Samsung fridge display went out. The repair tech said I would have to pay $650 to fix this fridge -- I am appalled! The fridge cost us $2500 and I see that going down the drain. Lowes where I bought the fridge was not helpful and neither was Samsung. I think these fridges should be recalled -- how many dissatisfied customers is it going to take to get this fridge removed from the market? As customers we should be compensated.

On February 4, 2017 we visited P.C. Richard and Son and we replaced all of our kitchen appliances with brand new Samsung appliances. In July while I was cleaning the glass cooktop on the range, which we purchased for $800, I noticed it was cracked. The crack appears to have started on the Rapid Boil burner and extended in all four directions to the edges of the top. I immediately contacted Samsung support, fully expecting that the damage would be repaired as the range was under warranty. With just two of us in the home, the range is lightly used and well cared for.The customer service agent asked that I send in pictures which I did that afternoon. I received a call from Samsung support looking for the photographs 3 days later – at that point I was told that the pictures would be reviewed and that they would get back to me. Three days later, I received a call from Williston TV and Radio Repair to arrange a time to come out to look at the stove. I expected that Samsung’s agent would be coming to repair the stove, however, when the representative arrived he took more pictures and told me to expect to hear back from Samsung in a few days.A few days went by and I was contacted by Williston and told that Samsung deemed the damage to be physical and as a result would not be covered under the warranty. I asked what the definition of physical damage entailed, and the definition I was provided was basically everything under the sun – cleaning solutions, inappropriate cookware, abuse, etc. In fact it seems that the definition is setup to protect Samsung even in the event of defect.Still in shock, I started to research to see if others experienced the same issue and I was surprised to find many complaints posted to sites online all had a similar story. I’ve attached some of the complaints along with our receipt to this letter. After finding that other consumers had a similar experience, I contacted Samsung to ask for a second opinion, I was told that would not possible so I asked to speak to a supervisor who told me that he would put in a work order for another opinion.Three days later I received a call back from Williston to setup a repair call – I explained that I was looking for a second opinion and was told by the representative that they were the only local Samsung agent and there would be no second opinions. Exasperated I inquired as to the cost to repair the cooktop thinking that a couple of hundred dollars out of pocket would be worth putting an end to this issue. I was informed that the cost to repair the range would be $400 - which is half the cost of range. Even if I pay for the repair, I have no guarantee that the replacement top would not have the same problem because I am convinced that product is defective.My husband and I have used glass cooktops since the 1980s and have never had a problem. The cookware we use has not changed, how we cook and care for the cooktop including cleaning fluids we use have not changed – and yet within 6 months this cooktop is completely ruined and is unusable and here we are in August and we can only cook using the oven and our microwave. I believe that Samsung has an obligation to stand behind its product and the warranty. I expect Samsung to fix the stove top or replace the range.

Just reviewing to save people heartache and time. Do not buy Samsung refrigerators. Amazing that they get away with manufacturing junk, basically. And they charge a lot for it. We’ve had our Samsung model RF28HMEDBSR/AA for 4 years. The ice makers freezes up constantly. The fans freeze. I’m forever using a hairdryer to fix the problem. Insane. The fans get full of ice and make a loud disruptive noise. Get the hairdryer again! Will probably cut out losses and buy a new refrigerator. This Samsung isn’t worth the headaches. Do not buy Samsung. My sister bought a similar model and has similar problems.

The microwave works adequately though Im not thrilled that I have to press 1 0 0 rather than 1 for one minute, etc. Sometimes the reheat works great and other times the food is just lukewarm. This microwave was on sale so I cant complain.

Do not buy a Samsung refrigerator! I purchased a French door, bottom freezer, center drawer unit in November 2014. Beautiful appliance! I never really cared for the icemaker, but it made ice so I was ok with it until the unit was 2 1/2 years old. The ice maker began to freeze on the bottom and no ice was made. Then the water began dripping out of the front door dispenser. Fortunately I purchased the extended warranty, but when the repairmen came, on four occasions, there was not much they could do to remedy the situation. Finally they ordered a new icemaker, but then Samsung backordered for over a month then sent the wrong parts. Seems Samsung has completely changed the repair of their icemakers and the repairmen have not installed a new one to their specifications, so mine is the first. Great! Mine will be the Guinea Pig! Wish I had this purchase to do over, and had my $2000 (sale price) back to purchased an American made unit.

