I love my fridge and the screen on the front where I can leave notes to the family. Only thing I cant figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And its a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

I bought my Samsung Microwave on Christmas Eve when my other one stopped in the middle of food prep for the big day, so living in a rural area I went to the only appliance shop in town and picked up this beauty, probably paid more than I normally would have but have no regrets and would buy another Samsung microwave in a heartbeat!!

When I tried to register the product at the Samsung site, it kept kicking me out to correct non-existent errors, giving me the suspicion they didnt want to accept my information or to honor the warranty. I got them on the phone and they cheerfully set-up an appt. with the only Samsung service available in a 75 mile radius, and I live just outside Chicago! Not sure what had happened to my brand new dishwasher, I decided to call the service outlet 12 miles from my home to inquire about the possibility of it being due to bad electric service. They informed me that the visit alone would be $138! I since realized it was Samsungs fault because I have 4 other electronic appliances that have been around for 5 years, trouble-free.But I also decided to Google trouble with this dishwasher and immediately found a website called: Consumer Complaints & Reviews. Apparently, I wasnt the only one who discovered too late, that the most important part of selling me a Samsung dishwasher is getting me to purchase it... Of the top 125 complaints, there are about 20-30 Best Buy customers. The typical breakdown concerns the Chinese electronic control panel which is what my problem is, according to the trouble code. The dishwasher will recover after about 4-8 hours, begins a new wash cycle and then a few minutes later, stops and blinks the LEDs.Ive had it for 6 months and used it 10 times. I have the original box of Powerball tablets recommended by Samsung. I live alone and usually wash a lot by hand instead of wasting energy, soap, etc. Im presently at home with a back injury and no dishwasher! I can only stand for about 2 to 4 minutes and Im still paying for the broken Samsung. So far, the cost is $50.00 per wash load!I called Best Buy for help. I wanted to trade this for a new dishwasher of a different brand and they offered to take the unit away for me, while there, delivering my new purchase! I got angry and said, I couldnt find out it was defective before your time limit. I dont have that many dishes. They asked me if Id bought the extended service plan and I got more angry. I said: Once you get it out the door, it’s next customer? What happened to standing by your product? Youre in this business, obviously, you know this is junk, why is it on your floor to sell to me?According to these bad reviews at Consumer Complaints & Reviews, Samsung had denied, blamed and dragged their feet at the customers expense for months at a time in many cases. So my worst fears about trying to clean my dishes with my injury are coming true! WHY Samsung? WHY Best Buy? I hope you have the decency to allow this review to be posted here, for the sake of your remaining customers, because Ive taken myself off your mailing list and cutting up your so-called: Elite membership! Just in case you censor this review, Ill be posting it all over the internet, everywhere I can, until my undeserved punishment is repealed by you or Samsung.

Please take this advice... dont buy Samsung refrigerators, I spent a ton on the top of the line chef model from Lowes and it literally is falling apart just out of warranty. All the interior plastics are breaking piece-by-piece, very poorly built and expensive to fix.

I recently bought a Samsung dishwasher that not only does it not clean well and leaves spots on my dishes but it actually makes brand new spots resembling dark grease spots! Like some of the other complaints, mine also leaves a musty smell. My 18 year old Whirlpool was not pretty but it left my dishes spotless and dry without even adding a drying agent. Thankfully I am back at Best Buys and they are taking good care of me.

Purchased stove, fridge, microwave. Within a month microwave acting up. Within 2 months fridge defrosts. Defective appliances. Samsung promises refund and new appliances. They make us jump through hoops while making promises including telling us to cut the electrical cord on the fridge to get refund and once we did that they stopped communicating and no refund or appliances. Absolutely disgusting people. They are sick. So much money to now own junk. My old appliances were much better. They stole our money and then put us through heck.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and dont buy a warranty without having an attorney read it first.

We have been using this dishwasher for two years and regret the day that we bought it. The only positive thing we can say is that it’s quiet. If you like doing separate loads for plates/small items and a separate load for pots & pans /storage containers then this unit is for you. PROBLEMS: The lower rack at front has a set of three rows of tines that don’t allow for easy placement of small plates. If you try to use the front and middle rows, they are too close to the front of the rack for anything but saucers. (If you use saucers) If you try to use the middle and third row, your small plates interfere with the dinner plates. (The tines for the dinner plates are slanted in the opposite direction from the small plates)Also all the tines have the wrong slant for North American plates. If you try to add a pot, the tines are too close together for it to fit properly. (There is a feature where you can fold down the plate tines to fit the pots but then there is no place for plates.) The upper rack guide roller retainers protrude and cut your hands if you are not careful. If we could afford to toss this dishwasher out, we would have done so on day two! We like it even less after two years.

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! Im sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

Within 6 months the gas got leaked and I had to pay $4500 again. Within a month, the same problem. In the same amount I could have bought a new fridge with any other company. The customer support people always has to say there is a delay of technician because of heavy call flow. The request has still not been forwarded due to which the technician didnt visit the property. Now again within 30 days the same problem & still I have to pay again the same amount as well as the tech fees of $350. One of the 3rd grade services I have ever seen with this company. Ill never buy any stupid product from of Samsung because its one of the ** company in all products and request you all not to buy anything from this company because they only know how to make money without satisfying the customers need.

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

After purchasing all new matching appliances refrigerator, stove, microwave and dishwasher 2 yrs ago, the Refrigerator stopped making ice after a couple months of owning. Plus its the noisiest refrigerator, ever. Service rep. came in and defrosted it, and it began making ice again. Ice is always soft and water drips inside the lower compartment. Several calls for service rep, with same repair results, defrost. The week the warranty expired, same issue. Called manufacturer. Asked if there was a recall on the refrigerator. They said no. Unbelievable, poor engineering, there should have been.They offered a free repair service, with replacement of ice maker. Well completed job. Ice is a bit more solid, but ice maker still froze up within three months of replacement, sad. I will never buy another Samsung product. Very poor customer service too. Sold all appliances for a loss. Bought all new GE Appliances. Still Made In USA. Better warranty. They look and work great.

