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Samsung Dryer Model DVG50R5200V
Samsung Dryer Model DVG50R5200V
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Samsung Dryer Model DVG50R5200V

Samsung - 7.4 cu. ft. Capacity Gas Dryer with Sensor Dry - Brushed Black

Samsung’s new dryers have advanced features like Sensor Dry, which optimizes cycle time and temperature to thoroughly dry without damaging your clothes. Also, with 7.4 cu. ft. capacity and 8 Preset Drying Cycles, you can do fewer loads in less time and fulfill almost every drying need.

Manufacturer: Samsung

MODEL: DVG50R5200V

MSRP: $895.10 USD


Samsung Dryer Model DVG50R5200V Error Codes

CODE: do 
PROBLEM: Door open 
FIX: Begin by cleaning the door switch/lock to remove any lint or residue that is keeping it from closing properly. Use a bit of rubbing alcohol on a cotton swab to clean the connectors. They must make complete contact for the dryer to operate. 

CODE: dF 
PROBLEM: Door circuit failure 
FIX: Unplug the dryer and check for loose or damaged wiring connections in the door/lock switch circuit. Reconnect the wires or replace the wires if they look burned or damaged. 

CODE: Od 
PROBLEM: Excessive drying time 
FIX: Clean the moisture sensor inside the dryer drum with a bit of rubbing alcohol and a cotton swab. If you use dryer sheets, they coat the sensor with residue and extend drying time by tricking the sensor into thinking that moisture is still present. 

CODE: FE 
PROBLEM: Problem with power supply 
FIX: You can test the voltage the dryer is getting with a voltage meter. If the dryer is getting the 60 Hz power it requires, the electronic control board is faulty and must be replaced. This requires a professional. An electrician or your electrical power supplier should check the frequency of your electrical power supply when they come for the repair appointment. 

CODE: tS or tO 
PROBLEM: Defective temperature sensor (electrically shorted or electrically open) 
FIX: Unplug the dryer and use a volt/ohm meter to test the resistance of the temperature sensor or thermistor. If the resistance is more than 40,000 ohms, replace the thermistor. 

CODE: hE or HE 
PROBLEM: Gas dryer heating error 
FIX: Unplug the dryer and reconnect any loose wiring connections on the gas valve coils or replace the wire harness if damaged. 

CODE: hE or HE 
PROBLEM: Electric dryer heating error 
FIX: First, check the circuit breakers in your home's electrical box to see if they have tripped. Reset if they have tripped. 

CODE: bE 
PROBLEM: Stuck button on the control panel 
FIX: Press all the buttons on the control panel to free the stuck button. If the stuck button cannot be freed, replace the user interface control. 

CODE: Et 
PROBLEM: Control board failure 
FIX: Start by unplugging the dryer for five minutes to reset the control board. If the code appears again after you restore power to the dryer, the electronic control board will need to be replaced.


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Related Error Code Pages:
Samsung Refrigerator Error Codes, Samsung Range Error Codes, Samsung Washer Error Codes, Samsung Dryer Error Codes, Samsung Microwave Error Codes, Samsung Dishwasher Error Codes, Samsung Television Error Codes,

Related Troubleshooting Pages:
Samsung Refrigerator Troubleshooting, Samsung Range Troubleshooting, Samsung Washer Troubleshooting, Samsung Dryer Troubleshooting, Samsung Microwave Troubleshooting, Samsung Dishwasher Troubleshooting, Samsung Television Troubleshooting,

Related Repair Pages:
Samsung Refrigerator Repairs, Samsung Range Repairs, Samsung Washer Repairs, Samsung Dryer Repairs, Samsung Microwave Repairs, Samsung Dishwasher Repairs, Samsung Television Repairs,

Related Parts Pages:
Samsung Refrigerator Parts, Samsung Range Parts, Samsung Washer Parts, Samsung Dryer Parts, Samsung Microwave Parts, Samsung Dishwasher Parts, Samsung Television Parts,


Samsung Dryer Model DVG50R5200V

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Product Reviews:

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217
I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.
Published: September 16, 2013
Patricia of Levittown, PA
Source: consumeraffairs.com

From the day I got my side by side stainless steel refrigerator, I have hat
From the day I got my side by side stainless steel refrigerator, I have hated how it looks. Magnets leave rust marks! It is always streaky and shows every drip of water or fingerprint. My 10 year old Frigidaire refrigerator looked better in my kitchen than this brand new one!
Published: January 2, 2019
Lisa of Hollidaysburg, PA
Source: consumeraffairs.com

I have had to get the stove repaired twice, dishwasher once and the refrige
I have had to get the stove repaired twice, dishwasher once and the refrigerator has practically all the shelves cracked or broken. We bought all these appliances from Lowes In 2017. My wife and are over 65 and live alone so these are not abused, do not buy Samsung, maybe TVs.
Published: June 30, 2020
Dennis of Yulee, FL
Source: consumeraffairs.com

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 mo
This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.
Published: December 14, 2019
Kevin of Rutland, MA
Source: consumeraffairs.com

We bought our refrigerator about 4 yrs. ago, and have had nothing but probl
We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldnt get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an arm and a leg for theyre junk!
Published: September 8, 2013
Amy of Greenville, SC
Source: consumeraffairs.com

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less
Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldnt say that it wouldnt happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.
Published: September 6, 2012
Robin of Edison, NJ
Source: consumeraffairs.com

This is a Japanese product that is beautiful in looks and style. However, i
This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.
Published: April 25, 2018
Earline of Fayetteville, GA
Source: consumeraffairs.com

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I
I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.
Published: August 7, 2011
Jeff of Salem, CT
Source: consumeraffairs.com

I had an old Whirlpool fridge, probably close to 20 years old and was still
I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowes and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.About 5 months later stopped again, this time, at my expense $300 later and another control panel, working again. The water stopped, then compressor, then ice maker, now freezer. These Samsung fridges are junk. How they can even be sold is questionable. Samsung DOES NOT stand behind their products and there is no technical support, just a recommendation to call a repair technician. I have never had so much trouble from one appliance in my life. I would never recommend this product to anyone. DO NOT GET FOOLED BY THE PRETTY LOOKS. The guys are crap and technicians will tell you they are junk as well. DO NOT BUY!
Published: December 12, 2016
Joe of Birmingham, AL
Source: consumeraffairs.com

Same problem as Ashok of San Diego - the water dispenser on our Samsung ref
Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code PC ER and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.We contacted @SamsungSupport via Twitter. They were polite but will do nothing to stand behind their product. Granted we just missed the warranty period but this is an established, well documented, and widespread problem, an obvious design/manufacturing defect (just read this board!). Rhetorically, who ever heard of a water dispenser turning itself on overnight and causing a flood? Is that not egregiously unacceptable for a one year and two month old, very expensive appliance?Our trusted, local appliance repair guy says it would cost $600 to fix, as the PC ER code represents a massive electronics failure. He doesnt even want to tackle the job at all because he thinks that even with replacement parts installed, its very likely to reoccur due to the low quality of Samsung components, and he doesnt want to be responsible. He researched and found that Samsung has huge problems with its water/ice makers.We purchased the fridge at Lowes, thinking we were getting a good price relative to competitors products, given the features and sleek (looking) design. You get what you pay for, folks. Dont fall for the pretty face. I will never, ever buy another Samsung appliance and I will continue to be vocal about my experience in hope that I can persuade others to avoid doing so also.
Published: December 9, 2012
Jerry of Boxford, MA
Source: consumeraffairs.com

