This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. Im very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

I bought 4 appliance from Samsung. 2 years later my refrigerator was leaking - antifreeze they said it ran out. I said I got the extra warranty. They said Im out of luck. They couldnt find it on the computer and the other day the handle came flying off the microwave - same company. Thinking of contacting a lawyer to get my money back. It should lasted longer - for all appliance - it cost 7000 dollars. Im on a fixed income. Ill never buy Samsung product again.

First the reason for my review is to warn consumers about a Samsung refrigerator and I dont want them to make the same mistake that I made. If I could do it all over again, I would have kept my old refrigerator or got a different brand. I bought this mess of a refrigerator in September 2013. I bought a Samsung refrigerator for $1500.00 and a 5-year warranty with it. I am so glad I did because it’s been problems every since I had it. I had a technician come out to replace different parts on this refrigerator at least 3 times since 2013. The ice maker keeps messing up and not producing ice. If you leave the door open for at least 15 minutes then close the door, it won’t produce ice. The water freezes up and it won’t produce ice either. I hate I even bought this freakin Samsung refrigerator. After my warranty is up, I will sell it and get another refrigerator. The only reason why I am keeping it is because it is still up under warranty. I will not be able to afford for a technician to keep coming out after the warranty has expired. Damn you Samsung and the people who put this refrigerator together. If I could shove this refrigerator up their butt, I would. Please, Im begging the consumers, DONT BUY A SAMSUNG REFRIGERATOR!

My Samsung Microwave was getting old and stopped working. It just wouldnt start up. A few hours later I heard an explosion in the kitchen. It was on fire. I could not extinguish it until I thought to unplug it and pour water on top of the flames through the ventilation grates on the top. The cabinet above the microwave had just started to burn so Im sure that there would have been a serious fire had I not been at home. Later I read about popping noises being a warning sign that something is wrong and I did hear a few pops before it stopped working. Please unplug your microwave if you hear popping and call the company or a repairman. I wish I had known that the popping is a sign that my microwave was in serious trouble. I had never heard about the dangers of a microwave that had stopped working. Register your microwave so that you will be informed of problems with the model you buy.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

We bought a Samsung dishwasher model DMR78 in October 2010. We selected a Samsung model that was fairly expensive thinking that it would be more reliable and would last longer than conventional models. That was a mistake. After about 2 years it started to make a grinding noise. Since Samsung had no local service center we had to call an independent repair company. The diagnostic was that all the plastic brackets supporting the dishes trays were broken and little loose parts blocked the drain pump. We had to replace the pump. The repair cost was 258$. A year after we had again a grinding noise and we had to call for service again. This time the problem could not be located as it just suddenly disappear after being checked by the service men.About 6 months after we started having error codes #9E. This indicate a clogged level switch that I was able to fix myself by using instructions found on Youtube. It still means that I have to pull out the dishwasher and open it to fix it. This repair takes about 2 hours. That code started showing up again after 6 months and we are seriously thinking to replace the dishwasher after less than 5 years of usage! I would definitely not recommend buying a Samsung dishwasher.

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!

Okay, bought this fridge/freezer six years ago. Worst thing ever bought. When it was two years and two months old, the fan sounded like it was taking off, and you could see that there was ice forming around that area of the fridge. Thankfully, I have a husband that is skilled enough to take the thing to pieces. Then involved defrosting the iced-up fan with a hairdryer (took ages) until the ice melted. Then trying to dry the now wet polystyrene lining and putting it back together. He wasnt happy. I think that lasted one year, and the process has to be repeated every time we hear the fan trying to belt its way out the back of the fridge. We are now down to every three months, and well and truly over it.What a dog of a unit. I still love the layout and the ease of the fridge, but what use is something that needs major attention every three months. Fingers crossed nothing has happened to the freezer side of the unit as yet. At present, as I sit here typing, all my food is in chilly bins, a heater is busy at the fridge door, warming the ice so that it will melt. The worst thing is knowing that that this will happen again, and again, until we dump the thing and say goodbye to a $2,200.00 purchase that should have had years of life in it. My husband reckons the people in charge of the design should be dealt to very roughly.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

I bet we havent used the dishwasher 10 times. We bought it before the condo was finished remodeling. It sat there until the builder could finish so the warranty is right at a year. Even tho we havent been in our condo a year. Its a beach condo so we are not here all the time. You literally have to slam the door to get it started. It washes for 2.58 hours according to the button on top. (If you can get it to run). It stops and starts. We have called Samsung did everything they suggested by unplugging it. Nothing they suggest works. Piece of junk Dont by Samsung dishwasher. Exactly why they dont have a better warranty. Youre just screwed.

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!