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsungs service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

Our dishwasher nightmare continues. We purchased our dishwasher in May 2014 from Lowes, replacing a Kitchenaid. The salesman at Lowes talked us into the Samsung when I specifically said, anything but a Samsung after a terrible experience with their refrigerator. He said that Consumer Reports gave it top ratings and led us to a specific model that had all the features we wanted. We reluctantly bought it but we got a great deal on it. Right after it was installed, there was water left in the bottom after the installer left. I assumed it was because he ran it through some abbreviated cycle so I loaded it, ran the dishes through a cycle and, when I opened it, the water was gone. I thought the problem was solved.About 4 weeks later, I opened the dishwasher to load some dishes and, again, there was standing water in the bottom but the smell was terrible. It was like a combination of old garbage and stagnant water. We called the service department at Lowes because we bought the extended service plan on the dishwasher. The man from A & E came over, looked it over and said - to make it so I did not have to pay for a service call - we will say it was food in the disposal and told me to buy a product called Affresh and use it once a month in the dishwasher. A few days later, I ran one of the Affresh treatments in the dishwasher and for 2-3 days, the dishwasher was fine. No smell, no water in the bottom. But then the smell came back.About a month later, another service man came from A & E and told me that there was nothing he could do about it because the problem was that the dishwasher was draining through my garbage disposal, and the water and smells were backing up from that. He told us we needed a plumber to put in another drain for the dishwasher! REALLY? This is the third dishwasher weve had in this home and the first that we have experienced problems like this with!We went to Lowes to talk to someone and were sent to someone in installation. There, another installer was sent to my house to take a look and he removed a loop that was in the flexible tube from the dishwasher to the garbage disposal. This seemed to stop the water problem. But the smell is still awful! A few nights ago I was loading dishes and my husband walked into the kitchen (about 20 feet away) and he asked me what that terrible smell was!I am trying to be patient and give Lowes a chance to help. I am trying to believe that Samsung will do the right thing. I am losing my patience and my faith. I am afraid to try any of the usual things like white vinegar, Borax, or anything else because the machine is only 6 months old. No more Samsung products for us. Not worth any amount of money saved for the problems they deliver!

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

My Samsung dishwasher broke after 6 months. Soap was still in the dispenser after the cycle was finished. They fixed it and it broke 2 months later and Samsung gave me the run around for a month. I could not get anyone out here to fix it. I called Home Depot, where I bought it from and they finally sent someone out. They came 3 times and changed several parts. The machine was still broken. We have had food poisoning and are sick with colds constantly from the mold smell in there. Samsung offered to buy it back and they have taken 2 months so far to get this together. I have had this moldy, dishwasher in my kitchen and they keep giving me the run around. Terrible customer service. Games played with me and people even hanging up on me when I have called them. I wish there was something more I could do. I wish someone could call for me and fix this. Samsung is making me keep this dishwasher until they are done with the paperwork and say that the refund is complete. They said if I get rid of the dishwasher that they would not give us our money back. I do not know what else to do. Maybe call a lawyer and sue them. Why are they holding me hostage. I need that refund to buy a new one. I the meantime, I am washing 3 loads of dishes by hand a day, while being sick from this junk dishwasher. How can they do this.

I originally bought a Samsung French Door Model # RFG297HDRS on 3/29/11. The refrigeration was great. I loved the capacity, style, and looks. One small problem was it was missing a tiny screw that held the bar in the freezer on track. The drawer would wobble when I pulled it open and then would fall off the track! After 4-5 service technicians who could never get the tiny screw replaced, Samsung replaced that refrigerator with another on 10/25/11. Now this refrigerator is a total lemon! I woke up at 3 a.m. one morning and my kitchen, hallway, bathroom, and family room were flooded because the water valve malfunctioned! The replacement refrigerator was less than 1 year old! I had it repaired under the manufacturers warranty. Now, on 3/24/12, the water valve and icemaker have gone out! Today the technician came to install the water valve, but guess what?! To install that valve, the water filter housing needs to be ordered and replaced also. Thank god I bought the 5-year extended warranty! All totaled, if I have to pay for the second water valve, it would cost me $766.26! To date, there have been repairs done, either under manufacturers or extended warranty, in the amount of $1,265.64! The replacement refrigerator was valued at $2,186.28! I have been without ice for over 3 weeks, and by the time that it will be up and working, it will be over 1 month! I would never recommend or buy a Samsung refrigerator ever again! I cant even stand looking at the thing, and I want it out of my house!

From the beginning this dishwasher did not clean dishes and it does not dry them. Within the first 6 months the wheels on the bottom rack started falling off, just after 1st year the top and bottom racks started falling apart. And I constantly have to flip the electric breaker to reset it because when you press the power button it will not turn on.

I purchased my Samsung dishwasher in 2014 from Conns. It was the one with the bar that moves forwards and backwards. The first one started showing an error within 2 days. Samsung sent someone out to look at it and he couldnt repair it. Samsung replaced it with another dishwasher. This one lasted six months before I had my first error issue. It had to do with the pump. The repair guy fixed it and it ran for another six months then had the same error. The repair guy fixed it. Now I have a new error 7E and my repair guy is concerned. The bar has no blockage and the error is still there so now he is having to replace the motor and such. I wish I had known that these dishwashers were so crappy. I wasnt warned by my salesperson, he was just wanting to make a sale. Next time, which I feel will be sooner rather than later I am going to get a different brand. Buyer, beware and do research! Pretty doesnt necessarily make it a great product!

