We purchased a Samsung over-the-range unit and we too got the error code, unplugged the microwave and it worked well. That is for a while. I heard a ping noise and the springs for the latch broke. I had complained about this since day one, since we got it. It was even checked several times under warranty and was told it was fine. This is what I get and Samsung will do nothing about it. Count me in for a lawsuit. Never buy Samsung again.

Purchased a Samsung French door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched the web for this problem and apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether. Called Samsung again and they refused service. This is a very poorly engineered and very expensive product to have customer service denied. Model RF23HCEDBWW.

Paid $2,000 for our Samsung fridge in August 2014. Last May started hearing a very loud rattling noise, ice was crushed most of the time too. Had technician out to the house 3 times to be told all normal! I will never ever buy from Samsung again! BUYER BEWARE!!!!

Had repairman look at 3 year old refrigerator. He said they had huge problems. Air leaking from frigerator into ice maker. Needs food grade silicone to seal. He said to call Samsung. Did that twice. The dont give a **. Out of warranty. Basically go to hell. Had a problem with three year old Samsung tv. Trash. Basically go to hell.

I bought my a Samsung RS-261MDWP model # refrigerator about 3 years ago from Best Buy. It has been a nightmare. Within the first 6 months I had 5-7 service calls. Thank God I purchased the extended warranty. The ice maker went out, the display board stopped working, they had to replace the motherboard, and a couple other things. Finally, after about 3 months of nonsense and not getting all the repairs done in a timely fashion, I was so fed up that I just walked in to Best Buy and demanded they give me another refrigerator. Of course I got the story that it has nothing to do with them and I would have to call Samsung or their Geek Squad department at their toll free number. I demanded to speak with the store manager or someone in corporate. I told them I have had several different men in my house for the past 5-6 months because the 3rd party company they are using for repairs doesnt know what they are doing and keep sending different people which all say its something else every time. I finally got a higher up manager that agreed that this was ridiculous and gave me whole new refrigerator. It wasnt even 6 months before we had to have a service call on that one. I have even ignored some of the other problems just because I dont want to have to keep calling them because they put you through so much. Today I had no choice because it has begun to make so much noise, it gets louder than the television. I will never buy a Samsung again. It also has started to freeze up, meaning it locks us out from getting water or ice so we have to unplug it for about 1 min so it will reboot. I say its possessed.

Price was over $300.00 and this appears to be a very common issue at around the 18th month of usage mark per the complaints online I have read. Of course, I called the company and they state, Too bad, it is out of warranty (12 months). The company needs to look at the business they are losing over what could be a small fix. I will no longer purchase any Samsung products. I was a dedicated Samsung customer because the quality was there in the past. In this economy, you would think that a company would value the customers they have and when they see a defect like this, they should address it, not just brush it off. Samsung needs to look at Tylenol for an example of going above and beyond for its customers. So with that said, I have a $350 microwave that lasted less than 2.5 years so maybe I will just purchase a cheap microwave every year. At least, I will get a new one each year and may be more cost effective,

Thinking about buying a Samsung refrigerator think again, Question is - What is Samsung doing about the frozen drain line issue? Do you think that a customer wants a defective product? I dont want to defrost my system every so-often, plus with the Samsung name youd think they would do something. Im almost 4 hours in working basically for Samsung... BS! Contacted Samsung customer service and get what I expected, nowhere.. The customer service rep said this is a unknown issue, https://www.samsung.com/in/support/home-appliances/resolving-drainage-issues-in-samsung-refrigerators/. So, I sent that link to customer service rep... Then was told its out of warranty. Yea, I know I only have it for 1 1/2 year and have learned that I will be repeating this process about every 1-2 years. Luckily, I am a handy person and do not need a service call. If you have a Samsung refrigerator plan on a defrost cycle every couple years when water pools up under the tray thats a good sign to start eating up the food.. Then plan a weekend to shut it down.... What I learned is to stay to the basics. A simple refrigerator without all the crap, ice trays work fine, the sink for water and 2 doors. Oh and that smug free door. Yeah, wanna see a picture it aint smug free and its dame hard to clean it off too.. Venting over!

I never write reviews but I came on this site to see if I was the only one who had a problem with this stove. ALAS, I was NOT. We had the same problem with the temperature controls as many other reviewers did. Luckily my husband was able to change a part and fixed the issue. After several ruined meals since I couldnt figure out what was wrong initially. However, my glass top has broken twice in the last year. I had an old GE range prior to this and it lasted forever! It was easily 15-20 years old. I bought this Samsung smooth glass top range when we remodeled our KItchen. (MAybe 3-4 years ago) Loved it! Im not hard at all on appliances. I turned my teapot on to boil water for tea the first time and I heard a loud crack. TUrned around and the entire top had shattered. We had the glass top replaced, which was a costly repair but we liked the stove. The other morning, I had a small skillet on the stovetop making eggs, I turned around and heard another loud CRACK! This time it cracked underneath the skillet and into about four large pieces. SO, I am guessing from what I see here, no reason to call Samsung. We can replace the glass top again but honestly, the money we spent to fix these issues were as much, if not more than, the stove itself. I would recommend another brand glass top stove/oven if youre looking for one.

