I have a 9 year old Samsung refrigerator that cost almost $2000. The Display Control panel is bad and they no longer make the part to fix it nor do they have a substitute part. So Im sitting here with a $2000 refrigerator that doesnt work! Samsung should not be allowed to sell refrigerators in this country and anybody who buys one should seriously reconsider. I have put almost as much as the original cost in repairs on this thing and thats over and above the warranty work that was done. Its GARBAGE! And they do not stand behind their product. They were going to send out a service technician at MY cost for $100 to tell me that there is no part to fix it! These people are frauds!

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

Purchased a Samsung dishwasher 3 years ago and have made 4 service calls regarding the same error code (9E). The first service call was covered during the warranty period. The second time (only a month after warranty expired) my persistent complaints were transferred to the Office of the President. The person I spoke to was rude, refused to let me speak to his supervisor and suddenly pretended that we had a bad connection and he could no longer hear me and hung up. Very unprofessional. I will NEVER purchase another Samsung product again. Samsung Buyers Beware!!!

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which Ive been able to deal with. However, its since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now wont close without putting a huge strain on my back due to the frost build-up. I have been calling around for three days and checking review and appliance sites. I can find no local technician who will take on a Samsung refrigerator repair because they say these refrigerators are simply unreliable and difficult to fix so they stay fixed. (If a manufacturer is going to sell a product, they should ensure there are respected certified repair technicians within that sales area.) Compounding my problem, I have a spine disability that makes it impossible to pull put the refrigerator to try to defrost it. My spine problem requires daily ice packs. The twice-daily struggle to open the freezer door to get to the ice packs has further exacerbated my pain and ability to get around.

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

I purchased all Samsung appliances after remodeling the kitchen. I did not do my homework and purchased my appliances based on the name. Wrong thing to do. My microwave worked about 14 months and then it had the SE code. I called Samsung and they would not fix it as it was out of warranty. I had it repaired myself. The repair lasted less than 2 months when the microwave quit and the SE code appeared again. So I have used for the past 3 years a reliable counter top microwave while I have the Samsung microwave over the oven and it does not work. Sad. I also purchased the refrigerator, side by side with ice and water in the door. The refrigerator just like the microwave started making this awful noise. It over freezes things no matter the setting. The ice maker quit, and again Warranty so Samsung says its my problem. I thought this was a quality company with quality merchandise. Please read the reviews and do not purchase Samsung. I could kick myself for not purchasing Kenmore. That was what we replaced when we remodeled. Our Kenmore Side by Side Refrigerator was almost 30 years old and still worked. Never had a problem with it. My sister took it for herself after we replaced it with the Samsung and three years later it is still running great. I am very upset and totally dissatisfied with my Samsung purchases.

For the FOURTH time this Samsung Dishwasher lit its code lights and refused to function. We have had warranty workers come out three times before (and done dishes by hand for over a week each time). The failed part is one that was previously replaced. Now out of warranty, it is into the trash with the LAST SAMSUNG PRODUCT I WILL EVER BUY.

Our Samsung Nightmare!! Saturday November 23, 2019 Michelle of Forest Grove, OR (You are not alone). My family and I also experienced the same oven catching on fire. We did have to call the fire department. We have spent at least $300.00 eating out and another $300.00 trying to get the smoke out of our home. We adopted a sibling group of (4). December 2016 our 10 year old oven went out. Having a new family we decided to purchase an entire new set of Samsung stainless steel kitchen products. The refrigerator has been a nightmare ice maker leaks never makes ice, (we consistently have a towel in the water tray) the dishwasher will often stop draining we re-run, the Microwave door sticks, however now that the oven caught fire the bottom of the microwave is burned. Lastly we are thankful we were home because our kiddos would not have been able to control fire, while the fire department was in transit. I will never invest in another Samsung Product. Samsung Customer Service line is sad. We spent Thanksgiving getting food from my neighbors and friends. When guest walk-in our home, they say your appliances are beautiful. What looks Good is not always Good. /Users/princess/Desktop/IMG_1085.jpg. /Users/princess/Desktop/IMG_1083.jpg.

Model RS265TDBP Side by side. Problems with refrigerator evaporator coil freezing over and stopping the circulator fan. This is a very common problem and has reoccurred 4 times since purchased. Dont buy Samsung refrigerators. Do your research.

I purchased a Samsung refrigerator RF263AEBP in 7/2010 from PC Richards. The extend warranty I purchased has ended and the rubber sealant on my doors is just peeling off. I called Samsung to let them know that is not common for a 3 year old refrigerator and was told that the manufacture warranty of one year was over. I told them this is a workmanship issue. You would not expect the rubber sealant to be peeling off for no reason on both my french doors and my freezer. I escalated my call to the Executive Relationship Department and was basically told it was my problem and they could schedule me for an out of warranty appointment that I would have to pay for or I could purchase a Samsung Protection Plus warranty plan that would then cover the repair. I am disgusted with the reply from Samsung. A basically new refrigerator not even four years old should not be coming apart like that especially when its not an exposed area. Im writing this review because I suspect that I am not the only one with this issue.

