I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

DMT800RHS - Dont purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

You were a big help. I opened the back panel and started pushing connectors. I didnt find any loose or disconnected but some may have not seated properly from the factory. Once the panel was closed and the refrigerator was plugged in, the beast came back to life. I dont know how long this will last but it did get the fridge running again.

I have a 9 year old Samsung refrigerator that cost almost $2000. The Display Control panel is bad and they no longer make the part to fix it nor do they have a substitute part. So Im sitting here with a $2000 refrigerator that doesnt work! Samsung should not be allowed to sell refrigerators in this country and anybody who buys one should seriously reconsider. I have put almost as much as the original cost in repairs on this thing and thats over and above the warranty work that was done. Its GARBAGE! And they do not stand behind their product. They were going to send out a service technician at MY cost for $100 to tell me that there is no part to fix it! These people are frauds!

We have a new GAS Samsung slide in range. After we did self cleaning the range stopped working, dead, no lights and the burners would not light and door locked. Tech came out, replaced all items, still did not fix the range. He stated it is not repairable and from the number of calls, I have had no help from Samsung and no customer service. They do not want to help the consumer. We still have the non working range and have not been contacted by Samsung. Never buy one of their product or you will be in the same mess, out the $$$ and with a dead unit that still need to be replace. 5,000.00 in the hole.

Largest most expensive refrigerator Samsung makes. Ice maker wont open. Has stopped making ice. Vegetable drawer cracked on right site. Temperature module, which is also the framework for the drawer is also broken. Total Junk!

I built a new house a little over two years ago. Between the kitchen and laundry appliances, I spent around $6500. Before the one-year warranty was up, the ice maker in the fridge crapped out. I had to get Best Buy to replace the unit as the Samsung repair people didnt want to travel out to where Im located (only about 35 miles). Then after the warranties expired, the washer has an issue - not too bad - a wire fell off the motor. Cost me $159. Now the dishwasher pump burn up - $440 to fix this. Repair guy told me that the pods I have been using, the plastic shell pieces apparently do not melt and pieces collect in a screen that the water goes through that cools the pump. The screen is apparently fine than most units. Sound like a design flaw. After buying all these appliances and having three issues already, one would think the manufacturer would stand behind their products. Nope, no help at all. No more Samsung products for me.

We purchased our Samsung Refrigerator Model RF23HCED on April 14, 2014. First problem was that the ice maker room kept getting a lot of frost on it ceiling. My husband would periodically check and service it by steaming off the frost (as recommended in the Samsung Service Bulletin. Then on Oct 2017 the fan, behind the refrigerator wall began to make a lot of noise. Luckily we had purchased a 5 year extended warranty from Home Depot (strange that one was not offered to us by Samsung). The repairman sent by Asurion arrived, 10 days later, and removed the back wall and stated that the problem was Samsung poor design. Samsung had placed the SENSOR in the wrong place. He said that he would fix the problem and he did, it lasted for a year and a half.Fast forward to June 2019 and the fan starts making the same noise and the refrigerator temp starts rising. So my husband takes the refrigerator apart and defrosts both the ice maker room and the coil and fan behind the back wall of the fridge. BINGO it works (well see for how long). The Samsung Service Bulletin states that when these refrigerators have this happen there are many steps to be done AND the Ice Makers are to be REPLACED! So I contact Samsung and all I get is well arrange for a serviceman to come out.We are not paying Samsung one more penny to correct their errors. Simply send us the ice maker and my husband will do the replacement. But all they do is read a script...warranty expired...repairman will be sent. When in fact they knew, well before our warranties expired, that the ice makers needed to be replaced, as well as the sensors re-located. They did not issue a recall, but waited for our warranties to expire so that they could make us, the consumers, pay for their error(s).So a poor design by Samsung does not hurt them - just us consumers, Samsung gets to charge us for sending out repairman on each and every poorly designed refrigerator, we pay for the labor and the parts - AND - we are supposed to suddenly trust them and believe that they have our best interests at heart while they rake in more money from us. Samsung should stick to TVs and phones (the non-exploding type of course). STAY OUT OF THE KITCHEN!!

