My Samsung range is only a couple of years old and there have already been a few electric fires in the back panel, and now my range is fried! I called Samsung support but they were no help at all and just told me to call some random place in my city but gave me no details on what was going to happen, and offered no apology. The person I spoke with was rude, and neither of us could understand the other...

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

We purchased our Samsung stainless steel french door fridge 1 yr 4 months ago. (FModel # RF261B EAESR). Yesterday I noticed the right door was slightly lower than left door by looking at the top. The same day I went to open the door and it came crashing down on the floor!! Thankfully my 3 year old son and my little dog were not around and no one was hurt. Upon inspection the upper right door hinge broke that anchors the door. I think its a horrible design flaw in the part. Although the door hinge plate is metal the male end of the hinge is plastic! That part is what failed. The fall did cause one of the removable door shelves to crack. Im writing this complaint because Im big on safety and hope Samsung reads this so no one gets hurt in the future.

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and its unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying its out of warranty. How do they know what part is causing the issue? It cant be out of warranty if you dont even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.Prices have almost doubled since I purchased this appliance. Not sure how hard it would even be to even get one with the shortage thats going on. Samsung has done nothing but play games over the last 2 weeks. I was offered nothing. No tech, no refund, and was told to find someone myself to look at it. Yet, if its not a certified Samsung tech I void the parts of the warranty that are left. If they cant find one in my area, how can I?A voicemail left yesterday says theyre trying to get a hold of me to get someone here and today I have a text from the same guy saying theres nothing they can do. So I wonder if it had been within the first year and it malfunctioned, how would a tech have magically appeared? If there isnt one now there couldnt have been 4 months ago either. Theres a class action lawsuit against them at this time. A FB group of 84,000 people complaining. It has made the news in several states. I would say they have a serious problem and theyre in no hurry to do right by their customers.

Bought a Samsung RC 23 French door refrigerator about 2 years ago. I attempted to replace the water filter which I have done several time. The new filter was about 1/4 larger than the old filter and had the same part number, DA29. Contacted Samsung. They said the filter manufacturer changed the filter and that I would have to replace the filter housing at my expense as the unit was out of warranty. Neither the dealer or the service center had seen any notification of this. Samsung says since the unit is out of warranty its my problem. So now I have a $250 repair bill on a unit that Samsung knowing put out with defective/obsolete parts. Will not buy Samsung in the future.

My dishwasher has not given me any problems. It is quiet and gets the dishes clean. I like it. It is about 4 years old. Thank You. I really dont have anything else to say about it. It works really well. Easy to clean...

Less than two years ago we purchased a package which included a refrigerator, oven, microwave and dishwasher. Two weeks after the warranty expired my refrigerator started to leak and the vegetable pullout drawer froze up. I called Samsung but was told they cant help me. Several months later the dishwasher flashed a light on the panel informing of a leak. I called a repairman and needed that repaired. Keeping my fingers crossed that nothing goes wrong with my stove and microwave. I would stay away from Samsung products. Unfortunately, I didn’t read reviews about this brand.

Bought unit (Samsung over the range microwave model SMH1622B) in Dec. 2014. Lately when I put something into it, as soon as I close the door, the light inside it comes on and the turntable starts spinning. It does not stop if I press the stop/clear button. The only way to stop it is to open the door. If I press the stop/clear button while the door is open it does nothing, as the unit starts up again as soon as I close the door. The ONLY thing that stops this is if I open the door, press the 1 {1 second} button, close the door, and then press start. The unit then cooks for 1 second, and finally shuts off.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! It is more than 24 hrs, no one showed up or even called! I advice people when buying to not look at the brand but its after sales service. Samsung according to me is the worst!Original Review: Service provided by Samsung is atrocious. I advise people to think twice before purchasing Samsung because the after sales service is extremely poor. Its 2 months since I complained about my fridge. Issue not resolved yet!