Samsung Dishwasher model#DW80H9930US. Purchased in late August 2014; installed in November worked exactly three (3) times. Repair people here 3 times. Should have read the reviews first. This is a defective product and Samsung does not seem to care. We want a replacement or a refund.

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

The idea of a flexible double oven was appealing and why I bought this oven. But it doesnt work as well as I thought. With the divider in and only heating the top oven, the bottom still gets hot. It just doesnt isolate the two spaces well enough.

We got a Samsung microwave in 11/30/2013 and by June of 2014 first, the vent fan would come on when no one was home. So we call the repair line and they came out and change out parts. Then one month later, in July 15, 2014 did the same thing and when you turn it on, would get a SE and cut off. When the repair man call me to come out (without looking at it) and clear my schedule, said, I will order parts and then come out, so that means I need to wait again to see if he show up then.

1st no one to repair the appliance (therefore no more Samsung appliances). 2nd dishwasher lasted 14 months 800$. 3rd, only my wife and I used it twice a week.MOST IMPORTANT WHO DO I NOTIFY (LOWES WAS NO HELP).

Purchased the Samsung NX58F5300ss/AA Gas Range in December of 2013 from Best Buy. About two days ago my wife was going to cook breakfast but noticed the display panel was blinking and displaying the letters SE. I called Samsung Customer Service, explained the problem to them. They told to reset the circuit breaker in the house panel box and that would fix the problem. Needless to say, that didnt fix the problem. I called Samsung again, told them their fix did nothing. Samsung offered to setup an appointment for a service call but would not tell me what the service call would cost nor would they give me any information as to the probable problem could be.Based on other reviews, this error code of SE is a known problem but Samsung has not been helpful at all in trying to help me resolve the problem. Also based on other reviews I agree that it would be cheaper to buy a new range rather than calling a Samsung repairman.

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

Spent 3 months with this service provider to fix my Samsung refrigerator. The results are my refrigerator is still not working after 100 days back and forth with the service. The service was covered by Samsung due to some product issue. But after spending hours to diagnosis and fix the issue, the fridge is still not working. Since then, I can never get contact to follow up again. Really sad that all the time is wasted and spent lots of time and money on it. Should buy a brand new fridge from the first beginning.

My very expensive Samsung refrigerator door is rusted around the water and ice dispenser. It started after just 3 years. This is the last product I buy from them. I also bought a Galaxy tablet and what piece of crap!

French door refrigerator model RF263BEAESR/AA. This POS is 3 1/2 yrs old. Ref makes a racket after there is ice buildup and fan hits ice. Only way to stop noise is removing all shelves, removing inside panel in rear and chopping away at ice. This has to be done at least once a month. Getting ready to check it out the door. Do not buy SAMSUNG. First time service man said nothing can be done to permanently correct it. Its been going on now for over a year. Now we do it ourselves. Apparently there is a lawsuit regarding this problem.

Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is already acting up, not producing ice and is very noisy. Will call tomorrow and see what they can do but after reading all the nightmare stories out there it is a little scary.

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesnt cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, youll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. Thats how bad the cooking is. This stove is all flash with zero engineering or consumer testing. The glass top ($); well seems everyone is having problems with the top. Too fragile period! I will be replacing my top after a 1 ounce salt shaker nicked the edge. Looked like an innocent looking edge chip but the first time the large burner was turned on it shattered the top. Design flaw or purpose built? You be the judge, looks suspect to me. Wonder how many glass tops were made? The shelving is horrible, we had an incident in previous review where the locking sliding shelf would lock into place randomly. Looked locked in but wasnt. Rest of shelving just falls to bottom with any weight. Really bad on lower half of stove. Dangerous! Burns! Damaged ovenware! Really! Burners are all over the place with heat regulation. Zero simmering capabilities, goes from no heat to blast furnace. Ruined many high quality stainless pans and Revere Ware to the point they are unusable (warped). Way too hot on high settings. Multi burner has multiple control issues. I do not bake cake goods but I can just imagine the problems with that because it can barely cook a pizza. Warming drawer is worthless (low setting too hot) and makes loud banging noises from heat expansion. Do not open this stove without turning your head away, the steam that shoots out of the front of this stove is dangerous. Cooling fan was dead quiet now has annoying high pitch. So it will not cook, its dangerous, will destroy your property and you will need a new top ($500) around every two years if you are lucky. This is my personal experience. Please if anyone has had a good one let us know! Fridge, well the fridge has performed fair but heres the list. Ice maker way under powered. Has been replaced once under warranty ($). Struggles to dispense or crush ice. Interior shelving horrible. Folding and sliding shelves have a mind of their own and continually cause items to fall out of fridge. Folding shelf was stiff so we tried to stay away from using it. Broke ($) at hinges 3rd time we used it. Front lowest edge of shelf is rounded without lip. Stuff slides off shelf onto floor. Fresh drawer broke the 2nd time ($) we cleaned it. Just hangs loose now. Freezer will occasionally go into steroid defrost mode and you will have an inch of frost on everything (normally a 16th of an inch). Washer does good job washing but screams horribly on any fill cycle. Sign they used cheap plastic on their water fill valves ($) and calcium buildup is slowly clogging it. Washer has the load leveling feature ($) which has gotten sloppier. Dryer does well but occasionally acts like the sensor ($) is going and will leave a damp load. I wont buy any of their products again. They got too big too fast and have turned into company that needs profits and have designed their appliances to be cash cows (that is what the dollar sign represents in this review) for their parts and repair business and affiliates. I purchased my stove through the internet from Goedekers in St. Louis, MO in 2014 and paid $1800. I will not bother with their customer service, they have to be overwhelmed and under corporate pressure to not honor their product from what I have read. Stay far away from their products and good luck finding anything of quality out there today. Our own fault we let this go on.

