We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. Im afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still havent received our rebate.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well its the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and cant cause its frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

Garbage. Ice maker never worked correctly. Shelves break. Door flapper broke. Freezer drawer slides blew out. Never cold enough. Freezer door handle pulled completely off. Freezer fills with 4 of ice on bottom and leaks water constantly. Ruined my floor. Threw away broken freezer sliding drawer. Always had to pull out and unplug to reset frozen electronic controls. Wasted plenty of food. Wish I had a bomber to drop it through factory roof. Just a complete waste of raw materials and food. Such junk and a waste of money. The only good thing about it is the arched front design which makes your reflective figure look better, while standing on a puddle smelling rotten food. Will bad mouth this company until the day I die. My Samsung tv sucks too.

I purchased this refrigerator a year ago and has been problem after problem. I mean from water leaking, handle broke and constantly freezing. A repairman has been out twice because it was still under 1 year warranty. This refrigerator was almost 3k and it’s truly trash. They had to replace the panel that shows ice and water and it still freezes.

Samsung microwave stopped working exactly 2 years and 1 month from purchase. Above stove higher end model. Called Samsung, told me warranty was over by 1 month. So sorry.. I found out that my state has a 4-year warranty law. Samsung finally sent someone to replace door...Worked great until 5 months later when heating food and then this rattling metal noise started and now no longer can use this microwave anymore...Will not EVER purchase another Samsung microwave again.... Beautiful model but not worth the dollars we spent for it in the fall of 2017...Not even 3 years old...

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.When I purchased this refrigerator I felt it was to be a good 10 to 15 years before I would have any problems. My last fridge was a hand-me-down Frigidaire from my mom but felt I would go to a more futuristic appliance with bells and whistles. I was wrong. I have since lost over $400 dollars in spoiled groceries. I cannot use it because it does not cool. Lights are ice. I keep calling Best Buy and Samsung, and get the runaround. Samsung, ticket still open, parts in limbo. Best Buy wont accept it back since its past 45 days of original purchase. I still owe $1,200.00 on a $1,650.00 fridge.I wish I would have checked more reviews on these Samsung appliances. This is to warn others of what can happen to you if you do get such an appliance. Also to point out how Best Buy and Samsung support DEFECTIVE appliances. Samsung thumbs down. Sorry cant help you, is the answer. Best Buy thumbs down. Sorry not our problem after 45 days. Pay 3 times for service and maybe we replace it. Very disappointed with Best Buy on this enigma. Will hashtag this on Twitter and Facebook until I finish paying for it, and hopefully help some other sap from making the wrong purchase, and where NOT to purchase this item with no support or lemon law for defective products that should last at a minimal 5 to 10 years. Very disappointed.

Known Design Flaw With Kevla Icemaker. Just like thousands my french door model has an icemaker that freezes up and stops making ice. Also loud noises. Have had 2 repairs but they just melted the ice so it freezes every 2 to 4 weeks. Shame on Samsung for not doing a recall. Its a very well known issue; the fan gets hot, melts the ice then it freezes back up again. Theyve even published repair instructions for their techs but Ive had two here and they assure me its fixed. Im disabled and cant stand long.... Simply dont have the energy to stand for hours trying to remove the frost build up. Never again Samsung...Id pay another company triple before another purchase.

Samsung Refrigerator, bottom Freezer, refrigerator defrost stopped working, refrigerator completely frosted and refrigerator no longer worked. I defrosted, retried and within 2 weeks same again. I called a local so-called service person, Greg ** and he came and checked it. It had totally frosted over again. He defrosted and said he had to order the part. What he ordered was probably the most expensive part, the computer module. He returned and installed the new module at a cost of $423.73. 2 weeks later, same thing all over. He returned, rechecked and said it appeared to be functioning and there was nothing further he could do with it. At that time I went online and looked up the problem which was also a problem for others. Since it was the defrost that was not working I guessed that it must be the defrost coil or the temperature sensor. I contacted Samsung and ordered an Evaporator Assy, Refrig SMG for $123.28 and a Sensor, Temp F PX-41C TD at a price of $13.82 (all plus taxes and shipping). I did not know in advance that the Evaporator Assy included a temp sensor. I replaced both the Evaporator Assy and the Temp sensor in Aug 2014 and the refrigerator has been working fine ever since. Had I known in advance I would have only purchased the temp sensor first at a cost of $13.82, that may have solved the problem. My biggest complaint is that Greg **, so called service person, chose to replace the most expensive item first, especially since he admitted it was only trial and error and that he could not know exactly what the problem was. He charged $423.73 for something that he did not fix and I later had to fix it myself. I am not a service person and I was able to get the refrigerator working!

Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. Ive had Samsung out two times already to fix this never ending problem to no avail and I am working on my third time now.Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that its 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they dont get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???

Did a kitchen renovation and bought a stainless steel 33 inch Samsung rf197 fridge. 3 months later it starts leaking water into the vegetable trays. The fridge freezes up. Everything inside is frozen and ruined. Ice builds up and stops the fan. After defrosting numerous times again ruined everything. Ice in fridge section again builds up and fridge shuts down again ruined everything. Compressor stops working for fridge section freezer keeps working. I am now on a first name basis with the repairman. Compressor stops 1 week before 5 year warranty up on compressor. Have to fight with samsung for repair. 18 months later the second compressor has gone. Enough is enough. Moved my beautiful samsung to the curb (no marks on stainless steel) and bought a different brand.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

Our Samsung slide in electric range with air fryer is awesome. It has as oven control lock for safety - illuminated burner control dials to prevent leaving burner onand good ventilation from top rear of glass cooktop.

Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.

Samsung 4 Door Flex refrigerator - Shame on you Samsung and shame on me. I did not look at this review site till today. Hence I would not have bought your refrigerator. As with others that I see on the reviews, our ice cube freezer ices up and we have to defrost it. I had a protection plan and they came to fix it, but it happened again 1 month after repair. My plan had ended so there will be no new fixing, which doesnt seem to help anyway. Today I was going to reach out to Samsung but I can see by the other reviews that this is a wasted effort as Samsung does not seem to care. Shame on you Samsung that you continue to sell your product but dont fix an issue that many owners are experiencing.

My Samsung Microwave was getting old and stopped working. It just wouldnt start up. A few hours later I heard an explosion in the kitchen. It was on fire. I could not extinguish it until I thought to unplug it and pour water on top of the flames through the ventilation grates on the top. The cabinet above the microwave had just started to burn so Im sure that there would have been a serious fire had I not been at home. Later I read about popping noises being a warning sign that something is wrong and I did hear a few pops before it stopped working. Please unplug your microwave if you hear popping and call the company or a repairman. I wish I had known that the popping is a sign that my microwave was in serious trouble. I had never heard about the dangers of a microwave that had stopped working. Register your microwave so that you will be informed of problems with the model you buy.

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

After 2 years, we started having trouble with our Samsung double door refrigerator freezing up. We had a technician out to fix it and he replaced the whole back panel. It worked for a couple of months and then began to freeze up again. The same technician came out again and we were chatting about what was happening and he suddenly realized the problem was that when you close the front doors, the piece that seals between the doors was no longer turning properly in the slot to seal between the doors, but rather just staying straight ahead leaving an opening where warm air could enter and the fridge would work overtime. He said there is a piece that often doesnt get installed when the fridge is delivered that keeps this from happening and over time the left door had moved down slightly causing the piece to not turn correctly. It was a simple fix to the left door raising it slightly so that the doors are now sealing properly. So far the fridge seems to be working better. I hope this helps someone else having these issues.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know whats going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

We had a broken refrigerator door shelf. I called Samsung and they promised to send me for free a new shelf even though it was out of warranty. Shelf never came. I called back and Samsung said order had been canceled (without telling me) because out of warranty. I said they promised to send me shelf. After several more phone calls and escalations, Samsung said they would not abide by their promise and said I would have to pay for shelf. Also, the ice maker went out shortly after the warranty expired and that costs $500 to fix. Suffice to say, I would not recommend buying a Samsung refrigerator and Samsungs customer service is awful.

We bought this at HHGregg in June 2015 for $2000. Thought it would be our last refrigerator. No such luck! Nine months after buying it, it started making loud noises and freezing up inside the back wall. For all practical purposes, their customer service is non existent! Got passed from one to the other, asking the same questions over and over, like the model #, serial #, etc. Asked irrelevant things like how many Samsung products we owned. Then said it probably wasnt level and to look under it! Totally insane! Got nowhere so called the store that sold it to us and they finally got in touch with a rep who set up the repair. Thought that was the end of it but three months later, around July 1st this year, the clanging noise returned and it wasnt cooling properly! Same problem with icing and fan. Now it is one month out of warranty! Called previous repair company and they couldnt come for over two weeks! Tried Angies List and Home Advisor. Got call backs but they stated outright that they wouldnt work on Samsung appliances because of shoddy workmanship and numerous problems! Finally got someone to look at it. He tested it and said two motherboards were burnt out, along with needing new fan, thermostats (plural), etc. Said parts come from overseas and could take months and it would be over $1000 to fix, with no guarantee it would last! We cant go without a refrigerator so ended up junking it and buying a new one. Not Samsung! Never again! So for 13 months, we had a pretty appliance that doesnt work! These obviously should have been recalled! Were back to the top freezer model, recommended by the repairman and this time bought a 4 year warranty. Its disgusting that they can sell such junk and are not stopped! It was an expensive $2100 mistake!