It is true Counter-Depth which is very attractive. Easy to see/reach everything due to this design, and the French Doors. Easy use of freezer as it is a Drawer. The handles are large so easy to grasp and clean.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

Bought a Samsung RC 23 French door refrigerator about 2 years ago. I attempted to replace the water filter which I have done several time. The new filter was about 1/4 larger than the old filter and had the same part number, DA29. Contacted Samsung. They said the filter manufacturer changed the filter and that I would have to replace the filter housing at my expense as the unit was out of warranty. Neither the dealer or the service center had seen any notification of this. Samsung says since the unit is out of warranty its my problem. So now I have a $250 repair bill on a unit that Samsung knowing put out with defective/obsolete parts. Will not buy Samsung in the future.

Very well made- we do laundry 5 days a wk. 1 issue in 5yrs. Highly recommended by me. I'm Samsung washer and TVs type of person. Check them out first, you won't want to look at any other. They do run some great specials at certain times of the yr. SAMSUNG FOREVER.

I wouldnt recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my comments yearly to show that each year the choice we have made is still EXCELLENT.

We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

Re: Samsung Double door fridge Model # BS22HDHPNSR/AA Serial 067143AF301211J bought in 2015. This fridge constantly gave us problems and totally stopped working 4 times with total loss of frozen food and perishable items. When Samsung customer service was called they suggested pressing some buttons and tell them if we heard a whirring noise! We did that and it worked on 3 occasions! In December 2017 it happened again and when called they said it was out of Warranty and we should not call them again! We went to Lowes to buy a new fridge and the appliance guy told us that the sealed unit including the compressor in our Samsung Fridge has a Five year warranty. On calling Samsung they now agreed that the sealed unit and compressor indeed had a warranty for 5 years and directed us to contact their service center Lakes Electronics, 2101 W. Atlantic Blvd #108, Pompano Beach, FL. 33069.They sent their technician on 11/10/2017 who confirmed that the compressor is locked (Error 84E) and charged us $99.00 for his visit. He asked us for the original receipt which We could not provide as a lot of paperwork was damaged and lost in the Hurricane! We contacted the Manager at Lakes Electronics who confirmed that without the receipt they cannot repair though the compressor and sealed unit was still under a 5 year warranty as Samsung had not paid them for work done without a receipt in the past! We then contacted Samsung and after much cajoling We were given a one time parts and labor ticket valid for one week only. A repair was scheduled but as the compressor did not arrive on time, the ticket was cancelled. After the holidays We were asked to call Samsung again for a new ticket valid for 7 days and a repair was scheduled, but cancelled again as compressor had not arrived. Finally, when the compressor had arrived a repair was performed in our home on 01/25/2018. We were made to sign a work completed sheet by the technician who said that you should start using it from next morning! Lo and Behold, come Morning and both the Freezer and the Refrigerator compartments showed a higher than room temperature!!! We contacted Lakes Electronics and were told that as We had signed the work completed sheet they cannot come back to check unless We get a new Ticket from Samsung. This time Samsung customer representative told us that our unit was not under warranty anymore. When asked to be directed to her Senior who reluctantly agreed to talk to us. We requested that Samsung should do any one of the following: 1) Arrange for their service center to pick it up and do a complete and Satisfactory repair before returning it to us. 2) Give us a replacement for their defective item. 3) Arrange a refund. Neither of the above options were accepted but a New one week one time repair ticket was issued and the technician again came on 01/29/2017. He confirmed in his notes that both sides were not cooling and the compressor was making a loud noise. He asked for advice from Samsung tech department if a replacement should be done but this was summarily rejected and he was asked to change the Condenser and purge all the gas (?Freon) and flush it with Nitrogen. As he did not have either Nitrogen or a replacement condenser a new appointment was scheduled for 02/01/2018. A Nitrogen flush was performed and We were shown that it was working to his satisfaction and that We ought to sign the work completed form again. We refused to sign and asked him to wait for 24 hours before signing the work completed form. After 2 days i.e today the fridge is dead again and all the frozen food including expensive Salmon Lox purchased over the weekend is rotting! WE HAVE INCURRED A LOSS OF AT LEAST $4000 IN DAMAGED AND LOST PERISHABLE ITEMS, long hours waiting for proper if never a prompt response! Marital discord as the wife wanted me to dump the Samsung fridge and all the other Samsung products in the house and replace them with preferably American made products!

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

Less than two years ago we purchased a package which included a refrigerator, oven, microwave and dishwasher. Two weeks after the warranty expired my refrigerator started to leak and the vegetable pullout drawer froze up. I called Samsung but was told they cant help me. Several months later the dishwasher flashed a light on the panel informing of a leak. I called a repairman and needed that repaired. Keeping my fingers crossed that nothing goes wrong with my stove and microwave. I would stay away from Samsung products. Unfortunately, I didn’t read reviews about this brand.

Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...

