I bet we havent used the dishwasher 10 times. We bought it before the condo was finished remodeling. It sat there until the builder could finish so the warranty is right at a year. Even tho we havent been in our condo a year. Its a beach condo so we are not here all the time. You literally have to slam the door to get it started. It washes for 2.58 hours according to the button on top. (If you can get it to run). It stops and starts. We have called Samsung did everything they suggested by unplugging it. Nothing they suggest works. Piece of junk Dont by Samsung dishwasher. Exactly why they dont have a better warranty. Youre just screwed.

I bought the refrigerator from Lowes 5/5/09. Lowes delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasnt cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.Soon after the jams appeared, I began to find pieces of white plastic in drinks when the ice dispenser was used. Over a year ago I began to see rust coming through the finish around the water/ice dispenser. I notified Samsung early on when the ice maker was jamming up and was told I needed to schedule an appointment for service. Well, forget that! There is no one who services Samsung where I live. Yes, there is a dealer in a nearby town, but they refused to service what they didnt sell!I was fed up with this unsightly appliance and decided to post my problem on Samsung Appliance USA Facebook page. I received the typical Samsung condescending response, You need to schedule a service call. Read my lips Samsung, there is no service. Ill get rid of this one and try another. I dont recommend buying anything from Samsung just because of the attitude regarding SERVICE! They will not stand behind their product. No, this isnt my first time experiencing a problem with Samsung!

I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.The dishwasher was finally replaced with a new one and is nowhere near the quality of the first model. It will be a year old in June and is already having cleaning issues. The stove and dryer were three years old on an extended warranty when Samsung offered a buy out. I assumed that meant they would be paying enough money to replace the appliances. After all, the warranty states they would fix or replace defective appliances. That was not the case. The buyout fell short of actually being able to replace the same items. Dont fall for that song and dance. I thought I was buying a good name and good quality with Samsung. I was not.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

Bought this Samsung refrigerator December 2013 (RFG298HDRS/XAA). It just turned two. We started having problems six months ago. Leaking, ice build up and not cooling properly. I just received an estimate $409.80 to repair the BUILT-IN OBSOLESCENCE. The company is an authorized Samsung repair company. Evaporator fan motor, fuse, defrost thermostat + Labor. I will never buy a Samsung refrigerator again!

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

Purchased this microwave from Lowe’s in 2013. Broke this weekend after catching on fire internally. White plastic / electrical smoke filled our house. Luckily no other damage. If we were not in the kitchen however, the story could have been different. Contacted Samsung directly to see if they could help with repairs, or a discount towards a new Samsung microwave. The answer: No, we only warrant our appliances for 1 year. Anything past 1 year is the consumer’s responsibility. So my warning to anyone looking to purchase a Samsung appliance. Get the extended warranty, which is very expensive. Because after year 1, and your appliance breaks or causes damage to your home, Samsung will not help. Wonderful company.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

I bought this big expensive frig. It cost me $2500.00. Repairman was here 5 or more time to fix ice machine. This never worked properly. I have to defrost my freezer to get the ice build up out. I understand now a lawsuit is in effect and how would I go about reporting this issue to Samsung. I will happily give back this frig for a refund.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the Control Pad and that they would replace the control pad at no charge. Sounds good? What’s the problem?After four days, I was informed by Samsung that they have no authorized Samsung techs in my area and they couldnt send the replacement part to anyone other than a Samsung authorized tech (catch 22). Samsung has offered a pro-rated refund. This is not good! I have new custom-made cabinets, external venting and a tile splash up underneath the microwave. Another model from another manufacturer is not going to line up with the existing conditions. The consumer is left holding the bag! Consumers, be aware of purchasing a product, such as Samsung, with no service support!

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

I am a 73 yo Veteran and have had a dishwasher all my life. This Samsung dishwasher (Model #AA3JAG9MC&05835Y) is the worst I have ever owned starting with the dumb design of the dish racks that make your glasses fall over and dished roll when the rack is pulled out or pushed in. The worst problem is that it does not clean the dishes, I have been embarrassed several times when guests poured a drink and then dumped it when they saw the glass was not clean. I wash the dishes before putting them in the dishwasher and still have to put a lot back in the dishwasher when they come out dirty. Ran the dishwasher twice yesterday and the dishes and glasses still come out dirty. Samsung wants me to spend my money to have their reps come out to fix the problem. Not going to happen, will throw out the Samsung and buy another brand that does what it is supposed to do.Also having problems with my Samsung Grand Prime cell phone. Friends are cursing me for not answering my phone only to find out that the ringer has changed from sound to vibrate or do not disturb WITHOUT my knowledge. Samsung can correct by a simple LOCK function on settings but after numerous calls and requests Samsung did nothing to correct the problem. Solution to my problems: TRASH MY SAMSUNG PRODUCTS AND GET ANOTHER BRAND THAT WORKS.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and dont dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.

