The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy fixed / replaced the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the fix / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!I was told I need to wait 10-12 days before an RMA is issued from June 5th 2018 - how long after that will it take to get an actual unit! This means I am now 2 months without any way to keep fresh food. I am beyond frustrated. I called today your company on 6/12/2018 just to be told I will receive a refurbished one. Well isnt my new one that was repaired on May 14 2018 considered refurbished? I do not want a refurbished unit. This is so unacceptable as we are suffering not the paper pushers and the approvers. Why does this process take so long? We are out $100 and $100 of dollars in food that we dont have the money to spend so that just means we are going into debt for this hassle. I feel I am being held hostage by your company and slowness to respond. This has been a horrible year with family deaths and now I have to deal with this situation. I have a medical dog who can only eat fresh food due to kidney failure as kibble is too drying for her. So the stress of keeping her alive without cooling is horrid.

1st problem: The refrigerator froze in the back and stopped cooling altogether. WE do not have a water attachment to it, thank goodness, because that would probably be even more of a nightmare. 2nd problem: Water leaks right below the vegetable tray. Where the water comes from is unknown. Getting it fixed has been impossible. Samsung does not stand by its products. WE bought this at Home Depot, which offers no support whatsoever. Ive filed a complaint with Home Depot, but no satisfaction. I am sure I will no longer buy anything other than nails and electrical tape at Home Depot from this point forward. Do NOT BUY Samsung. Do not buy major appliances at Home Depot. You will regret it. I have a freezer and an old fridge downstairs that are over 10 years old, not a problem. The Samsung is only 3-4 years old.

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after weve spent hours on the phone, defrosting the unit, etc) Samsung granted a one-time warranty extension where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. Im sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I havent been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

Two months after buying a brand new side by side Samsung refrigerator, a fan blade broke and the sound was very loud. It took Samsung 10 days to find a technician to come to the house. The gentlemen discovered the defected blade and was quite surprised being that it was only two months old. He suspected a manufacturers defect and he ordered the part, but it would take several days. In the meantime, we had lost the food in the freezer and refrigerator. I then called Samsungs customer service and explained everything as it happened. She was not very sympathetic and said that the part was on its way and thats the best that they could do. It was a major purchase for us and we felt cheated. Will think twice before buying another Samsung appliance!

I purchased my Samsung SM 26CF 4D refrigerator in July of 2014 for almost $1000. Now neither the refrigerator nor the freezer are working. In addition, it is kept at a residence I rent out but only had my first renter of the season in May. When he got there the entire contents were rotten and even after a cleaning, the interior smells horrible. I have called Samsung 3 different times only to be told each time someone will respond per their policy within 48 hours. That was 3 weeks ago. They also said they would escalate it to their executive team and they would call back within 48 hours. This means nothing as I last heard from them 6 days ago when I called them. To get me off track the rep said I needed my receipt, which I have had since the first time I called. He then said These things take time. Their customer services is horrible and they look for reasons not to fulfill their responsibilities. Please do not buy a Samsung appliance from them.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