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the epidemic warranty and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

I have a Samsung refrigerator SN#JKJ44BBFB069***, model # RF263BEAESR/AA. It was purchased in Jan, 2015. Under the extended warranty that I purchased from Best Buy the unit has had three service calls: to replace the evaporator cover and new style drain tubes, and the evaporator cover again (fan making noise), as well as the ice-maker and ice auger. The 5 year extended warranty expired in January 2020. Not long after the warranty expired it developed an over and under-cooling issue. I contacted Samsung for out of warranty service, but they had no service technicians in my area. I contacted Best Buy and they referred me to Samsung. I had two different local appliance repair services attempt the repair. The first company, after the service call was unsuccessful, returned all my money rather than continue to attempt repair. The second company was partially successful; they replaced the refrigerator compartment thermistor three times, the mainboard was replaced twice, the unit still over-cools (under-cooling seems to be fixed). They had no ideas as how to proceed from there. Being as it was working: with the temperature set at 44F, and a measured refrigerator temperature of 34-36F, we continued to use it without attempting further repair. Recently it has returned to its severe overcooling ways: temperature is set at 44F, with a measured refrigerator temperature of 28-30F. I contacted Samsung for a service call, Samsung is still (16 months later) unable to schedule a repair tech as there is no one to service the Asheville, NC area. Best Buy again referred me to Samsung. I have called other local appliance service centers, and they all decline to work on the unit, one suggested that I throw it away and buy any other brand?! By the way this company was recommended by Samsung.

Do not buy Samsung products!!! They do not stand behind them. My ice maker has not been working since day one. It freezes over, no ice and its impossible to open it up!! I called and they said, Sorry its not covered under your warranty!!! They are aware of the defect...But dont care!!!

We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the HEAVY & the Smart Auto indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: ...there is no known issues with this particular model. Despite all sorts of homeowners and technical people knowing all about it? Really? And also, ...we would be unable to offer any accommodations. Nothing? That is all you got to say and all you wish to do? Really?I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!

I bought a Samsung RF266 for ~$1,500. Within 2 years, the sensor broke and iced up and caused the fan to make noise. It was repaired, but of course, not covered under the manufacturers 5-year warranty. The repair guy told me its quite common that the sensor has issues. Having known this, I would not have purchased a Samsung fridge. It cost me about 20% of the original cost to have this fixed. As a reasonable person, I would expect issues such as this to be covered under the warranty. The warranty states, Samsung will repair or replace any part found to be defective. It also states, This limited warranty covers manufacturing defects in materials and workmanship. I think any reasonable person would expect a sensor to work for the full 5 years. And if not, that it should be covered under the above warranty statement. I called Samsung and the lady Ashley basically told me I should have gotten an extended warranty and it was not their issue that the sensor breaks frequently. Theres customer service for you. So I would definitely not buy any of their products going forward as well. Samsung, you guys are pretty dumb and have lost out way more than you would have if you just covered things like this under warranty.

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

About six years ago we bought a Samsung refrigerator. At first we were quite pleased. But that was short lived. After having the refrigerator for three years we noticed water accumulating in the bottom of the refrigerator. We soaked it up only to notice ice building up from the back. We broke the ice loose and cleaned it up to notice that the water and ice returned within a few weeks. The repairman replaced a few parts and told us that all Samsung are known for many problems ranging from electrical to mechanical such as the computer board, icemaker, and cooling units.After he left, I noticed that the shelves were sagging. The shelves no longer catch in their proper slots. I thought that perhaps the repairman didnt reinstall the parts correctly, but through my own inspection noticed no discrepancy. The refrigerator sides are simply bowing out causing the shelves to shift and sag. Recently, the water dispenser has stopped working, the food at the bottom of the refrigerator is freezing, and at this point I see no further reason to call for repair. Weve had the refrigerator for about six years and it is junk. Samsung has brought credence to the phrase They dont build them like they used to. What happened to the 20-year appliance?

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryers motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52 LCD tv was also gone in few years:( Hate Samsung:(

I have a Samsung Side By Side Refrigerator that broke but was under warranty for the sealed system. It broke in 4 years but this Samsung warranty is useless. They will not stand by and honor this warranty. They sent a repairman to my house who misdiagnosed the problem and replaced a part that didnt need replacing which I had to pay for out of pocket. He then told me since the fridge is not working that there is a problem with the sealed system which is under warranty and I wont have to pay anything for parts or labor. He then said that his company is not certified to repair sealed systems so Ill have to find a sealed system company.I notified Samsung and they sent the same repairman to my house which shows you how much of a joke this company is. I called Samsung again to tell them that their technician is not qualified for sealed systems. They then sent a different company to my house. The repairman from the second company told me that they are not qualified to do sealed system work. Finally they send a third guy to my house from a company that does fix sealed systems but he claims that my warranty does not cover labor only parts. It is clear from my paperwork and owners manual that the warranty covers both parts and labor for 5 years on the sealed system so Im not sure how he can claim that.I called Samsung and they tell me they will create a new work order which will cover parts and labor. However, when it comes time for my appointment they of course schedule it with the original company who claims not to be qualified for sealed system repairs. This is by far the worst customer service Ive ever experienced with any product or company in my life. Avoid this company if you care at all about the value of customer service. Ive given up on this repair and Im buying a new GE Fridge. Im tired of the countless hours on the phone with Samsung and the multiple visits by repairmen that claim not to be certified.

