I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

Ive owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung this is not normal and they say Well its past warranty so you are on your own. Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

Electric Range was purchased at Lowes on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad. Once he got into the area of the element he gasped... He said in 43 years he has never seen an element fuse to the metal sheet. He determined it was not repairable and could possibly be a fire hazard. We purchased a Samsung Washer (repaired 3x) a gas dryer (4x), Dish washer (5x) and now an electric range that is not repairable. Should an electric range last more than 6 1/2 years? Needless to say we went out last night and purchased a new range. It was not a Samsung.

Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). There are some confusing things regarding how many options the shelfs can be configured. Also, Controls are Digital, to be honest they work great but I have never touched them. Hope it is the last fridge I ever buy. That was my criteria for choosing this one.

Model RB215ABBP - I wish I had found these negative reviews before I bought this POS a few years ago. Within a short period of time the right crisper bin started holding water. It still does that! In addition, the ice maker completely broke into pieces. I have a repair guy coming today. If this costs from than $200 I will just replace the fridge. I may replace it anyway. NEVER BUY SAMSUNG APPLIANCES!

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

We purchased this dishwasher ( DMR 77) 4.5 years ago from Leons when we renovated out kitchen. After 6 months the heater went but it was still under warranty. Last week the circuit board died! Our appliance technician informed us it was kaput! Really!! After 4.5 years! We baby our dishwasher and always ensure the dishes are well rinsed before going in and we dont abuse our appliances! My former dishwasher which is a vibrant 15 year old + non-Samsung continues to run beautifully in our neighbors kitchen! Shame on Samsung for making such a poor quality product! Now we will have to further overload out landfills with another poorly constructed appliance! In addition, at the time of our kitchen reno we did also purchase an over the stove microwave which died after 3.5 years! Luckily we did have the extended warranty so it was replaced. But during the install one of the supporting screw brackets fell straight into the microwave. We had to get creative to ensure it was well support but my poor kitchen cabinetry has taken a beating! I will never purchase Samsung again! Buyer beware!!!!

Samsung refrigerator RF263AEBP - I have had this refrigerator for about 4 years now and it has had problems from a little after its first year. It would defrost everything for a couple of days and then start working again. This went on for months and I just figured it was a weird glitch. Then it started this loud grinding sound from the refrigerator section and it acted like it finally died. I called a repairman and he looked inside and said it was the fan but he couldnt work on it because the fan was frozen solid. He told me to leave it open for a few days while he ordered the part. I lost all of my groceries I had just bought. The repairman never seemed to get the part and after a month of no refrigerator, I plugged it back it and it worked perfectly fine for awhile. So this has been going on every few months until yesterday. The refrigerator wont cool now -- its at 66 -- and the freezer is working perfect. I have had it with this refrigerator!

Recently we converted our less than six month old our entire upgraded GE kitchen appliances to Samsung Black Stainless Steel at roughly $6,500. In spite of the cost we have always had success with the product brand including TVs, cell phones, tablets, appliances you name if Samsung makes it we buy it. However the dishwashers has been less than acceptable not to mention most disappointing. Besides being noisy theres always standing water after a complete cycle. If unattended the odor of spoiled or soiled smelling water its all but unbearable. No problem. We contacted the local Samsung authorized technician to make a house call and repairs or adjustment. After a half hour he said everything was in working order and the accumulation of the standing water was normal... I quote its needed to prime the pump... That of course is BS!First thing when you start the washer is WATER! Subsequently and after filing a complaint with customer service which I might add are nothing more than pimple face robots sitting in front of computers that reply from canned presentations. Eventually and after some persistence our complaint was sent to another department and after waiting three or so weeks we get a call back saying they are sending us a complete refund. Once again my faith is restored with Samsung; but its not to be! After a few more weeks the promised call back never came so we reached out to their customer service and once again we got a runaround with the pending refund.But today we get a call from the department that makes the final decision telling us it was a mistake and the problem is considered maintenance not covered under their normal warranty... Mind you we are talking about a product that was less than three weeks old. Their (CR) mannerism with a response was being read not communicated like in a normal conversation; most disappointing to say the least. The CR kept repeating the same verbiage word for word over and over several times. Before I wrote this review I did some research and discovered besides Samsung - Bosch and Whirlpool they share this common problem. Their recommendation is adding vinegar and lemon juice in the dishwasher or you can buy a cleaner/chemical specific for dishwashers to control odors; expect to pay around $12-$13. So Samsung potential dishwashers buyers beware!