Firstly, I wish I had read these Samsung stove reviews prior to my purchase. :( This stove got 4.5 stars on PC Richards site which is one of the reasons that I bought it. I purchased the Samsung NX58M6650W Gas Range in November of 2017. I purchased this stove solely for the price and way it looked as I am not a person that cooks a lot and barely do I use an oven. I was upgrading my kitchen and looking for a stainless steel stove to replace my old one. Its a very nice looking stove but obviously looks can be deceiving. After my 4th time using the oven, which was all day on Thanksgiving Day 2018, I noticed that the control panel was warped almost looking like it had melted. I called Samsung for repair and they gave me a courtesy extension my warranty (2 weeks out of warranty) and offered a free repair. In my eyes a barely used stove should not have any issues in just over 12 mos, but thats just me. I had my rinky Hotpoint Stove for 17 years and not ONE need for repair. Anyway the repairman came and fixed the stove. He replaced the old control panel which means removing around 20 screws un-wiring/detaching and re-wiring a new control panel. Also needs to be mentioned, the control panel on the stove is made of plastic! Now that can be a problem if your stove gets hot. Repair seemed successful but two days later, the timer isnt working. For reference, the timer is in the same place on the panel that warped after using the oven for several hours. Needless to say I am furious. Samsung insists on sending out another repairman, but I want this stove replaced (not with a Samsung if thats possible). If you read the reviews, you have no doubt that this stove is problematic in its design. I watched the repair, and with all the fine wiring on a plastic panel, how will there not be problems? Samsung has been giving me somewhat of a runaround and does not seem to stand behind their product. Im sure problems will continue to occur based on all of the reviews and research Ive done. I have been on the phone with them 5 times. I have another appointment for repair since they say that this is the best that they can do since I am now out of warranty. Im with the other reviewer that says Class Action. I will try to update this review after my next repair visit, but in the interim, this stove is sorely disappointing. Stay away from this stove.

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working. A call to Samsung Canada was very unsatisfactory. I was told, curtly, that the refrigerator was past its warranty and they would not help me. The warranty was two days expired. I called the store that sold it to me. No help there either. I paid a private appliance repair company $340.00 to have the sensor repaired and a new temperature digital panel installed. It took 2.5 months for the parts to come in and three visits by a repairperson. The first two digital panels arrived in the wrong color. Today, less than two weeks following the repair, the fridge is again not cooling. The digital panel says it is 4 degrees in the fridge, but its very warm in the fridge and food has again begun to go off. The freezer still works. I removed the back protective panel and found the fridge coils completely iced up and the tiny plastic fan that is supposed to move air over the coils is encased in ice and inoperable.I guess Ive been dealt a lemon. I will not have this fridge repaired again. After reading many identical complaints on this and other sites, I realized that Samsung has produced a refrigerator system that has known functional defects - which they continue to market and sell to unsuspecting customers like me. Ignoring customer complaints and providing no follow-up or interest in customer satisfaction is the Samsung way when it comes to their flawed refrigerator design. I will never purchase another Samsung product as a result.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

I bought this refrigerator in 2009, and 1 month ago it quit cooling in the refrigerator and the freezer all at once. Got a repairman out to fix it, he said the computer went out. So had to wait almost a month for a new computer board. Finally it came in, he installed it and it still doesnt cool!!!!! So Im told it cant be fixed, have to buy a new refrigerator. A lot of money to pay for something thats only going to last for 4 and a half years. My daughter has a GE thats about 30 years old that runs like a top! Not happy at all.

Samsung RF28HMEDBSR/AA - This has been the worst purchase I have ever made. Noisy refrigerator. It hums all day and night.

I bought a top of the line Samsung dishwasher two years ago. We have had four repairs and none of it worked. Samsung refused to replace it and we are going to have to go to small claims court. We bought it from Lowe’s and didnt get a service guarantee policy. The dishwasher began stopping during mid cycle in the first six months. Samsung did not want to stand behind their product, which was a top of the line model.

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back. They delivered it in the pouring rain, it was windy and they were in a rush. In such a rush, the truck door smashed the side of my fridge. As they brought it into my house, they scratched and dented my door on my house. They broke the wheel underneath the fridge and pushed it along my floor boards. They have now made a mess of my floors by denting the floor boards from my door all the way to where the fridge is located. When they left, I went to shut the door and noticed pieces of the fridge on the floor and as I looked down, I noticed the door on my house was damaged and the massive dents in my floor. I then contacted them straight away to tell them because by this stage, the delivery guys had driven off. I had a 3-month-old baby in my hand at the time. Thats why I hadnt followed them out. When I reported it, they were great and shocked about what had happened and were making a case of it.After many, many calls since 9th August 2012, they finally decided to approve they would repair the damage. I have spent time getting quotes for the door and my floor to be fixed and forward them on. I then had the owner of Samsung Plaza come out to view the damage and she advised she would send me a check for the door to be repaired but had someone she knew who would fix my floor. Since then I have again made many, many calls and emails and really havent got anywhere. I was advised a repair guy would come 31 October and had a call in the morning to cancel. I then told her that I had the painter coming out to repair the door and needed the check for payment and she advised she would send it in the mail. This has never been seen. I have contacted her chasing the check and the repair guy and always am told, Ill call you back. I have been pretty patient and its wearing very thin now after almost months of this. I need help on getting to the bottom of this. In the meantime, I have another Samsung agent attend to pick up and repair the broken wheel on my fridge.