I paid over $2K for for a Samsung 3 Door refrigerator from Lowes a little over three years ago long with a high end Samsung Range. The range failed as soon as the warranty expired and was cheaper to junk than to repair, the Refrigerator has been going downhill over he past two years. Do yourself a favor and stay away from any Samsung appliances. They are junk.

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

We purchased dishwasher. Sent in warranty card. The left side wall of stainless steel welding came loose so the unit tray would not move in and out to put or remove dishes. This part has a lifetime warranty. I have Samsung paperwork to prove it from their website. After two factory damaged replacement parts were sent to our home which were unable to be used to replace lifetime warranties part Samsung would not send any additional parts to my home. The repair service A&E confirms this part was manufactured in 2011 and the part has a lifetime warranty. They cannot help me further until Samsung sends a good repair part to my home. Which Samsung has not done. I assume they do not have a good repair drum to sent as a replacement.After more than 10 calls to Samsung about replacement and repair part, I called to resolve this issue but consumer department would no long take my complaint or send me to executive customer service. This started in April 2016 and my last call was on June 8, 2016. They stated they cannot help me further or escalate my call to anyone that could help. I am a senior citizen and just want Samsung to send me refund $813.00 for the warrantied part they cannot or do not have to repair the unit so we can replace the unit. I will not replace the unit with a Samsung if this is how they treat their consumers.

In July 2012, we had to buy a new refrigerator because the compressor on the old one died. We usually buy appliances from Best Buy but now appliances have been taken over by Pacific Sales. We got their cheap extended warranty and, to this day, the ice maker has failed to function properly. Warranty was called and out of the 4 times, they paid 3 and the last one I had to fight the warranty company (Warren Tech the worst company to deal with) because I kept saying that the ice maker isnt functioning properly because every month the ice builds up and no ice comes out. Samsung will not even help because the manufacturers warranty is over and the problem is now the warranty companys problem. If anyone else has had a problem with their Samsung ice maker please tell us what we could do to have the ice maker function the way it should.

We recently purchased a group of samsung appliances at lowes. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowes corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowes corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowes is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowes or Samsung again! If anyone can help please let me know. Thanks.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowes who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

Turned the oven on this evening. It wouldnt heat past 150. There appears to be no sound coming from the fan. I cant believe that a Samsung appliance would stop working this quickly. Called Samsung and they said Out of warranty. So sorry youre screwed. I absolutely will never buy another Samsung Appliance again.

We bought the French door refrigerator from Lowe’s in Jan. 2010. This year rust came through the paint around the edges of the ice and water dispenser. I feel like they should have to fix this on a 2000 dollar refrigerator. They apparently painted over the rust in the factory. I want them to send someone to fix this problem. We should not have to pay to have this done.

Refrigerator started icing up in the back just after the first year was up. Got Samsung to pay for the parts but we had to pay for the service call. Now another year and a half later the same thing is happening and the service rep told us they have a fix for the first fix. We have to wait an entire week to get our refrigerator back to working order. The parts need to be ordered and it has to thaw out to get the back panel off. Called Samsung again and this time the manager of the woman I talked to said they will not cover the parts because the warranty had run out. I have a Maytag refrigerator that we use for beverages that has run for 24 years with no problems and dont know what I would do without it. No more Samsung for us. The Samsung replaced a GE refrigerator we had for 24 years with no problems.

I saved for over a year to be able to purchase what I thought was a top of the line refrigerator. When Lowes had this 4 door refrigerator on sale, I jumped at the chance to purchase. The first day the refrigerator was plugged in, the digital board on the ice maker would not work. My son finally got it to work after we unplugged the unit and plugged it back in. About a month later, the same thing happened. I called technical support and they helped me to get the unit going again. Tonight when I got home from work, the ice machine would not work. I call support again and spoke to a gentleman that could not be understood. When I figured out that he could not help, I asked to speak to someone else. I got to speak to the woman from hell. Even though I told her that my refrigerator was new and that I had taken the extended service agreement, she informed me that I would have to pay someone to repair my refrigerator because I needed to be educated on how to use it. Well, I do know that I should not have to unplug my new refrigerator 3 times in 3 months to keep the digital panel from freezing up. Lowes told me not to call the technical support number again but to call them directly because I could not count on Samsung to help me with my problem. I wish I had read the negative reviews before spending over $2000 on a unit that does not work.