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

I like the technology and the layout of the refrigerator but I am a little concerned with the reliability of certain aspects of my model, like the icemaker. I have owned the refrigerator for about five years and for the last 3 years the icemaker has not operated properly. It tends to freeze up after about a week or two and it gets jammed up with ice cube being dumped over the sides.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

I purchased the French double door refrigerator in October 2016. In April 2017, it started making a noise. We called Samsung and we were told it wasnt properly leveled (Lowes delivered and set up). They called back and said it would be 3 weeks before someone could look at it and they would refund our cost. Fast forward until today, still waiting on money, no calls returned as promised, on hold for 30 minutes at a time, multiple apologies, and they are only pay the cast of the refrigerator, taxes and fees are my problem. The worst company I have ever dealt with, incompetent employees that read off cards and overbearing. Only quick response came after I reported them to the Better Business Bureau in their home state of NJ. Dont buy anything with the Samsung name!

A few years ago we had a Samsung microwave. We had to have it repaired when it was less than two years old. Repair cost about $200. Within a couple of months, the repair failed. Sorry, we guarantee our repairs for only 30 days. Thanks, Samsung. In December 2013, i.e., about 15 months ago we bought the RF323TEDBSR/AA 30 cu ft refrigerator because it had the size and features we wanted. It stopped working a week ago. Luckily, we have a 25-year old GE in the garage, still going strong. Repairman from Samsung came today. Oh, you have to order a $200 part. When you get the part, well come back and install it. Another $200 or more. Service stinks. Quality stinks.

We have continual problems with the evaporator coils freezing up. This seems to be caused by a serious design defect(s). The drain for the water defrosted from the evaporator coil during the normal defrost cycle will freeze and stop up, causing melt water to overflow into the crisper bins. The evaporator coil freezes over, causing the fan to stop, leading to temperatures in the cabinet being wrong. The vegetables in the crisper bins freeze, and the upper cabinet is too warm. The internet is full of complaints on this issue, and Samsung is hiding behind its legal limit on the warranty expiration.There is a cheesy metal tab that extends from the defrost element toward the drain hole, but is does not prevent the drain hole from freezing over. I tried modifying it by extending a copper wire as a heat conductor from this tab further into the drain hole... to no avail. This design was obviously not tested enough, with food in it in normal use, to discover the problem. I would forgive a design flaw if Samsung would fix it and make modified parts available to current owners. I will not forgive them for leaving customers with a $2000 lemon and doing nothing for them. I suggest everyone AVOID SAMSUNG PRODUCTS due to their disregard for their customers and lack of action to fix a defective product.

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives dont really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. Im still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung its not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowes. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowes were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable. I am trying to get back my $328.94 that they charged me to repair it the first time (June 30th). This refrigerator came defective from the manufacturer, that is what one of the technicians told me the first time and he said that the manufacturer knows that but they had kept quiet due to a recall or that they have to recall all the refrigerators. At the same time, this technician told me that he was aware of the problem and that they had fixed before, but they did not do that with mine and that is why I want my money back. Because they lied to me. Samsung is bad, bad product, bad reputation. I will ask my children to put this in Facebook and everywhere so people are aware of this problem. Now I know there are hundreds of complaints.

Aside from plastic being left under all seals when delivered and being very noisy, the bottom of the freezer has to be defrosted every few weeks when a sheet of ice builds up under the drawers. After a few weeks water slides down the ice floe and leaks onto the floor. We have tile and when its wet it becomes very slippery. Weve complained but finally gave up but this morning my husband slipped on the wet tile. This is a design flaw or defect but it is out of warranty. My bad but thought I should add to the complaints on this site. We have been very satisfied with phones, TVs and such but will never buy another Samsung anything unless this problem is remedied.

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

Purchased a Samsung French door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched the web for this problem and apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether. Called Samsung again and they refused service. This is a very poorly engineered and very expensive product to have customer service denied. Model RF23HCEDBWW.

I had the vent fan working on my microwave (which is an above range microwave) because I had a stew pot cooking on the range. Supposedly this will help keep condensation down. When I went to check my pot on the range the fan on the microwave had quit and I was getting a code 5 E on the display. I have since learned code 5 E means the keyboard on the microwave has quit due to condensation in the wiring of the microwave. My question to Samsung is...why didnt you take care of this problem before selling me an above range microwave? Did you think through the problem of condensation? Very disappointed in SAMSUNG.

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

Model # RH25H5611SR/AA purchased April 2016 $1244 (tax/delivery). Nothing but problems starting right after 1 year warranty expired. Repairs are now out of warranty. Replaced temp sensor on fridge side, but coils continue to ice over and internal temp will not get above 50 F even though display says otherwise. Keep getting 2 error codes: 21 C, 22 C. Refrigerator side started malfunctioning 6 months ago and now freezer side. Now icemaker will make ice and then melt a few days later. Such a disappointment and customer Service Department has been no help. Rip off!!

