I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

Just before a year of having the Samsung Glass top stove NE595R0ABSR/AA, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. When I purchased my home, I purchased almost all Samsung appliances... After this, I will never buy anything made by Samsung... not even a phone nor TV. Clearly the service rep that came out and agreed that this issue is a defect. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they stated the stove was not under warranty and they would not cover it. To make things worse, I have extended warranty through Asurion (Home Depot warranty) and they stated its something that should be covered by the manufacturer. So, I have a $700 stove where no one want to own up to being the responsible party for coverage.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

Bought a Samsung RC 23 French door refrigerator about 2 years ago. I attempted to replace the water filter which I have done several time. The new filter was about 1/4 larger than the old filter and had the same part number, DA29. Contacted Samsung. They said the filter manufacturer changed the filter and that I would have to replace the filter housing at my expense as the unit was out of warranty. Neither the dealer or the service center had seen any notification of this. Samsung says since the unit is out of warranty its my problem. So now I have a $250 repair bill on a unit that Samsung knowing put out with defective/obsolete parts. Will not buy Samsung in the future.

I bought a gas range model NX58M94205 17 months ago, first the knobs are very sensitive and and on new years eve I barely touched the knob with my body and it turn on and my bread holder got on fire. Now I got a code symbol C-F0 and the oven only goes to 175 degrees and the code comebacks again. I follow the book instructions but nothing works. I can not believe that Samsung is selling appliances that last less than 2 years.

I saved for over a year to be able to purchase what I thought was a top of the line refrigerator. When Lowes had this 4 door refrigerator on sale, I jumped at the chance to purchase. The first day the refrigerator was plugged in, the digital board on the ice maker would not work. My son finally got it to work after we unplugged the unit and plugged it back in. About a month later, the same thing happened. I called technical support and they helped me to get the unit going again. Tonight when I got home from work, the ice machine would not work. I call support again and spoke to a gentleman that could not be understood. When I figured out that he could not help, I asked to speak to someone else. I got to speak to the woman from hell. Even though I told her that my refrigerator was new and that I had taken the extended service agreement, she informed me that I would have to pay someone to repair my refrigerator because I needed to be educated on how to use it. Well, I do know that I should not have to unplug my new refrigerator 3 times in 3 months to keep the digital panel from freezing up. Lowes told me not to call the technical support number again but to call them directly because I could not count on Samsung to help me with my problem. I wish I had read the negative reviews before spending over $2000 on a unit that does not work.

As everyone on this site has the same problems with Samsung refrigerator. I bought it January 2016 and less than 3 months had to have the computer board replaced. It did not make a difference. The whole bottom of the refrigerator freezes and has to be defrosted if you want to open it and it will stop making ice. There is a light that comes on to tell me to change the water filter, but it does not have one. For the last month it puts water under the draws and freezes. It is out of warranty now. It still is not paid for. After reading all the reviews I realize I need a new refrigerator, while still having to pay off this one. The store HH Gregg is no longer in business. The microwave does not work properly, just plain junk. I do not know why this company is allowed to sell products in the U.S. They are just stealing our money and getting away with it. How could they not be compelled to have a recall on these refrigerators. Keep me informed of any action with this company, please.

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryers motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52 LCD tv was also gone in few years:( Hate Samsung:(

I completely outfitted my kitchen with new, stainless (I thought!) top of the line Samsung appliances. The convection microwave oven board stopped working day one. I returned to store for completely new replacement. Within a week - the same issue. Board replaced four times. Last time just after one year. Problem continued during that time, but I couldnt miss work for repairman to come. Repair tech had said board problem caused from heat of stove. This is an above stove unit meeting all necessary height specs. As a courtesy Samsung offered $430 if I cut the cord and removed serial plate (13 months after purchase of a $700 product with $150 installation!!). I cant replace it for that amount. I also have gas convection range ($1500), the broiler doesnt work. The flames on one burner are HUGE (they licked around pan and caught dinner on fire!) And oven got so hot it MELTED the knobs - apparently they are not metal as they appear but a metal look skin that melts with heat and is also chipping off. Replacement of knobs = $150 only to have it happen again... Additionally my french door Refrigerator ($2800) with two drawers makes a super loud squealing noise. After discussing with a friend, found out she had the same problem with her Samsung appliances. DO NOT BUY!!! NO CUSTOMER SUPPORT or concern for satisfaction. My products are only 16 months old.

