Purchased Samsung Dishwasher Nov. 13, 2013. The unit has failed three times in less than a year. Problem - unit would run about ten minutes and then stop. Failure showed as a drain failure problem. Restart the machine and it would complete total cycle. Main board replaced, no help. The ECS sensor part no. DD82-01118A was replaced and fixed the problem. The unit worked for seven months and the problem has returned. Technician ordered a new ECS sensor. The part has been on back order for three weeks. Looks like Samsung has a design problem.

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

Bought brand new on 8/9/2013, within the first 6 months the ice maker quit working and we could not open the ice maker. Samsung said it was due to a defective motherboard. Fridge was under warranty, they fixed it no problem. New this last week 10/5/2016 the fridge will not stay cold. It stays about 52 degrees. The freezer works fine, but the fridge not so much. Tried resetting the fridge like they said, power cooled it for 24 hours and its still not cold. Called Best Buy because thats where we bought it and they are usually pretty quick to repair, they said that THIS fridge has a reported compressor issue. If the compressor is bad, it can NOT be fixed and the whole unit will have to be replaced. I have to wait until tomorrow to contact Samsung Repair. Has anyone else had this issue? I am thoroughly irritated that this is the 2nd issue for this fridge, which is just now 3 years and 2 months old. Ridiculous! For the amount of money spent on the unit, this is not acceptable.

I am having problems with the oven temperature in my brand new Samsung gas range purchased less than a month ago. When the preheat feature arrives at 350 degrees, it is not that hot in the oven. I have placed an oven thermometer in my oven because of the uneven temperatures and untrue displayed temperatures. When I called the Samsung phone number, the tech told me how to adjust or as he called it recalibrate the temperature. I did try this, however, It still appears that it takes 20 minutes or longer to reach the required temperature. In my previous 30-year-old gas range, the temperature reached the requirement in ten minutes. After reading the comments on this site (I wish I had known about it before purchasing my Samsung gas range), I would have chosen another brand. Now, I am afraid to even try the self cleaning feature.

We have had our French door, bottom freezer refrigerator for about 4 years. The ice maker has never worked more than a few weeks at a time (I have to use a blow dryer to melt the ice build up to get it working again). Finally called Samsung for service. Repairman said Samsung should cover the cost because it is so widespread (class action lawsuit pending). I called to ask, Customer service agent said he had no record of there being being problems with their ice makers. We will NOT buy any Samsung product again. Less about the cost, which isnt small, but companys lack of concern or integrity.

I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.

I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

We bought Samsung appliances package from Best Buy and I installed on October 2019. The dishwasher doesn’t clean dishes at all. Called service department several time and twice technician visit. Their report said that this dishwasher needs hot water and our water heater is too faraway!! The water heater is in our garage. We never had a problem with the last one. Anyhow I do not recommend this model of Samsung dishwasher. DW80R5061US/AA,

We purchased a Samsung side-by-side refrigerator from Home Depot in Feb. 2014. First problem - within weeks of purchase was that the vegetable drawer had no control for air/temp, fresh veggies died quickly, even carrots and root veggies. We bought $100 of special containers to be able to keep food as fresh as the old fridge.Then within the first two months, we began hearing the often-reported fan noise from ice buildup. This got worse over time and I finally called for service, also complaining about the veggie drawer. Prior to that scheduled service being performed, the next issue was the ice maker failing to shut off, even with the door open and jiggling the paddle switch. Another call to Samsung to add the new problem to the fan noise.Service arrived a week later, with a wrong ticket number, no warranty information, and no parts even for the known issue. The tech corrected the paperwork, inspected and ordered parts. Samsungs Andy then called me after the service to see if repairs were completed, and I told them of the problems with the unit, as well as Samsung not providing proper information for the tech so the service was a failure. I was told we could qualify for a buyback, which I said would be taken into consideration, and was there a time limit. I was told no time limit since the service issues were reported within the 1yr warranty period.When the parts arrived, I called Samsung to explain we were seriously considering the buyback, but were in process with the previous service issues, and should I allow the service to take place. I was told to allow the service and did so. The service was performed, both issues I reported separately were handled together on one ticket. The entire back panel housing the fan was iced up, which the tech confirmed is not normal. The ice maker continued to repeatedly dump ice without stopping, jam, freeze up and require removal, thawing and drying, even after the service.By this time we have opted for the buyback, and phoned Samsung to request it. This time I was told by executive customer service member John, that what Andy told me was not how the buyback worked. Buyback could only happen if the unit is deemed non-repairable with three repair attempts. I explained I already made three service calls, had two repairs, as well as complaints on the drawer issue, and other aspects of the design and quality that were proving very annoying. Another service call was scheduled.This time the tech arrived and was briefed on the history and issues, along with our desire to take the buyback. He ordered a new control panel, which arrived and was installed on yet another service call. The new control did not display properly and was defective. It was removed and the old one installed in its place. I immediately called Samsung to complain about their total failure, and was told they did not yet have the service information from the tech, it should be there in a day.I called a week later to inquire on status, and this time was told by exec c.s. rep, Sherry that not only were there not enough service calls and parts replaced to qualify for a buyback, she had no info from the service company on the service. When she said she had to check to see if we were within some 30 day time limit on the buyback, after having specifically asked two exec c.s. people about any time limitation, I was angry to say the least.There were more communications with Samsung on status of the buyback, process, requirements, schedule, and was given different stories and reasons every single time. I called on 11-10-14 to inquire the latest status of the most recent ticket regarding the buyback process, and the exec c.s. rep told me they had only one ticket on their records; I have at least seven ticket numbers for these issues, four of them being the 510-number range generated only at the executive level.When the tech arrived today, 11-12-14 I made it clear that the only resolution is deeming the unit unrepairable. Because one of our reported issued included cracks in the interior refrigerator walls, the tech was able to get a status of nonrepairable from Samsung. In doing so, the tech had to communicate with both his company and Samsung. The first Samsung rep he spoke to was extremely rude, and actually hung up on the tech. The tech called back, reached a supervisor, and with a few more calls finally got the nonrepairable status.Now I am waiting for Samsung to respond. Under California law, we have endured more than enough repair attempts to qualify for the Lemon Law requirement to buyback or replace the unit. Needless to say, for the combination of poor design, poor quality, and downright insulting customer service, there will never be another Samsung product in our home.Other problems with the unit included poor freezer door fit, hung crooked and uneven, gaps between the inner and outer shell where the door seal must fit, may allow warm air in. The tech showed me how the ice dispenser door does not seal properly and is not well insulated, also letting warm air into the freezer compartment.Another little surprise we got, partially because of the imperfect door hanging, is that we didnt get the freezer door shut all the way one night, and I found it in the early morning hours. Cleared out the ice maker so it wouldnt freeze solid, closed the door and left it alone. Checking in the morning, the display showed the set temp standard of -2F and 38F, so I thought all was well. But when I came in for some ice at 2pm and opened the door, the freezer was 58F with ice cream running on the floor. The unit did not reset without unplugging and replugging, a surprise because we had a power outage of several hours some time ago and the unit was fine.So if you are considering Samsung, I suggest not. As a coincidence, as the tech was here today, a friend called and I told him what was going on, beginning to describe the Samsung issues....before I could even get started, he chimed in with the same litany of problems I have experienced with his Samsung refrigerator. The independent service techs were all professional, and were sympathetic to our problems with Samsung. They did what they could to make it possible to allow us to get some resolution. Both techs who visited us multiple times have a very low opinion of Samsung and their products.

