My refrigerator is unsafe to rely on due to temperature irregularities caused by a defect in design that is well documented and well known by Samsung. There is already a class action lawsuit ongoing for this defect. I paid good money for a Energy Star, high quality refrigerator which I did not get. I did receive a refrigerator which causes food spoilage, does not do what it is supposed to and requires me to break ice away on a continuous basis. I require refrigerated medication to keep me alive. My disability makes breaking the ice away difficult and laborious. I bought the refrigerator from HHGregg which closed its doors. They came out twice to repair this same defect. I was not aware that the issue was a known defect until recently and I would like Samsung to be held accountable in cost for repairing this defect in their product. Samsung claims to be a company that cares. The Third party of Alorica is creating an atmosphere of deceit. I have asked for a Supervisor regarding this defect and all they send are anonymous emails with no one to contact.

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

I need a new one as the old one, under 2 years old, wouldn’t turn off so I had to unplug it. I emailed asking if it could be fixed and got no answer. After waiting two weeks I put it in the garbage. Not sure which one I’ll get so am looking at several. I have borrowed a microwave so I’m not in a rush.

I paid a thousand dollars for my dishwasher in 2015. I have not gotten one years use out of it without something breaking down on it. In the first year, after many issues, we ended up replacing the board on it. The rubber mat on the top rack and some of the plastic clips in it broke down during the second year. Now the water wall is giving us problems. Customer service runs us through a simple troubleshooting guide just like the one on YouTube then says not their problem anymore, call a repairman. Weve replaced the motor, the sensor and it still doesnt work. Looks like it is the computer board again. I will never buy Samsung again. I thought they were one of the best. I guess I was misinformed.

The stove is great and the heating element works well. I like the flexibility provided by having multiple pot sizes on each eye of the range as it provides for quick and even heating without any overkill. The range dials and oven buttons have a nice click when depressed, which I prefer compared to my old stove that didnt have much feedback when using. The oven also has a convection feature that I greatly appreciate as well. My only complaint on my stove is that for some reason the oven light blows quickly regardless of how often you use it. I have replaced the light numerous times within 6 months and I have just stopped using it.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

We are senior couple. My husband is disabled. Have had our $2500.00 refrigerator about 8 yrs. Freezer and ice maker stopped working. After several calls they finally gave me a repairman number 75 miles away. After reading reviews and checking with several people locally, we found numerous people had the same problem... which the majority still did not have problem solved, because repairman did not know what it was. Several were left torn apart for weeks. We just wanted to talk with someone, to get their opinion if it could be repaired or we would we have to purchase another one... No one will talk with us... Your customer service is no help. AFTER YOU SELL YOU ARE FINISHED WITH THE CUSTOMER. NEVER BUY A SAMSUNG REFRIGERATOR. I called, email, no response from anyone.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasnt provided one. On the 21st, I was given an estimate which I confirmed again with the assurance of a delivery on the 23rd. I have taken leave today in order to take delivery of my fridge. After repeated calls routed through your customer care, I was informed that they do not have a delivery van at their disposal today. I have made the purchases of perishable non-vegetable items which will now be wasted. Such callous and irresponsible behavior is not acceptable. Kindly look into the matter and arrange for a prompt delivery.

The oven temperature climbs and lowers all during the baking process. Totally inconsistent. Horrible for baking cakes! I bought a portable oven thermometer to monitor it. I can set the oven for 350 and the actual temp in the oven will be 375 one minute and 325 a few minutes later. There is also a 25 degree temperature variance from front to back and side to side in the oven. Forget cooking more than one item at the same temperature. When you buy such a big oven you plan on being able to utilize the space by cooking more than one item, but beware, they will be cooking at different temperatures. The top low burner is not low at all. It boils everything. The long middle high burner is okay on one end and way too crazy hot on the other end with flames so tall they lap over my skillet. The Samsung name on the top front/center of the stove is stickers. Each letter gradually slides off from the heat of the stove.

Samsung Warranty Service. Replaced all my kitchen appliances with Samsung a few months ago. Happy with them generally but fridge/freezer suddenly stopped cooling. Samsung Call Center has dispatched the ticket to 3 different Authorized Warranty Service Centers over two days. All Service Centers have declined as they say they cannot repair Compressor/Sealed Unit as they are. I forced the Call Center to escalate to their dispatch center which then tried to send another service provider who declined to come as they were not qualified or equipped to do the work. Two days without a TV is manageable. Two days without a fridge is not. I had to buy a new freezer to save my frozen meat and food. Needless to say, Freezer is not a Samsung. Still have not reached anyone at Samsung who can make a decision. Thanks for the Melty Mess in my new kitchen, Samsung.

