Buyer beware. Samsung will not reimburse you for out of pocket expenses for repair of their refrigerator. I purchased a French door Samsung fridge in June 2017. I tried to remove the ice bucket. It was frozen, I called customer service, the fridge was only 3 months old. Samsung sent their appliance tech over to install a new ice bucket. The tech said to unplug the fridge so the ice would melt and he could replace the defective ice bucket. I said, Then the meat & dairy products would spoil. I was told to put it all in the bottom freezer, with dry ice on top. I said, Who will pay for the dry ice. Samsung will reimburse me for the cost of the dry ice. Well that never happened. After numerous phone calls I decided to contact BBB in New Jersey to file a complaint. A rep from Samsung did call after BBB sent them my complaint. Well I got a different story from the Samsung rep. Samsung does not reimburse customers for their out of pocket expenses, even if their fridge is only 3 months old. This is a Billion Dollar Corp. I told the rep and Samsung wont refund me $51.00. KEEP AWAY from Samsung appliances unless you want a pile of problems.

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, its plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldnt give a darn (Im pretty sure I was speaking to someone in the Philippines with no power to help me.) I found copies online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the BYUs of the stove, the knobs are crap and the customer service is non-existent! Ill never buy Samsung again.

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!

I have Samsung side by side fridge. It’s about 28 cubic feet! My freezer goes from -20 to 10 degrees back and forth ruining my food! My fridge goes from freezing food at 25-ruining food at 65 degrees. This has happened since day one that I bought it 4 months ago. I keep on having to throw out tons of food and Samsung don’t care! They will NOT help!

Purchased all new Samsung appliances for our kitchen. The Refrigerator failed within a less than a year. The dishwasher failed within a year and now has failed again. The response and service is very poor - that is saying kindly. I will not purchase another Samsung product ever again in my lifetime and will be telling as many other people to do the same. Canada should not allow any company to sell products to consumers in Canada who are not willing to have an office within Canada to assist those consumers. Shame on Samsung and all who work for this company. Should have bought from Sears, not Future shop. They are just as bad, or worse than Samsung because they are absolutely no help to anyone, unless you purchase insurance through them and then they pass it off on the insurance claims. The government is also not doing a very good job of protecting consumers from this sort of thing. I have read so many other stories from people who are facing the same troubles with Samsung products. Never again.

Samsung refrigerator 25.6 cu. ft 3door - I have bought this refrigerator 8/13/2013 for $1,624.49 and it was the worst buy I have ever done in my life. One would hope that you spend that much money and a name brand you should get quality. It has been 5yrs in that time I have had noise problems, panel is very difficult to change temp in unit also cant reset the filter warning, ice making unit freezes over, flip shelf is very flimsy and weak, back unit in refrigerator is freezing and not keeping temp. Now I have to try to fix this myself not fun not having a refrigerator!!!

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

This is the WORST appliance I have EVER purchased. Even after requesting maintenance TWICE: - the detergent dispenser STILL door does NOT release the tab, liquid, whatever after about an HOUR of washing (and THATs the SHORT cycle!) - Inefficient! My water bill would gag you if you saw it. - Ergonomically awkward (not enough room to stack in large items or tall glasses) 2 sprinkler wands is a good idea, but only if they leave some room for dishes! - Poorly assembled - watch out! Those wheels pop off frequently! - Silverware holder lids catch regularly on the side panels when trying to roll the bottom tray back inside.- This machine will make you boycott even the SAMSUNG GALAXY - THATS how frustrating and inadequate it is!

Samsung Model RF260BEAESR/AA - Loud cracking noise from the fridge. The noise happens all throughout the day and night. Samsung was aware of the problem according to the Totem Appliance technician. A new evaporator plate was installed. This did not solve the problem. Samsung technicians claim that this loud cracking sound is normal. It is so noisy that we are awaken from our sleep each night. How can the technicians claim that this is a normal sound when they have never heard my refrigerator. Customer service has been extremely bad. I have spent hours and hours trying to talk to customer service which has gotten me nowhere. Samsung does not back up their warranty.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

We were warned by 2 people not to buy Samsung refrigerators because the ice makers were awful. We didnt listen because we needed a certain size and Samsung made them if you ordered it... Loved the refrigerator for the first few months. Then the ice maker started freezing up and we would have to use a hairdryer to defrost it. Then we noticed when you put ice in a cup it would drop water in it. So much you would have to dump it before putting anything in it. Within 2 years the ice maker was dripping water in one of the doors and would freeze in the bottom of the ice tray causing it to freeze up. We finally just pulled the tray out and turned the water off to it. Now we buy a bag of ice and keep it in the bottom freezer. Do not buy this refrigerator unless you want to deal with these kind of problems.

Similar to what has been stated, our brand new ME21H706MQS Microwave unit caught fire after the 4th use. We are engineers so we caught it, put out the fire and unplugged it. We called Samsung the next day and they told us that we needed a receipt to get reimbursed. Brand new home, just built, so we had to ask builder for info. Turns out he purchased it at Home Depot who does not participate in the Samsung replacement program. They will reimburse the cost of the unit and no more; no removal or installation fee unless we have proof we paid to get it installed. So now my builder needs to invoice himself for the installation so I can get someone to remove it and install an over the range hood in its place. Even GE microwaves have reported fires and failures. Will not replace the unit and will reheat food the old fashion way instead.