I am a single divorced guy, microwave is a blessing for me as dont have to heat up the whole leftovers - just the amount want to consume. It involves less wastage of fuel & unnecessary time. Microwaves are great & a big help.

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it wont drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

Bought a Samsung refrigerator in 2016 and 2 years in it started having water issues under the crisper drawers and the coils kept freezing up every 2 weeks. Got rid of it and bought a new refrigerator and then found out there is a class action suit against it.

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

Do not be fooled into buying any Samsung appliance. We bought a French door refrigerator and have had problem after problem. Ice maker doesnt work and thats after spending $600+ in repairs after owning less than 18 months. It makes LOUD noises - continuously! The water runs from the ice maker into the drawer and interior of the refrigerator causing everything you put in it to be wet. Samsung customer service DOES NOT EXIST. If you spend your money on this product you are throwing it away!

I installed a Samsung refrigerator 15 months ago and now it keeps flipping into demo mode. The freezer seems to work but not the main Customer Service said they cant extend my warranty to cover this one issue because it has been out of warranty for too long. Seriously, 3 months for a $2400.00 refrigerator. Of course, I am going to pay to have it repaired. I advise anyone considering a Samsung fridge not to or pay for the extended warranty.

Samsung makes terrible defectively designed refrigerators. The cooling system is crap, the ice makers are crap and the leaking water that pools under the deli drawer is shocking. No good appliance repair person will work on these fridges because they are crap and the company that makes them is beyond difficult to work with .

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. Im afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still havent received our rebate.

I bought a side by side fridge. Had it 7 mos and the freezer worked but the fridge didnt. It was not cooling at all. I called Samsung. It took them 5 days to come out. When repair guy came out I asked him why does Samsung have so many bad reviews? He said the side by side are notorious of having problems. Bought a Samsung Washer. Nothing but problems with it. The service tech has been out 4 times and still have not fix the problem. I DO NOT RECOMMEND SAMSUNG PRODUCTS AT ALL. Do your homework. By the way the fridge was 1,900.00. Not cheap.

Please research carefully Samsungs refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesnt clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I wont buy Samsung since they wont stand behind the product with design fault.

The ice maker freezes up on our fridge monthly. We had the repairman in no less than 4 times to replace or fix it. They even replaced the fridge the last time. The problem still exists in the new updated one. Do not buy Samsung fridge.

We installed model # ME179KFETSR/AA in our remodeled kitchen in November of 2013. In February of 2014, 3 months later, the Microwave went bonkers (as noted in other complaints) and the control had to be replaced. It was under warranty, so there was no charge, just inconvenience. The repairman told me I should run the fan when cooking ANYTHING on my stove, even warming up canned vegetables. I took his advice and used the fan even though it is very loud. Unfortunately, this did not prevent the need for ANOTHER service call for the same problem in April of 2014. The problem has reoccurred for the third time and the microwave is now out of warranty. Even though the micro is less than a year and a half old, Samsung is only willing to give me the part at no charge, which will probably only cost them $30.00. Wow, what exceptional service. They MUST know the micro has a design flaw. The repair has not yet been performed, so Im not sure how much this is going to cost me, besides my loyalty to Samsung.