Samsung 2.1 OTR Microwave SMH2117S - Sometimes only the timer works, microwave doesnt heat up anything. Sometimes the microwave comes on and go from 60 to 0 in about 10 seconds or less, then shuts off. Tried to pop a bag of popcorn. It turned on properly, then turned off, then on again, then off again, then on again, worst bag of popped corn ever. Of course Samsung doesnt fix their mess up, that bill goes to the customer. I am a customer of Samsung no more. We bought our appliances from Sears, not again. We have only had our appliances for a few years now, they should last longer. Too many complaints about this company.

I purchased a Samsung front load washer 15 months ago and have had the same component go out THREE times. The door will not lock and so you have to hold the door until it locks. I have had to have it replaced twice during the warranty period. It went out again a month ago and they refuse to replace it again because I am no longer under the 12 month plan. EVEN THOUGH it is the EXACT SAME COMPONENT that keeps going out. Now I am forced to pay repairs on my own and Im sure it will continue to happen seeing its clearly a flaw in the washer. Customer service was not helpful and I was told there was nothing they could do because I didnt buy the extended warranty.

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy with a 5-year warranty service plan. We have had problems with cooling that resulted in spoiled food several times. We had one situation wherein the fan had to be replaced because of the noise it made while the fridge was not cooling at that time as well. We had had constant problems with ice-maker not working. The motor or vent behind the ice-maker freezes up and has to be thawed about four times a year. The ice has to be removed from the unit and the ice-maker begins working about 24 to 48 hours later. We have had problems with cooling and spoiled milk resulting in another fan motor replacement in 2010. This month, the refrigerator stopped cooling resulting in untimely milk and produce spoiling. When we turned the refrigerator up to 3 notches, all produce, eggs and pickles froze and had to be thrown out. We turned the unit down to 2 notches and now we have had two packages of meat spoil that was just purchased last week with expiration date of 27 Sept 11 (meat to sausage in casing and ground sausage). We have a Best Buy serviceman coming today. Our service warranty expires in 19 Jan 2013 and we plan to buy another refrigerator (not Samsung)!

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

1. Water leaks inside refrigerator. 2. Ice maker freezes up - inhibits function from door. At times water will leak instead of ice. Vents inside of refrigerator freeze up effecting overall temp. 3. Strange fan noise. Note: Appliance purchased approx. 6 yrs ago. 2 yrs in occasions water pooling in bottom and ice maker freezing up. Last 2 yrs #2-3 began.

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Dont know if its a semi-permanent fix or not since it just happened today. Ive enjoyed using this oven and have had no other issues.

SAMSUNG RS22HDHPNSR Counter-Depth Side by Side Refrigerator - Do yourself a favor, when researching what brand of refrigerator to buy, EXCLUDE Samsung from your list. After a year of purchasing this fridge from Best Buy, the unit stopped working. Fortunately my husband registered the fridge on Samsungs website and got an extended warranty of 3 addl months. After dealing with the terrible customer service and finally got the right repairman in, the repairman couldnt exactly tell us what was wrong with it. He said I think there is a leak so Ill repair that, but it could break down again today, tomorrow, next week, next month. That did not leave us with much comfort. So, here we are a few weeks later, and the fridge stopped cooling, AGAIN. Yet again, we are wasting our time explaining the situation to Samsung, then to have another service guy come out again which is scheduled a week from now because theyre all booked probably because they are trying to fix other lemons from Samsung. I dont know whats going to happen with this fridge, but my advice for those looking to buy a fridge or any appliances is DO NOT BUY SAMSUNG! Youll waste your precious time and money. Not worth it.

Samsung’s refrigerators are nothing but disappointment. Their refrigerators are not cheap, so you would think you get what you pay for... but you’re paying for a fridge that doesn’t cool the food and when it is it is never the posted temperature. This fridge will not only cost you thousands to purchase, but then thousands in lost food due to spoilage and hundreds if not thousands in repairs. Samsung’s warranty and customer service are jokes, and neither can help in rectifying their wrongdoings! They have been selling the same faulty design in all their refrigerators since 2006 despite the class action suit against them for their faulty design. They will tell you it’s a rare issue... it is not. There is a service bulletin out about it. They’re aware. They just don’t care. Last week my Samsung “fridge” caused mold in my toddlers cup due to improper cooling, this is how I discovered (for the 3rd time) it stopped cooling once again... despite it reading a temperature of 38*... not cooling while displaying a temp that indicates it is, is causing unsafe food temps that have made people sick! They don’t care. There is a reason there is an FB group of over 25,000 asking for a recall on all Samsung refrigerators. If you make it through the warranty period without issues, rest assured your product will break in 1 months time. Don’t buy Samsung. It is nothing but pretty TRASH!

