I purchased a Samsung refrigerator in 2013 RS265TDRS. Immediately the ice maker had issues, and I have to continue to defrost the ice maker monthly and the dispenser gets clogged. It was embedded in the door, now I see they have abandoned that approach. My bigger issue is that this year the refrigerator stopped working and wouldnt cool. The temperature gauge showed 38 degrees but it was warm and all food spoiled. Had to pay a repairman to come out and tell us this is a common problem with Samsung refrigerators and they need to be defrosted constantly, especially in humid areas and not to use the energy saving setting. He basically indicated the auto defrost is no longer working and it would be cheaper to buy a new fridge than to fix this one. Even though Samsung shows 10 year warranty on the compressor, what good is that if you cant use the fridge after only 6 years and after talking to Samsung they only cover their product for 1 year. Lowes had a 3 year extended warranty. Repairman said he has better experiences with other brands.

3 out of 4 were damaged then replaced by Lowes. Then one year later just out of warranty, the dishwasher is not turning off. It just continues to run and try to drain. Dishes were never clean and they never dry! Refrigerator is leaking too! It is very hard to change filter and finally got someone to do it and now it leaks and it went into freezer and froze!!! What a mess!!! Then I called three appliance people who will not service Samsung anymore because it takes too long to get parts and then part are sometimes not the right ones... Grrrrrrr. What a huge waste of money. Microwave fogs up too when i have something on the stove.

We replace our outdated refrigerator with a Samsung french door type unit. Almost immediately we noticed a strong, very strong odor when opening the door for use. Over time the odor was stronger. I had a technician out and we pulled the unit apart, every part was cleaned and sanitized. Even before we returned the food to the unit it began to smell again!!

Samsung Refrigerator Wont Defrost RSG257AARS - Bought Samsung 12/12 at Best Buy on payment plan. From the beginning I dealt with Best Buy, trying to get help. The back of the freezer and all the way down, the ice maker has ice on it. The ice maker does not produce much ice. It makes a lot of noise.

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

My microwave caught on fire and I know its out of warranty. Do not expect a new replacement but at least a refund. This could have caught my home on fire. After back and forth with Samsung and a dealer they sent out to say it is not repairable they will do nothing. I sent them pictures of the damage and they still give me the run around. I do not think every appliance that runs out of warranty needs to be replaced and thats what they make me feel like. My ticket # is **.

After legal threats, involving the BBB and state Consumer Affairs agency, Home Depot refunded the cost of the stove, taxes, and the extended warranty, and they told us we could keep the stove (what would we want with a fire hazard).

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

After purchasing all new matching appliances refrigerator, stove, microwave and dishwasher 2 yrs ago, the Refrigerator stopped making ice after a couple months of owning. Plus its the noisiest refrigerator, ever. Service rep. came in and defrosted it, and it began making ice again. Ice is always soft and water drips inside the lower compartment. Several calls for service rep, with same repair results, defrost. The week the warranty expired, same issue. Called manufacturer. Asked if there was a recall on the refrigerator. They said no. Unbelievable, poor engineering, there should have been.They offered a free repair service, with replacement of ice maker. Well completed job. Ice is a bit more solid, but ice maker still froze up within three months of replacement, sad. I will never buy another Samsung product. Very poor customer service too. Sold all appliances for a loss. Bought all new GE Appliances. Still Made In USA. Better warranty. They look and work great.

Since I bought this refrigerator the ice-maker jams and stop making ice. I have to manually pull the ice tray and wait for the ice to melt, put the ice tray back and hope that it will work. This happens every to 3 weeks. While it was under guarantee they will fix it. Currently I have no guarantee and it will be too expensive to have it repair by some else.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

Bought this fridge in Feb 2015, I think it was just under a year and noticed a noise in the fridge like a grinding rattling, at the same time the ice machine stopped giving ice. A month later I started noticing the door fridge temp looked normal but the inside was much warmer and we kept blaming our grocery store for the spoiled milk we were going through. I then noticed the rear wall had ice building up through the holes, I decided to unplug it to defrost overnight and load everything into coolers. The noise went away and when I finally got the icebox to pull out I found the interior to be iced right solid. I chipped away the ice and again left it to defrost completely. This lasted for about 3 months and it all started again. I started doing research and to my shock realized these fridges were lemons and the company didnt stand behind their product and in fact in the U.S. there was a Class Action Suit. Last week I finally called Samsung Electronics Canada and told them of the issues and of the Service Bulletin ASC20170602002 for the icebox. They told me I was out of warranty and would cover only the parts, I flat out refused and insisted labor be included. I do feel confident even if this repair was covered by them that the repair would only come back as these fridges look nice on the outside but are of poor design. I have made a complaint to BBB as well as I will be pursuing all other avenues to make these issues public, I cant believe this company hasnt been exposed yet with how they treat their customers.

We purchased a Samsung RF197ACBP French Door Refrigerator from Best Buy in August 2013 after considerable research. We bought it because it was one of the rare 19 models that would fit into our cabinet-depth space, and because of what seemed like a good general reputation. Wish wed checked here! The door handles of this black refrigerator have had paint scratching off since the beginning. Best Buy replaced them the first week, but theyve continued to scratch and ding. A week ago, we couldnt open the left vegetable drawer. Discovered it had become stuck in place by a half-inch of solid, clear ice underneath. After eliminating all other possible sources of leakage (and note, we did not install the ice maker, so theres no water being piped to the refrigerator), we discovered a vent hole on the back panel that appears to be dripping small amounts of water. Now weve read how common a problem this is, and of course our fridge is out of warranty, and we are left to deal with it. This is corporate fraud of the most disgusting kind. To think that this expensive, ill-designed piece of junk replaced a 40-year-old Amana that never once failed us makes me despair of American and global business. Well try the self-help options - and maybe a local repair call - but I wont pay a dime for Samsung or Best Buy service.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

We bought a Samsung French door, freezer on the bottom refrigerator end of December 2013. The refrigerator is so loud and noisy that it interferes with the television. In this day of modern technology this Samsung refrigerator is louder than any I have ever had in the past. It hums and buzzes and the other night it made loud clunking type noises. I thought someone broke into the house. I seriously did. We have contacted Samsung 3 different times and they refuse to come out. They keep referring back to where we purchased the refrigerator and Midway Appliance Company in Victorville, CA keeps referring us back to Samsung. We are senior citizens and the fridge costs quite a bit of money. We are at a loss. There is definitely something wrong with this refrigerator. Something is faulty with the way it was manufactured. GE Capital where we have it financed has agreed to do a dispute for us with Midway Appliance where we bought it. They will not help us either. I am just waiting for a response from them, which will be in about a month or so. I hope it is favorable. I dont think its right when companies take advantage of senior citizens.

