Purchased this refrigerator on 09/04/2017. First issue was with the computer connecting to Samsung app. After multiple tries and updating this problem was resolved. Other problem is with the ice maker. Currently still purchasing bagged ice due to lack of function. Called Home Depot in Knoxville because we purchased warranty through them. They told us it was still under factory warranty so they couldnt help us. Wondering why they sell warranty if they do not honor it at this point. They gave us the phone number to Samsung so we attempted to go that route. First of all customer service rep was very hard to understand. Her ability to speak English was very much lacking. After almost an hour we had no resolution to the problem. She insisted it just needed reset and would not schedule a repair technician to come out. Needless to say after resetting the problem still exists and we are still buying bagged ice!

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

My experience with Samsung Refrigerator (Dont Buy one) I have had nothing but trouble. Under the vegetable trays they freeze up. I have pictures of the ice I had to break up clean out. I have had ice 3 to 4 inches. Think its a pain taking vegetable trays out all the time and breaking ice into a bucket. The worse thing about this is the company knew about the problem but went on to sale there product to the consumers. Im not looking for compensation Im just wanting to let customers know. Warning - lots heartaches. I took pictures but there was nowhere to download.

Other websites say to remove the control panel (keypad + circuit board) and clean all the wiring connections. In my case, that did not work. I ended up buying the $35 keypad/touchpad part # DE34-00330C (keypad with ribbon cable that plugs into the circuit board behind it). My microwave is now working and happy. Im glad it worked because the parts store said the circuit board is no longer available.

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

My Samsung French Door fridge is less than 6 months old and the ice maker quit working. Best Buy would not do anything as I didnt buy extended warranty. Seeing as I was having company, I foolishly got it fixed. I tried to contact Samsung, even with all my receipts, including one for the purchase, they wont do anything. I am concerned now that I will continue to have issues as all the other reviewers. PASS THIS BY!!! Buy a different brand!!!

We purchased a new model french door RF263TEASESR Samsung refrigerator 4 years ago. Recently the bottom ice maker in the pull-out freezer stopped making ice. The top ice maker still works but continues to ice up on the outside and will not defrost. I contacted a local tech for repairs and once he heard Samsung - he refused to visit for repairs. Mentioned lack of parts, difficulty of design for making repairs, lack of technical help from call center, etc. I went to Lowes, where we purchased for a recommendation and was told that they had no suggestions for help. Local techs had actually called them and told them not to send these repairs to them. I asked if they still sold Samsung products and he said YES. Unbelievable! My only recourse was to try to contact a Samsung regional repair center which I assume Ill have to do as no local service is available.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

Had a brand new (manufactured August 2013) Samsung SMH1816B OTR microwave oven installed on 2013-10-05. As soon as the installer plugged it in for the first time, it immediately turned itself on (magnetron engaged) and nothing except unplugging it would turn it off. Installer was unable to resolve the problem, even with telephone support from Samsung. A replacement will have to be ordered. Meanwhile, we have no microwave. This is my first Samsung product experience of any kind.

These refrigerators are a nightmare and worthless. Everyone has the same complaint, yet the company wants to do nothing about it. These refrigerators should be banned from the United Sates. I have not had this refrigerator 18 months and got a repair bill estimate for nearly $600. Samsung knows they have problems with their products and they do nothing. I am done with this company, dont want anything with their name on it, or made by them. JD Powers should be sued along with them.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

We purchase the Samsung stainless steel side by side with freezer on bottom. Looks great but the ice maker doesnt work. Called serviceman, came out and replaced the ice maker, worked for a few day then started freezing up, called serviceman again. They replaced the third ice maker. Work for a few days and it started freezing up. Now it is out of warranty. Will cost a lot of money, the ice maker has been trouble since almost the beginning, I cleaned out the frozen ice out and now the ice is very wet, it drips water out of the ice maker out of the door and on the floor till it completely freezes up. We had to go out and purchase an portable ice maker so we can have ice.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

When I purchased my expensive Samsung Refrigerator about two years ago, the installer recommended strongly that I purchase an extended warranty. My reaction was... since my 18 year old KitchenAid that I was replacing never had a single issue in its lifetime (it was just getting dated), I would think that the Samsung engineers would have really learned how to make a solid product. How wrong I was! A few days after the one year warranty expired, the ice maker started to quit. I would defrost it, and then it would work for a while and quit again. Now it has quit completely.Now it is making lots of noise because a fan is hitting an ice build-up on the cooling coils. Ive had to shut it down, move all the contents to our now 20 year old KitchenAid (working great) in the garage, and let the Samsung sit warm for a day before starting it up again. It works for a while, but this continues to be a repeating problem. The ice maker has crapped out completely, and I use the one in the 20 year old Kitchen Aid in the garage. My expensive Samsung is truly a piece of junk not worthy of being called a refrigerator. Never Again!

