Lots of known issues with Samsung refrigerators. Do some research, there are lawsuits out for things that they refuse to acknowledge as a problem. Their suggestion for me is to fix all of the issues (that all repairmen and numerous Samsung forms say will return) first and then spend an extra $600 a year to warranty the machine.

Ive had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

I purchased my Samsung refrigerator exactly 2 years ago. It has been broken (not cooling) for 3 weeks. At first I was told it was the computer board.. I ordered the part... waited a week... and it didnt fix it (& of course this part isnt covered so Im out the $150). Then I called them back and was told it was a relay switch. Another $50 & another week waiting on parts... and guess what?!?! It comes and didnt fix it! It has to be the compressor and Im told I will have to wait ANOTHER week for someone to come out to fix it. All of my food was ruined and I have 3 kids and we are presently living out of 1 small cooler! Very unacceptable if you ask me! I am getting rid of all Samsung devices and appliances that I have and moving on to better companies! Consumers beware!

This is a product defect, and they are not standing by it. After two year this unit started rusting on the water and ice dispenser tray. We have sent several notes and called Samsung to rectify this. NO! This company does not stand behind its products. I used to like this company. I will never buy another product from Samsung. We sent in our proof of purchase, we made many phone calls and they said it was cosmetic and not covered. This product is embarrassing in my kitchen. Korean Krap. I will go buy any other product but Samsung to replace this refrigerator today.

Our Samsung refrigerator leaked from year 2 on. Had a Samsung recommended repairman come out 3 times and cost us $600 and still wasn’t fixed. Wouldn’t recommend a Samsung refrigerator. Will not replace the current refrigerator with a Samsung. Will get either a Whirlpool or KitchenAid.

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

On November 6, 2011 I purchased a Samsung RFG 238AARS refrigerator and an extended warranty. July 2013 it needed a defrost heater and temperature sensor (Evaporation Assembly) due to freezing below the drawer in the freezer. In December 2014 there was a clogged drain and a fan problem causing more freezing in the freezer and refrigerator. In March 20-17 there again was ice build up and the repairman said it was a common problem with Samsung due to duck bills being clogged. Currently the food freezes in the refrigerator and the freezer has problems with the ice maker. Yet, Samsung will not agree to a replacement. The freezer cost 2500.00 and makes noises and freezes below the drawers in the refrigerator and freezer. ITS A LEMON! I owned an Amana for 20 years without one repair to it. Prior to that, I owned a Kenmore without a single repair. I have been on the phone with Samsung many times, and on hold for as long as 45 minutes to no avail. I would NEVER buy a Samsung product again!

Purchased my dream refrigerator/bottom freezer on 6/22/2018 for $1499.00 or so I thought. 2 months later freezer stopped working. Called Samsung every 7-10 days for over 2 months because they never called me back like they promised. As I waited the ice maker quit, then the refrigerator. I kept getting the runaround. I was so disappointed and one day when I called I cried, was told to email the office of the President at Samsung. I did - nothing - finally a representative from the office of the President named Linda called me back, gave me her personal phone extension #. Told me my order was approved & I had to wait another 10 days for a moving company to call me. When I checked my caller ID I realized she was calling from the same call center I had called from every week. They lie to their customers. 2 weeks later I finally got the call. On October 16th I received replacement. My first call was beginning of August! I will never ever buy another Samsung appliance. I hope this one holds up. I will be sick if I have to go through this process again.

No issues with this brand. Would definitely consider buying again. Cant go wrong with Samsung. I had other brands in the past but none lasted as long as my Samsung microwave. When I end up replacing it, it might be because I was just want a newer model rather than it no longer working.

My experience with Samsung Refrigerator (Dont Buy one) I have had nothing but trouble. Under the vegetable trays they freeze up. I have pictures of the ice I had to break up clean out. I have had ice 3 to 4 inches. Think its a pain taking vegetable trays out all the time and breaking ice into a bucket. The worse thing about this is the company knew about the problem but went on to sale there product to the consumers. Im not looking for compensation Im just wanting to let customers know. Warning - lots heartaches. I took pictures but there was nowhere to download.

We are senior couple. My husband is disabled. Have had our $2500.00 refrigerator about 8 yrs. Freezer and ice maker stopped working. After several calls they finally gave me a repairman number 75 miles away. After reading reviews and checking with several people locally, we found numerous people had the same problem... which the majority still did not have problem solved, because repairman did not know what it was. Several were left torn apart for weeks. We just wanted to talk with someone, to get their opinion if it could be repaired or we would we have to purchase another one... No one will talk with us... Your customer service is no help. AFTER YOU SELL YOU ARE FINISHED WITH THE CUSTOMER. NEVER BUY A SAMSUNG REFRIGERATOR. I called, email, no response from anyone.