Long going problem with the refrigerator building ice and the drain system clogged. I wrote a complain back in September 2014. Every two weeks I have to melt the ice with my wifes Blower and drain hot water to the draining system. I cant do this any longer Im sick of it. I didnt buy a New refrigerator to be a SLAVE of it. It was supposed to service me. Not the other way around. My question to Consumer Affairs is why hasnt the U.S. Government taken action against Samsung? Many other complaints as the same as mine.

Wish I could use all the slangs in here to define how Samsung AC/Service Center people work. Main thing to understand: NEVER EVER buy a Samsung AC. Go for LG instead. I have all good reviews about LG from few of my friends. Samsung is all interested in selling the product. They are not concerned if the customers are facing issues with the unit nor concerned to consider feedback and work on the same. I started noticing a bad odor from the indoor unit within two days of installation (and let me tell you that I hardly use it in the night for an hour at the max). I called up customer care, registered a complaint. Well, the person assigned Mr. ** was very rude and has soo much of attitude that he does not want to listen to what you want to say and disconnects.Next day when I again call him, he says he will attend. He comes, just sprays the perfume and leaves. I myself had done that many a times before he could visit to bare the smell. This is not called as a service. But the bad odor exists. I know that bad odor can be for two reasons, if some dead insects in the drain pipe or if there is a lot of dust collected within the filters. This cannot happen within two days and I am sure about that and as I mentioned, I havent even used it that much. I registered a complaint again through email. I get a con call arranged. The service manager Mr. ** says he will get the indoor unit replaced. I asked him to service it first and then if the issue persists, then to replace. He acted off to be a very good human being on call and provided a contact number to directly contact him for issues.There was another technician arranged to look into this and he did clean the filters, drain pipe and all. But the same day, in the night, the smell was back. So I tried contacting Mr. **, and he does not pick up the call. Once he picked up and promised to give a callback but I did not receive any. Then after trying numerous times, he picks up after a day and he transfers the call to someone and when asked about the replacement as promised, he is all rude like Mr. ** and says will send a technician. I was explaining him the scenario and he is not bothered to listen and he laughs over when asked about replacement and disconnects the call. Let me tell you, the technicians who come for installation, issues, they are all inexperienced, irresponsible. They dont know how to explain anything. They hardly look like 17 years old. I am not saying all are inexperienced, but yes, people who did come to my place were.Samsung is the worst product ever. DO NOT BUY. Their service sucks. Such an harassment for a customer. Service people are inexperienced and irresponsible. I am going to write everywhere I possibly can. I just wish and pray your business stops in the AC world. You guys should consider recruiting experienced people, or at least give a proper training and should learn how to talk to a customer. ** unit and service. Model number: AR12KC3HATPNNA.

OK so we have a really nice over the range Samsung microwave that decides that its going to turn on by itself. The microwave got so hot that the glass plate inside broke when my husband opened the microwave door. The glass almost hit him in the face when it broke. He immediately unplugged it. However Samsung believes that because the warranty is up they are not responsible to replace or repair the damage. We will see about that!!!

Wow, after reading all these reviews, I wish I would have done research before making such an important and costly purchase. We bought a Samsung Refrigerator on June 2011. Three years later it stopped cooling. Had a Sears repairman come in and replaced two panels ($250 and $175) plus $100 labor. Got it working again. Six months later, the exact thing happened. This time Im not spending any money to repair it. So upset and disappointed. I expected their refrigerators be as good quality as their TVs. Samsung should take responsibility for their products! How is it that they get away with it?!?! No more Samsung for me, ever!

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

Ive had the Samsung Chef Collection WaterWall Dishwasher for less than 1 year. When the new appliance suite (range, fridge, microwave, & dishwasher) were to be installed, the dishwasher did not work on day 1. They said it was electrical & ordered a new one. A few weeks later the new one was put in. I swear to God you need to wash the dishes before you put them in to be washed. I found out later that there is no heater in the unit to keep the water to temperature. The repair man told me to run the hot water in my sink before turning on the dishwasher, that may help. SERIOUSLY? My $1,600 dishwasher needs the sink water to run? Now Im 10 months in, loaded the dishwasher & nothing. No power again. Fuse is fine. Waiting for repair man to show.

I purchased this microwave (M/W) Microwave Model SMH9187ST/XAA a little over three years ago. First, after a few months of use the turntable stopped working. I could fix it myself with not much expense. Thanks to Youtube. Then after a few months the handle broke. By this time the M/W was over one year old. So, I called the customer service. Since it was already a few weeks over one year, they refused to take care of it. I then fixed it myself. The next was the Touch Panel which stopped working. I called Samsung Tech support who again refused to take care of the problem. So, I purchased the Touch Panel and fixed it again.Now the inside light stays on 24/7 and fan comes on the moment door is closed. Only way to stop it from running is unplug every time I am done using the M/W. Again, I called Samsung. As at least some of you have experienced, it takes minimum 30 minutes for someone to pick up your phone. Again, they refused to take care of the problem and said a service tech would call me to set up an appointment at my cost. Since then I called over 7 times in the past two weeks (I kept a log), nobody called back.Finally after a testy conversation, I asked them to give me their service techs number and I called them myself to set up an appointment. Now waiting for the service tech to show up and give me the dreaded figure for repair or pay the service charge. Will NEVER buy Samsung appliance again. BTW: My Stainless Steel Fridge which I bought at the same time also started giving problems after a year, no solutions from Samsung on that too.

