I purchased a Samsung dishwasher less than 2 years ago. I have had it fixed 3 times since then. Its out again!!! Im done with Samsung!!! I wish I had of read the horrible reviews before buying one. Wont buy anything Samsung again!!!

My Samsung RSG257AARS (purchased 2013) counter depth refrigerator completely turns off (front display, interior lights - both sides, and compressors) when outside temps start to warm up. This happened 1 time approx. after a year of ownership, already out of warranty by that point by the way. During the cool months it never shuts off. Again a little more frequently the following year. Now the first warm day in April its already started again.I have tried contacting their Samsung customer service line, which they told me it was out of warranty of course, I would be responsible for all charges. The Authorized Service center would have to Diagnose the problem, I will have to miss a day of work $$. Then order part, reschedule repair, miss another day of work $$. Pay for all of this and pray it fixes problem. The ice maker has never been sufficient during the months when you need ice the most, this has been a constant complaint on many forums. Totally dissatisfied with this product and will never purchase a Samsung product.

I purchased a Samsung kitchen package in November of 2018. After being lied to about the availability, I finally received my products. The refrigerator, model RF263TEAESG, is useless. You can only put a single gallon container in this model. We are a household of 2 people and there is no storage ability. I would be in big trouble if I didnt have my 20 year old garage fridge to use also. If you use the door to store items be warned when the shelf breaks at 14 months, Samsung wont do ANYTHING to help you. Its considered cosmetic! $100 to get a new one. I will never buy anything with a Samsung label ever again. Samsung customer service would do nothing, not even an apology for the inconvenience.

Ive had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.

Our Samsung RFG 298 Series Model RFG298AAS Refrigerator is only 4 years old and since we bought it, we have changed quite a few parts. And we continuously have water on the bottom drawer as well as the top of the freezer. The flap that covers the water dispenser broke on its first year. We Should Have A Mass Action Lawsuit Against Samsung... Especially they are not doing anything about it... Apparently we all have the same issues with water always in the vegetable and bottom drawer...

We purchased a Samsung Refrigerator that cost $2300 dollars. Weve had repairs on it twice. The ice maker had to be replaced within 6 months of purchase. The bolts in the door handle came out and Samsung says, Call your retailer, because they only service for 1 year. The retailer, Home Depot claims they dont fix door handles even if it is under warranty. Dont purchase a Samsung fridge because you will be wasting your money in repairs. It is not an high quality refrigerator. Probably made in China!!!

Two months after buying a brand new side by side Samsung refrigerator, a fan blade broke and the sound was very loud. It took Samsung 10 days to find a technician to come to the house. The gentlemen discovered the defected blade and was quite surprised being that it was only two months old. He suspected a manufacturers defect and he ordered the part, but it would take several days. In the meantime, we had lost the food in the freezer and refrigerator. I then called Samsungs customer service and explained everything as it happened. She was not very sympathetic and said that the part was on its way and thats the best that they could do. It was a major purchase for us and we felt cheated. Will think twice before buying another Samsung appliance!

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and wont dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. Well see what happens. I do not recommend this refrigerator.

The only complaints I have is that the ice maker could be more efficient and that it could produce more ice. Also, the refrigerator makes an occasional noise as if the ice maker is having to work harder than it should. I have a warranty but I have not invoked it since the ice maker does work. Also, the machine keeps my food very cold.

Samsung is fully aware of the defective clips that will break from the top rack of their dishwasher and the clips get lodged in the pump motor and the dishwasher will not run. Their solution to the guaranteed reoccurring problem is to allow one time only repair outside of warranty and then the consumer is on their own after that. What they should do is proceed with a recall of the part and provide a retrofit or, at the very least, provide unlimited repairs to the consumer. My whole entire house is equipped with Samsung products and I placed my confidence in a company that doesnt back their products. There was simply no help offered or even concern regarding this defect. Simply put, I was told, We know and youve already used your one time allotted repair. BUYERS BEWARE. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS, EVEN WHEN THEY KNOW THERE IS A DEFECT. The last repairman that came to my house left replacement parts for me because he knew it would happen again. REALLY??? Where is a lawyer when you need one??

I bought this Samsung refrigerator RSG5FUPN three years ago and today I can testify that it was one of the worst shopping in my life (and I have over 40 years of experience with other refrigerators). It has many defects related to the quality of materials: A long crack (about 40 cm in length) was created in the inner wall of the freezer. At the bottom of the kiosk door, rust (corrosion) was spreading. The doors color faded and yellowed. Internal shelves and covers are broken for no reason (during normal use). Drawers have places where dirt accumulates and cannot be cleaned.

