I called Samsung 2 times to complain about the drawers on our fridge. When you put anything in them they come off runners and fall through to drawer below. They said a service person could come out but if they were not defective we would be charged for visit. I know there is a defect even though nothing is broken on inside but I am not going to be charged by someone who says its not broken. They were no help. All the lady did was apologize 20 times and said nothing else could be done.

We purchased a 3 door Samsung refrigerator Jan, 4 2016. The ice maker drips water through the ice dispenser and several times ice has lodged in the maker preventing new ice to drop and consequently build up ice. The repairman says this is a common complaint and we can either replace the ice maker ($500), shut the entire refrigerator down for 48 hours to let everything thaw or use a hair dryer to try to help the thawing process. He says it is an engineering flaw involving the air flow. Of course once you melt the ice it will happen again. I paid $3000 for this appliance and based on the amount of bad reviews I just now read regarding Samsung refrigerators, Samsung should for pay for this consistent problem to be repaired.

Samsung RS267LBBP - Nothing but problems since purchase. Water leaking out of inside due to clogged defrost tube (ice) just replaces 2nd ice maker. Water leak ruined hardwood floor (new). Samsung says they dont have a problem but just google Samsung refrigerators and look for yourself. Never will buy another Samsung product of any kind. TVs are also junk.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

We wanted an additional oven to supplement our regular oven; this Samsung fit the bill because it's a convection oven that can roast and even grill meats such as chicken that can sometimes be hard to cook thoroughly without the meat becoming too dry or tough. At 1.1 cu ft it might be a tight fit for Perdue Oven Stuffer chicken or anything larger, otherwise it does its job well. Our microwave is 1700 watts, more than enough for any task from soup to popcorn to roasts, and we saw that Lowe's has our oven, model MC11K7035CG, currently on sale for $299 as of July 3.

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

RF217ACPN - I have owned this refrigerator for about two years. After a year and a half, I started having ice build up in crisper drawers. Researched problem online and found YouTube video describing the problem and fix. Removed shelves, etc., and panel covering defroster coil. I found the coil covered in ice and the drain clogged shut with ice. Followed video by replacing defroster thermistor sensor and using hot water to de-ice drain. I have now gone through the hot water treatment three times, also relocated (slightly) the sensor, but problem keeps reappearing on a less than two-week cycle. I own two of Samsung TVs and a computer monitor manufactured by them. I love them and have no complaints, but the refrigerator design really sucks along with their support. Will never buy a refrigerator from them again. LG??? Same boat??? Korean made.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

I purchased a Samsung French door refrigerator and an over the stove microwave 3 years ago. They worked great for about 2 years and then the trouble started. My refrigerator stopped cooling completely. I had a service tech come and he told me it was a manufacturers defect but since it was almost 3 years old, I was out of luck. Mind you, he didnt hesitate to try several times to fix it to the cost of over $700 before he suggested I dont put any more money into it. I tried to get him, as a service tech, to contact Samsung to inform them of the mfg. defect but he failed me on that also. The microwave fan went after about 2 years. It did work but was extremely loud. Then the other night (about 4am) I heard a beeping and the microwave was beeping SE. Now it does not work at all. I had to unplug it to get it to stop beeping. Never again on Samsung appliances. Oh yeah, I also have a range I bought which was Samsung and after 1 year with that, I had to have a burner replaced. Im not at all happy, very disappointed.

I purchased Samsung Microwave SMH9207ST which comes with a 1 year warranty. The microwave was manufactured in February 2011, very moderately used, and owned for approximately 2.5 years. At 15 months, an internal piece of the handle broke, not allowing the door to close. I contacted Samsung who referred me to a repairman. For a repairman to assess the problem, order the parts needed, and install would have cost over $125 plus having to take time off of work without pay. I was able to quickly assess the problem, order 2 plastic interior door pieces (one extra) for $12 with shipping and reassemble the microwave in about 3 minutes.After 2.5 years the microwave completely stopped while cooking. I am very extremely disappointed in the quality of this product. I also own a Samsung Jr, manufactured in 1999, which has been used far more, even brought tent-camping and trips, and it is still working fine. I am now very reluctant to purchase a Samsung product. I plan to take this microwave apart to attempt to diagnosis the problem myself. In the meantime, I will continue to use the Samsung Jr until I have the resources to purchase a new microwave.

I will never buy a SAMSUNG appliance ever again. I purchased a refrigerator. So I wound up with a lemon. I have spoken to at least 6 or 7 different people the ones that have not resolved any of my issues with the fridge...I even asked to speak to a supervisor and they told me that there was no one available. My freezer was making a horrible sound and the refrigerator part is not cooling properly. I keep getting a run around and no one can give me a straight answer. It is horrible. I paid over a $1,000 for this not even a year ago. They are liars and rude and their customer service people dont know what the hell theyre doing. I hate them very BAD BAD BAD!!! EXPERIENCE IVE HAD TO SEEK ANOTHER COMPANY LIKE SEARS TO COME TRY TO FIX THIS JUNK refrigerator. Lets see if they could fix it!!!

