I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

Samsung RF266 side by side fridge from Sears. The fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced 3 times. Warranty was over after the 1st panel was replaced. Samsung said theyd cover the parts but we have to pay for the labor to fix something that was already fixed by them under warranty thats broken. Horrible, horrible product. Consumers DO NOT BUY THIS PRODUCT. Expect to be ripped off. If anyone is aware of any class action lawsuit please post it for all of us whom spent over 2,000 to buy a crappy product that does not work.

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

I have purchased Samsung Refrigerator in October 2013. Very soon there is problem of fridge. Just stop getting cold & filled the gas by Samsung. Again there is problem of stop the cooling. Called Samsung technician told there is problem of PCB & we dont have PCB right now. It will come one week later. After one week they told the same thing. We dont have & dont know when it will come. After 15 days company service center told me that its PCB, compressor, relay is damage approx cost of 15000/- & demanding advance money then only they will do what Samsung told after 15 days. It’s very difficult to without refrigerator 2-3 days. Samsung company is not for refrigerator. My advice to all please do not buy Samsung Refrigerator.

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

I bought a Samsung microwave about a year and half ago. At the time it was a fancy microwave with all the bells and whistles. Great right?! Yea...I thought so too. So after shelling out quite a bit for a microwave, the door actually failed within 1 year. It just randomly came up with an error code and stopped working. Apparently, this was a well known issue with this model and Samsung replaced the door. However, the replacement door is also now under a year of use and the back side of the door is plastic. Well it literally crumbled into pieces. I called Samsung and they told me conveniently the manufacturer warranty is 1 year total and the replacement door is not warranted for an additional year. So since I am 4 months outside of the original warranty (not when the new door was replaced) it would cost $250 at least to fix. Its a practically new microwave and it needs $250 to fix. Samsung does not care about customer service at all. I will no longer support their products. This is not right.

I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesnt stand for its products. Its a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, its been used as the over-the-range night light.

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowes has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesnt Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and were STUCK with it!

Very disappointing.... I didnt expect that bad customer service experience. They just dont care. Bought fridge on November 14 Directly from Samsung.com. Shipping company couldnt deliver, rescheduled 4 times. In the end they said.. they lost a fridge and dont know where it is and when is going to be delivered. Called Samsung - basically Samsung said: We dont care if you cancel order. I cancel my order and I will never buy Samsung again... not a fridge... not a tv... and wont recommend Samsung to any of my friend/Family. Buy something else, NOT SAMSUNG. Order # **

Bought a Samsung dual electric range and French door freezer on the bottom fridge as well as extended warranty! Multiple breakdowns of fridge with over 4 call outs! Stove smells of electrical burn when using the oven. The stove top receptive plug has had a short since day one. They claim they have a no lemon clause, but these were both lemons. Didnt last 5 years! Will never buy Samsung again and am now wondering about their phones etc. Loyalty begins with quality products and service. Samsung appliances and service are sorely lacking. Dont waste your money or your time and dont trust the companies that sell their products under the assurance that they are a quality product... anyone who sells junk is not to be trusted!

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

I purchased. Samsung refrigerator in 2017, and had to have it repaired three times, finally gutting all cooling apparatus and replacing it to make it work. Even so, I purchased a Samsung range in 2018 on the advice of my local repairman. This stove was two weeks old when the black stainless steel coating began to peel away from the door of the stove after being cared for as the directions indicated: soft cloth and water. Home Depot and Samsung claim that this is not a mechanical issue and therefore not covered in any way.Then, a few months later, in November 2018, the cooking grates began to shed flakes of coating, right near my food, and rising was occurring and visible. They replaced them after a few months (March, 2019) more and several calls. My one year warranty was up in May 2019, the new cooking grates began peeling and flaking again in August. After much talking and being patient but firm, they have agreed to send me new grates, but why bother? They will peel again in a few months! I am so frustrated, how is this company allowed to make substandard appliances that are a danger to people and not even held accountable? I am really concerned about this flaking coating so near my food. I really want this stove out of my kitchen!

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

My gas stove NX583GOVBSR was fabricated in Oct. 2013. In Nov. 2015 the stove stopped working. It appears the control panel is the problem as the burners still work. If I try to set the oven to bake, the control panel starts making loud syncopated sounds and flashing lights. And it keeps doing this until I turn off the power at the circuit breaker. The Samsung customer service person has no idea what is causing this and will only send a tech for $100 plus parts. I stopped at Sears and they said the control panel may need to be replaced for $450 plus installation. Sears encouraged me to buy a new stove for $1700. The stove came with my house when I purchased it Nov. 2015 so it may have been broken before that. Previous owner did not purchase the service warranty. Last gas stove I had lasted over 15 years! This is ridiculous. Im looking for a class action suit after sending in this review.

