Known Defect with ice maker that broke in the first year. It was challenging to get Samsung to fix it and there are still problems after the fix. I have mold inside the fridge and inconsistent temperatures.

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

I have this induction range NE58H9970WS for 4 months now. Since the beginning the oven did not hold temperature and food was coming out undercooked. I had the same technician come out three times and replaced bunch of parts with no success. Samsung refused to send a different technician unless I was willing to pay for it. They told me the issue was that I didnt know how to use the oven and that the upper oven was not for baking?!?! Then they told me that I did not understand what customer support was! Really? Thanks for not supporting me, customer support! Im not buying anything else Samsung. I would encourage you to weigh your options carefully!

Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman its the way its made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and cant use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.

For last 90 days we have been trying to get service on the refrigerator which was purchase from Howards less than a year ago. Samsung refuse to provide service. They are the worse company to deal with and their service company is even worse. They keep you online forever and hang up on you. I should of never purchase and I would never buy any product from Samsung. If you would not believe me try their customer service line. They denying the purchase receipts to deny any service. They refuse to verify information with Howard because they do not want to provide service.

Never ever buy a Samsung appliance. Had a Samsung oven and the water was boiling and then the oven top turned off and I went to turn the burner on again and sparks and arcing and loud booms and then smoke. It had burned the wires in the back almost clear through to the oven. Samsung repair came out and sent pictures and documentation to Samsung. They continually claim they havent received them. Then another says they have and it is only cosmetic damage. It is over 3 weeks of trying to deal with them. Never, never buy Samsung.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. Im waiting for it to break. When that goes, Ill be buying a product American made.

Multiple service calls for icing up, seven in a two month period alone, until the problem was fixed. Then noticed discoloration of the doors appearing like a splashing, bubbling effect all over the front. No amount of polishing would take it away. The last service person to come said its a defect in the workmanship and that when the coating was placed over the stainless, air must have gotten in or the seal wasnt prepared properly and the problem of the unsightly look is coming from in between the coating and the stainless making it impossible to look clear no matter how much you polish the fridge. My extended service contract doesnt cover it from P.C. Richards as they say it is a Samsung workmanship defect from the factory. Samsung says they wont cover it because its past the warranty even though its THEIR manufacturers defect. This fridge cost a lot of money and is only four years old and the facade looks like a mess that no amount of polishing can fix. Samsung says sorry....... I say NEVER buy another Samsung product again.

We bought a refrigerator from Samsung and within 6 months the freezer fan unit became noisy. Since it was under warranty they came out and fixed it and told us that there was an engineering defect with the fan unit. It was repaired very quickly but now the same issue has come up six months later and refrigerators is not under warranty. We have come to a point we cannot even sit in our kitchen because of the noise its producing. Weve also been told that this model as well as many other models of theirs have the same issue. Please avoid Samsung when looking for a refrigerator.

I have the Samsung Refrigerator French door style and works great with large space and access to refrigerator section and everything in easy reach. Has two compressors, one for refrigerator section and one for freezer section that helps to substantially maintain temperatures in each section.

Samsung refrigerator is the biggest piece of junk. No ice in dual ice maker model. Freezes over, fraudulent temperatures. Screen reads 0 for freezer 38 degrees for frig. Real temperatures 0 for freezer 49 degrees for refrigerator. Unsafe food storage, food spoilage, food with mold and bacteria due to inconsistent temperatures. Samsung and Lowes refuse to fix, replace or refund. Go to Facebook group Samsung refrigerator recall USA for over 5000 people complaints about this.

Since June 14, I’ve made several calls to Samsung to correct the finish coming off the oven, trays coming loose in the fridge and bubbling of the control panel on the oven. They just kept asking for receipts, pictures, descriptions, several times. Every time I got a new person, had to go thru the explanation all over. They told me I bought this May 2018, out of warranty, until I sent a receipt showing July 2018. Anyhow by the time the fix it guy got approved to look at it, he came, took video all over again to prove the appliances were in our house??? Talked to the rep and was told they wouldn’t cover it, REALLY??? The fix it guy said we would have to call them back, OMG, and ask why they wouldn’t cover it. Called and they had no record of any problems and to give them a week and call back. Ready to return this crap back to them. Never been so frustrated!!!