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but its a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesnt stand behind their products. They simply told us sorry. Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but its bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowes. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing. I tried for weeks to find someone to come out, with no luck. I finally called Lowes and they sent someone from A&E who told me that my fridge was not properly leveled and water that is suppose to drain down is leaking forward. It popped me $216 to level my fridge. I was burned but thought it was better than $2000 for a new fridge. I checked it today (3 days have passed) and guess what? A huge puddle of water under the deli drawer! I called A&E and they said that they will come out, and waive the service fee but I will be responsible to order new parts. Are you kidding me? I just gave you $216! Never again will I buy Samsung. I wish I knew about this site before dropping big bucks on a big piece of **!

I have found that Samsung do not do anything with water well. The ice maker has broken 4 times in the past 4 years. It freezes over and you have to defrost everything... It still does work and we have to buy ice.

My wife and I bought a Samsung RT5000K Top Freezer Twin Cooling Plusâ„¢, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers. I had the issues with my fridge in Jamaica and I was able to get support sending an email to **.

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIYers out there... Im dissatisfied overall, but going forward Ill turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the known failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.The first time this happened, we did not realize that the ice could not drain normally due to a defective drain (Note: The defrost water drain has been reported to be too short to drain properly after the refrigerator goes through a defrost cycle). So, after turning the unit back on, the backed up water that pools under the Deli/Crisper drawer freezes into a solid two feet by one inch sheet of ice! Not knowing what was going on, we could not get the Deli/Crisper opened without pulling very hard on it and that brought the entire sheet of ice out and onto the kitchen floor, creating one big dangerous mess!Now, the ice maker is making loud clicking and banging sounds, and the ice maker has malfunctioned too with inconsistent delivery of odd sized ice cubes (more like chunks of ice) and it, too, now freezes up. We have regularly replaced the filter (@ $30+ each) that does basically nothing but filter water for the ice maker and the water dispenser. This has been the most frustrating and expensive major appliance ownership experience I have ever had with a major appliance in over 40+ years of home ownership.Samsung, you should provide us customers that have suffered through the purchase and repair of this known defective refrigerator full refunds for these known manufacturer defective refrigerators and/or provide a totally brand new replacement of equal value regardless of the customer’s choice. This is an expensive major appliance and we should not be having these problems that are clearly a quality control problem of widespread proportions. If I am not contacted by your warranty and customer relations department with a satisfactory resolution, I will be forced to sign on to the class action suit and add my model to the long and growing list of models already posted on the website. I will also have my day in small claims court for not just the cost of the defective refrigerator, but also for the spoiled food cost of replacement, labor and repair cost, and my lost work/wages due to having to take off work to deal with the overall malfunctioning of your Samsung RF267AEBP.By the way, my paperwork from Samsung that came with my refrigerator clearly states, Your Satisfaction is Samsungs # 1 Priority - Do not return to store. Well, Samsung, here is your opportunity to step up and simply do the right thing, especially since you are on record claiming that my satisfaction is Samsungs #1 priority.

I purchased a Samsung Refrigerator in 2013. 2-Door Side By Side with Model # RS263TD1BP. This refrigerator was manufactured in 2012 which has a design problem. Ice builds around the cooling coils which allows the refrigerator to completely shutdown. The refrigerator only maintains temperatures at the bottom, and is hot throughout all levels of the unit. Apparently the sensor that is attached to the cooling system which does not regulate the system to adjust after it reaches a certain temperature. A service repairman removed the back panel and had to take a steamer to defrost the ice. It took over 55 minutes to defrost the ice and replace the back panel. This is a design and manufacturing problem. Samsung knew that this problem exist, but continues to put this product on the market for customers to purchase.The warranty states that this should be covered, but Samsung refuses to acknowledge that this issue is not covered, and is left up to the customer to pay for their mistake. I have contacted Samsung over 25 times, and cant get to the Executive Level. I am sharing my level of frustration because the average lifetime of any household appliance should be longer than 3 years. Refrigerators are suppose to last. This is a design problem and all of these refrigerators should be RECALLED! Customers that purchased the SAMSUNG REFRIGERATOR THAT HAS THE BOTTOM PULL OUT FREEZER EXPERIENCE THIS PROBLEM several years ago and their units were replaced. Apparently, the problem is now existing in the 2-door side by side units as well.THERE IS A MALFUNCTION WITH THE COOLING SYSTEM. ICE BUILDS UP AROUND THE COPPER COILS WHICH CAUSES THE REFRIGERATOR TO stop regulating temperatures evenly throughout the refrigerator. The top and middle of the refrigerator is extremely hot and the bottom is extremely cold. Samsung should issue a recall of these appliances because they knew it was defected before putting these refrigerators on the market.Samsung Refrigerators are not constructed very well and apparently, this product does not have longevity. Too many consumers are complaining about this particular product. If complaints are being made, Samsung is aware of this malfunction and should take total responsibility and implement a recall. Samsung knew that this product was defective. A refrigerator is a household appliance that should last about on the average of 15-20 years. I sought out to buy a new refrigerator, a Samsung not because of need but desire. I was remodeling my kitchen, and I owned an Amana for 17 years. AND - this refrigerator never had one problem.