About four years ago we bought a SAMSUNG STOVE (with one induction) and convection oven from Sears when we renovated our kitchen. It was good the first year when we still have the warranty. But on the third year the problems came up - fast & hard. First the induction burnt out - we have to order (calling center is in Asia) and order was screwed up a few times - and of course we had to pay a couple of hundred CAD dollars! Now close to Thanksgiving - the oven is emitting black smoke!!! Our old stove/oven was almost 30 yrs old when we decided to replace it with this Samsung!!! HELP!

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.Now as of three days ago, I began hearing a humming/grinding noise coming from the upper rear center on the inside of the fridge. It sounded like the fan was hitting something as its spinning. It only does it when the doors are closed and you can hear it winding down when you open the door. When you close the doors, it winds up to full speed again and the loud irritating sound returns. Now, since the icemaker stopped I turned it off yet the noise is still active. While doing an inspection, I found a build up of ice in the back of the fridge.Turning to the internet for Diagnostics and DYI Repair advice, I have come across countless of sites with hundreds of complaints warning people Samsung will not recognize their horrible flaw(s) within their product. Samsung Service Centers have you open a ticket but then tell you they apparently cant fix the issue(s). Like many here, I dont have money to freely give a technician who will in turn place a Band-Aid on the problem; only for the refrigerator to disintegrate it and I succumb to the same issues month(s) later. They built the fridge and therefore they should have the ability to successfully repair it! Samsung shouldve just stuck with manufacturing electronics. I believed in their products until now. I, for one, will not be buying any of their major appliances anymore. Since they refuse to issue a recall notice on their clearly defected product I would like more information as to where and how to add my name to the lawsuit against them.

We bought the Samsung dishwasher DMT300 series on Nov. 7, 2010 from Sears that was on sale so we thought we were getting an awesome product. Its been two years and after trying everything to fix the problem of unclean dishes, I finally looked up the reviews. How could a company let this kind of crap out of their factories and put their name on it!? Ive never had to repair it. It just doesnt clean dishes, even dishes that were put in there pre-cleaned. Ive never wasted so much money in my life. I will never buy any Samsung product again, absolutely nothing, and I will spread the word. What a bunch of crooks.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. Ive had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I dont have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. Its been the worst appliance by far that Ive had as far as problems that are too expensive to get fixed, and time consuming for me.

Worst appliance purchase Ive ever made. Required 3 repairs calls within the first months of owning. It does not clean dishes thoroughly and now leaks. Its less than 2 years old. Samsung needs to stick to electronics.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

My stove caught fire... enough said! Do not buy any Samsung stoves.

I bought my house last year in May. In June when I bought the house had Samsung appliances, I called Samsung in June of last year about the refrigerators ice maker. It leaks all the time every day. I have mold in the bottom. There is water everywhere. They said well if you pay us $85.00 to come out and look at the fridge we will come out. This is totally unacceptable. I didnt buy the damn thing. Just saw the problems you are having with your washing machines, I will get a class action against you about this damn refrigerator if you dont call me and come out and replace this ice maker with one that does not leak. Trust me I will be on social media like you have never seen. You have my phone number. I look forward to hearing from you. This is causing big problems.

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

The SAMSUNG REFRIGERATOR RF260BEASR/AA unit I purchased on 11/2015 has the same leaking problems under the crisper drawer that other Samsung models have. I searched the internet and discovered other people have the same issue and upon contacting Samsung they advised its out of warranty and I will be charged $80.00 trip charge and $80.00 per hour service charge. Another design flaw my unit has is the freezer drawer dumps ice to the bottom of the freezer when its opened. Maybe a class action lawsuit needs to be started.

The best range ever had, a little hard to keep glass top clean, oven clean mode works very well. Fast boil really is fast boil. Warming burner is nice. A lot of room for five pots on top. Lower drawer has lot of storage.

After all the repairs and fixes Samsung suggested including a new icemaker, icemaker tray, and the suggested special silicone repair around the inside of the icemaker compartment, this week my icemaker quit working all together! I will never trust Samsung again! We have fought this issue ever since we purchased this top-of-the-line French Door Refrigerator-Freezer. What a waste of almost $2000! We started having problems within a year of our purchase. Our date of purchase is June 2, 2017. Stay away from this manufacturers French Door Refrigerator Freezer!

If you want to buy a dishwasher that will last 3-4 years then buy a Samsung. When ours stopped working it was hard to find a technician to look at it. Finally we did find someone and after 3 weeks of trying to get the right parts he told us to just go and buy a new dishwasher, he couldnt take the crap from Samsung anymore. Think before you buy!

