This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

Within months of purchasing my RF23J9011SR counter depth 4 door fridge...ice maker stopped working. I defrosted it several times and it did work but you can hear the gear (auger) clicking. Then 1.5 yr later, it completely stopped working. I believe the design is flawed as the ice maker sits in the refrigerator section and not the freezer area. Having different temperatures, plastic gears, etc...are probably the root cause. Fortunately, Samsung did honor a one time warranty so that it wouldnt cost me the $610 to replace the case auger and ice maker via the authorized repair place.

My husband and I bought a Samsung refrigerator in 2009. We bought a service plan for 2 years. The product has been serviced 3 times for the same singular reasons. We just repaired the product this February 2012. Today, we had to service the refrigerator, which will cost us almost $400. Lowes stated we were unable to buy another plan. I feel the product is a lemon. We are seniors. This is above our cost of living.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

Buy this fridge if you do not care about hygiene and germs brewing in your fridge. Grime gets stuck in every bin and drawer with no means of cleaning the nooks and crannies. You will eventually end up breaking the cheap plastic in order to have the smell gone. Dry crusted debris get stuck often in the front of door bins and the veggie drawers. These parts have 3 layers to it with no means of taking those apart but to break. The whole world knows now icemaker is a big sham for Samsung. Only worked for couple months. I have done everything samsung recommended but it is a company with very poor technical and customer support. Class action in process for that one. Samsung spends their budget on marketing than on engineering and design hence a poor product. My model no is rf24fsedbsr (French door twin).

Nov. 2009 we bought a new fridge. After 2 days the water quit dispensing. The fridge was replaced. 2 days later the new fridge wouldnt dispense water. Next tech put in a heater to keep the reservoir for the water from freezing. Next the space saver ice maker quit. It got replaced. Next event was the control panel went out. It was replaced Sept. 2012. Now Jan. 2015 the control panel is out again. Weve called several service companies, including Sears Blue Crew, but no one services our area; they used to. This fridge has had service every year. Now out of warranty Samsung says they cant do anything to help us, not even find us service for the fridge. I know well never, ever, buy one of Samsungs appliances again.

I bought this fridge as part of a whole kitchen package when I remodeled 2 years ago. Im not sure it ever cooled as cold as previous fridges, but this one is different. The controls are different, very different. Gone is the dial that goes from off to high cool. A panel of buttons and lights, hold this button down for three seconds for this, 5 seconds for that, hold down both at the same time for 5 seconds for that, this is on when that light is off. If it stops cooling it might have gone back to show room mode etc.The fridge might run fine but I am unable to find the right variation of buttons and lights to push for how long at the right time. The manual and online is no help at all. There doesnt seem to be a Samsung rep to call, Ive decided to have it hauled off and buy something with an on and off switch. The fins might be clogged up but they are inaccessible for home owners. Repair people want $200 just to show up and that does not apply to repair. Extra to diagnose. It would be very easy to pay more for repair than I paid for the fridge. They seem to deny there is a warranty or it would apply to my issue.

No working fridge for 4 months and counting. I purchased the Samsung 22.3 Cu Ft counter deep Side-by-side refrigerator with thru the door ice and water - stainless steel. Model RS22HDHPNSR on March 21st, 2015. This fridge was to be the center piece of my kitchen renovation. It was my one big shiny splurge, costing me $2100. My fridge worked fine from March 2015 until November 2016, when it stopped compressing cold air. Since the parts were still under warranty Samsung agreed to have technicians from A&E electrical come to my home in Northern California SIX times over a period of FOUR months to replace the compressor, a 4-way valve and a motherboard. They have also reduced the pressure on something and then the next time increased the pressure on that same part. According to my calculations Samsung has paid over $1400 to fix my fridge, which is inefficient for this company and extremely frustrating and time-consuming for me. Each time a technician comes to my home they try to fix it and they cant. When a technician does come to my home it is not trivial. I have to take time away from work and wait for them to arrive over a 4 hour period (9 am to 1 pm or 1 pm to 5 pm). There have been two occasions when the technician had to reschedule because he had overbooked his schedule and one occasion when the technician just didnt turn up and didnt even call to reschedule. When the technician does actually turn up and has attempted to fix my fridge and failed, I immediately call Samsung and then have to explain my situation all over again. I then have to wait for another 2-3 weeks before a technician can come out again. And then the same thing happens all over again! Im at the point now where I have had the fridge finally deemed as unrepairable by a technician and have sent in my proof of purchase and the technicians report to executive customer services by email. Ive also threatened to take legal action if I am not compensated immediately because 4 months without a fridge and two young boys is physically and mentally quite miserable. For me $2100 is just too much money to throw away so I have no choice but to keep fighting this corrupt company. I am very disappointed that Samsung customer service have threaded me along for so long.