RF4287HARS - Year old fridge. Came home, water all over floor, freezer not working. Called for repair, came and replaced some stuff. Freezer still not working and now fridge quit too. Lost all the food. Wish I would of checked reviews before buying Samsung. Will never purchase their stuff again.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

RF24FSEDBSR Apr 2013 Counter Depth French Door 7 repairs already. Samsung HORRIBLE to deal with, keep losing my information. Then get handed off to someone who will get to the bottom of this and never calls back. Get through to same number, guess what... No record of my call but they will get right on it... Keep asking me to use my extended warranty vs admitting it is a defect. Ice maker completely freezes up, stop working leaks... shorts out the board on the deli drawer... replaced 3 times wont stop making alarm sounds from door... 3 ice makers later still same issue... Repair man said, this fridge keeps us in business. Seal is a joke and repair parts already more than a new fridge but Samsung has paid $0.00 so they dont care. We bought the fridge for the ice maker as our son has severe medical condition and his meds/foods need icing at all times. This just sucks for over $3000.00 refrigerator. Samsung do the right thing and replace this nightmare.

We bought the model # DMT400RHW about 4 years ago. It has no buttons on the front. Just touch sensitive ones on top. Anyways we were so excited to have this dishwasher, I have two little kids (4 & 2) and they wouldnt be able to get into it, etc... However, my family and kids started getting sick a lot more than normal. I took my kids to a homeopathic doctor and discovered my son has an extreme issue with mold and allergies. He was allergic to penicillin, etc... Well, we also noticed the dishwasher didnt smell quite right after using it and couldnt figure out what the deal was. It looked clean inside. I bought dishwasher cleaners and ran those through it. It still smelled. Everyone kept asking us if we had mold in our house that might be making us sick. I scoured the house and could find nothing.Then, I was emptying the dishwasher a couple weeks ago and noticed that there was a bit of black stuff at the bottom of the front door coming out from under the seal. I got a paper towel and when I ran it under the seal and it came away black with mold and smelled like vomit. All this time Ive been washing dishes with that junk! No wonder my family has been so sick! I called the company customer service and they said theyve never had this problem with any of their models ever. I find that hard to believe!My husband says its a faulty design. I agree. If the seal was flush to the door no food and water could get trapped under it. Samsung said I just need to keep cleaning it with vinegar or bleach. Im sorry, but Ive never had to wipe out a dishwasher after every time I use it and I think thats ridiculous! I also dont like the fact that I cannot just do a rinse and dry cycle on this. You have to run it through fully every time. Needless to say we will not ever buy another Samsung again. Their customer service was terrible, even when I talked to a manager. Im over it already and now Im stuck with this faulty dishwasher.:(

Thinking of a Samsung fridge? Stop, turn, and run away as fast as you can. Compressor on our 6 month old unit began failing nearly two months ago. Terribly loud noises coming from compressor. Over 2 dozen calls to customer service resulted in a list of stupid hoops to jump through. Level the appliance, reset temp, buy and replace water filter... Blah, blah, blah. After 4 weeks, they finally sent technician to look at it. I was told noise was coming from inside compressor (duh) and that there was nothing he could do with it. 3 more weeks passed with no followup from Samsung. So three days ago, fridge totally shot craps. $300 worth of food ruined. Now Im pissed. So now they opened up a 4th case number, and are going to send a repair technician. Problem is, the repair company listed on service confirmation is same company that visited us first time. The same company that is not equipped to work on internal elements of the unit. Meanwhile, were living out of coolers. These people are by far THE WORST I have EVER dealt with in my life. No class, crappy products. Clueless. I no longer want it fixed. I want the piece of crap out of my house. I will never again buy any Samsung branded product. Where can I sign on to a class action suit?

Have a Samsung side by side frig model RF23J9011SR. Had work under the manufacture warranty done and also several times under the extended warranty and still the ice maker leaks water and freezes up all the time. Contacted Samsung service and was told I need to go to the place which sold me the appliance to resolve the issue, which was Lowes. I was told by Lowes I need to contact Samsung. So now I am going back to Lowes.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel wont light up.

Samsung French Door with freezer on the bottom. Right away after purchase, the crisper drawers kept filling with 2 inches of water. I have adjusted the temp but that hasnt helped. It improved when we were in Florida for 2 months & the door was kept closed. The sound of the ice maker is very loud, but I will tolerate that if I can fix the crisper problem.

Buyer Beware! Samsung Refrigerator side by side w/ bottom freezer. Ice Maker hasnt worked correctly from day one. Never repaired, has always leaked at dispenser, ice maker freezes up, no ice. Called Samsung and now its out of warranty. Should have been a National Recall on this product. Look at all the Negative Reviews now regarding the Ice Maker alone. Our Samsung washer went out after 5 years and it was cheaper to replace than repair. Will never buy another Samsung Product. SAMSUNG PRODUCTS ARE OVERPRICED AND OVERRATED.

I needed a 24 inch deep refrigerator and this was just right. I've had the refrigerator for over 5 years and it has been good. The best part is if you have a problem, you call a number and a technician tells you what to do. I would recommend Samsung to all my friends.