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

I needed a new refrigerator and wanted the bottom freezer and double door open. I saw this one online (store didnt have exact model on floor) and chose this because of the depth and the bottom freezer. The door to the left can hardly hold anything because the ice/water is there (my old fridge wasnt that bad in that area) and the right door can only hold 1 gallon of milk. The part that is really horrible is the fact that GNATS are constantly in my fridge! I have NEVER had Gnats in my fridge!!! I have no idea what is going on but the seals must not be great. I came home at lunch time and opened fridge to get lunch and there was a LIVE gnat! The fridge is set to almost the coldest temp. Beware if you buy.

Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now its sort of working again. No telling how long until it fails again. It is so aggravating.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

NOV 14TH 2019 OUR SON WENT TO PREHEAT OUR Samsung oven and heard a crack and pop sound. All the sudden there was smoke. He ran to get his dad, my husband came running downstairs full on flames out of the back control panel. My husband had to put it out with a fire extinguisher and almost called the fire department. We bought a 5 yr extended warranty thru Best Buy and currently without a stove till they come take a look. So we have no way to cook food for our family. Were already $200 plus out of pocket expenses. Trying to remove the smell of fire from our home and had to buy a 2 burner plug in burner so we can cook something. Fire extinguisher dust everywhere. DO NOT BUY SAMSUNG MAJOR APPLIANCES.

I purchased a Samsung refrigerator RF263AEBP in 7/2010 from PC Richards. The extend warranty I purchased has ended and the rubber sealant on my doors is just peeling off. I called Samsung to let them know that is not common for a 3 year old refrigerator and was told that the manufacture warranty of one year was over. I told them this is a workmanship issue. You would not expect the rubber sealant to be peeling off for no reason on both my french doors and my freezer. I escalated my call to the Executive Relationship Department and was basically told it was my problem and they could schedule me for an out of warranty appointment that I would have to pay for or I could purchase a Samsung Protection Plus warranty plan that would then cover the repair. I am disgusted with the reply from Samsung. A basically new refrigerator not even four years old should not be coming apart like that especially when its not an exposed area. Im writing this review because I suspect that I am not the only one with this issue.

My refrigerator is one of those they should have recalled! Dont freeze, water runs from it (not water on door) runs hot. I lose food daily. Problem found 2010. Sold to me in 2011 Sears. Lawsuit going since 2010. Nothing has happened. Out of refrigerator. Out of money for new one.

I purchased a Samsung OTR microwave in August 2015. The microwave has stopped working. The front control panel is totally dead. It doesnt even display the time. I have spoken to 4 different people from Samsung Support and a Samsung authorized repair shop representative. All of these folks have asked me if there is a problem with the electrical outlet or the breaker. I have tried to explain that the breaker is fine and the unit is getting power. We plugged in other items into the outlet to confirm.Now I am being told that I have to uninstall the microwave in order for a technician to look at it. I am 65 year old woman and I do not have the ability to uninstall this appliance nor do I have anyone that can do this for me. Samsung says it is their policy not to uninstall the appliances. REALLY? Well it is not my policy to have an appliance break in 6 months! I also purchased a Samsung oven, dishwasher and refrigerator at the same time. Cant wait for all of them to break within the next year so I can try to figure out how to uninstall all of them?? This is ridiculous. Dont buy Samsung.

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

Warning! My dishwasher broke within a year, under warranty. Its been 10 weeks, six technician visits, 25 hours of phone calls and dozens of emails and I still dont have a functional dishwasher. Plus, one of the technicians uninstalled it and didnt reinstall it, so its not even attached to the counter anymore. In addition to all that, the cycle is nearly 4 hours long! Example of lies I have been told by this disgusting company after they replaced the motherboard, water wall and motor: 1. Once a technician comes out twice, we deem it defective and give you a refund. Its been six times so far. 2. Technician needs to come out three times before we can deem it defective. See above. 3. It doesnt work because you arent running the sanitize feature. Okay, still doesnt work. 4. It doesnt work because you are using regular Cascade pods, not Platinum pods. Okay, still doesnt work. 5. It doesnt work because you are using pods, not liquid detergent. Not according to Cascade, but okay, still doesnt work. 6. It works. I dont remember having you over for dinner and you offering to clean up, Samsung, so how would you know that? It leaks, doesnt even get some dishes wet and doesnt dissolve the detergent, liquid or pod. Model DW80J7550UG. Garbage product from garbage company. Do your research (wish I had) and unless you like to throw away money, stay far away from this company.