I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final. When I asked why, their only answer was that the refund was not final. They NEVER said that I would NOT get the refund without the unit, because at the very end they would ask me to provide picture documentation. They told me I had to dispose of the unit myself, which I had Sears haul it away. Now Samsung is saying GOTCHA! even though we withheld the refund requirements, we still rescind the offer.

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

Looks nice, easy to clean. Didnt work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

We purchased a Samsung over-the-range unit and we too got the error code, unplugged the microwave and it worked well. That is for a while. I heard a ping noise and the springs for the latch broke. I had complained about this since day one, since we got it. It was even checked several times under warranty and was told it was fine. This is what I get and Samsung will do nothing about it. Count me in for a lawsuit. Never buy Samsung again.

BUYER BEWARE!!! “Stainless steel” is a hoax!!! RUST bleeding through on doors and drawer after 1 year-- not covered in HD’s Protection Plan!!! I purchased an attractive Samsung fridge on December 29, 2016 at the Conshohocken Home Depot -- HD ref # ** 33- Wide, 18 cu. ft. Counter Depth French Door Refrigerator. It fit perfectly for my kitchen design. Home Depot delivered months later, and I started using the fridge in May of 2017. However, after one year I noticed spots of rust bleeding through on the sides and front of the top two doors, and on the top of the drawer, as well. As recommended, I clean the fridge with mild soap and water. I called HD Customer Service. The “finish” is not covered in the HD Protection Plan. They called Samsung. Samsung won’t do anything because the one-year warranty expired. So, there’s nothing to do except grin and bear it. Well, there’s no grin on my face -- pretty outrageous!

I purchased this (french door) refrigerator upon the purchase of our new home. After a year of having this appliance it started giving me problems. Freezing up, water building up in the bottom inside of the refrigerator. Had an appliance guy come out, he reset the computer part, it started working again for about 6 months. Called my home warranty again. Sent out another guy. He couldnt figure it out, sent out another guy. Stated to unplug the fridge. Let it completely defrost and then plug it back in. It started working again, one month later bam now not only the ice maker isnt working the water isnt working. Called my home warranty again, they disconnected something that should have never been put in there. Started working again, now no ice again water works. Called Samsung, told them what I have been going through. They brushed me off. Spent over 1700.00 on this damn appliance that wont even make ice, the filter alone is 50.00 every 6 months to replace. Needless to say the bag of ice I have to buy every three days that cost 4.69, and Samsung just brushes you off. I am one pissed off consumer right now.

We bought the Samsung model #NE59J7650WS from Lowes in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing its arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me Thats how it works Ridiculous!!

I wouldnt recommend their fridges. When I bought this fridge I had a warranty and the fridge freezes at the bottom underneath the drawers and I have to scrape it out every 2 weeks and my freezer the ice when it gets full the ice doesnt recognize it and just keeps filling and will fall all over very bottom of fridge and all over my floor when I open the freezer. I have had my warranty people come out many times and could never pinpoint the problem so here I am now out of warranty with the worst fridge ever.

I bought a Samsung RF28HMEDBSR French door refrigerator 12/11/15 and it is not working correctly. I called an authorized repairman and they have replaced the ice maker, ice bin, auger for ice maker, some kind of filter on the back and it is still the same. They now say I need 2 defroster 1 for the top and 1 for the freezer. I have already spent a lot of money on this sorry refrigerator. The ice maker is still freezing up, dripping water and not keeping proper temperature. I am very unhappy with all this on a 1 1/2 year old refrigerator. My repairman wont even answer my calls now.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

We purchased this Samsung Stainless Steel Model DW80F800UWS from Best Buy as a package deal along with a fridge, oven and washer/dryer. This dishwasher has been the only problem and has been defective in the first two months after our purchase. We had a drainage error code problem which a local company contracted with Samsung came out and replaced the part. After 6 months, they had to come out again and replace test another part. These both were under warranty. A third time the same sensor had gone out and they said it wasnt under warranty and that we would have to pay $350 to fix. This was almost half the price of the product. We could not afford to fix the problem and after leaving it sit for 6 months and hand washing dishes I decided to test it to see if it would work and it has ran 5 full cycles. My only guess is that the sensor has to dry out. So after every time I wash I leave the door open to air dry the unit and wait almost 24 hours before loading it up and running it. This is a pain and I know that my working unit will soon give me that dreaded error code again and Im back to hand washing dishes. Samsung definitely should have a class action lawsuit against them for knowingly having installed faulty sensors that give out immediately and making owners annoyed but happy at a free immediate repair on them until warranty expires and then we have to spend hundreds on a part that probably cost them a few bucks to make. Id also like to include that his unit has never successfully cleaned dishes. There have always been food residue along with wet dishes after the cycle has completed. I actually had a repairmen tell me that with this unit I needed to wash the dishes before putting them in the dishwasher. Also, they told me to not use tabs but to use powder so I could add twice the amount of dishwasher cleaner needed to break down food particles. I also need to run the kitchen faucet awhile before starting to get the water hot it would wash better. I, like an idiot did all of these things. Maybe if I stand on one leg and twirl around it might make it work also.

I have the Samsung French Door Refrigerator model RF217 series. It is 2 years old and the water is pooling under the vegetable bins and inside the bins. I called the customer service and of course, it is not under warranty. The repair person they recommend wants $180 to look at the refrigerator plus parts which could be anywhere from $20 to $250 depending on the problem. How can so many people have this problem and the company state there is design flaw. They should have a recall. I will never purchase anything from this company ever.