I purchased all my appliances from Samsung when I had my house built 3 years ago. Every one of the appliances already had serious issues with them except for the stove. Stay away from Samsung, the fridge has defrost / fan issues which require major tear down every year to defrost. The microwave heat sensor are cheap and need to be replaced. The dryer stops heating properly within 2 years and the wrinkle cycle does not work, it leaves your garment sopping wet.

I purchased the double oven range Model FE71DRS from Best Buy in Palm Beach Gardens, FL November 11, 2013 and within two weeks - two days before Thanksgiving - the oven went out. The cooktop still worked but NO oven. After hitting my circuit breaker several times it finally came on after 3 hours. Now, for the third time within 7 months again and this time not working at all. I have a house full of company and Samsung service man cant be at my home for 6 more days. Im so mad I can see stars and the customer service WHICH was the worst. Ill be posting a note on my community mailboxes telling my neighbor to NEVER BUY a Samsung --- so maybe these 400 plus people can help spread the word - SAMSUNG DOESNT STAND BEHIND THEIR PRODUCTS!!!!!

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

We purchased new appliances from Lowes 2 years ago, Dishwasher, Fridge, Range and Micro. We have not had any problems from the range or micro, but had issues with fridge (fan in the freezer). Repair went smooth with Lowes involved. Happy with that. Now we are experiencing the smell that so many have commented about. That being said: What is the solution? So many complaints, really concerned about the integrity of this company. Maybe if Lowes or Best Buy, or both, discontinue the retail of their product, they might consider improving their customer service. Samsung needs to hire someone that can get your customer service back on track. There are other product names that would love to see sales increases once these go out.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowes. What a scam. Please notify me of any group suit against Samsung for this unit.

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

I purchased this microwave from Home Depot in Squamish BC, and have not stopped regretting it after numerous and non-stop issues. The power level button has never worked, the magnetron broke, the machine ran continuously without shutting off, it displayed multiple error codes. The sensor pad, key pad and magnetron (everything but the fan and light) were all replaced within the 1st year, costing much more than replacing it and the same issues are still happening now just outside of warranty. I was told I could purchase a extended warranty any time within the 1st year and was not able to after many attempts. After much complaining and pressure, Home Depot did advocate for me to get a new replacement unit but was not successful. This horrible experience could have been far less stressful if not for the inflexible and unreasonable policy of Samsung. The many agents I spoke with were polite and understanding but completely unable to provide reasonable customer service due to the strict, wasteful and outrageous Samsung repair rules policies and guidelines. I am awaiting to hear back from them after another phone call but based on the last year of my experience with this appliance, am not holding my breath. I hope this review saves someone else from this very frustrating experience. There are hundreds of videos on youtube and complaints highlighting the same issues we have had with our machine. These appliances seem to be consistent lemons.

We installed model # ME179KFETSR/AA in our remodeled kitchen in November of 2013. In February of 2014, 3 months later, the Microwave went bonkers (as noted in other complaints) and the control had to be replaced. It was under warranty, so there was no charge, just inconvenience. The repairman told me I should run the fan when cooking ANYTHING on my stove, even warming up canned vegetables. I took his advice and used the fan even though it is very loud. Unfortunately, this did not prevent the need for ANOTHER service call for the same problem in April of 2014. The problem has reoccurred for the third time and the microwave is now out of warranty. Even though the micro is less than a year and a half old, Samsung is only willing to give me the part at no charge, which will probably only cost them $30.00. Wow, what exceptional service. They MUST know the micro has a design flaw. The repair has not yet been performed, so Im not sure how much this is going to cost me, besides my loyalty to Samsung.

We purchased this french door refrigerator from Best Buy 3 years ago. We purchased the extended warranty and didnt need to use it. As soon as the 2 year extended warranty ended the refrigerator started: the temperature at the top started saying numbers that meant it was cold enough. Then the ice maker quit working & broke. The freezer door wouldnt close correctly. We called Sears Repair since Samsung gave us the run around. Sears came 4 times. We paid for new gaskets, new hinges, new ice maker, new mother board. Ice maker doesnt work nor has it since the guy left after putting it in. Water flows into the crisper drawer & floods our kitchen every so many days. UNREAL for a $2000 cost put extended warranty! I wouldnt buy Samsung again. We also have a plasma tv & sound board neither work correctly!

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

We are enjoying cooking, broiling, baking, and roasting with our new Samsung stove/oven! The convection features are great, too. This oven does a great job with potatoes, roasted meats, broiled meats, and baked items. Highly recommend!

This oven is awesome. I get all of my food cooked or baked, I recommended, it goes to a high and a low temperature, I love this oven, it gets the job done. I say 10/10, go down to your store or wherever you get electronics and buy it now!!!