The refrigerator was purchased by the previous homeowners less than five years ago. They had it serviced 3 times prior to us buying the home in July 2019. My husband and I have had 3 service calls just since July 1st 2019 each problem different from the last.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

I bought both appliance about 1 a day half year ago from Home Depot. I found the dishwasher tends to clean dishes well. Started last week, the refrigerator (rf263beaesr) started to have problem - the refrigerator was too cold. I unplugged it and waited for half day, and plugged it back. I found water was leaking from the water filter area. I found the water reservoir was broken. The refrigerator still way too cold, everything was frozen in refrigerator. My impression is that Samsung makes good-looking products, but the quality is really not up to the par. Ill not buy Samsung products for a long time.

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesnt actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but Ive had to keep it unplugged (due to the error beeping) since September. Ill try a replacement board that Ill install, but Im very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

This thing has leaked water for 2 years. Now there is ice coming through all of the air vents. The digital temperature control doesnt work. I called a repairman this morning and gave him the make and model. He calmly advised me to take it outside and throw it into the street. He said if I had a gun, I should shoot it. He couldnt in good conscience take my money in a vain attempt to repair what he called the biggest piece of crap refrigerator ever manufactured. I took his advice and bought a Frigidaire.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

Samsung refrigerators one of the worst pc of equipment one can buy and the after sales and service is just a way to fleece--- given a service number **. Its been a month after the guy took some parts out, no call nothing. This is after the fridge has been repaired 4 times in 4 years, the 1st repair within a few months.... they actually expect you to chase them. Welcome to Samsung world.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

I purchased a Samsung refrigerator (Model # RF4287HARS, French Door, with the Flex Zone drawer) early Sept 2013. This refrigerator costs me over $2000. After about 2 months, the refrigerator section wouldnt get cold anymore. The digital display read 34 degrees, but I knew it wasnt. After reading up on trouble shooting tips, I unplugged the fridge, waited a few minutes, plugged it back in, then it read 58 degrees. I called for service (a 4 hour window, of course). The technician said it was faulty temperature sensors. He didnt have the parts and said he would have to call it in. It may be up to 3 to 4 weeks to get the parts. I thought this was ridiculous (and it was just the beginning). I called Samsung headquarters, asked them if they would kindly replace my refrigerator with a new one, since its only about 2 months old. They said its NOT THEIR POLICY. They said if its fixable, they will get a service technician to fix it. I FLIPPED!!! I told them, I do not have the luxury to wait 3 to 4 weeks for parts to come in...... I DONT HAVE A PROPERLY WORKING REFRIGERATOR!!! Their answer..... its NOT OUR POLICY. So I ask that they transfer me to upper management. I spoke to their Executive Customer Service Relations, told them my situation and my request. Their response was, ITS NOT OUR POLICY. These are the most useless customer service department heads Ive dealt with. So I bit the bullet, waited about 2 weeks, parts came in, called for service technician again. They replaced the temperature sensors. Im thinking, Whew, Im glad thats over with. About 2 weeks later, I notice the fridge is not getting cold again. Temperature is reading 48 to 52 degrees. Called for service again, they are going to replace ice maker and heating element. I asked the service repair man, What is the root of this problem? He says he doesnt know, just that the fault indicator is telling him to replace these parts. This is where Im at right now, dont even know if this second service will solve the problem. Im infuriated at Samsung. How dare they put out a product on the market without conducting extensive tests. Do they realize what a burden they are putting on their customers? Im never buying Samsung again, EVER!!! If you work for Samsung (refrigerator designer or customer service), shame on you for all the trouble you put me through. Shame on your POLICY. If you make a faulty product and you know about it, OWN UP TO IT! The customer is always right! MAKE IT RIGHT FOR YOUR CUSTOMERS! Or pretty soon, you will have no more customers.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