Poor washing, broke after one year bec of a small piece of food in the pump, takes a long time to wash, trays get stuck easily and derail fast when pull with some dishes inside. So expensive for so little results. Their fridge is worst. Need to have class suit action about the poor quality of their appliances. Faulty built, break easily, expensive to fix, big for nothing.

The refrigerator is less than two years old and has a habitual freezing problem on the back panel. It freezes and then the fan knocks on the ice and breaks. No one knows why it does this and hhgregg, because I didnt buy an extended warranty, will not help at all. No one really knows how to fix the problem either.

Bought Samsung 28.5 cu. ft. French Door Fridge (spent $2500) in Aug, 2010 from Sears. After 4 1/2 years, it broke (no longer cool in fridge and cold in freezer). Asked Sears repairman to come (inspection costs $85) and said the compressor has to be replaced. Control board may also need to be replaced which costs another few hundreds. Samsung only covers the compressor parts but not labor. Estimated costs for labor is close to $500. It is totally rip-off and the worst experience for buying appliances. Never buy Samsung again for their unreliable products. I have a 26 years Admiral fridge in the garage which still works fine (except bit dripping water under and bit rust on some outside metal hinge).

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

Do NOT buy a Samsung refrigerator even if they GIVE you a lifetime warranty!! The icemakers a nerve fixed due to a design flaw. The Brick will not tell you the truth. Conmen just using junk appliances!!

My Samsung refrigerator (Stainless Steel Bottom Freezer) is less than a year old and the freezer stopped working this evening (12 Jun 2018). I am thoroughly convinced, after having read similar reviews published within the last few days and weeks, that the Samsung refrigerators were either immediately defective upon being manufactured or became defective while in transit. Though the product is currently under warranty, I do not look forward to having to deal with the retailer (Home Depot) and/or the manufacturer in order to repair it. I strongly advise the reader to not purchase a Samsung refrigerator.

I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that there would be a bucket of ice the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.After 75 minutes with this person, we were advised that we would probably have to replace the ice-making system, not under guarantee. She assured us that during this time, they were having one of their service people identify a local service location to assist. Then we told her that the refrigerator and freezer at least were working before we followed their instructions and shouldnt they be responsible for damaged food and whatever needed to get the frig and freezer working. She said to make an itemized list of the fold that was spoiling, take a picture and show the price. Didnt say they would reimburse, nor did she suggest any responsibility on their part for the problems caused by following the directions on the tech support.At this point, we asked for a supervisor. We were on hold for about an hour and finally hung up. We called again and were able to speak with a tech person who was able to at least get the frig and freezer working. The icemaker appears to be working now, but it will continue to back up and freeze, like it always does. This morning, another tech person called and asked if she could help resolve this over the phone. This was very disappointing, as I was expecting either a call from the local appliance repair place or perhaps the supervisor. This was unbelievable, and of course I was angry about how our problem was being handled. I mentioned that unless a supervisor was willing to call me back (I was no longer willing to wait for someone not to come on the phone), there was no longer a need for conversation. The tech support people were polite. But I will never, never again purchase any Samsung product.

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

We ordered a new Samsung dishwasher from AJ Madison. We ordered it, received it on 11/28/12. My husband installed it that night. The next evening, I loaded it, ran it and opened it. Soap was never released. I ran it again, and it was the same thing. The little door never popped open to release soap. I called the next morning. The girl from Samsung didnt really know why but theres a sensor & if its blocked, maybe it would not be released (she couldnt tell me where sensor was located). Now, its Sunday, 12/2/12. I ran it again, making sure there was nothing too tall or blocking - same thing. I called & a service call must be set up. This lady said the other person lied - there is no sensor, only for water level. She gave me the name of the service company & number. They would call the next day. The guy left his name & number. I tried several times to call him & the service company (the phone rings continuously & I cant leave voice mail). I called Samsung again - a lengthy call. It turns out its not that company. Its a different one. Dont you think I should be told this? They have my number, & I was told I should call them to set it up. We set up for Saturday. AJ Madison called & said they dont have a repair company that works on Saturdays & I had one for Monday. No one told me about that. Monday was not good for me. We called Samsung up . Well, we had to argue, of course, but some nice guy came on Saturday, 12/8/12, and said, The part is broken; it needs to be ordered & replaced (he doesnt have it in truck). When the part comes in, someone will come back & replace it. I ordered a new dishwasher - not a floor model, clearance center, or scratch & dent. Many, many, many phone calls to both Samsung (who is giving us the runaround) and AJ Madison (who is giving us the runaround) have left us with a broken new Samsung dishwasher which has only been used 3x and is broken from the start. I ordered this & think I should have some right to getting one that works the first time correctly (not broken). Im still washing by hand. Furthermore, we have offered AJ Madison to take it back & we are willing to spend more money w/ them & get something else (my husband is even willing to bring it to them). They will not do that if it can be repaired again. I ordered a new dishwasher - not a floor model or scratch & dent. We are extremely dissatisfied w/ both companies. I should have some right to get a properly working appliance for my money. We have been greatly affected by Hurricane Sandy with 4 & 1/2 ft water in our home. Now we have to argue & call daily for something that was defective. Give us a break.