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door. Called Samsung and they had a technician come out once, then a second time with zero results. So we called Samsung again and... lo and behold a year was up and THE WARRANTY EXPIRED. After that Samsung customer service basically washed their hands of any resolution to fix the problem even though its been an ongoing problem! Once the warranty expired, they basically gave me the robotic Im sorry theres nothing we can do. I pleaded with them but, Im sorry theres nothing we can do. Once again this is because of a DEFECTIVE GASKET SEAL ON ALL SAMSUNG REFRIGERATORS. Dont buy this refrigerator - youll be sorry.

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tvs and phones. Think they should stick with that.

Recently bought a home that had fairly new Samsung appliances. Not thrilled with brand to begin with. After experiencing several service calls, I will NEVER EVER BUY SAMSUNG APPLIANCES. Fridge was leaking, tech came and cleaned lines. Thought it was resolved. Then we had problems with ice maker. Did some kind of service. Didnt resolve loud banging noise. (2 service calls) Had to buy brand new ice maker... another service call. Fridge started leaking again.My research concluded that the line behind back wall needs a clip. Wall has to be totally removed and line repaired... another $189. OR we can shut down fridge overnight and it will resolve. Well, that worked... for a month. Now I have the pooling of water under the produce shelf which ultimately leaks onto floor. Do I dare call the service tech again??? What else is lurking after this problem? Way too many problems with these expensive and newer appliances! Do you know if there is a class action suit regarding these appliances, and if so... Im IN!

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

Samsung refrigerator was decently priced but I guess you get what you pay for. Ice maker has been acting up lately working when it wants to. In the freezer it has a leak what is frozen in bottom drawer of the freezer.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

Ive been so disappointed since I bought my Refrigerator at Lowes in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I dont know if its the fan or motor, I hope my food doesnt go bad. Im upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didnt have as many service calls as I do with this Samsung. I dont think I will be buying another Samsung refrigerator again. Too many problems!!

I have had issues with my icemaker since the day the warranty expired. Note that we are only talking a 1 year warranty! The on-line blogs all indicate that Samsung knows they made a poor quality product. I have a home appliance repair service that I pay a monthly fee for and they also acknowledge that people are having problems with the Samsung refrigerators all over the metro where I live. When I call into Samsung to have them do the right thing and replace a $110 part they simply indicate that the product is out of warranty. If you dont want to end up in my frustrated shoes dont ever buy a Samsung refrigerator.

Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months. The WORSE refrigerator ever. I tell anyone I see looking at them in a store and hopefully stop them from wasting money. A class action law suit was filed back in 2011, yet they continue to sell these faulty designed refrigerators ripping off American citizens... Why is this still happening? Samsung has the worse customer service so dont waste your time or phone minutes contacting them. I need a new refrigerator but cant afford it..Thank you Samsung for legally ripping me off. Never again!

Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.

Samsung dishwasher DMT800 RHB - We bought this dishwasher less than six months ago. Nothing but trouble. After four months, the pump went out. The pump replacement part was out of stock. It took two weeks to get repaired. The repairman fixed it, but it is much louder now than it was before. The repair was completed last week. Now it is not cleaning dishes - they go in dirty and come out dirty. When you call for service, they keep you on hold for fifteen minutes. Stay away from Samsung.

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

I purchased direct cool Samsung refrigerator model RR2115 TABRK/TL in May 2012. In six year of span two time I have got it repair for poor cooling and not freezing the ice. So it is non reliable product to recommend.

I have a French Door refrigerator. The Freezer temperature will not set at the temperature that I set it at. It is way too cold or too warm. After 4 service calls, the repairman says that there is nothing I can do. It is a faulty design. New parts have been replaced that did not help. I have spent many hours on the phone trying to get this situation resolved, and I only get that same thing, Well send a repairman out, but the repairman cannot fix the problem. Ive asked repeatedly for a new refrigerator to replace this one, which is still under warranty. Ive sent numerous emails to Samsung, as high up the corporate ladder as is possible online. Someone tell me what I can do next. Go to the Federal Trade Commission? Thanks.

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didnt know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didnt get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:The control panel will be replaced free of charge as part of the warranty. In the event that the control box requires replacement, the issue cant be recreated during the service visit or the issue is determined to be anything other than the SE error code, it will be an out-of-warranty repair and you will be responsible for any costs. Do you consent to these terms?I replied, I purchased this in 2010 so I am sure it is out the warranty time frame. I have been looking this issue up on the internet and there are many complaints about this issue and Samsung has been willing to make this repairs even if it is out the warranty. Yes, that is correct, the issue will be repaired as per the above consent. Well we will see what happens and hopefully Samsung will step up and make the necessary repairs.

We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldnt get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an arm and a leg for theyre junk!