I bought a $3500 Samsung refrigerator with Easy connect only to find out that it will not connect to an iPhone! This would be bad enough except that I spent 2 1/2 hours with Technical Support on the phone and then they insisted that they would send someone to my house to fix it. I had to take a complete day off work just to wait for them to show up. Text stated fridge could not connect.

I bought this Samsung refrigerator RF217ACPN from Lowes in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowes should not carry Samsung as the product is so bad. Wasted my money. Never again.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

I purchased this refrigerator in December 2011. It worked like a charm until earlier this year, when the warranty ran out. We had ice build up in back of fridge. Called for service and the first person did not look at the issue; he just ordered the part and we had to pay before it was delivered to us. Second repair person was terrific. He fixed the problem and found the original issue which was a part the first guy never ordered. We thought we were all set for another five years. Now the freezer has ice buildup under the drawer and the door binds when closing. I hate to spend another 500 dollars and not know what will happen next. We will definitely not be buying Samsung appliances in the future.

Bought complete package of Samsung Kitchen appliances 11/16/2018. Ice maker quit 4/2018. Waterline connection on fridge came loose 6/2018. Dealing with Samsung has been futile. Contacted Home Depot who expedited an exchange that Samsung approved 7/12/2018. Will never purchase Samsung again. Now to write my review on the range that no longer works.

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

My Samsung refrigerators icemaker started having issues less than 2 years after I bought it new. I have had 8 service calls in less than a year and the icemaker has been replaced once. The serviceman has said that it cant be fixed. I have called 3 or 4 times to Samsung and have documented to them the service calls and the statement from the serviceman that it cant be fixed. Samsung basically says that they cant do anything because it is out of warranty. Dont ever buy Samsung Appliances! My washer was recalled in less than 6 months and the new one is giving me problems. Class action lawsuit on the refrigerators!

Samsung Fridge Model#RS261MIMD8P - Ive had this refrigerator for 3 years and have had problems with the freezer for over 2 years. You have to keep defrosting the freezer to keep frost out and the freezer gets so cold it forms ICE in the bottom. Dont buy Samsung products. They dont care about the consumer, take your money someplace else. Ive had the repair man out 3 times since I purchased this product.

About 3 years ago, I bought a 4-door Samsung refrigerator, along with a new gas stove and microwave. The refrigerator started buzzing. Doing some research, I found that this is a fairly common issue. You could see ice starting to form out of the vents of the twin cooler. Repairman came out and replaced the part with a new MODIFIED part. I capitalize the word modified because if there werent any issues with the original part, then why are replacement parts being modified? Talking with Samsung, they refuse to acknowledge that there is a severe design flaw, and essentially leave their customers out to dry by making us pay to fix something because of a design flaw.Fast forward to now (only a few months after the part replacement), and it is BUZZING AGAIN!!! I am livid. Samsung, once again, is useless in assisting their customers. Do not, and I repeat, DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!! Never before has my satisfaction with a company taken such a turn. I had a fabulous experience with a Samsung TV I had bought many years ago and developed a loyalty, which of course now has gone to hell in a hand basket. Shame on Samsung. Very unimpressed.

I bought this refrigerator in 09 and DID get the extended warr., thank god for that. I have had nothing but trouble with it. Today they are coming out again to fix it. The back keeps freezing up. This is getting to be a pain. They said the repairmain will decide it cant be fixed. Well, all I say is I only have a year left on the warranty and it better get fixed right this time or I want another brand. Will never by this brand again.

The refrigerator was delivered in Dec. 2012. We have had parts replaced and a new door on the freezer side put on (side by side refrigerator) for the same issue. The ice maker freezes and jambs up and will not make cubes or while on cube setting you get crushed ice or no ice at all. Samsung states they only have one service call on record which was Jan. 2013 - I think they make up stories. They must have a record of the service companies who replaced parts at no charge to us. The company does not stand by its products. There is a recall I am told on this ice maker issue, but the representatives do not know about that I assume since it was not mentioned to me. The service man that came today told me about it. Oh another service man is coming Monday with a part. I feel Samsung thinks we all just fell off a turnip truck.