My husband and I purchased a Samsung refrigerator in August of 2015; it was not the most expensive refrigerator but it was far from the cheapest. About a month after the refrigerator was installed, we started hearing this really loud noise while the refrigerator was running, as if the refrigerator was a jet about to take off. The noise gradually got louder over time, so every time the refrigerator started running, we would hear this loud noise. The noise was so loud that we could not hear our television in the other room. I contacted Samsung about the concern and they sent out a technician who claimed the noise was normal for all Samsung refrigerators. After the technician left, I called Samsung to speak with a manager and the manager advised me to record the noise and call back; I did just this the same week. The representative at Samsung that listened to the recording of my refrigerator stated that the noise is not normal and that the compressor is going out and needs to be replaced along with a hose. I was told that day that these items were being ordered (this was approximately 2 months ago now). I have called several times to find out what is going on with the parts because no one has come by to install them. Samsung transfers me from person to person and department to department; the only answer I get is there is a ticket for the parts. No one can tell me what is going on and no one offers any assistance. Samsung appliances are by far the worst! Do not purchase Samsung appliances!!! We have a refrigerator, dishwasher, oven, microwave, washer and dryer all from Samsung and the only appliance that works properly is the oven!!! I will never again purchase anything from Samsung and I advise all others to run the other way! Their appliances are horrible and their customer service is even worse! They do not stand behind their warranty and will transfer you around until you either give up or they can claim its out of warranty so they no longer have to help.

24.5 cu ft side by side refrigerator in black stainless steel purchased at Home Depot on 02/22/2017 at FULL PRICE 997.20 plus tax. Within 7 days it stopped working and I lost all of my food. I called Home Depot and they REFUSED to assist in any way. I called the contracted Samsung repair company and 12 days later they came to repair it. They did not have the necessary part and had to return another week later... only to not have the Freon to complete the repair. Here I am 8 months later with a broken refrigerator. It is not even a year since purchasing!

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

Its taken over 10 weeks to get my fridge repaired. I have called Samsung every day and spent hours on the phone. You will get a new person who acts like they are helping you. End result still not fixed.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

Its a gas stove with a blower in the oven, lets you air fry or roast, the only gripe I have with the unit is the stove top. The four burners arent regulated properly, they stay on high through 2/3 of the knob rotation making it difficult to get the exact temp youre looking for and the center burner that comes with a grill takes forever to heat up. It takes a good ten to fifteen minutes on high to get hot enough to cook pancakes.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

4 years ago we purchased a Samsung refrigerator with double doors and the freezer in the bottom. After 1 year we started to get frost on the back inside of fridge and also water would fill the bottom of my vegetable drawers. I put up with this until January 2020 when my husband googled the issues and realized the drain tube in the back of fridge was a faulty issue with this product. We thawed out the fridge for 2 days and installed the new drain tube thinking we had the issue resolved. March 5, 2020 I opened the fridge door only to discover the temperature in the fridge was 50 degrees so I pushed the power cool button. The fridge cooled off to 38 degrees again and I thought we were good. This went on for 3 days and we finally had enough. I have purchased a new GE refrigerator and will never purchase another Samsung product.

RF267AEPN French Door Samsung Refrigerator - Nice looking junk! Expensive and poorly made, and Samsung knows it. They should be ashamed. I bought mine from Sears in 2010. Two days ago, I noticed that food in the fridge portion seemed to be spoiling far too fast. Some of the produce and lunch meats needed to be thrown out after only being purchased four days prior. Then today it sounded like the fridge fan was banging against something. I checked the temperature gauges and was shocked to find the fridge was at 53 degrees, even though it was set to 38. The freezer was fine. Set for -2, and maintaining -2. Then I realized I had a pile of water under the Cool Select Drawer. After cleaning that mess up, I wondered if maybe the water filter had anything to do with it. Since it was time to change it anyway, I started to take out the shelf under the water filter, and found I could not get the shelf out because it was frozen in place. Then I noticed that the entire strip that runs down the center back of the fridge for purposes of shelf height adjustment was completely filled with ice. I could not believe I was seeing this sort of thing on a refrigerator that is only 3 1/2 years old. So I started researching to see if anyone else has had this problem with these refrigerators and found this site (along with reviews on vendor sites), and found that a class action lawsuit was filed in 2010, and appears to be ongoing. One of the main law firms representing plaintiffs appears to be Cohen, Placitella & Roth, so I will be contacting them to see if it is possible to add more people. Companies should not be allowed to get away with making such inferior product. People simply cannot afford to be replacing major appliances every three years!!

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

I spent nearly $6,000 on new refrigerator, range, dishwasher and microwave less than one year ago and also bought the extended warranty. The first dishwasher they delivered did not work at all and they had to bring a new one. The stainless steel refrigerator was replaced twice after several service attempts to fix ice maker that makes only crushed ice. The unit still only makes crushed ice because it is a design flaw and with every glass of cubed ice you get about 30% of crushed ice. I bought the biggest and best unit on the market.. and we are very disappointed.. The wording ice and water rubbed off within the first couple months and was unreadable. Today, I had problems with the microwave. The numbers are beginning to wear off the front panel. When I called Samsung service they indicate that is a cosmetic issue and not covered by the warranty. I would never ever consider buying Samsung appliances for my kitchen.

Had 2 repairs for the fan freezing up. 100$ a piece. Finally have that fixed. Noticed my lettuce was freezing, so looking to up the temp, notice the panel was all 4- 8s. Cant change it, called the Samsung co. Done their 2 troubleshooting ideas, neither worked so they said we will send a repairman out. I said not yet. Looking online to see if anyone has any ideas what it could be?

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

Our Samsung French Door refrigerator keeps icing up under the back panel. It started happening after the four-year warranty was out. We have had it fixed repeatedly during the last year at $100 minimum each time only for the problem to return within a month. Now it is every two weeks. I have learned what to look for, what sounds to listen for and to take the back panel off to defrost it myself. Granted it is 8 years old but as much as it cost it should have lasted much longer. The repairman cannot fix it so we cant even sell it.