I purchased this refrigerator from Home Depot on September 3 2017. It quit working on August 20, 2018. It still has the Samsung factory warranty. They sent a repair person to fix it on September 11, 2018. They had the wrong parts and could not get the right parts. Samsung agreed to replace the refrigerator on September 12, 2018. It is now October 5, 2018 and I still have no refrigerator. Samsung has the absolute worst customer service on the planet. I truly dont know how they stay in business. I asked for a refund so I can buy an American made refrigerator. Still no answer. Home Depot has done everything they can and are no further in the negotiation process with them than I am. Please do not buy any Samsung products of any kind.

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Dont know if its a semi-permanent fix or not since it just happened today. Ive enjoyed using this oven and have had no other issues.

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

For the fourth time the in-door ice maker has stopped dispensing ice. When we remove the ice tray, there is a large chunk of ice in the back of the ice maker. We defrost and reinstall the ice dispenser and it works for a month or so, then freezes up again. Very frustrating. The refrigerator is less than one year old, the 31 cu.ft. French Door model.

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When Ive called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the Twin Cooling system appears to be broken and there is consistently standing water below the drawers. This is unacceptable and Ive been reading about hundreds of other similar complaints via the website. Samsung just does not do anything about it. We have 3 small children and now have had mold growing in the refrigerator. We have had this now for 2 years, and I believe it is undoubtedly unacceptable to have to buy a new refrigerator already.

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

I purchased 3 appliances on February 6, 2015. They totaled over $5000. Today, 6 days out of warranty, the water dispenser stopped working on the refrigerator. We have done everything that needs to be done - according to the manual - and it still is not working. I called customer support and 3 times was disconnected. I finally reached someone and felt I had to speak fast or there would be another disconnect. Each person had my phone number and no one called me back. I went through all of the same things I had done before the phone call.When they realized I was 6 days out of warranty, they tried to sell me an extended warranty for $400 +. I said that was absurd so they said since I was a good long term customer, they would send me to their executive support department (or some similar name). I am now sitting with a very expensive refrigerator that does NOT dispense water. I have spent the last 2 hours trying to fix this and am very fed up with Samsung. I will NEVER purchase another product from this company again and I have been a long term customer. Another thing, it is very difficult to understand most of your customer service people. There is a disconnect for sure. I was NEVER given a confirmation number, NOTHING.

Since purchasing my refrigerator, weve had to replace the shelving on both doors a total of 10 times at a cost of $41.00 per shelf. The plastic around the interior shelf and drawer systems has also broken. I researched the product and found the shelving was determined to be defective. I contacted Samsung to see if they provided alternative replacement shelving to replace the defective shelving. First off I attempted to chat with a Samsung representative, they could not understand English and I was asked to to simplify my words. I then called Samsung and was told they did not have an alternative replacement, they would not provide replacement shelving, they would not discount the cost of the replacement shelving, and basically notify me there was nothing they could or would do. I am a long time Samsung customer, and I will never purchase another Samsung phone, computer, television, or appliance from this corporation. The original cost of this refrigerator was $1,300 and I was told it had it should last an estimated 10 years, which is a joke. The problems started when 3 months after it was purchased. I work with manufacturers of appliances on a daily basis as a regional manager in the multi-family housing industry and have never had a company care less than the Samsung customer service agent I spoke with. To not even offer the known defective replacements parts at a discount is unheard of.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

I bought total package from Lowes on 29th April 2018 and same delivered mid May. Already microwave is gone and called up Lowes. The service guy could not fix it and said it has major issue and took the microwave saying will advise by end of the day. Now it is three day no response from the service guy as well as Lowes. Today morning dishwasher door does not look. We tried to check the owner manual and DID the setting. Nothing works. I will never recommend this product again due to failure within six month and poor service.

We purchased this refrigerator in November 2015. Just after 2 years old, we noticed rusting along the edge of the ice maker. Samsung will do nothing to correct the problem, which is becoming a bigger and bigger eyesore by the day. An online search revealed this is a common problem with Samsung refrigerators. I do not recommend purchasing a Samsung refrigerator.

For years, Ive been influenced by my Korean friends on Korean brands. In Dec. 2013, my husband and I decided to invest in home appliances. We visited a local dealer and looked at our options. Without hesitation, we looked at different Samsung fridge models, and after deciding on what will fit in our kitchen space and what will be best for a starting family like us, we bought a Samsung Frost Free - Inverter Type fridge (model: RT20FARVDSA/TC). The sales associate at the local store helped us with our decision. He discussed the differences between the different models and benefits of each as well. He wasnt pushy and he politely asked what we wanted and what we needed. He also discussed the daily operating cost of this particular Samsung model (Ive always heard how energy efficient and environment-friendly these Korean brands are).In fact, this fridge is really cost effective - when I calculated our monthly usage and stuff, it appears that this fridge only costs us around 200 PHP a month. Our other fridge cost us around 400 PHP a month. I like this fridge better than the other one we had, which was a White Westinghouse fridge. I like the silvery touch of our Samsung. To me, it looks elegant... It does have ample compartments for our needs and I like that the inside shelves are made of glass (I like things made of glass). I guess the price of the fridge was just right.I like almost everything about it except for one thing - I was cleaning the fridge two months after we bought it and at the bottom part where the perishables are situated, I found a crack (see attached pictures). I am not sure what caused the damage and I was not able to see that right after we purchased it, so I guess I dont have any right to fret... :-) Anyhow, the fridges motor has a lifetime warranty which to me is good enough. The fridge is only about 3 years old, no problems whatsoever other than the cracking, and were satisfied so far. We will consider another Samsung in the future.