I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.

Never ever buy a Samsung appliance. Had a Samsung oven and the water was boiling and then the oven top turned off and I went to turn the burner on again and sparks and arcing and loud booms and then smoke. It had burned the wires in the back almost clear through to the oven. Samsung repair came out and sent pictures and documentation to Samsung. They continually claim they havent received them. Then another says they have and it is only cosmetic damage. It is over 3 weeks of trying to deal with them. Never, never buy Samsung.

We have a 3 door French door refrigerator with the ice maker in the top and bottom (thru the door dispenser). We have had it for 5-6 years and a few months after buying it it stopping producing full pieces of ice, and the ice it dispenses is all broken. This has always been frustrating but I have learned to deal with it. Then shortly after the warranty expired, it stopped making ice and it appears to just be freezing over. The ice bucket keeps freezing over making it difficult to remove it and defrost, Then, I was no longer able to remove the ice bucket. I called about getting it repaired and the cost was very high and they could not warrant the repair due to this being an issue. I had called Samsung about this and at the time they told me there was no issues reported with the ice maker. I have contacted other repair companies and they wont even work on them since they know it wont stay working. Samsung has been useless in resolving this and they know it is a major defect in their product. I spent almost $3000.00 for this piece of junk. Never again will I buy a Samsung appliance!!

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

I purchased the fridge on the 6th march 2012. All was ok for about 3 months, then the water dispenser valve stopped working. The door would not close properly, had to manually close it. It has been repaired twice and door still broken. Not good enough dont understand why they won’t replace it...

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

I have had a Samsung range on order for 2 months. I ordered it through a local distributor who cannot get delivery info from Samsung. I have called numerous times myself without any success. Horrible!

My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see whats wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.

Our Samsung RFG 298 Series Model RFG298AAS Refrigerator is only 4 years old and since we bought it, we have changed quite a few parts. And we continuously have water on the bottom drawer as well as the top of the freezer. The flap that covers the water dispenser broke on its first year. We Should Have A Mass Action Lawsuit Against Samsung... Especially they are not doing anything about it... Apparently we all have the same issues with water always in the vegetable and bottom drawer...

I paid $3,000 for a Samsung side by side refrigerator/freezer (freezer door at the bottom) that I have had to defrost the ice maker a dozen times in 2 years. When you pay this much for a refrigerator you dont expect to come home after work to find no ice. Never ever again will I purchase Samsung or any Korean made products. I shouldve stuck with American made. Geek Squad has also had to come out twice but still the same problems. JUNK!

I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but No. We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say See SAMSUNG ARE NOT GOOD.There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.

I have bought stove, fridge and washer and dryer. My fridge goes out every 20 days. Needs to be defrosted cause tubing freezes up. I have had the tubing changes in Oct and 20 days later still same problem. The fridge gets warm and I have to take everything out to defrost it. Ice maker is always froze up, stove doesnt heat up oven, washer and dryer has a recall. Ive spent 7000. on these appliances and they are all bad appliances. My stove was just 2 yr old washer and dryer 2 and my fridge 4. They say its not under warranty but it cant be fix. It has defects.