Ok, this is a very honest review of an expensive Samsung Refrigerator, the purpose of this review is to ensure that people do not face the same harassment and cheat at the hands of Samsung and fault prodicts that we did. If you dont want to read the review, just know that never buy Samsung Refrigerators which are high end Models as they dont have the support team or the resources to sort out any problem, remember its more a warning to the discerning buyers rather than a review.So to cut the story short, we bought a Samsung french door refrigerator with Ice Maker in September 2017. Towards the end of 2018 the Ice maker stopped working and sadly after 7 complaints and paying almost close to INR 12000.00, we are still sitting with the same problem and no one now responds as they dont know what is the problem. We have knocked on all doors but to no avail and still no one bothers to understand the problem. Sir, we have escalated the problem to the highest level, is the standard response is basically inaction post that.Guys, the quality for a high end refrigerator is really bad, there are a number of recurring problems which are magnified by the fact Samsung has no support or product training for its field service personnel for high end models so please refrain. Hope this saves people from the agony we are facing after spending a fortune on a refrigerator!

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2014. Everything seemed to be working fine until November 30, 2014. We had issues with the Dishwasher, Product Symptoms: Operation/Doesnt work/Doesnt dry. This was covered under Samsungs warranty within a year. It is now August 2015 and were already having another issue with this Dishwasher - we had an appliance repair person come to the house and he tells me we now need a computer board for this dishwasher. One hundred something dollars and thats just for the part, thats not covering labor to install the part. The Technician is telling me if you have any sort of voltage issues these Dishwashers will need parts replaced.What is getting me angry is that we have a whole house surge protector protecting our main breaker and were still having issues. I would expect issues after several years say 4, or 5 not within the first year to year and 1/2. I contacted Samsung Customer Service and explained to them the latest issue. I also explained to them there was another issue several months after we bought this Dishwasher. Samsungs reply was its over the warranty, period. You used to buy appliances from Sears no less that would last years, now you pay good money thinking youre getting a good product - Samsung no less - and this is the way they treat you. It is not right. Period.

Just reached the 6th year of owning our Samsung Side by Side Refrigerator RM257ABSH which we paid nearly $3000. A&E (Sears) is the only repair option... I called every repair place and also asked for referrals to repair people they knew. The A&E repairman that found the leak in our coil was very knowledgeable, but the coil I paid for never came in. The appointment date came and went with no phone call. I called A&E, three or four times before I found out that their parts source no longer carries the coil and they had move my appoint from the 6th to the 20th of February. I called Samsung, since my fridge at this point has been down for 4 weeks and was given Customer Relations... after four business days of going back and forth between A&E and Samsung, I was told that the coil is no longer available and they would have to buy back my fridge.The A&E repairman during the service call told me coils are the most common problem with refrigerators... which means that when you buy an expensive refrigerator from Samsung, you cant count on them keeping parts past the 5 year warranty. The Customer Relations person told me it was past its 5 year warranty point that they carry parts. They offered me a buy back that is reduced by 10% per year. I could have fixed the fridge for $495, instead I trash a $3000 unit for a few hundred dollars... What a deal!!!!!The total repair cost by A&E was $495.00. I paid $185.00 down for parts and the service call. Now I am out of $1500-2500 for a new fridge and Samsung may give me a small buy back amount! My advice... Never, Never, Never buy a Samsung refrigerator because they may not carry your parts after the warranty. Their fix is to give you a few hundred bucks and send you on your way to your next purchase... which in my case will never be a Samsung!!!

We purchased about 5 years ago. 2 years in, had ice in freezer. From there situation got worse, water on floor ice, in fridge. Chalked it up to a lemon until I read all these reviews. Then I got mad. Called Samsung only to be told out of warranty. Nothing we can do... Try standing behind the crap you make. NEVER AGAIN.

We purchased a Samsung refrigerator model #RFG298HDRS 5 years ago and have had issues with water leaking and freezing under the cool select pantry drawer. Some reviews say the leaking is caused by not using Samsung filters but we always use Samsung filters. We bought the extended warranty and had the heating element changed for free but now less than a year later we are having the same issue again! When you spend this much money on an appliance you expect it to work!

We purchased a Samsung refrigerator almost 5 years ago. The refrigeration system is warranted for 5 years. The freezer stopped working 2 weeks ago. A Samsung service rep has been here 3 times and now the refrigerator section doesnt work at all. The customer service department is terrible to deal with; they now want to send a service out again a 4th time next week. Have you ever tried to live without a refrigerator for a week. I would not recommend purchasing a Samsung refrigerator if you want a refrigerator to last more than 5 years. And make sure you have a spare refrigerator while Samsung tries to fix it.