Samsung counter refrigerator rf197acrs - After one year, our great looking Samsung refrigerator started to accumulate water and ice under crispers. We defrosted the refrigerator. It stopped for a while but ice started to accumulate at the back of refrigerator behind wall (you could see buildup through air pockets). In addition, the fan started to make noise and eventually the refrigerator shut down all together. As we were waiting for someone to help us, we called Samsung with little help as we did not purchase additional warranty. We called Lowes with little help; however they were sympathetic to our predicament. We finally had repairman out and he exchanged part at back of refrigerator wall but that also failed. He came out again and replaced the same part with a new one and here I am waiting for this one to break! This situation leaves one with a feeling of hopelessness!

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

We purchased the Samsung french door model at Sears. After that, it had broken several times in three years (ice maker). I tried to research this brand and others, and we went with this model. It has to be the sorriest and smallest ice maker that exists. Do not buy this ref if you use over three glasses of ice a day. It sucks.

Samsung has a two year class action lawsuit against it and has known about its faulty icemakers for YEARS, but it continues to sell refrigerators that cannot be repaired. If you are lucky, your icemaker will work for the year it is under warranty. However, expect within six months after that first year, your icemaker will freeze and require constant thawing by a blowdryer. You can pay $250-$500 for a service fee for the technician to inform you that there is NO repair and NO replacement. Your only option is to continue to thaw the icemaker area with a blowdryer EVERY DAY! RUN, do not walk, RUN as fast as you can from Samsung refrigerators!

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldnt buy another Samsung anything. What a piece of junk.

We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

Like so many others, our Samsung dishwasher has problems with the upper shelf bracket. Instead of replacing with Samsungs part, I used plastic 8 inch cable ties and they work perfectly. Have not had problems with that since (9 months), but am getting error message oE which means a problem with draining. Repairman is ordering part to fix but I dont expect it to last. We will replace ASAP with a different brand. Just hate to spend the money only because Samsung is terrible in appliances.

I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.

Samsung RS265TDBP broken 2 different ways in 2 years - On the surface, this is a great refrigerator. Its pretty, its very quiet, its energy efficient and the ice maker fits nicely in the door, giving you more useful space in the freezer.Unfortunately, despite the price tag, its of very inferior quality (and I’ve seen more of the insides of this fridge than I’ve ever wanted to). The ice maker broke just before the 2-year mark (about $80 to buy a new one and install it yourself, although stores have trouble keeping them in stock, they break so fast) and not long after I got that done, the fridge starts making ugly noises, and then gets warm, above 55 degrees (freezer is still ice cold). I took the refrigerator cooling unit apart and removed huge chunks of ice to get it going again. But the refrigerator seems to be permanently messed up now (common problem if you Google, Samsung refrigerator not staying cold) and it wont get below about 44 degrees in the fridge.Im abandoning this $1,200 piece of junk after barely 2 years of service and buying a refrigerator from a reputable brand. I cant see spending another dime on it because research (and personal experience) seems to show that if I pay to fix it, it will probably just break again down the line.

We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. Youll be sorry.

We purchased our Samsung French Door refrigerator, 4/15, and within one month there was mold starting to appear on all rubber door seals. Im sure Ill be told its all cosmetic, but all the same its very disappointing.

In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered top of the line. Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldnt find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasnt worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

The refrigerator seems great until the evaporator began freezing up at about 15 months. The repair person said this is a common failing with Samsung but we had to fight for months to get the problem resolved with Samsung eventually refunding the full purchase price after claiming it was not a warranty item and me having to read their warranty back to them word for word in order to seek resolution.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

I bought a French door refrigerator in October 2009 and have nothing but problems with it. Had ice unit replaced twice and it was never fixed. Told by service technician that Samsung paid that there was a design flaw in Samsung refrigerators and it will never work right. Tried to get unit replaced and Samsung would not respond and delayed fixing until out of warranty. It has never worked correctly. Now I have water/ice under deli drawer and told this is another known problem and a fix has been finally figured out. Out of warranty, so this would be my expense. From what I have read on the internet, I can spend hundreds on repair service and problem will never be fixed. Most people who post suggest dumping the unit and replace it with anything but Samsung. Hate to do this as unit was expensive, but have no other choice. Does anyone know if there is class action lawsuit on these refrigerators?