Had to be replaced after 10 months, compressor went. New fridge therefore had only 2 months left on the warranty, warranty does not start again with new fridge. 2 months after the warranty expired, the ice maker went. Now, a year after that, its buzzing like crazy. Found out that a couple of years ago there was a class action suit against Samsung for ice maker issues.

First of all the vegetable draws very difficult to remove for cleaning. My 4 door unit is only 6 years old...and of course its out of warranty. The refrigerator part is forming ice and keeping a temperature of 50, where I have it set to 37. Will not deal with Home serve. They wanted 80 to walk in the door and another 80 for travel expenses. Live in Staten Island NY and they are coming from New Jersey...are you kidding. I told them where to go. Called an outside repair, which I have used before and now its the fan underneath the unit. And the repair is going to be expensive. DONT EVER BUY A SAMSUNG...EVER. I am just disgusted. I also have rust spots forming on the door of the freezer section and Samsung said its not covered. Really.

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

As I tell all of my friends, stay away from Samsung appliances. They may make good phones but they should stick to just that! We bought a Samsung french door, freezer on the bottom refrigerator 4 years ago. The ice maker started freezing up and not working 6 months after we bought it. At times it makes so much noise it wakes us up. Now a new problem... the fridge just stops cooling even though the freezer is still working. Its an on again off again problem leaving us never knowing when our food might go bad. Yesterday it stopped working for hours so I ordered a Whirlpool (which I shouldnt have to replace a rather expensive 4 year old fridge) online from Lowes. Then about 10 pm it just started working again. I called a repairman only to find out that, between diagnostic and the fix, someone would have to be here about 2 to 3 hours. My husband and I are both high risk if we get Corona so I really dont want someone in my home. Now I dont know whether to trust it or go ahead and spend another $2000 (were on social security and cant really afford it) or just hope and pray that we dont get sick from eating spoiled food if it goes out and comes back on while we are sleeping. From what I see on this forum Samsung, you have caused so much stress and anxiety with your defective products, not to mention possible illness. You should (but Im sure youre not) be ashamed!

My complaint no. **. Samsung refrigerator broke down after just 1.5 years in service. When you call the customer care they happily say that your warranty has expired and inform that you have to pay INR 400 for the service engineer to visit and analyze the fault first. And imagine the pain when you have to hear one service engineer tells you that the coil is spoilt and gas is leaking, and that you have to pay INR 4000 to rectify these, for a product you paid INR 14000 just 1.5 years back. Over and above this, they say they have no backup spares and it will take 6 days to get it from Delhi (!) in India in a hot and humid climate. Imagine how to manage food without cooling options at home? The call centre is pathetic... Pls. dont buy Samsung home appliances. That customer care execs are sweet spoken, and will speak a lot of Hindi and English but are unable to provide a solution.In spite of making daily calls and telling them that I cannot afford to wait for 6 days, they will make empty promises that they will resolve this as soon as possible but its just a formality and they make no attempts to solve your problems... Your product fails within 1.5 years of purchase. It takes 6 to 7 days for spares to be available. It costs 30% of the product basic price to repair your product just within 1.5 years of purchase. Over and above imagine the pain and agony customer has to go through because there is no cooling option for food at home. At this rate I could have easily purchased a fridge from a roadside vendor who would have given better services than Samsung at half the rate. Give me 1 reason why should customer buy Samsung product for double the rate for such pathetic services. Now you know why Samsung’s mobile phone business is suffering. I am pretty confident their appliances division will be meet the same fate…

We purchased our Samsung mini split air conditioner not even 3 years ago. The first summer it was in they had to replace the communication wire so the inside unit would work. The second summer it had a leaky valve so they had to recharge it and we havent even started our third summer and the fan motor inside the head needed to be replaced. They ordered the new motor and installed it, now both circuit boards are fried. Samsung is not willing to stand behind the product and said it isnt their product, was made by someone else, even though their name is on it and passed the buck onto a third party. Said we need to schedule an onsite visit for the unit to be looked at. Samsung informed us this would take 2-3 weeks to be arranged. Considering all the issues we have had since day 1, this is not very acceptable customer service. I would not recommend this or any other Samsung items to people based on this interaction with them!

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

Ice maker & water dispenser have caused unspeakable frustration: We paid a premium for matching upper end appliances including the Samsung refrigerator which has caused my wife and I unspeakable frustration from the first year we purchased it. We love ice tea with ice and thought we bought a high end refrigerator that would allow us to have ice for our ice tea at the touch of a button. But that has certainly NOT been the case! The ice maker does not produce ice due to internal parts freezing up. This problem started within the first year we purchased it and after $100s in repair costs and uncountable hours spend thawing efforts, the same thing keeps happening over and over no matter how dry I get it. Besides freezing up, the motor has always made a loud noise which my wife cant stand and our guests ask what is that noise? Additionally, I had to spend $200 on a countertop ice maker because our $3,000 Samsung ice maker does not work. I hate to sell it to anyone else so we are stuck with it and dont know what to do with the piece of junk! Since Samsung knows that they sold me a design flawed product, I think they should replace my refrigerator ASAP.