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

Model #: RF261BEAEBC/AA (French Door, Freezer on Bottom, NO ice or water dispensers in the door). I have had to call Samsung services and repair four (4) times for my Samsung Refrigerator in the first thirteen (13) months of operation. Every call has been about the ice maker. I escalated this recurring issue to the executive review board (or whatever they call it) stating that I must have a defective refrigerator (or least a defective ice maker). I said they need to address this issue by replacing the whole refrigerator or issue a recall of some parts or something because this is just not acceptable.The response I got back from Samsung is that this is not cause for any special consideration and that normal repair and service should continue. Their response is what really bothers me. I mean I fully understand that if you make thousands of appliances (or cars or whatever), there will be a couple that will be defective. I have no problem with that - just own up to it and resolve the issue for good. I also understand that no matter how much you test sometimes things can be missed. I have had cars recalled for certain issues, you take your car to the dealer, they resolve the issue (no cost to you) and all is good. I mean it is very weird for them to think that four (4) service requests in first thirteen (13) months of operation is not cause for alarm or at least a closer inspection.I actually talked to the last repairman that came out to fix the problem. He said that he sees a lot of repairs on certain models of Samsung Refrigerators that was/is related to frozen water line for the ice makers. So much so that Samsung did a recall and replaced the heating element (or whatever) to keep ice from forming in water line to the ice maker. He said it was a different model than mine and hence no recall for my specific model number.I suspect that this is the issue for me as well, as water is not making it to the ice tray. I could be wrong though and freely admit something else could be the issue. With this type of customer service, it will make me seriously consider any Samsung products in the future. I am not upset so much with an appliance that has issues. Hey, I dont like it and wish otherwise, but the stick-my-head-in-the-sand-and-hope-this-goes-away attitude from Samsung is really bothersome.

My Samsung microwave turned itself on. I could not turn it off - had to unplug it. When I opened it my plastic plate cover was melted completely.

In 2010 our old dishwasher refused its duty after nearly 10 years of work. It was an AEG/Whirlpool and it made his work properly. So my wife and I decided to buy a new one. At last we gave the Samsung DW-SG720T a try and expected the same performance. First both of us discovered that nearly every dish was not clean at all. We changed the program to the hottest possible cleaning, but the machine did not meet the minimum requirements for cleaning knifes that are simply covered with peanut butter. This night (!) the machines front door stood open, after cleaning and after nearly 5 (five) hours ending the cleaning program without errors, the machine started to turn on the pump and made a signal while showing OE. My wife and I woke up, got downstairs in the kitchen and I had to turn off the fuse to stop it - it has been 1:20 am in the morning. Thanks a lot, Samsung! OE means overflow error but in fact there is no water in the machine after draining. I am angry about this piece of **. My recommendation is: Samsung? Hands off! I am interested in what the support is trying to tell me. Next time: AEG/Whirlpool, which is the same here in Germany.

I purchased an expensive french door Samsung refrigerator with bottom freezer from Lowes. When the refrigerator was less than a year old, I noticed the freezer was frosting up. But then the problem went away only to return a couple months later but this time the whole freezer iced up. Lowes said it was out of warranty so they gave me Samsungs number. A Samsung repairman came out and blamed the problem on not closing the door properly. He defrosted the freezer and after that, the freezer stopped working completely. A second call to Samsung and the same repairman showed up. This time he said to repair it, he would have to weld and refill the freon but that would cause a lot of smoke in the kitchen and there was some risk in bringing in canisters of flammable gas, etc. He wasnt too eager to do the repair and felt the refrigerator should be replaced by Samsung. Given his track record I wasnt confident about this repair. Samsung has refused to replace the refrigerator, pay for the labor to repair it, and send a different repairman. I will never purchase another Samsung product.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

I have a Samsung fridge that constantly has fluids in the veggie bins and underneath them. At times it will freeze then thaw and has cracked one of the bins. The company has received a repair ticket in Aug. 2014 and I am still getting the run around about a refund for literally way under price paid ($2300+) just shy of $600 and they keep assuring me someone from a higher-up dept. will contact me today every time I call (they did have a office of the PRESIDENTS contact me but again empty assurance) and just press in extensions till I receive a live person. I have health issues that only allow me to eat organic produce and I cant keep them in the fridge so my health now is struggling and the company is well aware of this and offered a $300 dollar food refund for Aug. till now, but again I havent seen a penny just promises and transfers and the customer service (refund dept.) are rude and has told me I need to pull the fridge out to cut the cord send them a certified package with it and then in 14 Business Days they will issue tour refund but it can take 7-10 business days for it to clear. I would steer CLEAR of Samsung if I were you. Its not worth the frustration they will put you through!

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

I also have a problem with my freezer/fridge, a repair man had been out twice. All he does is defrost it with a blow dryer, the drain does not work properly so the bottom of the freeze becomes a skating rink and you can open the bottom drawer. When this happens, the fridge also quits working so I have to take all my food out and put it in a ice chest, put all my frozen food in another freezer and defrost it for 1 to 2 days. I do not feel I should have to deal with this. About every two weeks it freezes up, so I do not even use the freezer part anymore, my unit is two years old, very very very unsatisfied. Samsung or Conns appliance need to give me a new one of equal value but definitely not a Samsung brand.