If I could give zero stars I would! Samsung customer service is jerking me around. I am have all of the issues the previous reviewers mentioned, ice maker freezing, leaking in drawer & leaking water at the top of fridge in back at the seam. I have to keep water line turned off & hope I don’t come home to a flooded floor. I called for service. They came out, said they couldn’t fix it & Samsung rep said they would exchange/replace it. I then paid $80 for the service call for nothing. That was almost 2 months ago. I have called Samsung 6-7 times. I am still waiting for their call which I am sure will be never. Each time I call I am reassured they will call me & it’s been about 2 mos. I am getting blown off & strung along. It’s a 3yr old $2000.00 fridge. There must be some kind of class action suit that could be brought against Samsung. This is so shameful that this huge company can rip people off continuously. Never will I ever again buy anything Samsung. If I happen to see someone in a store in the future looking at Samsung appliances or products I will definitely share my experience & dissuade them from buying anything Samsung.

I bought a gas stove, I have about 5 weeks peeling the paint, they design that it doesnt cover that because I damage it, that I must use special products to clean it, all my life I have cleaned it the same and I never had this problem. That is of crazy. I will never buy Samsung again and I do not recommend it, the truth angers that they do not want to take responsibility and see us as we do not matter as customers.

We purchased the DW80 series stainless dishwasher less than a week ago & only used it twice. 2nd use it would not drain & leaked water all over the floor. Customer service at Samsung is of no help & warned me we will be liable for service charges for their technician to repair. This is a joke... the appliance is less than a week old! I bought a full set of Samsung appliances & should have better researched to learn of the poor quality of their products prior to purchase. Buyers BEWARE - invest your money with another manufacturer that has reputable service & quality!

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!

We purchased the induction stove Nov 2013. Paid around $2000 and now it is trash. Called customer service and they said I needed a repair person. E-84 shows up on the screen and nothing works. I shut off power to try and reset and nothing worked. Repairs could be very expensive from some information I got so I am not going to take a chance and waste more money. I will not buy any Samsung products in the future.

I have a three-year-old Samsung side-by-side fridge that cost me $1000. Suddenly last month, it started to make a noise like a motorboat. I didnt think that a fridge less than 3 years old should be having issues, as I have had many refrigerators that lasted me 15 years or more with no repairs needed. None were Samsung. Well, I called Samsung and they were not willing to do anything for me. I had to call and ask for a supervisor who was not willing to make any concessions. Finally, after telling me multiple times that the fridge is out of warranty, she says she will pay for the parts but I had to pay for the installation myself.I am on a fixed budget and the repairman, theirs, wanted $250.00 to do the job. My son can do it for me for free - all we needed was the part. So I asked them to send me the parts then for free as they offered, but she said no, I HAD to use their service people or it would void the warranty. What warranty? Didnt you just tell me 5 times that I was out of warranty? She said it would void the warranty. This is a runaround and I am looking to find out if anyone else is having this problem with their fridge. The evaporation coil freezes up on the fridge side, and I was told I needed a Temperature Defrost sensor. I found one locally and am going to install it myself, but I had to make twenty phone calls in order to find one. The part costs $11!! Rip off company, lousy products and poor customer service. Dont ever buy a Samsung fridge!

I wish I had read the reviews prior to purchasing. From day one the fridge did not work. I called samsung, they were going to get a repair guy out but the first available was 8 days away. It was new and it should work from day one. So I wrote a nasty letter to samsung. Then told homedepot that I was going to return it and find a company that valued my business. Well then Home Depot decided to replace it. My suggestion is to never buy a samsung product, their customer service dept is brutal.

Model RF220NCTABC/AA - cracking noise from doors. The problem with the doors is not exactly in the hinges themselves. There are two plastic pieces: one black in the top next to the hinge, another white in the bottom next to the hinges. These parts have the function of toggle-close the doors and unfortunately are not of the right quality. They are each attached to the door with one Phillips screw. If any of them breaks, you get the crack sound. I just removed the one on the bottom right and the problem went away. Your technicians answering the phone should be trained on that and even if the refrigerator was bought more than one year ago, send customers these parts for free. Probably the postage will be more expensive than the parts.

I have never had a dishwasher that stinks like this one. And it seems it is a major issue. I made a mistake by looking at Best Buy reviews. Of course now I am pretty sure they are fixed. We redid the kitchen with all new Samsung black stainless. Looks great but terrible appliances in general. Will never buy another Samsung. Jan **St Louis MO

Samsung Dishwasher DW-FG520W - Third time since February I have had to call for a technician to fix and replace the upper arm, which keeps breaking. Consequently I cannot shut the door to wash dishes. Third time! In 9 months! Lucky its still under warranty, but having read other peoples problems with Samsung, am now wondering if this is going to be on-going. Would not recommend buying this dishwasher.