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

I have owned my refrigerator for 13 months. The ice maker in the refrigerator freezes up causing the machine to stop working. The temperature inside the refrigerator stays between 40 and 45 degrees causing food to spoil. Samsung is a difficult company to deal with and they do not stand behind their products. Buy the extended warranty!

The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

3 year old Samsung French door style fridge which I paid $2300 in 2013. The door ice maker has had issues from day one. Freezes up on a weekly basis and drips. The fridge just started leaking water into area under crisper and found it to be a well documented issue on the internet of freezing behind the wall panel. It is a design flaw that Samsung refuses to accept ownership of. Samsung support was unhelpful and simply said if problem resumes to seek service. Really? PLEASE RESEARCH SAMSUNG ISSUES BEFORE BUYING THEIR PRODUCTS. This problem accompanied with other Samsung appliance failures assures me that if you buy their stuff you are on your own.

Strongly disliked from the first load of dishes. If I wasnt so handy to do all the fixing myself this dishwasher would have gone to the dump already. This dishwasher is so very picky on how the dishes sit in the racks; often have to rewash dishes that were cleaner going in. Have used dishwasher cleaners too. Miss my old Whirlpool.

Very pretty Samsung but performance and controls have quite a lot to be desired. New models are being sold but the Samsung microwave we have is only six months old! So will wait another 6 months before buying a new one.

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.

Samsung Microwave SMH8165STE - Around the two-year mark, beeeeep, lights on, lights off, SE, beeeep… It never ends! I just Live Chatted with Samsung rep. She put my info into Executive Consumer Relations. What does that mean? Eh, I wont hold my breath to get anything accomplished - these reviews already prepared me. I really think there needs to be a class action lawsuit for this. Not because it is such a huge ticket item, but because Samsung needs to be slapped and told they cant get away with this. How do we do that? Im in if you guys are! As for this microwave, quite frankly, I really dont think I want this hazard in my house. Itd be cheaper for me to go buy a new one from a different company, not to mention I wont have to unplug it for fear a fire will start in the middle of the night while my family and I sleep because the possessed appliance decides to turn itself on for an imaginary baked potato.

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

Although I could write a book about my experience with this refrigerator and Samsungs customer service, I will keep this short. I did like the flexibility of this unit, FlexZone, but overall, its not worth the money, by any means. The ice maker has never worked and after 5 months of use, the compressor has now blown. Next, getting help thru Samsungs customer service has been more than disappointing. By the time their service repair gets to me, I will have been without a refrigerator for 10 days. Bottom line, not only would I not buy another Samsung refrigerator, I will never buy another Samsung product.

Samsung slide-in, glass cooktop over oven, Model NE58F9710WS - We have been using the range for approximately one year and are generally satisfied with its performance. However, it poses a SERIOUS FIRE and BURN HAZARD. The burner controls are on the front, only 33 inches above the floor, and are easily and OFTEN turned on simply by brushing against them. If there were children in our household, I would have to replace the Samsung with a safer range.We are very careful to not leave anything on the stovetop. Recently though, I was on my knees cleaning the oven when I felt heat coming from the cooking surface. I had momentarily placed the oven partition there and it was now fused to the cooktop. Unknowingly, I had accidentally bumped a control knob with my shoulder. When I lifted the (smoking) partition, it took a dime-sized divot out of the glass top. I accept responsibility for the damage, but this would not have happened if the controls were not as exposed and so easily activated. Now we must shell out several hundred dollars for a repair! Theres an electronic lock-out for the oven controls, why not something similar for the cooktop?

I would not recommend this refrigerator. The water dispenser leaked from day 1. I am constantly wiping the dispenser, refrigerator, and the floor. The water has stained the refrigerator. I am always stepping in a puddle. Now it is making a very loud noise and I think it has something to do with the ice maker. The long drawer in the refrigerator keeps coming off track. It is difficult to get back on track. Very annoying. The refrigerator is nice looking but definitely not worth the hassle.