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

When I purchased the dishwasher, it was quiet, cleaned great and all of the dishes were dry at the end of the wash. After 1 year, the dishwasher leaked significant water to the point my Pergo floor was ruined. After year 3, the dishwasher sounds like a chainsaw every time I turn it on. It is a shame because it was a nice dishwasher initially, but IS NOT durable whatsoever. For the cost ($500) it should work for more than 1-4 years.

We bought a three piece kitchen set a year ago. First of all, all three items have issues. This dishwasher is the worst. Error message after error message. Constantly. Now it doesn’t work at all. The water wall is off track. No repairman in our area will touch it. They say parts are ridiculously hard to find and expensive. Our oven is sitting in the dining room, broken as well, unable to use. If I could leave zero stars I would.

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

Best range weve ever had! Looks good, cooks great, the convection is fantastic, easy to keep clean, timer is perfect, light in the oven is bright enough, and the different size burners are perfect for our cooking needs!

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know its 9 years old but all these are poor workmanship for material used.

I refuse to give Samsung any further business due to their lack of customer service and support. I purchased a refrigerator from Lowes and the water dispenser produces foul odor and taste, rendered undrinkable. Ive had 4 service calls to fix problem and each technician visit had a different story as to why it occurs. However it reoccurs in less than a year. This makes no sense at all since our house is on a full-house water softener and filtration system. Now Samsung will not admit or take ownership of the fact their this model is faulty. Support will only issue another service visit at my cost for parts and labor which does not resolve any issues. Samsung French Door Refrigerator Stainless Steel Energy Star model RFG238AARS.

To All Folks out there! DO NOT BUY SAMSUNG APPLIANCES!!!! They SUCK and the worse customer services! These people do not give a big **... (Pardon my French.) Since August were been waiting for Samsung refrigerator. Now is October and it’s been 4th time they delivered damaged refrigerator. We went through Hell and no one could help... All they can say is sorry and here is the number to call. You call the number they give and it’s all over again, call this number or that number and NOTHING was solved. Looks like this company only cares how to put thousands and thousands $$$$$ in their pockets only. They don’t care about customers and how to treat them right! Something needs to be done with this company ** people. Please guys do not waste your time, nerves and your money! Samsung will go out of business at one point if they continue screwing their customers.

I had a 7 year old Samsung refrigerator that froze up completely in the back which stops the fan and then the refrigerator does not cool. Had it repaired 3 times in a month. Problem kept happening and I pretty much didn’t have a working refrigerator for 5 weeks. Finally the repairman told me the whole cooling system had to be replaced. The cost would be at least 1200.00. I wasn’t going to put that much money into a refrigerator that was over 7 years old. I thought this was just bad luck and went out and bought another Samsung refrigerator. 2 years later the exact same thing is happening and I’m going through the same thing with the Samsung Repairman who keeps coming in to fix it and two weeks later it happens again. Now I find out doing my research that this is a common problem for Samsung refrigerators and there are two class action lawsuits against them. Because the refrigerator is less than 5 years old the main cooling system is still under warranty, but Samsung doesn’t want to admit that that’s the problem and replace it. Customer service is not helpful at all and they really don’t care how long you have to go without a refrigerator. Besides this problem the inside of these refrigerators are made like crap. All the shelves on the doors have cracks in them and all the wheels on the drawers have snapped off. I will never buy another Samsung product again, unfortunately it was a very expensive lesson to learn.

Ive had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

Samsung makes terrible defectively designed refrigerators. The cooling system is crap, the ice makers are crap and the leaking water that pools under the deli drawer is shocking. No good appliance repair person will work on these fridges because they are crap and the company that makes them is beyond difficult to work with .

The Samsung dishwasher we bought less than a year ago simply does not clean dishes properly. Weve tried everything, short of washing them with soap and water before putting them in. The service from Samsung is atrocious. I spent an hour and a half being put on hold and being asked stupid questions like is your machine connected to hot water. Buyer beware.

I purchased a Samsung RF217ACRS/XAA refrigerator from Home Depot a year ago. Just before the warranty ran out, I contacted Samsung service for a repair. The evaporator coils were over icing and the drain failed causing water to run into and under the chiller drawer. This is the 3 door model with the freezer in the bottom. Request for service initiated on 9/28/2015 and this is 10/9/2015 with no service scheduled. Multiple telephone calls to Samsung service and to Home Depot. Warranty expired on 10/4/2015. All is documented.