I bought the 4-door RF4287HABP. Initially thrilled with it. After about 3 days, my wife noticed her wine (kept indoor) wasnt as cold as in our old dead LG. I tried about 4-5 different thermometers all with nearly identical readings of approx. 40 degrees in lower door. I contacted Samsung and was told as long as temp fits in their 34 - 46 degree range there is no problem? I said that means I should be able to set it between 34 and 40 degrees. No, I was told. I stated milk needs to be at a max 40 degrees and this is what the gallon door storage is alluded to in their advertising.Then I asked for a sup thinking she was new. I was told the same thing and that my 4 thermometers were most likely off (not considering the whole issue started w/ luke warm wine). They said I needed to use a Samsung thermometer to be sure of results. I asked where I could get a Samsung thermometer. She said Samsung doesnt make thermometers? Triple wow! Well, that was enough of their customer service for me. Back that one went for a good old made in U.S.A. GE.

I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

We bought a SAMSUNG dishwasher only to find out that there is no heating element in the dishwasher - by design! Who in their right mind designs a dishwasher that does not also dry the dishes? When I spoke to a SAMSUNG representative, her solution was to wait until the wash cycle ends and then prop the door open to let the steam escape.

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

I posted a YouTube video I made about how I fixed my Samsung Microwave plagued with the dreaded 5E (SE) error. Like many other people, my Samsung Microwave started giving me an SE error a little after a year after I bought it. When I called Samsung, they told me the warranty was up and suggested I should call an appliance repair company. I followed their advice on this site and tried to repair the microwave myself by cleaning the display pad. The fix took me about 15 minutes and seems to have worked. Two weeks later, and the microwave is still working fine. Keep your fingers crossed. Some other commentators on this site have suggested that Samsung may now fix this error if you mention all the negative comments on this and similar sites. I will give Samsung another call and see if this approach works if the microwave fails again and once again I am plagued with an SE error.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

The ice maker failed at 18 months and has been replaced 3 times and still does not work. The door dispenser drips water all day and runs down the front of the lower 2 doors. Often the refrigerator is only 45 degrees but the door temp says everything is ok at 34! There is no customer service! All they do is deny the defect that is well documented in their service bulletins from 2007.

Samsung 17 Cu Ft SLIM FRY OvertheRange Microwave SS 1571002 - Bought X-mas 2013. Keypad stopped working or behaved randomly turning lights and fans on randomly or operated by a ghost. Nov 2016 microwave doesnt even power up. Its outside 1 year warranty period and refusal to replace it. My previous microwave lasted 10 years. Dont buy Samsung Microwaves.

I have had my Samsung slide in stove for 4 years. It was recommended by a kitchen designer at my local Lowes store. I use it extensively and it looks like the day they delivered it. Features more than meet my needs, oven is roomy, everything on it works like a charm.

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

We purchased a Samsung stove 2 years ago. The other day we started the oven and blue sparks. Oven would not work after that. Called a repairman who came and checked. Said element was burnt out and would order a new one. 3 weeks later repairman calls to tell me that Samsung had discontinued this burner. Discontinued a stove burner and a 2 year old stove.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code PC ER and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.We contacted @SamsungSupport via Twitter. They were polite but will do nothing to stand behind their product. Granted we just missed the warranty period but this is an established, well documented, and widespread problem, an obvious design/manufacturing defect (just read this board!). Rhetorically, who ever heard of a water dispenser turning itself on overnight and causing a flood? Is that not egregiously unacceptable for a one year and two month old, very expensive appliance?Our trusted, local appliance repair guy says it would cost $600 to fix, as the PC ER code represents a massive electronics failure. He doesnt even want to tackle the job at all because he thinks that even with replacement parts installed, its very likely to reoccur due to the low quality of Samsung components, and he doesnt want to be responsible. He researched and found that Samsung has huge problems with its water/ice makers.We purchased the fridge at Lowes, thinking we were getting a good price relative to competitors products, given the features and sleek (looking) design. You get what you pay for, folks. Dont fall for the pretty face. I will never, ever buy another Samsung appliance and I will continue to be vocal about my experience in hope that I can persuade others to avoid doing so also.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