The worst customer service experience I have ever been apart of. I purchased a new Samsung dishwasher MODEL NUMBER DW80J3020UB/AA, from Conns on October 13th, 2015. It was delivered a few day later, the box from the outside looked fine, no damage to report, all is good. Two weeks later when my contractor had the dishwasher installed it leaked water from the front of the unit. After further examination damage was located inside the dishwasher that was creating the leaking issue. I called Conns to report the damage and was notified by the manager that it was a Samsung issue due to it being after 30 days from purchase and they gave me an 800 number to call. So called Samsung to report the damage, they listened to what I had to say and told me that a service technician would need to come and look at and/or possibly repair the dishwasher. Fine, a tech came to the house, looked, took pictures, called and reported back to Samsung while I was listening and this is what he reported. There is damage to the inside of the dishwasher that cant be repaired, the customer could not have seen this damage from the shipping container and that the dishwasher needed to be replaced. All was good until a few days later I hadnt heard back from Samsung so I called to ask for an update and possibly get the ra number required to replace my dishwasher. I was notified that the service technician reported back to them the damage was cosmetic and therefore the damage would not be covered under the manufactures warranty. I replied to the lady that the technician had reported something completely different to myself and to them while I was listening. She said that another service company would have to be sent out to resolve the issue. Thats what happened, another company came out and looked at the dishwasher and reported to them that the dishwasher was damaged, could not be repaired and needed to be replaced. The customer could not have seen the damage from the shipping container so therefore needed to be replaced. Waiting, waiting, nothing from Samsung, so I called them again for an update and this is what I was told! The damage to your dishwasher IS NOT covered and will not be replaced due to the technicians report that visited our home. I paid $500.00 plus for a brand new dishwasher that was delivered, unusable and will NOT be replaced. I am not rich, $500.00 dollars is a lot of money that normal people cant just throw away but I guess that is what Conns and Samsung expect. WORST CUSTOMER SERVICE EVER!

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Broke down not even 2 years. Had to replace the pump. I researched and there are many complaints for the same reason. Spent a lot of money to replace parts. I would never again purchase Samsung appliances. Same problem with my Samsung stove.

Besides the problem we are having with Samsung refrigerator, customer service department is a nightmare, in 10 days they called me to send same document that I already sent. Every time I called, I was given different information. I really dont know which one is true now.

NewSamsung Dishwasher Model DW80F600UTS lots of different issues. From Day 1 hasnt worked properly. Steam vent under front of door wasnt shutting off, so water would leak out the front. HEAVY light started blinking, and pump wouldnt turn off, power wouldnt turn off, either. Had to turn off at breaker. Dried out the flood pan and sensor, and saw moisture on the water intake hose coupling, so tightened that. That helped for a week, then it went off again. Seems to be leaking out of tub, not hose. Luckily, still under warranty so service is coming in a few days.SERVICE: Parts take 10 days!! So the repair guy comes, figures out what is wrong, then has to order the part and come again. It can be 2 weeks before you can use your new dishwasher again! When I talk to the service company (that is not Samsung, but certified to do their repairs), they make it sound like they know exactly what the problem is before they come out - leading me to believe they had a lot of this problem!! Never will buy a Samsung appliance again! Wish I had come here first to read the complaints.

Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost the ice maker at least 4 times so far with hot water and a blow dryer. Took 5 cups of hot water to dislodge all of the ice. There is no way to fix this design flaw and if Samsung tells you otherwise don’t believe them.

2500.00 wasted. Samsung would not repair/replace our 3 year old refrigerator that had compressor failure due to what they call physical damage. Micro holes in the copper lines to the compressor caused the compressor to fail. Samsung claims the sulfur in the air of our house caused the failure. The warranty is 5 years parts and labor, 10 years parts. They charged us 100.00 to diagnose the problem. We talked them down from 200.00 because we already had a repair man confirm the compressor failed. He stated that the copper lines are really thin and cheap. Samsung had to have their own people check it. We do have well water but it is treated and we never hooked up the water to the refrigerator. Samsungs recommendation to us was to coat the lines with a good paint to protect them. We did not have any issues with the Whirlpool refrigerator we had prior to this Samsung. Has anyone else had a similar problem? We think the warranty should have mentioned an exclusion for sulfur in the air and we think they should honor the warranty. We will not purchase Samsung products ever again, poor customer service.

Our 5 yr. old Samsung French door fridge has wasted about 300 dollars worth of food. The first repairman from A&E recharged the freon and ordered some parts. One of the parts was a new compressor, which they ship to the house and install at a later date. We request with Samsungs guy in India to make sure we get the same guy to install the new compressor. (You cannot talk to A&E directly.) Some other guy shows up (had to miss another days work to accommodate their service, 250 bucks down the drain again.) This new guy takes the inside fridge panel off and says the upper evaporator coil is leaking because Samsung put too many zip ties holding it in. He snips off the zip ties, then he claims the compressor wasnt needed and the first guy who came should have known they were not authorized by Samsung to do any repairs. He leaves...... now Im dead in the water. I call Samsung office of the president (yeah right) they set me up with another repair tech. I yelp the new repair service and they have the worst reputation in the book. Soooooooo I call back the Samsung prezzizz office in Jersey and request they authorize the original repair techs from A &E to return. The freezer just went warm again. We are giving away food to friends. It is Thursday the new repair appt. is this Monday. Another day off work and probably a re-diagnose and subsequent appt. while they wait for parts. SMART FRIDGE MY A.. Samsung scam to buy a new fridge maybe. This is what over 2000 dollars gets you nowadays. Sad part is I hear even high end fridges have multiple problems too.