We have a Samsung model RF217 series refrigerator. Its an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, Id love to hear it.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

I have experienced the same complaint everyone who owns a Samsung microwave seems to have - the SE error code. I contacted Samsung and it took four chat sessions and an angry phone call to have a service person come out. I was told the control panel would be replaced, no charge on epidemic warranty; servicing agency knows nothing about it. I was told I would have to pay for the control box if it needs replacement. It seems like Samsung is well aware of this major problem, but has chosen to do nothing until your unit fails - and it will. Then they horse you around for days to get it serviced. I have lots of Samsung products with no problems, but this microwave has totally destroyed my Samsung vision. It is just an out and out piece of crap. The ventilation system sucks, which I believe is the cause of the SE code because moisture builds up in the control panel. If I have to replace, I guarantee it will not be with another Samsung.

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

$700 dishwasher started acting up 9 months after purchase. Kept shutting down before going through full cycle. Dishes were very dirty. We called for repair since they would also be there for the second repair on the microwave (bought at the same time). A circuit board was replaced and lasted 4 months before breaking down right before July 4th barbecue with 80 people. I spent the next couple weeks talking with various people. 3 times made it to their executive customer relations level. Was sent two emails confirming a one-time repair as we were now out of warranty. Received a final call informing me they have no one to service the machine, I was out of warranty and they would not service, despite previous agreement to service. So what happens when they sell extended warranties at the point of purchase, if they have no one to service the product? I called an independent service company. They advised me not to have it serviced. States Samsung has chronic problems with their circuit boards. To quote, They make great phones, they should quit there. I will never purchase another Samsung appliance. I spec products for kitchen renovations. You can be sure they will NEVER be on my list!

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up. I called back and Jose answered this time. He spoke broken/heavily accented English and after being no help in getting a repair person out today, I asked to be forwarded to a manager. He put me on hold, came back after 5 minutes and said he was forwarding me to a manager. After waiting another 5 minutes on line Samsungs system cut me off. I called back a third time and the only thing they did for me was to contact a repair company to set up an appointment. I lost 4 hours of pay waiting on the service that never came. Samsung has poor products and even poorer service. I will never buy another Samsung product again.

I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!

BOUGHT SAMSUNG FRIDGE & DISHWASHER FOR A TOTAL OF over three thousand dollars. Spent 2 hours with their service rep, to no avail, with no help. Except kept putting me on hold over and over. When calling & asking for help Kept me on the phone for more than 2 hours total. The fridge keeps freezing over in the bottom and Deli drawers, Dish washer leaks and replaced both flow meter replaced turbidity sensor both sensors in dish washer at a cost of over four hundred $$ for service & parts from Samsung and repair shop. So both still dont work and repair man coming again tomorrow for the 4th time at a other service charge. Each time on returning service call one hundred thirty five dollars each. Dish washer wont fill & leaks... and fridge drain lines still clogged, fan wont work either in bottom of fridge compartment. Bottom deli drawers fill with water. This is been going on for several weeks now. Very poor customer service. Suggest any one check out other problems before you buy, dont just take my experience as judgment. Check out other also.

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

As our five year old Samsung refrigerator is now trash (model RB2178AB), time to research before replacing. Loved the fridge, no complaints except for twice having to replace the gallon bin in the door. But last week freezer quit and now fridge. Repair person says a freon leak. Not repairable. Expensive purchase for 5 years of use. With a Samsung dishwasher that has required 5 service visits...no more Samsung appliances for this family!

First the reason for my review is to warn consumers about a Samsung refrigerator and I dont want them to make the same mistake that I made. If I could do it all over again, I would have kept my old refrigerator or got a different brand. I bought this mess of a refrigerator in September 2013. I bought a Samsung refrigerator for $1500.00 and a 5-year warranty with it. I am so glad I did because it’s been problems every since I had it. I had a technician come out to replace different parts on this refrigerator at least 3 times since 2013. The ice maker keeps messing up and not producing ice. If you leave the door open for at least 15 minutes then close the door, it won’t produce ice. The water freezes up and it won’t produce ice either. I hate I even bought this freakin Samsung refrigerator. After my warranty is up, I will sell it and get another refrigerator. The only reason why I am keeping it is because it is still up under warranty. I will not be able to afford for a technician to keep coming out after the warranty has expired. Damn you Samsung and the people who put this refrigerator together. If I could shove this refrigerator up their butt, I would. Please, Im begging the consumers, DONT BUY A SAMSUNG REFRIGERATOR!

RF 268 Series Model RF268ABBP - We bought this refrigerator three years ago and now it is going to cost me a minimum of $400 to get repaired. I came home to a flood in the kitchen because the cheap plastic piece going into the water filter cracked. Next the temperature and water control panel goes out and the freezer is freezing up. It sounds like there should be a Class Action Lawsuit against Samsung regarding these refrigerators. Also, I called Samsung and they were going to have a local repair company call but they never did. I finally went to Lowes and got someone to come out. DO NOT BUY SAMSUNG!!

