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Samsung Refrigerator Model RF28R7201SG
Samsung Refrigerator Model RF28R7201SG
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Samsung Refrigerator Model RF28R7201SG

Samsung - 28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer - Fingerprint Resistant Black Stainless Steel

A refrigerator that is beautifully designed, with a modern dispenser, polished door, and sleek handles. The FlexZone™ Drawer helps keep a variety of food organized.

Manufacturer: Samsung

MODEL: RF28R7201SG

MSRP: $2094.80 USD


Samsung Refrigerator Model RF28R7201SG Error Codes

CODE: 1E, 5E, SE 
PROBLEM: Power outage. The refrigerator will not dispense ice or water until it is fixed 
FIX: Press & hold Energy Saver button & Lightning button simultaneously for 15 seconds 

CODE: 88, 83E, 85E, 86E 
PROBLEM: Power loss. Each can be displayed if the power goes out or flashes off. 
FIX: Unplug the refrigerator, wait at least 60 seconds, replug. 

CODE: Flashing OF OF 
PROBLEM: Cooling Off Mode. Often caused by a door left ajar. 
FIX: Close the door/wait for the refrigerator to cool down 

CODE: PC ER 
PROBLEM: Door and main unit disconnection. 
FIX: Make sure there is nothing preventing the door from sealing. Wipe off any dust or debris from the top of the door. 

CODE: 26E 
PROBLEM: Bad water valve or icemaker. 
FIX: Replace the water valve (lower rear of unit). Make sure the icemaker is turned on, thaw any fill tube blockages, and verify the temperature is below 8 degrees F. 

CODE: 24E, 40E 
PROBLEM: Freezer defrost malfunction. 
FIX: Thaw frost buildup. Remove freezer contents and back inner wall of freezer. Use a hair dryer to melt any ice/frost. Re-assemble wall. Press and hold upper right and left buttons simultaneously to reset. 

CODE: 25E 
PROBLEM: Faulty refrigerator defrost. 
FIX: Verify that the defrost timer and control board are functioning properly. Replace them if not. 

CODE: 23E 
PROBLEM: Condenser fan issue. 
FIX: Make sure the refrigerator condenser fan is receiving power. Supply power if not, replace the fan if power is not the issue. 
 


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Related Error Code Pages:
Samsung Refrigerator Error Codes, Samsung Range Error Codes, Samsung Washer Error Codes, Samsung Dryer Error Codes, Samsung Microwave Error Codes, Samsung Dishwasher Error Codes, Samsung Television Error Codes,

Related Troubleshooting Pages:
Samsung Refrigerator Troubleshooting, Samsung Range Troubleshooting, Samsung Washer Troubleshooting, Samsung Dryer Troubleshooting, Samsung Microwave Troubleshooting, Samsung Dishwasher Troubleshooting, Samsung Television Troubleshooting,

Related Repair Pages:
Samsung Refrigerator Repairs, Samsung Range Repairs, Samsung Washer Repairs, Samsung Dryer Repairs, Samsung Microwave Repairs, Samsung Dishwasher Repairs, Samsung Television Repairs,

Related Parts Pages:
Samsung Refrigerator Parts, Samsung Range Parts, Samsung Washer Parts, Samsung Dryer Parts, Samsung Microwave Parts, Samsung Dishwasher Parts, Samsung Television Parts,


Samsung Refrigerator Model RF28R7201SG

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Product Reviews:

This was the first time I purchased an appliance online without actually se
This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.
Published: August 20, 2020
Michele of Romeoville, Illinois
Source: consumeraffairs.com

I started having odor issues with this dishwasher (Model DW80F600) not even
I started having odor issues with this dishwasher (Model DW80F600) not even a month after purchasing it on 5/25/14. Ive had 6 techs out to look at it and they recommend things like changing the detergent, running the hot water, using Jet Dry, etc. to re-plumbing through the garbage disposal. Ive complied with all of their suggestions. No parts were ever replaced on the unit and the one part that the 6th tech is saying should be replaced Samsung is stating that its a customer maintenance issue and claiming that Ive never cleaned the dishwasher and damaged it. To make a really long story short - its now 5/6/15 and Im being denied service on it because its in Samsungs system that Ive damaged it and its a customer maintenance issue. Never mind the fact that its been an ongoing issue for nearly a year.Ive provided Samsung with the bill of sale, all the receipts of service with tech notes on them, etc. The service notes that I received from Lowes were different than the physical receipts that I have. The techs are claiming to have replaced two parts on the unit & also making statements that are untrue - like Ive never cleaned it. I bought Dishwasher Magic on 12/24/14, which is in both my receipts & the notes I received from Lowes (who handled my first 5 service calls). Every time I talked to a Samsung rep its another story all with the same ending - they cant/wont help me.I received the technician notes (from Lowes) from the service requests that I starting in July 2014. I have attached those notes, along with the service receipts as well as a scanned image of the seal sump part & packing that it came in. This SHOULD be proof that either the technicians or someone at Samsung is LYING about what they have done to service our dishwasher. This is all due to a foul odor that has been going on beginning less than two months after purchase. I would like for Samsung to replace the bottom door gasket under warranty, replace the dishwasher (if its not fixable), OR at the very least authorize another service technician to come out, preferably a manager, to assess the dishwasher AGAIN under warranty. Samsung is claiming that Ive damaged my dishwasher & never cleaned it and therefore are unwilling to replace the bottom door gasket or allow for another service tech to come inspect our dishwasher.Here are the things that Id like to point out. The service appointment from Brand Source states that they put in parts. Id like to know what part they are claiming to have ordered and installed and ask how, since this is our first service, did they know to order that part and have it ready for installation? This is a complete lie - no part(s) were purchased or replaced on the dishwasher. I was told that we should re-plumb through the garbage disposal, try Jet Dry, and run it every couple days. Both of those suggestions were taken. We also ran the dishwasher empty with a cup of vinegar.Those suggestions and CLEANING from July (not 2 months into owning it) didnt work so we placed another service call. The initial tech from A&E came and decided that the tub/sump gasket needed to be replaced so he ordered the part. I have attached (Seal Sump) which is an actual scan of the packaging which was shipped 12/18/14 as well as the scanned image of the seal sump (product #DD62-00050A) still in the bag which I STILL have because it was never replaced as the tech notes are claiming to have replaced on 12/24/14 when in all actuality that tech (who was a different one than the one that ordered the part) said the gasket wasnt bad and that I should try Dishwasher Magic. I bought Dishwasher Magic and the tech put it in and ran started the dishwasher - therefore this was the second cleaning.It was recommended to us to try pod style detergent vs. liquid and to run the hot water in the sink, make sure its good-n-hot, then start the dishwasher. Both of those suggestions were taken and it still hasnt solved the issue. The last service on 4/8/14 performed by One Stop Appliance is completely off base. The tech notes (attached) stated that we need the bottom door gasket replaced and that he would get in touch with Samsung to order the part. I received a phone call from ** on 4/9/14 letting me know that Samsung wont authorize replacement of the part claiming its a customer maintenance issue. The tech notes indicate that I called Samsung and use the words food build up. How can the tech notes reflect something that hasnt even happened yet - my calling didnt occur until 4/9 - service was performed on 4/8. They also state that this is an issue due to never cleaning. Given that Ive provided at least 2 examples, one with a receipt, of times that Ive cleaned the dishwasher - this is just a false statement. In calling Samsung to try to get this issue resolved this has escalated from we have food particles in the dishwasher to we have damaged the dishwasher. The Samsung user manual states: CLEANING THE INTERIOR. Clean the interior of your dishwasher periodically to remove any dirt or food particles. Wipe the inside of the dishwasher and the inner part of the door with a wet dishcloth. We recommend filling the detergent dispenser with dish detergent, and then running the dishwasher empty periodically using either the Normal or Quick cycle with the sanitize option. This will keep your dishwasher clean. If white spots and odor are still present in your dishwasher, run the Normal cycle with the dishwasher empty and without detergent until it ushes. Then, interrupt the cycle and put an 8 ounce cup of white vinegar into the lower basket. Close the dishwasher and let the cycle finish. Do not remove the tub front seal (the long rubber seal enclosing the opening of the dishwasher).I HAVE performed periodic cleanings of the dishwasher and it still has a foul odor. I also rinse ALL my dishes before putting them in the dishwasher, and I wipe down excess water that gets on the door before closing it. This odor can begin within 24 hours of running a cleaning cycle. How is that a customer maintenance issue? Also, some of the phone reps have told me that notes indicate that there are food particles left in the dishwasher. If this is true then why? Shouldnt the dishwasher be rinsing, cleaning, and drying the dishes and therefore the tub? A particle is: From Wikipedia, the free encyclopedia: A particle is a minute fragment or quantity of matter. [1] In the physical sciences, the word is used to describe a small localized object to which can be ascribed several physical or chemical properties such as volume or mass; subatomic particles such as protons or neutrons; and other elementary particles. [2] The word is rather general in meaning, and is refined as needed by various scientific fields. Something that is composed of particles may be referred to as being particulate. [3] However, the term particulate is most frequently used to refer to pollutants in the Earths atmosphere, which are a suspension of unconnected particles, rather than a connected particle aggregation.IF I have food particles in the dishwasher how is a minute fragment causing such an odor that I have been calling for service on the dishwasher since 7/18/14? In addition if this were a customer maintenance issue then why has it been an issue since a month after the purchase date? And in performing all the technician suggestions it still hasnt resolved the issue? I have filed with the BBB and here is their second response after I contested their first response. Still clearly not paying attention to the facts and still not willing to help. Heres Samsungs official response: Ms. **, Thank you for providing the additional information regarding your claim. Samsungs product team has evaluated all new and existing documentation available on your claim. The warranty coverage remains unchanged. Although Samsung cannot pinpoint the cause, a few examples for the odor are: infrequent cleanings, excessive food residue, the drain hose is connect to the garbage disposer, from which food can get backup into the drain hose. What would not be contributing to the odor is mechanical or part failure and the Limited Warranty only covers product malfunction or defect. There is no such evidence.I understand there were was added concerns about the part that was order but not installed. This was noted but this part nor changing it would address the symptom. With our apologizes, warranty will not be covering the cost of any further repair requests to address the odor symptom. Thank you.
Published: May 6, 2015
Danette of Centennial, CO
Source: consumeraffairs.com