Dependable and works as expected. Good quality for the money. Great appliance appearance. Makes your kitchen eye appealing. My previous neighbor bought a Samsung refrigerator and ten years later its still running as it did from day one. I am planning to replace my old Rival with a new Samsung. Would recommend to anyone looking for a good buy with lasting ability.

As soon as the warranty was up, one year, we began to get water and ice under the pantry drawer. Now the twin cooling fans have stopped working and therefore not cooling. The fridge is in a sleeve, walls on both sides, so we can’t get to the back of it to clean the coils, etc. It is too heavy for us to pull out. No repairman is willing to try and fix it sighting they are unable to get parts for Samsung fridges! These refrigerators are not cheap and Samsung seems to wash their hands of the problem. I will never recommend Samsung to anyone. They do not stand behind their product.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

We purchased a suite of samsung appliances to upgrade our kitchen. We have had problems with literally every piece. Never again. We have the DMT800RHS. This dishwasher has never dried acceptably since day one. It usually leaves food particles. We have learned to inspect dishes as we remove them. We have a perpetual drying mat on the counter. We leave the door slightly ajar when not in use to keep the unit dry. It seems to cut down on the odors. We run a vinegar clean cycle every other month to keep the drains clean. This seems to have solved the intermittent drain code problem. We wipe the seal with a rag every week to prevent sludge build up and seal leaks. My 20 year old car requires less maintenance.After reading many of these reviews I almost feel fortunate. We now have the rack handles dissolving. It seems like the detergent (or possible the vinegar cleaning required for the odor problem) has broken down the rubber to the point it is flaking off and sticking to the dishes. We took a scrapper and removed as much as we could. Hope some of these tips may help some of you get by until you can replace this horrible appliance. Just never again...

I bought a new kitchen refrigerator, stove, dishwasher and over the oven microwave. All Samsung. Do not buy this brand. I wish I would have read the reviews first. The ice maker started freezing up in the first year. We are into our second year and it still has to be defrosted every week. What a waste of money. You would think that Samsung would make this right for all the customers that have had this problem. I have family members that have the same issues same brand. Ready to take a loss and get a different brand.

Samsung fridge RF28JBEDSR. Do NOT buy this fridge. The ice-maker freezes up continuously over and over again. Samsung replaced ice machine maker once, worked for a while then same issue! Nothing more aggravating than having to fill ice trays after paying $3000 for a refrigerator/automatic ice-maker that does NOT work. Very angry.

I bought a Samsung refrigerator. After couple of months I started having issues. Doesn’t cool enough the top refrigerator the freezer. I bought the warranty, they took my money and doesn’t have any technicians in my area. I had been calling them. They said I will send a tech. Never showed up.

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

It leaks, and Samsung is refusing to replace it. Dont believe their warranties, they will try their hardest to get out of actually doing anything. It failed with a LE code and a puddle of water. We called the same day, and the earliest the Samsung-contracted repair tech could come was a week later. Samsung doesnt contract with a real repair company, its something called General Appliance and Insurance Service. The tech showed up with no parts and almost no tools, and in a tiny car that couldnt haul a dishwasher. He pronounced that while he could see evidence of water (dried soap residue), he didnt see any water, so there was nothing he could do. Never mind that we live in a desert and it had been a week since it leaked.We got on the phone with 1-800-Samsung, who transfers you to Executive Service, which is the call center where they tell you jokes before giving you nothing. I told ** that the tech had been unable to find the leak and made no repairs. Given that nothing had been fixed on the unit, I said it would leak again and asked for a replacement unit. ** refused. He said it has to leak three times before they will replace it. The next day, it leaks again. We call it in, and now were waiting for the tech to come out and do nothing again, knowing weve got at least one more round of this circus before I can throw this piece of trash into their truck and get a decent dishwasher.

This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.

I bought dishwasher as well as refrigerator and electric range in 2013. In 2014 the dishwasher started to have problems (the soap compartment wouldn’t open), so the technician came and replaced the whole dishwasher under the warranty. In 2015 the dishwasher started to malfunction again, the same problem. Another technician came in and replaced part under the warranty again. In 2019 the same problem occurred again. This time the first technician couldn’t replicate the problem. The second technician came in, and he said that it’s most likely intermittent problem, and it’s possible that 3 different parts should be replaced, and since the warranty run out, he doesn’t recommend spend the money on the unknown. I really appreciate this concept. When I called Samsung again, they said that the main circuit board under the warranty since it was replaced in 2015. But when I tried to call the company who is fixing the dishwasher, they explained to me that Samsung doesn’t extend the warranty on the replaced parts and everything goes to the original date of purchasing or replacement of the machine. I had a dishwasher for over 20 years in Massachusetts (not Samsung), never had a problem. Never will buy Samsung products again and wouldn’t recommend it to anybody. On top of the bad product, bad manufacturing warranty too.