I bought a Samsung model RF217 fridge (no ice dispenser) in Aug 2012. A bit noisy but ok for about a year. Then late summer 2013, I see a puddle of H20 just outside the front door. It wasnt huge and I figured I had spilled it myself. Warranty expired next month. Problems got worse. Ice constantly on crisper bottoms. Massive icebergs in freezer compartment. More H20 puddles... more ice. Ensured nothing blocking air. Powered down to force reset. Oy vey. Theres clearly a design flaw as evidenced by all complaints. When is Samsung going to own up and restore its reputation?

I feel great and Im satisfied with my Samsung microwave, it is really worth my money, I wouldnt hesitate to recommend it to anyone who hasnt tried this amazing brand, yet. Im one loyal customer who doesnt compromise, if Im satisfied, I just spread the word. The more I spread the word, the more the product gains new customers and they would further spread the word free of charge and that is free awareness and marketing campaign. The product has value for money, irresistible appearance, reliable and saves time and power in the process. Try it, Its a must have.

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

We purchased a 3 door, 26 CU.Ft. French door Samsung refrigerator with an indoor water dispenser in November of 2012. Approximately a year and a half after the purchase, our refrigerator started making strange noises and there was water spilling out. We contacted Samsung and later had a technician from Best Buy come out and diagnose the refrigerator. Luckily he was able to repair it - he explained that the refrigerator had to be defrosted as the coils had frozen over. Since then, every five to six months we have had to defrost our refrigerator to keep it working. Ice builds up and the cooling element fails. We now keep a close eye on the fridge. The first time it froze over we lost food. Since then we have moved quick to defrost it before it appears to be running warm. But we do worry about the regular cooling in light of this problem. At bottom, this is not what we expected from our purchase. We bought a brand new refrigerator and have not received the quality we expected.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

I purchased a Samsung Chef Edition Refrigerator (RF34H9960S4) a little less than a year ago. These are not cheap fridges. Both shelves on the right door are cracking in the middle. When I called they informed me that they dont replace personally damaged items. If using the shelves may lead to personally damaging them, we shouldnt use them. I now have to pay for new shelves, that most likely will crack again. Please think very hard about whether you want to purchase this item.

We bought Samsung side by around May 2012. It has had several issues beginning almost immediately. The front panel went out twice and during the second time all the food spoiled. The technician had the nerve to say it was our fault because someone had to hold the buttons on the panel for it to go off. When I told him we were sleeping and woke up to this issue, he called us liars. Then a few months later this crappy appliance began making a horrible noise. This time a motor had to be replaced. So for two days we had to defrost it, so no food in our house for 4 days (2 to defrost/ 2 to get cold enough for food). So today, not even 3 years later, a tech came out and said the entire rear panel of the freezer and all components behind it need to be replaced. When is enough, enough? We are so angry they just wont replace this crappy Samsung refrigerator. DO NOT BUY A SAMSUNG APPLIANCE!!!

I received a brand new Samsung refrigerator model: RF263AFRS, purchased from Sears in February 2011. Despite appropriate care it failed the summer 2013 (two years!). Neither Sears nor Samsung offered to stand for the quality and the consumers concern for the excessive noise (now clearly audible through the entire two storey house!). The cooling also seems to be an issue. I am in the process of confirming the latter with an internally placed thermometer. I called both the Sears and the Samsung representatives: it appears they are not willing to investigate their failure to provide a quality product expected to perform up to expectation for at least 10 to 15 or more years similar or better than the old fridges we still own. There is something wrong with quality of Sears service and product from Samsung. Consumer be aware.

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

Ok this will be a bit long: I got my kitchen remodeled Nov 2020. Purchased all 5 Samsung appliances, from Best Buy. Had issue with every one except the microwave which we dont use much of. I have been on hold for Samsung Case managers for over 2 1/2 hrs. So I figured I would kill time by leaving this review so no one else will have to go thru what I have, and currently am going thru. My issues started about 2 mos of installation. First issue was my cooktop. Kept giving out error code and wouldnt turn on. Then it wouldnt turn off. At the same time my ice maker was freezing over and wouldnt dispense ice. The ice maker issue got resolved, then I realized my refrigerator was freezing my food, noticed it with my eggs. Tech came and repaired, but happened again. Called Samsung pro talked to customer service, who tried to provide the best care they are able to, but they cant make any decisions. Because its been serviced 3 times I have the option to get my refund or replace the refrigerator. I opted to get a refund cause I dont want to take any more chances with Samsung products. I had to submit a receipt along with the ticket #. After the third attempt I was finally told that they can escalate it from customer service to a Case Manager. Unfortunately these Case Managers are hard to get a hold of. This process began November 17, 2021. Today is December 2, 2021. I was first told a case manager was going to contact me within 3-4 business days, I get no calls, no emails then on November 30th I get a short generic email stating that they made several attempts to contact me and if I can call them back at 1-800-Samsung at my earliest convenience. As soon as I got the email I called 1-800-Samsung and got customer service who informed me that the department they need to transfer me to is closed. I asked her if she can send them an email and have them call me, because I did not receive any calls from them, I had no miss calls, no messages, she said she did, still no calls or emails. Today I have the day off so here I am typing this review, still on hold 3 hrs later. I live in Hawaii and their office hours are 9-9 EST. I am grateful I have an extra fridge in the garage to store my things. In addition to my refrigerator issue, I am awaiting a claim ticket for a third service call on my double oven, which has super uneven heating. I am beyond frustrated. So save yourself the frustration and stay away from Samsung. For some reason the newer models are not quality. Doesnt work properly and even though warranty seems to be good on paper, its almost impossible to get thru.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

