We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowes Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowes repairman told us since it was cosmetic it wasnt covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they cant fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you cant use the crushed ice? They are now telling me that they havent seen this issue in the database so they dont think its an issue.

We purchased the Samsung RF266AASH from Lowes four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowes will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. Im very disappointed!

We purchased a our Samsung refrigerator in 2014. Had an issue with the ice make about 8 months after purchase. Had to go through a 30 minute call to get a service person out. Notified us the ice maker was known to have issues. About 2 years later we have the same issue with the ice maker. Go through the 30 minute call again. Tech comes out and tells us this is a known problem and Samsung is replacing the units for some due to the issue. I called and of course ours was too old. Same problem and same ice maker but they wont honor any known issues with their product. Had issues with a Samsung dishwasher too. Samsungs appliances are junk and folks should avoid purchasing.

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

The fan began making loud noises and I called a repair man assuming that it was an interior problem and would be covered by the 5 year warranty. The Samsung refrigerator model RF263BEASR is slightly over two years old. It turns out that the fan must be replaced plus the fan cover. The Samsung person said that it wasnt under warranty so I am stuck with a $390 bill. I have had Sub Zeros that have lasted years without a problem. This is a huge disappointment and I would definitely not buy another Samsung appliance.

We bought all new Samsung appliances upon moving into a new house, the washing machine has a defective motor in less than 2 years and the refrigerator has been repaired twice. Will never buy Samsung products again.

Bought my Samsung Microwave ME21F707MJT alongside the Samsung slide in range 2 months ago and recently installed it over the weekend. Ive used it about 3-4 times to heat up some food and once before to make some popcorn. Well this time around I went to make some popcorn using the preset popcorn button as usual and went to the bedroom. After a few minutes I smelled burning smoke and sent my friend to check on the popcorn. She screamed out my name and I went running to the kitchen only to see the microwave in flames. I put it out with a wet tshirt I had used to clean something off the countertop with. Disaster averted.Called BestBuy, BestBuy transferred me to Samsung. Samsung was more worried if I was injured or had property damage. Gave me a ticket number like others before and said I would get a call back within 24hrs. (9:15 am) Finally got a call from Samsung at around 3:00 pm the following day and again, they seem more worried if I was injured or incurred property damage. I was told that a service agent would be scheduled to come to my house and service the microwave. Yep, you read right. Service my microwave. I told her politely that I am a loyal Samsung customer with Samsung phones, tvs, tablets, gas range and microwave, and that I DO NOT want a repaired, serviced dysfunctional microwave that caught on fire and is liable to do so again and Samsung should be happy that this incident wasnt worst than it was and that they should be more than willing to replace a burnt up microwave. She said that was not how Samsung warranty works.

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

There is a known problem with the French door model freezer seal. It leaks and then builds up ice behind the drawer. The frost free freezer must then be defrosted. This happens about every 9 months. Replacing the seal will work for some time but the defect returns.

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

Side by side fridge - Have had new over 2,000.00 fridge for 2 years. Bought at Lowes. Samsung has changed filter with no explanation. Have gone to Lowes for help but to no avail. Still trying to get help from someone to put this filter in that is suppose to fit. No trouble prior. They just changed it and will not help us. Do we have a chance of Samsung helping???

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

We bought a house without a fridge and went looking. I loved the French doors and the basic layout of the fridge. Looked up the reviews on it and saw all the complaints about the ice maker. Thought that maybe the issue had been fixed. It hadn’t. Barely had it a year and had to get the ice maker replaced. Could only find 1 company that would even work on them. Took him a month trying to get the thing working again. Now here I am again 8 months later and it’s broke again. It has all the updates on it, less than a year old ice maker on it and when talking to the repairman he said that it’s a Samsung. It’s what they do. Tried contacting Samsung when it first went out and they told me that they were aware of the problem but it was past their warranty. They got their money so don’t care much if it works after they aren’t responsible for it. Do yourself a favor and keep looking.

Bought a Samsung Refrigerator mid-March 2022. Was delivered after a few days. The refrigeration was not level. I reported it and technicians came a few later and tried to fix the problem but in vain. They took some pics and said nothing could be done and will revert back to me. Up to now there is no news. I also notice that there is a dent on the freezer door. When I reported it, the seller said its too late now. I should have reported it on Day 1. The after sale service is lousy. I wish I read the reviews before buying my refrigerator. I wonder what will be the outcome. To tell you the truth, I am not optimistic at all.