Purchased a refrigerator both compressor and main circuit board broke after 2 years. Customer service wasnt helpful. Executive department told me to read the policy. They wouldnt allow me to speak with a manager. Poor product, poor service. $1800 unit garbage. I will NEVER purchase anything Samsung again.

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

After just 1.5 years my $2000 stainless steel Refrigerator Samsung RF 28HFEDBSR is streaked with rust along the grain line. I have never cleaned it with anything but mild soap or stainless oil and damp cloth. Apparently using poor quality stainless is the issue and its not only Samsung that does it. Warranty doesnt cover it because its cosmetic but defective material isnt covered by Samsung either, so Im stuck with it.

SMH9207ST - We bought this microwave and refrigerator from Lowes. We didnt get an SE error but 4 of my major button stopped working, (the power level, clock, kitchen timer, and the 0) buttons wont push in. Samsungs CS was awful, made me feel like I was to blame. We were 2 days off our warranty and had to pay for service. I wouldnt have paid $400 for a disposable microwave. $50 at Walmart and the thing will last forever. I WILL NEVER BUY SAMSUNG APPLIANCES AGAIN. Now the $2,400 refrigerator we got as well constantly thaws my freezer and refrigerator gets warm, so aggravated. I couldve bought American and would last me longer than a year!!!!

The panel that shows the time and the timer keeps flashing steam and medium in the background. It’s not even a year old. Very disappointed that it’s already falling apart. Also has a scratch on the top even though I’ve been very careful when using pots on stove and very hard to keep clean!! Have to clean the top every day.

We bought a refrigerator May 31 2011. The fridge made weird noises, kind of like an electrical surge. We had someone check it out because we didnt want a fire. We were told everything was fine. Sometime later, I started seeing water in my drawers and not thinking to much about it, cleaned it up. All the time wondering and curious where it could be coming from. My problem just spiraled out of control. One day I went to open my fridge drawer and was not able to open either one of them. They were frozen to the bottom of the frig, with at least 21/2 inches if SOLID ICE. I then had to take a chef knife and try to break the ice apart. It was unbelievable. I took some pictures because I couldnt believe it (Unfortunately, they were lost when my phone broke). I cleaned the mess up.This happened I couldnt tell you how many times. Or how much food had to be thrown out. Then I noticed the freezer was frosting up like one out of the 1970s. I had to unplug my fridge to clean out the freezer. Everything in it was covered with ice. More food ruined. Mind you, this is a frost-free freezer. Right. I have nothing but expense (food), aggravation, and no satisfaction at all. As of today 5/16/2014 my refrigerator is reading 57 degrees. I unplugged my fridge today, completely cleaned it out top to bottom. Threw out 2 garbage bags of food and thats where I am as of today. We paid right around 11010100 for this poor excuse for a fridge and not sure where to go from here. We will never buy another Samsung!!!

Samsung doesnt believe in customer satisfaction, they dont take responsibility of their faulty, defective products. Doesnt even bother to get it fixed even if its a safety hazard. Bought a gas cooking range year ago, gas is leaking from somewhere inside the oven. They have a worst customer service. They want customer to spend money on repairs, seems like, they are making money from there as well.

STAY AWAY FROM SAMSUNG APPLIANCES! In 2015, we installed Samsung appliances in our kitchen in conjunction with an extensive remodel. Worse move we ever made. Boy do I wish we could turn back the clock. The dishwasher failed 2 months after we installed it, and we literally had to give up our first-born child to get a replacement unit even though it was still within the 1 year warranty. Next, the element in the oven failed (3 times to date) as well as the control board which set us back $250. The microwave has always had a mind of its own, and will often beep and turn lights on and off during the middle of the night. Since it still seems to work, we are leaving it alone. Finally, the ice-maker in the refrigerator door freezes up and causes a mess, and needs to be defrosted once a month. Apparently, this is a very common problem with Samsung refrigerators. Another reason to stay away from this product. Amazingly enough, we contacted Samsung no less than 10 times regarding these issues and the response has always been your appliances are out of warranty, too bad so sad. If you are planning on purchasing Samsung appliances, I would highly recommended you do your research first and go with another brand! I for one will NEVER buy their products again.

