defer the cost. NOT HAPPY WITH SAMSUNG RIGHT NOW!

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

Purchased a Samsung Dishwasher around November, just installed 2 weeks ago in my remodeled kitchen. It has quit. Samsung has been of no help whatsoever except tell me that I need to call the repair people they have coming out to fix it. I called the repair people since I had not heard from them about when it would be repaired after 2 days of waiting. They inform me that they will be out on 4/29 to fix it. Mind you it was the 17th of April. They dont have anything sooner. This is ridiculous since the thing shouldnt be broke to begin with! My husband and I purchased a whole kitchen full of new Samsung appliances and one already broke. WOW! Next, I called Samsung back to see if there was a different repair company that could come out. They informed me that that is the best we can do. I became even more angry since a 2 week old dishwasher shouldnt be broke to begin with. Lowes has tried to be more helpful than Samsung by checking in to see if they could do anything. When the repair person comes out I am sure that it will be another week at least having to wait on parts. Samsung should take this piece of crap back and allow me to pick another brand. I WILL NOT purchase another Samsung product after this! They dont care. I purchased their product and am now stuck. Buyer Beware!!!

Purchased fridge new in 2015. Beginning in October of 2018 we came home to find the freezer was not staying cool and all the items in the freezer had thawed. Contacted a local company to come out and look which was very hard since no company wants to work on Samsung appliances. They found it was a seal system failure and quoted me $1093.00 to fix the issue I paid the man $100 for the service call. The repairman looked in the manual and found it was under warranty. I contacted Samsung and scheduled service. I waited a week and never got a phone call back to schedule a repairman to come out and look. I called back and was told the request ticket had been dropped and I would have to start over.So I again had to wait 24-48 hours for a call back and email receipt showing proof of purchase and invoice from company stating it was the sealed system failure. I waited yet again for a return phone call and had to call them 72 hours later. They requested one of their warranty technicians needs to come out and diagnose the issue before they took liability and could schedule warranty repairs and I would be responsible to pay the $99 diagnosing fee. I told them I would not pay that again. I had already paid a company to diagnose. Finally after having to be hateful and argumentative they found a company to come out and do repairs. They called me and requested someone to be at the house a week later between the hours of 8am-5pm. I paid someone to be at my house since I had to work. The repairman called me that morning and said he would be at my home between 1-3pm. The person waited at my house and the repairman never showed. When I got home and found out no one had came I called Samsung and they contacted the company. The company said they had sent a repairman out but no one answered the door. Which was a lie. I requested them to send someone out again and was told in order to do that I had to start the entire process over and get a new ticket number.At 6:30 pm an appliance repairman showed up at my house and said he was there to look at my fridge I asked him if he had came earlier and he said no. He was ran behind. So that company lied. The man was very curious when my warranty was up and kept saying I only had 4 months left. He connected the freezer to a system and added Freon to it. He started packing up his equipment and said he was finished. I said, You didn’t fix the problem. It has to have a leak if the Freon leaked out previously. He had no answers and left. I contacted Samsung again and told them the issue, how their repair company only put a band-aid on an issue and never replaced the parts or fixed the problem. Again I had to go through all the hoops only to not get a phone call back. I called them today and was told the reason I was not getting a phone call back is because they do not have a repair company who works under their warranty that can replace a seal system in this fridge. That I would have to find a company willing to fix it, pay them myself and they would issue a refund for my expenses to get it repaired. I asked for that in writing and they refused. I also was told I would be getting a refund for all the food lost but have yet to hear about that either. Do not buy from Samsung. Horrible company. Horrible product.

I bought a gas stove, I have about 5 weeks peeling the paint, they design that it doesnt cover that because I damage it, that I must use special products to clean it, all my life I have cleaned it the same and I never had this problem. That is of crazy. I will never buy Samsung again and I do not recommend it, the truth angers that they do not want to take responsibility and see us as we do not matter as customers.

Do not buy Samsung appliances. Ours is 3 years old. The ice maker fell apart. Within the last month, we have started to experience water collecting in the veg drawers. It freezes anything in the drawers. Were constantly breaking out the ice. Not able to find the source of the water, but we suspect defrost runoff. $1800 fridge gone bad in 3 years. WASTE OF MONEY. DO NOT BUY.

I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few years ago. It was very expensive. Over the past few years, we have noticed our food has gone bad quickly and the temperature in the refrigerator was not what the computer panel said. About 2 months ago, the entire refrigerator died. Both the freezer and refrigerator died. We called Samsung, who told us to call a local repair company. That was done. When the repair company showed up, they said that in all their years in business, they had never seen such a young refrigerator have all the internal workings die so quickly. Samsung said, to be able to repair under warranty, they needed the original receipt. I did my part and found the receipt. After 10 days time and 3 weeks without a refrigerator, the repair company was able to order the parts from Samsung. The only problem was, Samsung was having technical difficulties and couldnt send out the parts for the refrigerator. We waited another 2 weeks to get the refrigerator parts from Samsung. Once the parts came in, the repair company came out and fixed all the inner parts of the refrigerator. Two weeks later, the entire machine is not working again. There is water on the floor. The entire machine is up to 70 degrees. The repair company is coming back again to see if they can see what is going on this time. I called Samsung. I explained what has been going on and that this machine is so new. They said it isnt under the 1 year warranty and that all repairs are my responsibility. Their customer service was appalling. Clearly, this model, as it has been noted in a class action lawsuit in New Jersey, is a lemon. The coiling system was bad from their creation. Samsung, which makes billions of dollars a year, cannot comprehend the problems caused to consumers who buy a lemon refrigerator and are not willing to accept the consequences to producing a less than quality product. I sit here with a broken fridge once again, no help from Samsung and spoiled food. I wont be purchasing any Samsung products forever! Do not purchase a Samsung refrigerator. No matter what you read on any website. They are NOT quality refrigerators and youll end up like me sitting in your kitchen with spoiled food for the 5th time! My apologies, but I had higher hopes for Samsung.