I bought my fridge about two years ago from Lowes, and, no, I did not get the extended warranty (however, I now understand that is VERY important in order to get service on problems). The last conversation I had with Samsung was that they do NOT have a repairman in the Charleston, SC area!!! In the beginning when the ice maker froze, I contacted Samsung and learned how to reset it over the phone. Being retired, I was very impressed that I could do that rather than having to have a service person come out. After repeated calls to Samsung, on the same issue, they sent a repairman to fix the problem. However, I had to ask why I was having to pay anything since this is a well-known problem with Samsung AND that I am aware of the class action suit against Samsung.Since I am having to reset/defrost every 2 months, I am looking for a different brand. I love the fridge but it is too labor intensive to fix the problem that often. BTW, the repairman told me Samsung does a stop-gap fix and if that doesnt work, they may replace the ice maker. But Samsung says the repair is on me. However, Samsung is digging its heels in and leaves the customer hanging. Guess they have enough customers. But do they have repeat customers. Do they not understand the absolute value of repeat business???? The class action law suit is supposedly going to mediation in June, and hopefully, a resolution will be forthcoming.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

I have had this Samsung electric range for 3 years now and have replaced the oven control panel and two burner switches so far. The burner switches spark/short out and then the oven on led stays on all the time. Pretty loud spark occurs when you go to turn the burner off, scars you half to death. Samsung stoves are a piece of junk. Dont bother with them. Customer services also the pits. STAY AWAY from Samsung appliances. TVs and phones may be good but not their appliances.

We purchased a Samsung French Door Refrigerator (no ice dispenser) a few years ago (It was built in 2011). We began to have problems with water/ice buildup under the cold storage tray since last Fall. We thought we must have spilled water in the refrigerator. It kept happening with increasing frequency. It became a weekly process to remove the cold storage tray and remove an inch of ice and water from the bottom of the refrigerator. It then became necessary to remove the water twice a week to prevent water from spilling out of the refrigerator all over the floor. Several members of my family started getting sick with what we thought was the stomach bug.We noticed that the refrigerator did not seem to be very cold although the temperature stated it was 34 degree until one night the temperature reading said 58 degrees! I called a repairman who told me the panel in the back was probably frozen and we would need to unplug the unit and wait at least 24 hours for the back panel to defrost. We began the process of throwing out food and found several moldy containers. We realized this was most likely the reason we were getting sick! We were being poisoned by our refrigerator! We immediately decided to throw it out and purchase another one! Having a refrigerator for only a few years and to have this happen, I will never buy another Samsung product again.

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

I have had a Samsung range on order for 2 months. I ordered it through a local distributor who cannot get delivery info from Samsung. I have called numerous times myself without any success. Horrible!

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

Samsung Microwave SMH8165ST - 1 mo ago a potato caught fire on the baked potato setting. Samsung stated I was out of warranty because microwave was purchased 2 yrs ago. I refused an out of pocket service call. Samsung called back 1 wk later asked about any personal or property damage & asked if I would want someone to come out free of charge to repair or replace (if irreparable). After 3 repair visits (not counting the 4 appts that were cancelled/rescheduled after the 2 hr wait EACH TIME). Samsung stated the repair guy had to come out again to troubleshoot w/ a Samsung engineer on the phone. I explained that the repair guy did that @ the last appt, Samsung stated there was no record of it. I also stated that I was aware of the recall involving buttons on the panel sticking. They said I had to make another appt. I refused, spoke to another 2 managers & after 55 min on the phone was offered $130 voucher/check. I was told that was what they could offer w depreciation on the microwave for the last 2 yrs. AND that the microwave costs about $190, so it wasnt so bad. The microwave costs $240 plus. I am glad I do not have to deal w/ them & their incompetent repair outsourcing. I am also glad my children werent the ones using the microwave when the fire occurred. I WILL NEVER BUY SAMSUNG AGAIN. Just disgusted.

No working fridge for 4 months and counting. I purchased the Samsung 22.3 Cu Ft counter deep Side-by-side refrigerator with thru the door ice and water - stainless steel. Model RS22HDHPNSR on March 21st, 2015. This fridge was to be the center piece of my kitchen renovation. It was my one big shiny splurge, costing me $2100. My fridge worked fine from March 2015 until November 2016, when it stopped compressing cold air. Since the parts were still under warranty Samsung agreed to have technicians from A&E electrical come to my home in Northern California SIX times over a period of FOUR months to replace the compressor, a 4-way valve and a motherboard. They have also reduced the pressure on something and then the next time increased the pressure on that same part. According to my calculations Samsung has paid over $1400 to fix my fridge, which is inefficient for this company and extremely frustrating and time-consuming for me. Each time a technician comes to my home they try to fix it and they cant. When a technician does come to my home it is not trivial. I have to take time away from work and wait for them to arrive over a 4 hour period (9 am to 1 pm or 1 pm to 5 pm). There have been two occasions when the technician had to reschedule because he had overbooked his schedule and one occasion when the technician just didnt turn up and didnt even call to reschedule. When the technician does actually turn up and has attempted to fix my fridge and failed, I immediately call Samsung and then have to explain my situation all over again. I then have to wait for another 2-3 weeks before a technician can come out again. And then the same thing happens all over again! Im at the point now where I have had the fridge finally deemed as unrepairable by a technician and have sent in my proof of purchase and the technicians report to executive customer services by email. Ive also threatened to take legal action if I am not compensated immediately because 4 months without a fridge and two young boys is physically and mentally quite miserable. For me $2100 is just too much money to throw away so I have no choice but to keep fighting this corrupt company. I am very disappointed that Samsung customer service have threaded me along for so long.

I purchase 4 Samsung products -- fridge, stove, microwave and dishwasher -- less than six months. My microwave was first, problem fixed; dishwasher the circuit board went out, Store Liquidators replaced it. Now my refrigerator start smelling of something burning. Contacted Store Liquidators for their repair person, no one called me back. They stated all merchandise were scratch and dent. That was not true.