I would say Samsung makes a high quality refrigerator that I can trust this brand. I never have any problem with Samsungs refrigerator, temperature, frozen foods, ice-cream, vegetables, beverages. Im able to store them in the fridge without any worries. After being used for like a little over a year, the fridge still works like the first day that I purchased it. Performance and quality both still work perfectly.

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

My husband bought me a fridge for Christmas. I was so excited. We waited 6 weeks for it to get here, only to find out it didnt work! We did everything the manual told us to do and called the rep. The repair guy came out, looked at it, said it wasnt our fault, that we did nothing wrong and they would replace it no problem! After weeks of waiting, I called Samsung back only to be told they were doing nothing! The repair guy told them we laid it on its side (which is not true) and said that it was our fault the fridge didnt work! They blamed Canex, they blamed us, but held firm that it was not their fault and they are going to do nothing. So now I am left with a $1,700 paperweight! Dont waste your money. They treat people horribly and it will be a nightmare of an experience!

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

My beautiful Samsung French-Door Refrigerator has caused us nothing but problems. Freezing up at the back of the unit, the ice maker worked well for about 12 months and then would jam and ice over, to the point where I cant open the ice cabinet any more. Have had 2 repairs done, and $800 later its no better. It will be going out on the front lawn in about 2 weeks, as I think thats all the life that is left in her. Many of our friends have has the same issue... not sure why there hasnt been a recall on any of the parts that we had repaired. Try Googling issues with Samsung fridges - and the first thing that comes up is fridge icing over... hmm... I detect a theme here. DO NOT BUY SAMSUNG FRIDGES!!! They blow...

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but cant find out any information how to repair.

Dishwasher has had to have multiple repairs and the dispenser wont open to release the soap.

Water constantly leaks and pools under vegetable drawers. We must chip ice away every few days so that food doesnt freeze. This fridge has the ice maker and water/ice dispenser on door. We turned off the ice maker and disconnected the water thinking it would stop the water leaking but it did not. Ice maker worked great but the water leak is ridiculous. We will never purchase another Samsung refrigerator again.

This is my second horrible review of Samsung Refrigerators. I purchased a new side by side Samsung Refrigerator one year ago after having an old 28 year old GE Refrigerator that gave me no problems whatsoever. I purchased a 4 year warranty (what a waste of money). So the last time I complained about the scratches on the part where you fill your glass with water and ice and Samsung said that is cosmetic and nothing can be done. I suppose you should be using paper cups to fill your water instead of glass. The refrigerator already looks like it is about 20 years old. This time the large shelf in the middle of the refrigerator cracked for no apparent reason. I contacted Samsung and they again told me that this is not covered (what a surprise). I will never buy anything that has a Samsung name attached to it!!!

1000. Dishwasher has stopped working 2 times in a year. The first customer service call last March 2014 went ok. However now my dishwasher and hasnt worked for 2 weeks. Service quick makes appt and doesnt show, shows and doesnt have the parts. Horrible place. Never buying Samsung again.

I purchased new double door top frig bottom freezer. It has never worked from the day it was delivered. My incessant complaints finally got a service call. Tech shows up looks at frig and announces I have no tools. I ask Why bother to come out on a service call, are you a complete idiot? A new company appeared yesterday. They inspected. Yep needs freon. I think they wrong as freezer, will get very cold frig low 60s F.

We purchased a Samsung refrigerator Model 3 RF217ACWP/XAA in November 2013 from Best Buy. 7 months after purchase the crisper drawers began filling up with several inches of water. We called for service and were told not to put food close to the back wall of the refrigerator. We complied (although that certainly reduced the interior space to less than what we thought we were purchasing). Within a few more months, the problem occurred again with water pooling underneath the crisper drawers and inside the left crisper. A second call went out. We expressed concern that this was a recurring problem and our one-year manufacturers warranty was up in November 2014. A Samsung representative suggested we purchase the extended warranty to cover future repairs on the defective refrigerator that Samsung sold us! Today we emptied 10 cups of water from underneath the crisper drawers. I have had it. I will never, ever, ever purchase ANYTHING manufactured by Samsung. The only thing worse than the quality of this refrigerator is the lack of any effective service. My next stop is small claims court unless they take this piece of junk back and return my money!!!!