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

Bought my Samsung Microwave ME21F707MJT alongside the Samsung slide in range 2 months ago and recently installed it over the weekend. Ive used it about 3-4 times to heat up some food and once before to make some popcorn. Well this time around I went to make some popcorn using the preset popcorn button as usual and went to the bedroom. After a few minutes I smelled burning smoke and sent my friend to check on the popcorn. She screamed out my name and I went running to the kitchen only to see the microwave in flames. I put it out with a wet tshirt I had used to clean something off the countertop with. Disaster averted.Called BestBuy, BestBuy transferred me to Samsung. Samsung was more worried if I was injured or had property damage. Gave me a ticket number like others before and said I would get a call back within 24hrs. (9:15 am) Finally got a call from Samsung at around 3:00 pm the following day and again, they seem more worried if I was injured or incurred property damage. I was told that a service agent would be scheduled to come to my house and service the microwave. Yep, you read right. Service my microwave. I told her politely that I am a loyal Samsung customer with Samsung phones, tvs, tablets, gas range and microwave, and that I DO NOT want a repaired, serviced dysfunctional microwave that caught on fire and is liable to do so again and Samsung should be happy that this incident wasnt worst than it was and that they should be more than willing to replace a burnt up microwave. She said that was not how Samsung warranty works.

We purchased this Samsung Stainless Steel Model DW80F800UWS from Best Buy as a package deal along with a fridge, oven and washer/dryer. This dishwasher has been the only problem and has been defective in the first two months after our purchase. We had a drainage error code problem which a local company contracted with Samsung came out and replaced the part. After 6 months, they had to come out again and replace test another part. These both were under warranty. A third time the same sensor had gone out and they said it wasnt under warranty and that we would have to pay $350 to fix. This was almost half the price of the product. We could not afford to fix the problem and after leaving it sit for 6 months and hand washing dishes I decided to test it to see if it would work and it has ran 5 full cycles. My only guess is that the sensor has to dry out. So after every time I wash I leave the door open to air dry the unit and wait almost 24 hours before loading it up and running it. This is a pain and I know that my working unit will soon give me that dreaded error code again and Im back to hand washing dishes. Samsung definitely should have a class action lawsuit against them for knowingly having installed faulty sensors that give out immediately and making owners annoyed but happy at a free immediate repair on them until warranty expires and then we have to spend hundreds on a part that probably cost them a few bucks to make. Id also like to include that his unit has never successfully cleaned dishes. There have always been food residue along with wet dishes after the cycle has completed. I actually had a repairmen tell me that with this unit I needed to wash the dishes before putting them in the dishwasher. Also, they told me to not use tabs but to use powder so I could add twice the amount of dishwasher cleaner needed to break down food particles. I also need to run the kitchen faucet awhile before starting to get the water hot it would wash better. I, like an idiot did all of these things. Maybe if I stand on one leg and twirl around it might make it work also.

New technology wonder wall dishwasher error code F3 Failure and will not start back up. Immediately contacted HH Gregg where we purchase unit and extended warranty but they would not engage as they said under Samsung warranty and to call them, although only a week old. No one has answered Samsung Customer Service so still trying to reach them...

Ive had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

This dishwasher was purchased in 2013 and quite frankly has never worked properly. The door over the cup which hold the detergent sticks and doesnt open 5 out of 10. The contents is never sparkling clean and ALWAYS wet no matter what the setting. Incredibly disappointed as we actually love our Samsung televisions! Our Samsung microwave didnt work well either and had to be replaced within 6 months. Stick to television Samsung.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

My Samsung French Door fridge is less than 6 months old and the ice maker quit working. Best Buy would not do anything as I didnt buy extended warranty. Seeing as I was having company, I foolishly got it fixed. I tried to contact Samsung, even with all my receipts, including one for the purchase, they wont do anything. I am concerned now that I will continue to have issues as all the other reviewers. PASS THIS BY!!! Buy a different brand!!!

We purchased a Samsung Refrigerator 2 1/12 years ago and the ice maker has been nothing but trouble. It freezes up and doesn’t make ice. You have to clear the ice off the icemaker then it will make ice for a few days to a week and it’s frozen up again. We have had the repair people out to fix it 4 times and still it isn’t fixed!!! The warranty has run out now and so any repair costs are on us! Don’t buy this product. It’s a complete lemon! Shame on Samsung for not fixing the problem with your products and leaving it left on the shoulders of the consumers!

We purchased a Samsung French Door Fridge less than 2 years ago and the fan is going out; it is loud and obviously off balance. Really disappointed; wish we had seen these reviews before buying.