I purchased this model in May of 2016. For the past 6 months it randomly works. The screen flashes 777s sometimes, sometimes nothing at all and currently has completely stopped working altogether and the screen shows C-FO. It was an expensive microwave purchased with 2 other black stainless Samsung products, one being a $2500 refrigerator that has quit producing ice. Ive contacted Samsung and they will not stand behind their products. Very dissatisfied and will never recommend any of their products.

I bought this range about 1 year and four months. It just appeared a thermal crack on the glass top. I did not drop anything. I hardly use it, most of the times we eat out. Ive bought the extended warranty and nobody wants to take responsibility. This stove-oven range is extremely difficult to clean. I bought all kind of cleansers but there always are some rusty burn marks around the burners. l had my GE for 17 years and never had any complain. I hate this stove.

Last year, I bought an expensive top-of-the-line Samsung dishwasher. I thought this would be the best dishwasher I ever had. Boy, was I wrong. When my 15-year-old Sears Kenmore dishwasher died, it was doing a better job on dishes than this brand new $1000+ dishwasher. If I dont wash my dishes before I put them in, I have to wash them when I take them out. And they are never dry when they come out. I always have to dry them. My floor around my dishwasher is always wet because the dishes drip water when I take them out. And if I put 5 glasses in the top, 4 of the glasses have debris inside them when I take them out. I have to wash them again. Do not buy Samsung dishwashers. A used Kenmore will do a better job. I cant wait for this thing to break so I can get rid of it. What a piece of junk.

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

My ICEMAKER on the French door models of Samsung has been terrible. So bad that its starting to rust the outer door where water has been dripping down from the ice dispenser on to the outer door. Called and they said it would cost me well over $300.00 to fix it. They didnt say anything about the rust on the door. Even though the warranty is up, this is crazy. We just had a service guy come out on yesterday about another issue with the TwinCooling Plus panel on the inside back wall. That was $309.00. Three hundred here and three hundred there adds up to a lot. Also the warranty on this is only for a year. Have a lot of Samsung TVs and washer and dryer. But this will make me think twice on Samsung.

I purchased a Samsung refrigerator in 2013 RS265TDRS. Immediately the ice maker had issues, and I have to continue to defrost the ice maker monthly and the dispenser gets clogged. It was embedded in the door, now I see they have abandoned that approach. My bigger issue is that this year the refrigerator stopped working and wouldnt cool. The temperature gauge showed 38 degrees but it was warm and all food spoiled. Had to pay a repairman to come out and tell us this is a common problem with Samsung refrigerators and they need to be defrosted constantly, especially in humid areas and not to use the energy saving setting. He basically indicated the auto defrost is no longer working and it would be cheaper to buy a new fridge than to fix this one. Even though Samsung shows 10 year warranty on the compressor, what good is that if you cant use the fridge after only 6 years and after talking to Samsung they only cover their product for 1 year. Lowes had a 3 year extended warranty. Repairman said he has better experiences with other brands.

Easy to use and clean. Love the two oven doors, which makes cooking much more flexible. Needed assistance as oven not heating at first, which was promptly resolved by Samsung. Only wish Range was part of Samsungs SmartThings portfolio.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.

We bought Samsung fridge and stove and less than 3 years later we start having problem with them. Fridge was not making ice and not cooling stove. Oven not heating stove. Been repaired 2 times under extended warranty and month later same problem again. Never another Samsung appliance in my home.

My fridge was only just 6 years old purchased in December 2013. It was stored in my shed, switched off, not used from Jan 2018 to Oct 2019 while we renovated. It just stopped working by not getting cold in January 2020 after being back in service for 4 months. I could not get a Samsung service agent to look at it. Finally a fridge mechanic that I found, advised me the fridge has failed to hold the refrigerant gas and even though the compressor was still working fine it cannot be repaired. I called Samsung Australia several l times and also used chat, had to follow up 5 times and despite my case being looked into as it was outside warranty any help or warranty replacement was denied. Reading the ACA website I would class this as a major fault that could not be repaired. Had I have known that there was a chance that a major fault would occur in only 5 years an expensive $2000,00 fridge would be thrown in the rubbish then I would have never purchased this brand. Its possible the pipework with the gas was poor quality material and can breakdown, something that never used to happen. A good quality fridge should last 10-15 years.. It has leaked all the poisonous R5 gas into the ozone layer and my kitchen and Samsung did not care. Samsung only offer a 2 year standard warranty on the new fridge products..So dont expect it to last much longer than that. Good looking fridge to attract you in, but I will never recommend you buy a Samsung fridge. Once bitten twice shy.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

We purchased a French Door Rf323TEDBSR from Lowes. The top ice maker would not give us cubed ice. We had repairmen come out and try to fix it. After 22 hours on multiple phone calls to Samsung, Lowes replaced it at their cost. They replaced it with the same model, new in the box. The new one had the same problem. Samsung refused to replace the ice maker and said thats normal. We have to open the bottom drawer to get ice. When we have parties we have to explain about how the top ice maker does not work. Because I worked a full time job and we have three kids, I ran out of energy to take off work and to keep calling. At the time I did work at Lowes, and it has cost Samsung a lot of business considering I worked in the appliance department. Also, I still tell people about our problems after 8 years. I have other friends that are also complaining about their refrigerators. That is why I decided to write this.