I bought a French Door, 2 drawer blue stainless Samsung refrigerator Model # RF25HMEDBSG 19 months ago. The icemaker started freezing up immediately after the 12 month warranty expired. I have deiced the icemaker 4 times in the last seven months. This week the fan in the back started making noise because it was rubbing on an ice buildup in the coils. This isnt what I expected when I laid out $ 2,088 for what I thought was a quality product. I didnt think I would need an extended warranty to cover the first three years. Wrong!! I looked at a YouTube video which saved me a service call which would have cost about $300 from Dish.What I learned was that there is a way to do a manual defrost for the coils that is not in the Users Manual. Empty your refrigerator. On my model, press the top item on the left side of the display which is Freezer and the middle item on the right side which is Lighting and hold for 12 seconds. It will go through a series of displays and stop on the last which is FD for Fast Defrost. This activates the heating elements to defrost the coils. It beeps for 30 or 40 minutes then stops which I assume means that the defrost is complete. I carefully defrosted the icemaker with a heat gun on low from a distance. That was 3 days ago and I have icemaker ice and no fan noise. We shall see how long it holds up. The YouTube showed an older model but by pressing the SAME LOCATIONS on the display twelve seconds, FF came up and he had to press a function three or four times until the Fast Defrost FD started. Use at your own discretion. I hope this saves you some repair $$.

I love the fridge but the freezer side is just not enough room for a family of four. The ice maker takes up space we need for food. I love the flexibility on the fridge side and the space is small but does work since no operational parts take up key areas.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

Samsung 17.5 cu refrigerator - Wish I had read earlier reviews before purchasing. Six months after installation, the refrigerator quit cooling. Numerous phone calls to Philippines and Dominican Republic and still waiting for resolution. Preferably a full refund so I can purchase a different manufacturer. Poor quality all the way around this company. Buyer beware!!

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

Samsung microwave SMH9187B - Microwave goes on for maybe a second, then loses power for a couple of seconds, then gets power again and clock has to be reset, etc. When it shuts itself off, there is an audible click in the control pad, at which time it dies... much like a circuit breaker tripping. The ribbon was stuck to itself and I separated it. Also I have tried cleaning all contacts, etc. and it does not help. Probably 2 years ago I had the control board replaced. Samsung actually covered the cost. Not sure now though. What a piece of garbage!

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

Within days of buying this $2000 refrigerator, the paint started chipping. Having worked in metal painting, it obviously was a case of not cleaning the metal properly and the paint would not stick, this is especially on the edges and top of the door. This very simply is a defective manufacturing problem. Called Sears who said it was a Samsung problem, called Samsung who said it was a Sears problem. After about two hours on the telephone and ten calls, Sears sent me a check for $100.00 to get rid of me. I am happy to confirm that both Sears and Samsung have gotten rid of me. FOREVER!!!

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

I have struggled with error code with this dishwasher shortly after purchasing it. I owned it for exactly 1 year, 1 month. 1 year warranty was not supported at all. Why do people submit reviews after owning a dishwasher for only 2 months is beyond me. Of course its going to run great! After 1 year they will be singing a different song. Its so quiet now BECAUSE ITS BROKEN!!! I have a 0 decibel DW now, the dishwasher is completely dead. I paid $700 for this dishwasher. I repaired the inlet valve sensor, case assy, and main relay board. I finally gave up after coming across some fine dishwasher from WP on Black Friday. I have a Samsung fridge and its acting up too. I shouldve gotten an extended warranty on both, but it seems, Im reading, that Samsung wont support the products with extended warranties.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

We purchased a French Door Rf323TEDBSR from Lowes. The top ice maker would not give us cubed ice. We had repairmen come out and try to fix it. After 22 hours on multiple phone calls to Samsung, Lowes replaced it at their cost. They replaced it with the same model, new in the box. The new one had the same problem. Samsung refused to replace the ice maker and said thats normal. We have to open the bottom drawer to get ice. When we have parties we have to explain about how the top ice maker does not work. Because I worked a full time job and we have three kids, I ran out of energy to take off work and to keep calling. At the time I did work at Lowes, and it has cost Samsung a lot of business considering I worked in the appliance department. Also, I still tell people about our problems after 8 years. I have other friends that are also complaining about their refrigerators. That is why I decided to write this.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsungs registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsungs customer care is HORRIBLE!