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back. I assume I will have to take another day off work to await pick-up (Samsung lost my confidence, replacement is not an option). I should have learned this lesson last year when my brand new Samsung phone needed warranty work after two weeks of ownership. I now ask the questions; what is the true cost of this transaction? How much money and personal time will this cost me? Will Samsung compensate me for any of that? After all, it was their carelessness and lack of quality control that lead to this. They could redeem themselves with an appropriate offer, however, based on what Ive read about Samsung CS, its not likely. Goodbye forever Samsung... Thats one Titanic Id like to see sinking.

Purchased this attractive SS Samsung french door bottom freezer refrigerator a few years ago for $2500. It started leaking water in and under the drawers and making a loud noise. Apparently, this is such a common problem, most appliance repair companies won’t guarantee the repair as it may freeze up again in a few months and fail again. When I called Samsung, they said that it is no longer under warranty. They fail to acknowledge the defect. I will never buy another product from Samsung-a company that makes terrible products and fails to acknowledge and repair their defects.

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

I do not have to rinse the dishes. Delay start, short cycle. The inside bottom rack has many ways to place the dishes in. The utensil rack is the whole length of the inside of the dishwasher. The top rack has where you can put in wine glasses where they are held in place with individual holders. It is black with stainless steel inside. I love how clean the dishes come out. Also no water spots. It is so quiet that you dont even know it is on.

We bought our Samsung from Lowe's. It was on sale and with my veteran's discount, it was a great price. We are empty nesters and the size of the fridge is perfect for us, with ample door storage. Lots of freezer space also. We love the filtered ice/water through the door options. The stainless steel is so easy to keep clean and looks really sharp. Temperature controls actually work where in some other brands we have owned they were more like idiot gages, nonfunctional. We have owned it six years now and still loving it. Only thing I would change is the location of the water filter. Put it up top so an old man like me does not have to lay down to make the change.

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadnt experienced. I called Samsung and the first words the service desk said were, We havent experienced that problem before, which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish Id done it right away.He took the bottom panel off the back, took out the two drain pipes for the automatic defrost, about 7each with a rubber, flat nipple on each one. He shows me the small slit across the end of the nipple that the water drains thru and explains that if that slit gets clogged the water backs up and freezes in the bottom. It also could cause water to be leaked under the drawers in the cooling part of fridge. All he did was cut about -1/8 off of the flat ends and put them back on the pipes and reinstall them. They must just slide on because he didnt have any tools but the screwdriver to remove the panel and a snipper to cut the rubber nipple. You can use scissors for that. I could have done this myself had I known what to do. Thats why Im writing this.Also he said to be sure to turn fridge off for 48 hours to make sure all the ice has defrosted. Thats a pain, but weve been removing the ice for 2 years every 3-4 weeks. If this works, its worth the 48 hours without a fridge. If this works, you wont hear from me, if not, Ill let you know. It was a $79 service call. Its a bad design and hopefully Samsung has changed it. My fridge is almost 4 years old. I love everything else about it.

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

My refrigerator is 4 years old. Worked well for 2 years and since then I must defrost ice maker with hairdryer every 2 weeks and the defrost water accumulates under the meat tray and must be soaked up with towels. I will never buy another Samsung appliance again.

We purchased a Samsung refrigerator from sears labor day. Freezer never worked get cold. Was told it was the settings. In Jan water in crisper tray, no ice, followed by flooded floor. This is the short story of it. 6 visits from repairman and still not fixed. Samsung just gives us the run around and now after 1 yr they are using that now to say SEE YA.... Ridiculous. DO NOT BUY ANYTHING FROM SAMSUNG!!!! Sears is an issue too. They did nothing to help!!!!!! I will not shop for any appliances at Sears. Buy local.