Bought a Samsung dual electric range and French door freezer on the bottom fridge as well as extended warranty! Multiple breakdowns of fridge with over 4 call outs! Stove smells of electrical burn when using the oven. The stove top receptive plug has had a short since day one. They claim they have a no lemon clause, but these were both lemons. Didnt last 5 years! Will never buy Samsung again and am now wondering about their phones etc. Loyalty begins with quality products and service. Samsung appliances and service are sorely lacking. Dont waste your money or your time and dont trust the companies that sell their products under the assurance that they are a quality product... anyone who sells junk is not to be trusted!

Within a few months had issues with the brand new dishwasher. First off it wouldnt latch right, so it wouldnt start. Repairman even said in the future to get a model with a latch you turn and lock yourself. It was under warranty, guy came out about four days later and fixed that. When he left and we ran a cycle, suddenly it wouldnt drain. Guy came out again a few days later, took a look and said it needed a new computer board. They mailed it to my house. Took over a week. After not being able to get the guy to the house, he missed an appointment then showed up the next day while I was at work, we put it in ourselves (Almost 3 weeks, over 2 weeks with water in the bottom of the dishwasher that even with baking soda etc, was starting to stink up the kitchen!). Worked ok for about 8 months. Now it seems like it needs another computer board because it isnt drying the dishes. Its only 18 months old!

We had our Samsung range for 7 years. Overall we had been fairly happy with it. Until a few nights ago when it lit on fire. It was an electrical fire in the back of the oven. Thankfully we caught this early and there was minimal damage to my home. Samsung would not stand behind this device at all. I would recommend avoiding Samsung for ranges/ovens in the future. From reviewing this thread and others, seems like this has happened to other people as well.

Our Samsung microwave SMH1816B is 3 years old and handle broke. No problems before broken handle. Our previous GE microwave lasted 19 years without any malfunctions. We went online to purchase new handle and get info on how to replace. Fortunately we found Consumer Affairs website and the horrible reviews of Samsung microwaves. We decided not to spend $30 on new handle. $1 tube of Super Glue seems to be working just fine! Thanks for all the consumer reviews. It certainly made our decision very easy.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

The Samsung refrigerator makes a lot of background noise when its running. The pull out freezer door, doesnt pull out all the way unless you slam it outwards several times. The refrigerator doors wont stay open when you are trying to load groceries into it.

We purchased a new Samsung dishwasher during a renovation 1 year ago. The only thing worse than our new dishwashers performance has been the absolute mountain of frustration attempting to get a repair person to come. After months of frustration, we are giving up and buying a new dishwasher. Never, ever again Samsung. We are passionate about sharing our experience with friends and family shopping for appliances.

Do not buy Samsung dishwasher, leaks from door had problems with control panel and know its leaking from the bottom. The dryer heating element always burns out after 1 year and 3 months. This is my 2nd time changing this part and a wire was burn inside. I get a feeling it might not be the last. Washer leaks sometimes. Stay away from Samsung. As for my tablet the screen cracked not outside the screen but inside, the tablet was never drop and that was after 3 days that it was bought from the Bell store. As for Samsung tv, not bad. Broke 10 years after it was bought.

I purchase 4 Samsung products -- fridge, stove, microwave and dishwasher -- less than six months. My microwave was first, problem fixed; dishwasher the circuit board went out, Store Liquidators replaced it. Now my refrigerator start smelling of something burning. Contacted Store Liquidators for their repair person, no one called me back. They stated all merchandise were scratch and dent. That was not true.

Ive had cheap dishwashers that did a FAR BETTER job than this overpriced piece of junk! I bought a mid-priced dishwasher with the hidden controls on top. It was very quiet, but found out it was quiet because it wasnt cleaning! I had the technicians come out (under 1 yr warranty) and they replaced the main board, saying that it wasnt activating one of the cleaning mechanisms. After running some diagnostics and saying it was now working correctly, I did another load of dishes. Although they came out a little bit cleaner, and I mean VERY LITTLE, it was still sub-par.I now have to pre-scrub every dish and piece of silverware before washing, and even then, have to wash some again after the load finishes because of dried soap or debris that wasnt washed off. HORRIBLE DISHWASHER! Although Im pretty satisfied with the other appliances I bought as a group (Stove, Microwave, Fridge), I will NEVER buy nor recommend a Samsung Dishwasher ever again. They need to stick to semiconductors and leave the appliances to other more experienced and reliable manufactures.

My Samsung dishwasher worked perfectly until one day it simply stopped working -- no lights, nothing. I called Samsung and was told if it was the control board it would be a warranty repair, but if it was the front panel it would not be. The authorized service repair company came and --without running any diagnostics -- replaced the front panel, and charged me about $300. The unit worked for a week, and then the same problem reappeared. They came back to do the work. Samsung said would be a warranty repair -- replace the control board -- but then after the work was completed, charged me $140 for the board anyway! After many contacts with Samsung, which agreed repeatedly that the control board was a warranty repair, I was never able to get the money refunded and Samsung failed to follow through with numerous promised phone calls. I would never buy another Samsung product after this experience (which is particularly a shame since Ive been a loyal Samsung customer for years -- phones, TVs, memory cards, etc.).