I have been reading a lot of bad reviews about Samsung, I wish I read about them before we purchased a 4 pack kitchen set. The fridge was a disaster, the ice maker continually broke down. The only saving grace for us was we bought the extended warranty. The repair company had to come so many times they finally gave up and paid for us to get a new refrigerator. Oh I forgot to say today our microwave died. Samsung STINKS, dont waste your time or money. You will regret it.

Purchased bottom freezer refrigerator model RF260BEA and 15 months later the freezer stopped working. The service dept set an appt. for me 10 days later. Since it is 3 months out of warranty they will charge $95. When I asked who would be responsible for the $500 of food that will be spoiled in 10 days, they said it was my problem! I have owned 5 refrigerators and never had any problems with them in over 15 years! Tried to complain directly to the company thru computer but no type of communications was available. Very disappointed with the quality of their product and will never buy a Samsung product again. Their service contacts were not at all interested in my problem and their factory service dept response time is not available in a timely manner!

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

We have a fancy expensive lemon!! Buyer beware. DO NOT BUY!! The bottom freezer doesnt work and continues to leak despite numerous repairs done by Samsung. The side of refrigerator is bulging causing it to get stuck in between my kitchen cabinets. I called the fire department because I was scared of the leak and how hot the back of the refrigerator got. Sears repair has been to my home more than 4 times with no answers. They just replace parts and it still does not work. My next stop is the media if I dont get answer from Samsung.

We paid top dollar for a Samsung dishwasher. I could not understand why it did not clean as well as my one that I got rid of that was over 15 years. It is old. I finally figured it out. You have to clean the dishes first before you put them in the dishwasher, new concept for a dishwasher. If you just scrape them off, in about a year you will have to replace the CASE Brake Assembly because particles get into it and you cant clean it out, as you once could in the older ones. The part is at least $80.00 not including labor. I have always heard you get what you paid for, not so with this, It is junk. Dont waste your money.

Samsung French Door refrigerator is junk. Model FR 28HFEDBSR/AA with ice and water through the door, as soon as the warranty expired, the ice maker stopped working. It would freeze up, stop making cubes. We replaced the expensive water filter every 3 months instead of 6, but melting ice/water would constantly drip from the water dispenser, creating a puddle outside the door. My husband repeatedly takes the ice maker apart, defrosts, cleans, and reinserts it. After 24 hours it makes a few small cubes, works for a week, then freezes up again. Biggest waste of a lot of money ever!!!

Updated on 12/25/2019: So the second tech came at a cost of 130.00 to confirm the fridge was not working due to a broken compressor. Waited another week for the official Samsung repairmen with the new compressor. Its up and running again. Three weeks without a fridge as they dragged their feet to R&R a compressor. Not good. Will not buy Samsung again nor recommend it to you.Original Review: Only after the first yr did I hook up the ice maker/ water dispenser. Kitchen remodel was on hold. But immediately it failed by continually icing up. The paint started to blister from rust around the bottom of the cut out. Out of warranty and out of mind by customer support. The handle of the freezer door broke within the first yr and I will give them credit for replacing the door face to repair that. Although it took 7 days to get tech support in Phx AZ. Now at 3 yrs I’m waiting for tech support for a closed unit fix (compressor). Waited 4 days for 1st tech to report that he was unauthorized to fix problem. That appointment was paid in full by Samsung Thank you. Now I’m waiting for another authorized tech company to diagnose the problem (2nd opinion?). That will cost ME $120. Up front. Not included in the compressor warranty.So this tech company is not satisfied with the profit made from Samsung exclusive authorization (the customer) but insists on also touching the owner. Just read online of a class action suit pertaining to ice maker. One week out for that appointment so will update this review then. On another note be aware that cleaning the inside of these appliances is next to impossible (see You Tube by others).

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesnt work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen wont work on Samsung appliances and say they cant even get parts. Also the interior design isnt very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

We have had two awful experiences with Samsung. We bought our first Samsung French door fridge in 2016 and sometime while it was still under warranty I noticed the bottom of the left door was not sealing when it shut. Samsung didnt have any authorized service technicians in our area so they couldnt fix it. They told us we had to literally cut the cord and send them a picture of it so that we wouldnt be able to sell it or give it to someone else to keep using it. I told them I couldnt cut the cord as its the only fridge we have and we gotta store food somewhere. They finally gave in and paid us the value of the fridge. Which we then took and per the agreement with Samsung, we had to buy another Samsung fridge, went to an authorized Samsung dealer that said he serves our area and bought a different model: RF28JBEDBSG/AA/08. It worked great for a year or so until the warranty ran out and thats when we started having issues with the ice maker. It completely froze over, started leaking water out the hole when we tried getting ice and just completely stopped making ice. We called the dealer we had bought it from, they sent out their technicians to repair it and they like just some kids off the street who didnt have any training on such repairs. They took apart the ice maker and used a hair dryer to melt the iced over ice auger motor and ice maker assembly. While they were in the process of melting the ice inside the ice maker cabinet they heated it up too much, buckling the inside of the cabinet and melting a plastic tab up top at the back end of where the ice maker sits when its installed. So now the ice maker doesnt fit correctly. The technicians said they caulked the inside of the cabinet all the way around to seal it, but I could still see light coming through all along the left side. Couldnt really feel or see any caulk along the edge anywhere. They charged around $100 for this #repair! This only lasted for about 3-4 weeks and then started freezing up again. I called them again and they said theyd order us a replacement auger motor and ice maker for around $211. I brought it home and took apart my ice maker to replace it with the new parts they had just sold me. After all that hassle of taking it apart I find that they gave me the wrong ice maker! It was completely wrong. Way too short. I took it back and they gave me the right model ice maker. I then took apart my ice maker a second time and was able to replace it. This again only worked for a few weeks and then also started freezing over and doing what the original ice maker had done. Ever since Ive had to shut off the fridge, take the ice maker apart and thaw the whole ice maker and auger about every month and a half or two months. Ive contacted Samsung multiple times and they only tell me that its out of warranty, try to send out the same Samsung authorized shops technicians to #repair it (which I refuse to let this shop ever touch my appliances again since they screwed me over every time Ive dealt with them) or they give me a phone number to call Samsung to order parts to fix the ice maker. I am not spending any more of my own money on this piece of garbage and will never buy another Samsung refrigerator.