We love the fridge with four French doors and a preview door. Lower right compartment can switch from freeze to fridge with just a touch on the control panel. However, the ice maker too small and runs out of ice often and we are a household with only two people.

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

I purchased an over the stove microwave Sept 17, 2014 from Lowes Monroe, Michigan. Thanksgiving Day Nov 27, 2014 (yesterday) while warming up cheese dip I was smelling electrical burning. I looked and my Microwave, it was blowing black smoke out of the vents. I opened it up and my house filled with BLACK smoke. I turned it off. Needless to say its only about 2 1/2 months old. I called Lowes and they said I was out of the store warranty BUT they would sent out a service company. REALLY???!!!??? NEVER AGAIN SAMSUNG!!! Model # SMH2115. If I hadnt been standing in my kitchen, my house would have caught fire WITH 30 people inside of it for the holiday. Extremely dangerous.

This dishwasher is an expensive piece of garbage. I bought it this higher end one thinking it would last a long time. Silly me. Its barely 4 yrs old and is of course out of warranty (a generous 1 yr!) and has an electronic issue causing it to empty and shut down. No one works on Samsung appliances. Sooo, you have to contact them. My understanding is parts are expensive and not easy to obtain. Who would expect a basically new dishwasher was well cared for to break? Ive got a $20 Mr. Coffee maker thats older than this $650.00 dishwasher that still works. Never. Again.

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

Worst (and most expensive) refrigerator Ive ever had. Ordered the perfect fridge but kept getting offers for replacement (different) models that didnt have same features. Finally settled on completely different model and have nothing good to say about it. Drawers are not smooth and are noisy. It makes random noises all day/night. When getting crushed ice for a normal sized glass, it goes all over the place. The doors neither open nor close easily. You have to completely shut off the water supply to replace the filter. It doesnt even have a section for butter. Literally hoping this thing dies by some random act of God so I can justify replacing it.

Like so many reviewers, we had the same problem with the twin cooling system. We bought the refrigerator from Lowes in October of 2009 on sale. Up until this problem, we were very happy with the refrigerator. Several months ago, the fridge started to make a lot of noise. What the...? Then, I noticed that our milk went bad, before the expiration date. So, my husband used an instant thermometer (therma pen) and our milk was at 58 degrees. Samsung tech support tried to troubleshoot, and blamed our thermometer as the problem! Really? My husband did a lot of internet research, and discovered a video on YouTube on how to fix the problem. Apparently, theres a problem with the coil in the twin cooling area that heats up any ice build-up (Im not mechanic/engineer, so Im explaining as simplified as I can). We emptied the refrigerator and he opened up the twin cooler. There was so much ice build up inside and the motor was frozen solid! No wonder it quit cooling! This is not covered under warranty (ours had expired anyway, though we bought an extended warranty). Using a blow dryer, he patiently thawed out the area and the tube and inserted a copper wire (that the YouTube video said would fix the problem). When he put all the parts back in, the motor started up again! Lets just hope this fix is what the YouTuber swears works. I sure hope so, or were going to have bought another refrigerator. Im happy with our Samsung laptops and TVs, but never again would I buy a Samsung refrigerator! Ill try and update if this is a permanent fix, but its worth a try.

We purchased a set of Samsung appliance four years ago. After two years our ice maker was out of order. Beside that several interior components of our fridge are cracked, chipped and glued and zip tied due to how FRAGILE it is. After that the mother board of our range was out of order too. Called for service and $200 later was up and running. But not too long after the largest electric burner stopped working. As of today our dishwasher is COMPLETELY broken. To anyone reading this, please dont assume our family was rough with our appliance leading to this kind of issues. We always took good care of them and not only that but my wife and I both work in the food industry and know how to handle kitchen appliance commercial/residential. Weve warning anyone we know to not commit the same mistake we committed. Hope you would do the same. Good luck with your choice.

I purchased the French door model RF217 under two years ago and for the last year, the veggie bins have continuously filled with water. Water also collects under the bins. It is really quite a pain.

19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEOs fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration. They finally show up, after we were talked into purchasing a protection plan for another year since ours had expired. After looking at the refrigerator for ten minutes it is decided that the entire compressor is out. They put the fridge right back in place and said they would be in touch. They have to ORDER the compressor (which takes two weeks at least) after they call to get it covered by Samsung. Apparently the compressor is covered for 5 years which means we didnt need to buy the other coverage for $300. I will NEVER buy another Samsung anything and I just want to let everyone else know to steer clear!!!! I hope Samsung will read this and someone up the line at Corporate will take a look at their customer service department!