Purchased a Samsung washer, dryer and refrigerator approx. 1 month ago. On 9-29 fridge and freezer stopped working while at work, thawed out and spoiled food. Fridge and freezer will not cool. Washer is also now listed as defective due to safety hazard. Frequent phone calls to Samsung has resulted in no resolution to this issue. I am constantly being told I have to wait 24-48 hours to hear from different departments. Today, I was told I have to wait another 24-48 hours to hear from someone in Refunds and Exchanges via telephone. I asked to contact them directly but was told they have no phone number because they are a back office department. I expressed my displeasure and asked for my call to be elevated past Executive Customer Relations and was told thats not possible, they are the highest level of customer service.I then asked to speak to a supervisor and was told I would have to be put on an list and someone would contact me back in 24-48 hours. 2 days to speak to a supervisor? I was informed that if an exchange of the refrigerator is decided on, it would be another 15 days for delivery. This is totally unacceptable. Not only the frequent waiting for 24-48 hours to be contacted by Samsung but I was denied the opportunity to speak to a higher level of customer service.On the day I purchased these major appliances I spent $3000 total and now 2 out of the 3 appliances are defective. I am unhappy with the customer service I have received up to this point. They are not receptive to the issues. The time frame that Samsung is putting me on is unacceptable. It shouldnt take 48 hours to make a decision for a customer that has invested thousands of dollars in Samsung. In the meantime, I have a dead $3000 refrigerator in my kitchen with no resolution and nowhere to turn as far as customer service. This was my BBB complaint.After filing a BBB complaint, I was contacted by a rep from the Office of President. She acknowledged my current problem with the refrigerator. She explained that she will now be handling my case and I can contact her directly. She explained she is still waiting to see the result of my issue from the refunds and exchange office and she will contact me the next day. The next day arrived and I had to call them to find out the results. I was told the request to exchange the fridge was kicked back (declined) because there are no service programs in the area. I am now stuck with a refund.I expressed my concern for this due to the fact that I purchased the fridge on sale, and its listed on Samsungs website for $2999. I paid approx $1800 and will be losing the value of the fridge by receiving a refund. After back and forth explanations, she explained how I would be receiving a call from the refunds and exchange office... in another 24-48 hours. Today is October 6th. She said I would be receiving a call either tomorrow or Monday the 10th of October. The refunds and exchange office has already seen my case several times and even took action on it, why do they need another 48 hours to review it? So we head into the weekend once again with definitive solution.When I hear from them on Monday, how many more phone calls will need to be waited for and how long till I actually see the refund? Once again I was told there is no higher level of CS, shes following procedures and protocols and there is no way she can expedite the call from refunds and exchanges. After expressing my overwhelming dissatisfaction with Samsung, its customer service and its policies and procedures I inquired how does Samsung go about getting the defective fridge from me. She informed that I am responsible for disposal of the fridge and will not be reimbursed for any money spent from doing so.Once again, this is totally unacceptable customer service from a company of this magnitude. There is no difference between what a standard CS rep can accomplish and what rep from the Office of the President can accomplish. I still wish to pursue my complaint and speak to someone higher in this company. Customers should not be treated like this. I will no longer be doing business with Samsung and will advise friends and family of my experience as well.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

We purchased a $2,172.96 Samsung French Door Refrigerator, model number RF4287HARS in January 2014 from Best Buy. From the beginning, when the cooling motor came on it was noisy and irritating. The ice maker was very noisy. The clincher was after 16 months, the molding on the door split and tore. We have owned multiple lesser expensive Refrigerators but never had the molding rip. We contacted Best Buy who referred us to Pacific Sales who sells in the Best Buy store. They wanted $200 to replace the molding stating that there was a 1 year warranty on parts. Contacted Samsung who was cold and clinical verifying that we only had a one year warranty. Would never buy another Samsung refrigerator. This one was a top of the line unit and we want to warn others.

I purchased a Samsung dishwasher in 2013 from Lowes. Initially it worked fairly well, however, just like everyone else that has purchased this model, error codes such as E9 started in less than 6 months of use. I watched the videos online and can now take it apart like a professional. Now it is broken again, in a new and inventive way. The rubber parts inside have become soft and need to be replaced. I hope that is the only problem, but doubt it. I purchased this model because it was highly rated as quiet. Yes, it is quiet, especially when it doesnt work.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

Similar to what has been stated, our brand new ME21H706MQS Microwave unit caught fire after the 4th use. We are engineers so we caught it, put out the fire and unplugged it. We called Samsung the next day and they told us that we needed a receipt to get reimbursed. Brand new home, just built, so we had to ask builder for info. Turns out he purchased it at Home Depot who does not participate in the Samsung replacement program. They will reimburse the cost of the unit and no more; no removal or installation fee unless we have proof we paid to get it installed. So now my builder needs to invoice himself for the installation so I can get someone to remove it and install an over the range hood in its place. Even GE microwaves have reported fires and failures. Will not replace the unit and will reheat food the old fashion way instead.

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.