We bought a Samsung side-by-side RS257BARB from Best Buy about six years ago and paid close to $1,300. A couple of days ago, we noticed the freezer was not cold; then yesterday, the fridge side was not cold either. I had a live internet chat with a Samsung rep to no avail. Their authorized repair service center is 35 miles away. I had no choice but to call a local appliance repair service technician to come and take a look. He examined the fridge and told me the compressor went dead and it would cost $800 just for the part alone, might as well get a new fridge. I am very disappointed with this verdict as I hope it would be a minor fix for such a pricey appliance. I remember when we were growing up we had a GE fridge that lasted over twenty some years. The fridges nowadays look great on the outside, but they dont last and customer support is practically nonexistent.

We bought a Samsung refrigerator model RF28HMED8SR 12 months ago and the design of the French doors is poor they dont close properly, and the icemaker is just awful at dispensing ice. Not to mention we bought the Samsung washer and dryer and the motor just went out on the dryer at 18 months old. No more Samsung for my family.

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

$700 dishwasher started acting up 9 months after purchase. Kept shutting down before going through full cycle. Dishes were very dirty. We called for repair since they would also be there for the second repair on the microwave (bought at the same time). A circuit board was replaced and lasted 4 months before breaking down right before July 4th barbecue with 80 people. I spent the next couple weeks talking with various people. 3 times made it to their executive customer relations level. Was sent two emails confirming a one-time repair as we were now out of warranty. Received a final call informing me they have no one to service the machine, I was out of warranty and they would not service, despite previous agreement to service. So what happens when they sell extended warranties at the point of purchase, if they have no one to service the product? I called an independent service company. They advised me not to have it serviced. States Samsung has chronic problems with their circuit boards. To quote, They make great phones, they should quit there. I will never purchase another Samsung appliance. I spec products for kitchen renovations. You can be sure they will NEVER be on my list!

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

Within 1 week of receiving my fridge, we noticed the ice cubes looked frosted over & smaller than they should be. The distributor we bought it from replaced the ice maker. That made no difference. Now, a year & a half later, nothing has changed other than the water isnt cold. Distributors all complain that Samsung doesnt return their calls either! I hate this fridge!!

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

New Microwave Caught Fire - Purchased Samsung Microwave Model Number ME18H704SFG on 07-03-2016 from HHgregg. They delivered the microwave on Saturday 07-09-2016. Used the microwave Saturday and Sunday. Monday morning 07-11-2016 my wife screamed FIRE so I ran to the kitchen where the microwave door was open and a flame about 4-5 inches long was jetting out from the side of the interior of the microwave. When I say jetting it was like a torch so I got the Fire Extinguisher and put it out then unplugged it. The inside wall was still hot to the touch for some time so I removed it from above the Gas Range and Sat it outside for the day. Now there is a big hole in the side wall of the microwave.I called HHgregg and they told me to call Samsung. I called 800 726-7864, spoke to a lady there who gave me a transaction number and said a Product Specialist would call me back within 4 hours. Said I needed to call back with the serial number or I would be charged a service call fee. That return call did not happen within 4 hours so I called again and spoke to another lady who gave me a claim ticket and a service ticket and said the claim folks would call me within 24 hours and the service folks would call back the same day. I did receive a text from service saying The repair facility has accepted your repair. ASC Phone 201-672-9502 ASC will contact you within 2 business days. Then received a call from service around 5:34 who left a message which I returned the call.The lady also needed the serial number which I provided the next day and they have scheduled a service person to come out... today is the 12 the service person will come on the 19 between 10-2. I told her I did not want them to attempt to repair this unit and give it back to me. She said the service person would not take the unit but would take photos and send to Samsung where they would determine if it could be repaired. I told her I would not let that unit back into my home. She said if you refuse the service then you will be left with a broken microwave. This is where I have left this issue. We will see what happens when the service person comes out.