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. Its my problem.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

Just purchased a 2,500.00 dollar side by side refrigerator with an unconditional 5 year labor and material warranty and IT DOES NOT WORK. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. After much back and forth with the person from Samsung I was able to have them get an authorized service company to call within 48 hrs just for scheduling not repairing! They did call about 24 hrs later and requested a copy of my sales order be emailed before they would even schedule service and I was told they would call right back after receiving the sales order.I sent several more emails asking for a reply. They received the documents with no response. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. So now for 5 days we are without a refrigerator!!! And no service scheduled for repairs. STAY AS FAR AWAY AS YOU CAN UNLESS YOU WANT IGNORED FROM SAMSUNG. Worst customer service I have ever experienced by far.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didnt work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case. My question is the following, how can you introduce a new technology in the US market without prior testing it? Why do you want me to pay $4,000 for a technology that doesnt work? Your credibility is at stake as well as your after sales service. Your supervisor didnt even deign to call us back despite our several calls. If this the way you are treating your new customers? I have always bought LG product & I wanted to shift to Samsung! I do regret my choice & I miss deeply the courteous & most efficient after sales service of LG. In short if I have no echo back from you within a week time, I will return your fridge back to Best Buy.

We purchased a Samsung french door bottom freezer refrigerator model RF197ACWP on May 27, 2014. The ice maker worked great for first TEN days, then quit. Called Samsung, they told us to try the reset button. We did, waited 24 hrs, no ice. Called back, they said they will have a repairman call. Still waiting for the call (in all fairness it has only been 24 hours). Looked at reviews for this model, found that the general consensus is that it is a design flaw that cannot be fixed. Best Buy will allow me to exchange it within 15 days. I am on day 14, so am going to exchange it for a Whirlpool and hope I have better luck. At least Whirlpool parts should be easier to get if there is a problem, since it is an American product.

I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

Defective design. Food lodges in seals and dishes have food particles on them.

I am very disappointed with my new Samsung DW80M9 series dishwasher. It was billed as being a better cleaning product because the spray arm goes back and forth rather than in a circular motion like traditional dishwashers. I actually rinse my dishes before putting them in the dishwasher, but I have to scrub them to get every speck off before using this very expensive dishwasher. The one factor in its favor is that it is very quiet. I hope Samsung’s engineers will work on this very disappointing dishwasher.

Our household consists of two adults. In August 2015, we purchased a Samsung dishwasher Model DW80J7550US for approximately $820 from the local Home Depot. It worked OK for six months, then would stop running toward the end of the cycle and display Error Code 3C: Pump Operation Check. At this point in the cycle, the water would stop draining out of the machine and just sit in the bottom of it. We restarted the machine at least 8 times, after resetting it by turning off the breaker, unplugging, etc. Nothing changed. We contacted Samsung, which sent a Samsung technician out to repair what was thought to be a defective pump. However, when the tech removed the machine from its installation site, the problem was a cracked frame in the front left corner (see attached photo), which put the whole door and sensors out of alignment, causing the error code. He wrote on the service form, Frame damaged. Not repairable. We observed this machine when it was delivered, and there was no damage to the frame. Nor was it damaged during installation. In searching, I believe, on this site, there was at least one other reviewer, who had this same problem. The materials and workmanship of this dishwasher frame are so poor and defective, that after six months of light/normal usage, the vibration of the machine causes the frame to crumble/crack. We contacted Home Depot to request that we be able to return it to the store where we bought it and get full credit to exchange for another dishwasher--non-Samsung. Home Depot says they are trying to get the technician to indicate that the damage was not caused by the consumer, but, rather, is due to faulty materials, so that Samsung will credit HD for the defective machine. The process, from what we can see, is moving very, very slowly. Like others, we were bit by falling for the name Samsung, assuming that the quality of the machine was high. So, after paying over $800 for a dishwasher that functioned only six months, due to poor manufacturing, we may be forced to buy another brand, from another dealer, if HD will not stand behind the quality of the products they sell. If HD does not take the Samsung back and allow us to exchange for a different brand, our confidence in ever purchasing anything again from HD will be totally gone. By the way, in the last year, with extensive remodeling of a new house, we have spent somewhere of $100K at HD. The least they could do, to keep us as a customer, would be to exchange the machine for us. Also, from what I have seen of the Samsung reviews, they should stop selling Samsung dishwashers completely.

Weve owned this fridge since 3/29/10. Weve had nothing but problems with it ever since. Every time theres a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge thats only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it. I told them thats what I was told last June when I called with the freezer issue and at that time, I was given a warranty extension and the repair was made free of charge. This time, after insistence on my end, I was offered again a free repair or a refund prorated of my purchase price. I chose the refund since Ive had enough with the issues with this fridge. I paid $899.99 for the fridge on sale from Sears, it was originally $1299.99. I was offered a prorated refund of $719.99, which reflects a 10% depreciation for each year of ownership. I said, I think Samsung should stand behind their product and give me a full refund of my purchase price since this fridge has been brought with issues for the last 2 years. I was told a prorated refund was my best option. I now am waiting for the refund check to come in the mail and then go shopping for another fridge. I will never ever buy any Samsung products again. Once I have my new fridge in place, I then have to cut the power cord off my fridge and mail that and the serial number sticker from the interior of the fridge back to Samsung. Their refrigerators should not be allowed to be sold any where.