This is the WORST appliance I have EVER purchased. Even after requesting maintenance TWICE: - the detergent dispenser STILL door does NOT release the tab, liquid, whatever after about an HOUR of washing (and THATs the SHORT cycle!) - Inefficient! My water bill would gag you if you saw it. - Ergonomically awkward (not enough room to stack in large items or tall glasses) 2 sprinkler wands is a good idea, but only if they leave some room for dishes! - Poorly assembled - watch out! Those wheels pop off frequently! - Silverware holder lids catch regularly on the side panels when trying to roll the bottom tray back inside.- This machine will make you boycott even the SAMSUNG GALAXY - THATS how frustrating and inadequate it is!

We purchased a set of Samsung appliances less than two years ago. In that time period, the dishwasher had to be replaced after the service company sent out by Samsung made numerous trips. The oven heating element has now burned in to two parts and the oven no longer works. The freezer drawer broke, and will no longer stay in the brackets. We expected more and couldnt be more disappointed. The service companies that Samsung has contracted with are just as disappointing. They have to make numerous trips, dont answer the phone or return calls, and reschedule on the date of the appointment (after you have taken off work). We have never been so disappointed in a product. We will never buy Samsung ANYTHING again!

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that cant be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and cant take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you cant even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it. These were the top of the line and I had over $5000 in 2 pieces of scrap and now again have food loss and another repair bill. With $2500, in this one alone [got my money back for the 28 cu ft because of store warranty] I can’t just junk it. Know whatever you read about their 4 French Door models, the chances are it won’t last more than 5 years at best and if you had a store warranty, it would be gone and Samsung will NOT do anything for you. It was rated at the top when I purchased them. A repairman told me this was a frequent problem with Samsung Refrigerators and I certainly wasn’t the only one.

A little over 2 years ago I purchased a Samsung dishwasher. It has been the worst dishwasher I have ever experienced and never would I ever buy any other product with the Samsung name on it. It has been nothing but problems. The old one was far better. Tomorrow I intend to go elsewhere to purchase a more reliable dishwasher and send this one to the scrap heap.

My fridge was only just 6 years old purchased in December 2013. It was stored in my shed, switched off, not used from Jan 2018 to Oct 2019 while we renovated. It just stopped working by not getting cold in January 2020 after being back in service for 4 months. I could not get a Samsung service agent to look at it. Finally a fridge mechanic that I found, advised me the fridge has failed to hold the refrigerant gas and even though the compressor was still working fine it cannot be repaired. I called Samsung Australia several l times and also used chat, had to follow up 5 times and despite my case being looked into as it was outside warranty any help or warranty replacement was denied. Reading the ACA website I would class this as a major fault that could not be repaired. Had I have known that there was a chance that a major fault would occur in only 5 years an expensive $2000,00 fridge would be thrown in the rubbish then I would have never purchased this brand. Its possible the pipework with the gas was poor quality material and can breakdown, something that never used to happen. A good quality fridge should last 10-15 years.. It has leaked all the poisonous R5 gas into the ozone layer and my kitchen and Samsung did not care. Samsung only offer a 2 year standard warranty on the new fridge products..So dont expect it to last much longer than that. Good looking fridge to attract you in, but I will never recommend you buy a Samsung fridge. Once bitten twice shy.

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

Bought a Samsung oven range at Lowes with a rating of 5 stars and had it delivered (I thought it was an extremely great deal at 100 or so dollars below cost). Do not know who is doing the rating? After delivery I followed the directions precisely as my old stove was extremely old and conventional. I turned on the oven as directed and immediately noticed the continual clicking. Like I stated, my old stove was way outdated and thought maybe this was some sort of break in issue. Then the smell was horrible (HORRIBLE). I then opened every window and door and turned on the central air (it was off due to the weather being about 70 or so degrees outside) and put my dogs outside. I did this for hours, about 5 approximately. I then did not feel comfortable cooking with it but went ahead anyways. I put in a pan of buffalo wings. After the cook time I pulled them out and had no intention of eating them due to the ongoing smell, but found them burnt on top and undercooked underneath. I then decided to make a rice dish and turned the left burner on. It got extremely hot and within a minute. I was impressed honestly until I then turned the burner down to 2 to simmer. It stayed extremely hot!!! Glowing red! I then shut the burner off but the surface heat light stayed on and heat was still radiating for at least a half hour after. At this point I was scared of the stove!!! It was no longer clicking but was very hot and lights were still on although all burners had been off for at least 30 minutes. I decided to open the oven door and brought in a box fan and pointed it towards the open door and turned my Air Conditioning down to 68 degrees. I did not even dare to pull the stove out and unplug it as it was still so hot!!! Oven and stove were radiating, and heat surface lights were on although all units were turned off. After an hour or two (left the room) I came back to find the lights off and it still very warm but off. I then called Samsung and never got through! Called Lowes but it was after hours and no results. Now, I then had a family emergency and death in the family. I then tried cooking on the range Friday (got the range on Sunday remember). Long story short I got the same results and saw the 17 pages of Consumer Affairs issues, so I decided to document my issues and take still photos and video. After all this Lowes (my local store) did not hesitate to offer me a replacement stove. I had no problem with that and it was very fair although they would not pull the range from the floor and I demanded they do so! I insisted it was an extreme fire hazard and they did not disagree but did not comply either, so I called corporate. They did not agree either so I told them I would be filing a grievance and possible suit as well as calling the local investigative reporter. It is now a day later and have not been to the store. Again, tired from all this and my family emergency and death. I can only hope these ranges are no longer being sold. I also took still photos and video of the range burning for at least 40 minutes and heat warning lights on without any stove or oven turned on. YES I REPEAT.... THE RANGE WAS BURNING FULLY HOT WITHOUT ANY FEATURE TURNED ON!!! THAT WAS FOR OVER 40 MINUTES! PHOTOS AND VIDEO OF MY RANGE FULLY BURNING WHILE TURNED OFF. DO NOT BUY A SAMSUNG RANGE!!!