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

We spent $3000 on this model fridge in 2016. By all accounts based on what Ive read about this issue, Samsung has known about the ice maker issue this model has since 2015 and did nothing to stop the sale of the fridges. The first time it happened, it being that the ice maker frosting over and water leaking out from the ice maker opening, it was two years after purchase and out of warranty, so we called a local technician. He charged us $370 to fix the issue. He said it was a very common issue with Samsung fridges and it had been going on for years. Two months after he left of course the issue came right back. Samsung is now changing its tune and is stating that they will pay for the ice maker itself and help us find a technician to come out and replace the ice maker. It will cost us another $250 to have the ice maker replaced and there is no guarantee that the new ice maker is any different than the one its replacing. My sister-in-law has the same fridge and has the same issue. My good friend has had other Samsung appliances lately and they have been terrible in terms of reliability. I am telling everyone I know to never buy a Samsung product again.

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

Maybe you should ask about repairs and durability. The piece holding the vegetable drawers in place broke and the whole unit had to be replaced. Then the door handle came off. Even though we had a maintenance agreement, we had To pay for everything. For example, the freezer door handle was considered cosmetic. By the time we got through fixing everything, it cost us about $500. You can tell Samsung for me that they are a company that no longer takes pride in their quality since it’s all about profit. Maybe they can start calling them Samsuck again. I am not making this up.

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

Bought on Black Friday 2011, waited 4 months for delivery. Six months later, noticed that the freezer door wasnt opening easily or closing all the way. Discovered the bottom of unit under the freezer door had ice building up underneath it. Busted it up & got it all out, freezer drawer worked perfectly. Few weeks later, it started all over again. Called Lowes, where it was purchased, & they told me no warranty, as it was now year since purchase date. My argument was that I had not actually had possession of it for a year, only 8 months. Got nowhere with Lowes, so every few weeks I get on my hands & knees & break all of the ice out of the bottom.I cant find any water leaks & have no idea where the freezing water comes from. Also want to mention that a piece of the cover for the above ice maker fell off at approx 6 months, and a piece of the bottom ice maker did the same at around a year. Got a great Black Friday price for this $2,800 refrigerator, but I wouldnt give 2 cents for another one!! My fridge before this was 14 yrs old & was Kenmore, it was ugly & outdated but worked way better than this new Samsung!!!

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

This is an update of my review from February 18. The display panel was replaced today by a technician and the microwave is working again. It was a free repair. All in all Im satisfied.

We love the microwave when its working properly. Its only 4 years old and has failed three times. Each repair was easy and cheap once diagnosed. 1) Heard beeps during the night. Eventually beeped more often and left the dreaded SE error code. Called Samsung support and they suggested unplugging the unit and plug back in after a few minutes. Effectively they were telling me to reboot it. That didnt work. Found YouTube video with the fix for this problem. The ribbon cable connecting to the touchpad goes over a sharp metal edge frame of the control panel and vibration from fan operation eventually rubs through the cable causing a short.The fix was simple and only took about 20 minutes. I put a piece of electrical tape on the sharp metal edge and voila, no more beeping and no more SE error code. Samsung should have put a piece of slit PVC tubing on the sharp edge and this would never happen. Design problem! Cost to fix = price of two inch strip of electrical tape. 2) Door would not stay closed when shut. Found another YouTube about this. Tiny plastic tang which one end of door latch tension spring attaches to broke off. Replaced it with a tiny #4 sheet metal screw. Took 15 minutes. Cost to fix one small screw already on hand.3) Microwave would not turn on. Online search implied could be faulty door microswitch. Testing with cheap VOM showed which of three microswitches was faulty but suspected the one that no longer clicked and rebounded when activated by finger pressure. Found exact factory replacement online for $5 with free shipping. Took less than a week to arrive. 20 minutes to diagnose and replace. Doubt that many homeowners would have attempted doing all these repairs on their own. Three service calls even with almost no parts cost would more than pay for a new microwave, most likely not Samsung LOL.