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

We purchased our Samsung Induction range in Jan 2015. Within a couple of weeks we got an error message which made no sense but nothing on the range worked. As this was under the one year warranty I called Samsung. After several days and several calls I was informed there were no Samsung certified repair people within a three-hour radius. I called Calgary and was told by a Samsung certified repairman they get calls from all over the province but will not leave the city. I returned to Sears where I purchased the range. They were willing to replace the range but asked if I would allow them to arrange their service people to come out, which they did. No stove for three weeks as the entire electrical panel had to be replaced. Fortunately at this time I purchased five year extended warranty through Sears.We now have issues with the oven. For no reason, mid cycle/baking the oven puts out an error message (silent) and the range does not work. On one occasion it just stopped working without an error message. Thank goodness I dont have to try to get a repairman... Sears will send out their technician. I have read complaints about cleaning the glass top. I clean with soap and water. Dry it then spray with Weimar cooktop cleaner. It does a great job and my cooktop is still looking good. If you have an induction range and you find a stainless steel pan doesnt work, you likely have one of two problem. Some stainless steel pans have additional metals in them which will cause them not to work and the other is a warped bottom. I deeply regret buying this range and given Samsung phones catching fire and the clothes washer lids blowing off... I will never buy any Samsung products.

I bought a Samsung side by side and its only two years old and the Freon is leaking and Im calling a guy up to come and see if he can fix it because they said they would cover it. We will see. If I knew this I would not buy a Samsung because what you pay for it. Im renting one now. Don’t buy a Samsung.

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here. I then called Samsungs customer service line and got the run-around that it was no longer under warranty and theyd send a tech but it was on me. I then posted on their Facebook page with the issue and was told to call back and ask for the Executive Customer Service team. When I did, I got a little pushback on being put through to them but eventually was. I told the Exec team representative the issue, that they knew about it and that there were over 300 complaints on this website alone. That seemed to get their attention. They sent out a tech last week, he ordered the part and came back today and installed a new control board free of charge. He did say he frequently sees this same issue or the one where people get the dreaded SE message and the microwave panel doesnt work at all. My advice is to be firm and use social media to get their attention. They WILL make it right when pressed to do so. I never would have pursued it further had I not seen other posters say that asking for their Legal Dept. or mentioning the bad reviews got them satisfaction.

We totally remodeled our kitchen and purchased new stainless appliances. The refrigerator is a Samsung. We paid for it in November of 2014; it was delivered in February 2014, installed in March and began being used on a full time basis on May 23rd of 2014. We had problems beginning immediately and still are having problems. The problem is the ice-maker. We have been told by one repair person Americans like too much ice but he replaced the ice maker which continued to make twenty six cubes a day. I went to the Lowe’s store manager who was to do something but failed to (big surprise there). We waited three more weeks and complained again and asked for another service provider at the encouragement of friends. They were busy and took three weeks to arrive. They ordered a new motherboard which was installed four weeks later. For the month of November and December of 2013 we actually had ice! Then it started coming out crushed and no cubes. Out comes another guy who says it is the auger… Called Samsung and asked for it to be replaced - got nowhere. Repair guy is coming tomorrow to install the auger. The bad news our warranty is gone as of February 7th. Talking to Samsung is like talking to a repeating robot. Now I have spoken with several people who have had ice problems with this model from day one. I am hoping between Lowes and Samsung someone is going to do the right things. I have owned six new refrigerators in six homes and never been through anything like this. To find out Samsung is aware of the defect is even more upsetting. My only choice at this point is to buy a new refrigerator and employ someone to drop this one off at the Lowes front door. I am still paying for my very expensive remodel and intend NOT to pay for the refrigerator. Lets hope someone steps up to the plate real soon!

I have a Samsung model rf197acrs refrigerator that has now been repaired five times over 7 months due to freezing fan and coils. It is under extended warranty and Samsung customer service is unwilling to do anything. A and E are the repair company and have not been able to rectify the problem. I understand there was class action suit for a similar problem.

Bought a RF266 on September 17, 2011. Now it doesnt work. The fan started making a loud noise one morning and by that night the refrigerator part had stopped working completely. Called a local repairman to come out and he told us that the freezer motor was freezing up and would stop working also. Told us to unplug the refrigerator and see if it would hopefully reset itself, but not likely. Called Samsung and they gave me the run around that they have never heard of that problem before and I have been reading all afternoon of the same damned thing almost. Even after two months of having it had to get icemaker replaced and it still acts up off and on. Samsung does suck.

I redid my kitchen in 2015, so I needed all new appliances. I loved how the Samsung 4 door French door refrigerator looked and I researched and others seemed to love it...clearly, they didnt wait a year after to review. A year later, it stopped cooling. I had just made a Costco run so both the fridge and freezer were at max capacity. All that food had to be tossed. I called Samsung and they sent someone out a couple days later. It was a fuse that blew out, literally took him 15 minutes to fix. Fast forward to 2017, the fridge makes a loud humming noise like a plane taking off and water drips from the water/ice dispenser...found the problem online. It is a known design flaw. The back freezes up, so that is the humming noise. I look online and everyone says to thaw out the fridge. Ok, I do that and reload all the food...again. A few months later it happens again, however, this time the ice maker is also so frozen that no ice dispenses...oh, and the water STILL leaks out. I research...again, known flaw, but this time its the rubber seal isnt tight enough. So, thaw out the fridge. Again this works for oh...about a month. Then it happens again. I literally just defrosted it again 2 days ago because everything was frozen up. Today it is humming LOUDLY. I will NEVER EVER purchase another appliance from Samsung. There is a class action lawsuit pending concerning these issues, FYI. Unfortunately, I also have a dishwasher and washer/dryer. So far, so good on those appliances. Do NOT purchase a Samsung appliance. Period.

Samsung Model DW80J3020UB - I notice several weeks ago that it wasnt drying properly. Couple of nights ago I was getting ready to go to bed when I noticed the dishwasher was still running in the heavy cycle which we never use. I tried to stop the dishwasher but couldnt, it kept going back to the heavy wash cycle. Then the door latch broke and dishwasher thinks its in the wash cycle with the door open. I didnt want to go to bed with fear of the dishwasher start in the wash cycle and flood the kitchen. I took the door panel off and cut the wires going to the motor and the motor kept running, got the door to close with motor still running. Got up the next morning motor not running, went to Lowes and bought a Bosch dishwasher. This Samsung dishwasher was bought in Nov 2015. After reading several other reviews I had to add this to warn people not to buy a Samsung dishwasher. PS Lowes does not carry Samsung. Any more wonder why.