Samsung range ne59j7630ss. The hot surface indicator light on my Samsung range stays on all of the time, even after many hours of not using the range and its cool to touch. I just recently replaced a regulator myself costing $75 as the ON light indicator was not going off and second burner was not turning on. The unit is just 2 year old and each part is costly to be replaced. Dont buy the SAMSUNG Electric range at all.

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

Samsung has a design flaw and all of their 7933 model dishwashers. They refuse to acknowledge that there is a problem. The top basket and spray arm assembly inserts into the bank of the dishwasher to get water. The rubber washer rubs against a hard plastic jet. It rubs until it’s worn out. The basket will push away from the nozzle and the water will not ever get to the spray arm. Hundreds of thousands of units are designed to fail and consumers will think they are not using the right detergent or rinse aid or some suchlike thing. The glasses on the top rack do not get clean because no water sprays to wash them. Samsung refuses to even admit there may be a problem. I know, Ive spent 4 hours on the phone.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

I cant describe how horrible experience I have with Samsung product, lets begin, in 2013 I bought Samsung French door refrigerator ( RFG297HDRS/XAA) from Best Buy and I paid extra for extended warranty (which I found out it is not extended warranty. It is duplicated warranty). Now in 2016 it is broke down. I talked to Samsung few times. There is no authorized repair center close by and they had to talk to Sears Service but make long story short the estimate of repair is around $600 maybe even more for replacing control board. I recommend to stay with common brand like Whirlpool or Kenmore, Amman instead of paying more for some foreign brand which it cost a lot to repair plus they have very short life.

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Samsung SMH9187ST - After about one and one half years of use, our OTR started beeping and having the SE error show up on the screen. Nothing works except the light inside the oven. We have tried unplugging it, etc and nothing has helped. It hasnt worked since the SE error has shown up and we paid good money for a product, and expected it to work longer than this. After doing some research, we found that many other people have had the same issue but this model has still not been recalled by Samsung, which is disappointing. This OTR is obviously garbage.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

Within the past 2 years, I had technicians came to my house to service this fridge 3 times! Each time it costed me $250! The coil in the back panel simply froze up and cause the fan to stop spinning! And the temperature drops! I cant believe I did not do enough research before getting this fridge. Please avoid buying anything from Samsung! They are not responsible for their issues and there is a class action lawsuit currently going on with them.

I have owned model SMH917W microwave since 2010. It was repaired under warranty 3 years ago and today it failed giving me an 5E or SE Error code which an Internet search told me was the code for a failed membrane keypad.. After watching a YouTube video, I removed three screws and was able to unplug the leads to the keypad then reinstall the leads and it works fine. Next time, I will buy GE.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

Can get no satisfaction on when someone will come to look at fridge and get compressor replaced. Day two of trying to get handled. Model RB217ABPN, purchased 9/22/2009. Compressor still under warranty. Do not plan to purchase Samsung products again if this is the service I get when problems arise.

I paid for the top of the line Samsung refrigerator mostly cause I like the style of it and I tend to pay more for products based on what type of insurance the product is well built. I spent $5,000 for my Samsung refrigerator. May it be a cultural difference I really dont care. Were in America and we have high standards with our products. Our refrigerator ice maker gave us problems almost day one. After 3 attempts to repair the ice maker I contacted Samsung and over a course of several months it was unbelievable to have to call the number that only answers the phone for 2 hours a day and if youre not first in line you will not have an answer to your ring. If you try to call back it goes to busy. Based on my persistence and anger I made sure I was first in line. Then they make me jump through hoops knowing they sent repair guys who have designated my refrigerator ice maker unrepairable. So getting the information they wanted not that I would have to actually call back. They had an email address I could send the information but would not reply to my email which forced me to have to call back to this line that is only open for a couple hours per day! All I got was, Sorry sir thats just our policy!Again through my persistence I did get the check minus the shipping minus the time it took for all 3 repairs for me to take off of work minus the continued frustration and time aggravation to contact them over and over! On top of this it even gets worse. They wanted a picture of the power cord cut. This is to assure them I wont throw it in the garage and use it there! I am not writing for failed ice maker. I am writing for the arrogance of a company to have policies set against the consumer and America needs to know it!

I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my comments yearly to show that each year the choice we have made is still EXCELLENT.