We purchased a Samsung French-door refrigerator two years ago. After the first year, water started accumulating beneath the lower drawer and freezing, making the drawer increasingly hard to slide in/out. I have emailed Samsungs customer service department twice with specific details of the issue (model#, serial#). I have gotten zero reply except for spam marketing messages, since they now have my email address. We finally called their local authorized service (Asian-owned) and described the problem, and they immediately knew the fix -- a defective water valve on rear of refrigerator. They offered to repair it but the cost would be over $200. If this is a part that fails regularly, Samsung should issue a recall instead of sending us advertisements to buy more of their inferior-quality appliances.

I have the same problems with the others. Right now I water in both my veggies/fruits bins and underneath the bins are water and frozen ice. Also, the ice maker keeps making ice even though it is full; therefore, all the overflow ice fell down under the freezer drawer. Every time I open the freezer drawer, ices will fall out onto my kitchen floor and I can also see there are a lot of ice stuck all the way in the back of the freezer. I either have to use a long stick to brush them out. It is a major headache with Samsung as they are the worst company I have to deal with. Samsung is very unreliable and irresponsible for their products, keep saying they wont fix my refrigerator because 1 year warranty is over. In order for them to fix, they will charge me a fee to come by to take a look at it and any repairs they will do. I see other Samsung models have the similar problems as mine but how come this model of mine isnt on the Class Action Suit Settlement. Please let me know if it is on the settlement as I want Samsung to pay for their bad products.

My husband and I bought our refrigerator just one month shy of two years and the half door handle came off. We have in our area Cone Appliance Repair with the phone number of 9417273767 fax number 941-312-6265. They told us that it was due to cosmetic Error. How can you say that it is A error when you can open up this door with just a finger? We are now fighting to get someone to fix this but we were told by Samsung that we could hire a outside company because it’s only Kohl’s appliance repair in our area. So Maranda the supervisor that we are dealing with doesn’t want to bend my. Being a woman myself I don’t feel women should be in this type of business to make decisions that they don’t know the repair. Amanda came to our house. Wasn’t even here Five minutes. Took a picture sent it to a supervisor and here we are. I’d like to know where this class action lawsuit is in the Florida area. Can someone please contact me?

All their refrigerators have a design flaw in their ice maker. Its guaranteed to fail. They know this and still sell it. It freezes over. The refrigerator temperature goes up and makes the food unsafe and some end up leaking on the floor. The new ones with the display even caught fire. Mine broke 3 months after I bought it. The first time. I just had the ice maker parts replaced again. They still not have not found a repair for it that actually works. Their customer service is rude and tries everything not to help and make you go away. Even leave you on hold for hours.

I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. Its designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. Im sure this will not be the end of this.

I bought the Samsung Refrigerator in 5/14 from Best Buy (I will not go to Best Buy for anything). I started having problems with the ice maker not making ice in a few months and continue for over 3 years. My neighbor was nice enough to explain to me that the frig wont make ice if the frig is not level. Call someone out to level it. The installer and the repairmen should know that. It still would quit making ice, but I was able to knock the ice off the ice maker and it would start making ice again. The last 2 weeks, I am not able to get the frig to make ice.Back in April, the frig sounded like it was in the 500 road race. I called a repairman out and said it needed a evaporator cool kit. It 2 months for him to get it. He installed it and 2 weeks the terrible noise again was back. Called the same guy and he said he could install another kit, but it would continue to have problems. He said that Samsung does not allow the repairmen to know much more about the frig. He said that the refrigerator will eventually quit running. I needed to contact Samsung. I did that and he couldn’t find any repairman in my area. What a bunch of crap. The service is terrible. The frig is awful. I did write the CEO and President Tim Baxter and I didnt get an answer. I hate to pay over another $2000.00 to get another frig in less 4 years time.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

We purchased our refrig in Sept of 2016 with the extended warranty on the ice maker. The ice maker has now totally frozen up and cannot be used. We do have a tech coming out tomorrow. But after some research I discovered there is a class action lawsuit against Samsung because of the problems I have read from others on this site. According to the lawsuit the problems were discovered in 2015 but Samsung continued to put the inferior ice maker in their refrigerators. Once in a while the food in the freezer has frost on it like the freezer door was not completely shut. My son had the same issue with multiple repair calls and no resolution. For now this will be my last Samsung product to purchase. I even called the company this week. SO BUYER BEWARE.