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

I had nothing but troubles since we bought the refrigerator Samsung side by side with outside doors to get to the door shelves. First two weeks it was beeping constantly and nobody at Samsung Help could not tell me JUST to disconnect and reboot. It took two month for to get a repair man and by then I had it fixed. Then the door shelves are made of such a LOW quality that they do NOT have any quality at all. Within the first six months 3 shelves were broken in pieces and when I complained they ONLY send me 1 shelf. You keep complaining to somebody from the other side of the world and they just keep opening new ticket complains without solving the problem. They send me one more shelf and as of today I only have two door shelves working because each one costs about $60 and I do not want waste any more money. The water and ice dispenser is also a big problem, it seems to have an attitude. It dispenses ice or water whenever it pleases him not the person getting it. It would not dispense and you HAVE to figure out if the temperature its at normal or you have to open and close the doors or you have to turn the knob at the ice dispenser to get anything dispensed to you. Do not BUY it is a piece of JUNK compare to my last refrigerator that lasted 15 years without any problems. If you Do be prepared to pay them at least $240 a year in Door Shelves replacements.

Purchased March 2012, and the warranty just expired... The oven will not heat over 175 degrees and I am now have to look for a tech to troubleshoot. I also bought a matching refrigerator and dishwasher both of which have had to be repaired. I am very disappointed in Samsungs dependability.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

The products might be pretty however they are garbage. Over 2k on a fridge, numerous repairs in 1 year having to take time off work for service calls, loss of groceries due to it going onto demo mode. They being Samsung you would think they stand by the product... Nope. Executive support after 8 emails they tried to sell me a extended warranty that I already purchase. Last Samsung product I ever purchase.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.

My side-by-side Samsung refrigerator, model RS265TDRS, was purchased in December 2010, so its about 3.5 years old. Very expensive unit. It started making noise sounding like a generator - so loud, I was afraid something was breaking in there. When I opened the refrigerator door it would stop, then start again when the door was closed. We moved the food into another refrigerator and freezer, unplugged this unit, and made arrangements with Samsung for a service call. (That itself was an adventure: Samsung rep never responded to email; the phone number in the refrigerator manual was for mobile phone service; the online form for a service request didnt work under several browsers. Finally used live chat and had the chat rep fill out the service request for me.)Two weeks later, I plugged in the unit in preparation for the service techs visit. No noise. The service tech called me to confirm the appointment, then suggested we cancel the service call, because (a) with no noise, he cant really diagnose a problem; (b) chances are it was just ice build-up and may never happen again; (c) removing the panel to get at the fan means removing all tech, because everything is attached to the panel, and that means replacing the panel because you cant just put it back on after its been taken off; and (d) something like his labor and the panel wouldnt be covered by warranty anyway after 3.5 years.These are expensive refrigerators. I like lots of things about it, but I think its ridiculous that I should have to unplug my refrigerator every now and then to make sure ice doesnt build up, and its ridiculous that this problem wouldnt be covered under a warranty. For anyone who has the same fan-sounds-like-a-generator problem, unplug it for a while and save yourself the hassle of getting in touch with Samsung. Im really hoping this solves the problem.

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

Purchased model 4 years ago. Had all sorts of problems. The control pad froze up continually. Lights & fan came on randomly by itself. We had service to fix it on numerous occasions. The repairs were in vain. Could not be fixed. Samsung finally within the warranty period exchanged the unit for a new one. Well, we had the same problems. Several repairs and 3 years later, the unit died No power. Since the warranty expired, Samsung refused to replace or repair. A service call was $165 plus parts. We purchase a new GE microwave. Do not purchase a Samsung Microwave.

Thanks Again Samsung USA. Well here I am again folks. I talked with a Supervisor from the Executive Desk about my problems with customer support and about the Fridge (Samsung French Door Refrigerator RF323TEDBSR/AA). Wow can you believe they are truly a company that will buy back your product for less than you paid and they stick together on all levels of Customer service? And after talking with him he also tells me I have 14 days from the date of the email of the offer from them and thats the end. Another WOW. So here it is -- 2017.00 Samsung French door Refrigerator, 80.00 Delivery, 15.00 new water line (required), 370.00 Extended warranty, 148.00 Sales tax -- Approx. 2622.00 Total spent 1 1/2 year ago. They are willing to buy it back for 756.00. Should I be happy??? I can assure you I am not. If they admit there is a problem and their warranty ran out last August, why would they be willing to buy it back??? And I am suppose to accept this GREAT LOSS? Not without a fight. I have made many calls to them and emails to get paperwork to them, faxes to them on the same paperwork. And was asked again today to email the original contract again, 4 emails-efaxes they didnt get, 2 phone faxes that didnt show the total price. But this final email today showed it all to the young man I sent to while I kept him on the line. So tell me should I just let it go? And top of it all, their policy is before that refund can come, you have to cut the cord from the fridge, wrap it with labels from inside fridge with S/N and model around the cord and take a picture and wait on your refund. Now common sense tells me that if I do that I will lose all my stuff in the fridge and freezer and wait till their refund arrives and then purchase a new fridge plus fork out about 850.00 to replace it with what I bought 17 months after I bought it originally. I wish I could make some sort of sense out that policy??? Would love some feedback on this and would love for anyone with this sort of issue to also SHARE this so others may avoid what we are going through. Thank you Samsung USA.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