SMH9207ST - We bought this microwave and refrigerator from Lowes. We didnt get an SE error but 4 of my major button stopped working, (the power level, clock, kitchen timer, and the 0) buttons wont push in. Samsungs CS was awful, made me feel like I was to blame. We were 2 days off our warranty and had to pay for service. I wouldnt have paid $400 for a disposable microwave. $50 at Walmart and the thing will last forever. I WILL NEVER BUY SAMSUNG APPLIANCES AGAIN. Now the $2,400 refrigerator we got as well constantly thaws my freezer and refrigerator gets warm, so aggravated. I couldve bought American and would last me longer than a year!!!!

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

DMT300RFW - I purchased this dishwasher in May 2013. In the time since then, it has been inoperable for about 20% of the time. It kept giving heat sensor errors. After three heaters replaced and one harness, I am now being told that they cant fix it. Really a bad product.

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

This refrigerator (Model RF263Teasesr) is 2 years old and nothing but problems. Water continually drips down door. Now 2 years old and the internal temperature is 55 - 60 degrees yet the control panel on the front says it is 38 degrees leading to food spoiling. Frost continually builds up in the twin cooling portion and within the icemaker. Nice looking fridge that cost $1600 and does not work. Never, never buy a Samsung fridge. Their help line is staffed by people who try to be polite but are of absolutely no help. To make matters worse, their warranty which supposedly covers defects in materials and workmanship one year and five years is irrelevant. The only way to determine on the extreme off chance something is covered is if a Samsung approved repair person services it. The closest repair person is over 120 miles away - so guess how much that repair bill will be that is not covered by Samsung. I will say it again, NEVER EVER buy these appliances. Samsung stick to a phone or tv.

Poor quality item. Dont waste your money. Multiple problems that never seem to end. I would not accept a new unit... only my money back to purchase another brand. This microwave is a total rip off.

I am very disappointed with the Samsung refrigerator model: RF28HFEDBWW I bought at Sears 2 YEARS AGO!!! I had a repair person out yesterday and he could not remove the back panel inside the refrig b/c the screw would only tighten, not move left to loosen. We had to defrost the coils in the back of the refrig since he could not reach the coils. All food had to be removed. We hope that once he drains the built-up frost that is now defrosted that the refrig will work. Just pitiful. I will never buy a Samsung product again!

The refrigerator has frozen and had to be defrosted now. I have a smell like something is dead inside. Samsung are no help and after reading the other reviews online it seems as if there is a definite design problem which Samsung are unable to fix. My advice do not buy any of their fridges. I bought mine from the Home Depot - I dont know why they are selling them.

My beautiful Samsung French-Door Refrigerator has caused us nothing but problems. Freezing up at the back of the unit, the ice maker worked well for about 12 months and then would jam and ice over, to the point where I cant open the ice cabinet any more. Have had 2 repairs done, and $800 later its no better. It will be going out on the front lawn in about 2 weeks, as I think thats all the life that is left in her. Many of our friends have has the same issue... not sure why there hasnt been a recall on any of the parts that we had repaired. Try Googling issues with Samsung fridges - and the first thing that comes up is fridge icing over... hmm... I detect a theme here. DO NOT BUY SAMSUNG FRIDGES!!! They blow...

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

My Samsung microwave is 3 months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I hope that anyone looking to buy a Samsung appliance reads these reviews before buying.

I have had my Samsung range for less than 4 years. The first time I use my broiler for an extended period of time, I receive an error message. I followed the troubleshooting information. I am told it will cost a minimum of $80 for repairs. I was given an account reference number of **, but no support or recommended solution.