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

We bought Samsung DW80H9930 series on 6/28/14. Paid $1000 at Home Depot plus $300 for installations. As soon as we started, in 15 minutes, water started coming out. We called Samsung. Company guys came several times to solve the problem but could not help. We repeatedly call Samsung. Like company does not care. We called outside company, P.C. Richard repair guy & again problem was lingering around. Last week, we called Samsung & ask for final help before we get rid of the dishwasher. Again, manager does not care for it. I guess Samsung does not care for their customers. We bought brand new dishwasher from P.C. Richard & they will haul this Samsung dishwasher & install the new Whirlpool one. Now onward, we are not buying Samsung or neither our friends.

This Samsung range takes 60 minutes to reach 475 degrees. If you open the oven door, the temperature quickly drops. Broil function won’t work. This range has been used about 6 times in the last 3 years. We bought this for our vacation home 3 years ago. It was part of a package deal refrigerator, range microwave, and dishwasher for $5200. 9 months ago the repair service changed the master board for $300. When we returned 2 months ago, it still doesn’t work. Repair wants to change master board at our expense. 3 month guarantee on this part. Again we have joined a class action lawsuit against Samsung. Please google Samsung range lawsuit to substantiate my complaint.

I have a Samsung side by side, four drawer refrigerator bought in July 2013 and have had trouble with the ice maker since then. The ice maker freezes up every couple weeks. I use a hair dryer to melt the ice from the mechanism. I have problems with the ice getting clogged up and will not dispense. Another problem is that it does not matter which setting the dispenser is on, crushed or cubed I only get crushed ice. I do love the refrigerator with the fourth drawer temperature adjustment. I keep drinks in the drawer and the grandkids do not have to open the doors. Otherwise the refrigerator is just a refrigerator.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.Believing this was an anomaly and no need purchase an extended warranty, we let the warranty expire in November. In February 2017, we began to experience the same issues. The temperature would not stay within the prescribed/published range, the oven would not light when following the proper use methods, and despite following the directions in the manual, the problem persisted. We contact the service department and they sent a tech on March 2, 2017. He had never seen the problem we were experiencing before, contacted tech support and they told him to replace the control board. So now I must wait another week for the board to arrive and be installed.The warranty is expired and despite my protest that they replace the board in August, and it correct failure should be covered, they refuse to do so. Now it cost me $90 for the assessment and another $90 for the next installation service call plus the $150-$200 for the board. When I contacted Samsung they said sorry, nothing they could do. So my message to Samsung, Go to hell. I will bad mouth your product line until I take my last breath. Planned obsolescence is no way to build a future in the U.S. market. We are not fools.

We bought this top of the line electric slide-in glass top range and the oven never worked properly from the start. Difficulty turning the oven on. Once turned on, it does not maintain the temperature. Also the bottom element doesnt work, so some recipes dont get browned on the bottom. Those recipes I have stopped making. We have had 9 service calls and they are not able to fix the problem. The stove looks great, unfortunately I have ruined many meals using this oven. (We have a Samsung fridge in Arizona and we have had 3 service calls and they cant fix the ice-maker.) I will not buy another appliance from Samsung!!

Samsung refrigerator, water in the floor after you dispense ice. Ice maker freezes up. We cant get the ice container out. Repairman has been called. Almost $3000 dollars for this headache.

I bought a Samsung NE594R0ABSR oven AND refrigerator. Both died in a year. The fridge was an easy fix, the ice maker was jammed, but that was the only assistance Samsung offered... Thankfully I had an extended warranty. But now the temperature will not reach the proper level. Again, Samsung couldnt be bothered. It is past one year, so I have to count on a local repair person. Ovens should NEVER stop working after one year. Samsung builds the worst kitchen appliances!

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

Samsung range after cleaning cycle oven doesnt work. This happened to my daughter. Called Samsung, Sorry out of warranty. Called a repair service - said it wouldnt 500 to fix. Her husband decided to take it apart and found the heat sensor fuse was blown. Beware. Shame on Samsung and Shame on repair people.

I purchased my Samsung Refrigerator only a year and a half ago and it started to make a loud noise. Had it serviced and the service professional advised it was a build up of ice in the mechanisms causing the fan to not spin properly. He advised this was a fault of the POOR DESIGN and that it would continue to have this issue! I have been online looking for solutions to this issue that would be less costly than engaging a repair man each time and found hundreds of videos by Samsung refrigerator owners who are experiencing the same issue. Tell me why a company would continue to build a product and sell it to the public KNOWING it has a critical fault. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT. I have no confidence in the companys ability to build products. Not one refrigerator should have left their warehouse after they realized the fault in the engineering. I had a Whirlpool for 15 years and NEVER once had it repaired.

I bought the dishwasher almost 6 years ago from Lowes and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!