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

We were excited about buying our home and I wanted the Samsung French Door Refrigerator in Stainless Steel. My husband begged me not to get it - I SHOULD HAVE LISTENED... We bought the refrigerator in November 2014 and from December 2014 to March 2018. I have had the same problem. The ice maker freezes, it leaks from the ice maker and I have to put a towel down... REALLY... I have called Samsung who passes the buck. They asked me to send all my documentation, which I did, then tells me that I need to get someone out there to do a service order and for ME to pay for it.Then they tell me that in Beaumont, Texas there is not anyone that services Samsung anymore and that I need to find someone... then said BYE. Really, everyone on here is having the same problem and Samsung is not doing anything about a faulty appliance. I will NEVER buy another Samsung product. They do NOT honor their name and do not honor their product. Again BUYER BEWARE of this refrigerator... yes its pretty but it does not work.

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

My microwave that I purchased in April 2011 has been giving me issues months after I purchased. The panel has been replaced about 4 or 5 times and continued to have issues like beeping for no reason, lights on and off without being touched and going out for weeks and returning back to life after weeks of not working. I have made plenty of phone calls about 40 between Samsung and their technicians with little luck. At times they closed my file just because and i would have to start the process all over again. Since my microwave has completely stopped working in August 2014 they said they would fix and came out 3 times to diagnose the same issue but never fixed it. I was told by tech he was going to order parts and be back to fix, and never did. It was a lie. They called me 3 other times after that because they wanted to diagnose it again. That makes no sense, but they claim that is the process. I complained with BBB, and Samsung now wants the original purchase receipt that I had already showed the technician in 2012. Since I dont have it they want to partially reimburse me for owning it all this time. Whos fault is that? Not mine. If Samsung would have accepted my product was defective from the beginning I would not have owned it for so long. How can the people put an end to this defective product. They should get sued or make them recall their product. I am tired of Samsung and they should be held accountable for selling faulty products.

I was home thank God but I started smelling smoke really strong and checked all over. It was my Samsung microwave burning from the inside. Door closed. Nothing inside. Hadnt even been used for a few days. Not even 1 year old. Had been serviced by Samsung first week. Was told burnt dude.

Samsung microwave 9207 looks nice but is actually crap. Had a repairman out twice to fix it. Now its no good. They said constantly shorting out.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

Horrible, I got this piece of garbage about 4 months ago for my mother that has rheumatoid arthritis and has a hard time with the dishes. I have yet to enjoy a full load of clean dishes!! At first they said it was a connection problem, then they said the hose was not at the right angle, then they said it was the door that had a problem. After we received the part that was supposedly defective for the door and I was assured it would work. I open the dishwasher and pull out the rack, I find the top sprayer loose at the bottom of the dishwasher. This is ridiculous!! I am paying monthly for a dishwasher that I have not been able to use and everybody just gives me the runaround that its gonna work... A bunch of baloney. I am never buying anything from brandsmart again and I wanted to warn everybody else not to buy a Samsung dishwasher!!

I have had my dishwasher for approximately 18 months and it stopped working. I called Samsung and they told me the warranty had expired but they would extend me a courtesy warranty. It seems like everything was going well. When the technician from Lakes Electronics came in he went right to the problem. The electrician brought the work order in already completed stating what the problem was and handed it to my husband. He already had his service sheet filled out and told my husband the board was bad. He then said because you have bugs it voids the warranty. What a scam. I DO NOT have bugs. After reviewing some complaints it seems another customer had the same problem with the same company that Samsung sent to her home. They told her the same thing. Makes you wonder if SAMSUNG is using this company to not pay the warranty. They know the boards are bad on these dishwashers but refuse to repair them. Have you had this experience?

My refrigerator first would have clogged up ice maker, so I had it removed because of repair cost. Now for the second time the refrigerator isnt keeping cold. The first call read the temperature around 40 and I lost food. Im waiting to find out (same issue) how much this call will cost ($220 last).

We purchased a Samsung refrigerator May, 2015. I want to keep others from making the same mistake. I would not buy any Samsung product, ever! This has been a piece of junk from the start and Samsung totally excludes themselves from any contact. The ice maker has not worked correctly from the beginning. They replaced it in the first year and it still hasnt worked properly. I would highly recommend people to buy anything other than Samsung.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

I purchased my Samsung French door refrigerator in October 2016 and I’ve had nothing but Troy with the ice maker. It has been replaced 5 times. I would never buy a Samsung product again!!! Thankfully I purchased an extended warranty, but when it runs out I’m done with this refrigerator! Also they don’t have space to put y’all bottles in either!

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? Its only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please dont buy anything from Samsung. Youve been warned.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. Its been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

RFG297AA/XAA - My wife purchased this fridge from Lowes 03/09/2009. We had a problem of water pooling and freezing the deli tray to freezer. I finally removed back panel to take a look at frozen coil. There is a drain so I am not sure why water is draining to interior of fridge. After reading comments this is definitely a common problem for Samsung fridges, but when speaking with customer service they do not seem to have any knowledge of problem.