HhGregg did not stand behind this sorry refrigerator. The 1st time cost 220 to replace 2 years ago. It came and it was a bad. Sent it back. The ice maker is defective. Everyone cant be wrong or trying to cheat them. They cheated us. Louies Appliance Repair in Bham Al is a good company with a man named Vann taking Louies business on the side. I truly was shocked a thief not fixing his saving me so called money. Should have known when I asked for a receipt and he said they would mail it to me. For 220. Vann snapped the computer ice maker and did not wait even long enough to see if ice maker worked. It did not.Plus Vann said he would fix my ice maker on my Whirlpool. Supposedly wrote down info. He has never returned to put in the new ice maker I bought on the Samsung and never came on Whirlpool. Even told him to order parts. He vanished and I did not turn him in. I waited for receipt of my payment. Never came. Wake up Louies. That Vann guy is ruining your good recommendation I was given by one of your customers. Obviously they had an honest employee of yours to service their appliance. Samsung you suck. Worst product I ever bought. That is why I had ask to fix a 10 year old Whirlpool. From getting class action lawsuit with every one of you that reviewed this store.

850$ new Samsung dishwasher never worked properly. Bottom bracket didnt slide in and out without a huge struggle. Made numerous calls and all we got was BS. Worst product and customer service. We are now throwing it out and buying a 300$ dishwasher.

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

The clips used on the top shelf adjustment pieces simply break off and end up under the impellers stopping the dishwasher from working. Bad design and Samsung is NO help at all. DO NOT buy a Samsung dishwasher!

Unit locks up and wont function properly. Display will show all is well but food gets soft in freezer. You then run diagnostics function and it shows all is well. Next step is to unplug unit for 90 sec. then power up and hope that fixes it. Ice maker was junk from the start. Im on third ice maker assembly and possibly the 5th tray. The older the unit gets, the more defrost problems we have. I am replacing main board today. I hope its upgrade and not just a new set of problems.

We wanted an additional oven to supplement our regular oven; this Samsung fit the bill because it's a convection oven that can roast and even grill meats such as chicken that can sometimes be hard to cook thoroughly without the meat becoming too dry or tough. At 1.1 cu ft it might be a tight fit for Perdue Oven Stuffer chicken or anything larger, otherwise it does its job well. Our microwave is 1700 watts, more than enough for any task from soup to popcorn to roasts, and we saw that Lowe's has our oven, model MC11K7035CG, currently on sale for $299 as of July 3.

I have been happy with my Samsung until now. I have had my ref for 5 years. Every day or two, I noticed water standing near the bottom. I started blaming my poor dog. It wasnt the dog! Water is leaking out from under the bottom drawer (freezer). Ice is accumulating around the freezer door where the rubber meets the plastic. Cant figure out actually where water is coming from. After reading all of the comments on this board, this appears to be a problem others are experiencing. It sounds as if there is no help from Samsung. My ref is out of warranty. I guess Ill just keep mopping up water.

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

I have had a Samsung refrigerator for 5 years. Repeated problems with ice maker freezing up and the cooling system leaking then freezing under the drawer. Have spent $600 in repairs and same problems come back. 2 yr warranty was not enough. Samsung has been unsupportive. Will NEVER buy another Samsung product because of no customer support. Spent over 2K and now 5 yrs later it is worthless.

This is a horrible dishwasher (DW80F600UTS). It has average performance for cleaning dishes and horrible drying capabilities. I have had to make 2 service calls for major repair within a 2 year period. Both for the same issue. There are so many online reviews with the same issues and many others. Samsung will not stand behind their product and have been no help at resolving the issue. This is a lemon and should be recalled.

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

Updated on 7/5/2021: I posted a review of the dishwasher last year. In the meantime our builder replaced the one that did not clean and the door broke off. So a year ago it was replace by the same model.... exactly one year later.... we are having to replace it. Run away!!!! Run Away NOW from this Samsung Dishwasher. I have had two of the same model and it is TRASH! NEVER NEVER NEVER BUY THIS!!!! Is there anything else I can say?Original review: Brand new home... brand new appliance... Samsung everything. All the other appliances I love EXCEPT the dishwasher.... it is awful. It does not get the dishes clean. I cannot fit my 11-inch plates in it... the bowls, forget about it. The top rack, please do not get me started. It uses all the Jet Dry in one wash. I cant get the racks to adjust... which they are supposed to do. I hate doing dishes but after 45 years I would rather have clean dishes then this piece of... run away from this dishwasher.

