I bought this Samsung Refrigerator RF28HFEDBSR/aa in Nov 2014. The freezer door handle insert failed in Dec 2016. I have spent 2 months working with a repair tech, Samsung parts, and Samsung (Lack of) Customer. This small approximately $10 part has been discontinued. The only option is to spend $389 for a new freezer door and $125 to install it. My service tech (5 star rated) reported he spoke to the Samsung techs and determined Samsung has known about this problem for several years. It appears sells products with known defects, but does not want to support the customers. He also reported there are other Samsung parts which have been discontinued for relatively new units. The scroll compressor has a 10 year warranty. What good is that warranty if the rest of the refrigerator falls apart? By the way, the local authorized Samsung service company received an F rating from the BBB.

Do NOT buy a Samsung refrigerator even if they GIVE you a lifetime warranty!! The icemakers a nerve fixed due to a design flaw. The Brick will not tell you the truth. Conmen just using junk appliances!!

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

We redid our kitchen and bought all new appliances. We bought Samsung fridge stove and microwave. From the time we used the stove it has made a loud clicking sound as it heats up. We phoned Samsung and after many calls and a lot of time on hold a repair company phoned me and told me it was the relay and that was normal for a Samsung. If I had known that this oven would make this much noise I would not have bought it.

Bought New Samsung 4-Door fridge from Lowes. Beautiful looking fridge for $3000. Had refrigerator delivered and set up by Lowes. Fridge and freezer cooled down to temp overnight. Next day freezer temp not reading accurate and freezer light not working. Called Lowes for repair. Two weeks later and several phone calls. Samsung repair still hasnt reached out to me to make an appointment... RUN... dont look or fall in Love with the Samsung product. You cant get any Service.

My Samsung dishwasher DMT300 was purchased in 2011. It broke. Heating sensor needs to be replaced. It costs me $245.00! I purchased this along with a Samsung refrigerator and that broke as well in less than 6 MONTHS! Samsung tech arrived and fix it. Thank God it was still under warranty! I had a Maytag dishwasher that was once repaired due to wear and tear but it lasted 12 1/2 years! I called Samsung at 1 800 726 7864 and they will not pay for anything since it is no longer under warranty. Even the repair technician advised me not to purchased Samsung appliances. We are on a fixed income. We trusted that Samsung brand will last at least 7-10 years! It is very upsetting to invest your money at something worthless! I will never ever purchase a Samsung product!

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, Samsung does extend the warranty for one time repairs, and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well Im going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

Great heat that spreads evenly on the glass top. Strange to have heat cycle on and off but it does not affected cooking at all. Overall it is the best stove/oven combo we have ever owned. I would highly recommend Samsung products.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

I purchased this refrigerator in December 2016. Four months later the ice maker froze up and Im sending emails to Samsung. None of the things they asked me to try helped. I just kept defrosting the refrigerator and trying different things. They finally sent a repairman that replaced the ice maker and a few months later I was back to defrosting the refrigerator again. Then in December of 2018 the fan behind the back panel in the refrigerator froze up and I had to replace that. Now I have to defrost my refrigerator every month or two to keep it working. Lots of trouble and a headache to have to do this all the time! Samsung told me that my model was not listed as one they had problems with!!! I wish Samsung would do something about this wide spread problem.

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an SE started flashing. I looked at troubleshooting in manual and it said to press clear, I did and it worked for a few days!!! After few days, SE showed up again, and could not fix. Stove too worked, oven didnt. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, shouldve bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

I purchased my dishwasher and had it installed. After two washes the washer started leaking. We called customer service and after many attempts of scheduling and cancelling because theyre too stupid to confirm an appoint or called the correct number, they came. The technician told us that the panel was not sealed properly and that he would come back and get it fixed or would replace with a new one. The following appointment attempt, they called on me at the very last min and asked to come another. They told me 10:30-11:30 but instead came at 5pm. Another technician came this time but instead of fixing it, he blamed on the height adjustment screw removal and thats why the washer was leaking.What kind of ridiculous excuse is that because its not even related!? They refuse to fix my washer but what kind of crap machine breaks after two washes? Reassure that I will never buy a Samsung product again. I would make sure to make everyone knows about this. I would rather buy LG or GE instead of this crappy, poor service Samsung brand!

