We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasnt quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code. Called Samsung and of course they want you to disconnect power like thats a fix all. Nope. So they offer a name of repair person. Long story short, I paid $100 for the guy to come and tell me that it will cost another $500 for a motherboard! And I didnt even mention all the crude that has gotten between the glass doors that you cannot get out! My old Hot Point stove worked better and longer than this one! I have read all the same problems as mine and even explosions! Wish some attorney would start a class action suit! Do not buy it is junk!

I bought a 25 cu ft and 28 cu ft Samsung RF25/28HMEDBSR 4 door refrigerators at the same time. The 28 cu ft died and couldn’t be repaired in 18 months. The 25 cu ft [same model] quit working in 4 years 4 months. The repair lasted just under 10 months. Samsung told me too bad, the warranty is up after having me send them copies of sales slips, etc. and string me along for about 4 weeks saying they were ‘looking into it’. They know they have a defect in this model, agreed they should have lasted 5 years, but, nothing they could do about it. These were the top of the line and I had over $5000 in 2 pieces of scrap and now again have food loss and another repair bill. With $2500, in this one alone [got my money back for the 28 cu ft because of store warranty] I can’t just junk it. Know whatever you read about their 4 French Door models, the chances are it won’t last more than 5 years at best and if you had a store warranty, it would be gone and Samsung will NOT do anything for you. It was rated at the top when I purchased them. A repairman told me this was a frequent problem with Samsung Refrigerators and I certainly wasn’t the only one.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung refrigerator. His customer support is worst. I complained Samsung customer care and complaint no ** in 4th June-18 and it get resolve on 15-June-18. Almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service? And now again refrigerator stop working now again 11 days.

Sat 8/11/18 our Samsung Refrigerator was delivered. 2 1-2 days later (Tues eve) I noticed nothing was cold. Wed morn we both took off work throughout all food purchased Sat (160.00) and started calling JCP & Samsung who after many calls blamed each other. The General Mgr Besu ** (JCP) stated over and over JCP has a returned policy of 48 hours. I explained this is not a return you need to REPLACE IT. IT IS DEFECTIVE IT... DOES NOT WORK AT ALL. He advised me to call back Samsung, again we called back went thru same story and person hung up, called again they said best they can do is send a repairman. Why am I going to repair a 3 days old refrigerator? REPLACE IT. He then said, Ma I understand the food probably doesnt take good warm. I got no resolution. They do not understand. There is no food, it doesnt work at all. This is a brand new appliance that nobody will help me fix. I have a 2 yr old in the house and milk in a cooler. Please help me.

We bought our Samsung microwave model SMH8165W on Feb 23, 2011. I know this b/c I actually registered online w/ Samsung to get the extended 1 year + 3 month warranty. They have engineered their microwave to be built to last barely above a year. Let me say, it is beautifully designed and at an inexpensive price point. It was the best deal at the time. It had features that we NEVER used - like, any of the snack features. My husband still loves it.... BUT... within a year, one of the LED legs blew out in the first number. We ignored that. It wasnt big enough to bother, you could still read the number. Id already misplaced any paperwork. Now, on Feb 18, 2014 - almost 3 years to the day that we purchased our Samsung we have another interesting error. Our under microwave light that goes from On, to Night light, to Off.. it always stays ON. One of the lights blew out so we changed it thinking that maybe that was the problem. Nope, both bulbs now burn brightly. We are out of warranty. We wont be buying Samsung again. We actually need a light on at night to cook, being in a dark kitchen. So in the meantime Im buying a set of 3 stick on LED lights for $6 on Amazon. One LED light will last 1000 hours. Lets see if it outlasts the Samsung.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?

My refrigerator is 4 yrs old and I will never buy another Samsung. It is a documented problem with the overflow valve in the ice maker but they will not do anything about it, I can replace it for $950. No thank you! The fans in the back panel froze up due to the ice maker problem and I had to have a repairman replace them to the tune of $400. They may have fixed the newer models but where is the customer service for previous customers? An allowance or some type of prorated cost adjustment should be made!

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

Purchased a Samsung 800 series dishwasher from a local outlet store. It started smelling (like rotten decomposing food) within a month of purchase. We have tried vinegar and other odor control pods to get rid of the smell to no avail. When the door is open, we can wipe a paper towel along the interior edge and come up with a grey stinky slime. After cleaning and disinfecting, both the smell and slime return within two loads. Very frustrating. Regret getting rid of our old white 1990s model for this pretty, stinky stainless steel upgrade.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

We purchased a top of the line Samsung Dishwasher Model DW80H995OU5/AA. After less than two days of use, it would no longer complete a wash cycle and the door would not stay closed. Upon further inspection we also discover the rear panel of the cabinet was severely bent. After a call to the local dealer, he called back the next day reporting that Samsung would not let him service the machine, but only a Samsung Service Center. Samsung wanted two business days to contact the center to set the appointment. After some discussion they agreed to contact the Local Authorized Service Center (Remedy Appliance Service and Repair) while I was on the line. The Samsung Customer rep. disconnected the line without the connection. I tracked the Authorized Service Center down and offered to pay them to look at the machine. An Authorized Service Representative looked at the machine, determined it was not repairable. He took pictures and told us Samsung would call in one to two business days. They did not. I called Samsung, talking to several service representatives. My request was to remove the machine and return my money, as the machine worked less than 24 hours. The washer cost $1,600. I have now been on the phone with four customer service representatives including executive customer service. I have been told after further extensive processing, I might have my money returned in 14 to 21 days, however the process they describe is about four days, requiring further extensive time on our part. Just horrible service.