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

Purchased from Best Buy a Samsung 30 electric range, NE595ROABSR on 7/10/13. The convection fan started running super loud and then it quit working completely! I called samsung and was informed that it was out of warranty. One year only!! What?! They told me I could pay $300 to extend the warranty. However, to save money, I think we are going to order a new convection fan on Repairclinic.com for $40 and install it ourselves after we watch a Youtube video. We are very disappointed! Also, we had issues with the oven taking more than 10 minutes to heat and also had issues with condensation and dirt between the door after a self-cleaning. Definitely would avoid buying Samsung in the future!

Two years ago I purchased a Samsung Side by Side refrigerator RS5267TDWP. The refrigerator portion stopped cooling. I had to throw all my food out. I had purchased the extended warranty. The repairman came out and determined what the problem was. One of the parts I needed was an Evaporator cover. The part number given to the repairman did not match what was in my refrigerator. Samsung insisted it was the right part. They had no other options. So Samsung cant remember or look up what parts they used in their refrigerators two years ago. So here I sit with no refrigerator. All the comments about the ice maker are spot on. The ice cubes freeze in the chute. Whoever designed the ice maker was a sadist. Never buy a Samsung refrigerator. My last refrigerator made by Amana lasted 14 years at half the cost.

Samsung dishwasher model DMT400 stainless steel inside and out. Had for 2 yrs & 3 months. Kept stopping. Code stated it was a water problem. Nace came 4 times, replaced 3 parts. Later stated they could not fix my dishwasher. The dishwasher looks good but it is worthless. I called Lowes, they say sorry you didnt buy the extended warranty. I called Samsung, they said sorry, it is your problem. My book states there is a Samsung 5 yr warranty on the circuit board. How disappointing. I just bought a new refrigerator 3 months ago. It is a Samsung. I hope it doesnt let me down. I will never buy a Samsung product again. There is not one local to fix these appliances. I just had to buy another dishwasher and it is not a Samsung.

We purchased this on 8/14/16. Oct 20, 2017. Its completely useless. Lasted 14 months. I have been without a refrigerator for 24 days. Still have two weeks to wait for a part. (38 days total) In the meantime I have a refrigerator with black mold. I have been contacting Home Depot about a refund. Its a NO! I asked for a small loaner. My local Home Depot says NO. I am a very dissatisfied customer. I would give it a zero not a one star. I am on a waitlist to be repaired. This is unacceptable. I want a refund.

Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.

Less than a year old and major parts of the ice maker had to be replaced. Luckily, it was still under warranty. A couple of months later, no more warranty, but more problems. My brother, sister, and my daughter have the same model and the same problems. I had faith in Samsung, so I didn’t read any reviews. My hindsight. Never ever will I purchase a Samsung refrigerator again. $2,200.00 for this refrigerator. Hopefully, more people will read these reviews.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

Water is pooling under the deli tray then freezing. This is an ongoing problem. Husband has tried fixing this and cant find an issue. I have found several other reviews that indicate this is a design issue. Of course, my Samsung is out of warranty now. So I cannot get it fixed now that I see it is a real problem. We have bought several refrigerators over the past 5 years and each one has been a waste of money... Did research on Samsung and was supposed to be dependable... Not so! I will probably just buy ice and use coolers in the future, as no one has a dependable product these days.

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didnt even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowes were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

My wife and I were in the market for a new dishwasher. Our old one was 19 years old and still working. We just wanted a new one with the front handle and settings on top. We were advised by Best Buy to go with the Samsung. Two years and one week, it stopped working. We even took an extended warranty with Best Buy. We felt sure we were told it was a 2-year from the original year of the manufacturer. We were wrong. We got two years but one coincided with the manufacturer warranty. I just do not understand that at all. Be that as it may, Samsung nor Best Buy would help. They washed their hands and practically said: have a nice day! We are out the money and have a pretty dead weight mounted under our granite counters. Luckily we have Choice Home Warranty who came out and found the bad part. Its on order and scheduled for install in a week. DO NOT EVER BUY ANYTHING FROM BEST BUY NOR ANY SAMSUNG PRODUCT! Their products are faulty (weve returned two Samsung tvs and now are very pleased with our Vizio). Once again, I must reiterate: NEVER BUY A SAMSUNG PRODUCT OF ANY KIND! Never! Never! Never! Otherwise, caveat emptor!