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

Purchased a Samsung Dishwasher around November, just installed 2 weeks ago in my remodeled kitchen. It has quit. Samsung has been of no help whatsoever except tell me that I need to call the repair people they have coming out to fix it. I called the repair people since I had not heard from them about when it would be repaired after 2 days of waiting. They inform me that they will be out on 4/29 to fix it. Mind you it was the 17th of April. They dont have anything sooner. This is ridiculous since the thing shouldnt be broke to begin with! My husband and I purchased a whole kitchen full of new Samsung appliances and one already broke. WOW! Next, I called Samsung back to see if there was a different repair company that could come out. They informed me that that is the best we can do. I became even more angry since a 2 week old dishwasher shouldnt be broke to begin with. Lowes has tried to be more helpful than Samsung by checking in to see if they could do anything. When the repair person comes out I am sure that it will be another week at least having to wait on parts. Samsung should take this piece of crap back and allow me to pick another brand. I WILL NOT purchase another Samsung product after this! They dont care. I purchased their product and am now stuck. Buyer Beware!!!

Model RF217ACRS - Bought this fridge in July, by September the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said tough luck. The rust is cosmetic and they dont cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible.Samsung has terrible products, poor craftsmanship, horrible customer care. I would have given it zero stars, but couldnt. Avoid Samsung products at all costs!

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty. When I queried Samsung about why their fridge died only after 2 years, instead of apologizing, the Samsung person retorted, we dont know the lifetime of our fridges. They should know. Its their product. They should have some sort of indication that this is a faulty fridge and they are doing what they can to rectify it. Saying they dont know simply takes them away from being accountable to make good products. Samsung is a horrible horrible brand, with absolutely, incredibly lousy customer service. Avoid all Samsung products at all cost, please!

I have bought Samsung refrigerator model RT37K3763S. This so called refrigerator cost me 37750 K in year 2016. Only first few days it worked fine. Then Ive started accumulating everywhere in freezer, its ducts and cooling for lower section gone. They changed the door in first few months. Now its one year and out of warranty.I have same complaint after every 15 days. Standard answer is shut it down for 24 hrs... Then someone comes and changes the sensor... Someone comes and fixes the gasket... I have got loads of food wasted because this fridge just stops cooling after every few days. Multiple complaints with Samsung. They are not ready to accept that its a faulty product. I feel completely cheated with this product and service. The company doesnt even know what the root cause of this issue is... Very poor service.

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees its loud but hes heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.

I have had my Samsung 9187 for about 4 years and yesterday the thing just kept beeping and then finally displayed the dreaded SE code. After some quick googling, I found a site which offered a solution. I just finished it up and the microwave works again like new. So here it is: Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between. Its really that simple, put the paper between the two sides of the ribbon found inside the control panel. Hope this helps.

Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)I’m frustrated after buying the Samsung refrigerator product and I m not satisfied with the service of this product. I bought the Samsung fridge last year. Now I have a lot of troubles at the present. It is not working. There is a major problem; the refrigerator is not working. Kindly register my complaint and replace the refrigerator I bought. If the Samsung refrigerator is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.I am not really happy with the way your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably, since it is the responsibility and duty of the producing firms to attend to the customer’s needs.But yeah, Samsung has a very bad after sale support. They basically sell you the stuff and then forget about you after that. They dont care about the complaints, and they dont stand behind their products. I will never purchase another Samsung product again. I dont care how good they are. There are always alternatives, and I would rather deal with a reputable and ethical company. I want to replace my Samsung refrigerator immediately. I have very bad experience with Samsung product. Even I dont know where I am supposed to go with my complaint. What should I do? I will never purchase any Samsung product again, even suggest others to buy Samsung product. I am requesting you to see the matter and try to solve my problem.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

Do not buy a Samsung Refrigerator!!! Major defects in it! The company pays people to give great reviews about this product! The repair guy told me so because he used to work there. Had ice maker replaced (so called fixed) a motor is running loudly since & theres a chemical odor coming from refrigerator and the only way to stop that noise is to reset ice maker. Then will come on again with the odor, I poured a glass of iced tea and it tastes like the smell... a sweet burnt smell if this makes any sense. Buying a new one but wont be this brand. Its not even two yrs old!

Even by todays standards - where risk for product reliability is forced onto consumers who must then buy extended warranties - this fridge is terrible. It makes god-awful noise twice a day that you can hear all over the house. I called BrandsMart three days in to complain and they said thats just how it sounds, too bad for me. I will not buy a Samsung anything ever again - and certainly not from BrandsMart. Service on this through extended warranty has been horrible. They use attractive designs to help them sell substandard product and poor Service. Then sales people abet by telling you they are great fridges. I cant count how many complaints I have now read. This was the Bottom Freezer refrigerator, Black.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that cant be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and cant take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you cant even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know its not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesnt clean well. The refrigerator while not rusting doesnt drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I wont even take it for free. Thank you.

Nice to look at, but difficult to keep clean. Shows streaks. It is pretty much problem free and we enjoy water and ice in the door. I love freezer on the bottom.

I bought a Samsung fridge in December 2013. Three months ago, the vegetable drawer had a lot of water. I called customer service to report the problem. They sent someone to fix it. After a week later, the same problem happened. The repair man changed some parts. Two weeks later, I found same problem. I told them to exchange a new one. They said they always try to fix, but never get fixed. Today is my 7th time to call them to fix the same problem. They still refused to exchange me a new one since they never be able to fix. I promise, Samsung is the worst product and service Ive ever got. I really dont know what should I do next. I promise myself I would never ever buy Samsung products from now on.