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.They have an 800 number so you do not get to speak to the same person; they are located all over the USA and Dominican Republic. I was given misinformation, hung up on, transferred to other agents multiple times and had to re-explain the reason for my call over and over again. The agents read off a script about their service policy I cannot get a replacement refrigerator until a part has been replaced twice AND THEIR service tech deems it unrepairable; I cannot receive reimbursement for lost food until the refrigerator has been fixed. The problem with my appliance is that there was a factory defect with the freezer drawer, the techs were telling me, but not communicating this information to the SAMSUNG TECh. I was assigned a case worker after the initial conversation about the problem, I never heard from them again.

It is less than 2 years that I purchased the double French door bottom freezer Samsung model # RF260BEAESP refrigerator. The water leakage into the below the crisper drawer area has started to occur. This problem has been mentioned by many other people. Samsung must acknowledge and repair this problem. No one should ever buy any appliances from Samsung. They really have disgraced themselves and their brand name.

Less than two years old and it has never worked properly. 70 degree drop in heating. Takes 30 minutes to heat up. Samsung fixed once and broke again in less than 6 months. In process of replacing entire parts of oven and new board. Samsung repair came out and told us he did not have the right parts, that the phone people did not tell them the right things. Stay away from Samsung.

Samsung dishwasher Model #: DMT300RFB/XAA - Wont drain, doesnt clean dishes, no hot water boost.

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I cant seem to find anything online where this has been an issue with ranges.

I purchased Samsung Refrigerator from Home Depot. Wanted to upgrade since I had a GE fridge from 18 years. Samsung fridge is only 2 years old and Fan stopped working. My food got spoilt. Got a new fan. Replaced the board blew out. Started working. After 2 days fan started making noise again. Called for service. Fan stopped and everything froze. I will never suggest Samsung Refrigerator to anyone.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

If I could give zero stars I would! Samsung customer service is jerking me around. I am have all of the issues the previous reviewers mentioned, ice maker freezing, leaking in drawer & leaking water at the top of fridge in back at the seam. I have to keep water line turned off & hope I don’t come home to a flooded floor. I called for service. They came out, said they couldn’t fix it & Samsung rep said they would exchange/replace it. I then paid $80 for the service call for nothing. That was almost 2 months ago. I have called Samsung 6-7 times. I am still waiting for their call which I am sure will be never. Each time I call I am reassured they will call me & it’s been about 2 mos. I am getting blown off & strung along. It’s a 3yr old $2000.00 fridge. There must be some kind of class action suit that could be brought against Samsung. This is so shameful that this huge company can rip people off continuously. Never will I ever again buy anything Samsung. If I happen to see someone in a store in the future looking at Samsung appliances or products I will definitely share my experience & dissuade them from buying anything Samsung.

On August 16th, 2015 our new Samsung refrigerator model number RF28HMEDBSR/AA leaked water all over the kitchen floor. We contacted the Samsung customer service number listed on the refrigerator door. 1800-726-7864. After being prompted through a maze of extensions and holding for 20 minutes we were told our refrigerator was no longer under warranty even though it was less than one year. They said they would send out a one time courtesy service call. A week and a half later a third party service company arrived and diagnosed the refrigerator as having 3 defective parts that needed to be replaced. He ordered the parts which took another two weeks. During this time we submitted our purchase receipt to correct the date of purchase and show the refrigerator was still under warranty. The new parts were installed and we thought all was well.Two days later, the refrigerator leaked again. It has been 3 full months now and the refrigerator has leaked water all over the floor 27 times. The Tech Pro Plus company (972-241-6413) Samsung hired to repair their product wont answer their phone and dont have a message leaving option. Samsung wont reissue another work order number to a new service provider because they have already paid Tech Pro Plus even though Samsung cannot get though to Tech Pro Plus either. Samsung says if they issue a new work order with a new repair company, it would be out of warranty and we would have to pay for the repair. Please help?

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

On the 28 of September I called Samsung call center to complain from my fridge that is not cooling at all and until now they didnt send anyone to fix it although I kept calling them everyday and the fridge is still under warranty. The call center employees are very incompetent and refuse to transfer me to the maintenance department and also refuse to give me their address.

