On Feb.16, 2009, we purchased a 30 Samsung electric stove AND a 5 year warranty. Almost immediately, we knew we had a problem. We spent the entire 5 years of warranty, having repairmen from A & E Factory Service (Sears) come put bandaids on this very expensive stove ($1508 without the warranty cost). When the extended warranty ran out in February of 2014 the stove had all the same problems it had as a new stove. Since then, I always set the temperature too high (because it never reaches the temperature I set it at). I bought a good oven thermometer to put in the oven which I watch by shining a flashlight through the glass in the oven door, adjusting the temperature throughout the baking period. You see, I cant trust the oven to go to the temperature I need. The beeper that is supposed to tell you when the oven is hot enough to bake your food beeps when the oven is at least 100 degrees lower than I have set it for. This oven has ruined so many things I have tried to bake, including a ham that I served partly raw without realizing it. NEVER BUY SAMSUNG PRODUCTS!! I seriously cringe when I see full page ads for Samsung appliances. I will NEVER buy another one. But think of all those poor people who WILL! (We purchased the stove from a store in Loveland Colorado called Ji and Daves Appliance, Inc. which is no longer in business).

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but dont care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! Im all for a class action suit - sign me up!

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

Within months of purchasing my RF23J9011SR counter depth 4 door fridge...ice maker stopped working. I defrosted it several times and it did work but you can hear the gear (auger) clicking. Then 1.5 yr later, it completely stopped working. I believe the design is flawed as the ice maker sits in the refrigerator section and not the freezer area. Having different temperatures, plastic gears, etc...are probably the root cause. Fortunately, Samsung did honor a one time warranty so that it wouldnt cost me the $610 to replace the case auger and ice maker via the authorized repair place.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

Purchased the Samsung Waterwall Dishwasher in June 2014. Brand new technology - $900 worth! Pffff!! Within 6 months, had to have a repairman out because of an error saying there was a problem with an O ring in the water pump. Within 12 months, they were out again for the same issue - TWICE! Finally replaced it on their 3rd trip. 12 months after that (2 days ago) got the 7E error, telling me the waterwall was being blocked and couldnt move. Nothing blocking the waterwall and it is just stuck. Repairman coming AGAIN tomorrow to check. My extended warranty through Lowes is up in June 2019. I WILL be buying yet another brand dishwasher when that happens. I will NEVER buy another Samsung appliance. They should stick to phones only!

We replaced all of our kitchen appliances (Refrigerator, dishwasher, gas range, microwave) with Samsung appliances in Dec 2016. We reviewed the CR book and thought we picked a good one. Should have looked on here first. The ice maker froze up on Christmas Eve and then again in mid-January. We bought the 28 cu ft french door with bottom freezer. The ice maker is inside the refrigerator. The water leaks down behind the ice bucket and freezes around the mechanisms. It wont dispense ice and makes a loud knocking noise. The ice bucket is also nearly impossible to get out when this happens.We called Samsung for support and all 3 (yes 3) calls were handled horribly. They dont support their products or have a care in the world about providing customer service. The only way to resolve the issue... remove everything from the freezer and refrigerator and defrost it. This appears to be an ongoing issue and I am not looking forward to owning this refrigerator for the years I expected to. I understand appliances sometimes have issues and my 1-star rating of the appliance is largely geared towards the awful customer service provided by Samsung. This is an expensive item that I ensured had a warranty when I purchased it. I expect it to work and if it doesnt work properly and is under warranty I expect it to be repaired. Buyer beware.

Just reviewing to save people heartache and time. Do not buy Samsung refrigerators. Amazing that they get away with manufacturing junk, basically. And they charge a lot for it. We’ve had our Samsung model RF28HMEDBSR/AA for 4 years. The ice makers freezes up constantly. The fans freeze. I’m forever using a hairdryer to fix the problem. Insane. The fans get full of ice and make a loud disruptive noise. Get the hairdryer again! Will probably cut out losses and buy a new refrigerator. This Samsung isn’t worth the headaches. Do not buy Samsung. My sister bought a similar model and has similar problems.

I bought a refrigerator three months ago. I never received it. They been promising a refund for two months now and I did not receive anything. Every time I call it’s a new story. So sad a big corporation like this makes people run for their money. Will never buy anything from Samsung again ever????

I have been working to get my 2 month old dishwasher repaired after getting the run around with numerous tracking numbers. The last conversation I have said they would return my call within 5 days. NO CALL. I am still at square one. Last step is to e-mail the executive manager @ **.

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

Samsung Refrigerator Model RF217ACWP/XAA Paint Peeling Handles - This refrigerator has been a nightmare. First the ice maker did not work properly. Then the top handles peeled and were replaced. Now the freezer freezes ice cream like a brick on the lowest setting. And again we have to not only replace the handles that were already replaced on the top, but we also have to replace the handles on the bottom. Samsung led us to believe that we had options of replacing the refrigerator or refund but then denied us and said they would fix it. I got a call today and they said it was cosmetic so I would have to pay to replace the handles that were ordered and ready to be installed. I am furious. I contacted the CEOs office by email and will continue to update my progress.

Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

These refrigerators have a design defect that Samsung refuses to acknowledge! This is causing millions of dollars in loss of food, due to temperatures, defective ice makers, water damage to homes! I can’t say enough about this product, and Samsung’s refusal to admit the problems, and correct them!!

We purchased a new Samsung range just over 1 year ago. We loved it, easy to use and with the removable tray. It seemed like the perfect oven for our needs. I wish I had seen some of these reviews prior to our purchase. I have an error message E-27. The oven shuts down when this message comes up and it struggles to reach temperature. The manual tells us to throw the breaker or pull the plug to reset the oven. We did this and it worked for almost a week, however the problem is back and from the reviews I fear the worst. I thought this was a good product, but Im now wondering what my fate will be.

My Samsung microwave oven is 2 years old. It just started beeping and the display showed 2222. And then it had an SE code and just kept on beeping. I wasnt using it at the time and it just started beeping on its own. The model is SMH9207ST, manufactured March 2010.

I purchased this Samsung convection microwave (MC11K70355) about 4 weeks ago at Best Buy. It was considerably more money than I wanted to spend but offered lots of useful features. I found it easy to use, powerful and a very good addition to my kitchen. Baking and roasting are a breeze with this thing. The slim fry function is very nice for cooking and frying vegetables in very light oil. The unit failed a week ago when the grill stop working. Samsung had a technician out the next day who diagnosed a poor connection to the grill which ended up shorting out. It took a week to get parts, they replaced the grill the wiring harness and the front panel computer. Despite the problems I am very happy with this microwave. The problem appears to been a manufacturing defect.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsungs executive customer relations line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesnt need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

All of the negative reviews are true. This ice build up problem is real. I’ve had it fixed twice in 3 years since I bought it. Our washing machine has been shaking and making weird noises as well as the dryer. The dishwasher started leaking right before I started this review which led me to write it to warn people not to buy Samsung appliances. 3 years and nothing but headaches. I have a 20 year old Frigidaire refrigerator in my basement and it works better than my new one. Shame on you Samsung for not helping your consumers. I will never buy Samsung again.

In July, I purchased a Samsung range and microwave and took a chance on the dishwasher. What a mistake! Absolute piece of junk! From day one, my husband complained about the racks. There is no light that tells you the dishes are clean, and the dishwasher turns on when youre unloading it. Sears took it back today. Gave me the Bosch for a few $ more. Love the micro and the range. Dont buy their dishwasher!

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. Weve had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, heres the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.Well, Samsung was quick to set up repair service through a third party contractor. The authorized repair person doesnt have a clue what hes doing. And, like Samsung, their customer service is the worst. I spoke to a Samsung rep again today, and expressed I did not want this refrigerator, that I wanted a new one. I got what I perceive to be the standard answer, and thats your appliance is no longer warranted, and all we can do is to repair it for you. What kind of crap is that when you have thousands of complaints about your defective product? After reading the complaints here, I noticed a few persons recommending a class action lawsuit. Were in for sure. Im done with Samsung appliances and after $50,000 in damages and repairs I certainly feel Im justified!

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

I have a Samsung RF 217 French door bottom freezer model. It is only 5 years old. 3 months ago water accumulated in the vegetable bins. The repair guy came and hair-dried the frozen water pipe. Now, the freezer has frozen-up. I called the repair guy. He just came but said he could not find a parking space so would not be available!!!!! He said he would call and come back. Well... no way. Electricians, plumbers etc find parking. This is A&E Repair for Samsung. Really bad Samsung so I will not buy anything Samsung. I am trashing this piece of junk and ordering a new fridge.

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

Bought all new appliances at Best Buy. Samsung washer, dishwasher, washer/dryer and fridge. Within 2 years I have had issues with all. Cannot get help from Samsung and their repair website is a joke. Washer always goes ue for unbalanced even with nothing in it. Refrigerator freezes all food. Dishwasher on and off does not clean well. I am now waiting for my tv to go down. Out 5 grand as I am not going to put good money after bad and I would only sell this junk to an enemy. Never ever buy Samsung!!!

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

I purchased a brand new high end Samsung dishwasher thru Lowes. The top basket looked like it had been jammed into the bracket during the manufacturing process; the left side metal arm that the roller sat on was bent so it didnt fit onto the bracket and the other roller was broken. I called Samsung and they told me I had to purchase another roller even though I explained to them it was brand new. I had heard about their poor customer service thru a friend of mine that had purchased a refrigerator for her retired parents. It took Samsung over a month and a half to repair that brand new refrigerator (which in the meantime meant they had to rent a replacement at their expense). I own Samsung Smartphones, TVs, etc. but this will be the last large appliance I buy from Samsung. Terrible, terrible customer service over a couple dollar part!!!