My fridge did the same thing as been reported about these type refrigerators, the back panel freezes in fridge side and stops cooling fridge. After multiple times pulling back panel off and defrosting with a hair dryer, I did all my research online in forums and here was what I did to solve problem. I found out it was a fairly inexpensive defroster type electrical thing that clipped onto the defrost line behind the panel where the fridge side cooled, so I replaced it. When the fridge goes into defrost mode is when the pooling water problem happens, because the drain hole is frozen but if you take a piece of clothes hangar and wrap one end around the defrost line and allow the other end to drop into drain hole, it will heat up and keep drain hole from freezing. It has been working for about 4 years now without any problem, except only produces crushed ice.

My experience with our Samsung dishwasher is similar to the other experiences listed here. Dishwasher began having error codes after 14-15 months of normal use. After dealing with it working and not working for a few months we set up a service call through Samsung. A call to Samsung customer service led to nothing and they do not stand behind this product at all. Do yourself a favor and do not buy this product. You will be disappointed and left with a non-working DW in 13-15 months. No wonder the warranty is only 1 year. Samsung has a great scam going on here, but it will eventually lead to loss of customers in all areas of their business.

If it were possible to give zero stars I would do so. We paid nearly $2000 for this refrigerator less than 4 years ago. We got only 1 year of trouble-free use out of it. Right after the 1-year warranty expired the ice-maker started completely freezing over, making it unusable unless we manually defrosted it. Even though the unit was out of warranty Samsung agreed to repair it for free. Repairman came out, made the repair but said we WOULD have trouble with the unit again. Indeed, and sadly, his prediction was highly accurate as a year later we started having the exact same problem. Now Samsung wants to charge us $525 to fix it AND they only offer a 90-day warranty. Samsung, they make cellphones that catch on fire and refrigerators that only work properly for a year. AVOID this companys products at all costs. They are not to be relied on. The government should do something about them but Im not holding my breath waiting for that to happen.

Bought two fridges. Within 4 months water was accumulating on the bottom of the fridge compartment in one then the second one did same at six months... Replaced fridge fan on both since ice buildup damaged both units... Replaced heater elements on both as they both failed, replaced PC board main on both as well as PC inverter board. One is running. Other has died again with the user-control-and-display-board having failed along with freezer fan failure. Now has burnt insulation smell and no power to interior lights. Repairman was stumped. Considering using these appliances as anchors. Never had so much trouble and spent so much on two fridges. Worthless. Samsung should stick to making phones.

Samsung Microwave Model SMH9207ST - We have had a Lowes Tech over 4 times due to our malfunctioning microwave. We love the microwave and its styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isnt safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsungs quality and commitment concerning customer care. Thank goodness for Lowes Extended Warranty as all this would be costly to fix.

My stove is really great. I especially love the center eye which is longer and used for grilling. Also the self cleaning oven which really does a good job. I can put the eye covers in my dishwasher to clean them if they get greasy.

I tried to warm up some leftovers and the Samsung microwave model SMH9187ST just stopped. I reset the time and tried again only to have the thing display X and 0 and then went dead. I checked the circuit breakers and all were fine. I checked the manual and unplugged the unit, waited a minute and plugged it in but no luck - still dead. I called customer relations and Gerardo informed me that the unit was out of warranty and he could schedule a repair at my cost. I informed him that this was our first Samsung appliance and having it break just over 2 years when we only warm up leftovers is not acceptable. I told him that we had a LItton counter top microwave which we had for over 20 years without any problems and sold it when we purchased this unit. He checked for any recalls and said that there were no issues similar to mine and I would have to have it repaired. I told him this would be the first and last Samsung product I will ever buy and I will tell my friend and relatives not to buy this crap. I, too, checked Consumer Reports prior to buying this unit just like one of the posters here and bought it because they gave it a good rating. I will not trust them anymore.

A piece of the coating on my 8 month old gas stove broke off when lifting a grate. The grate did not even cover that section. The piece was over an inch wide and about 1/4 inch deep. Samsung refuses to replace the top section calling it cosmetic. I am appalled. I bought 4 Samsung appliances at the same time and have had to have 2 service calls on the dishwasher and it still doesnt clean the dishes. Now to have the stove top crack and not be repaired. I would never buy another Samsung piece of equipment.

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

I purchased my Samsung refrigerator in 2015 from Home Depot. I will never buy Samsung again nor an appliance from Home Depot. Approximately 6 months ago I noticed bubbling of the finish on the front with peeling. This includes the left door where the ice maker is located, the drawer and the freezer drawer. The surfaces are raised from the inside out which to me indicates rust. As I began my process to complain I began with Home Depot who informed me my extended warranty didnt cover cosmetic problems. From there directly to Samsung who has consistently refused to stand behind their product. Almost telling me it is my fault. Well what about quality of the product and consumer satisfaction? In the business we own, quality is our most important aspect. Without good quality and willingness to stand behind your products you are nothing. No more Samsung for this family. I found Samsung to be unprofessional in the way this was handled and have complained to the Office of the President without results. Stay away from Samsung.