Purchased the Samsung french door refrigerator RF263BEAEWW/AA at Home Depot, I also purchased for $150 through Asurion with their extended 3 year warranty on 11/2/14. Beginning on 7/29/16 the ice maker began freezing up thus it would not make ice. I called Home Depot’s Claim number to begin the first of many claims through Asurion. They sent out Ben F. Login & Sons for the repair on 7/29/17. They replaced I think the Auger, they did not leave me any invoice. Then on 12/26/16 the ice maker stopped making ice again. On 12/28/16 A Plus Appliance was sent out and they replaced the ice maker motor and Auger. The Ice Maker stopped making ice again on 1/30/17, so MD Appliance came out on 2/2/17, to repair it by using caulking around the ice maker and proceeded to defrost the ice build-up with a blow dryer then left.Then the Ice Maker stopped making ice again on 4/1/17, so Residential Tech Services Inc. came out on 4/3/17 to verify this fact as per Asurions Lemon Law policy. Which states clearly the fact: After Three (3) service repairs have been completed on and individual product for the same breakdown or component and that product requires a fourth (4) repair for the same breakdown or component, as determined by us, we will replace it at our discretion. Residential Tech did not conduct any repair.Then I called the manager on 4/3/17 of Asurion because I read about all the complaints on these defective Samsung Refrigerators only to be told that this ice maker had to break down 4 times with the same exact problem before they would consider replacement as per their Lemon Law Policy. I argued that I have had 4 repairs done. This Manager claims that the Decembers repair had a defective part thus this repair was combined with Januarys repair not counting towards the so-called 4th time as per their Lemon Law Policy!Then I proceeded to make yet another appointment on 4/14/17, and Tekniton came out to replace the Ice Maker and Auger Motor. He found that on the back of this refrigerator was full of water and leaking inside to the bottom inside the deli drawer and icing up. I then had to schedule yet another repair which took place 4/24/17. Tekniton came out again to replace the Stelian replaced ice maker and auger motor, also repaired water leak, defrost sensor and assy cover evap-ref; Aw1-12 angle-shelf. This tech. found the ice maker was starting to freeze up again but it is still making ice.I called the Insurance company Asurion and spoke with the service manager who told me that on the 4th time, and it must be the same issue that they would send out yet another tech to verify that is indeed the same issue as before and they would consider a refund, replace etc. He lied and told me that each part is under warranty for 60-days. Meaning if this issue happens again within that 60-day time frame it doesnt count towards the 4th time. This is not stated in their policy. He claimed that the December repair had a defective part so that was not counted towards the 4th time. Im still stuck with this defective refrigerator and each tech that has come out have all said the same thing. The ice makers are a manufacturing defect and cant be repaired. This refrigerator due to its constant leaking is a potential fire hazard! If I end up having food spoilage or a fire because of this I will sue! Never Ever buy any appliance through Home Depot as they use Asurion as their extended warranty company and they are liars and horrible to deal with. Despite the fact that you should never ever buy anything Samsung Appliances as they are all nicely designed but have known defects and they continue to sell those defective appliances to the public! I have a horrible feeling that Home Depot or Asurion will make me be stuck with this crappy refrigerator after I spent $2,300 on it!

I purchased a Samsung OTC Microwave, model # ME18H704SFS in Sept. 2016 from Home Depot. On Nov. 13, 2017, the Magnetron gave up. Samsung repairman told me it would cost $280 on top of the $109.00 I paid for him to come out. It cost me $455.64 to have this microwave installed last year. Now this. I will NEVER EVER BUY ANYTHING FROM SAMSUNG.I am so angry as to how a company can be allowed to sell such cheaply made appliances and cheat consumers out of their hard earned money. This just seems unfair. Samsung has to be aware of this problem and yet they continue to sell the units with the same problem. Of course, they are of no help when you call. This magnetron is clearly a problem based on the reviews I have now read. Wish I had read them before purchasing my unit. I would not have bought the WORTHLESS microwave. I had an old GE microwave that I used for 10 years before it gave up and I replaced it. Never had any problems with that microwave. Now you purchase what appears to be a good microwave and this appliance is a TOTALLY WORTHLESS PIECE OF JUNK.

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, No, just repair. The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowes service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung. After a week without a refrigerator and spoiled food, we received and faxed the invoices to Samsung as required. At this point, another supervisor told us that we were only going to receive $647.91 back in credit and that we had to remove the serial number and cut the cord along with a picture. They would email us the information to send back. Today has been another week without an email. My husband calls Samsung and now they are saying the refund was rejected. I believe that Samsung does not stand behind its word or products. This is unfair and deceptive practices. We are filing a compliant with our Better Business Bureau, the local consumer protection office and the attorney generals office.

Purchased RF323TEDBSR in March 2015. Ice maker in freezer (bottom) makes 24 cubes every ten hours. Specs say the ice maker makes 10 pounds of ice a day. Four days of fighting with customer service FINALLY earned me a service call when I was told that the ice maker was not broken, but defective in all refrigerators. I will NEVER buy a Samsung again!

Samsung microwave SMH9187B - Microwave goes on for maybe a second, then loses power for a couple of seconds, then gets power again and clock has to be reset, etc. When it shuts itself off, there is an audible click in the control pad, at which time it dies... much like a circuit breaker tripping. The ribbon was stuck to itself and I separated it. Also I have tried cleaning all contacts, etc. and it does not help. Probably 2 years ago I had the control board replaced. Samsung actually covered the cost. Not sure now though. What a piece of garbage!

I purchased a Samsung refrigerator that has frosted up since I bought it. I have to manually remove the ice from the freezer daily. At first I thought it was that the door was ajar, but with careful scrutiny, it isnt that the door is left open. Reading other reviews, I now realize that the refrigerator has major design flaws and is a lemon. I am at a loss as to what to do since this was an expensive appliance.

Last month, I noticed the drinks werent cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldnt get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasnt in. Tuesday, the part wasnt in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didnt work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.After spending almost $500, I now had a refrigerator and freezer again after over 10 days. I am so upset. I saved for years to buy a new frig, spent a ton of money to buy it, and loved the new one until this happened. I thought they would do the right thing by at least coming quickly and making the repairs in a reasonable time and at a reasonable cost, but I was wrong. No more Samsung products for me no matter what.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

My dishwasher has not given me any problems. It is quiet and gets the dishes clean. I like it. It is about 4 years old. Thank You. I really dont have anything else to say about it. It works really well. Easy to clean...

The panel that shows the time and the timer keeps flashing steam and medium in the background. It’s not even a year old. Very disappointed that it’s already falling apart. Also has a scratch on the top even though I’ve been very careful when using pots on stove and very hard to keep clean!! Have to clean the top every day.