Adding one more complaint to the 600 plus list of dissatisfied individuals reports seems pointless but I want to share my experience and my frustration to hopefully shake things up, tell the manufacturers that allowing these products to remain on the market, knowing that they are failing and then telling people who have spent anywhere from $500 to over $1000 that they are now stuck with a useless appliance because the 1-year warranty is up is unacceptable. If this doesnt eventually end up as a class action lawsuit which is my next step, heres hoping I can at least deter someone who is considering buying one of these piles of junk to look elsewhere. I am a first time homeowner and was very excited about all the updated appliances that were coming with my kitchen. During the home inspection, immediately a foul odor couldnt be missed when opening the dishwasher (DW80F600) but after letting it run a full cycle it subsided and we chalked it up to probably being caused by sitting water and the machine not having been run for awhile. BIG MISTAKE. First cycle I did with dishes, the tablet was half-dissolved, dishes were soaking wet, murky and dirtier than they were when they went in with an assaultive sour odor to follow when it actually stopped running about 4 hours later. After some troubleshooting with bleach, liquid dishwasher detergent, rinse aid and running hot water before starting the machine with no changes it was time to contact the home warranty company that came with the house. They happily sent out a technician costing me a $100 deductible. He diagnosed that the circuit board was the problem and that it was causing it to stay in rinse mode. Then when I told him about the odor his response was that most of the newer dishwashers have that smell. This did not sit well with me but figured, maybe with the new circuit board the smell and other issues would go away. Part arrived, he came and installed it. Problem NOT solved with no improvements. Called again, asked for a different company to be sent out (and by the way good luck trying to find technicians who work on Samsung products, definitely a huge red flag). This visit, he said that the problem is the entire pump and needs to be replaced. So this is where I am at now and pretty confident that this dishwasher is going to be an ongoing problem, needing repairs constantly with mediocre improvements until my warranty is up leaving me stuck with paying for all technical support and parts out of pocket. And just a quick side note: I did call Samsung about the odor and the condition that the dishes were coming out in. The response I got from the representative was nothing less than infuriating but went like this: she was quick to tell me that the warranty was up and that unfortunately there was nothing they could do. Regarding the odor, she simply said that this was the first shes heard of this problem. And to wrap it all up she proceeded to tell me the proper way to load a dishwasher, that it is helpful to pre-clean the dishes before loading and to leave the door cracked to assist with the drying. Thank you Samsung. This whole ordeal has struck a very bad chord with me and anyone interested or knowledgeable about making moves towards class action please contact me.

Thanks Again Samsung USA. Well here I am again folks. I talked with a Supervisor from the Executive Desk about my problems with customer support and about the Fridge (Samsung French Door Refrigerator RF323TEDBSR/AA). Wow can you believe they are truly a company that will buy back your product for less than you paid and they stick together on all levels of Customer service? And after talking with him he also tells me I have 14 days from the date of the email of the offer from them and thats the end. Another WOW. So here it is -- 2017.00 Samsung French door Refrigerator, 80.00 Delivery, 15.00 new water line (required), 370.00 Extended warranty, 148.00 Sales tax -- Approx. 2622.00 Total spent 1 1/2 year ago. They are willing to buy it back for 756.00. Should I be happy??? I can assure you I am not. If they admit there is a problem and their warranty ran out last August, why would they be willing to buy it back??? And I am suppose to accept this GREAT LOSS? Not without a fight. I have made many calls to them and emails to get paperwork to them, faxes to them on the same paperwork. And was asked again today to email the original contract again, 4 emails-efaxes they didnt get, 2 phone faxes that didnt show the total price. But this final email today showed it all to the young man I sent to while I kept him on the line. So tell me should I just let it go? And top of it all, their policy is before that refund can come, you have to cut the cord from the fridge, wrap it with labels from inside fridge with S/N and model around the cord and take a picture and wait on your refund. Now common sense tells me that if I do that I will lose all my stuff in the fridge and freezer and wait till their refund arrives and then purchase a new fridge plus fork out about 850.00 to replace it with what I bought 17 months after I bought it originally. I wish I could make some sort of sense out that policy??? Would love some feedback on this and would love for anyone with this sort of issue to also SHARE this so others may avoid what we are going through. Thank you Samsung USA.

Maybe you should ask about repairs and durability. The piece holding the vegetable drawers in place broke and the whole unit had to be replaced. Then the door handle came off. Even though we had a maintenance agreement, we had To pay for everything. For example, the freezer door handle was considered cosmetic. By the time we got through fixing everything, it cost us about $500. You can tell Samsung for me that they are a company that no longer takes pride in their quality since it’s all about profit. Maybe they can start calling them Samsuck again. I am not making this up.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Dont take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

Since the freezer is on the bottom I feel it creates water to form or ice depending on the temp at the base of the refrigerator. But the freezer is large enough, has 2 drawers, plenty of space.

