Bought a new samsung side by side new at Lowes. It is 11 months old and still under warranty and extended warranty. Started making ticking noise like the fan is hitting against something 3 months ago. Samsungs response is that it is overloaded/over packed and I should unload and defrost. This works for a couple of weeks, then it is the same. I do not load this any more full than my previous Whirlpool side by side or GE before that. Neither previous unit quit working, just moved to larger unit and this time to a stainless. Went with Samsung because it was on sale for same price as Whirlpool but I got a Energy star rebate because of its energy efficiency. If I had read reviews first I would not have bought it. Now I read that Samsung is exiting the American market because we expect them to last too long. A counterpart at work had same issue with identical unit he bought 3 months earlier at Best Buy. He had to threaten Best Buy with legal action before they finally replaced it with more expensive unit (he paid difference). I will never again buy a Samsung product. I will call Lowes tonight and they have always backed their products well for me.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it’s neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddahs main dealer, but he told me, “If anything goes wrong with your appliances, it is just your bad luck and we cant help you.” So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.Everyone knows how hot the weather is in Saudi Arabia and the pain I suffered because this world class brand is really awful. I would not recommend anyone to go for this ** brand Samsung ever owing to their awful reliability and customer service track.

I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but No. We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say See SAMSUNG ARE NOT GOOD.There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

As I tell all of my friends, stay away from Samsung appliances. They may make good phones but they should stick to just that! We bought a Samsung french door, freezer on the bottom refrigerator 4 years ago. The ice maker started freezing up and not working 6 months after we bought it. At times it makes so much noise it wakes us up. Now a new problem... the fridge just stops cooling even though the freezer is still working. Its an on again off again problem leaving us never knowing when our food might go bad. Yesterday it stopped working for hours so I ordered a Whirlpool (which I shouldnt have to replace a rather expensive 4 year old fridge) online from Lowes. Then about 10 pm it just started working again. I called a repairman only to find out that, between diagnostic and the fix, someone would have to be here about 2 to 3 hours. My husband and I are both high risk if we get Corona so I really dont want someone in my home. Now I dont know whether to trust it or go ahead and spend another $2000 (were on social security and cant really afford it) or just hope and pray that we dont get sick from eating spoiled food if it goes out and comes back on while we are sleeping. From what I see on this forum Samsung, you have caused so much stress and anxiety with your defective products, not to mention possible illness. You should (but Im sure youre not) be ashamed!

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

We purchased a new refrigerator for thousands of dollars, only to get it home and the cooler doesnt cool. The freezer, ice maker, and water work but the cooler doesnt. I called them and they sent out a repairman and he didnt fix it. Called back and they said he would come again but he never did. Samsung wont find anyone else. 2 weeks Ive been trying to get this fixed.

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees its loud but hes heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

I bought our Samsung Refrigerator in 2008. After replacing the water filter for the second time, it started making a loud noise. I called Samsung and they said they have not had any problems like this and told me I only had a year warranty because I did not purchase an extended warranty. I told them Ive learned in the past that if you buy a good product, you dont need to waste money on extended warranty. I was given the name of a repair service company that can repair Samsung. He came out and said it had to be one of two parts. He ordered both parts, came back in 10 days to replace one or the other and we told him go ahead and replace both so we dont have to play a guessing game which one it was. Well, a week later, it started back up again. This time, louder and harder. I just called the repair company and left a message for them on their recorder with the fridge making the noise for them to hear. I took out the water filter so we can get some sleep. We have well water so we really need the filter.

I would never purchase another Samsung product. From the refrigerator to my cell phones everyone has had some type of problem that I would attribute to design flaws.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

Purchased fridge 2011 (Model RF217ACPN, Serial #Y4AU4ADBB00305F). Made three service calls. 1st - right after purchase, Freezer wouldnt freeze. 2nd, last year, the veg and fruit bins accumulated water. Sunday woke to a warm fridge and freezer, everything melted. Service tomorrow.

I have had this refrigerator for a little over an year. My unit started make loud noises and stop getting cool. I had an repairman come out and he advise that this Samsung brand always have problems with the cooling unit. It had froze up. He took the panel down and defrosted it. Now 2 months later I am back at the same issue. Now its a bad odor and hot. The freezer is all good. This is crazy. After reading all these complaints I know now that I am going to have to replace my unit. I should stuck to my Whirlpool brand which last me for over 15 years and I only got rid of it to upgrade to this or shall I say downgrade. Samsung rs263tdb.