Purchased a Samsung dishwasher August 2013. From the very start it did not clean well. I have to scrub the dishes and utensils in order for them to come out clean. They could not help me resolve that problem. August 2014, dishwasher would shut off after 2 mins. Had to have the EC Sensor replaced. I did research and found that this is a faulty design that Samsung should address and fix! Samsung has POOR customer service. They do not respond to messages left, by phone. When you do reach an actual person you can figure on spending at least an hour per call and still you will not have had any resolution to your problem. They do not follow up in a timely manner in getting a local repair company dispatched to your home. They do not let you know who they have dispatched and when they are coming to your home. After many hours of dealing with Samsung, on the phone, they would not give us another dishwasher. So we are stuck!! We went ahead and purchased the extended warranty today seeing that we have already had two major issues with this machine in less than a year of owning it. We will be using that warranty quite a lot.

I bought a new refrigerator (Samsung) three months ago but its not working properly. I reported to the dealer; they are not responding. Please resolve this problem as soon as possible.

Our Samsung fridge is two years old. The freezer recently stopped cooling. The repairman said its the sensors... With the service call, the labor for installing the two sensors is nearly 500 dollars. Its a piece of junk. A huge disappointment.

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowes in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

It just started showing SE code; my Samsung microwave was purchased in 12-2009. I looked on other peoples sites and a YouTube video to fix. I hope it works. I will contact Samsung to get replacement if it does not.

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.

What hasnt gone wrong. The latest problem is the handle on the freezer drawer. It keeps coming off. There are two bolts that screw into the freezer drawer that the handle attaches to. The problem is, the refrigerator has a latent known defect in which the threaded piece inside the drawer the bolt screws into breaks off inside the drawer. This is clearly a latent defect with the manufacturing of the product. Samsung considers this a cosmetic issue. Huhhhh, they would not honor the repair and wanted me to purchase another warranty. We have had many other issues like the ice machine, water filter and so on. I am so done with Samsung – a crappy product, bad service. Dont buy.

1 - Found it was not functional upon installation (2days after shipped from Samsung.com). Cuts off and clock resets. 2 - Were told we’d get a cb 24-48h with repair appt ,,, and no callback. 3 - Was away but called 6 days later because of no cb,,, given ticke t#. 4 - Repair showed up 2 days later and no Eval done because unit wasn’t uninstalled (no one said to uninstall it). Given appt for another week.5 - Repair came out a week later and said product had damaged frame inside unit causing fan to hit some other machinery inside,,, Needed to refund/replace. 6 - Called 24h later and was adv tooo late to refund or replace,,, that WE waited too long to do that. Referred to Warranty services in TX. 7 - Tyrone/warranty dept states Repair’s documentation isn’t clear about who or what damaged the unit….warranty voided. We are the not so proud owners of a brand new broken microwave and I felt compelled to warn others. 494 bucks is 494 bucks and the fact is we paid them for a broken product and they didn’t make it right. That’s completely unethical. Shame on Samsung. Shame.

We bought a high end Samsung stainless steel over the counter microwave oven to replace a different one (other brand) that failed after 10 years. The Samsung one failed after 22 months of operation (out of warranty) when it stopped heating items. No noises or weird indicators to report of. Now, I am left with the choice of paying for repairs or buying a new unit (not a Samsung ever again). It is inexcusable for a household appliance to fail so soon, and that there is no indication of the failure (error code, warning) other than it stopped doing what it was designed to do in the first place.Without a working microwave, we cannot prepare kids lunches, warm our food, or cook dinner. Like other similar complaints, I am left with the choice of paying for costly and long repairs, or buying a new unit. I hope nobody else does the same mistake we did and buy a new Samsung microwave.

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When Ive called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the Twin Cooling system appears to be broken and there is consistently standing water below the drawers. This is unacceptable and Ive been reading about hundreds of other similar complaints via the website. Samsung just does not do anything about it. We have 3 small children and now have had mold growing in the refrigerator. We have had this now for 2 years, and I believe it is undoubtedly unacceptable to have to buy a new refrigerator already.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

I own a Samsung-31.6 Cu. ft. French Door Refrigerator with thru the door ice and water dispenser. It also has a bottom ice maker in the freezer. The bottom ice maker is the problem. We had trouble with it from the start. Read owners manual, reset it. Worked for a while then quit totally. Had repairman from Samsung replace ice maker, worked for awhile then stopped again. Samsung sent repair man again, replaced computer board in back. Worked long enough for warranty to expire. Now in a battle with Samsung for repair, getting runaround.

