BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

First Samsung doesnt deserve 1 star, and Pacific sales where I bought this isnt much better. I bought the top end Samsung appliances because I was told these were great and the service would be much better than the service reputation they have on other appliances. Well I guess better than bad is still bad. Had the micro/oven installed in Feb of 2018 and its been a nightmare ever since. More than a dozen e-mails and same # of phone calls, three times they tried to replace the door, first time repairman brought the wrong item, the second time the store called me to pick up the new door and it was the wrong door, this last time two service men came out and again the wrong door was delivered. Dont bother calling the service center. They are totally useless. My contractor cracked my Samsung cooktop and we tried working with the service department for over 5 months to get a replacement part of new unit to be covered by my contractor (not under the warranty), again it was a total joke, dont have the parts so My contractor replaced it with another brand. I would die and go to hell before I bought another Samsung appliance. Please learn from my mistake and buy any brand but Samsung.

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

Defective refrigerator model RF267AEBP - Before I bought my Samsung 3 years ago, I researched the product and could not find any negative comments. Now my Twin Cooling system (that they advertise as something great) freezes the air vents in the refrigerator, causing the fan to stop working. Samsung customer service is a crappy as their refrigerators. I will never never ever buy anything made by this company again.

I purchase a Samsung 4 door refrigerator model RF32FMQDBSR/AA around October/November 2013. Since then the icemaker has never worked properly even after I called a technician to come fix it and constantly defrosting the icemaker because ice built up inside and it would not work at all. NOW the refrigerator will not cool down... stays around 53 degrees and that is too warm to keep milk and other luncheon meat fresh up to expire date. The worst thing is I have not had it even 4 years yet. Looking at some of the other reviews, I now see that it was a mistake to buy SAMSUNG appliances... I have a Samsung top load washing machine also and see there was a recall on some models. Anyways if it is too costly to have this Fridge fix I will cut my losses and just buy another refrigerator. I strongly feel that SAMSUNG should take responsibility and recall this model. Since that is not likely I will never buy NOTHING Samsung again.

The refrigerator side does not stay cold. Ive had technicians come to the house three times. Ive been told that Samsung has flaws in the design that cause critical areas to freeze up. Once frozen, you have to turn off the refrigerator for a few days to let it de-thaw, then turn it back on again. If that were not enough, because the outlet for the defrost water becomes frozen, you have to chip ice out of the bottom every few weeks. Do not buy Samsung!

We bought the entire kitchen Samsung appliances. Its a second home with limited use. 3 months out of warranty the lights dont work on the panel. (It will still heat.) Samsung doesnt care. Local repair is within $ of a new microwave. I should have checked here before buying Samsung junk.

Drives me crazy, repaired once at less than 2 years old, considering the price we paid Im disgusted. The doors have to be forced shut, as they dont close automatically. Butter holder doesnt hold a pound of butter! Shelves barely adjust and certainly not efficient. Water seems to pool in vegetable bins. To make matters worse the fridge and in particular the freezer is always covered in weird patterns as if the moisture is escaping somehow to just under the stainless steel. Will never ever purchase a Samsung anything again and I think Ill stick to low end because it seems like everything breaks down after 2 years regardless of the price.

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

Model # RH25H5611SR/AA purchased April 2016 $1244 (tax/delivery). Nothing but problems starting right after 1 year warranty expired. Repairs are now out of warranty. Replaced temp sensor on fridge side, but coils continue to ice over and internal temp will not get above 50 F even though display says otherwise. Keep getting 2 error codes: 21 C, 22 C. Refrigerator side started malfunctioning 6 months ago and now freezer side. Now icemaker will make ice and then melt a few days later. Such a disappointment and customer Service Department has been no help. Rip off!!

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so Im not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldnt recommend this refrigerator to anyone.

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

Model 9187, Samsung Microwave SE code - On 6/19/13, I found several complaints and videos of how to fix the SE code on-line. I dreaded a fight, but finally called Samsung on 6/11 and talked with Amanda who could not have been nicer. She acknowledged the issue, said theyd fix it, no charge (my micro was purchased 3/21/11 - no extended warranty) and told me someone from Quality Appliance in Houston would call. Audra from Quality called a couple of hours later, again, very pleasant and professional. They followed up, gave me an ETA and Michael came a little while ago and replaced the touch panel. Its all fine now. I really like my microwave and had missed it. The entire experience was most impressive. Gee, I love dealing with actual human beings rather than machines and even better, folks who speak English. Thanks, Samsung and Quality!

I bought a gas stove, I have about 5 weeks peeling the paint, they design that it doesnt cover that because I damage it, that I must use special products to clean it, all my life I have cleaned it the same and I never had this problem. That is of crazy. I will never buy Samsung again and I do not recommend it, the truth angers that they do not want to take responsibility and see us as we do not matter as customers.

I thought the oven/range would be really good because Samsung is well known brand- for keyboards. Oven light stopped working in less than a month, followed by the convection fan. Most recently I discovered the “Samsung” etched on the stove was actually stickers that wiped off one by one as I cleaned. Oh and the indicator light that lets you know the stovetop is hot, sunk into the panel and I can’t retrieve it. The oven cooks unevenly, but the range cooks well. No complaints about the stovetop really.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

2014 model rh29h9000 - This model is extremely loud when cycles on. Looks great but have to exchange because of volume of motor. Exchange for the same model and the same problem occurred. If you like to listen to your refrigerator then this models for you. Too noisy. Will be exchanging this one as well. Samsung should stick with TVs.