I bought a SAMSUNG Stainless Steel, French Doors, Bottom pull out freezer almost 2 yrs. ago. I wanted this Refrigerator for a long time so being a mother of 6 and wife, I felt it was what I needed. I first noticed I was getting water in the Vegetable Tray. All my Vegetables were floating, so I dumped the water out and threw away my vegetables, 2 days later same thing. I called told the company I bought it from. They said they would send someone out to fix it. The Repair guy comes takes a cap off and say they are having problems with all of these Refrigerators. Anyway, to make a long story short it didnt work. I started getting water in both trays, wasnt able to use either tray. I call our local Sears to get someone else to work on the refrigerator and guess what I was told we work on every kind of refrigerator itself for SAMSUNG. So now my refrigerator is out for repairs with the company I bought it from and thats been about a month now. Model# RF217ACRS

I bought this dishwasher new. Within the first 2 years the control panel went out, cost $200. The bottom screen tore, replaced at 85. My husband did all the labor or I would have paid as much again for this dishwasher as it cost originally. Now just a simple leak at the bottom of the door. The rubber gasket is old and tore, water leaking all over my floor. Simple to get out. But Samsung does not sell just the door gasket, You must Buy The Entire Door Panel. Why not? It’s holding the consumer hostage for higher priced parts replacements. Repacking a door when you just need the seal!The cost of a gasket $20 maybe, but the entire door is what they want to sell me at $250. just to get a new bottom door seal. Highway robbery. I will never buy your product again. Totally ridiculous! This dishwasher still looks great but it is being trashed. Can’t use it, leaks water all over the floor without the gasket. I won’t waste any more fixing this product. Buying a new Whirlpool! Never buy Samsung Dishwashers!

Brought Samsung French door fridge with freezer at bottom in 2015. In 2019 the icemaker doesnt work, the inside fridge area icing up. The freezer draw broken, the door wont close properly, the little compartments inside the doors all broke off. 1260$ to fix. Worst experience ever.

We have had this refrigerator for almost 4 years and after 2 nothing but problems with the ice maker. Have had a local repair person out twice. They said that this a problems with this brand. Wish I had realized that before I bought it.

We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you cant use any of the elements when you are using the griddle.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!

My previous fridge was also a Samsung and it worked without any issues for the past 12 years. It is like plug and forget appliance and it came with all the features as described in the website. It is energy efficient and sleek in design.

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, Samsung! Oh God, how old? Three years, well, thats about the life of that. Its done.The sensor did not fix the problem, so instead of wasting more time and money gambling on either the heater or the cpu board, I am replacing this piece of junk. Every online board says the same thing, that this is an inferior product. I spent over $1,000 on this thing and it lasted me 3 lousy years. Now, I have to spend another $1,000 on a new refrigerator. Do you think I will ever recommend any Samsung products or purchase another one again in my lifetime? I will tell everyone I know to not buy Samsung. Every piece we looked at was plastic and low cost.

My gas range was purchased at a local hardware store and installed just 4 months ago. No extended warranty purchased so I had to deal directly with Samsung. It has been 3 weeks since the gas company shut off my gas & determined the range was leaking 10 times the allowable limit of carbon monoxide. After 3 weeks of deliberations, Samsung is reimbursing me for the purchase price of the range rather than replacing it. The range was purchased during an exceptional sale, therefore I’m unable to replace for the same price. Not to mention, gas hookup for the new stove as well as cost of technicians, all of this under their 1 year warranty. Poor customer service.

We bought an elec. Samsung stove top and oven combo because home was wired for elec. We had a Whirlpool before and it was great. This $2000.00 Samsung is pure junk. Burners are way too hot and cycle on and off all the time. The surface is also very hard to clean. We like nothing about this thing. Please dont buy. It is the absolutely awful. It looks good but, that the only good thing we have to say about it. Just would like one that works like a stove top should and be somewhat easy to clean with a constant temp. Samsung 30-in Smooth Surface 5-Element 5.8-cu ft Self-Cleaning with Stream Slide-in Convection Electric Range [Stainless Steel] Price was $1,799.00. Impossible to make candy or anything that needs constant temp.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

Our Samsung refrigerator leaked from year 2 on. Had a Samsung recommended repairman come out 3 times and cost us $600 and still wasn’t fixed. Wouldn’t recommend a Samsung refrigerator. Will not replace the current refrigerator with a Samsung. Will get either a Whirlpool or KitchenAid.