My Samsung refrigerators icemaker started having issues less than 2 years after I bought it new. I have had 8 service calls in less than a year and the icemaker has been replaced once. The serviceman has said that it cant be fixed. I have called 3 or 4 times to Samsung and have documented to them the service calls and the statement from the serviceman that it cant be fixed. Samsung basically says that they cant do anything because it is out of warranty. Dont ever buy Samsung Appliances! My washer was recalled in less than 6 months and the new one is giving me problems. Class action lawsuit on the refrigerators!

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times Ive turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just cant trust it. Please stay away from this product especially if there are children in the house.

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

Seven service calls in the first 2 years. Repair man said Samsung does not design them correctly and the ice maker will never work. He was right. I have to use a blow dryer and an ice pick every weekend to defrost and keep it going so we can have ice. DO NOT BUY a Samsung refrigerator - do your homework and buy one that has good reviews.

Bought a microwave less than 2 months old. Numbers stopped working. Appliance store ordered new door. Second door doesnt work either. Store wont replace oven unless we try a 3rd door. Called Samsung. They said same thing. Now no working microwave. Have to wait week and a half for doors to come in.

Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.

In April 2010, purchased the Samsung RF267 AEPN refrigerator. Three years later, the refrigerator was making a horrible sound. A few days later, the cooling stopped and we lost all the food in the refrigerator and freezer. Cause? Lots of ice had formed; the fan was hitting it, causing the noise. New evap. fan $256. A few months later, the same thing happened. Today, we are experiencing this same problem, again. This refrigerator is 4 yrs old. Apparently we arent the only ones... What can we do? To start, I will never purchase another Samsung appliance.

Bought our Samsung side by side in 2013 from Home Depot and took out the extended Warranty. Have have Asurion the Warranty company out here several times for the same issue. The diagnostics all run fine so there is nothing wrong with the Freezer so they would accept our claim for Lemon Law since nothing has been replaced. The ice comes out of the blower down the wall and freezes between the wall and the back. Called Home Depot. They will not do anything. I AM DONE!!

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, Sorry, its only a 1-year warranty. What a waste of $175! I refuse to spend $150 to get it repaired. Id rather go spend $300 for a highly rated Maytag microwave.

The crisper drawers in a $2000.00 Samsung refrigerator are two pieces assembled at factory. There is an overlap of plastic in which food and water gets trap and there is no way to remove the front of the drawer to clean out rotting food and sitting liquids. Customer support confirms this when I called. There is no way to seperate them, there is no way to clean it. No solution. Rotting food and stale liquid must remain trapped. They do not offer any solution or different parts to resolute the problem.

The oven door is so easier to open than the KitchenAid that was in the house when I downsized shortly following my husbands passing in October 2019.

I purchased a counter depth fridge and within the first 6 months I had to call in two repairs and was told if there is a third call out within 12 months of purchase they will consider it a defective fridge. Well guess what 12 month and 1 week after the purchase they didn’t honor that but did a courtesy repair... so kind... lol but didn’t honor defective part. Now 15 months in and now another noise coming from this horrible purchase. Samsung should stick to TVs.

I have had this refrigerator for just under 3 years. I had the ice maker replaced once under warranty, then 6 months later again under warranty after arguing with Samsung for days on end. Now 8 months later it has stopped working again. Now Samsung is so worried that they sent me to a repair company that said it would cost $350. I am going to purchase another ice maker and install it myself for about $150.

I purchased a Samsung slide in electric range almost 3 weeks ago. Within 10 days, the oven warming burner and clock all stopped working. We had a Samsung tech come out three days later. After testing the unit, he determined that both boards in the unit were bad and needed to be replaced. He left us telling us the parts would be ordered and he would be back about midweek to make the repairs. That evening we decided to use the cooktop on the stove since it was the only thing working. We were making hamburgers in an All clad pan. When we finished cooking I went to wipe the cooktop and that is when I noticed the crack. It ran from front to back on the cooktop. We contacted the tech again and he asked for pictures of the cooktop. We waited a few days and were surprised to hear that Samsung was not going to cover the cooktop. I was quite upset and contacted the company only to be given the runaround. I was told that they could would not authorize the repair even though I explained that we did not dry boil a pan on the cooktop as Samsung alleges we did. To top it all off, now Samsung wont authorize replacements of the boards for the oven. So now we have an 1800.00 range in our kitchen that displays the time set by the technician last Saturday. It hasnt moved since then!

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

As in many of the other reviews, I also experienced the dreaded SE error code on my range microwave (model 9197). I realize that its probably hit or miss as to what type of help you will get when you call Samsung’s customer service center; however, I was very lucky to get an articulate, responsive person who seemed to be well aware of this problem. He did offer me a one-time courtesy warranty extension which will pay for the repair of my unit. If it has to be replaced, I am ready to fight that battle next!