My new Samsung French door refrigerator (RF18HFENBSP) that I purchased from Sears in not working. It is only 4 MONTHS OLD. I called Sears and they explained that I would have to deal directly with Samsung Service. I called the 800 number and was issued a ticket number. I was told that someone would call me in 24/48 hours. That did not happened so I called myself. After being on hold for over a half hour I finally spoke to person. It will be 5 days before a technician can come and see what is wrong. That will be OVER ONE WEEK that I do not have a refrigerator. I wish Sears would have told me that they do not service the Samsung appliances. Judging from the reviews that I read (wish I read them before my purchase) I would not recommend Samsung appliances. Somebody should protect consumers from companies like Samsung.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

In less than 4 years, Ive had 3 repairs costing over $500 - ice maker had to be replaced; circulating fan had to be replaced; cooling in fridge compartment had to be replaced. On top of that, there are very few repairmen in Seattle willing to work on Samsung. The seller referred me to Appliance Hospital, which was a big waste of time and money.

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but its a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesnt stand behind their products. They simply told us sorry. Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but its bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

4 Years ago I upgraded 4 of my appliances, 2 of them Samsung fridge and microwave. Fridge broke in 2013. Microwave broke this month. Called Samsung informed them its not working and gave burning smell and they recommended to have microwave evaluated by tech which I refused (reason written below between they told me after 1 year no warranty). Went to Best Buy and bought GE microwave. Hopefully it will last long. Our TV from Samsung already broke of course. Last year when my fridge broke, I called Samsung. In short they recommended CERTIFIED technician who came and couldnt pinpoint issue (FREEZER SIDE WAS NOT WORKING, MELTING EVERYTHING). He told me it could be one of many reason and recommended to change 3-4 expensive parts plus his labor cost. I could buy new fridge comparing parts and labor cost. My opinion Samsung products dont last long. If you have money to throw, do buy them.

We purchased our refrigerator in August of 2010. The refrigerator side has failed cooling 4 times in three years. Each time, the technician comes out and repairs it by replacing the same control board and coil heater unit. Each time, it cools fine for 8 to 10 months. Then it fails again. Same failure. They are not addressing the real issue, just replacing the failed components. The cause of these failures is not being addressed. The last technician even said there was a defect in the design. What can be done about getting Samsung to own up to this.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

I purchased an expensive french door Samsung refrigerator with bottom freezer from Lowes. When the refrigerator was less than a year old, I noticed the freezer was frosting up. But then the problem went away only to return a couple months later but this time the whole freezer iced up. Lowes said it was out of warranty so they gave me Samsungs number. A Samsung repairman came out and blamed the problem on not closing the door properly. He defrosted the freezer and after that, the freezer stopped working completely. A second call to Samsung and the same repairman showed up. This time he said to repair it, he would have to weld and refill the freon but that would cause a lot of smoke in the kitchen and there was some risk in bringing in canisters of flammable gas, etc. He wasnt too eager to do the repair and felt the refrigerator should be replaced by Samsung. Given his track record I wasnt confident about this repair. Samsung has refused to replace the refrigerator, pay for the labor to repair it, and send a different repairman. I will never purchase another Samsung product.

From the beginning this dishwasher did not clean dishes and it does not dry them. Within the first 6 months the wheels on the bottom rack started falling off, just after 1st year the top and bottom racks started falling apart. And I constantly have to flip the electric breaker to reset it because when you press the power button it will not turn on.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowes. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing. I tried for weeks to find someone to come out, with no luck. I finally called Lowes and they sent someone from A&E who told me that my fridge was not properly leveled and water that is suppose to drain down is leaking forward. It popped me $216 to level my fridge. I was burned but thought it was better than $2000 for a new fridge. I checked it today (3 days have passed) and guess what? A huge puddle of water under the deli drawer! I called A&E and they said that they will come out, and waive the service fee but I will be responsible to order new parts. Are you kidding me? I just gave you $216! Never again will I buy Samsung. I wish I knew about this site before dropping big bucks on a big piece of **!

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

We purchased a Samsung French Door Fridge and purchased a warranty with it. Within a few months the compressor died. While I can understand that equipment may occasionally be defective, what I was more shocked about was the terrible service in honoring their warranty. We got a runaround for TWO WEEKS before a serviceman made his way to our house only to tell us that the fridge could not be repaired. It took another two weeks to get it replaced. Shame on you! I will never purchase another Samsung product, and would advise the rest of you not to.