Our dishwasher didnt clean very well, we often had to redo dishes. At about 11 months after we bought it, it stopped working altogether. It was still under warranty, but we had also purchased an extended warranty. We called Samsung, they referred us to an authorized repair shop. We contacted them, a guy came out and said it was a broken drain motor. He said its a common problem in Samsung dishwashers. He said hed order the part and let us know when it comes in. He expected it to take 1-2 weeks. After 2 weeks without hearing from him, we contacted his shop. They said the parts had not arrived, well call you when they do. Another 2 weeks go by and we havent heard from them so we called them again and asked why its been a month already and we still have no dishwasher. We were told the technician would call us back. After another week, we had not heard from the technician so we contacted Samsung. Samsung said theyd check into it and call us back but after 2 more weeks, we hadnt heard from them. We then contacted Samsung via online complaint and were told there was never a ticket generated. We did a live chat, gave them the info we had, whom we had talked to about the parts etc. They had no record of it. I have a 3-page transcript of the conversation. We sent another copy of our purchase agreement (we had done this the first time) and heard from them 2 days later. They told us we were out of warranty and had to talk with the extended warranty people. This is after we had reported the problem while we were still under warranty (When we called the first time, they (Samsung) looked it up, told us we were still under warranty and thats when they gave us the info on the authorized technician shop to contact). They told us we have to contact the extended warranty company, which we did. They submitted for payment from Samsung so we could get the drain motor, and the drain hose. Samsung refused to pay for the drain hose part or labor. They said theyd pay for the motor but not the hose. They told us that we have to pay for and install the hose ourselves. They consider the hose a consumer installed part. This is a built in, under counter dishwasher. We tried to explain that it makes no sense since the drain hose is connected to the drain motor. If the hose does not drain properly, it could be the cause of the motor failure. Besides that, if we mess with putting the hose on and the motor fails again, they could come back at us to say we didnt install the hose correctly, therefore another fix of the motor wouldnt be covered under the warranty. We are quite frustrated at this point and dont know where to turn or what to do next.

This has to be the worst dishwasher on the face of the earth. To begin, the workers who delivered the machine broke our woodwork on the floor and they tried to hide the damage. We used the machine twice and couldnt stand the smell and the grinding noise was deafening. Samsung came out and began berating me telling me that this problem was not covered by the warranty and I will never be able to use the warranty again. The repairman was actually yelling at me. I finally had to ask him to leave. While he did fix the machine, like others, it wasnt long before I began experiencing other problems. Hopefully, theyll come out since its still under warranty and be professional about the repair. Weve never had such terrible problems in all our years of owning a dishwasher. This machine should be recalled.

Sumsungs excellent customer service is a customer’s nightmare. Here is our experience: 2 days before X-Mas 2014 our 3 month old fridge model RS22HDHPNSR stopped cooling properly 2 days later it stopped all together but the temperature readout did not indicate a problem and remained at the normal settings. 12-24-14 called Samsung customer service gave all of our info: Name address, phone #, e-mail address. Was instructed to reset thermostat, called back after a few hours to inform Samsung that unit was still not cooling. Advised that a repair service would come in 1 to 2 days to take care of problem. 12-27-14 After several hours working on our fridge repairman told us that the unit suffered a major failure and parts would need to be ordered.We contacted Samsung same day again had to repeat all of our personal info and we now requested a replacement for our 3 month old unit. Thats when the nightmare really began. We did not hear from Samsung and had to call daily for updates. Each time we received a new ticket # and were told our request was in review. On 1-2-2015 we were informed that our request for replacement was denied because replacement parts were in. On 1-7-2015 After 2 repairmen hammered and soldered for 3 hours on our fridge in the kitchen they could not fix it needed more parts. Again we called Samsung requesting a replacement and again never received any updates. On 1-9-2015 finally got through to a supervisor who than told us after speaking with another supervisor that our request for replacement had been denied a second time, because the additional parts are in. On 1-13-2015 after 3 more hours working and banging our fridge it was working. After a 3 week long ordeal of no refrigerator/freezer, uncounted hours spent on use less phone calls speaking to a total of 36 Samsung employees we have a rebuilt Samsung refrigerator. Samsung Excellence Customer Service??? You decide.

Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that dont fit anything. Would love to swap it out for another.

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

Samsung Model RF31FMEDBSR - Worst fridge ever. Icemaker has always frozen up. It definitely does not make the 10 pounds a day that they advertised and now the whole fridge is freezing up and not keeping our food properly cooled. I am very confident we have eaten spoiled or bad food because of the temp problems. The door says one thing but the actual temperature is much warmer. Customer service at Samsung was asking if the door was closed and other time-wasting questions.

Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

Called Samsung gave information needed. Directions were very unclear! Dialects are different due to accents but ENGLISH IS ENGLISH! Then I was asked to unplug my fridge for one minute. Never asked if this was capable by me. Im disable and so is my Mother! Broken backs, traumatic brain injuries... dont pull fridges out to unplug! This unit is 1 year and 2 months old! I knew we should have bought an LG!

Refrigerator is very poorly made. Freezes up and back all the time water and a bottom of refrigerator all the time. How to take the inside back off refrigerator at least every 3 months to get the ice out and possibly have to take the crisper drawers at to suck water out of refrigerator. Ice maker does not work. Never did work.