1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphys Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

We purchased our French door refrigerator in 2009. Since the warranty lapsed after the first year, we have had to have it repaired 2 times each time costing close to $300 and are now in need of repairs again! Same problem, the back freezes up and the evaporator fan breaks. It is almost impossible to find a repairman who wants to work on them for two reasons: you cannot get the parts (each time they have to be ordered from Korea) and they take days to thaw out before you can even open them to do the repair! I have been in contact with the company only to be told there wasnt anything they could do. Samsung has a no refund no return policy and after the year they will do nothing unless you purchase their extended warranty. Every repairman has told me they should not even be sold! And to never buy kitchen appliances from Samsung or LG! I called Samsung today, spent over an hour on hold and was told they will not back their product... I am so disappointed in this purchase!

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

My Samsung 28 cu. ft. 4-Door French Door Refrigerator, MODEL NUMBER: RF28HMEDBSR/AA, is used on a daily basis by my family of 5. I purchased this refrigerator in July of 2017 for roughly $3,000 from Home Depot. After 4 months of use the Ice Maker began to fail to produce ice. Failures consisted of total freeze up of system ice dispensing unit, water leaks out of ice holding tray down front of refrigerator. After making numerous calls and chats to Samsung and multiple defrost actions, Samsung sent out a repair person to replace ice maker. Today I contacted Samsung and communicated that service repair didnt resolve the issues of total freeze up and water leaks from ice machine. The Samsung Tech was helpful, but communicated that repair would be at my cost since warranty had just expired. Not cool since service didnt resolve the issue.

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, No, just repair. The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowes service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung. After a week without a refrigerator and spoiled food, we received and faxed the invoices to Samsung as required. At this point, another supervisor told us that we were only going to receive $647.91 back in credit and that we had to remove the serial number and cut the cord along with a picture. They would email us the information to send back. Today has been another week without an email. My husband calls Samsung and now they are saying the refund was rejected. I believe that Samsung does not stand behind its word or products. This is unfair and deceptive practices. We are filing a compliant with our Better Business Bureau, the local consumer protection office and the attorney generals office.

Have a french door refrigerator. Had problems with the ice maker after first 30 days. Ice maker leaks and freezes up. Have had this worked on twice and numerous calls to Samsung with NO help from them. Everyone needs to know there is a class action lawsuit regarding this issue. Contacted Best Buy for service and the guy told me they would come fix it but would only be a 50/50 chance the ice maker would be fixed for good because of continuous problems with this ice maker and it could cost up to $500. Samsung has a problem with this and they should take responsibility to make good on their products. Will not buy another Samsung product.

We bought all Samsung appliances for our new home. The fridge lasted 2 years, needed a new motherboard and fan. Our washer is the exploding machine, on recall, check if you have one... Our dishwasher broke 5 times in two years, we had to pay servicemen 120 bucks each time to look, motherboard, seals, racks, etc. Everything replaced. Samsung service said initially they would replace machine before one year, but it dragged out longer, so they said, Too bad youre no longer under warranty. It was never fixed. A so-called Samsung guy showed up, said we should not use Rinse Aid, causes bubbles. I laughed at him. No one from Samsung had anything on file he came to our home. I met two people last week at Lowes looking for a dishwasher, they had the same machine I did. We laughed. Never again. Samsung dishwasher the worst ever! Stay away!

Just purchased a Samsung oven, had a Kitchenaid for 5 yrs but the burners never heated up fast enough! This oven is super quick and the burners are perfect and its a convention also so thats a plus!! Easy controls. Would definitely recommend a Samsung range to anyone who is looking to replace theirs!!

I recently bought a Samsung dishwasher that not only does it not clean well and leaves spots on my dishes but it actually makes brand new spots resembling dark grease spots! Like some of the other complaints, mine also leaves a musty smell. My 18 year old Whirlpool was not pretty but it left my dishes spotless and dry without even adding a drying agent. Thankfully I am back at Best Buys and they are taking good care of me.

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

My husband and I bought all new Samsung appliances for our first home: refrigerator, dishwasher, microwave, washer, and dryer. Each product has had to be repaired in the less than 4-year period we have owned the home. The most infuriating by far has been the refrigerator which now freezes over on a monthly, well, lets be real here, weekly, basis. A block of 3 builds up near the fan due to its poor design flaw which means we have the joy of unloading the entire contents of the refrigerator and freezer only to carry them out to the 1980 GE refrigerator in the garage. The sole job of the refrigerator is to keep food cool, yet this product cannot do it. Im angry that this issue has not been resolved and a recall has not been issued. It may sound crazy, but spending my monthly midnight Oh no, its done it again...time to relocate all of the food hours of fun isnt a tradition Id like to continue. I just want my money back so I can put it towards a new refrigerator that will not convert itself into a titanic sized iceberg that, although an iceberg, cannot keep my food chilled.