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.The only OTHER issue I had which is MAJOR and a reason for me to probably bring my business elsewhere, as I will never say never buy Samsung again, is my refrigerator RF266ABRS, 26 cu ft stainless steel French door with the bottom freezer. The first problem I had with the freezer was within the first year I had purchased it - the ice maker was not making ice into cubes but into chunks. They had the technician fix it in no time. Then in March 2013, the freezer was giving us a negative reading of -2; however, when I unplugged the freezer and plugged it back in, it then said 34 degrees. No wonder all my food thawed out and ice was melted. So we called. Samsung said if it’s a sealed system issue, then it will be covered. They set up a transaction number with Va Electronics, who called me and said I had to pay $125 for diagnostics. After kicking my feet, I finally paid, as they could care less. I spoke with the technician as he stated, there is a slow leak causing only my fridge to be cool but not enough to cool the freezer. I asked if the leak should happen again. He said it shouldnt for another 3 years, so okay...I went about my business for 95 days until I opened the freezer to notice all the food had thawed out again!!! So I called Samsung. You name it. I’ve spoken with them, from Krishonda, Boris to Allison. You name it. I’ve spoken to them and every department. Yes, they gave me the roundabout... Hahaha... I was beyond frustrated; I was in tears and handed the phone off to my husband and told him to speak with them. As I was going back and forth with Samsung and Va Electronics, both saying two completely different things and saying, well, ask Samsung and ask Va Electronics... Eventually, someone needs to own up to this defective product that we, as consumers, are initially paying anywhere from $1900 to $3000 to begin with. It makes you think twice when it is time to purchase a new one. Overall, the experience I am dealing with Samsung and Va electronics is leaving a bad taste in my mouth, but it makes me grateful to know that, compared to their customer service, I am like a GOD at what I do. Thanks for doing a bad job. :)

We purchased this dishwasher Model # DW80H9930US/AA on the recommendation of the HHGregg Sales Representative based on reliability. We have had nothing but problems since December 2014 when we purchased it, with 3 service orders to date. The last one is a repeat for the issue that we had less than a month ago. On top of that, Samsung uses servicing dealers that do not have parts in stock. Thus, they are allowed to order the parts based on the repair order making the customer wait the additional time for the repair. Of course, if there is another issue, you need to start all over again with a service request where they try to get you to repair it yourself using their manuals. I will never buy another Samsung appliance again!

We bought the our Samsung fridge in 2016. A month ago we had a problem with the Fridge cooling unit. Just found out that is unrepairable. Have contacted Samsung customer service centre and they are not helpful. I would not recommend to buy Samsung Fridges.

My Samsung microwave has been extremely reliable for 7 years and I would certainly recommend and also purchase again! It has performed as advertised and has zero flaws. The best value for the price!

We purchased a Samsung refrigerator almost 5 years ago. The refrigeration system is warranted for 5 years. The freezer stopped working 2 weeks ago. A Samsung service rep has been here 3 times and now the refrigerator section doesnt work at all. The customer service department is terrible to deal with; they now want to send a service out again a 4th time next week. Have you ever tried to live without a refrigerator for a week. I would not recommend purchasing a Samsung refrigerator if you want a refrigerator to last more than 5 years. And make sure you have a spare refrigerator while Samsung tries to fix it.

Horrible service. We had a technician come to fix issues over 3 times. Everything is falling apart. (Fridge is less than 5 years old.) It makes lots of noise, ice maker freezes up, we had water leakage and the list goes on.

My Samsung dishwasher broke after 6 months. Soap was still in the dispenser after the cycle was finished. They fixed it and it broke 2 months later and Samsung gave me the run around for a month. I could not get anyone out here to fix it. I called Home Depot, where I bought it from and they finally sent someone out. They came 3 times and changed several parts. The machine was still broken. We have had food poisoning and are sick with colds constantly from the mold smell in there. Samsung offered to buy it back and they have taken 2 months so far to get this together. I have had this moldy, dishwasher in my kitchen and they keep giving me the run around. Terrible customer service. Games played with me and people even hanging up on me when I have called them. I wish there was something more I could do. I wish someone could call for me and fix this. Samsung is making me keep this dishwasher until they are done with the paperwork and say that the refund is complete. They said if I get rid of the dishwasher that they would not give us our money back. I do not know what else to do. Maybe call a lawyer and sue them. Why are they holding me hostage. I need that refund to buy a new one. I the meantime, I am washing 3 loads of dishes by hand a day, while being sick from this junk dishwasher. How can they do this.

We purchased our Samsung rs261mds refrigerator a few years ago. Since then the cooling fan has gone out several times, and I have to defrost the freezer to keep it working. The 3rd time samsung sent someone out, I was not told what was wrong, then I was told that samsung was not paying for the repair after it was completed (They had extended my warranty once because of the fan going out a 2nd time) and that if I did not pay my bill I would be blackballed and no one would ever fix my fridge. Then if that wasnt enough, the repairman came to my house the next day and told my son he left steamer at my house. When my son went to look the repairman walked in and began going through my cabinets. At that point my son made him leave. I called samsung and spoke to someone in their executive resolutions department who apologized. Said they would be paying for the repair and that a supervisor from the repair place would call to make an appointment to come out to thoroughly my fridge. When my fridge stopped working 1 month later, I was told they would send someone out at my expense! Now my fridge has stopped working. I lost all my food. I am disabled and not working and my husband lost his job 4 months ago. Thanks to samsung and their crappy products and service, we will be keeping things cold in coolers until we can buy ANY brand of refrigerator other than samsung!