Bought New Samsung 4-Door fridge from Lowes. Beautiful looking fridge for $3000. Had refrigerator delivered and set up by Lowes. Fridge and freezer cooled down to temp overnight. Next day freezer temp not reading accurate and freezer light not working. Called Lowes for repair. Two weeks later and several phone calls. Samsung repair still hasnt reached out to me to make an appointment... RUN... dont look or fall in Love with the Samsung product. You cant get any Service.

Terrible customer service!!! Spent almost 4k on this refrigerator specifically for the Pandora app to listen to music in the kitchen. It stopped working once Samsung issued an update. Its been 4 months now with nothing working. Some people are going on a year with this same issue. We are past the 30-90 day warranty with the department store where these were purchased so now we are stuck.

Our less than 2 year-old Samsung refrigerator is a POS. Ice maker either does not make ice or freezes big blocks and jams. Water pools in the crisper drawers and pools under the shelf and freezes. Samsung refuses to acknowledge this problem despite tens of thousands of similar complaints. DO NOT buy any products from these creeps.

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

In July 2016, I purchased a $3000 Samsung Refrigerator. It was noisy from the start and still is. I bought it from Home Depot who blames Samsung. Samsung blames Home Depot. More than 4 months later and 3 service companies, it still isnt repaired. I will never buy another Samsung product let alone a refrigerator or God help me Galaxy phone. All they had to do is replace my unit but they are too cheap to do so. YOU HAVE BEEN WARNED!

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times Ive turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just cant trust it. Please stay away from this product especially if there are children in the house.

Bought this piece of crap French door bottom pullout freezer refrigerator made by Samsung with water and ice less than 2 years ago for $3000! Ive had 4 repair visits and I waited a 5th time yesterday with a no service show!!! Im frustrated because I have two small kids and keep having to throw away a ton of food EVERY TIME fridge dies. Ice builds up on back plate of fridge and water stops working! I wish people would get together and form a class action lawsuit so Samsung would be forced to refund all of our money!!! And stop making these useless refrigerators!

We purchased a French Door Samsung Refrigerator - model number RF4287HARS/XAA 2.5 years ago. We paid nearly $3000 for it at Best Buy. A little over two weeks ago the ice maker went out and soon to follow was the freezer and fridge. We called Samsung and after three phone calls of escalation they finally agreed to cover the diagnostic as an accommodation since we did not purchase the extended warranty.The repair guy has been here twice and has finally deemed it as non repairable. Each visit was over two hours and most of the time was spent with him on the phone with Samsung tech support. They replaced the CFAN and the main PCB but it still will not work. The repair company has sent 11 pictures to Samsung showing the error codes still coming up despite the repairs. Samsung is giving us the run around saying that they want the repair company to come back out. Not only are we out a very expensive appliance, $100s of food plus having to eat out mostly, we have lost countless hours on the phone back and forth as well as waiting on the repair guy. At what point does a company stand behind their product and actually take care of their customers? Samsung should be ashamed.

I am having too many issues with the Samsung Model RS261MDRS-XAA side by side which was built in July 2013. In 2015, it started freezing things such as milk, fruits etc. So end up putting new damper and main board through Samsung repair center website recommendation. It did cost quite a bit that time. Now water dispenser gets stuck when ever I use it and water keeps coming. I called Sears service this time and was told to change the main board. I dont think I am ready to spend more money on this faulty piece. Probably will not buy another Samsung product.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

Second time I have had a problem with the microwave. Fan runs non-stop and will not heat anything. Samsung will not do anything. They only offered a protection plan that costs more than the microwave did new. I purchased an entire suite of Samsung appliances when I moved into my new home. Have had problems with all four of them. I will never buy another Samsung product again. I work in a Day Spa that has over 300 clients through it in a week and I will make sure everyone knows about the issues I have had with Samsung products. I have a daughter that is an Interior Designer and she will never recommend the products again. My other daughter is a Realtor and she will be informing all her clients of my problems. My new mission in life is to make sure everyone know what poor quality Samsung has in service and products. If you read this PLEASE do not make my mistake. I took the extended warranty on the big four door fridge. The ice maker freezes up every two months even with biweekly cleaning. Takes the company at least three (3) weeks to get here to repair it. The only answer is to not buy this product. Friends dont let friends buy Samsung. Dont buy Samsung!!!