I completely outfitted my kitchen with new, stainless (I thought!) top of the line Samsung appliances. The convection microwave oven board stopped working day one. I returned to store for completely new replacement. Within a week - the same issue. Board replaced four times. Last time just after one year. Problem continued during that time, but I couldnt miss work for repairman to come. Repair tech had said board problem caused from heat of stove. This is an above stove unit meeting all necessary height specs. As a courtesy Samsung offered $430 if I cut the cord and removed serial plate (13 months after purchase of a $700 product with $150 installation!!). I cant replace it for that amount. I also have gas convection range ($1500), the broiler doesnt work. The flames on one burner are HUGE (they licked around pan and caught dinner on fire!) And oven got so hot it MELTED the knobs - apparently they are not metal as they appear but a metal look skin that melts with heat and is also chipping off. Replacement of knobs = $150 only to have it happen again... Additionally my french door Refrigerator ($2800) with two drawers makes a super loud squealing noise. After discussing with a friend, found out she had the same problem with her Samsung appliances. DO NOT BUY!!! NO CUSTOMER SUPPORT or concern for satisfaction. My products are only 16 months old.

Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. Ive had Samsung out two times already to fix this never ending problem to no avail and I am working on my third time now.Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that its 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they dont get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowes 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amps. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.July 3, 2019 post. Bought the Samsung model RF323TEDBSR refrigerator with French doors and bottom freezer drawer in June 2017. Freezer drawer is now failing evidenced by top layer of food thawed. Set the temp to -8 degrees F and no change. Ive called for repair at my expense because Lowe’s Service Advantage expired only two weeks ago (guess I should have renewed for $600). I now hope not to become one of the hundreds of reviewers here that could not get the freezer repaired even after replacing compressor, computer panel, and sensors. If the coils have failed, then Im toast. Wont know until $90 diagnosis this Friday. Before the repair person shows I plan to pull the back panel, remove power for few minutes, clean the coils and sensor area to see if that fixes the problem. But, I doubt it based on previous posts here.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. Im a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around. My summer vacation just began (this is when teachers actually begin to have semi-normal lives, go on Dr. appts, fix appliances, etc), and we went out of town for the weekend. When we returned early today in order to go to a funeral, I heard the fridge making an odd sound. Opened it up, and the entire back is iced over, just dripping in mini-ice bergs. We empty the whole thing, try to remove the back -- no dice. It wont budge. We use a hairdryer to remove the ice and let it sit while we attend the funeral (freezer is working alright, or at least as okay as it ever was, which isnt so great). We come home and it is not working. At all. I looked online and saw literally DOZENS of complaints, all the same.We are thinking we will just go out and purchase a new fridge -- costs of repair will probably be as much as a new one eventually. Based on reviews, it looks like it would do no good to keep repairing it over and over. This LEMON that we paid a HUGE price for is wasting our time. Im thinking of going back to Craigs list and purchasing a second hand fridge -- they run for years!!!!! Im SO angry!

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

We had a broken refrigerator door shelf. I called Samsung and they promised to send me for free a new shelf even though it was out of warranty. Shelf never came. I called back and Samsung said order had been canceled (without telling me) because out of warranty. I said they promised to send me shelf. After several more phone calls and escalations, Samsung said they would not abide by their promise and said I would have to pay for shelf. Also, the ice maker went out shortly after the warranty expired and that costs $500 to fix. Suffice to say, I would not recommend buying a Samsung refrigerator and Samsungs customer service is awful.

I recently purchased a home and needed a microwave. My parents have a second home and they were kind enough to give me the 2-year-old Samsung microwave from that home. The microwave was hardly ever used when my parents had it, so apparently daily use was just too much for it. The keypad will not work - at all - not one single button. Ive tried unplugging it and leaving it unplugged for hours, it doesnt work. The display just flashes Simply Samsung forever. Then, in the middle of the night, it activates the 1 button by itself. Ill wake up and hear it repeatedly dinging and the display says 11:11. This microwave was never exposed to any water or harsh climate conditions. Its just a piece of **. Now that I have to purchase a microwave, I can guarantee it wont be a Samsung.

We had our Samsung French Door refrigerator for about six months when the ice maker would not stop making ice when the bucket was full and then get jammed up with ice up at the top of the maker. After clearing the ice and resetting the maker multiple times, I called Samsung. The phone tech was very hard to understand, since he was from India (although he was always polite). He walked me through several resets and then, instead of sending a service tech as I requested, he had me turn the ice maker off for several days and then turn it back on and reset it with the intent of clearing the machine. It did not work. More jamming of ice. Today I called service again and they are sending a service tech with a new ice maker. I will update my experience after the install and a reasonable time to see if it functions correctly. However, I do not feel it was appropriate for them to postpone service when the problem had persisted for almost a month prior to my call and I am not pleased that the ice maker failed when the refrigerator is only six months old.