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very
Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!
Published: September 29, 2016
Marisol of Providence, RI
Source: consumeraffairs.com

After cleaning the stove, a streak appeared which was not reachable from th
After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.
Published: November 20, 2014
Alexis of Orange, NJ
Source: consumeraffairs.com

I purchased and installed a Samsung Gas Range (NC58H9950WS) in Spring of 20
I purchased and installed a Samsung Gas Range (NC58H9950WS) in Spring of 2015. I recently ran (Dec 2017) the oven cleaning feature, and now my display is not working. Ive found many similar reviews stating their displays stopped working after running the cleaning program. The cost to repair this is approximately $1100 to replace both display boards (the range cost me around $2500 new). It would seem that Samsung sold us all a bill of goods by saying this feature is available on their range but in fact using the feature will make other parts of the range break down and require replacement. If youve had a similar experience, write your review!
Published: January 17, 2018
Carolee of San Rafael, CA
Source: consumeraffairs.com

We purchased a Samsung fridge 5 years ago. It had issues with the ice maker
We purchased a Samsung fridge 5 years ago. It had issues with the ice maker a few times, which were repaired. Most recently, the fan was making a REALLY loud noise, Samsung came out and we were told there is now corrosion in the plug of the fan and it is not repairable. Upon contacting Samsung we have been told we need to buy a new fridge and they offered us a 20% discount. The fridge is only 5 years old, we paid over $2.5k for it and now have no option to repair it other than to replace it. I wanted to warn others, as we had choices when we were buying and chose Samsung - we are now paying for that decision, literally. Looking online and doing some research Ive now found that there is a class action for THE EXACT SAME THING in the US - the ice maker breaking causing the fan to make a loud noise and eventually stop working. Im in shock that Samsung find it acceptable to tell me to buy a new fridge after only 5 years and only give me a 25% discount... I will never buy another Samsung fridge again and I hope this warns others to do the same. So disappointed. Here is the link to some summary details of the class action: **.
Published: October 21, 2021
Carmen of Aintree, Other
Source: consumeraffairs.com

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading,
I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.
Published: September 6, 2012
Amber of Georgetown, TX
Source: consumeraffairs.com

The top rack has a section that is corroding and rusting. The dishwasher is
The top rack has a section that is corroding and rusting. The dishwasher is just one year old. Customer service claims it is physical damage and they will not replace the rack. We put cups on the rack so that clearly could not be physical damage to cause corrosion and rust. Their products are junk. Do not buy Samsung. They are cheap products and they have terrible customer service.
Published: December 4, 2019
D of Lake Hopatcong, NJ
Source: consumeraffairs.com

Our refrigerator stopped working with what seemed to us a warranty item. We
Our refrigerator stopped working with what seemed to us a warranty item. We contacted Samsung January 25, 2016 and here are our results: waited a long time on hold, Samsung doubted it was under warranty. Samsung sent certified company to determine if under warranty, who confirmed under warranty. Though they were Samsung certified, they were not warranty work certified and they were supposed to report back to Samsung. Waited a long time on hold, Samsung said their recommended company did not report back. Waited on hold a long time, and Samsung cant schedule a warranty company to fix this for another five days. We have been without a refrigerator for over three weeks. This has not been a good experience for our family of five. We have been without a refrigerator for a long time and no confidence that this company that is supposed to fix the refrigerator will be competent.
Published: February 12, 2016
leslie of Ellicott City, MD
Source: consumeraffairs.com

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in
This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.
Published: July 17, 2015
Rebecca of Greensboro, NC
Source: consumeraffairs.com

I bought a Samsung side-by-side refrigerator about 3 years back. A month ag
I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.
Published: March 23, 2012
Lata of Plano, TX
Source: consumeraffairs.com

I purchased this horrible Samsung refrigerator Model RF263BEABC from a loca
I purchased this horrible Samsung refrigerator Model RF263BEABC from a local appliance company on 9/12/16. The sales person was really pushing the Samsung as being the greatest of all brands made. LOL. Then it started making a horrible loud gun-like popping/cracking noises at different times of the day. The popping is so loud it would wake me up at night and my sister said it sounded scary. I called the place I purchased and was told to call Samsung and it was not their problem. So I called and was told it was a normal sound from the temperature in the house adjusting with the refrigerator?It still has not gotten any better so called them back and was told it would get better after the unit gets older? Today I called back to Samsung and informed the of a so called recall notice was sent out secretly in 9/16 to appliance techs about the popping noises and that they need to call for the parts to repair it. Well the man told me that was not true and no such recall was issued. This POS refrigerator was made in MEXICO. Beware of Samsung products. They are of poor quality and they are bunch of LIARS.
Published: July 27, 2017
Cynthia of Corpus Christ, TX
Source: consumeraffairs.com

Purchased a refrigerator both compressor and main circuit board broke after
Purchased a refrigerator both compressor and main circuit board broke after 2 years. Customer service wasnt helpful. Executive department told me to read the policy. They wouldnt allow me to speak with a manager. Poor product, poor service. $1800 unit garbage. I will NEVER purchase anything Samsung again.
Published: February 8, 2017
Veronica of Calgary, AB
Source: consumeraffairs.com

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung
Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.
Published: June 11, 2015
Ricky of Coquitlam, BC
Source: consumeraffairs.com

I purchased a Samsung refrigerator in 2006 and after 2 years it stopped wor
I purchased a Samsung refrigerator in 2006 and after 2 years it stopped working. It was under warranty and repaired. The repairman replaced the motherboard. It happened again 2014. I Will never buy another Samsung product. I had a Whirlpool it lasted 20 years. I am buying another one.
Published: July 29, 2014
russ of Los Angeles, CA
Source: consumeraffairs.com

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of
I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now Im trying to get Samsung to warranty the unit since this is clearly a major malfunction.
Published: August 1, 2011
Kevin of Little Elm, TX
Source: consumeraffairs.com

A sheet of ice forms and slowly leaks out to the floor. It is a french door
A sheet of ice forms and slowly leaks out to the floor. It is a french door model RFG298HDRS/XAA. It has done it before and after the water filter was replace. I did not purchase a service agreement for the store told that since it had been repaired for something else (motherboard) that it will have not problems. I called to complain but since I did not have a warranty, they were hesitant on help but would love to sell me a warranty at the time of the call. All my items have Samsung but the buck stops here. LGs will be my next purchases.
Published: July 13, 2014
R. of Columbia, SC
Source: consumeraffairs.com