DO NOT BUY FROM SAMSUNG! I ignored all the bad reviews and now Im writing one. Had our Samsung electric range delivered around 1/15/2016. Cooked dinner the other night and noticed a small chip in the surface of the burner. Called Samsung and the woman said it was not covered by the one year warranty. She claims any chips or cracks in the surface are product damage and whether intentional or unintentional, its not covered. This is a manufacturers defect. Ive been using electric ranges my entire life and never had one crack from normal use. I use this range for 2 months and the surface cracks. No matter how you look at it, this is damage caused by a product defect. Luckily Lowes informed me I can return it. Moving on to another brand and will NEVER buy another Samsung product again.

Freezing In Vegetable Bins. As much as I researched this refrigerator, unfortunately, no information was given on this problem. Please publish my experience so another consumer avoids purchasing a Samsung refrigerator. At the present time, I am having the same problem for the 2nd time. Thank God I bought the extended warranty, which I recommend on any appliance in todays world. The first time I experienced this problem, was 13 months after purchasing this Samsung French Door refrigerator. My extended warranty was used because I just missed the 1 yr. warranty that Samsung gives. The problem is: Water and Freezing in the vegetable bins, which is a design error. The repair technician unplugged the drain, which was frozen, cleared ice and flushed drain and added heatprobe. Now 10 months later, the same problem has occurred. It is obvious, that repair number 1 was a temporary fix, like a band-aid. I called Samsung to find out if this refrigerator has been recalled, and I have been told NO. During this mornings call to the extended warranty company, I was told from the customer service person, that she receives calls all the time for Samsung Refrigerators. I am so fed up with Samsung. I plan to avoid all their products. In the meantime, I have a refrigerator that is going to need constant repairs to the vegetable bins. I am covered with a 5 yr. full warranty and a 10 yr. compressor warranty, and most likely, will ditch this Samsung Refrigerator once the full warranty expires.

We bought a Samsung refrigerator in Dec. 2014 and had nothing but problems with it. This month we finally gave up and bought a Whirlpool product, trashing the 2 1/2 year old Samsung. The ice maker gave us problems from day one. Trying to release a batch of ice manually we broke the flimsy handle. This was reason enough for Samsung service to decline the warranty obligation. For some time we just would not use the ice maker. Then we had a $300 repair. At the same time we had ongoing problems with water collecting in the vegetable bins. The fix by Samsung service was we will send somebody, meaning another $2-300 repair. This apparently is a very common Samsung problem. We cannot afford more costly service. Our regular appliance service person would not touch Samsung products. We know that Samsung makes good electronics (we happily own several of them) BUT NOT APPLIANCES!!!

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months. The WORSE refrigerator ever. I tell anyone I see looking at them in a store and hopefully stop them from wasting money. A class action law suit was filed back in 2011, yet they continue to sell these faulty designed refrigerators ripping off American citizens... Why is this still happening? Samsung has the worse customer service so dont waste your time or phone minutes contacting them. I need a new refrigerator but cant afford it..Thank you Samsung for legally ripping me off. Never again!

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I dont want to lose anymore food so Im just going to invest in another brand.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Dont want your stove to catch on fire or your house? Dont buy a Samsung Smooth Top Stove with Double oven. I learned that hhgregg sold me a Self-Cleaning Oven by Samsung but did not disclose I cant use it because it gets too hot & locks. Only a Tech can unlock it if it has not burned 1st. I purchased it (3/2015). Samsung cant figure out how one can self clean the oven! I was told NOT to use that feature. Use EASY OFF instead. True. hhgregg in Columbia SC at Harbison Blvd. was not helpful when I asked to exchange the stove for a make where the stove does not catch my house on fire or explodes. Google complaints against Samsung. Its not an isolated case. hhgregg sells a self cleaning oven that can catch on fire but does not disclose that! Buyer BEWARE!UPDATED ON 09/24/2015: Update on my original complaint: I contacted Samsung twice and explained what I had learned on this site about the Samsung stove NE58F9710WS and also that the tech they sent to my house told me NOT TO USE THE SELF-CLEANING function as the stove gets too hot and locks up. He then was to come out to fix it. Instead to use Easy Off to clean it. I have not used Easy Off to clean any of our ovens for a very long time. Why do I buy a stove that is self-cleaning if I cant use it? With installation $2,500 and clean it myself? Next step is the Federal Trade Commission, to let them know that this is false advertisement and a hazard for sure. They need to recall this stove. Second call from their service tech was to tell me why should he come out when we both already know the answer and Samsung does nothing. DO NOT BUY A SAMSUNG PRODUCT if you hate to be aggravated and waste your money. They dont care about their customers and do not service them well! Piece of junk. Top scratched when my husband moved a pot from one side to the other and I cannot get it clean for the life of me. I had several smooth stove tops and they came out as sparkling clean. Not this one. Buyer BEWARE!

We bought a refrigerator from Samsung and within 6 months the freezer fan unit became noisy. Since it was under warranty they came out and fixed it and told us that there was an engineering defect with the fan unit. It was repaired very quickly but now the same issue has come up six months later and refrigerators is not under warranty. We have come to a point we cannot even sit in our kitchen because of the noise its producing. Weve also been told that this model as well as many other models of theirs have the same issue. Please avoid Samsung when looking for a refrigerator.