I bought my Samsung Stove oven range from HHGregg and bought 5 years warranty with it. Within 1 month of usage (cooking for 2) started noticing the blackish superficial layer peeling off from the glass top. Called HHgregg and was directed to Samsung. Third party repair personnel after inspecting said it is common occurrence and to use razor as suggested to peel of the layer by scrubbing it in a certain way. Before 12 months end I saw the crack on the cook top and a bulge on the glass top.After complaining to customer service it took 30 days with 3 guys from different company and taking pictures of the stove to tell me that it is wear and tear. I need to pay 250$ for cook top and 250$ for the labor to repair it. I cant afford to repair it or replace it as it is the brand new stove which I paid 1200$. Bad customer service. Was told by the electrical company that the engineers at Samsung will see pictures and determine if it was wear and tear. My old cooking range was from whirlpool survived 10 years. Will never buy or suggest or recommend this company or the product.

I liked the looks and of course price. But I found it very hard to clean. Shelves didn’t come out easily. It had a leak, never could figure out where. But it would run under pans. Then freeze. It had to be defrosted twice a week. When there was a power surge, or outage. The refrigerator would turn off. It had to be pulled out from wall. Unplugged for a couple minutes then reset. I never knew when it would shut off.

Whoever designed the rack adjuster did not do a very good job it. The plastic tabs that hold it in place keep breaking off. If were using it to move the rack up and down I could understand that over time it might break but we never use it to move the rack up or down. The rack has been in the same position from the time the dishwasher was installed over a year ago and about every six months I have to replace the adjusters because the tab breaks off and lets the rack drop. This is one of the main reasons we will never buy another one and replacing this one even though we have had it less than two years.

Samsung refrigerators one of the worst pc of equipment one can buy and the after sales and service is just a way to fleece--- given a service number **. Its been a month after the guy took some parts out, no call nothing. This is after the fridge has been repaired 4 times in 4 years, the 1st repair within a few months.... they actually expect you to chase them. Welcome to Samsung world.

I call to Samsung for repair my refrigerator double door twice in the year of the warranty, and I sent my galaxy 2 smartphone three times for repair to Texas office during the year of warranty. After finished the year of warranty both products dont work well. One private technician told the smartphone galaxy 2 came from the factory with problems but Samsung doesnt want to change my phone with another brand new one. The same with the refrigerator.

French Door RF26VABPN repeat water leakage issue - Bought this appliance 10/08 & am recently encountering the 3rd problem since purchase which, according to other reviews, makes me one of the luckier owners having had it now close to 9 years. The 1st problem was continued water leakage with ice accumulating under both crisper drawers. I ended up calling a Samsung approved repair center that came out, evaluated the problem and ended up having to order a major part with total repair cost of $450. This occurred in 2014. Then the icemaker started making clicking noises periodically a year ago & finally stopped working. Tech charged $99 to come out but told me I could buy & replace the icemaker myself, which I ended up doing - Final cost $250. As of a month ago, the same problem is occurring with water accumulating under the crisper drawers & flowing out the front. Im not ready to spend another $450 so Im shopping for another refrigerator, anything except Samsung!!! The refrigerator before this model was a Whirlpool side-by-side that worked well over 20 years problem free. Refrigerator bought at Lowes, Gainesville, FL.

We bought our refrigerator about 2 years ago from Lowes. We too were told they were good refrigerators. Within 6 months, the seal around the freezer came loose and the glass on the meat door cracked. We had to pay for the meat door but the seal was under warranty. Then we kept getting water under the meat tray and sometimes it would be a thick sheet of ice. We thought we were opening the door too much or something. Then one day it started making this loud grumbling sound, like it was going to rattle right out the door. Afraid it would get ruined we turned it off and called a repairman. He had just recently had the same problem with another customer so knew right away what the problem was.The coils, fan, and behind the whole back cover was all ice. The drain was also frozen so the water was running into the bottom of the meat drawer. He had to blow dry it to get the back cover off, then blow dry the drain and the coils. That was a month ago. Today we had to call him back. He again had to thaw out the back panel and the upper right fan had over an inch of ice around it. He said he thought the fan and coils were too far away from the heating element to efficiently thaw the ice and it just builds up. Having read these concerns of others regarding the same problems, I think Samsung has the responsibility to figure out a way to resolve this problem. We have all paid too much money on what we thought would be a quality product to only pay out more for repairmen who tells me this will be a recurring problem.

We purchased a Samsung side by side refrigerator in 2013. In the summer of 2016, the fridge/freezer broke for the first time. Samsung sent out their qualified repair experts who attempted to fix the problem but in the process, caused further harm. They ended up attempting to fix the fridge 7 more times without success. They then determined that it was an entirely new issue requiring us to buy yet another part and pay for labor yet again. Contact with Samsung was unhelpful. Because we were out of the 1 year warranty time period, there was nothing they were willing to do. We were without a reliable refrigerator/freezer for more than 6 months. Many times we had to throw away all the food in the refrigerator and freezer. We interrupted our work and home-life schedule 8 times to be there for the repair service 4 hour window. We expected Samsung to recognize a faulty refrigerator and offer immediate compensation. This was a bad purchase-- we do not recommend Samsung to anyone. Their customer service is below any standard.