Very disappointed with this model (Samsung OTR Microwave model SMH2117S). Turn table stopped working within year of purchase. This year 2017. Not 3 years past Manufactured date of March 2014. The darn thing would not work. Sometimes if we slammed the door we could get it to turn on. Did online searches and found that we should check the door latch and the door switches. Test reviewed they were good. The wiring in the left hand top of the door - seemed to be faulty. The light in the microwave and the lights on the display would go off before you even closed the door. Opened the door and jiggled the wires. It is now working. It is scary the reviews that I have read about fires for Samsung microwaves. Not recommending Samsung microwaves.

I purchased a Samsung Dishwasher Model DW80F6000UTS in Oct 2013 and had it repaired in Nov 2014 and now again it needs to be repaired in Sept 2015. The smart auto and heavy LED lights are flashing which is the same problem as last Nov 2013. Luckily I paid an extended warranty on the darn thing or I would really be mad about a dishwasher that is not 2 years old yet acting up twice. Its inconvenient and I paid too much for a dishwasher not to last as long as my Whirlpool did (13 years)! I will try to get my purchase price back from Samsung to re-purchase a Whirlpool!

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

I have the same problems with the others. Right now I water in both my veggies/fruits bins and underneath the bins are water and frozen ice. Also, the ice maker keeps making ice even though it is full; therefore, all the overflow ice fell down under the freezer drawer. Every time I open the freezer drawer, ices will fall out onto my kitchen floor and I can also see there are a lot of ice stuck all the way in the back of the freezer. I either have to use a long stick to brush them out. It is a major headache with Samsung as they are the worst company I have to deal with. Samsung is very unreliable and irresponsible for their products, keep saying they wont fix my refrigerator because 1 year warranty is over. In order for them to fix, they will charge me a fee to come by to take a look at it and any repairs they will do. I see other Samsung models have the similar problems as mine but how come this model of mine isnt on the Class Action Suit Settlement. Please let me know if it is on the settlement as I want Samsung to pay for their bad products.

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

The refrigerator is a really good appliance. The biggest reason I didn’t give the appliance a 5 is because it dents very easily. I would recommend the fridge for use but with the knowledge that any bump for example kids running into it on their ride on toys will cause dents.

We put the oven, not even a year old on self clean mode and went to bed. There was a huge explosion and the outer glass shattered and blew 20 feet in all directions. Two weeks later we are still getting up glass and also have had small slivers in our feet and hands. There is a company tag inside the oven draw that states it was sold in Feb. 2013. The Model number is: JOVO7DDD201222A and the SN NE595ROABSR. The report transaction number is: **. The last one was: **. They first said it was out of warranty and then the last call they said it was from exterior blows. No service person has inspected the door or the thermostat.

I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired. Samsung did make the concession of sending out a repairman who said this model was known for its leaky ice maker, there was nothing he could do and to call the company periodically as it should soon be covered by a recall. I called every 4-6 months for over a year and a half to be told each time Samsung was aware of the problem and there was no remedy. Finally, the ice maker stopped working all together. I then called Sears Repair. The workman told me that this model was being replaced for any Sears customer with a long-term contract because Samsung was so unresponsive regarding the ice maker defects. He told me class action suits were pending. He did order a new motor. The second Sears technician who showed up to replace the $392 part told me it was a upgraded part for the ice maker. All problems resolved!So if Samsung knew about the problem and upgraded its ice maker motor, why wasnt it covered as part of a recall. And why, in all the calls and queries I made was I not told that upgraded replacement parts were available. And finally since this part solved the problem reported while under warranty, why isnt at least the cost of the part covered? Total repair was $600. I am asking for cost of the part. So far it has fallen on deaf ears at 1-800 SAMSUNG I am awaiting a supervisors supervisor call back. Wish me luck. Otherwise the fridge seems well designed and working well.

Do not buy Samsung. Do not use Sears to repair appliances. Our relatively new Samsung refrigerator Model RB215BSSW has the freezer on the bottom. The refrigerator freezes the vegetables in the vegetable drawer. We paid Sears $350 to replace the control panel but that did not fix the problem. Sears was clueless. They were guessing at how to fix it. So much wasted money!! Do not buy Samsung!!!

We bought this Samsung oven NE58F9710WS/AA from Lowes. This is our second one. Our first one had the same problem where the oven will not heat back up after we open it to put food in. Samsung refunded our money for the first one after sending out a service tech 3 times. We should NOT have bought another one as this one has the exact same problem. We are now getting the runaround from Samsung. I love all the features of the oven; however, if the oven doesnt reheat or maintain its temperature, the features are pretty much worthless. My wife has spent hours and hours on the phone with Samsung trying to get this resolved and with still without a working oven after a month of phone calls.