We bought the range about a year ago. The convection oven quit working 3 months after we bought it. We just used the regular bake. Now it doesnt work. It heat up 175 and doesnt get any hotter. Its a lemon. That is the last Samsung Ill ever buy.

We purchased all our appliances for our new home. Everything still works but our icemaker on our Samsung Refrigerator. We paid 2,000 plus for this item and icemaker maybe worked 6 months. All froze up and leaks down from of our refrigerator. It is such an inconvenience, to have to fill ice trays and break our own ice. Having the drawer for a freezer is hard to place ice trays and it takes up space to store the ice we made. I called Samsung and they are denying any issues with their icemakers. Lady acted like she had never heard of this issue. I feel like we are living in the dinosaur age with this, but I cant justify buying a new refrigerator and we shouldnt have to, Samsung needs to repair this defective product that they sold to hundreds of people like me.

RF217ACRS - Bought fridge in June 2010. Freezer stopped working in June 2014. It was still under 5-year Sealed Refrigeration System Warranty, so I went through a Samsung referred repair company. Our first visit was on 6/27. After our 10th repair visit on Sept 12, 2014, all of which entailed numerous attempts and were coordinated with Samsung Technical Support via telephone, our fridge was deemed unrepairable. (I have invoices and notes documenting each visit.) After 6 different Samsung repair ticket numbers obtained while working with Samsung Executive Customer Service to get Warranty compensation, I was exhausted. When I called them, I was on hold from 17:8 to 47:12 minutes each time and told something different every time. At one point I was talking to an individual in CA (address was residential via phone # look-up). They broke me down when they told me that our repairman should have gotten a 7000# from the Samsung Tech at the time the system was deemed unrepairable. We went entire summer without a working freezer. We would have dumped the refrigerator earlier had we known warranty was not going to come through. I could go on, but I think readers have the idea and the point(s) I am making about Samsung Refrigerators and their Executive Customer Service.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

This refrigerator was the most expensive in the store, but I thought it would be the best and it is the absolute worst. For $3,500, you would think you would not have to defrost the area of the ice maker. It works like the cheapest brand in the store. It doesnt give you ice cubes, just pieces of ice that go flying everywhere. Ice gets built up and clogs the ice maker and you have to take an ice pick to remove it or it wont make any ice. I absolutely hate it and Im stuck with it for a good long time.

After only 15 months, the touch pad quit working. The #3 would not work but I thought I could live with the default setting. However, two days later, the oven will heat to temp then shut off. The repair person said the cost would run between $285-$500 to fix depending on how many parts he needed. This is half the cost of the stove. I will NEVER buy another Samsung appliance. A stove should last longer that 15 months!

Excellent refrigerator, however ice dispenser push bar is starting to scratch after only a few months use. Overall, excellent, especially with the chill drawer.

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. Im very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

My Samsung refrigerator is five or six years old. Since the beginning, I have had problems with it. (Water accumulated underneath the vegetable and fruit drawers.) While under warranty, the refrigerator was repaired by Samsung without a problem. When the same problem recurred, the refrigerator was out of warranty. Since it was the same problem, I sought help from Samsung.The tirade I was exposed to from the manager of the support/repair department at Samsung was shameful and insulting. He was indignant that I should ask for a repair from Samsung and scolded me like I was a 5-year old. He said that a five or six year old refrigerator was already very old and then asked how long did I expect a refrigerator to work anyhow? He went on and on until I finally said Thank you and Good bye.Today I replaced that defective part myself and found that when it was repaired the first time, a used or refurbished part had been installed. This was obvious by the amount of duct tape and silver tape (used by heating duct installers) that held the part together on the side on the back, hidden from view. I was surprised the used part lasted as long as it did. I will NEVER recommend Samsung products to anyone. I am thoroughly disappointed in the refrigerator and the so-called manager without any managerial qualifications. I prefer to remain anonymous but if Consumer Affairs needs more verification, I will be happy to supply copies of whatever I have.

Less than two years old and it has never worked properly. 70 degree drop in heating. Takes 30 minutes to heat up. Samsung fixed once and broke again in less than 6 months. In process of replacing entire parts of oven and new board. Samsung repair came out and told us he did not have the right parts, that the phone people did not tell them the right things. Stay away from Samsung.

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

Like many other reviews, Dishwasher constantly leaks at the seal on the bottom of door and the door for the soap rarely opens in the cycle. Dishes are always dirty at the end of the cycle. I usually have to run 2 cycles. We also purchased a french door/bottom freezer/water dispenser refrigerator. The ice maker is HORRIBLE. Makes terrible ice and does not dispense as cubes, comes out as crushed/broken and kind of fuzzy. Cannot wait to replace both.