I have had my Samsung slide in stove for 4 years. It was recommended by a k
I have had my Samsung slide in stove for 4 years. It was recommended by a kitchen designer at my local Lowes store. I use it extensively and it looks like the day they delivered it. Features more than meet my needs, oven is roomy, everything on it works like a charm.
Published: February 5, 2021
Constance of Naples, FL
Source: consumeraffairs.com

We have moved to a house that had a Samsung French door refrigerator with f
We have moved to a house that had a Samsung French door refrigerator with freezer on bottom. Were at our second problem with water. The top ice maker wont fill up. We changed the water filter and now no water dispenses. All of the water now drains to freezer and freezes up. We had a new filter and its housing controls replaced once already. Ive tried calling Samsung before and they act like nothing is wrong with it. I will not buy Samsung appliances ever again!
Published: May 25, 2015
Jonathan of Martinsville, IN
Source: consumeraffairs.com

Samsung very good but not great. Ice maker is problematic, water filter rep
Samsung very good but not great. Ice maker is problematic, water filter replacing can be messy, water lines can back up and freeze. I suspect these are the same type of issues with any 2 door, front water accessible refrigerator.
Published: February 15, 2021
Allen of Marietta, GA
Source: consumeraffairs.com

This refrigerator - which is gorgeous - stopped working exactly 45 days aft
This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.
Published: October 27, 2016
Kristine of Boxboro, MA
Source: consumeraffairs.com

Apparently either Consumer Affairs OR Samsung does NOT want reviews of clot
Apparently either Consumer Affairs OR Samsung does NOT want reviews of clothes washers as that is no longer a product which can be reviewed. Ours is 3 years old, sat in our basement for nearly a year from the time it was new until we finished our house. Only two people in the house, used once every two weeks. Lots of issues with not filling, not pumping water, not spinning. Samsung says Too bad. You should have paid even more than the $520 so we would fix that piece of crap....sucker!
Published: May 31, 2019
Jim of Bethel, NY
Source: consumeraffairs.com

RF266AEPN/XAA French Door Samsung Refrigerator looks great but is not relia
RF266AEPN/XAA French Door Samsung Refrigerator looks great but is not reliable. Paid $1500 5 years ago and numerous repairs since. 03/14 icing in the refrigerator vents began, called Samsung support and they acted like this was the first time they ever heard this. I learned later its a common issue. Service Ticket **- no one called back or showed up. Refrigerator started making a lot of noise and some water appeared in refrigerator. I learned the Samsung refrigerator Series RF267 has an ongoing issue with freezing up and icing over the fan and evaporator coil. Class action suit.04/14/14 Called Best Buy Geek Squad technician who removed back of Samsung refrigerator and attempted to defrost back of defective design. Remove inside back panel, inserted $4 part to prevent refreezing and replaced original back with broken styrofoam insert. Ice still remained in cooling vents 2 days later and still is icing up. $162.38 service call. Either Best Buy or Samsung should cover charge of full repair or replacement for 2-year-old French door refrigerator that clearly has a poor design and many complaints online. Problem continued so we periodically defrosted the refrigerator to clear ice from coils. Contacted Samsung again 09/17/14 and was told by Sherlyn: There are no reported issues with the unit. Ha! Representative Sheryln assigned the transaction number ** and forwarded it to Executive Customer Relations department. No helpful response, credit, or repair.We contacted Best Buy/Geek Squad again and for $400+ they replaced the inside back panel of the refrigerator, door seals, fan, etc. After a horrible experience and almost $700 in repair bills we hoped to put this behind us and enjoy our beautiful stainless steel refrigerator for a while and we did until the noise started again and the temperature started going up in the refrigerator this week. Now food is in ice chests and I am shopping for a new fridge. Unfortunately there are some pretty bad reviews out there on Whirlpool, LG, Samsung, etc. Will definitely purchase the extended warranty and may go with Costco because of their customer service. Samsung should stick to android phones where they know what theyre doing.
Published: July 8, 2016
Dorothy of Roanoke, TX
Source: consumeraffairs.com

Refrigerator model RS263TDPN/XAA was bought at Best Buy 4/17/2011 with serv
Refrigerator model RS263TDPN/XAA was bought at Best Buy 4/17/2011 with service contract. Nearly from the start the ice in the ice maker clumped. We had about six visits from Best Buy repairmen who replaced numerous parts, including the motherboard twice and the ice maker, without solving the problem. Now 2 weeks after the last repair the refrigerator does not work at all.
Published: September 19, 2013
Jacques of Rockville, MD
Source: consumeraffairs.com

Refrigerator quit and repair people had it running three times but it kept
Refrigerator quit and repair people had it running three times but it kept quitting after running for 6-7 days. Parts were back ordered for 30 days on one repair. After 90 days of no fridge and losing $$$ of food we finally ordered a new GE.
Published: September 7, 2019
Ned of Charlotte, NC
Source: consumeraffairs.com

I requested to have my refrigerator serviced. They had someone come out and
I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.
Published: March 1, 2019
Lisa of Port Saint Lucie, FL
Source: consumeraffairs.com

Strongly disliked from the first load of dishes. If I wasnt so handy to do
Strongly disliked from the first load of dishes. If I wasnt so handy to do all the fixing myself this dishwasher would have gone to the dump already. This dishwasher is so very picky on how the dishes sit in the racks; often have to rewash dishes that were cleaner going in. Have used dishwasher cleaners too. Miss my old Whirlpool.
Published: February 19, 2021
Sara of Finlayson, MN
Source: consumeraffairs.com

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 mo
I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..
Published: July 28, 2013
Isabell of Gibbons, AB
Source: consumeraffairs.com

I like the fact that that you can have two separate oven space with two dif
I like the fact that that you can have two separate oven space with two different temperature settings or one large one. On top of the range are 5 burners & each one is a different size. The middle long burner is nice for a griddle. It would be nice if one of the smaller burners was up front. The large burner is a real power house & I seldom use it. When I do use it, the low setting is plenty & sometimes still too much. The oven door window is large enough to see in either top or bottom oven. The black top is hard to keep clean & with any stove the front knobs get splattered with grease but they come off for easier cleaning.
Published: December 29, 2016
Cokie of Davis, CA
Source: consumeraffairs.com

Had it only 2 years and its already broken. It stopped cooling the refriger
Had it only 2 years and its already broken. It stopped cooling the refrigerator side. Stays at about 60 degrees. The error code stated the fan had an issue. Sure enough it was iced up. Called a tech to take a look. He said at first the issue was with the drain. Since the water wasnt draining then everything would ice up. He said he fixed that, and later it iced up again. Then the issue was with Freon leaking.
Published: June 21, 2015
Ronald of St Augustine, FL
Source: consumeraffairs.com

New kitchen engineered professionally. Sent model and serial # to Kitchen c
New kitchen engineered professionally. Sent model and serial # to Kitchen contractor. Built the shell for fridge to Samsungs specs. Refrigerator door would not open to access crisper. SAMSUNG HAD NO RESPONSE! Contractor wants $1500 to reconfigure cabinet? Samsung says SORRY. Fridge wont make ice. Samsung said no repairman in the area. So one year warranty no good if Samsung doesnt have repairman in your area??? NEVER AGAIN!
Published: July 22, 2020
Mike of Midlothian, VA
Source: consumeraffairs.com

I bought this fridge in 2014 and one for my parents shortly after. For the
I bought this fridge in 2014 and one for my parents shortly after. For the first 2 years they both worked great. The last 2 years not so much. My parents unit ice machine has been replaced twice due to it freezing up and not working. I fortunately have not had that problem with the ice machine. The freezer and middle drawer of the fridge work great and maintain temperature without issue. The main section of the refrigerator does a very poor job of keep food cold. I discovered the fan that is supposed to circulate the air was not working. Samsung wanting to charge some crazy amount of money just to come troubleshoot it so I tore it apart myself. In the back of the fridge the cooling coil was frozen over and caused the fan to burn out. After thawing the fridge and replacing the fan it worked for a few months but subsequently froze again. Replacing this fan every few months seem very silly and now I regularly have to tear the fridge apart and thaw the coil to ensure it doesn’t burn out the motor. The last 6 months I have noticed that even when the fan is working the fridge does not stay cold anymore. The door reads 34 degrees but in the fridge it is anywhere from 40 to 60 degrees and any given time. It is a shame that 2 refrigerators that cost nearly $3000 dont work after less than 4 years. I will never buy a Samsung refrigerator again. Both units are nothing but JUNK now!!! Now we have to decide if we want to continue to throw items away when it decides it doesn’t want to keep food cold or buy another $3000 fridge. Very disappointed.
Published: August 14, 2018
Luke of Horseheads, NY
Source: consumeraffairs.com