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, Samsung! Oh God, how old? Three years, well, thats about the life of that. Its done.The sensor did not fix the problem, so instead of wasting more time and money gambling on either the heater or the cpu board, I am replacing this piece of junk. Every online board says the same thing, that this is an inferior product. I spent over $1,000 on this thing and it lasted me 3 lousy years. Now, I have to spend another $1,000 on a new refrigerator. Do you think I will ever recommend any Samsung products or purchase another one again in my lifetime? I will tell everyone I know to not buy Samsung. Every piece we looked at was plastic and low cost.

Purchased new French door Samsung fridge (RF18FENBWW). About 4 months later I noticed water under the veg drawers. Thinking I had spilled it, I just cleaned it up. Then a few months later, same thing. Called Samsung and they told me to defrost it, raise front up - did that. Then about 2 weeks after 1 yr warranty expired, I need to clean up water at least twice weekly or it runs onto floor. Samsung will do nothing. I have to defrost for a few days at least monthly. Never, never ever buy a Samsung refrigerator. Really feel bad for these people that bought the whole appliance suite.

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

I have a Samsung refrigerator model RFG298HD that is less than 2 years old. There is an error code flashing on the display and none of the functions work - cant set the temperature in the frig or freezer, water and ice dont work, etc. Samsung service does not know what the error codes means - it is not in their database and they can not schedule a technician for 9 days. If this is how their service works I will not be buying anymore of their products.

Our beautiful and expensive Samsung fridge has locked up several times, requiring a hard defrost. This time it actually burnt up the fan, requiring an emergency overnight purchase of a new fan. And were not sure the new fan will work - the serial numbers on our fan show that its no longer available, and Samsung doesnt have replacements. We had to go with a third party and hope their best guess is right. In the meantime our food is in coolers for two days, and the ** of it is that Im pretty sure that the best case scenario is that this fan will fit, and in a few months it will all freeze solid and lock up and burn the fan out again.Im ready to throw in the towel, but we spent a couple of grand on this (considerable for a not-wealthy family) and my husband wants to keep trying. It would be so bad but apparently this has been going for almost a decade. Im pissed off at Samsung for still putting out this shoddy product, as well as Lowes for continuing to see it. Theyll be hearing from me too.

I am doing something that I was hoping that I would not have to do. I am putting the Samsung Corporation on public blast because I have been given absolutely no other option! After purchasing a top of the line dishwasher just last fall, our unit has required repair for error codes 3 TIMES. All were under warranty and while the first tech was educated and efficient...the problem was not fixed leading us to where we are today. Approximately 6 weeks ago (while still within the manufactures warranty) we placed a call for repair. After an hour of waiting on the line, we were told that a service repair shop would be calling us. Never did. I called said company 3 times and left messages hoping for a return call. Never happened. Called Samsung back...waited an hour and 40 minutes for a rep. Was told that a repair shop would be calling me to schedule. Gave me the number for the exact same repair shop. I declined. Asked for another shop. They finally agreed to send someone else out at your request...like it was unusual that I wanted another company. That company called and scheduled with me but needed a week to order parts (how did they know what part if there was no in person diagnostic?). Fine. No dishwasher 2 weeks...ok, well be patient. Came out, replaced main board in about 30 min and was out. Started the cycle and it looked to be working and left. Day after, first full load in the machine...ERROR CODE. Are you kidding me? Called Samsung...I could go on and on about the HOURS AND HOURS we have sat on hold with Samsung. At least 1 hour and 30 minutes EACH CALL, EVERY TIME. We have phone records to support this. We have asked to be expedited to executive customer service = declined. We have asked for a replacement unit = declined. We have asked why this has happened = no answer. WE HAVE BEEN MORE THAN PATIENT but at this point it has been upwards of SIX WEEKS since this has started and there has been NO RESOLUTION whatsoever. We have followed up almost every other day with this company to check the status, we have proven our bill of sale, we have provided them with many, many, many opportunities to make this right = DECLINED. We asked for our case to be forwarded to a higher level = declined. We feel totally at their mercy. We are at our wits end because we feel we are being taken advantage of and have been given NO SOLUTION to our issue. The customer service has been DEPLORABLE to say the least. I am BEGGING for someone, anyone...please help! Has anyone experienced this? What do we do? We 100% do not want this unit anymore (when warranty is up...well be responsible to pay for these constant error codes to be fixed) and we would be more than happy with either a full refund or an exchange for a non-Samsung dishwasher (from HH Gregg). We feel like this company has us strung up with no option but to be continually jacked around. We have asked for a copy of our communication transcript and were told that they cannot provide that for us. (WHAT?) We do not have finances to pursue legal action, but if we did, that is the route we feel is appropriate after all that we have experienced.