We purchased a home and went all out and spent over $5,000 for all new stainless appliances package in our kitchen and spent $3,600 on a new washer and dryer. After $8,600 in bills and Within 3 years our fridge won’t make ice anymore. Our dishwasher gets stuck on the delicate cycle, our stove heating element went out, and finally our front load washer leaks and will not take all the detergent or softener down when it runs. I will never and repeat will never, ever buy a Samsung product again. Not a TV, phone, appliance or anything. Samsung USE to be a good brand. But like most brands that cannot keep the quality up with its production Samsung’s best days are behind them. I would sell your stock if you have it. What a garbage company.

I will never buy another Samsung product again. This dishwasher is our second one; the first one was replaced right away after purchase for not cleaning our dishes. This current one is just as bad, if not worse. Our dishes are never dry. They all need to be dried with a towel since theyre so wet. And the recommended jet dry does not help. The worst part about this product is our dishes are never clean. Samsung has not been the least bit helpful and claims it works just fine. I dont consider dirty dishes acceptable and neither should they. Its unfortunate that so many consumers are unhappy with the product but we are stuck with it. Please do research before you buy appliances!! And a class action lawsuit sounds perfect to me.

I have brand new house. I bought all Samsung appliances. The dishwasher started smoking and leaking. I call Best Buy to file a complaint. They told me I should call Samsung. I did call Samsung to file a complaint about dishwasher and damages to my floor. They sent out a technician to repair dishwasher and for me to take pictures of damages. Technician came out 4 times before he said it could not be fixed and just tell Samsung to replaced. When I received credit from Best Buy, I BOUGHT AN LG DISHWASHER. I will never buy a Samsung product again. They have yet to replace my floor. I call twice a week. They keep transferring me to ESR team that says it is being handle in upper management and they dont have a number for them or their insurance company number.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

Fire hazard - burners turn on too easily and I have had many fires looking for someone who has started a class action suit. I have melted utensils and ruined pans and anything else that I put on range.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowes as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do. Convection microwave: dead panel/completely inoperable. Dishwasher: multiple errors on control panel during cycles, does not clean, adjustable drawer holders have broken 8 times due to cracking with heat and we have to replace at our expense. Gas oven/range: will not cook foods correctly. Be sure you buy gas range with electric oven. Gas oven does not regulate correctly and always takes much longer than recipe calls for. Refrigerator: dual icemaker takes up nearly all the storage of going with larger unit; but otherwise, this has been the only Samsung appliance that has performed without failing during the first 2 years of ownership. We will avoid purchasing the so-called high end Korean appliances next time, and we will not purchase from Lowes again.

I purchased a new home and new appliances were chosen by contractor. This dishwasher started randomly on its own one day then an LC CODE appeared. Researched this to find out water has collected in bottom pan and this detection will stop washer from running. It is a common occurrence as there are several Youtube videos on how to fix it. ITS BRAND NEW!!! Why haven’t they fixed this common issue by now since it is obviously going to have BAD reviews? DO NOT BUY.

My husband and I purchased a Samsung 4 door model refrigerator Model RF2339011SR/AA from our local store in November 2016 at a cost of well over $2,000. We paid a premium price because of the unique styling and because we have several other Samsung appliances in our home and because we’ve had no issues with them. This has certainly not been the case with this refrigerator.I. Several months after our purchase we called Samsung regarding a leveling leg for the front of the refrigerator that had broken and some additional plastic door adjustment snap rings so that we could level one door that was slightly lower than its mate. This simple request took multiple calls with us being passed from person after person and department to department and being told, ridiculously, that a technician would have to come to our home install the leveling foot and snap rings. This was finally resolved however, and we were sent the parts. II. About 2 ½ years after our purchase, We contacted Samsung because of an ongoing problem we were experiencing with the ice maker – ice freezing up in and around the tray and blocking the entire ice maker unit up with ice. After 2 weeks of multiple calls and disconnected phone calls, Samsung agreed to a one time “warranty extension” as long as we could find a local repair person and pay him in advance after which Samsung would reimburse us. We did this and we still have an ice maker that freezes up. We have to keep it turned off and only turn it on when we need to refill a bag of ice.This is the number of people we had to speak to in that instance, and the names they gave: Samantha Julisa Juan Roy Andelo Shamia Stacy Christina Kimberly Maria Natasha Alexis Louise TayahanaThat’s 14 different people and again, the icemaker still freezes up.III. Now we have a new problem. On December 22, 2020, we called Samsung regarding the clear finish, or fingerprint coating, separating from the stainless material on the bottom left freezer door. It is very noticeable and looks like a stain on the door. We spoke with someone named Garrett, who, after a 45 minute conversation finally said that he would escalate the issue and asked that we send photographs to efax@sea.samsung.com with the ticket number of ** noted in the subject line, which we did. We were told that we would hear back from Samsung in 3 to 5 days. Not hearing from Samsung, we called on December 31, 6 business days later, and spoke with Hassie who again “could do nothing” but would transfer us to a supervisor, but the wait time was 1 ½ hours. We opted for a callback which happened about an hour later. We spoke with Delson this time, a “case manager” he said. Despite my insistence that this was an obvious manufacturing defect that caused the finish to separate from the substrate, the only point he could relay was that it was “Cosmetic Damage” which was not covered by warranty and that he “could do nothing to help us”. We asked to speak to a supervisor and were told that one would call us within 48 hours. Of course by this time we didn’t really expect that to happen, but we waited until January 8, 2021 to call Samsung yet again and this time spoke with someone named Damascus who again said he would try to get our claim escalated to manager level. After he tried to contact one for 8 to 10 minutes, he informed us that the wait time would be 2 hours and 10 minutes and we would get a call back, which we did, this time from Pamala who was insistent that nothing could be done.Taking a break in the narrative here, please understand that all along we have only been requesting that Samsung replace the defective door which I was more than willing to install. You only had to send a door, which I expect would have been less than $100.00 your cost, to alleviate the defect and make the customer happy. At every phone call we had to go over the entire situation again wasting anywhere from 10 to 45 minutes per call, not including wait times, to actually speak to a person. It continues, on January 15, 2021 we called again and spoke to someone named Wisvert, same thing all over again, a case manager would call us next week with answer. Nothing. On January 22 not hearing from Samsung, we called again, this time speaking with Kendra who forwarded us to Selanda. We thought we were getting somewhere now. She told us we would have to pay a technician to come to the home to determine that it was a manufacturing defect and then Samsung would replace the part only, not the labor. When I reminded her that we had sent pictures that Samsung technicians could look at to determine that it was a manufacturing defect, she said there were no pictures. That was upsetting to us after the time and effort we went through to provide them as requested. When I asked her to put in writing via email that Samsung would replace the part if a repair technician found that it was a manufacturing defect we were strangely and abruptly disconnected! No call back either, On January 24, a Sunday morning, we were surprised to receive a call from Samsung Electronics Exchange and Refund Department, a Marcos, who called to inform us that there were no options and that they could not take care of this defect.Please note that this defect of the finish separating from the substrate is not due to any harsh treatment from us and that we offered to install the door only asking Samsung to provide the replacement part. The terrible service that we have received from Samsung’s “customer service” is beyond belief. The repeated passing from person to another person, the long wait times, the limited language skills making it hard to communicate, and the continuous offers to call back that don’t happen, all appear to be a tactic on Samsung’s part to discourage customers from pursuing remedies to problems with its products. It turns out that our experience is not unusual for Samsung. According to the Better Business Bureau as of this date, it has fielded 20,375 complaints in 3 years and over 1000 reviewers have rated Samsung a 1.02 out of a 5 stat rating. What a shameful record for a company.You have lost us, a valuable repeat customer, over this lack of customer service, we will advise friends and family not to expect any customer service from Samsung if they purchase a Samsung product and we will be placing our comments and this narrative regarding these issues everywhere applicable online. Please, in the spirit of truthfulness, delete all claims of the importance of customer service from your advertising and phone messages as we have never experienced any caring customer service from your representatives. We’ve never been so disappointed in a company.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