Its a hunk of junk, bought in late January 2011. Its the same model as everyone else and the same life expectancy. My story is even worse. I bought it for $400 in Canada + paid $100 for install. Door spring broke at 1 year 10 months old. It was out of warranty and I couldnt fix it myself, so it cost $160 for someone to come diagnose and then fix it. So $660 was the price tag. Then it died 2 months later. There was no error code like everyone else, just went dead. It could be something simple but, after reading this list of complaints, I am throwing it. And I bought a new LG instead. I wont buy a Samsung appliance again. I got a 5-year extended warranty this time, $700 all in, including installation. That means in two years, Ive spent $1400 on OTR microwaves! How insane!

Glass top extremely difficult to clean. After 2 weeks I returned to Lowes where I purchased it to ask if the glass top was made differently. They recommended a certain cleaner. I had a GE glass top for 15 years before this Samsung and it was never this difficult to clean. Then three months later I noticed a very small crack on the glass top. I called Lowes and they only cover for 30 days because I didnt buy the extended warranty. I called Samsung and sent photos but no response. I cant believe the money I paid for this Samsung stove. The top seems to be made differently. The burner areas look like they have rust on them and burn marks. It looks like I never clean the stove but truthfully that seems to be the only thing I do is clean the stove top. I have tried all glass top cleaners and none seem to work. I hate this stove and recommend anyone that wants to buy a samsung NOT to. It looks awful in my kitchen. Samsung and Lowes dont seem to care about it. They think cause there is a small crack that it was my fault. I swear I did not drop or bang on my new stove to make this crack. I am telling you people that are looking for the new double door Samsung electric range, DONT. I am so disappointed with this product.

I agree with all other complaints. I have had this dishwasher (Samsung dishwasher DMT800) since October 2010. I have always had problems since the beginning. I had to replace plastic raisers on top rack at least 3 times and another is breaking. It does not clean dishes. I have to use heavy load just to get a little cleaner. Plastic detergent door doesnt always open. I cannot put any dishes close at all. My other dishwasher (in the old home rental) still works great. I wish I still had it. I have tried several different ways to get better cleaning from the dishwasher. I should not have to baby this machine to clean my dishes. I have an OE error now. I purchased it at Lowes and extended warranty. I called on 02/03/13 and cannot look for service until 02/13/2013. Very inconvenient. I actually have shopped for a new one. Does not have rinse, only cycle. I was told by the salesman it did. All I want is a dishwasher you can use rinse only and put dishes in and have clean dishes. Not too much to ask!

Samsung Model RF260BEAESR/AA - Loud cracking noise from the fridge. The noise happens all throughout the day and night. Samsung was aware of the problem according to the Totem Appliance technician. A new evaporator plate was installed. This did not solve the problem. Samsung technicians claim that this loud cracking sound is normal. It is so noisy that we are awaken from our sleep each night. How can the technicians claim that this is a normal sound when they have never heard my refrigerator. Customer service has been extremely bad. I have spent hours and hours trying to talk to customer service which has gotten me nowhere. Samsung does not back up their warranty.

Last month, I noticed the drinks werent cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldnt get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasnt in. Tuesday, the part wasnt in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didnt work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.After spending almost $500, I now had a refrigerator and freezer again after over 10 days. I am so upset. I saved for years to buy a new frig, spent a ton of money to buy it, and loved the new one until this happened. I thought they would do the right thing by at least coming quickly and making the repairs in a reasonable time and at a reasonable cost, but I was wrong. No more Samsung products for me no matter what.

Problem: Water dispenser began leaking immediately upon installation. Purged system of air but leak continued. Then within a week or so of use, the water dispenser began making a vibrating noise. The noise was in the area where the water line leads into the back of the refrigerator. Solution: After repair service made three attempts, one by replacing the water valve. This eliminated the vibrating noise for a day. The vibrating noise was continuous. The third service call was removing the water filter. There was no vibration or leaking when the filter was not in the refrigerator. The service repairman suggested leaving the filter out for a day then install a new filter. We installed a new filter the next day. It worked. We have been leak free and noise free for several days. So, if you have either of these problems or both, I suggest you remove the filter and install a new one before calling service. By the way, our service company informed us we would be getting a new filter from Samsung since the 6-month period had not been up on the filter.