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsungs products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, Id have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators. They have done a huge disservice to their consumers by allowing these pieces of junk to remain on the market without fixing the issues. I feel they should be made to recall the problem appliances. We lost over $300 in food and even the babys formula. Theres no excuse to sell high priced junk to consumers without standing behind your products. Bad business practices. Samsung should just stick with cell phones and computers. Their refrigerators are not worth the money or bad reviews. Just stay away!

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesnt actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but Ive had to keep it unplugged (due to the error beeping) since September. Ill try a replacement board that Ill install, but Im very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

As a sixty year old woman I have purchased many dishwashers but my recent purchase of a Samsung takes the cake for being the absolute worst barely functioning machine! The Samsung people were also not easy to reach nor helpful at all. At one point they actually hung up on me after only having their dishwasher for two months. Furthermore, I am more disgusted with Best Buy and the other large chains for promoting the sale of Samsung dishwashers. I should have read the reviews on Samsung first!

Had problems since purchase of not cleaning well and premature stopping since purchase 1 1/2 years ago. Now Smart and normal light on washer on, unit doesnt drain or work at all. Tried reset of power. Called Samsung. Talked with multiple people at Samsung. Waste of time. I also purchased Samsung washer, dryer, refrigerator, and stove. All appliances had multiple problems. Bottom line will never buy Samsung product again.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

Samsung delivered another oven the next week. It had the same issue so they dispatched a repair person and the issue was resolved to my satisfaction. Samsung made it right and ended up sending me a $100 for my troubles so I have to give them a 5 star for taking care of the issue.

How do I start this? First bought Samsung because retailer said it was one of the best made refrigerator. After one year the thermal fuse failed, back panel blew out from frost. No warranty coverage. The tech said they had less than 1% failure rate on their appliances. I had no idea if it was the truth but he had a Samsung shirt on so that means he knows what he is doing, right?Well $327.00 later I had a working refrigerator on top of the $1400.00 I had already paid for it. The ice maker stopped making entire ice cubes. Only crushed ice seems to come out of it. That was OK just wrote it off as high moisture in South Carolina until the bottom of the refrigerator filled with water. I noticed the seal for the double doors was not completely sealed because of a wrinkle in the top of it. Warming it with a real hot towel I worked the wrinkle out of it. That seemed to help. Overall I dont recommend this manufacturer of refrigerators. Based on their lack of support I wont be buying Samsung anything for a long time if ever. I dont believe that I still have the receipt but I can find it being bought at Lowes in Seneca, SC four years ago.

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

Once I bought a Samsung fridge Its handles shiny bright With a French door And pullout drawer,It seemed to me just right. Samsung gave a warranty That lasted one whole year But it was the handles That shone like candlesThat made my fridge so dear. A food – filled year had come and gone Passed right before my eyes. But while I was snacking, And the handles were cracking,I was no more the wise. The warranty just out – of –date Handles and doors misalign. The quintessence? Planned obsolescence.Deterioration by design. And so I called the Samsung folks With nary a reply. The store was gruff Said it’s my toughYou’re warranty’s gone by. Repairs cost three hundred bucks. And yes, I sure am pissed. If you asked this guy What appliance to buySamsung’s not on the list.

We purchased a set of Samsung appliances less than two years ago. In that time period, the dishwasher had to be replaced after the service company sent out by Samsung made numerous trips. The oven heating element has now burned in to two parts and the oven no longer works. The freezer drawer broke, and will no longer stay in the brackets. We expected more and couldnt be more disappointed. The service companies that Samsung has contracted with are just as disappointing. They have to make numerous trips, dont answer the phone or return calls, and reschedule on the date of the appointment (after you have taken off work). We have never been so disappointed in a product. We will never buy Samsung ANYTHING again!

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

Do not buy a Samsung refrigerator! I purchased a French door, bottom freezer, center drawer unit in November 2014. Beautiful appliance! I never really cared for the icemaker, but it made ice so I was ok with it until the unit was 2 1/2 years old. The ice maker began to freeze on the bottom and no ice was made. Then the water began dripping out of the front door dispenser. Fortunately I purchased the extended warranty, but when the repairmen came, on four occasions, there was not much they could do to remedy the situation. Finally they ordered a new icemaker, but then Samsung backordered for over a month then sent the wrong parts. Seems Samsung has completely changed the repair of their icemakers and the repairmen have not installed a new one to their specifications, so mine is the first. Great! Mine will be the Guinea Pig! Wish I had this purchase to do over, and had my $2000 (sale price) back to purchased an American made unit.