In May, 2016 we purchased a Samsung Microwave Model # ME16H702SES/A... and the rest of the number is not visible due to the fire which burned off the serial number and part of the model number. I suspect the fire started due to electrical arcing between the microwave housing and the door, because I had that on another model six years ago, and the arcing started while the unit was not being used. The fire started in October 2016 and we contacted Home Depot Canada, the vendor. They took the information and said someone from Samsung would be coming to look at the damage and by the middle of November 2016 no one had come. We called Home Depot again and they told us to contact Samsung Canada for help. We did so, and on December 2, 2016 we received an email from Meyson **, asking us for a copy of the store receipt and photographs of the damaged area. On December 14 I sent the photographs, also asking him to confirm the receipt of the information. He replied the same day stating he had not received the photographs, I sent them again the same day, both times I sent them, there was no negative feedback from the email system, and this indicates the emails had gone through. On December 23 I had not received a reply from Meyson ** so I emailed him again indicating the length of time it was taking to acknowledge and repair this product, and heard nothing from him.December 27, I called the Samsung Canada Specialty Group (where Meyson ** works) and he wasnt available so we described the problem to another support person, they said in order to help us they required an order number. Obviously they didnt know the difference between an order number and a ticket number. After 30-35 minutes on the phone with a few individuals, it was useless going forward. We called Home Depot again asking for the appliance rep in the store where we purchased the unit and he was on vacation. At this point there is little use in pursuing this through the Customer Support area so we will file an incident with the Better Business Bureau and the CSA Group since we have had more success with the CSA in the past than the vendor.

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an SE started flashing. I looked at troubleshooting in manual and it said to press clear, I did and it worked for a few days!!! After few days, SE showed up again, and could not fix. Stove too worked, oven didnt. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, shouldve bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.

Hi I am from chennai, India. I bought Samsung side by side fridge from Samsung store here. The model is RH77J90407H. From day one I have been facing issues and now I have to deal it legally. Please do not buy from Samsung stores. Visit the store for the features and benefits of various products, but buy from other Samsung dealers who also deal many brands. Samsung store people are hopeless after sales. Dealers other than Samsung stores put customer satisfaction first and help you in getting the refund or replacement. Within one year Samsung technicians have changed water dispenser unit, compressor, PCB board and main mother board in my fridge. Beauty is my noise problem is not solved but is more now. As a bonus four of fridge trays have broken during the problem solving process by technicians.

We have had the worst experience ever with our Samsung fridge. I was so excited to get it. It was really nice and had lots of room. But from the start it never made much ice. The ice maker kept going out and they sent repairmen out a few times to fix it. We eventually got a new fridge and had the exact same problem. We got this one “repaired” 5 times before they finally admitted it was unfixable and agreed to a refund. The refund process has been a nightmare and we have been dealing with it for 7 weeks now. We have been told different info from different agents. We have been put on hold to be transferred to supervisors and then hung up on. We have been told we would get emails with no contact. It’s been a joke. We were told 2 days ago that the refund was approved and we just need to wait for an email. I called back yesterday and got hung up on 3 different times. I called back today and was told it’s not approved yet and was given MORE excuses as to why. I don’t recommend anyone to EVER buy a Samsung appliance! If you ever have to deal with their customer service or refund department, you will go insane and it’s not worth it. Just don’t waste your money in the first place! I know I never will again.

The range was purchased September 2012. Within a week the range did not work properly and the Best Buy Geek Squad came to service it. Upon cleaning the oven the letters showing the Samsung Logo immediately peeled off. (My thought is because Samsung was ashamed of the poorly made product they were selling they chose not to be identified with it.) Within the next six months the item was serviced several times due to problems with the stove top as well as the oven not reaching and maintaining the temperature. Now slightly after 3 years the oven is inoperable. The convection does not work. I need to invest money to get it back running. A product costing $999.00 should last a bit longer without all of this maintenance. Does the lemon law apply in this case? I almost feel like it should. Very disappointed with the Samsung product.

We purchased a set of Samsung kitchen appliances. Unfortunately, we purchased these before we moved into our home and shortly after we began to use the appliances, the warranty on some of the appliances had expired. Fortunately, the microwave had a longer warranty and we were able to have that fixed without charge. The dishwasher on the other hand had been one issue after another. We have had to make 3 service calls at our expense and the problem is not yet fixed. We have already spent enough to have purchased another dishwasher - and all we have to show is a broken dishwasher that can not wash a load of dishes. Very disappointed with this dishwasher and after reading the reviews of water soaked floors, I am afraid to risk having it looked at for the 4th repair... Probably better off to just purchase a new dishwasher, but what a waste of money this has been.