My ICEMAKER on the French door models of Samsung has been terrible. So bad that its starting to rust the outer door where water has been dripping down from the ice dispenser on to the outer door. Called and they said it would cost me well over $300.00 to fix it. They didnt say anything about the rust on the door. Even though the warranty is up, this is crazy. We just had a service guy come out on yesterday about another issue with the TwinCooling Plus panel on the inside back wall. That was $309.00. Three hundred here and three hundred there adds up to a lot. Also the warranty on this is only for a year. Have a lot of Samsung TVs and washer and dryer. But this will make me think twice on Samsung.

I moved into a new house on Jan 7 2015. The house came with stainless steel appliances (Brand new). I peeled the stickers from the Samsung stove myself... So I know I was the first user. Used it 4 times, smelled a funny smell but the documents said that its OK to have this smell in the first few times, so I didnt pay much attention.Then... short and I had to reset the breaker. Since then the oven wont pre-heat. Call Samsung and they sent out a nice guy that didnt know what to do. He then called Samsung and had been transferred 2 times to speak to 2 different Samsung reps. The 3rd guy asked him to check behind the stove and look for burned wires. My cool tech told him its a brand new stove. Samsung guy asked him to check... Well... bad wiring almost cost me my sons life, my life, my house and everything I have. My tech got an authorization number from Samsung and said that Samsung will call me within 24-48 hours to schedule a pickup and replacement. So... I waited.4 days later I called Samsung, gave them that number and they transferred me to a different department. The lady told me that she cannot help me without a receipt. I told her that I got the stove with the house and its not about a piece of paper. Its about Samsung selling a faulty equipment, a fire hazard in a shape of an oven.No go... Tried to leave a message on their FB page... the guy told me that he is sorry for my inconvenience (its a gas stove, that burned itself and can kill me... they know about it but still selling it... its not an inconvenience, its simply dangerous to let this company sell products!) - but... I need to get him a receipt for him to ask Samsung to take responsibility for its faulty product.Is there any federal commission that can take my oven and investigate it? Maybe cross it with houses that burned? Its like that GM recall... They KNOW about it but wont do a thing until someone will die, even then they maybe try to cover up before taking real action. My advice to you - Stay away from Samsung products! (Cell Phones, Computers, TVs.. anything).Also, Ive seen some other complaints here. Im going to buy a new stove next week. But if theres a class action going on I would like to be a part of it. If theres none, Im interested in filing one and would like to contact other people who had a similar experience. So, please contact me if you can.

Samsung refrigerator rf217 - Purchased it from Sears along with service contract. Within weeks the veg containers filled with water- have had the repair service here at least 9 times for same issue. Its now near the limit of coverage and the water is still coming into the veg area and icing up. The repair service admits that the Samsung ref is trouble. I will also add that there is a crack in the plastic in the area where the two top doors meet. Can find no cause for this other than poor quality. The issues were the vent blocked so cant breathe. This happened till the entire inside back panel was replaced- build up of frost in freezer told door didnt close properly the- that the ref wasnt balanced enough somewhere. There is a list of excuses. Bottom line Samsung knew of the issue. Just read the booklet that comes with the product and the number of times they mention water build up. Its cheaper for them to rewrite the book than correct the problem.UPDATE ON 05/28/2018: Its near the end of the 5 year service contract - the same problems have never been removed - tipping back replacing fan - wires - back panel etc. The service was here twice this month. Called today. Went through all the repairs for same issue. Sabrina said she would put me on hold then came back. Said she couldnt hear me and hung up -- I called back. Went over everything again with a man this time. He informed me that the tech had to come to repair and if the tech felt it couldnt be fixed then they would replace. Was told I could file a replacement for lost food. I have had it with stalling the ice and water in the veg containers has gone on from the time I bought the thing to present and its still not fixed. Still filling with water ice and rotting the food and now I am told that the tech must attempt to fix the problem before they will replace it. Am fed up with Sears Samsung and the quality of home appliances - doesnt even rate one star. Would rate it a minus if I could so its one star and thats even too much.

Bought brand new on 8/9/2013, within the first 6 months the ice maker quit working and we could not open the ice maker. Samsung said it was due to a defective motherboard. Fridge was under warranty, they fixed it no problem. New this last week 10/5/2016 the fridge will not stay cold. It stays about 52 degrees. The freezer works fine, but the fridge not so much. Tried resetting the fridge like they said, power cooled it for 24 hours and its still not cold. Called Best Buy because thats where we bought it and they are usually pretty quick to repair, they said that THIS fridge has a reported compressor issue. If the compressor is bad, it can NOT be fixed and the whole unit will have to be replaced. I have to wait until tomorrow to contact Samsung Repair. Has anyone else had this issue? I am thoroughly irritated that this is the 2nd issue for this fridge, which is just now 3 years and 2 months old. Ridiculous! For the amount of money spent on the unit, this is not acceptable.

