Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage. There is no indications that anything was dropped on it. Executive customer relations put me on hold for 45 min and then I was disconnected twice after waiting to speak to supervisor. Then finally was able to reach supervisor voice mail (what a surprise!), left message to return call and hopefully I will hear something soon. But will probably be told the same thing not covered under warranty, still not happy. Stove was recommended by Lowes rep! Samsung is the worst company I have ever dealt with!! Still fighting to see what someone can do.UPDATED ON 09/02/2015: Update to my complaint about Ceramic cook top model# NE59J342*SS. After several calls to Samsung and from Starkey Williams with no solution except for me to pay out of pocket for the cost of parts, labor and repair of range (approximately $300.00 for new cooktop and $175.00 for service call). Since I had purchased this range less than three months ago, I became very frustrated and decided to contact Lowes with my problem. I informed them of the complaint and was told I should have come to them first. I then quoted to Lowes the electrical safety warning statement from page 6 of the Samsung user manual. If your appliance malfunctions or if fractures, cracks or splits appear, switch off all cooking zones, unplug the range from the AC wall outlet and contact your local service center. (That sounds like this is not a new complaint, may have happen to someone else?) I didnt know who the local service center was, so I contacted Samsung with no help. Lowes instructed me to contact Lowes Advantage warranty service. I did and again no help as their warranty only covers what Samsung warranty covers, and does not cover physical damage. So, now what? I looked on back of sales receipt for Lowes return policy and found at Lowes, customer satisfaction is their goal. So, I hoped they might be able to repair or replace the item since it was purchased less than 90 days ago. Second trip to Lowes and discussion with appliance sales person and manager I was granted a solution and that was to replace the damaged range with another same model range. Im happy Lowes was able to help me and hope that I dont have any problems with this range. The delivery person said he was surprised of problem with Samsung range as he felt Samsung was a good company and made good products. I hope hes right. Thank you Lowes for your support in this issue.

On Apr 2013, we moved to a new house and bought Samsung RF261BEAESR. Thought it is brand name, the quality is good except one screw on the handle always loose, everything was ok. About earlier last year (2014), when I pulled out the deli tray, realized ice build up under deli tray. I cleaned it and thought maybe because it is too cold, did not really pay attention. About few month later, I did cleaning again. This time I found a lot of water under deli tray, I still did not realized it is quality problem. Then few days ago when I started cleaning, I cleaned out about 1 gallon of water from bottom of deli tray. Then I called customer service, they said I already passed 1 year guarantee, they cannot do anything. I told them this happened just few months after I punched, because it already builded up ice. If I did not pull out deli tray, I wont never find water leaking. The customer service just gave me a phone number to call, told me cost at least $399 plus tax. Then later I called back again, same answer. I ask if I can talk to manager, she said she is manager assistant. Help customer service, gave me the same phone number. I told her I cannot believe Samsung has poor quality, before I bought $400 refrigerator, never had any problem. I spend over $1600 on their product, just few months later, already found water leaking. This is unreasonable. I will never buy any Samsung appliance anymore.

Purchased this dishwasher in Sept 2013 while building a house. It was installed in April 2014. In August I noticed that it was not draining and periodically the lights blinked when trying to run it and I couldnt make the choice I wanted. The Smart Auto or Delicate cycle. Also my dishes were not clean or dry. I finally called Samsung in October and was told it was out of warranty because of my purchase date but if I could prove when it was installed they would provide service. Instead I called Home Depot where I purchased it and they replaced it for me because Samsung is hard to deal with. Wonderful! In February problems started again only this time the machine would turn on by itself. And again I had dirty dishes and it wouldnt drain. Samsung arranged service this time. Service tech told me not to use a rinse agent because it makes the sensors sticky and that is why it wont drain properly. But, he didnt believe me when I said it would start by itself. It starts an hour after doing dishes and even in the middle of the night. I have it on video. Apparently we are crazy people. DO NOT EVER BUY A SAMSUNG PRODUCT!!! This one is being replaced as soon as I can make arrangements.

I paid a thousand dollars for my dishwasher in 2015. I have not gotten one years use out of it without something breaking down on it. In the first year, after many issues, we ended up replacing the board on it. The rubber mat on the top rack and some of the plastic clips in it broke down during the second year. Now the water wall is giving us problems. Customer service runs us through a simple troubleshooting guide just like the one on YouTube then says not their problem anymore, call a repairman. Weve replaced the motor, the sensor and it still doesnt work. Looks like it is the computer board again. I will never buy Samsung again. I thought they were one of the best. I guess I was misinformed.

Purchased Family Hub refrigerator and had installed last Friday. On Wednesday the calendar would not sync with Google. I called Samsung and was told that with the new update the Calendar, White Board and Memo apps are being discontinued. I purchased this refrigerator with the Family Hub for the calendar so I could keep track of my familys appointments and see them at a glance. Nowhere on the web did it mention the calendar was being discontinued. The Family Hub feature cost me $500 over the same refrigerator w/o the family hub. Samsung knew they were working on removing these apps yet did not (as far as I can tell) let anyone know. The customer service gentleman that I worked with said that the businesses that sold these hadnt been told. Feel this was a total waste of my money as I didnt really need to get a new one, but wanted the convenience of the Family Hub calendar and since I gave away my standalone refrigerator and standalone freezer I cant really send this one back.