During a heat wave mid January 2014 Victoria Australia this appliance decided to switch itself off. LED lighting on front panel showed no indication of this but the huge puddle on the floor sure did. All of the food in both refrigerator and freezer had to be thrown out. Repair people called, also call to Samsung who told me to try resetting the fridge, long story short. I followed their instructions to the letter, even cancelling the repairman.. What about all my food? Sent me forms, I sent back with photos of some of food on my tiled floor. On repeated phone calls was asked for receipts of food that was spoiled. Well slap me dead, please! Who keeps receipts on food, esp when frozen things could be 3 plus months ago.I was offered $100.00 compensation. I said that was not good enough. Do you know how expensive meat is? Anyway contacted consumer affairs here in Australia. They could do nothing except of advise to contact another govt organization and lodge a claim with them, VCAT, not to mention there is a cost involved with that. Three months on, no contact, no cheque and this last time I or my family will buy anything associated with Samsung.

I had 1.5 year old Samsung dishwasher DW80J3020US/AA, SN B0G8DG518407E which had 5 year manufacturing warranty. However, after 1.5 years of service machine stopped working. Control Board went bad. Samsung technician Mike from Lake Electronics, LLC who visited my machine was nothing but a fraud. Even without looking at my machine he claimed that my machine was infested by bugs and left. My repeated attempts to get from Samsung or Lake Electronics any documents proving the statement of their technician was laughed at by both Samsung Customer Service and Manager of Lake Electronics. Final answer from Samsung Customer Service was: Your Warranty is void.My technician from Broward Factory Service told me that Samsung dishwashers and other electronics are very bad and unreliable, and that I would be much better off replacing my machine than fixing Samsung on my own dime. Anyway, Samsung dishwashers are bad, and think that class action lawsuit against Samsung and its Customer Service is warranted.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

My 5 year old fridge freezer with a ten year guarantee on the digital compressor recently packed up and they passed me to A Samsung Service Centre namely Elite Digital Appliances, who refused to fix or replace same saying it was the gas cylinder and charged me £235.20 for a 5 minute regassing service. Samsung refuse to accept responsibility after telling me it was covered by the warranty, but later retracted. They have offered £50 as a gesture of goodwill, which I have rejected. Beware of these service centres who are probably in collusion with Samsung to rip customers off. We shall see what the county court says.

Purchased a RF267AERS/XAA French door model with bottom freezer. After 2 years, ice maker quit working and started freezing over and leaking water. 2 attempts to repair have failed by a certified Samsung repair specialist. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. Samsung is a HORRIBLE company must be made in North Korea!! I experienced the same POOR customer service from Samsung as everyone. They do nothing past the 1 year warranty even if it is a design defect. I know I will never buy a Samsung product of any kind again. It is a total POS!!!

Samsung. We have a ton of Samsung products throughout our home, and our children use a lot of the same. We bought a Samsung refrigerator four years ago and in our opinion its a piece of crap!!! Weve had to have it serviced a few times in the last three months, with them charging $90 to show up, $75 an hour and parts. Our ice maker quit and are French door freezer started to quit. The tech came and changed the sensor and it cost over $170.They freeze our words, the ice maker to this day has never work again, and guess what, now the stinking freezer is broken again!!! Trying to get service to respond is horrible, It took us five calls over a 10 hour period to finally get someone to respond the next day. We were told the motherboard needs to be replaced and then the tech said the signal seemed to be OK to the sensor so he really didnt need to be replaced. The sensor controls the freezer. So we decided to toss out about these hours or more of frozen food.Now we have to go out and buy another refrigerator after four years!!! Wow!!! I want to go to Home Depot to check out refrigerators have asked want to good refrigerator was in one of two that was recommended was a Samsung!!! Are you combative were going to have to spend at least $2000 for a new refrigerator it wont be a Samsung unless they offered to work something with us. We bought this refrigerator as the result of the settlement of a complaint I filed with the state Attorney General against Sears for a crappy Amana refrigerator that broke six times in five years. Siri refuses to let us buy an extended warranty Surrey: we put extended warranties on everything we own. And this is one of a dozen of the websites where we will be publishing negative feedback on our horror story with our SAMSUNG refrigerator, which is a piece of crap in our opinion.Samsung Ticket #: **. Service Center Name: ME # 3 (Philadelphia, PA). Address: 111 Buck Road Unit 200 Suite 15 Huntingdon Valley PA, 19006. Model: RFG297HDRS/XAA. Serial: 176843CB603141D.