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and
Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.
Published: November 2, 2014
Carla of West Union, IL
Source: consumeraffairs.com

I have had this refrigerator for 3 years and had 3 services calls. Freezes
I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.
Published: July 24, 2019
Kelly of Brookville, OH
Source: consumeraffairs.com

12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX
12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX?XAA, about 5 minutes later heard two large POPS. Wondering what the noise was went into kitchen to find black smoke billowing from the control panel. My wife came in about the same time. I pulled the stove away from the wall and my wife pulled the plug out of the wall. Flames were shooting out from the back side of the stove. Was able to extinguish fire and silence the smoke detectors. Luckily we were near or my kitchen, wall or entire house could have gone up in flames. 12/26/2017 I contacted Samsung Corp. I explained exactly what happened and the first thing they asked if anyone was injured. I said NO, we acted fast. They said they would send a technician no charge service call or labor to determine if the cost would be greater the stove replacement. The part (new control panel) with tax came to $179.49. I thought it was cheaper than a new stove so he fixed it and charged me just for the part. The tech said he couldnt believe Samsung would only cover the trip charge and not the faulty part too. Maybe if someone got hurt or my house burned down would they cover it. After we had it repaired I did a lot of research and I am not alone with this faulty problem. Numerous people owning Samsung stoves had fires too. I wrote another letter to Samsung Corp. explaining our situation and asked if I could have the amount of the part refunded. My request was denied again. They gave me a number in South Carolina to call, it was their product liability department. After nearly a half hour explaining our experience they refused to refund the cost of the part and said I should be happy they covered the service charge. I asked to talk to her supervisor and she said no one is above her. So that is our Samsung range story. My advice and my wifes is NEVER EVER BUY SAMSUNG!!! Your life could depend on it!!!
Published: January 11, 2018
Thomas of Franklin, WI
Source: consumeraffairs.com

I had a very bad experience with all of my home appliances. All Samsung esp
I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.
Published: November 5, 2019
Said of Winnipeg, MB
Source: consumeraffairs.com

We had previously purchased a fridge, and loved it when we bought a new hou
We had previously purchased a fridge, and loved it when we bought a new house, we got a new stove and microwave. The microwave started not working at Thanksgiving, less than a year after purchase. Samsung gave us the runaround about it being out of warranty. First they tried to claim the warranty started when they made it, then after several weeks and two repairmen not coming because of the warranty issue, and then Thanksgiving we had NO microwave. We called and complained, they said it was under warranty, but when a different repairman calls, they say it is not. This time, because when they made the ticket it was after the purchase date. We had already purchased an extended warranty, they wanted proof. Samsung has given us the runaround for more than 3 weeks now!!! Their repair service SUCKS!!! Their products are ok at best.
Published: December 2, 2015
Jennifer of Sanford, NC
Source: consumeraffairs.com

In 2012 my wife and I bought matching Samsung appliances for our kitchen an
In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered top of the line. Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldnt find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasnt worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.
Published: July 18, 2019
Michael of Yucca Valley, CA
Source: consumeraffairs.com

My Samsung refrigerator model RF323TEDBSR french door was the best Samsung
My Samsung refrigerator model RF323TEDBSR french door was the best Samsung had to offer. It is nearly 4 yrs old now. From about one year to present it has had freezing up issues in the refrigerator section. After numerous attempt to remedy this issue with Samsung, they just keep giving me the same runaround telling me to level the fridge and set the temperatures as they recommend. I have done this diligently every time, however it is not getting better but worse. They are willing to send out a technician at my cost most likely to do the same thing I have been doing and then tell me its working. One month later I will be defrosting my fridge much like people were doing in the 50s.After doing a little online searching I have found that my problem is not unique. Many other happy Samsung owners are experiencing the same issues across many different models. Apparently there is a bad design with the defrosting system. SAMSUNG does not want to own up to it. I can kinda understand their side considering all the troubles they have had with many of their products such as the washing machine blowing up (we have them as well) and the phones catching on fire. WARNING, dont buy SAMSUNG refrigerators.
Published: February 24, 2017
MICHAEL of Bradford, PA
Source: consumeraffairs.com

This the worst refrigerator I have ever owned and the customer service is n
This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!
Published: November 15, 2018
Jan of Martinez, CA
Source: consumeraffairs.com

This French double door bottom freezer is 4 years old. Temp kept rising, fo
This French double door bottom freezer is 4 years old. Temp kept rising, food was going bad. I called Samsung they diagnosed it as needing a new fan. Repair man came, said its the motor fan and needs sensors. At a cost of 598.00. 4 years old! What the heck. I choose not to repair, and bought a new Whirlpool fridge for 800.00. I will never recommend a Samsung appliance, never. P.S. class action law suit on Samsung ice makers. Look it up. DO NOT BUY A SAMSUNG ANYTHING!
Published: June 22, 2019
Nancy of Wilmington, DE
Source: consumeraffairs.com

We purchased a Samsung refrigerator on Nov. 10, 2010. We had to replace the
We purchased a Samsung refrigerator on Nov. 10, 2010. We had to replace the ice bucket in May, 2014. Currently the refrigerator evaporator is inoperable and needs to be replaced. However, Samsung has discontinued this part and they do not offer information where we can purchase a generic part. Why would Samsung discontinue a part on a product that is less than four years old? Now we are going to have to buy a new refrigerator because of Samsungs ineptness. Believe me, it will NOT be a Samsung.
Published: September 10, 2014
Janet of Beech Grove, IN
Source: consumeraffairs.com

Keeps freezing up; not cooling enough in freezer to freeze water. Had repai
Keeps freezing up; not cooling enough in freezer to freeze water. Had repairman come out & was told to unplug it for 2 days so the line can defrost. In the meantime, I lost all my food. Do not buy this product. This is the second time this happened. Refrigerator is unreliable & defective.
Published: July 24, 2020
Jj of Crossville, TN
Source: consumeraffairs.com

The refrigerator is 3 months out of warranty and I just started to have a f
The refrigerator is 3 months out of warranty and I just started to have a freeze up problem on the coil and fan motor behind the rear interior wall. The service tech has been out 4 times over a short period of time and still cant fix the problem. I spent over $1000 just to be told this week from Samsung that the refrigerator cant be fixed because of a FLAW. I asked them for some type of credit and they refused. Thats it for Samsung. I am buying another brand and if there is a class action suit count me in.
Published: February 19, 2019
Dennis of West Chester, PA
Source: consumeraffairs.com

I bought a beautiful Samsung refrigerator in July. It has water/ice on the
I bought a beautiful Samsung refrigerator in July. It has water/ice on the door and a second climate drawer. Laid out perfectly - plenty of storage. In August, we noticed it was leaking water under the filter so we replaced the filter and it didnt improve. We turned off the water to the fridge and the leak continued. We called a repairman, through Samsung, and waited a couple of days for him to come. He diagnosed a broken valve and had to order a replacement part that he thought would take 8-10 days. When I hadnt heard back in 3 weeks, I called the repair company and they said the part was back ordered. They suggested I contact Samsung to get an estimated delivery time. Thus began 6 weeks of me contacting Samsung, spending hours on the phone, asking the same question, repeating the same story to every person I spoke with. Finally, I could stand it no longer and begged to be escalated. I finally found out there was no estimated time - no one knew if this part would ever be available. In the meantime, I have to daily mop up the water that comes out and floods under the produce bins; the second drawer is not usable because the water fills it and freezes. It ruins any food packaging. The water also spills out the drawers onto the floors and my hardwood floors are now damaged. I was escalated to Jaz. What a disappointment. She ignored my calls for days and only finally tried to speak with me when I hit 0 from her voice mail and begged another rep to help me. This lady definitely needs additional training in handling angry customers. She ultimately offered to swap the fridge, a frustrating process because we have a small opening and in your newer model of this fridge, youve added side vents that arent included in the specs and wont fit the opening. We finally came to a solution on October 31 and she 100% guaranteed that the new fridge would arrive on November 14 at the latest. On November 17th, I called at the end of the day to say I still hadnt received the fridge, not that I was surprised at this point. She committed to getting back to me once she found out where it was. She left me a message at noon the following day to say that the fridge was with a local delivery company and she would call back when she had a time estimate. I called again today, November 19, and left another message. Its been almost 3 months since I could use my fridge properly. I still have to mop up the leaking water and theres a whole section of the fridge I cant even put food in, not to mention no ice or water. She did offer me $150 as repayment for food spoilage, but I have not seen hide nor hair of that either. This is the WORST experience Ive ever had with an electronics manufacturer and I still have no idea when it will be resolved.
Published: November 20, 2014
Jennifer of Bedford, NS
Source: consumeraffairs.com