Purchased 4 appliance chef selection for more than $9,000.00. Microwave turn table motor packed up within 2 1/2 months. Called Samsung to replace the microwave as the product has to be defective to break within three months. They only wanted to repair but not replace. Reached out to CEO office no response.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didnt work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the exec office, reading off a sheet that had nothing to do with this case said, Not approved even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund. Avoid this company! We plan - and please all of you do the same - to report to BBB and to our state Attorney General Dept of Consumer Affairs. This could be rampant fraud by Samsung and needs to be investigated. Tell everyone you know, to exert widespread political pressure. When in the store, tell others looking to buy to avoid Samsung. Check your state: many states require a better warranty than that granted by Samsungs warranty and you may have more rights than that limited Samsung warranty. Best of luck to everyone. What a racket. Our previous 2 refrigerators lasted 25 years with not one repair! We will post what we find out.

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

Bought my Samsung dishwasher in June 2014. This morning, got the error code LE. I couldnt find any leaks. Checked out all the reviews on this site. I cant find my bill, so to avoid paying for repair costs and all the hassle, I will get rid of the dishwasher and buy a Bosh dishwasher. Another thing, when my Samsung fridge/freezer arrived, it had a big dent.

Good price. Good Quality Machine. Interior light is a little dim and key pad dark. Key pad not Sensitive enough to touch. Plenty of interior room for variety of dishes. Easy to clean inside and out. Samsung Model ME19R7041FS. Installed easily over electric range.

This is an update of my review from February 18. The display panel was replaced today by a technician and the microwave is working again. It was a free repair. All in all Im satisfied.

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said it is because the ice is too cold! He said turn it off every night, back on in the morning! One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

I bought a Samsung Refrigerator in 2007. Nothing but problems. 4 Ice maker installed at almost $400.00 a piece. I call Best Buy. They were no help. No one in the town that I live will do repair work. They said they would not repair. Was not worth fixing. I found one repair place in the next state. They charge me $95.00 just to come to my house. I called Samsung after this problem persisted. I thought they would show a little sympathy, not a chance. That equals to an ice maker every 2 years I have owned this piece of junk. I have bought 2 Samsung tablets, a phone, a refrigerator and a range. You would think that consumer loyalty would matter but it doesnt. This fridge cost me $2415.00 plus $1600.00 for ice makers that is a total of $4015.00. This is a bad joke. The kicker is Samsung also makes the ice makers. They get your money every way you turn. I bought a Whirlpool fridge 28 years ago. It is still working and so is the ice maker. I should have known better, stick with what works. I will never waste my money on anything that has Samsung on it again.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

I have struggled with error code with this dishwasher shortly after purchasing it. I owned it for exactly 1 year, 1 month. 1 year warranty was not supported at all. Why do people submit reviews after owning a dishwasher for only 2 months is beyond me. Of course its going to run great! After 1 year they will be singing a different song. Its so quiet now BECAUSE ITS BROKEN!!! I have a 0 decibel DW now, the dishwasher is completely dead. I paid $700 for this dishwasher. I repaired the inlet valve sensor, case assy, and main relay board. I finally gave up after coming across some fine dishwasher from WP on Black Friday. I have a Samsung fridge and its acting up too. I shouldve gotten an extended warranty on both, but it seems, Im reading, that Samsung wont support the products with extended warranties.

If you are thinking about buying a Samsung refrigerator dont. This is the worse product ever and I regret buying it. I purchased the product in 2013 from Lowes, they were having a sale so I purchased the refrigerator, stove, and dishwasher. I have not had any problems with the stove but the dishwasher and refrigerator is a whole new ball game. First, there are the filters (which are not cheap) you have to buy every six months to a year for the refrigerator depending on how much you use the water dispenser. Secondly, the ice maker just one day stop making ice and this has been going on for about a year as I refuse to pay almost $500 to a repairman, that the Samsung customer service (who was rude) recommended, for a new ice maker for a refrigerator that I havent had for that long. I can purchase another refrigerator for that price (I mean its only been 3 years. My GE appliances lasted 10 years before I had problems with them). We even had a local repairman come out to take a look at it and he wouldnt touch it because he said that they are too difficult to work on and he also said that he has had several calls about Samsung refrigerators for one thing or another and that only a trained Samsung repair person would be able to fix it but they want too much money. And then there is the dishwasher that seem to always feel wet on the inside even when not in use and it has a smell that I cant describe. I am so disappointed in this product. The biggest regret of my life. So I am warning you Samsung may be good in the cell phone business but their appliances SUCK!!!! I should have just stuck with GE.

NE58F9500SS - There are streaks between the glass on the oven door. I DID NOT CLEAN THE DOOR WITH ANYTHING BUT A DAMP PAPER TOWEL. Tried to email customer support and the site wont let me select the model. Then I called and waited 10 minutes to talk to someone. When the agent came on line... I told him I purchased this RANGE in August 2014 but did not take delivery until Nov. He said it is no longer in warranty. I explained the problem of streaks in between the glass on the door first he told me that is normal... I disagreed then he told me to put water in the door. THIS AGENT OBVIOUSLY DID NOT HAVE A COMMAND ON THE ENGLISH LANGUAGE!! Lousy customer support... awful warranty (I would think it would be a year from the time I took delivery).