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

We have had nothing but trouble since we bought a Samsung refrigerator. French doors with refrig drawer and bottom freezer. Ice dispenser in door leaks water continuously, ice maker shaves ice no matter what setting you choose (cubed or crushed), freezer drawer does not open all the way without jerking hard on it. We had repairman come several times while it was under warranty and they never got anything fixed? They said that’s just the way they are. Really? Back of refrigerator, behind panel, freezes up all the time and I have to defrost every few months. Drawer that holds the ice freezes shut and can’t open it. This refrigerator sucks. I would NEVER buy another Samsung product ever, EVER again and certainly would not recommend you do either!!!!

I purchased my Samsung French door refrigerator in October 2016 and I’ve had nothing but Troy with the ice maker. It has been replaced 5 times. I would never buy a Samsung product again!!! Thankfully I purchased an extended warranty, but when it runs out I’m done with this refrigerator! Also they don’t have space to put y’all bottles in either!

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

I wish I had read reviews before I bought the Samsung refrigerator. We have had to defrost it several times. Samsung customer service is very poor, entailing many phone calls and waiting weeks for service people. Now when it starts making loud noises and leaking water I collect all the camping coolers, empty it and unplug it for 24 hours. Ridiculous! An expensive disappointment.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowes 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amps. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.July 3, 2019 post. Bought the Samsung model RF323TEDBSR refrigerator with French doors and bottom freezer drawer in June 2017. Freezer drawer is now failing evidenced by top layer of food thawed. Set the temp to -8 degrees F and no change. Ive called for repair at my expense because Lowe’s Service Advantage expired only two weeks ago (guess I should have renewed for $600). I now hope not to become one of the hundreds of reviewers here that could not get the freezer repaired even after replacing compressor, computer panel, and sensors. If the coils have failed, then Im toast. Wont know until $90 diagnosis this Friday. Before the repair person shows I plan to pull the back panel, remove power for few minutes, clean the coils and sensor area to see if that fixes the problem. But, I doubt it based on previous posts here.

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

DW80f600uts - This dishwasher is a piece of crap. After a year or so of normal use, youll probably get a sensor error and itll stop working. To fix it, youll need to replace the sensor. Samsung customer service will be of little help, so youll have to do it yourself. The replacement sensor costs $40-$100, depending on where you live and who you buy it from. YouTube is filled with videos of how to fix this dishwasher, if thats any indication of how flaky it is. It looks nice, and its quiet. Those are the only good things I can say about it. The cleaning power sucks, and it deposits food on dishes. The drying cycle is a joke, as is the garburator or whatever the thing is called thats supposed to break down food (it doesnt). The dishwasher stinks after a day. There are many, many other dishwashers at the same cost that are much, much better than this one. Ours came with our house and its only two years old, so we fixed it instead of dumping it at the side of the road, which was what we really wanted to do. If/when it breaks again, were getting a Whirlpool. Save yourself the stress and avoid the hassle.

We purchased this Samsung smh1816s microwave in the fall of 2013. By December 2013 the microwave quit working and displayed the SE or 5E error code. Samsung repaired the unit under warranty only after 2 weeks (1 of which was Christmas week) with no microwave. Now (December of 2014) we are having the exact same issue, showing the exact same error code and Samsung customer service and executive customer service refuse to fix the microwave because it is out of warranty. I will NEVER recommend Samsung appliances to anyone else. I too would love to be part of a class action lawsuit filed against this company for selling knowingly defective equipment. You pay $300 for a Microwave you dont even get 18 months worth of use out of.....very poor way to conduct business Samsung!

Bought the refrigerator (Model RF263AEBP) and electric range in August 2010 and have had nothing but problems with the refrigerator since we bought it. Same problems as everyone else is having, freezer has ice accumulation and ice maker quit working. Ice accumulation in the vents in the refrigerator causing water to settle under the drawers and on the kitchen floor. Refrigerator and freezer quit cooling. Repairman finally came out the first of December and told us it has a Freon leak but would have to come back and do a dye test to see where leak is. In the meantime he did something to mess up the compressor so he had to order a new one (Thank goodness it was still in warranty). This was before Christmas. Set an appointment to come back January 16, 2015, to replace compressor. Advised us that he would change out some parts (that we had to pay for) but in probably 4 years we will have the same problems because it would be out of Freon again. Guess they cant fix the leak. If the leak cant be fixed it seems like they would replace the refrigerator. Could not go through Christmas without a refrigerator so we had to buy a new one and believe me it was not a Samsung. I have noticed the last time I did the self clean on the oven, it did not even clean it good. Will not buy another Samsung.