The microwave works adequately though Im not thrilled that I have to press 1 0 0 rather than 1 for one minute, etc. Sometimes the reheat works great and other times the food is just lukewarm. This microwave was on sale so I cant complain.

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

I am on hold with Executive Customer Relations - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, Im out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

We purchased our dishwasher in April 2016. It has never worked properly. It started out ok but then went down hill. Now its loud and doesnt wash at all. When I open the door the dishes are dirty and the soap is still on the door. I called Lowes and was told they would contact Samsung and I would get a call in two days. NEVER HAPPENED. I called back and Lowes gave me the Samsung direct number. I call Samsung for a repair, was told per my SN and model number that I purchased it in 2015. Wrong. Wasted 10 more days waiting for my receipt from Lowes. I email it to Samsung and call back, they tell me someone will be out the following Tuesday after 3. I leave work early, nobody shows up at 3:30. I call Samsung back, I am told sometimes they run late. I wait til 5:30 and am not happy. Call Samsung back and am given the number for the repair shop. I am pissed. I call the repair shop. I am told that nobody set anything up with them and this is common. Apologies, then I am told that its not covered because I bought it in 2015. NO I DID NOT. Repair shop calls Samsung to verify. Repair shop calls me back and sets up another appt. for the following Monday. I take the day off because they call and ask if I can do it earlier. Thursday, 2 days later, I get a call to set up an appt. and that it wont be covered because I bought in 2015. What? No! Apologies. Two hours later a message on my phone from repair shop, trying to set up an appt. and its not covered... WTF is going on? Monday comes, guy shows up with a big box of parts. Looks confused. Halfway through, two hours have gone by, tells me he needs to go to the store for a hose? Two hours later he has replaced almost every part in my dishwasher. I can hear it filling with water. He seems pleased and after a four hour repair job leaves after telling me to let it run. I do. After a hour I open it up and I see the same soap that was on the door. I gave up. Husband called, they are coming back Friday... OMG! We spend thousands on all new Samsung kitchen appliances and I am scared to death. HORRIBLE CUSTOMER SERVICE. Cannot understand what they are saying, dont know what they are doing, cant understand what I am saying and thats Samsung. Repair shop is just as bad! I have told everyone I know do not buy Samsung... Just got a new work phone... Samsung. Great.

Purchase the microwave in 2016. I have many Samsung products that I really like. This microwave stopped working and it gives me an error code. Samsung requested that I get a repair from a local repair shop that they recommended. I spent over $100 getting it diagnosed only to find out they could not fix it without replacing the motherboard. Samsung did not pay me back for the diagnosis they recommended. They told me that it was out of warranty and they would not pay for it. I was told I couldnt cook on my stove with the microwave above it??? I wish they would repair or replace it. Due to their neglect I will never buy Samsung microwaves again.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

I purchased 3 #Samsung appliances from a BIG Box Store #LOWES. DO NOT DO THAT, they do NOT service their appliances. ALL 3 pieces (which one has been in use LESS than 8 weeks) have a malfunction, from NOT working AT all, to the electronics board on the stove/oven working on & off. The manufacturer expects me to wait up to 2 weeks for repair service. OR I can PAY for the repair myself they said. These appliances have not been in use for 4 months yet & they do NOT WORK properly. LOWES only honors returns for 90 days, I am 20 some days too late, & #LOWES will not service them either, BUT I STILL HAVE to PAY LOWES for broken appliances. Their CS sucks! They could care less they sold me some lemons. The appliance repair company 15 minutes from me, will NOT service the appliances because they said #Samsung will NOT PAY THEM enough to cover their costs, UNACCEPTABLE! DO NOT BUY #Samsung appliances.

3 out of 4 were damaged then replaced by Lowes. Then one year later just out of warranty, the dishwasher is not turning off. It just continues to run and try to drain. Dishes were never clean and they never dry! Refrigerator is leaking too! It is very hard to change filter and finally got someone to do it and now it leaks and it went into freezer and froze!!! What a mess!!! Then I called three appliance people who will not service Samsung anymore because it takes too long to get parts and then part are sometimes not the right ones... Grrrrrrr. What a huge waste of money. Microwave fogs up too when i have something on the stove.

I want to start this by saying please buy something else. I bought the model # dw80j7550ug and I wish I never did. This thing has a dry feature on it and guess what? It doesnt dry. Ive been on the phone with Samsung a number of times and they tell me that its highly recommended to use a dish washing aid. I dont understand why must I use an aid to dry my dishes. They say it helps to repel water but wait I thought the water is what helps wash the dishes? It gets better, they also said to open it when its done to allow to dry. So now I have to either wait for it to get done not drying my dishes or Ill have to come home to open my dishwasher so that way my dishes dont smell like mildew. Thanks Samsung for such a nice product that doesnt do what it says it will do. It also doesnt have it anywhere on the box or user manual saying you need to babysit your dishwasher. Also, buy some new dish drying towels because our dishwasher that you just bought for over $700 doesnt dry dishes. Samsung lost a long time buyer and supporter. Ill never buy another Samsung product!!