We purchased a brand new Samsung dishwasher when we moved into our house in July of 2012. Within 5 months, there were 5 repairs done under warranty. Within a year, at least 5 more. Finally, one repairman told us the issue AND how to repair it. Samsung was no longer willing to cover any repairs as it was off warranty.Jump ahead to 6 years later and I myself have repaired the machine over 40 times. One of the cords that connects the control panel to the rest of the machine is too short so it gets pulled every time a wash is done. After a few cycles, it disconnects. Just have to remove a few screws and reconnect. We paid $700.00 Canadian, brand new. Samsung was not willing to cover more repairs after a year, refused a return, etc. I have documentation regarding my letters to them, as well as too much time spent on hold waiting for help. I finally just gave up. Washes well, I cannot afford another one at this point. Fed up beyond belief and no one was willing to help us.

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

Spent $2,000 on rf263 beae sr. Excessive water collecting in chute and draining out of and sometimes into fridge. Repairman came and replaced dispenser door, didnt correct problem, then ice maker didnt work, approx 11 months old. Icemaker replaced, broke 3 months later, no longer under warranty. Didnt get anywhere with Samsung. Have been manually making ice for my $2,000 refrigerator for over a year. Bought a replacement ice maker. Doesnt work. I personally will never buy another Samsung product. I wish someone would start another class action suit. This is ridiculous. I replaced an 18 year old fridge that, yes, was out of style but never had any problems.

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.The working fridge only lasted a few days before it failed to cool again and I lost what I had stored in my fridge, again. A technician was able to mend the problem. But just a few days later it gave out again. Every time this unit failed I lost most of the food in the fridge. The Samsung authorized repairman doesnt even want to deal with my fridge and tells us to deal with Samsung. Samsung just sends us around in circles between their support pages. I have most of the emails and phone calls documented and saved.

Samsung dish washer looks great. However, there is some sort of problem going on and the company offers very little help. Our unit quit after about 13 months. Service guy came and said, Samsung is known for bad circuit boards. He replaced the brain and it work for maybe two days. I pulled the thing out and disassembled/reassembled and it worked for another six months. Its dead again and all the online reviews i see give me very little confidence this thing will ever work. Ive sacrificed $600 to the appliance Gods and am going with something else. Samsung will see no negative immediately. However, with this crap, they will go the way of VW.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

Updated on 06/16/2019: Well, hello folks! It’s been a couple of years since I last posted. Still the same old fridge complaints. The repair guy has been here at least 4 more times since 2017. Same repairs, circuit boards, etc. THIS time he said Non-Repairable! But it’s ok, the company said they would send a check for 800 dollars. Seems they subtract the prior repairs from your purchase price!! How clever!! Which means the extended warranty is a joke! Hey!! Guess what! I paid a lot more than $800! I now am so sick of Samsung, that I will never, never again be so foolish. Btw the Samsung microwave has been just as bad. This has got to stop. These companies are not concerned about longevity, just sales. I’m ashamed of them.Original Review: Well, fridge is blowing the circuit breaker again. 2nd time in less than 2 yrs. Took 2 mos. the first time to get it fixed, wonder how long this time? H. H. Gregg in Cincinnati is now out of business, although they wasnt much help in the first place, and ext. warranty is dragging their feet again. All brand new appliances after we got our new house, fridge, stove, dishwasher, microwave, washer, etc. controls on the stove never have worked right. Anything below 3 on the burners may work, may not. I wish I just had a fridge that cooled, let alone the icemaker working. Supposedly a couple circuit boards went bad the 1st time, and its doing the same thing this time. So we are patiently waiting for a serviceman to call back, meantime living out of a couple of coolers. BUYING SAMSUNG WAS WITHOUT A DOUBT the BIGGEST MISTAKE OF OUR LIVES!!! This company doesnt care about ANYTHING, except selling you a bill of goods! Well, they sold me once, but NEVER again. I thought they were a good company. Apparently not.

Rf-267 is a faulty item. I have had this refrigerator for only 2 years and already 3x I have had to repair it. First, the fridge/freezer was warm and now the sensor was not working with ice build up and loud noise. Do not buy Samsung refrigerators.

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

For the Price of $2200 you can be too proud owner of a piece of crap. Very simple. I bought this fridge in March 2016 by April 2017 here is what started to happen. The bottom ice drawer in the French style does not auto shut off so the ice falls back behind the draw. Then the cooling fan unit behind the back panel Freezes UP. I called them several times over the past year was since it is out of the Manufacturer’s warranty there is nothing we can do. But, I did some research on the fridge and find out there are hundreds of cases on YouTube and online that are experiencing the same problem. When you call Samsung direct and ask about it, they say they have never had a complaint or has anyone called about the fridge. Then I go online and get in the blog where people have actually called and complained. Here is what I know, For your warranty to be covered, you have to have them put in a work order over the phone with a ticket number that they can track. Then, they contact the Samsung Repairman. You can’t use Joe bag of doughnuts. It have to be on their sheet of authorized service partners. The closest one to me was 2 hours away. They gave me the name of the repair place and I called them. When I told the serviceman what I needed, he laughed, not at me but that I was having trouble with a Samsung Fridge. I asked him what he thought. He said he has to fix them all the time because of either Ice Maker or Freezing in the back panel. But Samsung says this doesn’t happen. Anyway, after two service techs and a few dollars and numerous calls to you know who, all I can say is Samsung sucks on their refrigerators and customer service. It’s like yeah, you bought fridge from us and it’s broke after a year and a half. Well, we got our money so don’t care. Someone, Legally need to look into this.