I purchased 4 Samsung appliances for my kitchen and had to repair 3 out of the 4. But by far, the stove has been the worst. Since the beginning, the stove would not keep the set temperature. I would preheat it, it would hit the set temperature and then begin declining after about 5 minutes. Significantly declining- continuously dropping. I had to have a repair person out 3 times to fix it- which meant I had to wait at home 4 hours each time. I was promised a refund 3 different times when they deemed it irreparable. I would be waiting for my refund so I could purchase a different (not Samsung) oven and would call them back only to be told that my refund had been denied (even after receiving refund acceptance texts) for various reasons. They never contacted me to tell me that it had been denied- just left me waiting. Each time, I was asked to resend a different document (receipt, picture of serial number, etc) that I had already sent them previously. Each time I called (a total of 6 times), I had to wait on hold for at least an hour. I would be promised, promised, promised that they would take care of me and then nothing. The last customer service representative I had even refused to read documentation of my experience to explain my frustration. So...the product is faulty and customer service is lacking. Stay far, far away from Samsung appliances. Hopefully, you will learn from my mistake.

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

Ive been so disappointed since I bought my Refrigerator at Lowes in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I dont know if its the fan or motor, I hope my food doesnt go bad. Im upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didnt have as many service calls as I do with this Samsung. I dont think I will be buying another Samsung refrigerator again. Too many problems!!

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

I have had a problem with water building up in my crisper drawers and on the floor of the refrigerator. I also had a build-up of 1” ice on the floor of the freezer. I have talked to other Samsung refrigerator owners and they have had similar issues.

We purchased our Samsung stainless steel french door fridge 1 yr 4 months ago. (FModel # RF261B EAESR). Yesterday I noticed the right door was slightly lower than left door by looking at the top. The same day I went to open the door and it came crashing down on the floor!! Thankfully my 3 year old son and my little dog were not around and no one was hurt. Upon inspection the upper right door hinge broke that anchors the door. I think its a horrible design flaw in the part. Although the door hinge plate is metal the male end of the hinge is plastic! That part is what failed. The fall did cause one of the removable door shelves to crack. Im writing this complaint because Im big on safety and hope Samsung reads this so no one gets hurt in the future.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

Microwave 5e error code - Will never purchase another Samsung product again! Problems with both refrigerator and microwave after only a few years.

In November of 2015 we purchased a Samsung refrigerator French door BLK SS unit model number RF263BEAESG. In June of 2017 we started having trouble with the ice maker not working, and frosting up. On June 30th 2017 I contacted Samsung and they put a online service request ticket in for me. They told me I would be notified within 3 business days of when someone could come and repair the refrigerator. On July 10th I received another email from Samsung support and it said that my ticket had been cancelled the email read as follows your repair for service ticket has been cancelled. If you need service please contact us and it gave the phone number 1 800 Samsung. Thank you for your cooperation. Since then I tried to find someone in the local area that could come out and look at and or repair the unit. After several phone calls I was able to find someone that works on Samsung appliances.On July 18th a service tech came to my house and told me I had three issues the ice maker was going bad the fan in the freezer was going bad and at this point it was making a horrendous noise and then the fan in the refrigerator in the back that whole unit needed to be replaced. The total cost for these repairs are going to be about $800. At this point I have a really tough decision to make do I dump an additional $800 into this refrigerator and hope that it lasts, or do I bite the bullet and buy another refrigerator from a different manufacturer. I have responded to the emails from Samsung support I have gotten no further response from them. I do intend to let them know what is wrong with the refrigerator and what it is going to cost to repair it. While I understand it is out of warranty, it is not even 2 years old yet and should not be having these major issues.I will never buy another Samsung Appliance and I would never recommend to anyone that I know to buy one whether they are family friend or Foe. This has been such a disappointing experience for me. I can only hope that some attorney somewhere reads all of these complaints and puts together a class action lawsuit against Samsung. Someone needs to hold them accountable for making a product of such poor quality. People buy for the Samsung name because their Electronics have always been number one in the market. Their total lack of customer support has me wondering if I should even keep my Samsung smartphone. I find it hard to support a company that will not support its customers.

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

After reading reviews (most were not good) I decided to buy this range (Samsung NE58F9500SS). While it IS beautiful, it lasted only 3 days before going into terminal meltdown. I cooked a turkey in it, the following day, I put it on clean. It locked the door, heated up, melted something inside the control panel area, and never came back on. I wont buy Samsung again!!

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

I bought new Samsung appliances one and a half years ago. They are now out of their one year warranty. My refrigerator started making a loud noise about three weeks ago. I could not get a repair until three weeks later. $239.00 dollar repair because the unit froze up. Samsung would not do anything about it. I expect to service my car after it is that old but not my refrigerator. And there is no guarantee that it wont do it again. Also our new Samsung washer already has a broken piece on it. Poor design. I stand behind my work when I build someone a kitchen and I think Samsung should do the same. I would not recommend their products to any of my clients or anyone for that matter. Why is it you always have these problems with larger corporations?