I bought a brand new Samsung glass top/double oven, convection range 4 years ago. I paid a lot more than I usually do for appliances, thinking it would last the rest of my life. I bought the flat bottom pots they say to use, not knowing that if the bottom is aluminum, the burner would get hot enough to melt the bottom if the pot boiled dry. I ended up with aluminum melted into the top and a huge crack when it cooled. Samsung says no replacement top available, buy a new range. Customer service non-existent. Oven didnt hold temp either when baking.

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

Microwave SMH9207ST spontaneously turns on when not in use. Walked in to a small fire burning in the microwave while running which spontaneously started while we were out. Entire walls of microwave were melted with some damage from heat to surrounding cabinetry. My guess is we were 15 minutes early to a full on house fire. Not expecting Samsung to accommodate.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

Zero support. Dishwasher dead 14 months. I tried both chat support and their online message board - chat hung up on me and mod wont reply when I give the serial number and they find 14 month dishwasher out of warranty for two months. Spent $200 to diagnose and parts more than the dishwasher - repair guy says Samsung like toilet paper - disposable and zero reliability. Bought $2500 Bosch this morning and this crap going in the dump.

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

I really love all the features. The timer is great. The best thing about our Samsung range/stove is the griddle in the middle! Its a long burner that you can put a griddle on and use for pancakes. Total game changer!

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but dont care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! Im all for a class action suit - sign me up!

BUYER BEWARE!!! “Stainless steel” is a hoax!!! RUST bleeding through on doors and drawer after 1 year-- not covered in HD’s Protection Plan!!! I purchased an attractive Samsung fridge on December 29, 2016 at the Conshohocken Home Depot -- HD ref # ** 33- Wide, 18 cu. ft. Counter Depth French Door Refrigerator. It fit perfectly for my kitchen design. Home Depot delivered months later, and I started using the fridge in May of 2017. However, after one year I noticed spots of rust bleeding through on the sides and front of the top two doors, and on the top of the drawer, as well. As recommended, I clean the fridge with mild soap and water. I called HD Customer Service. The “finish” is not covered in the HD Protection Plan. They called Samsung. Samsung won’t do anything because the one-year warranty expired. So, there’s nothing to do except grin and bear it. Well, there’s no grin on my face -- pretty outrageous!

After 4 years the PCB mainboard crashed. Spent php3650 for the repair, after 4 years and 4 months then this problem suddenly appeared. From Henrys Electronics regarding the quotation of Samsung Ref. System Php 6,350. System reprocess estimate: (Replace leak test, vacuum flash, charging of refrigerant, labor & transportation) Call us ** or this number. Thanks.

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

Since purchasing my refrigerator, weve had to replace the shelving on both doors a total of 10 times at a cost of $41.00 per shelf. The plastic around the interior shelf and drawer systems has also broken. I researched the product and found the shelving was determined to be defective. I contacted Samsung to see if they provided alternative replacement shelving to replace the defective shelving. First off I attempted to chat with a Samsung representative, they could not understand English and I was asked to to simplify my words. I then called Samsung and was told they did not have an alternative replacement, they would not provide replacement shelving, they would not discount the cost of the replacement shelving, and basically notify me there was nothing they could or would do. I am a long time Samsung customer, and I will never purchase another Samsung phone, computer, television, or appliance from this corporation. The original cost of this refrigerator was $1,300 and I was told it had it should last an estimated 10 years, which is a joke. The problems started when 3 months after it was purchased. I work with manufacturers of appliances on a daily basis as a regional manager in the multi-family housing industry and have never had a company care less than the Samsung customer service agent I spoke with. To not even offer the known defective replacements parts at a discount is unheard of.

Last September we had purchased a Samsung refrigerator. A month later the Slide and Reach pantry flap broke; very cheap design. I had some personal issues with my aging parents and was unable to do anything until May. First, I had difficulty communicating with the customer agent as well as being told that the part number in the manual may be different on their end. Really??? After almost 40 minutes they said the part would be shipped. On July 2, I called and again there was an issue understanding the reason why they did not ship the part. Again, after another 40 minute conversation trying to clarify what part I needed he assured me he understood and will ship the part. It finally came July 11. Guess what? WRONG PART. Sent me the drawer and not the flap! So, I call again. After 10 minutes of listening and not understanding the woman on the other end, I asked to talk to someone who spoke better English. After 10 minutes on hold, a supervisor (not speaking any better English) told me this part was not covered under the warranty to be shipped and that only a technician could order it; technician NOT covered under the warranty. At least, this is what I understood of the broken conversation. I will do my best to make sure that any major appliance purchased in the future will be made or serviced by the United States such as I have been trying to do with the things I purchase now.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

Purchased this NE595ROABSR/AA range Jan.22, 2013 at Lowes. The front right burner would cook on high even though it was set on low. Managed to deal with that. Yesterday in the middle of preparing dinner, the range shot fire with a loud explosion. Samsung does not stand behind their products and you would think that a new stove that we paid $900.00 for would last longer than 2 1/2 years.

I have had issues with every Samsung appliance that I have purchased (fridge, washer and dryer). My refrigerator ice machine busted after 2 years, water dispenser never worked properly, and now after 3 years the refrigerator isnt cooling. Only Samsung can repair and the cost is astronomical. The customer service sucks. I spent an hour on the phone just trying to get an appointment scheduled. The cost to fix is almost as much as buying a new one. STAY AWAY FROM SAMSUNG!!!