My Samsung refrigerator is 5 years old and it is already ready to be thrown into trash. About 16 months after we bought it the ice maker stopped working. We went around that by turning off the ice maker completely and turning the entire refrigerator off for two weeks until it melted. After that we never used the ice maker. It just turned 5 years and of course warranty expired. Just one month after the warranty expired the fridge part stopped working. Called Samsung - they sent a technician who said it is the compressor and due to the special gas in it we cannot fix it. It simply cannot be fixed due to that special gas since no one is licensed/certified to handle that gas.

I own numerous Samsung appliances - TVs, Washer, Dryer, and Stove. I also owned (and just removed) a malfunctioning Samsung Over the Range Microwave. I purchased it, knowing it had reliability issues, but it matched my stove and was the right price - so I gave it a shot. Let me first of all state that it made some funny buzzing noises that I didnt like. The keypad never worked great, either, but after about 5 years it may be, it certain buttons became harder to push, and eventually some buttons (and then almost all buttons) stopped working, entirely.Long story short, given another Samsung should have a similarly mounting system, I took a shot and attempted to order another Samsung (yes I know). Well, get this, I order it from Lowes and after multiple bad delivery dates from the Samsung distributor, I ended up having to cancel my order. Yes, even Samsungs own delivery of their microwaves turned out to be a nightmare. That said, I gave up and chose a Whirlpool that looks great, has great review, has a blue readout that match my Samsung stoves blue readout (that was a big deal, btw), and it has good reliability ratings according to Consumer Reports. All in all - Id say the moral of the story here, is to just avoid Samsung microwaves.

Freezing In Vegetable Bins. As much as I researched this refrigerator, unfortunately, no information was given on this problem. Please publish my experience so another consumer avoids purchasing a Samsung refrigerator. At the present time, I am having the same problem for the 2nd time. Thank God I bought the extended warranty, which I recommend on any appliance in todays world. The first time I experienced this problem, was 13 months after purchasing this Samsung French Door refrigerator. My extended warranty was used because I just missed the 1 yr. warranty that Samsung gives. The problem is: Water and Freezing in the vegetable bins, which is a design error. The repair technician unplugged the drain, which was frozen, cleared ice and flushed drain and added heatprobe. Now 10 months later, the same problem has occurred. It is obvious, that repair number 1 was a temporary fix, like a band-aid. I called Samsung to find out if this refrigerator has been recalled, and I have been told NO. During this mornings call to the extended warranty company, I was told from the customer service person, that she receives calls all the time for Samsung Refrigerators. I am so fed up with Samsung. I plan to avoid all their products. In the meantime, I have a refrigerator that is going to need constant repairs to the vegetable bins. I am covered with a 5 yr. full warranty and a 10 yr. compressor warranty, and most likely, will ditch this Samsung Refrigerator once the full warranty expires.

I purchased a new home and new appliances were chosen by contractor. This dishwasher started randomly on its own one day then an LC CODE appeared. Researched this to find out water has collected in bottom pan and this detection will stop washer from running. It is a common occurrence as there are several Youtube videos on how to fix it. ITS BRAND NEW!!! Why haven’t they fixed this common issue by now since it is obviously going to have BAD reviews? DO NOT BUY.

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

Love my Samsung stove/oven. I bought the black stainless steel. The style is amazing! The oven heats up quickly. Love the delay start, self cleaning works great too. The oven control helps me manage all my cooking needs, bake, roast.

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. Youll be sorry.

How do I start this? First bought Samsung because retailer said it was one of the best made refrigerator. After one year the thermal fuse failed, back panel blew out from frost. No warranty coverage. The tech said they had less than 1% failure rate on their appliances. I had no idea if it was the truth but he had a Samsung shirt on so that means he knows what he is doing, right?Well $327.00 later I had a working refrigerator on top of the $1400.00 I had already paid for it. The ice maker stopped making entire ice cubes. Only crushed ice seems to come out of it. That was OK just wrote it off as high moisture in South Carolina until the bottom of the refrigerator filled with water. I noticed the seal for the double doors was not completely sealed because of a wrinkle in the top of it. Warming it with a real hot towel I worked the wrinkle out of it. That seemed to help. Overall I dont recommend this manufacturer of refrigerators. Based on their lack of support I wont be buying Samsung anything for a long time if ever. I dont believe that I still have the receipt but I can find it being bought at Lowes in Seneca, SC four years ago.

Im not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I dont feel as if it gets cold enough inside either. Drinks are not cold enough. Im beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowes.