Same thing, different person. Fridge Model RF217ACRS, manufactured in 2011. Problem started in 2014. Samsung refuses to pay for repair even though original chat transcript with Samsung Support inferred they will stand behind their product, after creating a ticket for me even though the fridge was out of warranty. Problem Description: Fridge coils freezing up, causing fan to rub on ice making a loud noise. Defrosted it multiple times, problem comes back within a week or 2. A&E Services wanting to charge $361 for the repair of what they claim is a $12 sensor. A&E Factory Services tech also told me that this is the cause of 90% of the problems reported regarding Samsung refrigerators.My guess... A&E and any other Samsung Authorized Service Center is being paid off by Samsung to cover-up the actual fault, which may lie with the evaporator, as if the water is drained/evaporated correctly, should not build up as ice on the coils, in my unprofessional opinion. Keep in mind, the evaporator is covered under the Samsung 5-year warranty, but the $12 sensor is not, and their repair techs will charge you out the *you know what* ($360) to replace it. I will never buy another Samsung device as long as I live, and I will steer all my friends and family away from them.

After 7 months of having a new Samsung refrigerator in black stainless the finish began chipping. When I called Samsung they said it was not covered under warranty. Agreed, but this should not be a conversation I had to have. They are not willing to stand by their product or their customers. They told me I could pay to have it repaired. Will never buy Samsung again!!!

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.The only OTHER issue I had which is MAJOR and a reason for me to probably bring my business elsewhere, as I will never say never buy Samsung again, is my refrigerator RF266ABRS, 26 cu ft stainless steel French door with the bottom freezer. The first problem I had with the freezer was within the first year I had purchased it - the ice maker was not making ice into cubes but into chunks. They had the technician fix it in no time. Then in March 2013, the freezer was giving us a negative reading of -2; however, when I unplugged the freezer and plugged it back in, it then said 34 degrees. No wonder all my food thawed out and ice was melted. So we called. Samsung said if it’s a sealed system issue, then it will be covered. They set up a transaction number with Va Electronics, who called me and said I had to pay $125 for diagnostics. After kicking my feet, I finally paid, as they could care less. I spoke with the technician as he stated, there is a slow leak causing only my fridge to be cool but not enough to cool the freezer. I asked if the leak should happen again. He said it shouldnt for another 3 years, so okay...I went about my business for 95 days until I opened the freezer to notice all the food had thawed out again!!! So I called Samsung. You name it. I’ve spoken with them, from Krishonda, Boris to Allison. You name it. I’ve spoken to them and every department. Yes, they gave me the roundabout... Hahaha... I was beyond frustrated; I was in tears and handed the phone off to my husband and told him to speak with them. As I was going back and forth with Samsung and Va Electronics, both saying two completely different things and saying, well, ask Samsung and ask Va Electronics... Eventually, someone needs to own up to this defective product that we, as consumers, are initially paying anywhere from $1900 to $3000 to begin with. It makes you think twice when it is time to purchase a new one. Overall, the experience I am dealing with Samsung and Va electronics is leaving a bad taste in my mouth, but it makes me grateful to know that, compared to their customer service, I am like a GOD at what I do. Thanks for doing a bad job. :)

Just purchased a Samsung oven, had a Kitchenaid for 5 yrs but the burners never heated up fast enough! This oven is super quick and the burners are perfect and its a convention also so thats a plus!! Easy controls. Would definitely recommend a Samsung range to anyone who is looking to replace theirs!!

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

We moved into a new house and decided to replace the appliances. We read the reviews, thank you for the people who do this. It helps, and saw Samsung got terrible reviews on their dishwashers but nothing bad on the particular fridge we were interested in. There were no bad reviews because this fridge was newer and I dont think enough time passed for the problems to emerge. Model number RF28K9380SR, so we went for it, spent a good amount of money on it and months after we bought it (Brand New) we had big problems with the ice maker completely freezing over. We had the SAME parts break 5 times in less than one year. We have requested our money back or a completely new fridge. After weeks on the runaround and being told its under review we have gotten NOOOOO answers. We emailed and faxed in the repair logs. They have sent their own repairmen out and in less than 1 week it broke again. We are, to this exact day, sitting with an ice maker that has completely frozen over and shuts down. Called Samsung for the 6th time in two weeks to be told, its still under review. Not only is this Fridge an absolute waste of money, Samsung is a terrible company and could care less about customers. WE will NEVER EVER again buy a Samsung product. That goes for everything not just appliances.