My 4-day old Samsung microwave caught fire. I spoke with Sears who held my
My 4-day old Samsung microwave caught fire. I spoke with Sears who held my 5-year guarantee and they talk to Samsung as its under the 1 manufacturers portion of the guarantee. Well, I paid for a 5 year guarantee so I dont how they can weasel out of the 1st year. Samsung was no help either. Sears came out twice and refused to make any repairs.
Published: May 21, 2017
David of Chicago, IL
Source: consumeraffairs.com

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later
I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.
Published: September 9, 2014
Sophia of Forrestville, Adelaide, Other
Source: consumeraffairs.com

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher ha
We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!
Published: September 28, 2013
Stevan of Port Neches, TX
Source: consumeraffairs.com

This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty co
This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!
Published: March 27, 2016
John of Mountain Home, AR
Source: consumeraffairs.com

I bought all my appliances at PC Richard when I purchased my house in 2014.
I bought all my appliances at PC Richard when I purchased my house in 2014. The salesman recommended Samsung. Told me they were the best on the market. I purchased washer, dryer, stove and refrigerator all top of the line Samsung appliances. My dryer had to be repaired 3 times. Finally I replaced it with a Whirlpool. My refrigerator was fixed on 1/10/18, 6/22/18, twice in July and again 9/4/18 when the PC Richard repairman video chatted with a Samsung representative. Again new parts were ordered. Refigerator was repaired 9/14/18. Today 9/21/18 my refrigerator is again not working. I called PC Richard and was told refrigerator cannot be exchanged unless authorized by Samsung and since its a Friday that will not happen until next week if at all; meanwhile I should make another service appointment. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. I am disgusted and extremely frustrated.
Published: September 21, 2018
Kathleen of Lindenhurst, NY
Source: consumeraffairs.com

In less than a year, our refrigerator began having problems. The cooling fa
In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!
Published: June 27, 2017
Troy of Tustin, CA
Source: consumeraffairs.com

I have a Samsung Refrigerator side by side unit that I purchased from Lowes
I have a Samsung Refrigerator side by side unit that I purchased from Lowes along with a four year extended service warranty. The Refrigerator unit stopped cooling the first week of August 2014. Via the Appliance Repair company sent by Lowes took a week to come and then had to order parts. The parts ordered from Samsung took two weeks to deliver and were the wrong parts. Today, a month later, the second set of parts ordered were also wrong and I was told that Samsung shipped the wrong parts once again. Samsung cant be contacted nor expedite the parts. The service provider indicated that Samsung has a poor parts department and is not responsive to the consumers need to quickly obtain parts to repair its products. The part needed is now on order once again and I am not optimistic that Samsung is capable of delivering the proper part for its product. I was told that Samsung has many victims experiencing this same issue and simply doesnt care about the consumer.
Published: September 4, 2014
Brian of Glen Burnie, MD
Source: consumeraffairs.com

We purchased Samsung double French door refrigerator in July 2015. Today it
We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!
Published: June 26, 2017
Peter of Huntington Beach, CA
Source: consumeraffairs.com

Very pretty Samsung but performance and controls have quite a lot to be des
Very pretty Samsung but performance and controls have quite a lot to be desired. New models are being sold but the Samsung microwave we have is only six months old! So will wait another 6 months before buying a new one.
Published: July 9, 2019
Lawrence of Pensacola, FL
Source: consumeraffairs.com

Three weeks after the 1 year warranty had expired in my Samsung refrigerato
Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.
Published: September 21, 2014
Larry of Blairsville, GA
Source: consumeraffairs.com

This refrigerator was purchased late April 2015. Since purchasing this prod
This refrigerator was purchased late April 2015. Since purchasing this product, the upper ice maker has been faulty. It constantly freezes over and does not produce ice. Numerous occasions we have defrosted it and it remedies the problem for approximately 2 to 3 weeks. As of the last week, the refrigerator is making a very loud noise when the doors are shut. Upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talked to on two separate occasions offered me no remedy to this problem other than me paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchased a Samsung refrigerator, as I upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talk to you on two separate occasions offered me no remedy to this problem other than paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchase a Samsung refrigerator or any other appliance.
Published: March 18, 2019
Sarah of Canton, GA
Source: consumeraffairs.com

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Char
Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!
Published: May 12, 2016
Dr Darryl of Sneca, SC
Source: consumeraffairs.com

Our 2008 RS267TD side by side freezes up all the time and has been repaired
Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.
Published: January 14, 2016
Constance of Mount Joy, PA
Source: consumeraffairs.com

Just purchased less than one year ago. After 3 months the freezer frosts my
Just purchased less than one year ago. After 3 months the freezer frosts my things so badly I cant identify what is what. Then the ice maker stops making ice from time to time. I called and they sent out a service guy. He said it was normal. I accepted that but then it got worse. I called Samsung cust. service and sent them pictures. They said I would be able to get a replacement fridge. They gave me a reference number to give to Best Buy. I did that and Best Buy said the number did not work. Whatever that meant. Since then I have called every month for 5 months and they always give me a bogus number. Yesterday I called again and they said I would be getting a call from their executive customer service center within the hour with a correct number. I never heard from them. Samsung has lied and lied to me and given me the runaround. I will never buy a Samsung product again.
Published: November 30, 2016
Anne of Nokomis, FL
Source: consumeraffairs.com

The Samsung oven we purchased is above average. We like how everything is e
The Samsung oven we purchased is above average. We like how everything is easy to use. The temperature of the oven is extremely accurate. The cooking surface is easy to clean. We would highly recommend this oven for purchase.
Published: February 13, 2021
John of Aylett, VA
Source: consumeraffairs.com

About 3 years ago, our 15 year old GE over the stove microwave was working
About 3 years ago, our 15 year old GE over the stove microwave was working but seemed slow and dated. We replaced it with a Samsung SMH9187ST that had gotten good reviews. About 6 months into its use, there was a shorting sound and smoke when I pressed the start button. A new control board, fuses, and a couple other parts were replaced under warranty. And since then, we havent had any problems - until two days ago when the keypad stopped functioning. We tried unplugging and plugging in again, but that only worked once and only for about 5 minutes. Then the SE error message came up. I filled out the online service form on Samsungs site and have been sent information about a service company in Florida (I live in Ohio) and instructions on how to send the item back. Really? It looks like about 15 people have posted this same SE problem in the last month, almost everyone out of warranty. So perhaps this is planned obsolescence combined with bad service. It only guarantees that I wont buy another Samsung appliance, though.
Published: July 5, 2013
Steve of Columbus, OH
Source: consumeraffairs.com

Its easy to use, easy instructions, well-made and will likely last for year
Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.
Published: December 30, 2020
Paul Robert of Pine Mountain Club, CA
Source: consumeraffairs.com