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

I purchased an expensive french door Samsung refrigerator with bottom freezer from Lowes. When the refrigerator was less than a year old, I noticed the freezer was frosting up. But then the problem went away only to return a couple months later but this time the whole freezer iced up. Lowes said it was out of warranty so they gave me Samsungs number. A Samsung repairman came out and blamed the problem on not closing the door properly. He defrosted the freezer and after that, the freezer stopped working completely. A second call to Samsung and the same repairman showed up. This time he said to repair it, he would have to weld and refill the freon but that would cause a lot of smoke in the kitchen and there was some risk in bringing in canisters of flammable gas, etc. He wasnt too eager to do the repair and felt the refrigerator should be replaced by Samsung. Given his track record I wasnt confident about this repair. Samsung has refused to replace the refrigerator, pay for the labor to repair it, and send a different repairman. I will never purchase another Samsung product.

I purchased a new Samsung dishwasher in May, 2017. In August, 2018, the unit broke - would not drain and then the circuit board fried. Initially, Samsung said they would issue a warranty allowance (even though it was 2 months beyond the warranty date) and would arrange for service or provide a new unit. After 5 days, during which they failed to find a technician, they decided they would not provide any help or compensation - I was out of luck. What kind of company is this that they sell people a product costing hundreds of dollars, it breaks after a year and thats it?! Every service person I have spoken to has remarked that Samsung DWs are extremely poorly made and designed and the advice I got was to not fix it and go buy a Bosch instead. Between multiple service calls at my request and the new unit, Im out well over $1000. I hope somebody organizes a class action lawsuit.

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

I am not one to write product reviews but am so disappointed with my Samsung refrigerator. We bought our French Door Samsung refrigerator 2 years ago from Home Depot when we built our home. I loved it!!! Then about 3 months ago the refrigerator showed problems with cooling and the lowest temp we could maintain was 44 degrees and often cooled at 46. We had a Samsung certified tech come out and work on the refrigerator and he found coolant leaking. After a call to Samsung, Samsung told the tech the refrigerator could not be fixed. Now we are waiting Samsungs final decision as to what will be done. With Thanksgiving next week looks like I will be out buying a new refrigerator and it will NOT NOT NOT be a Samsung.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and its still not working! I thought that Samsung had quality products. I am so upset because we havent finished paying for it.

I had similar problems to those reported - 1/2 inch of water then ice on bottom of fridge compartment, ice in freezer, difficulty resetting after power outage, multiple service calls; also, all plastic drawers and door shelves have major cracks. Problems started after only two years and I loved this thing, gave the utmost in care. I am so frustrated. Latest service call they said $600 to fix (after $70 for the visit). Was ready to buy another one because I liked the design, til I found this site. On Facebook, company says they are not aware of any such problems.

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

Refrigerator part freezing up. Water in the crispers. Food and milk spoiling. Had it for a little over a year and a half. Called the company I bought it from. They are going to see what they can do. Might be under warranty.

I purchased a suite of Samsung appliances. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. They said they would send repair to replace the damaged door within the week. That was five weeks ago, about ten phone calls and many hours of being on hold. They say someone will call me back with resolution details. No one ever does. These items were purchased at Home Depot, who also will not do anything.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. Ive called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

We bought a new Samsung convection microwave, Model MC17J8000CS, and a Samsung refrigerator, Model RF4287HARS/XAA, which was delivered Sept. 14, 2016. Microwave - Suddenly stopped in middle of heating vegetables 13 months after purchase (last night). Great! Refrigerator - Frequently, the middle drawer gets hung up and won’t close without a few tries. Just don’t open it too far and keep trying. You’ll get it; well, I always have. If you change from CRUSHED ice to CUBED ice, be ready for NO ice to drop into your glass. Open the door and you get your ice. Yes, it’s all over your feet and the floor but at least you know where it is. On the positive side, I think they’re attractive appliances. My husband thinks they spot too easily but I’m ok with that. In all fairness, he is the one who cleans them.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

1year 4 door premium stainless refrigerators. Ice built up on ice maker, dont defrost, we have to unplug overnight once a month in order for the ice maker to work for close to a month. SERVICE CAME OUT 3 TIMES SEND BY SAMSUNG, never able to fix.

Purchased a whole kitchen of Samsung product, dishwasher, microwave, range and fridge. So far in a little over a year the microwave burnt out, and the dishwasher has broken down twice, drainage pump and washer motor. Samsung is a piece of garbage. Anyone thats thinking of buying this brand DONT. YOU WILL BE SORRY AND SAMSUNG DOESNT CARE.

I love the look of my Samsung refrigerator but the functionality is non existent. It doesn’t make ice. It freezes up. The main compartment doesn’t keep temperatures cool enough for safe food storage. Samsung has known about these design flaws and continues to sell product they know will fail. They don’t stand behind their product and calls are routed to a third party call center. I will never purchase another Samsung appliance.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family dinged it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to stand behind their product stating this is not a recall issue.This was a large investment for our family, and we are extremely disappointed that Samsung will not support its customers and products. We would like to share this experience so other consumers can make an educated choice before making their purchase.

They said it was just out of warranty and they could not help, but they referred me to a repair person. They could fix the microwave for $350.00 or to buy new. They told me to buy GE.