We purchased the Samsung stainless steel bottom freeze refrigerator (Model RF4287HARS) from Lowes last November. The water from the dispenser is fine but the ice has a musty/plastic taste when it melts and is unusable. I contacted Lowes service and they scheduled a repairman to come out and check the refrigerator. The service guy ordered parts and in a few days, replaced the filter housing and hoses. The ice still tasted bad. I called back to Lowes service and they schedule the service guy to come back. He replaced the ice maker this time but that still did not correct the taste issue. I called service back and they suggested scheduling the service guy for a 3rd visit even though all the parts had been replaced. This was suppose to trigger an automatic Cannot be Repaired process and Lowes would request a Return Authorization from Samsung. First, Samsung refused to revisit the taste issue and also refused to issue a Return Authorization number. More or less, Samsung is saying were stuck with a refrigerator we cant use the ice from. Lowes Customer Support called and said they had done all they could do and that we could contact Samsung ourselves. We talked to a person in Executive Support thats suppose to be trying to get this resolved but, for now, were stuck with this refrigerator. We will never buy another Samsung product of any kind!!! If Lowes doesnt handle this to our satisfaction, we wont do business with them any longer and with our house remodeling business, we buy quite a lot from Lowes each year.

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

Samsung side-by-side refrigerator compressor burnt out only after 7 years. I still have my old refrigerator in my garage that still works after 14 years. I cant believe a cheap refrigerator can last longer than a Samsung refrigerator (it cost me $2,400). I called the service center and they told me that the warranty was only for 5 years. I will never buy Samsung products.

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isnt true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really dont want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and thats all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

I bought the RF217AWCP French Door in Nov. 2011. I had problems with crisper drawers filling with water. This week the motor started running loud and quit cooling altogether. I spent over $400 to have back panel, evaporator and fan piece replaced. The tech advised that he does the repair often and it is a known quality issue. When I called Samsung service, I was told 1) they have no complaints filed in their database on this model and 2) I probably was keeping too much food in it. Unbelievable!

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

When redoing my kitchen, I wanted a counter depth refrigerator but only have a 30+ opening. What I found is that Samsung is the only manufacturer offering this under $2000.00. Yes you can buy a Sub-Zero for $7k or a Liebherr for $4k but you also need over 70 in height which I do not have. I am not the only one in this situation. My sister recently faced the same problem, along with 3 other shoppers in the showroom... Right from the start there were problems; food and beverages freezing in the refrigerator, ice buildup and water in and under the crisper bins, water dripping on the floor, crushed ice chips rather than cubes. Repaired once with a new control they said was a design defect, but out of warranty so you are on your own. Now the ice maker has stopped working entirely, the freezing water is back in the fridge and on the floor and the ice cream is melting in the freezer. My friend also has this unit in white. She has the paint peeling off the handles, the same freezing/dripping water problems and ice maker problems. Not everyone has a huge kitchen where they have many choices for counter depth machines. Why are manufacturers ignoring this market? I understand the small kitchen accounts for 30% of homes and apartments in the USA. I am waiting for the repairman once again today... This Samsung is a piece of garbage! Dont buy it. Wish I had the $ for the subzero... but then again Subzero would be a better investment if I have to buy this Samsung crap every few years...

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. Im afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still havent received our rebate.

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

Youve heard the phrase, Let the buyer beware? Well, if youre reading this post and all the others like it in anticipation of purchasing a refrigerator, I would STRONGLY advise you to take heed! This refrigerator is a poorly designed, sub-standard product (in fact, so sub-standard it would have to climb a mountain just to get to a minimum-acceptable-proficiency level...). Mine has only been in use for 2 1/2 years, and weve had multiple issues, including most of the ones discussed in previous reviews. Currently, it has power, but neither the refrigerator nor freezer is working at all. Dealing with Samsung is difficult, as other reviewers have stated, and Ive been without a functioning fridge/freezer for 12 days. Mine is the French door model with the additional drawer and the ice-maker. I thought I had done my homework before I purchased this refrigerator, but clearly I did not research enough.Perhaps the fact that the most reputable appliance dealers in our town dont carry Samsung should have been a clue! If you are planning to purchase a new refrigerator, I hope you learn from my mistake and avoid Samsung. If not, you will likely soon find yourself unhappily a member of the ripped-off Samsung-appliance-owner family!

The refrigerator is new and has been working very well. We purchased this refrigerator on sale and it was delivered and set up. It has an ice maker that makes chipped and cubed ice, and makes more ice than you can use. It has filtered water in the door. It has a bottom freezer drawer that holds a bin for the ice cubes and a lot of frozen items. It has separate drawers in the interior of the refrigerator that are separately cooled. So you can keep your beer at a certain temperature while you watch the super bowl. It is a charcoal color and looks nice. The only thing I dont like is the lights of the control panel are blue behind a black panel and makes it hard to see when you are trying to order water or ice.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

Turned on the broiler element on my Samsung oven and less than 5 min later there was an explosion. You could see blue electricity arcing through. We quickly shut it off, the kitchen filled with smoke, and when we looked the element had exploded and broken. There were burn marks where the electricity hit in the corner. Samsung after dealing with them for two months has offered us $200. The repair person they had come out said it’s extremely unusual and not repairable. I’m pissed.