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didnt think to take a picture of the SE error first. Ill explain later why that matters.Unplugging the microwave for a few minutes and plugging it in again, got rid of the SE error. Unfortunately, the microwave would then turn on by itself and attempt to cook an imaginary baked potato. It was like a ghost was pushing the baked potato button. I assume there is such a button, the display would read BAKED POTATO and the microwave would run. Not a good situation. We unplugged the microwave. I then researched further, and found that this is not an uncommon problem and a number of people were successfully getting this model of microwave with the SE error repaired free of charge.I called Samsung and related my story. I was given options for repair, each of which would cost me more money than I wanted to spend. When I countered that I had read Samsung was fixing the SE error, I was told that was true BUT I NO LONGER HAD THE SE ERROR. The customer service rep said I now had a different problem, the imaginary baked potato cooking problem. Frustrating. She then said perhaps I could plug my microwave in again and the SE error would return - worth a try. She gave me an issue ticket number for future use. I plugged the microwave in, and after stopping and clearing some baked potato cooking sessions, and a few hours of silence, the SE code reappeared. Success, in a manner of speaking, I took several pictures of the display showing the SE code.I called Samsung again. I gave them my ticket number, explained that I again had the SE code, and asked that they repair my microwave. They said okay immediately, but emphasized my consent that if the issue was something other than the SE error, it would cost me. I said fine, and explained I had pictures of the SE error to show the repair tech even if the microwave did not display the SE error when he arrived - which was the case. The tech came this morning and repaired the microwave this morning. Yes, I had to go through some hassle, but Samsung repaired my nearly four year old microwave at their expense. Thats pretty nice. (They repaired a more than four year old TV for me too, but thats another story.)

Purchased a home and did a remodel and purchased a Samsung appliance package from Home Depot. The dishwasher has been a NIGHTMARE!!! I am the only one in the home so I don’t run it every day but once I did begin to use it and not even 2 months later had to have the pump replaced. One month later YET another repair! Spoke to a representative who said they would refund my money and she would send me an email with how to get this. Received the email and provided them with everything they wanted. Waited a month and No refund check. Called NUMEROUS time to take 10 minutes of explaining to have them transfer me to claims where THEY DO NOT ANSWER AND YOURE ON HOLD FOREVER!!!I called numerous days in a row and have sent emails every day with no response!!! HORRIBLE!!! So I called and explained to Home Depot and they said there is nothing they can do! It is absolutely ridiculous!!! Pay over 400$ for something and it is not overused and you can’t even use it!!! For Home Depot to support this manufacturer is very sad!!! Will NEVER buy from Home Depot again! Nor will I tell anyone to purchase Samsung!!

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

We bought 1000 dollar Samsung 2 years ago. Only reason we replaced our 300 Maytag was because it was almond and we wanted stainless steel. We went to buy a Bosch but salesclerk said Samsung was better and quieter. So we listened. Im a person who still scrubs all my dishes before hand even though they say its not necessary. We called service and said dishes were still dirty. We tried putting in dirty dishes, different dish washing soap etc. our dishwasher. Every time you open it smells like someone died. When the tech came over he even commented on how new our dishwasher looked and he had no explanation. Its a piece of ** and a big waste of money. Dont buy a Samsung!

I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. Im pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.

I moved into a new house on Jan 7 2015. The house came with stainless steel appliances (Brand new). I peeled the stickers from the Samsung stove myself... So I know I was the first user. Used it 4 times, smelled a funny smell but the documents said that its OK to have this smell in the first few times, so I didnt pay much attention.Then... short and I had to reset the breaker. Since then the oven wont pre-heat. Call Samsung and they sent out a nice guy that didnt know what to do. He then called Samsung and had been transferred 2 times to speak to 2 different Samsung reps. The 3rd guy asked him to check behind the stove and look for burned wires. My cool tech told him its a brand new stove. Samsung guy asked him to check... Well... bad wiring almost cost me my sons life, my life, my house and everything I have. My tech got an authorization number from Samsung and said that Samsung will call me within 24-48 hours to schedule a pickup and replacement. So... I waited.4 days later I called Samsung, gave them that number and they transferred me to a different department. The lady told me that she cannot help me without a receipt. I told her that I got the stove with the house and its not about a piece of paper. Its about Samsung selling a faulty equipment, a fire hazard in a shape of an oven.No go... Tried to leave a message on their FB page... the guy told me that he is sorry for my inconvenience (its a gas stove, that burned itself and can kill me... they know about it but still selling it... its not an inconvenience, its simply dangerous to let this company sell products!) - but... I need to get him a receipt for him to ask Samsung to take responsibility for its faulty product.Is there any federal commission that can take my oven and investigate it? Maybe cross it with houses that burned? Its like that GM recall... They KNOW about it but wont do a thing until someone will die, even then they maybe try to cover up before taking real action. My advice to you - Stay away from Samsung products! (Cell Phones, Computers, TVs.. anything).Also, Ive seen some other complaints here. Im going to buy a new stove next week. But if theres a class action going on I would like to be a part of it. If theres none, Im interested in filing one and would like to contact other people who had a similar experience. So, please contact me if you can.