Samsung Refrigerator Model # RF263AEBP, Serial # JJ054GBZ400358B, and date of purchase: 04-30-2010. On 3-21-12 on line chat with Samsung: I am having a problem with the middle vent holes inside of the back of the refrigerator frozen with ice. Also, the bottom of the inside of the refrigerator is full of water. I had the same problem back in September and I defrosted the vent holes with a hair dryer (like the Samsung customer service rep told us to), and we wiped up all the water but now the same thing happened again! Eventually it fills up and leaks on the floor! I had a local repair tech that just became an authorized Samsung dealer but he didnt know what the problem was and he couldnt get through to Samsung. My wife and I are very upset that this is happening since it is only 1-1/2 years old and we spent $1,143.84 to purchase it! It already did cost me $85.00 for the repair guy to come out and he couldnt do anything. Even though the warranty has run out, we dont feel that we should have to pay to have this repaired. Now, it is making loud/soft humming noise and I cant get the temperature inside the refrigerator lower than 53 degrees! Also, I just cleaned out all the water sitting inside the bottom again under the cool select pantry we have to do it once a month!It was going to take a Samsung tech several days before they could come out so I called another local repairman and he came out the next day. He spent a lot of time at my home and did figure out what was wrong. The back panel inside was completely frozen up. He had to order (2) parts and come back and replaced a defective inside heating element and also a new fan motor assembly because it burnt out from trying to run while frozen. His total charges came to $314.82. The repair was made on 04-12-12.Last week, the middle vent holes started freezing up again. I defrosted it with a hair dryer (which is what a Samsung customer service rep told me to do way back when I first started having the problem), but it started freezing up again this week. I am going to call the repairman I had out and discuss it with him. I’m thinking that the refrigerator is either not going into a defrost cycle enough times or the inside heating element isn’t sufficient to do the job or Samsung is selling defective parts. I will let you know what happens and how much more it is going to cost me. This has been a frustrating, ongoing ordeal for both my wife and I. After spending so much money, we expected to not have something like this happen for many years!

Samsung DW80H9930US Dishwasher. When I bought my dishwasher from Lowes two years ago, this was the Most Expensive one at that moment. After I used it for a while, it stopped working. So, I contacted Samsung and asked for the fix. I paid for it and it fixed. In my second year, one day, when I had the small kid walking around, I suddenly noticed that inside the my dishwasher got the mold so badly. I thought it might be because we used it for a while. After I tried to clean everything including the shelf itself. I thought the clean is done and everything will be good again. However, it seems that the mold is NEVER gone away. We cleaned and cleaned. After we really tired of cleaning the dishwasher, I called the customer service and the Samsung Dishwasher manager, Jack **, told me that that is the Maintenance issue. Then I asked, after I PAY for the maintenance, if the mold will go away. He said he cannot guarantee it because it is always maintenance issues. So basically saying, when we buy a dishwasher from Samsung, we have to ensure that we need to pay Maintenance fee for it or they recommended to open the dishwasher Door after the cycle is done for a hour. I did not know when I bought the dishwasher, I need to wake up at 3 in the morning to open the door for my little doggy in order to let the moisture out. Of course, they never committed that is the design defect of their machine. I am wondering if any of family members who has the dishwasher and has the mold issue should work together to sue the company as the mold is the one of most recognized factors causing Cancer. I bought so many Samsung applications when I bought my very first house but I guess it is the goodbye information to you.

Ive had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

The ice maker which is in the refrigerator is junk. It freezes up. It has been replaced 2 times in 4 years. I will never do it again and I will never buy Samsung again. Samsung knows they have a problem but wont address it as they should.

They may make good TVs but their refrigerators leave a lot to be desired. Our unit is a double front door with bottom freezer. The unit was over $2000 and worked good until the warranty went out. The first problem was the panel where the water/ice dispenses. That unit went out and was quite expensive to get repaired. Since then, the ice maker has quit and now the front of the unit is rusting and looks terrible. See the best effort photo. People come into our house and when they go in the kitchen they ask about the Samsung refrigerator. Then they take one look at the rust on the front and quickly change the subject. I will never buy another and feel like I paid too much for an inferior product.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

My ICEMAKER on the French door models of Samsung has been terrible. So bad that its starting to rust the outer door where water has been dripping down from the ice dispenser on to the outer door. Called and they said it would cost me well over $300.00 to fix it. They didnt say anything about the rust on the door. Even though the warranty is up, this is crazy. We just had a service guy come out on yesterday about another issue with the TwinCooling Plus panel on the inside back wall. That was $309.00. Three hundred here and three hundred there adds up to a lot. Also the warranty on this is only for a year. Have a lot of Samsung TVs and washer and dryer. But this will make me think twice on Samsung.

Had the microwave for 3 yrs and the Control panel went bad on my over the range microwave model SMH9187ST. Called Samsung tech, coming in two days. Well see what happens.