Re: Samsung Double door fridge Model # BS22HDHPNSR/AA Serial 067143AF301211J bought in 2015. This fridge constantly gave us problems and totally stopped working 4 times with total loss of frozen food and perishable items. When Samsung customer service was called they suggested pressing some buttons and tell them if we heard a whirring noise! We did that and it worked on 3 occasions! In December 2017 it happened again and when called they said it was out of Warranty and we should not call them again! We went to Lowes to buy a new fridge and the appliance guy told us that the sealed unit including the compressor in our Samsung Fridge has a Five year warranty. On calling Samsung they now agreed that the sealed unit and compressor indeed had a warranty for 5 years and directed us to contact their service center Lakes Electronics, 2101 W. Atlantic Blvd #108, Pompano Beach, FL. 33069.They sent their technician on 11/10/2017 who confirmed that the compressor is locked (Error 84E) and charged us $99.00 for his visit. He asked us for the original receipt which We could not provide as a lot of paperwork was damaged and lost in the Hurricane! We contacted the Manager at Lakes Electronics who confirmed that without the receipt they cannot repair though the compressor and sealed unit was still under a 5 year warranty as Samsung had not paid them for work done without a receipt in the past! We then contacted Samsung and after much cajoling We were given a one time parts and labor ticket valid for one week only. A repair was scheduled but as the compressor did not arrive on time, the ticket was cancelled. After the holidays We were asked to call Samsung again for a new ticket valid for 7 days and a repair was scheduled, but cancelled again as compressor had not arrived. Finally, when the compressor had arrived a repair was performed in our home on 01/25/2018. We were made to sign a work completed sheet by the technician who said that you should start using it from next morning! Lo and Behold, come Morning and both the Freezer and the Refrigerator compartments showed a higher than room temperature!!! We contacted Lakes Electronics and were told that as We had signed the work completed sheet they cannot come back to check unless We get a new Ticket from Samsung. This time Samsung customer representative told us that our unit was not under warranty anymore. When asked to be directed to her Senior who reluctantly agreed to talk to us. We requested that Samsung should do any one of the following: 1) Arrange for their service center to pick it up and do a complete and Satisfactory repair before returning it to us. 2) Give us a replacement for their defective item. 3) Arrange a refund. Neither of the above options were accepted but a New one week one time repair ticket was issued and the technician again came on 01/29/2017. He confirmed in his notes that both sides were not cooling and the compressor was making a loud noise. He asked for advice from Samsung tech department if a replacement should be done but this was summarily rejected and he was asked to change the Condenser and purge all the gas (?Freon) and flush it with Nitrogen. As he did not have either Nitrogen or a replacement condenser a new appointment was scheduled for 02/01/2018. A Nitrogen flush was performed and We were shown that it was working to his satisfaction and that We ought to sign the work completed form again. We refused to sign and asked him to wait for 24 hours before signing the work completed form. After 2 days i.e today the fridge is dead again and all the frozen food including expensive Salmon Lox purchased over the weekend is rotting! WE HAVE INCURRED A LOSS OF AT LEAST $4000 IN DAMAGED AND LOST PERISHABLE ITEMS, long hours waiting for proper if never a prompt response! Marital discord as the wife wanted me to dump the Samsung fridge and all the other Samsung products in the house and replace them with preferably American made products!

After reading Consumers Report Magazine and choosing the top rated products, we went to Best Buy and purchased all three appliances at once. The Oven started smoking (first time used), filled the house with toxic smoke, burnt my ladys face. The microwave exhaust fan never turned on. All this happened within the first time we used the oven. The side by side refrigerator started leaking water and wont stop leaking (water dispenser). Samsung sent out repairman for the range-oven, ordered parts then came back out to finish repairs, tried to use oven again, oven went up in smoke again. SoCalGas Co. came out and RED-tagged the Range-Oven. So far Samsung has blamed us for all the problems. We had to hire an attorney to handle this mess. Samsung has problems with their phones, washing machines, ranges, microwaves, and refrigerators. I wonder whats next?

We purchased a French Door Rf323TEDBSR from Lowes. The top ice maker would not give us cubed ice. We had repairmen come out and try to fix it. After 22 hours on multiple phone calls to Samsung, Lowes replaced it at their cost. They replaced it with the same model, new in the box. The new one had the same problem. Samsung refused to replace the ice maker and said thats normal. We have to open the bottom drawer to get ice. When we have parties we have to explain about how the top ice maker does not work. Because I worked a full time job and we have three kids, I ran out of energy to take off work and to keep calling. At the time I did work at Lowes, and it has cost Samsung a lot of business considering I worked in the appliance department. Also, I still tell people about our problems after 8 years. I have other friends that are also complaining about their refrigerators. That is why I decided to write this.

The ice maker freezes up on our fridge monthly. We had the repairman in no less than 4 times to replace or fix it. They even replaced the fridge the last time. The problem still exists in the new updated one. Do not buy Samsung fridge.

The refrigerator seems great until the evaporator began freezing up at about 15 months. The repair person said this is a common failing with Samsung but we had to fight for months to get the problem resolved with Samsung eventually refunding the full purchase price after claiming it was not a warranty item and me having to read their warranty back to them word for word in order to seek resolution.

Purchased fridge, stove, dishwasher, over range microwave, washer, dryer and numerous TVs. Stove cracked from side to side, I purchased new top and installed myself. Fridge stopped working, called Samsung. Spoke with Roger ** Executive Customer Relations. He know nothing about customer service or customer loyalty. I will NEVER purchase a samsung product and if anyone I know is looking to purchase I will tell them BUYER BEWARE.

For the fourth time the in-door ice maker has stopped dispensing ice. When we remove the ice tray, there is a large chunk of ice in the back of the ice maker. We defrost and reinstall the ice dispenser and it works for a month or so, then freezes up again. Very frustrating. The refrigerator is less than one year old, the 31 cu.ft. French Door model.