Samsung has great TVs... That is all!!!! My refrigerator is a Samsung counter depth freezer drawer on the bottom and meat cheese drawer in the middle. 1. In order to change the water filter you need to turn off the water to the fridge; that means pulling it out of the wall pocket every six months minimum.. Joke.. 2. The veggie storage drawers trap food and mold. 3. It is the cheapest refrigerator by far; drawers in freezer come off track all the time.. 4. Freezer is a bottomless pit. 5. It doesnt fit anything.. Be very aware. The dishwasher rinse aid piece broke and the technician said I have to be more gentle.. How about Ive never broken one in my 50 years of buying dishwashers; they usually have a slide door instead of a cheap piece of plastic..The stove, you lean up against it to put something away and the gas goes on and you dont even realize it.. The clothes washing machine traps hair in the drain of the door; constantly removing debris.. Lastly, the dryer worst lint drawer every, you have to pull it out and pry it apart every time to clean it. Stick with TVs SAMSUNG.. Go for GE Profiles or Whirlpool... Stay away from SAMSUNG!!!

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

Purchased Samsung side by side counter depth refrigerator one year ago and the compressor has already failed. Samsung has been terrible to deal with. They cannot provide any certified repair person in my area so I hired someone to diagnose the issue but after 2 weeks and providing all the documents to Samsung still no resolution from Samsung. We also bought the entire kitchen package together and the dishwasher does a terrible job. Stay away from Samsung appliance.

Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.

We have a 3 year old Samsung range with a flickering display panel. I found what I needed and found the part number but when I tried to get the part from Samsung parts dept. the reply was no part found. Ive seen many others who have the same problem. A 3 year old stove shouldnt be having problems like that. Very poor.

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.

I have been reading a lot of bad reviews about Samsung, I wish I read about them before we purchased a 4 pack kitchen set. The fridge was a disaster, the ice maker continually broke down. The only saving grace for us was we bought the extended warranty. The repair company had to come so many times they finally gave up and paid for us to get a new refrigerator. Oh I forgot to say today our microwave died. Samsung STINKS, dont waste your time or money. You will regret it.

I purchased a Samsung Refrigerator 2.5 years ago. I didnt have terrible problems with it until now. However, the freezer & ice making were never totally acceptable. Now, the fan is making a very loud noise every time the fan comes on. The repairmen Ive spoken to universally say that Im lucky that the refrigerator has lasted this long. One said, he wouldnt take a free Samsung if it were offered to him. In order for him to repair the fan, I have to empty and turn off my unit for at least 36 hours otherwise he would be unable to remove the shroud around the fan. He knew exactly what was wrong with my unit as soon as I told him about the whirring fan. Needless to say, I am telling everyone I know NOT to buy a Samsung refrigerator, or any other type of appliance.

I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but Im not dumb enough to fix a pathetic product that wont last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone elses. Ice makers go bad, Blades rub on ice, motherboards go bad. Its amazing that with the internet the word never got out. Im just trying to do my small part to save someone else $$$.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.

We bought a fridge over 10 weeks ago and have never received it, dont get emails back, dont get calls back, wait on hold on phone for an hour a day and basically have no contact. Our money is essentially stolen by Samsung. We have no access to review or any way to contact or call other than wait on hold over an hour a day only to be told it might be delivered next week, which it never is.

Samsung dishwasher Model DW80K705OUG: The absolute worse dishwasher of my life. Always has a terrible smell, loud noise and doesnt clean. Have called service 3 times for same issue; loud grinding noise, lights blinking and cannot turn off. Samsung will not fix or replace. Want our money back. Will NEVER purchase another Samsung appliance. Dont even want a replacement. Just money back to purchase another brand.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.

SMH9207ST - We bought this microwave and refrigerator from Lowes. We didnt get an SE error but 4 of my major button stopped working, (the power level, clock, kitchen timer, and the 0) buttons wont push in. Samsungs CS was awful, made me feel like I was to blame. We were 2 days off our warranty and had to pay for service. I wouldnt have paid $400 for a disposable microwave. $50 at Walmart and the thing will last forever. I WILL NEVER BUY SAMSUNG APPLIANCES AGAIN. Now the $2,400 refrigerator we got as well constantly thaws my freezer and refrigerator gets warm, so aggravated. I couldve bought American and would last me longer than a year!!!!

I purchased a Samsung Refrigerator last year. I didnt get refrigerator delivered till January and the ice maker stopped making ice. When I called Samsung they told me it goes from date of purchase so it is not covered. What poor customer service and I will never purchased another Samsung product ever again. I planning to contact the Better Bureau and any other government agency to complain. How can you not cover a product that was not even delivered to my home?

My experience with our Samsung dishwasher is similar to the other experiences listed here. Dishwasher began having error codes after 14-15 months of normal use. After dealing with it working and not working for a few months we set up a service call through Samsung. A call to Samsung customer service led to nothing and they do not stand behind this product at all. Do yourself a favor and do not buy this product. You will be disappointed and left with a non-working DW in 13-15 months. No wonder the warranty is only 1 year. Samsung has a great scam going on here, but it will eventually lead to loss of customers in all areas of their business.