I have had a Samsung refrigerator for 5 years. Repeated problems with ice maker freezing up and the cooling system leaking then freezing under the drawer. Have spent $600 in repairs and same problems come back. 2 yr warranty was not enough. Samsung has been unsupportive. Will NEVER buy another Samsung product because of no customer support. Spent over 2K and now 5 yrs later it is worthless.

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

I just purchased all new Samsung kitchen appliances. The dishwasher was broken. It ran, but would not turn off even when I opened the door. I had to turn off circuit breaker. Called Lowes, and they replaced with a new one. They were great about it as I said I did not intend on having to pay my contractor a second time to install it, they completed the installation. Now it runs, but does not dry dishes. I purchased the rinse agent as I was advised, used it, still does not dry dishes. Today I used the sanitize option which was suggested in manual to get dishes dry...still not dry. I also have a very bad smell coming from dishwasher when there are no dirty dishes in it. It smells like garbage. So today I called Lowes and spoke to my salesman. I am NOT going to re-purchase a Samsung. He is going to have his department manager call me tomorrow. Again, I dont want to pay installation, but either way I am so disappointed. So far I am happy with refrigerator, stove, and microwave, but have only had them two weeks.

We purchased the Samsung stainless steel bottom freeze refrigerator (Model RF4287HARS) from Lowes last November. The water from the dispenser is fine but the ice has a musty/plastic taste when it melts and is unusable. I contacted Lowes service and they scheduled a repairman to come out and check the refrigerator. The service guy ordered parts and in a few days, replaced the filter housing and hoses. The ice still tasted bad. I called back to Lowes service and they schedule the service guy to come back. He replaced the ice maker this time but that still did not correct the taste issue. I called service back and they suggested scheduling the service guy for a 3rd visit even though all the parts had been replaced. This was suppose to trigger an automatic Cannot be Repaired process and Lowes would request a Return Authorization from Samsung. First, Samsung refused to revisit the taste issue and also refused to issue a Return Authorization number. More or less, Samsung is saying were stuck with a refrigerator we cant use the ice from. Lowes Customer Support called and said they had done all they could do and that we could contact Samsung ourselves. We talked to a person in Executive Support thats suppose to be trying to get this resolved but, for now, were stuck with this refrigerator. We will never buy another Samsung product of any kind!!! If Lowes doesnt handle this to our satisfaction, we wont do business with them any longer and with our house remodeling business, we buy quite a lot from Lowes each year.

I have had 2-4 refrigerators and the Samsung is the worst. Within 1 week the freezer was frosting over. The ice maker is useless. It doesnt matter if you have it on crushed or whole cube, it does what it wants. In fact, you cannot use crushed as it clogs up and just drops pieces of ice onto the floor at all hours.

Bought this rf217acbp refrigerator. Looks very nice but it is a big mistake. Everyday I have to change towels in the 2 dwg they fill up with water. This has been going for many years just after the warranty was up. Called Samsung got no help. Will never buy another Samsung product. My old refrigerator was 44 years old never had any problems with it. It was a GE. The Samsung is a $1500.00 mistake.

Purchased Model #RF263BEAESG/AA not even a year ago and we will now have it repaired twice in just less than 2 months. It is the French door refrigerator black stainless steel and very nice looking. We purchased the entire kitchen package. First it stopped making ice and they had to come out and replace the ice maker. Now its leaking water from the TOP of the refrigerator on the ice maker side. Nice to come home and find water puddling on your hardwood floor and dripping down the entire side of your refrigerator. Never again, Samsung!!!! Never again!

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

My problem is like everyone else!!! My RF217 is less than 2 years old when drain froze up wrecking the fan!!! Having been in the appliance business for over 30 years, I have never saw such a poorly designed system!!! After defrosting and installing a new fan, it worked for a couple of months when it started leaking into the crisper drawers telling me the drain was already frozen!!! I made a heater out of a copper wire and thought I had it fixed. But three months later, same old crap!!! Samsung knows of this problem but is not recalling the problem, even though they make a kit to fix it with!!! I suggest everyone that has or had this problem call the commerce commission and report their experience. In the meantime, you can buy the kit online such as eBay for around $125.00... Let refrigerator thaw for several hours so you dont break cover or insulation foam behind it!!!