Updated on 05/20/2019: I have already sent a note about them. They sent a technician to fix my refrigerator and he couldn’t. He said he was not trained to repair this product. This was the fourth repair person that has been here to try and fix my refrigerator. None of them could fix it. The dates were 3/2/ 18, 3/16/18, 3/30/18, & 5/18/19. This person states he wasn’t trained to do this type of repair. I was supposed to get an email stating that the events of Sat., 5/18/19 were unsuccessful. From Samsung. No email. I called them and they wanted to send yet a fifth repair person. I feel they’re trying to run the warranty out. I asked them to replace the refrigerator. I also asked is it fraud when you attempt to sell parts to a consumer that they don’t need, in the amount of $349.18. The technician I hired said “I am glad you didn’t buy those parts because you don’t need any of them.Original Review: I have had two of these refrigerators and they both broke in a short period of time. The first one stopped cooling Christmas time, about six or seven months after purchase. I bought it from hhgregg, who was absolutely unprofessional and didn’t know their product. I finally called Samsung after hhgregg gave me the runaround for two months. Samsung said they would have replaced it because the compressor, which went bad has a 10 (ten) year warranty. Hhgregg dissolves my five (5) year warranty to replace the refrigerator. Samsung sent repair people when the second one stopped cooling last Jan. 2018 - it took until March and three different repair persons, and they tried to charge me $350.00 to fix it and it was under warranty, nor did they replace the food I lost, $80.00. I just paid a repair men and found out the part they wanted me to pay for wasn’t needed and my fridge is still under warranty.Theyve finally taken responsibility to do a repair after someone not associated with them told the truth. It’s been leaking Freon for over a year and may need to be replaced but, theyre going to try and fix it. I am so sorry I ever spent $2600 for this item. They absolutely need to go back to the assembly line, and they know it. I would advise anyone who’s looking for a refrigerator to shop for a product that’s made in the U.S.A.

Largest most expensive refrigerator Samsung makes. Ice maker wont open. Has stopped making ice. Vegetable drawer cracked on right site. Temperature module, which is also the framework for the drawer is also broken. Total Junk!

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

This machine very quietly does nothing. It does not clean dishes. The 18 year old antique worked. This does not. Glasses are actually dirtier with food residue, as though it never empties the dirty water! What is worse it takes 1.5 to 2 or more hours to do nothing! We are going to ask Home Depot to take it back. As a modern appliance this is a disaster.

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

We remodeled our entire kitchen - floor to ceiling. We went to get appliances from Lowes. I liked the looks of all the Samsung, and the blue lights. We have had nothing but problems with the dishwasher. It been repaired 5 times already. One repairman came to fix and ran the dishwasher to hear noise and dumped dishwasher all over my floors and they needed towels to clean up the mess. The worst part was it went down into the vents and we couldn’t get it out. So when the heat comes on, it smells bad. They called last week when we had an appt. to look again. They cancelled the appt. after 6pm and before we had 2 calls saying they were coming. They totally inconvenienced us. Where is the point when someone says youve gone through too much and get a recall on this item or Samsung step up and say we will just replace the item?

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

Pros: Im still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We dont much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24. We paid a lot of extra money for a cabinet depth refrigerator that stick out an extra 4 inches. The ice maker doesnt work well either.

I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.

Bought a Samsung french door refrigerator from Home Depot in Sept 2014, model RF263BEAESR. Ice maker promptly froze over and ice making stopped. Customer service told us to turn off the ice maker, let it defrost and it would start working. This was true but then it froze over again, and again. In Jan 2015, Samsung authorized repair service, Charika Appliance Repair of Inverness, FL came out to install a new ice maker unit. They punctured the sealed coolant system and the refrigerator stopped working!! Samsung offered to exchange the broken refrigerator with the same model or a refund. On Jan 10, 2015, I emailed Samsung the Home Depot invoice and register receipt, and on Jan 11th a list of spoiled food. We were told that a refund was in process and we would be contacted within 24-48 hours by the refund department. Today, Jan 20th, I called for a refund status and they had not started it yet. They DO NOT refund the $105 sales tax we paid, even though the Home Depot receipt says FULL REFUND. They also DO NOT refund over $250 for spoiled food. BEWARE OF SAMSUNG REFRIGERATORS!!! They are a piece of GARBAGE. Their customer service department is terrible.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

Weve owned this fridge since 3/29/10. Weve had nothing but problems with it ever since. Every time theres a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge thats only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it. I told them thats what I was told last June when I called with the freezer issue and at that time, I was given a warranty extension and the repair was made free of charge. This time, after insistence on my end, I was offered again a free repair or a refund prorated of my purchase price. I chose the refund since Ive had enough with the issues with this fridge. I paid $899.99 for the fridge on sale from Sears, it was originally $1299.99. I was offered a prorated refund of $719.99, which reflects a 10% depreciation for each year of ownership. I said, I think Samsung should stand behind their product and give me a full refund of my purchase price since this fridge has been brought with issues for the last 2 years. I was told a prorated refund was my best option. I now am waiting for the refund check to come in the mail and then go shopping for another fridge. I will never ever buy any Samsung products again. Once I have my new fridge in place, I then have to cut the power cord off my fridge and mail that and the serial number sticker from the interior of the fridge back to Samsung. Their refrigerators should not be allowed to be sold any where.

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.

Horrible, I got this piece of garbage about 4 months ago for my mother that has rheumatoid arthritis and has a hard time with the dishes. I have yet to enjoy a full load of clean dishes!! At first they said it was a connection problem, then they said the hose was not at the right angle, then they said it was the door that had a problem. After we received the part that was supposedly defective for the door and I was assured it would work. I open the dishwasher and pull out the rack, I find the top sprayer loose at the bottom of the dishwasher. This is ridiculous!! I am paying monthly for a dishwasher that I have not been able to use and everybody just gives me the runaround that its gonna work... A bunch of baloney. I am never buying anything from brandsmart again and I wanted to warn everybody else not to buy a Samsung dishwasher!!