Our Samsung French door fridge is 4 years old and there has been nothing but trouble with it! We have replaced the icemaker twice, another part and now the door with the ice/water dispenser is literally rusting out! We have contacted Samsung on numerous occasions with the response There is nothing we can do about it. Do not under any circumstances buy any Samsung appliance!

1 French door and freezer drawer developed rust bubbles under paint. Samsung said it was a cosmetic issue and not a warranty issue.

The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where its been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!

We purchased our fridge Jan 2014 and at first happy with it. Year and a half later the noise started. I could see through the small holes on the inside back, it was frozen over. Ice was coming through the small holes. The noise was awful. Then it quit cooling and the top ice maker quit. Repairman said it had frozen up and the fan that blows the cold air out into the fridge had gone out. The ice maker had quit because it also was frozen over. He took the ice maker drawer out and it was a solid sheet of ice. He thawed it out and it began working again. Not sure for how long. He told me this was a bad problem and it wasnt worth replacing if it didnt start back working after being thawed. Fortunately it did begin making ice again. I guess in the future I will just thaw the ice maker out when it quits again. He ordered another fan, and as a note it was on back order and it took them from Oct to Jan for the part to come in. Now a month later the noise has started again. So I will be calling a repairman again. Not sure what he will say this time. I would not recommend anyone buying a Samsung refrigerator. My brother had bought this same fridge around the same time I did, and it has done the same thing with them. Terrible noise and replacing the fan. His ice maker has gone out 3 times and they have replaced it each time. Why would they continue making this piece of junk? I cant believe I paid 2000 for such this crap. Stay away from Samsung refrigerators model RF28HFEDTSR/AA.

Worst product EVER! I worked for an appliance manufacturer in Canada. I purchased a refrigerator via my employee discount in 1989. To this day it works PERFECTLY! I need to defrost the ice maker on this POS MONTHLY. STAY AWAY FROM PURCHASING SAMSUNG REFRIGERATORS.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

I own a Samsung Refrigerator model RT33FARZASP/TL, purchased two and half years ago. The refrigerator bears 10 years warranty which is not cooling at all. I lodged a complaint with Samsung customer care, they sent their representative who said gas of the refrigerator has leaked out and I have to pay for the visiting charges and gas filling charges plus parts. When I said, its under warranty, he said warranty is only for compressor. I argued gas remains in the compressor only, and if it has leaked that means the compressor is not good but he didnt accept my argument and insisted to pay the cost of repair. Gas filling will be done by them on 30.04.2017. Earlier I had been using other brands, normally they work 10-15 years flawless.

New Microwave Caught Fire - Purchased Samsung Microwave Model Number ME18H704SFG on 07-03-2016 from HHgregg. They delivered the microwave on Saturday 07-09-2016. Used the microwave Saturday and Sunday. Monday morning 07-11-2016 my wife screamed FIRE so I ran to the kitchen where the microwave door was open and a flame about 4-5 inches long was jetting out from the side of the interior of the microwave. When I say jetting it was like a torch so I got the Fire Extinguisher and put it out then unplugged it. The inside wall was still hot to the touch for some time so I removed it from above the Gas Range and Sat it outside for the day. Now there is a big hole in the side wall of the microwave.I called HHgregg and they told me to call Samsung. I called 800 726-7864, spoke to a lady there who gave me a transaction number and said a Product Specialist would call me back within 4 hours. Said I needed to call back with the serial number or I would be charged a service call fee. That return call did not happen within 4 hours so I called again and spoke to another lady who gave me a claim ticket and a service ticket and said the claim folks would call me within 24 hours and the service folks would call back the same day. I did receive a text from service saying The repair facility has accepted your repair. ASC Phone 201-672-9502 ASC will contact you within 2 business days. Then received a call from service around 5:34 who left a message which I returned the call.The lady also needed the serial number which I provided the next day and they have scheduled a service person to come out... today is the 12 the service person will come on the 19 between 10-2. I told her I did not want them to attempt to repair this unit and give it back to me. She said the service person would not take the unit but would take photos and send to Samsung where they would determine if it could be repaired. I told her I would not let that unit back into my home. She said if you refuse the service then you will be left with a broken microwave. This is where I have left this issue. We will see what happens when the service person comes out.

To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

Purchased a home and did a remodel and purchased a Samsung appliance package from Home Depot. The dishwasher has been a NIGHTMARE!!! I am the only one in the home so I don’t run it every day but once I did begin to use it and not even 2 months later had to have the pump replaced. One month later YET another repair! Spoke to a representative who said they would refund my money and she would send me an email with how to get this. Received the email and provided them with everything they wanted. Waited a month and No refund check. Called NUMEROUS time to take 10 minutes of explaining to have them transfer me to claims where THEY DO NOT ANSWER AND YOURE ON HOLD FOREVER!!!I called numerous days in a row and have sent emails every day with no response!!! HORRIBLE!!! So I called and explained to Home Depot and they said there is nothing they can do! It is absolutely ridiculous!!! Pay over 400$ for something and it is not overused and you can’t even use it!!! For Home Depot to support this manufacturer is very sad!!! Will NEVER buy from Home Depot again! Nor will I tell anyone to purchase Samsung!!