Dishwasher Model# DW80F600UTS/A. S/N B00AG9MD914188D. 4th repair ticket # **. We purchased a complete kitchen suite from Home Depot In Canton Ohio on 11/20/2013. They were delivered on black Friday and in the 13 months of owning this pile of appliance chunk I have lost 6 days of work, almost 8. Those lost wages could have gone to the purchase of a new dishwasher, not to mention dealing with the inabilities of Samsung Customer Service that couldnt seem to remember me and the same error 4 times (flashing delicate light). Of course they replace the parts, chasing an error that isnt in their manual because its an error that proves this unit is a lemon and they know it but they string you along telling you to unplug the unit for a couple of minutes and then plugging it in. Now I used to be a tech manager for a computer chain and that is the trick to reset the computer board inside the computer. Yes this dishwasher has some sort of motherboard if you will that needed replace on day 1 with all the other parts that were changed on this pile after this was built. In other words some people may have all the upgraded parts to the same model and are not having any issues, for the rest of us, were stuck paying for the recall. I have a complete Kitchen full of this Samsung junk, hell the phone Im using to type this review is a Samsung, which I thought was quality and comparable to an I phone. I will no longer support Samsung in anything they do. I will replace each and every piece of Samsung garbage I own and I will devote my energy into providing consumers with the reality of what Samsung is. They are a corporation that spit shines items to provide the illusion of quality, something that YUGO never did. People bought the car because it was cheap, same as Chrysler did with the K car. Consumers bought knowing that they werent paying for the name but for the car. Samsung has decided to have you pay for name because people recognize the name from cell phones and tvs. Trust me when I say this. They should not be in the appliance business, people should stick with the products their ancestors bought. Maytag, Amana, Frigidaire, and even Kenmore. I apologize to my late grandparents for purchasing this junk in the first place.Oh, and to you Samsung! You have lost another customer for life with your poor customer service and inability to relate to the consumer. By the way, your call centers need some help. Just another smoke screen for everyone to navigate. Good bye.

Right after 5 year warranty expired the ice maker started overflowing causing the bottom freezer shelf to get stuck to the ice that formed on the cabinet bottom. Service call would have been $170 + parts - I have a hammer and was okay breaking up the ice. Now the compressor has died (less than 6 years in operation and the warranty on sealed parts ended at 5 years). What a piece of junk and Samsung customer service is an oxymoron - (sent emails to Director of N. Amer. Customer Service right after warranty expired for ice maker issue) with no reply. Never will I buy another Samsung product and am happy I have an iPhone not a Galaxy. $1600 for a unit that lasted less than 6 years - they should be ashamed of themselves...but that would require responsibility and customer service.

Samsung is the WORST. Dont ever buy one, if you see someone considering samsung tell them dont. Let our voices be heard... Thank you.... Any fridge would be better than samsung.

I purchased a Samsung refrigerator model # rf31messbr 4 years ago. After the 1st year I replaced the ice maker. Since then Ive had to replace the ice maker 2 other times. Now my refrigerator is constantly icing up and middle deli door quit working. And dont even ask me about Samsung dishwasher! Samsung makes a nice TV but stay clear of their appliances.

Broke down less than two years old. It’s defective and company knows it. Refrigerator doesn’t keep safe temperature. Back panel freezes up and fan cannot turn. There are numerous complaints about this refrigerator all over Facebook. Costs thousands of dollars and stops working.

Samsung French Door Refrigerator - I would never purchase a Samsung fridge again as long as I live. I bought it in 2013 and so far... The ice maker has crapped out, the refrigerator defroster heater freezes up all the time and I have to thaw it out at least once a month and to ice the cake... The paint is peeling off the door handles. I know there is a class action lawsuit against Samsung and all the reviews say customer service is useless. I can certainly vouch for that!!! What does $1,800 get you from them? A boat anchor.

My wife and I bought the beautiful new dishwasher and from day one using it the machine doesn’t wash our dishes. If I could give this dishwasher a negative rating I would. It doesn’t deserve a 1 star. We’ve had 3 service calls where techs can’t find anything wrong with it once they run their diagnosis. The tech have given us advice on different types of washing cycles or soap to use and our dishes continue to come out dirty. We’ve even been hand washing prior to putting them in and still come out filthy. Samsung has been horrible to deal with as they just continue to say there is nothing more they can do for us at this time even though they understand it’s not washing. I would never purchase from them again as they do not stand behind their products. I’m not asking for much. Just a dishwasher that washes the dishes. Service ticket number # **.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

After 3 years, Samsung French Door Refrigerator freezing food on all shelves - started in the produce bins. There is ice forming under the produce bins. Few repair companies service Samsung. Buyer Beware.

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

Not enough clearance head room was allowed in storage drawer for pot lids. It looks OK when looking at drawer at the store but dont get fooled. Half the time its impossible to open because it gets jammed because of handles. One lid up, one lid down etc. If I knew that issue I would never have bought this stove.