I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. Im pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.

We purchased a beautiful French door with a cooler drawer fridge in Jan of 2019 from Best Buy. I absolutely loved it. Feb. 19, 2019 (1 month later) we woke up to our kitchen, dining room, living room and entryway flooded. We had Best Buy come out (Geek Squad) to evaluate it and were told it was a defective part behind the removable filter. We had to have our entire kitchen, built in dining room and living room built ins removed. The walls were all removed 2 feet up from the floor and all tile removed. Our insurance co. paid $170,00 to replace and house us. We were displace for 10 months. Samsung now is fighting with our insurance company and refuses to take responsibility. This company is awful.

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

I purchased a Samsung side by side with ice maker less than two years ago. It went out on Oct 28. We have had a technician out twice. The second time he ordered parts which have been here for over a week. It is now Nov 20 and now they tell me they can’t have anyone come out until Dec 9. I have called numerous times to see if they could send someone out before Dec 9. The last time the technician was here over two weeks ago, he told us not to put much food in the fridge because it will just refreeze and go out. It is such a hassle and expense to go to the store every couple of days. We have lost hundreds of dollars of food that has not been replaced.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. Im an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.When I tried the dispenser, it no longer tried to dispense any ice cubed or crushed. I called Samsung to complain. I was given a phone number to call. The person there listened to the trouble I was having and said the parts replaced would not have fixed my problem. He said he would send out parts and arrange for a different repair company to install. When the new repair person arrived, he listened to my problem and said the parts sent would not fix the trouble. He checked out a few things. When he put the parts back together, the water dispenser no longer worked. He said he would need to call Samsung for parts and left. After two weeks, I called to find out the status. I was told that Samsung would not authorize any farther repair but nobody bothered to call me.I called Samsung again and was told they were sorry about the misunderstanding and issued a new work order number. A few days later, I received an email stating the work order number was cancelled. Another call, another order number and again another cancel email. Again, I called, got a new number and again a few days later, a cancel e-mail. I called again, this time, I was asked to hold. Before the operator put me on hold, I heard him say to someone else, Its that (my name) again. What do you want to do? Then he hit the hold button. When he came back on line, he said Samsung was no longer going to attempt any repair. When I stated that I was out $433 and my unit was worse than when their repair people started working on it, he stated, Sorry but youre on your own. This story has been abbreviated for space allowed.This exchange went on for almost three months and involved many, many phone calls and e-mails. It involved nine different service order numbers, most of which were cancelled within days of being issued. Do not buy any Samsung product. They will not stand behind it with quality service and will just try to drag out the problem until you go away.

I purchased a new Samsung refrigerator for my wife for her birthday. Without pulling out the paperwork I think it was in November of 2008. Purchased at Lowes. Had a repairman come out to fix it twice within the first year. It was icing up and sounded like a food processor inside due to ice build up around the fan. The coils were solid ice and the drain was frozen. There was water underneath the platter drawer and so much it would leak out and across the floor. Well seven years later Im still going through the same things. As I write this at 1:48 in the morning I cant sleep due to the noise the fan is making due to ice buildup. This is ** for what I paid. Ive found out about a class action lawsuit against Samsung but cant find any info on how to join. I cant afford a new fridge right now so Im stuck until the lawsuit is settled I guess.

Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause.

Paid over $5K for the Samsung RF34H9960S4/AA refrigerator, which is supposed to have come with Samsung Elite Service where a technician comes to your house and explains all the features in person and make sure everything was installed and working correctly. After two months of trying to get in touch with someone at Samsung who could set this up for me, I was told that the service is not offered in my area, based on my zip code. I asked if it was available in the zip code where I purchased the product and was again told it is not. I asked if it was available anywhere in the U.S. and was told that the only technician they had listed was in California. I accused them of selling a product and advertising a service that customers like me have paid top dollar for, knowing that it is not offered in most areas of the U.S. They did not offer me any resolution.