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsungs latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Dont buy Samsung products!

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they dont cover it. Talked to their supervisor Mike.Updated on 04/05/2017: Talked to their supervisor Mike ** and their executive sale supervisor. Even they suggested us to show stove to their own company tech. And we paid $50 from our pocket. Even their own tech made a decision that it was not physical damage. It was thermo cracked but Samsung supervisor never accepted their own employee results or decision. How could trust on Samsung company when they dont trust or respect their own employee decision. They denied to help us.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

Bought from Lowes on August 2, 2013 (4 months ago). Problems with ice maker from the date of delivery. The entire ice maker assembly has been replaced twice. The freezer door deal once. Within days after replacement/repairs same problem occurs. Either no ice produced or very little over a long period of time. Calling Samsung for repairs is an ordeal. Numerous calls. After taking all the information, they say they will call or email within 3-5 days. Sometimes they do. Sometimes they do not. For example, I called on Tuesday, December 10, 20123. Was given Transaction # and was told my case will be considered for replacement or reimbursement. Again, was told I would either get a call or email within 3-5 days. I waited seven (7) days. Called Samsung. Was told that there was no record of the Transaction # given to me. New one given. Again, I was told that I would get a call or email within 3-5 days. Same thing time and time again. On those occasions when they do call me, I am told that a repair technician will be contacting me to set up an appointment in my home. That takes an additional week or two. By far, this is the worst consumer experience I have ever had in my entire life. Real bad. Getting tired of the lost record excuses, claim that they need more time to review when they have the whole history right before them. I never will buy another Samsung product.

Purchased stove, fridge, microwave. Within a month microwave acting up. Within 2 months fridge defrosts. Defective appliances. Samsung promises refund and new appliances. They make us jump through hoops while making promises including telling us to cut the electrical cord on the fridge to get refund and once we did that they stopped communicating and no refund or appliances. Absolutely disgusting people. They are sick. So much money to now own junk. My old appliances were much better. They stole our money and then put us through heck.

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and dont buy a warranty without having an attorney read it first.

Samsung Flex duo range NE59J7750WS - I wish I would have found this site BEFORE I purchased this range. In theory, this was everything I wanted, replacing an 18-year old Maytag. Plugged this range in and the flex duo range doesnt work! Keeps showing error code C-20. Samsung said because we installed it that it wasnt covered under warranty. Nowhere in the literature does it say that. I called Sears and Samsung multiple times in two days. If I plugged it in and the rest of the machine works, its not me plugging it in wrong! Samsungs customer service, or lack thereof makes me wish I could return this and put my old rusty one back. Dont buy from Samsung! Especially if you plug it in yourself! How ridiculous! I feel like Ive wasted $800, and will need to purchase a simpler model in the future. I used to love Samsung, but this fiasco ensures I will no longer buy their products.

Purchased my Samsung range from Lowes April 4, 2016. It was delivered on April 9, 2016 and installed that same day. April 9, 2017 - Exactly 1 year since install (but according to Samsung, out of warranty), I used the self-cleaning feature. Within 2 hrs (the cycle was set for 3), the front display panel went black, and oven stayed locked. After trying to submit a warranty claim, and finding out I was 5 days past the warranty, I called a repair company. The repairman told me never use the self-cleaning option as this happens all the time, it causes some temperature sensor to fail and can burn out control boards as well. Lucky for me he was able to disable the oven lock. Again something he says they cant always do and then the door has to be replaced as well.My previous range was a much more expensive DACOR and I used the self-cleaning feature all the time. The only reason I had to replace the range was because I dropped something on the glass top and the replacement glass was no longer available because the range was 16 YEARS old! According to the repairman its the way the newer ranges, like this Samsung, are now made and he told me again not to use this feature. Why buy a self-cleaning stove and cant use it??? I have had the repairman out twice (as he thought it may be the boards) and Im now waiting for the temperature sensor to come so he can install. I will never buy another Samsung product again (and should have learned when I replaced my Bosch dishwasher with a Samsung dishwasher and is also failed during the first year, replacing a 16-year-old dishwasher as well).

The freezer is working... For now. We woke up this morning to warm milk. The refrigerator side is not working. Spending Sunday morning defrosting the whole back panel that is frozen up. This is totally unacceptable. My old refrigerator, a Kenmore, is in garage it has been working great for the last 10 years, not one problem ever. Its coming back in the house today.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

We purchased the Samsung Dishwasher Model DW80K505US last fall. We had the service techs here to check on it as the dishes were coming out with food stuck on them no matter what we did. We did everything the tech said to avoid this problem and it didnt change a thing. Two weeks ago we received the replacement machine that Samsung sent but it has exactly the same problem. As far as we are concerned this is a design flaw. The rinse cycle is not working properly as the dishes come out dirtier than when they were put in.According to the last service tech who was here 2 DAYS AGO, it is caused by the companies trying to go greener with the machines. What use are they if they do not do what they are supposed to. I am currently using both the detergent and rinse agent they recommended and now I also am supposed to buy another product - Finish dishwasher booster. I have an issue with the chemicals as they cause me health problems so I am assuming that we bought an expensive floor ornament and will have to go back to washing dishes by hand.

I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

The Samsung French door refrigerator is about five years old. After about three years of service, the light in the freezer stopped working. The repair was postponed until now and after two visits, the service provider identified a broken wire in the center drawer that supplies power to the LED light for the freezer. To replace the wire, and entire drawer slide assembly had to be ordered and installed to correct an obvious design deficiency of a broken wire that is obviously not designed to survive the repetitive motion of the drawer being opened under normal usage. $339 for a non-warranty repair.

Products do not last. My microwave has broken down twice and washing machine and both cost more to fix than buying a new one. Have replaced washer with a Maytag and still waiting to replace the microwave.