WHEN I moved into my home, there was a Samsung dishwasher, brand-new. This was almost 4 years ago. My hope by writing this is to educate consumers about my experience. It was non-stop issues from the first month. Over the years, I replaced the pump. I had a number of repairmen out, who each time took a look at the dishwasher and laughed. They all told me it was a hunk of junk and dont waste money on it. Over the 4 years I spent over $800 on repairs. Now, it broke again. I have replaced it with a Frigidaire. I am very easy on my appliances, I ran it about 3-4 times per week. I used the best detergents only. I scrape dishes thoroughly. My things last me many many years. This did not last me at all - as I was contacting repair people the entire 4 years. I fear I have other Samsung appliances that were here when I moved in. I have heard from too many in the appliance industry as to the track record of Samsung appliances. I wish to educate potential consumers as to my experience, the money incurred - the waste.I should also mention I contacted Samsung a few times. They could not care less. Besides not speaking English properly so communication was limited - truth is - they could not care less. The only good that could come out of this is I save other consumers fortunes of money. We all work very hard for it - and clearly others could not care less how they squander it for us. There is also no price that could be placed on the HOURS I invested in trying to salvage it. Please, buyer beware.

I purchased a Samsung 24.73 ft 4 door French door refrigerator Model #RF25HMEDBSR in August of 2017. Not sure how long I had it when the ice maker started freezing up and had to be defrosted with a BAIRD dryer. Called for repair the first time in February of 2018. They replaced the entire ice maker, however it started freezing up again. Repair sent out again on May 14, 2018. The technician tells me the entire refrigerator need to be replaced and someone will call me within 24-48 hours. No call, I call Samsung and I am told, WE DONT CALL you, I am told to submit receipts and someone will contact me. I submit my receipts and receive a phone call on the 22 of May to send a better picture of the receipt.May 23rd I received an email stating the exchange has been approved and someone from the Lowes where I purchased it should give me a call within 5 business days. 5 days later no call. May 31st. I call Samsung, they tell me the exchange is finished on their end and I need to contact the local Lowes. Call Lowes, they have not received the RMA (return merchandise authorization). I provide the number and they contact Samsung to request it be sent again. June 1st - Lowes calls, RMA received. They are required to come and pick up the refrigerator, refund it then they can order the new one... I call Samsung, and explain how I am not ok with this, The bottom line is, they don’t care.The angel in this scenario is Jessica (and Dianne) assistant manager at Lowes in Santa Clarita California. She is willing to order the replacement without having the old unit back. Because its a special order will take 10 days to get to the store. That puts me at the 14th of June, almost exactly 1 month from the date of my 2nd repair and the day I get on a plane to go to Europe for 2 weeks. Here’s the Bottom line, Samsung did nothing to make this an easy process and they don’t care. I just stumbled on this site and can see this is a known issue and they have done nothing to fix the problem. During manufacturing or after the units were purchased.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

We bought this refrigerator about 4 years ago. It worked well the first year and the 2nd year onwards we started having problems. Water started leaking from bottom and water gets collected on the drawer base and the vegetable drawer also. The drain plug design is so bad that the its bound to get clogged. The drawer designs are complex and poor that food particles get lodged into the crevices between the various plastic parts and it is very hard to clean and if you try to remove them the plastic parts start to crack. Did not expect this from Samsung products. Poorly designed for cleaning and defrost system is pathetic. Even my grandmother fridge did not have this water leaking problem.

My Samsung microwave has been extremely reliable for 7 years and I would certainly recommend and also purchase again! It has performed as advertised and has zero flaws. The best value for the price!

We have a Samsung refrigerator Model# RF266AERS/xaa that stopped cooling at 3 1/2 years. A certified Samsung tech (only one in SE Wisconsin) was unable to repair. The problem was in the sealed system which has a five year warranty. He contacted Samsung and took all the necessary documentation as he was directed and sent it to Samsung. That was 4 weeks ago during which time I have called and been connected to executive customer service seven times, each phone call a minimum of 40 minutes on hold. I have sent my sales receipt twice. They always have problems locating some piece of information but always give a new transaction number and a very polite vague excuse. I have called the certified dealer twice. They resubmitted info and the second time even had the regional manager for Samsung send it in. That was one week ago. At my last call on Oct 2, 2014... This is ongoing and I am now waiting again for 2-3 days. Mind you these calls are all 40-60 minutes long and it has been 6 1/2 weeks without a working refrigerator! It also appears from other submissions, this is a big problem with Samsung and others.