I purchased my dishwasher and had it installed. After two washes the washer started leaking. We called customer service and after many attempts of scheduling and cancelling because theyre too stupid to confirm an appoint or called the correct number, they came. The technician told us that the panel was not sealed properly and that he would come back and get it fixed or would replace with a new one. The following appointment attempt, they called on me at the very last min and asked to come another. They told me 10:30-11:30 but instead came at 5pm. Another technician came this time but instead of fixing it, he blamed on the height adjustment screw removal and thats why the washer was leaking.What kind of ridiculous excuse is that because its not even related!? They refuse to fix my washer but what kind of crap machine breaks after two washes? Reassure that I will never buy a Samsung product again. I would make sure to make everyone knows about this. I would rather buy LG or GE instead of this crappy, poor service Samsung brand!

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

Purchased a RF267AERS/XAA French door model with bottom freezer. After 2 years, ice maker quit working and started freezing over and leaking water. 2 attempts to repair have failed by a certified Samsung repair specialist. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. Samsung is a HORRIBLE company must be made in North Korea!! I experienced the same POOR customer service from Samsung as everyone. They do nothing past the 1 year warranty even if it is a design defect. I know I will never buy a Samsung product of any kind again. It is a total POS!!!

Absolutely the worst 700 dollars Ive ever spent. This thing is loud, half the time it doesnt work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after theyve been through the cycle.

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item. I called Samsung and they immediately said there was nothing they would do as this is a cosmetic item. If this were steel or if I had been scrubbing the front with steel wool, etc., I could understand their stance, but this has been well cared for. By the way, did I say this was our second refrigerator in one year?! The first one died within a month, three days before Thanksgiving! Sears says theyd send a tech in two weeks! The local Sears store sent a new fridge out the next day, but we lost $400 worth of food and although we bought the extra protection for spoiled food from Sears, they would not cover the food as a tech did not look at the refrigerator first!So, next with our new refrigerator, we have had two icemakers and still have lots of problems with it! I would not recommend this refrigerator to anyone! Neither Sears nor Samsung would do anything for me regarding this issue. So my $1200, 13-month-old investment from Sears is now rusting in my climate-controlled home! I do not recommend either Sears or Samsung as they have lied about the material this refrigerator is made from.

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowes. What a scam. Please notify me of any group suit against Samsung for this unit.

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You cant walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

We purchased our Samsung RF 4287HARS in 2011 and began using it in 2012. The ice dispenser has stopped working because of a broken plastic switch inside the dispenser module. The ice maker is producing ice but it cannot be dispensed from the dispenser. Based on a little investigating we have found this is not an uncommon problem. We contacted Samsung on several occasions to correct this apparent product defect. Trying to get someone on the telephone has been challenging and extremely time consuming.At this point, we have not received a favorable response. It appears that the product (see attached picture) is defective and poorly designed but Samsung is not responding to our requests for assistance. We remain hopeful that Samsung will agree to correct this apparent design flaw and show us that they are willing to stand behind their highly taunted refrigerator.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

I hope you all do not consider purchasing Samsung products. We purchased a dishwasher, refrigerator, and microwave in August 2015 from Home Depot. Recently the shelves in our freezer Model # RS25J500DSR/AA are falling from the guides. The shelves are not overloaded. Called Samsung... No help, said it was out of warranty. Asked me to call parts dept. I did and received the SAME SHELF!!! How in this world can I be the only one with a defective freezer shelf??? PURCHASE ANOTHER BRAND...

Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a grinding noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... Thats a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a simmer but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on how-to replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TVs are not very good either.

Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.

Bought a Samsung refrigerator and the lifetime on it was less than 2 years. The fridge got so hot on sides and on the top that you could probably cook on it. The inside was hot and the freezer was just chilly. I tried to call service and was not able to get any help. I had a service tech come out, was charged for the service, and they could not fix it. What a piece of **. They should recall all the Samsung fridges.