I purchased a Samsung refrigerator approximately 3 years ago. The refrigerator started making a loud noise and would stop when the door was opened. The noise would start again when the door was closed. I googled the problem and discovered many other Samsung refrigerators had done the same thing. The solution was to unplug it and defrost the freezer. So I do that about once a month. Now the entire refrigerator has started to freeze up and the ice maker has stopped working. I will NEVER purchase a Samsung product again. And I would recommend that you not buy a Samsung refrigerator. I spent $2100 on mine. Not worth the money.

My microwave (a few years old) model SMH 9187 ST has gotten the SE Error. I chatted with a Samsung rep today and they are covering my issue free of charge. I took a pleasant approach with them, gave them my model and serial number and viola, they will be covering my repair of new circuit board. The equipment definitely has issues but in my case Samsung is standing behind their product.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

I have owned this refrigerator for over 3 years and in that short time had the ice machine completely freeze, the refrigerator stop working and then and the compressor malfunction. I fixed the ice machine by following manufacturer instructions and defrosted completely and it worked. When the refrigerator stopped, I called Samsung and they provided a set of instructions to reboot the refrigerator and it worked for about 10 days and then it stopped chilling appropriately. After calling Samsung again, they sent two different technicians who both said the compressor was broken. After a lot of calls and hassle over the course of 5 weeks, I still dont have it fixed or replaced. They are estimating an additional 2-3 weeks for the replacement under warranty. The service has been opaque, slow, unreliable (never call when they say they will) and overall horrible. I do not recommend buying a Samsung appliance and I never will again.

Bought this fridge brand new. Since day one thought fridge was real loud just like everyone else. Sounds like an airplane taking off. Now fan is making sound like its hitting something. From what I read its ice building up. Thats bullcrap as much as this POS cost this is what we get. I knew I should have not bought it because it was a Samsung. I wish I would have read reviews. Lesson learned. Warranty lol yeah thats a joke. Very disappointed.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

Samsung dishwasher model DMT400 stainless steel inside and out. Had for 2 yrs & 3 months. Kept stopping. Code stated it was a water problem. Nace came 4 times, replaced 3 parts. Later stated they could not fix my dishwasher. The dishwasher looks good but it is worthless. I called Lowes, they say sorry you didnt buy the extended warranty. I called Samsung, they said sorry, it is your problem. My book states there is a Samsung 5 yr warranty on the circuit board. How disappointing. I just bought a new refrigerator 3 months ago. It is a Samsung. I hope it doesnt let me down. I will never buy a Samsung product again. There is not one local to fix these appliances. I just had to buy another dishwasher and it is not a Samsung.

Did a kitchen renovation and bought a stainless steel 33 inch Samsung rf197 fridge. 3 months later it starts leaking water into the vegetable trays. The fridge freezes up. Everything inside is frozen and ruined. Ice builds up and stops the fan. After defrosting numerous times again ruined everything. Ice in fridge section again builds up and fridge shuts down again ruined everything. Compressor stops working for fridge section freezer keeps working. I am now on a first name basis with the repairman. Compressor stops 1 week before 5 year warranty up on compressor. Have to fight with samsung for repair. 18 months later the second compressor has gone. Enough is enough. Moved my beautiful samsung to the curb (no marks on stainless steel) and bought a different brand.

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

My Samsung refrigerator (Stainless Steel Bottom Freezer) is less than a year old and the freezer stopped working this evening (12 Jun 2018). I am thoroughly convinced, after having read similar reviews published within the last few days and weeks, that the Samsung refrigerators were either immediately defective upon being manufactured or became defective while in transit. Though the product is currently under warranty, I do not look forward to having to deal with the retailer (Home Depot) and/or the manufacturer in order to repair it. I strongly advise the reader to not purchase a Samsung refrigerator.

Purchased a new Samsung oven, dishwasher and fridge combo from Best Buy. Within 4 months of owning the oven, used very little, the oven started having serious issues. The oven would take forever to heat up, have to put it on 500 degrees to get it to heat up to 350 degrees. When you opened the door to put anything in the oven it dropped about 200 degrees. Have to wait for it to heat up again. In the middle of baking time, the oven would drop its temperature. Other times it would heat above whatever you place the oven temp on. Went to Best Buy, they had to call Samsung. Was going to be on hold for over a half hour so left and placed the called myself. When I finally got a hold of Samsung, they said they had never heard of anything like this before happening. They sent out a tech. The tech determined the whole motherboard needed replaced. Three weeks later the motherboard arrived and a tech came out and installed. Havent had problems since however for the oven only being a few months old the motherboard should not have failed. The fridge is very loud and the freezer causes freezer burn on everything. I am glad that Samsung had no issues sending someone out to repair it at no charge however they need to look more into what is causing the issue. It ruined our Thanksgiving dinner!