We purchased the Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel SKU: 8763144. The freezer has not frozen well for the past 6 months. We called Samsung support 5 days ago to send tech and still no tech! Our meat has gone bad and we have no tech. I will recommend never purchasing a Samsung appliance ever again. Their service sucks.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code SE and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldnt even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix. I realize that there is only a 1-year warranty on the microwave, but come on! It stopped working 2 weeks past the 1-year warranty end. Whatever happened to standing by what you sell? Its a shame that most of these products are made overseas and so cheaply and then sold for way more than they are worth. Its obvious to me that Samsung products are pretty much pieces of crap that arent even worth looking at. I encourage anyone considering one of their products to think twice. I am a very unhappy consumer and will tell everyone that I know to not even consider any product manufactured by Samsung. Yes, I could have purchased an extended warranty but come on people, 54 weeks an appliance works before breaking down and needing repair? That is absolutely absurd. I pretty much told Sears that they lost a customer and anyone else that I knew too. No wonder they are going out of business! They have terrible customer service and dont give a damn about the consumer. I had an independent service company come out to take a look, who, by the way did not charge me for the service call, as I had explained the situation to them. He checked it out and told me the motherboard would have to be replaced and that it would cost almost as much as I paid for the microwave in the first place. How disappointing that I have been sitting here with a microwave for the past 2 years that doesnt work because I dont exactly have the luxury of being able to just go out and purchase a new one every year or two. Im furious at Samsung for manufacturing such a substandard product and then knowing that it has problems, refused to do any kind of recall or offer to repair at no charge and also SEARS for being so not standing behind what they sell. Cheap labor = cheap materials = cheap products. Truly disgusting!

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.Within 2 weeks, the refrigerator compartment was warming up again. We, again, took the panel off in the freezer and melted the ice. One of the suggestions we found was to replace the sensor on the evaporator core so we ordered a new sensor and replaced it. This did not resolve the problem. We called 4 different appliance repair companies and none would work on a Samsung refrigerator. We have resorted to thawing out the freezer every 2 weeks to keep the refrigerator cold enough to keep our food from spoiling. At this point, we are shopping for a new refrigerator and we are NOT looking at Samsung. We have Samsung TVs in our house and Samsung cell phones and have not had any problems with them but we will never again buy a Samsung refrigerator.

The refrigerator is just over 2 years old and its falling apart. 3 panels are broken off and now the bottom ice maker is broken as well. This appliance was $2500 and is junk. It should last at least 10 years. My last GE profile lasted 16 years and not one thing broke on it during that time. They sure dont make things like they used to. I tried calling Samsung and was told there is nothing they can do for me because its past the 1 year warranty. A 1 year warranty for an appliance that should last at least 10 years is a joke and shows they really dont stand behind their quality nor do they value keeping customers. I will not buy Samsung appliances anymore. Ill stick with Kenmore or LG or GE or KitchenAid. Stay away from this Manufacturer.

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

Hopefully the reader of this submission has not yet purchased a Samsung. I sure wish I had done some homework on Samsung before I went shopping. Samsung products low quality. My $500 microwave is broken. It makes a horrific noise when I try to microwave. Its not heating up and is emitting a scary electrical smell. I had an old microwave when I was in college. Paid $20 for it from someones garage sale. It lasted more than 10 years. I did a kitchen remodel and bought this fancy looking Samsung and had it mounted over my stove. Its total junk. How can a $20 microwave last 10 plus years and a $500 microwave make it only 2 years? My advice - NEVER BUY ANYTHING FROM SAMSUNG. Period...

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

I purchased this new refrig. when my old one gave out, so I was in a hurry to get one and did not do any homework as to the appliance. I went by the name alone. Big mistake. Right from the front door inside the house this thing was making noises like crazy. After 2 weeks of trying to get a repair man out, they finally replaced the fan and the ice maker. These loud banging noises, and cracking sounds, then sounds like hot water hitting cold, sizzling noises continue. All day and All night!! My dogs are barking all night thinking someone is coming into the house it is so loud, when company comes, I have to shut their door, in hopes they can sleep. I would never buy another Samsung ever!! I would like to get some sleep at night, I do have to work. I hope someone reads this and can do something about this problem, or replaces this haunted device. Thank you for reading.