Samsung stainless steel with French side-by-side doors - Very pleased with
Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.
Published: January 8, 2017
Kathleen of Toronto, Ontario
Source: consumeraffairs.com

DO NOT BUY SAMSUNG APPLIANCES!!!! Dishwasher lasted month. Supposedly black
DO NOT BUY SAMSUNG APPLIANCES!!!! Dishwasher lasted month. Supposedly black stainless is nothing more than a film cover over cheap flimsy thin stainless. Customer service is garbage the absolute worst. DO NOT BUY SAMSUNG APPLIANCES!!!! WE HAVE BEEN ROBBED BY GARBAGE APPLIANCES. And shame on Home Depot for not standing by us.
Published: December 23, 2018
Matt of Hackettstown, NJ
Source: consumeraffairs.com

DONT BUY THIS PRODUCT. Spent almost $1200 in June 2014. Washer would pop op
DONT BUY THIS PRODUCT. Spent almost $1200 in June 2014. Washer would pop open during sanitize cycle within 1 month after purchase. Has undergone two official Samsung repairs and continues to break. Last time repair was completed and product broke within 24 hours. I had purchased additional warranty and was repeatedly refused when I asked for the product to be replaced. I bought a different dishwasher tonight NOT A SAMSUNG less than 5 months after purchase.
Published: November 28, 2014
L. of Palm Beach Gardens, FL
Source: consumeraffairs.com

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year i
We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and dont dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.
Published: July 25, 2016
Stan of Alvaton, KY
Source: consumeraffairs.com

Samsung Electric Range - My complaint is when you use the self cleaning fea
Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman its the way its made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and cant use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.
Published: January 22, 2017
Gary of Chesterfield, VA
Source: consumeraffairs.com

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of
I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. Its amazing how you can spend $700 on a stove that didnt last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.
Published: January 13, 2015
Sabrina of Miramar, FL
Source: consumeraffairs.com

I bought a Samsung fridge in Nov. 2014, from day one the ice maker has deli
I bought a Samsung fridge in Nov. 2014, from day one the ice maker has delivered crushed ice while in the cubed mode. Had 4 repairmen here and was told nothing could be done, it was a Samsung design flaw. This was a three French door design. Why doesnt Samsung fix this problem? My old fridge never had this problem!
Published: January 4, 2015
Dorothy of Rockledge, FL
Source: consumeraffairs.com

I have been working to get my 2 month old dishwasher repaired after getting
I have been working to get my 2 month old dishwasher repaired after getting the run around with numerous tracking numbers. The last conversation I have said they would return my call within 5 days. NO CALL. I am still at square one. Last step is to e-mail the executive manager @ **.
Published: October 25, 2015
Doug of Chatham, ON
Source: consumeraffairs.com

Purchased a Samsung French Door Refrigerator with the ice maker located in
Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?
Published: August 18, 2017
Charles of Glenwood, AR
Source: consumeraffairs.com

Purchased Samsung side by side counter depth refrigerator one year ago and
Purchased Samsung side by side counter depth refrigerator one year ago and the compressor has already failed. Samsung has been terrible to deal with. They cannot provide any certified repair person in my area so I hired someone to diagnose the issue but after 2 weeks and providing all the documents to Samsung still no resolution from Samsung. We also bought the entire kitchen package together and the dishwasher does a terrible job. Stay away from Samsung appliance.
Published: August 13, 2017
Larry of Forest Hill, MD
Source: consumeraffairs.com

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H
We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.
Published: April 16, 2018
Kristina of Mount Prospect, IL
Source: consumeraffairs.com

We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke dow
We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke down and had to fight for a replacement. Last week the second one broke down and Samsung said it is out of warranty and they would not help in any way. We had to have it repaired at a cost of over $300.00. Bad customer service and terrible appliances. I have since heard this complaint from other people that unfortunately purchased a Samsung appliance. Never again.
Published: July 30, 2019
Bernadette of Pickering, ON
Source: consumeraffairs.com

I bought my Samsung refrigerator from Lowes and bought the extended warrant
I bought my Samsung refrigerator from Lowes and bought the extended warranty with it. Ive had four service calls for the same issue - water leaking below the left crisper drawer. Im told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldnt offer a solution to the problem. They said they werent aware of this issue. Id have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.
Published: June 15, 2013
Donna of Coppell, TX
Source: consumeraffairs.com

After reading top reviews for the Samsung refrigerators, we purchased a Fre
After reading top reviews for the Samsung refrigerators, we purchased a French door stainless steel model through Lowes with an extended warranty in 2009. On the plus side, we have had no mechanical problems with the fridge to date unlike many of the complaints posted. The problem that we are experiencing is with the incredibly cheap quality of the door shelves/draw slides/draws/and hinged cold storage compartment (in other words all of the interior plastic components). They have literally become incredibly brittle and are cracking and collapsing one by one. I have had to resort to taping up the cracks to avoid them from collapsing at least temporarily. The plastic is disintegrating - Ive never seen anything like this happen and Ive owned several refrigerators in the past including a far older refrigerator of different brand that is kept in my garage. This started happening when brand new several years ago when it was still under warranty and continues today, I contacted Lowes who graciously took parts out of their floor model and replaced some of cracked shelves at no charge. This problem continues to be ongoing and I was told that I should contact Samsung and see if they would replace these so-called defects since it was still under warranty. I believe that Lowes handles the warranty in store for about a year and then you need to contact Samsung customer service for the extended warranty thereafter. Anyway I did just that and after spending a considerable time on the phone I was told that although it was indeed under warranty these interior parts are not covered, but they would sell me the replacements. Well I dont have to tell you how absurdly expensive they are and I chose not to do so. By the way I was not given any explanation as to why this was happening, nor did they admit that this was an ongoing problem. I hardly think that this issue is exclusive to my refrigerator. The reason that I am just now logging in a complaint is because the disintegration of the interior parts has gotten so bad that I can no longer just bite my tongue and stay silent - consumers need to know about this. Samsung customer service made no attempt to resolve this situation for its defective/inferior quality of its product. Showing a little customer support would have gone a long way but their indifference in this situation has lost a customer. This company is not consumer friendly and their lack of concern towards a customer especially for a product that I paid extra to extend the warranty is shocking. I would never buy another Samsung appliance again. This company should be ashamed of its customer service.
Published: November 12, 2013
Jim of Wellington, FL
Source: consumeraffairs.com

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you
Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. Ive tried looking online for any recalls or class action cases, and for some reason Im not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.
Published: July 3, 2015
Pam of Norco, CA
Source: consumeraffairs.com

I purchased my Samsung French Door refrigerator from Home Depot in 2018. In
I purchased my Samsung French Door refrigerator from Home Depot in 2018. In less than two years the ice maker broke requiring out of warranty service. The door bin cover snapped off. The freezer slide out wheel snapped off. And now the freezer is not freezing food. This is a $3000+ refrigerator and is total junk. Stay away from Samsung major appliances.
Published: May 31, 2020
Charles of San Juan Capistrano, CA
Source: consumeraffairs.com

I now join a select group of people that have made an expensive mistake. I
I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?
Published: June 11, 2013
Hollis of Red Oak, TX
Source: consumeraffairs.com