Dont buy Samsung Ranges. I brought the chef collection 30 last year and within two months had to exchange it for another. After four technicians later and new computer boards, they finally replaced it with a new one. The range would go on by itself and the only way to shut it off was the main switch in the basement. So far so good until one day I was making a sandwich for lunch and heard this loud cracking. I didnt know where it was coming from so that night when I started dinner I realized it was the cooktop that cracked. I wasnt using it, the range was off. This is most bizarre. How can this happen? Well I looked up on this consumer site and apparently Im not the first person. So theres got to be a defect right? Maybe a recall is in order.When I called Samsung they said they would extend my warranty but I needed a tech to come out to make sure it wasnt caused by physical damage. Okay a tech came out and clearly wrote that it was not caused by physical damage and reported that to Samsung. I called them to see what happens next and they claim I need a second opinion and more pictures. They forwarded more pics and Samsung said it was caused by physical damage and I wasnt covered by the warranty. I asked a customer relations person who can I talk to that can help me. She said an executive customer service person, but they only have outgoing calls, you will have to wait until they call you. That person called me today and left a message and told me according to the pictures it was physical damage. So I guess they are calling me a liar. Im not done with them yet, but they are the lowest of the low companies that screw people right and left. Their customer service is full of abrasive people that will not help me. They only have outgoing calls. What in the hell is that? Ive had two of their ranges in 15 months and Im sorry I ever bought one. Terrible company. I bought this item at Best Buy 8/17/2015.

We have had our refrigerator for about 3 years, thank goodness we bought the extended warranty, when we started having problems it freezing up behind the back panel of the refrigerator. Also the temperature and humidity was good. The repairman came out 3 times, each time we had to empty the refrigerator let it thaw (actually, we couldnt store a lot in it because it wasnt cool enough). Finally Samsung wanted the repairman to film himself using this specific tool unclog a line, after a week they could not find the tool. According to the repairman this is a known problem for the Samsung refrigerators. Finally of weeks not being able to use the refrigerator, we got a replacement check. I love the design of the refrigerator but dont ever want to deal with this again. Now I am trying to figure out what brand to buy. I think they all have problems.

Never buy the product. I bought a dishwasher, refrigerator, stove and microwave April 2015. Dishwasher stopped working code 7E water wall 3-12-2019. Refrigerator ice maker stopped working. Would not make ice in Jan. 2016. C. **

Why did I fall for them, they make nice T.V.s so Ill buy a fridge? Ice machine clearly defective (see 100s of complaints) AND the door has an alarm when its not closed all the way. WHY DONT THEY JUST MAKE A DOOR THAT CLOSES PROPERLY. They know they made an expensive, poorly designed product that 100,000s of people bought, but they wont admit its defective. Never again Samsung!

We purchased a Samsung refrigerator and stove a year ago. The first time I went to use the self-clean feature on the stove the main component fried. It was Thanksgiving week and a time I really needed the oven. It took 2 weeks for a repairman to fix the problem. Two weeks ago we started having problems with the ice maker in the refrigerator. Slushy ice and at times, wed just get a handful of water. Upon research (I know, something I should have done before the purchase), I learned that it is a common problem with Samsung refrigerators/ice makers. People were told they had to empty the thing every 6 months or so, unplug it and let it defrost! Seriously?? In this day and age? The thing is supposed to be frost free. So upset with this purchase! I would avoid Samsung in the future if looking for appliances. They look good, but break down within a year of purchase.

Samsung MODEL RS277ACPN - we noticed water coming out from under the crisper drawers. Pulled the back off and the line was clogged with ice. We thawed the line out and raised the freezer and the refrigerator temperatures. STILL leaking.

We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.Why Samsung is selling damaged products to customers? Without a proper check they are supplying products to the showrooms which is causing problems to consumers. We bought that fridge with 44,000 and suffering a lot. Instead of replacing the product if it is having problem they are repairing the fridge as it is 5 or 10 year old fridge. Disgusting. We informed all our apartment, colleagues and friends, approx. 75 people, not to buy Samsung products and they will not buy for sure.