I own a Samsung-31.6 Cu. ft. French Door Refrigerator with thru the door ice and water dispenser. It also has a bottom ice maker in the freezer. The bottom ice maker is the problem. We had trouble with it from the start. Read owners manual, reset it. Worked for a while then quit totally. Had repairman from Samsung replace ice maker, worked for awhile then stopped again. Samsung sent repair man again, replaced computer board in back. Worked long enough for warranty to expire. Now in a battle with Samsung for repair, getting runaround.

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

I have bought Samsung refrigerator model RT37K3763S. This so called refrigerator cost me 37750 K in year 2016. Only first few days it worked fine. Then Ive started accumulating everywhere in freezer, its ducts and cooling for lower section gone. They changed the door in first few months. Now its one year and out of warranty.I have same complaint after every 15 days. Standard answer is shut it down for 24 hrs... Then someone comes and changes the sensor... Someone comes and fixes the gasket... I have got loads of food wasted because this fridge just stops cooling after every few days. Multiple complaints with Samsung. They are not ready to accept that its a faulty product. I feel completely cheated with this product and service. The company doesnt even know what the root cause of this issue is... Very poor service.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldnt figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DONT BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

We purchased a Samsung side by side refrigerator from sears in greenville ohio. Its not going to be 2 years old until august and it quit working! Called Sears repair and it would have cost us 1,100.00 to fix it! Thats only 300. Less than what we paid for it! Repairman told us Samsung was crap! I believe them!!! I or anybody I know will never buy this brand again! And believe me I have shared this on facebook and everybody else I know has shared this too. Thank for selling crappy products! Be proud of yourself!!!

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. Its amazing how you can spend $700 on a stove that didnt last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.

Bought the unit last 2014 and started using it when we moved into our new unit in July 2014. Within 2 years, stains and discoloration appeared on both doors. In April 2017, have shelled out 1k plus for a replacement of what they called sensor, cause my freezer is not functioning. In less than 1 year, as of this writing, March 2018, it malfunctioned again, cant produce ice cubes and the whole unit is not cold enough to cool a pitcher of water. The mechanic from their authorized service center, checked it up and gave me an estimate amount of PHP5,000 to replace a leaked hose etc. I will now spend 6000 plus for a unit that I have used only for less than 4 years. I would rather buy a new unit if I have an extra money, and if I do never would I buy any appliances from this brand.

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

This little used microwave stopped functioning. The display reads SE. I called Samsung and was told it was covered as a known issue; an appliance repair company was assigned to fix it. The repair company called, they had received an email from Samsung regarding my washing machine! I told them it was a microwave. They said call Samsung back and get the correct info sent to them. I called Samsung. In our conversation I was unable to give them the serial no. It is placed on the inside of the microwave where you clean and subsequently had been scrubbed off. Samsung said that voids the warranty. They will not cover the microwave. Incompetent to place a sticker on an inside wall. I emailed the sales receipt to no avail. I do not recommend buying Samsung microwaves. I will never buy Samsung again.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the known failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.The first time this happened, we did not realize that the ice could not drain normally due to a defective drain (Note: The defrost water drain has been reported to be too short to drain properly after the refrigerator goes through a defrost cycle). So, after turning the unit back on, the backed up water that pools under the Deli/Crisper drawer freezes into a solid two feet by one inch sheet of ice! Not knowing what was going on, we could not get the Deli/Crisper opened without pulling very hard on it and that brought the entire sheet of ice out and onto the kitchen floor, creating one big dangerous mess!Now, the ice maker is making loud clicking and banging sounds, and the ice maker has malfunctioned too with inconsistent delivery of odd sized ice cubes (more like chunks of ice) and it, too, now freezes up. We have regularly replaced the filter (@ $30+ each) that does basically nothing but filter water for the ice maker and the water dispenser. This has been the most frustrating and expensive major appliance ownership experience I have ever had with a major appliance in over 40+ years of home ownership.Samsung, you should provide us customers that have suffered through the purchase and repair of this known defective refrigerator full refunds for these known manufacturer defective refrigerators and/or provide a totally brand new replacement of equal value regardless of the customer’s choice. This is an expensive major appliance and we should not be having these problems that are clearly a quality control problem of widespread proportions. If I am not contacted by your warranty and customer relations department with a satisfactory resolution, I will be forced to sign on to the class action suit and add my model to the long and growing list of models already posted on the website. I will also have my day in small claims court for not just the cost of the defective refrigerator, but also for the spoiled food cost of replacement, labor and repair cost, and my lost work/wages due to having to take off work to deal with the overall malfunctioning of your Samsung RF267AEBP.By the way, my paperwork from Samsung that came with my refrigerator clearly states, Your Satisfaction is Samsungs # 1 Priority - Do not return to store. Well, Samsung, here is your opportunity to step up and simply do the right thing, especially since you are on record claiming that my satisfaction is Samsungs #1 priority.