I also bought a Samsung dishwasher about 2 years ago and I will never buy a
I also bought a Samsung dishwasher about 2 years ago and I will never buy another Samsung dishwasher again. And I wouldnt buy another Samsung appliance either because of it. The issue I am having is with the lower arm. It keeps popping out from the tube it sits in. Every time I have make sure its in but 9 times out of ten its out when its finished. At first I thought the part had sheared somehow and that is why it was loose. So I bought another arm. $110.00 bucks! The new one popped in and lo & behold it did the same thing. I also have the same issue with the black gunk that builds up at the bottom of the door. I clean it quite often. Its GROSS! If you have a Samsung dishwasher run a paper towel along the inside of the bottom of the door. See what you get!
Published: May 9, 2017
Diane of Ajax, ON
Source: consumeraffairs.com

We purchased our Samsung in August of 2014. We were gone for an extended pe
We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!
Published: April 26, 2015
Mary of Kettle Falls, WA
Source: consumeraffairs.com

I have a Samsung side by side, four drawer refrigerator bought in July 2013
I have a Samsung side by side, four drawer refrigerator bought in July 2013 and have had trouble with the ice maker since then. The ice maker freezes up every couple weeks. I use a hair dryer to melt the ice from the mechanism. I have problems with the ice getting clogged up and will not dispense. Another problem is that it does not matter which setting the dispenser is on, crushed or cubed I only get crushed ice. I do love the refrigerator with the fourth drawer temperature adjustment. I keep drinks in the drawer and the grandkids do not have to open the doors. Otherwise the refrigerator is just a refrigerator.
Published: March 18, 2016
LaNay of Covington, GA
Source: consumeraffairs.com

We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy
We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy with a 5-year warranty service plan. We have had problems with cooling that resulted in spoiled food several times. We had one situation wherein the fan had to be replaced because of the noise it made while the fridge was not cooling at that time as well. We had had constant problems with ice-maker not working. The motor or vent behind the ice-maker freezes up and has to be thawed about four times a year. The ice has to be removed from the unit and the ice-maker begins working about 24 to 48 hours later. We have had problems with cooling and spoiled milk resulting in another fan motor replacement in 2010. This month, the refrigerator stopped cooling resulting in untimely milk and produce spoiling. When we turned the refrigerator up to 3 notches, all produce, eggs and pickles froze and had to be thrown out. We turned the unit down to 2 notches and now we have had two packages of meat spoil that was just purchased last week with expiration date of 27 Sept 11 (meat to sausage in casing and ground sausage). We have a Best Buy serviceman coming today. Our service warranty expires in 19 Jan 2013 and we plan to buy another refrigerator (not Samsung)!
Published: August 25, 2011
Carole of Bryant, AR
Source: consumeraffairs.com

Read my title and that should give you an idea of how great my Samsung prod
Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.
Published: August 26, 2020
Sarah of Venice, CA
Source: consumeraffairs.com

Unfortunately made a poor decision in purchasing this refrigerator. Samsung
Unfortunately made a poor decision in purchasing this refrigerator. Samsung is very good at making excuses for the problems occurring. Too bad so sad. Noise in the back, rattles. Its your water pressure causing that! Ice maker shoots ice all over. Love having to wipe the floor every time I get ice. The settings are for cubed and crushed but good luck getting cubes as the crushed continue to fly. Expensive lesson learned.
Published: October 3, 2014
Kathy of Calgary, AB
Source: consumeraffairs.com

So we purchased our Samsung oven in Dec. of 2016 and did not have it delive
So we purchased our Samsung oven in Dec. of 2016 and did not have it delivered due to construction until May 31st 2017 and not installed until June, (was told by Best Buy salesman that warranty did not start until the delivery date, which was a lie) so two days ago when going to cook something for lunch the oven would not heat. Nothing. Nada!!! It hasnt been hooked up a year yet. Called Samsung and no help. Nothing. We are stuck having to pay to have it repaired or try to do it ourselves. Bought over 2000 dollars worth of Samsung appliances that day and no help from Best Buy or Samsung whatsoever. So mad!!! How can a stove go out that fast? Its not even used daily. Never again and I will tell everyone I know not to buy Samsung appliances. Just waiting for the Fridge to go next!!!
Published: May 21, 2018
Lisa of Bay City, MI
Source: consumeraffairs.com

As a great salesman once told me, It just works! This is what one wants whe
As a great salesman once told me, It just works! This is what one wants when you purchase a microwave oven. We take it for granted, but its awesome that we get so much value from a product that doesnt cost much. It has given us trouble-free performance every day of the year for several years now. Wish I could say that about everything else weve bought.
Published: January 18, 2017
Gene of Stockton, CA
Source: consumeraffairs.com

This thing has leaked water for 2 years. Now there is ice coming through al
This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesnt work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldnt in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.
Published: May 27, 2016
Carlo of Hicksville, NY
Source: consumeraffairs.com

Our Samsung fridge (model RF28K9380SR1AP) was not making ice for at least a
Our Samsung fridge (model RF28K9380SR1AP) was not making ice for at least a month and prior to that when it did make ice, it could never keep up. We were 1 month out of warranty when I called about it. I paid $100 to have a repair company out who found that the issue was related to a manufacturer defect. The fill line to the ice maker was in too far so not allowing the fan to cool the line and make ice. I called Samsung back to notify them of what the company found and thought they should reimburse my $100, but they didnt even consider it. It was almost impossible to understand the out of country rep but it was CLEAR that he and his company did not care about me in the slightest.
Published: May 15, 2018
Melissa of Queen Creek, AZ
Source: consumeraffairs.com

My Samsung refrigerator that I bought a year ago last December today starte
My Samsung refrigerator that I bought a year ago last December today started making a strange noise. The ice maker has had continual issues but today I came home to a flashing panel and what looked like the freezer defrosting. I tried to ascertain what the problem could be and noticed a loud whirring noise but couldnt determine anything out of the ordinary. The ice maker was functioning fine, for once, but the freezer seemed to be defrosting. I tried several times to depress the panel button, to engage the Power Freeze function, and while it seemed by the numeric display to be responding, there was no cooling happening in the freezer area. The noise continued on and off and oddly the upper refrigerator part didnt seem to be affected, so far. I called Samsung Support and asked for assistance and a service call. They came back to me saying it would be 2 business days from today which would then be Monday. Since now everything was defrosting and ruining in my freezer I asked if they couldnt expedite the service call. The CSR gave me the appliance repair company contact info and suggested I call first thing in the morning. I asked when he gave the number if it wasnt in another local because I recognized it as one far from my service area. He said not to be concerned about that. Well, when I looked up the information the company is located in Sarasota, FL and I live in the Mobile, AL area so I am concerned! This is ridiculous and absurd for a 1.5 yr old appliance that should have at least a 10 yr lifespan minimum. What is happening here? Ive bought several refrigerators but never one so expensive and certainly never one with so many issues. The CSR stated that if there was a manufacturing defect they would stand by the warranty and I certainly hope this is the case. This doesnt bode well after all of the complaint reviews Ive read about their refrigerator line. Wish me luck, it appears I may need it!
Published: May 19, 2017
Debra of Daphne, AL
Source: consumeraffairs.com