We bought all Samsung appliances for our new home. The fridge lasted 2 years, needed a new motherboard and fan. Our washer is the exploding machine, on recall, check if you have one... Our dishwasher broke 5 times in two years, we had to pay servicemen 120 bucks each time to look, motherboard, seals, racks, etc. Everything replaced. Samsung service said initially they would replace machine before one year, but it dragged out longer, so they said, Too bad youre no longer under warranty. It was never fixed. A so-called Samsung guy showed up, said we should not use Rinse Aid, causes bubbles. I laughed at him. No one from Samsung had anything on file he came to our home. I met two people last week at Lowes looking for a dishwasher, they had the same machine I did. We laughed. Never again. Samsung dishwasher the worst ever! Stay away!

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

This microwave keeps turning on and off by itself, and now has a burn smell. I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

I bought Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) from Home Depot in Jan 21, 2014 (delivered/installed) with Home depot Warranty/protection plan of 3 years paying extra money. In June first week, realized my produce bins have been accumulating water and freezer not working properly. Frozen foods were melting and water accumulation everywhere.On June 19, 2014, We called Home depot - they said it is still under 1 year mfg warranty so we have to contact Samsung. Called SAMSUNG (#1800-726-7864) and complaint about the problem. They arranged the service technician (from Service Quick# 1-888-787-8425 who does servicing for Samsung). By the time appointment was scheduled, refrigerator started making big noises. July 02 - Technician checked for error code (cooling fan & defrost error) & fixed the problem - changed PCB as it was not sending the voltage, cleaned the condenser, cleared frozen area with steamer.It was running well but, AGAIN on July 27 (not even a month) the problem started with the cooling area, water accumulating in bin area. We thought might be temp issue so try to troubleshoot but not worth it. Called Samsung/Service quick on JULY 29 to complaint. Appointment is made for tomorrow August 4 and the problem is already added - my whole freezer is not working. No ice making. I am working on my replacement/ RETURN with SAMSUNG/ Home Depot. I recommend do not buy SAMSUNG HOME PRODUCT. They are only good with cellphone and TV (which is working fine, the one I have).

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.

I have a 9 year old two door fridge, which when working is a great design. I find it hard to get a repair person to resolve a long-term noise in the fan. I now resort to using my hair-dryer blowing into the vents and this seems to de-ice the fan and hence the noise abates for a few months. Also sometimes the water dispenser decides not to dispense water... ugh! I am frustrated but these items cost a bomb, so I havent replaced it yet.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

We have had our dishwasher 13 months, 1 month too long apparently. It was working perfectly, used approximately every other day. Then one day, it started to malfunction, stopping 10-15 minutes after we start a load, with an error message SE. Look up that code to find that its a draining problem. Ok, no problem. Disconnect the hoses, clean out the water, see that the hose is draining well, and reconnect. Load runs perfectly. Next load, the message happens again. This time, I remove the entire hose, clean it out. Reattach, runs perfectly. Happens again after the next load.Called Samsung, they stated sorry, your warranty is expired. Well, of course it is. Why would you warranty your product for more than 12 months? Ok, so thats fair. I ask for suggestions. Instead, the person I get at the 1-800-Samsung can hardly speak English, is talking SO quietly I can hardly hear her over the noise of the call center, and is basically just repeating what I am telling her. ZERO help at all. Tells me to just turn the power on and off then offers me some numbers for people to call to get authorized service. Tonight, after the 4th time of the SAME error message happening, we drain it, leave it unattached to the drain and have it drain into a bucket. Its draining fine, wonderfully in fact, but again, while watching it drain, we get the SE message, the same message that states we have an error with our drainage system.So, its one of two problems, a motor or an electrical. Either one is UNACCEPTABLE for a 13 month old dishwasher. Every single one of my appliances is a Samsung product, and because of this incident, I have absolutely zero faith in the other products. The thing that is now really bothering me is all the negative reviews of this product. How is it possible that this product is considered a high end product when I cannot find a single review to substantiate that? We spent almost $800 on this thing. Thats ridiculous, and to only get 13 months out of it. To get it repaired is going to cost us $200 for the service call and whatever the cost of the part that we need. I think we should just replace it but again, that makes me so mad because we shouldnt have to be replacing ANYTHING at 13 months. Im so upset Im crying. Shame on Samsung. Shame on you.

We purchased our refrig in Sept of 2016 with the extended warranty on the ice maker. The ice maker has now totally frozen up and cannot be used. We do have a tech coming out tomorrow. But after some research I discovered there is a class action lawsuit against Samsung because of the problems I have read from others on this site. According to the lawsuit the problems were discovered in 2015 but Samsung continued to put the inferior ice maker in their refrigerators. Once in a while the food in the freezer has frost on it like the freezer door was not completely shut. My son had the same issue with multiple repair calls and no resolution. For now this will be my last Samsung product to purchase. I even called the company this week. SO BUYER BEWARE.