Our series model has a long history of consumer complaints on ice build up because of a faulty defrost design. We cannot fill the lower freezer beyond 50% capacity. The interior wall shelves and plastics easily break. The interior compartments are cheap.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

I have had my Samsung French door Twin cooling Refrigerator for a little more than a month. When cleaning and polishing it I noticed pin size rust spots that are barely visible to the eye. However when I spoke with Samsung they said I should of noticed them when the fridge was deliver. We did look over the appliance for scratches, dents, and marks but these spots are the size of the point of a pin and can not be seen until you are up very close which I was today when I was polishing the doors. Since it is a Cosmetic problem Samsung will do nothing.Goemans Appliances where I purchase my Appliances for my new home said to try Stainless Steel Cleaner. I will do that, I sure hope it works. When I hung up the phone from Samsung I went to the internet to see what I could do. It is frightening what can happen with these tiny spots if you do not get them under control. My advice do not buy Samsung. They do not stand behind their products. Goemans Appliances do not service their products and most of all DO NOT BUY SS APPLIANCES. The companies are getting away with fraud.

My family recently purchased a Samsung, french door refrigerator. We even purchased a 5-year warranty with this appliance and a lot of good that did us. After owning it 6 months, the ice machine kept thawing out and refreezing, never working properly. Then after a big whopping 1 year, the SAMSUNG FRIDGE COMPLETELY QUIT!!! We lost everything inside the fridge and went without a fridge for over a week and a half. And do you think SAMSUNG honored the warranty... Nope!!! Do you think they honored the full replacement... Nope!!! We still have a little loaner fridge because nobody can seem to help us. So I wouldnt recommend a Samsung fridge to anyone. Not only is it $expensive$, but it never worked properly and obviously the warranty is worth nothing.

I have a Samsung fridge, stove, microwave, and dishwasher. Everything works great except the dishwasher. It looks great from the outside. The control panel is on the top of the door, giving it a sleek look. However, it does a terrible job washing dishes. Dishes on the bottom and top racks both come out sticky with grime. If there are any food particles on a dish, this dishwasher will ensure that ALL the dishes are now covered in food. The dishwasher is also really, really, really slow. The cycle time is probably close to two hours. Anyway, Im happy with my other Samsung appliances, but buying a new dishwasher is high on my priority list. Dont buy a Samsung dishwasher. They suck. We use ours primarily as a drying rack for when I hand wash the dishes.

2014 model rh29h9000 - This model is extremely loud when cycles on. Looks great but have to exchange because of volume of motor. Exchange for the same model and the same problem occurred. If you like to listen to your refrigerator then this models for you. Too noisy. Will be exchanging this one as well. Samsung should stick with TVs.

Purchased a Samsung 4 door refrigerator and the ice maker is completely useless. We paid premium dollars for this fridge and every 2 weeks we need to remove the ice build up in the ice maker within the refrigerator. This is a well known issue and Samsung even put out a service bulletin but they want me to take the cost for a design flaw. I should not have to pay a penny for something that should be a given such as making ice within my refrigerator. I will never buy a Samsung product due to this experience and how they value their customers.

I love the size and the French doors on top and freezer drawer. But HATE the ice buildup under the crisper drawers that needs to be chopped out every few months, despite the humidity controls...

Own a French door Samsung Fridge and water accumulates and freezes at bottom of fridge. Have to empty the fridge, take back panel out and thaw out drain line which will probably freeze again shortly. Sears, where the fridge was bought, claim to have never heard of problem however internet is full of complaints and there are several Youtube videos in how to fix problem. Had issues with brand new unlocked Samsung phone and after spending hours writing Emails and calling service center went out and bought Motorola phone. Samsung service is pathetic and will NEVER buy another Samsung product as long as I live. I have since bought a TV, a tablet, two phones, a dishwasher, washer and dryer all brands other than Samsung. How a company can be so arrogant and probably successful is beyond me. I asked clerk to speak to a superior and she said that she did not report to anyone and was given email for headquarters. Receive same form email back, total waste of time. Spent two hours to repair fridge, threw out food and if it freezes again I will cut my losses and buy a new one (this one was $2K).