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

Problems since first day... We purchased all our new appliances for our new home to be delivered Feb. 28, 2014. We are very happy with the fridge, washer, dryer. Not so happy with the over the stove microwave as it does not seem to pull in the steam at all and it goes all over the front of the cupboards and underneath as well. And steam drips down the tiled backsplash. The dishwasher is a whole other story. The young fellow brings it in and installs it. While testing it water flooded out the bottom of it. He tried several things but could not figure it out. He called his office and told them the problem and they said they would send out another dishwasher the next day. He then leaves. I go downstairs to get something from the freezer and there is water all over the floor at the bottom of the stairs. I call the store and he comes back. I asked him why he would leave when he knew there was a problem. He had forgot to connect something so he fixed it and returned the next day with another dishwasher. This is number 2... So he does all the connections and lo and behold, water comes spewing out the bottom again! He did try to conquer the problem but to no avail. He called and told the girl at the office about it and they said they would send out another one. This is all in the first week of us supposedly trying to enjoy moving into our new home. So a few days go by and along comes dishwasher number three with two fellows to install it. One does all the work while the other one just lolls around on my new engineered hardwood floor. I wanted to scream!! I was afraid by the time this was figured out I would have a whole lot of marks on the floor. They were here for over two hours and yet again it leaked. Really?? I called the appliance store and complained non-stop like a lunatic because of frustration and to get right down to it, anger. They suggested that I try to pick out a different line of dishwasher. I said I wanted the one that matched all the other appliances. Would they be willing to trade them all out? Well, of course not. So yet again along comes dishwasher number 4 with yet another installer. He installed it and did a quick test and yay! It didnt leak. The next day, water on the floor. In the meantime, I am back at work and have to arrange these visits with repairmen for before I start work at 4 in the afternoon. So, I call the appliance store and rant again. They make an appointment for me with one of the salespeople at a different location. We purchased from a large retailer on 149 Street, Edmonton. They sent us to the 47 Avenue one which is a fair distance from where we live. We went in and it seemed like the salesperson felt we were being unreasonable. I asked him if this kind of product and service would make him happy and would he like it if his time was taken up with this. Long and short, he tried to get us to change to another line and we said no. So he said he would give us $200 off. Big deal. But it was better than nothing. They said they had never had this kind of problem before, so we said lucky us, being the one off. So again back to a number of visits from a serviceman. We were told that maybe our water temperature was too high and this was causing a problem. The temperature of our water was lower than what it gets to on the sanitize cycle by 35 degrees so that seems to be a load of you know what. Then he said it was this part at the front of the dishwasher so he replaced that. Still leaking. I give up and just keep putting a dishtowel under it to catch the leaks and save the hardwood floor. Three years go by (not quite) and now besides the leak it stops draining on occasion and the OE light comes on. I call another repair place that services Samsung products. The guy comes out and says that he needs to replace a part so we do that. He sets up a test and promptly leaves. It hits the rinse cycle and water comes spewing out the bottom again but it did drain. Call them back and have to wait a couple of weeks and he comes out and did something to it and said if there were any problems to call them after Christmas because they would now be closed until after the New Year. Yay!! The third visit he comes out to repair it and now the stupid thing will not do anything. It will not fill even at the beginning to start the leaking process or the OE light to come on, just sits there. I do feel for him as he seems to be a very nice man but now he is waiting to hear back from the Samsung technical help desk to get back to him with some things to try. He tried to replace the circuit panel, but the new one did the same thing as the old. He got out some manual and tried to do some troubleshooting and nothing happened. He checked the pump but that was ok. He checked the overflow sensors and they were fine. Before he came out for the third time I ran it through five cycles. On the normal cycle it did what it was supposed to do and no leaking. Same with the Heavy cycle and Delicate. Did the Quick cycle and it leaked but it did empty. On the Pots and Pans the OE light came on and it did not drain and it leaked. After he tried all he could think to try on the last (third) visit it wont do anything but the lights do come on, just no action. I thought I could just go back to putting the towel on the floor and maybe have to try draining it manually or with some luck maybe it would work when I held down the drain button (sometimes it did and sometimes, no). So here we are with the mother of all dishwashers that looks nice but is totally useless. And I get the distinct pleasure of washing dishes. I dont mind doing that when I feel like it but not all the time because I have to. We will wait now to see if Samsung tech came up with anything for our poor repairman. If not we will ask for our money back on the repair that was useless and go buy a dishwasher from a reputable appliance store from reputable salesperson after doing a lot of research to find out what one would be the most... reputable and reliable. Because we know now for sure that it is not Samsung and we did not care for the service from the place we purchased from originally.

I saved for over a year to be able to purchase what I thought was a top of the line refrigerator. When Lowes had this 4 door refrigerator on sale, I jumped at the chance to purchase. The first day the refrigerator was plugged in, the digital board on the ice maker would not work. My son finally got it to work after we unplugged the unit and plugged it back in. About a month later, the same thing happened. I called technical support and they helped me to get the unit going again. Tonight when I got home from work, the ice machine would not work. I call support again and spoke to a gentleman that could not be understood. When I figured out that he could not help, I asked to speak to someone else. I got to speak to the woman from hell. Even though I told her that my refrigerator was new and that I had taken the extended service agreement, she informed me that I would have to pay someone to repair my refrigerator because I needed to be educated on how to use it. Well, I do know that I should not have to unplug my new refrigerator 3 times in 3 months to keep the digital panel from freezing up. Lowes told me not to call the technical support number again but to call them directly because I could not count on Samsung to help me with my problem. I wish I had read the negative reviews before spending over $2000 on a unit that does not work.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

Ice has started forming on the back wall of the refrigerator. Did some research and this is a common problem with Samsung, called and were told we are out of warranty. We thought the warranty was 2 years but apparently it was 1 year. Tried emailing Samsung to complain. Their site wont let you... They dont want to deal with anyone. Samsung does not stand behind their products.

Bought a Samsung 4 door French model # RF28HMEDBWW/AA 28 cu ft refrigerator on 11/21/2016 @ JC Penney. The ice maker continually freezes up and partially defrost causing a drip and puddles in the middle door tray and floor. We have had to defrost the ice maker 11 times so far when the issues started last fall and have become really irritating. Not sure if its even worth calling Samsung. I can see why so many jumped on the bandwagon/class action lawsuit. Really disappointing to say the least.

I purchased a counter depth Samsung refrigerator. At just over a year old and now out of warranty, the ice maker dies. Close to $500.00 to replace. What happened to dependability or building something that lasts? Or workmanship? What a ripoff. Very disappointed.

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

We remodeled our kitchen and purchased the FE710DRS Stainless Steel Flexible Dual Convection Smooth-Top Electric Range in September 2011. This week as I was preheating the oven, the wiring caught fire. It was really frightening. Filled our downstairs with black smoke and left an awful smell. Hoping that Samsung will respond positively since we paid $1300 and its only 4 years old. Will update.

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

My Samsung microwave turned itself on. I could not turn it off - had to unplug it. When I opened it my plastic plate cover was melted completely.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

On December 27, 2013, I bought a Samsung kitchen appliance suite at The Home Depot. I made the purchase at store #6326. Unfortunately, the microwave (SMH1816S) has not performed well. The microwave does not powers on, but the timer still counts down. I do not expect a microwave to last forever. However, I do expect it to last more than 18 months.