Samsung is my go to brand for appliances. I didn’t hesitate buying my Samsung gas range and lm happy with its performance but I am not feeling same about the look. Two things disappointed me when it arrived after ordering it online, sight unseen; the bright red lined knobs on the sleek white range and especially large gap between the warmer drawer and the oven door. If they could correct that, I’d be 100% happy with it.

I bought a Samsung refrigerator. After couple of months I started having issues. Doesn’t cool enough the top refrigerator the freezer. I bought the warranty, they took my money and doesn’t have any technicians in my area. I had been calling them. They said I will send a tech. Never showed up.

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didnt think to take a picture of the SE error first. Ill explain later why that matters.Unplugging the microwave for a few minutes and plugging it in again, got rid of the SE error. Unfortunately, the microwave would then turn on by itself and attempt to cook an imaginary baked potato. It was like a ghost was pushing the baked potato button. I assume there is such a button, the display would read BAKED POTATO and the microwave would run. Not a good situation. We unplugged the microwave. I then researched further, and found that this is not an uncommon problem and a number of people were successfully getting this model of microwave with the SE error repaired free of charge.I called Samsung and related my story. I was given options for repair, each of which would cost me more money than I wanted to spend. When I countered that I had read Samsung was fixing the SE error, I was told that was true BUT I NO LONGER HAD THE SE ERROR. The customer service rep said I now had a different problem, the imaginary baked potato cooking problem. Frustrating. She then said perhaps I could plug my microwave in again and the SE error would return - worth a try. She gave me an issue ticket number for future use. I plugged the microwave in, and after stopping and clearing some baked potato cooking sessions, and a few hours of silence, the SE code reappeared. Success, in a manner of speaking, I took several pictures of the display showing the SE code.I called Samsung again. I gave them my ticket number, explained that I again had the SE code, and asked that they repair my microwave. They said okay immediately, but emphasized my consent that if the issue was something other than the SE error, it would cost me. I said fine, and explained I had pictures of the SE error to show the repair tech even if the microwave did not display the SE error when he arrived - which was the case. The tech came this morning and repaired the microwave this morning. Yes, I had to go through some hassle, but Samsung repaired my nearly four year old microwave at their expense. Thats pretty nice. (They repaired a more than four year old TV for me too, but thats another story.)

This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.

It Works great and it heats up very fast and it looks nice. Good quality for the price. The self cleaning does a great job. Better than any stove that I ever had before. I looked at many brands before I purchased this one and I know I made the best choice. Now I love it and very glad I bought it.

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

We purchased a Samsung 4 door refrigerator Model RF31FMEDBSR the BSR must stand for the BS run around they will give you at Best Buy Jan 17 2014 - amount was $3,000. The ice maker stopped working March 20th 2015. Went online looked at customer support did all the things they ask you, reset button check! Pull out it and look at water lines check, etc. Two weeks later my 6 month old Samsung Microwave starts going off and on turns fan on when Im out of the room and is flashing error signs. Call Samsung, set up appointment for the microwave. They say they will check out the fridge, why they are here. Get a call from service repair next day saying fridge out of warranty. It was made in May 2013 and out of warranty in July 2014! When does a warranty start from a manufacture start at manufacture date, and not the date sold? Have called customer service talked to higher ups with no help. Will never buy another Samsung product!!!

Unit locks up and wont function properly. Display will show all is well but food gets soft in freezer. You then run diagnostics function and it shows all is well. Next step is to unplug unit for 90 sec. then power up and hope that fixes it. Ice maker was junk from the start. Im on third ice maker assembly and possibly the 5th tray. The older the unit gets, the more defrost problems we have. I am replacing main board today. I hope its upgrade and not just a new set of problems.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

2 months out of 1 year warranty and drainage and ice issues. Refrigerator not cooling properly. Samsung service terrible with hours upon hours on hold. I will never ever buy another Samsung. Water flooding and freezing under crisper drawer. Spoiled food 3 different times. Temperature sensor is behind control panel which gets frozen due to a defect in drainage system.

From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

Purchased this top of the line double oven stove from Lowes South location in June, 2017. On February 21st dropped a glass cover from a casserole. A short height (3) from the stove top resulting in the glass top shattering. The stove was still under complete warranty and nowhere did it indicate in the manual that glass tops were excluded in the warranty. Phoned Samsung and followed their instructions as to taking photos of the damage and when speaking with them we got the impression that everything would be repaired. As soon as Samsung received the photos they responded very quickly that it was excluded under the warranty. Nowhere on the warranty was there such a disclaimer. We will never buy another Samsung product again. We would not recommended this company as they do not stand behind their warranty.

Have owned the side by side for 2 yrs and the interior is broken in very many locations. The interior drawers are plastic snap-togethers with plastic caster wheels that break off. The plastic covers on certain sections of the interior are cracked. Would not recommend this unit to my worst enemy. Even though this unit lists for $2400 it is cheap cheap cheap.