My Samsung RSG257AARS (purchased 2013) counter depth refrigerator completely turns off (front display, interior lights - both sides, and compressors) when outside temps start to warm up. This happened 1 time approx. after a year of ownership, already out of warranty by that point by the way. During the cool months it never shuts off. Again a little more frequently the following year. Now the first warm day in April its already started again.I have tried contacting their Samsung customer service line, which they told me it was out of warranty of course, I would be responsible for all charges. The Authorized Service center would have to Diagnose the problem, I will have to miss a day of work $$. Then order part, reschedule repair, miss another day of work $$. Pay for all of this and pray it fixes problem. The ice maker has never been sufficient during the months when you need ice the most, this has been a constant complaint on many forums. Totally dissatisfied with this product and will never purchase a Samsung product.

We purchased this range about 4 years ago, and its been a ok stove. Lately we are having problems with the one large burner. It must stay on high heat. We been having problems with stuff burning quickly, even though at times you may have the settings set to low or even 4. Anyone out there experiencing this, it could be dangerous.

The ice maker in our refrigerator initially leaked. A repair tech changed the seal to the outer door and suggested not using crushed ice. The ice maker then starting building up a lot of frozen water and the ice cubes jammed when they went to drop. A repair tech applied silicone sealant around the exterior of the ice box. The ice maker continued to jam. A repair tech replaced the electrical board that would help the ice maker defrost and not build up ice. The ice maker then quit making ice cubes. A repair tech said the ice box should be changed. This could not be done because no part number could be made. Another repair tech said the ice maker needed replacement, but he could not remove the ice box because of the sealant. Another repair tech replaced the ice maker by removing one screw and not touching the ice box. The ice maker is making ice but now the ice will not come out of the ice maker. For a $3000 refrigerator this is a terrible ice maker and even worse instructions for repair technicians. Samsung will not stand behind making repairs beyond the first year. The extended warranty company has done everything they can to make it difficult to accomplish repairs.

I bought this Refrigerator in May 30, 2014. It started making a loud whirring noise loud enough to be heard in the living room over the TV!! I called Samsung on Sept. 26!! Their customer service sucks as it is Oct.3 and my fridge is still not fixed. Worst Customer service ever!!

Purchased Samsung side by side counter depth refrigerator one year ago and the compressor has already failed. Samsung has been terrible to deal with. They cannot provide any certified repair person in my area so I hired someone to diagnose the issue but after 2 weeks and providing all the documents to Samsung still no resolution from Samsung. We also bought the entire kitchen package together and the dishwasher does a terrible job. Stay away from Samsung appliance.

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I dont use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I dont believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

Can get no satisfaction on when someone will come to look at fridge and get compressor replaced. Day two of trying to get handled. Model RB217ABPN, purchased 9/22/2009. Compressor still under warranty. Do not plan to purchase Samsung products again if this is the service I get when problems arise.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up and water running out of the refrigerator on to the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, a few months later (May 2012), with the same reoccurring problem. This time, they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators. Update - Here we are in August of 2012 with the same problem. The refrigerator is once again a spring generating a stream of water on to our hardwood floors. What a lemon of a refrigerator. Do yourself a favor and stay away from Samsung Refrigerators. Beware, they do make refrigerators for other manufacturers.

Worst product we ever purchased. Still under warranty, 3 years old, ice maker went out during the holidays, one month later freezer went out. Called Samsung they asked for all our paperwork and purchase receipt. I sent it all and the response was that it was not clear enough to read. They suggested I call repair. Did not tell me it had to be a repair service that was contracted with them. Closest one is 1 1/2 hours away. I called local and while he was at our house he called Samsung Tech service and was told it was our compressor and that it was still under warranty. Serviceman did not fix as his company is not contracted with them so they would not get paid. Said he would fix it if I paid the $650.00 up front and worked with Samsung to be reimbursed. I called Samsung they told me they would not reimburse because it was not their contracted serviceman. They contacted their serviceman and he canceled on me saying his guy had the flu, but he sent in a report stating it was not the compressor. How he knew that without coming and looking at it Ill never understand. Samsung refused to pay or help in any way. The only good thing was I called Lowes and told them I was returning it talked with manager of store. He was amazing. Told me to go online and pick out a new fridge and they would replace it. Which they did. With a brand new FRIGIDAIRE! We will never buy Samsung appliance again!!

Samsung refrig model rfg298hdrs - Purchased from Lowe’s last year and has been water on the floor ever since ice build-up under freezer draw leaks on floor. I have to chip ice every month or the door won’t shut - out of warranty. I won’t buy another Samsung again.

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, weve had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didnt we stick with Whirlpool?

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

I purchased a counter depth fridge and within the first 6 months I had to call in two repairs and was told if there is a third call out within 12 months of purchase they will consider it a defective fridge. Well guess what 12 month and 1 week after the purchase they didn’t honor that but did a courtesy repair... so kind... lol but didn’t honor defective part. Now 15 months in and now another noise coming from this horrible purchase. Samsung should stick to TVs.

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!