I have had several stoves over my fifty-five years of marriage. The Samsung is the very best. It's a flat surface top that cleans very easy. The self clean oven works very well. It has a choice of regular oven or convection. I really like the convection oven. It cooks very well and evenly cooks every thing.

Ive read the reviews on the Samsung refrigerators and Im a little shocked that they continue to sell a known defective appliance. I was brought to this site due to problems with freezing ice under the crisper and water in it. I cant believe that this company continued to sell faulty appliances with the full knowledge that they were no good.I believe I will look further into these problems with consumer affairs. To me, this was fraud. To sell something you know full well does not work properly, is nothing more than scamming the public. I will never own another Samsung product.

Our Samsung fridge (model RF28K9380SR1AP) was not making ice for at least a month and prior to that when it did make ice, it could never keep up. We were 1 month out of warranty when I called about it. I paid $100 to have a repair company out who found that the issue was related to a manufacturer defect. The fill line to the ice maker was in too far so not allowing the fan to cool the line and make ice. I called Samsung back to notify them of what the company found and thought they should reimburse my $100, but they didnt even consider it. It was almost impossible to understand the out of country rep but it was CLEAR that he and his company did not care about me in the slightest.

We were warned by 2 people not to buy Samsung refrigerators because the ice makers were awful. We didnt listen because we needed a certain size and Samsung made them if you ordered it... Loved the refrigerator for the first few months. Then the ice maker started freezing up and we would have to use a hairdryer to defrost it. Then we noticed when you put ice in a cup it would drop water in it. So much you would have to dump it before putting anything in it. Within 2 years the ice maker was dripping water in one of the doors and would freeze in the bottom of the ice tray causing it to freeze up. We finally just pulled the tray out and turned the water off to it. Now we buy a bag of ice and keep it in the bottom freezer. Do not buy this refrigerator unless you want to deal with these kind of problems.

I purchased a Samsung RF263BEAESR refrigerator 3 years ago because I thought Id get quality and good service. While the ice maker froze and the service person fixed it by using a steam gun it happened again. Easy fix though, since I have a hair dryer. Last week the handle came off the freezer drawer. I had purchased a store warranty that is still in effect; however when I called for service the representative said handles are not included in the warranty. I called the Authorized Service Company who sent a repairman out charging us $75+tax. He said that this model has no way to replace the handle and the only solution is to replace the whole freezer drawer at a cost of $465 and another service charge which means a total cost of $625. The repairman said older models had an access at the top of the drawer which would allow such a repair, but the new models do not have this handy option. To me this is a design flaw that requires the customer excess cost.

I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, paying just under $1000. After the very first load, it did not clean the dishes. The old dishwasher I had, prior to purchasing the Samsung, performed better! Attempts to get Samsung to replace the dishwasher failed. I have to wash the dishes by hand completely, 100%, before placing in the dishwasher. It gets NOTHING off! Why even have a dishwasher? Im upset because this company should stand behind their product, especially one that is in that price point. Shame on Samsung. Will be replacing this one, and it absolutely bothers me that I made such a costly mistake with a company I thought was reputable.

Have owned the side by side for 2 yrs and the interior is broken in very many locations. The interior drawers are plastic snap-togethers with plastic caster wheels that break off. The plastic covers on certain sections of the interior are cracked. Would not recommend this unit to my worst enemy. Even though this unit lists for $2400 it is cheap cheap cheap.

The first thing on my list was that our new stainless fridge be ultra quiet. We got the RF30HBED French door with 2 drawers. Very nice, just what I wanted. Its the loudest weve ever had in 46 years of marriage. Should have stuck with my Kenmores.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

I bought my Samsung Microwave on Christmas Eve when my other one stopped in the middle of food prep for the big day, so living in a rural area I went to the only appliance shop in town and picked up this beauty, probably paid more than I normally would have but have no regrets and would buy another Samsung microwave in a heartbeat!!

I LIVE in Costa Rica, & bought my first Samsung product 15 years ago---a side-by-side refrigerator came with a 3-year warranty. In slightly less than 3 years, the electronic display on the door went nuts. I had crews taking my fridge apart every week. After replacing the panel/circuit board/wiring harnesses/entire door, they gave up & gave me a new one which lasted 7 years. When my fridge died, so did my washer & I bought another Samsung side-by-side which came with a free washer. I LOVE BOTH MACHINES, which perform perfectly & am shocked to see such complaints about the company & its products.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

I highly recommended NOT purchasing Samsung refrigerator. We purchased an over $2000 appliance in 2014. Just like everyone else, our icemaker constantly freezes up. Of course this is after the warranty period. It also drains water all down the back of the machine under the drawers. We have to defrost it constantly. Last week the fridge portion stopped cooling. This week it is the freezer. From everything I have read from others, Samsung will not fix the problem. Also they say that there are no known issues. I tell EVERYONE I know, NEVER BUY A Samsung. I dont think i will buy anything from this company again, period. Including a new cell phone.

Samsung 33 refrigerator RF23HMEDBSG/AA = junk. Purchased entire package of Samsung black stainless appliances and am completed dissatisfied. Refrigerator ice maker does not work. Repair under warranty did not resolve the issue. Dishwasher does not adequately clean the dishes - may as well hand wash. The range is terrible - convection does not appear to work; cooking is an adventure as food only seems to brown. Forget about making a frozen pizza and thinking it will be edible. And lastly the microwave seems possessed - it turns itself on. Will never buy another Samsung item again. Complete crap!

Purchased my gas range 3 years ago. Paint on bottom of oven has blistered and starting to rust and also spider like cracks. Contacted Samsung and wont do anything saying its physical damage. Yeah like l did it. Haha. Dont purchase these expensive products. They are garbage and dont stand behind defective products. No wonder our landfills are full. Its due to companies like this who make products that dont last. I remember having appliances for over 25 years and only got rid of them because the color went out. And they didnt get dumped because they still worked and were passed onto the needy.