My Samsung refrigerator is about 4 y/o and started leaking from the ice mak
My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.
Published: February 16, 2016
Danny of Tomball, TX
Source: consumeraffairs.com

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the ran
I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI
Published: January 14, 2020
B. of Tiverton, RI
Source: consumeraffairs.com

I wish I would done more research before buying a Samsung fridge. What a wa
I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!
Published: July 14, 2018
Autumn of Eagle Mountain, UT
Source: consumeraffairs.com

Bought the unit last 2014 and started using it when we moved into our new u
Bought the unit last 2014 and started using it when we moved into our new unit in July 2014. Within 2 years, stains and discoloration appeared on both doors. In April 2017, have shelled out 1k plus for a replacement of what they called sensor, cause my freezer is not functioning. In less than 1 year, as of this writing, March 2018, it malfunctioned again, cant produce ice cubes and the whole unit is not cold enough to cool a pitcher of water. The mechanic from their authorized service center, checked it up and gave me an estimate amount of PHP5,000 to replace a leaked hose etc. I will now spend 6000 plus for a unit that I have used only for less than 4 years. I would rather buy a new unit if I have an extra money, and if I do never would I buy any appliances from this brand.
Published: March 6, 2018
H of Pasig City, Other
Source: consumeraffairs.com

I am a contractor who has installed over 100 dishwashers. This is the worst
I am a contractor who has installed over 100 dishwashers. This is the worst installation design I have ever seen. The hot water & drain connections are at the left rear corner of the D/W. The hot water supply line requires a 90 degree fitting (which is NOT supplied). The water supply connection is 3 above the floor & 4 from the left side. The water connection fitting on the D/W is PLASTIC. You have to buy a 90 degree fitting (brass), then remove the BRASS connector nut & replace it with the PLASTIC nut provided with D/W. When you connect the water supply line to the 90 degree fitting, it has to bend at a 90 degree angle to fit in the cabinet opening. The Drain hose is also connected at the rear left hand corner. You are warned to not overtighten the 90 degree fitting (PLASTIC) or it can cause a leak. THEN, it tells you to slide the D/W into the cabinet opening & be careful not to kink the water & drain hoses. It is such an idiotic design that the instructions actually say, Get a SECOND or THIRD person to help you if this is necessary. Once installed you have no way of seeing if the water or drain hoses are leaking, until it is too late. Three days later water was dripping from my basement ceiling, due to water connection leaking and ruining my bamboo kitchen floor. For 46 years I have installed D/Ws with the connections right in front behind the base panel. An easy connection for one man/woman and you can readily observe if you have any leaks. Samsung should stick to TVs.
Published: December 22, 2018
Vincent of Belleville, NJ
Source: consumeraffairs.com

I purchased this fridge because it was the best looking fridge on display a
I purchased this fridge because it was the best looking fridge on display at Lowes. I know now dont buy something based on looks. We had problems before we ever got it on. The ice maker didnt work on it as soon as we got it moved in. It was still under warranty then so they sent out a repair man to install a whole new freeze door because the ice maker is in the door. Even the repair man said they have more calls on Samsung than any other fridge. FYI, he said that Whirlpool is the best one to buy. We bought the whole kitchen set; hopefully, the rest last a little longer than the fridge. Needless to say, I will never buy Samsung again. Horrible product.
Published: January 10, 2014
Jennifer of Rienzi, MS
Source: consumeraffairs.com

This is 2nd time that we are having problems with the LED temperature contr
This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.
Published: March 8, 2014
richard of Whittier, CA
Source: consumeraffairs.com

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its
We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!
Published: November 3, 2013
Mike of AC Int'L Airport, NJ
Source: consumeraffairs.com

I have been working to get my 2 month old dishwasher repaired after getting
I have been working to get my 2 month old dishwasher repaired after getting the run around with numerous tracking numbers. The last conversation I have said they would return my call within 5 days. NO CALL. I am still at square one. Last step is to e-mail the executive manager @ **.
Published: October 25, 2015
Doug of Chatham, ON
Source: consumeraffairs.com

I purchased a Samsung range in November 2018. In January 2019, the range wi
I purchased a Samsung range in November 2018. In January 2019, the range will not work. Samsung stated that the warranty has expired. Horrible customer service and horrible products. I will never buy anything Samsung again.
Published: January 18, 2019
Kersandra of College Station, AR
Source: consumeraffairs.com

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise again
Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).
Published: January 10, 2018
Debi of Sinking Spring, PA
Source: consumeraffairs.com

Bought a Samsung refrigerator and within 2 years the ice maker quit making
Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.
Published: February 24, 2020
Diann of Deer Creek, IL
Source: consumeraffairs.com

Water leak under drawers, water frozen, needed new part for that. Water fre
Water leak under drawers, water frozen, needed new part for that. Water freezing again - needed another new part. Needed longer part to help prevent leak. Needed temperature control. Now knocking when ice tries to dump. Sounds like the gears are frozen and/or teeth banging when it tries to dump. Thankfully I bought a warranty (which I never do as a rule). It runs out in a couple of months - fridge is about 4 years old now. Calling yet again for a repairman to come out. Bet when the new part is put on the compressor will go - after the warranty expires.
Published: April 21, 2015
Martha of Wake Forest, NC
Source: consumeraffairs.com

Ice maker is in the upper fridge portion so all the ice chips that remain i
Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that dont fit anything. Would love to swap it out for another.
Published: January 4, 2017
Kenn of Las Vegas, NV
Source: consumeraffairs.com

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on No
I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.
Published: February 13, 2018
Doris of Houston, TX
Source: consumeraffairs.com

I bought a Samsung french door refrigerator 3 1/2 years ago. Paid $2000 for
I bought a Samsung french door refrigerator 3 1/2 years ago. Paid $2000 for it. Model Rf28HFEDTSR. The coil in the back inside of fridge keeps freezing up and the fan cant work. The first time this happened I didnt realize the temperature in the fridge was only 60 degrees because the display read 37 degrees. I ended up with food poisoning and was sick for a week. Each time this happens you need to unplug and defrost the ice off the coil. NOT FUN. Samsung should recall these and compensate customers.
Published: August 23, 2019
Suzanne of Wallaceton, PA
Source: consumeraffairs.com

I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes
I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes on 8/22/15. Two years later on 9/25/17 my refrigerator is freezing all my food. Tech said that the control board is bad therefore the fridge is running continuously. The part was ordered and has NOT come in after 7 weeks and Ive been told that its on a National backorder waiting for the mfg to produce the part. It appears Samsung has a full defect on this board and it should be recalled and replaced at no charge. If the part were even available it would cost me $389.00 to replace/repair but after reading all the horrible reviews and money spent trying to repair the fridge it may be wise just to trash it and buy a GE or Whirlpool that can at least be repaired if needed. Not happy that Lowes would sell a product that clearly has major issues.
Published: November 13, 2017
Annette of Palm Beach Gardens, FL
Source: consumeraffairs.com

This has got to be the worse oven range I have ever had. It doesnt heat to
This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.
Published: December 25, 2016
Paula of Long Beach, CA
Source: consumeraffairs.com