We purchased the Samsung refrigerator with french doors and icemaker in 2015. By 2018 the icemaker was constantly freezing up and had to be thawed, only to be frozen again in 10-14 days. It is now worthless, as the tray will not even fit into the icemaker casing. This is a known issue with this style refrigerator, yet Samsung is doing nothing. The repairs are way too expensive and even after several service calls and attempts to fix it, they still dont work. Do not purchase this style of Samsung refrigerator because you will encounter many problems with it. Maybe not at first, but give it time. Shame on Samsung for selling such a horrible appliance. There are hundreds, if not thousands of complaints on this product. Save yourself some money and headaches and look at another brand.

THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just like all the other one star reviews, our 2016 French Door models ice maker started freezing up and making an awful noise one year and one day after warranty. Have to defrost every 2 weeks with hair dryer. Customer Service is a JOKE!!!! Will look to join the Class Action suit.

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

I purchased a Samsung refrigerator model RF32FMQDBSR/AA in June of 2014, and have since had to have the ice maker replaced 3 times for a total of $1000. It originally failed just a year after the frig was purchased, so was no longer under warranty, and that bill was slightly over $500. In August of this year it failed again, and that experience cost $400. At that time the repair company said they were no longer doing warranty work for Samsung due to the issues with the ice maker. Here it is 2 months later and the icemaker has failed again. This morning the tech came out and we were charged $100 for a service call, and it is still not making ice. Samsung wont do anything about the problem. We are probably going to have to purchase a different brand of refrigerator as we have already spent 25% of what the original purchase price was for repairs. No more Samsung for me.

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsungs recommended parts supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Arent refrigerators supposed to last more than 4 years?

I am so disappointed in this product. I paid so much money for this unit and to start having this SE problem is extremely disappointing. Once again, the consumer gets the short end of the stick. I wish that Apple company made microwaves. They value their company and consumers.

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

SMH9187b microwave - SE error code appeared on this two-year-old unit. I followed the troubleshooting instructions with no results. I had their authorized service tech come out, cost $85, to the house. He said we needed a new control panel, $280. I said, Thats too expensive. Whoops, he found a loose wire. It worked fine for two days then the SE code reappeared. Were seniors so this thing is not abused. Looking online, it seems this unit has many other unhappy owners. It seems to me this may be related to the prior recall.

I bought this for my 2yr old Rottweiler, Tika. She loves watching Animal Planet, but I don't feel comfortable sharing the one located in our grand cinema room anymore since she growled at me aggressively when I tried to change the channel last time. They say compromise is the secret to any relationship ( including your pets), so the solution was actually really really simple: purchase the same TV again for her room. As a satisfied customer, I can now safely watch my football and my dog can continue to discover her true roots, and how humankind has bread her species over generations into a docile commodity you can put a leash on and assign a name to. Overall, it's a great TV. I was seriously considering a Christie projector at first, but the cost of ownership was a little too high for me (e.g. bulbs and maintenance).

Samsung refrig model rfg298hdrs - Purchased from Lowe’s last year and has been water on the floor ever since ice build-up under freezer draw leaks on floor. I have to chip ice every month or the door won’t shut - out of warranty. I won’t buy another Samsung again.

RF 268 Series Model RF268ABBP - We bought this refrigerator three years ago and now it is going to cost me a minimum of $400 to get repaired. I came home to a flood in the kitchen because the cheap plastic piece going into the water filter cracked. Next the temperature and water control panel goes out and the freezer is freezing up. It sounds like there should be a Class Action Lawsuit against Samsung regarding these refrigerators. Also, I called Samsung and they were going to have a local repair company call but they never did. I finally went to Lowes and got someone to come out. DO NOT BUY SAMSUNG!!

We bought all new Samsung appliances for our new home due to their cheap price for the collection. First warning sign. Not impressed with the dishwasher. Severely pissed with the refrigerator. The French door design of having the ice maker in the fridge section is poorly designed. Though, we had great results from similar concept but that was a Kenmore Elite at our previous home. The ice maker is not as bad as others after a year or two, but we have only had it for 6 months before problems erupted. Ice builds in the ice maker on all the components not allowing for cubes to be made for passage into the ice tray. 9 months into ownership and we are making our own ice. Read other stories and you will find the same issue. Spend the extra couple hundred dollars to get working appliances - you can thank me later.