I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowes. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet. Sometimes I get so fed up that I just use the oven or stove to heat up my food. I called Samsung service center today and the rep was very polite, took my model number and zip code and provided me the telephone number of the nearest service technician. I called the number and it was not in service. I called Samsung back and this time I reached a rep who was really nice but we struggled to understand each other because of our accents. I explained to him about my earlier call and that the telephone number wasnt in service. He checked and confirmed that was the only service tech listed in my area. I asked whats the alternative. I was advised that since my microwave was out of warranty that I would need to find my own repairer. I asked what is the lifespan of this model because Ive had it 3 yrs and its been malfunction most of the time. My last microwave came with the home in 2001 and still worked fine over 10 yrs later. This is unacceptable.

Don’t buy this brand. The ice maker will freeze up and stop making ice. The refrigerator will not hold temperature at a safe level. It’s a nice looking refrigerator but its defective. It’s better known as Samsuck.

They sold units knowing they were a design problem and continue to sell them also they freeze up in air chamber and don’t cool and water leaks under meat drawer and molds ice maker froze when first bought and had to turn up temp to 5 degrees or water line would freeze. Yep a real piece of junk. #samsuck

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

We replaced all of our kitchen appliances two years ago with this line of Samsung appliances. The refrigerator is currently a model involved in a class action lawsuit as water pools in the crisper drawers and produce spoils. I can deal with taking drawers out and dumping them, but at the beginning of this month my husband was in our nursery when he heard a loud pop in the kitchen. Upon inspection, he noticed that our glass top (Range NE595ROABSR) had cracked completely from front to back. Furthermore, fragments of the glass continued to split from the bottom up (not from the top down as one would suspect had it been an object of force hitting the top).He called Samsung and they sent a diagnostic tech out a week later (bear in mind that we have three children under the age of four and nothing safe to cook on) for the cost of $80. My husband explained to the technician that he had set an empty two quart pot on the stove before hearing the baby cry. The stove was not on and HAD NOT BEEN ON FOR TWO DAYS at that point. The technician took pictures, says he sees this all the time, agreed that there was absolutely no physical damage on our end, he said he could tell where the glass had a defect, but warned us that Samsung likes to deny claims. We paid the $80 to this third company for him to take some pictures and leave.He left and two days later we were indeed denied. We began the arduous process of calling and talking to every imbecile that works for this pathetic excuse of a company. We were initially told that their technical support team approved us for a replacement once the diagnostic tech called them and sent in pictures explaining that this was a Samsung defect. After a few days of no one coming to replace the range top, we called back and were informed that the glass top isnt covered in the five year GLASSTOP WARRANTY (seriously, this company is ludicrous).After spending two more days and endless hours on the phone (mind you with a four month old, and two preschoolers screaming and crying in the background), we were informed that it doesnt matter what the diagnostic technician says, their product review department is comprised of engineers that are specially trained to detect physical damage IN CELL PHONE PICTURES and they determined that since my husband had an EMPTY pot sitting in the stove at the time the glass cracked we had physically damaged the item and they would not replace the range top, but we could for an additional ~$250 plus another $50 in labor to the company we already paid $80 to diagnose the problem.Perhaps its just me, but I was under the impression that stoves were meant to hold pots. Granted this one had been left alone in a kitchen because of a colicky baby, so perhaps it grew legs and jumped up and down until breaking our range and causing the physical damage. None the less, we are out of pocket the $800+ it cost two years ago, and additional $80 for a diagnostic tech that Samsung refuses to believe over some gods behind a computer screen that do not receive or accept calls from customers, and I still have NOTHING safe to cook on for my sons. We refuse to replace the glass top because there is no guaranty this wont happen again. Thanks Samsung for costing a struggling family to struggle even more. We doubt that youll care, but youve lost us as customers for life.

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and Im on my own now. Im very angry at this company that rips people off like this.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

I purchased a suite of Samsung appliances. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. They said they would send repair to replace the damaged door within the week. That was five weeks ago, about ten phone calls and many hours of being on hold. They say someone will call me back with resolution details. No one ever does. These items were purchased at Home Depot, who also will not do anything.

My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.

I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final. When I asked why, their only answer was that the refund was not final. They NEVER said that I would NOT get the refund without the unit, because at the very end they would ask me to provide picture documentation. They told me I had to dispose of the unit myself, which I had Sears haul it away. Now Samsung is saying GOTCHA! even though we withheld the refund requirements, we still rescind the offer.

I just purchased all new Samsung kitchen appliances. The dishwasher was broken. It ran, but would not turn off even when I opened the door. I had to turn off circuit breaker. Called Lowes, and they replaced with a new one. They were great about it as I said I did not intend on having to pay my contractor a second time to install it, they completed the installation. Now it runs, but does not dry dishes. I purchased the rinse agent as I was advised, used it, still does not dry dishes. Today I used the sanitize option which was suggested in manual to get dishes dry...still not dry. I also have a very bad smell coming from dishwasher when there are no dirty dishes in it. It smells like garbage. So today I called Lowes and spoke to my salesman. I am NOT going to re-purchase a Samsung. He is going to have his department manager call me tomorrow. Again, I dont want to pay installation, but either way I am so disappointed. So far I am happy with refrigerator, stove, and microwave, but have only had them two weeks.