Our Samsung 26 cu ft french door refrigerator (RF267AERS) is only 4 years old and were shopping for a new one. The coils in the back of the fridge behind the plastic panel freeze up and block the fan. The fan gets louder and louder until we unload the whole thing and take an entire day to defrost it. Sometimes the ice on the coils does melt and then it flows down under the deli drawer and inside the deli drawer because of the frozen up drain hole (also behind the plastic panel). I often have to break up sheets of ice under the deli drawer as well. The seals on the fridge doors are already breaking too! I called Samsung and gave them my model number and told them the problem and they told me to call a certified repair company. From the research Ive done online that will cost me $300 and they will just do what we have done which is to defrost the coils, then it will just happen all over again. Ill never buy another Samsung.

RF217ACRS - Bought fridge in June 2010. Freezer stopped working in June 2014. It was still under 5-year Sealed Refrigeration System Warranty, so I went through a Samsung referred repair company. Our first visit was on 6/27. After our 10th repair visit on Sept 12, 2014, all of which entailed numerous attempts and were coordinated with Samsung Technical Support via telephone, our fridge was deemed unrepairable. (I have invoices and notes documenting each visit.) After 6 different Samsung repair ticket numbers obtained while working with Samsung Executive Customer Service to get Warranty compensation, I was exhausted. When I called them, I was on hold from 17:8 to 47:12 minutes each time and told something different every time. At one point I was talking to an individual in CA (address was residential via phone # look-up). They broke me down when they told me that our repairman should have gotten a 7000# from the Samsung Tech at the time the system was deemed unrepairable. We went entire summer without a working freezer. We would have dumped the refrigerator earlier had we known warranty was not going to come through. I could go on, but I think readers have the idea and the point(s) I am making about Samsung Refrigerators and their Executive Customer Service.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.

I bought a Samsung flat top range... $800... Huge mistake. I have had nothing but problems with the oven part of this range. It takes 30 minutes for this oven to heat up. (This is NOT right.) I have had it less than a year and when I called Samsung oh my God it is a nightmare. They tried to blame it on everything but themselves. When they came out the first time they brought the wrong part and they were suppose to replace the brain of the oven. That never happened. When I started looking at the reviews for this oven they are all the same. Many many issues for such a high price item that we pay for. I do not recommend buying this brand of oven. The warranty is a joke. I have images and receipts if this will help anyone for the future.

We purchased the Samsung Microwave brand new less than 18 months ago. Installation was done professionally and we experienced no initial issues, however, one evening out of nowhere we began to smell burning plastic coming from the kitchen. Upon further inspection, the Samsung Microwave was smoking, heating up and began smoldering.The microwave was plugged into an outlet and hung above the stove but not in use when the incident occurred. No electrical issues from the power lines or outlet itself. Fire department advised it was caused by the Microwave. Glad we were home otherwise the entire house would be up in flames from the microwave spontaneously combusting. Would not recommend, stay away!!

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

We bought this refrigerator less than two years ago, and it is leaking water from under the crisper drawers. After reading online about this problem, I see that this problem is a HUGE ONE with a lot of consumers. We will never buy a Samsung appliance of any kind.

The customer service is horrific. The people are rude and do not honor the warranty. The temperature numbers on our stove started disappearing within the first year of owning the stove. They said it was cosmetic and not covered under the warranty but how could that be since you need the numbers to know what temperature to cook at. Not only is this not cosmetic, it is dangerous as it can cause a fire. A claim has been filed with the Better Business Bureau.

I purchased this (french door) refrigerator upon the purchase of our new home. After a year of having this appliance it started giving me problems. Freezing up, water building up in the bottom inside of the refrigerator. Had an appliance guy come out, he reset the computer part, it started working again for about 6 months. Called my home warranty again. Sent out another guy. He couldnt figure it out, sent out another guy. Stated to unplug the fridge. Let it completely defrost and then plug it back in. It started working again, one month later bam now not only the ice maker isnt working the water isnt working. Called my home warranty again, they disconnected something that should have never been put in there. Started working again, now no ice again water works. Called Samsung, told them what I have been going through. They brushed me off. Spent over 1700.00 on this damn appliance that wont even make ice, the filter alone is 50.00 every 6 months to replace. Needless to say the bag of ice I have to buy every three days that cost 4.69, and Samsung just brushes you off. I am one pissed off consumer right now.

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. Its bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman. Today, was called by Tech. He stated that he was trained by the engineer and the ice maker in this refrigerator only makes 6 pieces of ice every 90 minutes - 2 hours. A total of 70 pieces of ice in a 24 hr. period. It is not designed to provide very much ice. I cant imagine that anyone would buy a refrigerator and not rely on it for daily ice. He also stated that the bin is not suppose to fill up more than 1/4 way full. Again they have refused to send anyone out because they know their ice maker is practically worthless. I wish I had seen these complaints before I bought it. I did look at the rating for this product and since it had a high rating I thought I would be pleased. However, this is the worst purchase I have made in 60 years. I dont ever plan to buy anything that is Samsung again.