About 6 months after purchasing and installing our OTR Samsung microwave, the popcorn setting began to burn up the bags of popcorn so we quit using that setting. Then roughly 8 months later (and after the warranty ran out) our microwave started to turn itself off and give an SE error message. After doing this for three or four times, the front panel just went out and never came back on regardless of our attempts to revive it.I went online and began to research the problem and it is very obvious that this is an inherent problem with Samsung OTR microwaves despite their previous top rating. And most of the reports state that the replacement costs are prohibitive and the replacement parts also malfunction. Now we are stuck with a $350.00 piece of junk and it is not even 1 1/2 years since the purchase! Planned obsolescence? I bought this microwave because it was highly rated and because it matched my other Samsung kitchen appliances. Oh well, I cant get my money back and it doesnt make any sense to repair it - so it goes to the landfill. Ridiculous! I wont buy another one, but I do wish that everyone knew about the issues with these microwaves prior to even considering this brand of microwave oven, especially because this is an ongoing problem and Samsung is well aware of it.

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

This fridge was a replacement under warranty. We paid an extra $700 for it in September 2018. So far so good. Only time will tell.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

We purchased a Samsung Refrigerator RS261MDRS Almost 14 months ago. The first one was replaced within a month. The replacement had 4 repairs on it since with the same complaint, which was a very loud knocking noise in the freezer. The explanation was the fan hits the ice build up, which is not supposed to happen. The entire freezer has been rebuilt and the ice is building up again. Which I am sure will result in the same complaint. Mind you, the last repair was done in NOV. Now the module on the front with all the buttons, dont work. Samsung has done nothing but aggravate the customer. They have lousy Customer Service! We were even promised a replacement and they changed their mind and sent out service instead, where he did the same thing all the others did. I am disgusted with them as a company. They stole our money by selling us something they do not stand by!

Just bought refrigerator from Home Depot and had tech. come out three time to fix and still not working at all. They refuse to replace and would like to come out again to try and fix. I told them at Samsung that the tech. replaced every part to the freezer door including new draw rollers, gasket twice and then finally the last time a completely new draw and assembly and it is still broken. They insist they can still fix even though there are no parts left. I lost my mind talking to the idiots on the phone and I feel my only option left is to get an attorney involved. Also had repair 5 times on my Samsung micro. Stay away!!! I had a hard time giving 1 star, it would be more like -5.

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry. The refrigerators ice maker has always been an issue in that it does make ice but very inconsistently. The cubes are malformed and at times, it simply stops only to start again whenever it feels like it. I can say that the microwave has, so far, not given us any issues. I would like to warn anyone considering the purchase of any Samsung kitchen appliances to do your online research. I believe that if I had done so prior to investing thousands of dollars with Samsung appliance, I would have thought better.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

This is ongoing problem since more than one month. I called Trail Appliances technician. First visit the technician said “problem with your filter” – totally wrong diagnosis. Second time the technician came he tried for 1 hr – no clue and he said will come again. Third time he came and he thinks it might be control panel (but he is not sure). When I talk to manager he said max the part cost will be $250 and they ordered the part even without my concern. Now parts came to their branch and was waiting for their call. When no call came I called them and they said we called on May 20/2016. No one has replied. Was just wrong. Now the part value is $500. Almost doubles. The customer service is very unprofessional from Trail Appliances. I feel like they are looting.With this problem there was a flooding on my floor and the wooden floor get damaged. Ceiling in basement also get damaged and estimated expense of $15000 for this faulty Samsung French door refrigerator and the technician they dont have a clue whats wrong. Talk to Samsung but they are also not cooperative and the worst service I have received from Samsung and Trail Appliances. Not sure what to do next. Any comments from these affairs guys?

The Samsung fridge model RB2155SH freezer compartment changes temperature. I emailed Samsung and was told the fridge is no longer under warranty and I was on my own to get it repaired. I had a repair man fix it a couple of years ago for the same problem when it was still under warranty, but it didnt last. I went online to research the problem and found out the defrost sensor might be the problem. After removing the cover in the freezer that covers the coils, I found a lot of burnt areas and cracks in the freezer compartment. Also, the defrost sensor was also burnt. I replaced the sensor and also took pictures of the freezer compartment showing the burnt areas and areas where the compartment was bubbling up from heat. This fridge is a fire hazard. I can email pictures.