The refrigerator in itself is a buyers market. Whether you are expertly trained or a shopper its all going to come down to style.

Bought my Samsung Microwave ME21F707MJT alongside the Samsung slide in range 2 months ago and recently installed it over the weekend. Ive used it about 3-4 times to heat up some food and once before to make some popcorn. Well this time around I went to make some popcorn using the preset popcorn button as usual and went to the bedroom. After a few minutes I smelled burning smoke and sent my friend to check on the popcorn. She screamed out my name and I went running to the kitchen only to see the microwave in flames. I put it out with a wet tshirt I had used to clean something off the countertop with. Disaster averted.Called BestBuy, BestBuy transferred me to Samsung. Samsung was more worried if I was injured or had property damage. Gave me a ticket number like others before and said I would get a call back within 24hrs. (9:15 am) Finally got a call from Samsung at around 3:00 pm the following day and again, they seem more worried if I was injured or incurred property damage. I was told that a service agent would be scheduled to come to my house and service the microwave. Yep, you read right. Service my microwave. I told her politely that I am a loyal Samsung customer with Samsung phones, tvs, tablets, gas range and microwave, and that I DO NOT want a repaired, serviced dysfunctional microwave that caught on fire and is liable to do so again and Samsung should be happy that this incident wasnt worst than it was and that they should be more than willing to replace a burnt up microwave. She said that was not how Samsung warranty works.

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.To test this I removed the paper tube and clipped the cable pieces tightly together. The controls became unresponsive. Separating the cable sections again restored function. This is a quirk in the Samsung design. It may have been unnecessary to replace the first membrane switch ($19). When the new switch was installed, by chance the two cable pieces were separated just enough to work. Then over time they moved together, initially causing some problems, then later total non-function. This problem may cause one to push hard on the buttons to make it work, possibly damaging the switch.Step by Step Instructions: 1. Unplug microwave for safety; 2. Remove 2 vent cover retaining screws from top front of microwave; 3. Push vent cover left to unhook and remove; 4. Remove screw on top of control panel box; 5. Push control panel box up to unhook and remove. No need to disconnect anything; 6. Insert a rolled up tube of paper 2 to 3 between folded back 7-connector piece and the main cable; 7. Re-install control box and test. Then re-install vent cover.Im amazed at all these problems people are having. One would think Samsung would help, but it seems they hide behind warranty is up so call a repairperson. Our last phone purchase was Nokia, not a Samsung, as I have lost faith in the brand.

I purchased. Samsung refrigerator in 2017, and had to have it repaired three times, finally gutting all cooling apparatus and replacing it to make it work. Even so, I purchased a Samsung range in 2018 on the advice of my local repairman. This stove was two weeks old when the black stainless steel coating began to peel away from the door of the stove after being cared for as the directions indicated: soft cloth and water. Home Depot and Samsung claim that this is not a mechanical issue and therefore not covered in any way.Then, a few months later, in November 2018, the cooking grates began to shed flakes of coating, right near my food, and rising was occurring and visible. They replaced them after a few months (March, 2019) more and several calls. My one year warranty was up in May 2019, the new cooking grates began peeling and flaking again in August. After much talking and being patient but firm, they have agreed to send me new grates, but why bother? They will peel again in a few months! I am so frustrated, how is this company allowed to make substandard appliances that are a danger to people and not even held accountable? I am really concerned about this flaking coating so near my food. I really want this stove out of my kitchen!

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEOs fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!

The ice maker freezes up and has now stopped working, ice has formed on the interior fan cover and water is coming out under the vegetable crisper and into the freezer drawer onto the floor. The fridge we had before was Amana and lasted 12 years without any issues.

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing baking potato. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

I am very disappointed in our new Samsung kitchen appliances. We bought a new refrigerator, dishwasher, and stove a year and a half ago. The refrigerator ice maker did not work; fortunately, I purchased the service contract through Best Buy and they covered the repair. Now the dishwasher is no longer drying the dishes. The year warranty is over, and I didnt buy the service contract for it as I expected it to work for at least a few years; now I am having to pay over $300 to repair the dryer fan assembly. I dont use the stove much but imagine that will break now that the year warranty is up. I wont purchase Samsung anymore and wont recommend them.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

We have had our range two weeks. We are very careful when we cook, we do not place anything on the range other than a pot or pan we are cooking with. We do not slide pots and pans across the glass top. Regardless of being extra careful, there are already small scratches in the glass. I dont understand why this glass top is so delicate. We had a Kitchenaid glass top before this. Lasted years without mars on the glass. Very disappointed in the quality of the glass. Otherwise, we have no issues with the range...yet. It cooks and bakes as intended thus far.