I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

Purchased a Samsung fridge RF217ACBP in June 2011 and have the same complaint I am reading over and over. I have had 3 service calls for the same problem, water in the veggie/fruit bins, thick ice under the bins. This time the fan was very noisy and would consistently run. Called Xmas eve and the service guy came out on 12/29, the back panel was completely frozen, had to shut off for 24 hrs, and parts were ordered. When I called on Saturday they were nice, but no help. You need to have 4 repair calls in 1 year to even be considered for a new fridge. I have already told many people not to purchase a Samsung fridge or anything and will never get another one myself. I think they should stick to phones & tablets. Let’s hope what was fixed today will last, but once my master protection plan expires in 2016 (glad I have it) the fridge will be gone. Samsung needs to get their act together and maybe if enough people stop purchasing product they will get the message. NO MORE SAMSUNG APPLIANCES FOR ME!!!!!!

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsungs support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

This is a fantastic oven stove. It heats up quickly the temperatures are accurate. We especially love The Griddle in the middle for the fifth burner. The convection oven settings and the separate setting to roast meat is a fantastic option. The self-cleaning is a great thing does a pretty thorough job. Overall we would recommend this range.

Ive had the refrigerator (RF260BEAESR French door) about 4 years and it works ok. I like the size and especially like the bottom freezer. My complaint is with the finish which is supposed to be stainless steel. I have cleaned it as instructed, taken good care of it. No kids or any influences which would damage the finish. No matter how well we cared for it - it still has spots and streaks and I can see where the finish is worn off so it is spotty and discolored in areas. Its a cheap finish, and if it was really stainless steel it wouldnt stain - but it does. Not happy about that! Samsung used to be a good products but not anymore. I have a Samsung front loader that I hate - clothes dont get clean - takes forever to run a cycle, have to do extra rinse and spin, etc.

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

We purchased our Samsung French Door refrigerator, 4/15, and within one month there was mold starting to appear on all rubber door seals. Im sure Ill be told its all cosmetic, but all the same its very disappointing.

This refrigerator was the most expensive in the store, but I thought it would be the best and it is the absolute worst. For $3,500, you would think you would not have to defrost the area of the ice maker. It works like the cheapest brand in the store. It doesnt give you ice cubes, just pieces of ice that go flying everywhere. Ice gets built up and clogs the ice maker and you have to take an ice pick to remove it or it wont make any ice. I absolutely hate it and Im stuck with it for a good long time.

Brand new Samsung range purchased a little over a year ago, went to clean a smudge off with a water dampened microfiber cloth and the black coating started flaking off of the front near the edge of the door handle. Called Samsung and they of course wont cover it because they consider it cosmetic damage! Its not cosmetic. Its defective! Never buy Samsung!!!

We purchased a Samsung refrigerator freezer two years ago, I have had nothing but problems with the refrigerator side. It would not keep the frig side cool, I called Samsung for a repairman and it took them forever to come and check the frig. So I called a repairman...he came over right away and fixed it for me. He told me that these Samsung refrigerators have this recurring problems, where they ice up and I have to defrost them every month. I even replaced a part that cost me over $50.00 and didnt help and it did not. The same thing keeps happening. Every time I call Samsung they give me the runaround. I also purchased a Samsung washer and now it is starting to give me problems. It will give me a DC code...it means that the load is off set.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

No working fridge for 4 months and counting. I purchased the Samsung 22.3 Cu Ft counter deep Side-by-side refrigerator with thru the door ice and water - stainless steel. Model RS22HDHPNSR on March 21st, 2015. This fridge was to be the center piece of my kitchen renovation. It was my one big shiny splurge, costing me $2100. My fridge worked fine from March 2015 until November 2016, when it stopped compressing cold air. Since the parts were still under warranty Samsung agreed to have technicians from A&E electrical come to my home in Northern California SIX times over a period of FOUR months to replace the compressor, a 4-way valve and a motherboard. They have also reduced the pressure on something and then the next time increased the pressure on that same part. According to my calculations Samsung has paid over $1400 to fix my fridge, which is inefficient for this company and extremely frustrating and time-consuming for me. Each time a technician comes to my home they try to fix it and they cant. When a technician does come to my home it is not trivial. I have to take time away from work and wait for them to arrive over a 4 hour period (9 am to 1 pm or 1 pm to 5 pm). There have been two occasions when the technician had to reschedule because he had overbooked his schedule and one occasion when the technician just didnt turn up and didnt even call to reschedule. When the technician does actually turn up and has attempted to fix my fridge and failed, I immediately call Samsung and then have to explain my situation all over again. I then have to wait for another 2-3 weeks before a technician can come out again. And then the same thing happens all over again! Im at the point now where I have had the fridge finally deemed as unrepairable by a technician and have sent in my proof of purchase and the technicians report to executive customer services by email. Ive also threatened to take legal action if I am not compensated immediately because 4 months without a fridge and two young boys is physically and mentally quite miserable. For me $2100 is just too much money to throw away so I have no choice but to keep fighting this corrupt company. I am very disappointed that Samsung customer service have threaded me along for so long.