On the 28 of September I called Samsung call center to complain from my fridge that is not cooling at all and until now they didnt send anyone to fix it although I kept calling them everyday and the fridge is still under warranty. The call center employees are very incompetent and refuse to transfer me to the maintenance department and also refuse to give me their address.

The water problem is a very easy fix..... buy an external water filter and plum it in in line either behind the unit or where the unit gets its supply of water. TAAADAAA remove the filter and it will now be in bypass, but the water is filtered before it gets to the fridge...... ONE other GREAT feature, the filters are 10 to 20 dollars as apposed to $70.00++ for each Samsung replacement filter. The filter assy (first filter is included) and reducer hardware to install is still less than the Samsung replacement filter. Just remember to buy the charcoal filter for taste and sediment. AS for the rest of the unit it is as already stated...... junk and service is an empty promise. After all they got your money..... so go away.

I have owned my Samsung refrigerator for over 10 years and it still works as good as it did when I first bought it. Initially, I was reluctant to buy the fridge due to the over $2,000.00 price tag; but, I went ahead and bought it. I am so happy that I did; my family and I love it, and if ever comes the time where we have to purchase a new one, Samsung will be the brand we purchase. Samsung forever!

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowes and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesnt come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. Its mind boggling. I have decided to return it to Lowes and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

1year 4 door premium stainless refrigerators. Ice built up on ice maker, dont defrost, we have to unplug overnight once a month in order for the ice maker to work for close to a month. SERVICE CAME OUT 3 TIMES SEND BY SAMSUNG, never able to fix.

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

My refrigerator first would have clogged up ice maker, so I had it removed because of repair cost. Now for the second time the refrigerator isnt keeping cold. The first call read the temperature around 40 and I lost food. Im waiting to find out (same issue) how much this call will cost ($220 last).

I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving. Since then I have had problems with the product. First the discoloration of the cooktop is awful. I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears. They refused to fix it nor service it - 1800-726-7864. They had a more hands off and referred me to 1800-726-7864. The CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me.I ended up going online to get a service call done and a ticket # and also be informed that the service call will cost me for the tech to come out. Currently I was purchasing a new refrigerator from Conns. I will calling in a few minutes and putting that on hold and changing that product. I also have a lot of Samsung products in my home - washer, dryer, televisions, and three cell phones and I am dreading if something else breaks. IF you are considering any appliances from Samsung I am telling you their service department is awful, rude, obnoxious and callous. Beware of the products you purchase from them be sure that the merchant tells you about the warranty and if they offer additional in house warranty seems to me the best bet.

Samsung dishwasher DW80J3020 poor performance. Why cant these companies just make dishwashers that work? Why do they try re-inventing something already done? Now we have DWs that claim to SANITIZE but leaves dishes wet and spotty. AND it takes hours of electricity to produce lousy results. To top it all off manufacturers dont care. When can we get something that works, made in the USA? Oxymoron? Top dollar for a stainless steel unit that s noisy and does a poor job. It doesnt even have a lower heating element, so how can it SANITIZE? Fool me once. No more SAMSUNG and Im telling it to all I meet.

You purchase a dishwasher for $500.00 and it needed repairs 3 times after the warranty ran out, and will be sending it to the junkyard within 2 1/2 years after purchase, I will never purchase another Samsung product again! Dont waste your money!

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowes were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

I purchased a Samsung microwave (#SMH9187ST) about 2 years ago, and it is now displaying an SE code on the panel. Turning it off and flipping the breaker, as Samsung Support suggested, didnt work at all. The SE code returned. It will cost me $250-$350 to have the display replaced. Based on all the reviews at this website, Samsung should step up and recall this model. My previous GE SpaceSaver model lasted many many years before it finally stopped working. Two years is unacceptable. I hope my new Samsung refrigerator lasts longer than 2 years.

Horrible! Defective! Unreliable! Hunk of junk! Ice maker freezes up and is unusable. Fridge has been repaired multiple times. Cheaply made. Poor customer service. Want a complete refund! Filed complaints with Better Business Bureau and Attorney General.

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowes and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.About 5 months later stopped again, this time, at my expense $300 later and another control panel, working again. The water stopped, then compressor, then ice maker, now freezer. These Samsung fridges are junk. How they can even be sold is questionable. Samsung DOES NOT stand behind their products and there is no technical support, just a recommendation to call a repair technician. I have never had so much trouble from one appliance in my life. I would never recommend this product to anyone. DO NOT GET FOOLED BY THE PRETTY LOOKS. The guys are crap and technicians will tell you they are junk as well. DO NOT BUY!

Bought a Samsung French door bottom freezer from Sears a couple years ago and the crisper drawers have flooded/froze from day one. I cant even use either of the crisper drawers at all. This is the worst refrigerator Ive ever owned. I see the same complaint all over the web. Where is the class action lawsuit for this problem? Sign me up. I will never own another Samsung and I make sure I tell anyone I hear shopping for a new refrigerator to steer clear of any Samsung. I cant describe how much hate I have for this piece of junk I paid good money for. Buyer beware.