Purchased a brand new Samsung dishwasher in November 2010. Immediately we had some type of electrical problems. Every time we went to use the washer we had to reset the breaker to get it to turn on. The electrical panel was eventually replaced after waiting months for the part. The same thing continued so the entire dishwasher was replaced in June, 2011. In October, we experienced our first error code message related to drainage. Found to be debris blocking the drain hose. In December had the upper rack bracket break loose. Weeks later had the same drainage error code appeared again. Technician found the plastic bracket pieces in the pump clogging the drain. Bracket was replaced but eventually broke again and became lodged in pump, requiring another service call. About six months ago a new error code appeared approx halfway through the cycle. Technician advised that it pertained to a water level issue. It was one of three things - the panel, the sensor or the level gauge. To repair could be costly as it would be hit or miss. We contacted Samsung and advised them of the problem. At first we were dealing with a woman who appeared very nice (by email). We eventually spoke by phone to a gentleman who just stated that they would only work on the dishwasher if it was still under the one year warranty. Although the warranty was technically up I questioned the fact that two units malfunctioned so obviously it was a manufacturers problems and the warranty should be voided... Well it is now July 2013 and Samsung has still not said, We stand by our products so we will replace the dishwasher..... Hey Samsung...... stick to phones. Leave the appliances to the experts.

I purchased a Samsung convection range/oven on 5/30/2014 from Best Buy for $770. I dont do a great deal of baking, but mostly casseroles, meats, etc. I believe baking cakes or cookies would have tipped me off earlier that the oven wasnt heating right. Over the last few months I noticed that it was taking much longer than usual for the food to cook. One evening when I opened the door to pull out a chicken casserole, the chicken was raw inside and the rice was crunchy. The oven was set at 400 degrees but I could hold my hand in the oven and it only felt warm. I am going to buy a new oven and you can be sure it wont be a Samsung. As a note, I also purchased a Samsung dishwasher which is 3-years old and Ive already replaced the pump and it looks like it needs to be replaced again.

Just about three years into ownership and I have really liked it a lot. Attractive, well organized, sturdy. Now the ice maker and defrost for freezer has failed. We have an extended warranty (thank heavens) but so far, the repair people have not done anything to fix the problem. The tech replaced the fan (the one he had didnt really fit so he used tin snips to make it fit...a bad sign!) After his visit, the freezer quit freezing correctly and now we are waiting on someone to come on Monday. I hope he is more prepared than the original guy and can fix it. I really like this unit. I hope we can make it work again and stay working.

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

Months of frustration with a ridiculous repair process. We purchased a Samsung electric range as part of a package of appliances from Lowes for our home in Florida in July of 2016. We soon learned that the temperature in the oven was not being maintained properly. We found out that Lowes would not replace and that we needed to go through Samsung for repairs. We have now have had repair people visit 7 times and have had all electrical components replaced three times. Meantime we do not have an oven that works and have wasted all that time dealing with repair people and service technicians at Samsung that do not have a clue. Hundreds of reviews have been written regarding the same issue with these ovens. I am ready to take part in a class action suit/massive recall effort to force the miserably incompetent people at Samsung (think Galaxy Seven Smart Phone) to take appropriate action.In related items we separately purchased a Samsung TV that randomly failed after just two weeks while no one was in the room. Thankfully, Best Buy (unlike Lowes) took a stand and replaced the unit free of charge. Lastly, a craftsman was working at our house and overheard a conversation that I was having with Samsung one day. He told me that he had been a Samsung repair person for four years and finally quit his position because the processes and information that Samsung uses were so bad he was embarrassed. Im not sure if Dr. Oh-Hyun Kwon is still the CEO of Samsung, but he should be the most embarrassed of anyone. Under his leadership a once honored company is now an incompetent laughing stock. What a horrible legacy!

Weve had our Samsung microwave for almost 3 years and we dont usually use it as wed rather use gas to cook or heat food than use the microwave. So far, its okay and its working for its function although the self-cleaning feature does not work well. The manual that comes along with it says the self-cleaning feature can help eliminate the odor but it doesnt seem to be working. We have to use conventional methods like using baking soda to eliminate odor trapped in the microwave... I wont really recommend Samsung microwaves if you have other and better choices.

Had an error code SE on my (almost) 4 year old microwave. After reading about all the issues about this with other Samsung microwave that the code pertains to a bad touch pad, I decided to contact Samsung and see if they take responsibility for this. I contacted Samsung this morning and after less than 10 mins, an appointment was made to have a technician come out to my home and replace the pad under Samsung extended warranty on the pad. The only thing Samsung noted to me is that if its not the pad, I would have to pay for the cost of any repairs. I keep my fingers crossed that an honest technician will come out to do this repair. So, bottom line is that Samsung realizes that there is a problem with these pads with this SE error code and extended the warranty to have them replaced.

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONES HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

I have had to get the stove repaired twice, dishwasher once and the refrigerator has practically all the shelves cracked or broken. We bought all these appliances from Lowes In 2017. My wife and are over 65 and live alone so these are not abused, do not buy Samsung, maybe TVs.

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.