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

We purchased a French Door Samsung Refrigerator - model number RF4287HARS/XAA 2.5 years ago. We paid nearly $3000 for it at Best Buy. A little over two weeks ago the ice maker went out and soon to follow was the freezer and fridge. We called Samsung and after three phone calls of escalation they finally agreed to cover the diagnostic as an accommodation since we did not purchase the extended warranty.The repair guy has been here twice and has finally deemed it as non repairable. Each visit was over two hours and most of the time was spent with him on the phone with Samsung tech support. They replaced the CFAN and the main PCB but it still will not work. The repair company has sent 11 pictures to Samsung showing the error codes still coming up despite the repairs. Samsung is giving us the run around saying that they want the repair company to come back out. Not only are we out a very expensive appliance, $100s of food plus having to eat out mostly, we have lost countless hours on the phone back and forth as well as waiting on the repair guy. At what point does a company stand behind their product and actually take care of their customers? Samsung should be ashamed.

Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.

The refrigerator was purchased 8 years ago. It was replacing a 30 year old General Electric that still worked but was not “energy” efficient. Shortly after the warrant (1 year) ended, the vegetable and fruit bins froze up. The temperature kept warming and all the food in the freezer and refrigerator had to be thrown away. The worth was about $200. I called for repairs and was told I had to use specific Samsung warranty repairman. The repairs were not covered but some of the parts were. Since then, I have had to have it repaired at least 5 times and have lost 100s of dollars in food. I finally purchased a small GE for the garage to move the food when the fridge shows signs of failing. I have written, emailed and called Samsung several times and have not received any satisfaction! I will never buy a Samsung appliance again. They need to stick to TVs.

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

We purchased a Samsung side by side refrigerator in 2013. In the summer of 2016, the fridge/freezer broke for the first time. Samsung sent out their qualified repair experts who attempted to fix the problem but in the process, caused further harm. They ended up attempting to fix the fridge 7 more times without success. They then determined that it was an entirely new issue requiring us to buy yet another part and pay for labor yet again. Contact with Samsung was unhelpful. Because we were out of the 1 year warranty time period, there was nothing they were willing to do. We were without a reliable refrigerator/freezer for more than 6 months. Many times we had to throw away all the food in the refrigerator and freezer. We interrupted our work and home-life schedule 8 times to be there for the repair service 4 hour window. We expected Samsung to recognize a faulty refrigerator and offer immediate compensation. This was a bad purchase-- we do not recommend Samsung to anyone. Their customer service is below any standard.

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

Samsung has been selling defective refrigerators for several years now and we are stuck with something that breaks every few weeks. It has been a nightmare of a purchase and we are fighting to get a refund back to be able to get a usable replacement.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

I purchased this (Samsung Electric Stove NE58F9710WS) in October 2015. I just had occasion to use the self-clean feature. I chose the minimum 3 hour default setting. After the cycle was over and it had cooled to the touch, I was unable to open the door, and the display panel is black and wont operate. The technician told me this happens all the time; he has to install a new thermostat. He has to pull the stove out (it is a drop in so this wont be easy) to unlock the door from the rear of the unit. He advised to NEVER use self-cleaning as this will continue to happen. What a waste of money.

Were an older couple, no children household. The front of our refrigerator started to peel away 12 months after we purchased it. Samsung considers it cosmetic damage and not a production problem. If you want a refrigerator that is only partially black stainless (with the one side flapping off) then this is the fridge for you!

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONES HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.