Last Thursday, I set the oven to 375 degrees and when it was at temperature, put chicken in to cook for dinner. About 10 minutes later, we heard a loud pop and smoke began to pour out of the back of the control panel. Then flames appeared. We turned off the house circuit breaker and used a fire extinguisher to douse the flames. The oven door locked as though it was on self-cleaning mode. We waited until the appliance had completely cooled and removed the back of it to see where the fire had occurred. It was clearly a short in the wiring that caused the fire.If we had not been close by to hear and see the fire as it started, it could have easily spread. As it was, the house was filled with acrid smoke, and 3 days later, there is a lingering bad odour from the fire. All we lost was about $40 worth of chicken and the stove itself - we had to pry the oven door open to remove the uncooked meat, because we were afraid to plug the stove back in to see if the door would release on its own. We have three children, one of whom is a 7 month old baby, and my senior citizen parents were visiting - we are lucky that no one was injured, and that the kitchen and the rest of the house suffered no real damage. All of us have breathing problems due to asthma and allergies, and we all had headaches, sore throats, and irritated sinuses from the smoke.We are extremely upset at the dangerous situation that occurred. It was clearly the result of shoddy design and a cheaply constructed product. My husband paid $1400 for this stove five years ago when he was living alone. He barely used the appliance until September 2012 when I moved in with my two children. Since then, we have used it every day for typical cooking. We should be able to expect a stove to endure regular use for more than 3 years without any issue, especially given the initial price paid. We should be able to expect a certain standard of safety, where a household appliance should not light on fire without warning, putting life and property at risk.Since January this year, the two front elements on the stove top have malfunctioned. It is not possible to control the temperature setting on these elements - they are either off or on high. This is likely attributable to a short circuit in the wiring as well (one that did not result in a fire) since the problem occurred suddenly. In retrospect, the malfunctioning elements were clearly a sign that the appliance was dangerously flawed.We have emailed Samsung to request compensation for the loss of our appliance, and for the fact that it caused a fire that endangered our family and our home. We would like Samsung to take responsibility for funding a replacement appliance, since it is obviously the fault of the design and construction of this stove that it malfunctioned, in the amount of $1400. We will not accept a repair, since the appliance is now unusable, nor will we accept a replacement Samsung stove, since we could never trust it. We would like Samsung to be held accountable for the shoddy household range it produced.I have reported the incident to the Canadian Standards Association to complain about their alleged inspection and endorsement of this inferior and dangerous product, but according to the website, they will not publicly report on any findings if they investigate my claim because of confidentiality concerns. I interpret that to mean that they are protecting manufacturers rather than consumers. In the past, we have also owned a Samsung dryer, which we replaced in January 2015 due to a similar break-down. The dryer stopped heating up after only 3 years of regular use - we assumed it was due to the element burning out, but did not investigate further.