This refrigerator is one of the best we have ever had. Being a Navy family, we are always on the move, resulting in new appliances every few years. We found early on that selling our used appliances before a move, was more cost effective than risking damage to them. Samsung refrigerators are priced well, energy efficient, as well as nice to look at. I love the french doors and freezer on the bottom. The middle drawer is the favorite feature in this house. Putting the most used items in the drawer, saves opening the doors to the top storage area so many times each day. The crisper drawer lives up to its name, keeping lettuce fresh and crispy as long as 10 days.

October 1st XPO came to drop off long awaited refrigerator (XPO is fantastic). The refrigerator was refused due to size (too large for doorway). XPO handled it refusal wonderfully. I called Samsung immediately to make sure I received refund. To sum it up: After 22 phone calls, countless claim #s, XPO confirming they have the fridge still at warehouse. Samsung has NOT fulfilled the paperwork to recognize proper return/refusal to XPO thus 18 days later I have yet to receive my refund. This morning I was told by a Samsung supervisor we have millions of orders, it is your job to keep checking on your refund status, there is nothing I can do and hung up. Now my cc bill is up and I gotta pay for a fridge I dont have.

I cant say enough how horrible our experience has been with these products. Refrigerator doesnt get cold enough, ss finish is terrible, microwave fogs up on glass in door and told thats normal. Range has been a nightmare. Electric stove top is terrible, uneven heat, burns, no heat, burns, no heat. Info panel sometimes lights up half, meat probe does not work, oven door locks on its own. Called for repair. Replaced info panel. Now burners turn on by themselves to high heat! Had to pull stove out and unplug as it would not turn off. One side of panel gets burning hot. Too long of a list to go on.Customer service is a joke. On hold an average of 1 hour with a continual loop of telling you to get on website to schedule repair. Website is no help. Get on live chat, 45 minutes waiting for response. Nothing. Call back, one hour wait on hold. Finally to be told, someone will call me in 1 or 2 days. I cannot have their phone no. HORRIBLE EXPERIENCE WITH EVERYTHING. JUST HORRIBLE. Plan on taking days off of work to schedule and to have repaired. Appts are a joke. Someone will call in morning to tell you about when they may be there. HORRIBLE.

UPDATED: 3/31/2021: I purchased a condo 8/8/2020 in Pasadena that had been remodeled by the seller with brand new Samsung appliances all purchased 1/30/20. Delivered 2/01/2020. I called Samsung warranty Nov and Dec 2020 about the ice maker making horrible noises. They told me I was under warranty and that the ice maker had been recalled for RF24R7201SR/AA, payment of 1979.99 from Best Buy with receipts in hand. It took Samsung three service visits, months later to not be able to remedy the extreme noises while replacing the entire ice dispenser. They then informed me that now I was out of warranty and they would only offer me 1800.00 and for me to remove my warranty sticker to send to them. They informed me that Best Buy would now not swap the unit out because I was a few months off warranty but I was under warranty when I called and it was first serviced with this issue. I then reached a gentleman at Samsung March 25th at 10:05 am, call was recorded, and I was told that they changed their minds and that they have these refrigerators on hand through Samsung despite Best Buy not being able to help me. I asked him if he was sure because the previous calls insisted on sending me money for a devalued amount at 1800.00. He assured me that the call was sincere. I then called back 3/29/2020 and of course was told that that deal didnt exist for me and again only to take the 1800.00 offer. Calling them is like calling another planet of incompetent employees who hardly speak English at all and have no clue whats really going on. It is the worst company that I have ever dealt with in my life and my whole home is filled with Samsung appliances. Soon to be replaced with LGs when these stop working because Samsung has horrible customer service and treat their high paying clients like garbage.ORIGINAL REVIEW: The worst experience ever! Calling Samsung’s 800 number for warranty issues is like calling another planet of people so unqualified and unhelpful. I purchased a 2500 refrigerator 1/2020. Delivered by Best Buy in 2/12/2020 and the ice maker was making horrible sounds 9/2020, 10/2020, 11/2020. I called while it was under warranty and they promised I caught it in time. After they attempted to resolve the issue and couldn’t we entered into 2021 year and they changed their minds telling me they could no longer swap it out with Best Buy because it was out of the year 2020 timeframe. Despite telling me while I called in 2020 that I was protected as long as I presented the purchased receipts that I did! They are only offering me a low prorated amount of 1800 and to remove the warranty sticker. That’s just insane customer service when my whole home has Samsung products. I can’t even believe this company and I will never buy another Samsung again.