I bought a Samsung side by side Refrigerator over a year ago from Lowes. Had lots of noise coming from it in the first week. I called Lowes and they refer me to Samsung. They walk me through all kind of process over the phone saying it wasnt on the right setting. They send 2 tech out at different times and they didnt know what to do coming up with all kind of crap. The noise coming from the appliance gives you headaches. I spoke to samsung over a month again and no one came out yet. I was told I have to pay for the service and repairs. It not fair for us as customers to have something break down in the first years and have to come out of pocket when it cost us thousand of dollars. My house sounds like you starting up a crop duster in it. Please help us as customers. Thank you.

I bought a microwave by Samsung on Feb. 28, 2019 the microwave started smelling like burning wires, and would not heat food. I contacted Samsung and was told a technician would come out, technician came out and said he believes it needs to be replaced because a fire had started inside of the microwave. Samsung called them and told them they would not replace it because it was physical damage from grease. The technician that came out wrote in the report it was not grease it was like hard plastic and they would not replace it. My filters are still silver like new so how can you say grease build up within a year! I will never do this again and I have contacted my attorney!!

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

I purchased a (expensive) Samsung Fridge at Home Depot and after 1 month of having the fridge there are small rust spots all over the front of the fridge. When I called Samsung support they said its a cosmetic issue and not covered under the warranty. They said it could be caused by prolonged exposure to moisture (Ive had it for a month) or an abrasive cleaner was possibly used. The only cleaner that has been used was warm water and dish soap one time and a mixture of vinegar and water one time. Samsung refuses to stand by their product and Home Depot says the issue needs to be handled with Samsung.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

In less than one year the microwave oven stopped working, displays an SE code, also Im disappointed with the refrigerator, it doesnt perform properly either! At this rate its only a matter of time before the range gives me problems.. Im very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

I have a three-year-old Samsung side-by-side fridge that cost me $1000. Suddenly last month, it started to make a noise like a motorboat. I didnt think that a fridge less than 3 years old should be having issues, as I have had many refrigerators that lasted me 15 years or more with no repairs needed. None were Samsung. Well, I called Samsung and they were not willing to do anything for me. I had to call and ask for a supervisor who was not willing to make any concessions. Finally, after telling me multiple times that the fridge is out of warranty, she says she will pay for the parts but I had to pay for the installation myself.I am on a fixed budget and the repairman, theirs, wanted $250.00 to do the job. My son can do it for me for free - all we needed was the part. So I asked them to send me the parts then for free as they offered, but she said no, I HAD to use their service people or it would void the warranty. What warranty? Didnt you just tell me 5 times that I was out of warranty? She said it would void the warranty. This is a runaround and I am looking to find out if anyone else is having this problem with their fridge. The evaporation coil freezes up on the fridge side, and I was told I needed a Temperature Defrost sensor. I found one locally and am going to install it myself, but I had to make twenty phone calls in order to find one. The part costs $11!! Rip off company, lousy products and poor customer service. Dont ever buy a Samsung fridge!

Samsung knows their refrigerators have a defective ice maker design causing them to freeze over and stop working. Theyve refused to rectify this. Additionally Samsung refrigerators only keep food cold if they are filled to only 2/3 capacity. They know this defect and continue to manufacture them. I will never own another Samsung refrigerator.

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

We purchased Samsung appliances for our kitchen. I would suggest sticking to their electronics instead of appliances. I have had issues with all of my appliances but the worst is the refrigerator icemaker. The icemaker freezes and stops making ice. I also have water leaking into my refrigerator. This is so frustrating and should not happen. This is a manufactures defect! I should’ve never purchased Samsung!

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

I purchased a Stainless Steel counter depth French door refrigerator w/ drawer freezer at a premium price through Lowes. Within 7 months, the ice maker stopped working and a noise like a motor straining to work started. That issue was taken care of with a service call. Then it happened again. This time, I called Samsung and the girl I spoke to wanted me to remove the ice maker unit. The owners manual said not to do that so I had another service call. This time, a new ice maker was ordered and installed. Immediately after this call, a single click could be heard maybe once an hour. Then a noise like a compressor turning on started and lasts from 5 to 12 seconds sometimes 4 or more times a day.Now the noise like a motor straining is starting again. The ice maker stopped working, and now the ice maker started working again. This refrigerator makes more noise than my dishwasher! So, I am going to have to call for service again. Three service calls in just over 2 years is ridiculous!! I had my last refrigerator - basic with no ice maker - for over 20 years and no problems like this!!!

We have the Samsung French door with freezer on the bottom. The freezer handle keeps coming off. Weve had it for two years and never hooked up the ice maker until last month. The ice is unusable due to a horrific taste. There is no internal filter so we installed an external one. No difference in the horrible taste. Also, since hooking up the water line we have moisture in both of the slide out drawers above the freezer, ruining the produce. Would never recommend this refrigerator.