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.

RF266AEPN/XAA French Door Samsung Refrigerator looks great but is not reliable. Paid $1500 5 years ago and numerous repairs since. 03/14 icing in the refrigerator vents began, called Samsung support and they acted like this was the first time they ever heard this. I learned later its a common issue. Service Ticket **- no one called back or showed up. Refrigerator started making a lot of noise and some water appeared in refrigerator. I learned the Samsung refrigerator Series RF267 has an ongoing issue with freezing up and icing over the fan and evaporator coil. Class action suit.04/14/14 Called Best Buy Geek Squad technician who removed back of Samsung refrigerator and attempted to defrost back of defective design. Remove inside back panel, inserted $4 part to prevent refreezing and replaced original back with broken styrofoam insert. Ice still remained in cooling vents 2 days later and still is icing up. $162.38 service call. Either Best Buy or Samsung should cover charge of full repair or replacement for 2-year-old French door refrigerator that clearly has a poor design and many complaints online. Problem continued so we periodically defrosted the refrigerator to clear ice from coils. Contacted Samsung again 09/17/14 and was told by Sherlyn: There are no reported issues with the unit. Ha! Representative Sheryln assigned the transaction number ** and forwarded it to Executive Customer Relations department. No helpful response, credit, or repair.We contacted Best Buy/Geek Squad again and for $400+ they replaced the inside back panel of the refrigerator, door seals, fan, etc. After a horrible experience and almost $700 in repair bills we hoped to put this behind us and enjoy our beautiful stainless steel refrigerator for a while and we did until the noise started again and the temperature started going up in the refrigerator this week. Now food is in ice chests and I am shopping for a new fridge. Unfortunately there are some pretty bad reviews out there on Whirlpool, LG, Samsung, etc. Will definitely purchase the extended warranty and may go with Costco because of their customer service. Samsung should stick to android phones where they know what theyre doing.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

I highly recommend this tv! The picture Quality is out of this world! The sound is exceptional before even using a sound bar. We now prefer to watch everything on this tv then going to the cinemas as we feel we get a better experience at home with this tv and the Samsung Qn90B sound bar. Our only regret was not getting the 85”!! Though still satisfied with the 75”. After this, it will be hard to settle for anything less. You won’t regret purchasing this product. It brings old and new to life. You will feel like you are there in person. Detail and colour quality will blow you away! A good investment! Enjoy! P.s your friends and family, once they see the quality, they too will want one.

I purchased a Samsung fridge March 2013 from the brick with stove, and dishwasher for our new home. Within the first 6 months we started to notice water in the crisper - just one side... OK someone spilled something? That went on for a few more months and we started wondering what/why? Went online and was told to contact Samsung, there was a fix to our problem. I called, they sent repair person here Feb 13 2015. Within 3 months it started again called right away. They sent the same part for a new repair - which was the entire BACK of the fridge - this time will do it! That was June 30/15 and we have been calling Samsung now for a few weeks as it started again?When do they come clean and give me a new fridge? This is obviously unfixable and a malfunction of this fridge - what can I do? So far all my calls say sorry already fixed 2x, no more for you??? Not good!!! I have a basic 2 door model - no ice maker, no water, just a fridge with freezer on the bottom. I need help - willing to repair but will it really work this time? Do I spend the money or toss this fridge and refuse to EVER buy Samsung again?

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

I bought a new dishwasher model DW80R2031 in Dec 2020. I HATE this dishwasher. The prongs on the racks are angled and so close together that I cannot fit my dishes in. On the top rack my glasses do not fit in the shall rows and need to sit over one or two of the prongs. Because of that they knock against each other during the wash cycle. I am surprised that none of them have broken yet. On the bottom rack the prongs are so close together that the platters and lids to my pans do not fit unless I bend the prongs. Because all of the prongs are angled juice pitchers and pans have to just balance on top and hope they dont move during the cycle. I have to wash lots of dishes by hand because I cant fit get them to fit in the dishwasher. If I could take it back I would. I will never buy another Samsung appliance again.

I wish I had read these reviews before I purchased my Samsung DMT 400 that the appliance company told me was state of the art. I too have suffered the smell, the failure to drain, and the 50-50 chance that the soap would not dispense. I guess I just tolerated it until the lights started blinking. The company tells me based on the sequence of lights that I have a Low Level Water Error. Of course because the machine is more than a year old, the repair is on me. Even though they can diagnose the problem over the phone, no authorized Samsung repair shop will even give me a rough estimate as to the cost of repair, the cost for a different brand of machine new is about $400...the cost of the service call is $99. Sounds like a no brainer, but I guess this little repair will cost me a couple of hundred dollars and likely the dishes will still stink. No more Samsung appliances ever, its clearly not their core competency.

I bought this stainless steel refrigerator from Lowes and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They dont care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.

Purchased my dream refrigerator/bottom freezer on 6/22/2018 for $1499.00 or so I thought. 2 months later freezer stopped working. Called Samsung every 7-10 days for over 2 months because they never called me back like they promised. As I waited the ice maker quit, then the refrigerator. I kept getting the runaround. I was so disappointed and one day when I called I cried, was told to email the office of the President at Samsung. I did - nothing - finally a representative from the office of the President named Linda called me back, gave me her personal phone extension #. Told me my order was approved & I had to wait another 10 days for a moving company to call me. When I checked my caller ID I realized she was calling from the same call center I had called from every week. They lie to their customers. 2 weeks later I finally got the call. On October 16th I received replacement. My first call was beginning of August! I will never ever buy another Samsung appliance. I hope this one holds up. I will be sick if I have to go through this process again.