DO NOT BUY SAMSUNG APPLIANCES!!!! Dishwasher lasted month. Supposedly black stainless is nothing more than a film cover over cheap flimsy thin stainless. Customer service is garbage the absolute worst. DO NOT BUY SAMSUNG APPLIANCES!!!! WE HAVE BEEN ROBBED BY GARBAGE APPLIANCES. And shame on Home Depot for not standing by us.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**). The problem is that I live in a rural part of Virginia. They wont be able to come to look at the refrigerator for a few weeks, let alone fix it on the spot or that it would be covered since it probably would be something that is not under their warranties. I need help! I cannot wait this long to get it looked at! I have already lost $500 worth of groceries and if I replace it with new food, we dont have a way to store that food. Please if someone at Samsung is reading this, take action to HELP ME. I am writing this post in hopes that someone at Samsung will see this and be able to get me a real resolution to this problem because I dont know what to do (maybe exchange for another used model or even a new one?). I currently work for the Marine Corps and we cant afford to buy another $1,500 refrigerator, especially since this one was purchased brand new 24 months ago from Lowes. I dont like dropping the we are a military family moniker, but the fact is I am a veteran who needs help. Again Samsung, please help! I am desperate since as a veteran, we dont make the type of money that most other families do. Not that any American family makes enough money to keep replacing refrigerators every two years. To be fair, I will update everyone if there is an amicable resolution to this issue.

Purchased a Samsung French door refrigerator in Dec of 2011 from Best Buy for our winter home in Florida for $1670 plus tax. I did not purchase the extended warranty. Big mistake. The refrigerator worked great for 35 months. Loved the external water and ice maker and the wide refrigerator access. Upon our return to Florida for the 2014 winter season the refrigerator freezer was fine (We keep it running year round). The next day the ice maker stopped working and we realized neither the refrigerator nor the freezer were cooling. Called Samsung immediately. The phone contact gave me the name of their authorized service company in my area but told me that they had no service call appointments available for 7 days. She suggested I call the service company directly when I shared that I couldnt wait 7 days as I had just purchased a freezer full of food. I called the service company directly and was told I could not get an earlier appointment. Called Samsung again and asked for another authorized repair service in my area (Boca Raton, FL). She informed me they had no one else in my area. I told her I would have to call another repair service to get quicker service. (This was Friday morning). She said she understood and wished me luck. Another appliance serviceman in my area finally came Friday afternoon. He diagnosed the problem as a bad main board which he related was common for Samsung refrigerators. He said that we should have purchased an extended warranty from Best Buy because it was going to cost $650 for the replacement part and $150 for labor. He also suggested that it would probably break again in 2 years. He shared that he sees this problem in many Samsung refrigerators. We declined service and he graciously did not charge us for the service call. I called Samsung again. She informed me that they now could do nothing for me as I had an unauthorized (by Samsung) appliance repairman open the back of the refrigerator. When questioned, she explained that an authorized Samsung repair service (who wouldnt even come until the following Friday) could have SOLD me a new warranty which might have discounted the labor charges on the $850 repair. Now Samsung could not help me at all.I ran over to Lowes and purchased a brand new Whirlpool French refrigerator for $1499 plus a 5 year warranty for $150 that covers everything (including parts and spoiled food) from Lowes. They delivered it the next day. I have learned that you have to purchase an extended warranty from the store for all major appliances now.

Purchased 6 new Samsung Appliances in 2016 at Lowes. All top-of-the-line black chrome. The dryer is currently sitting in the garage with a bad drum assembly. I pick up a 10 year old Maytag for $50 and its sitting in its place working fine. Every 2-3 weeks I defrost the Ice maker in the fridge with a hairdryer I now keep in a kitchen drawer. The dishwasher quit last night for the 2nd time in a year. (Not counting the 6 times Ive had to reboot the power to get it to turn on). Microwave has been installed 3 times since its been in the shop twice. Double stove door fell off once and has a dent in the corner...good news is Ive not actually had to service it yet. Washing machine is still working after 3 years. Must be a fluke.

While Samsung has become reliable in their TV and cellphone line, much improvements in quality are desired in their appliance line. A Samsung dryer - a recent model that I got, broke down within 1.5 years and their paid service appointment was more than a week wait, leaving the appliance downtown for the consumer. Samsung fridge that I bought had numerous issues including, water leaks that damaged wooden floor, fan not turning, icing in fridge section, sensors needing replacement and such, over the years of its use.Irony is that while these appliances are styled well with their electronics and such, underlying functional quality of their latest appliances as well was seen driven by relative poor quality components that will guarantee repairs past their warranty period. The feedback to the quality department is simple - learn from quality of LG and improve component quality to enhance on the on the functional reliability for the appliance to function trouble free for about 5 years at the minimum. Short of that, itll leave a bad taste in customer use, forcing them to look at brands with better quality.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.