Have over the range Samsung microwave. Dont buy this poor quality unit. Handle broke within 6 months. Now will not shut off. Loud buzzing noise and continues to cook after cycle. My experience is that LG and Samsung make poor quality appliances. I will not be purchasing another of these brands.

Samsung is the WORST refrigerator I have ever purchased. The customer service is a joke. They just give you the runaround so you give up. They insult people. They transfer you and put you on hold for literally hours, disconnect the call and they DO NOT stand by their product. After 4 months of talking to a total of 31 different people at their customer service department, my family is still without a working refrigerator.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldnt fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge. Now a month later, I called asking the status of the refund. They acknowledged they offered a refund, but they rescinded the refund offer stating that I refused the repair. I explained that I did not refuse the repair, I accepted the offer of the refund. After many more hours on the phone, I finally gave up. I do own 2 Samsung refrigerators, 3 televisions and just purchased a new side-by-side washer & dryer. Never again. Their new corporate mantra: Were Samsung - were here to screw with you. I am done with Samsung!

Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. Unfortunately the lighting in the refrigerator section is front mounted and everything in the rear disappears into the shadows - keep a flashlight handy. The freezer also has a light, something my prior refrigerator did not have. I really like the slide and reach shelf for deli type items - very convenient. The door storage is a bit inflexible. I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent.

We purchased a Samsung side-by-side refrigerator (RH25H5611SR/AA) in June 2016 from Sears. In December, the circulating fan in the refrigerator side gave out. Do a search - this is a continuing problem for Samsung refrigerators, across many models. It took 3 weeks and many phone calls before the service guy showed up and finally fixed it with a replacement part in less than 15 minutes. Three days ago, the same thing happened to the freezer side. Sometimes the fan runs (noisily) and it cools, mostly it doesnt and the freezer sits at about 45 degrees with water from melting ice running out the front. So I started a service request online late Tuesday evening. Thursday noon, Samsung called. I had to play along with their script for troubleshooting which is a huge OMG waste of time. Finally, everything looked good, the support person assured me - I would just have to monitor it for 24 hours (they are expecting a miraculous healing?), then I could call back and schedule an repair appointment. Okay - I called the next day, same time. Now let me mention, this refrigerator was a floor model. So it was sold more than a year after it was made. We were assured it would be under warranty. BUT - it fails Samsungs automated warranty approval application - so the same as the first time, when I called back they tell me it isnt under warranty. They have the sales receipt I sent the first time, which was approved - theyre reading it - but they get stuck because they cant read past the delivery date on top to the bottom where the purchase date is shown. So they tell me its not a valid receipt. They tell me its a delivery receipt (it isnt - just a planned delivery time 7 am-12 pm is shown). Both dates are still in warranty, but in the end they tell me I have to submit the same receipt again. Its Friday. Another 3 or 4 day delay until whoever approves receipts looks at it. Instant rejection, 3 days to reprocess. So earliest, Monday or Tuesday I may get called back and with luck only wait another week until the service guy shows up. My old refrigerator in the garage has been running 19 years without a hiccup. Samsung - exploding washers, defective refrigerators and customer service that would make Comcast proud. Honestly, I wouldnt buy toilet paper from that company.

I purchased this new refrig. when my old one gave out, so I was in a hurry to get one and did not do any homework as to the appliance. I went by the name alone. Big mistake. Right from the front door inside the house this thing was making noises like crazy. After 2 weeks of trying to get a repair man out, they finally replaced the fan and the ice maker. These loud banging noises, and cracking sounds, then sounds like hot water hitting cold, sizzling noises continue. All day and All night!! My dogs are barking all night thinking someone is coming into the house it is so loud, when company comes, I have to shut their door, in hopes they can sleep. I would never buy another Samsung ever!! I would like to get some sleep at night, I do have to work. I hope someone reads this and can do something about this problem, or replaces this haunted device. Thank you for reading.