I bought a French Door, 2 drawer blue stainless Samsung refrigerator Model # RF25HMEDBSG 19 months ago. The icemaker started freezing up immediately after the 12 month warranty expired. I have deiced the icemaker 4 times in the last seven months. This week the fan in the back started making noise because it was rubbing on an ice buildup in the coils. This isnt what I expected when I laid out $ 2,088 for what I thought was a quality product. I didnt think I would need an extended warranty to cover the first three years. Wrong!! I looked at a YouTube video which saved me a service call which would have cost about $300 from Dish.What I learned was that there is a way to do a manual defrost for the coils that is not in the Users Manual. Empty your refrigerator. On my model, press the top item on the left side of the display which is Freezer and the middle item on the right side which is Lighting and hold for 12 seconds. It will go through a series of displays and stop on the last which is FD for Fast Defrost. This activates the heating elements to defrost the coils. It beeps for 30 or 40 minutes then stops which I assume means that the defrost is complete. I carefully defrosted the icemaker with a heat gun on low from a distance. That was 3 days ago and I have icemaker ice and no fan noise. We shall see how long it holds up. The YouTube showed an older model but by pressing the SAME LOCATIONS on the display twelve seconds, FF came up and he had to press a function three or four times until the Fast Defrost FD started. Use at your own discretion. I hope this saves you some repair $$.

We purchased a Samsung elec. range (FTQ353IWUX) in 2009/2010 from Best Buy with an extended warranty. Within the first year, the oven would initially come up to temp. but not hold that temp. and actually begin to fall off. Best Buy had a Geek Squad rep come out. He changed $400 in parts without fixing the problem. When, at my recommendation, he finally began to do some troubleshooting, we found that one of the wires to the baking element had burned off. He cut back the wire and installed a new terminal lug. As of this week, the same old problem surfaced. Being that the unit is now out of warranty, and me being a retired industrial electrician, I shut off the supply power and opened up the back of the range. I found that not only had the same wire burned off its terminal lug but additionally, the two power wires that feed the broiler element had burned up as well.I called Samsung today. I was told that since it is out of warranty, it is basically my problem even though this very same issue occurred while it was under warranty. They offered to have a service co. come out and look at the unit, at my cost. Right. Thank you so much Samsung, for nothing. I explained to the Samsung rep that with these wires being burned up, there were only a limited number of possibilities as to the cause including undersized wiring, undersized terminal lugs, and/or poor crimp connections. Her response was only that it was out of warranty. I expressed my concern that this was a safety issue but that too seemed to fall on deaf ears. Wow. This company really sucks!!

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.

Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)I’m frustrated after buying the Samsung refrigerator product and I m not satisfied with the service of this product. I bought the Samsung fridge last year. Now I have a lot of troubles at the present. It is not working. There is a major problem; the refrigerator is not working. Kindly register my complaint and replace the refrigerator I bought. If the Samsung refrigerator is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.I am not really happy with the way your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably, since it is the responsibility and duty of the producing firms to attend to the customer’s needs.But yeah, Samsung has a very bad after sale support. They basically sell you the stuff and then forget about you after that. They dont care about the complaints, and they dont stand behind their products. I will never purchase another Samsung product again. I dont care how good they are. There are always alternatives, and I would rather deal with a reputable and ethical company. I want to replace my Samsung refrigerator immediately. I have very bad experience with Samsung product. Even I dont know where I am supposed to go with my complaint. What should I do? I will never purchase any Samsung product again, even suggest others to buy Samsung product. I am requesting you to see the matter and try to solve my problem.

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know its 9 years old but all these are poor workmanship for material used.

In 2011 we purchased a Samsung French Door refrigerator based on the twin cooling system. I love the French door style but the paint peeled off one of the handles within the first 90 days. I contacted Samsung and they told me it was a maintenance issue and it was my problem. They referred me to a parts supplier and I was prepared to buy a new handle (I had no choice) but none were available. They were to contact me when they had one. Now they are discontinued and I cant find one anywhere. I spent over $1,000.00 on a refrigerator that looks TERRIBLE.

We were excited about buying our home and I wanted the Samsung French Door Refrigerator in Stainless Steel. My husband begged me not to get it - I SHOULD HAVE LISTENED... We bought the refrigerator in November 2014 and from December 2014 to March 2018. I have had the same problem. The ice maker freezes, it leaks from the ice maker and I have to put a towel down... REALLY... I have called Samsung who passes the buck. They asked me to send all my documentation, which I did, then tells me that I need to get someone out there to do a service order and for ME to pay for it.Then they tell me that in Beaumont, Texas there is not anyone that services Samsung anymore and that I need to find someone... then said BYE. Really, everyone on here is having the same problem and Samsung is not doing anything about a faulty appliance. I will NEVER buy another Samsung product. They do NOT honor their name and do not honor their product. Again BUYER BEWARE of this refrigerator... yes its pretty but it does not work.

Love the stove, it fits the bill for everything! I want to do. If I have any complaint at all it would be that when you cook in the upper oven you have to take care you do not burn the product. The water boiling feature is great! Oven heats up very fast as well as being able see what the temperature is as it is getting to the programmed temperature. The surface of the range does need to be cleaned after each use or it shows!

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

Ive had my dishwasher approximately 2 years... It occasionally doesnt dispense the soap during a load. Today, I see a huge discoloration in the stainless steel on the front panel, right behind the soap dispenser? The spot is the size of a peach. I tried window cleaner on it, to no avail. I have no clue WHAT caused this. I will be calling PC RICHARDS to complain.... Im sure after 2 years, they will not want to hear it, but something is obviously defective in the door... since it was fine until today.