We bought a Samsung refrigerator (model Number Rf263BEAESR/AA) at or about the 25th of November 2016. At about the two-year mark, the icemaker started having problems. It was not making ice. At first, if I chipped off the built-up ice, it would produce ice again (this was a constant battle). After a while, it stopped producing ice at all. We called Samsung, and they agreed to pay for the ice maker to be replaced, but not the service. I want to thank you for that! You (Samsung) did not tell us that the icemaker had been having problems across the board, nor did you mention the icemakers class-action suit. If Samsung knew that the ice maker was faulty, why didnt they pay for the service call in addition to replacing the icemaker?A little while ago, the refrigerator stopped working, pools of water running out of the fridge, and would not cool. The Freezer still works, though. Full disclosure we have had this refrigerator for about 3.75 years. Samsung said they would have a repairman come out. They could not reach a Samsung qualified repair specialist. When contact was made, we were informed that they would not make a service call to our house, too busy. Samsung encouraged us to find a maintenance specialist, and if the motor or the compressor were faulty, they would cover it.We contacted a local maintenance specialist who could work on Samsung refrigerators. He informed us he could fix it but that he was not going to guarantee the work. He also stated that chances are we would have to repair it soon after. Today we were forced to buy a new refrigerator. Samsung has had significant issues with their refrigerators. ** I would not buy a fridge made by Samsung.

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

Purchased electric range in 2018 and 2 months after the warranty expired things started going wrong. When I use a burner to cook no. 1 is way too hot and I have to remove the pan to a cold burner. When I set the timer on 5 min. after setting the oven temp. it reaches 400 degrees in 2 min. which means it does not heat properly. My husband advised me not to use the oven as it could be dangerous. When I used the oven all the cabinets on the side of the range, the top cabinets and the top of the stove were super hot. The microwave which is above the stove was just as hot. After reading the reviews I am amazed at how things go wrong after the warranty has expired. When we purchased the range we were told after 3 years if we did not call a maintenance man to the house because of a problem we would be reimbursed 1/3 of the price paid for the range. Good luck on that one. I am now fixing meals in the slow cooker or microwave. My husband called Samsung to complain and he was told the warranty expired and it would be $100.00 for a house call then we had to pay for parts. We are in our late 80s and should not have to deal with a lousy product and lousy service.

FTQ353IWUX - There is a major defect in these appliances due to a combination of factors. First: all the wiring near the oven upper element is exposed to extreme heat that has damaged all the wiring plastic insulation by drying it, severely causing cracks that have exposed the bare wires. This may be contributing to the frequent cases of fire since arcs may be happening. Also, at the main board, the plug that controls the broiler temp. settings is prone to sticking and overheating, causing it to catch fire. Amazing some appliance like this has not been recalled by the government. Everyone should unplug these units and remove the back cover to visually inspect the wiring insulation near the fans. All these wires are going to show damage, cracks and longitudinal fissures exposing the wires.

Samsung Fridge Model#RS261MIMD8P - Ive had this refrigerator for 3 years and have had problems with the freezer for over 2 years. You have to keep defrosting the freezer to keep frost out and the freezer gets so cold it forms ICE in the bottom. Dont buy Samsung products. They dont care about the consumer, take your money someplace else. Ive had the repair man out 3 times since I purchased this product.

1st no one to repair the appliance (therefore no more Samsung appliances). 2nd dishwasher lasted 14 months 800$. 3rd, only my wife and I used it twice a week.MOST IMPORTANT WHO DO I NOTIFY (LOWES WAS NO HELP).

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly. The worst product of all was the microwave oven that caught fire while I granddaughter was cooking a hotdog on a paper plate. The plate caught on fire. There were sparks and flames literally shooting from the microwave. I didnt purchase the extended warranty on the microwave because my experience with good microwaves is that they simply stop working after about 6-7 years. They dont catch on fire! I paid $329 for the microwave and Samsung wanted to charge me $325 for the repairs and continue to give me the run around. The matter is still not resolved. So if you are reading this review... save yourself the trouble. Please do not purchase any Samsung product!

I purchased the new Samsung Waterwall dishwasher (Model dw80h9930US) from HH Gregg this past summer. I almost bought a Bosch but the new features of the Samsung seemed to be a better deal. Besides I already owned a Samsung washer, dryer and refrigerator. After about a month, I noticed the door started popping open during the wash cycle. I would push it back in and it would continue to pop open. I contacted HH Gregg and they informed me I had to contact Samsung. I did and they sent out a repairman who re-positioned the dishwasher and said that was the cause. After he left, I began using it again and the same thing started to happen, the door popped open during a wash cycle. I called them back again and they sent out the same technicians who fiddled with the baskets and thought that the top basket was pushing open the door during the cycle. They wanted to order a new basket for me. In the meantime, I was running the dishwasher and continually pushing in the door when it popped out until one evening, the unit beeped and the code LE appeared. This code was for Leakage and the manual instructed me to turn off my breaker to the dishwasher and call Samsung. Now I was not only without a dishwasher but my disposal was connected to that breaker. I called Samsung and demanded a new unit but they insisted on sending out the technicians again. At this point I had it with Samsung and decided to call HH Gregg. I explained to them my dilemma and they have graciously offered to replace my Samsung with a Bosch. I am overwhelmed with gratitude and will never forget the service I got from HH Gregg. They also were aware of the problems with the Samsung and were willing to help their customers get a dishwasher that works. I will never buy another Samsung product again.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