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up. Eighteen months later, the motor gearing that turns the turntables spindle got loose. I glued it back on. Today it showed a different code: child lock on, child lock off. I looked in the manual for the unlock code. Press and hold the start button for 3 seconds. Dumb! This is the most used button and the first one to fail. I removed the control panel again and attempted to remove the membrane switches. They are glued into the panel and are not replaceable or available from the parts department. I have to purchase the whole faceplate for the above mentioned cost of $76. Of course, I have no assurances that the defective part has been redesigned, so I am not going to spend additional money purchasing a new defective panel. What else is going to break in this horrible microwave? The variety of the failures confirmed my suspicions of horrible design and built, probably rushed to the market to make more money. The saddest part of all this is that I replaced my 18-year old microwave simply because the front plastic case parts had broken or become to worn out to look clean. I should have kept it and never purchased this Samsung. I will never buy any Samsung products ever again. I wish I could get my money back to purchase a decent microwave.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?

We bought a side by side Samsung Fridge and Freezer. Within the first year the motherboard broke and Samsung came to fix it with no charge. 3 years later out of warranty the fridge broke again. It took one of their technicians 3 weeks to come out due to them giving bad service. They more worried about the R570.00 call out fee rather than providing excellent service. After 3 weeks technician came and said there was a leakage, rusted pipe and it needed gas. Come on Samsung. After 3 years a fridge cannot need gas. I had a Fridge side by side Fridgemaster for 15 years and it never needed gas. Its abnormal and I know it is a faulty fridge.I told one of Samsung people yesterday I am a very unhappy customer and is only paying because I have to get it fixed. It costed me buying a bar fridge as Samsungs waiting period is pathetic. I was quoted R450.00. I have a call recording and emails sent to them. I intended buying a Samsung washing machine but NO SAMSUNG PRODUCTS ever. I am telling the world out there dont ever opt for a Samsung Fridge. They sell faulty products and would not replace it. My fridge still looks brand new as we working and only uses it at night and over weekends but I made a big mistake as the product is not cheap over 10,000.00. I am still waiting on them now to call me to say when the pipes will be fixed and the gas. Suppose to come Saturday but I will wait and see if I receive a phone call today.

We bought this top of the line electric slide-in glass top range and the oven never worked properly from the start. Difficulty turning the oven on. Once turned on, it does not maintain the temperature. Also the bottom element doesnt work, so some recipes dont get browned on the bottom. Those recipes I have stopped making. We have had 9 service calls and they are not able to fix the problem. The stove looks great, unfortunately I have ruined many meals using this oven. (We have a Samsung fridge in Arizona and we have had 3 service calls and they cant fix the ice-maker.) I will not buy another appliance from Samsung!!

I have had my Samsung stove in my house for 9 weeks and have had two different service requests during that time. After a month the entire top stopped working. No burners. It was repaired and I was thankful. 7 weeks into the use of my stove, I turned on the oven and after 5 or so minutes smoke started billowing from it and a terrible burning smell filled the air. There was nothing in my oven at the time and the smoke was actually coming from the back. With the assistance of my husband I pulled the stove away from the wall to see flames pouring out the back of my stove. We got it unplugged and the flames out. Had I not been in the room at the time, my kitchen would have gone up in flames.It has been two weeks since that incident and I still do not have stove. Samsung came across as caring at the beginning and sent a service technician, but they will not respond to me anymore. The service technician recommended a replacement of my stove but Samsung issued a repair order. Samsung connected me to someone in management via email, but they won’t acknowledge my concerns or even respond to my emails. It is an absolutely terrible product, and terrible customer service. This was my first and last Samsung appliance purchase. Do not buy this stove.

Purchased this microwave in 10/16. It broke by Christmas, they repaired it in June. Broke again and they repaired it in March 2018. It’s broke again, they refuse to repair it. Last Samsung product in my home ever. Do not buy Samsung. I called and had to call back because they are celebrating Christmas in the call center with yelling and partying so loud I can’t hear, and they can’t hear me. Unprofessional and inept.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

I purchased a Samsung fridge/freezer from currys store wednesbury, Birmingham on the 2/7/2011, it was delivered on the 9/7/2011 the freezer door has a hole in it there is a crack in the door and the plastic is bubbled I have phone the customer services three times regarding this matter the 3rd person i spoke to Richard Coyne stated that there was no record of my telephone calls on the 23/7/2011 or the 24/7/2011, he claimed that someone will contact me within 24hrs that was on the 25/7/2011 and i am still waiting the service is appauling, as within my rights i want a replacement or a full refund asap