We bought two identical side by side refrigerators 5 years ago. Both now have water is leaking from behind the crisper drawer. This appears to describe what is happening: **. The fact that it happened to both and that the repair is posted with the expectation that the consumer will fix is disappointing. Is there a class action? Do not contact us until March.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

We purchased this french door refrigerator from Best Buy 3 years ago. We purchased the extended warranty and didnt need to use it. As soon as the 2 year extended warranty ended the refrigerator started: the temperature at the top started saying numbers that meant it was cold enough. Then the ice maker quit working & broke. The freezer door wouldnt close correctly. We called Sears Repair since Samsung gave us the run around. Sears came 4 times. We paid for new gaskets, new hinges, new ice maker, new mother board. Ice maker doesnt work nor has it since the guy left after putting it in. Water flows into the crisper drawer & floods our kitchen every so many days. UNREAL for a $2000 cost put extended warranty! I wouldnt buy Samsung again. We also have a plasma tv & sound board neither work correctly!

Ok, this is a very honest review of an expensive Samsung Refrigerator, the purpose of this review is to ensure that people do not face the same harassment and cheat at the hands of Samsung and fault prodicts that we did. If you dont want to read the review, just know that never buy Samsung Refrigerators which are high end Models as they dont have the support team or the resources to sort out any problem, remember its more a warning to the discerning buyers rather than a review.So to cut the story short, we bought a Samsung french door refrigerator with Ice Maker in September 2017. Towards the end of 2018 the Ice maker stopped working and sadly after 7 complaints and paying almost close to INR 12000.00, we are still sitting with the same problem and no one now responds as they dont know what is the problem. We have knocked on all doors but to no avail and still no one bothers to understand the problem. Sir, we have escalated the problem to the highest level, is the standard response is basically inaction post that.Guys, the quality for a high end refrigerator is really bad, there are a number of recurring problems which are magnified by the fact Samsung has no support or product training for its field service personnel for high end models so please refrain. Hope this saves people from the agony we are facing after spending a fortune on a refrigerator!

My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service after getting the run around from them and not being able to understand them I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. When I expressed concern that this refrigerator was rusting after such a short period of time and that there were many many complaints online about the same issue I was told there was nothing they could do as the appliance was no longer under warranty and that I would have to pay out of pocket to have the door replaced. This is absolutely unacceptable as this was a large ticket item. I tried to call corporate and could not get through. Bottomline is I will NEVER buy another Samsung product again. Buyer Beware!!!

Well Samsung would be one of the good ones on the market today and I would go as far as saying they keep beer as cold as any other fridge does. The price is ok and the value for money is ok too. Samsung make a lot of good products and never let me down so everyone should try at least one or more. In fact I need a new tablet. Can anyone help me?

We bought our Samsung fridge in Dec 2014. In June 2018 we called Samsung 6 times because our ice maker stopped working. Nobody would call us to schedule an appt to come and fix it. We had to have it repaired for by ourselves (was told no one will work on warranty repairs on Samsung because they take too long to get their money from them). Now a year later the refrigerator side of the unit is completely out and not working, and we are going through the same thing all over again, no call backs from Samsung’s warranty repair people in our area. I had to move all my chilled items to a cooler and to my old garage Whirlpool fridge that is over 12 yrs old and it still works great, even in the summer heat in FL in a garage. I will be buying a Whirlpool again this weekend. Never again Samsung! They need to stick to making cell phones because they suck at making appliances, and their customer service stinks and reputation sucks!

I like the stove, but I bought it with a divider thinking it would make two stoves which is not really working well. When you use the bottom with the top it gets too hot on the top portion. I would not recommend to spend the extra money for a divider.

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

We purchased a Samsung stove/oven 4 years ago. After 2 years the oven would not heat to the desired temperature (Took 2 hours to get to 400 or more, if it even did). Had a very hard time getting anyone to even work on a Samsung appliance. Finally found a very reputable repairman in the area willing to repair it and he told us this is an ongoing issue with them. Faulty igniter that goes out. He fixed it - $250... (no guarantees - saying it could work 2 days, 2 weeks, 2 years?). It lasted 2 years. I am done. Went and bought a recommended Whirlpool. Samsung has very good electronics (I have had my Samsung Edge for 6 years, DVR for 8 years), but terrible appliances. Dont buy any Samsung appliances!!! I have nothing to gain by writing this review. I never have before, but I am so disappointed and upset by the waste of $!!!

My Samsung microwave is 3 months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I hope that anyone looking to buy a Samsung appliance reads these reviews before buying.

Bought the refrigerator brand new. It worked great for about a year then one day it wouldnt keep items cold. Turn out the freezer was too full. It was a large capacity freezer that did not actually accommodate a large amount of food.

I brought a Samsung kitchen package at Best Buy. I have had countless problems with the Dishwasher, many of which have been previously written - doesnt wash the dishes, horrible smell (and I wipe my dishwasher interior door after each use), then when I tried to use it all of sudden lights are flashing and it doesnt drain. First repair said that Best Buy installed incorrectly, fixed that and then the door wouldnt open properly. Tried to use again, same issue with lights flashing and it moves to delicate and doesnt drain again. New repairman came out and said hes NEVER seen a controller board go in a dishwasher cost of the board is $190.00 + installation. Never buying a Samsung kitchen appliance again. Samsung you should stick to TVs and cell phones.

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

The knobs that control oven and burners are much too sensitive. I have accidentally turned the front burners on and ruined several glass dishes and some knives. Plus Im concerned that hot glass dishes can explode in someones face when unaware they are hot. This product flips my circuit breaker at least 3 times a week. Do not purchase this item.