We bought a Samsung refrigerator from Home Depot to replace an old refrigerator that had developed a Freon leak. When the new refrigerator was delivered and plugged it, it immediately tripped the GFI breaker. The Home Depot delivery crew said there must be a problem with the electrical circuit. Lamps and other test units plugged in to the outlet worked, but plugging in the refrigerator immediately tripped the circuit. We paid for an electrician to come out. He said that the circuit tested OK but recommended that we replace the GFI breaker. He installed a new GFI breaker and outlet for the refrigerator. The circuit tripped immediately when the refrigerator was plugged in. The electrician tested and diagnosed the problem as an internal short in the refrigerator. Electrician cost $296. We contacted Home Depot about the problem, and our call was routed to Samsung. After about 15 minutes answering questions with the Samsung representative, we were told that a local Samsung service contractor would contact us within 48 to 72 business hours. We received a call from Central Electronics Services saying that the soonest the could have a technician come out to diagnose the problem would be two weeks later - nothing could be done to advance the service schedule. We went in to Home Depot who expressed concern about the problem and said that it is not uncommon to experience problems in getting manufacturer warranty service from Samsung. We are still awaiting the Central Electronics/Samsung service technician to arrive. Hopefully the defective refrigerator will be replaced with a properly functioning unit without undue. In the interim, we warn others considering purchase of a Samsung major appliance about the poor service from Samsung. Buyer beware!

This stove is awesome it does everything that I want and has no problems with burned lighting as are old stove did even though it is converted to propane. It was easy to convert and adjust the flames.

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

We bought a Samsung French door refrigerator two years ago. Our ice maker has gone out and we need another one. Upon looking on the parts on the Samsung website it says It is NOT available. Really? How do they think the people are suppose to fix the ice maker? The last refrigerator we had the ice maker went out in a year. We called the Co. and they said It COULDNT be fixed. What do they think we are suppose to do? Keep buying refrigerator? The next one I buy will NOT have an ice maker in the door.

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

Samsung range after cleaning cycle oven doesnt work. This happened to my daughter. Called Samsung, Sorry out of warranty. Called a repair service - said it wouldnt 500 to fix. Her husband decided to take it apart and found the heat sensor fuse was blown. Beware. Shame on Samsung and Shame on repair people.

Two years after purchasing the dishwasher at Best Buy it stopped running with lE error. Set up a repair with Samsung but their local repair (Lake Electronics) did not have the insurance required by my condo. Then called another repair service and was told they had stopped repairing Samsung appliances because it was too difficult to work with the company. A third company diagnosed a broken temperature sensor, apparently a common problem The parts had to be ordered. It has been two weeks and they are not here and no information on when the repairs will occur.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives dont really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. Im still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung its not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.

In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.

The freezer side of my side by side refrigerator/freezer started making a really weird electronic vibration-like noise. I finally emptied my ice maker and the shelving and saw that the ventilation vents in the back of the freezer were frozen shut. I imagine that the interior of the fan area was also frozen, so I had to empty the freezer and unplug the refrigerator and let the freezer side thaw to room temp so that the vents would thaw and allow the fan blades to turn without obstruction. I did not have the energy saver mode on. The ice in the ice makers was snow and the snow had drifted outside the container box and down the back of the ice maker as well. I lost a whole day thawing the freezer and cleaning up melting ice. I am hoping that the thaw process will mean that there is no permanent damage to my 1.5 yr old unit, but a new unit like this should not be causing me issues like this. I had my old fridge for 25 years with no issues like this one.

I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, paying just under $1000. After the very first load, it did not clean the dishes. The old dishwasher I had, prior to purchasing the Samsung, performed better! Attempts to get Samsung to replace the dishwasher failed. I have to wash the dishes by hand completely, 100%, before placing in the dishwasher. It gets NOTHING off! Why even have a dishwasher? Im upset because this company should stand behind their product, especially one that is in that price point. Shame on Samsung. Will be replacing this one, and it absolutely bothers me that I made such a costly mistake with a company I thought was reputable.

I bought this stainless steel refrigerator from Lowes and spent $3,000 only to have the ice maker jam, leak and not produce ice. After dozens of calls and several tech visits Samsung told me that even though they replaced the same parts 3 times that they would not replace the unit or credit me in any way! RUN FROM THIS COMPANY!!! They dont care that they produce a piece of junk and they have horrible customer service. I now see that I am not alone in this problem. I personally know 3 other people that have had the exact same experience as me. I will never buy anything with the Samsung label ever again.