This microwave (model SMH1816S) started by itself yesterday, and the entire unit was too hot to touch within 2-3 minutes. I pressed every on/off button, plus all the other buttons, and nothing turned it off. Since this is an over-the-range unit, the only way I could stop it was to turn off the circuit breaker. Im positive this would have started a fire in my kitchen, which could have burned down my entire 8-unit condo building. Fortunately I was at home. I called Samsung repair this morning, but since the machine is out of warranty, the only thing they will do is send an authorized repair representative - at my expense. The machine is six years old, so Im not going to pay for even a service call. My old microwave was more than ten years old and still worked when I bought what I thought was a good microwave. Never again will I buy a Samsung appliance.

Dont be fooled ... as we were by salespeople who tell you that Samsung appliances are top of the line. We bought a front loader washer/dryer and French door refrigerator less than six years ago. All three appliances have been repaired at least once. The refrigerator, however, should be singled out as a LEMON -- we continue to have the same problem. We even went so far as to buy the extended warranty which (shockingly) expired last May. Samsung? Never again.

We contacted Samsung customer service about our new Samsung fridge model# RF4287HARS that cost $2100. After only 6 months of use, two right hand door shelves have cracked and broke. They refused to replace them and we had to pay over $100. The fridge is poorly designed if the shelves only last that long. It looks pretty but dont waste your money on them. Choose another manufacturer for your appliance needs. Not Samsung!

So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didnt work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the exec office, reading off a sheet that had nothing to do with this case said, Not approved even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund. Avoid this company! We plan - and please all of you do the same - to report to BBB and to our state Attorney General Dept of Consumer Affairs. This could be rampant fraud by Samsung and needs to be investigated. Tell everyone you know, to exert widespread political pressure. When in the store, tell others looking to buy to avoid Samsung. Check your state: many states require a better warranty than that granted by Samsungs warranty and you may have more rights than that limited Samsung warranty. Best of luck to everyone. What a racket. Our previous 2 refrigerators lasted 25 years with not one repair! We will post what we find out.

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

Need a tray replacement to my GOLDSTAR refrigerator bought about 18 years ago. There are some crack to the tray and a new piece needed.

What a waste of nearly $900. Samsung has absolutely no customer service when theres a problem(s). Was no help on phone, had an online chat (India, of course) who was flipping through his instructions for code PE and I was told it was a half-load error, whatever and whoever does a half load? I can ditto everything in here, one code after another. Repairman (local) here 2x, replaced main board that didnt work. Did the cleanout cycle a few weeks back and was running well but now code 9E. Looked it upon net, tried the soap thing, NG. Tried banging on left side and running this time, but for how long? If I have to pull it out like another suggestion it WILL NOT GO BACK IN. BTW, the Samsung authorized dealer is 3 hours away! They sent one about 6 months after I got it for rust appearing on the outside of the door and he said rust was not under warranty. This is a stainless steel, inside and out, and theres rust? I agree, NO MORE SAMSUNG! I hope the microwave holds out longer.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

After reading reviews (most were not good) I decided to buy this range (Samsung NE58F9500SS). While it IS beautiful, it lasted only 3 days before going into terminal meltdown. I cooked a turkey in it, the following day, I put it on clean. It locked the door, heated up, melted something inside the control panel area, and never came back on. I wont buy Samsung again!!

The paint has been peeling off the top and now the bottom of the microwave. I called and they said they havent had that complaint. I dont believe that. That also claimed it was the way I clean it. I only use a soft sponge and mild soap! I would not recommend their appliances. I also purchased a stove but because it was the floor middle they refused to fix the feet that dont adjust at all. The refrigerator I purchased also has no place for the water to go when it soil after use in the door dispenser. I am very unhappy to say the least!