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

I purchased a refrigerator, dishwasher, microwave, and stove from Lowes in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk its harsh but that is exactly what it is. Lowes sent another fridge and its making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowes for their help and reached dead end after dead end. I can truly say this, Their appliances are junk and I will never buy any of their products.

I bought this big expensive frig. It cost me $2500.00. Repairman was here 5 or more time to fix ice machine. This never worked properly. I have to defrost my freezer to get the ice build up out. I understand now a lawsuit is in effect and how would I go about reporting this issue to Samsung. I will happily give back this frig for a refund.

Wow. Look at all these reviews. Same **, different user. I have the same microwave that everyone is complaining about here. This microwave has always been noisy (really noisy) and the keypad hard to use. We bought it to replace a Kenmore microwave that was over 20 years old (like our fridge), but still working. Now, we are getting the common SE problem; no amount of beating, unplugging, cursing, or other trickery will coax it into working. I went with this one because it looked great with our Frigidaire cooktop and oven, and I did not care for the styling of the Frigidaire micro. What a crock! Appliances should last. The oven that gave up and had to be replaced was a Magic Chef from 1966. Show me an appliance from a contemporary manufacturer that lasts over 50 years these days. Not gonna happen. I did expect to get more than 2 years out of a $300 microwave, however. I lust the Samsung fridges, but I will have to get over it and see if Kenmore can provide one with the same features when I need that, because I will not be getting a Samsung. I have a phone (4 years old) that will need replacing soon, and the iPhone is looking pretty good. Now, I’m glad we went with another manufacturer for the recently purchased TV, judging from the tales of customer service listed on the site. We will try the panel repair tonight, but I am sure the Magnetron will bite it soon, according to the others. So it will be a matter of time before I have to purchase another microwave, not a Samsung this time, no matter how sexy it is.

I am not sure if I got a lemon or if this is a widespread problem, but we bought the Samsung Fridge (model RF4287HARS/XAA) in November 2011. The middle shelf on the left door, as you face the open fridge, which is adjacent to the ice maker, cracked after a few months. The crack was minor but spread over time. We barely used the shelf and could not figure out how it happened. We ordered a replacement shelf (under warranty) in Sept. 2012. It had been a problem for months, but that is when we got around to it. The problem recurred very soon after getting the replacement shelf.Again, it was small to start, and we did not notice it for a while. As we were busy with kids and the holidays, we did not contact Samsung until 2013. The warranty was up, but Samsung agreed that the shelf should not have formed a crack and sent us a second replacement in early June 2013. We put in the replacement shelf, and this time, we did not even put anything on the shelf, and it cracked again... the third time, within a few days. Each time, the crack has started where the shelf touches the door at the ice maker. At this point, it is clear that the crack is being created by the ice maker. Samsung is sending a third replacement shelf but will not acknowledge that there is actually a problem with the fridge that is causing the shelf to crack. I am not certain if it is a unique defect with our fridge or more widespread. I started typing this as I approached one hour of time on hold for their customer service supervisor. I had asked to escalate things to the Executive Customer Relations team but was told that no one could take the call, or a message due to high demand. I finally abandoned my call after this long hold time.

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

Absolutely the worst 700 dollars Ive ever spent. This thing is loud, half the time it doesnt work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after theyve been through the cycle.

We bought a Samsung gas stove about a year ago. We had it less than six months and one knob broke. Then last week a second one broke. We love the stove but the knobs need to be replaced and Im not happy they lasted such a short time. Is this pretty standard with these knobs?

We bought our first new refrigerator in May of 2015, a Samsung French door model with a Flex drawer. It was the most expensive fridge we have ever bought and it has been VERY unreliable. Just after the first year we had our first problem with it... and since then we have spent close to $1000 on repairs. When I phoned Samsung, they just went in circles and said how sorry they were that I was frustrated. Our technician who fixed it each time said that 9 out of 10 fridges that he fixes are Samsung. Buyers beware: dont buy a Samsung.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

I bought the refrigerator almost 2 years ago and about 6 months ago this problem started. Doing research and talked with a repair guy to see what the problem is, I took it apart on the inside and found frozen ice plugging the hole. Put hot water and melted the ice. I have done this twice and thought I fixed it, but the water continues to return. I have never bought this kind of fridge before. It looks nice but not a good appliance. The water continues to collect in crisper drawer and underneath.

Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty. Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

In July 2016, I purchased a Samsung bundle which consisted of a refrigerator Model #RF28HMEDBBC, stove #NX58K3310SB/AA, microwave #ME16K3000AB & dishwasher #DW80J3020UB from Best Buy. I am totally happy with the services that I have received from Best Buy & the Geek Squad, however, I am so dissatisfied with the Samsung appliances. In 7/2018, the ice maker went out (Samsung provides no services!!!). I was told that the ice maker was not properly sealed & the Geek Squad replaced the ice maker. Then 10/2018, brown rust started to form on the bottom corners of the water shoot. The Geek Squad had to replace the entire door. 12/2018, the trim at the base of the oven door (which was glued on) came apart & the Geek Squad had to come back out & reattach it. And now, 12/18/18, as I was cooking dinner & steam was coming from the pot with vegetables (which is a normal thing) in it on the back burn, the stove’s back (oven, timer, & clock is located) started to discolor (my appliances are black!!). So now I have this spot on my stove. I was going to purchase the black Samsung washer & dryer, but after what I’ve experience with the kitchen appliances, there’s no way under the sun I’m going to purchase their washer & dryer. So dissatisfied with my Samsung appliances!

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat cant circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set. I see all these problems people are having with fires and I am scared to death. I want it fixed right or would appreciate if Lowes would give me credit to get a different make. I will never buy another Samsung product. I did call federal trade commissioner office to give my complaint. Maybe if everyone else called and voiced their complaint, maybe Samsung would have to be responsible and fix these issues.

Samsung Refrigerator, bottom Freezer, refrigerator defrost stopped working, refrigerator completely frosted and refrigerator no longer worked. I defrosted, retried and within 2 weeks same again. I called a local so-called service person, Greg ** and he came and checked it. It had totally frosted over again. He defrosted and said he had to order the part. What he ordered was probably the most expensive part, the computer module. He returned and installed the new module at a cost of $423.73. 2 weeks later, same thing all over. He returned, rechecked and said it appeared to be functioning and there was nothing further he could do with it. At that time I went online and looked up the problem which was also a problem for others. Since it was the defrost that was not working I guessed that it must be the defrost coil or the temperature sensor. I contacted Samsung and ordered an Evaporator Assy, Refrig SMG for $123.28 and a Sensor, Temp F PX-41C TD at a price of $13.82 (all plus taxes and shipping). I did not know in advance that the Evaporator Assy included a temp sensor. I replaced both the Evaporator Assy and the Temp sensor in Aug 2014 and the refrigerator has been working fine ever since. Had I known in advance I would have only purchased the temp sensor first at a cost of $13.82, that may have solved the problem. My biggest complaint is that Greg **, so called service person, chose to replace the most expensive item first, especially since he admitted it was only trial and error and that he could not know exactly what the problem was. He charged $423.73 for something that he did not fix and I later had to fix it myself. I am not a service person and I was able to get the refrigerator working!

I paid over $2K for for a Samsung 3 Door refrigerator from Lowes a little over three years ago long with a high end Samsung Range. The range failed as soon as the warranty expired and was cheaper to junk than to repair, the Refrigerator has been going downhill over he past two years. Do yourself a favor and stay away from any Samsung appliances. They are junk.

The top wire shelf is held in place by the slides built in to the plastic side walls. The service tech came with a new shelf which also fell out. He stated that the wall between freezer and refrigerator was concave behind the plastic, pulling the shelf support over, and there was nothing he could do. Samsung Executive Customer Relations held fast to the one year warranty. My claim: this is a manufacturing defect going back to day one (the fridge is a lemon) and Samsung should remedy regardless of the timeline.The rep added that she would initiate a service ticket in spite of that fact that it was concluded this problem was not repairable. If I had this refrigerator for ten years and had this problem Id take my lumps. Customer relations tells me there is no higher appeal. This is not standing behind the product. Consequences: cannot use 1/3 of the freezer space. I have another higher-end Samsung refrigerator and it is great. This is sad for a company of this size and reputation.

I should have done my homework before installed this almost 60 LB waste of space over our stove. Shortly a year after owning it, it began beeping in the night. What we then found was the dreaded SE code had begun -- one only needs to Google it to learn all they need. Thankfully, there are actually YouTube videos showing how other consumers had to save their microwaves from this product failure...so we did it as well, and it worked...for about two months. And then the microwave stopped working entirely. What a waste of several hundred dollars! Shameful they just didnt stand by their products and recall and correct the issue.DO NOT BUY THIS MICROWAVE!!

We purchased this dishwasher (Samsung DMR77 Stainless Dishwasher) about 2 years ago, paid $800 for it. It has never cleaned right from the beginning. After a couple of months, the stainless front door panel started pitting. I contacted the company and they tried to make it my fault. Now, the motor is making this high pitched noise that is very irritating. I suspect the motor bearings are shot. I replaced a 10-year-old Maytag machine that was still working fine. My wife wanted to remodel the kitchen and go with stainless, so we bought a Samsung stainless refrigerator, dishwasher and microwave. This dishwasher is a piece of junk and I am going to toss it and buy a Whirlpool for about 40 percent less than I paid for this junk. I will never buy a Samsung product again.