My Samsung refrigerator that I bought a year ago last December today started making a strange noise. The ice maker has had continual issues but today I came home to a flashing panel and what looked like the freezer defrosting. I tried to ascertain what the problem could be and noticed a loud whirring noise but couldnt determine anything out of the ordinary. The ice maker was functioning fine, for once, but the freezer seemed to be defrosting. I tried several times to depress the panel button, to engage the Power Freeze function, and while it seemed by the numeric display to be responding, there was no cooling happening in the freezer area. The noise continued on and off and oddly the upper refrigerator part didnt seem to be affected, so far. I called Samsung Support and asked for assistance and a service call. They came back to me saying it would be 2 business days from today which would then be Monday. Since now everything was defrosting and ruining in my freezer I asked if they couldnt expedite the service call. The CSR gave me the appliance repair company contact info and suggested I call first thing in the morning. I asked when he gave the number if it wasnt in another local because I recognized it as one far from my service area. He said not to be concerned about that. Well, when I looked up the information the company is located in Sarasota, FL and I live in the Mobile, AL area so I am concerned! This is ridiculous and absurd for a 1.5 yr old appliance that should have at least a 10 yr lifespan minimum. What is happening here? Ive bought several refrigerators but never one so expensive and certainly never one with so many issues. The CSR stated that if there was a manufacturing defect they would stand by the warranty and I certainly hope this is the case. This doesnt bode well after all of the complaint reviews Ive read about their refrigerator line. Wish me luck, it appears I may need it!

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems). I made the big mistake of remodeled the kitchen and bought new appliances. I bought Frigidaire stove, Microwave and dishwasher. My wife insisted on the SAMSUNG Fridge because of the looks and I pampered her... BIG MISTAKE!!!!! NEVER AGAIN WILL BUY A SAMSUNG PRODUCT AGAIN!!!! SUPPORT SUCKS. Customer service SUCKS!!! One thing I love though: I am an IT Manager and I get to say and approve what Technology to buy in my office with 800 users and guess what!!!! I turn down everything Samsung!!! From printers, PCs, laptops, faxes, TVs, monitors, etc, etc ,etc!!! Nothing Samsung ever again... And any other agency that I do business with I spread the word!!!

Dishwasher given as a gift. It cleans better than my old one which did not have storm wash or sanitizer or delayed wash. The control dials positioned on inside of door are easy to clean. I like the section on lower rack that cleans off dirtiest dishes. The slots in basket hold silverware in place or you can open up for larger utensils. The top rack has 2 areas designed to hold any light dish in place. The rack slots for placement of dishes are angled so bowls are difficult to load. Overall looks and ability to clean make it a bargain for the price.

After purchasing all new matching appliances refrigerator, stove, microwave and dishwasher 2 yrs ago, the Refrigerator stopped making ice after a couple months of owning. Plus its the noisiest refrigerator, ever. Service rep. came in and defrosted it, and it began making ice again. Ice is always soft and water drips inside the lower compartment. Several calls for service rep, with same repair results, defrost. The week the warranty expired, same issue. Called manufacturer. Asked if there was a recall on the refrigerator. They said no. Unbelievable, poor engineering, there should have been.They offered a free repair service, with replacement of ice maker. Well completed job. Ice is a bit more solid, but ice maker still froze up within three months of replacement, sad. I will never buy another Samsung product. Very poor customer service too. Sold all appliances for a loss. Bought all new GE Appliances. Still Made In USA. Better warranty. They look and work great.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

Samsung dishwasher model DMT400 stainless steel inside and out. Had for 2 yrs & 3 months. Kept stopping. Code stated it was a water problem. Nace came 4 times, replaced 3 parts. Later stated they could not fix my dishwasher. The dishwasher looks good but it is worthless. I called Lowes, they say sorry you didnt buy the extended warranty. I called Samsung, they said sorry, it is your problem. My book states there is a Samsung 5 yr warranty on the circuit board. How disappointing. I just bought a new refrigerator 3 months ago. It is a Samsung. I hope it doesnt let me down. I will never buy a Samsung product again. There is not one local to fix these appliances. I just had to buy another dishwasher and it is not a Samsung.

Our 5 yr. old Samsung French door fridge has wasted about 300 dollars worth of food. The first repairman from A&E recharged the freon and ordered some parts. One of the parts was a new compressor, which they ship to the house and install at a later date. We request with Samsungs guy in India to make sure we get the same guy to install the new compressor. (You cannot talk to A&E directly.) Some other guy shows up (had to miss another days work to accommodate their service, 250 bucks down the drain again.) This new guy takes the inside fridge panel off and says the upper evaporator coil is leaking because Samsung put too many zip ties holding it in. He snips off the zip ties, then he claims the compressor wasnt needed and the first guy who came should have known they were not authorized by Samsung to do any repairs. He leaves...... now Im dead in the water. I call Samsung office of the president (yeah right) they set me up with another repair tech. I yelp the new repair service and they have the worst reputation in the book. Soooooooo I call back the Samsung prezzizz office in Jersey and request they authorize the original repair techs from A &E to return. The freezer just went warm again. We are giving away food to friends. It is Thursday the new repair appt. is this Monday. Another day off work and probably a re-diagnose and subsequent appt. while they wait for parts. SMART FRIDGE MY A.. Samsung scam to buy a new fridge maybe. This is what over 2000 dollars gets you nowadays. Sad part is I hear even high end fridges have multiple problems too.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.