SAMSUNG ELECTRONICS CANADA, INC. denies warranty for dishwasher Model: DW80
SAMSUNG ELECTRONICS CANADA, INC. denies warranty for dishwasher Model: DW80F600UTS/AC. I purchased SAMSUNG dishwasher Model: DW80F600UTS/AC on December 20, 2013. On September 01, 2014, just after installation, I found problem with left door hinge pin. Door jumps from this pin in fully open position. I made first call to SAMSUNG ELECTRONICS CANADA, INC. On September 02, 2014 and service ticket was initiated. Technician from SAMSUNGs authorized service center visit my home for inspection on September 04, 2014. He discovered that the problem not repairable and caused by a manufacture assembly defect.After this visit I made numbers of phone calls to SAMSUNG ELECTRONICS CANADA, INC. to check the status of my claim. As result of these conversations SAMSUNG ELECTRONICS CANADA, INC. issued other ticket and service order.Finally I received a email from SAMSUNG ELECTRONICS CANADA, INC. and representative tell me that my case will not covered by SAMSUNG DISHWASHER LIMITED WARRANTY TO ORIGINAL PURCHASER ...Please be advised that our engineers have determined and confirmed that this is due to a physical damage that absolutely not covered under warranty. Please accept all our sincere apologies for the inconvenience this issue may have caused you. This machine has been purchased back in Dec 2013 if issue has been reported within 48 hrs from date of delivery, we could have cover the repair cost out of courtesy. Unfortunately in this case it wont be covered, you will be responsible to pay for the repair charges.Never ever will buy SAMSUNG.
Published: October 9, 2014
Andriy of Ajax, ON
Source: consumeraffairs.com

Ive had the Samsung refrigerator for 3 years. The first year, it was leakin
Ive had the Samsung refrigerator for 3 years. The first year, it was leaking water and that was repaired. The second year, it stopped cooling and the fans were replaced. The icemaker has not worked most of the time. And this year, it stopped cooling on July 12. They came and replaced the fans and the icemaker. During that repair, they found an internal Freon leak. It took another 2 weeks before that was repaired, but the refrigerator was still not cooling. This time, it was apparently the compressor.They replaced the compressor on Friday, August 30th. I woke up Saturday to a nice cold fridge. I was happy about that! However, Saturday night, the temp was reading 60 degrees in the fridge and 40 degrees in the freezer! Im so over this. I have not had a working refrigerator since July the 12th. It is September 2nd. Were using a mini-fridge and a deep freezer. They told me it has to have the same repair done 3 times and then break again a 4th time before it qualified for replacement under the lemon law. Im very frustrated and will NEVER buy another Samsung product.
Published: September 2, 2018
Marcia of Orange Grove, TX
Source: consumeraffairs.com

I too bought the French Doors Samsung refrigerator. Five ice maker repairs,
I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.
Published: August 7, 2018
Steve of Byber, TN
Source: consumeraffairs.com

I purchased a Samsung French door refrigerator in 2010. Within six months,
I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.
Published: December 19, 2011
Jacquelyn of Smyrna, GA
Source: consumeraffairs.com

Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted a
Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didnt seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said no way. He replied Oh yes.There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.
Published: May 22, 2016
Stephanie of Murrells Inlet, SC
Source: consumeraffairs.com

Compressor failed. 5 months and numerous trips out they replaced compressor
Compressor failed. 5 months and numerous trips out they replaced compressor. Lost lots of time and money taking time off from work. Had to get a chest freezer just to have a freezer for the 5 months of attempts of repair. 2 months later. Failed again. Horrible product. Technician said it is a problem child and suggested get rid of Korean and buy American.
Published: April 1, 2019
DOUGLAS of Desert Hot Springs, CA
Source: consumeraffairs.com

Worst product we ever purchased. Still under warranty, 3 years old, ice mak
Worst product we ever purchased. Still under warranty, 3 years old, ice maker went out during the holidays, one month later freezer went out. Called Samsung they asked for all our paperwork and purchase receipt. I sent it all and the response was that it was not clear enough to read. They suggested I call repair. Did not tell me it had to be a repair service that was contracted with them. Closest one is 1 1/2 hours away. I called local and while he was at our house he called Samsung Tech service and was told it was our compressor and that it was still under warranty. Serviceman did not fix as his company is not contracted with them so they would not get paid. Said he would fix it if I paid the $650.00 up front and worked with Samsung to be reimbursed. I called Samsung they told me they would not reimburse because it was not their contracted serviceman. They contacted their serviceman and he canceled on me saying his guy had the flu, but he sent in a report stating it was not the compressor. How he knew that without coming and looking at it Ill never understand. Samsung refused to pay or help in any way. The only good thing was I called Lowes and told them I was returning it talked with manager of store. He was amazing. Told me to go online and pick out a new fridge and they would replace it. Which they did. With a brand new FRIGIDAIRE! We will never buy Samsung appliance again!!
Published: June 15, 2018
Steve of Stevens Point, WI
Source: consumeraffairs.com

We purchased a gas range and woke up to my daughter puking and the home sme
We purchased a gas range and woke up to my daughter puking and the home smelling like gas!!! Called the gas company and they red flagged my rage. It was defective at oven. Samsung said Oh we are going above and beyond to get this taken care of and need to do a full inspection! After everybody calling me hours all day about getting it taken care of O A we have no service agents in your area. You are now without anything till a week and a half away! Gas company said we are very lucky!
Published: September 4, 2019
Holly of Kittanning, PA
Source: consumeraffairs.com

There arent enough characters allowed to explain why I would never buy anyt
There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!
Published: September 11, 2012
Matthew of Bellmawr, NJ
Source: consumeraffairs.com

WE HATE THIS FRIDGE! Samsung should be ashamed! This is the side by side mo
WE HATE THIS FRIDGE! Samsung should be ashamed! This is the side by side model # rs25h5111sr. Its 2015 & with the tech we have now, there shouldnt be these issues. I have over 5 major complaints about this fridge! 1st the noise! When we open the freezer door & then shut it, it sounds like the haunted mansion over @ Diz! It expands & creaks like the walls in the haunted mansion. It was so comical, I invited neighbors over to witness it! They think its hysterical, we do not! When we also open the freezer door & shut it, theres a knocking sound like someone with a hammer is banging for about 3 or 4 times! The thing pops & cracks but not just little pops or cracks. Its so loud it awakens us in the middle of the night! Sounds like someone breaking into our home. The motor is also noisy... why? Did Samsung forget to put needed insulation in this fridge or did they just make it cheaply? After realizing the drawers were cheap slide in & out, we have decided Samsung made everything CHEAPLY! The ice machine sounds like a fire hose when it fills the ice tray. Weve adjusted the water pressure & still sounds the same! We were going to return it the 1st wk. We called Samsung & were told that the fridge needs to adjust & the plastic is new... yada, yada, yada. We also didnt return it due to it works its just SUPER NOISY & getting it in & out of the house is a total fiasco! Samsungs engineers need to go back to school & learn what fridges In the US are supposed to sound like, which is quiet! The other issues we do not care for are: The drawer placement, along with no wheels on the drawers & the unusual light they decided to put in the back of the fridge. The light isnt a good kind of light. Its eerie which goes along w/ the haunted like noise that comes from it! Dont buy this fridge if you want peace & quiet!
Published: September 13, 2015
T. of Kissimmee, FL
Source: consumeraffairs.com

For years, Ive been influenced by my Korean friends on Korean brands. In De
For years, Ive been influenced by my Korean friends on Korean brands. In Dec. 2013, my husband and I decided to invest in home appliances. We visited a local dealer and looked at our options. Without hesitation, we looked at different Samsung fridge models, and after deciding on what will fit in our kitchen space and what will be best for a starting family like us, we bought a Samsung Frost Free - Inverter Type fridge (model: RT20FARVDSA/TC). The sales associate at the local store helped us with our decision. He discussed the differences between the different models and benefits of each as well. He wasnt pushy and he politely asked what we wanted and what we needed. He also discussed the daily operating cost of this particular Samsung model (Ive always heard how energy efficient and environment-friendly these Korean brands are).In fact, this fridge is really cost effective - when I calculated our monthly usage and stuff, it appears that this fridge only costs us around 200 PHP a month. Our other fridge cost us around 400 PHP a month. I like this fridge better than the other one we had, which was a White Westinghouse fridge. I like the silvery touch of our Samsung. To me, it looks elegant... It does have ample compartments for our needs and I like that the inside shelves are made of glass (I like things made of glass). I guess the price of the fridge was just right.I like almost everything about it except for one thing - I was cleaning the fridge two months after we bought it and at the bottom part where the perishables are situated, I found a crack (see attached pictures). I am not sure what caused the damage and I was not able to see that right after we purchased it, so I guess I dont have any right to fret... :-) Anyhow, the fridges motor has a lifetime warranty which to me is good enough. The fridge is only about 3 years old, no problems whatsoever other than the cracking, and were satisfied so far. We will consider another Samsung in the future.
Published: May 1, 2016
Yvonne of Itogon, Benguet, Other
Source: consumeraffairs.com