Samsung RB195ACBN - I hesitate to write a negative review. This Samsung ref
Samsung RB195ACBN - I hesitate to write a negative review. This Samsung refrigerator is a lemon. It started having the freezing and water-under-and-inside-the-crisper problem that others are talking about here, about one year after purchase. Out of warranty and its a known issue so we are out of luck? That is poor support of the product by Samsung.
Published: May 19, 2015
Betsy of Shaker Heights, OH
Source: consumeraffairs.com

This is the worst experience ever. Bought Samsung Refrigerator 2017 model 6
This is the worst experience ever. Bought Samsung Refrigerator 2017 model 6 months ago and have had the ice maker go out and had to be replaced and the fan for freezer went out. Lost over $150 in food. Wow and to think we are all under the impression they are good brands but per repairman they get repair and replacement orders daily without a doubt. Most are Samsung and I feel I made a mistake buying this brand. They are so big and should concentrate on bettering their brands and services. So disappointed as I know I will have to buy a new one in a couple years.
Published: February 13, 2018
Celia of Houston, TX
Source: consumeraffairs.com

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped
I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.
Published: August 28, 2019
Car of Embro, ON
Source: consumeraffairs.com

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certifi
I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.
Published: November 21, 2015
Razan of Hawthorne, NJ
Source: consumeraffairs.com

Same experience as others. French door refrigerator 16 months old, and we a
Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.
Published: August 1, 2018
Mary of Sherman, CT
Source: consumeraffairs.com

I purchased a new Samsung microwave/convection oven to mount over my stove
I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.
Published: December 14, 2013
Dirk of Union, MO
Source: consumeraffairs.com

Purchased all new Samsung appliances for our kitchen. The Refrigerator fail
Purchased all new Samsung appliances for our kitchen. The Refrigerator failed within a less than a year. The dishwasher failed within a year and now has failed again. The response and service is very poor - that is saying kindly. I will not purchase another Samsung product ever again in my lifetime and will be telling as many other people to do the same. Canada should not allow any company to sell products to consumers in Canada who are not willing to have an office within Canada to assist those consumers. Shame on Samsung and all who work for this company. Should have bought from Sears, not Future shop. They are just as bad, or worse than Samsung because they are absolutely no help to anyone, unless you purchase insurance through them and then they pass it off on the insurance claims. The government is also not doing a very good job of protecting consumers from this sort of thing. I have read so many other stories from people who are facing the same troubles with Samsung products. Never again.
Published: December 5, 2014
David of Campbell River, BC
Source: consumeraffairs.com

After 7 months of having a new Samsung refrigerator in black stainless the
After 7 months of having a new Samsung refrigerator in black stainless the finish began chipping. When I called Samsung they said it was not covered under warranty. Agreed, but this should not be a conversation I had to have. They are not willing to stand by their product or their customers. They told me I could pay to have it repaired. Will never buy Samsung again!!!
Published: November 28, 2016
Jamie of Portage, MI
Source: consumeraffairs.com

My DMR78AHS Samsung Dishwasher was purchased Feb 2011. It needed its first
My DMR78AHS Samsung Dishwasher was purchased Feb 2011. It needed its first repair in March 2012 (one month after the warranty was up) to the tune of $158 due to the tabs breaking on the upper rack and getting down in the motor. Last Friday (Feb 2014) the exact same thing happened but this time the repairman said it was going to cost me $375 plus tax for new gaskets and pump plus labor. I said no way and he still charged me $109.15 for the service call, etc. I spoke with Samsung this morning and they put me through to SEVEN different people. The last one said I will hear the answer from upper management in 24 to 48 hours. I am disabled and on disability from work (60-years-old) and cannot afford all of this happening to me! I still was saving for the fridge and stove - forget that now!! This model should have been recalled! The net is FULL of people all having the same problem with the 5E error flash due to the tabs breaking off. I am so upset!!!!! :( Is there a class action suit for this problem in Canada?
Published: February 24, 2014
Judy of Abbotsford, BC
Source: consumeraffairs.com

I bought the French Door Fridge 18 months ago. I love the look. I love the
I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I dont use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I cant fathom. Anyway, one needs a screwdriver to pry open the thin plastic latches that keep it together. You guessed it! I broke one side of one of the latches and now I need to use bother hands when I pull it out to make sure I dont break the hinge on the other side. Normally, I would just buy a new drawer. Samsung uses independent companies to sell their parts. The price? $120 CDN!!! I thanked them and went out and bought plastic Glue. And as I write this, I think I will fill the crack with plastic glue too. I wished this had happened two weeks ago before I bought a Samsung Range and Dishwasher.
Published: January 7, 2020
John of Richelieu, QC
Source: consumeraffairs.com

I was promised a refund for my unrepairable Samsung refrigerator, and they
I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final. When I asked why, their only answer was that the refund was not final. They NEVER said that I would NOT get the refund without the unit, because at the very end they would ask me to provide picture documentation. They told me I had to dispose of the unit myself, which I had Sears haul it away. Now Samsung is saying GOTCHA! even though we withheld the refund requirements, we still rescind the offer.
Published: August 1, 2018
P. of Spring, TX
Source: consumeraffairs.com

We purchased our Samsung dishwasher just over a year ago from Home Depot. I
We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but arent actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.
Published: December 18, 2016
Daniel of Markham, ON
Source: consumeraffairs.com

We got the new refrigerator in April 2015. I immediately noticed the ice cu
We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didnt help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.
Published: June 13, 2015
marilyn of Odessa, FL
Source: consumeraffairs.com

It seems Samsung only makes JUNK now. My new oven will no longer heat. Erro
It seems Samsung only makes JUNK now. My new oven will no longer heat. Error code E27. Replaced the Temp sensor and still the same error. One of the burners stays on high all the time. My new 50 Samsung TV lasted 14 months and the panel blew. Phones and washers exploding. Why would anyone buy a Samsung product? Was told Whirlpool was the best bet or LG.
Published: April 8, 2017
Larry of Greeneville, TN
Source: consumeraffairs.com

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door
We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didnt fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldnt issue another ticket because our serial number had a refund already issued against it, though the refund wasnt in our name or sent to us. We feel their error is not our problem and shouldnt delay our warranty service request. They wouldnt budge.Since then weve heard nothing but excuses and well call you in a week. Another CS rep claimed the vendor (Home Depot) must have shipped a unit that had been previously returned (laughable), Home Depot doesnt stock the appliances theyre shipped straight from Samsung. We both actually heard these claims on our phone. Every time you call you have to re-explain the issue to them and Im sure they keep a file on your case. Now theyre asking me to remove the label from the appliance and send a picture to them (doesnt that invalidate the warranty?). This has been the most frustrating experience weve ever had. Youd think such a big company would want their name to stand out in a positive light. WE ARE NEVER BUYING ANOTHER SAMSUNG APPLIANCE AGAIN. Im contacting my states Attorney Generals office and the FTC about our issue. We may not be able to get financial relief but, if it is determined that what theyre doing is illegal, they will spend money in legal fees and fines. There are state and federal consumer laws regarding warranties. I hope this word gets out so maybe theyll change their ways. Best to document all contacts with them to show how they treat you. Their service techs dont give paperwork so you gotta keep all emails, texts msg, phone records to present your case.
Published: March 25, 2018
Randy of Doylestown, PA
Source: consumeraffairs.com