Samsung Microwave Model SMH9207ST - We have had a Lowes Tech over 4 times due to our malfunctioning microwave. We love the microwave and its styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isnt safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsungs quality and commitment concerning customer care. Thank goodness for Lowes Extended Warranty as all this would be costly to fix.

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

I purchased this refrigerator in December 2011. It worked like a charm until earlier this year, when the warranty ran out. We had ice build up in back of fridge. Called for service and the first person did not look at the issue; he just ordered the part and we had to pay before it was delivered to us. Second repair person was terrific. He fixed the problem and found the original issue which was a part the first guy never ordered. We thought we were all set for another five years. Now the freezer has ice buildup under the drawer and the door binds when closing. I hate to spend another 500 dollars and not know what will happen next. We will definitely not be buying Samsung appliances in the future.

I purchased a Samsung Dishwasher from Best Buy, when I had the unit installed I discovered that the kick plate was missing. I called Samsung and requested that they send me the missing part. They took all of the information and gave me instruction on how to send the receipt which I did. After a few days a representative called saying they needed more information. I asked what information they needed and they said they needed the Serial Number and Model Number. When I explained that I already gave them this information the representative put me on a long hold and came back and said not to worry they had everything they needed and that my missing part would be shipped in 7-10 days. Several days later I received an email from Samsung asking for me to upload my receipt to them (which I had already done a few weeks ago). I resent the receipt and then a few days later received another call saying that since the item was purchased as an open box item that they would not provide me with the missing part. Bottom line is that the customer service is very disorganized and inefficient. When I ask them to consider supporting their product and to make an exception to provide me with the part that was missing when delivered to me they refused. Very disappointing experience from Samsungs customer support people.

Purchased fridge in 2011. Ice maker drops ice after button is no longer pushed, ice falls in floor. Ice maker freezes up and has to be cleared out weekly. Fridge side has stopped cooling. Terrible purchase, regretted since day one when the ice and water would not work and door was replaced. Would not let me leave 0 stars.

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

Bought a Samsung refrigerator after a year my item start get hot inside the refrigerator and then it stop making ice. Every 3 months I have to defrost the icemaker. Its a terrible brand for appliances. The other terrible thing, its stop working after the warranty was over. Call Samsung and they told me that my warranty was over. I HAD TO PAY FOR ANY REPAIRS.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

SAMSUNG MODEL 268ABBP/XAA - Its the same issue as pretty much everyone else; its 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. Ive spoken to numerous people at Samsung and, apparently, Im out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; Im on my own. Ill never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowes parking lot.

Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said it is because the ice is too cold! He said turn it off every night, back on in the morning! One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

We bought a Samsung Refrigerator, model RF260BEAESR, under 5 years ago. Its cooling system completely failed one night ruining the entire contents of the fridge and freezer. We are a family of 5 so it wasnt half full either. Since then there have been 3 repair attempts with each resulting in more part failures and more parts ordered. It produces a horrendous chemical/oil stench when plugged in and I cant imagine thats ok to breathe for my three children. Its been a month with no fridge and enough is enough. Just replace the thing already, admit it was a terrible product and lets move on.DO NOT BUY SAMSUNG REFRIGERATORS. All repair persons have said same thing, terribly made, they do not last, and they are a pain to deal with. Save yourself the headache and go with a different brand. Hopefully Lowes will honor their warranty and replace the lemon already and do the right thing. Thats why we bought the warranty and why they are offered, right????

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

Bought a Samsung Refrigerator mid-March 2022. Was delivered after a few days. The refrigeration was not level. I reported it and technicians came a few later and tried to fix the problem but in vain. They took some pics and said nothing could be done and will revert back to me. Up to now there is no news. I also notice that there is a dent on the freezer door. When I reported it, the seller said its too late now. I should have reported it on Day 1. The after sale service is lousy. I wish I read the reviews before buying my refrigerator. I wonder what will be the outcome. To tell you the truth, I am not optimistic at all.

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

Unless someone chose to make it right, which they wont, I would never buy a refrigerator ever again from Samsung. Absolutely, hands down, the worse decision I made. Spent nearly $2,000 and I would have been better off keeping my 20 year old Kenmore that ran very well but was outdated. Ive always used Samsung products, from TVs to phone, however this item rusted within a year (no, no harsh chemicals were ever used and water was quickly dried off). Fan motor went in 2 years. Fan motor was under warranty so no problem, however rusted doors were never covered as they were cosmetic. Samsungs products are purchased precisely for that reason - theyre beautiful. But trust me, they are garbage. Samsung didnt want to make it right - so no more TVs... I am an iPhone guy now... never again until they make it right.