Samsung Model RF32FMQDBSR/AA. I purchased the Samsung 4 door refrigerator around 8 months ago. I follow all the instructions regarding the ice maker when I went on vacation. When I got back home again I check my owners manual and follow the instructions with the ice maker. After 24 hours there was no ice make yet. I check the manual again to make sure I did everything I was supposed to do. Once again I waiting and no Ice. After giving it a week and having the Ice maker not making any Ice, I contact Samsung. The lady at the phone ask me for the model number, my phone, and located the account then she proceed to asked me what was the issue. I explained it to her that the Ice maker was not working that I try everything in the manual but it did not work. I also explain that I follow the instructions to removed the Ice bucket, however the bucket wasnt coming out, at all. She ask me some questions about if the Ice light was lit up on the door and if said off the Ice maker wasnt going to make ice. No kidding Sherlock. Im not a moron. I calmly explain to her that after a week of not having Ice I turn it off. No sense on having the feature on if is not working. She then advised me that if it was something they cant fix by phone but they needed to send a repair person then I was going to get charge for the visit. But if the repair person was needed then the visit was free of charge. I was told that a service representative was going to called me within 2 business days. She proceed to gave me the service number reference that I needed to gave the tech (**). As she told me I received a call from the service tech to schedule the appointment. However the service tech was from Oklahoma and Im in Pennsylvania. The tech was sorry for the misunderstanding, it wasnt his fault. I contacted Samsung again and I explain to the male representative the issue with the address and I gave him my reference number. The gentlemen proceed to tell me that my refrigerator didnt have warranty. Wait what happens in 3 days? I explained that it when I spoke with the lady that gave me the reference number my refrigerator had warranty. Well Im not one to argue with customer service representative since they are provided a script on what to said. I told him Just give me the tech number please. He did gave me a service representative from Reading PA. I called them to schedule an appointment and when I gave the lady who answer the phone the reference number. She proceed to tell me I needed to provide for them the receipt of purchased, that the visit was going to be $70 plus labor and parts. I again, didnt want to argue another customer service representative. I make the schedule, however after thinking about it I cancel it. Who knows what they are going to charge me. What happen to the warranty? This refrigerator is Top Samsung Product with a cost of almost 4,000 dollars. If Im going to paid Im choosing who I let in my house. I have Samsung products all over my house since I believed to stick with one company, washer, dryer, phone, microwave on and on and on. I have never contacted Samsung for service. The first time that I need service They give me a hard time, thats not good customer service. Since Im selling my house and moving out of state soon, instead of paying a repair person I will sell ALL my Samsung electronic and start new with another company. Before you spend that much money on a Samsung product make sure they are not going to give you the runaround.

We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

We remodeled our kitchen and purchased the FE710DRS Stainless Steel Flexible Dual Convection Smooth-Top Electric Range in September 2011. This week as I was preheating the oven, the wiring caught fire. It was really frightening. Filled our downstairs with black smoke and left an awful smell. Hoping that Samsung will respond positively since we paid $1300 and its only 4 years old. Will update.

Our dishwasher will be one year old on November 3, repair people have been out three times. On the first visit we explained the washer was leaking. He said it was a known issue and the computer was spraying water when it should not. They ordered parts and more than 2 weeks later came back and put in new seals around the door, new computer, and other items inside the door. Our washer is still leaking, smells, and leaves water on the dishes. Another service person came out and said he thought the pump was putting dirty water back in the dishwasher and that a seal around the door was too short. We are in progress with that issue. We ask Samsung to replace the dishwasher but they said they only had records of one service call and I needed to get Lowes to send them records. I did so and two weeks later I called again and Samsung said they did not have they records. I ask to speak to a supervisor, they left me on hold and then came back after some time and said she was busy and to call Lowes again and have the records sent to a supervisor email and a general fax number. Lowes did so. I called again this afternoon. They said they dont have them, have never heard of that email or a person by that name. It was explained to me that if they repair it and it works up to 30 days it will be out of warranty with the repair people and with Samsung too since my regular warranty will be out Nov 3, 2014.We really should have done some reading before we bought this dishwasher. We have called the repair people and Samsung. We are removing this dishwasher and buying a new one but not a Samsung. We are tired of bad smell, stinky dishes, and water on my wood floors. We are just done. Lowes has been nice. The repair people are trying but you cant fix this junk.

I purchased a Samsung refrigerator (model RS265TD) from Lowes on 8-1-2012. This purchase has been the most horrible experience of our life. We have had 4 repairs, with a 5th one scheduled, for this horrible noise that sounds like a B52 bomber taking off (just 2 months after purchasing) followed by a defective solenoid supposedly because the repairman could not figure what else it could be because the computer showed no problem even though it would take days for the ice maker to make ice. Then again in November and in January 2013, when the noise continued and the ice maker would shoot ice out 30 feet all on its own followed by not working at all and noise still continuing, another repair. Then again, another horrid noise. We called the company again. They scheduled the service call and when the repairman showed, Samsung said that there were no previous repairs and that it did not warrant any replacement or refund. This past March 2013, they kept their repairman on the phone for 2 hours and we also were on the phone. They kept passing the buck. Lowes isnt any better. They washed their hands of anything after 30 days. I am checking with my lawyer now. No one, and I mean no one, should buy from Samsung. They are horrible and do not stand by their warranty. Run from this and all of their products as fast as you can.

Never purchase a Samsung Range!!! - Ours broke a week after we had it. - Was repaired and since then it has broke 5 more time. Each time it was repaired except the current breakdown that has the range out of service for 10 days so far and no call backs from SEARS Service Department despite repeated calls with our new claim number. We have 8 months left on the extended warranty and are looking at replacing the range after just having it for under 3 years as this range is very poor quality - Samsung should stick to making TVs. Very disappointed in the service from Samsung and SEARS where we purchased this unit from.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

Does not clean dishes. Will not run, several attempts to restart. This happens all the time. Frequently find broken bits of plastic in throughout the inside of the unit after a run. Motor makes grinding noises. Samsung is aware that they have mfrd. a dud, to the extent that they have stopped making our model. Our unit is only two years old. In a couple of days it will be in the recycle. We bought a new one after much frustration. Bosch this time. Samsung will never get another penny from me.

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

I have had my Samsung slide in stove for 4 years. It was recommended by a kitchen designer at my local Lowes store. I use it extensively and it looks like the day they delivered it. Features more than meet my needs, oven is roomy, everything on it works like a charm.

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.