Samsung 17 Cu Ft SLIM FRY OvertheRange Microwave SS 1571002 - Bought X-mas 2013. Keypad stopped working or behaved randomly turning lights and fans on randomly or operated by a ghost. Nov 2016 microwave doesnt even power up. Its outside 1 year warranty period and refusal to replace it. My previous microwave lasted 10 years. Dont buy Samsung Microwaves.

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

My family recently purchased a Samsung, french door refrigerator. We even purchased a 5-year warranty with this appliance and a lot of good that did us. After owning it 6 months, the ice machine kept thawing out and refreezing, never working properly. Then after a big whopping 1 year, the SAMSUNG FRIDGE COMPLETELY QUIT!!! We lost everything inside the fridge and went without a fridge for over a week and a half. And do you think SAMSUNG honored the warranty... Nope!!! Do you think they honored the full replacement... Nope!!! We still have a little loaner fridge because nobody can seem to help us. So I wouldnt recommend a Samsung fridge to anyone. Not only is it $expensive$, but it never worked properly and obviously the warranty is worth nothing.

Our Samsung fridge (model RF28K9380SR1AP) was not making ice for at least a month and prior to that when it did make ice, it could never keep up. We were 1 month out of warranty when I called about it. I paid $100 to have a repair company out who found that the issue was related to a manufacturer defect. The fill line to the ice maker was in too far so not allowing the fan to cool the line and make ice. I called Samsung back to notify them of what the company found and thought they should reimburse my $100, but they didnt even consider it. It was almost impossible to understand the out of country rep but it was CLEAR that he and his company did not care about me in the slightest.

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

I purchased a French Door Samsung refrigerator almost a year ago.. At six months I had the ice maker replaced. Now it is not working again! They told me to get it repaired and they will reimburse me?!

My husband and I bought all new Samsung appliances for our first home: refrigerator, dishwasher, microwave, washer, and dryer. Each product has had to be repaired in the less than 4-year period we have owned the home. The most infuriating by far has been the refrigerator which now freezes over on a monthly, well, lets be real here, weekly, basis. A block of 3 builds up near the fan due to its poor design flaw which means we have the joy of unloading the entire contents of the refrigerator and freezer only to carry them out to the 1980 GE refrigerator in the garage. The sole job of the refrigerator is to keep food cool, yet this product cannot do it. Im angry that this issue has not been resolved and a recall has not been issued. It may sound crazy, but spending my monthly midnight Oh no, its done it again...time to relocate all of the food hours of fun isnt a tradition Id like to continue. I just want my money back so I can put it towards a new refrigerator that will not convert itself into a titanic sized iceberg that, although an iceberg, cannot keep my food chilled.

RSG257AARS - I bought a higher-end refrigerator a few years ago. Ive already had 2 shelves break as well as the freezer door handle that keeps popping off. I was told by Samsung Executive Accommodation Customer Support that its considered normal physical damage and therefore no accommodation would be granted (for the handle). I asked him to affirm that he was essentially saying that Samsung considers it normal for a refrigerator door to pop off just 3 years after purchase, and incredulously he did. Samsung has lost a loyal consumer of higher-end appliances.

I purchased a Samsung dishwasher and 2 weeks out of warranty it failed and will not drain. I was told that they are sorry, but because it was purchased 1 year and 2 weeks before the failure, I will have to pay for all repairs. They said that they referred it to a company to have it repaired, but after a week had gone by and making multiple calls, I discovered they provided the repair company with the wrong phone number and email address for me. When I mentioned that I saw online that many people are having the same problem and that the dishwasher is built faulty, they told me that they appreciated my researching the issue, but it is out of warranty and basically, too bad.

RF 268 Series Model RF268ABBP - We bought this refrigerator three years ago and now it is going to cost me a minimum of $400 to get repaired. I came home to a flood in the kitchen because the cheap plastic piece going into the water filter cracked. Next the temperature and water control panel goes out and the freezer is freezing up. It sounds like there should be a Class Action Lawsuit against Samsung regarding these refrigerators. Also, I called Samsung and they were going to have a local repair company call but they never did. I finally went to Lowes and got someone to come out. DO NOT BUY SAMSUNG!!

If you find beating ice off the inside of your ice maker enjoyable, this is the fridge for you. At least once every two weeks youll find yourself with a butter knife chipping the ice away. And, dont quit until youve bloodied at least 2 knuckles. I mean who doesnt like a little blood in their ice? But wait, theres more! The water dispenser leaks constantly so you get a nice build up of water mineral in the catch basin. It really adds color to your fridge. I would go ice my knuckles now, but we dont have any ice... :(

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

I purchased a Samsung refrigerator on July 30, 2014. It stopped cooling 32 days later. They have been out twice to try repairs, and it seems that each time they replace a bad part, another part requires replacement to get it cooling. The bottom line is that I have been without refrigeration for over three weeks, and Samsungs techs cant seem to replace enough parts to get the piece of junk cooling. I have zero confidence in the product and its repair technicians. I am stuck with this turkey because the Home Depot where I purchased it will not honor its in-store or corporate return policy.