Bought top of the line 2 yrs. ago and unit is now unusable! Purchased top of the line gas stove/oven. After setting it to clean the oven will not unlock, control panel is out, this virtually controls all of the unit. Had to move unit out from wall, removed back panel to get the oven to open, control panel is still out. Stainless steel top is sooooo cheap! It scratched first time cleaned! What a piece of trash! We will never buy from Home Depot again and never another Samsung! Made in the USA for us.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!

Bad design on refrigerator. The fridge can turn itself off if the door is left ajar. So even if you close the door you may not realize your unit has turned itself off and then all your food goes bad. Call the company and they say No problem. Take everything out of the trash and itemize it. Three weeks later, they say Oh sorry youre out of warranty. Really, a $2000 unit has only a one year warranty? Company is NO good!!!

I bought a Samsung Microwave when remodeling my kitchen. Just after warranty ran out, I got an SE error and the microwave quit. I called customer service and was told to unplug and replug. It didnt work, so they gave me # to get it serviced with a $240 price tag before parts! That is ridiculous. Since then, I have been researching online and found this was a problem way over 2 years before I purchased mine and not only was Samsung aware of the defect, so does Lowes. This is fraud and those cheated should be given a full refund!

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldnt pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsungs own manual for repairmen) and my microwave now works. I contacted Samsung again because the invoice from the repair company says they actually replaced the electronic control board. I think the repair person is maybe using the terms interchangeably. At any rate, Samsungs new excuse for not paying me now has nothing to do with how my microwave was repaired, but because they have no way to reimburse me; despite the fact that I have a detailed invoice, that the repair fixed the problem and that it was performed by an authorized Samsung repair company. I just wrote a letter to the CEO and told him I would never, ever buy another Samsung product.

This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Dont buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.

I bought all Samsung for my kitchen renovation. Most of the products are great. The fridge works well, but the shelves are somewhat small. Tall items only fit on half the top shelf. The shelves on the left hand door are too small and its difficult to get things in and out.

Samsung RF263 French Door Refrigerator - It is an expensive piece of garbage. The ice maker started frosting up like a freezer from the 50s/60s a little over a year after purchase. The door bins are cracked and held together with duct tape. Now it has stopped cooling completely. After reading and trying to determine the root cause, it is clear that Samsung makes inferior refrigerators, the number of complaints are incredible. Lets not forget about their washing machines blowing up as well. Maybe, as one reviewer state, its time for a class action suit. I m sure consumers initially thought purchasing a Samsung refrigerator would be a good, safe, reliable purchase, evidently a lot of us were totally wrong and subsequently disappointed.

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. Im keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

We bought this double range in 2014. On Jan of 2017 we were moving the range to have a new floor put in. When the floor was done we moved the range back to where it was and plugged it in. When we did this it blew the breaker. We then shut off the electric and checked the range. We could smell smoke from the back of the range. We took the back of the power cover off and found the black plastic clamp that holds the wire to the power cord let go and the wires hit the cover and shorted out the range. I was told that there was nothing that could be done. I feel this is a serious safety issue and it could cause serious problems or fire. Will not buy another.

Bought Samsung french door fridge August 2014. Have had nothing but problems with the ice maker. Repairman has been out numerous times. The last time Sears sent one, he said my ice maker was working as it was suppose to! I am going to call them again and have them come out. It drops ice once every 4 or 5 hours, I dont think that is right. The ice container has never been full and I am the only one using ice and I am gone 9 hours a day! I still buy a bag of ice every 3 or 4 days to fill the ice maker. I am sorry I bought this appliance. Because they obviously are not going to do anything to fix it properly.

We purchased the French Door Refrigerator with center variable temp drawer four years ago. The ice maker stopped working 2 years ago. The center drawer ices up, then melts all over the floor so we had to turn it down to the lowest temp and now its just another drawer. Now, four years in, the refrigerator will not keep food cold. Its a PIECE OF JUNK!