I purchased and installed this Samsung SMH9187st Over-the-Range Microwave Oven in May 2010. It operated with no problems until May of 2014 when, after a short period of use, the oven would lose all power - as if the plug had been pulled. Power would restore itself after several minutes, or sometimes several hours. This continued intermittently for a couple of weeks until I had a chance to investigate further.I disassembled the microwave. (Plastic parts in this oven are very thin and cheaply made. Although I was going slowly and carefully, I cracked the top grill in several places when removing it and had to glue it back together.) With the control panel removed, I observed two thermal cut-off switches on the bottom of the unit. One of them had what appeared to be burn marks on the plastic wire insulator. I started the microwave (with the control panel moved to the side but still connected) and noted that shortly after the timer finished and the oven shut down normally, a small spark occurred at the location of the burned insulator, and all power to the oven was lost. Additional sparks were seen at 10 to 30 second intervals until I unplugged the unit. Upon disconnecting the wire where the spark was occurring I noticed that it had been improperly installed. The metal connector at the end of the wire (inside of the plastic insulator) had not been clipped onto the metal lug of the thermal cut-off switch. Instead, it had been wedged between the wire connector and the plastic insulator, resulting in a poor electrical connection, arcing and overheating. I reattached the wire connector to the metal lug of the thermal switch, firmly pushing it into place so it was attached just like the other wire connection on the switch (see attached picture). That seemed to fix the problem. The bad connection must have occurred at the factory since the oven had never been repaired or disassembled since I originally purchased and installed it. After four years the plastic insulator deformed and melted enough so that the already weak electrical connection overheated enough to trip the thermal cut-off.I checked other connectors in the oven and found a couple of others with the same problem, so I fixed those as well. So, here it is two years later and the microwave has stopped working again. I opened it up and quickly saw that yet another wire has completely burned through and is hanging loose. Its going in the trash. I cant risk having this appliance burn down my house.

Samsung microwave (SMH8165W), manufactured in July 2010, SE code - After a little over a years use, this microwave no longer works. SE code just started beeping and flashing on the display without even being used. Unplugged and re-plugged, this did not correct the problem. This was purchased new and professionally installed. I will never buy another Samsung microwave.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

We bought our 4-door Samsung refrigerator model # RF428 from Sears in Feb 2013. Feb 2014, it started leaking water. It was so bad that we had to have towels around the fridge and change them a couple times a day. Scheduled the repair service, however, the repairman couldnt figure out what the problem was. They called Samsung and they have a problem with these models with the water filter housing unit. He ordered the part and scheduled another service call to install the part a week later. In the meantime, my floor is completely ruined from all the water leakage. It will have to be torn up and completely redone.

Purchase Date 3/17/16. The Ice Maker (RF23HC) started freezing over about 1 year after we purchased. We started using a blow dryer to melt the huge chunks of ice. Now the entire back panel of the refrigerator freezes over and water pools in the bins. Clearly Samsung has known about this issue for years but still continues to sell the faulty refrigerators. There should be a recall on the refrigerator and full replacements supplied.

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

Ice continually forms around the cooling fan which results in the fan hitting the ice making a loud noise and then the fan freezing up completely. I have had to replace the fan twice and remove the fan access door and de-ice the fan four times. There are videos on YouTube that show how to fix this issue due to the number of times this happens with this happens. Neighbor has the same refrigerator and has the exact same problem. Has all the bells and whistles and looks nice, only problem is the cooling function, the entire purpose for a refrigerator, works intermittently.

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

I called a Samsung-authorized repair company to fix the ice maker in my 4-door refrigerator/freezer. The ice maker kept icing over and stopping. The technician was familiar with the problem because Samsung had sent out a service notice to the effect that this ice maker was defective in many of this model refrigerator. Although this is a known defect, Samsung does not support its product if the problem becomes evident after the 1-year warranty has expired. My refrigerator is 2 years old. I have to pay $450 in parts and labor to replace the part. When I called, Samsung refused to pay even for the parts because it is not their policy to do so. Thats the last time Ill buy a Samsung appliance.