Numerous efforts have been made to stop the refrigerator from leaking all over the floor. Parts replaced several time$$$. Samsung has no interest in correcting this. Now, the leaking appears to have been corrected (time will tell). The new problem is failure of temperatures to set/hold for both the freezer and the refrigerator! Refrigerator is at 61 degrees! Should be at 38 degrees! Freezer was at 28 and should be at -2. Perform power reset...no change. Samsung has refused to do anything even though it a clearly known issue - just look at the complaints all over the internet! Nothing has happened (power outages, relocation, ...nothing) to cause these problems.

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

Had the fridge about two years. Water gathers in crisper bend. Called Samsung and got same answer as everyone else I am sorry to hear blah, blah, blah call for Samsung Service Repair. Paid over $1800. And should NOT have to call Samsung Service Repair. Fridge should have been a recall since Samsung cant seem to manufacture a working fridge. Will never purchase another Samsung Fridge!!!!

Purchasing a Samsung Dishwasher - was the WORST appliance weve EVER purchased. If interested in having food re-circulated on dishes over AND over again and are interested in eating someone elses digested ick - then it may work for you! NEVER again here. We had 2 screw ups involving a wonderful.Service man come out to no avail. Over, over and OVER again to hand wash and soak our dishes, as the food particles would be stuck on 99% + our dishes, glasses and cutlery!! So, whats the point of owning a dishwasher??? All we can say from a family point of view: unless you like eating Uncle Bills and Brother Brets regurgitated disgusting leftover food bits and pieces on the plate or spit- up in the glass and stuck on the cutlery. Gross, Gross, GROSS, over and over again. Nope!!! And hello to another reliable brand... Look into/research what (company) you buy from.

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

Model RF266AEPN, french door model. Purchased spring 2011. At four years old had to be serviced for the ice dam at the back of the refrigerator causing the fan attached to the evaporator to be compromised and sound as if the refrigerator was about to blow up. The repairman warned me that this was a common problem with Samsung and tried to sell me an extended warranty. I declined. Unfortunately I should have listened because six months later its the same old problem. Today after viewing loads of YouTube videos and reading the commentary I have no doubt this is a widespread problem with every type of Samsung refrigerator including side by side and bottom mount. The suspected causes for the malfunction range from the temperature sensor, to the heating tube around the evaporator coil, to clogged drain, to bad relay switches in the computer module, to poor software. Knowledgeable people seem to fix the problem only to have it occur again. Also made the mistake of buying a Samsung above the stove microwave that makes enough noise that I wonder if it too will blow up on me.

Purchased Samsung refrigerator April of 2015 and with 16 months unit is not cooling. On July 11th, 3 days past, when Samsung authorized repair came out and instantly diagnosed unit unrepairable. He issued me a ticket number and told me to contact Samsung electronics and they are aware of the issue and they will inform me on procedure of getting a reimbursement. 4 business days later and no response. 6 days since initial default of unit and no light at the end of the tunnel. Extremely disappointed with Samsung.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

Buyer beware. Samsung will not reimburse you for out of pocket expenses for repair of their refrigerator. I purchased a French door Samsung fridge in June 2017. I tried to remove the ice bucket. It was frozen, I called customer service, the fridge was only 3 months old. Samsung sent their appliance tech over to install a new ice bucket. The tech said to unplug the fridge so the ice would melt and he could replace the defective ice bucket. I said, Then the meat & dairy products would spoil. I was told to put it all in the bottom freezer, with dry ice on top. I said, Who will pay for the dry ice. Samsung will reimburse me for the cost of the dry ice. Well that never happened. After numerous phone calls I decided to contact BBB in New Jersey to file a complaint. A rep from Samsung did call after BBB sent them my complaint. Well I got a different story from the Samsung rep. Samsung does not reimburse customers for their out of pocket expenses, even if their fridge is only 3 months old. This is a Billion Dollar Corp. I told the rep and Samsung wont refund me $51.00. KEEP AWAY from Samsung appliances unless you want a pile of problems.

I have had this dishwasher for 3 years & it’s been repaired 12 times. It wasn’t cheap but honestly I wish I kept my older model Kenmore. Since day one this has been nothing but a headache, now it doesn’t turn on & I’ve been waiting for Sears repair to get the correct part. Twice the part that arrived was wrong. Now I’m being told not till the end of October are they expecting the part. Do yourself a favor DO NOT BUY SAMSUNG DISHWASHERS. I was even told by the repairman they should just stick with TV’s.