I purchased Samsung Chef Collection refrigerator around Nov/Dec of 2014. Be
I purchased Samsung Chef Collection refrigerator around Nov/Dec of 2014. Best looking refrigerator at the time. Paid over $4000. Well, I must say, it does look good, but where is the bases of the GOOD REFRIGERATOR? I wonder. Reason being is that, the ICE MAKER has been giving me problem about 9 months into use. Ice would not come out, so I tried to pull the ice basket off. It was stuck and could not remove it. Called warranty service, then it was close to being expired. Tech came and fixed it, then month later it was doing it again. Seems to me that when ice is being produced, the water splashes along the wall and it freezes the mechanism around it. When tech came, he had to turn off the refrigerator and use the steamer to melt around it. Another problem that I am experience is when ICE is being dispensed, only CRUSHED ICE will come out. So, I guess entire ICE MACHINE is just a JUNK after all. I would not recommend you getting this unit. I should have listen to the sales person, because, he did say, Samsung has weak ICE Machine, but didnt warn me enough. (He should have said, ICE MACHINE is a some Piece of **.) I hope they will do recall on this unit or replace it at no cost. Better yet, they better come out with better ICE MACHINE Technology that will simply produce ICE.
Published: July 9, 2016
J. of Porter Ranch, CA
Source: consumeraffairs.com

Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems
Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems with it and to top it off Samsung Customer Service is a joke. I have spent my day trying to get someone to just help me get in touch with a repairman. 1st call to Samsung today tried to convince me that I had set the refrigerator to the wrong setting (didnt touch it). 2nd call to Samsung gave me a number to call to set up a time for a repairman to come. I was told it would be quicker if I made my own appointment. I called the number that I was given, waited on the line for 25 minutes, and the first question I was asked was what state I was in. (That should have been a red flag.) The person on the other end asked for serial number and everything else you can imagine about my refrigerator. After I gave her my zip code she proceeded to tell me that Samsung doesnt service in my area. Really? Well they sure sell in my area. Tonight my husband pulled the refrigerator out of the wall and recycled the power. All of a sudden water was all over the place. We have unloaded the freezer and refrigerator and I will be buying another tomorrow. I had this 6 year old refrigerator serviced last year with a bill of over $300.00. It was horrible trying to get someone to work on it. I will not EVER buy another Samsung product. I have two friends remodeling their kitchens and believe me I am spreading the word. Samsung is a poor product all the way around and so is their customer service. I cant get this product out of my house quick enough. Samsung, thanks for nothing!!!
Published: July 1, 2016
Karen of Advance, Other
Source: consumeraffairs.com

I have purchased Samsung RF266AEPN Frig back in 2012 and it has frozen the
I have purchased Samsung RF266AEPN Frig back in 2012 and it has frozen the refrigerator fan for the 2nd time because of the ice build up which doesnt keep the inside at a proper temperature. These is a faulty product and costing me money.
Published: November 28, 2014
Michael of Hicksville, NY
Source: consumeraffairs.com

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from
In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowes. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didnt really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.Cleaned everything out & called a repairman--will not work on Samsung appliances; called every repairman in our area - no one would come. Was told I would have to call a Nationwide Repair Company & gave me a phone number. When I called the minimum trip & diagnosis would be around $200 - then there would be labor & parts charged for repair. Also could not come for at least a week. I had to have a refrigerator to store ** & other drugs requiring refrigeration. Called insurance & cannot file a 3rd claim on same appliance so Im out another refrigerator of food & hoping it was caught early enough not to damage the **. I went out & spent $250 on a used refrigerator for the drugs. Have been researching online & found out that Samsung knew they had this problem, did not do a recall & ended up getting the class action suit against them cancelled. I will never ever buy anything Samsung again.
Published: April 26, 2018
Gail of Asheboro, NC
Source: consumeraffairs.com

Please do not buy a Samsung dishwasher! After 13 years of a plain ordinary
Please do not buy a Samsung dishwasher! After 13 years of a plain ordinary Sears dishwasher, we felt it was time to upgrade and purchase a newer, more efficient dishwasher. Hence, the purchase of the Samsung DMT800RHS dishwasher. Within the first year the pump went - let me tell you that it took over three weeks for Samsung to solve this problem. First excuse: they had no record of the repairman ordering the part. Second excuse: the repairman is sick. Third excuse: they overbooked the repairman. All in all, it was over a month to finish repairs. At this point, I start to think, “Is this going to be a pattern?” Our old Sears dishwasher was still working when we carried it out of the house!Okay, fast forward to two weeks - and guess what? The dishwasher was not working again. I called service and spent over one hour on the phone just to give info and we may be able to get service in a week. They have terrible, terrible service. They are a bunch of idiots, not to mention that you have to take time off of work to be here for repairs. I paid almost $900.00 for a piece of crap! The store where we purchased it, hhgregg, are totally of no use either! My warranty will run out soon and from the look of the other comments on this page, it looks like we may be in trouble! I should have done research before purchasing this dishwasher. If you are purchasing and reading these reviews, I strongly urge you not to purchase Samsung. I am so sorry that I did and I certainly will not in the future!
Published: June 22, 2012
Brenda of Trevose, PA
Source: consumeraffairs.com

I purchased a Samsung Dishwasher at Costco, Model # DW80K2021US. Samsung ha
I purchased a Samsung Dishwasher at Costco, Model # DW80K2021US. Samsung had its own warranty on it for one year and Costco was kind enough to place a two year warranty on it. I purchased it in June 2017 and it just quit on me October 2019. These should last longer than that but they are absolute junk. The water pump is gone, and it will cost at least $300 to fix - The dishwasher on sale was $499. Costco, please dont carry this junk or anything like it from Samsung. Costco will just get a bad rep from selling these bad products. Stay away from anything labelled Samsung.
Published: October 3, 2019
Dom of Calgary, AB
Source: consumeraffairs.com

Just before a year of having the Samsung Glass top stove, the enamel in the
Just before a year of having the Samsung Glass top stove, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they said that they would not cover it. They said its a esthetic issue. They wont cover it! ENAMEL CRACKED in less than one year of use with all the rust that come out its a esthetic Thing! What a JOKE. Samsung company is a big joke. Theyre the worst you can imagine with the worst service you can get. They treat people as bad as they can. We arent the kind of people who even have time to lose on writing reviews. But this time I find it necessary to warn everybody from the worst service they will get if for any reason they need them to repair their garbage products.
Published: March 14, 2016
George of Gatineau, QC
Source: consumeraffairs.com

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months
I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.
Published: June 30, 2014
S. of Logandal, NV
Source: consumeraffairs.com

We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost th
We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost the ice maker at least 4 times so far with hot water and a blow dryer. Took 5 cups of hot water to dislodge all of the ice. There is no way to fix this design flaw and if Samsung tells you otherwise don’t believe them.
Published: August 16, 2020
Patrick of Thousand Oaks, CA
Source: consumeraffairs.com