We purchased a set of Samsung appliance four years ago. After two years our ice maker was out of order. Beside that several interior components of our fridge are cracked, chipped and glued and zip tied due to how FRAGILE it is. After that the mother board of our range was out of order too. Called for service and $200 later was up and running. But not too long after the largest electric burner stopped working. As of today our dishwasher is COMPLETELY broken. To anyone reading this, please dont assume our family was rough with our appliance leading to this kind of issues. We always took good care of them and not only that but my wife and I both work in the food industry and know how to handle kitchen appliance commercial/residential. Weve warning anyone we know to not commit the same mistake we committed. Hope you would do the same. Good luck with your choice.

We bought a house without a fridge and went looking. I loved the French doors and the basic layout of the fridge. Looked up the reviews on it and saw all the complaints about the ice maker. Thought that maybe the issue had been fixed. It hadn’t. Barely had it a year and had to get the ice maker replaced. Could only find 1 company that would even work on them. Took him a month trying to get the thing working again. Now here I am again 8 months later and it’s broke again. It has all the updates on it, less than a year old ice maker on it and when talking to the repairman he said that it’s a Samsung. It’s what they do. Tried contacting Samsung when it first went out and they told me that they were aware of the problem but it was past their warranty. They got their money so don’t care much if it works after they aren’t responsible for it. Do yourself a favor and keep looking.

I have Samsung side by side fridge. It’s about 28 cubic feet! My freezer goes from -20 to 10 degrees back and forth ruining my food! My fridge goes from freezing food at 25-ruining food at 65 degrees. This has happened since day one that I bought it 4 months ago. I keep on having to throw out tons of food and Samsung don’t care! They will NOT help!

I bought my refrigerator about three years ago from Lowes and they installed it. The next day, the ice maker quit working. They came back out and two days later, they replaced the ice maker. Two months later, the ice maker quit working again and they came back out and replaced that one. Ten months later, they had to replace it again and now its not working again.How long are these supposed to last? The model number is RF26VABBP; the BOM number RF26VABBP/XXA. Can you advise and tell where I can buy another one, as I know this is out of warranty now.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect. We contacted customer service and they told us the repair company is not Samsung authorized. The Samsung authorized service did not return our calls for service. We have tried them again and they ask we wait 5 days before a serviceman can conduct a home visit. So we have non-working refrigerator. It has been classified as a product defect. We cannot get service. Samsung help desk is not giving us support. A Lemon!!!

RF32FMQDBSR SS - It quit cooling - the refrigerator portion will not go below 45-50 degrees. We went through multiple people. The freezer works, the top part does not. We finally after over 2 weeks get to the point from hearing from the people who order the parts, over a week later - still not parts not estimated delivery date so no idea when it can be repaired. More than 4 weeks later we are told they would just work on sending a replacement refrigerator. Then they tell us that it would be a week or two before we hear back from them again. WE are 5 weeks with no refrigerator and no idea when we can get service. No idea where to go to next to get help or service. The worst customer service I have ever seen. They dont care. They talk nice but do nothing. I build my kitchen around this large refrigerator. This has been a nightmare and is still on going.

From the first day it was installed, the door does not close properly. At the top it is out by 1/2 inch and only closes properly when the self-cleaning oven feature is used. Its like there are no springs to pull it in like other ovens that we have owned. Poor design or poor assembly. Dont know???

I bought a Refrigerator from Bismi, a leading dealer in Kochi for Samsung Products on Feb 20 2014. Attached the bill copy. Unfortunately, the product stops working just after the warranty period over. I contacted customer care, they took the fridge to their service center. After that, there is no information regarding the product. I had contacted the guy who took the fridge several time but I did not get any updates. So I used the chat facility and report the problem, after that I got a call from the CC and said that it is the problem with the freezer component and will take another 7 days to get the part. After raising the same complaint through this email portal, I got a call from the Samsung Head office and the person assures me that technical difficulty of availing the part for replacement and he told me he will update the status eventually and resolve as early as possible.Also he assures a standby refrigerator if he failed to deliver the product before 1st May 2015. But still after the call I did not get any information or updates from Samsung side. It is difficult to manage city life without refrigerator. Moreover I had a 18 month old kid and no one is in my home to get the daily eatables from the market as we are working daily for more than 10 hours. Please let me know whether I had to go for a new one or how long I had to wait for the product to get back. This is the letter I had sent to Samsung authorities, CEO, etc but no use. Today I got back my Fridge with a bill of Rs 3800/- INR.

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although its just the two of us. Thank god, Im 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.