Samsung refrig model rfg298hdrs - Purchased from Lowe’s last year and has been water on the floor ever since ice build-up under freezer draw leaks on floor. I have to chip ice every month or the door won’t shut - out of warranty. I won’t buy another Samsung again.

ACBP stands for A crappy built Product. We have all these same problems you all have had - water in crisper, temp reads 34 but temp is 62 degrees, freezing up panel. Why are we being treated so poorly by customer service? Doesnt the company realize that it will affect all of their product line with so many complaints and no follow up. I want one representative to follow me through the process to get a refund on this lemon. 20 calls, 50 questions repeated to their representatives, its ridiculous. HELP, I wont even give them 1 star!!!

When our refrigerator quit after 24 years, I was excited to receive our new Samsung refrigerator. The unit was on sale, but my particular unit had been mislabeled in the store, so the salesman gave me the listed price. Perfect! Well, less than 8 months later, the ice maker just quit - on the day of our Thanksgiving dinner. I read all the literature and watched the videos via the QR Codes. My husband and I both reset the ice maker and waited 24 hours. We changed the water filter, even though no indicator light suggested it needed changing.My first call to Samsung left me beyond frustrated. When I asked to speak to a supervisor, I was told no one was available. This technician (I use this word loosely) had me repeat everything that I had already done. Then she finally told me to turn the ice maker off on the door panel and wait 90 minutes for it to start making ice again. When I asked how it would possibly make ice when its off, she just kept repeating her instructions. What did I do? I turned the ice maker off. I wondered if this was some hard reset that wasnt listed in any material.Then came call number 2. I turned the ice maker on and gave it a little time. Nothing. I told the second Samsung person what the first person had me do. He said, Well, your ice maker wont work if its turned off. You think? He started asking me to do everything again...checking filter, resetting machine. He then asked me the temp settings. I told him -2 for freezer and 36 for the fridge. He said I needed to change the fridge to 37. When I asked him why setting my fridge one degree warmer would help, he had no answer. He then told me to wait 2-3 hours and call them back if it was not working. I said, Look, Ive been doing the same procedures for over 24 hours now. Cant you schedule someone to come fix this? He then informed me that it was procedure.Call number 3. When the third technician started to ask me questions, I cut her off. I explained that I wasnt going to repeat everything again for a third person, especially when my husband and I had already performed the same steps the day before. She apologized and told me that someone would be in my area on Friday, but the service department would call and confirm. I received a call from their service department. It was an automated message, asking me to wait. When nothing happened after several minutes, I hung up. On the second call, I decided to put my phone on speaker and go about my tasks. After 30 minutes, no one had picked up! I then called them back. After a few calls, I finally reached someone. I was told that they did not have me down for service for Friday and that the next available day would be the next Thursday.So, we are now waiting to see if someone will actually show for Thursdays appointment. I cant believe that something is broken in such little time. I usually read reviews before purchasing any big ticket items. I didnt with this purchase. When your fridge goes out, you simply go out and get one, preferably one that can be delivered quickly. I wont make this mistake again, and I definitely will not be purchasing a Samsung! I dont see how this company is going to stay in business with poor quality and poor service.

The refrigerator was purchased 8 years ago. It was replacing a 30 year old General Electric that still worked but was not “energy” efficient. Shortly after the warrant (1 year) ended, the vegetable and fruit bins froze up. The temperature kept warming and all the food in the freezer and refrigerator had to be thrown away. The worth was about $200. I called for repairs and was told I had to use specific Samsung warranty repairman. The repairs were not covered but some of the parts were. Since then, I have had to have it repaired at least 5 times and have lost 100s of dollars in food. I finally purchased a small GE for the garage to move the food when the fridge shows signs of failing. I have written, emailed and called Samsung several times and have not received any satisfaction! I will never buy a Samsung appliance again. They need to stick to TVs.

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

Bought a new refrigerator from Lowe’s, less than 2 years ago, took out extended warranty. We have been without a refrigerator now for 2 months. The repair company ordered parts without even coming out, when they did come out, they sent email that they would be there Wednesday from 11-3, but when we called lady said they weren’t coming that they just ordered parts by what we said it was doing, they had wrong parts, (husband now has missed two days of work) Samsung offer to refund part of our money. We could have a full refund if we ordered another one from them. Told them I don’t want anything from Samsung, so they offered a low refund which I agreed to.Now every week to week in half they call and text and want more information and serial numbers taken off. I can’t seem to get anyone at Samsung to help and be honest. Have been told twice they have all they need, then they call again. We are having to hold on to this piece of crap all this time, it is taking up space and I am most unhappy. I WILL NEVER EVER BUY SAMSUNG AGAIN. Guy wouldn’t even transfer me to manager, he cut me off.