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

We purchased a new Samsung refrigerator (Model # RF217ACPN/XAA) on December 5, 2011. On July 5, 2012, the refrigerator stopped cooling and freezer stopped freezing. Everything was lost. Approximately 12 hours later, it began to work. Again on July 12, 2012, it has stopped cooling and the freezer stopped freezing. Amazingly, the digital temperature gauges register the temps as in their selected range.

Im now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isnt going to happen. As far as Im concerned they can come and fix it. I dont have the means or even know if Im sending the proper part to them to fix, Not to mention, Im not going to take a chance on breaking something taking it apart.I purchased this from Home Depot and shame on them. They should be held somewhat responsible as they sell this product to their customers and have been for years and Im sure knowing full well the problems Samsung has with their fridges. I asked before I purchased it if there were any problems with this brand, and the answer I got was not a one, it is one of the best fridges they sell. I would not recommend buying a Samsung fridge to anyone and I would definitely be interested taking part in a class action lawsuit.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

I brought a Samsung kitchen package at Best Buy. I have had countless problems with the Dishwasher, many of which have been previously written - doesnt wash the dishes, horrible smell (and I wipe my dishwasher interior door after each use), then when I tried to use it all of sudden lights are flashing and it doesnt drain. First repair said that Best Buy installed incorrectly, fixed that and then the door wouldnt open properly. Tried to use again, same issue with lights flashing and it moves to delicate and doesnt drain again. New repairman came out and said hes NEVER seen a controller board go in a dishwasher cost of the board is $190.00 + installation. Never buying a Samsung kitchen appliance again. Samsung you should stick to TVs and cell phones.

We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost the ice maker at least 4 times so far with hot water and a blow dryer. Took 5 cups of hot water to dislodge all of the ice. There is no way to fix this design flaw and if Samsung tells you otherwise don’t believe them.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover cosmetic issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

My elderly parents bought this refrigerator and after thirteen months began having issues. They would send someone out but it would be 2 weeks. I told them of their health issues, my dad is a heart patient and diabetic and we really needed something pretty quick. I was also told from customer service you should always have a back up refrigerator. I asked, Who could afford two refrigerators, and where would you put two? The tone got worse and then I was just pretty much angered with his non-caring attitude. Not to mention that only very few technicians are certified to do a service call. I called Sears and they generously offered 3 days sooner. Very honest and tried to offer other options to try such as unplugging the unit for 2 days in case it had froze up, before spending money my parents did not have on their fixed income. We were never told to try anything from Samsung, to maybe save the expense to a sick, elderly couple. I was told that the minimum amount would be around $685.00 for the visit. Needless to say, we took his advice to unplug the unit for 2 days then restart. At least Sears tried to offer an alternative for us. Have lost food/beverages twice, still no refrigerator/ice maker, etc. Enough air flowing to not be eligible for warranty for a big part such as compressor, etc. Will probably be replaced ASAP b/c that is more than half the price it cost to begin with. After two weeks, they are living from a dorm size refrigerator and a Yeti cooler for ice. With their customer service, me along with my parents are done with Samsung. Sad to say on reviews on this particular type, they are messing up at about the 13-month mark. There is no excuse for a nice, new refrigerator to tear up with barely over a year of use. Never again! Very frustrated, not to mention the anguish my parents are going through. When you buy something that expensive, you expect it to last a while. I have had my Kenmore side-by-side for almost 20 years so we have learned a lesson. But the main lesson is all about the attitude you give the person on the other end of that phone. Try to be a little sympathetic to an elderly persons situation Samsung! Going to try to find another one after their check comes the first of the month. Another several days.

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didnt insulate correctly, plus something was vibrating that shouldnt have been. Runs quietly now. 6 yrs old.