I purchased this refrigerator from Home Depot on September 3 2017. It quit working on August 20, 2018. It still has the Samsung factory warranty. They sent a repair person to fix it on September 11, 2018. They had the wrong parts and could not get the right parts. Samsung agreed to replace the refrigerator on September 12, 2018. It is now October 5, 2018 and I still have no refrigerator. Samsung has the absolute worst customer service on the planet. I truly dont know how they stay in business. I asked for a refund so I can buy an American made refrigerator. Still no answer. Home Depot has done everything they can and are no further in the negotiation process with them than I am. Please do not buy any Samsung products of any kind.

We purchased the 2 door refrigerator with the freezer at the bottom. About a year and a half we noticed it started leaking big puddles on my wood floor. We went back where we bought it and they told us that we were out of warranty. I ask them what could be causing this problem and they said we probably did not have it level. We checked, it was. We kept going back and did not get any results so I would tell everyone dont buy the Samsung 3 door refrigerator with the freezer at the bottom. Ice keeps building up on the bottom drawer.

I purchased the French double door refrigerator in October 2016. In April 2017, it started making a noise. We called Samsung and we were told it wasnt properly leveled (Lowes delivered and set up). They called back and said it would be 3 weeks before someone could look at it and they would refund our cost. Fast forward until today, still waiting on money, no calls returned as promised, on hold for 30 minutes at a time, multiple apologies, and they are only pay the cast of the refrigerator, taxes and fees are my problem. The worst company I have ever dealt with, incompetent employees that read off cards and overbearing. Only quick response came after I reported them to the Better Business Bureau in their home state of NJ. Dont buy anything with the Samsung name!

We paid almost $700.00 for this dw80f600uts dishwasher, first trouble within 6 months of installation. We contacted Samsung. We basically got the run-around until the dishwasher was out of warranty. They told us they would send a technician but we were never contacted back. We have an extremely busy schedule and I cannot afford to take a day off work so someone can look at my dishwasher. This dishwasher was one of the more expensive dishwashers when we purchased it. We were told it was extremely high quality, better than BOSCH which was in the same price range. We had a Bosch at our old home. It lasted 6 years (may still be running today?) without a problem.

Like so many others, our Samsung dishwasher has problems with the upper shelf bracket. Instead of replacing with Samsungs part, I used plastic 8 inch cable ties and they work perfectly. Have not had problems with that since (9 months), but am getting error message oE which means a problem with draining. Repairman is ordering part to fix but I dont expect it to last. We will replace ASAP with a different brand. Just hate to spend the money only because Samsung is terrible in appliances.

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

Samsung refrigerator 25.6 cu. ft 3door - I have bought this refrigerator 8/13/2013 for $1,624.49 and it was the worst buy I have ever done in my life. One would hope that you spend that much money and a name brand you should get quality. It has been 5yrs in that time I have had noise problems, panel is very difficult to change temp in unit also cant reset the filter warning, ice making unit freezes over, flip shelf is very flimsy and weak, back unit in refrigerator is freezing and not keeping temp. Now I have to try to fix this myself not fun not having a refrigerator!!!

I have had nothing but problems with the ice maker since I bought the refrigerator in 2014. Its less than three years old and have had it serviced four times and it still is not working. Samsung is not doing anything about it. In fact they made me pay 150.00 for labor to have it fixed and its still not working. No ice.

Purchased a Samsung French door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched the web for this problem and apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether. Called Samsung again and they refused service. This is a very poorly engineered and very expensive product to have customer service denied. Model RF23HCEDBWW.