Sometimes it can be a little difficult finding items in the lower freezer drawer. Especially if the item is at the bottom of the drawer. Otherwise, the freezer keeps food very frozen and is not a real problem.

We bought Samsung refrigerator (four doors, model number RF28HMEDBSR, order number ** from Home Depot) and it was delivered on June 9, 2015. On July 19, after we came back from a five day trip and found there was water on the kitchen floor and the ice maker didnt work when I wanted to get some ice, we did more digging and found that there was a lot of water inside the refrigerator and the ice cubes were melt and crumpled together. We cleaned the floor and inside the refrigerator and called the Samsung service center. They sent a guy to fix the ice maker two days later. He seemed to change the ice maker. But the new ice maker never worked. It didnt even make any ice cubes and only water leaked to the inside of refrigerator and to the floor. I had to call again and they will come to check it next week. I never had the experience of having a month old refrigerator not working correctly. The old one (Hotpoint) we had lasted almost 30 years without any problems.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the power freeze button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting. Finally, I called Samsung and was told that if I unplugged it and plugged it back it, that would take care of the problem. Instead, it plummeted to -8 again, although the freezer was set on 0. I finally figured out that the power freeze button was not turning itself off like it should. Samsung says it should stay on approximately 1 1/2 hour then shut off. Feeling like I had purchased a lemon, I requested a different one. The store very graciously brought out another new refrigerator. After the delivery men left, the first thing I did was push power freeze to see what happened. Would you believe that it also never went off? Wondering if other people had experienced the same thing, I searched on the internet and found this forum. I am so grateful to have found out the problems that exist with Samsung refrigerators before my 30 days are up. I now have 5 days left to request it to be picked up and my money returned. I have also talked with a few servicemen who have told me that they would never own a Samsung. I will say that the look and feel of the Samsung is wonderful. I dont think it will be possible to find any other brand that I like better as far as the inside set up, durable feeling of the shelves and bins; but looking pretty isnt worth anything if it isnt reliable.

I purchased a Samsung refrigerator on July 30, 2014. It stopped cooling 32 days later. They have been out twice to try repairs, and it seems that each time they replace a bad part, another part requires replacement to get it cooling. The bottom line is that I have been without refrigeration for over three weeks, and Samsungs techs cant seem to replace enough parts to get the piece of junk cooling. I have zero confidence in the product and its repair technicians. I am stuck with this turkey because the Home Depot where I purchased it will not honor its in-store or corporate return policy.

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsungs latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Dont buy Samsung products!

Me and my husband got the Samsung French door with bottom freezer refrigerator in January 2014. The bottom of the French doors underneath the plastic drawers - its froze with sheet of ice and the plastic drawers have water inside them. Also my freezer has ice all in it beside the ice maker and it has froze food to the fridge. My left front handle has paint chipped off of it. We have contacted Aarons in Dallas NC multiple times and they said they ordered new parts but then we keep going to pay the bill and they say it hasnt been ordered again. It hasnt been anything but a problem since we got it! I wont pay that much for a samsung refrigerator again and ours is almost paid for. And wish I knew the bad stuff before getting ours!!

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

I too bought Samsung dishwasher, over the cooktop microwave oven and refrigerator. The refrigerator broke right away and was under store warranty so Lowe’s took care of it - otherwise I’m sure it wouldnt have been fixed by Samsung! The outside of the fridge however started to rust within the first year and neither place would help out with it so my stainless steel looks crappy! The microwave broke. I just bought a new one instead of messing with Samsung because they are a joke. Now the dishwasher isnt working and when you call you talk to idiots that run through all these questions just to tell you it is not under warranty - yeah I knew that, then that they cant help you. I’ll Google it and try to fix it myself... I will never buy Samsung again and will tell everyone I know too.

We have had our Samsung appliances for a little over 2 months now. The appliances were installed by qualified tradesmen, and today me le light came on the dishwasher. We are not happy with our appliances and just watched market place and they got a lousy rating. I am going to try and get my money back. Never would I recommend a Samsung appliance.

We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

I bought a Samsung stove in 2017. By 2019 the display was flashing all the time. We tried to contact them. No help. Tried again today. Its only a year warranty? $1000 for a stove and its only expected to last a year? This is clearly a manufacturer problem and the stove works but honestly Ill end up having migraines if I have to look at this flashing for another year or 2. Samsung says sorry, not sorry basically. I have a video if I can post it with this review.

I will never buy another Samsung dishwasher again. The inside baskets started rusting falling apart and the replacements cost over $200.00 for the top & $200.00 for the bottom.! The dishwasher also makes a squealing noise near the end of the cycle! The Samsung dishwasher cost us over $1000.00 dollars, it’s not worth the aggravation!!

I purchased a full kitchen suite in June of 2018 and my gas range oven just quit working yesterday. I have received no help whatsoever from Samsung and have spoken with 3 different representatives. I mentioned to all 3 that I researched the problem and Samsung knows full well that they have a defective part that causes this to happen yet has not recalled the models or the part itself despite the fact that there is a pending class action lawsuit against them. I would hate to see anyone waste their hard earned money on appliances that cant even last a few years. Samsung should be ashamed of themselves. Appliances should easily last longer than 2 1/2 years. Hopefully my reviews will help someone else from wasting their hard earned money.