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

Right after the Samsung gas range was installed we used it and it did not boil water with the largest burner. From November 2015 to March 2016 we have had 4 service calls for the same problem. A letter to Samsung went unanswered. They did send a warranty extension e-mail since I received as they said such great service for my problem. I sent it back asking where the great service was and no answer. We still have the same problem. As of now my gas grill burner boils water better than this Samsung range. Will not buy any Samsung product again. Should have gotten our first choice of GE but liked the looks of the Samsung range a little better. So much for appearances over quality. How many times does Samsung have to come to fix a problem before they decide to fix it right? Waste of money!

It is pleasing to the eye but does not clean worth a flip. I have tried different products and rinse. Very frustrated with having to hand wash dishes after using. What a waste of money. Should have done better research instead of going by the brand name. Now I am stuck with a crappy product. Please dont make the same mistake I made.

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. Ive tried looking online for any recalls or class action cases, and for some reason Im not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.

The shelves in our fridge keeps breaking. Third one is now cracked. There is nothing out the ordinary on the shelves. Samsung is turning a deaf ear to us even though they know it is a widespread problem. They are backed ordered on shelves over a month. Hmm, back ordered that long and there’s no problem? Samsung needs to step up and take care of this before there’s a class action against them.

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

Our ice machine tries to make ice, but then it drips into large icebergs and clogs everything up or does not work at all even after re-setting it. The company evidently does not back up their products because we can find no help from this company. So disappointed. Our oven is now causing problems, it is gas and it goes out and keeps lighting back up. These appliances are high end and not that old.

The ice dispenser has stopped working on my 2 and 1/2 year old refrigerator model # RF4287HA. The ice maker is making ice but the dispenser switch will ONLY dispense water. We contacted Samsung several times (both technical and customer support) by phone and in writing to no avail. Upon reading various reviews by other Samsung refrigerator owners, I have found that many of us are experiencing problems with these appliances. It appears that the product is defective but Samsung is not responding to our requests for assistance. I sincerely request that Consumer Affairs help us get some satisfaction from Samsung.

I brought the Samsung french door refrigerator in 2016. Not even a year later, the ice maker froze up and started making noises. Lowes came and fix it and told us that its not going to have any more problems. Unfortunately, it had the same problem five more times in three years. When I call Lowes to complain, the supervisor was so rude and told me to buy bags of ice to solve my problem. I paid more than $3,000 for this refrigerator and I am really frustrated that this issue has not been recalled. I will never buy another Samsung product again and I am still dealing with this.

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

Bought Samsung fridge in 2011, bottom freezer, french doors, model RF217ACRS. In November 2013, 6 months ago, water started to appear in the vegetable drawer. I had it repaired for over $300 and the technician told me that it was a design flow and that he has seen dozens of Samsung fridges with this problem. Last week, the problem surfaced again. The technician said he had implemented the repair recommended by Samsung and that he can do it again, but theres no guarantee it wont happen again. Needless to say I cancelled the service as I dont want to pay $300 every six months. Im waiting for Samsung service to get back to me...

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

I purchased the Samsung stove-oven-range on 12 2013 Model # NX58F5500SS SERIAL # J1997DDD902732M. I contacted Samsung today, July 1, since still under warranty. One of the front right burner, it does not come on with the igniter and then it finally does making a big flame because the gas has been on for a few seconds. They wanted me to troubleshoot the issue over the phone. I am not a train tech for this job. I am their customer. This being a safety issue for myself and my kids its unbelievable. I dont recommend and will buy anything from Samsung ever again.

First Samsung doesnt deserve 1 star, and Pacific sales where I bought this isnt much better. I bought the top end Samsung appliances because I was told these were great and the service would be much better than the service reputation they have on other appliances. Well I guess better than bad is still bad. Had the micro/oven installed in Feb of 2018 and its been a nightmare ever since. More than a dozen e-mails and same # of phone calls, three times they tried to replace the door, first time repairman brought the wrong item, the second time the store called me to pick up the new door and it was the wrong door, this last time two service men came out and again the wrong door was delivered. Dont bother calling the service center. They are totally useless. My contractor cracked my Samsung cooktop and we tried working with the service department for over 5 months to get a replacement part of new unit to be covered by my contractor (not under the warranty), again it was a total joke, dont have the parts so My contractor replaced it with another brand. I would die and go to hell before I bought another Samsung appliance. Please learn from my mistake and buy any brand but Samsung.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.I am 73 and on a fixed income, have no husband to make repairs, and pulling the thing out of my kitchen is out of the question for the moment. It looks like Im stuck; I feel this microwave should have served me for many years no more than I use it. Next week, 7 grandchildren will be here for a week for Camp Grandy and I cant imagine not having a working microwave! Hopefully, this helps someone else. I will certainly steer away from Samsung products from now on. I gave it 2 stars because it did last almost 3 years.