Samsung has great products and work very well without any issues. Would definitely recommend these products to anyone. I have used a microwave, oven, dishwasher, and refrigerator.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

They sold units knowing they were a design problem and continue to sell them also they freeze up in air chamber and don’t cool and water leaks under meat drawer and molds ice maker froze when first bought and had to turn up temp to 5 degrees or water line would freeze. Yep a real piece of junk. #samsuck

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

I purchased a Samsung refrigerator 2015 and have had nothing but problems with this refrigerator. It seems there was a service bulletin issued in 2014 regarding my serial # and stated that all units will have this corrected before leaving manufacturing plant since they aware of it. I purchased mine in 2015 and sure enough my refrigerator was not repaired. Luckily I purchased the extended warranty. But now my icemaker keeps stop making ice about every three months! In fact I am calling the extended warranty people here in a bit. DO NOT...DO NOT PURCHASE A SAMSUNG refrigerator...Samsung takes no responsibility whatsoever to make this right!

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working. A call to Samsung Canada was very unsatisfactory. I was told, curtly, that the refrigerator was past its warranty and they would not help me. The warranty was two days expired. I called the store that sold it to me. No help there either. I paid a private appliance repair company $340.00 to have the sensor repaired and a new temperature digital panel installed. It took 2.5 months for the parts to come in and three visits by a repairperson. The first two digital panels arrived in the wrong color. Today, less than two weeks following the repair, the fridge is again not cooling. The digital panel says it is 4 degrees in the fridge, but its very warm in the fridge and food has again begun to go off. The freezer still works. I removed the back protective panel and found the fridge coils completely iced up and the tiny plastic fan that is supposed to move air over the coils is encased in ice and inoperable.I guess Ive been dealt a lemon. I will not have this fridge repaired again. After reading many identical complaints on this and other sites, I realized that Samsung has produced a refrigerator system that has known functional defects - which they continue to market and sell to unsuspecting customers like me. Ignoring customer complaints and providing no follow-up or interest in customer satisfaction is the Samsung way when it comes to their flawed refrigerator design. I will never purchase another Samsung product as a result.

I own numerous Samsung appliances - TVs, Washer, Dryer, and Stove. I also owned (and just removed) a malfunctioning Samsung Over the Range Microwave. I purchased it, knowing it had reliability issues, but it matched my stove and was the right price - so I gave it a shot. Let me first of all state that it made some funny buzzing noises that I didnt like. The keypad never worked great, either, but after about 5 years it may be, it certain buttons became harder to push, and eventually some buttons (and then almost all buttons) stopped working, entirely.Long story short, given another Samsung should have a similarly mounting system, I took a shot and attempted to order another Samsung (yes I know). Well, get this, I order it from Lowes and after multiple bad delivery dates from the Samsung distributor, I ended up having to cancel my order. Yes, even Samsungs own delivery of their microwaves turned out to be a nightmare. That said, I gave up and chose a Whirlpool that looks great, has great review, has a blue readout that match my Samsung stoves blue readout (that was a big deal, btw), and it has good reliability ratings according to Consumer Reports. All in all - Id say the moral of the story here, is to just avoid Samsung microwaves.

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

We have had this refrigerator for almost 4 years and after 2 nothing but problems with the ice maker. Have had a local repair person out twice. They said that this a problems with this brand. Wish I had realized that before I bought it.

After 3 years, Samsung French Door Refrigerator freezing food on all shelves - started in the produce bins. There is ice forming under the produce bins. Few repair companies service Samsung. Buyer Beware.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

The frost on my freezer items tells me that there must be an air leak, somewhere. Ive had this refrigerator for 5 months and it has stopped cooling twice. The first time was within a week of delivery. I contacted Samsung for repair, but before the repair tech could come, my refrigerator started cooling again. I was advised that if I could not recreate the problem, there would be a charge to send the tech. Now, 5 months later, my refrigerator is not cooling again and has not repaired itself, either. I contacted Samsung and was told that it will be 10 days before a technician will be able to come out. 10 days with no refrigerator is an unacceptable amount of time.

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

One year ten days dishwasher sensors gone - cost $300. Dishwasher cost $699. If you fill plates as they advertise they dont clean good.