Ice maker stopped working within 24 months of purchase. To begin with, the unit was always too loud while making ice, no it just does not make ice. Instead it makes a loud sound in the middle of the night. I called to the Samsung reps, who were very polite about the issue. They refused to have a complimentary diagnosis technician come to my place. I dont think I want to spend any money on a unit that was not top quality in the first place. Buyers be aware. (Our old refrigerator was replaced after 14 years and made ice everyday during that time. Not Samsung.)

I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I havent gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!

This is a SAMSUNG REFRIGERATOR. Have this fridge for about 18 months. Ice maker stopped working. No cold water comes out of door. Bottom drawer always gets stuck. I wish they’d buy it back from me. Never will I buy their products again.

Samsung SMH2117S microwave - Samsung refused after various escalations to repair the SE- error code that made the OTR microwave go crazy. The fan initially kept turning itself on and off constantly, then would show the error code and die. Unplugging it and plugging it back in would briefly fix the issue, but then it just croaked for good. Just a few months out of warranty (of course), and now, for purely the principle, would join a CA lawsuit against Samsung despite the unlikely odds of that happening. Like most others here, we are adding Samsung (and Sony) to the list of god-awful businesses from which we will NEVER again purchase.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost the ice maker at least 4 times so far with hot water and a blow dryer. Took 5 cups of hot water to dislodge all of the ice. There is no way to fix this design flaw and if Samsung tells you otherwise don’t believe them.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

I wrote in to request a refund on my unit, something I found they were providing to many others in my identical situation. Not only did they say no, but when I asked for the name/number of a manager or supervisor I was told there werent any for me to speak to. The unit I have has well know defects for which there are no solutions. Ice freezing on the coils, under the crisper, and water leaking on the floor under and around the unit. Refunds have been given to many others with products -some even older than mine. Samsung has had these issues for many years, in fact ConsumerAffairs published a report in 2009 which speaks to these issues, obviously still ongoing. https://www.consumeraffairs.com/news04/2009/08/samsung_settlement.html#It is unfortunate that Samsung has not improved the product, it is also unfortunate and regrettable that they wont apply the same level of service and attention to each case. Seeing so many others who have attained refunds (even posting pictures of the checks) while I am repeatedly told no is disheartening. I will do a lot of research and think very carefully before buying another Samsung product and I would strongly suggest others do the same, regardless of price/discount.Bill **

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesnt work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

The Samsung French door refrigerator is about five years old. After about three years of service, the light in the freezer stopped working. The repair was postponed until now and after two visits, the service provider identified a broken wire in the center drawer that supplies power to the LED light for the freezer. To replace the wire, and entire drawer slide assembly had to be ordered and installed to correct an obvious design deficiency of a broken wire that is obviously not designed to survive the repetitive motion of the drawer being opened under normal usage. $339 for a non-warranty repair.

I bought the whole package of Samsung products and over a few years little things start to break and letters have fallen off of the microwave, igniter is bad in the oven, ice maker freezes up, washer lining went bad and started leaking. Their product is crap and the customer service is trained not to help you, they tell you there’s no one in your area to fix it, that you need to find your own repair man. My question is why does Lowes and Home Depot and other retailers sell and support them and you don’t have a service center for them. I will not buy another Samsung product, and I suggest you research before spend 8000.00 dollars on junk.

My appliances are not a year old. Spray arm fell off dishwasher. Microwave is a piece of garbage. Refrigerator/freezer makes so much noise that we have to close our bedroom door to sleep because it sounds as if someone is trying to break in. I am so disappointed. I have had to call Samsung for support and am amazed. You can not understand the service representatives. The service representatives know absolutely nothing and continuously put you on hold for long periods of time. Who has time for this? Many dont they stand behind these supposedly top of the line products that cost a fortune? What can I do?

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

I purchased a Samsung range in November 2018. In January 2019, the range will not work. Samsung stated that the warranty has expired. Horrible customer service and horrible products. I will never buy anything Samsung again.

Purchased a RF267AERS/XAA French door model with bottom freezer. After 2 years, ice maker quit working and started freezing over and leaking water. 2 attempts to repair have failed by a certified Samsung repair specialist. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. Samsung is a HORRIBLE company must be made in North Korea!! I experienced the same POOR customer service from Samsung as everyone. They do nothing past the 1 year warranty even if it is a design defect. I know I will never buy a Samsung product of any kind again. It is a total POS!!!

We were told that we could only have one ticket open at a time. We were more concerned about our freezer that went out. Once that was completed we were guaranteed to have our ice maker fixed due to issues that had with the brand we had. Once we try to put in a ticket it kept getting canceled stating we were out of warranty. Rep looked up our serial and model # before he did anything. Now we get all these cancellations each time I call for a supervisor because Samsung couldn’t hold to their promise. I don’t care if our of warranty or not! This should have been promoted when the rep looked up the information. Poor at holding their promise when I’m in fact they know they had issues with this model.