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

Had repairman look at 3 year old refrigerator. He said they had huge problems. Air leaking from frigerator into ice maker. Needs food grade silicone to seal. He said to call Samsung. Did that twice. The dont give a **. Out of warranty. Basically go to hell. Had a problem with three year old Samsung tv. Trash. Basically go to hell.

Purchased an entire Samsung suite, got the 3 year warranty plan which was good. French Door Refrigerator has had issues 3 times. (1) Freezer door balls fail out. (2) Broad that control temperature stopped working. (3) Temperature sensor stopped working. Lost Food on 2nd and 3 event due to being out of town. In fact I have had issues with the entire suite except the oven.

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing scheduled appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays. Of course when I told repair guy that he said they always try to pass blame. The 3 times repair guy came to my house he refused to give me any paperwork documenting his repair. He also told me never to use the self-clean mode. What? Why is it there? THEN the oven would not heat up to temperature, actually would only get to 100 degrees less, so the process started over again with repair guys BS and blaming Sears, all sorts of ridiculous information from both sides with promises NEVER being met. He finally installed a new thermometer and it still doesnt heat to temperature so I have to program it 25 degrees higher and wait 45 minutes longer than what the alert and temperature says on the control panel. In an argument with repair guy in my kitchen over my unreasonable expectation to have purchased a functioning product he accused me of only wanting to get a new oven. Imagine the gall of me actually expecting to have purchased a functioning product by a supposedly reliable name like Samsung. I am 71 years old and am old enough to know, from experience, what good customer service is. Repair guy is a grey hair and should know that too. But he is perfectly employed by a sub-standard company selling a very inferior product. And, although promised by his wife on one call, and his daughter on another, that I would get service orders and documentation emailed to me, it has never happened. What a waste of time and money, not to mention having to play stupid passive-aggressive games with a low in standards repair person. I am now afraid of fire after reading the rest of the reviews. Im surprised that Samsung hasnt been sued and ovens have not been recalled. I mean really surprised. My oven is barely 2 years old. In any other electrical stove/oven I have ever owned I have NEVER had a problem with self-clean.

My Samsung French door refrigerator is less than five years old. Its leaking again. I dont really want to pay another repair bill. My cabinets have water damage, its lucky I have a tile floor. Now all the food in my freezer melted but not the ice and the fridge part is cold. Why cant they back up their products. I will never buy another Samsung product again or recommend one.

5 years ago we purchased a Samsung top-of-the-line dishwasher. Fortunately we purchased an extended Service Warranty from Samsung. This gave us a total of 5 years of warranty. Samsung was here for 12 different Service calls and probably spent over $2500.00 keeping this dishwasher running. Now that the warranty is off I tossed this Samsung dishwasher in the scrap metal pile. PLEASE, NEVER NEVER NEVER buy a Samsung appliance.

Wish I could use all the slangs in here to define how Samsung AC/Service Center people work. Main thing to understand: NEVER EVER buy a Samsung AC. Go for LG instead. I have all good reviews about LG from few of my friends. Samsung is all interested in selling the product. They are not concerned if the customers are facing issues with the unit nor concerned to consider feedback and work on the same. I started noticing a bad odor from the indoor unit within two days of installation (and let me tell you that I hardly use it in the night for an hour at the max). I called up customer care, registered a complaint. Well, the person assigned Mr. ** was very rude and has soo much of attitude that he does not want to listen to what you want to say and disconnects.Next day when I again call him, he says he will attend. He comes, just sprays the perfume and leaves. I myself had done that many a times before he could visit to bare the smell. This is not called as a service. But the bad odor exists. I know that bad odor can be for two reasons, if some dead insects in the drain pipe or if there is a lot of dust collected within the filters. This cannot happen within two days and I am sure about that and as I mentioned, I havent even used it that much. I registered a complaint again through email. I get a con call arranged. The service manager Mr. ** says he will get the indoor unit replaced. I asked him to service it first and then if the issue persists, then to replace. He acted off to be a very good human being on call and provided a contact number to directly contact him for issues.There was another technician arranged to look into this and he did clean the filters, drain pipe and all. But the same day, in the night, the smell was back. So I tried contacting Mr. **, and he does not pick up the call. Once he picked up and promised to give a callback but I did not receive any. Then after trying numerous times, he picks up after a day and he transfers the call to someone and when asked about the replacement as promised, he is all rude like Mr. ** and says will send a technician. I was explaining him the scenario and he is not bothered to listen and he laughs over when asked about replacement and disconnects the call. Let me tell you, the technicians who come for installation, issues, they are all inexperienced, irresponsible. They dont know how to explain anything. They hardly look like 17 years old. I am not saying all are inexperienced, but yes, people who did come to my place were.Samsung is the worst product ever. DO NOT BUY. Their service sucks. Such an harassment for a customer. Service people are inexperienced and irresponsible. I am going to write everywhere I possibly can. I just wish and pray your business stops in the AC world. You guys should consider recruiting experienced people, or at least give a proper training and should learn how to talk to a customer. ** unit and service. Model number: AR12KC3HATPNNA.