Love the functionality and setup of this freezer... when it works. Purchased in 2011 and worked fine for 4 years, Then water started leaking onto the tile floor causing a severe falling problem especially with my toddler. Service tech found a cm deep pool of mostly frozen water under the deli drawer but couldn’t explain it. Since then, we have had repeated problems with the back of the fridge freezing and stops cooling requiring manual defrost. Have lost full refrigerators of food several times. I have had to chip huge sheets of ice and suction freezing water out of the bottom of fridge multiple times. Major headache!! Fan is freezing up again so time to defrost again. That will consume our entire Sunday... RIDICULOUS for a $2000 machine!!!

Samsung refrigerator RFG297AABP - I purchased my refrigerator from Lowes in late 2008... Since new the ice maker has been more trouble. Nine, yes NINE new ice maker units since new. And now the ninth one is dead... I have spend over $1000.00 on a $3000.00 refrigerator, just have ice. To make matters worse, the front door under the ice maker has more rust, from the leaking ice maker, than a 30 year old ship rusting at sea. As a single father of four girls, money is tight and we can no longer budget a thousand plus dollars for ice! I can not recommend to anyone a Samsung product ... that continues to cost this much after purchase... and at seven years, is rusted so bad. Whatever happened to pride in the products that are produced?

We have had to have the icemaker fixed at least 4 times in the first year and now it is out of warranty and I am holding my breath until it dies again. Does not crush ice well but often full cubes fall into the cup. Icemaker leaks and has created a mold problem that has to be kept wiped down with bleach. Rubber gasket on freezer door has been compromised for over a year and it is a pain trying to get service. We will NEVER buy a Samsung refrigerator again! TVs are great and they need to stick to them!

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

We purchased a Samsung refrigerator model #RFG298HDRS 5 years ago and have had issues with water leaking and freezing under the cool select pantry drawer. Some reviews say the leaking is caused by not using Samsung filters but we always use Samsung filters. We bought the extended warranty and had the heating element changed for free but now less than a year later we are having the same issue again! When you spend this much money on an appliance you expect it to work!

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although its just the two of us. Thank god, Im 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

Bought a new refrigerator from Lowe’s, less than 2 years ago, took out extended warranty. We have been without a refrigerator now for 2 months. The repair company ordered parts without even coming out, when they did come out, they sent email that they would be there Wednesday from 11-3, but when we called lady said they weren’t coming that they just ordered parts by what we said it was doing, they had wrong parts, (husband now has missed two days of work) Samsung offer to refund part of our money. We could have a full refund if we ordered another one from them. Told them I don’t want anything from Samsung, so they offered a low refund which I agreed to.Now every week to week in half they call and text and want more information and serial numbers taken off. I can’t seem to get anyone at Samsung to help and be honest. Have been told twice they have all they need, then they call again. We are having to hold on to this piece of crap all this time, it is taking up space and I am most unhappy. I WILL NEVER EVER BUY SAMSUNG AGAIN. Guy wouldn’t even transfer me to manager, he cut me off.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

We bought 1000 dollar Samsung 2 years ago. Only reason we replaced our 300 Maytag was because it was almond and we wanted stainless steel. We went to buy a Bosch but salesclerk said Samsung was better and quieter. So we listened. Im a person who still scrubs all my dishes before hand even though they say its not necessary. We called service and said dishes were still dirty. We tried putting in dirty dishes, different dish washing soap etc. our dishwasher. Every time you open it smells like someone died. When the tech came over he even commented on how new our dishwasher looked and he had no explanation. Its a piece of ** and a big waste of money. Dont buy a Samsung!

I have had my dishwasher for approximately 18 months and it stopped working. I called Samsung and they told me the warranty had expired but they would extend me a courtesy warranty. It seems like everything was going well. When the technician from Lakes Electronics came in he went right to the problem. The electrician brought the work order in already completed stating what the problem was and handed it to my husband. He already had his service sheet filled out and told my husband the board was bad. He then said because you have bugs it voids the warranty. What a scam. I DO NOT have bugs. After reviewing some complaints it seems another customer had the same problem with the same company that Samsung sent to her home. They told her the same thing. Makes you wonder if SAMSUNG is using this company to not pay the warranty. They know the boards are bad on these dishwashers but refuse to repair them. Have you had this experience?