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

I should have done my homework before installed this almost 60 LB waste of space over our stove. Shortly a year after owning it, it began beeping in the night. What we then found was the dreaded SE code had begun -- one only needs to Google it to learn all they need. Thankfully, there are actually YouTube videos showing how other consumers had to save their microwaves from this product failure...so we did it as well, and it worked...for about two months. And then the microwave stopped working entirely. What a waste of several hundred dollars! Shameful they just didnt stand by their products and recall and correct the issue.DO NOT BUY THIS MICROWAVE!!

I bought the dishwasher for almost $500, embarrassed that I paid that much for such a piece of junk now and thinking I had paid that much did not purchase the extended warranty. My last dishwasher was almost 20 years old when I replaced it and I was thinking I had replaced it with a much higher end model. I did not buy a Bosch or some fancy machine, nor did I buy a cheap model, just something would get the job done for a longtime. At a little less than two years, I start getting low water warnings and it shuts off and wont complete its cycle, this gets worse and worse until I cant get it to run at all. I call Samsung and they tell me it is out of warranty and for $180 they can send someone out to look at the machine but it could cost parts as well. I got it fixed by my usual guy for much less and it worked form last Oct 2013 until this February 2014 and the same low water warning is going off and the machine once again shuts off multiple times before it runs and sometimes it take a day before it will run. This is definitely a defect in design that Samsung will not acknowledge. Do not buy a Samsung dishwasher. They do no customer service, nor do they acknowledge design defects. Their warranty repair people are limited and charge an outrageous amount, because they are the only game in town just to check out your machine and do not guaranty it will be covered and they are rude and arrogant as they know they are the only ones who cover your area. Just saying will never buy another Samsung appliance nor will I go to best buy as they are the ones who sold it to me, neither stand by their products.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, Im out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

I bought a Samsung refrigerator. After couple of months I started having issues. Doesn’t cool enough the top refrigerator the freezer. I bought the warranty, they took my money and doesn’t have any technicians in my area. I had been calling them. They said I will send a tech. Never showed up.

Samsung Refrigerator Model RF4287HARS/XAA. As someone else had just posted on this site, I also had the number 1 and the letter E flashing on my refrigerator panel after a power outage when the power came back on. We called the 800# and were told to unplug for 10 minutes and that it would reset. We plugged it back in and it did not fix the problem. I called the 1-800-Samsung number again and was told, Sorry, your 1 year warranty was up in September. So my 1-1/2 year old refrigerator cost me $421.58 to fix. They had to replace the main board. I am outraged that something that I just spent $2800.00 on had now cost me $421.58 in repairs. I will never buy this brand again. I should have bought American made!

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty. Samsung finally bought back the refridge at a pro-rated amount. Plus I had to wait five weeks to receive a check from them and do without a fridge because they demanded I cut the electrical cord on the defective one before they would buy it back. Then hhgregg refused to give me a refund on the five year extended warranty for the fridge which I no longer had. Samsung and hhgregg do not stand behind their products or warranties. Now for the last two months the Samsung dishwasher is not trying properly and the delicate light starts flashing at the end of the cycle. Scared to call Samsung and report it. Will never buy Samsung or deal with hhgregg again.

I installed new Samsung dishwasher August 2018. Lasted until April 2019. Never really got dishes clean. Very disappointed. Started leaking water and no one around under a hundred mile can do warranty work. Whatever do not buy Samsung anything. Customer service is not helpful even when they admit its a warranty issue. Very overrated appliance.

We bought two identical side by side refrigerators 5 years ago. Both now have water is leaking from behind the crisper drawer. This appears to describe what is happening: **. The fact that it happened to both and that the repair is posted with the expectation that the consumer will fix is disappointing. Is there a class action? Do not contact us until March.