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

I am having too many issues with the Samsung Model RS261MDRS-XAA side by side which was built in July 2013. In 2015, it started freezing things such as milk, fruits etc. So end up putting new damper and main board through Samsung repair center website recommendation. It did cost quite a bit that time. Now water dispenser gets stuck when ever I use it and water keeps coming. I called Sears service this time and was told to change the main board. I dont think I am ready to spend more money on this faulty piece. Probably will not buy another Samsung product.

Its taken over 10 weeks to get my fridge repaired. I have called Samsung every day and spent hours on the phone. You will get a new person who acts like they are helping you. End result still not fixed.

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the companys name that I can contact. Its been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isnt fixed.

We bought a model s201 from Home Depot on 10/4 13 for $628. We had 3 service calls while under warranty in the 1st year for sensor fan problems. On 7/30/15, it would not turn on. We contacted Samsung and they said it could be a temp. sensor. We called the repair service. They said a service call would cost $109. Plus parts and labor to fix, but could not give cost of parts or time to install. I am having a Bosch dishwasher installed today and the Samsung pc of junk hauled away.

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

We bought a Samsung RS275 side by side refrigerator in March 2010. From the start, the ice maker was completely inadequate and could not keep up with a family of four. In July 2011 water started accumulating in the bottom of the refrigerator and freezing the lower vegetable bin. We found that the defroster drain hole was freezing closed with ice, thereby not allowing the defroster to drain properly, hence it ended up on the floor of the refrigerator. I managed to extend a piece of copper wire into the hole (it was heated from the defroster heating coil) and that solved the problem for a couple of years. Keeping the hole open. The problem reappeared in the Spring of 2014 and weve been trying to fix it ever since. Also, the water dispenser line continues to freeze. I will never buy another Samsung refrigerator.

I bought the Samsung Microwave brand new at Costco when we built our new home. We are barely two years and the control panel has gone out of it. Were now experiencing the dreaded locked keypad with an SE error code, turning on in the middle of the night. Its past its warranty period. Never had a higher end appliance ever die that quickly. This is obviously a problem with this product as there are 70 complaints on here with the same issue. Something should be done as repair costs are the same amount as the microwave.

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

Black French door Refrigerator Model # RF263AEBP. After just over 1 year from purchase, we were alerted to our 1st of now 3 water freeze-up in our fridge. In time #1 & 2 noted water on kitchen floor which was ultimately also on the floor of refrigerator section. Warranty was expired. Thank goodness for websites like this and youtube as we determined the problem was water line freezing and ultimate ice back up. Ice was thick all over the coils and drain clogged with ice. After following youtube directions all was fixed and we felt pretty darn happy with ourselves. (Rightly so as based upon reviews here not only do Samsung techs not know what’s going on - there is no fix, thats clear - but private techs dont know either and all just sell you a bill of goods you dont need.)About 6 months later we were alerted to the problem again in the same way described above. Followed the same youtube process and although this is getting old, solved the problem. Its been over a year and no freeze ups. Until 2 days ago. This time no alert of water, simply the fridge was warmer than usual. Rebooted the fridge and the sensor panels. The key here we didnt hear the fan going. Fridge and freezer cold enough but no noisy fan motor (a lifetime issue with this fridge). Again alerted by one of the reviews, we tried to do what we always do but this time it took 40 min to remove the back panel to access the frozen coils. When we finally got it off the fan was still under over 3 inches of ice (fan is on the back panel). Well after another hour of defrosting all ice with hair dryer and clearing the iced up drain.. all was cleaned (only positive occurrence for me) and put back.Well, while ice is gone, this must have been the straw on the camel’s back as even though the fan moves freely it seems the motor probably has had it. Froze up too long. No early alert system which clearly this defective product needs. I am mad. Not at defective product but at the dismissive attitude of this company to all those who have been trying to go through the proper channels. I do have no choice but to call my regular appliance company who I trust. Then Ill decide whether or not to repair or replace. Its a shame because the physical structure Im happy with. But will never, ever, ever buy an appliance that has any association with Samsung in the future...

I purchased this fridge because it was the best looking fridge on display at Lowes. I know now dont buy something based on looks. We had problems before we ever got it on. The ice maker didnt work on it as soon as we got it moved in. It was still under warranty then so they sent out a repair man to install a whole new freeze door because the ice maker is in the door. Even the repair man said they have more calls on Samsung than any other fridge. FYI, he said that Whirlpool is the best one to buy. We bought the whole kitchen set; hopefully, the rest last a little longer than the fridge. Needless to say, I will never buy Samsung again. Horrible product.