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that Ive done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mothers long time (30 years) refrigerator started making the same kind of noises about a year before it quit so Im worried.

I bought this refrigerator in 09 and DID get the extended warr., thank god for that. I have had nothing but trouble with it. Today they are coming out again to fix it. The back keeps freezing up. This is getting to be a pain. They said the repairmain will decide it cant be fixed. Well, all I say is I only have a year left on the warranty and it better get fixed right this time or I want another brand. Will never by this brand again.

We had bought a Samsung microwave from a local store roughly around 3 years back. After the expiry of warranty period which is one year it started facing technical faults for which we called Samsung service center and after paying Rs2000 the problem got solved. And now after 2 more years the same problem has re-appeared. So will advice not to buy Samsung products.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

After less than two years with very little use, the microwave started beeping and giving error code SE. I tried all suggestion of unplugging, disconnecting wiring, etc. but still have defective unit. Obvious defective unit needing warranty recall! I started looking for a replacement but you can bet it will not be a Samsung.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

Never expected a dishwasher to be so quiet. First time we turned it on, I actually had to get down on my hands and knees so I could hear it running! Works great! Also has a very large wash area, which allows us to wash Thanksgiving meal for eight in one wash!

My wife bought her new Samsung refrigerator from Lowes in East Peoria Illinois, (bought 1/3/14 delivered the week of the 13th same month). She was very pleased with them and their delivery personal, very professional. What I can not stand is the very loud banging noise that comes from time to time from this unit. The unit is just over 30 days old and I finally got her to call about this loud noise that continues to come from the unit. From what I could tell from her conversation is, that its suppose to be normal, and if someone does come out well have to pay a service call. I have never heard of having to pay for a service call on anything that is only 30 plus days old. They convinced her to wait awhile since everything else seems to be ok since it is under warranty. At least she agreed with me to contact the sales person she bought it off of to get there thoughts. Unfortunately, they just happened to be off today. But after reading all these reviews, I dont feel to good about our chances.The one thing I can say is this, if the unit turns out to last for 20+ years like our Whirlpools did, I still would not recommend this product. I just can not stand the loud noises it continually makes, heck its so loud! Its made me jump on more than one occasion. I included no photos because my problem is with all the noise.

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know its 9 years old but all these are poor workmanship for material used.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

5E code came up. I watched several videos and read several instructions for accessing the control panel on 9207 Samsung microwaves, but the instructions are for control panels located on the main chassis, not on the bottom of the door where it is on an actual 9207. There seems no way of getting into the door to the control panel without cracking the seal on the glass or damaging the stainless steel guard that runs along the bottom front of the door. Any thoughts, any theories? I hope that the pictures help some. In #4 you can see that there were two silver tabs on the leading edge of the door for the front bottom steel strip to hook onto, but pulling those tabs didnt release the strip to gain access to the control panel.

POTENTIAL SAFETY HAZARD: Samsung dw80f600uts Dishwasher - This has been the worst appliance experience ever. Dishwasher worked fine for about the first 18 months. Then, on occasion, it would give an error code (Smart Auto and Heavy would flash). If we stopped and restarted it, it would usually run through the cycle. We are a family of only 2 adults, so we are not hard on it, nor do we run it more than 1 to 2 times per week due to handwashing some dishes (as the dishwasher cycle is VERY LONG... like 3 hours)! This morning the dishwasher stopped and gave error message, I tried to stop and restart. No luck. Then, while I had the door open, it started on its own!! (ID CALL THIS A SAFETY HAZARD). With all the complaints about this unit, I would think that Samsung would do a recall, or an optional recall, so at least those with issues can get unit corrected on Samsungs dime. We are choosing not to pay to have it fixed, as the reviews show that most have had to have fixed multiple times. Would rather buy a different brand than invest more in this faulty model.

Purchased Samsung refrigerator in October 2012. December 2014 we were awakened to a loud noise. Since then weve had it repaired 3 times and it still doesnt work properly. Freezing behind the back panel in top refrigerator section. I will NEVER purchase another Samsung appliance.

HhGregg did not stand behind this sorry refrigerator. The 1st time cost 220 to replace 2 years ago. It came and it was a bad. Sent it back. The ice maker is defective. Everyone cant be wrong or trying to cheat them. They cheated us. Louies Appliance Repair in Bham Al is a good company with a man named Vann taking Louies business on the side. I truly was shocked a thief not fixing his saving me so called money. Should have known when I asked for a receipt and he said they would mail it to me. For 220. Vann snapped the computer ice maker and did not wait even long enough to see if ice maker worked. It did not.Plus Vann said he would fix my ice maker on my Whirlpool. Supposedly wrote down info. He has never returned to put in the new ice maker I bought on the Samsung and never came on Whirlpool. Even told him to order parts. He vanished and I did not turn him in. I waited for receipt of my payment. Never came. Wake up Louies. That Vann guy is ruining your good recommendation I was given by one of your customers. Obviously they had an honest employee of yours to service their appliance. Samsung you suck. Worst product I ever bought. That is why I had ask to fix a 10 year old Whirlpool. From getting class action lawsuit with every one of you that reviewed this store.