Purchased this dishwasher in 2012 with an extended 3 year warranty which in
Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!
Published: July 16, 2015
Desta of Welland, ON
Source: consumeraffairs.com

I purchased a Samsung Dishwasher Model DW80F6000UTS in Oct 2013 and had it
I purchased a Samsung Dishwasher Model DW80F6000UTS in Oct 2013 and had it repaired in Nov 2014 and now again it needs to be repaired in Sept 2015. The smart auto and heavy LED lights are flashing which is the same problem as last Nov 2013. Luckily I paid an extended warranty on the darn thing or I would really be mad about a dishwasher that is not 2 years old yet acting up twice. Its inconvenient and I paid too much for a dishwasher not to last as long as my Whirlpool did (13 years)! I will try to get my purchase price back from Samsung to re-purchase a Whirlpool!
Published: September 10, 2015
Emily of Newman, CA
Source: consumeraffairs.com

I purchased a Samsung refrigerator five years ago and the fridge just stop
I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.
Published: July 3, 2017
carla of Yorktown, VA
Source: consumeraffairs.com

I purchased our Samsung French door refrigerator on 10/1/2011 through Lowes
I purchased our Samsung French door refrigerator on 10/1/2011 through Lowes. At that time I also purchased their extended warranty; however, it expired on 10/1/2014, just 5 days short of the failure of our refrigerator. Lowes Service was very kind and immediately transferred me to Samsung, as they told me the sealed system would be covered by the manufacturer for 5 years. The representative at Samsung (after speaking and being transferred to a few different people) told me they would have a Samsung technician contact me within 24-48 hours. This was on 10/10/2014. I did not receive a phone call during this period; however, I did receive an email today, 10/14/2014. The email stated that they do not have a technician in my area, and wanted me to contact them via the supplied number to find a way to accommodate me. I was assigned a new reference number and transferred to multiple people until finally getting to speak to someone in the Executive Customer Relations Department. This person told me that Samsung couldnt repair my refrigerator due to my location, but that they could offer a pro rated buy back of it. I was told to email a copy of my original receipt to an email address they supplied me. I was told to write my name, phone number, and the most recently assigned transaction number on the receipt before emailing it to them. They told me that I would get a response within 2 business days of sending the receipt, but that I should call them if I do not get a response. The buy back is supposedly pro rated at 10% per year of ownership.
Published: October 14, 2014
Nick of Newport, OH
Source: consumeraffairs.com

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last f
I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.
Published: March 11, 2015
Kim of Bonita, CA
Source: consumeraffairs.com

Samsung RF263 - Coils are freezing up. Fan making loud noise. Cant get cove
Samsung RF263 - Coils are freezing up. Fan making loud noise. Cant get cover off because its frozen closed. I shouldnt have to defrost my refrigerator and dry the coils to get it to work properly. Spent $1100+ on this piece of junk. Recommendations on what to do please.
Published: July 18, 2018
Sue of Grovetown, GA
Source: consumeraffairs.com

We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always b
We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always been little problems, all happening after our extended warranty expired. Ie: the glass top cracked; cleaning cycle never completely cleaned the oven; now I have a problem with the oven light flashing off and on and snap/crackling/popping when I turn the oven on. Purchased from Lowes. They gave me 2 repair companies to call. Neither will touch a Samsung. So, off to buy a new stove in the next day or 2 and it will NOT be a Samsung.
Published: March 27, 2018
Fran of Chester, SC
Source: consumeraffairs.com

Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is al
Bought the Samsung RF28hmedbsr refrigerator on August 27, 2014 and it is already acting up, not producing ice and is very noisy. Will call tomorrow and see what they can do but after reading all the nightmare stories out there it is a little scary.
Published: February 1, 2015
kerri of Calgary, AB
Source: consumeraffairs.com

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator
Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.
Published: February 13, 2017
Judy of Takoma Park, MD
Source: consumeraffairs.com

The icemaker leaks water onto my floor. When the crushed ice is used some w
The icemaker leaks water onto my floor. When the crushed ice is used some will stay in the tube and melt. This drops down and leaks water. The ice maker has been replaced twice and still does it. Also it freezes up and we have to call a repairman for that. It produced a loud noise at one time and we called a repairman to fix that. We have had 6 or 7 repair calls but since we purchased an extended warranty from Lowes we have not had to pay yet. We have had approximately 4 different companies to work on this product. We are extremely unhappy with the Samsung and do not recommend it to anyone.
Published: December 2, 2015
Jean of Spring Hill, TN
Source: consumeraffairs.com

For everyone who like me are Stupid enough to purchase a Samsung refrigerat
For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.
Published: March 28, 2018
Tommy of Tallulah, LA
Source: consumeraffairs.com

About a year and a half ago I purchased a Samsung french door refrigerator
About a year and a half ago I purchased a Samsung french door refrigerator (model RF197ACWP/XAA) and the trouble began within the first year. After 6 months of use, the refrigerator started experiencing ice buildup on the evaporator coil, water leaking into the vegetable bins and under them. Ive had multiple Samsung service appointments performed by NISI NJ Inc (an Authorized Service Center of Samsung Electronics). I work full time and I was forced to use my vacation days for the multiple service appointments as the service appointments were only available Mon through Fri 9 till 5pm. Not to mention hundreds of dollars of food thrown out constantly.This multi-hundred dollar unit accordingly is unusable after less than a couple of years. I do not expect a refrigerator to last forever. I do however expect it to last at least more than two years. I recently learned that the company has sold refrigerators since 2005 with multiple defects and thousands of people are experiencing similar issues. I assumed Samsung would stand behind its product. However, after extremely lengthy and unpleasant calls with customer service office, Samsung said it refuses to offer any help as the one year warranty has now expired. The issue began when the unit was still under warranty and the original issue has never been fixed. I find this response unacceptable. I had filled out a formal complaint on April 4th, 2015 and asked to speak to management but Samsung has not done anything.
Published: April 23, 2015
Kasia of Norwalk, CT
Source: consumeraffairs.com

Purchased appliance in November of 2017 but did not receive it until Decemb
Purchased appliance in November of 2017 but did not receive it until December or January. It is now September 14 and I have had the original and 2 replacement ice makers. Now it is frozen again. So now I am going to be getting ice maker number 4. I believe the refrigerator is defective and that is why the ice maker is failing. I want a replacement refrigerator.
Published: September 15, 2018
Dana of Lewisville, TX
Source: consumeraffairs.com

On December 27, 2013, I bought a Samsung kitchen appliance suite at The Hom
On December 27, 2013, I bought a Samsung kitchen appliance suite at The Home Depot. I made the purchase at store #6326. Unfortunately, the microwave (SMH1816S) has not performed well. The microwave does not powers on, but the timer still counts down. I do not expect a microwave to last forever. However, I do expect it to last more than 18 months.
Published: July 14, 2016
ED of Weston, FL
Source: consumeraffairs.com

We ordered a new refrigerator last week. We decided to pay the extra money
We ordered a new refrigerator last week. We decided to pay the extra money to purchase the so called fingerprint resistant smart fridge. Unfortunately, it is nothing but a huge disappointment. Fingerprints everywhere!! At first we thought Home Depot had sent us the wrong fridge, but Samsung is saying it is the correct one and that fingerprint resistant does not mean you wont see fingerprints or smudges!! Um...thats exactly what it should mean. They LIE! So as of now, we paid more money for the same fridge that is non-fingerprint resistant one.
Published: June 18, 2020
Tyler of Merritt Island, FL
Source: consumeraffairs.com