My Samsung French door 28 cu. ft. refrigerator was purchased in April 2011
My Samsung French door 28 cu. ft. refrigerator was purchased in April 2011 from Lowes. It cost $2,800.00; that’s a lot of money. I had a Samsung washer and dryer and a big screen TV that I was happy with, and was not aware of any problems with their refrigerators. The other day, I tried to get ice from the dispenser and no ice came out; just water. I called Samsung and they told me to reset the icemaker. I told them we had ice but none would come out of the dispenser. We cleaned out the old ice, reset the icemaker, and waited 24 hours like they said. The ice maker made ice but none would come out of the dispenser. I called them back, and they said they would send out someone to look at it, but could not tell me how much it would cost.For some reason, I did not purchase an extended warranty; I have it on everything else. About a few days after purchasing fridge, my brother-in-law died and my husband had a heart attack at the funeral so I did not think about the warranty about a week later. I called Lowes trying to get one, and they could not as it was a week later. Then I called Samsung, and they would not give me an extended warranty; so I have none. Now I am left with a $2,800.00 fridge with no ice or pay the high price for a service man to fix it. We are seniors, and you would think that the icemaker would work longer that than 2 years. I have never had an icemaker go out on much cheaper fridges. Sorry, but this sucks.
Published: February 22, 2013
Loretta of Willard, MO
Source: consumeraffairs.com

I have a Samsung model RF28HDEDBSR/AA, serial #06EC43AFB01664x purchased fr
I have a Samsung model RF28HDEDBSR/AA, serial #06EC43AFB01664x purchased from Best Buy. It has nothing to do with them though. Samsung is the problem... We just finished paying the darn refrigerator off... THANK GOD I have a service contract with a home warranty company since the ice maker is poorly designed! So far we have had 4 repairs, 2 replacements of the ice maker unit, special sealant added all around the unit and STILL, the ice comes out slushy and the unit leaks water constantly. I contacted Samsung and, much like all the other complaints I have read, I was told how sorry they were, but that since my unit is over their warranty, nothing could be done. She was willing to contact a repair person though everything is on me from there. Again, THANK GOD I have the home warranty...The Samsung representative stated they had no recalls nor were aware of any issues... I wonder if they check sites like this! We LOVE the unit since it is 28 cubic feet of great space. The fatal flaw is the ice-maker and I would tell anyone looking to not buy it unless you dont mind constant pulling of the ice machine unit to remove ice build-up or put up with constant calls for repairs...
Published: April 24, 2017
David of Cibolo, TX
Source: consumeraffairs.com

Please do not believe the five-star reviews for the Samsung FRG298HDRS mode
Please do not believe the five-star reviews for the Samsung FRG298HDRS model refrigerator. The owners have not had them long enough. After two years of use, the water inlet valve started to leak. Shortly after, both ice makers quit. A month after the valve replacement, it filled the lower freezer with water that spilled over my hardwood floor. Two ice maker changes later, I went back to ice trays. I will say the cooling still works fine (for now). Local appliance repair stores in my area wont touch or dont know how to fix a Samsung. In my case, the nearest repair facility is 50 miles away.
Published: March 22, 2015
John of Elon, NC
Source: consumeraffairs.com

OMG. So upset I did not read reviews before purchase. My husband found a be
OMG. So upset I did not read reviews before purchase. My husband found a beautiful Samsung 25.5 cu ft French Door refrigerator at Lowes. It was on sale for 50% off. It had a dent in it. Tiny dent. No big issue. Fortunately we bought the 5 year warranty. Lowes delivered it. At delivery it had several more tiny dents, a deep gouge (small), and a huge crease on the right hand door and all the way down to the freezer door. So much for Lowes delivery service. Freezer not working, fridge not working. Ruined a weeks worth of groceries. Havent even plugged in the ice maker or anything--because we have always heard the ice makers in Arizona are the first to go because of the hard water. Did the reset as suggested in the manual. No go. No response from Samsung and no response from Lowes. So our good deal is really not a good deal at all!
Published: June 22, 2015
Valerie of Tucson, AZ
Source: consumeraffairs.com

I wish I could give less than one star because thats how disgusted I am wit
I wish I could give less than one star because thats how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowes but it took close to a month to get all the parts etc. Also lost lots of food.Now again 2 years later the same thing. I called Samsung and became even more irate with the callous we dont give a crap attitude. This refrigerator needs to be recalled and Samsung sued because a company with morals would at least attempt to make a better product after so many of the same problems for so many years. This was to hopefully be my last refrigerator and now I cant even afford to fix the stupid thing. You can add me to the class action lawsuit as well and Samsung needs to recall and take responsibility for wasting our money. I also have a child and infant in the house - Im fearful that someone will end up with food poisoning. This is a huge safety issue Samsung!!!Updated on 07/03/2015: I finally threw most of my food away and pulled the plug on the fridge. It took three days but it finally defrosted. I then plugged it back in and for the time being it is cold and working fine. I suspect that I will end up doing this several times this year but as stupid as it sounds Im bound and determined to get a little more use out of it. So if anyone is in the same situation you might try to unplug, defrost it manually and plug it back in. Hope this can help somebody.
Published: June 7, 2015
Dianne of Rio Rancho, NM
Source: consumeraffairs.com

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Sl
I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so Im not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldnt recommend this refrigerator to anyone.
Published: June 12, 2013
Tim of Mount Pleasant, MI
Source: consumeraffairs.com

I have had my refrigerator for two months. Darned if I can make even one ic
I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?
Published: June 4, 2013
Wanda of Rancho Cordova, CA
Source: consumeraffairs.com

Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacio
Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. Unfortunately the lighting in the refrigerator section is front mounted and everything in the rear disappears into the shadows - keep a flashlight handy. The freezer also has a light, something my prior refrigerator did not have. I really like the slide and reach shelf for deli type items - very convenient. The door storage is a bit inflexible. I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent.
Published: August 28, 2020
Jim of Waterford Works, NJ
Source: consumeraffairs.com

After months of trying to get help for my oven, all I got is a bunch of run
After months of trying to get help for my oven, all I got is a bunch of runaround, transfer call to someone else game, pretend to not have received pictures. The final straw was when I got the last email saying that physical damage is not covered but technical is covered. I about lost my mind!! This person claimed that he had not received my photos and I agreed since they were returned to me due to the large size. So before I sent him the evidence this final time, he had already magically seen the pictures! It went from I dont have your pictures, I cannot enter coworkers email account to retrieve them along with the purchase order for proof. Within a year both my Samsung oven and refrigerator were becoming useless with regular use, not abuse. I bought these brand new off the factory floor so I expected it to last me many many years! All in all, they were bought to be used yet I am being screwed with because the quality does not match its price. If anyone can help me in any way to make Samsung listen I would be very happy!
Published: January 18, 2017
Nevresa of London, ON
Source: consumeraffairs.com

We bought new home in September 2014, had Home Warranty. We have had someon
We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!
Published: July 29, 2015
Kathy of Westfield, IN
Source: consumeraffairs.com

I purchased my Samsung refrigerator in 2015. Within that first year I had S
I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.
Published: May 4, 2017
Dana of Round Rock, TX
Source: consumeraffairs.com