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

I will never buy another Samsung dishwasher again. The inside baskets started rusting falling apart and the replacements cost over $200.00 for the top & $200.00 for the bottom.! The dishwasher also makes a squealing noise near the end of the cycle! The Samsung dishwasher cost us over $1000.00 dollars, it’s not worth the aggravation!!

Fridge is nice looking but makes a lot of noise which they say is normal. I think not. The gadget that closes the french door is already broke on a fridge less than 2 years old. Samsung makes a nice looking refrigerator but quality is not there. Not sure I would ever purchase another one.

My Samsung French door with bottom freezer is 2-1/2 years old and the ice maker stopped working. Water leaks inside the fridge under the vegetable drawer and freezes up. Cannot open the drawer because it freezes in ice from leaking water. Had the repair man out (&432.00) and problem still exists. Will not buy another Samsung item.

I too have a Samsung refrigerator Model RF217ACWP French door, bottom freezer that drips water under the vegetable bins. Bought it in July 2012 and had the problem the first time just before the warranty expired. The repairman said that it is a common problem with this model. It was fixed under warranty but now a year later it does the same thing. Im sure it will cost a few hundred dollars to fix again but why should I put money every year into it. I too will never buy another Samsung product. Our 50 plasma TV started having problems 2 years after we bought it with no help from Samsung. They said that is why they encourage people to buy the extended warranty.

This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.

We purchased a Samsung French door refrigerator from Lowes in January of 2015. To date we have had almost a dozen service calls because the freezer frosts over and the refrigerator quits cooling. Many parts have been installed in an attempt to fix the problems but nothing has worked. Lowes is not standing behind this product and we cannot get any help from Samsung. We have lost tons of food and are very frustrated.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

Samsung Model RF260BEAESR/AA - Loud cracking noise from the fridge. The noise happens all throughout the day and night. Samsung was aware of the problem according to the Totem Appliance technician. A new evaporator plate was installed. This did not solve the problem. Samsung technicians claim that this loud cracking sound is normal. It is so noisy that we are awaken from our sleep each night. How can the technicians claim that this is a normal sound when they have never heard my refrigerator. Customer service has been extremely bad. I have spent hours and hours trying to talk to customer service which has gotten me nowhere. Samsung does not back up their warranty.

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

I bought a new refrigerator from Home Depot on June 22, 2016 (receipt attached). It was delivered on July 7, 2016. First the two front doors were not even. After numerous phone calls to home depot and Samsung the problem was partially corrected. After about a week of installation the unit shutdown by itself. Unplugging and re plugging it seemed to fix the problem and it started working again. We were away for a weekend and the unit shutdown and internal fridge and freezer temperature went to 80 F. All the food was spoiled.Again after numerous calls to Samsung and home depot a technician came and said the unit was overheating because of internal leaks of the coolant. He said he was going to report the problem to Samsung and I need to wait for Samsung for their decision if they want to replace the unit or send parts to repair the unit. This was on the 18th of August. We still do not have a resolution to the problem. My calls get transferred from one place to another and dropped many times. Very dissatisfied with their response. I do not have a working refrigerator after spending close to $3000 and both companies do not consider that I deserve a quick resolution to this issue. + I have been without a refrigerator for more than a week now during these hot summer days, but the response from these big companies is very disappointing to say the least.

My previous refrigerators lasted 15 years without one problem. This Samsung lasted less than 2 years before we had to pay for a new defrost timer. Now, less than another 2 years has past and it is broken again. We do not even live in a hot area! We live high in the mountains... what a piece of crap. Never buy Samsung refrigerators. They are junk. They should stick to TVs. My TV has been flawless for 10 years.

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.

I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. Its designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. Im sure this will not be the end of this.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

I purchased this dishwasher from The Bay in July 2017, as it matched my other dark SS appliances. I could not install it until May 2018. Worked great until November 2018. Then we heard a grinding noise in the middle of a cycle. At first we thought it was the water wall arm. Was have since determined it is the Drain pump. Nothing has been caught in the drain that we can access. I live in a remote part of BC on the coast where I travel by ferry. It is impossible to get a Service guy to come here, have been waiting 3 weeks now. I called Samsung 4 times asking if they would at least pay for the cost of a new pump which is about $150. They said NOT UNDER WARRANTY. Go figure a $1,000 dishwasher doesnt last 6 months after install. My previous 20 year old Kenmore worked and is still working when I gave it to my parents. PLEASE DO BYPASS ANY SAMSUNG DISHWASHER PURCHASE. You will have nothing but problems within a short period of time.

Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

Purchased the Samsung refrigerator Model #RSG257AARS on March 28, 2010 from HH Gregg. July 22, 2013, the refrigerator stopped working. We had never received a written warranty. Looked on Internet at Samsung website and it said there was a ONE-YEAR warranty. Called a repairman. Compressor was bad. Cost of repair approximately $1200. Cost of service call, $80. A couple of days later, the repair company called and said the compressor was under warranty and they would fix it. August 23, 2013 refrigerator stopped working a second time. According to the repairman, Samsung products are JUNK! We looked at Consumer Guides before purchasing and this refrigerator was at the top of the list. Why? I also found (on the Internet) a class action suit filed against Samsung for their shoddy refrigerators. Repairman said Samsung is flooding the market with products that are untested. We have a 45-year-old General Electric refrigerator in our garage that is working fine. That is where our food is right now.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times Ive turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just cant trust it. Please stay away from this product especially if there are children in the house.

It appears as though the rear of the freezer is freezing up as the fan is now making a noise. The noise comes and goes as the fan blade chips away at the ice buildup. I called Samsung and they suggested lowering the freezer temp to the lowest setting. After doing some research, it certainly appears that the coils are freezing up and the fan is hitting the ice. I also assume at some point the fan will fail leaving my refrigerator useless like it has for so many other consumers. Apparently there is not a fix for this? Many people have spent hundreds of dollars replacing coils then the problem comes back. I also see that a class action suit has been filed because of this problem. Samsung needs to address this issue that they apparently were aware of when selling the refrigerators.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.When I purchased this refrigerator I felt it was to be a good 10 to 15 years before I would have any problems. My last fridge was a hand-me-down Frigidaire from my mom but felt I would go to a more futuristic appliance with bells and whistles. I was wrong. I have since lost over $400 dollars in spoiled groceries. I cannot use it because it does not cool. Lights are ice. I keep calling Best Buy and Samsung, and get the runaround. Samsung, ticket still open, parts in limbo. Best Buy wont accept it back since its past 45 days of original purchase. I still owe $1,200.00 on a $1,650.00 fridge.I wish I would have checked more reviews on these Samsung appliances. This is to warn others of what can happen to you if you do get such an appliance. Also to point out how Best Buy and Samsung support DEFECTIVE appliances. Samsung thumbs down. Sorry cant help you, is the answer. Best Buy thumbs down. Sorry not our problem after 45 days. Pay 3 times for service and maybe we replace it. Very disappointed with Best Buy on this enigma. Will hashtag this on Twitter and Facebook until I finish paying for it, and hopefully help some other sap from making the wrong purchase, and where NOT to purchase this item with no support or lemon law for defective products that should last at a minimal 5 to 10 years. Very disappointed.

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an SE started flashing. I looked at troubleshooting in manual and it said to press clear, I did and it worked for a few days!!! After few days, SE showed up again, and could not fix. Stove too worked, oven didnt. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, shouldve bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

After reading Consumers Report Magazine and choosing the top rated products, we went to Best Buy and purchased all three appliances at once. The Oven started smoking (first time used), filled the house with toxic smoke, burnt my ladys face. The microwave exhaust fan never turned on. All this happened within the first time we used the oven. The side by side refrigerator started leaking water and wont stop leaking (water dispenser). Samsung sent out repairman for the range-oven, ordered parts then came back out to finish repairs, tried to use oven again, oven went up in smoke again. SoCalGas Co. came out and RED-tagged the Range-Oven. So far Samsung has blamed us for all the problems. We had to hire an attorney to handle this mess. Samsung has problems with their phones, washing machines, ranges, microwaves, and refrigerators. I wonder whats next?

I bought a Samsung refrigerator that stopped working after 2 weeks of use and was told by the Home Depot that they couldnt replace the unit and that I will have to call the manufacturer which is Samsung. I do so ... After talking with Samsung I was told they wont replace the unit even if it was a day old and that their policy was to repair the unit and if they were unable to do so only then would they consider replacement... Its really hard to buy any type of appliance and have it malfunction after a few days use and have to have it repaired... I think thats so wrong. SHAME ON YOU SAMSUNG. Totally unsatisfied customer >>>BEWARE of SAMSUNG. Will never buy another Samsung product...