I paid $3,000 for a Samsung side by side refrigerator/freezer (freezer door at the bottom) that I have had to defrost the ice maker a dozen times in 2 years. When you pay this much for a refrigerator you dont expect to come home after work to find no ice. Never ever again will I purchase Samsung or any Korean made products. I shouldve stuck with American made. Geek Squad has also had to come out twice but still the same problems. JUNK!

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

Bought a Samsung rs277 side by side from Lowes approx 5 years ago. Was a scratch and dent floor model at Lowes and was a very good discount. Ice maker problems started within first year. It makes ice but wont dump it into tray unless you press button on ice maker. So far havent had much luck finding out online what I can do to fix this. For awhile it would make ice then quit until you pushed button then would make ice again for a few days then have to press button again. After 4 years it now will only dump ice if you press button. At almost 5 yrs old fan inside fridge got loud. Found some info for different model Samsung online about this problem being from ice build up. Although the info I found online was for a similar type side by side Samsung my model rs277 did not come apart the same way. Keep in mind these are supposed to be frost free units. You need to take all the shelves and drawers out and loosen back panel.Used hair dryer to defrost a bunch of ice on cooling coil. The ice had built up to the point where it was interfering with fan and blocking drain hole. So besides the noise there was water occasionally leaking out the front. Defrosting took care of noise and water leak but it will be back since the thing should not have needed to be defrosted. There is some type of sensor that tells the brain when to defrost and a heating element to defrost. Not sure which is bad. If someone knows how to test the sensor or how to fix the ice maker so it will dump ice please email me at **.I had an Amana side by side for well over ten years. I ordered it without an ice maker so that never broke. Some of the plastic parts inside the fridge did not hold up so well and the door gaskets were coming apart but in over ten years I never had to tear it apart to fix something. Until I got the Samsung I was not so happy with the Amana because of the cheesy plastic parts. The Samsung has made me wish I had the Amana back. It was still working when I got rid of it and was over 10. Not happy with samsung.

We bought a Samsung model RF28HFEDBSR refrigerator through Home Depot for the princely sum of $ 2400.00, in May 2014. From day one the unit has made a super annoying, loud buzzing noise when the refrigerator part cools. We contacted Samsung repair and the operator had us hold the phone near the refrigerator so she could hear the noise. Wow, that doesnt sound right!, she said. Samsung sent a repairman from Willowset TV who arrived 3 hours late. He said the RPMs of the fan were normal but was not competent enough to diagnose the problem. Did I mention he reeked of body odor? Now we lie awake at night listening to a sound like a weed whacker coming from our new refrigerator. We are disgusted, to say the least. Called Samsung again yesterday and they said they would send another repairman. I asked where he was coming from and the operator said, Monterey, you live in California, right? No, I answered. We live in Connecticut, as I have told you three times now.

All their refrigerators have a design flaw in their ice maker. Its guaranteed to fail. They know this and still sell it. It freezes over. The refrigerator temperature goes up and makes the food unsafe and some end up leaking on the floor. The new ones with the display even caught fire. Mine broke 3 months after I bought it. The first time. I just had the ice maker parts replaced again. They still not have not found a repair for it that actually works. Their customer service is rude and tries everything not to help and make you go away. Even leave you on hold for hours.

I purchased this fridge in June 2013. Within 4 months I was calling for a service call - freezing up cause loud grinding noises. A&E service people came out cause I did purchase a 4-year service contract - good thing because 3 months later I had to call the service company. Again same problem - froze up causing loud grinding noises again. 4 months later having same problem. Called A&E service again. They wanted me to unplug the fridge and move all my food to another fridge which I did not have? Told them no I have a service contract and I want it fixed right this time. Had to reschedule to end of August. I will never purchase Samsung anything ever again. Pieces of junk!

Got fed up with having to take the back panel off the freezer to de-ice the fan and eventually all the coils. It got to the point where we were having to do this every couple months with a fridge that was less than 5 years old. Had issues with a TV, that ended up getting replaced by the store - NOT Samsung. Now getting an --SE-- error on the over the range microwave (manufactured Feb 2010). Unfortunately the house we bought exactly 1 year ago has all Samsung appliances that were manufactured in 2010. Of course our home warranty just expired - wondering how long before well have to replace every single appliance in the kitchen. Guessing in will likely be in the next year. Their products are cheaply made and not made to last. Silly me, thinking appliances should last more than 5 years... Will NEVER buy another Samsung! EVER!!

My new Samsung French door refrigerator (RF18HFENBSP) that I purchased from Sears in not working. It is only 4 MONTHS OLD. I called Sears and they explained that I would have to deal directly with Samsung Service. I called the 800 number and was issued a ticket number. I was told that someone would call me in 24/48 hours. That did not happened so I called myself. After being on hold for over a half hour I finally spoke to person. It will be 5 days before a technician can come and see what is wrong. That will be OVER ONE WEEK that I do not have a refrigerator. I wish Sears would have told me that they do not service the Samsung appliances. Judging from the reviews that I read (wish I read them before my purchase) I would not recommend Samsung appliances. Somebody should protect consumers from companies like Samsung.