The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.

RF4287HA Refrigerator cannot be repaired - 2 1/2 years old. Loved this refrigerator until I got error code on display one day. Called for Service. Technical came and said unit could not be repaired. He called Samsung and after they spoke, he told me Samsung would call to make arrangements to exchange unit. Told they would even take the old unit back at the same time. Received call today from Samsung requesting receipt. I was then told that Samsung will only be refunding me for the purchase price prorated from the time of purchase. I feel like I was misled and that Samsung does not stand behind their products. I will now be going out tonight to purchase a new refrigerator. It will NOT be a Samsung.

Ice maker model # DA97 1254OA. Like everyone else’s, this icemaker freezes over and Samsung refuses to repair or recall. Spent hours talking to customer support who was of no help at all and even hung up on me twice. Will never use Samsung again. Would love to participate in class action suit.

It is obvious that Samsung fridges have critical design problems. Those of us foolish enough to buy one know futile and frustrating it is to do with this company. The thing is now to spread the word to others so they dont make the same mistake. I posted an ad for the fridge in Craigslist under the title Samsung Sucks. I know it wont sell, but its a pretty effective way of spreading the word about this company and maybe, with any luck, it will cost them a few sales.

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

We purchased the Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel SKU: 8763144. The freezer has not frozen well for the past 6 months. We called Samsung support 5 days ago to send tech and still no tech! Our meat has gone bad and we have no tech. I will recommend never purchasing a Samsung appliance ever again. Their service sucks.

I purchased my Samsung SM 26CF 4D refrigerator in July of 2014 for almost $1000. Now neither the refrigerator nor the freezer are working. In addition, it is kept at a residence I rent out but only had my first renter of the season in May. When he got there the entire contents were rotten and even after a cleaning, the interior smells horrible. I have called Samsung 3 different times only to be told each time someone will respond per their policy within 48 hours. That was 3 weeks ago. They also said they would escalate it to their executive team and they would call back within 48 hours. This means nothing as I last heard from them 6 days ago when I called them. To get me off track the rep said I needed my receipt, which I have had since the first time I called. He then said These things take time. Their customer services is horrible and they look for reasons not to fulfill their responsibilities. Please do not buy a Samsung appliance from them.

Discovered ice machine was not working properly on newly delivered refrigerator the first day in use. Contacted warranty division for repair and promised contact with 48 hrs. After 2 days without contact and again called warranty service. They reassigned repair ticket to another company. After another 4 days without contact I again called warranty division and was issued a new repair ticket number to yet another repair company. Was contacted by Samsung Tracking Service to check status of repair. Upon hearing that no contact had yet been made by repair company. Tracking Services said they would expedite repair order.After another 7 days without any other repair contact I contacted retailer (Home Depot) for return/refund. After hearing my story, agent put me on hold while she contacted assigned repair company who informed her that they had no record of repair ticket. She reissued ticket (under same number) and promised a quick contact from them. Ironically, a few hours later I was again contacted by Tracking Service inquiring as to the status of my repair. In our discussion she informed me that her records showed that the repair company had indeed received the repair ticket in the initial transmission and offered to put my case into the Samsung Resolution Department for review. As they were Samsung and has hired the (non-responsive) repair companies in question, I asked her to contact them to expedite. She proceeded to inform me that she was unable to contact their repair company on my behalf.I fail to understand what Samsungs definition of Customer Service could possibly be. They know theres a problem with your brand new Samsung Large Appliance. They know there are multiple failures (3) in their repair chain, they continue to ask you how is your repair going, but they refuse to actually step-in and take charge to resolve the problem. Instead, leaving their consumer to contend with the (obvious) dregs of the appliance repair world that theyve chosen to repair their products. Guess with everything in the recent news regarding Samsung guess I should be happy that my refrigerator hasnt blown up yet. The LAST Samsung product that will ever enter my home. Buyer beware!

I bought a Samsung fridge from Sears in Nov. 2012. Had numerous problems, quit making ice, wont freeze ice cream. Called repair. They came, did $900.00 worth of work, replaced Motherboard. 2 weeks later, fridge defrosted every day and started leaving frost on everything in fridge. All my ice cream melted. In March 2013, they brought me a new fridge. Immediately started having trouble - ice stuck in door, melted run down door, constant wet floor. Ice cream melted. Change filter light came on. Changed filter, light wont go off. Ice maker quit making ice. Panel will not change options. Today, 5-21-14, MOTHERBOARD OUT. WORSE EXPERIENCE EVER. NEVER AGAIN.