Purchased early 2010, in the first years had to call for service two times. So when close to time when 1 year warranty would be expiring, got a phone call wanting to know if I would like the extended warranty. Usually dont purchase, however with 2 problems early on figured I should. Purchased 2-yr. extended warranty and so glad I did because within that period had two problems per year. When that warranty period was getting close to expiring, I didnt get a phone call or email to get another extended warranty. So I called to purchase another. But guess what, our refrigerator wasnt eligible? Wouldt tell me or my husband why not? But pretty much figured it out that they knew we had a lemon and didnt want to offer us a warranty anymore. However, between my husband and myself calling and talking to multiple people, we finally got the right person and she authorized us purchasing a second extended warranty but of course this 2-year warranty was almost double than the previous 2-year warranty purchased. But it was so worth it because we have already had one service call during this period. Wish we would have qualified for a new fridge, but the problems werent the same within the time frame required to get a new one from Samsung. Moral of story - if you have a problem within 3 to 6 months of purchase, you are probably in for more issues. Keep good records. You might qualify for new one from Samsung. So to recap... Purchased in 2010 and have had 8 service calls, 2 extended warranties. Will not purchase another extended warranty and if it has an issue again after current extended warranty expires, we will most definitely chuck it.

We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

I just purchased all new Samsung kitchen appliances. The dishwasher was broken. It ran, but would not turn off even when I opened the door. I had to turn off circuit breaker. Called Lowes, and they replaced with a new one. They were great about it as I said I did not intend on having to pay my contractor a second time to install it, they completed the installation. Now it runs, but does not dry dishes. I purchased the rinse agent as I was advised, used it, still does not dry dishes. Today I used the sanitize option which was suggested in manual to get dishes dry...still not dry. I also have a very bad smell coming from dishwasher when there are no dirty dishes in it. It smells like garbage. So today I called Lowes and spoke to my salesman. I am NOT going to re-purchase a Samsung. He is going to have his department manager call me tomorrow. Again, I dont want to pay installation, but either way I am so disappointed. So far I am happy with refrigerator, stove, and microwave, but have only had them two weeks.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

My dad, my brother, my father-in-law, and my brother-in-law told me not to go with Samsung, but I didnt listen. Now, Im paying the price. In less than 8mo Ive had 5 technician visits to attempt to fix my dishwasher. After 5 visits I finally got frustrated, and decided to call samsung to see if they would replace my dishwasher since its obviously defective. In short, their answer was no! First time the dishwasher broke was about 4mo after I purchased it. It would stop mid cycle with an error code which meant that it got too hot. That took 2 visits and as many weeks to repair.At the 7mo mark (July 1st), it stopped washing the dishes in the bottom rack properly. I contacted Samsung July 3rd. It’s July 24th and the dishwasher is still not repaired. Technician came out and said that he had to replace two parts, the bottom spray rail and the control panel. He had to order them. That was visit #3. Visit #4 was when he came to replace the parts. After a couple of hours of work the dishwasher was still not repaired. He said that there was another part broken, the motor that moves the rail. He’s suppose to come back Wednesday, July 29th. In the past 8mo, according to my count, 4 different parts have broken on Samsung’s “top of the line” dishwasher. I hope my review keeps someone from making the same mistake I made. moral of the story: listen to advice...do not buy samsung appliances. Theyre inferior quality. They look nice on the outside, but theyre garbage on the inside.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

Am happy to be accurate and fair but why isnt same required of company? I owe it to everyone to advise that the Samsung refrigerator is a very poor investment. This refrigerator purchase was part of my kitchen remodel and after just 7 months it has flooded my kitchen floor. Their response when called for service - we can be there in a week. So think twice try any other brand - I have a Kenmore in my barn purchased new 15 years ago that still works and always has - not pretty or stylish but functions.Great difficulty discussing with tel reps due to poor language skills, fairness by a company that was paid on the spot for a product only in use 7 months that does not work as intended is not waiting a 4 days for service. If I had not paid immediately, it would have never been delivered or it would have been removed from my home immediately or I would have received a court action - most likely immediately. Whats fair about that? Whats fair about a refrigerator costing $3000.00 that breaks in 7 months? Whats honest about a refrigerator that makes the promise of quality, etc., that breaks in 7 months?