They dont deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didnt. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

My refrigerator is less than a year old and has broken 2 times. The vegetable draw fills with water. They fixed it 8 months ago and has started do it again - frustrating. My Samsung dishwasher has rusted along with my microwave - so frustrating. I get no response or help from lowes.

Do not be fooled into buying any Samsung appliance. We bought a French door refrigerator and have had problem after problem. Ice maker doesnt work and thats after spending $600+ in repairs after owning less than 18 months. It makes LOUD noises - continuously! The water runs from the ice maker into the drawer and interior of the refrigerator causing everything you put in it to be wet. Samsung customer service DOES NOT EXIST. If you spend your money on this product you are throwing it away!

Bought this piece of crap French door bottom pullout freezer refrigerator made by Samsung with water and ice less than 2 years ago for $3000! Ive had 4 repair visits and I waited a 5th time yesterday with a no service show!!! Im frustrated because I have two small kids and keep having to throw away a ton of food EVERY TIME fridge dies. Ice builds up on back plate of fridge and water stops working! I wish people would get together and form a class action lawsuit so Samsung would be forced to refund all of our money!!! And stop making these useless refrigerators!

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and its all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

4 years ago we bought a Samsung French door fridge from the local Best Buy store. This summer the fridge started making loud noises like a fan rubbing at speed. Turns out it was due to ice build up on the back wall of the fridge compartment. We moved the contents to the 20 year old Amana fridge in the garage and defrosted the Samsung for the weekend. less than a week later it was all iced up again. Since Best Buy requires all our personal information just to talk to someone about how much it will cost to have a tech come out and service the fridge, we contacted a local repair shop and they said its a known problem and that the Samsung repair doesnt work so they were reluctant to even schedule a tech.A week later the water dispenser button broke and while trying to fix that we noticed the 800 number for Samsung. I called them and a very pleasant fellow after reviewing the photos I sent issued a one time free repair service. #**. 24 hours later they call to say there are no available service providers within a hundred miles. They suggest I call Samsung appliance service who tell me since its not the ice maker they wont repair it and I should just call a repair service on my own dime.So I have a Samsung fridge that ices up and is causing food to spoil. Up to a quart of water collects under the Cool Select Pantry tray, that is also cracked. A broken water dispenser and an all-round piece of junk for a fridge backed up buy a we dont give a darn manufacturer. Wish we had read the reviews before we bought this because like so many others I will NEVER recommend a Samsung appliance. Bad design and worse service. The Samsung experience.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so Im not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldnt recommend this refrigerator to anyone.

I purchased this (french door) refrigerator upon the purchase of our new home. After a year of having this appliance it started giving me problems. Freezing up, water building up in the bottom inside of the refrigerator. Had an appliance guy come out, he reset the computer part, it started working again for about 6 months. Called my home warranty again. Sent out another guy. He couldnt figure it out, sent out another guy. Stated to unplug the fridge. Let it completely defrost and then plug it back in. It started working again, one month later bam now not only the ice maker isnt working the water isnt working. Called my home warranty again, they disconnected something that should have never been put in there. Started working again, now no ice again water works. Called Samsung, told them what I have been going through. They brushed me off. Spent over 1700.00 on this damn appliance that wont even make ice, the filter alone is 50.00 every 6 months to replace. Needless to say the bag of ice I have to buy every three days that cost 4.69, and Samsung just brushes you off. I am one pissed off consumer right now.

Samsung induction electric range model #NE599N1PBSR - almost immediately this stove top was causing grief. Purchased in Spring 2014 before summer I had placed a call to Samsung to report the problems. I was appeased by the customer service person who declared it was my pots. I had purchased very expensive induction pots and the problem still persisted. I had induction pots as soon as I bought the appliance. I thought they might be inferior. It has continued for 2 years with no solution. Samsung has no record of my problem. Over a month ago Samsungs repair person came to investigate - has been 6 weeks, no callback, I have placed 3 subsequent calls, no callback. I spoke with Samsung today... they have no record, and cant do a thing, they will NOT honor warranty even tho the first complaint was lodged before the expiry of the warranty - once again they have no record of that call. Shame on Samsung. Elements wont work, oven shots off, at best I can use 2 elements at one time. I bought 4 Samsung appliances that day and already had the dishwasher serviced also. Such a waste of money!

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

We purchased an expensive Samsung Dishwasher model DMT800RHS 2 years ago. The dishwasher has never ever really gotten the dishes clean, even after trying to change the type of dishwasher soap as well as turning up the hot water tank and running hot water prior to starting the dishwasher as was suggested. The dishwasher is being repaired for the 3rd time now to a 5E error message. According to the manual the dishwasher is not able to drain. At a cost of $125.00, three times now I am very disappointed in the product and do not recommend anybody buy this dishwasher.