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand. I called Samsung Customer Service. They said that they would call me back in two days to talk to me. Very poorly made product. Refrigerators are known as durable goods that are designed to last 10 years or more. This Samsung lasted 3 years 3 months and 19 days, one third of the industry standard.

Had the fridge for about 9 months and a fan started to make noise, then it stopped cooling altogether... Called the local warranty service and waited for over two weeks. Finally called and they were waiting for almost a dozen parts. Still without the fridge for over three weeks. Then the ice couldnt decide whether to dispense ice or water. It would indicate water then dispense ice. Paid more for supposedly a higher quality product but turned out to be a turkey. Never a Samsung product again.

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipments (if you make some research the company has been sued for the ice maker they put on the refrigerators), they dont care about customers once they have bought their products. If their products were good, you wouldnt have to worry about good customer service, but thats not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they dont have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00.I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warranty, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are worthless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

Have a refrigerator less than one year old with a compressor which does not work, fridge and freezer are not cooling. Samsung Warranty Service has been less than good in co-operating in repairing and/or repairing. It has been 48 hours so far and still no sign of a service technician appointment. Numerous telephone calls to Samsung and numerous online chats with Samsung have proven futile. Have received many promises from Samsung to resolve this issue over the last 48 hours but still without a resolution or a service appointment. I am now requesting a new fridge. Have young children and a baby who requires formula to be chilled. 48 hours of using neighbours fridge and purchasing ice for a cooler. Have spoken with Ken, manager of Public Relations for Samsung, have been told their service dept (Transglobal) would call immediately to set up repair appointment. So far it has been 17 hours without that phone call. STAY AWAY FROM SAMSUNG APPLIANCE. Refrigerator model #RF25HMEDBSR 5 DOOR with water and ice maker. Cost $2498.00 CDN July 2017.

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

I bought my Samsung French door fridge/freezer in December 2011. It remained in good working order for about a year, giving me a supply of ice. Then the ice maker fell apart about and a few months later I noticed ice accumulating under the produce bins making the drawers impossible to open. Removal of the ice solves the problem for a month then the ice returns. Taking out the ice involves pouring in a lot of hot water; the task is annoying and not a good use of my time at the weekend. I will have to continue this task however as I cannot afford a new fridge and getting a repair seems to be useless according to other reviews.

My home burned in 2014. On purchasing a new home, I chose Samsung appliances, including the range - a 4 burner gas model with a grill in the center. It also has a food warmer. After 6 years of use, I have had no problems and very much enjoy cooking on this range.

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

RF197ACWP - Water leaks into the crisper drawers and under the drawers. The refrigerator is 18 months old. I took out a warranty from PC Richards. I have had them out three times. And it has happened again. I have to take a day off from work, empty out the refrigerator and freezer the day before service call. From the reviews I see that it is a constant problem with Samsung. How is the Samsung company allowed to get away with this? Why have they not been ordered to take this off the market until they can right this wrong. When there is a problem with cars they have a recall. Why not appliances? Can anyone answer this.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.