Like most of the respondents here, I will never consider the purchase of another Samsung product. Unfortunately in our current age, we are all well aware that companies simply dont have our best interests in mind. Samsung, however, rises to new levels of bureaucratic road blocks to service. More importantly is the fact they not only obscure what has transpired and been discussed previously, but just bold faced lie about they have or have not said.We purchased a large black side-by-side refrigerator in April of 2011. We have had more or less constant problems ever since (as mentioned elsewhere, the ice maker is a nightmare). We finally gave up on ever getting any service from Samsung. They have 2 certified repairmen in Hawaii (many repair services are qualified, but not certified, which means they cant perform warranty service).The demise of the refrigerator and our relationship with Samsung began its culmination last year when we had to pay out of pocket to replace the Motherboard, $400.00. Them 3 weeks ago the freezer stopped working. I got my previous non-certified repairman to check it out. He said the compressor had died. The good news is that its covered under warranty and most manufacturers will just refund some portion of the purchase price.After getting a hold of Samsung, I was told they would get a repair person out in 2 weeks (**). 3 days later, the refrigerator component also ceased working. I called Samsung back and demanded to be connected with the next level of service. This time I was told that they agree the wait was unacceptable and I would be refunded a portion of the purchase price. Oh, and by the way, despite the fact that I had previously been assured that the repair company (an 800 service) would have the necessary parts when they arrived, they had not in fact ordered any parts! In case youre wondering about the refund, they now contend that that option had never been discussed (**).So not only was I told that it would be 2 weeks to get a repair person out, but they would then have to order parts. I live in Hawaii, so its a foregone conclusion that the wait for those parts will be inordinate. After stewing about this for several days, I again contacted Samsung and this time I was informed that I had been informed that the repairs would not be covered by Samsung because it was out of warranty. I emphatically stated that no such thing had ever been discussed! The compressor is covered for 5 years.They eventually agreed that the compressor was still covered, then they hemmed and hawed, but in the end I was left without a working refrigerator and a many month repair process, if at all. Bottom line folks, avoid all Samsung products like the plague. I wish I had read these comments before I considered my purchase!

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

I purchased a Samsung microwave (#SMH9187ST) about 2 years ago, and it is now displaying an SE code on the panel. Turning it off and flipping the breaker, as Samsung Support suggested, didnt work at all. The SE code returned. It will cost me $250-$350 to have the display replaced. Based on all the reviews at this website, Samsung should step up and recall this model. My previous GE SpaceSaver model lasted many many years before it finally stopped working. Two years is unacceptable. I hope my new Samsung refrigerator lasts longer than 2 years.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

We replaced a stove top that was only 4 years old because of all of the problems that we had with it. The Samsung came highly recommended both by Consumer Reports and several appliance sales professionals that we trust.

The oven was always taking awhile to preheat until it stopped working completely a month after warranty. Samsung will not repair it even though Im one in many customers with the same issue. I will never purchase anything from Samsung again. I just bought LG washer and didnt even consider a Samsung.

I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

First Samsung doesnt deserve 1 star, and Pacific sales where I bought this isnt much better. I bought the top end Samsung appliances because I was told these were great and the service would be much better than the service reputation they have on other appliances. Well I guess better than bad is still bad. Had the micro/oven installed in Feb of 2018 and its been a nightmare ever since. More than a dozen e-mails and same # of phone calls, three times they tried to replace the door, first time repairman brought the wrong item, the second time the store called me to pick up the new door and it was the wrong door, this last time two service men came out and again the wrong door was delivered. Dont bother calling the service center. They are totally useless. My contractor cracked my Samsung cooktop and we tried working with the service department for over 5 months to get a replacement part of new unit to be covered by my contractor (not under the warranty), again it was a total joke, dont have the parts so My contractor replaced it with another brand. I would die and go to hell before I bought another Samsung appliance. Please learn from my mistake and buy any brand but Samsung.

I have a Samsung French Door refrigerator in white and just started noticing what at first looked like food or grime on the front left door at the bottom of the ice maker where it fits into the door. I started cleaning it and couldnt believe it - it was RUST! I have never seen rust on a new refrigerator. I purchased it in Jan 2013 from Pacific Sales. The ice maker drips constantly and the fridge makes a loud buzzing noise sometimes. I wanted to see if anyone else was having this same trouble before I call Samsung, and I can see that a lot of customers have the exact same problems as me. Im not sure what to do at this point because I know its out of warranty now. Another possibly dangerous situation - now that the paint is coming off where the rust is, Ive already shocked myself touching where the bare metal is. I wonder, could I (or my kids) get electrocuted if theres a drop of water on the metal when we touch it? Hummmmmm???