French door refrigerator is crap!!! Had my refrigerator less than two years, and its completed frozen. Back piece on fridge has cracked due to this. Ordered a new part only to realize when taking back piece off fridge: everything is frozen; lines m, etc. Ice maker constantly leaked for the last 8 months. No help through Samsung or HH Gregg. Will never purchase a Samsung appliance again.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

I bought this refrigerator in 2009, and 1 month ago it quit cooling in the refrigerator and the freezer all at once. Got a repairman out to fix it, he said the computer went out. So had to wait almost a month for a new computer board. Finally it came in, he installed it and it still doesnt cool!!!!! So Im told it cant be fixed, have to buy a new refrigerator. A lot of money to pay for something thats only going to last for 4 and a half years. My daughter has a GE thats about 30 years old that runs like a top! Not happy at all.

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

I paid almost $ 3,000 for a stainless steel refrigerator for my beautiful new kitchen to then have the ice maker never to work properly since the day I purchased it. It’s the 2015 Samsung four door refrigerator. We have done everything to make it work for us. Finally this month we bought another refrigerator, obviously a different name brand. I called Samsung and informed them of what we had to do and would they at least give us some of our money back and we would buy another Samsung, updated of course. No go! Offered us nothing! Bad business Samsung!

Our refrigerator model number RF260BEAEWW and freezer stopped cooling on February 24. We called Samsung and a diagnostic repairman came to our home on February 27. It was determined that the compressor went out and someone else would need to come and replace the compressor. After a few follow up calls and being told they were waiting on the part the repairman came on March 14th. He replaced the compressor and the final test determined the unit was not holding pressure. The repairman called Samsung while at our home. The repairman told Samsung that the unit was not repairable. After the 30 minute call we were informed by the repairman that we would receive a replacement refrigerator. We were given an exchange number ** and to expect a call from Samsung in the next day or so. We did not hear anything from Samsung so we called on March 18. At that time we were told the exchange process takes 12 business days and we would just have to wait. We explained to the representative on March 18th how difficult it is to go without a refrigerator for 3 weeks especially with 3 children. It is very expensive to buy meals (dinner and breakfast) daily. Plus, we had already had to throw away the contents of the freezer and refrigerator. The week prior we spent over 300.00 on groceries (including meat and seafood). Which if we could find the receipt we would submit to Samsung for reimbursement. But the receipt was nowhere to be found. March 23rd we called to follow up with the exchange process. We were told that we needed to supply a bill of sale for the exchange process. This was the first time we were told this. April 11th we followed up on the bill of sale. We were told that since we purchased the unit at an appliance outlet store the unit was damaged and Samsung would not do anything for us. STAY AWAY FROM SAMSUNG REFRIGERATORS.

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

I really like the style and the size if the refrigerator, the ice maker sucks. It puts out very small ice and it is wet ice, a lot of it gets broke up, dont take long to melt!

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.

Hopefully the reader of this submission has not yet purchased a Samsung. I sure wish I had done some homework on Samsung before I went shopping. Samsung products low quality. My $500 microwave is broken. It makes a horrific noise when I try to microwave. Its not heating up and is emitting a scary electrical smell. I had an old microwave when I was in college. Paid $20 for it from someones garage sale. It lasted more than 10 years. I did a kitchen remodel and bought this fancy looking Samsung and had it mounted over my stove. Its total junk. How can a $20 microwave last 10 plus years and a $500 microwave make it only 2 years? My advice - NEVER BUY ANYTHING FROM SAMSUNG. Period...

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Samsung RF4267hars/xaa refrigerator - Bought this pile of garbage, (first new fridge I ever bought and paid 2 grand) and just before the warranty ran out I started having problems with loud noise coming from the back of the unit. Then the freezer stopped working. Samsung blew me off repeatedly until the warranty ran out. An appliance repairman came and said many units having the same issue and took apart the freezer back and used my hairdryer to melt the ice keeping the fan from spinning. Dried everything off and it ran well for a while until the issue returned so periodically I have to empty the freezer and heat the back, unplug the unit and hope it runs. Now the ice maker isnt producing ice. I dont have any money left to replace this unit so Im stuck with this and losing food as well. If there is a class action suit against Samsung, will someone let me know so I can join?

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasnt quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code. Called Samsung and of course they want you to disconnect power like thats a fix all. Nope. So they offer a name of repair person. Long story short, I paid $100 for the guy to come and tell me that it will cost another $500 for a motherboard! And I didnt even mention all the crude that has gotten between the glass doors that you cannot get out! My old Hot Point stove worked better and longer than this one! I have read all the same problems as mine and even explosions! Wish some attorney would start a class action suit! Do not buy it is junk!