My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadnt experienced. I called Samsung and the first words the service desk said were, We havent experienced that problem before, which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish Id done it right away.He took the bottom panel off the back, took out the two drain pipes for the automatic defrost, about 7each with a rubber, flat nipple on each one. He shows me the small slit across the end of the nipple that the water drains thru and explains that if that slit gets clogged the water backs up and freezes in the bottom. It also could cause water to be leaked under the drawers in the cooling part of fridge. All he did was cut about -1/8 off of the flat ends and put them back on the pipes and reinstall them. They must just slide on because he didnt have any tools but the screwdriver to remove the panel and a snipper to cut the rubber nipple. You can use scissors for that. I could have done this myself had I known what to do. Thats why Im writing this.Also he said to be sure to turn fridge off for 48 hours to make sure all the ice has defrosted. Thats a pain, but weve been removing the ice for 2 years every 3-4 weeks. If this works, its worth the 48 hours without a fridge. If this works, you wont hear from me, if not, Ill let you know. It was a $79 service call. Its a bad design and hopefully Samsung has changed it. My fridge is almost 4 years old. I love everything else about it.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

We purchased the Samsung OTS microwave, Model No. SMH1713S around three years ago. Last month, the fan malfunctioned and will turn on when you open the door. Just last week, the microwave stopped working at all. We (unfortunately) have a Samsung washer and dryer, which has been serviced three times and we are about ready to replace it... Its three years old. We also have a Samsung refrigerator that has been serviced once and a glass-top stove, all purchased around the same time and all with issues! I cant believe how much money we have wasted on this company. They may make good TVs but they need to get out of the appliance business!!!

In 2015, we purchased a $1200.00 Samsung Dishwasher, model DW80J755 Series, and started having problems in April of 2018 with an error code LC. The repair was made under warranty and also was found that the dishwasher had faulty installation of the waterline, which was crimped. The same error code LC, was again present on the dishwasher of June 2019. Once again, a repair was done to rectify this problem and it was under warranty. Forward to November 2020, and for the third time in as many years, the error code LC came up. The dishwasher is no longer under warranty by 3 weeks. A call to the appliance store we bought it from, said they would send an estimator out for $175.00 just for an estimate which didn’t cover repair, labor or parts! A call to Samsung’s Customer Service on Nov. 23rd, had the gentleman tell me because this has been an ongoing problem for the last 3 years, we qualify for a new dishwasher. The process was to give me a ticket # (**), send it for approval and someone would call & email me within 3-5 business days. As of today, Dec. 3rd, no one has contacted us and so I called Samsung to get an update only to be told that it is still being reviewed. Then I was told that they couldn’t accommodate us with repairs or a new dishwasher. Then they put me over to their Exchange & Refund team where Chris pretended, he didn’t hear me talking after saying Hello, Hello, Hello, 3 times, and he hung up on me. So, here we are with a $1200.00, 5-year-old dishwasher that has had the same error code 3 years in a row and have gotten no satisfaction from the manufacturer and no use of the dishwasher for almost 2 weeks!

I have had nothing but trouble from this Samsung refrigerator since I bought it. The ice maker has never worked correctly and it has been worked on and parts replaced over and over and over again. I would not recommend this product to anyone!! My experience has been a nightmare!

Purchased Samsung Model #RF217ACRS - had same issue with water leak in fruit bin. Per service tech model is known for freezing up (within rear panel) thus causing motor to overwork & burn out (where I am now). Replacing & NEVER purchasing Samsung appliance again!!! Samsung get your ish together!!

To begin with, it is a great microwave for the great price offered. It is small and does not take a lot of space on your counter as a lot of them are big which limits rooms for other things you might want to do with your counter space. It has a turn knob which is easy to function and does its thing until the time is up for it to stop. I got back issues and it is just right for someone like me and easy to do in one shot. I like the product I got and I hope to have helped out in this review for the rest of you.

Lets starts with the nice sturdy looking knobs. The inside is a piece of plastic that breaks within a month. The NX58H5600SS convection oven is worse than a normal oven and takes longer to cook food. 4 short months after the warranty was up, it starts randomly beeping and giving me a -SE- on the screen. Wont even show the time. None of the buttons work even after all the troubleshooting. Troubleshooting for this code is just push off button. Ok well the buttons dont work. So unplug for 30 seconds. Now that thats done it is still displaying the -SE-. Thanks Samsung as a service call will cost at least 300 to come fix it according to other reviews. What a piece of crap this oven is. Will never buy Samsung anything again. Not like they even care! My tv, all my phones, washers, dryers, nothing ever again! And the service call person sounded like she couldnt give 2 craps seeing as how she told me it was her Friday. Wasnt even concerned that I just spent $900 on a stove that ** the bed 16 months later!!! Bad Samsung! BAD!