Bought the Samsung dishwasher Oct. 2011. Major prob. with some clips breaking off and getting stuck, 2 repair visits. Then stop working again. Next repair person said needs new motor and easier to replace whole dishwasher. Of course, out of warranty time, period. Refuse to purchase anything from Samsung again. At same time, I purchased the fridge and range and now fridge is having issues.

Bought a Samsung refrigerator after a year my item start get hot inside the refrigerator and then it stop making ice. Every 3 months I have to defrost the icemaker. Its a terrible brand for appliances. The other terrible thing, its stop working after the warranty was over. Call Samsung and they told me that my warranty was over. I HAD TO PAY FOR ANY REPAIRS.

In the past two weeks my Samsung refrigerator has been producing ice underneath the freezer part and I have to defrost a refrigerator from the like the 1950s. My Samsung dishwasher went out and I had to replace it And my top loading Samsung washing machine went out. This is all taking place in the past two weeks and these appliances are less than three years old. To make matters worse my 55 inch plasma Samsung TV went out last night. Samsung needs to make appliances that will last you longer than three years. This is an absolute shame that you can sell your appliances to people and within three years they break down. Samsung needs to stand behind their products and make better products. I will NEVER recommend a Samsung again or buy another one of their products.

The oven door is so easier to open than the KitchenAid that was in the house when I downsized shortly following my husbands passing in October 2019.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

Nine month old Samsung range slide in gas has been running perfectly. I attempted to use the self-cleaning mode for the very first time, it caused an overheating of the circuit and cause the whole stove just shut down. Had service man come out and repair as its still under warranty. Repairman was more than friendly, helpful, was advised probably not best to use self-cleaning as most likely this will occur again! Needless to say Im very disappointed. I had a 15-year-old Frigidaire electric stove self cleaner that I had used numerous times and this never happened! As I said the stove part is great, oven wonderful but it back to the dark ages. I have to hand clean my oven. Samsung get it together!

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

I am a contractor who has installed over 100 dishwashers. This is the worst installation design I have ever seen. The hot water & drain connections are at the left rear corner of the D/W. The hot water supply line requires a 90 degree fitting (which is NOT supplied). The water supply connection is 3 above the floor & 4 from the left side. The water connection fitting on the D/W is PLASTIC. You have to buy a 90 degree fitting (brass), then remove the BRASS connector nut & replace it with the PLASTIC nut provided with D/W. When you connect the water supply line to the 90 degree fitting, it has to bend at a 90 degree angle to fit in the cabinet opening. The Drain hose is also connected at the rear left hand corner. You are warned to not overtighten the 90 degree fitting (PLASTIC) or it can cause a leak. THEN, it tells you to slide the D/W into the cabinet opening & be careful not to kink the water & drain hoses. It is such an idiotic design that the instructions actually say, Get a SECOND or THIRD person to help you if this is necessary. Once installed you have no way of seeing if the water or drain hoses are leaking, until it is too late. Three days later water was dripping from my basement ceiling, due to water connection leaking and ruining my bamboo kitchen floor. For 46 years I have installed D/Ws with the connections right in front behind the base panel. An easy connection for one man/woman and you can readily observe if you have any leaks. Samsung should stick to TVs.

I bought this dishwasher because it was recommended in the press as a good product. My experience with a Samsung dishwasher is nothing but problems. The dishwasher will not clean the dishes properly even after you rinse them down to start. I have had to replace the pump on this dishwasher twice and the service charge is around 200 dollars a visit. This is over a 28 month period. My advice to anyone wishing to buy a Samsung dishwasher should look at another product and leave this one alone.

Bought Samsung side by side refrigerator in 2009. It has been leaking a lot of water down to the bottom of the refrigerator, under the drawers, which then leaks out onto the floor at least two or three times per week. We assume it is from the filter area. We do use the manufacture recommended filters so are not sure has caused this. The center of the refrigerator between freezer and fridge area gets very hot to the touch around the indoor icemaker. Wish we never bought this. We are very Brand Loyal customers, but will never purchase anything Samsung again.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

We had our Samsung French Door refrigerator for about six months when the ice maker would not stop making ice when the bucket was full and then get jammed up with ice up at the top of the maker. After clearing the ice and resetting the maker multiple times, I called Samsung. The phone tech was very hard to understand, since he was from India (although he was always polite). He walked me through several resets and then, instead of sending a service tech as I requested, he had me turn the ice maker off for several days and then turn it back on and reset it with the intent of clearing the machine. It did not work. More jamming of ice. Today I called service again and they are sending a service tech with a new ice maker. I will update my experience after the install and a reasonable time to see if it functions correctly. However, I do not feel it was appropriate for them to postpone service when the problem had persisted for almost a month prior to my call and I am not pleased that the ice maker failed when the refrigerator is only six months old.

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

My glass top range will not simmer even on low. Everything boils. I have to shut off the stove, let it cool to simmer and then turn it on again. The top oven doesnt heat properly. I had a repairman out and he said it was normal. The top oven isnt made to bake. Are you kidding??? I also purchased a Samsung refrigerator. I like the design but the Ice Maker is crap. Samsung replaced the first one with one just like it. I have to defrost with a hair dryer once a month as it jams up with ice and stops make cubes. One big pain. Samsung doesnt seem to care they are manufacturing CRAP!!