Purchased the Samsung french door refrigerator RF263BEAEWW/AA at Home Depot
Purchased the Samsung french door refrigerator RF263BEAEWW/AA at Home Depot, I also purchased for $150 through Asurion with their extended 3 year warranty on 11/2/14. Beginning on 7/29/16 the ice maker began freezing up thus it would not make ice. I called Home Depot’s Claim number to begin the first of many claims through Asurion. They sent out Ben F. Login & Sons for the repair on 7/29/17. They replaced I think the Auger, they did not leave me any invoice. Then on 12/26/16 the ice maker stopped making ice again. On 12/28/16 A Plus Appliance was sent out and they replaced the ice maker motor and Auger. The Ice Maker stopped making ice again on 1/30/17, so MD Appliance came out on 2/2/17, to repair it by using caulking around the ice maker and proceeded to defrost the ice build-up with a blow dryer then left.Then the Ice Maker stopped making ice again on 4/1/17, so Residential Tech Services Inc. came out on 4/3/17 to verify this fact as per Asurions Lemon Law policy. Which states clearly the fact: After Three (3) service repairs have been completed on and individual product for the same breakdown or component and that product requires a fourth (4) repair for the same breakdown or component, as determined by us, we will replace it at our discretion. Residential Tech did not conduct any repair.Then I called the manager on 4/3/17 of Asurion because I read about all the complaints on these defective Samsung Refrigerators only to be told that this ice maker had to break down 4 times with the same exact problem before they would consider replacement as per their Lemon Law Policy. I argued that I have had 4 repairs done. This Manager claims that the Decembers repair had a defective part thus this repair was combined with Januarys repair not counting towards the so-called 4th time as per their Lemon Law Policy!Then I proceeded to make yet another appointment on 4/14/17, and Tekniton came out to replace the Ice Maker and Auger Motor. He found that on the back of this refrigerator was full of water and leaking inside to the bottom inside the deli drawer and icing up. I then had to schedule yet another repair which took place 4/24/17. Tekniton came out again to replace the Stelian replaced ice maker and auger motor, also repaired water leak, defrost sensor and assy cover evap-ref; Aw1-12 angle-shelf. This tech. found the ice maker was starting to freeze up again but it is still making ice.I called the Insurance company Asurion and spoke with the service manager who told me that on the 4th time, and it must be the same issue that they would send out yet another tech to verify that is indeed the same issue as before and they would consider a refund, replace etc. He lied and told me that each part is under warranty for 60-days. Meaning if this issue happens again within that 60-day time frame it doesnt count towards the 4th time. This is not stated in their policy. He claimed that the December repair had a defective part so that was not counted towards the 4th time. Im still stuck with this defective refrigerator and each tech that has come out have all said the same thing. The ice makers are a manufacturing defect and cant be repaired. This refrigerator due to its constant leaking is a potential fire hazard! If I end up having food spoilage or a fire because of this I will sue! Never Ever buy any appliance through Home Depot as they use Asurion as their extended warranty company and they are liars and horrible to deal with. Despite the fact that you should never ever buy anything Samsung Appliances as they are all nicely designed but have known defects and they continue to sell those defective appliances to the public! I have a horrible feeling that Home Depot or Asurion will make me be stuck with this crappy refrigerator after I spent $2,300 on it!
Published: April 24, 2017
Denise of Santa Ana, CA
Source: consumeraffairs.com

I have been generally happy with Samsung products over the years, and when
I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.
Published: October 10, 2018
Patrick of Erlanger, KY
Source: consumeraffairs.com

This was out of warranty 23 days and the lower hinge on freezer started pop
This was out of warranty 23 days and the lower hinge on freezer started popping. Sears came to fix and it cost me $257.00 to fix and got nothing from Samsung when I called to complain.
Published: August 27, 2014
brad of Church Hill, TN
Source: consumeraffairs.com

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4
My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I dont know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!
Published: November 6, 2012
Adrianne of Knoxville, TN
Source: consumeraffairs.com

I purchased my Samsung French Door Refrigerator for Home Depot September 20
I purchased my Samsung French Door Refrigerator for Home Depot September 2014. It was running fine until I noticed paint bubbling on the edge of the door. I contacted Samsung September 2015 - it was several days before the anniversary of the refrigerator delivery date. I advised the door with the ice dispenser paint is bubbling along the edge. I sent photos. Samsung declared it cosmetic damage. I was not satisfied. They said to have a tech come out and inspect. Budget Appliance came out and said, yes the door was defective. They suggested a replacement of the unit as they believed it was not sound. Samsung refused. I contacted Better Business Bureau. After BBB contacted Samsung they agreed to pay for replacement parts and I the cost of labor. Another technician came out on March 1, 2016 and said yes the door needed to be replaced. I received a new door on March 16 and I refused it because it was black. I have spent countless hours trying to resolve this issue and Samsung could have resolved the issue promptly with either a new refrigerator or door. Now according to the parts department it may take up to 8 weeks to get the replacement door in white. It will be May 2016 before this is even close to being taken care of. Samsung expects me to pay almost $300 in labor because of the faulty design. Do not buy Samsung appliances. Their customer service is rude and their service company they use is in Bogota, Columbia. They took over 4 days to track the wrong part that was ordered.
Published: March 23, 2016
Sue of Honolulu, HI
Source: consumeraffairs.com

My Samsung refrigerator, which was not in warranty, was repaired by Samsung
My Samsung refrigerator, which was not in warranty, was repaired by Samsung’s service center person on 24 May 2012, and after three days it started giving me the same problem. It is not cooling (gas refill). I called them and they are not giving any response. They have given a bill and a one-year guarantee, but they are not attending my phone call. Name of the service center: Balaji Refrigeration (Mr. Balaji). Address: No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118. Phone number: 9841360565. Kindly look into this complaint.
Published: June 30, 2012
Gnana of Chennai, Other
Source: consumeraffairs.com

This refrigerator was not worth the money. No space to put much of anything
This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.
Published: February 26, 2021
Janice of Sparta, TN
Source: consumeraffairs.com

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error
I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.
Published: October 22, 2012
Rhonda of Piedmont, SD
Source: consumeraffairs.com

We built a house in 2016. Went with the Samsung new black stainless steel a
We built a house in 2016. Went with the Samsung new black stainless steel appliances. We have had nothing but problems with the Refrigerator model# RF260BEAESR. The door clips keep breaking, you can’t get in and out of the freezer part and the MOST frustrating is the ICE MAKER! I have spent no less than 15 hrs trying to fix it. It was out of warranty two weeks and got nothing from Samsung. I am going to share something I have learned: Always ask how much the extended warranty is, if it’s almost half as much as the original cost of the thing you are purchasing STAY AWAY!!! I figured this out after having bought 3 dishwashers and two refrigerators. Case in point current refrigerator (Samsung french door) warranty was $756.00 I paid $1,600.00 for it new and have had nothing but problems. Oven was $350 for warranty new it was $1,700. We have had 0 problems with it. Microhood $35.00 new $350.00 0 problems... I strongly recommend you stay away from Samsung appliances. They make a great TV maybe phone but thats it.
Published: April 9, 2018
jeremy of Boonville, IN
Source: consumeraffairs.com

Samsung dishwashers expensive and I still have to wash and rinse before I u
Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.
Published: January 19, 2018
Barbara of Uhland, TX
Source: consumeraffairs.com

Samsung ref is the pits, I have replaced the control panel and the replacem
Samsung ref is the pits, I have replaced the control panel and the replacement has stopped working correctly. I have replaced the water inlet valves and now one of them is no longer working properly. The ice maker overfills and freezes the cubes in a giant lump. And all of this happens just after the warranty expired, of course. I owned a Samsung ref, stove, micro, dishwasher, washer and dryer - all are less than 7 years old. I have had to replace the dishwasher and washer and dryer. I will never purchase another Samsung appliance.
Published: August 28, 2019
Larry of Jemison, Alabama
Source: consumeraffairs.com

We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and star
We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and started having to replace parts 6 months after the warranty expired. Weve spent several hundred dollars for 3 fans and 2 ice makers. Now have to keep the water line to the ice/water clamped off to prevent the water dispenser from randomly flooding my kitchen. My door has rust stains down the front. Of course Samsung has offered no help except one visit from a repairman that states its unrepairable due to the rusted door and out of warranty. #NeverSamsung!
Published: August 21, 2016
Shari of Joplin, MO
Source: consumeraffairs.com

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