From the beginning this dishwasher did not clean dishes and it does not dry them. Within the first 6 months the wheels on the bottom rack started falling off, just after 1st year the top and bottom racks started falling apart. And I constantly have to flip the electric breaker to reset it because when you press the power button it will not turn on.

I purchase a Samsung refrigerator in 11/2020 at Best Buy. At first it seems that it did not cool much. Ice machine is slow when the ice comes out. After 3 visits from Geeks they decide I needed to contact Samsung. So today was a 2 hour look to see what problem is, person on phone with another person trying to see what the problem is. My food was getting mold, so after he was told that the cooling system is at bottom and there is a flap that should open. They got the number of part, not sure how long will it be when the part will get here. Food is expensive as it is, so why dont they just give me my money back and quit trying to figure out what the issue is. This company should build TV and stereos and leave the appliance to people that know how to build.

As in many of the other reviews, I also experienced the dreaded SE error code on my range microwave (model 9197). I realize that its probably hit or miss as to what type of help you will get when you call Samsung’s customer service center; however, I was very lucky to get an articulate, responsive person who seemed to be well aware of this problem. He did offer me a one-time courtesy warranty extension which will pay for the repair of my unit. If it has to be replaced, I am ready to fight that battle next!

Bought a Samsung range oven and the display has gone. Its only been 13 months. I phoned them and they said they cant do anything because it is out of warranty for 1 month. Never buy this lousy piece of junk, I dont know how to use my stove without a display. Its beyond crazy. I will never, never buy anything from them again and will tell all the people I can what a piece of crap this is.

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

We bought a Samsung fridge with freezer drawer, two door and ice maker in 2014. The ice maker quit in 2015 around during December. We called service. They were very nice and helpful. The cost to repair we were told could be around 500.00 DOLLARS which is too much for a new fridge. Now we have to buy ice because there is no way to put ice in the maker. We had a Frigidaire for twenty years with ice maker still working. We will never a Samsung refrigerator!

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

Purchased Samsung Dishwasher Nov. 13, 2013. The unit has failed three times in less than a year. Problem - unit would run about ten minutes and then stop. Failure showed as a drain failure problem. Restart the machine and it would complete total cycle. Main board replaced, no help. The ECS sensor part no. DD82-01118A was replaced and fixed the problem. The unit worked for seven months and the problem has returned. Technician ordered a new ECS sensor. The part has been on back order for three weeks. Looks like Samsung has a design problem.

We purchased the Samsung RF266AASH from Lowes four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowes will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. Im very disappointed!

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

Samsung ME21F707MJT - Purchased in May of 2016. It was a great product at first, but 1 or 2 buttons began to fail after 12 months. I didnt do anything about it as they are intermittent. Some days they would work and others days nothing. Now it is 18 months since buying and about half of the buttons do not work. As many other reviews have stated this is a common problem. So it appears that I am stuck with a semi working microwave.

We bought this DMT800RHW unit because we were satisfied with their refrigerator. This is a top of the line unit. Too bad we didnt see all these negative reviews. From the start, we had problems. First, a small plastic wheel on the bottom rack was missing when it arrived. I called to ask them to just send a wheel I could snap on in 10 seconds... Nope. They had to send out a technician. Then those wheels were rubbing on the lower right side of the door gasket, and eventually dislodge the stainless steel grip in that area that went around the whole door to hold the rubber gasket. It was tack welded on, so they said the dishwasher was a loss. They would not repair it. They decided to refund out money, but not installation, which was the good news and policy by Samsung. To do that, I had to rip off the identity label, cut the power cord off and take a picture of all that to send into Samsung. This was not too easy to do, but we are fairly assertive with Samsung. Since Im handy with mechanical and electrical systems, I put it back together. I also screwed in the stainless steel gasket holder and had a new dishwasher for free.... or so I thought. A couple months later, I started getting error codes 0E and 9E which mean low water level and high water level. When this happens, the cycle just stops. This increased in frequency over a year. Unplugging the unit then plugging it back in would seem to fix it for a while. At this point, the unit constantly gives these errors and seems useless. When it is turned on, the unit will fill with water and empty itself about three or four times without actually starting to spray water inside - like it is in some self-cleaning cycle. Then one of these error codes comes up, but the water is not low or too high.The design of the bottom of the dishwasher is really very simple and easy to take apart (Phillips screwdriver tip only), so I did that and cleaned it out thoroughly in first attempt. There seemed to be some debris blocking one channel. After this attempt, the same thing happens... three or four fill/empty cycles then one of the two error codes. I would like to take it apart further, but am not sure what to do as it may be a sensor or circuit board error. On other matters, I have noticed how the internal plastic parts seem to be deteriorating from the dishwashing process.From all these posts in this forum, clearly Samsung has engineered a unit that is defective in so many ways. I am disgusted by Samsung as well, but at least I didnt have to pay for my dishwasher!