Samsung Model RFG297HDWP/XAA. The unit is a three door bottom freezer I purchased in November of 2013 from Sears. I had the ice maker repaired once and then replaced. It is Junk and a terrible flaw in design. In addition the Fridge has shut down at least Three times for no apparent reason. I came home one evening and opened the door to find the lights working but it seemed warm. I have two thermometers installed which showed the interior temp at 60 degrees. I opened the freezer drawer and that was also not cold. I hit the Digital display and it showed the set point at 36 and after a few seconds flashed the actual reading of 60 degrees - Freezer flashed a reading of 30 degrees. I called Samsung tech support and did what they asked me to do. I unplugged it for over a minute. Plugged it back in. Nothing. I put it in power cool mode. Nothing. After around 30 minutes I heard the compressor kick in. Amazing. This has happened three times that I know of... I was gone for three months last summer. Who knows?? I had purchased the master Protection Agreement from Sears, Thank God. A service Tech came out and just so he didnt think I was crazy. I took a video of the digital displayed temperature readings. He was here for more than two hours, ordered several boards and said to call when the boards arrived. They arrived and I called and a different Service Tech came out and tried to install the boards only to tell me they were the wrong parts and he didnt think the fridge needed both boards anyway. I told him That I would rather he change out both than take a chance and that maybe Sears should communicate with the first tech on this issue of what boards need to be replaced. I am not confident that this will solve the problem. It is a Manufacturing defect and Samsung should be held liable.Updated on 10/31/2016: I just had the fridge repaired on October 19, 2016. The fridge would shut down randomly for no apparent reason. The Sears tech diagnosed and ordered two new circuit boards. Eleven days later the problem came back. This time it is tripping the circuit breaker when shutting down. The one thing that is different now is the motor or fan is constantly running for hours and hours before the shutdown and the tripped breaker. I called Samsung and they are of no help. When will they help us consumers who are stuck with lemons that have cost them over two thousand dollars.

Purchased the refrigerator less than two years ago and after about 18 months refrigerator stopped cooling. After we paid Samsung to fix the issue which was a faulty sensor, fridge froze up and stopped cooling again. Every time there was a loud noise coming from the fridge. Of course shuts off when you open the door. Had to replace sensor 2x. Now it looks like we have to have it replaced again. Loud fan noise coming from the fridge. Dont buy a Samsung Fridge ever. Bad design.

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

We bought a higher end Samsung dishwasher at Best Buy on Black Friday, 2013. It was delivered 12/9/2013. It ran once through all cycles and dishes were dirty. Ran it again and it stopped and started blinking (many complaints say the same). So, we called Best Buy right after the new year to ask for help. Their one month warranty was up and further repairs were to be covered under Samsungs warranty. Well, two service calls later, they have to order a whole new computer panel. This is insane that an out-of-the-box dishwasher is defective. Called Samsung to ask for a replacement, and they denied it and said they will wait and see what the next replacement part does and if the issue is resolved. I will NEVER buy any Samsung product again and will hire an attorney to get my $700 back. This is outrageous that I have had to miss work 2 days already and now a third time? I would avoid Samsung products at all costs. AND, local repair parts retailers do not stock Samsung parts--they have to be special ordered.

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.Now as of three days ago, I began hearing a humming/grinding noise coming from the upper rear center on the inside of the fridge. It sounded like the fan was hitting something as its spinning. It only does it when the doors are closed and you can hear it winding down when you open the door. When you close the doors, it winds up to full speed again and the loud irritating sound returns. Now, since the icemaker stopped I turned it off yet the noise is still active. While doing an inspection, I found a build up of ice in the back of the fridge.Turning to the internet for Diagnostics and DYI Repair advice, I have come across countless of sites with hundreds of complaints warning people Samsung will not recognize their horrible flaw(s) within their product. Samsung Service Centers have you open a ticket but then tell you they apparently cant fix the issue(s). Like many here, I dont have money to freely give a technician who will in turn place a Band-Aid on the problem; only for the refrigerator to disintegrate it and I succumb to the same issues month(s) later. They built the fridge and therefore they should have the ability to successfully repair it! Samsung shouldve just stuck with manufacturing electronics. I believed in their products until now. I, for one, will not be buying any of their major appliances anymore. Since they refuse to issue a recall notice on their clearly defected product I would like more information as to where and how to add my name to the lawsuit against them.

In July 2013, we bought a Samsung 3 door refrigerator with drawer for about $2,000.00. There was a manufacturers defect in one of the electrical cords attached to the drawer, which was repaired here. In January 2013, the refrigerator and freezer stopped cooling and freezing, so we called HH Gregg and were automatically connected to Samsung. Samsung did not dispatch a repairman, but instead said someone would get back to us. We waited all day as our food began to spoil, and called HH Gregg local number and asked for a store manager. He told us he would send an email to HH Greggs corporate office, and they would replace the refrigerator, which might take a week, and that another store employee, Beth, would call us back and set us up with a loaner refrigerator.When Beth did not call, we called her, and she said she had no such authority. I asked to speak to the manager again, and she connected me to Jeff, another person, who informed me that the store does not issue loaners and that there would not be a replacement refrigerator from HH Gregg. We called Samsung several times also, and they continued to say that someone would get back to us in 24 to 48 hours. At this point, we regret dealing with HH Gregg, and we regret buying a Samsung. I definitely do not recommend HH Gregg for any reason, and think people should avoid them entirely.As to Samsung, I am stuck with a lemon and will have to deal with their impossibly frustrating and slow customer service for the remainder of the time the refrigerator is under warranty. I have read several horror stories about Samsung, including 7 repairs in 4 years, at **. In summation, HH Gregg sells shoddy merchandise. No refrigerator should break twice in the first 7 months of ownership. Furthermore, HH Gregg does not stand behind its merchandise. Even thought we did not buy an extended warranty, they should take the refrigerator back and give us our money back, so we can buy a working refrigerator.