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

French door refrigerator is crap!!! Had my refrigerator less than two years, and its completed frozen. Back piece on fridge has cracked due to this. Ordered a new part only to realize when taking back piece off fridge: everything is frozen; lines m, etc. Ice maker constantly leaked for the last 8 months. No help through Samsung or HH Gregg. Will never purchase a Samsung appliance again.

The refrigerator keeps icing up and water pools on the bottom of refrigerator compartment unit is five years old but have been having trouble with it for two years. Last summer, I called Samsung and told them what was wrong. They told me to call a repairman and they were not liable for it cause it was not under warranty.This is a manufacturing defect and is happening to a high amount of refrigerators. After paying $200 to get it fixed, six months later, the same problem occurred. Can the government get involved in this matter? Thank You.

I just had delivered a Samsung side-by-side counter depth fridge. The ice maker took 3 days to make ice to fill the holder on the door. Water drips from the spout when you fill a glass with water. I have only had this fridge 3 days. The ice maker seems to be an issue with every model Samsung makes. I called customer service three times. I talked to even a supervisor that was not able to resolve my issue. Customer service does not know the operation of their products and had me on hold forever. I was told by a friend that owns the same model that the ice maker produces 7 ice cubes every 90 minutes, which explains why it took 3 days to fill. I also read the same information on a website. I took out the service plan after the 1-year warranty is over. Having to deal with Samsung has been nothing but a waste of time and a huge headache. I am still scratching my head wondering why they are rated the number one fridge on the market. I had an 18-year-old GE that I would gladly take back. It never had one issue. I just wanted to update my kitchen with stainless steel. I would never buy another Samsung appliance.

I have a Samsung side by side refrigerator model # RSG307AARS, That is only a few years old and is having a problem with the ice maker chute door that keeps opening and closing by itself. I am a single person that lives alone and a retired military veteran on a fixed income that is going to have to suck up the cost of replacing a refrigerator door and icemaker at the cost of about $1000.00 to me.I always thought that Samsung was a good product, but after having this problem and doing a little research about Samsung refrigerators I see that this is an ongoing problem with this model and make of refrigerator. I believe that a class action lawsuit should be filed to force Samsung to honor their product and ensure that Samsung stand by their products and customers. This is surely an ongoing problem.

I am responding to a 12/28/2013 customers input and what he did to service his Samsung Dishwasher. I found his input very useful info as it gave me the confidence to pursue tackling the problem myself. I found the rubber check valve that he mentioned. I did not notice that it was stuck open, but I am assuming it might have been. On my model, DMT800RHS, the valve looks to be removable and replaceable. I did not try to remove it, but I did try to clean the surface with my finger. I also took the opportunity to clean my dishwasher parts thoroughly. There are several areas that trap food particles and eventually the food rots and smells. I will make that regular task from now on as eating food cleaned from an unclean device is as bad as taking a shower in a moldy shower stall... maybe worse. I hope this helps other people out there dealing with this problem.

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

Samsung refuses to honor warranty. 4 door refrigerator RF23J9011SG/AA. [ New ] As a loyal user of Samsung products from 3 tvs, 3 phones, and 2 refrigerators I expected when I purchased my beautiful 4 door refrigerator that I would enjoy the same top quality that I have always had with Samsung products. After less than two years of service, my 4 door refrigerator, that cost over $3,000 has developed an issue. The bottom (Freezer section) is working fine but the top (fridge) section is now hot. Since the warranty on the compressor and associated parts is 5 years I thought that, although anything can have an issue, Samsung would honor the warranty to repair the unit. They did agree to send a technician out to look at the refrigerator so I was pleased that they would honor their warranty. The interesting part is that the technician only removed the inside panel at the back of the fridge to inspect the coil and fan area. The only test that he did was to unplug a temp sensor and plug one in that he brought to see if the compressor would kick on, which it did not. He also took some pictures of the inside of the fridge and sent them in, he said, to a Samsung technician who, in turn from some unknown location determined that the problem is Environmental because of a small section of copper tubing at the top of the coil has some green corrosion on it (Not the Coil itself). I was confused because this is what copper does when exposed to moisture (inside the fridge) and air. The technician told me that he was not sure but that is what Samsung said. He then removed the panels covering the electronics on the back of the fridge, tested absolutely nothing other than seeing if the LED lights were on and then told me there was nothing that he could do because it is from an environmental problem.The problem with this theory is, #1 copper turns green when exposed to air and moisture, very common and expected. Secondly, if it were an environmental issue then the copper lines on the back of the unit leading to the compressors (there are 2, one for freezer, one for fridge) would be corroded since they are ACTUALLY exposed to the Environment and off course, they are not corroded but look absolutely new. Fast forward today, one week later, and I paid Mr. Appliance to come out and actually diagnose the fridge issue. The problem is that there is an issue with the compressor. And, as I expected, they told me that the idea of environmental issues causing this is absolutely ridiculous. They did, however kindly offer me an estimate of almost $1,000 to repair it. Very disappointed with Samsungs handling of this situation, by the attitude of the tech they sent out, it almost seems as though they intended to find any reason possible not to honor their own warranty.