4 Door Refrigerator Model RF25HMEDBWW/AA - Soon after receiving our new refrigerator we advised Samsung and they dispatched a service Tech from a highly regarded service provider. Samsung had sent a replacement front and auger, which they installed. The quality of the ice was not improved, and still many cubes were broken. We were away for the winter, and ice maker was turned off. Recently we had three successive issues with dairy products going sour prematurely, and loss of some beautiful steaks. The front panel assured me that temperature was 37. On the evening of June 5, 2016 I used two different digital thermometers and confirmed that problem was the main cooling (Upper) was registering 55 degrees F. I used a Taylor remote oven thermometer plus a fast (but not instant) digital cooking thermometer with 0.1 degree gradient.The following AM, June 6, as I was leaving the house for the day, I asked my wife to call Samsung and report the problem. That evening my wife informed me that the Samsung person asked her to unplug and then re-plug the power cord. The delivery team for our retailer had damaged the legs on the bottom of the unit, making it very difficult to move and access the power outlet. They have been slow in responding, and I will use this document to re-light a fire under them, as I am certain they will not be pleased to read their name here. I called Samsung that evening and advised that a technician was needed. They informed me that it would take several days before I heard from their agents. On the third evening past my call, I again called Samsung and was advised that there was no record of my prior call.On the 16th, the tech arrived and advised that this was a common issue caused by freeze-up of the evaporator coil in the upper refrigerator, and some new parts would also fix the ice problem. I called Samsung in an attempt to get the parts expedited, and when I requested to speak with the Samsung Service Manager I was advised that the person I was speaking with could not arrange a communication with a Samsung higher up and that absolutely nobody at Samsung would have a knife sharp enough to cut through the accumulated Samsung constipation. It is very clear that their telephone answering people have all submitted to a lobotomy before beginning work there and all they are allowed to do is read what appears on their computer screen.Due to the scheduling procedure, I was not able, until approximately 10:15, to learn if and in what time frame to anticipate the techs arrival! The tech WITH THE PARTS arrived just before 1PM on the 23rd of June. He spent several hours replacing parts, and I thought and hoped the problems were over. Ice is no better and temperatures are still warm. So today when I called, I immediately advised the computer that I would only speak with a service executive. After a 33 minute wait I got somebody in their Executive Service department.After a 15 minute conversation with him, I realized that he did not have any idea how a refrigerator worked and he placed me on A SHORT HOLD, to immediately transfer me to somebody in Refrigeration. At 1 hour and three minutes I was connected with somebody in the Dominican Republic that likely could not tell the difference between a digital thermometer and a rectal, EVEN if the digital device was inserted in his rectum. Do not ask about his comprehension of a refrigerator. He got me a reference number for the new service call at 1 hour and 20 minutes and indicated that I would hear from somebody that understood refrigeration in a day or two. THE PRECEDING WAS COMPOSED ON MONDAY EVENING, JUNE 27.Beginning on the second Tuesday of next week, I am going to begin holding my breath until Samsung discovers the concept that I invented: I have called it responsibility and service. Today, June 28, I heard from service company and learned that they will have a tech here on July 14. We are going to look for a phone number for Enterprise Refrigerator Rental, to get a loaner until somebody at Samsung elects to have our not quite one year old refrigerator deliver on its promise, keeping dairy and meat from souring prematurely, and making good ice.My 15 year old Amana did it quite well, seldom ran short and never failed to properly cool! It did not offer crushing or dispensing thru the door, but if Samsung cannot get those features right for 3 or 4 times the cost, maybe their future is in composting. I would love to discover the name and address of a responsible executive at Samsung and arrange for a second year med school student, with an interest in Proctology, to park this POS in an appropriate orifice! Is there a class action suit in process? IF SO, PLEASE SUPPLY DATA SO I CAN JOIN.

After 8 months, Samsung french door fridge model # RF197ACRS started making a loud noise. It defrosted the freezer twice on its own - the fridge part was warm. For some reason froze up again and started working. Now there is a continuous build up of water leaking on the bottom of fridge below the crisper drawers. From the reviews Ive read, this is a regular problem with these fridges. Thats what I get for buying made in China crap from an un-reputable company. We lose our manufacturing jobs and keep them employed by having to constantly buy products that are built for obsolescence. We keep spending and getting poorer so they stay employed and richer. We should have paid more attention to the political puppets who brought in free trade for the worlds controlling monopolistic few.

Purchased this refrigerator in 6/2011. In March of 2013, a problem started with the water dripping into the vegetable bin & under it (one side only). Reported the problem to Samsung and an order for repair was submitted. There were two subsequent visits within a two month period by the same repairman but whatever adjustments and parts that he replaced, the problem has not been solved. I called Samsung and since I did not purchase the Extended Warranty, they would not pursue this any further. They did ask if I wanted to purchase the Warranty now. I refused. Since I have reviewed the issues of other consumers, I feel that Samsung should review and investigate this problem and repair or replace whatever is necessary to resolve this matter.

I own a Samsung refrigerator and have had problems from day one. Plastic rolling bins break easily. Have been replaced twice. Broke again, no longer under warranty. Ice maker stopped working. Refrigerator stop cooling, they do not want to fix due to not being under warranty. Have had the fridge less then 5 years.

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and dont buy a warranty without having an attorney read it first.

I bought a Samsung Refrigerator and stove in 2017 after we flooded with Harvey. So far I am pleased with the stove. The Refrigerator is another story. The icemaker makes very little ice, and it freezes up! When you first push the ice button, water squirts out first, getting all over. Ill take my old 15 year refrigerator over this new Samsung any day. Never going Samsung again.

We purchased a new refrigerator for thousands of dollars, only to get it home and the cooler doesnt cool. The freezer, ice maker, and water work but the cooler doesnt. I called them and they sent out a repairman and he didnt fix it. Called back and they said he would come again but he never did. Samsung wont find anyone else. 2 weeks Ive been trying to get this fixed.

I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. Its designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. Im sure this will not be the end of this.

Samsung was and still is Shelly known defective refrigerator. I paid 2500 for a refrigerator that started having problems right after the one year warranty expired. Now 3 years later still owe money on a non working refrigerator. Research and news stories show Samsung continues to sell these even after known issues.