We purchased this refrigerator (RF23HCEDBSR/AA) Oct 2014 and the last several months ice maker was making loud noise. We took it apart and ice cubes stuck so we cleaned it out. A month later again, and another month came. We turned the ice maker off because too loud of noise. Called service center, said they have 2 places to call. One in PA and the other also same distance in MD. We live in MD. Even though we turned ice maker off noise continued. We called someone local and came out next day. Said the seal and ice maker were the problem & ice getting stuck. After $98 for service call it started all over again. Called our local company again. They said Samsung has a 3 week back order for the parts. Hmmm the next visit to fix with labor & parts $325. I just dealt with Samsung with their washing machine recall 3 or 4 months ago. Now this.

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.

Bought a Samsung electric range (NE595R0ABSR) a little over 3 yrs ago and last week the circuit board caught on fire. Called Samsung about it and they told me that they would take care of the parts required, and all I had to do was pay for the installation from the contracted service repair. Now the third party service repair company told me that I had to pay for the parts and not the repair. The cost of parts a little over $430.00. Might as well buy a new stove and it will certainly not be a Samsung. Hopefully a class action lawsuit will come out against Samsung for their highly dangerous stove. I seen on a Canadian website that a few of them had the exact same problem. I will ensure that all Airmen under my command know what horrible customer service Samsung has and how dangerous their products are. I do not want any of them to have to worry about problems from their appliances when they are deployed.

Don’t buy Samsung appliances! I made 4 huge mistakes. I did my whole kitchen. And 18 months later I got the SE Code. I have done everything I could to get it going again. I am so upset. With my fridge, two of the drawers broke. My dishwasher had the top water dispenser break off. My stove gets scratched easier than it is supposed to. And my flipping microwave got the SE code. Dont buy Samsung! I will not buy another Samsung product - phone, etc. Dont even get me going about my Omnia Phone either.

We purchased our Samsung RF 4287HARS in 2011 and began using it in 2012. The ice dispenser has stopped working because of a broken plastic switch inside the dispenser module. The ice maker is producing ice but it cannot be dispensed from the dispenser. Based on a little investigating we have found this is not an uncommon problem. We contacted Samsung on several occasions to correct this apparent product defect. Trying to get someone on the telephone has been challenging and extremely time consuming.At this point, we have not received a favorable response. It appears that the product (see attached picture) is defective and poorly designed but Samsung is not responding to our requests for assistance. We remain hopeful that Samsung will agree to correct this apparent design flaw and show us that they are willing to stand behind their highly taunted refrigerator.

Bought my Samsung Stainless Steel Gas slide-in range #NX58H9500WS on March 26, 2016. Last week after the holidays on 12/27/17 decided to use the self cleaning oven for very first time (oven was only lightly soiled). I picked the short 2hr cycle since it was the first time using the cleaning feature. About an hour later noticed the display lights were all off and oven was not running. Oven door was locked. The knobs and display panel were hot. Waited for it to cool down for hours. Nothing changed. Luckily the stove top still worked! Called PC Richards for my extended warranty service. A week later the repair tech came and said he has seen this problem many times before and that it is a known design flaw of the range and suggested I clean the stove manually from now on! I couldn’t believe what I was hearing - after spending over $2000.00 on a new range I am supposed to clean it by hand? The tech ordered the 3 hidden thermal fuses and will return to repair when they come in. If that does not unlock the oven door he states it could be that the motherboard was also fried and need to be replaced. Luckily I have an extended warranty but if I attempt to use the self clean again will this happen all over again. I will be contacting Samsung for the answer. I am 60 yrs old and have never had to clean any oven manually before and don’t intend to start now! Apparently this is a known flaw and this product should be recalled by Samsung. I will wait until the tech returns with the parts (hopefully within another 2 weeks) and everything is fixed and then intend to contact Samsung again. This is a major inconvenience, not having an oven for at least 3-4 weeks. I hear the customer service and satisfaction at Samsung is less than adequate but I am relentless and will not accept this situation. I will keep you posted.

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerators filter lasted years.

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

RSG257AARS - I bought a higher-end refrigerator a few years ago. Ive already had 2 shelves break as well as the freezer door handle that keeps popping off. I was told by Samsung Executive Accommodation Customer Support that its considered normal physical damage and therefore no accommodation would be granted (for the handle). I asked him to affirm that he was essentially saying that Samsung considers it normal for a refrigerator door to pop off just 3 years after purchase, and incredulously he did. Samsung has lost a loyal consumer of higher-end appliances.

Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator Ive ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

DONT BUY THIS PRODUCT. Spent almost $1200 in June 2014. Washer would pop open during sanitize cycle within 1 month after purchase. Has undergone two official Samsung repairs and continues to break. Last time repair was completed and product broke within 24 hours. I had purchased additional warranty and was repeatedly refused when I asked for the product to be replaced. I bought a different dishwasher tonight NOT A SAMSUNG less than 5 months after purchase.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. Weve already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

OK, I am a very seasoned mechanic. I put a new bearing set in my pile of crap, front-loader Maytag washer. I can fix anything from a BMW to a microwave. I bought this SAMSUNG at LOWES and right after the warranty, the auto and normal lights blink, it stops mid-cycle and take like six reboots to even get going, and 80 percent of the time, same thing, the lights are back. The drain lines good. It hooked to hot water line. Its just a big pile of crap like every other post here. I will pull it out and start to fix it today. From day one the soap packs hung up. If you dont use a rinse product, it WILL NOT CLEAN DISHES. Its freakin required! DO NOT BUY A SAMSUNG DISHWASHER!!! Lucky me, I can fix this crap pile, pull it out, and Craigslist it goes. Awful product. They should be ashamed.

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I wont make the same mistake in purchase. I wont buy from a box and I wont purchase Samsung.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

Samsung should be ashamed of theirselves for trying to pass off such an awful product. Spent 100,000.00 on a downstairs remodel. Picked out the Samsung fridge (model RF23M8590SG/AA). Had the cabinets made to fit. The repair guys are here because it only makes 2 cups of ice an hour. Its not broke... That is all it makes. Bought a top of the line fridge that Best Buy sold me. What a piece of crap. I spent over 9000.00 at Pacific Sales that works out of best buy in Laguna Hills. Shame on them for selling this crappy product. Samsung repair bus said that this is their day. Telling Samsung owners bad news. And they told me my appointment was at 10:00... Its 2:07.

Seems to have electrical and computer issues. Number 4 stopped working on oven temp. Had to switch to Centigrade so could enter temps below 400 range. Light inside flickers and sputters. Seal on glass door front isnt tight- so there is a lot of smudge between glass.

This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isnt working at all. In the short time since we bought these we are so unhappy, we cant believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

Our Samsung French Door refrigerator keeps icing up under the back panel. It started happening after the four-year warranty was out. We have had it fixed repeatedly during the last year at $100 minimum each time only for the problem to return within a month. Now it is every two weeks. I have learned what to look for, what sounds to listen for and to take the back panel off to defrost it myself. Granted it is 8 years old but as much as it cost it should have lasted much longer. The repairman cannot fix it so we cant even sell it.

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that the retailer does not participate in our exchange program. Okay, but thats not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsungs internal refund policy states you must do the above to get a refund, but the warranty just says repair or replace at our option. Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Dont let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

I have the same problems with the others. Right now I water in both my veggies/fruits bins and underneath the bins are water and frozen ice. Also, the ice maker keeps making ice even though it is full; therefore, all the overflow ice fell down under the freezer drawer. Every time I open the freezer drawer, ices will fall out onto my kitchen floor and I can also see there are a lot of ice stuck all the way in the back of the freezer. I either have to use a long stick to brush them out. It is a major headache with Samsung as they are the worst company I have to deal with. Samsung is very unreliable and irresponsible for their products, keep saying they wont fix my refrigerator because 1 year warranty is over. In order for them to fix, they will charge me a fee to come by to take a look at it and any repairs they will do. I see other Samsung models have the similar problems as mine but how come this model of mine isnt on the Class Action Suit Settlement. Please let me know if it is on the settlement as I want Samsung to pay for their bad products.

After 4 years the PCB mainboard crashed. Spent php3650 for the repair, after 4 years and 4 months then this problem suddenly appeared. From Henrys Electronics regarding the quotation of Samsung Ref. System Php 6,350. System reprocess estimate: (Replace leak test, vacuum flash, charging of refrigerant, labor & transportation) Call us ** or this number. Thanks.

I bought a Samsung fridge from Sears in Nov. 2012. Had numerous problems, quit making ice, wont freeze ice cream. Called repair. They came, did $900.00 worth of work, replaced Motherboard. 2 weeks later, fridge defrosted every day and started leaving frost on everything in fridge. All my ice cream melted. In March 2013, they brought me a new fridge. Immediately started having trouble - ice stuck in door, melted run down door, constant wet floor. Ice cream melted. Change filter light came on. Changed filter, light wont go off. Ice maker quit making ice. Panel will not change options. Today, 5-21-14, MOTHERBOARD OUT. WORSE EXPERIENCE EVER. NEVER AGAIN.

First Samsung doesnt deserve 1 star, and Pacific sales where I bought this isnt much better. I bought the top end Samsung appliances because I was told these were great and the service would be much better than the service reputation they have on other appliances. Well I guess better than bad is still bad. Had the micro/oven installed in Feb of 2018 and its been a nightmare ever since. More than a dozen e-mails and same # of phone calls, three times they tried to replace the door, first time repairman brought the wrong item, the second time the store called me to pick up the new door and it was the wrong door, this last time two service men came out and again the wrong door was delivered. Dont bother calling the service center. They are totally useless. My contractor cracked my Samsung cooktop and we tried working with the service department for over 5 months to get a replacement part of new unit to be covered by my contractor (not under the warranty), again it was a total joke, dont have the parts so My contractor replaced it with another brand. I would die and go to hell before I bought another Samsung appliance. Please learn from my mistake and buy any brand but Samsung.