This company is a joke. My refrigerator went out 3 months after we purchased it. It took them 2 wks to get a tech out only to tell us that he could not fix it. I have to call just about every day to ask what going on. Every time their response is I am going to escalate your ticket, you should hear back from us within 48 hrs or 7 - 10 business days and here I am two months and a half after and Samsung cannot provide me with a replaced refrigerator nor a refund. I will never purchase anything from Samsung again!!!

I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip, the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repairman. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.

Just reviewing to save people heartache and time. Do not buy Samsung refrigerators. Amazing that they get away with manufacturing junk, basically. And they charge a lot for it. We’ve had our Samsung model RF28HMEDBSR/AA for 4 years. The ice makers freezes up constantly. The fans freeze. I’m forever using a hairdryer to fix the problem. Insane. The fans get full of ice and make a loud disruptive noise. Get the hairdryer again! Will probably cut out losses and buy a new refrigerator. This Samsung isn’t worth the headaches. Do not buy Samsung. My sister bought a similar model and has similar problems.

This is a great refrigerator. Looks good and works even better. I wish I had gotten one many years ago. I have used several other brands. This is the best one.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

I love it because the front range has for small & large pots & it gets hot quickly. It also has a warmer. The oven cooks the food evenly; if the recipe says 1 hour it cooks in 1 hour. Very easy to clean & self cleaning oven.

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

We purchased a Samsung French Door Style Refrigerator from our local Lowes about 6 years ago. A few years after we had it, the produce drawers started to get water in them and then started freezing into sheets of ice. It ruined produce, etc and then we couldnt use either of the drawers. It cost us at that time $200 to have it fixed. The repairman told me then that this was a common problem with this refrigerator and it had to do with the design. Just called a repairman today to come and repair my refrigerator with the very same issue. Another $250 repair into this product. Samsung should stand behind these repairs if this a poor design or defective part in this refrigerator. The next time it happens I will give the refrigerator away and never buy a Samsung again nor will I ever recommend this product to anyone.

Bought a Samsung microwave almost two years ago, and this is the second time we’ve had a major repair. Just before the warranty expired, the fan went out. It was challenging to get Samsung to agree the repair was covered and then to schedule the repair. Now the magnetron tube and couple other parts need to be replaced, parts and labor costing around $275. I’m debating whether to sink more money into this thing. When it works, it’s great, but with this record of repairs, I’m hesitant to invest more $$.

I purchased a Samsung side by side with ice maker less than two years ago. It went out on Oct 28. We have had a technician out twice. The second time he ordered parts which have been here for over a week. It is now Nov 20 and now they tell me they can’t have anyone come out until Dec 9. I have called numerous times to see if they could send someone out before Dec 9. The last time the technician was here over two weeks ago, he told us not to put much food in the fridge because it will just refreeze and go out. It is such a hassle and expense to go to the store every couple of days. We have lost hundreds of dollars of food that has not been replaced.

Bought our Samsung RF23J9011SR/AA refrigerator approximately one year ago. Ice maker malfunctioned. Samsung seemed familiar with the problem. The repairman mentioned a design flaw with regard to the small fan. They did quickly repair the problem for hundreds of dollars. It seems to me if they knew of the design flaw they should make the adjustments at their cost.

Nightmare product and customer service. My refrigerator was defective and continuous problems. Samsung didnt address until I contacted Better Business Bureau for help. I was finally connected w/ a help group of other Samsung owners w/ issues and was shocked so many had same issues without them offering anything for a documented defect.

I wouldnt recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.

I’ve had nothing but issues with my refrigerator... Ice maker gives us grief and leaks at times, but most of all the problem at hand is the fact that our refrigerator just randomly overheats and when we reset it it gets super cold...it typically takes all of 24 hours of messing with it and resetting it multiple times to get it to run properly! We’ve tried to get it warrantied out with no luck so far!