4 years ago we purchased a Samsung refrigerator with double doors and the freezer in the bottom. After 1 year we started to get frost on the back inside of fridge and also water would fill the bottom of my vegetable drawers. I put up with this until January 2020 when my husband googled the issues and realized the drain tube in the back of fridge was a faulty issue with this product. We thawed out the fridge for 2 days and installed the new drain tube thinking we had the issue resolved. March 5, 2020 I opened the fridge door only to discover the temperature in the fridge was 50 degrees so I pushed the power cool button. The fridge cooled off to 38 degrees again and I thought we were good. This went on for 3 days and we finally had enough. I have purchased a new GE refrigerator and will never purchase another Samsung product.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

Bought on Black Friday 2011, waited 4 months for delivery. Six months later, noticed that the freezer door wasnt opening easily or closing all the way. Discovered the bottom of unit under the freezer door had ice building up underneath it. Busted it up & got it all out, freezer drawer worked perfectly. Few weeks later, it started all over again. Called Lowes, where it was purchased, & they told me no warranty, as it was now year since purchase date. My argument was that I had not actually had possession of it for a year, only 8 months. Got nowhere with Lowes, so every few weeks I get on my hands & knees & break all of the ice out of the bottom.I cant find any water leaks & have no idea where the freezing water comes from. Also want to mention that a piece of the cover for the above ice maker fell off at approx 6 months, and a piece of the bottom ice maker did the same at around a year. Got a great Black Friday price for this $2,800 refrigerator, but I wouldnt give 2 cents for another one!! My fridge before this was 14 yrs old & was Kenmore, it was ugly & outdated but worked way better than this new Samsung!!!

Purchased the Samsung microwave SMH9207ST in July 2014. Stopped heating in September of same year. Called Samsung and they sent a serviceman to fix it. Problem solved... for a while. Its now April 2015 (were still within the one-year warranty period) and not only does it occasionally stop heating, but the turntable doesnt work. Called Samsung and they said were out of warranty! When they looked further into our account, they said they sometimes have computer issues and they no longer showed our original bill-of-sale information in their system, and said wed have to send in a copy of the original to them. We dont have that receipt any longer (Lowes) so were out of luck. Will NEVER purchase another Samsung product again, based on our experience with this microwave and the lack of quality customer service.

We thought we were buying a top-of-the-line refrigerator when we bought our Samsung fridge 2 years ago. Model RF263BEAEBC. French doors, bottom freezer, ice and water dispenser in the door. From the beginning, the ice/water dispenser was a problem. It leaked and water ran down the left front and over to the left side of the unit, puddling in the floor. If I selected ice cubes, I got ice cubes and crushed ice, with a bit of water thrown in for good measure. Since day 1 it has never worked as it should. We have tolerated it all this time because everything else was fine. Now, we have no ice and have discovered there is (were thinking) no water getting to the ice maker in spite of the cutoff valve being wide open and undisturbed since installation. I have recently noticed water gathering in one of the fridge drawers. I am SO disgusted with this fridge!!! I cannot and will not recommend this brand to anyone!

I purchased a Samsung refrigerator in September 2009. Since that time I have had to have to ice maker replaced and now the ice maker has to be replaced again. Plus the freezer is not getting cold enough so that is another repair. I am thinking of just getting rid of this piece of junk and getting another refrigerator. Samsung Refrigerator is awful. I have nothing but bad things to say about this refrigeration. I am telling everyone I know to never buy a Samsung appliance.

My light went out and could not get the bulb out. So I unclipped it and it was melted so I took down other light and same thing - just not as bad. Apparently Samsung has a lot of product fire safety issues. Check your refrigerator light sockets and let me know. I think this is is a huge issue and you cant tell unless you drop the lights down. Its hidden on top.

My Samsung washer is just over 3 years old and a top loader. The bleach dispenser right under the lid is rusting and the rust is starting right into the metal on the machine and is getting worse. I have a extended warranty on the washer and dryer. I bought the product at Lowes. I called Lowes and they sent someone out. They ordered the top part of the machine and lid. They have been here 4 times and it isnt fixed yet because Lowes put the blame on Samsung and I called Samsung and they said that they wouldnt fix it, saying it is cosmetic. So, what is a person to do? Also I have a Samsung refrigerator and water is leaking into the vegetable bins at the bottom. I dont know where it is coming from. I am very angry that Samsung doesnt stand behind their products. I will never buy another Samsung product again and will tell all my friends of my experience.

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. After less than 1 year one door became broken, because plastic hinge of the door. In that time, it still was under warranty. This year I have another problem, ice start accumulates in back side of refrigerator section. This summer I already defrosted it 3 times. Lady in service center told that problem is more likely in evaporator and repair will cost me $300. Sounds like I will need spend more money to keep this one in working condition. I am very, very upset. So, they use cheap plastic and cheap part, put together and after sell it as expensive unit.