We purchased this range in the Fall of 2016, Model #NE58K9430, with digital dials. There are several things that are disappointing. It is very hard to keep the glass top clean (this is not my first glass top range). Cannot use pot or pan that is not smooth on the bottom as it will scratch the surface. Consequently, I had to purchase new cookware. If you get too close to the digital panel, even your clothes will make it come on. If you get too close, the lock will come on and the only way to get it off is to flip the fuse box!!! I am short and reaching over to clean the top, the timer button will come on, the warmer button will come on, the self clean button will come on, and that is with only clothing touching. I am at the point of throwing this in the garbage dump. No wonder Lowes had it on sale, which even at $1000 it was no deal. Cannot find order info, but was purchased at Lowes Hardware, N. Myrtle Beach SC. I would NEVER recommend Samsung Appliances to anyone.

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

I purchased a Samsung french door refrigerator model #RF23HCEDBSR/AA at Home Depot on July 4, 2016 to replace my still working 23 year old Kenmore refrigerator/freezer. I also purchased a 2 year extended warranty on it. Two weeks ago I noticed anything liquid being refrigerated was freezing solid. Internet research says most likely the main control board has failed and will need to be replaced. The part runs about $130. I contacted Home Depot and they gave me the purchase order number but claim that I didnt purchase an extended warranty. Unfortunately, I cant locate my receipt. I did register the fridge with Samsung. I contacted Samsung and they advised me the fridge was out of warranty. To have it serviced would cost $160 just to come to my home and diagnose it. Parts and labor would be extra. So Im looking at a minimal of $300 to fix something that shouldnt have crapped out after fifteen months. After reading that thousands of other US consumers are dealing with similar issues with their Samsung appliance purchases, Im convinced this will be my last Samsung purchase until they make good on customer complaints and take action concerning quality control.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

Microwave model ME18H704SFS and Samsung Dishwasher purchased Dec 2015 and installed March 2016. Began use then. Dishwasher was a lemon immediately with an electronic board error E11. Samsung warranty sucks! Getting thru for help and not will to replace unit just to fix which wasnt possible. Terrible customer service. Dishwasher never worked from day 1. Microwave also lasted less than a year after installed. Feb 2016 went to use popcorn sensor feature and lo and behold received that E11 error! Not sure if we had ever used that feature before since it was at a cabin. That is used mostly in summer. However, tried all other sensor features and they all give same error now! Microwave still runs on regular time but I purchased this model specifically because I like the sensor feature. Called the number and was told they would fix same as the dishwasher thing. The repair company called and was scheduling to come fix as this is also a built-in unit and the charge was going to be 200 to come plus additional beyond that. I learned to ask because of dishwasher incident. They said no warranty coverage after Samsung told me yes. I decided to not waste any more time on this because I could buy a different microwave cheaper than wasting my time and energy trying to get it covered which is what Samsung hopes you do! Dont BUY Samsung appliance! I am waiting for my oven and fridge to have problems since I bought a suite of them for a new kitchen. I had originally liked a range and that is why I went with Samsung. Never had problems with that so when we remodeled a cabin I went with a Samsung suite of products purchased at Lowe’s. Got a great buy! I did not purchase the Lowes warranty. Next time I did because of all the issues with these appliances! Samsung warranty forget it!! Buy the store warranty. 1/2 of my Samsung appliances are garbage that I replaced with American made Maytag Dishwasher and Whirlpool microwave. Lowe’s made the dishwasher purchase right and took it back even though I did not buy their warranty - they were awesome! Thank you Lowe’s. I purchased a new suite of appliance this year Feb 2016 for my remodel of townhouse and will see if those appliances last longer than a week or year. Learned my lesson, I took back another Samsung microwave same model that had been purchased because the first one is crap and traded it also for Whirlpool. So now I have Whirlpool appliances from Lowe’s and I will report if I have any issues on them! I spent the extra for the warranty 3-year but I think it will be well worth it. I have little faith that appliances are made to last anymore! Good luck if you purchase Samsung! I will never buy Samsung again - not anything with that brand name on it.

Samsung fridge gave out. Their Customer Support referred us to Home Service Network in NJ. They did not show for the appointment but came 2 days after the appointment--meanwhile no fridge. Also, they dont pick up their phones. Later I learned they are F at Better Business Bureau, with lousy customer ratings. Why does Samsung use these people??

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

Bought a Samsung 4 door French model # RF28HMEDBWW/AA 28 cu ft refrigerator on 11/21/2016 @ JC Penney. The ice maker continually freezes up and partially defrost causing a drip and puddles in the middle door tray and floor. We have had to defrost the ice maker 11 times so far when the issues started last fall and have become really irritating. Not sure if its even worth calling Samsung. I can see why so many jumped on the bandwagon/class action lawsuit. Really disappointing to say the least.

Purchased a Samsung Refrigerator with ice maker. One month after delivery I heard a loud noise. I called Samsung and they asked if my fridge was cold and freezer cold. I replied yes, then I was told the noise is normal. The noise got worse and I called again and brushed off. After the warranty expired then they said it needed service. It cost me to fix and I found out this is problematic and no fix available. This is a 3,000.00 + dollar appliance and this has to be addressed or Samsung should pay for all service.

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

It sounds like 2 years is the magic number. We purchased our Samsung microwave on 12/2010. We havent gotten any error message yet but the lights & nightlight will turn on and off by themselves at all times during the day and night. Weve been unplugging it, worried about a possible fire. So much for convenience. Im not paying to repair this piece of crap. I feel bad for my husband who is going to need to install a new one... that isnt a Samsung.