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

On the advice of a salesman at Lowes we purchased a Samsung side by side (model RF197ACWP). He did tell me that there had been some problems with the icemaker so I tried to buy one without an icemaker. Not possible. Im very handy; when it arrived, I thought it would be a simple matter to remove. Not so; when you try and remove it, the refrigerator doesnt work. I managed to figure out the wiring and bypassed the icemaker and removed it. Worked for one year, four months before the problems began--pools of water and icing under the vegetable and meat bins; paint began coming off the handles.I found a Youtube that told me how to deal with the pools of water under the vegetable and meat bins--a 30-40 minute operation that has to be done every two or three months. Repainted the handles with epoxy paint. (Fortunately they were white). Then the vegetable drawer began freezing lettuce, vegetables, etc. Tried recommended fixes--nothing worked. Replaced sensor. No improvement. At that point, I called a local repair service--the tech laughed and said that Samsung was helping him with his retirement. His best guess was that it was the mother board (hes replaced several). Repair would be about $250. But he went on to say that, if the refrigerator were his, he would head straight to the county dump and leave it there. What a piece of crap.

I bought a Samsung refrigerator in 2011 and a washing machine/dryer in 2012. The refrigerator leaked all over the floor and the washing machine wont drain the water. Samsung wont fix, it is out of warranty. I want to know about class action lawsuits.

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

We purchased a gas range and woke up to my daughter puking and the home smelling like gas!!! Called the gas company and they red flagged my rage. It was defective at oven. Samsung said Oh we are going above and beyond to get this taken care of and need to do a full inspection! After everybody calling me hours all day about getting it taken care of O A we have no service agents in your area. You are now without anything till a week and a half away! Gas company said we are very lucky!

Have had problems with the bottom freezer frosting since the first year of purchase. We had techs service it several times. We were told nothing is wrong but still frosting. We are now out of warranty and are asked to pay $120 service fee to check it again. Now we are getting severe frosting. Stay away from Samsung appliances. We also had a problem with our Samsung dishwasher as well. Brand new appliances with issues.

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

Samsung French Door refrigerator (and Samsung dishwasher) - We bought both of these appliances when we built our new house in 2011. The dishwasher lasted 18 months and the integrated pump (they use one pump for both inlet and drain) failed. Spent about $300 on the new pump that failed again after 6 months. Last month the refrigerator just quit -- no refrigeration no freezer. After waiting 4 weeks for Samsungs contract repair service (A&E) and their rescheduling we bought a new GE refrigerator. The installer said that he typically sees the Samsung refrigerator totally fail after the 6th or 7th year. Great company, huh -- planned failure to try to sell more products.

From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

DO NOT BUY SAMSUNG APPLIANCES!!!! Dishwasher lasted month. Supposedly black stainless is nothing more than a film cover over cheap flimsy thin stainless. Customer service is garbage the absolute worst. DO NOT BUY SAMSUNG APPLIANCES!!!! WE HAVE BEEN ROBBED BY GARBAGE APPLIANCES. And shame on Home Depot for not standing by us.

Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, We will send a technical out to fix it and you will pay the bill. The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

My husband and I purchased a suite of Samsung appliances in 2012 for our new home. Shortly after the refrigerator was installed and in use, we discovered a leaking problem in the right crisper drawer. We contacted Samsung who in turn sent a repairman to service the fridge and the problem seemed to be fixed until almost a year later. We have had three (3) separate repairmen come, all arranged by Samsung to assess the same leaking issue. The last repairman to come to our home to assess the problem, took pictures and sent onto Samsung.Samsung contacted us and said the fridge was defective and irreparable. Samsung offered us a depreciated refund of $266.30 and with this; we would have to completely empty the fridge for Samsung to pick up. The fridge cost $1,299 + taxes in 2012 and what was being offered was nowhere close to the cost of a new fridge. Letters and emails were exchanged and Samsung changed their offer to $500 but we would still need to prepare the fridge for Samsung to pick up.We did not accept their offer as we would be without a fridge and the cost of a new fridge was a lot more than what was being offered. Samsung said that was their final offer which is unacceptable. They have admitted the fridge is defective and all we want is a replacement of a similar fridge. Nothing more and nothing less. When purchasing any new appliances or products; they will not be from Samsung. This company does not stand behind their products and their customer service is very lacking.

Although I could write a book about my experience with this refrigerator and Samsungs customer service, I will keep this short. I did like the flexibility of this unit, FlexZone, but overall, its not worth the money, by any means. The ice maker has never worked and after 5 months of use, the compressor has now blown. Next, getting help thru Samsungs customer service has been more than disappointing. By the time their service repair gets to me, I will have been without a refrigerator for 10 days. Bottom line, not only would I not buy another Samsung refrigerator, I will never buy another Samsung product.