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. Weve already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

I had my Ice Maker broken on a fairly new refrigerator. In order to fix that I have been asked to defrost the entire unit by emptying it and leaving it unplugged for 24 hours. Imagine what happens to all the food especially the frozen items. I have a lot of meat in the freezer. Techs told me there is no other option which blows my mind.

I purchased the Samsung 30-in 5 Burners 5.8-cu ft Convection Oven Slide-In Gas Range (Stainless Steel) Model #NX58H9500WS and I absolutely love it. The burners exceeded my expectations. The stove is very large and can cook multiple things at once. The stainless steel looks beautiful in my kitchen.

Purchased new Samsung refrigerator only 3yrs. old, 1) Ice maker not working. 2) Changed water filter cartridge and water is leaking inside the tray. Called their tech. support. Told me to reset inside button for icemaker, No luck. Tried 5 times and check the temp. inside area, all good but still not making ice. 3) Several times inserted new water filter cartridge, still water is leaking. Called Tech. Told me I need to replace defrost sensor, icemaker heat probe for drain, total: cost $320 to fix. DO NOT BUY THIS MODEL: RFG297HDRS/XAA. I will never buy Samsung product, GE is excellent experience I had. Lasted for 17 yrs. no problem and was working condition. Now this Samsung is not good, spend $1800+tax from LOWES.

A little over 2 years ago I purchased a Samsung dishwasher. It has been the worst dishwasher I have ever experienced and never would I ever buy any other product with the Samsung name on it. It has been nothing but problems. The old one was far better. Tomorrow I intend to go elsewhere to purchase a more reliable dishwasher and send this one to the scrap heap.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

Samsung microwave stopped working exactly 2 years and 1 month from purchase. Above stove higher end model. Called Samsung, told me warranty was over by 1 month. So sorry.. I found out that my state has a 4-year warranty law. Samsung finally sent someone to replace door...Worked great until 5 months later when heating food and then this rattling metal noise started and now no longer can use this microwave anymore...Will not EVER purchase another Samsung microwave again.... Beautiful model but not worth the dollars we spent for it in the fall of 2017...Not even 3 years old...

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldnt work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I cant believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Dont spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60s that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

I am having the same problem as Kimberly from California reviewed back in September on the water filter replacement cartridge DA29-00003G for the SAMSUNG French Door Refrigerator. No matter how hard I try to twist the filter, it will not seat into the receptacle even though it is the correct filter listed in my owners manual. The previous filter is an off brand made by HDX as a replacement for Samsung and it worked fine. The only difference between the two is the locking mechanism on the neck as Kimberly illustrated in her pics and I have attached my own pic as well. I have used SAMSUNG replacement filters before and this is the first time experiencing this problem. This engineering problem needs to be remedied immediately before someone ends up breaking their refrigerator and paying hundreds of dollars in replacement parts or even having to buy a new refrigerator! In the meantime I will return my filter to the store and spend my money on the other brands filter. This is a very poor oversight on SAMSUNGs part!

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

Bought this fridge in Feb 2015, I think it was just under a year and noticed a noise in the fridge like a grinding rattling, at the same time the ice machine stopped giving ice. A month later I started noticing the door fridge temp looked normal but the inside was much warmer and we kept blaming our grocery store for the spoiled milk we were going through. I then noticed the rear wall had ice building up through the holes, I decided to unplug it to defrost overnight and load everything into coolers. The noise went away and when I finally got the icebox to pull out I found the interior to be iced right solid. I chipped away the ice and again left it to defrost completely. This lasted for about 3 months and it all started again. I started doing research and to my shock realized these fridges were lemons and the company didnt stand behind their product and in fact in the U.S. there was a Class Action Suit. Last week I finally called Samsung Electronics Canada and told them of the issues and of the Service Bulletin ASC20170602002 for the icebox. They told me I was out of warranty and would cover only the parts, I flat out refused and insisted labor be included. I do feel confident even if this repair was covered by them that the repair would only come back as these fridges look nice on the outside but are of poor design. I have made a complaint to BBB as well as I will be pursuing all other avenues to make these issues public, I cant believe this company hasnt been exposed yet with how they treat their customers.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

I purchased a Black Samsung bottom freezer RB215ACBP and last year noticed the loud noise and the water in the veggie drawers as well. I also noticed the freezing under the drawers if it’s not frozen, it’s a ton of water. I called last year and customer service SUCKS!!! They were no help and told me to have someone come out and told me the motor was still under warranty. BUT if it’s not the motor, I would have to pay for the service call. Are you kidding me!? I was very displeased and to see all the complaints, I am very dissatisfied. And you would think Samsung would do something about this knowing there are so many complaints. I am not happy at all about this and if there is a class action suit, I am willing to get on the bandwagon because this is a 3-year-old fridge, and now this year (summer) seems to do it the most. And the noise is back, very loud like the motor is going bad, and the leaking water is back as well. And I should NOT have to defrost my 3-year fridge. Umm, don’t think so. I paid good money for this appliance and it’s doing these things. Umm, not good... Thank goodness for sites like these. Thank you.

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

My family recently purchased a Samsung, french door refrigerator. We even purchased a 5-year warranty with this appliance and a lot of good that did us. After owning it 6 months, the ice machine kept thawing out and refreezing, never working properly. Then after a big whopping 1 year, the SAMSUNG FRIDGE COMPLETELY QUIT!!! We lost everything inside the fridge and went without a fridge for over a week and a half. And do you think SAMSUNG honored the warranty... Nope!!! Do you think they honored the full replacement... Nope!!! We still have a little loaner fridge because nobody can seem to help us. So I wouldnt recommend a Samsung fridge to anyone. Not only is it $expensive$, but it never worked properly and obviously the warranty is worth nothing.