When we first purchase the refrigerator the ice maker didnt work. Samsung came out and the motherboard had to be replaced in the refrigerator. Periodically I like to clean behind my refrigerator and make sure that the coils and part of the refrigerator they recommend that we clean in their manual. If we dont really put the refrigerator back exactly level refrigerator runs constantly and will not defrost. We have to pull the refrigerator back out unplugged it, leave it unplugged for 2 hours plug it back in level it again before it will work. Ill never buy another Samsung. We also have their range which I have had to have a replacement part for as well. We have only owned these appliances for three years. But its long enough to know that Samsung does not build a reliable appliance. I only used a 1-star rating because I couldnt leave it blank.

Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now its sort of working again. No telling how long until it fails again. It is so aggravating.

My Samsung refrigerator has been worked on twice for ice and water under the tray. I have also called Samsung with no satisfaction. I hope someone is working on the class action suit. I will never buy anything from this company again.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

Unfortunately, 1 is the lowest I can rate Samsung!! Do NOT buy Samsung, simple as that!!! Ice maker freezes up consistently, company wont do anything about it and it is a KNOWN issue. Do NOT WASTE YOUR $$.

Sure wish we had done some research before buying a Samsung fridge. After 3 years ours was getting so much water in the veggie drawers and in the freezer we had to defrost it. Had so much ice built up that the freezer drawer would not shut tight. I called Samsung and they had never heard of this problem. This is B.S. They dont listen. I will never buy another Samsung product. Should have stayed with Kenmore. Have never had a problem with their fridges. Our Samsung is a double door with the freezer on the bottom. We purchased it in Oct. 2014. I will let family & friends know DO NOT BUY A SAMSUNG.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

I purchased model #RF25HMEDBSR in 2015. To date Ive had to have it serviced three times at a cost to me of $900. I have been waiting since July 27 for more repairs for the same issues and they cant get anyone to do my repair until Aug 27. The ice maker and cooling issues are defects that have been around since 2006. Samsungs customer service is horrible! They have been giving some refunds for their faulty refrigerators but it can take months of waiting and countless hour on the phone with them, if you can get to a human. I love the design of this unit but having to pay $900 in service fees is unacceptable. Avoid at all costs!!!

I purchase this refrigerator in November 2013. By February I was on my first of many repair calls. Like everyone else the icemaker how many times. Then a new problem - the door seal was not working... Ice maker... then icemaker... icemaker... Hey a new problem- the door on the right started to pop, popped on closing. Started on Saturday January 26, 2019, now January 30, 2019 popping stopped. Now door will not close, having to put a chair in front to keep it close. I have contract. Was told this is not included in contract. Given another number to call. Very pleasant, no help. I want my purchase price back or a new refrigerator. Too much money to be unhappy. Do not buy, but if you dont mind the headache, beautiful in the kitchen.

We bought all new Samsung appliances for our new home due to their cheap price for the collection. First warning sign. Not impressed with the dishwasher. Severely pissed with the refrigerator. The French door design of having the ice maker in the fridge section is poorly designed. Though, we had great results from similar concept but that was a Kenmore Elite at our previous home. The ice maker is not as bad as others after a year or two, but we have only had it for 6 months before problems erupted. Ice builds in the ice maker on all the components not allowing for cubes to be made for passage into the ice tray. 9 months into ownership and we are making our own ice. Read other stories and you will find the same issue. Spend the extra couple hundred dollars to get working appliances - you can thank me later.

Anyone purchasing a refrigerator should not have to worry about plastic bins cracking under little to no stress because of inferior manufacturing. Customer service just wants to sell extended warranty at cost of over $385 which would not even cover the bins. Refrigerator less than 3 years... cheap warranty and looking to make money off hardworking, previously loyal customers... no more... Stay away unless want more maintenance costs with inferior warranty and parts!

I purchased this Samsung refrigerator in July of 2017. From the get-go, I had problems with the unit. First, one of the shelves was uneven. Then I had a couple of service calls to address the loud bang noise the ice machine makes. The repair for this reduced the problem but it still does it occasionally. The most frustrating and persistent problem has been this frequent yet intermittent buzzing sound, like the sound a fluorescent light bulb makes just as it is going bad. I have had the service company out several times to address the issue. The last technician told me it was a normal noise. This is the fifth refrigerator Ive owned as an adult and I have NEVER had this problem. Samsung keeps sending out the same repair company but without any fixes. I am at my wits end.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

I purchased the Samsung French Door RF26V Series Refrigerator at Lowes. Approximately 15 months afterwards the refrigerator was not cooling properly and I noticed back wall inside was frozen. I was forced to purchase a used refrigerator and put in my garage because it was unsafe to store food at 45 deg. Repairman told me to unplug it for 3 days and let it defrost or thaw out and try to restart, and if that doesnt work he will come look at it. Also the ice maker just keeps pushing ice out the top of the bin causing it to break the bin - $99 for replacement. I paid $2500.00 for this appliance and I am very disappointed with the Samsung product. I will never purchase another Samsung appliance nor will I recommend the product to friends or family. This is day 2 of defrost, I feel like Im in the olden days of having to defrost the refrigerator. I am a widow raising a teenager and cannot afford to buy a new one. Thank you.

4 1/2 weeks ago I called Samsung customer service because my refrigerator had stopped working. It leaked water all over my floors. In the morning when we noticed my new kitchen cabinets had been damaged from the water. However, I did not even bring that issue up. All I wanted was my 3 year old appliance fixed since it was still under warranty. I was promised $100.00 to cover the cost of lost food items, still has yet to arrive. After two weeks I asked to speak to a supervisor and he offered $150 for a mini fridge that will fit cold cut meats, cheese, drinks/water and a gallon of milk. They have told me that the part has been ordered but that is all I really get. NO ONE has fixed the real issue!!! We were eating out 3 times a day because I could not hold any food. We are a family of 6 (4 children under 7 years of age) and my husband has kidney disease, so he is not suppose to eat junk!!! DO NOT BUY SAMSUNG!!! THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. I recommend Whirlpool. They helped me out with so much with my previous appliances.