We bought Samsung appliances package from Best Buy and I installed on October 2019. The dishwasher doesn’t clean dishes at all. Called service department several time and twice technician visit. Their report said that this dishwasher needs hot water and our water heater is too faraway!! The water heater is in our garage. We never had a problem with the last one. Anyhow I do not recommend this model of Samsung dishwasher. DW80R5061US/AA,

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. Weve already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. Its rare youre able to use it b/c washer makes it IMPOSSIBLE so its worthless. Loads take an enormous amount of time to wash. /For example: 1 normal load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. Theres a quick wash setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. Towels setting can not be set to hot. Theres no ability to customize loads how you want. If you want super hot water you cant use the towel setting. No ability to wash on normal hot for less than 1hr. & 44 minutes. You cannot customize your loads how you want. You have to go with what the machine thinks it knows. Its pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say its less effective than hand washing is. Capacity (load size). Dont let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. Youre working with a 3 deep puddle at the bottom of the drum that is sloshed around splashing the clothes. It breaks down frequently. Ive had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You cant use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You cant even use the extra door, its useless. So the hose gets placed in the door of the soap dispenser. So far no issues but its still a pain in the ** but its better than using buckets of water like I did at first. All these complaints for a $1400 machine. Youre better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I dont want to hear Im using too much soap or too much water, that is untrue. Ive tried their recommendations and got the same poor results.

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TVs seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

We purchased a Samsung fridge 5 years ago. It had issues with the ice maker a few times, which were repaired. Most recently, the fan was making a REALLY loud noise, Samsung came out and we were told there is now corrosion in the plug of the fan and it is not repairable. Upon contacting Samsung we have been told we need to buy a new fridge and they offered us a 20% discount. The fridge is only 5 years old, we paid over $2.5k for it and now have no option to repair it other than to replace it. I wanted to warn others, as we had choices when we were buying and chose Samsung - we are now paying for that decision, literally. Looking online and doing some research Ive now found that there is a class action for THE EXACT SAME THING in the US - the ice maker breaking causing the fan to make a loud noise and eventually stop working. Im in shock that Samsung find it acceptable to tell me to buy a new fridge after only 5 years and only give me a 25% discount... I will never buy another Samsung fridge again and I hope this warns others to do the same. So disappointed. Here is the link to some summary details of the class action: **.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

Samsung. We have a ton of Samsung products throughout our home, and our children use a lot of the same. We bought a Samsung refrigerator four years ago and in our opinion its a piece of crap!!! Weve had to have it serviced a few times in the last three months, with them charging $90 to show up, $75 an hour and parts. Our ice maker quit and are French door freezer started to quit. The tech came and changed the sensor and it cost over $170.They freeze our words, the ice maker to this day has never work again, and guess what, now the stinking freezer is broken again!!! Trying to get service to respond is horrible, It took us five calls over a 10 hour period to finally get someone to respond the next day. We were told the motherboard needs to be replaced and then the tech said the signal seemed to be OK to the sensor so he really didnt need to be replaced. The sensor controls the freezer. So we decided to toss out about these hours or more of frozen food.Now we have to go out and buy another refrigerator after four years!!! Wow!!! I want to go to Home Depot to check out refrigerators have asked want to good refrigerator was in one of two that was recommended was a Samsung!!! Are you combative were going to have to spend at least $2000 for a new refrigerator it wont be a Samsung unless they offered to work something with us. We bought this refrigerator as the result of the settlement of a complaint I filed with the state Attorney General against Sears for a crappy Amana refrigerator that broke six times in five years. Siri refuses to let us buy an extended warranty Surrey: we put extended warranties on everything we own. And this is one of a dozen of the websites where we will be publishing negative feedback on our horror story with our SAMSUNG refrigerator, which is a piece of crap in our opinion.Samsung Ticket #: **. Service Center Name: ME # 3 (Philadelphia, PA). Address: 111 Buck Road Unit 200 Suite 15 Huntingdon Valley PA, 19006. Model: RFG297HDRS/XAA. Serial: 176843CB603141D.

My dad, my brother, my father-in-law, and my brother-in-law told me not to go with Samsung, but I didnt listen. Now, Im paying the price. In less than 8mo Ive had 5 technician visits to attempt to fix my dishwasher. After 5 visits I finally got frustrated, and decided to call samsung to see if they would replace my dishwasher since its obviously defective. In short, their answer was no! First time the dishwasher broke was about 4mo after I purchased it. It would stop mid cycle with an error code which meant that it got too hot. That took 2 visits and as many weeks to repair.At the 7mo mark (July 1st), it stopped washing the dishes in the bottom rack properly. I contacted Samsung July 3rd. It’s July 24th and the dishwasher is still not repaired. Technician came out and said that he had to replace two parts, the bottom spray rail and the control panel. He had to order them. That was visit #3. Visit #4 was when he came to replace the parts. After a couple of hours of work the dishwasher was still not repaired. He said that there was another part broken, the motor that moves the rail. He’s suppose to come back Wednesday, July 29th. In the past 8mo, according to my count, 4 different parts have broken on Samsung’s “top of the line” dishwasher. I hope my review keeps someone from making the same mistake I made. moral of the story: listen to advice...do not buy samsung appliances. Theyre inferior quality. They look nice on the outside, but theyre garbage on the inside.