I have had this Samsung electric range for 3 years now and have replaced the oven control panel and two burner switches so far. The burner switches spark/short out and then the oven on led stays on all the time. Pretty loud spark occurs when you go to turn the burner off, scars you half to death. Samsung stoves are a piece of junk. Dont bother with them. Customer services also the pits. STAY AWAY from Samsung appliances. TVs and phones may be good but not their appliances.

We purchased a complete package of Samsung appliance for our new home on October 2013 and they got installed by end of November 2013. Thinking that Samsung had a good reputation for other electronics the decision was made without hesitation. Well that was a mistake. First the refrigerator ice maker started to make continuous noises, and the middle drawer got stuck every time you try to closed. Both issues where fixed under warranty. Then, surprise it was the dishwasher turn to break. It started to not dry and show an error s5, which meant that was not draining properly. I called Samsung and they say that it was out of warranty. I was a month too late meaning it only lasted 13 months. An appliance that gets used maybe 3 times a week and cost over 550.00 plus tax, however they did offer a extended warranty for an additional cost, Of course.My thoughts about this, I will not pay extended warranty. I will not repair the Samsung dishwasher, since I know it will break again and I will not buy a Samsung product again. Maybe we need to start buying American again (At Least The Name). Lets make sure that the word gets around that Samsung is not what they seem to be. They know that the dishwasher they make have a lots of problems and complaints and they do nothing.

We bought a higher end Samsung dishwasher at Best Buy on Black Friday, 2013. It was delivered 12/9/2013. It ran once through all cycles and dishes were dirty. Ran it again and it stopped and started blinking (many complaints say the same). So, we called Best Buy right after the new year to ask for help. Their one month warranty was up and further repairs were to be covered under Samsungs warranty. Well, two service calls later, they have to order a whole new computer panel. This is insane that an out-of-the-box dishwasher is defective. Called Samsung to ask for a replacement, and they denied it and said they will wait and see what the next replacement part does and if the issue is resolved. I will NEVER buy any Samsung product again and will hire an attorney to get my $700 back. This is outrageous that I have had to miss work 2 days already and now a third time? I would avoid Samsung products at all costs. AND, local repair parts retailers do not stock Samsung parts--they have to be special ordered.

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. Its rare youre able to use it b/c washer makes it IMPOSSIBLE so its worthless. Loads take an enormous amount of time to wash. /For example: 1 normal load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. Theres a quick wash setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. Towels setting can not be set to hot. Theres no ability to customize loads how you want. If you want super hot water you cant use the towel setting. No ability to wash on normal hot for less than 1hr. & 44 minutes. You cannot customize your loads how you want. You have to go with what the machine thinks it knows. Its pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say its less effective than hand washing is. Capacity (load size). Dont let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. Youre working with a 3 deep puddle at the bottom of the drum that is sloshed around splashing the clothes. It breaks down frequently. Ive had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You cant use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You cant even use the extra door, its useless. So the hose gets placed in the door of the soap dispenser. So far no issues but its still a pain in the ** but its better than using buckets of water like I did at first. All these complaints for a $1400 machine. Youre better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I dont want to hear Im using too much soap or too much water, that is untrue. Ive tried their recommendations and got the same poor results.

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

I purchased a french door refrigerator from Lowes two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. Its not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

We were so excited to have a beautiful fridge with room for everything. Well we got it home and experienced the ice maker not working well. Long story short, weve had a repair company out $500.00 to try and stop air leaks because the coils would freeze over. It still isnt fixed and over $200.00 for an ice maker, that too freezes solid and Samsung does not honor repairs. So no, I would not recommend it to anyone. It looks pretty but it is costly and no one knows how to repair it properly. Not even Samsung.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess). After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say its a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18. To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

RFG297AA/XAA - My wife purchased this fridge from Lowes 03/09/2009. We had a problem of water pooling and freezing the deli tray to freezer. I finally removed back panel to take a look at frozen coil. There is a drain so I am not sure why water is draining to interior of fridge. After reading comments this is definitely a common problem for Samsung fridges, but when speaking with customer service they do not seem to have any knowledge of problem.

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowes. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet. Sometimes I get so fed up that I just use the oven or stove to heat up my food. I called Samsung service center today and the rep was very polite, took my model number and zip code and provided me the telephone number of the nearest service technician. I called the number and it was not in service. I called Samsung back and this time I reached a rep who was really nice but we struggled to understand each other because of our accents. I explained to him about my earlier call and that the telephone number wasnt in service. He checked and confirmed that was the only service tech listed in my area. I asked whats the alternative. I was advised that since my microwave was out of warranty that I would need to find my own repairer. I asked what is the lifespan of this model because Ive had it 3 yrs and its been malfunction most of the time. My last microwave came with the home in 2001 and still worked fine over 10 yrs later. This is unacceptable.

RF series fridge freezes up, leaks water on to floor causing damage to flooring. Ice maker also freezes up. Must defrost fridge for an entire day every month or so. Samsung will not share the root cause of this failure. The solution offered by Samsung is to defrost it for 24 hours. Our $1000.00 dishwasher was placed curbside after 1.5 years. Microwave oven also failed after 3.5 years. Dont purchase Samsung appliances unless you are willing to replace the appliances every 2 years.