This refrigerator (Samsung French Door Refrigerator) is a huge disappointment. Both the refrigerator and freezer have frozen up. The ice maker no longer works. Many technicians refuse to work on Samsung appliances because they can’t be sure that they can even be repaired. I’ve had this refrigerator for less than 3 years. I’m having to defrost both sections on a regular basis. It’s not even a “lemon”. It’s just a bad product. Stay away from Samsung.

The refrigerator works well, but I clean it weekly to keep in good condition. Its heavy so moving to clean vents behind is a chore, but I do it at least every 6 months to keep it going. Some of the plastic parts just snap and break apart. All of my plastic drawers for vegetables/fruits and frozen foods broke and are held together with rubber bands. Water dispenser works fine but filters expensive and the area where the water comes out has rusted onto the door. But hasnt broken in 5 years. Ice dispenser works best on cubes, but not crushed ice.

The top rack has a section that is corroding and rusting. The dishwasher is just one year old. Customer service claims it is physical damage and they will not replace the rack. We put cups on the rack so that clearly could not be physical damage to cause corrosion and rust. Their products are junk. Do not buy Samsung. They are cheap products and they have terrible customer service.

I purchased a Samsung refrigerator in 2006 and after 2 years it stopped working. It was under warranty and repaired. The repairman replaced the motherboard. It happened again 2014. I Will never buy another Samsung product. I had a Whirlpool it lasted 20 years. I am buying another one.

In Jan 2014, a friend purchased a Samsung Dishwasher. A month later, it started to leak water onto the hardwood floor. Multiple service calls included a trip EACH to 1) verify the unit was actually leaking, 2) order a replacement control unit (supposedly had a software update for the vent actuation, which DID NOT fix the problem), 3) verify the leak was still there, 4) verify the leak was still there, 5) replace the unit with a new one (which started leaking the first cycle), 5) verify the leak, 6) verify the leak, 7) Verify the leak, and that time the Samsung Service Tech recommended we request a refund. We did so, and was told that we would be contacted in 3-5 business days with their solution. On the 5th day, not having heard a peep, we called Samsung to learn from an extremely rude customer service representative that Samsung wanted to attempt repairs until it was fixed. We asked to speak to this persons supervisor AND WERE TOLD WE COULD NOT. PERIOD. So we contacted Best Buy, who was involved in the replacement procedure from a month ago, and after less than 10 minutes, had our refund. 2 lessons on this: 1) Never again ANYTHING with the name SAMSUNG it - phone, TV, Microwave, garbage bag... 2) BEST BUY for any major purchase such as this due to the outstanding customer service.

We bought a Samsung dishwasher in Sept 2014 and it broke in Jan 2015 only after a use of five months. The customer service took so long to come. Finally they came and replaced a part. The only thing happened was the change of error. It didnt fix the machine. Then after a long effort they came and took the dishwasher and never came back. Its already more than three weeks and people around me are telling me its never coming back. It was a complete waste of money. Its still under warranty.

I bought a ceramic top Samsung oven a few years. Within 18 months one of the burners quit working, then the front burner works but stays hotter than the setting, now the oven wont heat at all. I will never buy another Samsung oven. Very shoddy product.

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didnt fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldnt issue another ticket because our serial number had a refund already issued against it, though the refund wasnt in our name or sent to us. We feel their error is not our problem and shouldnt delay our warranty service request. They wouldnt budge.Since then weve heard nothing but excuses and well call you in a week. Another CS rep claimed the vendor (Home Depot) must have shipped a unit that had been previously returned (laughable), Home Depot doesnt stock the appliances theyre shipped straight from Samsung. We both actually heard these claims on our phone. Every time you call you have to re-explain the issue to them and Im sure they keep a file on your case. Now theyre asking me to remove the label from the appliance and send a picture to them (doesnt that invalidate the warranty?). This has been the most frustrating experience weve ever had. Youd think such a big company would want their name to stand out in a positive light. WE ARE NEVER BUYING ANOTHER SAMSUNG APPLIANCE AGAIN. Im contacting my states Attorney Generals office and the FTC about our issue. We may not be able to get financial relief but, if it is determined that what theyre doing is illegal, they will spend money in legal fees and fines. There are state and federal consumer laws regarding warranties. I hope this word gets out so maybe theyll change their ways. Best to document all contacts with them to show how they treat you. Their service techs dont give paperwork so you gotta keep all emails, texts msg, phone records to present your case.

Bought a brand new Samsung refrigerator 3 months ago. This past Friday it died. Lost a fridge full of food and ruined my hardwood floor from all ice melting. Called and they couldnt get out til Monday. They said I would receive a call later that day with an appointment time. Never got a call. They showed up without notice on Monday morning. Tech said it needed major repairs and they wouldnt have the parts til Friday. Thats 8 days without a fridge. Called Samsung call center to complain and they didnt offer anything to help us. Asked to speak with a manager. The response received was you are unable to talk to a manager. Asked for an email address for a manager. Nope not an email address either. What type of call center or any business doesnt have a manager on duty. That is an absolute lie. They just dont want to be bothered. We planned on remodeling our kitchen with all Samsung appliances. Not any longer. DO NOT BUY ANY SAMSUNG APPLIANCES!