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back. They delivered it in the pouring rain, it was windy and they were in a rush. In such a rush, the truck door smashed the side of my fridge. As they brought it into my house, they scratched and dented my door on my house. They broke the wheel underneath the fridge and pushed it along my floor boards. They have now made a mess of my floors by denting the floor boards from my door all the way to where the fridge is located. When they left, I went to shut the door and noticed pieces of the fridge on the floor and as I looked down, I noticed the door on my house was damaged and the massive dents in my floor. I then contacted them straight away to tell them because by this stage, the delivery guys had driven off. I had a 3-month-old baby in my hand at the time. Thats why I hadnt followed them out. When I reported it, they were great and shocked about what had happened and were making a case of it.After many, many calls since 9th August 2012, they finally decided to approve they would repair the damage. I have spent time getting quotes for the door and my floor to be fixed and forward them on. I then had the owner of Samsung Plaza come out to view the damage and she advised she would send me a check for the door to be repaired but had someone she knew who would fix my floor. Since then I have again made many, many calls and emails and really havent got anywhere. I was advised a repair guy would come 31 October and had a call in the morning to cancel. I then told her that I had the painter coming out to repair the door and needed the check for payment and she advised she would send it in the mail. This has never been seen. I have contacted her chasing the check and the repair guy and always am told, Ill call you back. I have been pretty patient and its wearing very thin now after almost months of this. I need help on getting to the bottom of this. In the meantime, I have another Samsung agent attend to pick up and repair the broken wheel on my fridge.

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

I purchased a new home and new appliances were chosen by contractor. This dishwasher started randomly on its own one day then an LC CODE appeared. Researched this to find out water has collected in bottom pan and this detection will stop washer from running. It is a common occurrence as there are several Youtube videos on how to fix it. ITS BRAND NEW!!! Why haven’t they fixed this common issue by now since it is obviously going to have BAD reviews? DO NOT BUY.

I bought the side by side fridge in 2011, and it never gets cold and some yellow stuff on the freezer bottom. Called Samsuck out. They told me there was nothing wrong with the fridge but he also found a crack in the bottom of the freezer. I asked him why does the fridge when its turned down as far as it would go but would not get it cold cold like my Whirlpool did and my Kenmore elite did? He said thats the way Samsuck does their products. I will never buy a Samsuck anything ever again. Whirlpool all the way. Im tired of import cheap ** products!!! Now its time for a new fridge. What a waste of money. Thanks Samsuck.

I purchased my Samsung refrigerator exactly 2 years ago. It has been broken (not cooling) for 3 weeks. At first I was told it was the computer board.. I ordered the part... waited a week... and it didnt fix it (& of course this part isnt covered so Im out the $150). Then I called them back and was told it was a relay switch. Another $50 & another week waiting on parts... and guess what?!?! It comes and didnt fix it! It has to be the compressor and Im told I will have to wait ANOTHER week for someone to come out to fix it. All of my food was ruined and I have 3 kids and we are presently living out of 1 small cooler! Very unacceptable if you ask me! I am getting rid of all Samsung devices and appliances that I have and moving on to better companies! Consumers beware!

I am a contractor who has installed over 100 dishwashers. This is the worst installation design I have ever seen. The hot water & drain connections are at the left rear corner of the D/W. The hot water supply line requires a 90 degree fitting (which is NOT supplied). The water supply connection is 3 above the floor & 4 from the left side. The water connection fitting on the D/W is PLASTIC. You have to buy a 90 degree fitting (brass), then remove the BRASS connector nut & replace it with the PLASTIC nut provided with D/W. When you connect the water supply line to the 90 degree fitting, it has to bend at a 90 degree angle to fit in the cabinet opening. The Drain hose is also connected at the rear left hand corner. You are warned to not overtighten the 90 degree fitting (PLASTIC) or it can cause a leak. THEN, it tells you to slide the D/W into the cabinet opening & be careful not to kink the water & drain hoses. It is such an idiotic design that the instructions actually say, Get a SECOND or THIRD person to help you if this is necessary. Once installed you have no way of seeing if the water or drain hoses are leaking, until it is too late. Three days later water was dripping from my basement ceiling, due to water connection leaking and ruining my bamboo kitchen floor. For 46 years I have installed D/Ws with the connections right in front behind the base panel. An easy connection for one man/woman and you can readily observe if you have any leaks. Samsung should stick to TVs.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

This Samsung Refrigerator French door, bottom freezer, model # RF217A was purchased through Sears 4 years ago and has not stopped freezing the produce bins since I first received it. I have had Sears service out at least five times to fix it. They have replaced the motherboard, The defrost drain, The ice maker, The EVAP cover, a new probe, It still leaks, and freezes. Buyer beware. Samsung, nor Sears will not replace this obviously defective product, So after 4 years. I have finally given up and will buy a new refrigerator. I had to save the money to afford to purchase a new one, Samsung has won. BUT NEVER AGAIN.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other peoples sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

We bought all new Stainless Samsung Appliances for our kitchen in early 2012. The refrigerator vegetable drawers both fill with water. Have to drain about once a week. The bottom freezer drawer builds ice under it so you have to chip ice about every 2 months to get the drawer to close.