I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.

Whenever we were in the market to replace our appliances, I always looked to Samsung first. We have 4 Samsung TVs, a refrigerator, 4 smartphones, Blu-Ray player and a washing machine and we love them all. That was until I had the misfortune of purchasing an over the range microwave. Here youve read all the stories about these microwaves and their failure on sensor errors just after the warranty expires. Its a poorly designed product that fails due to the humidity created when cooking on the stove. The only thing worse than the design of the product is Samsungs support for this inferior product.I havent replaced the unit yet because Im afraid the next unit I purchase (Hint: not a Samsung product) will encounter the same problems. I have a countertop microwave someone gave me so I dont really need an over the range model. But when I do the kitchen remodel, Im not sure what to put in its place. Obviously I need some sort of vent so thats where my research now takes me.

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you cant cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

Purchased a Samsung dishwasher August 2013. From the very start it did not clean well. I have to scrub the dishes and utensils in order for them to come out clean. They could not help me resolve that problem. August 2014, dishwasher would shut off after 2 mins. Had to have the EC Sensor replaced. I did research and found that this is a faulty design that Samsung should address and fix! Samsung has POOR customer service. They do not respond to messages left, by phone. When you do reach an actual person you can figure on spending at least an hour per call and still you will not have had any resolution to your problem. They do not follow up in a timely manner in getting a local repair company dispatched to your home. They do not let you know who they have dispatched and when they are coming to your home. After many hours of dealing with Samsung, on the phone, they would not give us another dishwasher. So we are stuck!! We went ahead and purchased the extended warranty today seeing that we have already had two major issues with this machine in less than a year of owning it. We will be using that warranty quite a lot.

My review mirrors all the others: Ice maker problems within couple months of purchase, water leakage problems follow, poor customer service, and repair persons said Samsung is worst refrig on the market.... We bought 3 Samsung products, they replaced the washing machine at 3 months which has been working great, but the dryer still has problems and the miserable refrig...

I want to share one of my WORST EXPERIENCES IN LIFE with you. If you really want experience non-professionalism and unethical attitude of the company towards customer grievances, then buy Samsung product especially Samsung refrigerator. I want to share a personal experience of non-professional and unethical attitude of this company, i.e. Samsung which is one of the top most brands in India and across the world. My refrigerator has been out of order for the last one and half months. The authorized service center of Samsung informed that my refrigerator cannot be repaired as company has stopped manufacturing small part. We purchased the refrigerator on 08.04.2011. Just 5 years after the date of purchase, the refrigerator started malfunctioning. The authorized service center of Samsung was contacted who took more than a months time to inform that the defective part cannot be replaced because company has stopped producing it. I was surprised how company can disown the responsibility of providing spare parts after 5 years as hardly anyone replaces refrigerator in India after 5 years. In fact, the CEO of the company who claims that if any customer has any grievance they can directly contact him and the same will be resolved immediately also did not bother to reply the mail sent to him or get it resolved. I am sharing this WORST experience with you so that it may reach as many people as possible. I request you to please share with your friends, colleagues and all known unknowns so that they can be warned about SAMSUNG PRODUCT.

We purchased a side by side Samsung refrigerator about 3 years ago. The icemaker has been nothing but a nightmare. Ice production has been marginal and then the mechanism totally freezes. We have spent 600 on repairs, but the problems reoccur. Based on the number of complaints, this 3000 appliance is a con job by Samsung. Apparently, they could care less about customer service. I plan to tell everyone I know. Shame on Samsung!

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see whats wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.

Paid $2,000 for our Samsung fridge in August 2014. Last May started hearing a very loud rattling noise, ice was crushed most of the time too. Had technician out to the house 3 times to be told all normal! I will never ever buy from Samsung again! BUYER BEWARE!!!!

These refrigerator/appliances were advertised as black stainless steel and they are simply Black Shrink Wrapped. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and had to chose a different brand. I do love the black, but unless Samsung chooses to find a paint, replace the door or find another way to make this fridge look as advertised, I can no longer recommend Samsung black stainless products. Samsung has made no attempt at a resolve. Why advertise black stainless when it is a film that is applied and peels off in creases, near handles, folds and edges. I have several areas of peeling that began a year after purchase. Requested a paint from the company and was told there was none available nor would a paint be available. Probably because shrink wrap is not paint.

Aside from plastic being left under all seals when delivered and being very noisy, the bottom of the freezer has to be defrosted every few weeks when a sheet of ice builds up under the drawers. After a few weeks water slides down the ice floe and leaks onto the floor. We have tile and when its wet it becomes very slippery. Weve complained but finally gave up but this morning my husband slipped on the wet tile. This is a design flaw or defect but it is out of warranty. My bad but thought I should add to the complaints on this site. We have been very satisfied with phones, TVs and such but will never buy another Samsung anything unless this problem is remedied.

Samsung dishwasher has a great capacity size. It is very quiet when operating and cleans as well as any others Ive had over the past 40 yrs. The stainless steel look is very updated and it doesnt stick out from the cabinets. I would purchase this brand again. It is a good fit for a large family or someone who has lots of company!