I purchased a Samsung dishwasher in 9/2012 model # DMT400RHW/XAA from Sears. From day 1 the dishwasher would not wash my dishes very good. It would leave spots on glasses, utensils, & a white substance on plates, bowls, etc. I contacted Sears after the tub in the dishwasher was holding water & the dishwasher would shut off with the delicate blue light flashing. Sears advised me to contact Samsung Repair. This is when the dissatisfied consumer turned into Angry Consumer. I contacted Samsung Repair & they told me that I was assigned to a repair company to come out & fix the dishwasher (under warranty) at No Charge, but when I contacted repair appliance company, she advised me that I would have to pay for it to be repair. Then I contacted Samsung repair & told them what the repair company said so she then assigned me to another repair appliance company, but they wanted me to pay for the mileage for them to come out & fix the dishwasher. Again, I had to contact Samsung Repair about the mileage problem. After several calls to Samsung Repair, she put me on hold & came back & said her manager said they would pay for the mileage. The repair appliance coming assigned would never answer my phone calls or messages I left more than 4 times. They would call me at inconvenient times when I was driving & could not pick up the phone, but I would pull over & call back & the repair company again would not pickup my calls or return my messages I had left & the next day Samsung Repair department closed the repair order, without contacting me to let me know they were going to close out the repair order or to find out why from me that I could not get in touch with the repair company. I called the Executive Customer Relations department spoke to Keya & she advised me that the dishwasher would be repaired at No Charge. I sent several Emails to corporate office & Samsung repair several times & several days ago & I have not received any correspondence from Samsung either by Email or Phone Call. Please help me in getting my money back from Samsung. I have never owned a Samsung dishwasher before or do not ever want to own a Samsung dishwasher again. This is the First & Last time I will purchase a Samsung appliance, electronic, or Any other product ever again from Samsung. I have never ever had a problem with any dishwasher I have purchased before, Only This Samsung Dishwasher. Please, Please, Please Help Me!!! I dont have the money for an Attorney.

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a weeks time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.

The fridge I have is over 20 years old and it is time to get a new one. I have looked at a lot of frigs and this one sames to be the one I like the most I also like the whipool too, I need one with an Ice maker. The color must be white.

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

Samsung microwave 9207 looks nice but is actually crap. Had a repairman out twice to fix it. Now its no good. They said constantly shorting out.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

Within one year of purchasing the dishwasher, it failed. It failed again a month after the repair. Its now failed for the third time within 8 months of the second repair. Of course, now its out of its one year warranty. So, the same issue that has obviously never been properly repaired will cost me a minimum of $200 in Samsung labor to repair again! I will not spend good money after bad and repair it again. Its not even 2 years old!!! That $$ will go a long way in purchasing a new dishwasher without the Samsung name on it.

In less than one year the microwave oven stopped working, displays an SE code, also Im disappointed with the refrigerator, it doesnt perform properly either! At this rate its only a matter of time before the range gives me problems.. Im very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

If you are considering buying Samsung Products - Save your money! We bought a Samsung Washer and Dryer in 2012 and already had to have repairs on the washer ($279 for latch on the door). The dryer is ruining our clothes because the lint trap is defective and sticks up and catches and twists the clothes until they break. Our Dishwasher that we purchased in 2014, sometimes takes 6 cycles to clean. The soap dispenser does not open or the cycle stops and all the lights start flashing. The other day the dishwasher ran for almost 6 hours while we were shopping and was making a horrible noise. I called Lowes, where we purchased and they were no help. I called Samsung and was told I needed to buy a new lint trap, and they could not help with the dryer. As for the dishwasher, I have a transaction number of ** and was told someone would call me within 24 hours to discuss what our next step was. It has been three days and no one has called. We also have a Samsung stove/oven and microwave - crossing fingers those last longer than the other appliances. Bad product and bad customer service!!!

In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

I purchased a Samsung OTR microwave in August 2015. The microwave has stopped working. The front control panel is totally dead. It doesnt even display the time. I have spoken to 4 different people from Samsung Support and a Samsung authorized repair shop representative. All of these folks have asked me if there is a problem with the electrical outlet or the breaker. I have tried to explain that the breaker is fine and the unit is getting power. We plugged in other items into the outlet to confirm.Now I am being told that I have to uninstall the microwave in order for a technician to look at it. I am 65 year old woman and I do not have the ability to uninstall this appliance nor do I have anyone that can do this for me. Samsung says it is their policy not to uninstall the appliances. REALLY? Well it is not my policy to have an appliance break in 6 months! I also purchased a Samsung oven, dishwasher and refrigerator at the same time. Cant wait for all of them to break within the next year so I can try to figure out how to uninstall all of them?? This is ridiculous. Dont buy Samsung.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

Based on the Consumer Reports review (microwave has since been dropped from their recommended list), I purchased the SMH9187ST. It worked great for 13 months then died with the dreaded SE error. I tried resetting the control module and worked for another week. I contacted Samsung and they acted like I was crazy. But thanks to kind folks in this forum, I went to repairclinic.com and purchased the replacement model item #2024600 and part #DE94-01999C for $70. I got it in a week and took all of 5 minutes to replace. I will restate the procedure: 1. Unscrew the 2 top vent screws and slide to the left. 2. Take out the top control module screw and gently remove, watching out for the tabs on the bottom. 3. There are 6 wiring connections that pull away very easily. Mark them if you need to.4. Put everything back and youre done. Working great! So far.This was way easier than I thought. Also, I contacted Consumer Reports and they provided info for filing formal complaints with various agencies. But they must be listening because Samsung is no longer in their OTR recommended list.