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

The dishwasher failed the first time last year in April, 17. We were on vacation... Kids shut off machine and shut off breaker in electric panel as noise would not stop. I came home and tried machine and it worked fine. Used machine normally for a few washes and the LE error occurred. This has happened every week since. Local repair companies do not want to come and fix it... Same comment... Its a Samsung... No thanks! (Universal and Totem Appliance Repair). Went online and found weird solutions due to moisture issue around motor which causes the LE error and unit to fail. Need to leave machine off with Electric Breaker off as well. Needs to be off for several days and up to a week!!! Sometimes as is this week. Very frustrating as The Brick (now Leons owned) sold us this unit after our original purchase of a Brick House model failed after three months of use. No refund but had store credit to purchase another unit. We bought the Samsung as it seemed to have the best features... Top rack... water wall... ultra quiet etc. Pretty useless features when you cant use the machine for days and weeks at a time!!! After having A Maytag for 14 years with no issues till a recall issue had a service tech ruin the machine. We then purchased the new model Samsung DW80H993 SERIES. The 5 Year Warranty sold us... So much for that. Never again. With no support from Samsung locally and authorized dealers that will not come out fix the problem as it is a design flaw I will buy other models.

Dishwasher with water wall - It started to be defective a couple of months after purchase (stopped working and showed a message on the top of the door to indicated what the problem was). Got repaired. But since at first, the problem was sometimes present and sometimes it was okay, they told me it could not be repaired and I would have to pay for the visit if when he comes, he cannot see the problem. So I had to wait for it to be defective all the time for them to repair it. This happened after a month since the beginning of the problems.One year later was defective again but this time more than one problem had to be addressed. The pump had a problem. The water wall isnt moving so the dishes that are on the lower part are not washed. And the motor had to be changed (I dont know if this is the same thing as the pump). And I had to wait a whole month for the parts to be available so these problems had to wait. Then someone came and repaired, or tried to repair. The motor or pump works better, it doesnt make that weird noise anymore, but the water wall isnt repaired, the repair didnt work. So the water wall will have been defective for a month and a half if this time he is able to repair it, or longer if he is still not able to repair it.The extended warranty applies only if the same part is broken three times, not if one part is defective, then later another part is defective and so on. Also the extended warranty can apply if in the end the dishwasher will not be repaired, but how long will I have to wait for them to decide they end the trying to repair period of time? Also, this time they will probably replace the same part that had been replaced during the first year of warranty. But since it happened during the first year of warranty, it will not count for the extended warranty that started at the end of the first year. So even if the part is replaced a third time, the first time will not count.In other words, there is not much chance that my dishwasher that is always defective will be replaced. I am stuck with it. I will never buy a Samsung product again. This is a shame, it is always defective and all this time waiting for a repair wastes time of my warranty since nothing is happening. They should replace it after three problems, not three times the same part broken. And they should extend the warranty during this whole month when I am waiting for it to be repaired. It was an expensive dishwasher. What a waste of money.

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Arent refrigerators supposed to last more than 4 years?

I purchased a Samsung range in November 2018. In January 2019, the range will not work. Samsung stated that the warranty has expired. Horrible customer service and horrible products. I will never buy anything Samsung again.

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

My Samsung range is perfect. Easy to use & clean. If Samsung made vehicles we would probably have one of those too. I like that it has a convection for baking & roasting. I like the self cleaning oven. The only thing I would change is the oven light shutting off every time I open it to check on whats cooking. I could look through the door, but not only am I old, Im old fashioned and prefer opening the door to see if whats cooking is done. Plus sometimes a toothpick, or knife test must be done to check to see if the food is done.

The Samsung is the worst appliance Ive ever purchased. The ice maker freezes up every two weeks and it is a known problem. I reported this problem and was told I would have to spend 485.00 to get it fixed. My fridge is now 2 1/2 years old. Samsung told me they would do nothing to fix the problem even though this a known problem. I would not buy any product from Samsung. Stay away for these products.

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

I hate my refrigerator. It leaks water into vegetable drawers and freezes into sheets of ice an inch thick. Sorry I did not read reviews and see that this is a common problem with no support from the company. Next time I will read reviews. Anyone reading this PLEASE consider another company.

Absolutely horrible customer service. Ive had this $2100 refrigerator for 9 months and they want me to repair the ice maker myself. They flat out refuse to refund the price of the refrigerator. The fact that anyone is still selling these machines is mind boggling. DO NOT BUY ANYTHING FROM SAMSUNG.

I purchased a new Samsung refrigerator for my wife for her birthday. Without pulling out the paperwork I think it was in November of 2008. Purchased at Lowes. Had a repairman come out to fix it twice within the first year. It was icing up and sounded like a food processor inside due to ice build up around the fan. The coils were solid ice and the drain was frozen. There was water underneath the platter drawer and so much it would leak out and across the floor. Well seven years later Im still going through the same things. As I write this at 1:48 in the morning I cant sleep due to the noise the fan is making due to ice buildup. This is ** for what I paid. Ive found out about a class action lawsuit against Samsung but cant find any info on how to join. I cant afford a new fridge right now so Im stuck until the lawsuit is settled I guess.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

We purchased this french door refrigerator from Best Buy 3 years ago. We purchased the extended warranty and didnt need to use it. As soon as the 2 year extended warranty ended the refrigerator started: the temperature at the top started saying numbers that meant it was cold enough. Then the ice maker quit working & broke. The freezer door wouldnt close correctly. We called Sears Repair since Samsung gave us the run around. Sears came 4 times. We paid for new gaskets, new hinges, new ice maker, new mother board. Ice maker doesnt work nor has it since the guy left after putting it in. Water flows into the crisper drawer & floods our kitchen every so many days. UNREAL for a $2000 cost put extended warranty! I wouldnt buy Samsung again. We also have a plasma tv & sound board neither work correctly!