Bought the brand new RF22K9581SR refrigerator with the computer panel in the door. Paid over $5,000.00 for it and I have never seen anything that scratches so easily. It is a beautiful refrigerator but even the glass pressing against the water dispenser lever scratches it. Shows all traces of fingerprints. You would think for an appliances that costs over $5,000.00 they would pay attention to that. I called Samsung and the agent did not even care.

RE: Samsung refrigerator, Model # RF26J7500. We had the ice maker repaired as it was leaking and the ice was slushy. Ice would build up in the maker and had to be chopped out. The ice maker drawer sticks/freezes and is difficult to pull out. It is cracked. Items in the back of the refrigerator were also freezing. The repairman also fixed the wheels on the pull out drawer because they kept falling off. The drawer has never worked correctly. The cover is cracked, it sicks and rubs against the plastic on the sides. This is causing white shavings and dust particles. This is a huge concern as it is a SAFETY HAZARD. The dust and shavings are getting on items in our refrigerator. Ingestion of this plastic is obviously toxic. In addition, we have two cracked door bins. I called Samsung today. After being told the drawer and bins are not covered, I asked for a supervisor. The associate came back on the phone and stated the supervisor also said it is not covered. I asked again to speak with a supervisor and was put on hold again. The associate came back on and stated they would replace the broken items. I requested my concerns be documented well, and reiterated my disbelief that Samsung has not recalled this refrigerator. Both the store I purchased the refrigerator from and the repair technician stated that Samsung refrigerators are notorious for these issues and they receive continual complaints from Samsung customers.

My Samsung refrigerator is still under factory warranty (5-years). The freezer compressor, heat exchanger & filter dryer went out. Contacted Samsung at least 10 times over the past two weeks. Their contractor that does their warranty repair does not have any certified technicians in my area and advised me to go back to Samsung for them to locate a certified technician. Samsung states they dont have any certified technicians and they will refund me up to $1954.00 (key word up to). However it will take 10-14 days for their finance dept. to verify the amount and issue a check. That means 30 days without a freezer compartment. I need ice to pack on my wifes leg for her knee replacement surgery. Temps. here in So. Calif. have been running between 100f and 114f. Constant running to store to obtain ice. The sad part is every time I speak with their rep. on the phone the issue will be taken care of in 3 days. Never will I buy a Samsung product again. Their service is terrible.

I purchased the Samsung DMT 300 dishwasher in May, picked up the unit in June, and moved into the house in October. I spent three months trying to get service from Samsung, and then gave up in frustration. Each time we called, we wound up with someone who could only read possible solutions from a list, and gave suggestions such as pre-wash the dishes in the sink first, use high-efficiency laundry detergent, all the new high-efficient washers have this problem. We could never get to anyone who could authorize a service call, or even give us the name of the nearest authorized service company. Once the washer switched into extended warranty mode, we were given the name of a local (50 miles) service company who has offered to come and take a look, but are doubtful that they can help. I will never be buying Samsung in future and if the problem gets fixed, we will be selling it ASAP.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

I have a French 4 - Door Samsung Stainless steel refrigerator that has a beverage drawer and two temperature control drawers. The only drawback I have and thought I checked prior to purchasing is the water - ice dispenser takes up a lot of door space. Otherwise love it!

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Ive had this fridge for a little over two years. The water keeps going under the drawers and forming ice sheets that make it impossible to open the drawers. Very loud noise coming from the back.

A beautiful piece of junk! Pot scrubbing function is terrible, likewise dishwashing function is just as good as the low end GE, meaning awful, dishes actually, always came out worse than when we put them in. Only good thing I will say about Samsung is they told us to cut the cord, send them the picture of it with cord cut, and within 30 days they sent us a check.

Bought Samsung side by side refrigerator in 2009. It has been leaking a lot of water down to the bottom of the refrigerator, under the drawers, which then leaks out onto the floor at least two or three times per week. We assume it is from the filter area. We do use the manufacture recommended filters so are not sure has caused this. The center of the refrigerator between freezer and fridge area gets very hot to the touch around the indoor icemaker. Wish we never bought this. We are very Brand Loyal customers, but will never purchase anything Samsung again.

I’ve had nothing but problems with my Samsung refrigerator. The refrigerator would leak water and freeze the upper tray above the freezer in place and could not be removed. The inside would collect water and I had to constantly remove the water with towels inside the refrigerator. The air vents would freeze over. I shut the water off to the ice maker and still water would fill the refrigerator. I had the repairs 5 to 6 times but it kept getting worse. This is the worse refrigerator I’ve EVER had and I will NEVER purchase another Samsung. It’s a true peace of junk. I will never buy another Samsung.