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

We purchased a Samsung dishwasher in March of 2014. It is now Sept 2015 and the dishwasher has broken down 6 times (7 counting the fact that it is currently not working). Weve been in contact with Samsung multiple times. Was told to fax all receipts of repairs and orig receipt of purchase. We did that only to be told there was nothing they could do. We definitely bought a lemon. We have found that PA has a lemon law and we are checking into that avenue. We feel that Samsung company should have replaced this appliance, but they kept saying it had to break down with the same issue 3 times in a certain period of time before they would replace. The issues were sometimes different. We would never purchase another Samsung dishwasher - or any Samsung product.

Largest most expensive refrigerator Samsung makes. Ice maker wont open. Has stopped making ice. Vegetable drawer cracked on right site. Temperature module, which is also the framework for the drawer is also broken. Total Junk!

I purchased my Samsung French Door refrigerator from Home Depot in 2018. In less than two years the ice maker broke requiring out of warranty service. The door bin cover snapped off. The freezer slide out wheel snapped off. And now the freezer is not freezing food. This is a $3000+ refrigerator and is total junk. Stay away from Samsung major appliances.

Buy this fridge if you do not care about hygiene and germs brewing in your fridge. Grime gets stuck in every bin and drawer with no means of cleaning the nooks and crannies. You will eventually end up breaking the cheap plastic in order to have the smell gone. Dry crusted debris get stuck often in the front of door bins and the veggie drawers. These parts have 3 layers to it with no means of taking those apart but to break. The whole world knows now icemaker is a big sham for Samsung. Only worked for couple months. I have done everything samsung recommended but it is a company with very poor technical and customer support. Class action in process for that one. Samsung spends their budget on marketing than on engineering and design hence a poor product. My model no is rf24fsedbsr (French door twin).

I was very pleased with the delivery of my new Samsung refrigerator! The 2 men did a great job and hooked up the waterline and did a fantastic job. I had no problems at all. They were here when they said they would be and both were very nice. I would recommend them.

My Samsung fridge is ok. I like it overall, but the ice maker is horrible and Samsung will not fix it or replace it, or replace the fridge. They say we are ineligible because the fridge came with our house. It is a bad situation.

I bought my Samsung Dishwasher because I thought I saw reviews that it was a good choice. Cant trust all those reviews as this dishwasher lasted less than 2 years. The cost to repair was more than what I paid for the dishwasher in the first place. I have never owned a dishwasher with such poor lasting ability. I will never purchase another Samsung appliance again. SHAME on Samsung for such a bad product. I should get at least 5-10 years out of it. They dont even have enough confidence in their product to offer more than the standard 1 year warranty. I am just so disgusted right now. I dont know what to do.

I have been happy with my Samsung until now. I have had my ref for 5 years. Every day or two, I noticed water standing near the bottom. I started blaming my poor dog. It wasnt the dog! Water is leaking out from under the bottom drawer (freezer). Ice is accumulating around the freezer door where the rubber meets the plastic. Cant figure out actually where water is coming from. After reading all of the comments on this board, this appears to be a problem others are experiencing. It sounds as if there is no help from Samsung. My ref is out of warranty. I guess Ill just keep mopping up water.

I bought the Samsung 32 Cubic French Door 2 years ago and I have to tell you it is without a doubt the worst decision I have ever made in my life! Less than 1 year, all the plastic pieces starts falling off. Samsung said its cosmetic and warranty does not cover. The electric panel broke apart. They replace 1 time. 2 days later the same happen. They said that is also cosmetic! Now 2 years later the fan is making a noise like a boat engine and they said it is not covered - I have to pay for it. I have everthing in the house Samsung, even the names are falling apart! NEVER BUY A SAMSUNG PRODUCT EVER. THEY ARE WORTHLESS!!! DO NOT EVEN TAKE FOR FREE!!! Go Kenmore, or any other brand!! Did I tell you their customer service is in the Dominican Republic and is also worthless!!!