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

I have been reading a lot of bad reviews about Samsung, I wish I read about them before we purchased a 4 pack kitchen set. The fridge was a disaster, the ice maker continually broke down. The only saving grace for us was we bought the extended warranty. The repair company had to come so many times they finally gave up and paid for us to get a new refrigerator. Oh I forgot to say today our microwave died. Samsung STINKS, dont waste your time or money. You will regret it.

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldnt put out the fire myself. This was a gas range and was afraid of an explosion. I will never ever buy another Samsung product. My Samsung refrigerator, dishwasher and now the range are all lemons. I bought the service contract for 5 years and the servicemen have been out to fix the refrigerator and dishwasher at least 10 times. But the range took the cake. I almost burned down my house. Very upset as to how these appliances can be sold. Had to put a $10,000 claim into my insurance company so that ServPro could come out and get the smoke damage and smell out of my house. Beware of these cheap Samsung appliances. If I could give these products a zero star rating I would.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

Samsung side by side refrigerator/freezer Model#RS265TDRS - Wish I had read reviews before buying this absolute piece of crap!!! Nothing but problems since I bought on 9-09-2013. Constant Ice Build Up Freezing coils in Frig. I believe when I pay my Hard Earned $$$ for A New Appliance it should work properly. Not that They try to sell you an extended warranty plan thats useless anyway. The repair people dont even know what to do. Had 2 different Ones tell me they would not work on them due to poor quality parts & replacement is only guaranteed for 90 days. Right now I have estimate for 544.22 to replace Thermostat cover/evaporator & sensor. I want to contact Samsung directly but all you get is recording. My next move is go to my Local Lowes. Thats where I purchased. & beg for help. This time fridge has been out for 2 weeks while I am deciding what my next move is. Probably Local TV Station for HELP!!!

We purchased Samsung appliances at HHGregg in Dec 2013 and installed them in Jan 2014. The stove was delivered damaged and had to be reordered. It came a little while later and I installed it. They all worked good until about 2 weeks ago and the oven quit working. My wife called Samsung only to be told the warranty had expired Nov 2013, and the stove was not registered to our phone number or address. That was not possible because we received it in Jan 2014. She took our information and a person from Samsung called back in a few days and said they were going to replace the stove. They just needed a copy of the receipt. The person would not give a full name or phone number. Just the first name. My wife emailed the receipt and we waited for 5-6 days and no one contacted us. My wife called Samsung again and this time she was talking to a woman who was very rude and said they did not get a receipt. She asked to send the info again to a different place and she waited on the line and said she got it and a repair man would be out Friday. When asked about replacing the range, she said something like why should we. When asked for a written copy of what our warranty is and when it is good to, she refused and refused to give an address to write a letter to, and refused to let my wife talk to a manager. We dont trust them now and think it could be possible we didnt get a new stove. What can we do to make this right?

Same thing, different person. Fridge Model RF217ACRS, manufactured in 2011. Problem started in 2014. Samsung refuses to pay for repair even though original chat transcript with Samsung Support inferred they will stand behind their product, after creating a ticket for me even though the fridge was out of warranty. Problem Description: Fridge coils freezing up, causing fan to rub on ice making a loud noise. Defrosted it multiple times, problem comes back within a week or 2. A&E Services wanting to charge $361 for the repair of what they claim is a $12 sensor. A&E Factory Services tech also told me that this is the cause of 90% of the problems reported regarding Samsung refrigerators.My guess... A&E and any other Samsung Authorized Service Center is being paid off by Samsung to cover-up the actual fault, which may lie with the evaporator, as if the water is drained/evaporated correctly, should not build up as ice on the coils, in my unprofessional opinion. Keep in mind, the evaporator is covered under the Samsung 5-year warranty, but the $12 sensor is not, and their repair techs will charge you out the *you know what* ($360) to replace it. I will never buy another Samsung device as long as I live, and I will steer all my friends and family away from them.

We have model RF4287HWP/XAA. The touch panel constantly becomes inactive. Its been replaced several times. The ice maker has broken (twice). And now its constantly leaking water. We bought the Asurion protection plan but they cant come out until next week. So every few hours were replacing towels around the fridge to soak up the water. Its ruined a rug. And Home Depot, who sold us the protection plan, isnt able to help. We USED to have a shut off valve for the water going into the ice maker. But during the last repair it seems it was removed. So we pay thousands for an appliance, buy the protection plan, and then have to put up with it constantly breaking and poor customer service. Really? Because were not billionaires we have to take this crap? Whats the alternative?