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

I bought a $3500 Samsung refrigerator with Easy connect only to find out that it will not connect to an iPhone! This would be bad enough except that I spent 2 1/2 hours with Technical Support on the phone and then they insisted that they would send someone to my house to fix it. I had to take a complete day off work just to wait for them to show up. Text stated fridge could not connect.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

Samsung dishwasher DMT800 RHB - We bought this dishwasher less than six months ago. Nothing but trouble. After four months, the pump went out. The pump replacement part was out of stock. It took two weeks to get repaired. The repairman fixed it, but it is much louder now than it was before. The repair was completed last week. Now it is not cleaning dishes - they go in dirty and come out dirty. When you call for service, they keep you on hold for fifteen minutes. Stay away from Samsung.

I bought Samsung microwave model SMH9187ST in March 2011 and just got the SE/5E code. After reading hundreds of similar complaints, I contacted Samsung. They are sending a service repair company to replace the control panel free of charge even though it is out of warranty. I was told that this was considered an epidemic type of issue that Samsung is aware of. If after the replacement of the control panel I am still receiving the error message, then the control box will need to be replaced at my expense. I just wanted to share with anyone who is just now getting this error code that Samsung will work with you on some level. Better than nothing, I guess.

Awful, the ice maker freezes all the time, it leaks everywhere. We all know they’re under a judicial battle over all these defects but incredibly Samsung doesn’t care or offer to fix refrigerators. Never again. Run away like it was the plague.

Dishwasher door leaks. Repaired 5 times over the last 16 months, still leaks. 2 sets of kitchen cabinetry ruined. Samsung still refuse to replace the machine or to refund my money. Do Not buy one of these, it is the most expensive dishwasher I have purchased and by far the worst. Pity the rating here doesnt allow me to award NO STARS!!!

I purchased my Samsung French Door refrigerator from Home Depot in 2018. In less than two years the ice maker broke requiring out of warranty service. The door bin cover snapped off. The freezer slide out wheel snapped off. And now the freezer is not freezing food. This is a $3000+ refrigerator and is total junk. Stay away from Samsung major appliances.

Purchased NE58F9500S 05/20/2015. One month ago I smelled smoke and then felt a lot of heat from the panel and oven. Which were turned off at the time. Now only 2 burners work and we turn the breaker off when not in use, while we wait for our GE stove to be delivered in mid October. I will never buy another appliance from Samsung.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

I would never purchase another Samsung product. From the refrigerator to my cell phones everyone has had some type of problem that I would attribute to design flaws.

Was beginning to think this was a pretty good refrigerator, side by side model RS263TDWP. My previous refrigerator lasted at least 12 years, was also purchased at Sears, and was a Kenmore side-by-side. My husband is an A/C Tech...he was able to figure out almost immediately that behind the panel on the refrigeration side (freezer was working perfectly throughout all this) that the evaporative fan motor had gone out. After only two years!! These units should be working without problems for at least 8 to 10 years, even in the modern days of refrigerators being built with a computer brain to run them. We bought the part, he had it in within 5 minutes (which I know is lucky for me, but most people have to pay hundreds of dollars for parts and repair, not to mention the wait time for them to actually get there). But I must mention, when he was looking on Youtube for videos to guide the repair, there were many complaints of this same thing (on the internet) happening to other Samsung refrigerators. This is a middle of the line refrigerator, not a cheap one, and I was under the impression if you pay $1,600 for a fridge that it might actually last longer than two years! Very disappointed...would NOT recommend any Samsung refrigerators, because though they are beautiful to look at, you will more than likely be sorry (if you must have one, I would recommend the extended warranty!).

We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable countertop ice maker. Im not sure whats going on with it, but whenever we call for service, were told we have to defrost it before theyll come. How does that show them the issue? The ice and water spills outside the ice bucket and then freezes together. Every few days, it stops making ice. Thats because its clogged with ice and cant work any longer. I have to take a hair dryer to it to defrost all the stuck frozen water and ice cubes. Today I did it, and I noticed there is a ton of mold under the lip of the mouth where the water and ice comes out to the dispenser. Gross. There is no way to get to the mold. Also, ice gets stuck in the dispenser and melts, so it leaks onto the dispenser on the door. I wish I would have taken a picture of the clumped frozen water before I posted this. Piece of garbage. Do not buy!

We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170). Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months). There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.