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

Purchasing Fridge in winter season and building a supply of 2 full bins of ice. We had a warm spring weekend Sat & Sun. Sunday night I went to get some Ice, both bins completely empty. I thought wife turned it off. Nope still on, so I kept an eye on it and the dang thing dont make much Ice. Called Samsung, they said “Push power freeze button.” I asked, “How much more Ice will it produce?” They had no idea so I did not much improvement. Bought a used fridge with Ice maker for garage, makes 2 to 3x more. Now my drain for fridge freezes, water runs under bottom drawer ¼”, ice drawer wont open eventually water on floor now. I have to take apart, unfreeze drain, put back together. I have replaced defrost thermostat, had a repairman fix it 1x and Ive done it 3x and tired of it. Dont buy a Samsung.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

STAY CLEAR. We replaced all of our kitchen appliances in 2014 with Samsung products including a fridge, stove, dishwasher, and microwave. This has turned out to be an expensive mistake. The 1 year warranty covered the first year of problems. Since then we have had to spend hundreds of dollars to keep them running.

Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage. There is no indications that anything was dropped on it. Executive customer relations put me on hold for 45 min and then I was disconnected twice after waiting to speak to supervisor. Then finally was able to reach supervisor voice mail (what a surprise!), left message to return call and hopefully I will hear something soon. But will probably be told the same thing not covered under warranty, still not happy. Stove was recommended by Lowes rep! Samsung is the worst company I have ever dealt with!! Still fighting to see what someone can do.UPDATED ON 09/02/2015: Update to my complaint about Ceramic cook top model# NE59J342*SS. After several calls to Samsung and from Starkey Williams with no solution except for me to pay out of pocket for the cost of parts, labor and repair of range (approximately $300.00 for new cooktop and $175.00 for service call). Since I had purchased this range less than three months ago, I became very frustrated and decided to contact Lowes with my problem. I informed them of the complaint and was told I should have come to them first. I then quoted to Lowes the electrical safety warning statement from page 6 of the Samsung user manual. If your appliance malfunctions or if fractures, cracks or splits appear, switch off all cooking zones, unplug the range from the AC wall outlet and contact your local service center. (That sounds like this is not a new complaint, may have happen to someone else?) I didnt know who the local service center was, so I contacted Samsung with no help. Lowes instructed me to contact Lowes Advantage warranty service. I did and again no help as their warranty only covers what Samsung warranty covers, and does not cover physical damage. So, now what? I looked on back of sales receipt for Lowes return policy and found at Lowes, customer satisfaction is their goal. So, I hoped they might be able to repair or replace the item since it was purchased less than 90 days ago. Second trip to Lowes and discussion with appliance sales person and manager I was granted a solution and that was to replace the damaged range with another same model range. Im happy Lowes was able to help me and hope that I dont have any problems with this range. The delivery person said he was surprised of problem with Samsung range as he felt Samsung was a good company and made good products. I hope hes right. Thank you Lowes for your support in this issue.

Model # RF26J7500SR, French Door with external water/ice maker. This was delivered 2.5 years ago. The ice maker continually jams... Ive had at least 5 Samsung repair guys out and they try to fix it, but in a few weeks its back to being jammed and dripping. Im now fighting with Home Depots warranty company to get it replaced or fully refunded!!! A royal pain in the derriere!

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

DMT300RFW - I purchased this dishwasher in May 2013. In the time since then, it has been inoperable for about 20% of the time. It kept giving heat sensor errors. After three heaters replaced and one harness, I am now being told that they cant fix it. Really a bad product.

If you want to buy a dishwasher that will last 3-4 years then buy a Samsung. When ours stopped working it was hard to find a technician to look at it. Finally we did find someone and after 3 weeks of trying to get the right parts he told us to just go and buy a new dishwasher, he couldnt take the crap from Samsung anymore. Think before you buy!

I purchased this dishwasher October of 2020. The first time I ran it, error code OC flashed and the dishwasher would not complete washing. A plumber came and checked the waterline/connections and Samsung came out and replaced the motherboard and the issue remains. It has now been 3 months and the problem has not been resolved. Samsung will not replace this because they have not actually seen the error code on the dishwasher. To run a full cycle from start to finish before the error code stops the cycle, I have to run it 3-4 times before it will fully run through a full cycle.

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

Whatever you DO NOT buy Samsuck appliances. I am on my 5th ice maker and second control board and no ice. Customer service makes Comcast look like the Catholic church, they are a joke. All they do is apologize and say they have the same refrigerator with no problems. Yeah right. If you are in the need for appliances run as far from Samsuck as you can.

We have a Samsung RS263 with French doors. We keep hearing a sound like a fan clipping something. Called Samsung toll free number and got told basically to call a authorized service center and get a technician out. We live in rural Saskatchewan 30 minutes outside of Regina. When we asked who was the authorized rep for our area Samsung couldnt tell us. I finally suggested to my wife to unplug the fridge for a while because to me it sounded like the fan was hitting on some frost or ice buildup. After a couple of hours we plugged the fridge back in and the problem was gone for a day or two, then reoccurs. We had a few fridges in our lives and this is the first and last time we will ever buy any Samsung product.