I purchased a new dishwasher from Leons. Within months, the motor and parts were repaired 8 times. I contacted Leons and was told to deal directly with manufacturer. Finally, in October, I was told that they would exchange for a new unit and upgrade it and include delivery. I still do not have anything in writing nor do I have any firm dates as to when it will be delivered.

We bought this microwave (SMH9151STE) in December 2010. Today (January 2013), 25 months into ownership, it just died. It powered off when I hit the Start button and no longer works. I told the Samsung rep that there seems to be a lot of complaints regarding this microwave online and that they should stand behind their products. They told me, Sorry, its only a 1-year warranty. What a waste of $175! I refuse to spend $150 to get it repaired. Id rather go spend $300 for a highly rated Maytag microwave.

Purchased my Samsung electric range in January of 2015. It has been a year and a half, and the Samsung silver letters located right under the panel that contains the clock, baking settings, and so forth have peeled completely off, the white circles on top of the range that denote where to place the pan/pot are fading. I also noticed that the small black circles that indicate if it is, for example, front right or front left on the range are fading and the black lines around the knobs are fading as well. I was very excited to get this new appliance, and have tried to keep the stovetop as clean as possible. I have only used recommended cleaners for this kind of range, Needless to say, I now have permanent burn spots and I cannot get rid of them. When I clean now, I have to be extremely careful. Im afraid that the fading will continue and my range that is less than two years old will look like its 10 years old. Highly disappointed and will probably not buy a Samsung range again.

Just purchased about 13 months ago. Fridge does not cool. Food is rotting while in fridge. Would advise anyone not to buy samsung fridge.

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive. Without going into a further list of complaints, suffice it to say that I had to call three times - kept disconnecting (and these folks manufacture and sell phones) - they also ask for customers phone number at beginning of conversation! - and the website is sales-driven, so I was unable to purchase additional extended warranty online. I could go on, but I will stop here - this company has already wasted too much of my time! I encourage anyone who is considering a Samsung product to reconsider!

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

Had 2 repairs for the fan freezing up. 100$ a piece. Finally have that fixed. Noticed my lettuce was freezing, so looking to up the temp, notice the panel was all 4- 8s. Cant change it, called the Samsung co. Done their 2 troubleshooting ideas, neither worked so they said we will send a repairman out. I said not yet. Looking online to see if anyone has any ideas what it could be?

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

We noticed the ice cubes were not freezing solid and were clumping. Then it stopped making ice... Then we noticed food was thawing out. Eventually the refrigerator side was no longer staying cool. We paid $125 today to have someone come look at this refrigerator and were told it was a sealed system leak, and would cost a minimum of $1000 to fix. We have had this Samsung model for exactly 5 years and 3 months. Our warranty went out at 5 years. The customer service rep at Samsung told us we could pay $400 for a new 1-year warranty and this would be covered. I am extremely upset that we would have to pay an additional $400. Samsung knows that this is a problem and should agree to pay to fix this. Im considering just getting a new fridge, NOT a Samsung... and telling everyone I know to avoid Samsung. Ive already read many similar stories. Clearly a problem with Samsung and I feel they should own up to it.

We have owned our $2000 refrigerator for just about 2 years when the motherboard and the inverter broke down. Everything in the refrigerator had to be thrown away, including the $150 of groceries we just purchased! We have been without a refrigerator for over 2 months because getting it serviced and fixed takes very long. Ordering the part alone is a feat in itself. The part would not be received by Samsung until November 6 making it even longer to be fixed. They would receive it then send it to the parts company here on Oahu. Well, being that we have a party on October 31st, my husband ordered the $111.00 inverter on his own and paid extra to have the part rushed over. We will receive the inverter on Tuesday, 10/21 and the maintenance person will come on Wednesday to fix our refrigerator. We owned a GE for 11 years with absolutely no problem prior to buying this one. Obviously we made the worst decision to buy what we thought was the top of the line! Jokes on us! We will never again buy Samsung again! Crossing my fingers that it gets fixed.

Purchased early 2010, in the first years had to call for service two times. So when close to time when 1 year warranty would be expiring, got a phone call wanting to know if I would like the extended warranty. Usually dont purchase, however with 2 problems early on figured I should. Purchased 2-yr. extended warranty and so glad I did because within that period had two problems per year. When that warranty period was getting close to expiring, I didnt get a phone call or email to get another extended warranty. So I called to purchase another. But guess what, our refrigerator wasnt eligible? Wouldt tell me or my husband why not? But pretty much figured it out that they knew we had a lemon and didnt want to offer us a warranty anymore. However, between my husband and myself calling and talking to multiple people, we finally got the right person and she authorized us purchasing a second extended warranty but of course this 2-year warranty was almost double than the previous 2-year warranty purchased. But it was so worth it because we have already had one service call during this period. Wish we would have qualified for a new fridge, but the problems werent the same within the time frame required to get a new one from Samsung. Moral of story - if you have a problem within 3 to 6 months of purchase, you are probably in for more issues. Keep good records. You might qualify for new one from Samsung. So to recap... Purchased in 2010 and have had 8 service calls, 2 extended warranties. Will not purchase another extended warranty and if it has an issue again after current extended warranty expires, we will most definitely chuck it.