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

Refrigerator, RF266AB, new on 7/7/09... January 13, 2014, home in evening with $166.00 of groceries; felt thawing freezer unit foods. Had to load perishable purchases. Checked temps. Fridge 54 degrees, freezer 38 degrees. Referred to manual and reset according to instruction. 6:30 next morning, far worse. Unplugged unit and re-tried temp settings. Removed ALL foods and dispersed to all friends and family. Called customer service (HA!) 1/14 a.m, could possibly come out on 1/17. Cust. rep. called and said no service till Tues., 1/21//14! ONE WEEK NOW WITHOUT MAJOR APPLIANCE! Lost most of our foods. EXPENSIVE! Very nice service rep. called and came Mon. eve. 1/20. Very knowledgeable and professional. Did testing. Probably compressor. Ordered immediately. Maybe due Fri., 1/24. TEN days now w/o fridge! I called Samsung. Laticia referred me to problem solving cust. resource. I FINALLY got to Deidre in ECR on 1/22. They were very reluctant to transfer me there. No expediting part delivery. Fri. eve 1/24 Tony spent four hrs.replacing compressor! (from 6p-10p)!! He advised us to call in a.m. on Saturday if any problem. Extremely proficient young man, overworked and tired.TEN days without a fridge is obscene in the 21st century!! Samsung should be ashamed of their ethics and standards. IF I had an infant requiring formula OR a necessary, perishable medication, I was told action might be sooner.... REALLY!? Somehow Im disillusioned with that thought! Maybe they would have sent a styrofoam cooler! Samsung NEEDS better customer response, action, & customer satisfaction. How about more technicians to serve the needs of their presumed good reputation? Deplorable is the best word I can use for their lack of compassion and delays. Oh, and how we imposed on our friends and neighbors! I sent flowers to thank them! This was a MAJOR disruption for ALL... except most of the Samsung staff who probably had cold refrigerators the whole while!For five years I loved and praised this appliance. Yes, verbally. Not so sure now. We own two Samsung TVs. I pray we never have to require service. OH, and by the way... IF we had another service person from anywhere come to our rescue... we would have voided our five year warranty on major parts. Makes one wonder if that was why we had to work so hard and long for the result. Two weeks now with cold circulating air. Pray for us that it lasts, and pray it doesnt happen to YOU!!

Samsung Dishwasher Model DW80J3020OUS. OMG Do Not Buy this Dishwasher!!! I thought Id update my kitchen with all Samsung appliances. Let me tell you besides the refrigerator a HUGE MISTAKE!!! I will do other write-ups on the Microwave and stove issues, but this one will focus on the dishwasher. I had it for about a week when I started realizing dishes were not getting clean, only the very first run did but none after that. Then I saw that the soap dispenser was only dispensing the soap after I opened the door when all cycles were completed, so soap was not dispensing. So after about three resets of dishwasher and 6 times of no soap dispensing I called Samsung service line only to be belittled by the customer service rep who insisted the dishwasher must be installed incorrectly. Im like no it has power check, it also has a water supply check, water goes into and comes out of dishwasher but soap dispenser is not working. She then said are you sure the dishwasher is level, and I was like yes, and did you reset it, yes. Well, she said, we can gladly send out a technician but if they determine you did something wrong with install we will bill you for their time. I am like forget it I bought it from Best Buy and its not even 2 months old so I called Best Buy and they are swapping it out for a real dishwasher a Whirlpool. Samsung service person told me that maybe the water going into the unit wasnt hot enough and that my unit didnt have a heating element, which I found out is untrue, but it is a very small heating element and is used more to maintain water temp rather than actually heat the water. So she tells me maybe I should just run hot water in the kitchen sink until it feels hot, then run the dishwasher, REALLY!!! No, I did not pay $400 to run my hot water first.Also this unit does not actually dry the dishes. It blows a little fan for about 20 minutes then says its done. Well actually it has no indicator its done other than no lights are on. But that leads to another issue of my kids not knowing if dishes are clean or dirty so tech suggested I get a magnet for that purpose, AGAIN NO!! I had a Maytag for 22 year and it never had an issue. The unit was only replaced because it was white... I should have kept it.So in short this dishwasher though looks nice and is quiet, does not heat water efficiently, does not dispense soap consistently, does not dry your dishes completely, and when it is working does not do a great job getting griming dishes clean. ALSO this unit somehow has broken 2 glasses that were on the top shelf, not sure how, but very crazy, and Samsung support, from my perspective, REALLY SUCKS!! If you call them expect to be blamed for using your product wrong or having it installed incorrectly and generally talked down to. So much for friendly customer service. Come on Samsung I have all your phone, tablets, and laptops about to go away if you cannot handle my appliance needs!!! Stay away from this Dishwasher!!!

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

I bought this Refrigerator in May 30, 2014. It started making a loud whirring noise loud enough to be heard in the living room over the TV!! I called Samsung on Sept. 26!! Their customer service sucks as it is Oct.3 and my fridge is still not fixed. Worst Customer service ever!!