I bought a gas range model NX58M94205 17 months ago, first the knobs are very sensitive and and on new years eve I barely touched the knob with my body and it turn on and my bread holder got on fire. Now I got a code symbol C-F0 and the oven only goes to 175 degrees and the code comebacks again. I follow the book instructions but nothing works. I can not believe that Samsung is selling appliances that last less than 2 years.

The machine rarely cleans dishes well. Ive tried arranging the dishes differently, a multitude of different detergents and even adding extra hot water during cleaning cycles, but the dishes and glasses often remain encrusted with small particles. I would not recommend this brand.

I have had my dishwasher for approximately 18 months and it stopped working. I called Samsung and they told me the warranty had expired but they would extend me a courtesy warranty. It seems like everything was going well. When the technician from Lakes Electronics came in he went right to the problem. The electrician brought the work order in already completed stating what the problem was and handed it to my husband. He already had his service sheet filled out and told my husband the board was bad. He then said because you have bugs it voids the warranty. What a scam. I DO NOT have bugs. After reviewing some complaints it seems another customer had the same problem with the same company that Samsung sent to her home. They told her the same thing. Makes you wonder if SAMSUNG is using this company to not pay the warranty. They know the boards are bad on these dishwashers but refuse to repair them. Have you had this experience?

Our recently remodeled kitchen (less than 2 years) has all higher end Samsung appliances. Our $1,800.00 glass top range top has cracked without any explanation. Pictures were taken and sent in for evaluation and it was determined by the manufacturer that we had personally caused the damage. I asked the customer affairs person as to how they determined this and he had no explanation other than it was his word against mine (He was saying I am a liar, and just wanted a free replacement). Conclusion, pay $500.00 to have a new top installed with no guarantee that it just would happen again!

Samsung french door RFG298 - I have the same problems and even more. Fridge will be 4 years old next month. It stopped working entirely except for 2 flashing LED lights at water dispenser. No other lights work, no compressor, no NOTHING. The bottom ice maker broke within the first couple of months. Just spent $70 to replace door storage bins and more are cracked. There are stains in between the glass shelves and rubber I cant get out, including stains on the flap of the deli drawer in between the plastic that cant be reached. Had an AHA moment when I read another review saying their fridge had dings all over it as our fridge also has dings I cant imagine why and how that happened. SAMSUNG is not responding to my request for technical help or a technician which I cant find in my areas. Paid $2,500 and purchased at Lowe’s... Its not even 4 years old and USELESS.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

3 weeks ago our refrigerator quit cooling. We called Samsung and they sent a person out to see the unit. He said the compressor was out and would need to be replaced. We contacted Samsung and they said he was not allowed to replace the compressor. We asked they send a qualified tech out with a new compressor. Then we were told they did not have any one in our area to do warranties. We asked if they would send the compressor and we would find someone to replace it. They said no but would offer us a buyout on the old unit of $1.250.00. We accepted, but now they wont accept the invoice we provided from Lowes. We had already bought a new refrigerator. Basically we bought a Samsung refrigerator for $1800.00 that lasted for 18 months. Will be the last Samsung product I will buy!

I bought a $400+ microwave last year from Lowes and now it doesnt work. Im positive that the magnetron has become defective. I called Samsung, who passed me off to a repair center, that now tells me I have to have the bill of sale in order to get it fixed. Are you kidding me? Its installed in my house and they want a receipt. I paid cash for it. I dont have the receipt. They said I that didnt register it so they cant help. Thats the way to get out of a warranty.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

We use our microwave for cooking and reheating. We have had it for three yrs and it has always performed perfectly. We bought it as upgrade in stainless and it looks great in our kitchen! It is the largest microwave I have ever owned by far, but the main reason I purchased was the online ratings and reviews. My wife is as close to a five star chef as there is, but she works long hours sometimes. I point this out because she preps meals a week in advance for our family, so the microwave is used daily.

Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.

Ice maker quit after 3 years. Repairman that I paid for came out and replaced ice maker, control board and had me leave unplugged and doors open for 3 days so the ice would defrost. Worked for about 6 months then iced up again. Ice maker quit working again shortly thereafter started making a horrific sound every time the twin cooling fans. Called out repairman again. He wasn’t sure what to do this time. Said he even called Samsung and could not get any answers. He placed on my invoice it was a structural defect. Told me there was nothing else he could do and recommended I purchase another refrigerator that didn’t have the name Samsung on it.

I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!

Oven not heating - I have a Samsung FER300SX stove and when we bake something and set it on 350 it heats up to about 225 and what is so bad about it I have had the elements checked the board checked the temp sensor checked and still will not heat up. I have calibrated it time and time again still same problem. I guess they think if we sell junk people will keep buying junk. My first and last Samsung. There should be some kind of lemon law. I know back in the 70s if you bought a car and if you took it back for the same repair more than 3 times you could make them buy it back by the lemon law. Someone please just give me a hint on how to repair this and make my day.

Purchased a Samsung model #RF263TEAESR French door model with bottom freezer December 2014. After 3 months they replaced compressor. Took 7 days for them to get a replacement. Now ice maker quit working after 9 months in use and started freezing over and leaking water. Serviceman said to unplug the refrigerator. He would be back in the morning. Called Brandsmart where I purchased the Samsung Refrigerator. Said they have to order the part. Will take 1-2 weeks. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. I purchased Samsung TV in the past. Good quality. Running over 5 years with no problem. I dont believe they know how to built good quality appliance.