I had a Frigidaire refrigerator that lasted 20 years. My family said time for a new one so I went to and found a Samsung refrigerator double door with pullout freezer drawers purchased 12/1/15 warranty 1-year. I didnt get extended warranty within 2-months past warranty. Bottom freezer started making loud noises and went out. Of course you call to Philippines so I had them fix it 400.00. So now 14 months later it went out again. I called to see if there was recall or they would discount, nothing. I have to fix it so waited for 2-3 hours for technician. Turned out the Samsung had sent wrong part. So I call asking for a discount for my time, nothing. So stay away from SAMSUNG. Also dont buy appliances from Home Dept. When you drive away they wash their hands of any responsibility.

My previous refrigerators lasted 15 years without one problem. This Samsung lasted less than 2 years before we had to pay for a new defrost timer. Now, less than another 2 years has past and it is broken again. We do not even live in a hot area! We live high in the mountains... what a piece of crap. Never buy Samsung refrigerators. They are junk. They should stick to TVs. My TV has been flawless for 10 years.

We have a Samsung french door fridge with a freezer at the bottom. Every few months we have to get a hammer and screw driver to remove the ice build up in the freezer compartment. A total piece of junk.

My Samsung Fridge Model #RS265TDRS started acting up after about a one year. I noticed our milk spoiled prematurely along with other items in the fridge. I remember hearing the fan in the fridge sound louder than usual just a couple of days prior to this. It appears the coils have froze up with ice causing the fan to ice up also stopping it from spinning causing a domino affect. I will have to locate the receipt and upload at a later time. I see this is a very very common problem with Samsung. This was not a cheap fridge and to be having this issue this early is ludicrous. I have the unit turned off and am allowing it to fully thaw before restarting it and seeing how long it lasts this time. Very Very angry & disappointed with Samsung.

I purchased a French Door Samsung refrigerator almost a year ago.. At six months I had the ice maker replaced. Now it is not working again! They told me to get it repaired and they will reimburse me?!

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. Its the stupid ice maker. It doesnt give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said thats how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so Im stuck with it.

TWICE I have had a repairman come for the fridge. TWICE it was ice buildup. TWICE in one year. The third time it will be replaced with another brand. Because the repair is starting to equal another fridge! Samsung you make these and you cant fix the ice buildup problem? What the hell is wrong with you people? Do you not care? Im a widow and cant afford a repairman twice a year to deice this piece of crap. When searching google for the problem there are a million videos about ice buildup. SO YOU KNOW THERE IS A PROBLEM. FIX IT!

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what Ive heard, it isnt much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but dont like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when its going to happen. It just does!!! Disappointed in Samsung.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

We bought the better microwave but as far as operation it is more difficult to use setting time and temperature and turning on are not like the usual microwaves. Sometimes when you punch the buttons they do not respond and you have to go thru the whole process again and hope it functions. Would not recommend.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldnt use the fridge to full capacity. As instructed by technicians there were so many things which I shouldnt put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I dont remember till date if I ever had to be so careful in using the refrigerator. I couldnt use half of the space in refrigerator fearing it will get spoiled.Not only that, my refrigerator stopped working completely 3 times in just a span of 1 year. Again they had to change the parts. I kept on calling them and asking them to change the refrigerator as it was giving me so many problems (not to forget just in 1 year- full warranty period) but they just turned deaf ear to my requests, even when I contacted their supervisor. Ill never ever recommend Samsung refrigerator to anyone after this experience. It looks like every time the warranty expires, Ill have to keep purchasing extended warranty and bear with the refrigerator. This Samsung product has been a big pain in the ass.

I have a RS265TDRS French door refrigerator now for 2.5 years. The cooling coils kept freezing up and it took 2 repairs costing $300 plus to fix the issue. Now the freezer is draining water into the lower part of the freezer and after a week water drains on the floor. Samsung will not warranty the defect and I will have to pay for the fix. And goodluck have a Samsung repair service center sending a representative out in a timely manner. After 3 days waiting for service, I called the service center (John Micheals) and was told yes they had a long backlog of service request. I called a local service company and had a repair service rep the next day.

Good refrigerator. Stays cold and is efficient. Easy to clean. Only one problem I have found is that there is not enough room for you to put what you need into this refrigerator. And the freezer space is small.

I bought a new fridge in November. March it stopped working. Call Lowes they say. They cant do anything to help, call Samsung. They come out look at it and say Parts will be a week. Then parts didnt come as expected. So its two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts. So now I have a new fridge for 5 months and at least 1 month it hasnt worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind its a total loss and I want a new fridge delivered now. I bought new fridge and it isnt as good as the old one.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.