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

Stupid box keeps freezing. Suspect a bad evaporator. Have to constantly break out the ice from the refrigerator section. Online support was useless telling me to tilt the refrigerator 2 degrees. Wont buy one like this again.

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

I bought my refrigerator in November 2019. Installed it in a new house last week and the ice and water dispenser do not work without having to put tons of pressure on it. I cannot get anyone to come out or even return a call. Although they do answer the phone and give you a run around. Unfortunately I supplied my entire new home with these appliances and two of them are not working properly. Will not recommend or buy again.

We have used Samsung refrigerator for past 4 years. Now we are facing a coiling problem for last 3 months. We complained to customer care service center but they are not responding properly. 2 times they visit and cost 3000, still we are facing the same. Now they told we are not manufacturing the part required for your fridge, so we are not responsible for this. So here after I will not prefer or suggest any Samsung products in my life. So I suggest anyone get free service from Samsung or else dont preface Samsung products. They are looking only for cost not for customer satisfactions.

The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.

Bought the $1800 refrigerator in May. I stopped working in June. After hours of being on hold, it was repaired, but has been nothing but frustration since. It has had 3 ice makers replaced and now it has stopped working again. I have made 13 calls, each averaging being on hold 45 minutes and taken off work six (6) times, (after waiting two weeks) to meet repairmen. They can not find all the service records. They end by promising to call me back, but have NEVER called. All I want is no more high blood pressure and frustration... Just a working refrigerator!!!!

We have a three-year-old Samsung RFG298AABP/XAA French Door Refrigerator. Had the repairman out twice because the refrigerator wasnt getting cold enough and there was virtually no ice production. It was deemed unrepairable by the repairman because it was leaking freon in a place where he could not fix it. He said Samsung should replace it with a new refrigerator.Samsung contacted me and said they estimated the original cost to be $1,874, but they would only reimburse me $1,300. Then I called the second time and they said no, I would get the entire $1,874. I went to the store to look at new refrigerators and got sticker shock. I could not come close to the same model for that price. I was appalled that after three years, and their unit being defective, I would only get $1,874 to replace the refrigerator.I emailed the company to complain and was told they would send it to a supervisor to see if they could accommodate me after I told them I checked prices and the model like the one I have ran $2,799 now. I have spoken two more times to their Executive Customer Service, and they are telling me I can only get $1,874. I feel they should compensate people the replacement value when their refrigerators are defective. In conclusion, I will NEVER purchase another item from Samsung.

My problem is like everyone else!!! My RF217 is less than 2 years old when drain froze up wrecking the fan!!! Having been in the appliance business for over 30 years, I have never saw such a poorly designed system!!! After defrosting and installing a new fan, it worked for a couple of months when it started leaking into the crisper drawers telling me the drain was already frozen!!! I made a heater out of a copper wire and thought I had it fixed. But three months later, same old crap!!! Samsung knows of this problem but is not recalling the problem, even though they make a kit to fix it with!!! I suggest everyone that has or had this problem call the commerce commission and report their experience. In the meantime, you can buy the kit online such as eBay for around $125.00... Let refrigerator thaw for several hours so you dont break cover or insulation foam behind it!!!

Please do your own research before buying a new refrigerator. I thought I did. I purchase a Samsung French door fridge in November of 2016. Little did I know that all Samsung French door fridges have a design defect, - ice maker freezes over, stops making ice, leaks, and, sometimes, as in my case, freezes shut so the tray cannot be gotten out. Takes an hour with a hand held steamer to thaw it. Thousands upon thousand of unlucky people have been dealing with this for the last fifteen years. My experience with Samsung customer service has been terrible. This is not what one would expect from a consumer appliance manufacturer.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. Thats when the problems started. Now, I was told a week later, there were no parts available until December 6th. I raised all kinds of hell with Sears. Finally, I managed to push the right buttons and got the Sears Corporate Offices. I am picking up a new refrigerator today at the store in Pensacola, Fl. It will definitely not be a Samsung. It took about 10 very harassing phone calls, for me to finally get some service. The number to call is 888-266-4043, ext 72. Speak to Sheleatha, she is very helpful.Hopefully, I will be getting a new refrigerator, when I take the letter from the corporate offices to the local store. Will they cooperate? **, I dont know, well see. I have the letter from the corporate offices requesting the local store to replace my refrigerator.