We purchased a $2,172.96 Samsung French Door Refrigerator, model number RF4287HARS in January 2014 from Best Buy. From the beginning, when the cooling motor came on it was noisy and irritating. The ice maker was very noisy. The clincher was after 16 months, the molding on the door split and tore. We have owned multiple lesser expensive Refrigerators but never had the molding rip. We contacted Best Buy who referred us to Pacific Sales who sells in the Best Buy store. They wanted $200 to replace the molding stating that there was a 1 year warranty on parts. Contacted Samsung who was cold and clinical verifying that we only had a one year warranty. Would never buy another Samsung refrigerator. This one was a top of the line unit and we want to warn others.

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

I bought Samsung refrigerator two years ago. The door shelf broke three times so far. The first two times refrigerator was under warranty so Samsung provided free replacements. This is side by side refrigerator and it has water dispenser. The water is constantly dripping from the water dispenser. Also it has a very slow flow. It also has ice maker, however, whenever you try to get ice, it just spills all over the place because the opening is too wide. Very poor design and quality. Samsung tried to sell extended warranty. I told them when this refrigerator dies I am towing it to landfill and I will never ever buy anything Samsung. This is an extremely low quality refrigerator that was selling for $1800. I also have Samsung microwave. Do I need to tell you that the microwave door broke in less than two years? It was the plastic hinges that are again very brittle. $200 to fix (50% of the original purchase cost). Shame on you Samsung for being cheap and using cheap brittle plastic parts.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, Sorry, its only a 1-year warranty. What a waste of $175! I refuse to spend $150 to get it repaired. Id rather go spend $300 for a highly rated Maytag microwave.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

Ive never had any problems with the stove. The glass top burner is very nice and they work well. And the convection oven weird really well and I cooked a turkey in half the time and the other ovens. Very reliable oven.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

My microwave has almost caught fire on two separate occasions. The panel heated up and smoke came out of the vents. Another time it turned itself on and it Wouldnt shut off. Had to unplug it. Piece. Of. Crap.

Buyer beware! If you are considering buying ANY Samsung appliance, contact Samsung first to find out where your nearest qualified repair technician lives, because you will certainly need them. After 4 years and 10 months, our refrigerator fan started making a noise similar to aircraft. It is no longer cooling enough on the refrigerator side. We called Lowes, who arranged for a tech to come out and look at it who lives 3 HOURS AWAY!We also have a Samsung dishwasher that stopped working after 4.5 years, and asked if they could fix it also. Lowes said they did not know if this technician could also service the broken dishwasher. Many appliance repair people do not like to, or simply cannot work on Samsung appliances. Do yourself a huge favor and buy an American brand. We will never buy Samsung appliances again, and are replacing them with Frigidaire instead of paying someone to drive 3 hours to run diagnostics, order parts, return to replace parts, etc.

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

Our Samsung RF26HFENDSR/AA French door with lower pull out freezer has repeatedly iced up around the fan, the coil and the vegetable/fruit drawers. I have replaced the tab that keeps the drain for the coil from freezing up and ensured that the drains were patent. I also checked to see that the fan was working...But it froze up again within two weeks. On review of literature, it may be that the heater is shot. There have been so many issues with this online, it would appear that this is a major design flaw. Samsung should address this and help the public out.. Trying to get help online from Samsung is very poor. I have multiple Samsung appliances, phones, watches, etc and if this is the way they are dealing with the public, they have lost me as a customer!

So I bought a whole new appliance package when we had our house built and I bought all Samsung. We took possession of the house March 7, 2014 and a few days over the one year mark when I opened the microwave door it lost power. I tried resetting the breaker, and unplugging and plugging the microwave back in. Finally when I was about to give up I opened and close microwave door a couple of times and the power came back on. I tried contacting my rep who I purchased my appliances through but he didnt get back to me for a couple of weeks because he was out of town. When he got back I was told to contact Samsung directly. When I contacted them they said because I was over the one year mark my warranty was out of date and there was nothing they could do. When I talked to the repair company they said it sounded like a faulty door switch and it happens with Samsung quite often, so now I have to pay $100 out of pocket to pay for them to adjust the switch/wire in the door. Its more than a little frustrating that Samsung can get away with selling these microwaves with faulty door switches and wont stand behind their products.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

French door refrigerator model RF263BEAESR/AA. This POS is 3 1/2 yrs old. Ref makes a racket after there is ice buildup and fan hits ice. Only way to stop noise is removing all shelves, removing inside panel in rear and chopping away at ice. This has to be done at least once a month. Getting ready to check it out the door. Do not buy SAMSUNG. First time service man said nothing can be done to permanently correct it. Its been going on now for over a year. Now we do it ourselves. Apparently there is a lawsuit regarding this problem.

I have a Samsung microwave model SMH9187 that needs a new PCB due to a manufacturing default. The first technician that came out would not repair the microwave until I removed it from over the oven. Im a 67 year old female who obviously cant remove the oven nor do I know how. The technician left without repairing the microwave. After another long tedious phone call with Samsung they had a different service call me to schedule appointment. The technician was suppose to be here between 1-5. Its now 5:30 - no technician, no phone call. Contacted Samsung and they will have the service company call me within 1-2 days to schedule ANOTHER appointment. I will never buy anything manufactured by Samsung. Such poor customer service.