I like this fridge except the ice maker has become very slow. There have been 3 repair calls over the last 4 years all related to the noisy freezer, broken ice maker and now leaking ice buildup. Also the black metal skin dents very easy and is pocketed with small dents. We have Samsung Model RS25J500BC.

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, weve had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didnt we stick with Whirlpool?

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

We purchased a Samsung SMH9187ST microwave from Lowe’s on 5/04/2010. Fifteen months later, we started getting the SE code and beeping as others have mentioned. We unplugged the unit and re-plugged and it worked for another 24 hours then started beeping again and showing the code again. My husband is attempting to go a little further and take off the control panel. Well see what happens. We are just so disappointed that you cannot expect an appliance with a cost of almost $300.00 to last at least 5 years!

Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

We have model RF4287HWP/XAA. The touch panel constantly becomes inactive. Its been replaced several times. The ice maker has broken (twice). And now its constantly leaking water. We bought the Asurion protection plan but they cant come out until next week. So every few hours were replacing towels around the fridge to soak up the water. Its ruined a rug. And Home Depot, who sold us the protection plan, isnt able to help. We USED to have a shut off valve for the water going into the ice maker. But during the last repair it seems it was removed. So we pay thousands for an appliance, buy the protection plan, and then have to put up with it constantly breaking and poor customer service. Really? Because were not billionaires we have to take this crap? Whats the alternative?

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

Purchased a new Samsung dishwasher. After a short time, I noticed a horrible odor and our dishes never seem to be clean. We always rinse our dishes well and use a rinse aid. Called Sears for service, which I had to pay for. The technician cleaned between the door and said I need to keep it clean.No matter what I do, I cannot get the smell out of the dishwasher. I agree with the others who have posted--there needs to be a class action lawsuit against Samsung. How do we go about doing this?

Purchased a Samsung dishwasher just 2 days over a year ago. Have had good service until this morning. Started the unit and went to bed. This morning the unit was filled with water, the dishes were dirty, and the front panel light with Quick was flashing. After doing some internet research, I cleared the water from the tub and inspected the filter. No help. Next, I checked the exhaust hose for any blockage. No help. Then I found this site...... Apparently, Ive purchased a pile of junk for a washing machine. Does anyone on this site have a dishwasher they can recommend? (Must have a good 10 years of service --- My old Kenmore lasted 30 years.)

Microwave broke under warranty (4 months old). Called Samsung and they dispatched local appliance technicians. The local technicians indicated they cannot repair the microwave and requested the microwave be replaced. The Samsung customer service center responded they will not replace the microwave. Samsungs response is to keep sending replacement parts to try. In some cases Samsung has sent the same part twice. At this point my microwave has been under repair for 6+ weeks and no resolution. Samsung has absolutely terrible respect for their clients or the advice of the service technicians. Even if repaired I worry about the safety of the product post repair as I have seen reports on this site of Samsung microwaves catching fire. Terrible service from Samsung in respecting their product warranty. Do yourself a favor and purchase another brand of appliance.

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

4 years ago we purchased a Samsung refrigerator with double doors and the freezer in the bottom. After 1 year we started to get frost on the back inside of fridge and also water would fill the bottom of my vegetable drawers. I put up with this until January 2020 when my husband googled the issues and realized the drain tube in the back of fridge was a faulty issue with this product. We thawed out the fridge for 2 days and installed the new drain tube thinking we had the issue resolved. March 5, 2020 I opened the fridge door only to discover the temperature in the fridge was 50 degrees so I pushed the power cool button. The fridge cooled off to 38 degrees again and I thought we were good. This went on for 3 days and we finally had enough. I have purchased a new GE refrigerator and will never purchase another Samsung product.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

I have had my Samsung French door refrigerator for 2 years last September. Thankfully we purchased extended warranty on the appliances. First the defroster had to be upgraded because ice was building up under the deli tray. When they came out to fix that they found out the sensor panel was broken and the ice maker needed upgrades. The ice maker has now had six different upgrades and it still quits working every three months. Samsung says its over a year old so they dont care. The extended warranty company says they didnt come out enough times to consider it a lemon so no exchanges for a refrigerator without an ice maker. Very disappointed and will never buy another Samsung product.

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.

I bought a refrigerator model number DF32FMQDBSR. It has been less than four months and it is already giving me problems. A tech from Samsung came and told me that my refrigerator is not working because its missing pieces, it also seems that this unit was previously used. I have tried to get in touch with a supervisor or manager but no response has been receive. They do not want to replace my unit.