Beautiful stylish look, silent operation, and gets dishes clean, powerful enough for even the toughest of stuck on food, and no spots on glassware, yes it’s pricey but it looks good and does what it’s supposed to. And the best part is it’s backed by Samsung customer service, and customer service is the key factor for me.

I purchased the Samsung French Door Refrigerator model RFG297HDRS in January 2014 from Home Depot for around $2,000. Since the first day the refrigerator arrived at my home it is very loud. The noise is so loud you have to leave the room. After several service calls, they replaced it with the Samsung French Door Refrigerator model RF28HFEDBSR, which was a smaller model and nowhere as nice as the other model. This model as well is loud. For over 1 year, 54 telephone phone calls, many emails, several service calls and unpaid days off; I am stuck with this refrigerator. The Samsung refrigerators are VERY LOUD and Samsung does not stand behind this product line.

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

I purchased a Samsung refrigerator model RF32FMQDBSR/AA in June of 2014, and have since had to have the ice maker replaced 3 times for a total of $1000. It originally failed just a year after the frig was purchased, so was no longer under warranty, and that bill was slightly over $500. In August of this year it failed again, and that experience cost $400. At that time the repair company said they were no longer doing warranty work for Samsung due to the issues with the ice maker. Here it is 2 months later and the icemaker has failed again. This morning the tech came out and we were charged $100 for a service call, and it is still not making ice. Samsung wont do anything about the problem. We are probably going to have to purchase a different brand of refrigerator as we have already spent 25% of what the original purchase price was for repairs. No more Samsung for me.

A beautiful piece of junk! Pot scrubbing function is terrible, likewise dishwashing function is just as good as the low end GE, meaning awful, dishes actually, always came out worse than when we put them in. Only good thing I will say about Samsung is they told us to cut the cord, send them the picture of it with cord cut, and within 30 days they sent us a check.

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

We bought a high-end stainless steel double door with freezer drawer. In less than two years we began to hear a noise coming from the fan. We called Samsung and got transferred to five different people. In this lengthy process, we found out that our refrigerator was made in Canada. We bought the refrigerator from Lowe’s in Honolulu. Shortly after we called for a repair appointment, the fan stopped working and hundreds of dollars worth of food got ruined. Refrigerators are supposed to be made to last, at least, ten years. Samsung is an embarrassment to its country a should be ashamed. I will never buy another Samsung appliance and will be wary of buying their electronic products as well. Shame on Samsung for making an inferior product.

I bought a Samsung Refrigerator and stove in 2017 after we flooded with Harvey. So far I am pleased with the stove. The Refrigerator is another story. The icemaker makes very little ice, and it freezes up! When you first push the ice button, water squirts out first, getting all over. Ill take my old 15 year refrigerator over this new Samsung any day. Never going Samsung again.

We totally remodeled our kitchen and purchased new stainless appliances. The refrigerator is a Samsung. We paid for it in November of 2014; it was delivered in February 2014, installed in March and began being used on a full time basis on May 23rd of 2014. We had problems beginning immediately and still are having problems. The problem is the ice-maker. We have been told by one repair person Americans like too much ice but he replaced the ice maker which continued to make twenty six cubes a day. I went to the Lowe’s store manager who was to do something but failed to (big surprise there). We waited three more weeks and complained again and asked for another service provider at the encouragement of friends. They were busy and took three weeks to arrive. They ordered a new motherboard which was installed four weeks later. For the month of November and December of 2013 we actually had ice! Then it started coming out crushed and no cubes. Out comes another guy who says it is the auger… Called Samsung and asked for it to be replaced - got nowhere. Repair guy is coming tomorrow to install the auger. The bad news our warranty is gone as of February 7th. Talking to Samsung is like talking to a repeating robot. Now I have spoken with several people who have had ice problems with this model from day one. I am hoping between Lowes and Samsung someone is going to do the right things. I have owned six new refrigerators in six homes and never been through anything like this. To find out Samsung is aware of the defect is even more upsetting. My only choice at this point is to buy a new refrigerator and employ someone to drop this one off at the Lowes front door. I am still paying for my very expensive remodel and intend NOT to pay for the refrigerator. Lets hope someone steps up to the plate real soon!

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

I like the stove, but I bought it with a divider thinking it would make two stoves which is not really working well. When you use the bottom with the top it gets too hot on the top portion. I would not recommend to spend the extra money for a divider.