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.

Do not buy Samsung refrigerators with bottom freezer. Our refrigerator (RF18HFENBSR/US) is 2 years old and leaking water in the bins and the bottom of the refrigerator section. I just called Samsung and they said that it is out of warranty despite the fact that many, many people are complaining that the refrigerator is defective. DO NOT BUY THIS PRODUCT -- IT IS EXPENSIVE JUNK AND SAMSUNG WONT FIX IT.

I love it because the front range has for small & large pots & it gets hot quickly. It also has a warmer. The oven cooks the food evenly; if the recipe says 1 hour it cooks in 1 hour. Very easy to clean & self cleaning oven.

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. Im all for that!! I will definitely never buy another Samsung appliance again!

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

Dishwasher never worked right from day one. Does not clean dishes, does not dry dishes and it smells! Tried for 7 months with Lowes to fix it. Finally Had A & E service, which is the service provider SAMSUNG sends, come out. A & E was also horrible. We have been attempting to have unit fixed for 3 1/2 months. 4 no shows and 2 walkaways due to not enough men for the job. After spending over 24 hrs on the phone with SAMSUNG being lied to and given the run around, I thought we had a fix. I was promised a refund confirmed by a manager and to wait 2 more days while the paperwork goes through the system. No call back after the 2 days. Once again - I called them on day 3 only to be told paperwork was filled out wrong. Please wait 2 more days. Again no call back. I called them day 3 only to be told wait 5 more days. When I pressed I was then told sorry NO REFUND, you need to try and have the unit fixed again. Its like Movie GroundHOG DAY - only thing is this is a NIGHTMARE that does not end. Bottom Line is SAMSUNG does not service what they sell nor do they take care of their customer. I will NEVER buy another Samsung product again.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

We bought Samsung microwave, to go along with all other Samsung appliances. We paid several hundred dollars for unit, and have been highly disappointed. Without warning, microwave stopped working entirely. We had all breakers tested to ensure the issue was in fact the microwave. Then, called Samsung Support. When we were told this wouldnt be covered by warranty *though they werent sure what the problem was, and advised we would need to schedule service.An appliance that you pay good money for, should continue working - and if it doesnt, it should be considered faulty by the manufacturer. Forgive me for not wanting to pay Samsung any more money for selling a bad product, being less than helpful, and no guarantee that even if they fix the unit, that we wont continue to have problems.Additional side notes: We used this microwave minimally, always kept it clean, and even advised Samsung Support that we just needed them to provide us a website - in order for us to refer to make the repair ourselves. Avoid the hours of wasted time if youve had your microwave over a year. And, in hopes you havent already bought a Samsung unit, read reviews of other manufacturers and the way they handle complaints, before making an investment. Had we done that, we wouldnt be shelling out hundreds of dollars for a replacement - our savings for Christmas gifts will now be covering malfunctions of something that is less than 2.5 years old. Thank you for your time.

I purchased the Samsung French Door RF26V Series Refrigerator at Lowes. Approximately 15 months afterwards the refrigerator was not cooling properly and I noticed back wall inside was frozen. I was forced to purchase a used refrigerator and put in my garage because it was unsafe to store food at 45 deg. Repairman told me to unplug it for 3 days and let it defrost or thaw out and try to restart, and if that doesnt work he will come look at it. Also the ice maker just keeps pushing ice out the top of the bin causing it to break the bin - $99 for replacement. I paid $2500.00 for this appliance and I am very disappointed with the Samsung product. I will never purchase another Samsung appliance nor will I recommend the product to friends or family. This is day 2 of defrost, I feel like Im in the olden days of having to defrost the refrigerator. I am a widow raising a teenager and cannot afford to buy a new one. Thank you.

We purchased a Samsung side-by-side refrigerator in 2010 and since buying it, we have had problems with the ice maker spilling ice all over my floor every time you use the ice maker. The ice maker bin is too small and does not fit a family of 4 at all. My recent encounter is now, it doesnt defrost so I have to take it apart and use my hair dryer to melt the ice. We found that you have to take it off energy saver mode so that it will defrost. Samsung suggests we dont pack it very much. Amazing! Why did I buy it in the first place? I wanted energy saver, enough space to handle my large family but this is by design. Im very disappointed not to have read reviews first.