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems. The new valve assembly arrived yesterday after being delayed for over 4 weeks. Eighteen hours after the new valve assembly was installed the ice maker has not produced one cube of ice. Contacted the service man again this morning and he is coming out on Monday and will try installing a new ice maker. Like so many other articles I read, Samsung does not stand by their products. There are page, after page, after page of complaints regarding Samsung refrigerators. A $3,000.00 refrigerator and the company has the worse service in the industry. Im now contacting my State government consumer affairs agency, and filing a complaint. Im also contacting law firms and hopefully will find one that will file a class action suit against Samsung.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

I purchased the Samsung DMT 300 dishwasher in May, picked up the unit in June, and moved into the house in October. I spent three months trying to get service from Samsung, and then gave up in frustration. Each time we called, we wound up with someone who could only read possible solutions from a list, and gave suggestions such as pre-wash the dishes in the sink first, use high-efficiency laundry detergent, all the new high-efficient washers have this problem. We could never get to anyone who could authorize a service call, or even give us the name of the nearest authorized service company. Once the washer switched into extended warranty mode, we were given the name of a local (50 miles) service company who has offered to come and take a look, but are doubtful that they can help. I will never be buying Samsung in future and if the problem gets fixed, we will be selling it ASAP.

Refrigerator freezer stopped working first and the inside stopped soon after. After calling Sears out to repair they diagnosed it as the sealed refrigerator system stopped working. This was covered by Samsungs factory warranty, (covered for 5 years). After contacting Samsung they had 3 techs come out over the course of 3 weeks trying to repair it. They could not and said we would receive a new unit in 48 hours. After no contact in 48 hrs. I called and they had to do the paperwork. After calling several times for updates. They decided to refund our money because they did not have the same unit. It has been over a month since the unit stopped working. We are now waiting for our refund. They say it takes between 7 to 14 days but the Samsung Reps. say thats not true. They wait the full 14 days to refund the money. So if your fridge stops working please check your Warranty that comes with the fridge even if you dont have a store warranty. The warranty information is in your refrigerator manual. The number for Samsung is on the back of the manual or your decal inside of your fridge.

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

I purchased a Samsung side by side refrigerator in August 2014, Model RF217ACPHN/XAA. In April 2016, the inside iced over and began making clunking noises. I called an appliance tech who replaced a burned out coil. In less than two months, the back of the refrigerator iced over again, and the tech made another house call to de-ice. In the meantime, the ice maker stopped working. The icing has become a problem again, and the tech says he needs a main control, which he has been unable to order. I contacted Customer Service at Samsung to inquire about purchasing the part, but have received no answer. I am now defrosting the appliance and should know tomorrow whether I need to replace it or not. If I do, you can be assured it will not be another Samsung product! NO MORE SAMSUNG FOR ME!

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing scheduled appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays. Of course when I told repair guy that he said they always try to pass blame. The 3 times repair guy came to my house he refused to give me any paperwork documenting his repair. He also told me never to use the self-clean mode. What? Why is it there? THEN the oven would not heat up to temperature, actually would only get to 100 degrees less, so the process started over again with repair guys BS and blaming Sears, all sorts of ridiculous information from both sides with promises NEVER being met. He finally installed a new thermometer and it still doesnt heat to temperature so I have to program it 25 degrees higher and wait 45 minutes longer than what the alert and temperature says on the control panel. In an argument with repair guy in my kitchen over my unreasonable expectation to have purchased a functioning product he accused me of only wanting to get a new oven. Imagine the gall of me actually expecting to have purchased a functioning product by a supposedly reliable name like Samsung. I am 71 years old and am old enough to know, from experience, what good customer service is. Repair guy is a grey hair and should know that too. But he is perfectly employed by a sub-standard company selling a very inferior product. And, although promised by his wife on one call, and his daughter on another, that I would get service orders and documentation emailed to me, it has never happened. What a waste of time and money, not to mention having to play stupid passive-aggressive games with a low in standards repair person. I am now afraid of fire after reading the rest of the reviews. Im surprised that Samsung hasnt been sued and ovens have not been recalled. I mean really surprised. My oven is barely 2 years old. In any other electrical stove/oven I have ever owned I have NEVER had a problem with self-clean.

SAMSUNG DOUBLE OVEN CONVECTION RANGE NE59J7850WS - After a kitchen remodel last year I updated my appliances and since we have such fantastic folks at our local Lowes store, that is where I went to buy them. First time in 20 years. I am sick that I had to do so now that I have had to experience complete failure in my new products. I went through 5 new stoves and returned them for one reason or another. Lowes was amazing in their desire to be sure I was satisfied. I eventually settled for the Samsung because I thought the small oven and the convection feature would be good.I am 62 years old and started cooking when I was 8. I have never in my entire life burned as many things as I have burned with this cook top in the past 4 months of ownership. I cannot control the temperature so I have to cook absolutely everything on the lowest setting and stand over the stove while it is cooking. The ovens just completely stopped working today and I have no idea why. Before the ovens quit working, the fans blew in my oven and overcooked half of the food I would bake and under cook the other side of it. I NEVER EVER get the stove top clean, EVER. I use the products made just for the smooth top and all it does is smudge. I am way too frustrated after 5 stoves and then spending what I consider a fortune on this stove to even consider calling service people if I will not be able to understand them. Unplugging and plugging back in did not work for me. Waiting for that class action suit for sure.

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.