We purchased a our Samsung refrigerator in 2014. Had an issue with the ice
We purchased a our Samsung refrigerator in 2014. Had an issue with the ice make about 8 months after purchase. Had to go through a 30 minute call to get a service person out. Notified us the ice maker was known to have issues. About 2 years later we have the same issue with the ice maker. Go through the 30 minute call again. Tech comes out and tells us this is a known problem and Samsung is replacing the units for some due to the issue. I called and of course ours was too old. Same problem and same ice maker but they wont honor any known issues with their product. Had issues with a Samsung dishwasher too. Samsungs appliances are junk and folks should avoid purchasing.
Published: October 17, 2018
Jesse of Mesa, AZ
Source: consumeraffairs.com

Worked fine until year 6. Then fan noise and icing. This is the third time,
Worked fine until year 6. Then fan noise and icing. This is the third time, second time in 3 months. I have turned off the water pipe for the past month. Today Im following YouTube info but getting stuck on the removal of the lower evaporator cover in the icebox drawer. To do a repair by the way you need Philips Screwdriver and a 10 mm socket wrench (for drawer bolts, could just use a shifting spanner). Ill update later with some images...
Published: August 1, 2020
Barry of Other, Other
Source: consumeraffairs.com

My Samsung dishwasher is the biggest piece of crap. It has never worked pro
My Samsung dishwasher is the biggest piece of crap. It has never worked properly. Dishes always wet, not cleaned so well and worked intermittently they just stopped. Had service and 8 months later, its doing the same thing... runs for 5 minutes and flashes. Samsung will not do anything. Time for a Kenmore!
Published: July 2, 2013
Christine of East Brunswick, NJ
Source: consumeraffairs.com

Samsung 2.1 OTR Microwave SMH2117S - Sometimes only the timer works, microw
Samsung 2.1 OTR Microwave SMH2117S - Sometimes only the timer works, microwave doesnt heat up anything. Sometimes the microwave comes on and go from 60 to 0 in about 10 seconds or less, then shuts off. Tried to pop a bag of popcorn. It turned on properly, then turned off, then on again, then off again, then on again, worst bag of popped corn ever. Of course Samsung doesnt fix their mess up, that bill goes to the customer. I am a customer of Samsung no more. We bought our appliances from Sears, not again. We have only had our appliances for a few years now, they should last longer. Too many complaints about this company.
Published: March 21, 2017
Eugene of Wayne, OK
Source: consumeraffairs.com

My husband and I needed a new refrigerator, after our Kenmore finally bit t
My husband and I needed a new refrigerator, after our Kenmore finally bit the dust. We opted to try a different brand, Just because, I guess we wanted a change. We went to the big-box appliance store, hoping to find something fabulous! The salesman was pleasant enough, and he seemed to be knowledgeable about all of the brands they carried. We really seemed impressed with the Samsung. It was super bright, as it was really well lit on the inside. He touted the greatness of the Cooling Door feature, telling us it would keep our milk, OJ, etc nice and cold, and offer easy access so we wouldnt have to open the whole door to get our most-used items. Its never an easy task figuring out how an empty refrigerator will work when you load it up at home.It wasnt a good thing, when the repairmen had to order a new door the day it got delivered, as it was non-functioning for the water/ice. It also was damaged, so I should have known we were in for it! Ive had the repair techs out 4 more times in 2 years. The thermostat will not keep a steady temp. It either freezes everything, or it gets dangerously warm! We lost an entire refrigerator/freezers worth of food to excessive warmth. I spoke with Samsung directly, and the rep told me to take all of the spoiled food out of the garbage, photograph it and send the photos to them! WHAT??!! It was right in the middle of the summer! No way were we going trash-picking! I purchased 2 thermometers specifically for refrigerators/freezers to monitor the temp. Never consistent... The ice dispenser leaks water down the front of the fridge, so I have to keep a washcloth on the cup holder shelf.The front of the refrigerator is stained from the water on the stainless steel all the time. The inside has a crack right where you open the door. The freezer is horrible to utilize. The top drawer doesnt pull all the way out, so you cannot reach things easily. Because of the ice maker/dispenser, the inside shelves of the door hardly hold anything! Im betting I am forgetting even more of the items that have been plaguing us since this unit was delivered. One repair tech even told me I should consider putting it out in the driveway for a garage sale, hoping someone would unload it from me! Please dont consider Samsung! They make great electronics, but appliances? NO WAY! I have a stove from Samsung that I shall also submit a review for as well.
Published: August 7, 2017
Cheryl of Rutherford, NJ
Source: consumeraffairs.com

2 1/2 years ago we bought all new appliances and unfortunately they are all
2 1/2 years ago we bought all new appliances and unfortunately they are all junk! In 1 year and a day the microwave quit working. The circuit board quit working. Had to have that fixed. The day after Xmas our dryer quit heating! Another repair bill! We were without a dryer for 3 weeks! Today our icemaker quit! It does not make ice nor can we get the icebox off! Now we will have another repair bill for 2-year-old appliances! I am in for getting a class action lawsuit against Samsung!!!
Published: January 31, 2015
Shary of Wake Forest , NC
Source: consumeraffairs.com

The motherboard caught on fire. I was cooking something in the oven and had
The motherboard caught on fire. I was cooking something in the oven and had just checked my food and raised up to see the back of the stove on fire. Samsung will not fix the stove. I would not recommend anyone buying a Samsung range. They are dangerous.
Published: December 11, 2014
kenneth of Gilmer, TX
Source: consumeraffairs.com

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In Dec
We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.
Published: January 26, 2015
Amy of Fountain, CO
Source: consumeraffairs.com

My range stopped working on January 12th. I called Samsung. I was told ther
My range stopped working on January 12th. I called Samsung. I was told there isnt a warranty and that they dont support their products for more than a year. If I spend a few thousand dollars on an appliance, I expect better. The person I spoke to was rude and short and basically said tough. I know getting those calls from unhappy customers isnt always fun, but usually manufacturers of product take pride in their work and stand behind it. It is what it is. Turns out a wire, for some reason shorted out on 12th of January. My range is 2.5 years old. When that happened, the techs ordered some parts thinking it was the terminal that blew (guess it happens a lot). They had to order parts. They came out on January 18th and guess what? It wasnt the terminal. It was a short in a wire. But also the motherboard blew out.They ordered a new one and came back on January 20th, but the new board fresh out of the box, was cracked and didnt work. So they ordered another one. They came today, January 25th and that board, fresh out of the box was cracked also. I have been without a working range for 2 weeks now! I contacted Samsung about their less than stellar quality of parts and they informed me it was the service techs were not Samsung Authorized. Ha! They sure are. I am not opposed to paying for service. Its like a new car, you have to have service it. For me its about the quality of the product.I have never in my life been so disappointed in a product I purchased. I am so deeply discouraged in this company right now. How can Samsung, in good faith promote a product that only last a couple years? Then all of the parts that have been ordered are broken also? Thats wrong. The less than acceptable quality portrayed by Samsung is completely unacceptable. The moral of the story is this. I will never again purchase a Samsung Product. I will not recommend it to a friend and I will not give a 5 star rating to this kind of support, service or quality. I am telling everyone I know to never invest in Samsung. You do not stand behind your products. The quality of the product is less than stellar and consumers deserve better. I deserve better!
Published: January 25, 2017
Tina of Oregon, WI
Source: consumeraffairs.com

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