Wish I read these reviews before I bought. Will never buy any Samsung product again... We purchased a dw80j3020 dishwasher in Oct 2016 and it stopped draining water in late Nov 2016. After a call to Samsung, a tech was sent to repair it. He informed us that the pump looked used and needed to be replaced. This product was purchased new and no other work was done so the defected part had to come from the factory. Samsung has refused to replace or repair the product. I have called the office of the president and still the answer I got was a resounding no... Again stay away from all Samsung products.

Had the microwave for 3 yrs and the Control panel went bad on my over the range microwave model SMH9187ST. Called Samsung tech, coming in two days. Well see what happens.

Purchased Samsung Oven (flex), Washer, Dryer, and Dishwasher. 11/24/2017. Washer completely died last March - unable to fix, wiring harness issue. This week Oven has taken on a life of its own - no matter what you push (including warming drawer) the broiler comes on. You’ll get a C21 overheat warning and door locks. Customer Service gave me the number of a phone repair company to call for repairs. I can promise you I will never purchase anything in future with Samsung on it - absolutely no quality.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

I purchased a (expensive) Samsung Fridge at Home Depot and after 1 month of having the fridge there are small rust spots all over the front of the fridge. When I called Samsung support they said its a cosmetic issue and not covered under the warranty. They said it could be caused by prolonged exposure to moisture (Ive had it for a month) or an abrasive cleaner was possibly used. The only cleaner that has been used was warm water and dish soap one time and a mixture of vinegar and water one time. Samsung refuses to stand by their product and Home Depot says the issue needs to be handled with Samsung.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. Thats a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops wont work on any Samsung because they say they cant get parts in a timely manner. I wont buy another.

French Door RF26VABPN repeat water leakage issue - Bought this appliance 10/08 & am recently encountering the 3rd problem since purchase which, according to other reviews, makes me one of the luckier owners having had it now close to 9 years. The 1st problem was continued water leakage with ice accumulating under both crisper drawers. I ended up calling a Samsung approved repair center that came out, evaluated the problem and ended up having to order a major part with total repair cost of $450. This occurred in 2014. Then the icemaker started making clicking noises periodically a year ago & finally stopped working. Tech charged $99 to come out but told me I could buy & replace the icemaker myself, which I ended up doing - Final cost $250. As of a month ago, the same problem is occurring with water accumulating under the crisper drawers & flowing out the front. Im not ready to spend another $450 so Im shopping for another refrigerator, anything except Samsung!!! The refrigerator before this model was a Whirlpool side-by-side that worked well over 20 years problem free. Refrigerator bought at Lowes, Gainesville, FL.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**). The problem is that I live in a rural part of Virginia. They wont be able to come to look at the refrigerator for a few weeks, let alone fix it on the spot or that it would be covered since it probably would be something that is not under their warranties. I need help! I cannot wait this long to get it looked at! I have already lost $500 worth of groceries and if I replace it with new food, we dont have a way to store that food. Please if someone at Samsung is reading this, take action to HELP ME. I am writing this post in hopes that someone at Samsung will see this and be able to get me a real resolution to this problem because I dont know what to do (maybe exchange for another used model or even a new one?). I currently work for the Marine Corps and we cant afford to buy another $1,500 refrigerator, especially since this one was purchased brand new 24 months ago from Lowes. I dont like dropping the we are a military family moniker, but the fact is I am a veteran who needs help. Again Samsung, please help! I am desperate since as a veteran, we dont make the type of money that most other families do. Not that any American family makes enough money to keep replacing refrigerators every two years. To be fair, I will update everyone if there is an amicable resolution to this issue.

I will not buy Samsung again. My microwave screen went bad in one year. Many people had same problem. Now my refridge is having a well known problem Samsung response is, Fix it yourself. These are very common known issues. A friend of mine has an 1800 washer dryer combo. Samsung gave him notice it could catch fire. They sent him a 200$ credit for trade on a new one. No more Samsung.

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.