Samsung RF28HMEDBSR French Door Refrigerator - Bought ours Nov. 2014 and bought the exact same one for my mother-in-law about a month later. Our ice-maker started acting up and freezing almost a year to the day after purchasing. Then lo and behold, my mother-in-laws did the exact same thing about a month after ours started (about one year to the day for her too). I did the hairdryer defrosting trick about 5 times in a two month span and had had enough... Too much work for ice, seriously! So then I got the bright idea to shut the ice-making ability off and buy bagged ice from the store and put it in the dispenser bucket. Works fantastic, except when you pay $2300 for a fridge with an ice-maker, one shouldnt have to purchase ice!My mother-in-law has appliance guard from Black Hills and they came out and fixed it a couple months ago, and it froze over again (just received an email from her this morning). I feel terrible because we purchased this for her as a gift and bragged how much we loved it; that was before the problems. If anyone has a fix, please post the link here. Theres been lots of theories, but I dont want to call out a repairman to temporarily fix what I can do with a blow dryer... ugghhh. Why no class-action lawsuit yet? The complaints are endless on their ice-makers, etc.

The electric stove looked nice 2 years ago when I bought it. Black and stainless steel. Never buy this junk again. Oven made a pop sound and now wont heat past 150??? Its toast after 2 years! Their dishwasher at least lasted 3 years??? Ill never buy Samsung, ever. Their CEO, should be in prison for life without parole for fraud products???

Samsung Microwave model no SMH9151STE - I received the SE Error for the first time a week ago or so and followed the instructions provided to clear the error so that the microwave can function again. Unplugging did reset and clear the SE error only for about 12 hours and then it came back again. I called Samsung and discovered that my warranty had expired. The microwave is under 2 years old. The angering part is that it took the very nice repairman about 15 to 20 minutes total to switch out the part and correct the issue. The total cost of the part was $33.61. I was charged $135 plus tax for about 20 minutes of labor. This seems like a common error and since this is the case, why doesnt Samsung provide some sort of discount since their product is defective? Samsung should stand behind their products and offer customers experiencing the SE error some sort of discount or no charge for 20 minutes of labor!

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

I bought this Samsung Twin cooling fridge in 2017. Two years after purchase, it stopped cooling. Called Samsung. They sent out a tech to fix it. Two years from then its not cooling again, Called Samsung again and found out its not covered under warranty anymore. So Ive to pay to get it fixed. I had an impression that Samsung was a good brand and their products lasted longer. My old Westinghouse fridge lasted forever, it was still working when I gave it away. Samsung Never Again.

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

Our 3 year old Samsung side-by-side with all the bells and whistles stopped cooling, both freezer and refrig side. After dealing with the noise created by freezing up inside freezing and fan hitting the ice, we learned to defrost it for a while then it worked. But now, after turning back on after defrosting a FROST FREE unit, the whole thing stopped working. Called Samsung and was told no warranty left on this appliance. Their repair company would take several days to come out, so I had my own repair person come look at it. They replaced several things, then came to the conclusion it was the compressor. This person even went online and discovered that there was supposed to be a 5 year warranty on the compressor that no one at Samsung told me about. I called back to Samsung to complain that I was technically deceived by not being told about the warranty. They said Too bad my technician had voided that warranty by trying to fix the thing and they would not honor any part of warranty. I am furious! I spoke with the highest department I could get to in Samsung with no success. I even asked for a CEO or someone like that who would listen to my complaint: Nothing. Now In stuck with a 300 pound paperweight~ wonder if it worth putting a new compressor in it since nearly everything else has been replaced? Dont Buy Samsung Appliances!!

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

On December 15, 2015 I purchased a Samsung French Door Refrigerator. Less than one month after delivery the ice maker quit working, was totally frozen up from leaking water. I purchased this item from Best Buys Pacific. The Geek Squad replaced part of the ice maker but did not remedy the program. Upon searching the internet the above was a known problem with this particular refrigerator. In fact Samsung had issued a technical bulletin on how to fix this problem. In the interim I purchased an extended warranty from Samsung. The same initial problem reoccurred in early December 2016. I took my complaint to the appliance manager at Pacific in Best Buy. He told me this was a Samsung problem.It has now been six weeks and several visits from repair companies the ice maker has not been fixed. It still freezes up, leads water and stops making ice cubes. I was directed to the regional representative for Samsung. Keeps sending out a different repair company without results. Needless to say I am totally frustrated with Samsung and their defective product. I have asked Samsung to replace the refrigerator but upon examining a more recent model the same problem was visible. Samsung continues to sell a defective product. I will be filing complaints with the Texas and Federal lemon laws to try and rectify the above problems. Needless to say I cannot recommend Samsung to anyone.

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons dont work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.

My wife and mother in law purchased a Samsung refrigerator on a whim without doing their research. Consequently we have a fridge that has given us nothing but problems, the main one being that its not cooling. Had the service guy out (again) and three days later its not cooling again? Im back to putting food in my fishing cooler. Stay away from Samsung refrigerators at all cost! Gotta make yet another service call.