Ice maker stopped working within 24 months of purchase. To begin with, the unit was always too loud while making ice, no it just does not make ice. Instead it makes a loud sound in the middle of the night. I called to the Samsung reps, who were very polite about the issue. They refused to have a complimentary diagnosis technician come to my place. I dont think I want to spend any money on a unit that was not top quality in the first place. Buyers be aware. (Our old refrigerator was replaced after 14 years and made ice everyday during that time. Not Samsung.)

I bought all new Samsung appliances for my kitchen remodel - 22cuft Family Flex Refrigerator w/ door computer, Samsung Washer/Dryer and a Samsung 5-Burner 5.8-cu ft Self-cleaning True Convection Freestanding Gas Range (Black Stainless Steel) Model # NX58M6630SG. Within two years the refrigerator computer has issues, the ice cube maker constantly froze solid and FINALLY Samsung replaced. Now the black stainless paint on my $1200 gas range is peeling off! Contacting Samsung and Im told thats cosmetic damage due to wear and tear.Samsung products are expensive but under the surface are inferior appliances that start top fail shortly after the 1 year warranty period. In the case of the peeling paint off the range, that isnt even covered during the warranty period. Stay away from Samsung. Do not spend good money on their inferior appliances. They are impossible to work with to resolve issues. I will not be letting this most recent defect go without lots of complaining with Lowes where they were purchased and with Samsung. I will be filing a lawsuit against Samsung for replacement cost of the gas range.

Love everything about this refrigerator. Plenty of shelf space in the fridge part. The freezer has two levels which helps because I make homemade soups and freeze them with vegetables grown in my garden. The white finish cleans easily. Separate temps for freezer and refrigerator works great. Price was very affordable.

Purchased this refrigerator in 6/2011. In March of 2013, a problem started with the water dripping into the vegetable bin & under it (one side only). Reported the problem to Samsung and an order for repair was submitted. There were two subsequent visits within a two month period by the same repairman but whatever adjustments and parts that he replaced, the problem has not been solved. I called Samsung and since I did not purchase the Extended Warranty, they would not pursue this any further. They did ask if I wanted to purchase the Warranty now. I refused. Since I have reviewed the issues of other consumers, I feel that Samsung should review and investigate this problem and repair or replace whatever is necessary to resolve this matter.

Like everyone else who has written a review, I purchased my Samsung French Door Refrigerator two years ago. I realize I am adding nothing new to all of the other complaints regarding this horrible refrigerator. I replaced my ice maker twice and it still freezes up completely. I am now experiencing the second big complaint in that if I use the water dispenser, water leaks and pools in the deli drawer. My appliance service provider explained that it is a design flaw and it simply cannot be repaired. I would never purchase anything from Samsung again.

The first error code (LC) happened about 4 weeks after install. A week wait for a tech, claimed no problem. Happened again about 5 weeks later. Again, no issue found. Happened again - replaced a part. Happened again. You get the picture. Sent a complaint directly to Samsung in May 2018 requesting replacement of faulty machine (Dishwasher 80M9 series). Was told they had only received ONE repair notice from us (we had logged in SEVEN at that point - since WE hadnt paid for any of the service calls, I have to assume Samsung did!). They sent someone out to repair AGAIN. Happened again in June. JUST had repair here to replace two parts - he was 5 minutes away from the house and it happened yet again. HORRIBLE company to deal with. This should truly be a no star review.

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

Our refrigerator stopped working with what seemed to us a warranty item. We contacted Samsung January 25, 2016 and here are our results: waited a long time on hold, Samsung doubted it was under warranty. Samsung sent certified company to determine if under warranty, who confirmed under warranty. Though they were Samsung certified, they were not warranty work certified and they were supposed to report back to Samsung. Waited a long time on hold, Samsung said their recommended company did not report back. Waited on hold a long time, and Samsung cant schedule a warranty company to fix this for another five days. We have been without a refrigerator for over three weeks. This has not been a good experience for our family of five. We have been without a refrigerator for a long time and no confidence that this company that is supposed to fix the refrigerator will be competent.

From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

We purchased Samsung appliances for our kitchen. I would suggest sticking to their electronics instead of appliances. I have had issues with all of my appliances but the worst is the refrigerator icemaker. The icemaker freezes and stops making ice. I also have water leaking into my refrigerator. This is so frustrating and should not happen. This is a manufactures defect! I should’ve never purchased Samsung!