We purchased a Samsung RF24FSEDBSR in 2016, built April 2015. 4 door model so that the cold cuts and handy things are in a middle drawer. Great features, and electronic controls provide good feedback that all is working. Bright interior LEDs. Ice maker and water dispenser. The functions and features sold it for us. Within months, the door shelves were cracking. We are not abusive, just placing milk. The plastic is brittle. The shelf bottom will crack and the tabs that hold the door can come apart, which drops it on the floor. Had to buy two new shelves. I bought Styrene plastic sheets from a hobby store, cut and sandwiched them to the drawers in weak areas (using MEK), for reinforcement which solved that issue. Never experienced such poor plastic (HIPS) in a $2000 appliance... or even a $500 unit.At about 3 years old, the fridge starts to buzz inside, and ice is visible in the interior back panel. Ice is encroaching on the evaporator fan. I removed the back panel to access the evaporator coil. Solid ice in the upper half of the coil. As if the defrost heater doesnt work. In fact, the defrost heater does work. Could not find any fault in the defrost thermo-disk, and all temperature sensors measured OK. Heater works too (120 Ohms). Changed the defrost thermo-disk anyway and really defrosted and dried out the cover using a hair dryer. Fridge ran fine for 8 months. Repeat. Turns out the defroster only takes care of the lower half of the evaporator coil! Design flaw. Once you start hearing the fan buzzing, the ice is building in the upper half of the evaporator coil. Once the fan gets stopped, everything including the styrofoam turns into a block of ice. You can thaw out the styrofoam and remove the ice. Or replace that back cover and styrofoam until another humid time when it will freeze up again (design flaw). Ive now defrosted it manually about 6 or 7 times, using every opportunity to measure and determine why this is happening. Ive checked all on-line videos and advice to solve these freeze up issues and attempted those that make sense (cause-effect). I have a power datalogger monitoring the fridge electrical consumption so I can evaluate how often and for how long it defrosts. Taken it on as a riddle.I did contact Samsung early in this process. They sounded concerned, but when the customer service rep check with their manager, they stated I must have been abusive to cause plastic to crack. No warranty. Yeah right. Im gluing everything together. Today, another roller wheel broke off... glued it back on. The freeze issues started right after warranty. Glad I can trouble shoot and fix myself, else the cost would be crazy. Now Im looking at modifications to prevent the evap coil from freezing up again. Whether you are a technical person or not... its not worth the trouble.... Dont let Samsung glitz sucker you in! It is a lemon. Wife hates it too.

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

Adding one more complaint to the 600 plus list of dissatisfied individuals reports seems pointless but I want to share my experience and my frustration to hopefully shake things up, tell the manufacturers that allowing these products to remain on the market, knowing that they are failing and then telling people who have spent anywhere from $500 to over $1000 that they are now stuck with a useless appliance because the 1-year warranty is up is unacceptable. If this doesnt eventually end up as a class action lawsuit which is my next step, heres hoping I can at least deter someone who is considering buying one of these piles of junk to look elsewhere. I am a first time homeowner and was very excited about all the updated appliances that were coming with my kitchen. During the home inspection, immediately a foul odor couldnt be missed when opening the dishwasher (DW80F600) but after letting it run a full cycle it subsided and we chalked it up to probably being caused by sitting water and the machine not having been run for awhile. BIG MISTAKE. First cycle I did with dishes, the tablet was half-dissolved, dishes were soaking wet, murky and dirtier than they were when they went in with an assaultive sour odor to follow when it actually stopped running about 4 hours later. After some troubleshooting with bleach, liquid dishwasher detergent, rinse aid and running hot water before starting the machine with no changes it was time to contact the home warranty company that came with the house. They happily sent out a technician costing me a $100 deductible. He diagnosed that the circuit board was the problem and that it was causing it to stay in rinse mode. Then when I told him about the odor his response was that most of the newer dishwashers have that smell. This did not sit well with me but figured, maybe with the new circuit board the smell and other issues would go away. Part arrived, he came and installed it. Problem NOT solved with no improvements. Called again, asked for a different company to be sent out (and by the way good luck trying to find technicians who work on Samsung products, definitely a huge red flag). This visit, he said that the problem is the entire pump and needs to be replaced. So this is where I am at now and pretty confident that this dishwasher is going to be an ongoing problem, needing repairs constantly with mediocre improvements until my warranty is up leaving me stuck with paying for all technical support and parts out of pocket. And just a quick side note: I did call Samsung about the odor and the condition that the dishes were coming out in. The response I got from the representative was nothing less than infuriating but went like this: she was quick to tell me that the warranty was up and that unfortunately there was nothing they could do. Regarding the odor, she simply said that this was the first shes heard of this problem. And to wrap it all up she proceeded to tell me the proper way to load a dishwasher, that it is helpful to pre-clean the dishes before loading and to leave the door cracked to assist with the drying. Thank you Samsung. This whole ordeal has struck a very bad chord with me and anyone interested or knowledgeable about making moves towards class action please contact me.

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. Thats a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops wont work on any Samsung because they say they cant get parts in a timely manner. I wont buy another.